2013 Oa Cleaning

OCCUPATIONAL ANALYSIS
CLEANING INDUSTRY
JABATAN PEMBANGUNAN KEMAHIRAN

KEMENTERIAN SUMBER MANUSIA
Department of Skills Development
Ministry of Human Resources, Malaysia
First Printing 2012

Copyright Department of Skills Development
Ministry of Human Resources, Malaysia 2012
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Occupational Analysis
Cleaning Industry
ISBN 978-967-0396-94-1
Cataloguing-in-Publication Data
EXECUTIVE SUMMARY
An Occupational Analysis (OA) is a process of identifying the work scope of the
occupational area in terms of competencies. It is used to analyse skilled human
resource competency requirement for the industry. The development of the
Occupational Area Structure is a preliminary process in developing relevant National
Occupational Skills Standard (NOSS). The NOSS in turn will be developed to be used as
the basis to conduct skills training and certification of competent personnel. In order
to conduct the Occupational Analysis on the Cleaning Industry, all the information
related to the Malaysian cleaning industry was gathered through literature survey and
further discussed in workshop sessions with experts from the industry. Workshops
were held to get a better understanding of the organisational structure, job titles,
hierarchy objectives and primary activities of the job titles.
Based on data gathered and series of discussion, the panels have identified seven (7)
main sub-sectors of the Cleaning Industry. The sub-sectors are Public Cleansing, Waste,
Transportation Cleaning, Building Cleaning, Oil & Gas Cleaning, Heritage Cleaning and
Marine & River Cleaning. The analysis has also shown subset in cleaning industry. The
sub-sector of Waste is covered under the Occupational Analysis of Green Technology
Industry. One of the job areas under Building Cleaning is Hotel Cleaning which is
covered under the Hospitality Industry.
This analysis has discovered 115 job titles and all of them are considered critical. This
number reflects the immediate industry requirement for skilled workers in cleaning
industry. These job titles were identified with the help of panel members. The job
description of each job title was developed in consultation of panel members.
ii
TABLE OF CONTENTS
CONTENTS
PAGE
EXECUTIVE SUMMARY
LIST OF FIGURES
LIST OF TABLES
LIST OF ABBREVIATIONS
ii
vi
vii
viii
1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA)

1.1
1.2
1.3
1.4
1.5
Introduction
Malaysian Occupational Skills Qualification Framework (MOSQF)
OA Development Process
Occupational Description (OD)
Critical Job Title
1
3
4
9
13
2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA

2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
Preamble
Scope of Analysis
Definition of the Cleaning Industry
Current Analysis and Industrial Demand
Main Industry Players
Statutory & Regulatory Bodies
Related Policies, Act, Regulation and Standard for Cleaning Industry
Cleaning Industry Overview: Singapore, USA & Japan
14
19
20
21
22
26
28
32
3. FINDINGS
3.1
3.2
3.3
3.4
3.5
3.6
3.7
Methodology of the Overall Occupational Analysis Process

Identified Sub-Sector
Occupational Structure (OS)
Critical Job Titles for Cleaning Industry
Occupational Area Structure (OAS)
Supporting Industry for Cleaning Industry
iii
42
46
50
64
73
74
81
4. DISCUSSION, CONCLUSION AND RECOMMENDATIONS

4.1 Discussion
4.2 Conclusion
4.3 Recommendations
84
85
87
BIBLIOGRAPHY
88
iv
ANNEXURES
PAGE
ANNEX 1 MOSQF Level Descriptor

ANNEX 2
92
List of Panels and Facilitator of Cleaning Industry Occupational

Analysis Development
ANNEX 3 Occupational Description for Cleaning Industry
95
98
Sub-Sector Public Cleansing
99
Sub-Sector Transportation Cleaning
173
Sub-Sector Building Cleaning
201
Sub-Sector Oil & Gas Cleaning
262
Sub-Sector Heritage Cleaning
275
Sub-Sector Marine & River Cleaning
296
LIST OF FIGURES
FIGURES
TITLES
PAGE
Figure 1.0
A Competency-Based Model for Skills Training in Malaysia
Figure 2.0
OA Development Process Flow Chart
Figure 3.0
Example of Identifying Objects
10
Figure 4.0
Example of Occupational Description
12
Figure 5.0
Federalisation of Solid Waste Management and Public Cleansing

Functions
19
vi
LIST OF TABLES
TABLES
TITLES
PAGE
Table 1.0
Example of Occupational Structure
Table 2.0
Example of Occupational Area Structure
Table 3.0
Occupational Structure for Cleaning Industry
51
Table 4.0
Summary of Job Titles
59
Table 5.0
List of Critical Job Titles
66
Table 6.0
Summary of Critical Job Titles
72
Table 7.0
Cleaning Industry Occupational Area Structure
79
Table 8.0
81
vii
LIST OF ABBREVIATIONS
ABBREVIATION
DEFINITION
CIMS
Cleaning Industry Management Standard
DOE
Department of Environment
DOSH
Department of Occupational Safety and Health
ETP
Economic Transformation Programme
GLCs
Government Linked Companies
GNI
Gross National Income
ICT
Information & Communication Technology
IETS
Industrial Effluent Treatment System
IICRC
Institute of Inspection, Cleaning and Restoration Certification
ISSA
International Sanitary Supply Association
JBMA
Japan Building Maintenance Association
MACC
Malaysian Association of Cleaning Contractors
MARDEP
Marine Department of Malaysia
MNCs
Multi-National Corporations
NGOs
Non-Governmental Organisations
NOSS
National Occupational Skills Standard
OA
Occupational Analysis
OAA
Occupational Area Analysis
OAS
Occupational Area Structure
OS
Occupational Structure
viii
LIST OF ABBREVIATIONS (continued)

ABBREVIATION
DEFINITION
OSRE
Oil Spill Response Equipment
PPE
Personal Protective Equipment
SMEs
Small & Medium Enterprises
SOP
Standard Operating Procedure
UNESCO
United Nations Educational, Scientific and Cultural Organization
ix
1.
CONCEPT OF OCCUPATIONAL ANALYSIS (OA)
1.1
Introduction
OA is a process to identify job titles and levels for skilled workers needed in the
industry sector. It is a preliminary stage for National Occupational Skills Standard
(NOSS) development in which the identified job titles will be used as a basic
reference. It requires inputs from all parties especially industry players, statutory
bodies, training institutions and etc. Figure 1.0 shows the significance of OA for
NOSS and policies development for skills training in Malaysia.
Development
Policies
Labour
Market
Analysis
DEVELOPMENT
Occupational
Analysis (OA)
Occupational
Area Analysis
(OAA)
NOSS DEVELOPMENT
Job &
Competency
Analysis
Competency
Profile
Analysis
Skill Advisory
Committees
Instructional
Analysis
Instructional
Design &
Development
EMPLOYERS/
PRACTITIONERS
COMPETENT
GRADUATES
& WORKERS
Curriculum of
Competency
Unit (CoCU)
NATIONAL SKILL
CERTIFICATION
Implementation
(Delivery) of
Training
Figure 1.0: A Competency-Based Model for Skills Training in Malaysia
OA will identify sectors, sub-sectors, job areas and job titles for a particular
industry in the form of Occupational Structure (OS) as illustrated in Table 1.0. Job
scopes of each job title will be spelt out in the Occupational Description (OD).
Every job title will be identified according to its level defined in the Malaysian
Occupational Skills Qualification Framework (MOSQF) level descriptor (refer to
Annex 1).
Table 1.0: Example of OS for Front Office in Hospitality and Tourism
SUB-SECTOR
LEVEL\JOB
AREA
FRONT OFFICE
GUEST SERVICE
TELEPHONE
OPERATION
LEVEL 5
LEVEL 4
FRONT OFFICE
ASSISTANCE
CONCIERGE
RESERVATION
Front Office Manager (FOM)

Assistant Front Office Manager (AFOM)
Concierge
Manager
Reservation
Manager
LEVEL 3
Guest Service
Officer
Telephonist
Supervisor
Front Office
Supervisor
Bell Supervisor
Reservation
Officer
LEVEL 2
Guest Service
Assistant
Telephonist
Front Office
Assistant
Bell Captain
Reservation
Clerk
Doorman
No Level
LEVEL 1
No Level
OS can be further analysed to produce Occupational Area Structure (OAS) through

Occupational Area Analysis (OAA). The objective of OAA is to identify areas which
have similar competencies among the job titles. The outcome of the OAA is the
merging of job titles/ areas (horizontally) and/ or levels (vertically) within the
sectors.
This will eventually result in multi-skilling and multi-tasking due to
common competencies among job titles/ areas and/ or levels as shown in Table
2.0.
Table 2.0 Example of OAS for Front Office in Hospitality and Tourism
SUB-SECTOR
LEVEL\ JOB
AREA
FRONT OFFICE
GUEST
SERVICE
TELEPHONE
OPERATION
FRONT
OFFICE
ASSISTANCE
CONCIERGE
LEVEL 5
Guest Services Management
LEVEL 4
Guest Services Management
RESERVATION
LEVEL 3
LEVEL 2
Guest Services Operation
LEVEL 1
All job titles in Level 1, 2 and 3 are actually the front liners that deal directly with
customers. Therefore, they have common competencies which can be merged
into area of guest services operation. Ultimately, we are able to produce multiskilling and multi-tasking workers required by the industry in line with high
income economy policy. Nevertheless, in certain cases, due to requirement of
industry or regulations, merging is not necessarily required.
1.2
Malaysian Occupational Skills Qualification Framework (MOSQF)
The development of OA is closely monitored in order to comply with MOSQF.

MOSQF is a framework that describes all skills qualifications awarded under the
Malaysian Skills Certification System. It is an 8-tier framework consists of 8 levels
which reflect skills competencies in an occupational area (refer to Annex 1).
However, for the training purpose, only the first 5 levels are being offered with
skills qualifications namely Malaysian Skills Certificate (MSC) Level 1, MSC Level
2, MSC Level 3, Malaysian Skills Diploma (MSD) Level 4 and Malaysian Skills
Advance Diploma (MSAD) Level 5.
3
MOSQF will serve as an instrument that develops and classifies skills

qualifications based on a set of criteria guided by the National Skills
Development Act 2006 (Act 652). It was benchmarked against international good
practices in defining its level description and was developed in line with the
Malaysian Qualifications Framework (MQF). It was aspired to become the
national skills framework for all parties of interest such as individuals, skills
training providers, the Government, associations, professional bodies, the
industry sectors and the Malaysian communities.
1.3
OA Development Process
Below are the main steps involved in OA:

(i)
Preliminary information gathering

(i) Literature survey
A literature survey is carried out to get some insight on the scope,
policies, programmes and activities in the context of Malaysian
scenario. The scope covered under this survey includes descriptions,
current analysis of the sector/sub-sectors, and current status of the
respective industry, skilled workers requirement in the local sector
and the industrial competition at international level.
(ii) Survey/Questionaire
The purpose of survey is to collect the data and feedback from
industries on the supply and demand on skilled workforce, job scope,
nature of work, occupational description, occupational structure,
career path, current and future trend of the industries.
(iii) Interview
Interview is one of the methods to reinforce the information
gathered from survey. Interview is focusing on main industry players
and stakeholders to seek their opinions and/or impressions.
(ii)
Identifying industrial experts

Industrial experts represent small, medium and large scale industries are
identified and short listed for further communication and contact.
Normally these experts are from Human Resources or managerial level
who have an overall view of the skill workforce in the industry. They
should have sufficient experience and substantial knowledge on industry
growth.
(iii)
Brainstorming session
Developing a Curriculum (DACUM) technique is commonly used in OA.
The session is attended by industrial experts which they will discuss
exhaustively on the sub-sectors and areas involved. The facts obtained
during the literature survey will be discussed and presented to the

industry experts.
(iv)
Analysing the information

Based on the activities done above, substantial data and information will
then be collected. The data and information will be discussed and
analysed in development workshops attended by selected key persons or
experts from the public and private sector. The presence of the key
persons or experts ensures that the development of the Occupational
Analysis is current and relevant.
During this session, the respective industry is analysed using the DACUM
and brainstorming methodology to identify the following:
(v)
(a)
Scope of the Industry and its sub-sector ;
(b)
Main areas;
(c)
Occupational groups of the sector;
(d)
Job title;
(e)
Critical job title;
(f)
Hierarchy structure (Level 1 8); and
(g)
Occupational Description.
Finalising OA Documentation
Follow up discussions with the industrial experts and proofreader in a
small group is vital to ensure all the findings of the occupational analysis
are valid, reliable and sufficient.
6
The final report of OA must be well presented with discussion, conclusion

and recommendations in order to guide the general readers and
interested parties to comprehend about skilled workforce scenario in the
industries.
Details of the process flow in developing OA are as shown in Figure 2.0.
Occupational Analysis (OA) Development Process Flow Chart

Start
Identify sector
Identify sub-sector
Identify industry panel
Identify venue, date and time
bengkel
Conduct OA workshop
Prepare draft report
OA presentation for the approval of OA
Technical Evaluation Committee (JPT)
Amendment
No
Yes
Documentation
End
Figure 2.0: OA Development Process Flow Chart
1.4
The Occupational Description (OD) is the detailed description of the main job
scope of the job title. Below are the main steps in producing OD for the
respective job titles:
(i)
determine the main sub-sectors and areas in the sector;
(ii)
identify the job titles; and
(iii)
identify the job scope.
To describe the Occupational Description clearly, the statement must consist of a

Verb, Object and Qualifier.
The rationale of determining the description
attributes is to facilitate NOSS development especially in job and competency

analysis.
a)
Object
The object is determined first before the verb and qualifier. It is
the main determinant to distinguish one job to another. For
example, a demi chef (kitchen sub-sector of Hotel Sector), deals
with food and cooking utensils as the objects in performing tasks.
While, a hairdresser deals with clients hair, hairdressing chemical,
among others.
The objects are acquired from the industrial experts during a
brainstorming session and written on DACUM cards so that all the
experts can see the objects identified. Objects of those in the
related area or sub-sector are determined as in the example

below:
Troubleshooting
Activities
Access System
Configuration
(H/W & S/W)
TCP/IP
Configuration
Maintenance
Activities
Radio Access
Network
Planning
Technical
Drawing
Network
Testing
Activities
Equipment
Upgrading
Activities
Legend:
: Sector/Sub-Sector/Area/Sub-Area
: Object
Figure 3.0: Example of Identifying Objects
10
b)
Verb
The verb is then determined based on the level of difficulty of the
identified job titles, such as below:
Object : maintenance activities
Verb for Level 3 : Carry Out
Verb for Level 4 : Assist in planning
Verb for Level 5 : Plan
Hence, the contents of the job definitions will be as below:
Radio Access Network Planner (Level 5)

Plan maintenance activities + (qualifier)
Radio Access Network Assistant Planner (Level 4)

Assist in planning maintenance activities + (qualifier)
Access Network Technician (Level 3)

Carry out maintenance activities + (qualifier)
c)
Qualifier
Based on the example above, the statement is not clear as there is
no qualifier for the object, therefore a qualifier must be added to
further clarify it. Below is an example:
Plan maintenance activities for Radio Access Networks
11
Figure 4.0 shows an example on how to write an appropriate Occupational Description

(OD).
INSTALLATION & MAINTENANCE

TRANSMISSION SERVICES ASSISTANT ENGINEER*
LEVEL 4
A Transmission Services Assistant Engineer is designated to carry out set up of transmission services,
perform test plans (regression tests, test of new features, acceptance of new nodes or parts), handle
changes in the live network, operate the transmission network, maintain the transmission network, carry
out network restoration and perform network performance enhancement.
A Transmission Services Assistant Engineer will be able to:

1.
carry out set up of transmission services;
2.
improve network functionality to the satisfaction of the customer;
3.
perform test plans (regression tests, test of new features, acceptance of new nodes or parts);
4.
handle changes in the live network, including the definition of command lines based on planning,
consolidation, performance and debriefing of changes;
5.
prepare report on actual network performance;
6.
operate and maintain the transmission network; and
7.
carry out network restoration or network performance enhancement.
Notes:
*Critical Job Title
Figure 4.0: Example of Occupational Description
12
1.5
Critical Job Titles
Critical job titles can be defined based on the following four main scenarios:
a) shortage of skilled worker supply in the industries;
b) high demand for skilled workers in certain niche areas;
c) mismatch of skills training; and
d) decrease in number of skilled workers in certain areas such as in
heritage and cultural activities.
Identified critical job titles should be categorised into short (1-3 years) and
medium (4-5 years) terms as in Table 5.0 and has to be supported with valid,
reliable and sufficient data.
13
2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA

2.1
Preamble
According to a report by Ministry of Tourism Malaysia, about 300 complaints

were received from international tourists, mostly on the unsatisfactory level of
cleanliness at food outlets, markets, toilets and hilly parks, including national
parks. The issue is beginning to affect tourist arrivals and must be addressed
before the countrys image was affected permanently. It would seem that no
matter how many cleanliness campaigns are organised such as Clean Malaysia,
Beautiful Malaysia Campaign, Malaysia Bersih and Malaysia Indah, Malaysians
level of awareness on public cleanliness is still low (Bernama, 2010).
The Housing and Local Government Ministry might need to enlist the help of
other ministries, such as Health, Education and Tourism, in order to get a
concerted effort going. This collaboration would help in enhancing enforcement
of policies and laws revolving cleanliness and environment.
The cleaning industry provides a critical service to both individuals and

commercial enterprises. It requires hard work, professionalism and an
awareness of evolving technologies and information, yet it suffers from an image
problem. It emphasizes the positive results of properly done commercial
cleaning, which include providing a safe, healthy indoor environment for people
to work and helping people avoid symptoms and illnesses caused by an
unhealthy environment.
14
The cleaning industry is a sector in rapid and constant evolution. The main issues
for the cleaning industry are the improvement of the sectors image, the
professionalisation of the industry and the creation of career perspectives for
employees in the sector, the development of skilled workers and safety & health
at work.
Cleaning service companies are increasingly forced to adapt to clients changing

needs in the face of economic difficulties. The industry needs to respond to
fundamental requirements of the society such as cleanliness, hygiene
particularly in hospitals and protection of the environment. It represents, in
economic and social terms, one of the most dynamic areas of corporate services.
The cleaning industry is continuously moving towards a more global and

integrated service delivery. This is increasingly pushing cleaning companies to
offer their clients facilities management and support services rather than the
simple cleaning services especially to Small, Medium Enterprises (SMEs). This
trend resulted in an increased pressure to offer more specialised cleaning
services next to office cleaning.
From Chapter 12: Driving High-Income Growth Through Business Services

Economic Transformation Programme (ETP). Business Services became a catalyst
in Malaysias transformation into a knowledge economy. Although currently
small with a Gross National Income (GNI) contribution of RM19.5 Billion in 2009,
the business services sector has a unique role to play in driving the
competitiveness of a wide range of industries by offering differentiated world-
15
class services which in turn help further differentiate these industries

(PEMANDU, 2010).
Cleaning Management
Cleaning management services cover not only floor surfaces but also threedimensional elements, such as walls, doors, office fixtures and equipment. They
are designed to maintain a balance between good appearance and proper
sanitation according to the special features of each room.
The elements involved in cleaning management vary depending on the use of a

building. In addition, it has to be conducted to satisfy the special properties of
the diverse range of materials and properties.
The basic method of cleaning management has recently evolved from postcleaning to preventive-cleaning. This involves applying treatment before dirt
accumulates and taking steps to prevent dirt from entering the building in order
to maintain a good appearance and proper sanitation. The dry method that
avoids the use of liquids is perhaps the cleaning method most suitable for
contemporary buildings (Hart, 2011).
Todays cleaning management services requires more than just an accumulation

of simple cleaning work; they require professional knowledge and management
skills.
16
Green Technology In Relation To Green Cleaning
Global environmental issues, such as climate change and deforestation, have

emerged as new challenges for people throughout the world. Many countries
aim to become a low-carbon society through green growth achieved via green
technologies and green industries which enhance eco-efficiency while
minimizing adverse environmental impacts.
Green Technology is the development and application of products, equipment

and systems used to conserve the natural environment and resources, which
minimize and reduces the negative impact of human activities.
Green Cleaning is defined as cleaning to protect health without harming the

environment. A green cleaning programme goes beyond chemical and
equipment choices. It includes policies, procedures, training and shared
responsibility efforts that minimize the impact of cleaning materials on the
health of building occupants and protect the environment as a whole
(Silverstein, 2008).
Going green is becoming increasingly attractive as a business strategy. As

headlines scream of pollution and dwindling natural resources, green industry
practices not only enjoy benevolent public sentiment and the psychic income of
a lower carbon footprint, but increased cost savings, supportive government
policies and ever-increasing profitability as well (Bradshaw & Solistro, 2011).
17
Trends in consumption, government policy and costs all point towards even
more green industry business opportunities in the years ahead.

During the 10th Malaysian Plan period, the Government will complete
restructuring efforts in this sector with the federalisation of solid waste
management and public cleansing and full enforcement of the Solid Waste and
Public Cleansing Management Act 2007. Under these efforts the responsibility of
solid waste management and public cleansing will be shifted from local
authorities to the jurisdiction of the Federal Government.
The key outcomes of these efforts are shown in Figure 5.0 and include:
providing support to local authorities;
delivering comprehensive and sanitary services; and
ensuring that waste is managed in a sustainable manner.
18
Figure 5.0:
2.2

Functions to Drive Improved Outcomes for the Public and
Environment. (Source: Ministry of Housing and Local Government)
Scope of Analysis
Cleaning industry is a large sector involving various cleaning activities. The scope
of the analysis that has been conducted and presented in this document is the
main scope of work defined in Cleaning Industry sector in Malaysia. Since there
is no formal regulatory body to monitor and regulate this industry, precise
information of this industry is very limited.
19
2.3
Definition of the Cleaning Industry
A cleaner is a type of industrial or domestic worker who cleans homes or offices

for payment. Unlike other servants, their primary task is cleaning. Cleaners may
specialise in cleaning interior and exterior of particular things or places; window
cleaners are an example. Cleaners often work when the people who otherwise
occupy the space are not around. They may clean offices at night or houses
during the workday (Berry, 2008).
Cleaners who are well-groomed and wear neat, professional-looking uniforms

elevate not only their own personal self-esteem, but the image of their company
and the entire industry. Its important that everyone in the organization, from
the front-line cleaning staff to senior management, work to continuously
increase their knowledge and enhance their skills. This means comprehensive
training at both basic and advanced levels, using a variety of learning techniques.
Cleaning is the systematic process of putting unwanted matter in its proper

place so as to achieve a clean condition. Clean is an environmental condition
free of unwanted matter such as solids, liquids, gases, or living organisms that
have the potential to cause an adverse (health) effects. Cleaning is the most
basic form of environmental management. It is the fundamental process
employed to keep the living and non-living substances in the surroundings at
acceptable risk levels so as to protect health and enhance or enable human
activity (Berry, 2008).
20
Cleaning Industry is defined as establishments in the industry of cleaning

building interiors, interiors of transportation equipment (e.g. aircraft, rail cars
and ships) and windows (Silverstein, et al, 2008). Industry activities include
contract cleaning services for waste handling, public cleansing, building cleaning,
transportation cleaning, industrial cleaning, heritage cleaning and marine & river
cleaning.
2.4
Current Analysis and Industrial Demand
Cleaning industry has been identified as one of the sub-sectors in the Services
Sector which should be considered as a growing industry and provides a good
income to the trade. According to Suruhanjaya Syarikat Malaysia (SSM) records,
the overall turnover of cleaning companies in Malaysia is at RM1.5 billion. The
rest were from private companies and partnerships. With conservative
assumptions, 30 percent of private companies and partnerships can be
considered active, the value of the companies turnover was RM2.6 billion
(based on the average of 86 employees per company), the value of the contract
contributed RM14, 400 per year per employee and total number of companies is
2,100. The total value of the overall turnover of cleaning companies is estimated
at RM4.1 billion (KPDNKK, 2008).
The number of workers in the cleaning industry can be estimated based on the
value of procurement of cleaning companies divided with an average
productivity of cleaning workers is amounting to RM14, 400 per annum. With an
estimated turnover of this sector amounted to RM4.1 billion, the number of
21
employees of this sector is around 284,000 personnel. However, it is estimated

that over one third of whom are foreign workers (KPDNKK, 2008).
2.5
Main Industry Players
The key players of the cleaning industry in Malaysia are concessionaires for solid
waste management and public cleanliness under the Federal Government.
Concessionaires for solid waste management, public cleanliness and building are
listed as follows:
i.
Alam Flora Sdn Bhd

Alam Flora Sdn Bhd is a commercial organisation engaged in
Solid Waste Management and disposal business. The
Company was formed in December 1995, after being awarded
the concession by the Government to privatise the Solid
Waste Management (SWM) for Central and Eastern Region.
ii.
SWM Environment Sdn Bhd

SWM Environment (SWM) formerly known as Southern Waste
Management Sdn. Bhd was established in line with the
Malaysian
Governments
decision
on
the
National
Privatization of Solid Waste Management. It subsequently

awarded the task of managing the storage, collection, transfer
and haulage, intermediate processing and processing of solid
waste in the Southern Region of Peninsular Malaysia by the
22
Economic Planning Unit of the Prime Ministers Department

on December 21, 1995. In April 1996, SWM was directed by
the Government of Malaysia to take over the solid waste
management and public cleansing services from all Local
Authorities within SWM concession area on an interim basis.
SWM progressively since 1997 has taken over management of
solid waste and public cleansing from its concession area. The
concession covers a period of 20 years and serves a
population of 4 million people.
iii.
Environment Idaman Sdn Bhd

Environment Idaman Sdn Bhd (ENVI) is a concession company
which was appointed by the Ministry of Housing and Local
Government to improve the quality of solid waste and public
cleansing and give better satisfaction to the users in the
northern region of Peninsular Malaysia.
The mandate that was given by the Solid Waste Management

and Public Cleansing Act (Act 672) required ENVI to perform
solid waste and public cleansing activities in an integrated and
effective way.
iv.
Radicare (M) Sdn Bhd

Established in 1994, Radicare is a specialist provider of
comprehensive both clinical and non-clinical support services.
23
Radicares commitment is to create the best environment in

hospitals and medical institutions for healthcare professionals
to focus on patient care.
As a service provider for clinical and non-clinical support

service provider, Radicare delivers total reliability to ensure
the success of the hospital's patient care programme that
spans from cradle to grave. In tandem with the Government's
intention to provide better health services to the public,
Radicare aims to be a proactive and responsible healthcare
partner to hospitals and strives to remain accountable to the
communities it serves.
v.
Pantai Medivest Sdn. Bhd.

