Installation Cucm 9 1

Installing Cisco Unified Communications Manager, Release 9.
1(1)
First Published: December 20, 2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version
of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
2014
Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
Preface vii
Purpose vii
Audience vii
Organization vii
Related Documentation viii
Conventions ix
Obtain Support x
Cisco Product Security Overview x
PART I
CHAPTER 1
Cisco Unified CM Installation 1
Cisco Unified Communications Manager Installation 3

Installation Scenarios 3
Install Software From a DVD on the First Node 4
Install Software From a DVD on a Subsequent Node 4
Apply a Patch During Installation of the First Node 5
Apply a Patch During Installation of a Subsequent Node 6
Install a New Node in an Existing Cluster 6
Reuse the MCS-7828 7
Parallel Installations of Cluster Nodes 8
Perform Pre-Installation Tasks for Unified Communications Manager Nodes 8
Important Considerations 9
Frequently Asked Questions 11
Installation Time 11
User Name and Password Requirements 11
Password Recommendations 13
Server Support 14
Installing Cisco Unified Communications Manager, Release 9.1(1)

iii
Contents
Software Restrictions 14
Browser Requirements 14
Verify DNS Registration 15
Server Installation Information 15
Licensing 21
Answer File Generator 21
Network Errors During Installation 22
Installation Overview 22
Install New Operating System and Application 23
Installation Wizard 23
Start Basic Installation 23
Enter Preexisting Configuration Information 26
Apply a Patch to Upgrade During Installation 27
Upgrade From a Local Source 28
Upgrade From a Remote Server 28
Configure Basic Installation 30
Set Up Cisco Unified Communications Manager Publisher Node 32
Set Up Subscriber Node 33
Post-Installation Tasks 34
Change Default Application User Passwords 35
Cisco Unified Serviceability 35
Services Activation 36
Install Licenses 36
Apply Security 36
Set Up Database 36
Log Files 37
COP Files, Dial Plans, and Locales 37
COP File Installation 37
Dial Plan Installation 38
Locale Installation 38
Locale Installation Considerations 39
Locale Files 39
Error Messages 39
Supported Products 41

iv
Contents
PART II
CHAPTER 2
IM and Presence Service Installation 43
Product description 45
Overview of IM and Presence 45
Publisher and subscriber nodes 45
Interaction with Cisco Unified Communications Manager 46
System time on IM and Presence publisher node 46
IM and Presence license requirements 47
CHAPTER 3
Before you begin 49

Read this first 49
DNS requirements 49
Installation time requirements 50
System requirements 50
Required passwords 50
Administrator account username and password 50
Application username and password 50
Security password 51
Required installation information 51
Hardware and software requirements 58
Hardware requirements 58
Software restrictions 58
Perform pre-installation tasks for IM and Presence nodes 58
Cluster topology 59
Deploy multiple nodes in cluster 59
Unattended installation of IM and Presence 60
Generate answer file 60
Reformat USB key to FAT32 file system 61
CHAPTER 4
Installation 63
Installation overview 63
Installation and configuration taskflows 63
Run unattended installation and configuration of publisher node 64
Run unattended installation and configuration of subscriber node 65

v
Contents
Manually install and configure publisher node 66

Manually install and configure subscriber node 68
Add new node to existing cluster 69
Navigation of installation wizard 70
Installation and configuration of IM and Presence 71
Media check 71
Use answer file to install and configure IM and Presence 71
Start basic installation 72
Configure basic installation 73
Configure publisher node 74
Run post-installation deployment wizard 75
Configure subscriber node 77
Configure pre-installed IM and Presence server 78
Perform fresh multinode installation 79
Unrecoverable IM and Presence Service Node 81
CHAPTER 5
Post-installation tasks 83
Perform post-installation tasks 84
Software and firmware updates 85
Apply latest firmware upgrade 85
Check for software upgrades 86
Configure Cisco Unified Communications Manager as Presence Gateway 86
Configure SIP Trunk on Cisco Unified Communications Manager 87
User and server assignments 87
Activate services 87
Change of IM and Presence node name to resolvable value 88
Change IM and Presence Service default domain name 88
CHAPTER 6
Reference 89
RAID and BIOS settings 89
Access Cisco Unified CM IM and Presence Administration 90

vi
Preface
Purpose, page vii
Audience, page vii
Organization, page vii
Related Documentation, page viii
Conventions, page ix
Obtain Support, page x
Cisco Product Security Overview, page x
Purpose
This document describes how to install the following software:
Cisco Unified Communications Manager
Cisco Unified Communications Manager IM and Presence Service
Audience
This installation guide is intended for administrators who are responsible for installing Cisco Unified
Communications Manager and IM and Presence Service software.
Organization
The following table shows how this guide is organized:
Chapter
Description
Part 1
Cisco Unified Communications Manager installation

Provides instructions to install Cisco Unified Communications Manager.

vii
Preface
Related Documentation
Chapter
Description
Part 2
Cisco Unified IM and Presence Service installation

Provides instructions to install the IM and Presence Service.
Related Documentation
For additional installation and upgrade information, refer to the following documents:
Upgrade Guide for Cisco Unified Communications Manager
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
This document describes how to upgrade Cisco Unified Communications Manager.
Cisco Unified Communications Operating System Administration Guide
This document provides information about upgrading the Cisco Unified Communications Manager to
a later appliance-based release.
Replacing a Single Server or Cluster for Cisco Unified Communications Manager
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html
This document describes how to replace a Cisco Unified Communications Manager server or a cluster
of servers.
Command Line Interface Reference Guide for Cisco Unified Communications Solutions
This document describes the Command Line Interface for Cisco Unified Communications Manager.
Some of these commands perform upgrade and installation-related tasks.
For further information about Cisco Unified Communications Manager documentation, refer to the following
URL:
http://cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmaps_list.html.
The following table lists URLs for software and additional documentation.
Table 1: Quick Reference for URLs
Related Information and URL

Software
Cisco Unified
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Communications
Manager service releases

viii
Preface
Conventions
Related Topics
Start Basic Installation, on page 23
Conventions
This document uses the following conventions:
Convention
Description
boldface font
Commands and keywords are in boldface.
italic font
Arguments for which you supply values are in italics.
[ ]
Elements in square brackets are optional.
{x|y|z}
Alternative keywords are grouped in braces and separated by vertical bars.
[x|y|z]
Optional alternative keywords are grouped in brackets and separated by vertical

bars.
string
A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
screen font
Terminal sessions and information the system displays are in screen font.
boldface screen
font
Information you must enter is in boldface
screen
font.
italic screen font
Arguments for which you supply values are in italic screen font.
The symbol ^ represents the key labeled Controlfor example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< >
Nonprinting characters, such as passwords, are in angle brackets.
Notes use the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Timesavers use the following conventions:
Timesaver
Means the described action saves time. You can save time by performing the action described in the
paragraph.

ix
Preface
Obtain Support
Tips use the following conventions:
Tip
Means the information contains useful tips.

Cautions use the following conventions:
Caution
Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
Warnings use the following conventions:
Warning
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar
with standard practices for preventing accidents.
Obtain Support
For information on obtaining documentation, obtaining support, providing documentation feedback, security
guidelines, and also recommended aliases and general Cisco documents, see the monthly Whats New in
Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws
and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/
wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to
export@cisco.com.

x
PART
Cisco Unified CM Installation

Cisco Unified Communications Manager Installation, page 3
CHAPTER

Installation
Installation Scenarios, page 3
Perform Pre-Installation Tasks for Unified Communications Manager Nodes, page 8
Important Considerations, page 9
Frequently Asked Questions, page 11
Browser Requirements, page 14
Verify DNS Registration, page 15
Server Installation Information, page 15
Licensing, page 21
Answer File Generator, page 21
Network Errors During Installation, page 22
Installation Overview, page 22
Install New Operating System and Application, page 23
Configure Basic Installation, page 30
Set Up Cisco Unified Communications Manager Publisher Node, page 32
Set Up Subscriber Node, page 33
Post-Installation Tasks, page 34
COP Files, Dial Plans, and Locales, page 37
Installation Scenarios
You can use this document to perform the following different installation scenarios:
Install software from a DVD on the first node
Install software from a DVD on a subsequent node

3
Apply a patch during installation of the first node

Apply a patch during installation of a subsequent node
Add a new node to an existing cluster
Add a new node to an existing cluster
Reuse the MCS-7828
This document provides an overview of the high-level tasks that you must perform for each of these installation
scenarios. Each high-level task also includes a link to another section of the document, which you can follow
for detailed information about the task.
Note
For information about replacing a server or cluster, refer to Replacing a Single Server or Cluster for Cisco
Unified Communications Manager.
Install Software From a DVD on the First Node

You can install software on the first server or on the first node in a cluster.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Perform all pre-installation tasks that apply to your site.

Follow the procedure to begin installing the software from the DVD to your server.
Follow the procedure for configuring a basic installation.
When the Configuration window displays, choose Yes to configure the new server as the first node.
Follow the procedure to configure the first node server.
Perform all post-installation tasks that apply to your site.
Related Topics
Configure Basic Installation, on page 30
Set Up Cisco Unified Communications Manager Publisher Node, on page 32
Install Software From a DVD on a Subsequent Node

You can install software that you have on a DVD to a subsequent node.

4
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Follow the procedure for performing a basic installation.
When the First Node Configuration displays, choose No to configure the new server as a subsequent node.
Follow the procedure to configure a subsequent node in the cluster.
Perform all post-installation tasks that apply to your site
Related Topics
Set Up Subscriber Node, on page 33
Apply a Patch During Installation of the First Node

You can upgrade to a later release by downloading and applying a patch during installation of the first node.
When you upgrade during an installation, the software versions must have the same major and minor release
number. Major and minor release numbers are defined as follows:
9.x
where 9 = major release number and x = minor release number
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Follow the procedure to apply a software patch.
Follow the procedure for configuring a basic installation.
When the First Node Configuration window displays, choose Yes to configure the new server as the first
node.
Follow the procedure to configure the first node in the cluster.
Related Topics
Apply a Patch to Upgrade During Installation, on page 27
Set Up Cisco Unified Communications Manager Publisher Node, on page 32

5
Apply a Patch During Installation of a Subsequent Node

You can upgrade to a later release by downloading and applying a patch during installation of a subsequent
node.
When you upgrade during an installation, the software versions must have the same major and minor release
number. Major and minor release numbers are defined as follows:
9.x
where 9 = major release number and x = minor release number
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7

Follow the procedure to apply a software patch.
Follow the procedure for performing a basic installation.
When the First Node Configuration window displays, choose No to configure the new server as a subsequent
node.
Follow the procedure to configure a subsequent node in the cluster.
Related Topics
Install a New Node in an Existing Cluster

To install a new node in an existing cluster, perform the following steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Before you make any changes to your existing cluster, be sure that you have a current backup file.
Ensure that you have the appropriate number of licenses to support adding a new node.
Before you install the new node, ensure that you have configured the new node as the publisher node. From
Cisco Unified CM Administration on the publisher node, choose System > Server and configure the IP address
for the subscriber nodes.
For more information, see the Cisco Unified Communications Manager Administration Guide.
Step 5
Step 6
Record the configuration settings for each server that you plan to install.
Follow the procedure to begin installing the software for a basic installation.

6
You must install the same software version on all nodes in the cluster. If you do not have the correct version,
you need to download updated software from Cisco.com.
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Follow the procedure to configure the basic installation.

When the First Node Configuration displays, choose No to configure the new server as the subscriber node.
Follow the procedure for configuring a subscriber node.
Apply security to the new node in the cluster.
If your cluster is running in mixed mode, ensure that you have your USB key and the latest CTL Client installed
on the PC that you use to communicate with the publisher node. After you finish installing the new node, you
will need to update the CTL file on all nodes.
Important
After you install a new node in an existing cluster, all phones that are registered to the cluster are reset.
Related Topics
Apply Security, on page 36
Reuse the MCS-7828

If you have installed Cisco Business Edition 5000 on an MCS-7828 server, and you decide that you need to
migrate to separate Cisco Unified Communications Manager and Cisco Unity Connection environments for
increased scalability and capacity, you can reuse that MCS-7828 server to run Cisco Unified Communications
Manager in a MCS-7825 cluster. Although you can reuse the server, you must reenter your data on the server
manually. You must also obtain another server to run Cisco Unity Connection.
Note
You cannot install Cisco Unified Communications Manager on an MCS-7828 server unless you have
previously installed Cisco Business Edition 5000.
To migrate from Cisco Business Edition 5000 to separate Cisco Unified Communications Manager and Cisco
Unity Connection environments, perform the following steps.
Procedure
Step 1
Order a single migration SKU (CUCM-BE-MIG). The migration SKU ships with software install media that
is required to install Cisco Unified Communications Manager and Cisco Unity Connection. The SKU provides
a node license for the Cisco Unified Communications Manager and enables you to migrate the DLUs to Cisco
Unified Communications Manager.

7
Perform Pre-Installation Tasks for Unified Communications Manager Nodes
Step 2
Step 3
Step 4
Step 5
Step 6
For ordering information, refer to the Cisco Unified Communications Solutions Ordering Guide.
Rehost all device licenses in the Cisco Unified Communications Manager environment by sending a request
to licensing@cisco.com. You must include the MAC address (for MCS server deployments) or License MAC
(for VMware deployments) and proof of purchase of your devices.
Obtain a new server for Cisco Unity Connection.
Rehost all voice-messaging and advanced user licenses by sending an email to licensing@cisco.com. You
must include the MAC address (for MCS server deployments) or License MAC (for VMware deployments)
and proof of purchase of the server on which you plan to install Cisco Unity Connection.
Install Cisco Unified Communications Manager on the MCS-7828 server.
Make sure to read this document and the related release notes before beginning the installation.
Install Cisco Unity Connection on a new server.
Refer to the Installation Guide for Unity Connection.
Parallel Installations of Cluster Nodes

When you install a cluster, you can begin the installation of the publisher node and subscriber nodes at the
same time. When the installation program prompts you to designate the first node as the publisher node, stop
installing on the subscriber nodes until the installation completes on the publisher node. Then configure the
subscriber node(s) on the publisher node. You can then continue the installation on the subscriber nodes. For
optimal performance, you should choose the Skip option rather than the Proceed option in the installation
program.
Perform Pre-Installation Tasks for Unified Communications Manager Nodes

Perform all pre-installation tasks to ensure that you can successfully install the Cisco Unified Communications
Manager (Unified Communications Manager).
Procedure
Step 1
Step 2
Step 3
Review the installation requirements and record the configurations settings for each server that you plan to
install.
If you are installing a cluster or adding a node, verify that the links between servers meet the 80-ms round-trip
time (RTT) requirement and that you have enough bandwidth to support database replication.
For more information on the 80-ms RTT requirement, refer to the Cisco Unified Communications Solution
Reference Network Design (SRND) based on Cisco Unified Communications Manager, which you can find
at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html.
If you are getting the system time from an NTP server (mandatory for VMware deployments), verify that the
publisher node can synchronize with the NTP server before you install a subscriber node. Log into the Command
Line Interface on the publisher node and enter the following command: utils ntp status
Note
To avoid potential compatibility, accuracy, and network jitter problems, the external NTP servers
that you specify for the primary node must be NTP v4 (version 4). If you are using IPv6 addressing,
external NTP servers must be NTP v4.
For more information, see the Command Line Interface Reference Guide for Cisco Unifed Communications
Solutions.

