Limited Warranty and Support Guide

Before contacting the HP Customer Care Center, it’s important to have the following information
handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and Software
Build Number) can be viewed through the Help and Support Center. Click the Windows Start
Button, Help and Support, and then click System Information.

Model Number: ____________________________________________________________________

System (Product) Number: ___________________________________________________________

Serial Number: _____________________________________________________________________

Software Build Number: _____________________________________________________________

Operating System: __________________________________________________________________

Purchase Date: _____________________________________________________________________

Hardware Limited Warranty
HP Product DURATION PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY
Hardware One (1) year limited warranty*
STATUTORY RIGHTS APPLICABLE TO THE SALE OF
Phone assistance to get Thirty (30) days THIS PRODUCT TO YOU.
you up-and-running
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
*The warranty period may be longer in certain
authorized service providers offer warranty service for the
countries/regions. Please check with the seller of the product
same product model number subject to the terms and
or consult the HP Web site at: http://www.hp.com
conditions set forth in this Limited Warranty.
General Terms Under the HP Global Limited Warranty program, products
This HP Hardware Limited Warranty gives you, the customer, purchased in one country/region may be transferred to
express limited warranty rights from Hewlett-Packard, the another country/region, where HP or its authorized service
manufacturer. Please refer to HP’s Web site for an extensive providers offer warranty service for the same product model
description of your limited warranty entitlements. In addition, number, without voiding the warranty. Warranty terms,
you may also have other legal rights under applicable local service availability, and service response times may vary
law or special written agreement with HP. from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
HP MAKES NO OTHER EXPRESS WARRANTY OR
availability. If so, your HP-authorized service provider can
CONDITION WHETHER WRITTEN OR ORAL AND HP
provide you with details.
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. HP is not responsible for any tariffs or duties that may be
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF incurred in transferring the products. Transfer of the products
JURISDICTIONS OUTSIDE THE UNITED STATES, HP may be covered by export controls issued by the United
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, States or other governments.
INCLUDING ANY IMPLIED WARRANTIES OF
This Limited Warranty applies only to HP-branded and
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
Compaq-branded hardware products (collectively referred
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN
to in this Limited Warranty as “HP Hardware Products”)
THE UNITED STATES, ANY IMPLIED WARRANTY OR
sold by or leased from Hewlett-Packard Company, its
CONDITION OF MERCHANTABILITY, SATISFACTORY
worldwide subsidiaries, affiliates, authorized resellers, or
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
country/region distributors (collectively referred to in this
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
Limited Warranty as “HP”) with this Limited Warranty. The
SET FORTH ABOVE. SOME STATES OR
term “HP Hardware Product” is limited to the hardware
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
components and required firmware. The term “HP Hardware
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
Product” DOES NOT include any software applications or
EXCLUSION OR LIMITATION OF INCIDENTAL OR
programs; non-HP products or non HP-branded peripherals.
CONSEQUENTIAL DAMAGES FOR CONSUMER
All non-HP products or non HP-branded peripherals external
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
to the HP Hardware Product — such as external storage
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
subsystems, displays, printers, and other peripherals — are
WARRANTY MAY NOT APPLY TO YOU.
provided “AS IS” without HP warranty. However,
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND non-HP manufacturers, suppliers, or publishers may provide
NEW ZEALAND, THE LIMITED WARRANTY TERMS their own warranties directly to you.
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
HP warrants that the HP Hardware Products that you have
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
purchased or leased from HP are free from defects in
MODIFY BUT ARE IN ADDITION TO THE MANDATORY
materials or workmanship under normal use during the
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
Limited Warranty Period. The Limited Warranty Period starts
PRODUCT TO YOU.
on the date of purchase or lease from HP, or from the date
THE LIMITED WARRANTY TERMS CONTAINED IN THIS HP completes installation. Your dated sales or delivery
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY receipt, showing the date of purchase or lease of the