Pantai Medivest Sdn Bhd was first set up as a support service
provider to government hospitals and healthcare centres in
southern Peninsular Malaysia. Pantai Medivest provides
healthcare solutions to business that range from hospitals to
factories, government agencies, hotels and other commercial
establishments.
Pantai Medivest mission is:
to be the nationally recognized leader in providing

quality services in
o Clinical Waste Management Services
o Linen and Laundry Management Services
24
o Facilities Engineering Management Services

o Biomedical Engineering Management Services
o Cleansing Management Services
to constantly strive for excellence in meeting customer

satisfaction
through
dependable,
motivated,
committed and productive employees equipped with

the necessary resources;
to be responsible corporate citizen contributing to a

clean, safe and healthy environment; and
to be entrepreneurial in our endeavours in meeting

stakeholders expectation.
vi.
AWC Berhad
AWC Berhad, a company listed on the Main Market of Bursa
Malaysia, is a leading provider of engineering services and
integrated facilities management solutions in Malaysia and
rapidly expanding in Singapore and the Middle East. AWC
Berhad has four main divisions, which is Facilities, Engineering,
Technology and Environment. The cleaning projects are under
the division of Facilities, subsidiaries under Facilities are,
Ambang Wira Sdn Bhd, AW Facility Management Sdn Bhd and
Environmental & Landscape Services Sdn Bhd. AWC Berhad
emphasises on processes and harnessing new technologies to
offer efficiency and cost savings to building owners. AWC
provides customers with a comprehensive range of services
25
encompassing planning, consultation, execution, management

and maintenance of facilities.
2.6
Statutory & Regulatory Bodies
There are several agencies and departments involved in regulating the cleaning
activities through the relevant Acts. These agencies include local authorities, the
Ministry of Health, Department of Occupational Safety and Health (DOSH) and
the Department of Environment (DOE).
i.
Local Authorities
Local Authorities have the provisions under the Local Government Act
1976 which can ensure that the cleaning activities in their respective
areas are done safely and do not pollute the environment.
Regulatory activities by local authorities are done both in a proactive

and reactive manner. Regulatory monitoring is done through
proactive patrolling. However, patrolling by most local authorities is
limited due to lack of staff. During these patrolling, should there be
any activity of cleaning that violates the act and regulations, action
will be taken as provided. Reactive approach involves the
investigation and after a complaint is lodged by the public. Many local
authorities perform better in acting on complaints received.
26
ii.
Department of Environment (DOE)
Department of Environment (DOE) is involved in regulation of

disposal of collected or generated waste under the Environmental
Quality Act 1974. Monitoring is done on open burning activities and
waste disposal sites and scheduled disposal of factory waste.
National Oil Spill Contingency Plan (NOSCP)
NOSCP is administered by the National Oil Spill Control Committee
(NOSCC) consisting of 18 member departments and agencies, chaired
by the DOE and assisted by the Marine Department of Malaysia
(MARDEP). Apart from the establishment of adequate Oil Spill
Response Equipment (OSRE) bases that are strategically positioned
throughout the Eastern and Western Coast of the nation, DOE places
equal emphasis on scheduled and periodical training activities for
personnel involved in Oil Spill Response (OSR).
The Oil Spills Response training is aimed at relevant agencies in
combating oil spill, which include DOE, Department of Marine
Malaysia, Department of Fisheries Malaysia, Marine Police and Local
Authorities. The Resolution 7 of the International Convention on Oil
Spill Preparedness and Response (OPRC) 1990 provides for an
international commitment to training and preparedness. This
preparedness and training requirement has been incorporated into
NOSCP response system (Jabatan Alam Sekitar, 2010).
27
iii.
Department of Occupational Safety and Health
Department of Occupational Safety and Health (DOSH) is the

regulator for Occupational Safety and Health Act 1994 and Factories
and Machinery Act 1967. Areas under the supervision of DOSH are
the use of chemicals and machinery. However, a stronger focus is
given on owners and end users. DOSH is also having the same issues
of staff shortage and their dependability on reports or complaints to
take action.
2.7
Related Policies, Act, Regulation and Standard for Cleaning Industry
Compared with most other industries, there are no specific regulations

applicable to specific industries by authorities in this industry. There is no
measurement and specification of standards, resulting in the determination of
the level of cleaning performance done arbitrarily. Assessment of bids for the
cleaning contract is inconsistent. It is less likely that quality players are selected
due to lower bid price. In the competition for tenders, especially from the
government, small entrepreneurs will hire personnel who are willing to accept
lower wages and usually compromise on hiring skilled workers and the possibility
of hiring illegal foreign workers (illegal immigrants).
However, there are acts and regulations which are relevant and should be
adhered to by cleaning service providers. Although the industry is not specifically
regulated by any act or regulation, cleaning service providers are subjected to
various laws and enactments such as:
28
i. Employment Act 1955 (Amendment 1981)

Employment Act is an act that sets the rules and conditions of the
relationship between workers and employers in the private sector.
Since virtually all cleaning service providers have the entire staff of
this act are directly associated with cleaning service providers and
not directly related to the cleaning industry.
ii. Employees Social Security Act 1969
Social Security Act is an act to provide for social security in certain
contingencies, contingency and to make provision for a number of
other matters related thereto. This Act is directly related to cleaning
service providers because this act applies to all enterprises with one
or more workers.
iii. Consumer Protection Act 1999
This Act seeks to provide consumer protection, the establishment of
the National Consumer Advisory Council and the Consumer Claims
Tribunal and for matters connected therewith. This act is to serve
and protect the interest of clients of cleaning service industry.
iv. Local Government Act 1976
Local Government Act 1976 is an act to reorganize and consolidate
the law relating to local government. There are several sections of
29
this act that has implications for the cleaning industry and cleaning
service providers in particular.
In the 2007 amendments, the executive power vested in the Federal

Government in matters relating to solid waste and public cleansing
throughout Peninsular Malaysia and Federal Territory of Putrajaya
and Labuan. Prior to this amendment, this is under the responsibility
of Local Government. The Local Government Act is under the
jurisdiction of the Housing and Local Government.
v. Solid Waste Management Act And Public Cleansing 2007
This Act is to provide for and regulate the solid waste and public
cleansing for the purpose of maintaining proper hygiene and for
matters incidental thereto.
This Act is under the jurisdiction of the Department of Solid Waste

and Public Cleansing. Cleaning service providers and users should be
aware of the enforcement of this Act in which all matters pertaining
to the cleaning of solid waste are no longer under the responsibility
of local authorities.
vi. Environmental Quality Act 1974

This is an act in relation to the prevention, eradication, pollution
control and to improve the environment and for purposes connected
therewith.
30
vii. National Heritage Act 2005
The National Heritage Act 2005 is an act to provide for the

conservation and preservation of National Heritage, natural heritage,
tangible and intangible cultural heritage, underwater cultural
heritage, treasure trove and for related matters. It received Royal
assent on 30 December 2005 and was published in the Gazette on 31
December 2005. The National Heritage Act 2005 came into effect on
1 March 2006.
viii. Exclusive Economic Zone Act 1984
An Act pertaining to the exclusive economic zone and certain aspects

of the continental shelf of Malaysia and to provide for the regulation
of activities in the zone and on the continental shelf and for matters
connected therewith. This Act covers fisheries, protection and
preservation of the marine environment, marine scientific research,
artificial islands, installations and structures, submarine cables and
pipelines, enforcement, offences, penalties, legal proceedings and
compensations.
31
2.8
Cleaning Industry Overview: Singapore, USA & Japan
2.8.1 Singapore Cleaning Industry Overview

Estimated value of cleaning in Singapore is about S$600 million or
RM1,440 million a year. The industry is growing at a rate of 30 per
cent per annum. Singapore introduced the Singapore Manpower
21 (M21) Blueprint 1999, which aims to transform the workforce
to meet the workforce needs of knowledge-based economy.
Between the certificate under this M21 are:
(a) to enhance the professionalism and image of the domestic

industry that has slow productivity;
(b) to increase productivity and create more opportunities for
the workforce; and
(c) to reduce dependence on foreign labour in Singapore
Government and the private sector have teamed up to
develop the cleaning industry Transformation Plan.
The objectives of this transformation plan are:
to increase the productivity of the cleaning industry;
to increase the employees' perception on the cleaning

industry;
to promote the achievement of skills and knowledge in the

cleaning industry; and
32
to encourage Singaporeans to consider the field of cleaning

as a viable employment option.
Among the key initiatives under the Singapore governments

Transformation Plan are as follows:
a) Performance standards (technical reference) for the cleaning
industry:
as a benchmark to measure the performance of the

services sector;
as an objective system to provide customer requirements

in the contract cleaning and cleaning service providers to
provide planning and management of sanitary works to
achieve the required level of cleanliness;
encourage the cleaning service providers to make

investments
in
automation,
provide
training
to
employees and to improve work processes to increase

competitiveness; and
provide a system for building owners/building managers

assess agent hygiene services provided.
b) National skills standards:
a national skills recognition system aims to create a

framework for job skills competencies and skills
certification;
covers the entire industry by defining the knowledge,

skills
33
and competencies that should be included in all

employees;
helps companies achieve service improvements in

productivity and have skilled and motivated employees;
and
was implemented by the Singapore Productivity and

Standards Board with the support of the Ministry of
Labour and Ministry of Trade and Industry.
c) The purpose of Accreditation Scheme for cleaning company

is:
to enhance professionalism;
to promote the mechanisation and automation;
to eliminate the harm the reputation of the service

provider; and
to be implemented by The Environmental Management

Association of Singapore.
2.8.2 The United States of America Cleaning Industry Overview

The cleaning industry in the United States is very diverse with
franchise companies within it making sure the buildings, or fabrics
they service are clean, sanitary and kept in good condition. Some
franchises in this industry may also be involved in restoration
following disasters or perform minor repairs. Specialization areas
34
in the industry, of which a franchise may be involved in one or

more, include:
Maid services
Janitorial services
Carpet/upholstery cleaning
Dry cleaning/fabric care
Disaster restoration
Junk removal
In addition to the diversity of the areas serviced, cleaning

franchises operate across multiple sectors of commerce:
Commercial: office buildings, business facilities, stadiums,

event centres
Educational: schools, colleges, universities
Government: government agencies and offices
Hospitality: hotels, restaurants
Industrial: factories, warehouses
Medical: hospitals, medical centres
Retail: retail stores, shopping malls
Residential: houses, apartments
Viewed as a relatively stable industry, combined annual revenues

from the different areas of the industry are currently estimated at
more than $80 billion with revenues for contract cleaning services
35
expected to grow consistently over the next couple of years as the

economy continues to rebound. Contributing factors to the
growth expectations primarily stem from money and time
considerations on the part of consumers - for example, business
owners seeking cost efficiency by outsourcing to companies
providing janitorial services because maintaining an in-house
cleaning crew can take valuable time and resources away from
other business needs. Outsourcing cleaning services allows for
more of these resources to remain supporting the core business
rather than dedicating them to cleaning and maintenance issues.
Additionally, factors in the growth of maid services can be traced

to the rise in service demands from two-salary as well as singleparent households. Both of these living situations lead to less free
time and as a result, these households bring in cleaning service
providers to assist with household cleaning responsibilities. An
increase in the older population is also expected to fuel growth
for cleaning services.
Available Certifications
Over the years, many standards and certification processes have

evolved in the cleaning industry. The programmes offering
certification are numerous, covering areas from the cleaning
agents used to the management staff of cleaning organizations.
36
Below are a couple of examples of certification processes that are

available to businesses within the cleaning industry.
The Cleaning Industry Management Standard (CIMS) certification

is
offered
from
the
Worldwide
Cleaning
Industry
Association/International Sanitary Supply Association (ISSA). The

CIMS provides an outline of the basic characteristics typical of a
successful, quality cleaning organization and, according to ISSA,
shows an organization is customer-driven demonstrating a
structure to deliver consistent, quality services that are designed
to meet the customer's needs and expectations. There are six
practice areas taken into account:
Quality systems
Service delivery
Human resources
Safety, Health and environmental stewardship
Management commitment
Green Building (GB)
Another set of certification guidelines is administered by the

Institute of Inspection, Cleaning and Restoration Certification
(IICRC). Formed in 1972, the IICRC is an independent group
focused on setting and promoting high standards and ethics and
to advance communication and technical proficiency within the
37
inspection, cleaning and restoration service industries. Through

independent schools and instructors, the IICRC offers 22
certifications.
2.8.3 Japan Cleaning Industry Overview
Japan Standards Industry Classification
The building maintenance business can be broadly divided into
two categories: operational management and maintenance of
buildings and facilities; and environmental management to
provide users with safety, comfort and convenience. The former
deals with things (assets) and the latter deals with people (life
and health). Building maintenance is used as a general term for
these services.
Japan Building Maintenance Association (JBMA)

Japan Building Maintenance Association (JBMA) was established
in 1966. It is an incorporated association authorized by the
Ministry of Health, Labour and Welfare (MHLW) as a publicservice body to deal with societys demand for securing
comfortable building environments.
Among JBMA functions are:
an institution of companies registered under the Building

Sanitation Law, designated by the Minister of Health,
38
Labour and Welfare to carry out various types of

business to improve the quality of the industry;
as the body designated by the Minister of Health, Labour

and Welfare to administer technical skill tests, JBMA
conducts the Building Cleaning Technician Examination
and the Building Facilities Administrative Examination;
providing training and education to improve techniques

and skills through the establishment of the Building
Maintenance Training Centre;
collaborating with the administrative bodies related to

building maintenance to ensure that all regulations are
strictly observed; and
improving the quality of the industry by holding training

courses and workshops.
JBMA is designated by the Japan Minister of Health, Labour and

Welfare to guide and train registered companies and carry out the
following services:
establishment of technical standards necessary for proper

performance of the work of registered companies;
guidance of work upon request of registered companies;
training for knowledge and skills necessary for work for

persons engaged in the work of registered companies; and
establishment of facilities for social welfare of persons

engaged in the work of registered companies.
39
In addition, as the body that conducts the in-service training of

persons engaged in the work that is part of human standards,
JBMA is entrusted by the Minister of Health, Labour and Welfare
to register persons engaged in the work of cleaning, duct cleaning,
portable water tank cleaning, drain-pipe cleaning and rodent &
insect pest control for training.
Building Cleaning Technician Examinations

In May 1982, building cleaning was newly added as a line of work
for technical skill tests under the Vocational Training Law (now
the Human Resources Development Promotion Law). It was
decided that a Building Cleaning Technician Examination would
be conducted by the government.
At that time, the (then) Ministry of Labour decided for the first
time to entrust the conduct of technical skill tests to a private
entity. JBMA was the first organisation designated and it has been
conducting the Building Cleaning Technician Examinations ever
since.
Held every year by JBMAs nine regional headquarters, they

involve both a practical skills test from December to February and
a written test in February. As of 2008, 43,748 people had passed
the examination nationwide and become qualified as building
cleaning technicians.
40
The Building Cleaning Technician qualification is part of the

registration requirements for becoming a Cleaning Business
Supervisor, which is a required condition under the Building
Sanitation Law. In 2004, the number of years of practical
experience required in order to take the examination was reduced
from five to three (JBMA, 2012).
41
3.
FINDINGS
In conducting the Occupational Analysis, a kick off meeting was held primarily to
strategise the Plan of Action in accordance with the guidelines as stated by the
Department of Skills Development (DSD) in terms of scope of study, time frame and
representation by the panel of cleaning industry experts. After the kick-off meeting, a
Plan of Action was formulated taking into consideration the activities and time frame
required.
3.1
Methodology of the Overall Occupational Analysis Process
a) Literature Survey
As outlined by the guidelines, a literature survey on the cleaning
services industry was carried out to get some insight on the scope,
policy, programme, activities in the context of the Malaysian
scenario. The scope covered under this search includes definitions,
current analysis of the sector/sub-sector, current status of the
cleaning services industry sector, skilled worker requirement in the
local industry and the industrial competition at international level.
b) Identifying Industry & Public Experts

The literature search findings were used as a guide to identify the
scope of occupational study and analysis. Experts from the cleaning
services sector were identified and short listed for further
communication and contact.
42
c) Establishing Contact with the Cleaning Industry Experts

A pool of cleaning industry experts from the industry and public
sector were contacted. The list of experts is in Annex 2.
d) Gathering Information
In the process of gathering the information, two methods were
adopted, namely; brainstorming and the Developing a Curriculum
(DACUM) session. The brainstorming and DACUM session was
attended by expert panels who discussed the different sub-sectors
and areas. The information gathered was then used as input for the
occupational analysis of the said industry.
e) Analysing the Information

Based on the activities done as above, substantial data and
information were collected. The data and information were discussed
and analysed in several in-house workshops attended by selected key
persons or experts from the public and industry sector. The presence
of the key persons or experts was to help in the development of the
Occupational Analysis for this sector.
43
During this session, attempts to reframe the cleaning industry subsector in Malaysia were carried out using the following framework:
i.
Scope of the cleaning industry and its sub-sector
ii.
Main area
iii.
Major occupational group of the industry
iv.
Job title
v.
Hierarchy structure ( Level 1 8)
vi.
Occupational Description
f) Organising Workshop with Expert Panels

Several workshops were conducted throughout the development of
the Occupational Analysis of the cleaning industry. The details of the
workshops are as below:
(i)
Held on the 31st Mac and 1st April, 2012 at the Singgahsana
Hotel, Petaling Jaya. The objectives of the workshop were:
Presentation of preliminary findings;
Outline of Job Title
Career structure
Occupational Analysis session
44
(ii)
Field Study on 10th April 2012 at Putrajaya Hospital. The

objectives of this field study were:
To have a better understanding of hospital cleaning.
To have an overview of building cleaning operation.
(iii)
Field Study on 11th June 2012 at RapidKL Depot located in

Taman Maluri, Cheras. The objectives of this field study
were:
To gather information related to motor vehicles
cleaning.
To enhance understanding of transportation cleaning
operation.
(iv)
Held on the 16th June and 17th June, 2012 at the

Singgahsana Hotel, Petaling Jaya. The objectives of the
workshop were:
Presentation of preliminary findings;
Outline of Job Title
Career structure
Occupational Description
Occupational Analysis session; and
Validation of the findings.
45
3.2
Identified Sub-Sector
The identified sub-sectors for the cleaning industry were obtained through
literature research and discussions with industry experts during the
development workshop sessions. During the development workshop, the panel
members had identified seven (7) main sub-sectors of the cleaning industry.
Table 3.0 on page 51 58 illustrates the Occupational Structure for cleaning
industry where it specifies sector, sub-sector, area and levelling of job titles.
Table 4.0 on page 59 64 is a summary of job titles and Occupational
Description (OD) of each job title can be referred to Annex 3 on page 98.
The sub-sectors are listed as below:a)
Public Cleansing
b) Waste
c)
Transportation Cleaning
d) Building Cleaning
e)
Oil & Gas Cleaning
f)
Heritage Cleaning
g)
Marine & River Cleaning
a) Public Cleansing
Public cleansing services covering the activities of cleansing for public
roads, public toilets and public drains, the cleansing of hawkers
centres excluding privately owned and maintained markets, the
clearing of illegally dumped controlled solid waste on public roads
and in public places, beach cleansing, kerbside grass cutting on public
46
roads, grass cutting in public places and the removal of carcasses but
excludes landscaping and the maintenance of public roads and public
places.
b) Waste
Waste collection is the component of waste management which
results in the passage of a waste material from the source of
production to either the point of treatment or final disposal. Waste
collection also includes the collection of domestic waste, industrial
waste, collection of recyclable materials and waste water. However,
it does not include effluent from Industrial Effluent Treatment
System (IETS).
Waste can be divided into 2 categories as listed below:i. Domestic/Non Hazardous Waste
ii. Hazardous /Scheduled Waste
c) Transportation Cleaning
Transportation cleaning refers to cleaning activities for vehicles
including motor vehicles, train, ship and aircraft.
d) Building Cleaning
The scope of activities for building cleaning refers to cleaning
activities that are specific to a building in a working environment,
statutory requirements and company Standard Operating Procedure.
The scope of analysis for building cleaning includes Hospitals, Hotels,
47
Shopping Complex, Food Premises, Commercial Kitchen, Post

Construction and External High Rise Building Cleaning.
e) Oil & Gas Cleaning

Oil & Gas Industrial cleaning provides services for the industry to
increase efficiency, enhance productivity and improve profitability.
Oil & Gas cleaning covers onshore and offshore particularly the
cleaning activity on the top module of oil platform and underwater
cleaning of oil platforms jackets.
f) Heritage Cleaning
United Nations Educational, Scientific and Cultural Organization
(UNESCO) uses a broad definition of physical cultural resources:
Movable or immovable objects, sites, structures, groups of
structures and natural features and landscapes that have
archaeological, paleontological, historical, architectural, religious,
aesthetic, or other cultural significance (World Bank, 2006). Cultural
heritage
conservation
helps
community
not
only
protect
economically valuable physical assets, but also preserves its

practices, history, the environment, sense of continuity and identity.
Based on industrial input, heritage cleaning requires special skills and
tools to be performed. The job area covers under heritage cleaning
include Heritage Sites Cleaning and Heritage Objects Cleaning.
48
g) Marine & River Cleaning