8
Important Considerations
If the publisher node fails to synchronize with an NTP server, installation of a subscriber node can
also fail.
If your firewall is in the routing path, disable the firewall between nodes, if possible. Also, increase the firewall
timeout settings until after you complete the installation.
To temporarily allow network traffic in and out of the nodes (for example, setting the firewall rule for these
nodes to IP any/any) does not always suffice. The firewall might still close necessary network sessions between
nodes due to timeouts.
Do not run Network Address Translation (NAT) or Port Address Translation (PAT) between servers where
you are installing Cisco Unified Communications Manager.
Ensure that the network interface card (NIC) speed and duplex settings on the switch port are the same as
those that you plan to set on the new server.
For GigE (1000/FULL), you should set NIC and switch port settings to Auto/Auto; do not set hard values.
Caution
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Enable PortFast on all switch ports that are connected to Cisco servers. With Portfast enabled, the switch
immediately brings a port from the blocking state into the forwarding state by eliminating the forwarding
delay [the amount of time that a port waits before changing from its Spanning-Tree Protocol (STP) learning
and listening states to the forwarding state].
If you use DNS, verify that all servers on which you plan to install Cisco Unified Communications Manager
are properly registered in DNS.
If you are using a server that is running VMware EX/ESXi and the motherboard has an ICH10 onboard SATA
controller, you must disable the SATA controller in the BIOS. The ICH10 onboard SATA controller is not
supported by EX/ESXi.
a) Boot the server and press F2 when prompted during bootup.
b) Select Advanced tab.
c) Select Mass Storage Controllers Configuration.
d) Set the Onboard SATA Controller to Disabled.
Step 10 Obtain a license file.

Note
For more information on specifying the required number of licenses, refer to the Cisco Unified
Communications Manager Administration Guide.
Step 11 Configure any subscriber nodes on the publisher node before you install a subscriber node.
From Cisco Unified CM Administration on the publisher node, choose System > Server and configure the
IP address for the subscriber nodes. For more information, see the Cisco Unified Communications Manager
Administration Guide.
Related Topics
Verify DNS Registration, on page 15
Licensing, on page 21
Before you proceed with the installation, consider the following requirements and recommendations:
Be aware that when you install on an existing server, the hard drive gets formatted, and all existing data
on the drive gets overwritten.

9
Do not install Cisco Unified Communications Manager in a large Class A or Class B subnet that contains
a large number of devices.
When you install Cisco Unified Communications Manager in a large subnet with a large number devices
in that subnet, the Address Resolution Protocol (ARP) table can fill up quickly (maximum 1024 entries,
by default). When the ARP table gets full, Cisco Unified Communications Manager can have difficulty
talking to endpoints and cannot add more phones.
Ensure that you connect each Cisco Unified Communications Manager node to an uninterruptible power
supply (UPS) to provide backup power and protect your system. Failure to do so may result in damage
to physical media and require a new installation.
Note
You must connect MCS-7816 and MCS-7825 servers to a UPS in order to prevent file
system corruption during power outages.
If you want the Cisco Unified Communications Manager node to automatically monitor UPS signaling
and automatically initiate a graceful shutdown upon power loss, you should use specific UPS and server
models. For more information on supported models and configurations, refer to the Release Notes for
Cisco Unified Communications Manager.
Install the Cisco Unified Communications Manager software on the first node first and then on the
subsequent nodes.
Make sure that the subsequent node servers that you are installing can connect to the first node server
during the installation.
When you enter the Security password on the first node, be sure that you write it down and save it. You
must enter the same password on each subsequent node that you install in the cluster. Install the software
during off-peak hours or a maintenance window to avoid impact from interruptions.
All servers in a cluster must run the same release of Cisco Unified Communications Manager. The only
exception is during a cluster software upgrade, during which a temporary mismatch is allowed.
Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address
and that the Cisco Unified IP Phones can register with the application when you plug the phones into
the network.
The MTU size that you configure for a node must not exceed the lowest MTU size that is configured
on any link in your network and must be the same on all nodes in a cluster. The default server MTU size
is 1500 bytes. You can change the MTU size using the cli command CLI > set network mtu.
Note
When packets on UDP port 8500 that have the DF bit set are exchanged between nodes,
if there is any policy on the WAN router to clear the DF bit and fragment large packets,
this may cause dbreplication issues.
Do not attempt to perform any configuration tasks during the installation.

Do not install any Cisco-verified applications until you complete the installation.
Be aware that directory names and filenames that you enter while you are running the installation program
are case-sensitive.
Disk mirroring on server model 7825 I3 with 160 GB SATA disk drives takes approximately 3 hours.

10
Frequently Asked Questions
Disk mirroring on server model 7828 I3 with 250 GB SATA disk drives takes approximately 4 hours.
For a short period of time after you install Cisco Unified Communications Manager or switch over after
upgrading to a different product version, settings changes made by phone users might get unset. Examples
of phone user settings include call forwarding and message waiting indication light settings. This can
occur because Cisco Unified Communications Manager synchronizes the database after an installation
or upgrade, which can overwrite phone user settings changes.
You may encounter a problem during RAID creation when you install Cisco Unified Communications
Manager 8.6 or an earlier version on 7825 H3 and 7528 H3 servers that currently have Cisco Unified
Communications Manager 9.0 or later installed on it. To resolve the issue:
1 Boot the Cisco Unified CM server with the Cisco Unified CM 9.0 or later recovery disc.
2 When prompted, choose option C to wipe off all data from the system. Option C indicates Cleaning
the system to set to bare metal state.
You can now proceed with the installation of the earlier versions of Cisco Unified CM.
When you insert or remove a USB drive, you might see error messages on the console similar to sdb:
assuming drive cache: write through. You can safely ignore these messages.
Carefully read the information that follows before you proceed with the installation.
If the server is running VMware EX/ESXi and the motherboard has an ICH10 onboard SATA controller,
you must disable the SATA controller in the BIOS. The ICH10 onboard SATA controller is not supported
by EX/ESXi. See the pre-installation tasks for more information.
Related Topics
Perform Pre-Installation Tasks for Unified Communications Manager Nodes, on page 8

The following section contains information about commonly asked questions and responses. Review this
section carefully before you begin the installation.
Installation Time
The entire installation process, excluding pre- and post-installation tasks, takes 45 to 90 minutes, depending
on your server type.
User Name and Password Requirements

Note
The system checks your passwords for strength. See topics related to password considerations for guidelines
on creating a strong password.
During the installation, you must specify the following user names and passwords:
Administrator Account user name and password
Application User name and password

11
Security password
Administrator Account User Name and Password
You use the Administrator Account user name and password to log in to the following areas:
Cisco Unified Communications Operating System Administration
Disaster Recovery System
Command Line Interface
To specify the Administrator Account user name and password, follow these guidelines:
Administrator Account user nameThe Administrator Account user name must start with an alphabetic
character and can contain alphanumeric characters, hyphens and underscores.
Administrator Account passwordThe Administrator Account password must be at least six characters
long and can contain alphanumeric characters, hyphens, and underscores.
You can change the Administrator Account password or add a new Administrator account by using the
command line interface. For more information, see the Command Line Interface Reference Guide for Cisco
Unified Communications Solutions.
Application User Name and Password
When you install Cisco Unified Communications Manager, you must enter an Application User name and
password. You use the Application User name and password to access applications that are installed on the
system, including the following areas:
Cisco Unified CM Administration
Cisco Unified Serviceability
Real Time Monitoring Tool
Cisco Unified Reporting
To specify the Application User name and password, follow these guidelines:
Application User name - The Application User name must start with an alphabetic character and can
contain alphanumeric characters, hyphens and underscores.
Application User password - The Application User password must be at least six characters long and
can contain alphanumeric characters, hyphens, and underscores.

12
Caution
Do not use the system application name as the Application User name. Using a system application name
causes the installation to fail with an unrecoverable error during the installation of the database
System application names are:
CCMSysUser
WDSysUser
CCMQRTSysUser
IPMASysUser
WDSecureSysUser
CCMQRTSecureSysUser
IPMASecureSysUser
TabSyncSysUser
CUCService
You can change the Application User name and password by using the command line interface. For more
information, see the Command Line Interface Reference Guide for Cisco Unified Communications Solutions.
Security Password
During the installation, you must specify a security password. Cisco Unified Communications Manager
systems use this password to authorize communications between nodes; this password must be identical on
all nodes in the cluster.
The Security password must be at least six characters long and can contain alphanumeric characters, hyphens,
and underscores.
Related Topics
Password Recommendations, on page 13
Password Recommendations
The installation wizard checks to ensure that you enter a strong password. To create a strong password, follow
these recommendations:
Mix uppercase and lowercase letters.
Mix letters and numbers.
Include special symbols.
Remember that longer passwords are stronger and more secure than shorter ones.
Avoid the following types of passwords:
Do not use recognizable words, such as proper names and dictionary words, even when combined with
numbers.

13
Browser Requirements
Do not invert recognizable words.

Do not use word or number patterns, such as aaabbb, qwerty, zyxwvuts, 123321, and so on.
Do not use recognizable words from other languages.
Do not use personal information of any kind, including birthdays, postal codes, names of children or
pets, and so on.
Server Support
For information about Cisco Unified Communications Manager supported server models, refer to the following
documentation:
Release notes for your product release
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.
Software Restrictions
You cannot install or use third-party or Windows-based software applications. The system can upload and
process only software that Cisco Systems approves. You must perform all software installations and upgrades
using Cisco Unified Communications Operating System Administration.
Browser Requirements
You can access Cisco Unified CM Administration, Cisco Unified Serviceability, Cisco Unified Reporting,
Cisco Unified Communications Operating System Administration, and Disaster Recovery System by using
the browsers and operating systems listed in the following table. Cisco does not support or test other browsers.
Table 2: Supported Browsers and Operating Systems
You can access Cisco Unified Communications

Manager with this browser...
Microsoft Internet Explorer 8
...if you use one of these operating systems
Microsoft Windows XP SP3

Microsoft Windows Vista SP2 (or latest service
pack available)
Microsoft Windows 7 (32-bit) (with latest
service pack available)

14
Verify DNS Registration
You can access Cisco Unified Communications

Manager with this browser...
Mozilla Firefox 3.x or 4.x (if available)
...if you use one of these operating systems
Microsoft Windows XP SP3

Microsoft Windows Vista SP2 (or latest service
pack available)
Microsoft Windows 7 (32-bit) (latest service
pack available)
Apple Mac OS X (latest service pack available)
Safari 4.x or 5.x (if available)
Apple Mac OS X (or newest OS release available)
Verify DNS Registration

Follow this procedure if you use a DNS in your topology. You must verify that all servers to be added are
registered in DNS properly by performing the following actions:
Procedure
Step 1
Step 2
Step 3
Open a command prompt.

To ping each server by its DNS name, enter ping DNS_name.
To look up each server by IP address, enter nslookup IP_address.
Server Installation Information

Use the following table to record the information about your server. Gather this information for each Cisco
Unified Communications Manager server that you are installing in the cluster. You may not need to obtain
all the information; gather only the information that is pertinent to your system and network configuration.
You should make copies of this table and record your entries for each server in a separate table, even if you
are planning to use the DMABackupInfo.inf file to configure your system.
Note
Because some of the fields are optional, they may not apply to your configuration. For example, if you
choose not to set up an SMTP host during installation, the parameter still displays, but you do not need
to enter a value.

15
Caution
You cannot change some of the fields after installation without reinstalling the software, so be sure to
enter the values that you want.
The last column in the table shows whether you can change a field after installation, and if you can, it
provides the appropriate Command Line Interface (CLI) command.
Caution
If Cisco Unified Communications Manager is running on VMware, changing some of these values after
installation will require you to obtain updated licenses.
Table 3: Node Configuration Data
Parameter
Description
Administrator ID
This field specifies the administrator No, you cannot change the entry after
account user ID that you use for secure installation.
shell access to the CLI, for logging
Note
After installation, you can
into Cisco Unified Communications
create additional
Operating System Administration and
administrator accounts, but
for logging into the Disaster Recovery
you cannot change the
System.
original administrator
Your entry:
Can Entry Be Changed After

Installation?
account user ID.

Administrator Password
Your entry:
This field specifies the password for

the Administrator account, which you
use for secure shell access to the CLI,
for logging into Cisco Unified
Communications Operating System
Administration and for logging into
the Disaster Recovery System.
Yes, you can change the entry after

installation by using the following CLI
command:
CLI > set password admin
Ensure the password is at least six

characters long; it can contain
alphanumeric characters, hyphens, and
underscore.
Application User Name
You use the Application User name

as the default user name for
applications that are installed on the
system, including Cisco Unified
Communications Manager and Cisco
Unified Serviceability.

command:
Application User Password You use the Application User

password as the default password for
applications that are installed on the
Your entry:
system, including Cisco Unified
Communications Manager and Cisco
Unified Serviceability.

command:
Your entry:

16
CLI > utils

reset_ui_administrator_name
CLI > utils

reset_ui_administrator_password
Parameter
Description
Country
From the list, choose the appropriate

country for your installation.
Your entry:
DHCP
Your entry:
Note

Installation?

The value you enter gets used command:
to generate a Certificate
CLI > set web-security
Signing Request (CSR).
If you want to use DHCP to

automatically configure the network
settings on your server, choose Yes.

command:
If you choose Yes, you do not get

prompted for DNS or static
configuration settings.
CLI > set network dhcp
If you choose No, you must enter a

hostname, IP Address, IP Mask, and
Gateway.
DNS Enable
Your entry:
A DNS server resolves a hostname

into an IP address or an IP address into
a hostname. If you do not have a DNS
server, enter No.

command:
CLI > set network dns
If you have a DNS server, Cisco

recommends that you enter Yes to
enable DNS.
Note
DNS Primary
Your entry:
When DNS is not enabled,

you should only enter IP
addresses (not host names)
for all network devices in
your in your Cisco Unified
Communications Manager
network.
Enter the IP address of the DNS server

that you want to specify as the primary
DNS server. Enter the IP address in
dotted decimal format as
ddd.ddd.ddd.ddd.

command:
Consider this field mandatory if DNS

is set to yes (DNS enabled).
DNS Secondary (optional)
Your entry:
Enter the IP address of the DNS server Yes, you can change the entry after
that you want to specify as the optional installation by using the following CLI
secondary DNS server.
command:

17
Parameter
Description

Installation?
Domain
This field represents the name of the

domain in which this machine is
located.

command:
Your entry:
Consider this field mandatory if DNS CLI > set network domain
is set to yes.
CLI > set network
Gateway Address
Enter the IP address of the network

gateway.

command:
Your entry:
If you do not have a gateway, you

must still set this field to
CLI > set network gateway
255.255.255.255. Not having a
gateway may limit you to only being
able to communicate with devices on
your subnet.
If DHCP is set to No, consider this
field mandatory.
Hostname
Enter a host name that is unique to

your server.

installation.
Your entry:
The host name can comprise up to 64

characters and can contain
alphanumeric characters and hyphens.
The first character cannot be a hyphen.
For information, refer to the document

Changing the IP Address and Host
Name for Cisco Unified
Communications Manager for your
product release at the following URL:
http://www.cisco.com/en/US/ucts/sw/
ps556/prod_maintenance_guides_
list.html.voicprod.

field mandatory.
IP Address
Enter the IP address of your server.
Your entry:

field mandatory.
IP Mask
Enter the IP subnet mask of this

machine.
Your entry:

field mandatory.

18

installation.
For information, refer to the document
Changing the IP Address and Host
Name for Cisco Unified
Communications Manager for your
product release at the following URL:
http://www.cisco.com/en/US/ucts/sw/
ps556/prod_maintenance_guides_
list.html.voicprod.
command:
CLI > set network ip eth0
Parameter
Description

Installation?
Location
Enter the location of the server.

command:
Your entry:
The system uses this information to

generate certificate signing requests
(CSRs), which are used to obtain
third-party certificates.
You can enter any location that is

meaningful within your organization.
Examples include the state or the city
where the server is located.
MTU Size
Your entry:
The maximum transmission unit

(MTU) represents the largest packet,
in bytes, that this host will transmit on
the network. Enter the MTU size in
bytes for your network. The default
MTU is 1500 bytes.

command:
CLI > set network mtu
The MTU size that you configure must

not exceed the lowest MTU size that
is configured on any link in your
network. The MTU setting must be
the same on all nodes in a cluster.
Caution
NIC Duplex
Your entry:
Choose the duplex mode for the

network interface card (NIC), either
Full or Half.
Note
NIC Speed
Your entry:
When packets on UDP port

8500 that have the DF bit
set are exchanged between
nodes, if there is any policy
on the WAN router to clear
the DF bit and fragment
large packets, this may
cause dbreplication issues.
This parameter only displays CLI > set network nic

when you choose not to use
Automatic Negotiation.
Choose the speed for the NIC, either

10 megabits per second or 100
megabits per second.
Note

command:

command:
This parameter only displays CLI > set network nic

when you choose not to use
Automatic Negotiation.