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product, is your proof of the purchase or lease date. You end-user-replaceable HP or HP approved parts if available
may be required to provide proof of purchase or lease as a for your product in the servicing country/region.
condition of receiving warranty service. You are entitled to
YOU SHOULD MAKE PERIODIC BACKUP
hardware warranty service according to the terms and
COPIES OF THE DATA STORED ON YOUR
conditions of this document if a repair to your HP Hardware
HARD DRIVE OR OTHER STORAGE DEVICES AS
Product is required within the Limited Warranty Period.
A PRECAUTION AGAINST POSSIBLE FAILURES,
Unless otherwise stated, and to the extent permitted by local ALTERATION, OR LOSS OF THE DATA. BEFORE
law, new HP Hardware Products may be manufactured RETURNING ANY UNIT FOR SERVICE, BE SURE
using new materials or new and used materials equivalent TO BACK UP DATA AND REMOVE ANY
to new in performance and reliability. HP may repair or CONFIDENTIAL, PROPRIETARY, OR PERSONAL
replace HP Hardware Products (a) with new or previously INFORMATION. HP IS NOT RESPONSIBLE FOR
used products or parts equivalent to new in performance DAMAGE TO OR LOSS OF ANY PROGRAMS,
and reliability, or (b) with equivalent products to an original DATA, OR REMOVABLE STORAGE MEDIA. HP
product that has been discontinued. Replacement parts IS NOT RESPONSIBLE FOR THE RESTORATION
are warranted to be free from defects in material or OR REINSTALLATION OF ANY PROGRAMS OR
workmanship for ninety (90) days or for the remainder of DATA OTHER THAN SOFTWARE INSTALLED BY
the Limited Warranty Period of the HP Hardware Product HP WHEN THE PRODUCT IS MANUFACTURED.
they are replacing or in which they are installed, whichever UNITS SENT IN FOR SERVICE MAY HAVE THE
is longer. DATA ERASED FROM THE HARD DRIVE AND
THE PROGRAMS RESTORED TO THEIR
During the Limited Warranty Period, HP will, at its discretion,
ORIGINAL STATE.
repair or replace any defective component. All component
parts or hardware products removed under this Limited Exclusive Remedy
Warranty become the property of HP. In the unlikely event
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
that your HP Hardware Product has recurring failures, HP,
THESE TERMS AND CONDITIONS CONSTITUTE THE
at its sole discretion, may elect to provide you with (a) a
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
replacement unit of HP’s choosing that is the same or
BETWEEN YOU AND HP REGARDING THE HP HARDWARE
equivalent to your HP Hardware Product in performance or
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE
(b) to give you a refund of your purchase price or lease
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
payments (less interest) instead of a replacement. This is
AGREEMENTS OR REPRESENTATIONS — INCLUDING
your exclusive remedy for defective products.
REPRESENTATIONS MADE IN HP SALES LITERATURE OR
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
Exclusions
EMPLOYEE OF HP —THAT MAY HAVE BEEN MADE IN
HP DOES NOT WARRANT THAT THE OPERATION OF
CONNECTION WITH YOUR PURCHASE OR LEASE OF
THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
THE HP HARDWARE PRODUCT. No change to the
HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS
conditions of this Limited Warranty is valid unless it is made
AS A RESULT OF YOUR FAILURE TO FOLLOW THE
in writing and signed by an authorized representative of HP.
INSTRUCTIONS INTENDED FOR THE HP HARDWARE
PRODUCT. Limitation of Liability
This Limited Warranty does not apply to expendable or IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
consumable parts and does not extend to any product from WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
which the serial number has been removed or that has been THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
damaged or rendered defective (a) as a result of accident, LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
misuse, abuse, contamination, improper or inadequate OR THE COST OF REPAIR OR REPLACEMENT OF ANY
maintenance or calibration or other external causes; (b) by HARDWARE COMPONENTS THAT MALFUNCTION IN
operation outside the usage parameters stated in the user CONDITIONS OF NORMAL USE.
documentation that shipped with the product; (c) by
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
software, interfacing, parts or supplies not supplied by HP;
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
(d) improper site preparation or maintenance; (e) virus
OR THE FAILURE OF THE PRODUCT TO PERFORM,
infection; (f) loss or damage in transit; or (g) by modification
INCLUDING ANY LOST PROFITS OR SAVINGS OR
or service by anyone other than (i) HP, (ii) an HP authorized
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
service provider, or (iii) your own installation of