Marine Cleaning
Marine pollution occurs when harmful, or potentially harmful
effects, can result from the entry into the ocean of chemicals,
particles, industrial, agricultural & residential waste and the spread
of invasive organisms. Marine pollution also includes oil spill from
ship collision or from offshore platforms and also chemical or oily oil
discharged from the ship. Marine cleaning covers the scope of
activities on rivers cleaning and oil spills cleaning. Currently, the
jurisdiction for marine pollution is under the Department of
Environment (DOE, 2010).
River Cleaning
In 2010, a total of 1,055 water quality monitoring stations located at
570 rivers were monitored. Out of these 1,055 monitoring stations,
527 (50%) were found to be clean, 417 (40%) slightly polluted and
111 (10%) polluted. The number of clean rivers decreased from 306
rivers in 2009 to 293, slightly polluted rivers decreased from 217 in
2009 to 203 while the number of polluted rivers increased to 74
from 54 (2009). The decrease in the number of clean rivers was
attributed to an increase in the number of polluting sources such as
sewage treatment plants and agro-based industries which
contributed to a high pollution loading (DOE, 2010).
49
3.3 Occupational Structure (OS)
Occupational Structure refers to the aggregate distribution of occupations

in society, classified according to skill level, economic function, or social
status. The occupational structure is shaped by various factors: the
structure of the economy; technology and bureaucracy; the labour-market;
and by status and prestige.
The occupational structure is described and analysed by means of various

classificatory schemes, which group similar occupations together according
to specific criteria such as skill, employment status, or function. Such
classifications are also used as a basis for the empirical analysis of
economic and social class (Marshall, 1998).
The OS is inclusive of:

i)
Sub-Sector
Sub-Sector requires consideration of the requirements of the new
and existing jobs in Small & Medium Enterprises (SMEs) and large
companies (Government Linked Companies - GLCs, Multi-National
Corporations - MNCs and others) for growth-related industries.
ii)
Job Area
Job area is taken into consideration of areas in the field of a subsector and excludes reference to new technologies, products,
equipment, practices and methodologies. Each job area should
include the aspect of multi-skilling.
50
3.3.1 Occupational Structure for Cleaning Industry
Sector
Sub-Sector
CLEANING INDUSTRY
Public Cleansing
Area
Public Roads
Cleaning
Public Places
Cleaning
Public Toilets
Cleaning
Drains/
Channels
Cleaning
Hawker Centres
Cleaning
Food Courts
Cleaning
Markets
Cleaning
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Food Courts
Cleaning
Operation
Supervisor
Food Courts
Cleaning
Senior
Operator
Food Courts
Cleaning
Operator
Markets
Cleaning
Operation
Supervisor
Markets
Cleaning
Senior
Operator
Markets
Cleaning
Operator
LEVEL 5
Public Cleansing Operation Manager
LEVEL 4
Public Cleansing Operation Executive
LEVEL 3
LEVEL 2
LEVEL 1
Public Roads
Cleaning
Operation
Supervisor
Public Roads
Cleaning
Senior
Operator
Public Roads
Cleaning
Operator
Public Places
Cleaning
Operation
Supervisor
Public Places
Cleaning Senior
Operator
Public Places
Cleaning
Operator
Public Toilets
Cleaning
Operation
Supervisor
Public Toilets
Cleaning
Senior
Operator
Public Toilets
Cleaning
Operator
Drains/Channels
Cleaning
Operation
Supervisor
Hawker Centres
Cleaning
Operation
Supervisor
Drains/Channels
Cleaning Senior
Operator
Hawker Centres
Cleaning Senior
Operator
Drains/Channels
Cleaning
Operator
Hawker Centres
Cleaning
Operator
Table 3.0: Occupational Structure for Cleaning Industry Public Cleansing

51
Table 3.0: Occupational Structure for Cleaning Industry Public Cleansing (continued)
Sector
Sub-Sector
CLEANING INDUSTRY
Public Cleansing
Area
Illegal Dumped Waste

Cleaning
Beach Cleaning
Kerbside/ Public
Areas Grass Cutting
Carcasses
Removal
Public Cleansing
Machine Operation
LEVEL 8
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
LEVEL 5
LEVEL 4
LEVEL 3

Cleaning Operation
Supervisor
Beach Cleaning
Operation
Supervisor
LEVEL 2

Cleaning Senior
Operator
Beach Cleaning
Senior Operator
LEVEL 1

Cleaning Operator
Beach Cleaning
Operator
Kerbside/Public Areas
Grass Cutting
Operation Supervisor
Grass Cutting Senior
Operator
Grass Cutting
Operator
52
Carcasses
Removal
Operation
Supervisor
Carcasses
Removal Senior
Operator
Carcasses
Removal Operator
Public Cleansing
Machine Operation
Supervisor
Public Cleansing
Machine Operator
No Level
Table 3.0: Occupational Structure for Cleaning Industry Waste (continued)

Sector
CLEANING INDUSTRY
Sub-Sector
Waste*
Area
Solid Waste
Waste Truck Operation
Waste Water
LEVEL 8
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
LEVEL 5
Solid Waste Operation Manager
Waste Water Manager
LEVEL 4
Solid Waste Operation Executive
Waste Water Executive
LEVEL 3
Solid Waste Operation Supervisor
Waste Water Supervisor
LEVEL 2
Solid Waste Collector
Truck Driver
Waste Water Collector
LEVEL 1
No Level
No Level
No Level
*covered under Green Technology Industry OA
53
Table 3.0: Occupational Structure for Cleaning Industry Transportation Cleaning (continued)
Sector
CLEANING INDUSTRY
Sub-Sector
Transportation Cleaning
Area
Motor Vehicles
Cleaning
Aircraft Cleaning
Ship Cleaning
Train Cleaning
LEVEL 8
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
LEVEL 5
Transportation Hygiene Operation Manager
LEVEL 4
Transportation Hygiene Operation Executive
LEVEL 3
Motor Vehicles
Hygiene Supervisor
Aircraft Hygiene
Supervisor
Ship Hygiene
Supervisor
Train Hygiene Supervisor
LEVEL 2
Motor Vehicles Senior

Hygiene Crew
Aircraft Senior Hygiene

Crew
Ship Senior Hygiene

Crew
Train Senior Hygiene Crew
LEVEL 1
Motor Vehicles
Hygiene Crew
Aircraft Hygiene Crew
Ship Hygiene Crew
Train Hygiene Crew
54
Table 3.0: Occupational Structure for Cleaning Industry Building Cleaning (continued)
Sector
CLEANING INDUSTRY
Sub-Sector
Building Cleaning
Area
Sports Complex
Cleaning
Office Cleaning
Shopping Mall
Cleaning
Hospital
Cleaning
Food Premises
Cleaning
Commercial
Kitchen Cleaning
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
Food Premises
Hygiene
Supervisor
Food Premises
Senior Hygiene
Operator
Food Premises
Hygiene
Operator
Commercial
Kitchen Hygiene
Supervisor
Commercial
Kitchen Senior
Hygiene Operator
Commercial
Kitchen Hygiene
Operator
LEVEL 5
Building Hygiene Operation Manager
LEVEL 4
Building Hygiene Operation Executive
LEVEL 3
LEVEL 2
LEVEL 1
Sports Complex
Hygiene
Supervisor
Sports Complex
Senior Hygiene
Operator
Sports Complex
Hygiene Operator
Office Hygiene
Supervisor
Office Senior
Hygiene
Operator
Office Hygiene
Operator
Shopping Mall
Hygiene
Supervisor
Shopping Mall
Senior Hygiene
Operator
Shopping Mall
Hygiene
Operator
55
Hospital
Hygiene
Supervisor
Hospital Senior
Hygiene
Operator
Hospital
Hygiene
Operator
Table 3.0: Occupational Structure for Cleaning Industry Building Cleaning (continued)
Sector
CLEANING INDUSTRY
Sub-Sector
Building Cleaning
Area
Residential
Cleaning
Terminal
Cleaning
Post Construction
Cleaning
External High Rise

Building Cleaning
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
Hotel Cleaning*
LEVEL 5
Housekeeping Manager
LEVEL 4
Housekeeping Executive
LEVEL 3
LEVEL 2
LEVEL 1
Residential
Hygiene
Supervisor
Residential
Senior Hygiene
Operator
Residential
Hygiene
Operator
Terminal
Hygiene
Supervisor
Terminal
Senior Hygiene
Operator
Terminal
Hygiene
Operator
Post Construction
Hygiene Supervisor
External High Rise

Building Hygiene
Operator
Floor Supervisor
Laundry
Supervisor
Post Construction
Senior Hygiene
Operator
No Level
Senior
Chambermaid
Laundry Senior
Attendant
Post Construction
Hygiene Operator
No Level
Chambermaid
Laundry
Attendant
*covered under Hospitality Industry OA

56
Table 3.0: Occupational Structure for Cleaning Industry Oil & Gas Cleaning (continued)
Sector
CLEANING INDUSTRY
Sub-Sector
Oil & Gas Cleaning
Area
Onshore /Offshore
(Top Module)
Offshore
(Robotic Operated Vehicle Operation)
LEVEL 8
No Level
No Level
LEVEL 7
No Level
No Level
LEVEL 6
No Level
Robotic Operated Vehicle (ROV)

Supervisor
LEVEL 5
Oil & Gas Industrial Cleaning Manager
Submersible Engineer
LEVEL 4
Oil & Gas Industrial Cleaning Executive

Technician/Pilot
LEVEL 3
Oil & Gas Industrial Cleaning Crew
No Level
LEVEL 2
No Level
No Level
LEVEL 1
No Level
No Level
57
Table 3.0: Occupational Structure for Cleaning Industry Heritage and Marine & River Cleaning (continued)
Sector
CLEANING INDUSTRY
Sub-Sector
Heritage Cleaning
Area
Heritage Sites Cleaning
Heritage Objects Cleaning
Marine Cleaning
(Oil Spill)
River Cleaning
LEVEL 8
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
River Cleaning
Operation
Manager
River Cleaning
Operation
Executive
River Cleaning
Operation
Supervisor
LEVEL 5
Heritage Sites Conservator
Heritage Objects Conservator
Marine Cleaning
Specialist
LEVEL 4
Heritage Sites Assistant

Conservator
Heritage Objects Assistant

Conservator
Marine Cleaning
Assistant Specialist
LEVEL 3
Heritage Sites Cleaning

Supervisor
Heritage Objects Cleaning

Supervisor
Marine Cleaning
Senior Technician
LEVEL 2
Heritage Sites Senior

Cleaner
Heritage Objects Senior

Cleaner
Marine Cleaning
Technician
River Cleaning
Senior Operator
LEVEL 1
Heritage Sites Cleaner
Heritage Objects Cleaner
No Level
River Cleaning
Operator
58
Table 4.0: Summary of Job Title
Sector
SubSector
Area
Public Roads
Cleaning
Public Places
Cleaning
Public Toilets
Cleaning
Cleaning
Industry
Public
Cleansing
Drains/
Channels
Cleaning
Hawker
Centres
Cleaning
Food Courts
Cleaning
Markets
Cleaning
Job Title and Job Level

i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
Public Roads Cleaning Operator - Level 1

Public Roads Cleaning Senior Operator Level 2
Public Roads Cleaning Operation Supervisor Level 3
Public Cleansing Operation Executive Level 4
Public Cleansing Operation Manager Level 5
Public Places Cleaning Operator Level 1
Public Places Cleaning Senior Operator Level 2
Public Places Cleaning Operation Supervisor Level 3
Public Toilets Operator Level 1
Public Toilets Cleaning Senior Operator Level 2
Public Toilets Cleaning Operation Supervisor Level 3
Drains/ Channels Cleaning Operator Level 1
Drains/ Channels Cleaning Senior Operator Level 2
Drains/ Channels Cleaning Operation Supervisor
Level 3
Hawker Centres Cleaning Operator Level 1
Hawker Centres Cleaning Senior Operator Level 2
Hawker Centres Cleaning Operation Supervisor
Level 3
Food Courts Cleaning Operator Level 1
Food Courts Cleaning Senior Operator Level 2
Food Courts Cleaning Operation Supervisor Level 3
Markets Cleaning Operator Level 1
Markets Cleaning Senior Operator Level 2
Markets Cleaning Operation Supervisor Level 3
59
Table 4.0: Summary of Job Title (continued)
Sector
SubSector
Area
Illegal
Dumped
Waste
Cleaning
Beach
Cleaning
Public
Cleansing
Cleaning
Industry
Kerbside/
Public Areas
Grass Cutting
Carcasses
Removal
Public
Cleansing
Machine
Operation
Waste*
Solid Waste

i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
i.
ii.
iii.
iv.
Illegal Dumped Waste Cleaning Operator Level 1

Illegal Dumped Waste Cleaning Senior Operator
Level 2
Illegal Dumped Waste Cleaning Operation Supervisor
Level 3
Beach Cleaning Operator Level 1
Beach Cleaning Senior Operator Level 2
Beach Cleaning Operation Supervisor Level 3
Kerbside/ Public Areas Grass Cutting Operator Level
1
Kerbside/ Public Areas Grass Cutting Senior Operator
Level 2
Kerbside/ Public Areas Grass Cutting Operation
Supervisor Level 3
Carcasses Removal Operator Level 1
Carcasses Removal Senior Operator Level 2
Carcasses Removal Operation Supervisor Level 3
Public Cleansing Machine Operator Level 2
Public Cleansing Machine Operation Supervisor
Level 3
Solid Waste Collector Level 2
Solid Waste Operation Supervisor Level 3
Solid Waste Operation Executive Level 4
Solid Waste Operation Manager Level 5
*Covered under Green Technology Industry OA
60
Sector
SubSector
Area
Truck
Operation
Solid
Waste
Waste Water
Motor
Vehicle
Cleaning
Cleaning
Industry
Aircraft
Cleaning
Transport
ation
Cleaning
Ship Cleaning
Train
Cleaning
Building
Cleaning
Sports
Complex
Cleaning

i.
ii.
iii.
iv.
i.
ii.
iii.
iv.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
Truck Driver Level 2

Solid Waste Operation Supervisor Level 3
Solid Waste Operation Executive Level 4
Solid Waste Operation Manager Level 5
Waste Water Collector Level 2
Waste Water Supervisor Level 3
Waste Water Executive Level 4
Waste Water Manager Level 5
Motor Vehicles Hygiene Crew Level 1
Motor Vehicles Senior Hygiene Crew Level 2
Motor Vehicles Hygiene Supervisor Level 3
Transportation Hygiene Operation Executive Level 4
Transportation Hygiene Operation Manager Level 5
Aircraft Hygiene Crew Level 1
Aircraft Senior Hygiene Crew Level 2
Aircraft Hygiene Supervisor Level 3
Ship Hygiene Crew Level 1
Ship Senior Hygiene Crew Level 2
Ship Hygiene Supervisor Level 3
Train Hygiene Crew Level 1
Train Senior Hygiene Crew Level 2
Train Hygiene Supervisor Level 3
Sports Complex Hygiene Operator Level 1
Sports Complex Senior Hygiene Operator Level 2
Sports Complex Hygiene Supervisor Level 3
Building Hygiene Operation Executive Level 4
Building Hygiene Operation Manager Level 5
61
Sector
SubSector
Area
Office
Cleaning
Shopping
Mall Cleaning
Hospital
Cleaning
Cleaning
Industry
Building
Cleaning
Food
Premises
Cleaning
Commercial
Kitchen
Cleaning
Residential
Cleaning
Terminal
Cleaning

i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
Office Hygiene Operator Level 1

Office Senior Hygiene Operator Level 2
Office Hygiene Supervisor Level 3
Shopping Mall Hygiene Operator Level 1
Shopping Mall Senior Hygiene Operator Level 2
Shopping Mall Hygiene Supervisor Level 3
Hospital Hygiene Operator Level 1
Hospital Senior Hygiene Operator Level 2
Hospital Hygiene Supervisor Level 3
Food Premises Hygiene Operator Level 1
Food Premises Senior Hygiene Operator Level 2
Food Premises Hygiene Supervisor Level 3
Commercial Kitchen Hygiene Operator Level 1
Commercial Kitchen Senior Hygiene Operator Level
2
Commercial Kitchen Hygiene Supervisor Level 3
Residential Hygiene Operator Level 1
Residential Senior Hygiene Operator Level 2
Residential Hygiene Supervisor Level 3
Terminal Hygiene Operator Level 1
Terminal Senior Hygiene Operator Level 2
Terminal Hygiene Supervisor Level 3
62
Sector
SubSector
Area
Post
Construction
Cleaning
Building
Cleaning
Cleaning
Industry
Oil & Gas
Cleaning
External High
Rise Building
Cleaning
i.
ii.
iii.
iv.
v.
i.
Hotel
Cleaning*
ii.
iii.
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
Onshore/
Offshore
(Top Module)
i.
ii.
iii.
Offshore
(ROV
Operation)
i.
Heritage Sites
Cleaning
Heritage
Cleaning
Heritage
Objects
Cleaning
ii.
iii.
i.
ii.
iii.
iv.
v.
i.
ii.
iii.
iv.
v.
Post Construction Hygiene Operator Level 1

Post Construction Senior Hygiene Operator Level 2
Post Construction Hygiene Supervisor Level 3
External High Rise Building Hygiene Operator Level
3
Chambermaid Level 1
Senior Chambermaid Level 2
Floor Supervisor Level 3
Laundry Attendant Level 1
Laundry Senior Attendant Level 2
Laundry Supervisor Level 3
Housekeeping Executive Level 4
Housekeeping Manager Level 5
Oil & Gas Cleaning Crew Level 3
Oil & Gas Cleaning Operation Executive Level 4
Oil & Gas Cleaning Operation Manager Level 5
Robotic Operated Vehicle (ROV) Technician/Pilot
Level 4
Submersible Engineer Level 5
Robotic Operated Vehicle (ROV) Supervisor Level 6
Heritage Sites Cleaner Level 1
Heritage Sites Senior Cleaner Level 2
Heritage Sites Cleaning Supervisor Level 3
Heritage Sites Assistant Conservator Level 4
Heritage Sites Conservator Level 5
Heritage Objects Cleaner Level 1
Heritage Objects Senior Cleaner Level 2
Heritage Objects Cleaning Supervisor Level 4
Heritage Objects Assistant Conservator Level 4
Heritage Objects Conservator Level 5
*covered under Hospitality Industry OA
63

SubSector
Sector
Area
Marine
Cleaning
(Oil Spill)
Cleaning
Industry
3.4
Marine &
River
Cleaning
River
Cleaning

i.
ii.
iii.
iv.
Marine Cleaning Technician Level 2

Marine Cleaning Senior Technician Level 3
Marine Cleaning Assistant Specialist Level 4
Marine Cleaning Specialist Level 5
i.
ii.
iii.
iv.
v.
River Cleaning Operator Level 1

River Cleaning Senior Operator Level 2
River Cleaning Operation Supervisor Level 3
River Cleaning Operation Executive Level 4
River Cleaning Operation Manager Level 5
Critical Job Titles for Cleaning Industry
The 115 job titles identified during the brainstorming session with the panellists
are categorised as critical. Out of 115 job titles, 9 job titles are covered under the
OA of Green Technology Industry. Therefore, a total of 106 job titles are listed
for the cleaning industry as can be referred to Table 5.0. Based on input from
the expert panel members and Malaysian Association of Cleaning Contractors
(MACC), it can be summarised that for the cleaning industry, all the job titles
are considered critical for the short term due to heavy reliance on foreign
labours from Indonesia, Bangladesh and Myanmar. As for Oil & Gas Cleaning,
three job titles under the area of Offshore (ROV Operation) are deemed critical
for medium term due to shortage of skilled worker supplies in the industry and
high demand of ROV personnel.
64
According to expert panel members and MACC, most of ROV personnel in

Malaysia are expatriates from Australia. Table 6.0 on page 72 illustrates the
summary of critical job titles.
i) Critical Job Titles

Job titles under this category reflect the immediate industry
requirement for skilled workers. The identification of critical job
titles is the essence of developing the Occupational Standard for the
job so that formal training can be carried out and skilled workers can
be produced and supplied to the industry.
ii) Non Critical Job Titles

The job titles under this category do not reflect that they are not
critical in the industry but only represent categories of job titles that
have a sufficient supply of skilled workers in the near future and do
not require immediate revision of the Occupational Standards
documents or skills training.
65
Table 5.0: List of Critical Job Titles
Item
Short Term
(1-3 years)
()
Critical Job Title
Medium
Term
(4-5 years)
()
Reference
(Page No. in
OD)
Public Roads Cleaning Operator
100
Public Roads Cleaning Senior Operator
102
Public Roads Cleaning Operation

Supervisor
104
106
108
Public Places Cleaning Operator
110
Public Places Cleaning Senior

Operator
Public Places Cleaning Operation
Supervisor
112
114
Public Toilets Cleaning Operator
116
Public Toilets Cleaning Senior

Operator
Public Toilets Cleaning Operation
Supervisor
118
120
Drains/ Channels Cleaning Operator
122
Drains/ Channels Cleaning Senior

Operator
Drains/ Channels Cleaning Operation
Supervisor
124
126
Hawker Centres Cleaning Operator
128
Hawker Centres Cleaning Senior

Operator
Hawker Centres Cleaning Operation
Supervisor
130
132
Food Courts Cleaning Operator
134
7
8
9
10
11
12
13
14
15
16
17
18
66
Table 5.0: List of Critical Job Titles (continued)

Short Term
(1-3 years)
()
Medium
Term
(4-5 years)
()
Reference
(Page No. in
OD)
Item
Critical Job Title
19
Food Courts Cleaning Senior Operator
136
20
Food Courts Cleaning Operation

Supervisor
138
21
Markets Cleaning Operator
140
22
Markets Cleaning Senior Operator
142
Markets Cleaning Operation

Supervisor
Illegal Dumped Waste Cleaning
Operator
Illegal Dumped Waste Cleaning Senior
Operator
Illegal Dumped Waste Cleaning
144
146
148
150
27
Beach Cleaning Operator
152
28
Beach Cleaning Senior Operator
153
29
Beach Cleaning Operation Supervisor
155
Kerbside/ Public Areas Grass Cutting

Operator
Senior Operator
157
159
161
33
Carcasses Removal Operator
163
34
Carcasses Removal Senior Operator
165
35
Carcasses Removal Operation

Supervisor
167
36
Public Cleansing Machine Operator
169
23
24
25
26
30
31
32
67
Item
Short Term
(1-3 years)
()
Critical Job Title
Medium
Term
(4-5 years)
()
Reference
(Page No. in
OD)
37
Public Cleansing Machine Operation

Supervisor
171
38
Motor Vehicles Hygiene Crew
174
39
Motor Vehicles Senior Hygiene Crew
176
40
Motor Vehicles Hygiene Supervisor
178
Transportation Hygiene Operation

Executive
Manager
180
182
43
Aircraft Hygiene Crew
183
44
Aircraft Senior Hygiene Crew
185
45
Aircraft Hygiene Supervisor
187
46
Ship Hygiene Crew
189
47
Ship Senior Hygiene Crew
191
48
Ship Hygiene Supervisor
193
49
Train Hygiene Crew
195
50
Train Senior Hygiene Crew
197
51
Train Hygiene Supervisor
199
52
Sports Complex Hygiene Operator
202
53
Sports Complex Senior Hygiene

Operator
204
54
Sports Complex Hygiene Supervisor
206
55
208
41
42
68
Item
Short Term
(1-3 years)
()
Critical Job Title
Medium
Term
(4-5 years)
()
Reference
(Page No. in
OD)
56
210
57
Office Hygiene Operator
212
58
Office Senior Hygiene Operator
214
59
Office Hygiene Supervisor
216
60
Shopping Mall Hygiene Operator
218
61
Shopping Mall Senior Hygiene

Operator
220
62
Shopping Mall Hygiene Supervisor
222
63
Hospital Hygiene Operator
224
64
Hospital Senior Hygiene Operator
226
65
Hospital Hygiene Supervisor
228
66
Food Premises Hygiene Operator
230
67
Food Premises Senior Hygiene

Operator
232
68
Food Premises Hygiene Supervisor
234
69
Commercial Kitchen Hygiene Operator
236
Commercial Kitchen Senior Hygiene