19
Parameter
Description

Installation?
NTP Server
Enter the hostname or IP address of

one or more network time protocol
(NTP) servers with which you want to
synchronize. NTP is required for
VMware deployments.

installation by using the Cisco Unified
Communications Operating System:
Your entry:
Settings > NTP Servers
You can enter up to five NTP servers.

Note
Organization
Your entry:
Enter the name of your organization. Yes, you can change the entry after
Tip
You can use this field to enter installation by using the following CLI
multiple organizational units. command:
Note
Security Password
Your entry:
To avoid potential
compatibility, accuracy, and
network jitter problems, the
external NTP servers that you
specify for the primary node
must be NTP v4 (version 4).
If you are usingIPv6
addressing, external NTP
servers must be NTP v4.
To enter more than one

organizational unit name,
separate the entries with a
comma. For entries that
already contain a comma, enter
a backslash before the comma
that is included as part of the
entry.
The value you enter gets used
Servers in the cluster use the security Yes, you can change the entry after
password to communicate with one
another.
command:
The password must contain at least six CLI > set password security
alphanumeric characters. It can contain Caution
To avoid losing
hyphens and underscores, but it must
communications between
start with an alphanumeric character.
nodes, you must change the
Note
Save this password. You will

be asked to enter the same
security password for each
subsequent node in the
cluster.

20
Security password on all

nodes in a cluster and
reboot all of the nodes. For
more information, refer to
the description of this
command in the Command
Line Interface Reference
Guide for Cisco Unifed
Communications Solutions.
Licensing
Parameter
Description

Installation?
SMTP Location
Enter the hostname or IP address for

the SMTP server that is used for
outbound e-mail.

command:
Your entry:
The hostname can contain

CLI > set smtp
alphanumeric characters, hyphens, or
periods, but it must start with an
alphanumeric character.
Note
State
Your entry:
Time Zone
Your entry:
You must fill in this field if

you plan to use electronic
notification.
Enter the state where the server is

located.
Note

The value you enter gets used command:
This field specifies the local time zone Yes, you can change the entry after
and offset from Greenwich Mean Time installation by using the following CLI
(GMT).
command:
Choose the time zone that most closely CLI > set timezone
matches the location of your machine.
Unit
Your entry:
Enter your unit.

Note

The value you enter gets used installation by using the following CLI
command:
Licensing
Licensing helps manage Cisco Unified Communications Manager licenses and enforces the licenses for Cisco
Unified Communications Manager applications and the number of IP phones. See the Enterprise License
Manager User Guide for information about generating and installing licenses.
Answer File Generator

Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended
installations. Individual answer files get copied to the root directory of a USB key or a floppy diskette and
are used in addition to your Cisco Unified Communications Manager product DVD during the installation
process.
The web application supports the following features:
Allows simultaneous generation and saving of answer files for unattended installs on the publisher server
and all subscriber servers.

21
Network Errors During Installation
Provides syntactical validation of data entries.

Provides online help and documentation.
The following usage requirements apply:
The web application supports only fresh installs and does not support upgrades.
If DHCP client is being used on the publisher server, and subscriber server answer files are also being
generated, you must specify the publisher server IP address.
You can access the Cisco Unified Communications Answer File Generator at the following URL:
http://www.cisco.com/web/cuc_afg/index.html
The Cisco Unified Communications Answer File Generator supports Internet Explorer version 6.0 or higher
and Mozilla version 1.5 or higher.
Note
Cisco requires that you use USB keys that are compatible with Linux 2.4. Cisco recommends that you
use USB keys that are preformatted to be compatible with Linux 2.4 for the configuration file. These keys
will have a W95 FAT32 format.
Network Errors During Installation

During the installation process, the installation program verifies that the server can successfully connect to
the network by using the network configuration that you enter. If it cannot connect, a message displays, and
you get prompted to select one of the following options:
RETRY - The installation program tries to validate networking again. If validation fails again, the error
dialog box displays again.
REVIEW (Check Install) - This option allows you to review and modify the networking configuration.
When detected, the installation program returns to the network configuration windows.
Networking gets validated after you complete each networking window, so the message might display
multiple times.
HALT - The installation halts. You can copy the installation log files to a USB disk to aid troubleshooting
of your network configuration.
IGNORE - The installation continues. The networking error gets logged. In some cases, the installation
program validates networking multiple times, so this error dialog box might display multiple times. If
you choose to ignore network errors, the installation may fail.
Installation Overview
The installation process allows you to perform a basic installation or upgrade to a newer service release during
the installation.
For a more detailed description of the different installation types, see the following table.

22
Install New Operating System and Application
Table 4: Installation Types
Installation Types
Description
Basic Install
This option represents the basic Cisco Unified Communications Manager 8.6(1)
installation, which installs the software from the installation disc and does not
use any imported data.
Applying a Patch
(upgrade during install)
This option allows you to upgrade the software version that is contained on the
installation disc with a later release. You can only apply one patch during the
installation process.
Note
Ensure that you have the software image available on DVD or on a

remote server prior to choosing this option.

This section describes how to install the operating system and the Cisco Unified Communications Manager
application. You install the operating system and application by running one installation program.
Installation Wizard
For instructions on how to navigate within the installation wizard, see the following table.
Table 5: Installation Wizard Navigation
To Do This
Press This
Move to the next field
Tab
Move to the previous field
Alt-Tab
Choose an option
Space bar or Enter
Scroll up or down in a list
Up or down arrow
Go to the previous window
Space bar or Enter to choose Back (when available)
Get help information on a window
Space bar or Enter to choose Help (when available)
Start Basic Installation

To start the installation, follow this procedure.

23
Note
If you are installing a subscriber node or adding a node to an existing cluster, you must configure the
hostname or IP address of the new node on the publisher node in the cluster. From Cisco Unified CM
Administration on the publisher node, choose System > Server and enter the IP address or hostname of
the subscriber node. For more information, see the Cisco Unified Communications Manager Administration
Guide.
Note
Because the Cisco Business Edition 5000 software was pre-installed on the server, you do not need to
reinstall the software unless you want to re-image the server with a later product release. Go directly to
the configure basic installation procedure to enter the configuration information.
Procedure
Step 1
Step 2
If you have a USB key with configuration information that the Answer File Generator generated, insert it
now.
Note
If you have a new server with the software pre-installed, you do not need to install from a DVD or
ISO file, unless you want to re-image the server with a later product release. Go directly to the
configure basic installation procedure to enter the configuration information; see the Related Topics
below for more information.
Insert the installation DVD in the tray and restart the server so that it boots from the DVD.
After the server completes the boot sequence, the DVD Found window displays.
Step 3
To perform the media check, choose Yes or, to skip the media check, choose No.
The media check checks the integrity of the DVD. If your DVD passed the media check previously, you might
choose to skip the media check.
Step 4
If you choose Yes to perform the media check, the Media Check Result window displays. Perform these
tasks:
a) If the Media Check Result displays Pass, choose OK to continue the installation.
b) If the media fails the Media Check, either download another copy from Cisco.com or obtain another DVD
directly from Cisco.
Step 5
The system installer performs the following hardware checks to ensure that your system is correctly configured.
If the installer makes any changes to your hardware configuration settings, you will get prompted to restart
your system. Leave the DVD in the drive during the reboot:
First, the installation process checks for the correct drivers, and you may see the following warning:
No hard drives have been found. You probably need to manually choose
device drivers for install to succeed. Would you like to select
drivers now?
To continue the installation, choose Yes.
The installation next checks to see whether you have a supported hardware platform. If your server does
not meet the exact hardware requirements, the installation process fails with a critical error. If you think
this is not correct, capture the error and report it Cisco support.
The installation process next verifies RAID configuration and BIOS settings.

24
Note
Note
For MCS 7825 H3 and MCS 7828 H3 Server models, the installation process detects and disables
the SATA RAID, if enabled. The System Rebooting Intermediately window appears with the
message
System is going to reboot for SATA RAID to be disabled in BIOS Press any key to continue
This disables the SATA RAID and reboots the system. On reboot, the installation will continue
and will activate the Linux SW RAID.
If this step repeats, choose Yes
again.
If the installation program must install a BIOS update, a notification appears telling you that the system
must reboot. Press any key to continue with the installation.
After the hardware checks complete, the Product Deployment Selection window displays.
Step 6
In the Product Deployment Selection window, specify the product to install:

If you are installing the IM and Presence Service, select OK.
If you are installing a Cisco Unified Communications Manager application, select the product to install
and choose OK. You can choose from the following options:
Cisco Unity Connection
Cisco Business Edition 5000 (includes Cisco Unified Communications Manager and Cisco Unity
Connection)
Cisco Prime License Manager
The window indicates which products are supported and not supported by your hardware. If only
one product is supported, you do not choose which product to install.
Note
Cisco Prime License Manager is installed co-resident automatically as part of this installation.
Following the installation, Cisco Prime License Manager can be used to provide simplified,
enterprise-wide management of user-based licensing, including license fulfillment. Cisco Prime
License Manager handles licensing fulfillment, supports allocation and reconciliation of licenses
across supported products, and provides enterprise level reporting of usage and entitlement. For more
information, see the Cisco Prime License Manager User Guide.
If software is currently installed on the server, the Overwrite Hard Drive window opens and displays the
current software version on your hard drive and the version on the DVD or ISO file. Choose Yes to continue
with the installation or No to cancel.
Caution
If you choose Yes on the Overwrite Hard Drive window, all existing data on your hard drive
gets overwritten and destroyed.
The Platform Installation Wizard window displays.
Note
Step 7
Step 8
Choose one of the following options:

To enter your configuration information manually and have the installation program install the configured
software on the server, choose Proceed and continue with this procedure.
To do any of the following tasks, choose Skip and perform the configure basic installation procedure
to enter the configuration information.

25
Manually configure the software that is pre-installed on your server In this case you do not need
to install the software, but you must configure the pre-installed software.
Perform an unattended installation In this case, you provide preexisting configuration information
on a USB key or floppy disk.
Install the software before manually configuring it In this case the installation program installs
the software, then prompts you to configure it manually. You can choose Skip if you want to pre-install
the application on all your servers first and then enter the configuration information at a later time.
This method might cause you to spend more time performing the installation than the other methods.
Step 9
In the Apply Additional Release window, choose one of the following installation types:
To upgrade to a later Service Release of the software during installation, choose Yes. Continue to perform
the procedure to apply a patch.
To skip this step or to install IM and Presence nodes, choose No.
To return to the previous window, choose Back.
Step 10 In the Basic Install window, choose Continue to install the software or configure the pre-installed software.
Perform the configure basic installation procedure to configure the basic installation.
Related Topics
Enter Preexisting Configuration Information , on page 26
Enter Preexisting Configuration Information

Follow this procedure if you have a server that has the product pre-installed, or if you installed the product
earlier but chose Skip in the Platform Installation Wizard window to configure the server at a later time.
Procedure
Step 1
After the system restarts, the Preexisting Installation Configuration window displays.
Step 2
If you have preexisting configuration information that the Answer File Generator created, that is stored on a
USB key, insert the USB key now and choose Continue. The installation wizard will read the configuration
information during the installation process.
Note
If a popup window states that the system detected new hardware, press any key and then choose
Install from the next window.
Step 3
To continue with the Platform Installation Wizard, choose Proceed.
Step 4
In the Apply Additional Release window, choose one of the following installation types:
To upgrade to a later Service Release of the software during installation, choose Yes. Continue to perform
the procedure to apply a patch.

26
To skip this step, choose No.

To return to the previous window, choose Back.
Step 5
In the Basic Install window, choose Continue. Perform the configure basic installation procedure to configure
the basic installation.
Related Topics
Apply a Patch to Upgrade During Installation

If you choose Yes in the Apply a Patch window, the installation wizard installs the software version that is
on the DVD first, and then restarts the system. You must obtain the appropriate upgrade file from Cisco.com
before you can upgrade during installation.
Note
You can upgrade to any supported higher release, so long as you have a full patch, not an ES or an SR,
in which case you can only upgrade to a later service release within the same maintenance release.
For information about supported upgrades, see the Release Notes for your product release and the Cisco
Unified Communications Manager Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/
ps556/products_device_support_tables_list.html.
You can access the upgrade file during the installation process from a local disk (DVD), or from a remote
FTP or SFTP server.
Procedure
Step 1
The Install Upgrade Retrieval Mechanism Configuration window displays.
Step 2
Choose the upgrade retrieval mechanism to use to retrieve the upgrade file:
SFTP - Retrieves the upgrade file from a remote server by using the Secure File Transfer Protocol
(SFTP). Skip to the procedure to upgrade from a remote server..
FTP - Retrieves the upgrade file from a remote server by using File Transfer Protocol (FTP). Skip to
the procedure to upgrade from a remote server.
LOCAL - Retrieves the upgrade file from a local DVD. Continue with the procedure to upgrade from
a local disk.

27
Upgrade From a Local Source

Before you can upgrade from a local source, you must download the appropriate patch file from Cisco.com
and use it to create an upgrade DVD. You must create an ISO image on the DVD from the upgrade file. Just
copying the ISO file to a DVD will not work.
Procedure
Step 1
When the Local Patch Configuration window displays, enter the patch directory and patch name, if required,
and choose OK.
The Install Upgrade Patch Selection Validation window displays.
Step 2
Step 3
The window displays the patch file. To update the system with this patch, choose Continue.
Choose the upgrade patch to install. The system installs the patch, then restarts the system with the upgraded
software version running.
After the system restarts, the Preexisting Configuration Information window displays.
Step 4
To continue the installation, choose Proceed.

Step 5
To continue the installation, choose Proceed or choose Cancel to stop the installation.
If you choose Proceed, the Apply Patch window displays. Continue with the next step.
If you choose Cancel, the system halts, and you can safely power down the server.
Step 6
When the Apply Patch window displays, choose No.
Step 7
The Windows Upgrade window displays.
Step 8
Choose No and perform the procedure to configure the basic installation.
Upgrade From a Remote Server

Use this procedure to upgrade Unified Communications Manager nodes from a remote server. This option is
not available for IM and Presence nodes.
Before you can upgrade Unified Communications Manager from a remote server, you must download the
appropriate patch file from Cisco.com to an FTP or SFTP server that the server can access.
Cisco allows you to use any SFTP server product but recommends SFTP products that have been certified
with Cisco through the Cisco Technology Developer Partner program (CTDP). CTDP partners, such as
GlobalSCAPE, certify their products with specified version of Cisco Unified Communications Manager. For
information on which vendors have certified their products with your version of Cisco Unified Communications
Manager, refer to http://www.cisco.com/pcgi-bin/ctdp/Search.pl. For information on using GlobalSCAPE
with supported Cisco Unified Communications versions, refer to http://www.globalscape.com/gsftps/
cisco.aspx.Cisco uses the following servers for internal testing. You may use one of the servers, but you must
contact the vendor for support:
Open SSH (for Unix systems. Refer to http://sshwindows.sourceforge.net/)
Cygwin (http://www.cygwin.com/)
Titan (http://www.titanftp.com/)

28
Note
For issues with third-party products that have not been certified through the CTDP process, contact the
third-party vendor for support.
If you chose to upgrade through an FTP or SFTP connection to a remote server, you must first configure
network settings so that the server can connect to the network.
Procedure
Step 1
Configure the auto negotiation setting.