3
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD locate the nearest HP authorized service provider, refer to
PARTY OR MADE BY YOU FOR A THIRD PARTY. the HP Web site at: http://www.hp.com/support
THIS LIMITATION OF LIABILITY APPLIES WHETHER HP may, at its sole discretion, determine if on-site warranty
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER service is required. For example, in many cases, the defect
THIS LIMITED WARRANTY OR AS A TORT CLAIM can be fixed by the use of a Customer Self Repair (CSR)
(INCLUDING NEGLIGENCE AND STRICT PRODUCT part that you are required to replace yourself based on
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. instructions and documentation provided by HP. You are
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR also required to co-operate with HP in attempting to resolve
AMENDED BY ANY PERSON. THIS LIMITATION OF the problem over the telephone. This may involve performing
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED routine diagnostic procedures, installing software updates or
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE patches, removing third-party options and/or substituting
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION options. In order to receive on-site support, you must:
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS (a) have a representative present when HP provides
FOR PERSONAL INJURY. warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential health
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
or safety hazard to HP employees or subcontractors;
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
(c) subject to its reasonable security requirements, provide
VARY FROM STATE TO STATE OR FROM
HP with sufficient, free, and safe access to and use of all
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
facilities, information and systems determined necessary
ADVISED TO CONSULT APPLICABLE STATE OR
by HP to provide timely support; (d) ensure that all
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
manufacturer’s labels (such as serial numbers) are in place,
OF YOUR RIGHTS.
accessible, and legible; (e) maintain an environment
consistent with product specifications and supported
Limited Warranty Period
configurations.
The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of If you require an HP representative to handle all component
purchase. The date on your sales receipt is the date of replacements, support uplift contracts are available at
purchase unless HP or your reseller informs you otherwise additional cost.
in writing.
Carry-in Warranty Service
Types of Warranty Service Under the terms of carry-in service, you will be required to
To enable HP to provide the best possible support and deliver your HP Hardware Product to an authorized service
service during the Limited Warranty Period, you may be location for warranty repair. You must prepay any shipping
directed by HP to verify configurations, load most recent charges, taxes, or duties associated with transportation of
firmware, install software patches, run HP diagnostics tests, the product to and from the service location. In addition,
or use HP remote support solutions where applicable. you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
HP strongly encourages you to accept the use of or to of loss during shipping.
employ available support technologies provided by HP.
If you choose not to deploy available remote support Mail-in Warranty Service
capabilities, you may incur additional costs due to increased Your HP Limited Warranty may include a mail-in warranty
support resource requirements. Listed below are the types service. Under the terms of mail-in service, you will be
of warranty support service that may be applicable to the required to ship your HP Hardware Product to an authorized
HP Hardware Product you have purchased. service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
On-site Warranty Service transportation of the product to the repair location. In
Your HP Limited Warranty service may include on-site labor addition, you are responsible for insuring any product you
support to repair your hardware. HP provides on-site service ship and assume risk of loss during shipping. HP will return
during standard office hours. Standard office hours are the repaired product to you and incur all logistics and
typically 08.00 to 17.00, Monday through Friday, but may insurance costs to return the product to you.
vary with local business practices. If your location is outside
the customary service zone (typically 50km), response times
may be longer or there may be additional charges. To

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Customer Self Repair Warranty The HP Option Limited Warranty Period starts from the date of
purchase from HP or an HP-authorized reseller. Your dated
Service sales or delivery receipt, showing the date of purchase of the
In countries/regions where it is available, your HP Limited HP Option, is your warranty start date. See your HP Option
Warranty may include a customer self repair warranty Limited Warranty for more details. Non-HP options are
service. If applicable, HP will determine in its sole discretion provided “AS IS”. However, non-HP manufacturers and
that customer self repair is the appropriate method of suppliers may provide warranties directly to you.
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
warranty service. This will save considerable repair time. END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
After you contact HP and the fault diagnosis identifies that OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
the problem can be fixed using one of these parts, a SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
replaceable part can be sent directly to you. Once the part PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
arrives, replace the defective part pursuant to the provided OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
instructions and documentation. If further assistance is “AS IS” AND WITH ALL FAULTS, AND HP HEREBY
required, call the HP Technical Support Center and a DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
technician will assist you over the phone. In cases where the EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
replacement part must be returned to HP, you must ship the NOT LIMITED TO, WARRANTIES OF TITLE AND NON-
defective part back to HP within a defined period of time, INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR
normally fifteen (15) days. The defective part must be CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR
returned with the associated documentation in the provided A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
shipping material. Failure to return the defective product Some states/jurisdictions do not allow exclusion of implied
may result in HP billing you for the replacement. With a warranties or limitations on the duration of implied warranties,
customer self repair, HP will pay all shipping and part return so the above disclaimer may not apply to you in its entirety.
costs and determine the courier/carrier to be used. If TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
customer self repair applies to you, please refer to your LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE
specific HP Hardware Product announcement. You can also FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
obtain information on this warranty service on the CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING,
HP Web site at: http://www.hp.com/support BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS
OR CONFIDENTIAL OR OTHER INFORMATION, FOR
Service Upgrades BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR
HP has a range of additional support and service coverage LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
for your product that can be purchased locally. However, RELATED TO THE USE OF OR INABILITY TO USE THE
some support and related products may not be available SOFTWARE PRODUCT), EVEN IF HP OR ANY SUPPLIER HAS
in all countries/regions. For information on availability BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
of service upgrades and the cost for these service upgrades, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
refer to the HP Web site at: PURPOSE. Some states/jurisdictions do not allow the exclusion
http://www.hp.com/support or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
Options and Software HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
Limited Warranties in the applicable end-user license or program license
The Limited Warranty terms and conditions for most agreement provided with that software. If the removable
HP-branded options (HP Options) are as set forth in the Limited media on which HP distributes the software proves to be
Warranty applicable to the HP Option and are included in the defective in materials or workmanship within thirty (30) days
HP Option product packaging. If your HP Option is installed in of purchase, your sole remedy shall be to return the
an HP Hardware Product, HP may provide warranty service removable media to HP for replacement. For blank tape
for either the period specified in the warranty documents removable media, please refer to the following Web site:
(HP Option Limited Warranty Period) that shipped with the http://h20000.www2.hp.com/bizsupport/
HP Option or for the remaining warranty period of the TechSupport/Document.jsp?objectID=lpg50101
HP Hardware Product in which the HP Option is being
installed, whichever period is the longer, but not to exceed It is your responsibility to contact non-HP manufacturers or
three (3) years from the date you purchased the HP Option. suppliers for their warranty support.