Operator
Commercial Kitchen Hygiene
Supervisor
238
240
72
Residential Hygiene Operator
242
73
Residential Senior Hygiene Operator
244
74
Residential Hygiene Supervisor
246
75
Terminal Hygiene Operator
248
70
71
69
Item
Short Term
(1-3 years)
()
Critical Job Title
Medium
Term
(4-5 years)
()
Reference
(Page No. in
OD)
76
Terminal Senior Hygiene Operator
250
77
Terminal Hygiene Supervisor
252
78
Post Construction Hygiene Operator
254
79
Post Construction Senior Hygiene

Operator
256
80
Post Construction Hygiene Supervisor
258
81
External High Rise Building Hygiene

Operator
260
82
Oil & Gas Cleaning Crew
263
Oil & Gas Cleaning Operation

Executive
Oil & Gas Cleaning Operation
Manager
Technician/Pilot
265
267
83
84
85
269
86
Submersible Engineer
271
87

Supervisor
273
88
Heritage Sites Cleaner
276
89
Heritage Sites Senior Cleaner
278
90
Heritage Sites Cleaning Supervisor
280
91
Heritage Sites Assistant Conservator
282
92
Heritage Sites Conservator
284
93
Heritage Objects Cleaner
286
94
Heritage Objects Senior Cleaner
288
70
Item
Short Term
(1-3 years)
()
Critical Job Title
Medium
Term
(4-5 years)
()
Reference
(Page No. in
OD)
95
Heritage Objects Cleaning Supervisor
290
96
Heritage Objects Assistant

Conservator
292
97
Heritage Objects Conservator
294
98
Marine Cleaning Technician
297
99
Marine Cleaning Senior Technician
299
100
Marine Cleaning Assistant Specialist
301
101
Marine Cleaning Specialist
303
102
River Cleaning Operator
305
103
River Cleaning Senior Operator
307
104
River Cleaning Operation Supervisor
309
105
River Cleaning Operation Executive
311
106
River Cleaning Operation Manager
313
103
TOTAL
71
Table 6.0: Summary of Critical Job Titles According to Sub-Sector

LEVEL
SECTOR
SUB-SECTOR
TOTAL
NL
L1
L2
L3
L4
L5
L6
L7
L8
Public Cleansing
11
12
12
37
Waste*
14
10
30
10
TOTAL CRITICAL JOB TITTLES
27
32
33
11
11
115
TOTAL JOB TITLES IDENTIFIED
27
32
33
11
11
115
Cleaning
Industry
Transportation
Cleaning
Building Cleaning
Oil & Gas Cleaning
Heritage Cleaning
Marine & River
Cleaning
*Covered under Green Technology Industry OA
72
3.5
Under the cleaning industry, 115 job titles have been identified. Each job title is
described according to the current needs of the industry. This chapter will
include the Occupational Description for each of the job title.
Occupational Description can be used as a reference, listing of competencies for

respective job titles and can also be used as reference during the development
of the NOSS document.
The Occupational Description is divided and presented according to the subsectors which are Public Cleansing, Transportation Cleaning, Building Cleaning,
Oil & Gas Cleaning, Heritage Cleaning and Marine & River Cleaning.
Please refer to Annex 3 for the Occupational Description.
73
3.6
Occupational Area Structure (OAS)
OAS is the result of a review on the Occupational Structure (OS) through a process called
Occupational Area Analysis (OAA). It also refers to the clustering process of the job
functions of a job which is performed on horizontal (area) or vertical (level), or both to
create a new job area multitasking and multiskilling. However, in some circumstances
combination is unnecessary; it depends on the needs of the industry. There are 31
occupational areas of the cleaning industry as can be referred to in Table 7.0.
The factors to consider during OAS are;
The current needs of industry
Statutory/regulatory body
Recognition
Relevancy between job are
Expand job opportunities
a) Area : Public Cleansing
The table below illustrates the outcome of vertical and horizontal

merging of public cleansing job titles & levels. All the 12 areas/pillars
of public cleansing have been merged in consultation with industry
panels of expert with consideration of the listed factors above in
identifying the job areas. As for Public Cleansing Machine Operation,
the merge of Level 2 and 3 is done vertically, Level 4 & 5 are merged
horizontally with that of Public Cleansing. The entry level of these 2
job areas is at Level 2.
74
NO.
1.
2.
3.
4.
5.
JOB AREA
Public Cleansing Operation Management
Public Cleansing Operation Administration
Public Cleansing Operation Control
Public Cleansing Operation
Public Cleansing Machine Operation
LEVEL
L5
L4
L3
L2
L2
b) Area : Transportation Cleaning

merging of transportation cleaning job titles & levels. All the 4
areas/pillars of transportation cleaning have been merged in
consultation with industry panels of expert with consideration of the
listed factors above in identifying the job areas. Level 1 & 2 are
merged vertically and the entry level of these 2 job areas is at Level 2.
NO.
1.
2.
3.
4.
c)
JOB AREA
Transportation Hygiene Operation Management
Transportation Hygiene Operation Administration
Transportation Hygiene Operation Control
LEVEL
L5
L4
L3
L2
Area : Building Cleaning

merging of building cleaning job titles & levels. All the 10 areas/pillars
of building cleaning have been merged in consultation with industry
75
panels of expert with consideration of the listed factors above in

identifying the job areas. Level 1 & 2 are merged vertically and the
entry level of these 2 job areas is at Level 2.
NO.
1.
2.
3.
4.
JOB AREA
Building Hygiene Operation Management
Building Hygiene Operation Administration
Building Hygiene Operation Control
Building Hygiene Operation
LEVEL
L5
L4
L3
L2
d) Area : Oil & Gas Cleaning
Based on Occupational Structure of Oil & Gas Cleaning, there are 2

areas namely, Onshore/Offshore (Top Module) and Offshore (ROV).
Onshore/Offshore (Top Module) and Offshore (ROV) have different
core competencies. Therefore merging is not applicable. The tables
below show the two occupational area structures for Oil & Gas
Cleaning:
Onshore/Offshore (Top Module):

NO.
1.
2.
3.
JOB AREA
Oil & Gas Cleaning Operation Management
Oil & Gas Cleaning Operation Administration
Oil & Gas Cleaning Operation Control
76
LEVEL
L5
L4
L3
Offshore (ROV):
NO.
1.
2.
3.
JOB AREA
Robotic Operated Vehicle (ROV) Operation Control
Robotic Operated Vehicle (ROV) Engineering
Robotic Operated Vehicle (ROV) Operation
LEVEL
L6
L5
L4
e) Area : Heritage Cleaning
The table below displays the outcome of vertical and horizontal

merging of Heritage Cleaning job titles & levels. The 2 areas/pillars of
Heritage Cleaning, i.e. Heritage Sites Cleaning and Heritage Objects
Cleaning have been merged in consultation with industry panels of
expert with consideration of the listed factors above in identifying the
job areas. Level 1 & 2 are merged vertically and the entry level of
these 2 job areas is at Level 2.
NO.
1.
2.
3.
4.
JOB AREA
Heritage Conservation Management
Heritage Conservation Administration
Heritage Cleaning Operation Control
Heritage Cleaning Operation
77
LEVEL
L5
L4
L3
L2
f)
Area : Marine & River Cleaning
Based on Occupational Structure of Marine & River Cleaning, there

are 2 areas; Marine Cleaning (Oil Spill) and River Cleaning. These two
occupational areas have a different set of core competencies.
Therefore, merging is not applicable. The tables below show the two
occupational area structures for Marine & River Cleaning:
Marine Cleaning (Oil Spill):

NO.
1.
2.
3.
4.
JOB AREA
Marine Cleaning Management
Marine Cleaning Administration
Marine Cleaning Operation Control
Marine Cleaning Operation
LEVEL
L5
L4
L3
L2
River Cleaning:
NO.
1.
2.
3.
4.
JOB AREA
River Cleaning Operation Management
River Cleaning Operation Administration
River Cleaning Operation Control
River Cleaning Operation
78
LEVEL
L5
L4
L3
L2
Table 7.0: Cleaning Industry Occupational Area Structure (OAS)
Sector
CLEANING INDUSTRY
SubSector
Public Cleansing
Transportation
Cleaning
Building Cleaning
LEVEL 8
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
LEVEL 5
Public Cleansing
Operation Management
LEVEL 4
Public Cleansing
Operation
Administration
Building Hygiene
Operation
Management
Building Hygiene
Operation
Administration
Oil & Gas Cleaning

Operation
Management
Oil & Gas Cleaning
Operation
Administration
LEVEL 3
Public Cleansing
Operation Control
Transportation
Hygiene Operation
Management
Transportation
Hygiene Operation
Administration
Transportation
Hygiene Operation
Control
Building Hygiene
Operation Control
Oil & Gas Cleaning

Operation Control
No Level
No Level
No Level
No Level
No Level
LEVEL 2
LEVEL 1
Public
Cleansing
Operation
Public
Cleansing
Machine
Operation
Transportation
Hygiene Operation
Oil & Gas Cleaning
Robotic Operated
Vehicle (ROV)
Operation Control
Robotic Operated
Vehicle (ROV)
Engineering
Robotic Operated
Vehicle (ROV)
Operation
Building Hygiene
Operation
79
Table 7.0: Cleaning Industry Occupational Area Structure (OAS) (continued)
Sector
CLEANING INDUSTRY
Sub- Sector
Heritage Cleaning
LEVEL 8
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
LEVEL 5
Heritage Conservation
Management
Marine Cleaning
Management
River Cleaning
Management
LEVEL 4
Heritage Conservation
Administration
Marine Cleaning
Administration
River Cleaning
Administration
LEVEL 3

Control
Marine Cleaning
Operation Control

Control
Marine Cleaning
Operation
LEVEL 2
LEVEL 1
No Level
80
3.7
In ensuring progressive move and high profitability for the industry, support
from other industries is essential. For cleaning industry, there are many
supporting industries involved including logistics, production & manufacturing,
ICT and etc. Below is a list of supporting industries and sub-sectors involved
including:-
Table 8.0: Supporting Industry for Cleaning Industry

Sector/ Industry
Logistic
Sub-Sector
i.
ii.
iii.
iv.
v.
Production &
Manufacturing
i.
ii.
iii.
iv.
Support Area
Facilities Service
Provider
Road Transport
Service Provider
Integrated Logistic
Service Provider
Terminal Operation
Service Provider
MTO Transport
Service Provider
The logistics industry covers four main

modes of transportation i.e. sea, land,
air and rail to enhance the country's
industrialisation and international
trade. The logistics industry comprises
largely of single specialised service
providers such as freight forwarders,
transport companies and warehousing
companies.
Plastic Based
Production
Electronic Product
Production
Textile & Apparel
Production
Chemical Based
Product Production
Production is simply the conversion of

inputs into outputs. It is an economic
process that uses resources to create a
commodity that is suitable for exchange.
This can include manufacturing, storing,
shipping and packaging. Production
industry helps cleaning industry by
providing manufactured goods including
tools, equipment and materials.
81
Table 8.0: Supporting Industry for Cleaning Industry (continued)

Sector/ Industry
Sub-Sector
Support Area
ICT is an umbrella term that includes all
technologies for the manipulation and
communication of information. The
system for new technology of cleaning
system will be based on IT and
electronic.
Electrical Industry
System Integration
Data Management
ICT System
Application System
Development
v. ICT Security
i. Electrical power
Machinery &
Equipment
i.
ii.
Power Generating
Operation Control
The machinery and equipment industry

assumes an important role in the
industrial development of the country,
in view of its extensive linkages to major
economic
sectors,
such
as
manufacturing,
construction,
transportation and etc. The industry
produces a wide variety of machinery
and equipment for various uses, such as
power generation, specific industry
processing, metalworking and general
industrial activities inclusive of cleaning
industry.
Business
Management
i.
ii.
iii.
E-Administrator
Secretary
Corporate
Management
Human Resources
Business management is associated with

running a company such as controlling,
leading, monitoring and planning a
business operation. This sector supports
all cleaning companies in managing the
business aspect.
Information &
Communication
Technology (ICT)
i.
ii.
iii.
iv.
iv.
82
The electrical sector can be defined as

job scopes dealing with electrically
powered machinery or vehicles. It is also
related to products production or those
operated by electricity.
Table 8.0: Supporting Industry for Cleaning Industry (continued)

Sector/ Industry
Professional
Services
Sub-Sector
i.
ii.
iii.
iv.
v.
vi.
Surveyor
Finance
Insurance
Property
Market Research
Management
Consultant
Legal & Secretariat
Advertising
Apart from the products and services

offered, the service industry is really
dependent on the people's quality and
skills in ensuring the success of the
industry. Business & Professional
Services sector provide backbone to all
industries including cleaning industry.
i.
ii.
iii.
Safety & Security

Guard Services
Cash In Transit
Security services provide prevention of

and protection for cleaning industry
against assault, damage, fire, fraud,
invasion of privacy, theft, unlawful
entry and other such occurrences
caused by deliberate action.
i.
Insurance Claims
The insurance company provides

coverage
for
worker
against
occupational hazards and health risks,
by apportioning the risk with others
based on the principle of mutuality or
cooperation.
vii.
viii.
Security Services
Insurance
Industry
Support Area
83
4.1 DISCUSSION
Public awareness on environmental conservation and public cleanliness in

Malaysia is still considerably low as opposed to other Asian countries such as
Singapore and Thailand. Participation of Malaysians as a volunteer in public
cleaning campaigns or activities organised by environmental-friendly NGOs
or the government is still lacking.
The mind set of Malaysians that cleaning work is for local governments or
cleaning contractors must be replaced with total participation of each
Malaysian in conserving the environment. A sustainable programme must be
carefully planned by all parties. The responsibility of keeping this country
clean relies on every Malaysians.
A case study presented by Kota Kinabalu City Hall (KKCH) explains the
situation of enforcement scenario in Malaysia and actions that had been
taken for improvement. The Kota Kinabalu Municipal Council (Anti-Litter) by
laws, though enacted in 1976, had either rarely or never been enforced at all.
People littered the streets, walkways and five-foot ways, but they had never
been booked by the city halls enforcement personnel.
In order to change this situation, KKCH formed the anti-litter squad in 2004,
comprising of 14 enforcement officers. Armed with their compound books,
they patrol the streets, walkways and five-foot ways everyday, compounding
litterbugs on the spot.
84
Knowing that not all the litterbugs are rich people, the Kota Kinabalu
Municipal Council (Anti-Litter) by laws, 1976 allows for a maximum
compound of RM100.00, as low as RM5.00 to RM10.00 is accepted.
The intention is not to generate substantial revenue from this operation, but
it is intended more for raising peoples awareness about the need to throw
rubbish in the proper place and in the proper manner (Chua, 2006).
4.2 CONCLUSION
The Cleaning Industry Occupational Analysis was conducted together with

expert panel members from various cleaning sub-sectors and organisations, a
total of 115 job titles and 7 sub-sectors have been identified.
Therefore, the objective of developing Occupational Analysis for the cleaning

industry is met. This analysis has taken into consideration of current cleaning
industry needs and requirements. There are several problems faced by
operator in the cleaning industry.
The main problems identified are the shortage of local workers, unskilled
workers and staff with disciplinary issues. Most operators have no option but
to employ foreign workers, who are not proficient in Bahasa Melayu and lack
of commitment which leads to discipline issues.
85
The red tapes and stringent rules over work permit for foreign workers
added another issue for cleaning service operators.
The main weakness of the cleaning services industry is the shortage of skilled
workers and the problems related to manpower. In addition, intense
competition among cleaning service providers and the attitude of Malaysians
who look down on the cleaning profession have also been identified as
weaknesses of this industry.
Contractors have to increase internal efficiency through synergies and

integration and thus reducing internal costs. Moreover, customer-oriented
systems must be put in place in order to proactively respond to clients
needs.
Furthermore, quality and reliability schemes need to be established in order

to demonstrate how provided services can contribute to a better
performance of clients core business.
86
4.3 RECOMMENDATIONS
In ensuring the industry remains competitive, the cleaning industry required

the government support through various initiatives and campaigns. This
includes providing skills training in cleaning and providing financial facilities
to operators. In addition, monitoring and supervision of the operators need
to be done by the government at an on-going basis.
Based on the findings, it is recommended that the skills training for the
sector to be conducted immediately. Endowed with strong government
support and a substantial human resource, this industry could expand by
close cooperation between government, NGOs and the public.
87
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90
ANNEX 1:
MALAYSIAN OCCUPATIONAL SKILLS

QUALIFICATION (MOSQF) LEVEL
DESCRIPTOR
MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF)

LEVEL DESCRIPTOR
Level
1
Level Description
Achievement at this level reflects the ability to use relevant knowledge, skills and
procedures to complete routine and predictable tasks that include responsibility for
completing tasks and procedures subject to direction or guidance.
Achievement at this level reflects the ability to select and use relevant knowledge, ideas,
skills and procedures to complete well-defined tasks and address straightforward
problem. It includes taking responsibility for completing tasks and procedures and
exercising autonomy and judgment subject to overall direction or guidance.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to complete task and address problems that are well defined with a
measure of complexity. It includes taking responsibility for initiating and completing tasks
and procedures as well as exercising autonomy and judgments within limited parameter.
It also reflects awareness of different perspectives or approaches within an area of study
or work.
methods and skills to address problems that are well defined but complex and nonroutine. It includes taking responsibility for overall courses of action as well as exercising
autonomy and judgment within fairly broad parameters. It also reflects under-standing
of different perspective or approaches within an area of study or work.
methods and skills to address broadly-defined, complex problems. It includes taking
responsibility for planning and developing courses of action as well as exercising
autonomy and judgment within broad parameters. It also reflects understanding of
different perspectives, approaches or schools of thought and the reasoning behind
them.
92
MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF)

LEVEL DESCRIPTOR (continued)
Level
Level Description
Achievement at this level reflects the ability to refine and use relevant understanding,
methods and skills to address complex problems that have limited definition. It includes
taking responsibility for planning and developing courses of action that are able to
underpin substantial change or development, as well as exercising broad autonomy and
judgment. It also reflects an understanding of different perspectives, approaches of
schools of thought and the theories that underpin them.
Achievement at this level reflects the ability to reformulate and use relevant
understanding, methodologies and approaches to address problematic situations that
involve many interacting factors. It includes taking responsibility for planning and
developing courses of action that initiate or underpin substantial change or development,
as well as exercising broad autonomy and judgment. It also reflects an understanding of
theoretical and relevant methodological perspectives and how they affect their area of
study or work.
Achievement at this level reflects the ability to develop original understanding and
extend an area of knowledge or professional practice. It reflects the ability to address
problematic situations that involve many complexes, interacting factors through initiating,
designing and undertaking research, development or strategic activities. It involves the
exercise of broad autonomy, judgement and leadership in sharing responsibility for the
development of a field of work or knowledge, or for creating substantial professional or
organisational change. It also reflects a critical understanding of relevant theoretical and
methodological perspectives and how they affect the field of knowledge or work.
93
ANNEX 2: LIST OF PANELS AND FACILITATORS OF

THE CLEANING INDUSTRY
DEVELOPMENT
LIST OF PANEL EXPERTS OF THE CLEANING INDUSTRY

OCCUPATIONAL ANALYSIS DEVELOPMENT
NO
NAME
POSITION
EXPERTISE
ORGANISATION
INDUSTRIAL &
COMMERCIAL
CLEANING SDN
BHD
PUAN ZALEHA BINTI

AMZAH
GENERAL
MANAGER
INDUSTRIAL &
COMMERCIAL
CLEANING
PUAN AZIZAH BINTI

MAN
MANAGING
DIRECTOR
COMMERCIAL
CLEANING
KHIDMAT
BERSIH
SDN BHD
PUAN OO LAI EAN
SENIOR
MANAGER
SHOPPING
COMPLEX, HOTEL
& RESIDENTIAL
CLEANING
KLEENER
SERVICES SDN
BHD
ENCIK FAIZAL BIN

RAHIM
DIRECTOR
HOSPITAL &
HERITAGE SITES
CLEANING
HARTA
MAINTENANCE
ENCIK NIK ADNAN BIN

NIK YUSOFF
MANAGING
DIRECTOR
PUBLIC CLEANSING
MAXIVERSAL
SDN BHD
ENCIK MOHAMED
TAHAR BIN HUSSIN
OPERATION
MANAGER
COMMERCIAL
CLEANING
EXCLUSIVE
PILLAR (M) SDN
BHD
DIRECTOR
COMMERCIAL &
TRANSPORTATION
CLEANING
JUWARA
RESOURCES &
TRADING SDN
BHD
ENCIK MOHAMAD
HEDZIR BIN SHAFII
95
LIST OF PANEL EXPERTS OF THE CLEANING INDUSTRY

OCCUPATIONAL ANALYSIS DEVELOPMENT (continued)
NO
NAME
ENCIK NIK HUSIN BIN

DATO NIK YUSOFF
ENCIK ZAINAL ABIDIN BIN

MOHD NOOR
POSITION
EXPERTISE
ORGANISATION
DIRECTOR
CLEANING
SCIENCE &
TECHNOLOGY
CONSULTANCY
CENTRE FOR
CLEANING SC. &
TECH.
MANAGING
DIRECTOR
OIL & GAS

CLEANING
BERMUDA
SUBSEA (M)
SDN BHD
96
LIST OF FACILITATORS OF THE CLEANING INDUSTRY SECTOR

OCCUPATIONAL ANALYSIS DEVELOPMENT
Y.M ENGKU MOHD AZMI BIN DATO ENGKU HATIM

FACILITATOR
TOTAL ORACLE SDN BHD
ENCIK HARRIS ISKANDAR BIN NORDIN

CO-FACILITATOR
ENCIK ABU MUSA BIN MOHAMAD ISA

CIK SUHAILA HANI BINTI ZAIDIN
PROOFREADER
97
ANNEX 3:
OCCUPATIONAL DESCRIPTION FOR

CLEANING INDUSTRY
SUB-SECTOR: PUBLIC CLEANSING
PUBLIC ROADS CLEANING

(PUBLIC CLEANSING)
LEVEL 1
PUBLIC ROADS CLEANING OPERATOR*
A Public Roads Cleaning Operator is designated to perform cleaning activities such as

collecting all type of solid waste, placing solid waste in plastic bag, removing all
unwanted plants and accumulation waste, disposing waste at authorised disposal site,
complying with health, security & environment standard operating procedures and
reporting public roads cleansing activities to superior.
A Public Roads Cleaning Operator will be able to:

1. determine working schedule, resources and location;
2. arrange tools and equipment such as consumable items, scope, wheel barrow,
broom, safety equipment/PPE;
3. collect all type of solid waste;
4. place solid waste in plastic bag;
5. remove all unwanted plants;
6. remove all accumulation waste;
7. empty litter bin;
8. place all accumulation in plastic bag;
100
9. remove plastic bag to any authorised disposal site;

10. accomplish public roads cleansing activities according to SOP/Manual Operation;
and
11. report public roads cleansing activities to superior.
Notes:
*Critical Job Title
101

(PUBLIC CLEANSING)
LEVEL 2
PUBLIC ROADS CLEANING SENIOR OPERATOR*
A Public Roads Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to public roads cleaning,
observe and comply with health, security & environment standard operating
procedures, place the collected debris at the right place for easy collection, train new
operators, recommend for improvement on all aspects of work and assist supervisor
when necessary.
A Public Roads Cleaning Senior Operator will be able to:

1. identify and prepare the tools and equipment required;
2. wear necessary PPE;
3. place cleaning work signage properly according to SOP;
4. observe and comply with safety procedures;
5. determine and use the right tools for the right job;
6. place the collected debris at the right place for easy collection;
7. observe safety of road users at all time;
8. complete the job as scheduled;
102
9. assist the operators if necessary;

10. train new operators in all aspects;
11. recommend for improvement on all aspects of work;
12. move against the traffic while doing the job; and
13. assist supervisor when necessary.
Notes:
*Critical Job Title
103