To enable automatic negotiation, choose Yes. This option sets the speed and duplex settings of the
Ethernet network interface card (NIC) by using automatic negotiation. The MTU Configuration window
displays. Skip the next step then continue.
Note
To use this option, your hub or Ethernet switch must support automatic negotiation.
To disable automatic negotiation, choose No. The NIC Speed and Duplex Configuration window displays.
Continue with the next step.
Step 2
If you chose to disable automatic negotiation, manually choose the appropriate NIC speed and duplex settings
now and choose OK to continue.
The MTU Configuration window displays.
Step 3
In the MTU Configuration window, you can change the MTU size from the operating system default.
The maximum transmission unit (MTU) represents the largest packet, in bytes, that this host will transmit on
the network. If you are unsure of the MTU setting for your network, use the default value.
Caution
If you configure the MTU size incorrectly, your network performance can be affected.
To accept the default value (1500 bytes), choose No.

To change the MTU size from the operating system default, choose Yes, enter the new MTU size, and
choose OK.
The DHCP Configuration window displays.
Step 4
For network configuration, you can choose to either set up static network IP addresses for the node and gateway
or to use Dynamic Host Configuration Protocol (DHCP). Static IP addresses are recommended. If you use
DHCP, use static DHCP.
If you have a DHCP server that is configured in your network and want to use DHCP, choose Yes. The
installation process attempts to verify network connectivity.
If you want to configure static IP addresses for the node, choose No. The Static Network Configuration
window displays.
Step 5
If you chose not to use DHCP, enter your static network configuration values and choose OK.
The DNS Client Configuration window displays.
Step 6
To enable DNS, choose Yes, enter your DNS client information, and choose OK.
After the system configures the network and checks for connectivity, the Remote Patch Configuration window
displays.

29
Configure Basic Installation
Step 7
Enter the location and login information for the remote file server. The system connects to the remote server
and retrieves a list of available upgrade patches.
If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning of
the directory path. For example, if the upgrade file is in the patches directory, you must enter /patches
If the upgrade file is located on a Windows server, remember that you are connecting to an FTP or SFTP
server, so use the appropriate syntax, including:
Begin the path with a forward slash (/) and use forward slashes throughout the path.
The path must start from the FTP or SFTP root directory on the server, so you cannot enter a Windows
absolute path, which starts with a drive letter (for example, C:).
The Install Upgrade Patch Selection window displays.
Step 8
Choose the upgrade patch to install. The system downloads, unpacks, and installs the patch and then restarts
the system with the upgraded software version running.
After the system restarts, the Preexisting Configuration Information window displays.
Step 9
To continue the installation, choose Proceed.

Step 10 To continue the installation, choose Proceed or choose Cancel to stop the installation.
If you choose Proceed, the Apply Patch window displays. Continue with the next step.
If you choose Cancel, the system halts, and you can safely power down the server.
Step 11 In the Apply Patch window displays, choose No.
The Windows Upgrade window displays
Step 12 Choose No and perform the configure basic installation procedure to configure the basic installation.

Procedure
Step 1
In the Timezone Configuration window, choose the appropriate time zone for the server and then choose
OK.
The Auto Negotiation Configuration window displays.
Step 2
The installation process allows you to automatically set the speed and duplex settings of the Ethernet network
interface card (NIC) by using automatic negotiation. You can change this setting after installation.
To enable automatic negotiation, choose Yes.
Note
To use this option, your hub or Ethernet switch must support automatic negotiation.
To disable automatic negotiation, choose No and continue with the next step.
The NIC Speed and Duplex Configuration window displays.

30
Step 3
If you chose to disable automatic negotiation, manually choose the appropriate NIC speed and duplex settings
now and choose OK to continue.
Step 4
In the MTU Configuration window, you can change the MTU size from the operating system default.
The maximum transmission unit (MTU) represents the largest packet, in bytes, that this host will transmit on
the network. If you are unsure of the MTU setting for your network, use the default value, which is 1500
bytes.
Caution
If you configure the MTU size incorrectly, your network performance can be affected.
To accept the default value (1500 bytes), choose No.

To change the MTU size from the operating system default, choose Yes, enter the new MTU size, and
choose OK.
The DHCP Configuration window displays.
Step 5
For network configuration, you can choose to either set up a static network IP address for the node or to use
Dynamic Host Configuration Protocol (DHCP). Static IP addresses are recommended. If you use DHCP, use
static DHCP.
If you have a DHCP server that is configured in your network and want to use DHCP, choose Yes. The
network restarts, and the Administrator Login Configuration window displays.
If you want to configure a static IP address for the node, choose No. The Static Network Configuration
window displays.
Step 6
If you chose not to use DHCP, enter your static network configuration values and choose OK.
The DNS Client Configuration window displays.
Step 7
To enable DNS, choose Yes, enter your DNS client information, and choose OK.
The network restarts by using the new configuration information, and the Administrator Login Configuration
window displays.
Step 8
Enter your Administrator login and password.

Note
The Administrator login must start with an alphabetic character, be at least six characters long, and
can contain alphanumeric characters, hyphens, and underscores. You will need the Administrator
login to log in to Cisco Unified Communications Operating System Administration, the command
line interface, and the Disaster Recovery System.
The Certificate Information window displays.
Step 9
Enter your certificate signing request information and choose OK.

The First Node Configuration window displays.
Step 10 You can configure this server as either the publisher node in a Cisco Unified Communications Manager cluster
or as a subscriber node.
To configure this server as the first Cisco Unified Communications Manager node, choose Yes and
continue with the procedure to set up the Cisco Unified Communications Manager publisher node.
To configure this server as a subscriber node in the cluster, choose No and continue with the procedure
to set up a subscriber node.

31
Set Up Cisco Unified Communications Manager Publisher Node
Set Up Cisco Unified Communications Manager Publisher Node

Follow this procedure to configure the first server where you install Cisco Unified Communications Manager
software as the publisher node for the cluster. Perform this procedure after you have completed the basic
installation and configured the basic installation.
Procedure
Step 1
The Network Time Protocol Client Configuration window appears.

Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher node.
Subscriber nodes in the cluster will get their time from the first node.
When you are installing Cisco Unity Connection on a virtual machine, you must specify an external
NTP server.
Choose whether you want to configure an external NTP server or manually configure the system time.
Note
Step 2
To set up an external NTP server, choose Yes and enter the IP address, NTP server name, or NTP server
pool name for at least one NTP server. You can configure up to five NTP servers, and Cisco recommends
that you use at least three. Choose Proceed to continue with the installation.
The system contacts an NTP server and automatically sets the time on the hardware clock.
Note
If the Test button appears, you can choose Test to check whether the NTP servers are accessible.
To manually configure the system time, choose No and enter the appropriate date and time to set the
hardware clock. Choose OK to continue with the installation.
The Database Access Security Configuration window appears.
Step 3
Enter the Security password from Required Installation Information.

Note
The Security password must start with an alphanumeric character, be at least six characters long, and
can contain alphanumeric characters, hyphens, and underscores. The system uses this password to
authorize communications between nodes, and you must ensure this password is identical on all
nodes in the cluster.
The SMTP Host Configuration window appears.
Step 4
If you want to configure an SMTP server, choose Yes and enter the SMTP server name. If you do not want
to configure the SMTP server, choose No, which redirects to Smart Call Home page. To go to previous page,
choose Back and to see the information about the SMTP configuration, choose Help.
Choose OK. The Application User Configuration window appears.
Enter the Application User name and password from and confirm the password by entering it again.
Choose OK. The Platform Configuration Confirmation window appears.
To continue with the installation, choose OK; or to modify the platform configuration, choose Back.
The system installs and configures the software. The server reboots.
Step 5
Step 6
Step 7
Step 8
When the installation process completes, you are prompted to log in by using the Administrator account and
password.

32
Set Up Subscriber Node
Set Up Subscriber Node

Use the following procedure to configure a subscriber node in the cluster.
Before You Begin

Before you configure subscriber nodes, you must associate each of the subscriber nodes in the cluster with
its publisher node.
For Unified Communications Manager subscriber nodes, associate each of the subscriber nodes in the
cluster with the Unified Communications Manager publisher node using the Cisco Unified CM
Administration interface.
For more information, see the Cisco Unified Communications Manager Administration Guide.
Procedure
Step 1
Step 2
Step 3
If you configured Network Time Protocol on the publisher node, ensure that it is synchronized with an NTP
server before you install a subscriber node. From the Command Line Interface on the publisher node, enter
utils ntp status. Ensure that the output indicates that the node is synchronized with an NTP server.
Note
If the publisher node is not synchronized with an NTP server, installation of the subscriber node will
fail.
On the First Node Configuration window, read the Warning and make sure you have correctly configured the
first node as the publisher node. To continue with the installation of the subscriber node, click OK.
The Network Connectivity Test Configuration window displays.
During installation of a subscriber node, the system checks to ensure that the subscriber node can connect to
the publisher node.
To pause the installation after the system successfully verifies network connectivity, choose Yes.
To continue the installation with a pause, choose No.
The First Node Access Configuration window displays.
Step 4
Enter the publisher node connectivity information and choose OK.

The system checks for network connectivity.
If you chose to pause the system after the system successfully verifies network connectivity, the Successful
Connection to First Node window displays. Choose Continue.
If the network connectivity test fails, the system always stops and allows you to go back and reenter
the parameter information.
The SMTP Host Configuration window displays.
Note
Step 5
If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note
To use certain operating system features, you must configure an SMTP server; however, you can
also configure an SMTP server later by using the operating system GUI or the command line interface.
The Platform Configuration Confirmation window displays.

33
Post-Installation Tasks
Step 6
Step 7
To start installing the software, choose OK, or, if you want to change the configuration, choose Back.
When the installation process completes, you get prompted to log in by using the Administrator account and
password.
What to Do Next
Proceed to complete the post-installation tasks.
Related Topics
Post-Installation Tasks, on page 34
After installing the Cisco Unified Communications Manager on your server, you must set some configuration
parameters and perform other post-installation tasks before you can begin using it. Perform these tasks for
the server that you install and complete the tasks before other servers in the cluster are installed.
For post-installation tasks that you must complete after the installation, see the following table.
Table 6: Post-Installation Tasks
Important Notes
Log in as the Cisco Unified Communications Manager

Application User and change the Application User
passwords.
See the Change Default Application User Passwords, on page 35.
Install Real Time Monitoring Tool.
You can use Real Time Monitoring Tool to monitor system health, and
view and collect logs.
For installation instructions and more information about Real Time
Monitoring Tool, see the Cisco Unified Real Time Monitoring Tool
Configure the netdump utility, if you installed a cluster of

servers.
The netdump utility allows you to send data and memory crash dump
logs from one server on the network to another.
For instructions for configuring the netdump utility, refer to the
Troubleshooting Guide
Upload your Cisco Unified Communications Manager

license files to the first node.
See the Install Licenses, on page 36.
Activate Cisco Unified Communications Manager feature Refer to Cisco Unified Serviceability Administration Guide.
services that you want to run.
See the Cisco Unified Serviceability, on page 35.
Before you activate feature services, you must perform
required preactivation tasks. For service activation
requirements, refer to the Cisco Unified Serviceability

34
Important Notes
Configure the backup settings.
Refer to Disaster Recovery System Administration Guide.
Remember to back up your data daily.

The locale English_United_States installs automatically on Refer to Cisco Unified Communications Operating System
the server; however, you can add new locales to the server, Administration Guide.
if required.
Perform this task only after you have completed the
installation for the entire cluster, and set up the database.
Install COP enabler files for any custom device types that
you want to use that do not ship with Cisco Unified
Communications Manager.
Perform this task only after you have completed the
installation for the entire cluster, and set up the database.
If applicable, configure any network management systems Refer to the Cisco Unified Serviceability Administration Guide.
in use at your site.
If you want to set up a secure cluster, you can run your Cisco For more information, see the Cisco Unified Communications Manager
IP Telephony network in mixed mode.
Security Guide.
Configure the system.
See theSet Up Database, on page 36.

For more information, refer to the Cisco Unified Communications
Manager System Guide.
Install Cisco Unified Communications Manager IM and

Presence Service.
See Installation overview, on page 63.
Change Default Application User Passwords

The installation sets all Application User passwords to the same Application User password that you entered
during installation. Cisco recommends that you log in to Cisco Unified CM Administration and change these
passwords. Refer to Cisco Unified Communications Manager Administration Guide for the procedure for
changing a password.
Cisco Unified Serviceability

To access Cisco Unified CM Administration or Cisco Unified Serviceability, you will need to use a web
browser from a PC with network access to the Cisco Unified Communications Manager server.
Even though all services are installed on each server in the cluster, you must manually activate the services
that you want to run on each server in the cluster through Cisco Unified Serviceability. For service
recommendations and more information, see Cisco Unified Serviceability Administration Guide.

35
Services Activation
Even though all services are installed on the server, you may need to use Cisco Unified Serviceability to
manually activate services that you want to run. For service recommendations and more information, see
Cisco Unified Serviceability Administration Guide.
Install Licenses
See the Cisco Prime License Manager User Guide for information about generating and installing licenses
for Cisco Unified Communications Manager.
Apply Security
Use the following procedure to apply security to a new node in a secure cluster after you have successfully
added the node.
For more information on adding a new node to a cluster, see the Install a New Node in an Existing Cluster,
on page 6.
Note
For more information, refer to the Cisco Unified Communications Manager Security Guide.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Activate the Cisco CTL Provider service on the new node.

Use an etoken from the existing CTL file and run the CTL client again to get the certificates from all the
servers in the cluster, including the new server, into the CTL file. You must be running the Cisco CTL Provider
on all servers in the cluster to generate the certificates and update the CTL file.
Restart the Cisco TFTP service on all TFTP servers.
Restart the Cisco CallManager service on all the nodes.
Reset all devices to distribute the new CTL file to the devices.
Set Up Database
After installing Cisco Unified Communications Manager, you use Cisco Unified CM Administration to begin
configuring the database. The Cisco Unified Communications Manager database contains information and
parameters that relate to the system as a whole, to connected devices, and to individual users. The following
list describes a few tasks that you must perform in Cisco Unified CM Administration or Cisco Unified
Serviceability:
1 In Cisco Unified Serviceability, activate the services that you want to run on each server in the cluster.
2 Configure system-level settings, such as Cisco Unified Communications Manager Groups.
3 Design and configure your dialing plan.

36
COP Files, Dial Plans, and Locales
4 Configure media resources for conferences, music on hold, and so on.

5 Configure systemwide features, Cisco Unified IP Phone services, Cisco Unified Communications Manager
Extension Mobility, Cisco Unified Communications Manager Attendant Console, and Cisco Unified
Communications Manager Assistant.
6 Install and configure the gateways.
7 Enable computer telephony integration (CTI) application support; then, install and configure the desired
CTI applications.
8 Configure the users.
9 Configure and install the phones; then, associate users with the phones.
For more information about configuring the Cisco Unified Communications Manager database, see Cisco
Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System
Guide, or online help in the Cisco Unified Communications Manager application.
Log Files
If you encounter problems with the installation, you may be able to examine the install log files by entering
the following commands in Command Line Interface.
To obtain a list of install log files from the command line, enter
Command Syntax
file list install *
To view the log file from the command line, enter
file view install log_file
where log_file is the log file name.
You can also view logs by using the Real Time Monitoring Tool. For more information on using and installing
the Real Time Monitoring Tool, refer to theCisco Unified Real Time Monitoring Tool Administration Guide.
You can get more information about installation events by viewing or downloading the System History log.
Refer to the following for more information:
Cisco Unified Real Time Monitoring Tool Administration Guide
Troubleshooting Guide

This section contains information about COP files, dial plans, and locales.
COP File Installation

The following guidelines apply to installing COP files. If the documentation for a specific COP file contradicts
these general guidelines, follow the COP file documentation:
Install the appropriate COP file on every node in a cluster. Perform this task before you install new
software on each node in the cluster and set up the database.

