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    Joy 21 Fact Faq English January 20-1-2013

    Uploaded by

    Kamrul Hasan Khan Shatil
    The document summarizes the key details of the Joy 21 activation package from Robi, including: 1. The package provides call rates of 4.25p/10sec to Priyo numbers and 10p/10sec to other operators, along with activation bonuses of BDT 21, 210 SMS, and 21MB internet. 2. Customers can avail additional benefits by recharging BDT 21, including bonus minutes, SMS, internet, and MMS, along with continued reduced call rates to Priyo numbers. 3. The package allows customers to migrate between default and super offnet call rates by dialing simple codes, with the latter providing even lower call rates to other operators.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Joy 21 Fact Faq English January 20-1-2013

    Uploaded by

    Kamrul Hasan Khan Shatil
    23 views2 pages
    The document summarizes the key details of the Joy 21 activation package from Robi, including: 1. The package provides call rates of 4.25p/10sec to Priyo numbers and 10p/10sec to other operators, along with activation bonuses of BDT 21, 210 SMS, and 21MB internet. 2. Customers can avail additional benefits by recharging BDT 21, including bonus minutes, SMS, internet, and MMS, along with continued reduced call rates to Priyo numbers. 3. The package allows customers to migrate between default and super offnet call rates by dialing simple codes, with the latter providing even lower call rates to other operators.

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    The document summarizes the key details of the Joy 21 activation package from Robi, including: 1. The package provides call rates of 4.25p/10sec to Priyo numbers and 10p/10sec to other operators, along with activation bonuses of BDT 21, 210 SMS, and 21MB internet. 2. Customers can avail additional benefits by recharging BDT 21, including bonus minutes, SMS, internet, and MMS, along with continued reduced call rates to Priyo numbers. 3. The package allows customers to migrate between default and super offnet call rates by dialing simple codes, with the latter providing even lower call rates to other operators.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views2 pages

    Joy 21 Fact Faq English January 20-1-2013

    Uploaded by

    Kamrul Hasan Khan Shatil
    The document summarizes the key details of the Joy 21 activation package from Robi, including: 1. The package provides call rates of 4.25p/10sec to Priyo numbers and 10p/10sec to other operators, along with activation bonuses of BDT 21, 210 SMS, and 21MB internet. 2. Customers can avail additional benefits by recharging BDT 21, including bonus minutes, SMS, internet, and MMS, along with continued reduced call rates to Priyo numbers. 3. The package allows customers to migrate between default and super offnet call rates by dialing simple codes, with the latter providing even lower call rates to other operators.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    [JOY 21 : BEST ACTIVATION PACKAGE - FACT & FAQ] January 18, 2012

    Enjoy 4.25paisa/10sec to Priyo & 10p/10sec to more than 70 million other operator no.
    Differentiating Values
    a. Super Call Rates: 4.25p/10sec to Priyo no & 10p/10sec to 70 million plus other operator(s) no in activation pack.
    b. Robi Family Offer : Existing customers can bring new customers to Robi with an attractive Bonus Scheme
    Package Price & Activation Bonus
    a. Package price: BDT 138
    b. 21 Taka for any purpose use, to check dial *222# & validity 60 days
    c. 210 SMS for any local operator, to check dial *222*12# & validity 15 days
    d. 21 MB Internet, to check dial *222*81# & validity 15 days
    Default Call Rates: After New SIM Activation, Customer will get this Call Rates
    a. 14 paisa/10 sec to any operator during 24hrs with 10 sec pulse
    b. SMS charge: 50 paisa to all local numbers
    c. International calls: International charge and pulse applicable
    d. 15% VAT applicable in all charges
    Super Offnet Call Rates: Customer of Default Pack needs to migrate by dialing *8999*22#
    a. 10paisa/10sec to more than 70 million other operator numbers (24hrs)
    b. 20paisa/10sec to Robi-Robi numbers (24hrs)
    c. SMS charge: 50 paisa to all local numbers
    Recharge Bonus & Priyo No Super Call Rates: Applicable for Default & Super Offnet Call Rates
    a. Recharge Bonus: 21 Taka recharge, customer will get Bonus
    21 Robi-Robi mins, to check dial *222*3# (usage time: 00:00:00 hrs to 16:59:59 hrs)
    21 SMS for any operator usage, to check dial *222*12# (24hrs)
    21 MB internet to check dial *222*81# (24hrs)
    21 MMS to check dial *222*13# (24hrs)
    After recharging BDT 21, customers will also get BDT 21 in main A/C for any purpose
    Validity: 2 calendar days. Customer can avail this recharge bonus offer once in a calendar day.
    b. Priyo no Call Rates: 4.25paisa/10sec to One Robi Priyo number (24hrs)
    Customer will get this Priyo no super call rates along with Recharge Bonus after recharging BDT 21
    Validity: 7 days (day count will start from the time of BDT 21 Recharge)
    Customer needs to add Priyo number once (Super FnF number) before recharging BDT 21
    For any kind of package migration, customer needs to recharge BDT 21 again to get Super call rate.
    Service Classes & Migration Mapping
    a. To migrate from Joy 21 Default to Joy 21 Super Offnet pack customer needs to dial *8999*22#
    b. To migrate from Joy 21 Super Offnet to Joy 21 Default pack customer needs to dial *8999*23#
    c. Joy 21 Default Service Class: Joy 21 Provision (203) & Joy 21 Bundle (204)
    d. Joy 21 Super Offnet Service Class: Joy 21 Super Provision (205) & Joy 21 Super Bundle (206)
    Call Rates