(PUBLIC CLEANSING)
LEVEL 3
PUBLIC ROADS CLEANING OPERATION SUPERVISOR*
A Public Roads Cleaning Operation Supervisor is designated to prepare cleaning daily

work schedule, conduct daily briefing to operators, allocate cleaning equipment &
materials to operators, train cleaning procedures for operators, provide consultation
and counselling to operators, monitor and evaluate performance of operators, comply
with health, security & environment standard operating procedures and report cleaning
work status to executive.
A Public Roads Cleaning Operation Supervisor will be able to:

1. plan in detail the work schedule for the team;
2. ensure the operators are at the site on time;
3. check safety gears worn by the cleaning operators;
4. set a target to complete the work for the day;
5. ensure the work start without delay;
6. supervise to ensure the speed of work is maintained;
7. ensure the standard quality of work is achieved;
104
8. ensure that the safety equipment are placed correctly;

9. ensure that the debris bags are collected timely and placed in designated area;
10. always assist the operators and guide them when necessary;
11. train the operators especially on personal & public safety;
12. stand by on site during cleaning operation; and
13. update cleaning work progress to Executive.
Notes:
*Critical Job Title
105
PUBLIC CLEANSING
LEVEL 4
PUBLIC CLEANSING OPERATION EXECUTIVE*
A Public Cleansing Operation Executive is designated to perform workforce and
equipment planning, coordinate the teams and logistic requirement, plan for staff
development training, monitor cleaning work progress and staff discipline, participate in
meeting with client and report work progress to manager.
A Public Cleansing Operation Executive will be able to:

1. identify requirement to undertake the task;
2. plan the workforce and equipment to comply with the requirement;
3. coordinate the teams and logistic requirement;
4. monitor the progress of works at all time;
5. analyse the productivity and progress to increase the speed of work;
6. monitor the expenses and cost at all time;
7. ensure the supervisor are on site at all time;
8. conduct training when necessary;
9. report on site work progress regularly to the manager;
106
10. attend to meetings with client; and

11. communicate well with various entity involved in undertaking the task.
Notes:
*Critical Job Title
107
PUBLIC CLEANSING
LEVEL 5
PUBLIC CLEANSING OPERATION MANAGER*
A Public Cleansing Operation Manager is designated to perform manpower planning,

manage cleaning consumables, equipment, materials and chemicals, prepare, monitor
and control the budget, evaluate & monitor training programmes and solicit for a new
job.
A Public Cleansing Operation Manager will be able to:

1. overall planning to undertake the task;
2. identify requirements for workforce, equipment and logistics;
3. prepare and monitor the budget;
4. coordinate between supporting department and various team;
5. analyse the overall progress and productivity;
6. monitor the expenses at all time;
7. control the use of petty cash and reimbursement;
8. evaluate training requirement and coordinate a training programme when
necessary;
9. compile report to management regularly;
108
10. attend to meetings with supporting departments and client when necessary;
11. communicate well with various entity involved in the task; and
12. market the product and solicit for a new job.
Notes:
*Critical Job Title
109
PUBLIC PLACES CLEANING

(PUBLIC CLEANSING)
LEVEL 1
PUBLIC PLACES CLEANING OPERATOR*
A Public Places Cleaning Operator is designated to perform cleaning activities such as

litter picking, sweeping of leaves, foreign objects and loose debris, cleaning of
waste/dustbins,
signage and decorative items,
water features, recreational or
playground equipment, complying with health, security & environment standard

operating procedures and completing cleaning checklist.
A Public Places Cleaning Operator will be able to:

1. perform litter picking;
2. perform sweeping of leaves, foreign objects and loose debris;
3. perform collection of plastic bags containing waste;
4. remove plastic liners in waste bins and replace with new liners;
5. perform cleaning of waste/dustbins;
6. perform cleaning of central waste collection centre;
7. perform cleaning of signage and decorative items;
8. perform cleaning of water features;
110
9. perform cleaning of recreational or playground equipment; and

10. complete cleaning checklist.
Notes:
*Critical Job Title
111

(PUBLIC CLEANSING)
LEVEL 2
PUBLIC PLACES CLEANING SENIOR OPERATOR*
A Public Places Cleaning Senior Operator is designated to prepare the tools, equipment
& chemical required, perform cleaning activities related to public places cleaning,
observe and comply with safety procedures and companys cleaning standard, train new
operators, recommend for improvement on all aspect of cleaning work and assist
supervisor when necessary.
A Public Places Cleaning Senior Operator will be able to:

2. perform sweeping of leaves, foreign objects and loose debris;
3. perform collection of plastic bags containing waste;
5. perform cleaning of waste/dustbins;
7. perform cleaning of signage and decorative items;
8. perform cleaning of water features;
9. perform cleaning of recreational or playground equipment;
112
10. guide new cleansing operators in performing their cleaning duties;

11. assist in the compliances of cleaning standard set;
12. assist in recording cleaning checklist; and
13. coordinate cleaning activities.
Notes:
*Critical Job Title
113

(PUBLIC CLEANSING)
LEVEL 3
PUBLIC PLACES CLEANING OPERATION SUPERVISOR*
A Public Places Cleaning Operation Supervisor is designated to prepare cleaning daily

and counselling to operators, monitor and evaluate performance of operators and
report cleaning work status to executive.
A Public Places Cleaning Operation Supervisor will be able to:

1. carry out public area cleaning inspection;
2. prepare job schedule;
3. administer client complaint;
4. conduct section briefing;
5. conduct on the job training;
6. coordinate work assignment;
7. monitor work progress;
8. prepare material requisition;
9. conduct staff counselling;
114
10. administer staff appraisal;

11. prepare work report; and
12. carry out stock and inventory control.
Notes:
*Critical Job Title
115
PUBLIC TOILETS CLEANING

(PUBLIC CLEANSING)
LEVEL 1
PUBLIC TOILETS CLEANING OPERATOR*
A Public Toilets Cleaning Operator is designated to perform cleaning activities related to

toilet cleaning, ensure usage of personal protective equipment, comply with safety and
health procedure, dispose waste at authorised disposal site, complete cleaning work
checklist and report public cleansing activities to superior.
A Public Toilets Cleaning Operator will be able to:

1. carry out toilet filtering cleaning;
2. carry out toilet accessories cleaning;
3. carry out toilet bowl/annals cleaning;
4. carry out toilet floor cleaning;
5. carry out toiletries replacement;
6. carry out waste receptacles cleaning;
7. carry out toilet defect checking;
116
8. carry out minor clogging clearance; and

9. perform recording of cleansing checklist.
Notes:
*Critical Job Title
117

(PUBLIC CLEANSING)
LEVEL 2
PUBLIC TOILETS CLEANING SENIOR OPERATOR*
A Public Toilets Cleaning Senior Operator is designated to prepare the tools and
equipment required, observe and comply with safety procedures and companys
cleaning standard, train new operators, recommend for improvement on all aspect of
cleaning work and assist supervisor when necessary.
A Public Toilets Cleaning Senior Operator will be able to:

1. carry out toilet filtering cleaning;
2. carry out toilet accessories cleaning;
3. carry out toilet bowl/annals cleaning;
4. carry out toiletries replacement;
5. carry out waste receptacles cleaning;
6. carry out toilet ceiling cleaning;
7. carry out toilet floor cleaning;
8. carry out toilet defect checking;
9. carry out minor clogging clearance;
10. guide new cleaning operators;
118
11. assist in the compliance of cleaning standard set;

Notes:
*Critical Job Title
119

(PUBLIC CLEANSING)
LEVEL 3
PUBLIC TOILETS CLEANING OPERATION SUPERVISOR*
A Public Toilets Cleaning Operation Supervisor is designated to prepare cleaning daily

materials to operators, train cleaning procedures for operators , provide consultation
A Public Toilets Cleaning Operation Supervisor will be able to:

1. carry out toilet filtering, accessories, toilet bowl/annals, & floor cleaning inspections;
2. carry out toiletries replacement inspections;
3. carry out waste receptacles cleaning inspections;
5. administer client complaint;
120

Notes:
*Critical Job Title
121
DRAINS/CHANNELS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
DRAINS/CHANNELS CLEANING OPERATOR*
A Drains/Channels Cleaning Operator is designated to perform cleaning activities related

to drains/channels cleaning, ensure usage of personal protective equipment, comply
with safety and health procedure, dispose waste at authorised disposal site, complete
cleaning work checklist and report public cleansing activities to superior.
A Drains/Channels Cleaning Operator will be able to:

1. prepare tools and equipment on site to do the job;
2. wear necessary safety shoes and reflective vest, gloves and safety hat;
3. place safety cones and signage an alert to road users;
4. start work and while working always face the traffic;
5. put the debris and silt into bags for easy disposal;
6. move the safety cones towards the direction of traffic flow after completing each
site;
122
7. ensure the drains are free of debris/silt; and

8. clean the equipment after usage when job is completed.
Notes:
*Critical Job Title
123
(PUBLIC CLEANSING)
LEVEL 2
DRAINS/CHANNELS CLEANING SENIOR OPERATOR*
A Drains/Channels Cleaning Senior Operator is designated to prepare the tools and

equipment required, perform cleaning activities related to motor vehicles cleaning,
operators, recommend for improvement on all aspects of cleaning work and assist
A Drains/Channels Cleaning Senior Operator will be able to:

1. prepare tools and equipment on site to do the job;
2. wear necessary safety shoes and reflective vest, gloves and safety hat;
3. place safety cones and signage an alert to road users;
4. start work and while working always face the traffic;
5. put the debris and silt into bags for easy disposal;
6. move the safety cones towards the direction of traffic flow after completing each
site;
7. ensure the drains are free of debris/silt before moving to the next site;
124
8. clean the equipment after usage when job is completed; and

9. assist the operator when necessary to ensure that the safety observed and the job
done well.
Notes:
*Critical Job Title
125
(PUBLIC CLEANSING)
LEVEL 3
DRAINS/CHANNELS CLEANING OPERATION SUPERVISOR*
A Drains/Channels Cleaning Operation Supervisor is designated to prepare cleaning daily

A Drains/Channels Cleaning Operation Supervisor will be able to:

1. ensure the operators are on site punctually;
2. check that operators are wearing safety gears shoes, safety vest, safety hat and
protective gloves;
3. instruct them to start work once the above are observed;
4. supervise to ensure safety during work are observed;
5. supervise to ensure the speed of work is satisfactory;
6. supervise to ensure the quality of work is satisfactory;
7. always ensure the use the personal protective equipment on oneself at all times;
8. ensure that the debris bag are properly put on the site not to endanger traffics;
126
9. always assist the operators, guide them when necessary;

10. check that all equipment are taken back and not left on site;
11. standby on site; and
12. update the progress to the executive.
Notes:
*Critical Job Title
127
HAWKER CENTRES CLEANING

(PUBLIC CLEANSING)
LEVEL 1
HAWKER CENTRES CLEANING OPERATOR*
A Hawker Centres Cleaning Operator is designated to perform cleaning activities related

to hawker centres cleaning, ensure usage of personal protective equipment, comply
with safety and health procedure, dispose waste at authorised disposal site, complete
A Hawker Centres Cleaning Operator will be able to:

1. prepare cleaning equipment;
2. prepare cleaning materials;
3. prepare cleaning chemicals;
4. identify cleaning areas;
5. identify cleaning scope;
6. clear food debris on tables;
7. damp wipe clean tables and chair;
8. wash clean plates, cups and saucer in dishwasher;
9. clear waste receptacles;
10. place wet floor signage;
128
11. sweep clean floor;

12. mop clean floor; and
13. adhere to food safety and health procedures.
Notes:
*Critical Job Title
129

(PUBLIC CLEANSING)
LEVEL 2
HAWKER CENTRES CLEANING SENIOR OPERATOR*
A Hawker Centres Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to hawker centres cleaning,
A Hawker Centres Cleaning Senior Operator will be able to:

1. prepare cleaning equipment, materials and chemicals;
5. wipe clean tables and chairs;
6. wash clean plates, cups and saucer using the dishwasher;
8. dust mop clean floor;
9. machine scrub clean with auto scrubber;
130
10. spot mop to dry;

11. adhere to food safety and health procedures; and
12. record work done in the checklist.
Notes:
*Critical Job Title
131

(PUBLIC CLEANSING)
LEVEL 3
HAWKER CENTRES CLEANING OPERATION SUPERVISOR*
A Hawker Centres Cleaning Operation Supervisor is designated to prepare cleaning daily

A Hawker Centres Cleaning Operation Supervisor will be able to:

1. prepare cleaning daily work schedule;
2. conduct daily briefing to operators;
3. dilute cleaning chemicals;
4. allocate cleaning equipment, materials and chemicals to operators;
5. locate cleaning areas for operators;
6. guide operators in cleaning procedures;
7. teach operators in cleaning procedures;
8. coach operators in cleaning procedures;
9. provide consultation and counselling;
132
10. monitor and evaluate performance of manpower;

11. prepare report and instruction;
12. adhere to cleaning safety and health procedures; and
13. write daily report on cleaning job done for submission to client.
Notes:
*Critical Job Title
133
FOOD COURTS CLEANING

(PUBLIC CLEANSING)
LEVEL 1
FOOD COURTS CLEANING OPERATOR*
A Food Courts Cleaning Operator is designated to perform cleaning activities related to

hawker centres cleaning, ensure usage of personal protective equipment, comply with
safety and health procedure, dispose waste at authorised disposal site, complete
A Food Courts Cleaning Operator will be able to:

134

Notes:
*Critical Job Title
135

(PUBLIC CLEANSING)
LEVEL 2
FOOD COURTS CLEANING SENIOR OPERATOR*
A Food Courts Cleaning Senior Operator is designated to prepare the tools and
equipment required, perform cleaning activities related to hawker centres cleaning,
A Food Courts Cleaning Senior Operator will be able to:

6. wash clean plates, cups and saucer using the dishwasher;
136
10. spot mop to dry;

Notes:
*Critical Job Title
137

(PUBLIC CLEANSING)
LEVEL 3
FOOD COURTS CLEANING OPERATION SUPERVISOR*
A Food Courts Cleaning Operation Supervisor is designated to prepare cleaning daily

A Food Courts Cleaning Operation Supervisor will be able to:

138

Notes:
*Critical Job Title
139
MARKETS CLEANING
(PUBLIC CLEANSING)
LEVEL 1
MARKETS CLEANING OPERATOR*
A Markets Cleaning Operator is designated to perform cleaning activities related to

markets cleaning, ensure usage of personal protective equipment, comply with safety
and health procedure, dispose waste at authorised disposal site, complete cleaning
work checklist and report public cleansing activities to superior.
A Markets Cleaning Operator will be able to:

6. clear rubbish;
8. sweep to clear litters;
140
9. use high pressure jet to clean floor; and

10. adhere to safety and health procedures.
Notes:
*Critical Job Title
141
MARKETS CLEANING
(PUBLIC CLEANSING)
LEVEL 2
MARKETS CLEANING SENIOR OPERATOR*
A Markets Cleaning Senior Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to motor vehicles cleaning, observe and
comply with safety procedures and companys cleaning standard, train new operators,
recommend for improvement on all aspect of cleaning work and assist supervisor when
necessary.
A Markets Cleaning Senior Operator will be able to:

6. clear rubbish;
8. sweep to clear litters;
142
9. use high pressure jet to clean floor;

10. adhere to safety and health procedures; and
Notes:
*Critical Job Title
143
MARKETS CLEANING
(PUBLIC CLEANSING)
LEVEL 3
MARKETS CLEANING OPERATION SUPERVISOR*
A Markets Cleaning Operation Supervisor is designated to prepare cleaning daily work

schedule, conduct daily briefing to operators, allocate cleaning equipment & materials
to operators, train cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and report
cleaning work status to executive.
A Markets Cleaning Operation Supervisor will be able to:

144

Notes:
*Critical Job Title
145
ILLEGAL DUMPED WASTE CLEANING

(PUBLIC CLEANSING)
LEVEL 1
ILLEGAL DUMPED WASTE CLEANING OPERATOR*
An Illegal Dumped Waste Cleaning Operator is designated to perform cleaning activities

related to illegal dumped waste cleaning, ensure usage of personal protective
equipment, comply with safety and health procedure, dispose waste at authorised
disposal site and report public cleansing activities to superior.
An Illegal Dumped Waste Cleaning Operator will be able to:

1. determine working instruction, resources and location;
2. arrange public places cleansing tools and equipment such as consumable item,
scope, wheel barrow, broom and safety equipment/Personal Protective Equipment
(PPE);
3. collect all types of solid waste;
4. place solid waste in plastic bag and remove into vehicle;
5. clean all working areas;
6. remove all accumulation waste;
7. place all accumulation in plastic bag;
146

9. accomplish illegal dumping waste cleansing activities according to Standard
Operating Procedures (SOPs)/Manual Operation; and
10. report public places cleansing activities to superior.
Notes:
*Critical Job Title
147

(PUBLIC CLEANSING)
LEVEL 2
ILLEGAL DUMPED WASTE CLEANING SENIOR OPERATOR*
An Illegal Dumped Waste Cleaning Senior Operator is designated to prepare the tools
and equipment required, perform cleaning activities related to illegal dumped waste
cleaning, observe and comply with safety procedures and companys cleaning standard,
train new operators, recommend for improvement on all aspects of cleaning work and
assist supervisor when necessary.
An Illegal Dumped Waste Cleaning Senior Operator will be able to:

1. identify and prepare the tools and equipment required;
2. wear necessary Personal Protective Equipment (PPE);
3. place cleaning work signage properly according to Standard Operating Procedures
(SOPs);
5. determine and use the right tools for the right job;
7. observe safety to road users at all times;
148

10. train new operators in all aspects;
11. recommend for improvement on all aspects of work;
12. move against the traffic while doing the job; and
Notes:
*Critical Job Title
149

(PUBLIC CLEANSING)
LEVEL 3
ILLEGAL DUMPED WASTE CLEANING OPERATION SUPERVISOR*
An Illegal Dumped Waste Cleaning Operation Supervisor is designated to prepare

cleaning daily work schedule, conduct daily briefing to operators, allocate cleaning
equipment & materials to operators, train cleaning procedures for operators, provide
consultation and counselling to operators, monitor and evaluate performance of
operators and report cleaning work status to executive.
An Illegal Dumped Waste Cleaning Operation Supervisor will be able to:

1. plan in detail the work schedule for the team;
3. check safety gears worn by the cleaning operators ;
4. set a target to complete the work for the day;
9. ensure that the debris bags are collected timely and placed at designated area;
150
10. always assist the operators and guide them when necessary;
12. supervise on site during cleaning operation; and
13. update cleaning work progress to executive.
Notes:
*Critical Job Title
151
BEACH CLEANING
(PUBLIC CLEANSING)
LEVEL 1
BEACH CLEANING OPERATOR*
A Beach Cleaning Operator is designated to perform cleaning activities related to beach

cleaning, ensure usage of personal protective equipment, comply with safety and health
procedure, dispose waste at authorised disposal site, complete cleaning work checklist
and report public cleansing activities to superior.
A Beach Cleaning Operator will be able to:

2. sweep leaves, foreign objects and loose debris;
3. collect plastic bags containing waste;
5. clean waste/dustbins;
6. clean signage and decorative items;
7. clean central waste collection centre; and
8. record cleaning checklist.
Notes:
*Critical Job Title
152
BEACH CLEANING
(PUBLIC CLEANSING)
LEVEL 2
BEACH CLEANING SENIOR OPERATOR*
A Beach Cleaning Senior Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to beach cleaning, observe and comply with
safety procedures and companys cleaning standard, train new operators, recommend
for improvement on all aspect of cleaning work and assist supervisor when necessary.
A Beach Cleaning Senior Operator will be able to:

2. sweep leaves, foreign objects and loose debris;
3. collect plastic bags containing waste;
5. clean waste/dustbins;
6. clean signage and decorative items;
8. guide new cleansing operators;
9. assist in the compliances of cleaning standard set;
153

Notes:
*Critical Job Title
154
BEACH CLEANING
(PUBLIC CLEANSING)
LEVEL 3
BEACH CLEANING OPERATION SUPERVISOR*
A Beach Cleaning Operation Supervisor is designated to prepare cleaning daily work

A Beach Cleaning Operation Supervisor will be able to:

1. carry out beach cleaning inspections;
4. conduct job training;
155

Notes:
*Critical Job Title
156
KERBSIDE/PUBLIC AREAS GRASS CUTTING

(PUBLIC CLEANSING)
LEVEL 1
KERBSIDE/PUBLIC AREAS GRASS CUTTING OPERATOR*
A Kerbside/Public Areas Grass Cutting Operator is designated to perform cleaning

activities related to grass cutting, ensure usage of personal protective equipment,
comply with safety and health procedure, dispose waste at authorised disposal site,
complete cleaning work checklist and report public cleansing activities to superior.
A Kerbside/Public Areas Grass Cutting Operator will be able to:

1. prepare tools and necessary equipment on site;
2. ensure that the grass cutting equipment are operational;
3. ensure that there is enough petrol for the days use;
4. wear necessary protective equipment;
5. place cones and signage before starting works when necessary;
6. keep alert with the users around working area so as not to accidently injure them;
7. cut the grass at the night productivity to meet the target;
8. gather the cut grass and put in bags for easy disposal;
9. ensure the grass is cut evenly and according to threshold level;
157
10. clean the equipment and ensure no equipment are left at site, after work; and
11. repair the equipment for minor breakdown.
Notes:
*Critical Job Title
158

(PUBLIC CLEANSING)
LEVEL 2
KERBSIDE/PUBLIC AREAS GRASS CUTTING SENIOR OPERATOR*
A Kerbside/Public Areas Grass Cutting Senior Operator is designated to prepare the

tools and equipment required, perform cleaning activities related to grass cutting,
A Kerbside/Public Areas Grass Cutting Senior Operator will be able to:

1. prepare tools and necessary equipment in site;
2. ensure the grass cutting equipment are operational;
3. ensure that there is enough petrol for the day use;
4. wear necessary protective equipment;
5. place proper safety signage and cones accordingly;
6. be alert and take precaution of users around the area of work to avoid injury to
users;
7. gauge the sped of cut (productivity) to meet the target;
8. collect the cut grass and put in bags for easy disposal;
159
9. ensure the grass is cut evenly and according to threshold;

10. clean the equipment after use and ensure they are left on site;
11. assist and guide the operator on the night speed and method; and
12. help the supervisor to train new operators.
Notes:
*Critical Job Title
160

(PUBLIC CLEANSING)
LEVEL 3
KERBSIDE/PUBLIC AREAS GRASS CUTTING OPERATION SUPERVISOR*
A Kerbside/Public Areas Grass Cutting Operation Supervisor is designated to prepare

cleaning daily work schedule, conduct daily briefing to operators, allocate cleaning
equipment & materials to operators, train cleaning procedures for operators, provide
consultation and counselling to operators, monitor and evaluate performance of
operators and report cleaning work status to executive.
A Kerbside/Public Areas Grass Cutting Operation Supervisor will be able to:

1. ensure the operators are punctual;
2. check the operators have adequate and operation tools;
3. check the operators always use proper personal protective equipment such as
gloves, safety rest, safety boots;
4. supervise proper placement of safety signage and courses;
5. supervise to ensure the speed of work is observed to complete the job according to
schedule;
6. ensure the quality of work is satisfactory;
161
7. ensure that all cut grass are disposed; and

8. train and assist the operators.
Notes:
*Critical Job Title
162
CARCASSES REMOVAL
(PUBLIC CLEANSING)
LEVEL 1
CARCASSES REMOVAL OPERATOR*
A Carcasses Removal Operator is designated to perform cleaning activities such as

carcasses cleaning preparation, remove and transfer carcasses, treat contaminated area
with approved chemicals, dispose carcasses at authorised disposal site, comply with
health, security & environment standard operating procedures and report carcasses
removal activities to superior.
A Carcasses Removal Operator will be able to:

1. identify the type and condition of the carcasses;
2. prepare the carcasses for removal;
3. apply treatment of the area occupied by carcasses;
4. remove and transfer carcasses into desist rated plastic/containers;
5. transport/assist in the transportation of the carcasses to the designated disposal
area;
6. perform cleaning of area occupied by the carcasses;
163
7. perform cleaning of the carcasses container/ transport; and