37
After you install a COP file, you must restart the node.
Restart Cisco Unified Communications Manager to ensure that configuration changes that are made
during the COP file installation get written into the database.
Dial Plan Installation

You can install dial plan files from either a local or a remote source by using the same process for installing
software upgrades. See the Upgrade Guide for Cisco Unified Communications Manager for more information
about upgrading from a local or remote source.
After you install the dial plan files on the system, log in to Cisco Unified CM Administration and then navigate
to Call Routing > Dial Plan Installer to complete installing the dial plans.
Locale Installation
You can configure Cisco Unified Communications Manager and IM and Presence Service to support multiple
languages. There is no limit to the number of supported languages you can install.
Cisco provides locale-specific versions of the Cisco Unified Communications Manager Locale Installer on
www.cisco.com. Installed by the system administrator, the locale installer allows the user to view/receive the
chosen translated text or tones, if applicable, when a user works with supported interfaces.
Tip
Since the primary language spoken in Belgium is Dutch, you can download the Dutch (Netherlands) locale
file, for example, cm-locale-nl_NL- 8.5.1.2100-1.cop.sgn (Cisco Unified Communications Locale Installer
8.5.1.21000-1 Dutch (Netherlands)). Secondary languages commonly spoken in Belgium are French and
German.
User Locales
User locale files contain language information for a specific language and country. They provide translated
text and voice prompts, if available, for phone displays, user applications, and user web pages in the locale
that the user chooses. These files use the following naming convention:.
cm-locale-language-country-version.cop (Cisco Unified Communications Manager)
Network Locales
Network locale files provide country-specific files for various network items, including phone tones,
annunciators, and gateway tones. The combined network locale file uses the following naming convention:
cm-locale-combinednetworklocale-version.cop (Cisco Unified Communications Manager)
Cisco may combine multiple network locales in a single locale installer.

38
Note
The Cisco Media Convergence Server (MCS) or Cisco-approved, customer-provided server can support
multiple locales. Installing multiple locale installers ensures that the user can choose from a multitude of
locales.
You can install locale files from either a local or a remote source by using the same process for installing
software upgrades. You can install more than one locale file on each node in the cluster. Changes do not
take effect until you reboot every node in the cluster. Cisco strongly recommends that you do not reboot
the nodes until you have installed all locales on all nodes in the cluster. Minimize call-processing
interruptions by rebooting the nodes after regular business hours.
Locale Installation Considerations

Install locales after you have installed Cisco Unified Communications Manager on every node in the cluster
and have set up the database.
You can install locale files from either a local or a remote source by using the same process for installing
software upgrades. You can install more than one locale file on each node in the cluster. You must restart
each node in the cluster after installation to activate the new locales.
Related Topics
Locale Files, on page 39
Locale Files
When you install locales on a node, install the following files:
User Locale files - These files contain language information for a specific language and country and use
the following convention:
cm-locale-language-country-version.cop (Cisco Unified Communications Manager)
Combined Network Locale file - Contains country-specific files for all countries for various network
items, including phone tones, annunciators, and gateway tones. The combined network locale file uses
the following naming convention:
cm-locale-combinednetworklocale-version.cop (Cisco Unified Communications
Manager)
Error Messages
See the following table for a description of the messages that can occur during Locale Installer activation. If
an error occurs, you can view the messages in the installation log.

39
Table 7: Locale Installer Error Messages and Descriptions
Message
Description
[LOCALE] File not found:

This error occurs when the system cannot
<language>_<country>_user_locale.csv, the user locale has not locate the CSV file, which contains user
been added to the database.
locale information to add to the database.
This indicates an error with the build
process.
[LOCALE] File not found: <country>_network_locale.csv, the
network locale has not been added to the database.
This error occurs when the system cannot

locate the CSV file, which contains
network locale information to add to the
database This indicates an error with the
build process.
[LOCALE] Communications Manager CSV file installer installdb This error occurs because a Cisco Unified
is not present or not executable
Communications Manager application
called installdb must be present; it reads
information that is contained in a CSV
file and applies it correctly to the Cisco
Unified Communications Manager
database. If this application is not found,
it either was not installed with Cisco
Unified Communications Manager (very
unlikely), has been deleted (more likely),
or the node does not have Cisco Unified
Communications Manager installed (most
likely). Installation of the locale will
terminate because locales will not work
without the correct records that are held
in the database.
[LOCALE] Could not create /usr/local/cm/application_locale
/cmservices/ipma/com/cisco/ipma
/client/locales/maDialogs_<ll>_<CC>.properties.Checksum.
These errors could occur when the system

fails to create a checksum file; causes can
include an absent Java executable,
/usr/local/thirdparty/java/j2sdk/
[LOCALE] Could not create
jre/bin/java, an absent or damaged
/usr/local/cm/application_locale/cmservices/ipma/com/cisco/
ipma/client/locales/maMessages_<ll>_<CC>.properties.Checksum. Java archive file,
/usr/local/cm/jar/cmutil.jar, or an absent
[LOCALE] Could not create /usr/local/cm/
or damaged Java class,
application_locale/cmservices/ipma/com/cisco/
com.cisco.ccm.util.Zipper. Even if these
ipma/client/locales/maGlobalUI_<ll>_<CC>.properties.Checksum. errors occur, the locale will continue to
work correctly, with the exception of
[LOCALE] Could not create /usr/local/cm/
application_locale/cmservices/ipma/
Assistant, which cannot detect a change
LocaleMasterVersion.txt.Checksum.
in localized Cisco Unified
Communications Manager Assistant files.

40
Message
Description
[LOCALE] Could not find

/usr/local/cm/application_locale/cmservices/ipma/LocaleMaster
Version.txt in order to update Unified CM Assistant locale
information.
This error occurs when the file does not

get found in the correct location, which
is most likely due to an error in the build
process.
[LOCALE] Addition of <RPM-file-name> to the Cisco Unified This error occurs because of the collective
Communications Manager database has failed!
result of any failure that occurs when a
locale is being installed; it indicates a
terminal condition.
Supported Products
For a list of products that Cisco Unified Communications Manager Locale Installers support, see the Cisco
IP Telephony Locale Installer for Cisco Unified Communications Manager, which is available at this URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-locale-51

41

42
PART
II
IM and Presence Service Installation

Product description, page 45
Before you begin, page 49
Installation, page 63
Post-installation tasks, page 83
Reference, page 89
CHAPTER
Product description
This chapter describes the IM and Presence Service.
Overview of IM and Presence, page 45
Publisher and subscriber nodes, page 45
Interaction with Cisco Unified Communications Manager, page 46
IM and Presence license requirements, page 47
Overview of IM and Presence

IM and Presence is a service of Cisco Unified Communications Manager. It provides native standards-based
dual-protocol enterprise instant messaging (IM) and network-based presence as part of Cisco Unified
Communications. This secure, scalable, and easy-to-manage service offers users feature-rich communications
capabilities both within and external to the enterprise.
Publisher and subscriber nodes

Note
Before you install IM and Presence, you must install Cisco Unified Communications Manager. From
Release 9.0(1), IM and Presence and Cisco Unified Communications Manager software releases must
match.
The first node that you install in each IM and Presence cluster is called the publisher node. All subsequent
nodes in the cluster are called subscriber nodes. Each subscriber node must be associated with the publisher
node. You must set up all subscriber nodes in the system topology on the publisher node before you install
the IM and Presence software on the subscriber nodes.
In multinode deployments, the order in which you configure the system topology and install new nodes is
very important. The order of installation and configuration is as follows:
1 Install and configure the IM and Presence publisher node.
2 On the publisher node, create the IM and Presence subclusters and subscriber nodes in the cluster.
3 Install and configure each of the subscriber nodes in the cluster.

45
Interaction with Cisco Unified Communications Manager
4 On the publisher node, assign the subscriber nodes to the subcluster arrangement as required.
For more information about how to configure the system topology, see the Deployment Guide for IM and
Presence Service on Cisco Unified Communications Manager.
Related Topics
Interaction with Cisco Unified Communications Manager, on page 46
Interaction with Cisco Unified Communications Manager

IM and Presence is a service of Cisco Unified Communications Manager and is therefore tightly integrated
with Unified Communications Manager.
From IM and Presence Release 9.0(1) onwards, IM and Presence and Cisco Unified Communications Manager
software versions must match. For two software versions to match, they must have the same major and minor
release number. Major and minor release numbers are defined as follows:
9.x.y
where 9 = major release number, x = minor release number and y = maintenance release number.
For example, IM and Presence Release 9.0.2.10000-1 is compatible with Unified Communications Manager
Release 9.0.12.30000-3, but it is not compatible with Unified Communications Manager Release 9.1.1.10000-5.
Similarly, Unified Communications Manager Release 8.6.2.10000-6 is not compatible with IM and Presence
Release 9.0.1.10000-1.
Note
You must install Unified Communications Manager before you install IM and Presence.
When you install IM and Presence, you must provide the following Unified Communications Manager
information:
The Unified Communications Manager publisher hostname
The Unified Communications Manager IP address (only for deployments that do not use Domain Name
Service (DNS))
The Unified Communications Manager publisher security password
User ID and password for the Standard AXL API Access role
Related Topics
Required installation information, on page 51
System time on IM and Presence publisher node

When you install the IM and Presence publisher node, you must specify an external Network Time Protocol
(NTP) server to ensure that accurate system time is set on the publisher node. Cisco recommends that you
configure the Cisco Unified Communications Manager (Unified CM) publisher node as the sole NTP server.
This means that all subsequent nodes in the cluster will set the time from the Unified CM server.
If, for some reason, you do not want to set the Unified CM as the NTP server, you must specify at least three
other NTP servers and ensure that these servers are stratum 5 or higher. However, regardless of which NTP

46
IM and Presence license requirements
server(s) you configure during installation of the publisher node, after you complete the post-installation
deployment wizard in Cisco Unified CM IM and Presence Administration, the Unified CM will be used to
set the time for all IM and Presence nodes in the cluster to ensure consistent time between Unified CM and
IM and Presence.
To verify that the Unified CM publishers NTP service is working correctly, you can select Cisco Unified
OS Administration > Settings > NTP Servers or enter the following CLI command: utils ntp status.

The IM and Presence Service does not require a server license or software version license. However, you
must assign users and enable the IM and Presence Service for each assigned user.
Note
With the Jabber for Everyone Offer, no end user licenses are required to enable IM and Presence
functionality. See the Jabber for Everyone Quick Start Guide for more information.
You can assign IM and Presence on a per user basis, regardless of the number of clients you associate with
each user. When you assign IM and Presence to a user, this enables the user to send and receive IMs and also
to send and receive availability updates. If users are not enabled for IM and Presence, they will not be able
to log in to the IM and Presence server to view the availability of other users, send or receive IMs, and other
users will not see their availability status.
You can enable a user for IM and Presence using any of the following options:
The End User Configuration window in Cisco Unified Communications Manager. See the Cisco
Unified Communications Manager Administration Guide for more information.
The Bulk Administration Tool (BAT)
Assign IM and Presence to a feature group template which you can reference from the Quick User/Phone
Add window in Unified Communications Manager.
See the IM and Presence chapter in the Cisco Unified Communications Manager Features and Services Guide
for more information.
IM and Presence capabilities are included within both User Connect Licensing (UCL) and Cisco Unified
Workspace Licensing (CUWL). IM and Presence capabilities can also be acquired for users that are not Cisco
Unified Communications Manager IP Telephony users through the Jabber for Everyone Offer. See the Jabber
for Everyone Quick Start Guide for more information.

47

48
CHAPTER
Before you begin

This chapter discusses how you should prepare for the installation of the IM and Presence Service.
Read this first, page 49
Installation time requirements, page 50
System requirements, page 50
Hardware and software requirements, page 58
Perform pre-installation tasks for IM and Presence nodes, page 58
Cluster topology, page 59
Unattended installation of IM and Presence, page 60
Read this first

When you install the IM and Presence Service on an existing server, the hard drive is formatted, and all existing
data on the drive is overwritten.
DNS requirements
Note the following DNS requirements:
Mixed-mode DNS deployments not supportedCisco does not support mixed-mode deployments. Both
Cisco Unified Communications Manager (Unified Communications Manager) and IM and Presence
must either use or not use DNS.
If your deployment uses DNSUnified Communications Manager and IM and Presence should use the
same DNS server. If you use different DNS servers between IM and Presence and Unified
Communications Manager, it is likely to cause abnormal system behavior.
If your deployment does not use DNSYou must modify the Host Name/IP Address field in the service
profile for the Presence and IM UC service. If DNS is not supported, you must change the Host Name/IP
Address field to the IP address of the IM and Presence publisher node. For more information about
configuring services, see Cisco Unified Communications Manager Administration Guide.

49
Installation time requirements
Multinode considerationsIf you are using the multinode feature in IM and Presence, see the section
regarding multinode deployments in the Deployment Guide for IM and Presence on Cisco Unified
Communications Manager for DNS configuration options.
Installation time requirements

The entire IM and Presence installation process, excluding pre- and post-installation tasks, takes approximately
45 to 120 minutes per server, depending on your server type.
System requirements
Required passwords
During installation of the IM and Presence Service, you must specify the following usernames and passwords:
Related Topics
Administrator account username and password, on page 50
Application username and password, on page 50
Security password, on page 51
Administrator account username and password

During installation, you must create an Administrator Account username and password to log into the following
areas:
Cisco Unified Operating System Administration interface
Disaster Recovery System Administration interface
Command Line Interface (CLI)
The Administrator login must start with an alphabetic character, be at least six characters long, and can contain
alphanumeric characters, hyphens, and underscores.
If you lose the Administrator password and cannot access the system, you can recover the Administrator
password in Cisco Unified Communications Operating System Administration.
If you need to reset the Administrator password, use the CLI.
Related Topics
Application username and password

During installation, you must create an Application User user ID and password to sign into the Cisco Unified
CM IM and Presence Administration interface.
If you need to reset the Application User password, use the CLI.