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Software Technical Support Contacting HP
Software Technical Support for your HP Software, If your product fails during the Limited Warranty Period and
HP pre-installed third-party software and third-party software the suggestions in the product documentation do not solve
purchased from HP is available from HP via multiple contact the problem, you can receive support by doing the
methods, including electronic media and telephone, for following:
thirty (30) days from date of purchase. See “Contacting HP”
Locate your nearest HP Support location via the World Wide
for online resources and telephone support. Any exceptions
Web at: http://www.hp.com/support
to this will be specified in your End User License
Agreement (EULA). Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
Software Technical Support includes assistance with:
available before you call HP:
• Answering your installation questions (how-to, first steps,
and prerequisites). • Product serial number, model name, and model number

• Setting up and configuring the software (how-to and first • Applicable error messages
steps). Excludes system optimization, customization, • Add-on options
and network configuration. • Operating system
• Interpreting system error messages. • Third-party hardware or software
• Isolating system problems to software usage problems. • Detailed questions
• Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:

• Generating or diagnosing user-generated programs or

source codes.
• Installing non-HP products.

END-USER LICENSE AGREEMENT

PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT (HARDWARE AND SOFTWARE) WITHIN
EQUIPMENT: This End-User license Agreement (“EULA”) is a 14 DAYS FOR A REFUND SUBJECT TO THE REFUND
legal agreement between (a) you (either an individual or a POLICY OF YOUR PLACE OF PURCHASE.
single entity) and (b) Hewlett-Packard Company (“HP”) that
1. GRANT OF LICENSE. HP grants you the following rights
governs your use of any Software Product, installed on or
provided you comply with all terms and conditions of
made available by HP for use with your HP product
this EULA:
(“HP Product”), that is not otherwise subject to a separate
license agreement between you and HP or its suppliers. a. Use. You may use the Software Product on a single
Other software may contain a EULA in its online computer (“Your Computer”). If the Software Product is
documentation. The term “Software Product” means provided to you via the internet and was originally licensed
computer software and may include associated media, for use on more than one computer, you may install and use
printed materials and “online” or electronic documentation. the Software Product only on those computers. You may not
An amendment or addendum to this EULA may accompany separate component parts of the Software Product for use on
the HP Product. more than one computer. You do not have the right to
distribute the Software Product. You may load the Software
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
Product into Your Computer’s temporary memory (RAM) for
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
purposes of using the Software Product.
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR b. Storage. You may copy the Software Product into the
OTHERWISE USING THE SOFTWARE PRODUCT, YOU local memory or storage device of the HP Product.
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED

6
c. Copying. You may make archival or back-up copies of b. Restrictions. You may not rent, lease or lend the Software
the Software Product, provided the copy contains all of the Product or use the Software Product for commercial
original Software Product’s proprietary notices and that it is timesharing or bureau use. You may not sublicense, assign
used only for back-up purposes. or transfer the license or Software Product except as
expressly provided in this EULA.
d. Reservation of Rights. HP and its suppliers reserve all
rights not expressly granted to you in this EULA. 5. PROPRIETARY RIGHTS. All intellectual property rights in
the Software Product and user documentation are owned by
e. Freeware. Notwithstanding the terms and conditions of
HP or its suppliers and are protected by law, including but
this EULA, all or any portion of the Software Product which
not limited to United States copyright, trade secret, and
constitutes non-proprietary HP software or software provided
trademark law, as well as other applicable laws and
under public license by third parties (“Freeware”), is
international treaty provisions. You shall not remove any
licensed to you subject to the terms and conditions of the
product identification, copyright notices or proprietary
software license agreement accompanying such Freeware
restrictions from the Software Product.
whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of 6. LIMITATION ON REVERSE ENGINEERING. You may not
download. Use of the Freeware by you shall be governed reverse engineer, decompile, or disassemble the Software
entirely by the terms and conditions of such license. Product, except and only to the extent that the right to do so
is mandated under applicable law notwithstanding this
f. Recovery Solution. Any software recovery solution
limitation or it is expressly provided for in this EULA.
provided with/for your HP Product, whether in the form of a
hard disk drive-based solution, an external media-based 7. TERM. This EULA is effective unless terminated or
recovery solution (e.g. floppy disk, CD or DVD) or an rejected. This EULA will also terminate upon conditions set
equivalent solution delivered in any other form, may only be forth elsewhere in this EULA or if you fail to comply with any
used for restoring the hard disk of the HP Product with/for term or condition of this EULA.
which the recovery solution was originally purchased. The
8. CONSENT TO USE OF DATA. You agree that HP and its
use of any Microsoft operating system software contained in
affiliates may collect and use technical information you
such recovery solution shall be governed by the Microsoft
provide in relation to support services related to the
License Agreement.
Software Product. HP agrees not to use this information in a
2. UPGRADES. To use a Software Product identified as an form that personally identifies you except to the extent
upgrade, you must first be licensed for the original Software necessary to provide such services.
Product identified by HP as eligible for the upgrade. After
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM
upgrading, you may no longer use the original Software
EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
Product that formed the basis for your upgrade eligibility.
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”
3. ADDITIONAL SOFTWARE. This EULA applies to updates AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
or supplements to the original Software Product provided by OTHER WARRANTIES AND CONDITIONS, EITHER
HP unless HP provides other terms along with the update or EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT
supplement. In case of a conflict between such terms, the LIMITED TO, WARRANTIES OF TITLE AND NON-
other terms will prevail. INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR
CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
4. TRANSFER.
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL
a. Third Party. The initial user of the Software Product may WITH REGARD TO THE SOFTWARE PRODUCT. Some
make a one-time transfer of the Software Product to another states/jurisdictions do not allow exclusion of implied
end user. Any transfer must include all component parts, warranties or limitations on the duration of implied
media, printed materials, this EULA, and if applicable, the warranties, so the above disclaimer may not apply to you in
Certificate of Authenticity. The transfer may not be an its entirety.
indirect transfer, such as a consignment. Prior to the transfer,
the end user receiving the transferred product must agree to
all the EULA terms. Upon transfer of the Software Product,
your license is automatically terminated.