8. perform recording of cleaning checklist.
Notes:
*Critical Job Title
164
CARCASSES REMOVAL
(PUBLIC CLEANSING)
LEVEL 2
CARCASSES REMOVAL SENIOR OPERATOR*
A Carcasses Removal Senior Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to carcasses removal, observe and comply
with safety procedures and companys cleaning standard, train new operators,
recommend for improvement on all aspects of cleaning work and assist supervisor when
necessary.
A Carcasses Removal Senior Operator will be able to:

1. identify the type and condition of the carcasses;
2. prepare the carcasses for removal;
3. apply treatment of the area occupied by carcasses;
4. remove and transfer carcasses into designated plastic/container;
5. transport/assist in the transportation of the carcasses to the designated disposal
area;
6. perform cleaning of area occupied by the carcasses;
7. perform cleaning of the carcasses container/transport;
8. guide new cleaning operator;
165
9. assist in coordinating cleaning activities;

10. assist in the compliances of cleaning standard set; and
11. assist in the recording of cleaning checklist.
Notes:
*Critical Job Title
166
CARCASSES REMOVAL
(PUBLIC CLEANSING)
LEVEL 3
CARCASSES REMOVAL OPERATION SUPERVISOR*
A Carcasses Removal Operation Supervisor is designated to prepare cleaning daily work

A Carcasses Removal Operation Supervisor will be able to:

1. carry out carcasses removal inspections;
167

11. carry out store and inventory control.
Notes:
*Critical Job Title
168
PUBLIC CLEANSING MACHINE OPERATION

(PUBLIC CLEANSING)
LEVEL 2
PUBLIC CLEANSING MACHINE OPERATOR*
A Public Cleansing Machine Operator is designated to prepare the tools and equipment
required, perform cleaning activities related to road cleaning, public places cleaning,
illegal dump waste cleaning, carcasses removal, public toilet cleaning, beach cleaning,
drain cleaning, hawker centres cleaning, grass cutting and comply with safety
procedures and companys cleaning standard.
A Public Cleansing Machine Operator will be able to:

1. perform public road cleansing machinery pre operation inspection;
2. perform public road sweeping;
3. prepare public places cleansing machine tools and equipment;
4. perform public places cleansing operation;
5. perform illegal dumped waste cleansing machine preparation activities;
6. perform illegal dumped cleansing operation;
7. perform carcasses removal machine preparation activities;
8. perform carcasses removal operation;
9. carry out disinfection activities at affected spot;
169
10. ensure carcasses removal activities accomplished;

11. prepare beach cleansing machine tools and equipment;
12. perform beach cleansing operation;
13. ensure beach cleansing activities accomplished;
14. perform drains cleansing operation;
15. perform public toilets cleansing machine preparation activities;
16. perform public toilets cleansing operation;
17. perform hawker centres and markets cleansing operation;
18. perform grass cutting according to SOP;
19. perform public cleansing machine minor maintenance;
20. ensure public cleansing machine minor maintenance completed; and
21. report public cleansing machine minor maintenance to superior.
Notes:
*Critical Job Title
170
PUBLIC CLEANSING MACHINE OPERATION

(PUBLIC CLEANSING)
LEVEL 3
PUBLIC CLEANSING MACHINE OPERATION SUPERVISOR*
A Public Cleansing Machine Operation Supervisor is designated to prepare the tools and
equipment required, perform cleaning activities related to road cleaning, public places
cleaning, illegal dumped waste cleaning, carcasses removal, public toilet cleaning, beach
cleaning, drain cleaning, hawker centres cleaning, grass cutting and comply with safety
procedures and companys cleaning standard.
A Public Cleansing Machine Operation Supervisor will be able to:

1. identify public cleansing machineries operator health, safety, security and
emergency handling requirement and specification;
2. conduct safety, health, security and emergency pre-operation briefing;
3. assess potential hazards during machineries operation activities;
4. prepare public cleansing machineries operation quality control inspection schedule;
5. check effectiveness of public cleansing machineries operation quality control
activities;
6. handle public cleansing customer feedback;
7. perform public cleansing machineries operator training;
171
8. assess public cleansing machineries operator training effectiveness;

9. carry out public cleansing machineries operation administrative function activities;
10. check effectiveness of public cleansing machineries operation; and
11. produce public cleansing machineries operation administrative function activities
report.
Notes:
*Critical Job Title
172
SUB-SECTOR: TRANSPORTATION CLEANING
MOTOR VEHICLES CLEANING

(TRANSPORTATION CLEANING)
LEVEL 1
MOTOR VEHICLES HYGIENE CREW*
A Motor Vehicles Hygiene Crew is designated to perform cleaning activities related to

motor vehicles cleaning, ensure usage of personal protective equipment, comply with
safety and health procedure, dispose waste at authorised disposal site, complete
A Motor Vehicles Hygiene Crew will be able to:

5. identify cleaning work scope;
6. clear waste bins and ashtrays;
7. brush clean motor vehicles;
8. vacuum clean motor vehicles seats and floors;
9. wash motor vehicles toilets;
174
10. carry out full motor vehicles inspection and corrections; and
Notes:
*Critical Job Title
175

LEVEL 2
MOTOR VEHICLES SENIOR HYGIENE CREW*
A Motor Vehicles Senior Hygiene Crew is designated to prepare the tools, equipment &
chemical required, perform cleaning activities related to motor vehicles cleaning,
A Motor Vehicles Senior Hygiene Crew will be able to:

6. guide operators cleaning procedures;
7. teach operators cleaning procedures;
8. coach operators cleaning procedures;
176

Notes:
*Critical Job Title
177

LEVEL 3
MOTOR VEHICLES HYGIENE SUPERVISOR*
A Motor Vehicles Hygiene Supervisor is designated to prepare cleaning daily work

A Motor Vehicles Hygiene Supervisor will be able to:

1. recruit motor vehicles hygiene manpower;
2. administer motor vehicles hygiene manpower;
3. administer monthly cleaning equipment, materials and chemicals;
4. administer training according to work specifications;
5. administer monthly cleaning schedule according to contract agreement;
6. administer manpower attendance;
7. administer monthly operations meeting and site inspection;
178
8. administer clients complaints; and

9. prepare weekly and monthly report on cleaning activities.
Notes:
*Critical Job Title
179
TRANSPORTATION CLEANING
LEVEL 4
TRANSPORTATION HYGIENE OPERATION EXECUTIVE*
A Transportation Hygiene Operation Executive is designated to perform manpower and

equipment planning, coordinate manpower and logistic requirement, plan for staff
development training, monitor cleaning work progress and staff discipline, monitor
cleaning work quality, participate in meeting with client and report work progress to
manager.
A Transportation Hygiene Operation Executive will be able to:

1. recruit motor vehicles hygiene manpower;
2. administer motor vehicles hygiene manpower;
3. arrange monthly cleaning equipment, materials and chemicals;
4. coordinate training according to work specifications;
6. monitor manpower attendance;
7. administer monthly operations meeting and site inspection;
180
8. handle clients complaints; and

Notes:
*Critical Job Title
181
TRANSPORTATION CLEANING
LEVEL 5
TRANSPORTATION HYGIENE OPERATION MANAGER*
A Transportation Hygiene Operation Manager is designated to perform manpower
planning, manage cleaning consumables, equipment, materials and chemicals, prepare,
monitor and control the budget, evaluate monitor training programmes and solicit for
new cleaning contract job.
A Transportation Hygiene Operation Manager will be able to:

1. plan cleaning manpower;
2. manage cleaning consumables, equipment, materials and chemicals;
3. plan training according to work specifications;
4. manage monthly cleaning schedule according to contract agreement;
5. manage manpower attendance;
6. attend monthly operations meeting at site;
7. manage clients complaints;
8. attend monthly management meeting; and
9. report to management.
Notes:
*Critical Job Title
182
AIRCRAFT CLEANING
LEVEL 1
AIRCRAFT HYGIENE CREW*
An Aircraft Hygiene Crew is designated to perform cleaning activities related to aircraft

An Aircraft Hygiene Crew will be able to:

1. obtain cleaning equipment, materials, chemicals;
2. perform aircraft full body wash;
3. wash and degrease nose & wheel well, main landing gear and front & aft** spar;
4. clean keel beam;
5. clean fwd*** and aft cargo;
6. clean flaps and spoiler;
8. brush clean all cabin & galley compartments;
9. vacuum clean all cabin seats and floors;
183
10. wipe clean all cabin windows and window shades;

11. wash clean toilets compartments; and
Notes:
*Critical Job Title
**aft
***fwd
The back/tail location or region within an aircraft cabin.

The front/nose location or region within an aircraft cabin.
184
AIRCRAFT CLEANING
LEVEL 2
AIRCRAFT SENIOR HYGIENE CREW*
An Aircraft Senior Hygiene Crew is designated to prepare the tools, equipment &
chemical required, perform cleaning activities related to aircraft cleaning, observe and
comply with safety procedures and companys cleaning standard, train new operators,
recommend for improvement on all aspects of cleaning work and assist supervisor when
necessary.
An Aircraft Senior Hygiene Crew will be able to:

1. prepare cleaning equipment, materials, chemicals;
2. identify cleaning areas and work scope;
3. perform paint stripping and water break free test;
4. perform alodining 1200s**;
5. wash wing, stabilisers upper and lower surface & top surface;
6. clean engine cowlings, leading edges, pylons and aft*** belly;
7. polish full fuselage and non-painted areas;
185
9. vacuum clean lower nose and Electronic Equipment (E&E) compartment;

10. carry out full cabins inspection and correction; and
Notes:
*Critical Job Title
**alodining 1200s
***aft
A powdered chemical used to produce a protective coating on

aluminium body of an aircraft before applying subsequent primer
and topcoat.
The back/tail location or region within an aircraft cabin.
186
AIRCRAFT CLEANING
LEVEL 3
AIRCRAFT HYGIENE SUPERVISOR*
An Aircraft Hygiene Supervisor is designated to prepare cleaning daily work schedule,

conduct daily briefing to operators, allocate cleaning equipment & materials to
operators, train cleaning procedures for operators, provide consultation and counselling
to operators, monitor and evaluate performance of operators and report cleaning work
status to executive.
An Aircraft Hygiene Supervisor will be able to:

187
10. monitor an evaluate performance of manpower;

Notes:
*Critical Job Title
188
SHIP CLEANING
LEVEL 1
SHIP HYGIENE CREW*
A Ship Hygiene Crew is designated to perform cleaning activities related to ship

procedure, dispose waste at authorised disposal site, do complete cleaning work
A Ship Hygiene Crew will be able to:

2. clean and service passenger cabins;
3. clean corridors in passenger accommodation;
4. welcome & greet passengers when they embark;
5. assist with passengers luggage;
6. assist with loading of provisions as directed;
7. observe personal grooming & hygiene at all time;
10. vacuum clean all cabin seats and floors;
189
11. wash clean all toilets; and

Notes:
*Critical Job Title
190
SHIP CLEANING
LEVEL 2
SHIP SENIOR HYGIENE CREW*
A Ship Senior Hygiene Crew is designated to prepare the tools, equipment & chemical
required, perform cleaning activities related to ship cleaning, observe and comply with
A Ship Senior Hygiene Crew will be able to:

3. identify cleaning work scope;
4. welcome & greet passengers when they embark;
5. assist with passengers luggage;
6. assist in coordinating cleaning & servicing passengers cabin;
7. brush clean all cabin & bridge compartments;
8. assist in vacuum clean all cabin seats and floors;
9. assist in wash clean all toilets;
191
10. carry out full cabins inspection and correction; and

Notes:
*Critical Job Title
192
SHIP CLEANING
LEVEL 3
SHIP HYGIENE SUPERVISOR*
A Ship Hygiene Supervisor is designated to prepare cleaning daily work schedule,

A Ship Hygiene Supervisor will be able to:

8. coach operators cleaning procedures;
193

Notes:
*Critical Job Title
194
TRAIN CLEANING
LEVEL 1
TRAIN HYGIENE CREW*
A Train Hygiene Crew is designated to perform cleaning activities related to train

A Train Hygiene Crew will be able to:

2. clean and service passengers coach;
3. clean corridors in passenger accommodation;
7. brush clean all coaches;
8. vacuum clean all coaches seats and floors;
9. wash clean all toilets manually;
195
10. carry out full coaches inspection and corrections; and

Notes:
*Critical Job Title
196
TRAIN CLEANING
LEVEL 2
TRAIN SENIOR HYGIENE CREW*
A Train Senior Hygiene Crew is designated to prepare the tools, equipment & chemical
required, perform cleaning activities related to train cleaning, observe and comply with
A Train Senior Hygiene Crew will be able to:

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Notes:
*Critical Job Title
198
TRAIN CLEANING
LEVEL 3
TRAIN HYGIENE SUPERVISOR*
A Train Hygiene Supervisor is designated to prepare cleaning daily work schedule,

A Train Hygiene Supervisor will be able to:

1. assist in recruiting train hygiene manpower;
2. assist in training for train hygiene manpower;
3. conduct monthly cleaning of equipment, materials and chemicals;
4. carry out training according to work specifications;
6. assist in monitoring manpower attendance;
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7. attend monthly operations meeting and site inspection;

8. handle clients complaints; and
Notes:
*Critical Job Title
200
SUB-SECTOR: BUILDING CLEANING
SPORTS COMPLEX CLEANING

(BUILDING CLEANING)
LEVEL 1
SPORTS COMPLEX HYGIENE OPERATOR*
A Sports Complex Hygiene Operator is designated to perform cleaning activities such as

collecting rubbish, mopping and vacuuming floor and wiping glass and panels using
gloves, cleaning equipment, cleaning agents and chemicals; wearing proper cleaning
attire, placing safety sign, obtaining acknowledgment of cleaning activities performed
from client, cleaning and keeping cleaning equipment at designated storage area.
A Sports Complex Hygiene Operator will be able to:

1. wear proper cleaning attire;
2. prepare necessary cleaning equipment and chemicals;
3. place safety sign and switch on ventilation;
4. collect rubbish/waste from rubbish bin;
5. run dust mop/sweep floor;
6. mop floor with water and cleaning chemical;
7. rinse floor with water only;
8. wipe glass and panels;
9. wipe gymnasium equipment with specific approved chemical agent;
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10. get acknowledgment of cleaning activities performed from client;

11. clean all cleaning equipment;
12. remove safety sign; and
13. keep equipment safe in store.
Notes:
*Critical Job Title
203

(BUILDING CLEANING)
LEVEL 2
SPORTS COMPLEX SENIOR HYGIENE OPERATOR*
A Sports Complex Senior Hygiene Operator is designated to perform cleaning activities

such as collecting rubbish, mopping and vacuuming floor and wiping clean skirting and
edge, vacuuming swimming pools using gloves, cleaning machine & equipment, cleaning
agents and chemicals; wearing proper cleaning attire, placing safety sign, obtaining
acknowledgment of cleaning activities performed from client, cleaning and keeping
cleaning equipment at designated storage area.
A Sports Complex Senior Hygiene Operator will be able to:

5. run dust mop/vacuum floor;
6. run buffing machine to polish the floor;
7. wipe clean all skirting and edge;
8. vacuum swimming pools;
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9. clean the machine and equipment;

12. keep machine and equipment safe in store.
Notes:
*Critical Job Title
205

(BUILDING CLEANING)
LEVEL 3
SPORTS COMPLEX HYGIENE SUPERVISOR*
A Sports Complex Hygiene Supervisor is designated to perform supervisory functions

such as checking hygiene operators attendance, conducting safety & grooming briefing,
ensuring correct cleaning equipment & chemicals, coordinating work schedule,
inspecting all assigned areas, performing corrective & preventive action measures,
submitting daily report and work schedule to client and compiling work report for
manager.
A Sports Complex Hygiene Supervisor will be able to:

1. check hygiene operators attendance;
2. briefing on safety and grooming;
3. ensure the right equipment and chemicals to be used by hygiene operators;
4. assign hygiene operators to working location;
5. inspect all assigned areas;
6. fill in cleaning work checklist by locations;
7. follow up work done by senior and hygiene operators;
8. take corrective action measure;
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9. take preventive action measure;

10. submit daily report and work schedule to client; and
11. compile work report for manager/management.
Notes:
*Critical Job Title
207
BUILDING CLEANING
LEVEL 4
BUILDING HYGIENE OPERATION EXECUTIVE*
A Building Hygiene Operation Executive is designated to identify, plan, conduct and

evaluate cleaning staff development programme, carry out counselling & motivation
session, organise sport complex supplies of cleaning chemicals and materials, plan sport
complex cleaning work schedule, evaluate sport complex cleaning operations
performance and submit reports on staff development and training, cleaning inventory
& supplies and cleaning operations performance to manager or management.
A Building Hygiene Operation Executive will be able to:

1. identify hygiene staff development programme;
2. plan staff development activities;
3. prepare sport complex hygiene operators training plan;
4. coordinate and conduct actual training plan;
5. carry out counselling & motivation session;
6. identify sport complex inventory requirement;
7. plan sport complex inventory activities;
8. organize sport complex supplies of cleaning chemicals and materials;
9. identify sport complex cleaning operations performance;
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10. plan sport complex cleaning work schedule;

11. evaluate sport complex cleaning operations performance; and
12. submit report on staff development and training, cleaning inventory & supplies and
cleaning operations performance to manager or management.
Notes:
*Critical Job Title
209
BUILDING CLEANING
LEVEL 5
BUILDING HYGIENE OPERATION MANAGER*
A Building Hygiene Operation Manager is designated to identify and plan sport complex
operation monitoring requirement, monitor and control overall sport complex hygiene
performance, compare actual performance with target performance, propose
monitored operation analysis and finding, produce written operation monitoring
activities report and carry out courtesy visit to sport complex client to get feedback on
cleaning performance.
A Building Hygiene Operation Manager will be able to:

1. identify sport complex operation monitoring requirement;
2. plan sport complex operation monitoring activities;
3. do a compilation of sport complex work schedule and report;
4. monitor and control overall sport complex hygiene performance;
5. check sport complex operation hygiene performance;
6. produce operational findings and future improvement;
7. compare actual performance with target performance;
8. evaluate sport complex cleaning operation monitoring effectiveness;
9. propose monitored operation analysis and finding;
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10. propose effectiveness of action plan and continues improvement;

11. produce written operation monitoring activities report; and
12. visit sport complex client to get feedback on cleaning performance.
Notes:
*Critical Job Title
211
OFFICE CLEANING
(BUILDING CLEANING)
LEVEL 1
OFFICE HYGIENE OPERATOR*
An Office Hygiene Operator is designated to perform cleaning activities such as

collecting rubbish, mopping and vacuuming floor and wiping furniture and fitting using
gloves, cleaning equipment, cleaning agents and chemicals; wear proper cleaning attire,
place safety sign, obtain acknowledgment of cleaning activities performed from client,
clean and keep cleaning equipment at designated storage area.
An Office Hygiene Operator will be able to:

5. wipe furniture and fitting;
6. wash glass door and panels;
7. sweep and mopping the floor;
8. wipe clean lift cars;
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9. obtain acknowledgment of cleaning activities performed from client;

10. clean all equipment;
Notes:
*Critical Job Title
213
OFFICE CLEANING
(BUILDING CLEANING)
LEVEL 2
OFFICE SENIOR HYGIENE OPERATOR*
An Office Senior Hygiene Operator is designated to perform cleaning activities such as

vacuuming carpet, shampooing carpet using dry method and wiping clean skirting and
edge using gloves, cleaning machine & equipment, cleaning agents and chemicals;
wearing proper cleaning attire, placing safety sign, obtaining acknowledgment of
cleaning activities performed from client, cleaning and keeping cleaning equipment at
designated storage area.
An Office Senior Hygiene Operator will be able to:

4. vacuum carpet on daily basis;
5. shampoo carpet using dry method quarterly/half yearly;
6. wipe clean all skirting and edge;
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8. obtain acknowledgment of cleaning activities performed from client;

Notes:
*Critical Job Title
215
OFFICE CLEANING
(BUILDING CLEANING)
LEVEL 3
OFFICE HYGIENE SUPERVISOR*
An Office Hygiene Supervisor is designated to perform supervisory functions such as

checking hygiene operators attendance, conducting safety & grooming briefing,
manager.
An Office Hygiene Supervisor will be able to:

2. conduct briefing on safety and grooming;
5. inspect all areas;
6. fill in work checklist by locations;
7. follow up work done by senior and hygiene operators;
216

Notes:
*Critical Job Title
217
SHOPPING MALL CLEANING

(BUILDING CLEANING)
LEVEL 1
SHOPPING MALL HYGIENE OPERATOR*
A Shopping Mall Hygiene Operator is designated to perform cleaning activities such as

collecting rubbish, dusting mop floor, spotting clean spillage, cleaning toilet using
gloves, cleaning equipment, cleaning agents and chemicals; wearing proper cleaning
attire, placing safety sign, obtaining acknowledgment of cleaning activities performed
from client, cleaning and keeping cleaning equipment at designated storage area.
A Shopping Mall Hygiene Operator will be able to:

4. wipe clean lift lobby ashtray;
5. vacuum all entrance floor mats;
6. dust and mop floor;
7. spot clean on spillage;
8. clean toilet by washing sink, urinal and toilet bowl;
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9. sign toilet card checklist;

11. clean all cleaning equipment;
Notes:
*Critical Job Title
219

(BUILDING CLEANING)
LEVEL 2
SHOPPING MALL SENIOR HYGIENE OPERATOR*
A Shopping Mall Senior Hygiene Operator is designated to perform cleaning activities

such as scrubbing the floor and wiping clean lift cars and escalator using gloves, cleaning
machine & equipment, cleaning agents and chemicals; wearing proper cleaning attire,
placing safety sign, obtaining acknowledgment of cleaning activities performed from
client, cleaning and keeping cleaning equipment at designated storage area.
A Shopping Mall Senior Hygiene Operator will be able to:

3. dust mop floor;
4. wet floor with detergent;
5. scrub floor using scrubbing machine;
6. vacuum the detergent using wet pick up;
7. dry mop the floor;
8. clean lift cars and escalator;
220

Notes:
*Critical Job Title
221

(BUILDING CLEANING)
LEVEL 3
SHOPPING MALL HYGIENE SUPERVISOR*
A Shopping Mall Hygiene Supervisor is designated to perform supervisory functions such

as checking hygiene operators attendance, conducting safety & grooming briefing,
manager.
A Shopping Mall Hygiene Supervisor will be able to:

5. inspect locations by shift;
6. fill in work checklist by locations;
7. check work quality done by senior and hygiene operators;
8. follow up on mediocre work;
222

Notes:
*Critical Job Title
223
HOSPITAL CLEANING
(BUILDING CLEANING)
LEVEL 1
HOSPITAL HYGIENE OPERATOR*
A Hospital Hygiene Operator is designated to prepare necessary cleaning equipment and

chemicals, perform cleaning activities such as cleaning blood spillage using gloves,
cleaning equipment, cleaning agents and chemicals; wear proper cleaning attire and
personnel protective equipment, place safety sign, obtain acknowledgment of cleaning
activities performed from client, clean and keep cleaning equipment at designated
storage area.
A Hospital Hygiene Operator will be able to:

4. cordon blood spillage area;
5. wear proper Personal Protective Equipment (PPE);
6. pour sterisorb (chlorine base) on the blood;
7. scrap with scraper and put in yellow bag;
8. wipe the spillage area using antiseptic cloth;
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9. remove the cordon tape and safety sign;

10. get acknowledgment of cleaning activities performed from staff nurse;
11. clean all the cleaning equipment;
Notes:
*Critical Job Title
225
HOSPITAL CLEANING
(BUILDING CLEANING)
LEVEL 2
HOSPITAL SENIOR HYGIENE OPERATOR*
A Hospital Senior Hygiene Operator is designated to perform cleaning activities such as

cleaning operation tables, theatre equipment, scrubbing the floor using gloves, cleaning
machine & equipment, approved chemicals by ministry of health; wearing proper
cleaning attire and personnel protective equipment, placing safety sign, obtaining
acknowledgment of cleaning activities performed from client, cleaning and keeping
cleaning equipment at designated storage area.
A Hospital Senior Hygiene Operator will be able to:

