Case Study - Gannett
Case Study - Gannett
Case Study - Gannett
Spring
CASE
STUDY:
GANNETT
CO.,
INC.
Suzanne
Yada
Business
160
Tues.‐Thurs.
7:30
a.m.
SUMMARY:
Gannett
Co.,
Inc.,
is
the
largest
newspaper
company
in
the
United
States,
publishing
85
daily
newspapers
and
owning
23
television
stations.
The
troubling
economic
landscape,
coupled
with
the
decline
of
the
print
medium,
makes
2009
an
especially
tough
year
for
Gannett.
How
can
the
company
survive?
CASE STUDY: GANNETT CO., INC.
BY SUZANNE YADA
The year 2009 has already been disastrous for the newspaper industry. In
addition to battling a difficult economic climate, consumer habits have shifted over
the last decade from reading an expensive and bulky print publication to consuming
a free and immediate online one. This may have increased readership for newspaper
companies, but they have struggled ever since to find a way to sufficiently monetize
the content online.
They were still trying to figure it out when the economy collapsed in late 2008,
and many wonder if newspapers will survive this current downturn. It is clear the
large newspaper corporations will not return to the double‐digit profits of last
decade anytime soon (Overholser & Hall Jamieson, 2006). However, the company
that first set the bar for those high‐profit expectations, Gannett Co., Inc., is expected
to pull through this recession (Melvin, 2009) for a number of different reasons.
The goal of this paper is to explore those reasons, as I analyze Gannett’s
strengths, weaknesses, opportunities and threats. Then I will present three different
management decision possibilities for Gannett’s future, and I will explain why I feel
one of those options is the best.
Before that, however, I will give you the background on the company, its
purpose, history and current position in the market.
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WHAT IS GANNETT?
Gannett (pronounced gun‐NET) is a news corporation that owns a diverse range
of media outlets and related operations, including print, broadcast, digital content
and others. Gannett is the largest newspaper publisher in the United States, owning
85 daily newspapers and about 850 non‐daily publications in 31 states and Guam.
Its flagship newspaper is the USA Today. Gannett also owns 17 daily papers and 200
other publications in the United Kingdom (Gannett.com, 2009).
In addition to print publications, Gannett owns 23 television stations that reach
more than 20 million households in the U.S., covering 18 percent of the U.S.
population (Romaine, 2009). Its Digital segment, formed in 2008, operates online
ventures such as CareerBuilder, an employment Web site; ShopLocal.com, an online
shopping and advertising channel; PointRoll, a rich‐media marketing company; and
Ripple6, a provider of social media technology and analytics. The company also
deals with commercial printing, news syndication, and marketing and data
operations (2008 Annual Report, 2009).
HISTORY AND REPUTATION
Frank Gannett, the company’s founder, first bought a half‐interest in a tiny
conservative newspaper in upstate New York in 1906. Twenty years later, Gannett
owned 21 newspapers and 7 radio stations (Overholser & Hall Jamieson, 2006). He
acquired these media outlets with the promise of autonomy for the original owner
and purposefully fought to keep the word “chain” from being uttered anywhere in
his
newsrooms
(Williamson,
2006).
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As newspapers shifted their reporting voice from the “yellow journalism” era of
sensationalism to a more nuanced sense of objectivity, the perceived separation of
journalism with the business of journalism was more important to maintain than
ever.
That tradition shifted by the 1960s when large newspaper companies began to
go public, including Gannett in 1967. Around this time, Allen H. Neuharth began his
ascent into power as company president, CEO and chairman. Before then,
newspaper companies have traditionally portrayed themselves as impoverished
organizations whose only goal was to protect the First Amendment, but Neuharth
knew investors weren’t interested in putting their money in a business that prided
itself on poverty (Bagdikian, 2004).
By the time he became CEO in 1973 and chairman in 1979 (Gannett.com, 2009)
he changed the image of the company to reflect its financial goals, began to use the
word ‘chain’ to describe the Gannett brand and was unashamed to emphasize the
bottom line. In short, Neuharth began treating the company more like a business
than a public service, and other media outlets took notice (Squires, 1994).
From the late 1970s into the ’80s, the Gannett Corporation began to rapidly
acquire other newspapers and media companies, specifically community papers
where there was little or no competition.
Critics decried the acquisitions as breaking anti‐trust laws, cheapening
journalistic quality in the name of the bottom line and reducing the number of
voices heard in the media. Gannett responded with an ad campaign in its own
newspapers,
emphasizing
its
commitment
to
the
First
Amendment,
its
pool
of
news
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and information from across the nation, and its stronger ability to fight in big court
cases involving freedom of speech (Bagdikian, 2004). Even with these points
emphasized, no one denied Gannett’s business strategy to take local media control.