50
System requirements
Related Topics
Security password
During installation, you must specify a system security password. This password is used to secure
communication between cluster nodes. In the Post-Installation deployment wizard, which displays the first
time you sign in to Cisco Unified Communications Manager IM and Presence Administration, you must reset
the security password to be identical to the password used on the Cisco Unified Communications Manager
publisher server.
Note
The security password that you set for IM and Presence in the Post-Installation deployment wizard must
be identical to the password used on the Unified Communications Manager Publisher server. The system
uses this password to authorize communications between nodes, and you must ensure that this password
is identical on all nodes in the cluster.
If you lose the Unified Communications Manager security password, there is no way to verify from IM and
Presence what the security password is on the Unified Communications Manager server. See Cisco Unified
Communications Manager documentation for information about how to retrieve the security password.
To reset the Unified Communications Manager security password after your first sign in to Cisco Unified
Communications Manager IM and Presence Administration, (for example, if the password has changed on
Unified Communications Manager and you need to update it on IM and Presence) select System > CUCM
Publisher from Cisco Unified Communications Manager IM and Presence Administration.
Required installation information

When you install the IM and Presence Service on a server, the installation process requires certain information
that you must provide. You can provide this information manually during the installation process or you can
provide it using an answer file. For each IM and Presence server that you install in a cluster, you must gather
this information before you begin the installation process.
The following table lists the information that you must gather before you install IM and Presence.
Note
Because some of the fields are optional, they may not apply to your configuration. For example, if you
decide not to set up an SMTP host during installation, the parameter still displays, but you do not need to
enter a value.
The last column in the table shows whether you can change a parameter after installation, and if you can, if
provides the appropriate menu path or Command Line Interface (CLI) command.
Table 8: Required installation information
Configuration data
Description
Editable after installation
Administrator Credentials

51
System requirements
Configuration data
Description
Administrator Login
Specifies the name that No

you want to assign to the
Administrator account.
Administrator Password
Specifies the password

for the Administrator
account.
Yes
CLI: set password admin
Application User Credentials

Application User Username
Specifies the user ID for Yes

Cisco Unified
CLI: utils reset ui administrator name
Communications
Manager IM and Presence
Administration.
Application User Password
Specifies the password

Yes
for Cisco Unified
CLI: utils reset ui administrator password
Communications
Manager IM and Presence
Administration.
Security Password
Security password for Cisco
Unified Communications
Manager publisher node
The security password

Yes
that you set for each IM You can change the security password entered
and Presence server must during an initial installation in one of two ways:
be identical to the
password used on the
As you configure the post-installation
Cisco Unified
wizard in Cisco Unified Communications
Communications
Manager IM and Presence Administration.
Manager Publisher server.
In Cisco Unified Communications Manager
IM and Presence Administration, select
System > CUCM Publisher
Certificate Information
Organization
Unit
Location
Used to create the

Certificate Signing
Request.
Yes
Used to create the

Certificate Signing
Request.
Yes
Used to create the

Certificate Signing
Request.
Yes

52
CLI: set web-security
System requirements
Configuration data
Description
State
Used to create the

Certificate Signing
Request.
Yes
Used to create the

Certificate Signing
Request.
Yes
Country
CLI: set web-security [orgunit] [orgname]

[locality] [state]
(Optional) SMTP
SMTP Location
Specifies the name of the Yes

SMTP host that is used
In Cisco Unified Communications
for outbound email.
Operating System Administration: select
You must fill in this field
Settings > SMTP and enter the IP address
if you plan to use
or Hostname in the SMTP Host Field.
electronic notification. If
CLI: set smtp
not, you can leave it
blank.
NIC Interface Settings

NIC Speed
If you do not enable

Yes
automatic negotiation of CLI: set network nic
the ethernet Network
Interface Card (NIC)
speed, you must select the
NIC speed (either 10
megabit or 100 megabit).
NIC Duplex
If you do not enable

Yes
automatic negotiation of CLI: set network nic
the ethernet Network
Interface Card (NIC)
duplex setting, you must
select the NIC duplex
setting (either Full or
Half).
MTU Size
Note
The maximum
Yes
transmission
unit
(MTU)
This value must be
CLI: set network mtu
the same as the value represents the largest
If you need to change this value for IM
packet, in bytes, that this Note
entered on the
and Presence, you must match it with
host will transmit on the
Cisco Unified
the value on Cisco Unified
network.
Communications
Communications Manager.
Manager server.
The MTU setting must be
Otherwise the
the same on all nodes in
installation will fail. a cluster.

53
System requirements
Configuration data
Description
Network Information
DHCP
Select Yes if you want to Yes.

(Dynamic Host Configuration use DHCP to
In Cisco Unified OS Administration: select
automatically configure
Protocol)
Settings > IP > Publisher
the network settings on
your server.
CLI: set network dhcp
If you select No, you
must enter a hostname, IP
Address, IP Mask,
Gateway, and DNS
configuration.
Host Name
Note
If DHCP is set to No, you Yes

must enter a hostname for
To change the
hostname on a IM and this machine.
Operating System Administration, select
Presence server, see
Settings > IP > Ethernet
IP Address, Domain
CLI: set network IP
and Hostname for IM
and Presence Service
on Cisco Unified
Communications
Manager.
IP Address
Note
To change the IP
address on a IM and
IP Address, Domain
and Hostname for IM
on Cisco Unified
Communications
Manager.
IP Mask

must enter the IP address
of this machine.
CLI: set network IP eth0 [ip-address]
[ip-mask]

must enter the IP subnet
mask of this machine.
The subnet mask together
with the IP address
defines the network
CLI: set network IP eth0 [ip-address]
address and the host
[ip-mask]
address.

54
System requirements
Configuration data
Description
Gateway Address
If DHCP is set to No, you Yes.

must enter the gateway
address.
CLI: set network gateway
(Optional) DNS
DNS Primary
If you have a Domain

Yes
Name Server (DNS), IM CLI: set network dns primary
and Presence contacts this
DNS server first when
attempting to resolve
hostnames.
DNS Secondary
When a primary DNS

Yes
server fails, IM and
CLI: set network dns secondary
Presence will attempt to
connect to the secondary
DNS server.
Domain
Represents the name of Yes

the domain in which this CLI: set network domain
machine is located
Timezone
Time Zone
Reflects the local time

zone and offset from
Greenwich Mean Time
(GMT). Select the time
zone that most closely
matches the location of
your machine.
Yes
CLI: set timezone
Network Time Protocol

55
System requirements
Configuration data
Description
NTP Server IP Address
During installation of the

IM and Presence
publisher node, you must
specify the IP address of
an external Network Time
Protocol (NTP) server.
Cisco recommends that
you use the Cisco Unified
Communications
as the NTP server.
Yes
In Cisco Unified Communications Operating
System Administration, select Settings > NTP
Servers
IM and Presence Publisher Node

IM and Presence Publisher
Node Hostname
Note
To change the host

name on a IM and
IP Address, Domain
and Hostname for IM
on Cisco Unified
Communications
Manager.
IM and Presence Publisher

Node IP Address.
Note
To change the host

name on a IM and
IP Address, Domain
and Hostname for IM
on Cisco Unified
Communications
Manager.
You need the hostname

of the IM and Presence
publisher node when you
add a subscriber node to
a cluster.
Yes
System Administration, select Settings > IP >
Publisher
Note
If your network does not

have DNS, you must
provide the IP address of
the IM and Presence
publisher node when you
add a subscriber node to
a cluster.
Yes
System Administration: select Settings > IP >
Publisher
Note
Cisco Unified Communications Manager Publisher Node

56
This only applies if, for network

configuration purposes, you changed
the hostname on the IM and Presence
publisher server. If you do this, you
must update the IP address of the
publisher server on subsequent servers
in IM and Presence.
This only applies if, for network

configuration purposes, you changed
the hostname on the IM and Presence
publisher server. If you do this, you
must update the IP address of the
publisher server on subsequent servers
in IM and Presence.
System requirements
Configuration data
Description
Cisco Unified
Publisher Node Hostname

of the Cisco Unified
Communications
when you complete the
post-installation
deployment wizard for
the IM and Presence
publisher node.
Yes
Cisco Unified
Publisher Node IP Address.

of the Cisco Unified
Communications
when you complete the
post-installation
deployment wizard for
the IM and Presence
publisher node.
Yes
In Cisco Unified Communications Manager IM

and Presence Administration, select System >
CUCM Publisher

CUCM Publisher
Cisco Unified Communications Manager AXL Credentials

AXL User
AXL is the API that IM

and Presence uses to
communicate with Cisco
Manager.
Yes
CUCM Publisher
During the installation of

the publisher node, you
must supply the Cisco
Manager AXL username
in the post-installation
deployment wizard.
AXL Password
During the installation of

the publisher node, you
must supply the Cisco
Manager AXL password
in the post-installation
deployment wizard.
Note
Yes
CUCM Publisher
The AXL
password must
not contain any
special
characters.

57
Hardware and software requirements
Hardware and software requirements

Hardware requirements
You can find information regarding supported hardware for the following servers:
IM and Presence server
For IM and Presence hardware support, see the Hardware and Software Compatibility Information for
IM and Presence Service on Cisco Unified Communications Manager.
Cisco Unified Communications Manager server
For Cisco Unified Communications Manager hardware support, see the Cisco Unified Communications
Manager compatibility matrix.
If you are configuring the IM and Presence multinode feature in your network, review the multinode hardware
recommendations in the Deployment Guide for IM and Presence Service on Cisco Unified Communications
Manager.
Note
You must ensure that all MCS platforms contain a minimum of 4 GB of RAM.
Software restrictions
IM and Presence can only upload and process software that Cisco Systems approves. You cannot install or
use third-party Linux or Windows-based software applications with IM and Presence. You perform valid
software installations and upgrades in Cisco Unified Communications Operating System Administration.
For information about software compatibility, see the Hardware and Software Compatibility Information for
IM and Presence Service on Cisco Unified Communications Manager.
Perform pre-installation tasks for IM and Presence nodes

You must complete the following pre-installation tasks before you begin to install the IM and Presence
software.
Procedure
Step 1
Step 2
Step 3
Step 4
Ensure that the Cisco Unified Communications Manager and IM and Presence software versions are compatible.
Gather all the information you need to complete the installation and configuration of the IM and Presence
software.
If you are installing a subscriber node, ensure that you add the subscriber node to the IM and Presence database
publisher node Cluster Topology.
Ensure that the IM and Presence server has network access to the Unified Communications Manager publisher
server.
You can ping Unified Communications Manager from other servers.

58
Cluster topology
Step 5
Ensure that you turn on the Cisco AXL Web Service on the associated Unified Communications Manager
server.
Select Tools > Service Activation in Cisco Unified Serviceability.
Step 6
If you use DNS, ensure that you have configured the hostname of the new IM and Presence server on the
DNS server and that the DNS server can resolve the hostname of the Unified Communications Manager
publisher server and of other IM and Presence servers (if any).
Caution
Cisco recommends that you use the same DNS servers between IM and Presence and Unified
Communications Manager. If you use different DNS servers, it is likely to cause abnormal system
behavior. Both Unified Communications Manager and IM and Presence must either use or not use
DNS because Cisco does not support mixed-mode deployments. If you are using the multinode
feature in IM and Presence, see the Deployment Guide for IM and Presence Service on Cisco
Unified Communications Manager for DNS configuration options.
Related Topics
Cluster topology, on page 59
Interaction with Cisco Unified Communications Manager, on page 46
Cluster topology
The system automatically assigns the first IM and Presence node that you install as the publisher node. For a
multinode IM and Presence deployment, after you install the publisher node you must create the required
subclusters and subscriber nodes in your IM and Presence cluster. You perform the system topology
configuration on the IM and Presence publisher node; select System > Cluster Topology in Cisco Unified
Communications Manager IM and Presence Administration.
You must create the subscriber nodes in your topology (on the publisher node) before you install the IM and
Presence software on these nodes. However, you cannot assign these subscriber nodes to a subcluster until
after you install IM and Presence software on these subscriber nodes. If you assign a subscriber node to a
subcluster before you install it, users in remote clusters will not receive availability information. An availability
outage will occur until the node is installed.
Related Topics
Perform fresh multinode installation, on page 79
Deploy multiple nodes in cluster

A typical process for deploying multiple nodes in a cluster is as follows:
For more information about configuring the cluster topology, see the Deployment Guide for IM and Presence
Service on Cisco Unified Communications Manager .

59
Unattended installation of IM and Presence
Procedure
Step 1
Step 2
Step 3
Step 4
Install the publisher node.

In Cluster Topology, on the publisher node, create all the subclusters and subscriber nodes.
Install each of the subscriber nodes in the cluster.
In Cluster Topology, on the publisher node, assign the subscriber nodes to the subcluster arrangement as
required.

IM and Presence can be installed unattended using an XML answer file that reads predefined configuration
values during the installation process.
Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended
installations of IM and Presence. You must generate the answer file, copy it to a USB key and use it with the
IM and Presence DVD during the installation process.
The generated XML answer file may be quite large, for example, 1 Gigabyte. Therefore, you may need to
reformat the USB key to support a large storage capacity before you save the XML file to the USB key.
Note
You can only use answer files for fresh installations of IM and Presence and not for upgrades.
To generate an answer file for unattended installation and configuration of IM and Presence you must access
the Cisco Unified Communications Answer File Generator at the following URL:
http://www.cisco.com/web/cuc_afg/index.html
The web application supports the following features:
Generates and saves answer files for unattended installations on the publisher server and all subsequent
servers.
Provides syntactical validation of data entries.
Supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or higher.
Provides online help and documentation.
Related Topics
Reformat USB key to FAT32 file system, on page 61
Generate answer file

The following procedure describes how to generate an answer file using the Cisco Unified Communications
Answer File Generator.
Before You Begin

Gather the required installation and configuration information.

60
Procedure
Step 1
Step 2
Access the Cisco Unified Communications Answer File Generator at the following URL: http://www.cisco.com/
web/cuc_afg/index.html.
Enter the required information for the node(s) that you wish to install.
You can specify installation and configuration information for the publisher node and up to 5 subscriber nodes
in a cluster.
If DHCP client is used on the publisher server, and subscriber server answer files are also generated,
you must specify the publisher server IP address.
Select Generate Answer Files.
Follow the instructions to download the answer file(s).
A separate answer file will be generated for each node that you want to install and configure.
Note
Step 3
Step 4
Related Topics
Reformat USB key to FAT32 file system

You may need to reformat the USB key for the answer file to the FAT32 file system using the Windows XP
Disk Management Utility. The FAT file system format provides for larger storage capacity (for example, 1
Gigabyte). You may need to be an Administrator or a member of the Administrators group to perform this
procedure.
Procedure
Step 1
Step 2
Step 3
Step 4
Insert the USB key into a USB slot on the Windows XP computer.
Select Start > Control Panel > Administrative Tools and double-select Computer Management.
Expand the Storage tree and select Disk Management.
Right-click the Removable Disk icon and select Format.
Step 5
Step 6
Step 7
Select Yes if you are asked whether you are sure that you want to format this partition.
Select the File System and select FAT32 from the list box. .
Select OK and OK again when you are prompted to format the volume.
Related Topics
Use answer file to install and configure IM and Presence, on page 71

61

62
CHAPTER
Installation
The following chapter describes the installation procedures for the IM and Presence Service.
Installation overview, page 63
Navigation of installation wizard, page 70
Installation and configuration of IM and Presence, page 71
Perform fresh multinode installation, page 79
Unrecoverable IM and Presence Service Node, page 81
Installation overview
IM and Presence supports the following installation and configuration options for the publisher and subscriber
nodes:
Unattended installation and configuration of IM and Presence using an answer file
Manual installation and configuration of IM and Presence
Configuration of a preinstalled IM and Presence server
Installation and configuration taskflows

The following sections provide an overview of the high-level tasks that you must perform for each of the
installation scenarios. Each high-level task also includes a link to another section of the document, which you
can follow for detailed information about the task.
Related Topics
Run unattended installation and configuration of publisher node, on page 64
Run unattended installation and configuration of subscriber node, on page 65
Manually install and configure publisher node, on page 66
Manually install and configure subscriber node, on page 68
Add new node to existing cluster, on page 69

63
Run unattended installation and configuration of publisher node

Figure 1: Unattended installation and configuration of the publisher node
The following list contains the steps that you must complete to use an answer file to automatically install and
configure the software on the publisher node.
Procedure
Step 1
Step 2
Step 3
Step 4

Follow the procedure to use an answer file for unattended installation on the publisher node.
Follow the procedure to run the post-installation deployment wizard on the publisher node.

64
Related Topics
Perform pre-installation tasks for IM and Presence nodes, on page 58
Run post-installation deployment wizard, on page 75
Perform post-installation tasks, on page 84
Run unattended installation and configuration of subscriber node

Figure 2: Unattended installation and configuration of a subscriber node
The following list contains the steps that you must complete to use an answer file to automatically install and
configure the software on a subscriber node.
Procedure
Step 1
Step 2
Step 3

Follow the procedure to use an answer file for unattended installation on a subscriber node.

65
Related Topics
Manually install and configure publisher node

Figure 3: Manual installation and configuration of the publisher node
The following list contains the steps that you must complete to install and manually configure the software
that you have on a DVD on the publisher node.

66
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Follow the procedure to configure a basic installation.
Follow the procedure to configure the publisher node in the cluster.
Follow the procedure to run the post-installation deployment wizard on the publisher node.
Related Topics
Start basic installation, on page 72
Configure basic installation, on page 73
Configure publisher node, on page 74

67
Manually install and configure subscriber node

Figure 4: Manual installation and configuration of a subscriber node
The following list contains the steps that you must complete to install and manually configure the software
that you have on a DVD on a subscriber node.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5

Follow the procedure to configure a basic installation.
Follow the procedure to configure a subscriber node in the cluster.
Related Topics

68
Configure subscriber node, on page 77

Add new node to existing cluster

Figure 5: Add a new node to an existing cluster
The following list contains the steps that you must complete to add a new node to an existing cluster.
Procedure
Step 1
Before you make any changes to your existing cluster, ensure that you have a current backup file.