2. prepare necessary cleaning equipment and approved chemicals by Ministry of
Health;
3. place safety sign and switch off ventilation;
4. cordon the high risk area such as operation theatre/isolation area;
5. wear proper Personal Protective Equipment (PPE);
6. clean operation tables, theatre equipment with disinfectant solution with detergent;
7. clean the floor with detergent mixed with warm water;
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8. mop again with detergent by using trygiene chemical;

10. get acknowledgment from hospital microbiologist for air sampling;
Notes:
*Critical Job Title
227
HOSPITAL CLEANING
(BUILDING CLEANING)
LEVEL 3
HOSPITAL HYGIENE SUPERVISOR*
A Hospital Hygiene Supervisor is designated to perform supervisory functions such as

checking hygiene operators attendance, conducting safety & grooming briefing,
ensuring the use of approved cleaning chemicals by ministry of health, verifying air
sampling, coordinating work schedule, inspecting all assigned areas, performing
corrective & preventive action measures, submitting daily report and work schedule to
client and compiling work report for manager.
A Hospital Hygiene Supervisor will be able to:

2. ensure the right colour coded equipment for high risk area;
3. ensure the use of approved cleaning chemical by Ministry of Health;
5. close windows and switch off ventilation;
6. monitor cleaning activities closely;
7. inspect areas and fill in the checklist;
8. submit daily report and work schedule to client;
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9. verify air sampling report;

10. take corrective and preventive action; and
Notes:
*Critical Job Title
229
FOOD PREMISES CLEANING

(BUILDING CLEANING)
LEVEL 1
FOOD PREMISES HYGIENE OPERATOR*
A Food Premises Hygiene Operator is designated to perform cleaning activities such as

identifying cleaning areas, clearing food debris on tables, damp wiping clean tables and
chair, washing clean plates, cups and saucer in dishwasher, clearing waste receptacles,
placing proper cleaning signage, sweeping clean floor, mopping clean floor, preparing
cleaning equipment, materials, chemicals and adhering to safety and health procedures.
A Food Premises Hygiene Operator will be able to:

2. identify cleaning areas and work scope;
7. place Wet Floor signage;
230

Notes:
*Critical Job Title
231

(BUILDING CLEANING)
LEVEL 2
FOOD PREMISES SENIOR HYGIENE OPERATOR*
A Food Premises Senior Hygiene Operator is designated to prepare cleaning equipment,

materials, chemicals, identify cleaning areas, dust mop clean floor, scrub clean using
auto scrubber machine, spot mop dry, adhere to health & safety procedures and record
work done in checklist.
A Food Premises Senior Hygiene Operator will be able to:

2. identify cleaning areas and scope of work;
5. wash clean plates, cups and saucer using dishwasher;
9. spot mop to dry;
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11. record work done in checklist.
Notes:
*Critical Job Title
233

(BUILDING CLEANING)
LEVEL 3
FOOD PREMISES HYGIENE SUPERVISOR*
A Food Premises Hygiene Supervisor is designated to prepare cleaning daily work

to operators, teach cleaning procedures for operators, provide consultation and
counselling to operators, monitor and evaluate performance of operators and write
daily report on cleaning job done for submission to client.
A Food Premises Hygiene Supervisor will be able to:

1.
prepare cleaning daily work schedule;
2.
conduct daily briefing to operators;
3.
dilute cleaning chemicals;
4.
allocate cleaning equipment, materials and chemicals to operators;
5.
locate cleaning areas for operators;
6.
guide operators in cleaning procedures;

9. inspect cleaning job done;
234

Notes:
*Critical Job Title
235
COMMERCIAL KITCHEN CLEANING

(BUILDING CLEANING)
LEVEL 1
COMMERCIAL KITCHEN HYGIENE OPERATOR*
A Commercial Kitchen Hygiene Operator is designated to perform cleaning activities

such as identifying cleaning areas, washing clean kitchen hood, clearing food debris
from floor and kitchen work station, washing clean kitchen equipment and utensils,
clearing waste receptacles, placing proper cleaning signage, sweeping clean floor,
mopping clean floor, preparing cleaning equipment, materials, chemicals and adhering
to safety and health procedures.
A Commercial Kitchen Hygiene Operator will be able to:

2. identify cleaning areas and scope;
3. wash clean kitchen hood;
4. clear food debris from floor and kitchen work station;
5. wash clean kitchen work station;
6. wash clean kitchen equipment and utensils;
236

Notes:
*Critical Job Title
237

(BUILDING CLEANING)
LEVEL 2
COMMERCIAL KITCHEN SENIOR HYGIENE OPERATOR*
A Commercial Kitchen Senior Hygiene Operator is designated to prepare cleaning

equipment, materials, chemicals, identify cleaning areas, dust mop clean floor, scrub
clean using auto scrubber machine, spot mop dry, adhere to health & safety procedures
and record work done in checklist.
A Commercial Kitchen Senior Hygiene Operator will be able to:

4. wash clean kitchen hood;
5. clear food debris from floor and kitchen work station;
6. wash clean kitchen work station;
7. wash clean kitchen equipment and utensils;
238

11. spot mop dry;
Notes:
*Critical Job Title
239

(BUILDING CLEANING)
LEVEL 3
COMMERCIAL KITCHEN HYGIENE SUPERVISOR*
A Commercial Kitchen Hygiene Supervisor is designated to prepare cleaning daily work

A Commercial Kitchen Hygiene Supervisor will be able to:

240

Notes:
*Critical Job Title
241
RESIDENTIAL CLEANING
(BUILDING CLEANING)
LEVEL 1
RESIDENTIAL HYGIENE OPERATOR*
A Residential Hygiene Operator is designated to perform cleaning activities such as

identifying cleaning areas, clearing waste from bin centre to refuse chamber, placing
proper cleaning signage, sweeping clean floor, mopping clean floor, preparing cleaning
equipment, materials, chemicals and adhering to safety and health procedures.
A Residential Hygiene Operator will be able to:

5. identify cleaning scope of work;
6. clear waste from bin centre to refuse chamber;
242

Notes:
*Critical Job Title
243
(BUILDING CLEANING)
LEVEL 2
RESIDENTIAL SENIOR HYGIENE OPERATOR*
A Residential Senior Hygiene Operator is designated to prepare cleaning equipment,

A Residential Senior Hygiene Operator will be able to:

7. dust mop clean floor;.
9. spot mop dry;
244

Notes:
*Critical Job Title
245
(BUILDING CLEANING)
LEVEL 3
RESIDENTIAL HYGIENE SUPERVISOR*
A Residential Hygiene Supervisor is designated to prepare cleaning daily work schedule,

operators, teach cleaning procedures for operators, provide consultation and
A Residential Hygiene Supervisor will be able to:

246

10. monitor an evaluate performance of manpower.
Notes:
*Critical Job Title
247
TERMINAL CLEANING
(BUILDING CLEANING)
LEVEL 1
TERMINAL HYGIENE OPERATOR*
A Terminal Hygiene Operator is designated to perform cleaning activities such as

identifying cleaning areas, clearing rubbish from waste bins, placing proper cleaning
signage, sweeping clean floor, mopping clean floor, preparing cleaning equipment,
materials, chemicals and adhering to safety and health procedures.
A Terminal Hygiene Operator will be able to:

5. identify cleaning scope of work;
6. clear rubbish from waste bins;
248

Notes:
*Critical Job Title
249
TERMINAL CLEANING
(BUILDING CLEANING)
LEVEL 2
TERMINAL SENIOR HYGIENE OPERATOR*
A Terminal Senior Hygiene Operator is designated to prepare cleaning equipment,

A Terminal Senior Hygiene Operator will be able to:

250
9. spot mop to dry;

Notes:
*Critical Job Title
251
TERMINAL CLEANING
(BUILDING CLEANING)
LEVEL 3
TERMINAL HYGIENE SUPERVISOR*
A Terminal Hygiene Supervisor is designated to prepare cleaning daily work schedule,

operators, teach cleaning procedures for operators, provide consultation and
A Terminal Hygiene Supervisor will be able to:

252

Notes:
*Critical Job Title
253
POST CONSTRUCTION CLEANING

(BUILDING CLEANING)
LEVEL 1
POST CONSTRUCTION HYGIENE OPERATOR*
A Post Construction Hygiene Operator is designated to perform cleaning activities

related to post construction cleaning, ensure availability of personal protective
equipment, comply with safety and health procedure, dispose waste at authorised
disposal site, complete cleaning work checklist and report building cleaning activities to
superior.
A Post Construction Hygiene Operator will be able to:

1. assemble all the tools, equipment and cleaning chemicals;
2. sweep and mop the floor;
3. clean all the windows pane/frame;
4. clean toilet;
5. wipe clean all the furniture, fixture and fitting;
6. wipe clean all walls;
7. remove all unwanted material at ceiling level such as cobwebs;
8. clean all the kitchen equipment such as freezer and stove;
254
9. remove all plastic cover;

10. vacuum all carpeted floor; and
11. clean all equipment and tools after job is done.
Notes:
*Critical Job Title
255

(BUILDING CLEANING)
LEVEL 2
POST CONSTRUCTION SENIOR HYGIENE OPERATOR*
A Post Construction Senior Hygiene Operator is designated to prepare cleaning

equipment, materials, chemicals, identify cleaning areas, scrub the floor using scrubber,
remove all stain and unwanted materials on floor, wall and ceiling, dust mop clean floor,
scrub clean using auto scrubber machine, spot mop dry, adhere to safety and health
procedures and record work done in checklist.
A Post Construction Senior Hygiene Operator will be able to:

1. prepare all equipment and chemical;
2. scrub the floor using scrubber;
3. vacuum all excess water;
4. remove all cement mortar on the floor with approved chemical and tools;
5. remove all white cement on toilet walls with approved chemical and tools;
6. remove all stain, unwanted material (gum, rust mark) with proper tools and
approved chemical;
256
7. pressure wash drain and walk way; and

8. check all job done by hygiene operator and report to hygiene supervisor.
Notes:
*Critical Job Title
257

(BUILDING CLEANING)
LEVEL 3
POST CONSTRUCTION HYGIENE SUPERVISOR*
A Post Construction Hygiene Supervisor is designated to prepare cleaning daily work

A Post Construction Hygiene Supervisor will be able to:

1. ensure adequate tools, chemicals, equipment on site;
2. identify soil, dirt and stain;
3. ensure all workers use Personal Protective Equipment (PPE);
4. adhere to safety procedures;
5. check any damage & defect and report to building site officer before work
commence;
6. ensure hygiene operator use proper tools and cleaning chemicals;
7. plan and brief the workers on job to be done;
258
8. monitor the usage of corrosive cleaning chemicals;

9. check and ensure all jobs done properly; and
10. report progress of cleaning works to building site office.
Notes:
*Critical Job Title
259
EXTERNAL HIGH RISE BUILDING CLEANING

(BUILDING CLEANING)
LEVEL 3
EXTERNAL HIGH RISE BUILDING HYGIENE OPERATOR*
An External High Rise Building Hygiene Operator is designated to perform site visit to
determine required tools & equipment, chemicals and manpower, prepare equipment
tools, chemical signage and personal protective equipment, comply with standard
operating procedures in operating gondola, adhere to safety requirement of working at
highrise building, ensure glass panel or wall faade is cleaned and submit cleaning work
report to building site officer.
An External High Rise Building Hygiene Operator will be able to:

1. conduct site visit to identify required tools & equipment, chemicals and manpower
for the cleaning works;
2. prepare equipment tools, chemical signage and Personal Protective Equipment;
3. cordon the working area;
4. check the gondola with building maintenance personnel;
5. tie the safety/use line and wear Personal Protective Equipment;
6. turn on chemical tools, water supply to be used on the gondola;
260
7. clean and rinse the glass panel/wall faade;

8. untie the safety or life line and tie for the next elevation;
9. clean all tools & equipment and remove the signage; and
10. report to the building site officer.
Notes:
*Critical Job Title
261
SUB-SECTOR: OIL & GAS CLEANING
ONSHORE & OFFSHORE (TOP MODULE)

(OIL & GAS CLEANING)
LEVEL 3
OIL & GAS CLEANING CREW*
An Oil & Gas Cleaning Crew is designated to perform cleaning activities related to oil &
gas industrial cleaning, prepare tools, equipment & chemical required, observe and
comply with safety procedures and companys cleaning standard, dispose waste at
authorised disposal site, complete cleaning work checklist and report oil & gas industrial
cleaning activities to superior.
An Oil & Gas Cleaning Crew will be able to:

1. operate and maintain vacuum trucks, water trucks, high pressure water equipment,
chemical cleaning units and various specialty tools;
2. transport of chemicals in a safe and efficient manner;
3. prepare truck for travel;
4. complete required paperwork for projects and jobs;
5. complete minor maintenance and checks on company vehicles;
6. complete field level hazard assessments;
7. arrange boxes, material and hand trucks or other industrial equipment in neat and
orderly manner;
263
8. clean lint, dust, oil and grease from machines, overhead pipes and conveyors, using
brushes, air hoses or steam cleaner;
9. clean screens and filters;
10. scrub processing tanks and vats;
11. clean floors, using water hose and applies floor drier;
12. pick up reusable scrap for salvage and stores in containers;
13. burn waste and clean incinerator;
14. operate industrial truck to transport materials within plant;
15. start pumps to force cleaning solution through production machinery, piping, or
vats;
16. start pumps to lubricate machines;
17. strictly observe and enforce all safety requirements;
18. maintain a high standard of cleaning/housekeeping of the static plant and
pedestrian walkways/ gantries at all times;
19. safely operate of mobile plant (cherry picker, scissor lift, skid steer loader);
20. co-operate with site management;
21. maintain standard operating procedures as required;
22. work on timescales and deadlines; and
23. learn the waste sorting and composting process and contributing to the success of
the operation.
Notes:
*Critical Job Title
264

LEVEL 4
OIL & GAS CLEANING OPERATION EXECUTIVE*
An Oil & Gas Cleaning Operation Executive is designated to assist manager in performing
manpower and equipment planning, coordinate manpower and logistic requirement,
plan for staff development training, monitor cleaning work progress and staff discipline,
monitor cleaning work quality, participate in meeting with client and report work
progress to manager.
An Oil & Gas Cleaning Operation Executive will be able to:

1. transport of the cleaning crew to and from site;
2. operate and troubleshoot equipment as required;
3. ensure all Workplace Safety, Environmental and National Safety Code Policies and
Regulations are being adhered to;
4. confirm all proper equipment and product are dispatched in accordance with job
programme;
5. ensure all documentation and inspection is completed;
6. inform shop supervisor and staff of any mechanical deficiencies discovered to
equipment;
265
7. perform maintenance operations to units and auxiliary equipment; and

8. assist when required, with pre-job calculations: blending and mixing, volumetric
calculation and hydrostatic calculations.
Notes:
*Critical Job Title
266

LEVEL 5
OIL & GAS CLEANING OPERATION MANAGER*
An Oil & Gas Cleaning Operation Manager is designated to perform manpower planning,
and control the budget, evaluate monitor training programmes, administer staff
appraisal, analyse cleaning work performance, review new cleaning technology &
method and solicit for new cleaning contract job.
An Oil & Gas Cleaning Operation Manager will be able to:

1. responsible for all aspects of the business function;
2. carry out market research within target client;
3. carry out targeted business development from approval to tendering;
4. assist in the tender process including estimation;
5. manage sourcing of key sub-contract suppliers;
6. manage safety and health requirements;
7. liaise with the client and/or the clients representatives;
8. monitor company expenditure, in line with agreed operating budget; and
267
9. ensure safe, efficient and cost effective operations of all aspects related to the
cleaning works and in accordance with company procedures and/or customer
requirements applicable to the works assigned.
Notes:
*Critical Job Title
268
OFFSHORE (ROBOTIC OPERATED VEHICLE (ROV) OPERATION)

LEVEL 4
ROBOTIC OPERATED VEHICLE (ROV) TECHNICIAN/PILOT*
A Robotic Operated Vehicle (ROV) Technician/Pilot is designated to perform operation

of the robotic operated vehicles from the drill rigs or vessels, keep components working
in perfect operational and technical order in order to allow underwater and operations
inspections, adhere to the security rules of the company and works with a team to carry
out operations involving the inspection of underwater steel structures, hull, ships
propellers and propeller shafts, carry out repair and cleaning works, recovery and
launching of remotely operated vehicles, identify and solve any equipment problems,
remove, inspect, test and replace brushing system, electric engines, hydraulic engines,
hydraulic valves, hydraulic pumps and electric pumps, test the equipment, cables and
video systems, in addition to testing and operating the light systems.
A Robotic Operated Vehicle (ROV) Technician/Pilot will be able to:

1. operate equipment; operate vehicle functions, cameras (video and still), acoustic
positioning system, sonar, manipulators (robotic arms) and Launch and Recovery
Systems (LARS);
269
2. pilot the ROV; evaluate environmental conditions and hazards, dock/undock from
Tether Management System (TMS) and navigate the ROV;
3. carry out underwater hull and steel jackets inspections for repair works and/or
cleaning;
4. clean underwater oil rigs steel structures, hull, ships propellers and propeller
shafts;
5. operate ROVs cleaning brush systems, which can be water-powered or function on
hydraulics;
6. ensure the ROV's entire system remains watertight;
7. perform maintenance/repairs on equipment; Maintain/repair electronics,
hydraulics, mechanics, use test equipment, calibrate and align equipment, perform
general housekeeping;
8. maintain communications; maintain good customer relations, coordinate/integrate
with ships crew, coordinate/integrate with fellow crew members, write reports and
maintain records;
9. use seamanship skills; perform basic rigging and possess working knowledge of
survival skills; and
10. integrate system modifications (advanced skills); design, build and interface
electrical & hydraulic systems, maintain technical documentation and design and
construct mounting systems.
Notes:
*Critical Job Title
270

LEVEL 5
SUBMERSIBLE ENGINEER*
A Submersible Engineer is designated to perform as a shift leader, supervise the launch

of recovery operations under normal sea state conditions, assess the weather
conditions and operational parameters for safe operations, manage a team during
emergencies, manage the planned maintenance schedules, ensure certification is valid
and in date for all lifting equipment, carry out a full range of vehicle repairs, assess work
scopes and prepare reports to meet the requirements.
A Submersible Engineer will be able to:

1. ensure that the safety and operational efficiency of the assigned ROV system are
optimised;
2. undertake preparation or report work on assigned ROV system prior to and/or upon
completion of project operations;

3. provide technical support to the ROV Technician/Pilot;
4. be responsible for the running of the ROV System assigned to the Submersible
Engineer, during the duration of the shift period;

5. carry out general ROV operations duties as required (piloting etc);
271
6. participate in fault finding when equipment is under repair;

7. execution of Preventative Maintenance routines on the assigned ROV System and
the recording of maintenance/repairs carried out on the system;

8. set up, operation and maintenance of Project-specific equipment, where no on-site
project personnel are present;

9. assist in the control and upkeep of all technical, procedural and general
documentation issued to the system;

10. assist in the preparation of task plans where there is no onsite Project Engineer;
11. handle the maintenance of an accurate inventory of equipment spares and
consumables held within the assigned ROV system;

12. compile stores used list, at intervals dictated by the ROV Supervisor, which will be
used as the basis from the weekly stores request sent ashore by the ROV Supervisor;
13. carry out detailed briefing with relief Submersible Engineer or provide detailed
handover notes if no overlap possible. Particular attention to be paid in the

handover to ROV Technical issues;
14. familiarise with the relevant parts of the Company Business Management System
(BMS) and project quality plan with special attention to scope of work;
15. comply with the pre-dive and post-dive requirements of the assigned ROV System,
including the recording of results on the ROV Dive log; and

16. ensure that all system defects or problems are recorded in accordance with the
Reporting Instructions within the ROV Operations Procedure.
Notes:
*Critical Job Title
272

LEVEL 6
ROBOTIC OPERATED VEHICLE (ROV) SUPERVISOR*
A Robotic Operated Vehicle (ROV) Supervisor is designated to be responsible for the

safety of the ROV, tooling and system related personnel, organise and manage the
team, effectively handle operations and emergency situation onboard, manage
mobilisation and demobilisation activities, assess personnel and interface effectively
with the client in the absence of offshore manager, ensure that personnel under control
are working within the constraints and towards the objectives of the company.
A Robotic Operated Vehicle (ROV) Supervisor will be able to:

1. represent ROV Department and liaise as required with ROV Superintendent, Vessel
Manager or Offshore Manager on site or client if on board third party vessel;

2. prepare of task plans for ROV Team;
3. supervise ROV personnel within team;
4. attend regular meetings as necessary prior to the operations to ensure that all ROV
crew understand the purpose of the operation and the proposed method of
achieving its completion;
273
5. conduct briefing for clients representative on the operational capability and
limitation of the relevant ROV and associated equipment.