Neuharth boasted in his own book, Confessions of an S.O.B., that Wall Street analyst
John Kornreich once said, “Gannett’s basic media business is awesome. It is virtually
an unregulated monopoly” (Neuharth, 1989).
The rapid growth in acquisitions was also mirrored in its revenues. Gannett was
one of the first newspaper companies to see double‐digit profits, prompting a wave
of plans to follow suit within other news corporations. Gannett set the standard in
profitability, going 18 years from 1967 to 1985 with each quarterly profit greater
than the one before (Bagdikian, 2004).
The most significant date in Gannett’s recent history was Sept. 15, 1982, the day
the company launched USA Today after two years of researching what would be the
ideal national newspaper for both readers and advertisers (Gannett.com, 2009).
The design and style of the newspaper placed a new focus on color, infographics and
shorter, more positive news articles, mimicking the experience of television in many
ways (Prichard, 2007).
Critics lambasted USA Today, nicknaming it “McPaper” in reference to what they
felt was the cheapening of news that played to the reader’s ever‐shrinking attention
span. But by the end of 1983, the newspaper proved to be immensely popular. It
sold more than 1.3 million copies a day and would eventually become the largest‐
selling daily newspaper in the nation (Prichard, 2007).
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GANNETT TODAY
Today, the company is led by Craig Debow, who became the CEO of Gannett in
2005. Headquartered in McLean, Virginia, its more than 225 million outstanding
shares of common stock are held by approximately 8,500 shareholders (2008
Annual Report, 2009). The company currently has approximately 41,500 full‐time
and part‐time employees after a 10 percent workforce reduction in October 2008
and the elimination of 1,000 newsroom positions in August (MacMillan, 2008).
This past year was turbulent for Gannett. Its operating revenues for 2008 were
$6.8 billion, a 9 percent drop from the year before. The company reported a net loss
from continuing operations of $6.65 billion in 2008, compared to an operating
income of $1.65 billion the year before. There was also a net loss of $6.65 billion for
2008 compared with net income of $1.06 billion for 2007 (2008 Annual Report,
2009).
The early months of 2009 also saw Gannett’s stock reduced to junk status, which
severely impacted the company’s ability to secure financing to make strategic
growth moves (Witkowski, 2009). At the end of 2008, the company had
approximately $3.8 billion in long‐term debt, and $2.2 billion of that was borrowed
from banks — the rest was in unsecured public notes (2008 Annual Report, 2009).
COMPARING THE COMPETITION
The industry as a whole has seen drastic damage, and newspapers across the
country are shuttering its doors. The New York Times published the following
graphic
on
March
12,
2009,
and
it
is
already
out
of
date.
Many
of
the
papers
that
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were noted to close in this infographic have done so already, underscoring how
quickly the industry is deteriorating:
BAD NEWS FOR NEWSPAPERS
Sources:
Audit
Bureau
of
Circulations;
the
companies.
Graphic:
New
York
Times
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The lower half of the previous graphic shows a brief comparison with the top
five largest public newspaper companies. The following graphs give more context:
3 NEWS STOCKS COMPARED TO S&P 500, 1971‐2009
3 NEWS STOCKS COMPARED TO S&P 500, 2007‐2009
Stock
symbols:
GCI
—
Gannett
Co.,
Inc.;
NYT
—
New
York
Times
Company;
SPX
—
S&P
500
Index;
WPO
—
Washington
Post
Company.
Source:
MarketWatch.com
In these graphs, two other news companies’ stock performance, the New York
Times Company and The Washington Post Company, are measured up with
Gannett’s and the Standard & Poor 500 Index to provide side‐by‐side comparisons.
The New York Times Company saw its 2008 operating costs drop 5 percent. In
2007
they
reported
an
operating
income
of
$187.6
million;
in
2008
they
had
an
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operating loss of $88 million. Net income in 2007 was $208.7 million; net loss in
2008 was $57.8 million (2008 Annual Report, 2009). Though a drastic dip, the
multimillion‐dollar figures are dwarfed by Gannett’s reported billions.
However, The Washington Post Company also reported in the billions and is one
of the companies that saw a modest increase in operating income, thanks in part to
Kaplan, a successful subsidy that provides educational and training services
unrelated to newsgathering. In 2007, the corporation reported $4.2 billion in
operating income; in 2008 it had raised 7 percent to $4.5 billion. However, 2007’s
net income came in at $280.6 million, and 2008’s income measured at $65.7 million,
a 77 percent decrease (2008 Annual Report, 2009). However, editors had to address
conflict‐of‐interest accusations, because the acquisition coincided with the passage
of the No Child Left Behind Act. The buyout resulted in bad PR.