69
Navigation of installation wizard
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
See Disaster Recovery System Administration Guide.

Before you install the new node, ensure that you have configured it on the publisher node.
You must install the same software version on all nodes in the cluster. Verify that you have the correct version
on DVD.
For an unattended installation and configuration of the new node, follow the procedure to use an answer file
for the subscriber node installation and configuration.
To manually install and configure the subscriber node, complete the following procedures:
a) Follow the procedure to begin installing the software from the DVD to your server.
b) Follow the procedure to configure a basic installation.
c) Follow the procedure to configure a subscriber node in the cluster.
Related Topics
Cluster topology, on page 59
Navigation of installation wizard

The following table describes how to navigate within the installation wizard.
Table 9: Installation wizard navigation
To do this
Select this
Move to the next field
Tab or right arrow
Move to the previous field
Alt-Tab or left arrow
Select an option
Space bar or Enter
Scroll up or down a list
Up or down arrow
Go to the previous window
Space bar or Enter when you select Back (when available)
Get help information for a window
Space bar or Enter when you select Help (when available)

70
Installation and configuration of IM and Presence

Media check
When the installation wizard begins you are prompted to perform a media check. After the media check
completes the result of the check is displayed in the Media Check Result window.
If the media check passes, you can continue with the installation. The system installer then performs various
hardware checks to ensure your system is correctly configured for IM and Presence. The system installer also
checks whether you have a supported hardware platform. If your server does not meet the exact hardware
requirements, the installation process fails with a critical error. If you think this is not correct, capture the
error and report it to Cisco Support. For a list of the supported hardware for IM and Presence, see Hardware
and Software Compatibility Information for IM and Presence Service on Cisco Unified Communications
Manager .
If the media check fails, you have two options. You can continue with the installation, which may fail, or you
can start the installation again after you download another copy from Cisco.com or obtain another disk directly
from Cisco Systems.
Use answer file to install and configure IM and Presence

You can use an answer file for a fresh installation of IM and Presence. This option will complete the installation
and configuration of IM and Presence unattended.
Before You Begin

Perform the pre-installation tasks.
Generate the answer file and save it onto a FAT32 file system USB key.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Insert the USB key into a USB port.

Insert the installation DVD into the tray and restart the server, so it starts from the DVD.
Select Yesto perform a media check after the server completes its boot sequence.
If the media check result is Pass, select OK to continue the installation. Otherwise, you can restart the
installation later with a new software disk.
In the Product Deployment Selection window, select OKto install Cisco Unified Presence.
The installation process then verifies RAID configuration and BIOS settings. If the installation process makes
any changes to your hardware configuration settings, you will be prompted to restart your system.
In the Proceed with Install window, select Yesto continue with the installation.
Caution
Do not select Yes unless you are certain you want to proceed with the installation. If you select
Yes in the Proceed with Installwindow, all existing data on your hard drive will be overwritten
and destroyed. The Proceed with Install window indicates the IM and Presence software version,
if any, on your hard drive and the version on the DVD.
The IM and Presence software is installed and configured based on the information provided in the answer
file.

71
What to Do Next
If this is the publisher node, run the post-installation deployment wizard.
If this is a subscriber node, perform the post-installation tasks.
Related Topics
Unattended installation of IM and Presence, on page 60
Start basic installation

This procedure is the first step in manually installing and configuring IM and Presence software.
Before You Begin

Perform the pre-installation tasks.
If you have a new server with IM and Presence preinstalled, you do not need to install from a DVD,
unless you want to reimage the server with a later product release. Skip to the procedure that describes
how to enter preexisting installation data.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Insert the installation DVD into the tray and restart the server, so it starts from the DVD.
Select Yes to perform a media check after the server completes its boot sequence.
If the media check result is Pass, select OK to continue the installation. Otherwise, you can restart the
installation later with a new software disk.
Tip
During the hardware checks, the installation process checks for the correct drivers. If you see the
following warning Drivers not found, do you want to install manually?, you must select Yes to
continue with the installation.
In the Product Deployment Selection window, select OK to install IM and Presence.
The installation process then verifies RAID configuration and BIOS settings. If the installation process makes
any changes to your hardware configuration settings, you will be prompted to restart your system.
In the Proceed with Install window, select Yes to continue with the installation, otherwise select No.
Caution
Do not select Yes unless you are certain you want to proceed with the installation. If you select
Yes in the Proceed with Install window, all existing data on your hard drive will be overwritten
and destroyed. The Proceed with Install window indicates the IM and Presence software version,
if any, on your hard drive and the version on the DVD.
In the Platform Installation window, select one of the following:
Proceedto install and configure the software now.
Skipto install the software now but configure it later. The system will restart and you can continue
with the configuration later.

72
Step 7
Step 8
In the Apply Patch window, select No to install the software on the DVD without upgrading to a later release.
The option to upgrade to a later release of the software is currently not supported.
Select Continue in the Basic Install window.
What to Do Next
Configure the basic installation.
Configure the pre-installed Cisco Unified Presence server.
Related Topics
Configure pre-installed IM and Presence server, on page 78
Configure basic installation

Before You Begin
Load your IM and Presence DVD and start the basic installation.
IM and Presence configuration is specific to your installation requirements, and some fields are optional.
For example, you may choose to configure static IP address values and DNS over DHCP.
Procedure
Step 1
In the Timezone Configuration window, select the appropriate timezone for the server and select OK.
Step 2
In the Auto Negotiation Configuration window, select Yes to automatically set the speed and duplex settings
of the Ethernet network interface card (NIC).
Note
To use auto negotiation, your hub or Ethernet switch must support automatic negotiation.
Otherwise, select No and manually select the appropriate NIC Speed and Duplex settings. Select OK to
continue.
Step 3
Step 4
If you need to change the default Maximum Transit Unit (MTU) value, select Yes, enter the same MTU value
that is set on Cisco Unified Communications Manager and select OK.
Note
If you do not enter the same MTU value as Cisco Unified Communications Manager, the installation
will fail.
In the DHCP Configuration window, select:
Yes to use Dynamic Host Configuration Protocol (DHCP) and continue with Step 7.
No to set up a static IP address for the server.
Step 5
In the Static Network Configuration window, enter your static network configuration values and select OK.
Step 6
In the DNS Client Configuration window, select:

Yes if you are using DNS, enter your DNS client information and select OK.

73
No if you are not using DNS.

Note
Step 7
Step 8
If you do not use DNS, you must update the IM and Presence node name to be a resolvable
value after installation is complete.
Enter your Administrator Login and Password credentials.

In the Certificate Information window, enter your certificate signing request information (Organization, Unit,
Location, State and Country) and select OK to continue.
What to Do Next
If this is the publisher node, configure the publisher node.
If this is a subscriber node, configure the subscriber node.
Related Topics
Change of IM and Presence node name to resolvable value, on page 88
Configure publisher node, on page 74
Configure publisher node

Before You Begin
Start a basic installation.
Procedure
Step 1
In the First Node Configuration window, select Yes.
Step 2
Enter the Security password in the Security Password window and select OK.
Note
The Security password must be identical to the Cisco Unified Communications Manager Publisher
password. You can change the security password the first time you sign in to Cisco Unified CM IM
and Presence Administration.
If you want to configure an SMTP host, select Yes, enter the SMTP location and select OK.
Note
You must configure an SMTP server to use certain operating system features. However, you can also
configure an SMTP server later using either the Cisco Unified Communications Operating System
interface or the CLI.
In the Application User Configuration window, enter the Application User Username and Application User
Password and select OK.
In the Platform Configuration Confirmation window, select OK to continue installing the software. After
you select OK, you will no longer be able to modify the Platform configuration.
When the installation process completes, you are prompted to sign in to the Cisco Unified CM IM and Presence
Administration GUI with the Administrator user ID and password.
Step 3
Step 4
Step 5

74
What to Do Next
Run the post-installation deployment wizard.
Related Topics
System time on IM and Presence publisher node, on page 46
Run post-installation deployment wizard

Caution
Always run the post-installation deployment wizard immediately after a fresh installation of the IM and
Presence Service, and before you back up or restore your data in the Disaster Recovery System. The
operation fails if you install IM and Presence and attempt to back up or restore data in the Disaster Recovery
System before you run the post-installation deployment wizard.
You cannot run the post-installation deployment wizard a second time. After you run the post-installation
deployment wizard, the next time you sign in to Cisco Unified Communications Manager IM and Presence
Administration, the application automatically detects that the post-installation configuration is complete and
the Cisco Unified Communications Manager IM and Presence Administration window displays by default.
There is only one publisher in an IM and Presence cluster, which is the first server that you install. You are
required, only once after a fresh installation of the publisher server, to configure the Cisco Unified
Communications Manager Publisher and AXL information on the IM and Presence publisher server.
To allow you to do this, a post-installation deployment wizard starts the first time you sign into IM and
Presence Administration after a fresh installation of IM and Presence.
Note
When the post-installation deployment wizard launches, it is confirmation that your initial installation has
succeeded.
Before You Begin

Obtain the user ID and password for the application user on Cisco Unified Communications Manager
who has AXL permissions.
If you are not using DNS, obtain the IP address of Cisco Unified Communications Manager publisher.
Procedure
Step 1
Sign into Cisco Unified Communications Manager IM and Presence Administration on the publisher node.
The post-installation deployment wizard automatically displays. See Access Cisco Unified CM IM and

75
Step 2
Presence Administration, on page 90 for more information about how to sign into Cisco Unified
Communications Manager IM and Presence Administration
In the first page of the post-installation deployment wizard, enter the Cisco Unified Communications Manager
publisher hostname in the Hostname field.
If your network does not have DNS, enter the Cisco Unified Communications Manager publisher IP address
in the IP address field.
If your network does not have DNS, you must enter an IP address because the hostname will not
automatically resolve to an IP address. If the hostname can resolve to an IP address using DNS, you
can leave the IP address blank and the application detects the IP address automatically.
In the second page of the post-installation deployment wizard, enter the user ID and password for the appropriate
application user, who is assigned the Standard AXL API Access role on the associated Cisco Unified
Communications Manager publisher server.
Note
The AXL password must not contain any special characters.
Note
Step 3
By default, the Standard AXL API Access role is assigned to the CCM Administrator
User ID.
Step 4
Step 5
Step 6
In the third page of the post-installation deployment wizard change and confirm the security password provided
during the initial installation of the IM and Presence Service. Select Next.
Note
When installing subsequent IM and Presence servers, those subscriber servers will use this new
security password and not the one used during the installation of the IM and Presence publisher
server.
In the fourth page of the post-installation deployment wizard, view your configuration information and select
Confirm to proceed. Otherwise, select Back to correct an error.
In the fifth page of the post-installation deployment wizard, select which window you would like to view next
within Cisco Unified Communications Manager IM and Presence Administration.
Troubleshooting Tips
If an error message displays, check that AXL is running on Cisco Unified Communications Manager
and that you have the correct User ID and password. Using a browser, enter http://<<CUCM
Hostname>>/axl. You will be prompted for the User ID and password. If the details that you enter
are correct, a web page displays confirmation that AXL is running and ready to receive requests.
You cannot run the post-installation wizard a second time. If you need to change the Cisco Unified
Communications Manager publisher address or AXL information after this initial configuration, select
System > CUCM Publisher in Cisco Unified Communications Manager IM and Presence Administration.
Subscriber nodes on IM and Presence will obtain the Cisco Unified Communications Manager publisher
information from the publisher node following the configuration checks on the publisher node.
IM and Presence displays a warning if you perform an installation on discontinued hardware. IM and
Presence supports a bridged upgrade from the discontinued hardware. The bridged upgrade permits you
to perform a Disaster Recovery System (DRS) backup on the discontinued hardware, and then restore
the DRS backup on supported hardware. For more information about bridged upgrades, see the Upgrade
Guide for IM and Presence. For more information about DRS backups, see the Disaster Recovery System
What to Do Next
Perform the post-installation tasks.

76
Related Topics
Access Cisco Unified CM IM and Presence Administration, on page 90
Configure subscriber node

When you install a subsequent IM and Presence server, you must associate the subsequent server with the IM
and Presence publisher server and configure its hostname and IP address. Each new server must also have
network access to the IM and Presence publisher server.
Note
If you assign a subsequent IM and Presence server to a subcluster before you install it, users in remote
clusters will not receive presence information. A presence outage will occur until the server is installed.
You are prompted, before you install any additional IM and Presence servers, to use the Network Connectivity
Diagnostic tool to probe the network for connectivity issues. Anomalies will be reported back to you via logs
if the system can not verify network access to the publisher server on IM and Presence. If you need to investigate
a server problem before proceeding further, you are given an opportunity to pause the process between
configuration steps
Before You Begin

If you are deploying two or more servers in your IM and Presence installation, you must use the multinode
feature in IM and Presence and ensure that your hardware is compatible with this feature. This is necessary
for both a fresh installation or upgrade of IM and Presence.
Ensure that you have configured the publisher server on IM and Presence and the post-installation
deployment wizard has run successfully. As you install subsequent servers, consider the original publisher
server that you installed as the First Node.
Add the subscriber node in the Topology view of the publisher node before you install it. Do not assign
the subsequent server to a subcluster until after you install it.
Note
To configure a subscriber node on the IM and Presence publisher server, select Cluster > Topology in
Cisco Unified CM IM and Presence Administration. You can add multiple subscriber nodes in one step
in the Topology window. For example, if you are installing a multinode cluster containing six servers
including the publisher node, you can add five subscriber nodes to the IM and Presence system topology
simultaneously.
Start a basic installation.

77
Procedure
Step 1
In the First Node Configuration window, select No.
Step 2
Step 3
Read the warnings and select OK to continue.

Select No to confirm that you want the installation to proceed after the Network Connectivity Test validating
is complete.
Select Continue when the network connectivity to the publisher server is verified as successful.
Enter the following information in the First Node Access Configuration window and then select OK to
continue:
Step 4
Step 5
Hostname of the IM and Presence publisher server

IP address of the IM and Presence publisher server
Security password of the Cisco Unified Communications Manager publisher node
Note
The security password that you set for IM and Presence must be identical to the password used
on the Cisco Unified Communications Manager publisher server.
Step 6
Step 7
If you want to configure an SMTP host, select Yes in the SMTP Host Configuration window and enter the
SMTP location.
Note
You must configure an SMTP server to use certain operating system features. However, you can also
configure an SMTP server later using either the Cisco Unified Communications Operating System
interface or the CLI.
In the Platform Configuration Confirmation window, select OK to start installing the software. Otherwise,
select Back to change the configuration.
When the installation process completes, you are prompted to sign into IM and Presence Administration with
the Administrator account and password.
What to Do Next
Perform the post-installation tasks.
Related Topics
Perform fresh multinode installation, on page 79
Configure pre-installed IM and Presence server

Before You Begin
Start a basic IM and Presence installation, and continue here if you:
decided to install the IM and Presence software earlier but selected Skip in the Platform Installation
Wizard window to configure it at this later stage
have a server that has IM and Presence preinstalled

78
Perform fresh multinode installation
Procedure
Step 1
Perform this action after the system restarts, and the Preexisting Installation Configuration window displays:
If you have preexisting configuration information, generated by the Answer File Generator, that is stored
on a USB key, insert the USB key now and select Continue. The Installation wizard will read the
configuration information during the installation process.
Step 2
Step 3
Step 4
Select Proceed in the Platform Installation Wizard.