6. ensure that all equipment and spares are in a satisfactory condition and being
maintained as such to ensure efficient operations;

7. ensure that daily ROV worksite report is issued. Reporting content to be as per the
Reporting requirements in the Operation Procedures;

8. carry out general ROV duties as required;
9. evaluate performance of crew and use Appraisal and Competence Scheme as
required;
10. ensure the timely execution of ROV Operations in accordance with the project
requirements and procedures; and

11. ensure compliance with appropriate legislation and guidelines.
Notes:
*Critical Job Title
274
SUB-SECTOR: HERITAGE CLEANING
HERITAGE SITES CLEANING

(HERITAGE CLEANING)
LEVEL 1
HERITAGE SITES CLEANER*
A Heritage Sites Cleaner is designated to perform cleaning activities related to heritage

sites cleaning, ensure usage of personal protective equipment, comply with safety and
health procedure, dispose waste at authorised disposal site, complete cleaning work
A Heritage Sites Cleaner will be able to:

1. perform various cleaning activities including cleaning, dusting and polish the
structure, faade and lavatory in accordance with instructions given by the Senior
Cleaner;
2. report any broken items, accidents or injuries promptly to the Senior Cleaner;
3. secure sites including locking doors and windows and activating alarms;
4. report any emergency maintenance problems to include lavatory and other water
fixtures to the Team Leader;
5. wear appropriate uniform and personal protective equipment in accordance with
the job performed;
6. understand and adhere to safety procedures;
7. leave premises in a safe manner, as to the condition it was found;
276
8. communicate effectively with team members and clients; and

9. perform other related duties as assigned.
Notes:
*Critical Job Title
277

(HERITAGE CLEANING)
LEVEL 2
HERITAGE SITES SENIOR CLEANER*
A Heritage Sites Senior Cleaner is designated to prepare the required tools, equipment
& chemical, perform cleaning activities related to heritage sites cleaning, observe and
comply with safety procedures and companys cleaning standard, train new cleaners,
recommend for improvement on all aspect of cleaning work and assist supervisor when
necessary.
A Heritage Sites Senior Cleaner will be able to:

1. supervise the cleaning service provided at the heritage sites with the contract
manager where appropriate to ensure the effective operation of the cleaning
contract;
2. verify timesheets and the reporting of absenteeism, requests for variation of hours,
extra cleaning or holiday days to the Supervisor;
3. issue appropriate cleaning material and ensure adequate stocks of cleaning
materials are kept;
4. request further supplies from the Supervisor as necessary;
5. ensure all the cleaning equipment, provided for use in the premises, is satisfactorily
maintained and any defects are promptly reported to the Supervisor;
278
6. carry out induction programme and on the job training of cleaning staff, in
accordance with relevant safety and health practices;
7. empty waste bins or similar receptacles, transporting waste material to designated
collection points;
8. sweep floors with dust control mops or if required, brushes;
9. use electrically powered scrubbing/polishing machines to burnish, scrub, polish and
spray clean floors;
10. use electrically powered pick up machines;
11. dust, damp wipe, wash or polish furniture, ledges' window sills, external surfaces of
cupboards, radiators, shelves and fitments;
12. clean lavatory and drinking fountains;
13. use chemical agents as directed by the supervising officer in discharge of cleaning
operations or maintenance procedure (after receiving proper instruction and
training);
14. undertake wall washing and interior window pane cleaning to a height no greater
than body height plus arm's extension from floor level, during periodic cleaning
programmes.
15. understand and comply with the heritage sites policies; and
16. carry out any other reasonable duties within the overall function of the job.
Notes:
*Critical Job Title
279

(HERITAGE CLEANING)
LEVEL 3
HERITAGE SITES CLEANING SUPERVISOR*
A Heritage Sites Cleaning Supervisor is designated to perform prepare cleaning daily

report cleaning work status to assistant conservator.
A Heritage Sites Cleaning Supervisor will be able to:

1. oversee and direct the work of heritage sites cleaners;
2. arrange work timetable and organize activities with those of other departments;
3. suggest or arrange for extra services required for example painting, conservation
work, renovations or replacement of furniture and equipment;
4. appoint and educate cleaning staff;
5. arrange budget, estimate costs and maintain financial records;
6. take delivery of payment for particular cleaning jobs;
280
7. carry out certain cleaning duties; and

8. examine sites or facilities to guarantee established security and hygiene standards
are met.
Notes:
*Critical Job Title
281

(HERITAGE CLEANING)
LEVEL 4
HERITAGE SITES ASSISTANT CONSERVATOR*
A Heritage Sites Assistant Conservator is designated to provide assistance in

preservation and conservation activities, assist in manpower and equipment planning,
coordinate manpower and logistic requirement, plan for staff development training,
monitor cleaning work progress and staff discipline, monitor cleaning work quality,
participate in meeting with client and report work progress to conservator.
A Heritage Sites Assistant Conservator will be able to:

1. assist the Conservator with the preservation and conservation of all types of archive
materials;
2. appraise archives before preservation and conservation;
3. conserve archaeological site, landscape, structure, element and faade;
4. maintain detailed task-related documentation on databases and undertaking
photography for record purposes (before, during and after);
5. assist in the implementation and updating of disaster control plan, especially by
participation in training exercises;
6. assist in the regular monitoring and recording of environmental conditions;
282
7. assist in promoting the awareness of good conservation practice by demonstrating

at all times safe handling of heritage sites and appropriate use of storage methods
and materials;
8. undertake training in accordance with departmental and sectional training plans;
9. assist in public duties and non-specialist tasks concerned with the physical safety
and preservation of heritage sites;
10. understand and comply with environmental policies & Heritage Impact Assessment
(HIA); and
11. comply with all Health and Safety Policy and legislation in performance of the duties
of the post.
Notes:
*Critical Job Title
283

(HERITAGE CLEANING)
LEVEL 5
HERITAGE SITES CONSERVATOR*
A Heritage Site Conservator is designated to perform manpower planning, manage

restoration consumables, equipment, materials and chemicals, carry out financial
control, evaluate monitor training programmes, administer staff appraisal, analyse
restoration work performance, review new restoration technology and method.
A Heritage Site Conservator will be able to:

1. restore damaged materials or structures;
2. identify and evaluating options and deciding on treatment or preventive measures;
3. research heritage methods to evaluate the appropriateness of conservation
procedures;
4. perform conservation analysis and tests;
5. develop treatments and advising on aftercare;
6. maintain conservation records;
7. monitor and control the conditions in which components of site are kept;
284
8. manage
and/or
implement
preventive
conservation
projects,
including
environmental monitoring and pest management relating to conservation

management plan;
9. provide close supervision and coaching of subordinates;
10. advise on procedures for the safe exhibition of heritage sites; and
11. manage conservation projects and client relations.
Notes:
*Critical Job Title
285
HERITAGE OBJECTS CLEANING

(HERITAGE CLEANING)
LEVEL 1
HERITAGE OBJECTS CLEANER*
A Heritage Objects Cleaner is designated to perform cleaning activities related to

heritage artifacts/object cleaning, ensure availability of personal protective equipment,
comply with safety and health procedure, dispose waste at authorised disposal site,
complete cleaning work checklist and report public cleansing activities to superior.
A Heritage Objects Cleaner will be able to:

1. choose the right cleaning tools and techniques;
2. determine whether accretions on the artifacts/object are a result of the objects
history of use;
3. identify the composition and condition of the material to be cleaned. Ideally,
consult a conservator for advice on methods and products to use in wet cleaning;
4. gently dry-brush of surface soil with a soft-bristled paintbrush;
5. check the artifacts/object for pigment, traces of gilding or loose pieces prior to
washing as these can easily be lost during washing; and
286
6. allow artifacts/object to dry slowly. Never direct hot air onto them or place them in
direct sunlight in order to dry.
Notes:
*Critical Job Title
287

(HERITAGE CLEANING)
LEVEL 2
HERITAGE OBJECTS SENIOR CLEANER*
A Heritage Objects Senior Cleaner is designated to prepare the tools, equipment &
chemical required, perform cleaning activities related to heritage artifacts/objects
cleaning, observe and comply with safety procedures and companys cleaning standard,
train new operators, recommend for improvement on all aspect of cleaning work and
assist supervisor when necessary.
A Heritage Objects Senior Cleaner will be able to:

1. identify the materials and technology of the artifacts/objects;
2. assess condition of the artifacts/objects;
3. assess analytical potential of the artifacts/objects. Artifacts/objects to be used in
instrumental analysis should not be cleaned except under special circumstances and
with supervision from the Conservator.
4. supervise the cleaning service for heritage artifacts/objects with the supervisor
where appropriate to ensure the effective operation of the cleaning contract;
5. verify timesheets and the reporting of absenteeism, requests for variation of hours,
extra cleaning or holiday days to the Supervisor;
6. issue appropriate cleaning material and to ensure adequate stocks of cleaning
materials are kept;
288
7. request further supplies from the Supervisor as necessary;

8. ensure all the cleaning equipment, provided for use in the premises, is satisfactorily
maintained and any defects are promptly reported to the Supervisor;
9. carry out induction programme and on the job training of cleaning staff, in
accordance with relevant safety and health practices;
10. ause adequate electrically powered scrubbing/polishing machines to burnish, scrub,
polish and spray clean objects;
11. use chemical agents as directed by the supervising officer in discharge of cleaning
operations or maintenance procedure (after receiving proper instruction and
training);
12. understand and comply with the heritage artifacts/objects policies; and
13. carry out any other reasonable duties within the overall function of the job.
Notes:
*Critical Job Title
289

(HERITAGE CLEANING)
LEVEL 3
HERITAGE OBJECTS CLEANING SUPERVISOR*
A Heritage Objects Cleaning Supervisor is designated to prepare cleaning daily work

cleaning work status to assistant conservator.
A Heritage Objects Cleaning Supervisor will be able to:

1. oversee and direct the work of heritage artifacts/objects cleaners;
2. arrange work timetable and organize activities with those of other departments;
3. suggest or arrange for extra services required for example painting, conservation
work, renovations or replacement of artifacts/object;
4. appoint and educate cleaning staff;
5. arrange budget, estimate costs and maintain financial records;
6. take delivery of payment for particular cleaning jobs;
290
7. carry out certain cleaning duties; and

8. examine heritage objects to guarantee established security and restoration
standards are met.
Notes:
*Critical Job Title
291

(HERITAGE CLEANING)
LEVEL 4
HERITAGE OBJECTS ASSISTANT CONSERVATOR*
A Heritage Objects Assistant Conservator is designated to provide assistance in

preservation and conservation activities, assist in manpower and equipment planning,
coordinate manpower and logistic requirement, plan for staff development training,
monitor cleaning work progress and staff discipline, monitor cleaning work quality,
participate in meeting with client and report work progress to conservator.
A Heritage Objects Assistant Conservator will be able to:

1. assist the Conservator with the preservation and conservation of all types of
heritage materials;
2. appraise archives before preservation and conservation;
3. conserve object of all kind of material appropriately according to the method
statement;
4. maintain detailed task-related documentation on databases and undertaking
photography for record purposes before, during and after tasks being performed;
5. assist in the implementation and updating of disaster control plan, especially by
participation in training exercises;
292
6. assist in the regular monitoring and recording of environmental conditions;

7. assist in promoting the awareness of good conservation practice by demonstrating
at all times safe handling of heritage documents and appropriate use of storage
methods and materials;
8. promote historical, educational and cultural use of heritage objects by means of
participation in outreach activities and related duties;
9. undertake training in accordance with departmental and sectional training plans;
10. assist in public duties and non-specialist tasks concerned with the physical safety
and preservation of heritage objects;
11. understand and comply with conservation management plan and other related
policies in safeguarding heritage objects;
12. comply with all Health and Safety Policy and legislation in performance of the duties
of the post; and
13. carry out any other reasonable duties within the overall function commensurate
with the grading and level of responsibilities of the post.
Notes:
*Critical Job Title
293

(HERITAGE CLEANING)
LEVEL 5
HERITAGE OBJECTS CONSERVATOR*
A Heritage Objects Conservator is designated to perform manpower planning, manage

conservation consumables, equipment, materials and chemicals, carry out financial
control, evaluate monitor training programmes, administer staff appraisal, analyse
conservation work performance, review new conservation technology and method.
A Heritage Objects Conservator will be able to:

1. undertake examination, assess heritage artifacts/objects conservation requirements;
2. carry out full documentation and treatment of artifacts/objects (before, during and
after);
3. provide close supervision and coaching of subordinates;
4. perform conservation analysis and tests;
5. manage
and/or
implement
preventive
conservation
projects,
including
environmental monitoring and pest management relating to collections care in

storage, on loan and on display;
6. monitor and control the conditions in which objects are kept;
7. liaise for exhibition and participate in gallery development;
294
8. involve in the conservation study or research related to heritage artifacts/objects;

9. advise on procedures for the safe repository exhibition of heritage artifacts/objects;
and
10. comply with conservation management plan and other related policies in
safeguarding heritage objects.
Notes:
*Critical Job Title
295
SUB-SECTOR: MARINE & RIVER CLEANING
MARINE CLEANING (OIL SPILL)

(MARINE & RIVER CLEANING)
LEVEL 2
MARINE CLEANING TECHNICIAN*
A Marine Cleaning Technician is designated to perform tasks associated with oil spill
clean-up, site-remediation, equipment decontamination and handling of hazardous
materials, comply with safety and health procedure, complete oil spill cleaning work
checklist and report oil spill cleaning activities to superior.
A Marine Cleaning Technician will be able to:

1. ensure Health and Safety procedures by following policies, processes and acting in a
safe manner at all times;
2. engage in strenuous physical labour including lifting, pulling and pushing heavy
objects;
3. operate light and heavy equipment including, but not limited to: pumps, vacuum,
equipment, oil spill boom, generators, bobcats;
4. perform emergency response activities including, but not limited to chemical and
water spills, etiological and biological contamination, tank cleaning, equipment &
decontamination;
297
5. complete associated paperwork, including but not limited to daily worksheets,

vehicle inspections, equipment inspections and Health and Safety requirements and
permits;
6. respond immediately when on call;
7. inspect vehicle, equipment and Health & Safety requirements;
8. ensure proper use of equipment and immediately notifies supervisor of any
mechanical failures or problems with equipment;
9. adhere to and ensure constant compliance with Health & Safety Compliance and
regulations;
10. wear and properly use a variety of Personal Protective Equipment (PPE). This
includes respirators, skin, face, hand and foot protection in a multiple number of
combinations;
11. work in various temperatures indoors and outdoors in all weather conditions:
including extreme heat and cold while wearing various levels of personal protective
equipment;
12. work in atmospheres and locations with the potential for exposure to various
chemical and physical agents, some of which may be hazardous, toxic or corrosive;
13. work in potentially elevated noise levels, confined spaces, including lifting in areas
of low clearance. Working at elevations including working from ladders and
scaffolding;
14. work on extended and unpredictable time periods; and
15. perform other duties and tasks as assigned from time to time by management.
Notes:
*Critical Job Title
298

LEVEL 3
MARINE CLEANING SENIOR TECHNICIAN*
A Marine Cleaning Senior Technician is designated to perform tasks associated with oil
spill clean-up, site-remediation, equipment decontamination and handling of hazardous
materials, at times, must be able to work with little or no supervision, conduct briefing
to cleaning technicians, allocate cleaning equipment & materials to cleaning technicians,
train cleaning procedures for cleaning technicians, monitor and evaluate performance of
cleaning technicians and report cleaning work status to assistant specialist.
A Marine Cleaning Senior Technician will be able to:

1. ensure Health and Safety practice by following policies, processes and acting in a
safe manner at all times;
2. engage in strenuous physical labour including lifting, pulling and pulling heavy
objects;
3. operate light and heavy equipment including, but not limited to: pumps, vacuum
equipment, oil spill boom, generators and bobcats;
4. respond immediately when on call;
299
5. handle various hand tools and powered (pneumatic and electrical, hydraulic)
industrial tools, including pressure washers;
6. ensure proper use of equipment and immediately notify supervisor of any
mechanical failure or problem of equipment;
7. adhere to and ensure constant compliance with Health & Safety Compliance and
regulations;
8. wear and properly use a variety of personal protective Equipment (PPE). This
includes respirators, skin, face, hand and foot protection in a multiple number of
combinations;
9. work in various temperatures indoors and outdoors in all weather conditions:
including extreme heat and cold while wearing various levels of personal protective
equipment;
10. work in atmospheres and locations with the potential for exposure to various
chemical and physical agents, some of which may be hazardous, toxic or corrosive;
11. work on extended and unpredictable time periods; and
12. perform other duties and tasks as assigned from time to time by management.
Notes:
*Critical Job Title
300

LEVEL 4
MARINE CLEANING ASSISTANT SPECIALIST*
A Marine Cleaning Assistant Specialist is designated to perform inspection, testing and

enforcement of marine pollution control ordinances, as well as protection, evaluation,
stewardship and/or management of marine cleaning, coordinating and supervising field
and laboratory activities related to marine quality monitoring and assessment, carry out
technical review of contaminated site remediation, public education programme
coordination, regulatory activities regarding natural/historic resources or hazardous
materials.
A Marine Cleaning Assistant Specialist will be able to:

1. supervise and coordinate the activities of subordinate employees including
determining work procedures and schedules;
2. conduct performance reviews;
3. conduct departmental training and orientation;
4. receive complaints regarding violations of environmental regulations;
5. investigate complaint for corrective action and makes recommendations;
6. assist in the development of Pollution Control Training Courses for Marine
personnel;
301
7. oversee implementation including scheduling of group personnel and on-site

direction; and
8. perform other miscellaneous related duties as requested by the Oil Spill Cleaning
Specialist.
Notes:
*Critical Job Title
302

LEVEL 5
MARINE CLEANING SPECIALIST *
A Marine Cleaning Specialist is designated to provide direction for assigned marine

pollution control support group activities, such as those related to spill operations
control, spill clean-up and offshore oil spill prevention and control technical studies, be
responsible in providing technical engineering direction, provide expertise on oil spill
prevention, dispersion containment, collection & recovery and prepare documentation
& record on oil spills on a weekly, monthly and yearly basis.
A Marine Cleaning Specialist will be able to:

1. provide work direction and technical guidance for marine pollution control activities;
2. provide technical engineering direction and advice to Pollution Control Units during
their routine clean-up activities;
3. oversee the preparation of documents and leak/spill reports required by client and
government authorities;
4. provide technical engineering expertise to the division relating to maintaining
existing equipment, preparing specifications and purchase of new equipment;
303
5. participate with Terminal Oil Spill Coordinator in the preparation of contingency

plans;
6. perform periodic compliance and enforcement inspections of regulated facilities,
contaminated sites, remediation sites and other environmental sites to ensure
compliance with and enforcement of local ordinances and state and local regulatory
programmes;
7. perform emergency spill response as required for hazardous materials or petroleum
product spills in support of first responders to coordinate remediation of spills;
8. apply engineering and scientific principles and methods;
9. supervise and coordinate the activities of subordinate employees;
10. communicate effectively both orally and in writing;
11. create concise, clear and succinct technical reports;
12. research technical problems, formulates recommendations and compiles related
reports; and
13. establish and maintain effective working relationships with co-workers, the general
public and other related governmental agencies.
Notes:
*Critical Job Title
304
RIVER CLEANING
LEVEL 1
RIVER CLEANING OPERATOR*
A River Cleaning Operator is designated to perform river cleaning activities such as

collecting all type of solid waste, placing solid waste in plastic bag, removing all
unwanted plants and accumulation waste, disposing waste at authorised disposal site,
complying with health, security & environment standard operating procedures and
reporting river cleaning activities to superior.
A River Cleaning Operator will be able to:

1. determine working schedule, resources and location;
2. obtain tools and equipment such as consumable item, scope, wheel barrow, rake,
safety equipment/PPE;
3. collect all type of trapped solid waste at rubbish trap or floating boom;
4. place collected solid waste in container/plastic bag and load all collected waste to
truck;
5. use boat to collect floating unwanted materials/waste;
6. remove all unwanted plants and accumulation waste;
7. place all accumulation waste in container/plastic bag;
305

9. clean all equipment after each usage;
10. cooperate with Superintendent Officer on site;
11. accomplish river cleaning activities according to SOP/Manual Operation; and
12. report river cleaning activities to superior.
Notes:
*Critical Job Title
306
RIVER CLEANING
LEVEL 2
RIVER CLEANING SENIOR OPERATOR*
A River Cleaning Senior Operator is designated to prepare the required tools and
equipment, perform cleaning activities related to river cleaning, observe and comply
with health, security & environment standard operating procedures, monitor work
performance of operators, train new operators, recommend for improvement on all
aspect of work and assist supervisor when necessary.
A River Cleaning Senior Operator will be able to:

1. identify and prepare the required tools and equipment;
2. wear and/or use Personal Protective Equipment;
3. place cleaning work signage properly according to SOP;
5. operate the boat to collect floating unwanted materials/waste and to monitor work
progress;
307
9. train new operators in all aspect;

11. recommend for improvement on all aspect of work; and
Notes:
*Critical Job Title
308
RIVER CLEANING
LEVEL 3
RIVER CLEANING OPERATION SUPERVISOR*
A River Cleaning Operation Supervisor is designated to prepare cleaning daily work

counselling to operators, monitor and evaluate performance of operators, comply with
health, security & environment standard operating procedures and report river cleaning
work status to executive.
A River Cleaning Operation Supervisor will be able to:

1. assist in coordinating logistics for the team such as truck and boat;
3. check safety gears worn by the cleaning operators;
8. ensure that the debris bags are collected timely and placed at designated area;
309

11. stand by on site during cleaning operation; and
12. update cleaning work progress to Executive.
Notes:
*Critical Job Title
310
RIVER CLEANING
LEVEL 4
RIVER CLEANING OPERATION EXECUTIVE*
A River Cleaning Operation Executive is designated to perform workforce and

equipment planning, coordinate the teams and logistic requirement, plan for staff
development training, monitor cleaning work progress and staff discipline, perform
inspection, testing and enforcement of river pollution control ordinances, coordinate
public education programme on river cleanliness, participate in meeting with client and
report work progress to manager.
A River Cleaning Operation Executive will be able to:
1. identify requirement to undertake the task;
2. plan the workforce and equipment to comply with the requirement;
3. coordinate the teams and logistic requirement;
4. monitor the progress of works at all time;
5. analyse the productivity and progress to increase the speed of work;
6. monitor the expenses and cost at all time;
7. ensure the supervisor is on site at all time;
8. conduct training when necessary;
311
9. report on site work progress regularly to the manager;

10. attend meetings with client;
11. communicate well with various entity involved in undertaking the task;
12. supervise and coordinate the activities of subordinate employees including
determining work procedures and schedules;
13. issue instructions and assigning duties;
14. recommend personnel actions;
15. conduct performance reviews;
16. conduct departmental training and orientation;
17. receive complaints regarding violations of environmental regulations;
18. investigate complaint for corrective action and makes recommendations;
19. assist in the development of Pollution Control Training Courses for river cleaning
personnel;
20. oversee implementation including scheduling of group personnel and on-site
direction; and
21. produce reports for the management.
Notes:
*Critical Job Title
312
RIVER CLEANING
LEVEL 5
RIVER CLEANING OPERATION MANAGER*
A River Cleaning Operation Manager is designated to perform manpower planning,

and control the budget, evaluate monitor training programmes, provide expertise on
river pollution prevention, promote efforts in conserving the river, coordinate and
supervise field and laboratory activities related to river quality monitoring and
assessment, carry out technical review of contaminated site remediation and solicit for
new river cleaning job.
A River Cleaning Operation Manager will be able to:

1. plan to undertake the tasks;
2. identify requirements for workforce, equipment and logistics;
3. prepare and monitor the budget;
4. coordinate between supporting department and various team;
5. analyse the overall progress and productivity;
6. monitor the expenses at all time;
7. control the use of petty cash and reimbursement;
313
8. evaluate training requirement and coordinate training programme when necessary;

9. compile report to management regularly;
10. attend meetings with supporting department and client when necessary;
11. communicate well with various entity involved in the task; and
12. market the product and solicit for new job.
13. provide work direction and technical guidance for river pollution control activities;
14. oversee the preparation of documents and contamination reports required by client
and government authorities;
15. provide technical engineering expertise to the division relating to maintaining
existing equipment, preparing specifications and purchase of new equipment;
16. apply engineering, scientific principles and methods; and
17. supervise and coordinate the activities of subordinate employees.
Notes:
*Critical Job Title
314

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What are the main sub-sectors of the cleaning industry identified in Malaysia?

What are the main sub-sectors of the cleaning industry identified in Malaysia?

What are the responsibilities of a River Cleaning Operation Executive?

What are the responsibilities of a River Cleaning Operation Executive?

OCCUPATIONAL ANALYSIS

JABATAN PEMBANGUNAN KEMAHIRAN

First Printing 2012

Perpustakaan Negara Malaysia

1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA)

2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA

Methodology of the Overall Occupational Analysis Process

4. DISCUSSION, CONCLUSION AND RECOMMENDATIONS

ANNEX 1 MOSQF Level Descriptor

List of Panels and Facilitator of Cleaning Industry Occupational

ANNEX 3 Occupational Description for Cleaning Industry

Sub-Sector Public Cleansing

Sub-Sector Transportation Cleaning

Sub-Sector Building Cleaning

Sub-Sector Oil & Gas Cleaning

Sub-Sector Heritage Cleaning

Sub-Sector Marine & River Cleaning

A Competency-Based Model for Skills Training in Malaysia

OA Development Process Flow Chart

Example of Identifying Objects

Example of Occupational Description

Federalisation of Solid Waste Management and Public Cleansing

Example of Occupational Structure

Example of Occupational Area Structure

Occupational Structure for Cleaning Industry

Summary of Job Titles

List of Critical Job Titles

Summary of Critical Job Titles

Cleaning Industry Occupational Area Structure

Supporting Industry for Cleaning Industry

Cleaning Industry Management Standard

Department of Occupational Safety and Health

Economic Transformation Programme

Government Linked Companies

Gross National Income

Information & Communication Technology

Industrial Effluent Treatment System

Institute of Inspection, Cleaning and Restoration Certification

International Sanitary Supply Association

Japan Building Maintenance Association

Malaysian Association of Cleaning Contractors

Marine Department of Malaysia

National Occupational Skills Standard

Occupational Area Analysis

Occupational Area Structure

LIST OF ABBREVIATIONS (continued)

Oil Spill Response Equipment

Personal Protective Equipment

Small & Medium Enterprises

Standard Operating Procedure

United Nations Educational, Scientific and Cultural Organization

CONCEPT OF OCCUPATIONAL ANALYSIS (OA)

Figure 1.0: A Competency-Based Model for Skills Training in Malaysia

Front Office Manager (FOM)

OS can be further analysed to produce Occupational Area Structure (OAS) through

This will eventually result in multi-skilling and multi-tasking due to