Models of Excellence in Government Organizations: e Nal Process 1odels.) Addi

3()2
Chapter 10/ Executive Management

I-/al C. Rainey and Paula Steinbauer/Galloping Elephants
303
tization of public services generally tend to report

savings that result from privatization, but the results also show a mixed pattern with many instances where no savings were achieved, and with
few findings of the very large savings projected by
some proponents of privatization. The more carefully designed the study, the smaller the reported
savings (e.g., Gill and Rainey 1997). Similarly,
evaluation of the privatization of state-owned enterprises is much more complicated than its aggressive proponents have projected (Durant,
Legge, and Moussios 1998). These limited successes of privatization support Simon's assertion,
quoted at the beginning of this article, that public
organizations can and often do perform as well as
private firms.
Lowery (1997), among others, helps to explain
why one should expect mixed results from certain
types of privatization when he analyzes quasi market failures, such as the failure of a market to develop for the contract (i.e., there may be little
competition for the contract). As Lowery points
out, the aggressive proponents of privatization implicitly rely on the dubious assumption that the bureaucrats who could not manage effectively before
contracting-out suddenly become transformed into
highly efficient and effective managers of the development and monitoring of contracts. The mixed
results suggest that the success of privatization initiatives depends heavily on sound management by
government employees, and they return us to the
questions: When and how do government agencies
and the people in them perform well') Why would
bureaucrats who otherwise have weak incentives
for efficiency, or who otherwise face dysfunctional
incentives and information patterns, be motivated
to have a successful contracting process?
Power Sharing and the Hollow

State
In addition, the extension of privatization arrangements, and the increasingly networked or hollow
state character of many public programs, strains
the depiction of the public bureaucracy as a centralized, retentive, monolithic entity. If so centralized and retentive, why has the bureaucracy
allowed all this privatization, and how could it remain so centralized and retentive if it is sharing
power with so many entities (Ketti 1993; Milward,
Provan, and Else 1993)7 These developments,
then, indicate the need to rethink the more negative depictions of public bureaucracy and to consider theories that explain effective government
agencies.
Business Blunders and Generic Theories
of Management
Business firms produce abundant examples of
waste, inefficiency, blundering, and fraud, even in
the most reputable and admired firms. This raises
the issue of whether market exposure actually
causes business firms to perform more effecti vely
than nonmarker government agencies. A rich tradition in organization and management theory involves a generic perspective on those topics. This
tradition is the idea that distinctions between public
and private, and for-profit and nonprofit organizations amount to stereotypes and oversimplifications (H.G. Rainey 1997, SSff). Many scholars who
study organizations emphasize the commonalities
among organizations, especially among those that
purportedly differ by location in the public and
private sectors. Simon (1998, II), in the assertion
mentioned above and quoted at the outset, provides an example of this perspective. Significantly,
in relation to the later sections of this article, he attributes the prospects for effective public organizations to, among other factors, the presence of
dedicated public servants who are motivated not by
narrow economic self-interest but by organizational loyalty and identification (and by implication, an ideal of public service), Simon also argues
that effective public administration is essential to
democracy. He thus quite dramatically implies the
need to seek explanations and theories of effective
government organizations.
Models of Excellence in
Government Organizations
To develop a theory of effective government
agencies, one obviously has to decide how to proceed. Lowery (1997), while not directly pursuing
models of effective agencies. suggests employing
concepts and methods from economics-based and
public choice theory to analyze some of the oversimplifications of those same approaches. His
analysis of quasi market failures develops useful
concepts for elaborating that discussion. The approach in this article, however, focuses more on
government agencies and their general effectiveness, and it draws more on case studies and empirical research in public administration and
public bureaucracy as well as concepts from organization and management theory. The propositions advanced later will draw on conclusions
from many of the authors on successful leadership and management who are cited above. Some
of those authors concentrate on one part of the
elephant such as leadership, mission, or culture,
and some draw only implicit conclusions about
linkages to organizational effectiveness. The full
group of references is not easily summarized
here.
One subset of the references, however, includes efforts to characterize government agencies that perform efficienrly. These profiles
represent efforts to develop models of excellent
organizations and to specify their attributes. Exhibit 10.2 summarizes some of these profiles. An
elaborate review and critique of these efforts is
beyond the scope of this article, but the row
headings on the left of the exhibit indicate common topics ill the profiles, including aspects of
the agency mission and public orientation (Ineluding public service), leadership and primary
means of managing employees, and task design
and work environment. Especially as summarized in the exhibit, in ways that cannot 00 full
justice to the analyses, the profiles need much
more specification and articulation to move in the
direction of a theory. Yet some of their implica_

tions are clear, and they show up in the propOsi_
tions in Exhibit 10.1 and in the discussion of
them that follows.
------------- ---Also of significance are some omissions in the
implicit models in Exhibit 10.2. (In the parlance
of organizational effectiveness researchers, they
mostly represent infernal process lI1odels.) Addi_
tiona! factors receive emphasis in other research
on agency effectiveness. Wolf (1993) analYzed
forty-four case studies of federal agencies to COn_
struct measures of the agencies' characteristics
and their relationships to the organization's effectiveness. As do most of the profiles in EXhibit
lO.2, his findings indicated the importance ofJead_
ership and sense of mission. In addition, however
he found important a variable representing POlit~
ical autonomy (that included universal Political
support and/or freedom from direction by pOliti_
cal authorities). This variable indicates the im,
penance of relations with oversight authorilies
and other external stakeholders, a topic that receives little or no emphasis in the profiles in Exhibit 10.2. It also suggests the need for a
supportive and delegative role by those authorities
that allows the agency reasonable autonomy to
develop and pursue its mission (cf. Wilson 1989'
Meier 1993a). '
Propositions and a Framework

As we indicated earlier, Exhibit 10.1 states propo_
sitions about effective agencies that draw 011 the
references just cited and on additional references
and examples that are described below. Figure 10.1
provides a diagram that suggests a framework linking these propositions and their component concepts. While Exhibit 10.1 does not clearly posit all
the relationships, it bears the implication that all the
components in Exhibit 10.1 should be positively
related in the more effective agencies. Also, in Fio_
ure 10.1 and in the discussion to follow, some ~f
the relationships are hypothesized so clearly that
they have sharp and challenging implications for
research, theory, and practice.

Models of Excellence in Government Organizations: e Nal Process 1odels.) Addi

Uploaded by

Copyright:

Available Formats

Models of Excellence in Government Organizations: e Nal Process 1odels.) Addi

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Models of Excellence in Government Organizations: e Nal Process 1odels.) Addi

Uploaded by

Copyright:

Available Formats

3()2

Chapter 10/ Executive Management

tization of public services generally tend to report

Power Sharing and the Hollow

state character of many public programs, strains

direction of a theory. Yet some of their implica_

Propositions and a Framework

You might also like