7
10. LIMITATION OF LIABILITY. Notwithstanding any 12. COMPLIANCE WITH EXPORT LAWS. You shall comply
damages that you might incur, the entire liability of HP and with all laws and regulations of the United States and other
any of its suppliers under any provision of this EULA and countries/regions (“Export Laws”) to assure that the
your exclusive remedy for all of the foregoing shall be Software Product is not (1) exported, directly or indirectly, in
limited to the greater of the amount actually paid by you violation of Export Laws, or (2) used for any purpose
separately for the Software Product or U.S. $5.00. TO THE prohibited by Export Laws, including, without limitation,
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN nuclear, chemical, or biological weapons proliferation.
NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR
13. CAPACITY AND AUTHORITY TO CONTRACT. You
ANY SPECIAL, INCIDENTAL, INDIRECT, OR
represent that you are of the legal age of majority in your
CONSEQUENTIAL DAMAGES WHATSOEVER
state of residence and, if applicable, you are duly
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS
authorized by your employer to enter into this contract.
OF PROFITS OR CONFIDENTIAL OR OTHER
INFORMATION, FOR BUSINESS INTERRUPTION, FOR 14. APPLICABLE LAW. This EULA is governed by the laws of
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT the State of California, U.S.A.
OF OR IN ANY WAY RELATED TO THE USE OF OR
15. ENTIRE AGREEMENT. This EULA (including any
INABILITY TO USE THE SOFTWARE PRODUCT, OR
addendum or amendment to this EULA which is included
OTHERWISE IN CONNECTION WITH ANY PROVISION
with the HP Product) is the entire agreement between you
OF THIS EULA), EVEN IF HP OR ANY SUPPLIER HAS BEEN
and HP relating to the Software Product and it supersedes
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
all prior or contemporaneous oral or written
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
communications, proposals and representations with respect
Some states/jurisdictions do not allow the exclusion or
to the Software Product or any other subject matter covered
limitation of incidental or consequential damages, so the
by this EULA. To the extent the terms of any HP policies or
above limitation or exclusion may not apply to you.
programs for support services conflict with the terms of this
11. U.S. GOVERNMENT CUSTOMERS. Consistent with EULA, the terms of this EULA shall control.
FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for
Commercial Items are licensed to the U.S. Government Rev. 10/03
under HP’s standard commercial license.

8
 DECLARATION OF CONFORMITY
according to ISO/IEC 17050-1 and EN 17050-1

Supplier’s Name: Hewlett-Packard Company

Supplier’s Address: Hewlett-Packard Company
10955 Tantau Ave
Cupertino, CA. 95014
declares, that the product(s)
Product: Personal computer
Model Number(s): a000, a1000, a5000
d1000, d4000
t000, t3000
m000, m1000, m5000, m7000, m8000
S0000, SR1000, SR5000, SA4000, s3000, s7000
w1000, w5000
x5000, z500, IQ700, series
Product Options: All, (including refurbish)
conforms to the following Product Specifications:

Safety: IEC 60950-1:2001 / EN60950-1: 2001

IEC 60825-1:1993+A1 / EN 60825-1:1994+A11 Class 1 (Laser/LED)
GB4943: 2001

EMC: CISPR 22: 1997 / EN 55022: 1998 +A1:2000 +A2:2003, Class B

CISPR 24: 1997 / EN 55024:+1998 +A1:2001 +A2:2003
EN 55020:1995
EN55013:2001
IEC 61000-3-2:2000 / EN 61000-3-2: 2000
IEC 61000-3-3:1994 + A1: 2001 / EN 61000-3-3: 1995 + A1: 2001
GB9254: 1998
FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2
AS/NZS CISPR 22: 2004

Telecom: TBR 21: 1998, EG 201 121: 1998

Radio: ETSI 300-826 General EMC requirements for Radio equipment

ETSI 300-328 Technical requirements for Radio equipment
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and the
R&TTE Directive 1999/5/EC and carries the “CE Marking” accordingly.

