PRIMAL LEADERSHIP

Realizing the Power of Emotional

Intelligence
Based on Primal Leadership by Daniel
Goldman, et.al. Harvard Business School Press,
2002
Aung Tun Thet
The Vital Emotional Component
of Leadership
Gifted leadership occurs
where the hear and head
feeling and thought
meet.
The manner in which
leaders act not just what
they do, but how they do it
is a fundamental key to
effective leadership.
The reason lies in the
brain.
The Brain is an Open Loop
We rely on connections with
other people for our emotional
stability.
Emotions are contagious.
The more positive the overall
moods of people, the more
cooperative they worked
together and the better the
results.
Laughter and the Open Loop
Among working groups,
cheerfulness and warmth
spreads most easily.
Laughter is largely
involuntary.
Laughter in the workplace
signals trust, comfort, and a
shared sense of the world.
Why Good Leaders Must Read
Emotions
Resonant leaders are
attuned to their peoples
feelings and move them
in a positive emotional
direction.
Emotionally intelligent
(EI) leaders used empathy
to attune to the emotions
of the people they lead.
The Four Dimensions of
Emotional Intelligence
Self-awareness
Self-Management
Social Awareness
Relationship
Management
Self-awareness
Emotional self-awareness:
Reading ones own emotions
and recognizing their impact
and using gut sense to guide
decisions.
Accurate self-assessment:
Knowing ones strengths and
limits.
Self-confidence: A sound
sense of ones self-worth and
capabilities.
Self-management
Emotional self-control: Keeping disruptive
emotions and impulses under control.
Transparency: Displaying honesty, integrity
and trustworthiness.
Adaptability: Flexibility in adapting to
changing situations or overcoming obstacles.
Achievement: The drive to improve
performance to meet inner standards of
excellence
Initiative: Readiness to act and seize
opportunities.
Optimism: Seeing the upside in events.
Social Awareness
Empathy: Sensing others emotions,
understanding their perspective, and
taking active interest in their
concerns.
Organizational Awareness:
Reading the currents, decision
networks, and politics at the
organizational level.
Service: Recognizing and meeting
follower, client or customer needs.
Relationship Management
Inspirational leadership: Guiding and
motivating with a compelling vision.
Influence: Wielding a range of tactics for
persuasion.
Developing others: Bolstering others
abilities through feedback and guidance.
Change catalyst: Initiating, managing and
leading in new directions.
Building bonds: Cultivating and
maintaining relationship webs.
Teamwork and collaboration:
Cooperation and teambuilding
The Leadership Repertoire
Six distinct approaches to
leadership
Four of the styles visionary,
coaching, affiliative and
democratic create the kind of
resonance that boosts
performance.
The other two pace-setting and
commanding should be
applied with caution.
Visionary Style
Articulates where the group is going, but not how it
gets there setting people free to innovate,
experiment and take risks.
Inspirational leadership is the EI competence which
underpins the visionary style.
Transparency, another EI competence is crucial.
The EI competence which matters most to visionary
leadership is Empathy the ability to sense what
others feel and understand their perspectives..
Coaching Style
The art of one-on-one.
Coaches help people identify their unique
strengths and weaknesses, tying those to their
personal and career aspirations.
Effective coaching exemplifies the EI competency
of developing others, which lets a leader act as a
counselor.
It work hand-in-hand with two other EI
competencies: emotional awareness and empathy.
Affiliative Style
A caring approach.
Represents collaborative competency in action.
Most concerned with promoting harmony and
fostering friendly interactions.
Focus on the emotional needs of others, using
empathy.
Many leaders combined the Affiliative Style with
Visionary Style a potent combination.
Democratic Style
Builds upon a triad of EI competences
teamwork and collaboration, conflict
management and influence.
Great listening skills and true collaborators.
Quell conflict and create harmony.
Empathy also plays a role.
Works best when a leader is unsure of the
direction to take and need ideas from others.
Pacesetting Style
Must be applied sparingly, restricted to settings
where it truly works.
Obsessive about doing things better and faster,
quickly pinpointing poor performers.
Pacesetter who lacks empathy can easily be blinded
to the pain of those who achieve what the leader
demands.
Works best when combined with the passion of the
visionary style and the teambuilding of the
affiliative style.
Commanding Style
The least effective style.
Demands immediate compliance with orders,
without explanations.
Works on limited circumstances, and only when
used judiciously for e.g., genuine emergencies.
Draws on three EI competencies influence,
achievement and initiative.
In addition, self-awareness, emotional self
control and empathy are crucial.
Developing Emotionally Intelligent
Leaders
The key to learning that lasts lies in the brain.
EI involves circuitry between the frontal lobes
and the limbic system.
Skills based in the limbic system, which is a
slow learner, are best learned through
motivation, extended practice and feedback.
To improve leadership skills requires plenty of
practice and repetition.