THE INDUSTRY’S MAIN CHALLENGES
Stock prices and operating incomes are not enough to paint the full financial
picture of these companies. The following factors help explain what challenges lie
ahead for the news industry, and why some do not think newspapers will survive:
Online advertising is not sufficient. Readership and circulation for many
news organizations have increased because of the web’s reach, but companies have
not yet found a way to earn adequate income from them. The original goal when
news organizations put content online for free was that the increased viewership
would be attractive to advertisers. Unfortunately, online advertising lacks the
scarcity
and
visibility
that
print
advertising
offers,
and
news
companies
have
a
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harder time charging premium prices (Mutter, 2008). Readers are faced with more
competition for their attention than ever before, fragmenting an advertiser’s options
and making their message less powerful. However, advertisers have been turning to
a significant competitor, Google AdSense, because text ads are easy to create, have
global reach, can be directly managed through online tools and are narrowly
targeted. Many newspapers do not offer any of these benefits.
Print still earns the vast majority of advertising income by far; of the $38 billion
in advertising the news industry was estimated to have earned in 2008, only $3
billion came from online, which is less than 10 percent (Pew, 2009). Those numbers
are shifting, however, but it is not enough to buoy companies through a deep
worldwide recession. The graph below illustrates:
PRINT VS. ONLINE AD EXPENDITURES, 2003‐2007
Source:
Business
Analysis
and
Research,
Newspaper
Association
of
America,
Pew
Project
for
the
Excellence
in
Journalism.
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Craigslist, the free online classifieds website, is another example of an online
competitor causing damage to a newspaper’s bottom line. Classified advertising in
print peaked in the fourth quarter of 1997 at an average of 41.6 percent of a
newspaper’s ad revenue, but it had been reduced to 28.84 percent by November
2008 (Riley, 2008). Gannett’s own numbers look slightly better; in 2007, classifieds
represented 40.6 percent of Gannett’s total advertising revenue. In 2008, it
plummeted 25 percent but still maintained a 36.4 percent slice of ad revenues:
Source:
Gannett
2008
Annual
Report
In addition, Gannett has invested in other online classified enterprises such as
CareerBuilder, ShopLocal and Classified Ventures. Those operations are in the
Digital segment and accounted for separately from the table above.
Once content is offered for free, it is difficult to get the user to pay for it
again. There is hope that the Amazon Kindle, an electronic reading device, will do
for newspapers what the iTunes Store did for restoring profits to downloadable
music, but that remains to be seen.
It is also possible to charge visitors of a website to view the content, but that
idea’s
success
also
remains
to
be
seen.
The
New
York
Times
has
tried
a
service
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called TimesSelect that required payment to view premium content, but it was
discontinued. However, executives at the Times are talking of resurrecting it again
in a different way.
Certain publications such as the Wall Street Journal have built a “paywall” on
their websites, and it has been successful because its target audience is business
readers who are able to use company funds for subscriptions. It is unclear whether
this will work for general interest, geography‐based community news websites,
which is Gannett’s core operation.
Many people would also consider putting content under lock and key to be
ethically questionable, since much of journalism’s purpose is to bring important
issues to the public’s attention. However, newspapers have been charging for its
content to great success several years before the Internet, and the paywall
possibility is an attempt to restore that business model.
Restructuring debt is near impossible in a struggling economy. Many of
the largest news corporations in the United States got that way from mergers and
acquisitions, which were bought and sold using debt. They did not foresee the
decimation of the revenue model and expected to be able to repay the massive
amounts of debt they owe. However, the economy collapsed and so did revenue.
Companies everywhere were forced to make painful cutbacks, and newspaper
companies were not able to navigate around both the failed economy and the
competition the Internet provided.
Financial analysts have downgraded many of these companies’ stock ratings,
which
means
banks
and
other
lenders
can
halt
loans
and
charge
higher
interest
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rates. This severely hampers the options these companies have, because instead of
making investments now that could end up making large profits in the future, the
company has no choice but to do drastic cutbacks to stay afloat (Cranberg,
Bezanson, Soloski, 2001).
Several newspapers across the nation owned by publicly traded companies have
been shuttered — not because the paper wasn’t profitable, but because the parent
company’s debt was so deep it couldn’t keep above operating costs.
SWOT ANALYSIS
So what does this all mean for Gannett? Here is where I will discuss what I
believe are Gannett’s strengths, weaknesses, opportunities and threats as it relates
to the operations of the business.