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.

Cupertino, CA USA October 18, 2006

For regulatory compliance information only, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130
European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany (FAX: +49-7031-14-3143).
North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10500 Ridgeview Ct., Cupertino, CA 95015-4010. Phone: (408)-343-5000

9
Operating Specifications
Electrical ratings: AC INPUT 100–127V, 3A or 4A or 6A*
200–240V, 2A or 3A*
50/60 Hz
Operating temperature: 5° to 35° C
Storage temperature: –30° to 65° C
Operating humidity: 15 to 80% @ 26° C
Operating altitude: 0–2000 m
Storage altitude: 0–4572 m

* Refer to your computer’s ratings label located on the back of the computer to determine exact electrical rating.

Regulatory and Safety Information

Australia Telecom Statement
WARNING: Text set off in this manner indicates
that failure to follow directions could result in The computer must be connected to the Telecommunication
damage to equipment, loss of information, Network through a line cord that meets the requirements of
bodily harm, or loss of life. ACA Technical Standard TS008.

WARNING: The computer is heavy; be sure to WARNING: Modems without integral RJ-11 that
use ergonomically correct lifting procedures are shipped with this computer must be installed
when moving the computer. only in devices displaying the A-tick.

New Zealand Telecom Statement

WARNING: Please read the “Additional Safety
Information” located later in this document The grant of a Telepermit for any item of terminal equipment
before installing and connecting your computer indicates only that Telecom has accepted that the item
to the electrical power system. complies with minimum conditions for connection to its
network. It indicates no endorsement of the product by
Batteries are delivered with this product. When empty, do Telecom, nor does it provide any sort of warranty. Above
not throw them away but collect as small chemical waste. all, it provides no assurance that any item will work correctly
® in all respects with another item of Telepermitted equipment
ENERGY STAR Compliance of a different make or model, nor does it imply that any
Products marked with the ENERGY product is compatible with all of Telecom’s network services.
STAR® logo on the packaging box
qualify with the U.S. Environmental
Protection Agency’s ENERGY STAR®
guidelines for energy efficiency.
Products with the ENERGY STAR® label are designed to use
less energy, help you save money on utility bills, and help
protect the environment.
ENERGY STAR® is a registered trademark owned by the U.S.
government.

10
Some parameters required for compliance with Telecom’s Additional Safety Information
Telepermit requirements are dependent on the equipment This product has not been evaluated for connection to an
(computer) associated with this modem. The associated “IT” power system (an AC distribution system with no direct
equipment shall be set to operate within the following limits connection to earth, according to IEC 60950).
for compliance with Telecom’s specification:
AC Power Safety Warning
• For automatically initiated calls to the same
number: WARNING: Install the computer near an
AC outlet. The AC power cord is your computer’s
(a) There shall be no more than 10 call attempts to the
main AC disconnecting device and must be easily
same number within any 30-minute period for a single accessible at all times. For your safety, the
manual call initiation. power cord provided with your computer has a
and grounded plug. Always use the power cord with
a properly grounded wall outlet, to avoid the
(b) The equipment shall be on the hook for a period of risk of electrical shock.
not less than 30 seconds between the end of one attempt
and the beginning of the next attempt.
WARNING: Your computer is provided with a
• For automatically initiated calls to different voltage select switch for use in a 115 or 230 V
numbers: The equipment shall be on-hook for a period power system. The voltage select switch has
of not less than 5 seconds between the end of one been pre-set to the correct voltage setting for use
attempt and the beginning of the next attempt. in the particular country/region where it was
initially sold. Changing the voltage select switch
• For automatically answered incoming calls: to the incorrect position can damage your
Incoming calls shall be answered between 3 and computer and void any implied warranty.
30 seconds of the first ring.
For correct operation of the ringers in each device, the total WARNING: To reduce the possibility of an electric
of the RNs (ringer number) of all devices connected to a shock from the telephone network, plug your
single line at any time should not exceed 5. The RN can be computer into the AC outlet before connecting it
found printed on the Telepermit Label. to the telephone line. Also, disconnect the
telephone line before unplugging your computer
from the AC power outlet.
WARNING: When using this device, basic safety
precautions should always be followed to reduce
the risk of fire, electric shock, and injury to WARNING: Always disconnect the modem cord
persons, including the following: from the telephone system before installing or
• Do not use this product near water; for removing your computer cover.
example, near a bathtub, wash bowl, kitchen
sink, or laundry tub, in a wet basement, or
WARNING: Do not operate the computer with the
near a swimming pool.
cover removed.
• Avoid using this product during an electrical
storm. There may be a remote risk of electric
shock from lightening. WARNING: For your safety, always unplug the
• Do not use this product to report a gas leak in computer from its power source and from any
telecommunications systems (such as telephone
the vicinity of the leak.
lines), networks, or modems before performing
• Always disconnect the modem cable before any service procedures. Failure to do so may
opening the equipment enclosure or touching result in personal injury or equipment damage.
an uninsulated modem cable, jack, or internal Hazardous voltage levels are inside the power
components. supply and modem of this product.
• If this product was not provided with a
telephone line cord, use only No. 26 AWG or Lithium Battery Caution
larger telecommunication line cord in order to
reduce the risk of fire. WARNING: The computer uses a lithium battery,
• Do not plug a modem or telephone cable into type CR2032. There is danger of an explosion if
the Network Interface Card (NIC) receptacle. the battery is incorrectly replaced. Replace only
with the same, or equivalent, type recommended
SAVE THESE INSTRUCTIONS
by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.