Are You a Boiling Frog?
Some leaders settle into a
routine or let small
conveniences solidify into
large habits and allow
inertia to set in.
Self-Directed Learning
Leadership development must be self-directed.
Self-directed learning involves five discoveries: each representing a
discontinuity.
The first discovery: My ideal self Who do I want to be?
The second discovery: My real self: Who am I? What are my
strengths and weaknesses?
The third discovery: My learning agenda How can I build on my
strengths while reducing my gaps?
The fourth discovery: Experimenting with and practicing new
thoughts, behaviours and feelings to the point of mastery.
The fifth discovery: Developing supportive and trusting relationships
that make change possible.
Boyatziss Theory of
Self-Directed Learning
1. My Ideal Self:
What do I want to be?
My Gaps:
Where my ideal and
real self differ
My Strengths:
Where my ideal and
real self overlap
2. My Real Self:
Who am I?
3. My Learning Agenda:
Building on my
strengths while
reducing gaps
4. Experimenting:
With new behaviour,
thoughts & feelings
5. Developing trusting
relationships
that help, support &
encourage each step
In the process
Practicing:
The new behaviour,
building new neural pathways
through mastery
The First Discovery:
The Motivation to Change
The first discovery the ideal self is where the change
begins.
You, 15 years from now and were living your ideal life:
what kinds of people are around you? what does your
environment look and feel like? What would you be doing
during a typical day?
What are your guiding principles?
What are your core values in the areas of life that are
important to you, such as family, relationships, work,
spirituality, and health?
The second discovery:
Looking at Your Real Self
Taking stock of your real self starts with an
inventory of your talents and passions the
person you actually are.
Actively seek negative feedback, using 360
degree evaluation.
Multiple views gives a more complete picture.
Then, examine your strengths and gaps.
Create a personal balance sheet, listing both.
The third discovery:
a practical plan to learn leadership skills
Focus on improvements you are passionate about, building
on your strengths while filling the gaps.
Set specific, manageable learning goals.
Goals:
should build strengths;
must be your own, not someone elses;
must be flexible & feasible, with manageable steps;
must fit your learning style.
The Fourth Discovery:
Experimenting
Reconfigure your brain as you practice new
behaviours to the point of mastery.
Rehearse the behaviour at every opportunity until
it becomes automatic.
Use the mental rehearsal technique. Envision
yourself repeating the behaviour you want to
master over and over again.
The Fifth Discovery:
Supporting & Trusting Relationships
Having supportive people around you when you
want to change makes big difference.
Positive groups help people make positive
changes, especially when the relationships are
filled with candor, trust & psychological safety.
This safety is crucial for learning to occur.
Find a mentor, hire an executive coach.
Building EI Organizations
Changing a single leader is only the beginning.
The rest of the job is to develop a critical mass of
resonant leaders and thereby transform how
people work together.
Parallel Transformations
Leadership development works when there is
parallel transformations in the organizations that
those leaders guide.
Groups only begin to change when the understand
how they work, especially if there is discordance.
They must understand what the underlying group
norms are, and then develop the ideal vision for
the group.
The Power of Group
Decision-Making
Group decision-making is superior to that of the brightest
individual in the group unless the group lacks harmony
or the ability to cooperate.
Groups are smarter than individual when (only when)
they exhibit the qualities of EI.
To lead a team effectively, you must address the group
reality.
Leaders who have a keen sense of groups norms and
who are adept at maximizing positive emotions can create
EI teams.
Maximizing the
Groups EI
A groups EI requires the same capabilities that
an EI individual does self awareness, self
management, social awareness and relationship
management.
Emotions are contagious and a team leader needs
to understand how to keep a bad mood from
spreading.
The leader should start by helping the team raise
its collective self-awareness.
Uncover the less-productive norms and work with
the team to change them.
Reality and the Ideal
Vision
A leader who wants to change an organization
must first understand its reality.
Change begins when EI leaders actively question
the emotional reality and cultural norms
underlying the organizations daily activities and
behaviour.
The leader has to pay attention to peoples
emotions.
Even toxic organizations can change.
Dynamic Inquiry
A process which can help you discover an
organizations emotional reality.
Uses focused conversations and open-ended
questions to get to feelings.
Themes become apparent from these
conversations, which are then taken to smaller
groups for more discussion.
Creating Sustainable
Change
Cultivate a dispersed cadre of EI leaders.
Leadership training must be a strategic priority
and be managed at the highest level. Commitment
must come from the top.
Design a process that lets those leaders uncover
their own dreams and personal ideals, examine
their strengths and gaps, and use their daily work
as a learning laboratory.
Leadership Development
Process
Self-directed
A tie in to the organizational culture
Learning events emphasizing individual change
Learning about emotional competencies
Creative learning experiences
Relationships that support learning, such as
executive coaching