STRENGTHS
The leadership in place at Gannett is looking to diversify income beyond the
traditional advertising model, which is a great step forward. Its acquisition of
ventures such as CareerBuilder, Ripple6 and other non‐news entities such as
commercial printing operations may help fund the rest of the company’s functions
through the economic crisis, and its current holdings in broadcast and niche
publications already underscore the benefit of diversifying revenue streams.
Gannett is also aggressively consolidating several aspects of its core
operations, from centralized copy editing desks to nationwide call centers to
collective
webmasters
that
take
care
of
the
whole
network.
In
my
opinion,
Gannett
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has taken some of the consolidating too far, however. Some quality will be
compromised with too much consolidation, with centralized copy editing, for
example. But in other instances it increases efficiency, which translates to the
bottom line and aids the business in staying afloat.
The company is known for its strong emphasis in diversity and has been
named one of the 20 best places for African Americans to work (Gannett.com, 2009).
This builds a good report with the community and helps counteract the accusation
that Gannett papers reduce the mix of voices heard in the media.
Gannett has paid particularly close attention to embracing new technologies.
Two years ago it rolled out a social media website template for all the newspapers in
the company to adapt to their communities. Readers are able to interact with each
other and the stories that affect their towns and cities. Gannett has also jumped on
board with the Amazon Kindle in offering a USA Today subscription and a number of
its blogs. Last year’s creation of a Digital business segment has enhanced Gannett’s
online offerings to investors.
Niche publications have a mixed bag of results, but I think Gannett’s push to
deliver content in a myriad of different specific topics will help readers in the long
run and increase circulation. It will also offer advertisers a multitude of ways to
reach their own target market.
As reluctant as I am to admit it, Gannett’s strategy of owning community
papers with little to no competition has helped pay off. Gannett’s ability to set ad
rates higher due to lack of competition has contributed to the double‐digit profits of
previous
decades,
which
may
in
turn
be
one
reason
Gannett
will
still
be
around
after
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this economic storm settles. However, I do not believe this practice is good for
Gannett’s core product, journalism, nor does it benefit advertisers or the
communities they live in. Inflating advertising revenue hurts local economies, and it
affects the way the community interacts with the reporters who produce the main
product. The company has already been the recipient of bad PR about this subject in
the 1970s and ’80s, and the potential for it to explode again is still real.
Another thing that is a strength for the business but a weakness for the
content is the emphasis on features, sports and entertainment in news coverage. It
is a strength because they are simple stories journalists can do to keep the
newspaper and websites populated with content, which means they can produce
more stories in less time. It is a weakness because it underscores a common
complaint that Gannett cheapens news coverage, which in turn is negative for the
image of the company.
WEAKNESSES
The recession could not have hit at a worse time for newspapers, when
readers were already shifting their reading habits online. Gannett needs the ability
to take out loans in order to invest in itself and its operations, and that can’t happen
easily now because of the credit crunch. In addition, Gannett’s major advertisers are
in the housing, retail and automobile sectors, which are facing major troubles of
their own. Also, a downturn in business travel means emptier hotels, where USA
Today
counts
half
its
circulation
in
door‐to‐door
deliveries.
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Gannett continually has to battle its own reputation for poor, shallow
journalism. It has recently been doing a solid job in its flagship newspaper, USA
Today, which has reinvigorated its investigative news coverage. However, the
community papers are not closely following suit. An investment in the quality of the
content regains respect from community members, and more importantly, the
advertisers, who are watching newspaper size, quality and audiences thinning from
poor content.
OPPORTUNITIES
The reason the Washington Post Company did so well in a side‐by‐side stock
price comparison with Gannett is mostly because of their subsidiary Kaplan. Kaplan
provides tutoring and mentoring services, which is in line with the paper’s core
mission to educate and inform the public, but not exactly journalism. Gannett may
consider a similar venture to diversify its income.
The Detroit Free Press, a Gannett paper, and the Detroit News have both
reduced their home delivery print product to four times a week with a more robust
website updated constantly. With readers’ declining habits with the printed
newspaper and the heavy expense of printing and deliveries, there is an opportunity
in the major metro markets to do the same thing companywide and save money.
There is an opportunity to monetize full event calendar listings that
newspapers have not embraced yet. Taking the phonebook model, publications can
list every event for free, but event promoters can pay more for highlights, icons or
extra
lines
of
text.
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Gannett may have the weight to try something radically new. If it partners
with Amazon.com and offer to send a free or steeply discounted Kindle to paid
subscribers, Gannett could save a large amount in printing costs.