In the Apply Patch window, select No to install the software on the DVD without upgrading to a later release.
The option to upgrade to a later release of the software is currently not supported.
Select Continue in the Basic Install window.
What to Do Next
If you used an answer file and this is the publisher node, run the post-installation deployment wizard.
If you used an answer file and this is the subscriber node, then installation and configuration of the
software is complete and you should now perform the post-installation tasks.
If you did not use an answer file, configure the basic installation.
Related Topics

We recommend that you follow this sequence of tasks when you are configuring your multinode IM and
Presence deployment. You configure the IM and Presence multinode feature, and manage your subclusters,
nodes and users in Cluster Topology in Cisco Unified Communications Manager IM and Presence
Administration. Select System > Cluster Topology in Cisco Unified Communications Manager IM and
Presence Administration to access Cluster Topology.
You can create the subscriber nodes in your topology before you install these subscriber nodes, specifically
before you install the IM and Presence software on these nodes. However, you cannot assign these subscriber
nodes to a subcluster before you install IM and Presence software on these subscriber nodes.
Before You Begin

Determine the type of multinode deployment model that you are going to configure.
Perform the multinode configuration for your IM and Presence deployment on the IM and Presence
publisher node.
Restriction
Your hardware must comply with the multinode hardware recommendations.

79
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Install and configure Cisco Unified Communications Manager.

Install and configure the IM and Presence publisher node (the first server in the IM and Presence cluster).
(On the publisher node) In Cluster Topology, create all subclusters and nodes in the cluster.
(On the publisher node) In Cluster Topology, associate each of the subscriber nodes in the cluster with the
publisher node.
Install and configure each of the subscriber nodes in the cluster.
(On the publisher node) In Cluster Topology, assign these nodes to the subcluster arrangement as required.
Note
Before you assign or move a node to a subcluster, check the following
From the System troubleshooter page, verify that the Cisco Replication Watcher service is
running on all nodes.
On the Network services screen in Cisco Unified Serviceability (on the subscriber node), verify
that all IM and Presence services are running.
Step 7
Turn on high-availability in the subclusters as required. See the Deployment Guide for IM and Presence
Service on Cisco Unified Communications Manager for more information.
Step 8 Turn on the Sync Agent service on the publisher node to synchronize with the Cisco Unified Communications
Manager user and device configuration information.
Step 9 When the synchronization is complete, turn on the Cisco Presence Engine and the Cisco SIP Proxy services,
and verify that the Cisco XCP Router service is turned on.
Step 10 Turn on the XCP services applicable to the features in your deployment. See the documentation for those
features to determine what XCP services you must turn on.
Troubleshooting Tips
The Cisco XCP Router must be running for all availability services to function properly on IM and
Presence (both SIP-based and XMPP-based client messaging).
Before you perform the installation of a subscriber IM and Presence node, you must associate the
subscriber node in the Cluster Topology view of the publisher node.
Do not assign the subscriber node to a subcluster until after you install it. If you assign a subscriber IM
and Presence node to a subcluster before you install it, users in remote clusters will not receive availability
information. An availability outage will occur until you install the subscriber node.
If you assign a node before you start the IM and Presence services, there is a possibility that users will
not be able to sign in to Cisco Jabber. If this scenario occurs, restart the Cisco Client Profile Agent
service. To start or restart IM and Presence services, select Cisco Unified Serviceability > Tools >
Control Center - Network Services.
You must turn off high-availability in a subcluster before you move or unassign a node in that subcluster.
The Cisco Replication Watcher service delays feature service startup on subscriber nodes if IDS replication
is not successfully established.

80
Unrecoverable IM and Presence Service Node
What to Do Next
(On the publisher node) Configure any intercluster peer relationships with remote IM and Presence clusters.
See the Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager for
more information.

If a node is in a state that cannot be recovered you must reinstall the node.
Note
If you reinstall a node in an intercluster deployment, you must delete and re-add the intercluster peer
connections between the reinstalled node and the other nodes in the cluster.
IM and Presence Service Database Publisher Node
Complete the following high-level procedure to reinstall an IM and Presence Service database publisher node:
1 Shut down all the IM and Presence Service subscriber nodes.
2 Delete the subscriber nodes from the Cisco Unified Communications Manager server list. (Select Cisco
Unified CM Administration > System > Server.
3 Shut down the IM and Presence Service database publisher node.
4 Delete the IM and Presence Service database publisher node from the Cisco Unified Communications
Manager server list. (Select Cisco Unified CM Administration > System > Server.
5 Re-add the IM and Presence Service database publisher node to the Cisco Unified Communications
Manager server list.
6 Perform a fresh install of the IM and Presence Service database publisher node.
7 Re-add the IM and Presence Service subscriber nodes to the Cisco Unified Communications Manager
server list.
8 Perform a fresh install of each subscriber node.
IM and Presence Service Subscriber Node
Complete the following high-level procedure to reinstall an IM and Presence Service subscriber node:
1 Shut down the IM and Presence Service node.
2 Delete the node from the Cisco Unified Communications Manager server list. (Select Cisco Unified CM
Administration > System > Server.
3 Re-add the IM and Presence Service node to the Cisco Unified Communications Manager server list.
4 Perform a fresh install of the node.

81

82
CHAPTER
Post-installation tasks
The following chapter describes the post-installation tasks for the IM and Presence Service.
Perform post-installation tasks, page 84

83
Perform post-installation tasks

Complete the following tasks, in sequence, on each server that you install in an IM and Presence cluster.
Figure 6: Post-installation flowchart
Before You Begin

Run the post-installation deployment wizard and set the Cisco Unified Communications Manager Publisher
address and AXL parameters on the IM and Presence publisher server.

84
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Caution
Check for software and firmware updates for IM and Presence on Cisco.com.
Configure Cisco Unified Communications Manager as a Presence Gateway.
Configure a SIP Publish trunk on Cisco Unified Communications Manager.
Assign users to servers.
Activate Services.
For non-DNS deployments, change the IM and Presence node name.
For non-DNS deployments, change the default proxy domain name.
Ensure that you complete this post-installation checklist on the IM and Presence publisher server before
you install subsequent IM and Presence servers.
Related Topics
Software and firmware updates, on page 85
Configure Cisco Unified Communications Manager as Presence Gateway, on page 86
Configure SIP Trunk on Cisco Unified Communications Manager, on page 87
User and server assignments, on page 87
Activate services, on page 87
Change of IM and Presence node name to resolvable value, on page 88
Change IM and Presence Service default domain name, on page 88
Software and firmware updates

After you install IM and Presence, check to see if Cisco has released software upgrades, firmware upgrades,
critical patches or Service Updates.
Apply latest firmware upgrade

To prevent catastrophic failures, apply the latest comprehensive Firmware Upgrade CD (FWUCD) as soon
as possible.

85
Procedure
Step 1
Step 2
Step 3
Step 4
Browse to www.cisco.com
Select Support > Download Software .
Navigate to Products > Voice and Unified Communications > Communications Infrastructure > Voice
Servers > Cisco 7800 Series Media Convergence Servers (or Cisco UCS B-Series Blade Servers) >
<server model>.
If there is a Firmware Upgrade, follow the instructions to download and apply the firmware.
Check for software upgrades

Software upgrades contain fixes that were unavailable at the time of the original release. They often include
service updates, security fixes, firmware updates, critical patches or other software fixes that can improve
operation.
Complete the following procedure to check for software upgrades.
Procedure
Step 1
Step 2
Step 3
Step 4
Browse to www.cisco.com.
Select Support > Download Software.
Navigate to Products > Voice and Unified Communications > Unified Communications Applications >
Cisco Unified Presence > Cisco Unified Presence Version > <the version for your deployment>.
If there are any software upgrades, follow the instructions to download the software.
What to Do Next
Configure the Cisco Unified Communications Manager as a Presence Gateway.
Related Topics
Configure Cisco Unified Communications Manager as Presence Gateway, on page 86
Configure Cisco Unified Communications Manager as Presence Gateway

Note
You must complete this task on each server that you install in an IM and Presence cluster.
You must configure Cisco Unified Communications Manager as a Presence Gateway on IM and Presence
to enable the SIP connection that handles the availability information exchange between Cisco Unified
Communications Manager and IM and Presence.
For more information about how to configure a Presence Gateway on IM and Presence, see the
Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager .

86
What to Do Next
Configure a SIP Trunk on a Cisco Unified Communications Manager.
Related Topics
Configure SIP Trunk on Cisco Unified Communications Manager, on page 87
Configure SIP Trunk on Cisco Unified Communications Manager

After you configure Cisco Unified Communications Manager as a Presence Gateway, you must configure
a SIP PUBLISH trunk on Cisco Unified Communications Manager. See the Deployment Guide for IM
and Presence Service on Cisco Unified Communications Manager for more information.
When you have configured the SIP PUBLISH trunk on Cisco Unified Communications Manager, you
must then enable SIP PUBLISH on IM and Presence.
See the Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager
for more information.
Related Topics
User and server assignments, on page 87
User and server assignments

User assignment is automatically enabled as a service parameter in Cisco Unified Communications Manager
IM and Presence Administration. For more information about automatic and manual assignment of users in
Cluster Topology, see the Deployment Guide for IM and Presence Service on Cisco Unified Communications
Manager .
Related Topics
Activate services, on page 87
Activate services
You must activate the following services:
Cisco SIP Proxy
Cisco Presence Engine
Cisco Sync Agent
Cisco XCP Connection Manager
Cisco XCP Authentication Service
You must wait until the Cisco Sync Agent is active before you can use the IM and Presence server.
To activate the services, select Tools > Service Activation in Cisco Unified Serviceability.

87
Note
You must complete this task on each server that you install in an IM and Presence cluster.
Change of IM and Presence node name to resolvable value

During installation, if you select not to use DHCP, you must enter a hostname and IP address for the IM and
Presence server. The hostname cannot be null, localhost, or an IP address. The IM and Presence node name
gets its value by concatenating the DNS domain to this hostname value to form a fully qualified domain name
(FQDN). This FQDN must be resolvable. If you do not use DNS in your deployment, then the IM and Presence
node name, which is set to the server's hostname by default, is not resolvable. To overcome this, you must
change the IM and Presence node name to be the server's IP address after installation is complete.
For information about how to change the IM and Presence node name, see Deployment Guide for IM and
Presence Service on Cisco Unified Communications Manager.
Change IM and Presence Service default domain name

Note
This topic only applies to those deployments that do not use DNS.
If your IM and Presence Service deployment does not use DNS, the IM and Presence Service default domain
name is set to DOMAIN.NOT.SET during installation. Cisco recommends that you change this value to the
enterprise domain value after installation is complete.
Before you change the domain name, you must stop the following services on all nodes in the cluster:
Cisco Presence Engineselect Cisco Unified Serviceability > Tools > Control Center - Feature
Services.
Cisco Proxyselect Cisco Unified Serviceability > Tools > Control Center - Feature Services > >
.
Cisco XCP Routerselect Cisco Unified Serviceability > Tools > Control Center - Network Services.
For information about how to change the default presence domain name, see Deployment Guide for IM and
Presence.
After you change the default domain name, you can restart the Cisco Presence Engine, Cisco Proxy and Cisco
XCP Router services.

88
CHAPTER
Reference
This chapter contains reference information about the IM and Presence Service.
RAID and BIOS settings, page 89
Access Cisco Unified CM IM and Presence Administration, page 90
RAID and BIOS settings

During the software installation, the system installer configures the system BIOS and RAID settings for the
new operating system and IM and Presence Service.
See the following tables for the BIOS settings and the RAID settings that are set up during installation. If the
hardware configuration process fails during installation, you can use boot-time utilities on both the IBM and
HP servers to manually configure the RAID and BIOS settings, as advised in the following tables.
Table 10: BIOS Configuration Settings for HP and IBM Servers
HP Servers
IBM Servers
OS Selection: Linux (not applicable on newer models) OS Selection: Not applicable

Boot order: CD, C:, Floppy
Boot order: CD, C:, Floppy
Post F1 prompt: Delayed
Post F1 prompt: Delayed
Hyperthreading: Enabled
Hyperthreading: Enabled
Table 11: RAID Settings
Cisco MCS 7825 (HP and IBM)
RAID not applicable
Logical drives: 1
Logical drives: 2

89
Access Cisco Unified CM IM and Presence Administration
RAID not applicable
RAID type: 1(1+0)
RAID type: 1(1+0)
Note
For the Cisco 7825H1 and

the Cisco 7825I1, SATA
RAID is enabled, and the
RAID type is 1(1+0), with
one logical drive.
Access Cisco Unified CM IM and Presence Administration

Complete the following procedure to access the Cisco Unified CM IM and Presence Administration interface.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Open a browser and enter https://<server name or IP address>, where the server name or IP address equals
the server where the IM and Presence Service is installed.
From Administrative Applications, select Cisco Unified Communications Manager IM and Presence.
If the system prompts you about certificates, you must enable HTTPS to secure communications between the
browser client and the web server. See the Release Notes for Cisco Unified Communications Manager for
more information about how to load the required certificates for the HTTPS connection.
Enter the application username and application user password that you specified during installation when the
system prompts you for a user name and password. The Cisco Unified CM IM and Presence Administration
interface displays.
To access other IM and Presence interfaces, select an interface from the Navigation drop-down list and select
Go.

90

Installation Cucm 9 1

Uploaded by

Copyright:

Available Formats

Installation Cucm 9 1

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Installation Cucm 9 1

Uploaded by

Copyright:

Available Formats

Installing Cisco Unified Communications Manager, Release 9.

Cisco Systems, Inc. All rights reserved.

Cisco Unified CM Installation 1

Cisco Unified Communications Manager Installation 3

Installing Cisco Unified Communications Manager, Release 9.1(1)

Installing Cisco Unified Communications Manager, Release 9.1(1)

IM and Presence Service Installation 43

Before you begin 49

Installing Cisco Unified Communications Manager, Release 9.1(1)

Manually install and configure publisher node 66

Installing Cisco Unified Communications Manager, Release 9.1(1)

Cisco Unified Communications Manager installation

Installing Cisco Unified Communications Manager, Release 9.1(1)

Cisco Unified IM and Presence Service installation

Related Information and URL

Installing Cisco Unified Communications Manager, Release 9.1(1)

Commands and keywords are in boldface.

Arguments for which you supply values are in italics.

Elements in square brackets are optional.

Alternative keywords are grouped in braces and separated by vertical bars.

Optional alternative keywords are grouped in brackets and separated by vertical

Information you must enter is in boldface

italic screen font

Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Installing Cisco Unified Communications Manager, Release 9.1(1)

Tips use the following conventions:

Means the information contains useful tips.

Cisco Product Security Overview

Installing Cisco Unified Communications Manager, Release 9.1(1)

Cisco Unified CM Installation

Cisco Unified Communications Manager

Installing Cisco Unified Communications Manager, Release 9.1(1)

Apply a patch during installation of the first node

Install Software From a DVD on the First Node

Perform all pre-installation tasks that apply to your site.

Install Software From a DVD on a Subsequent Node

Installing Cisco Unified Communications Manager, Release 9.1(1)

Perform all pre-installation tasks that apply to your site.

Apply a Patch During Installation of the First Node

where 9 = major release number and x = minor release number

Perform all pre-installation tasks that apply to your site.

Installing Cisco Unified Communications Manager, Release 9.1(1)

Apply a Patch During Installation of a Subsequent Node

where 9 = major release number and x = minor release number

Perform all pre-installation tasks that apply to your site.

Install a New Node in an Existing Cluster

Installing Cisco Unified Communications Manager, Release 9.1(1)

Follow the procedure to configure the basic installation.

Reuse the MCS-7828

Installing Cisco Unified Communications Manager, Release 9.1(1)

Perform Pre-Installation Tasks for Unified Communications Manager Nodes

Parallel Installations of Cluster Nodes

Perform Pre-Installation Tasks for Unified Communications Manager Nodes

Installing Cisco Unified Communications Manager, Release 9.1(1)

Step 10 Obtain a license file.

Installing Cisco Unified Communications Manager, Release 9.1(1)

Do not attempt to perform any configuration tasks during the installation.

Installing Cisco Unified Communications Manager, Release 9.1(1)

Frequently Asked Questions