11
Laser Safety Statement Lightning Protection
Class 1 LED Product For added protection of any product during a lightning
storm, or when it is left unattended and unused for long
The CD and DVD drives contain a laser system and are periods of time, unplug the product from the wall outlet and
classified as a “Class 1 Laser Product” under a disconnect the antenna or cable system. This will prevent
U.S. Department of Health and Human Services (DHHS) damage to the product from lightning and power line
Radiation Performance standard according to the Radiation surges.
Control for Health and Safety Act of 1968.
Should the unit ever require maintenance, contact an
authorized service location.

WARNING: Use of controls, adjustments, or

performance procedures other than those
specified in the Upgrading and Servicing Guide 7
may result in hazardous radiation exposure.
To prevent direct exposure to laser beam, do not 6
try to open the enclosure of the CD or DVD 5
drives.
4
Laser Product Label
3
The following label or equivalent is located on the surface of
1
2
laser products:
Antenna Grounding
This label indicates that the Antenna Grounding
product is classified as a
CLASS 1 LASER PRODUCT. Reference Grounding Component
This label appears on a laser 1 Electric Service Equipment
device installed in your Power Service Grounding Electrode System
2
product. (NEC Art 250, Part H)
3 Ground Clamps
TV Antenna Connectors Protection Grounding Conductors (NEC Section 810-21)
4
External Television Antenna Grounding
If an outside antenna or cable system is connected to the 5 Antenna Discharge Unit (NEC Section 810-20)
product, be sure the antenna or cable system is electrically 6 Ground Clamp
grounded so as to provide some protection against voltage
7 Antenna Lead in Wire
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides
information with regard to proper electrical grounding of the Power Lines
mast and supporting structure, grounding of the lead-in wire An outside antenna system should not be located in the
to an antenna-discharge unit, size of grounding conductors, vicinity of overhead power lines or other electric light or
location of antenna-discharge unit, connection to grounding power circuits, or where it can fall into such power lines or
electrodes, and requirements for the grounding electrode. circuits.

WARNING: When installing an outside antenna

system, extreme care should be taken to keep
from touching such power lines or circuits as
contact with them could be fatal.

12
Support Information
5 If you have not solved the problem, first, call your
Don’t Forget to Register! computer retailer, or second, call the HP Customer Care
You can register your computer through the Help and Center at:
Support Center. Click the Windows Start Button®, and Australia:
then click Help and Support. HP: 1300 721 147
Compaq: 1300 888 423
Where to Get Help Mon.–Fri. 10 a.m.–9 p.m.,
Follow these steps when you need help Sat.–Sun. 10 a.m.–4 p.m. (local time)
1 Check the setup poster and product documentation for Hong Kong SAR: 2802 4098
help with setting up and using your computer. Macau SAR: 0800-366
2 Use the Help and Support Center for help with hardware Mon.–Fri. 9 a.m.–6 p.m.,
and software questions. Click the Windows Start Sat. 9 a.m.–1 p.m.
Button, and then click Help and Support. The Help India: 1-800-114772 (Toll Free)
and Support Center provides useful troubleshooting 0124 2346992 (Toll)
information and includes the following: 9350623861 (SMS Only)
• Link to register your computer. Monday to Saturday 9am–9pm
Hours are subject to change without notice.
• System information, including your computer product
number, model number, and serial number. Indonesia: (21) 350-3408
Mon.–Fri. 8 a.m.–5 p.m.
• E-mail support.
Malaysia: 1800 88 8588
• HP Real Time Chat with qualified support specialists.
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
• Support phone numbers. Sat. 8:30 a.m.–12:30 p.m.
• Link to the User Guides for your computer. New Zealand:
HP: 0 800 441 147
3 If you think you have a hardware issue, before calling the Compaq: 0 800 113 694
Customer Care Center, run the PC-Doctor diagnostic tool Mon.–Fri. 10 a.m.–9 p.m.,
that is preinstalled on your computer. Click the Sat.–Sun. 10 a.m.–4 p.m. (local time)
Windows Start Button, All Programs, PC Help &
Tools, and then click PC-Doctor. Philippines: (2) 867-3551
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
4 For help online, go to the HP Customer Care Center
Sat. 8:30 a.m.–12:30 p.m.
Web site at: http://www.hp.com/support
Singapore: 6272 5300
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Thailand: (2) 353-9000
Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Vietnam: Call your retailer.
Hours are subject to change without notice.