If quality journalism is a concern for Gannett, the company can always form
alliances with nonprofit foundations and programs dedicated to preserving
investigative journalism, such as ProPublica.org, the Center for Investigative
Reporting and Spot.Us, all of which fund in‐depth reporting projects.
THREATS
The economy is going to be a threat long after it has recovered, because the
repercussions of this downturn will be felt deep within the financial structure of
business throughout its recovery years.
The readers’ move to viewing content for free online is hurting the massive
print ad revenue of newspapers. As a newspaper’s target demographic grows older,
the youth are not replacing them, instead choosing to frequent websites like
MySpace or Facebook instead. They may get their news from blogs that are not
professionally edited and verified.
Online advertising competitors such as Google AdSense and Craigslist will
continue to be threats, as will new technologies that no one has envisioned yet.
The environmental movement and recycling culture have discouraged
readers to subscribe to the newsprint editions, because readers will feel the papers
are
“killing
trees.”
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THREE MANAGERIAL DECISIONS
In knowing this information about Gannett — its strengths and weaknesses, its
history and strategies — I have selected three possible options for the Gannett
Corporation to take in navigating the future of the news business.
1) Shift the bulk of focus to the Digital division. Print is dying, and there
needs to be a heavy investment into the future of news if Gannett wishes to be
around another 103 years. The Digital division has a multitude of smart companies
that may not be related to journalism but have the potential to be solid profit‐
makers with any renewed focus. Gannett can also apply the Detroit experiment to
more papers — that is, reduce the number of days the paper prints and beef up the
website coverage instead. The downside is that print is the real income earner in the
company in terms of revenue. But sometimes the next step in a business’ evolution
has to be forcing the customer (in this case, the advertiser) to adjust and become
used to a different format. Print will not be around forever, and focusing heavily on
Digital is a risky but needed shift.
2) Find new ways of adding value to print. Since print is far and away the
biggest moneymaker, Gannett can create new ways print can meet readers’ needs.
The company may want to look into more coupons, giveaways, valuable inserts such
as CDs and DVDs, large photographs, puzzle sections, high‐quality design, and
anything else that reinforces the tactile experience of print. In addition to that, there
are options in development for more niche products, including customized
magazines
the
readers
can
create
themselves
by
selecting
the
kind
of
content
they
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want. There is a prototype system at printcasting.org for the custom reader that can
be adapted to a Gannett strategy. Another experiment the company may want to try
is “reverse publishing” online content. Each Gannett news website already has a
social network where users are allowed to blog and comment. Have editors select
the best of those comments to publish in their newspapers or into a new niche
magazine that can target different advertisers looking for a younger demographic.
This gives online contributors the thrill of seeing their work in print, it gives
advertisers exposure they wouldn’t get online, and it’s inexpensive to implement.
3) Focus on a different subsidy altogether to bring in revenues. The tough
times in the journalism industries are not a coincidence — it is difficult to fund real
news and information. It may benefit news organizations, then, to find a completely
separate business to generate the cash flow until the economy recovers. The success
of The Washington Post Company is a lesson that Gannett is very close to learning.
Their acquisition of Kaplan, a tutoring company, turned the business into a profit‐
generating venture. Gannett has entered into a few related businesses other than
journalism, but they may need to step outside their way of thinking even further.
MY RECOMMENDATION
I would recommend that Gannett take option 3. I was convinced by the statistics
I saw and the news articles I read about how The Washington Post, while not
flourishing,
is
actually
performing
decently
despite
the
circumstances.
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I think it is too soon for the company to risk completely abandoning print when
it is still making such a large chunk of revenues. When more definitive data comes in
from the Detroit Free Press experiment, then perhaps I can recommend option 1.
Option 2 makes sense in the short term only, because print’s days are numbered.
However, it would not hurt to implement more reinforcement for the print product
in the meantime, because that is Gannett’s biggest revenue vehicle.
Option 3 has the most proof to back it up in the example of the Washington Post
Company. Washington Post, however, despite the conflict‐of‐interest accusations,
had the benefit of reader‐perceived journalistic integrity and making business
decisions based on more than just the bottom line. Gannett does not have that.
I am not advocating abandoning the news business; in fact in the long run it may
help solve the puzzle on how to operate a company that serves societal as well as
financial purposes. There will always be readers interested in quality journalism,
but there may not always be a sustainable business model attached to it. Journalism
may have to be a company’s loss leader.
It is extremely important that businesses of the size and stature of Gannett
continue to find other related revenue streams to bring into the company and in
return fund the important information communities need to be educated.
Until the economy becomes more stable and the future of the news industry
becomes more clear, news organizations everywhere will have to do the same.
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