    Migration IN

    Migration Out

    Joy 21 Default

    Only From Joy 21 Super Offnet

    To Joy 21 Super Offnet & Mass Prepaid

    Joy 21 Super Offnet

    Only From Joy 21 Default

    To Joy 21 Default & Mass Prepaid

    Robi Family Offer: - Existing Customer bring New Customer First Time in Bangladesh
    a. Existing Robi prepaid customers can bring new customer with an attractive Bonus Scheme
    b. After new customers SIM activation, new customer can recognize existing customer by the following process
    New customer has to dial *1280*88Exissting Customer Robi Number#
    A confirmation notification will go to New and Existing customers after finishing this process
    c. One new customer can add only one existing customer as his/her family member
    d. After new customer usage of BDT 50 on local voice calls, existing (recognized) customer will get below bonus
    10 Mins : 5 Robi-Rob mins & 5 other operators mins , usage time 00:00:00 hrs - 16:59:59 hrs, validity 1 day
    10 MB Internet, validity 1 day
    Bonus check: Mins (Robi-Robi) *222*3#, Mins(Other) *222*9#, Internet *222*81#
    e. This usage bonus will be given to existing customer once only.

    1 | P a g e For detail please call 123 or call 01819400400

    [JOY 21 : BEST ACTIVATION PACKAGE - FACT & FAQ] January 18, 2012
    Package Call Rates
    Q. What would be my default tariff plan under JOY 21 package?
    A. Dear Sir/Madam, we are offering you best flat prepaid tariff plan in Bangladesh 14paisa/10 sec to any local numbers
    during 24 hours for JOY 21 Package. Pulse 10 sec
    Q. What is the SMS tariff for this package?
    A. Dear Sir/Madam, in this package your SMS charge will be 50p to any local numbers.
    Super Call Rates
    Q. How can I avail 4.25p offer?
    A. Dear Sir/Madam, to avail this super FnF call rates, you have to first add Priyo number (Super FnF number) and then
    you have to recharge BDT 21.
    Q. What is the offer validity?
    A. Dear Sir/Madam, you can avail this super FnF call rates for next 7 days from the recharge time. Multiple recharge of
    BDT 21 will extend the validity.
    Q. How can I avail 10p offer for offnet calls?
    A. Dear Sir/Madam, to avail this super offnet call rates, you have to dial *8999*22# (free) while staying in your Joy 21
    default activation package.
    Q. What will be my Robi-Robi call rates under this super offnet call rates offer?
    A. Dear Sir/Madam, your Robi-Robi call rates under this super tariff will be 20p/10sec.
    Q. Can I enjoy 4,25p call rate to Priyo and BDT 21 Recharge bonus offer while staying in this super off-net call rate?
    A. Dear Sir/Madam, yes, you can enjoy 4,25p call rate to Priyo and BDT 21 Recharge bonus offer while staying in this
    super off-net call rate
    Activation Bonus:
    Q. What are my activation bonuses for this package?
    A. Dear sir, your Instant activation bonus includes BDT 21 (for any purpose) in main a/c, 210 SMS (for any local operators)
    and 21 MB Internet.
    Q. What would be the validity of these bonus Taka, SMS and internet?
    A. Dear Sir/Madam, your Taka Bonus validity will be 60 days, SMS & Internet validity will be 15 days from the activation
    day.
    Q. How can I check my activation bonus balance?
    A. Dear Sir/Madam, please Dial *222# for Taka Bonus check, Dial *222*12# for bonus SMS check and dial *222*81# for
    Bonus internet check.
    Recharge Bonus
    Q. What is the Recharge Bonus offer?
    A. Dear Sir/Madam, we are offering you the best new connection recharge bonus offer available in the market. For BDT
    21 Recharge, you can enjoy Bonus 21 Robi-Robi mins, 21 MB Internet, 21 SMS and 21 MMS.
    Q. What is the validity and usage time for these bonuses?
    A. Dear Sir/Madam, validity of all bonuses will be 2days & for bonus min: usage time is from 12am to 5pm.
    Q. How many times I can get this recharge bonus offer?
    A. Dear Sir/Madam, you can enjoy Tk 21 recharge bonus offer once in a calendar day.
    Q. How can I check my Recharge Bonus Items?
    A. Dear Sir/Madam, to check your Mins Dial *222*3#, SMS Dial *222*12#, MMS Dial *222*13# and Internet Dial *222*81#
    Package Change:
    Q. Am I able to migrate from JOY 21 to other new prepaid packages?
    A. Dear Sir/Madam, yes, you can migrate to any new prepaid packages lunched by Robi.
    Q. Can migrate in to JOY 21 Package?
    A. Dear Sir/Madam, currently migration in to this package from all other packages is not allowed.

    2 | P a g e For detail please call 123 or call 01819400400

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