13
Where Are My User To Our Valued Customer
Congratulations on your decision to purchase a Desktop
Guides? computer! During development, the computer must pass
extensive quality tests to meet the rigorous standards that
The User Guides are on your computer. Click the
have made us famous for quality and reliability.
Windows Start Button, All Programs, and then click
User Guides. Documentation is also available at All of our computers go through a comprehensive quality test
http://www.hp.com/support where you can search to ensure the computer is working correctly before it leaves
for the support page for your model. our factory. In addition, we have placed a security seal on
your computer to indicate that it has not been tampered with
Software Support since it left our factory.
If you have questions about your software, call or visit your
software vendor’s Web site. The appropriate number or We know that expanding and upgrading are key benefits
Web address is listed below. Some of these Web addresses for all customers. We are proud to make this a key
may be listed in the Favorites list found in your Internet differentiator for our computers and understand that you
Explorer browser. Phone and e-mail support may not exist may wish to upgrade your computer to meet your
if no information is given. For software not listed, the specific needs.
HP Customer Care Center provides 30-day limited support. Any hardware upgrades that you intend to do should only
All software titles below may not be included with your be done after you have completely set up your new
computer. computer. Refer to the setup poster included with your
system for help with setting up. If you have any problems
Adobe Reader
setting up your system and turning it on, immediately contact
http://www.pacific.adobe.com/support/main.html
the HP Customer Care Center listed earlier in this Limited
GameChannel by WildTangent Warranty and Support Guide, and a HP Customer
(not available in India) Representative will assist you. This must be done first before
hpdesktp_support@wildtangent.com attempting to upgrade your system.
http://www.wildtangent.com
By breaking the security seal on the back of the computer,
Norton Internet Security by Symantec you are confirming that the computer was working properly
http://www.symantec.com/region/reg_ap/ before you attempted to upgrade your system. Once the
servsupp.html security seal has been broken, your computer is then, to the
OzEmail (Australia) extent allowed by local law, covered under the terms and
132 884 conditions listed in the “Hardware Limited Warranty”
support@ozemail.com.au section.
http://www.ozemail.com.au/info/ Thank you for choosing this computer. We hope you enjoy
frameset_techsupport.html discovering the exciting things you can do with it!
Roxio
http://www.roxio.com
Xtra (New Zealand)
0800 22 55 98
xtrahelp@xtra.co.nz
http://www.xtramsn.co.nz

14
Customer Support Call HP Customer Care Center
Easy to reach. Easy to use. Award-winning HP Customer Finally, if these steps don’t help, you can reach a real,
Support is our promise to help you get the most from your knowledgeable person by calling the HP Customer Care
computer. Whether with tools located on your computer, Center in your area. Phone assistance to get you up and
from information on the Web, by phone, or through your running is covered for thirty (30) days from the time you
local retailer, you’ll find what you need. purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.
Problems? HP Will Help
Your new computer is built to work right now — and for And, if Necessary: Get Repair
many years to come. But it is a complex, powerful machine, If your computer needs to be repaired or to have parts
and sometimes things go wrong. If that happens to your replaced, you have two choices:
computer, HP is ready to help.
• You can easily replace many of your computer parts that
Getting Started are considered consumer replaceable. This is the fastest
Follow the setup poster and the Getting Started guide for method of repair, as many times we can send the part
help with setting up and using your computer. directly to your home or business in a few days.
• If a repair is necessary, the HP Customer Care Center will
See What You Can Do make arrangements to fix your computer.
There’s lots of helpful information included with your These services are covered during the warranty period.
computer. First look at Help on your Windows® desktop
There are a few limitations and exclusions to this warranty
(to access it, click the Windows Start Button, then click
(as well as some important details), which are described in
Help and Support). It contains more detailed help and
the “Hardware Limited Warranty” section.
will give you suggestions on how to fix the problem.
Within the Help and Support Center, you can get the latest
news from HP about your computer. Be sure to also check
the updates from HP that are sent to your desktop from time
to time.
Next, try a little surfing! The HP Web site has updated The information contained herein is subject to change
software, tips and tricks, answers for common problems, without notice.
and other information. Go to the Support Web site listed
earlier in this document and search for your computer Copyright © 2004–2007 Hewlett-Packard Development
model. Company, L.P.

15
Printed in