Travel ERP - SDD
Travel ERP - SDD
Travel ERP - SDD
Travel ERP
System
Design Document
Document Version
1.0
Project No.
XXXXX
Publication Date:
Prepared by:
Key input from:
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
Version number
1.0
Date
Originator
Review
Approval
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
Review Team
Name
Role
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
2 Table of Contents
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
1
2
Table of Contents...............................................ii
Overview.........................................................5
2.1
2.2
Architecture Views.............................................7
3.1
3.2
3.3
3.4
3.5
Logical View.............................................................................7
Development View.....................................................................7
Process View.............................................................................7
Physical View............................................................................7
Scenarios.................................................................................7
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
3.6
Design............................................................7
4.1
Design Aspects..........................................................................7
4.1.1
4.1.2
4.1.3
4.1.4
4.1.5
4.1.6
4.1.7
4.1.8
4.1.9
4.1.10
User Interface.................................................................................................7
Reporting.......................................................................................................8
Exception.......................................................................................................8
Database........................................................................................................8
Spring Framework...........................................................................................9
Caching........................................................................................................10
Rules............................................................................................................11
Packaging Structure.......................................................................................11
Data Access..................................................................................................11
Auditing.......................................................................................................11
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
4.2
4.3
Best Practices..........................................................................14
Guidelines..............................................................................14
Environments..................................................15
5.1.1
Development Environment..............................................................................15
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
Appendix........................................................24
6.1
6.2
Technology Stack......................................................................24
Non-Functional Requirements.......................................................24
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
Figures
Figure
Figure
Figure
Figure
Figure
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
Tables
Table
Table
Table
Table
Table
1 Overview
Cox and Kings (C & K) which offers comprehensive travel business solutions in global market, currently uses a
third party Vercheskas (www.verchaska.com) ProvisioTM solution and other IBT and OBT systems like
facile system and Bharat Dekho for empowering their online distribution systems.
The current systems environment has become highly complex and inflexible as a result of this incremental
development strategy. This has limited Cox and Kings potential capacity for future growth. The other notable
limitations are.
Fixed or limited capacity: Difficult to adapt capacity to demand. Vercheska system is not able to
easily adapt new business requirements.
The assembling of various travel components is a particularly delicate matter.
Complex process to manage the demand: Demand is characterized by very varied buying habits and
is managed through multiple distribution channels.
Increased competition and new distribution methods: In increased competition, Cox and Kings looking
for new distribution methods to win the customer without compromising the quality of product.
In addition, Cox and Kings products and services are expanding and will continue to expand significantly over
the next few years. And while historically successful, the continued strategy of adding this new functionality
incrementally to the existing current platform is no longer viable. Development of these additional
responsibilities on the current platform will only compound the high cost and delayed time to market issues by
further increasing the environment complexity.
For these reasons the Travel ERP IBE Development Project was initiated as an overall solution to this complex
business problem. The goals of the Travel ERP IBE initiative are to build up a new system that would cater all
functionalities of current systems (like Vercheskas system), would be highly configurable and flexible to take
care of standardization across regions/business units.
The major features of the solution will include:
Solution meeting the business and operational requirements for C&K internal (B2E), B2C
and B2B users including Agencies and Corporate
Support B2B2n model allowing C&K to roll out the application to other TMCs and travel
companies
State of the art IBE as a key distribution channel in order to increase online domestic and
International sales integrating with over more than 75 supplier systems
Flexibility to meet the new organization structure of C&K and integrating with various
internal systems for financials, forex, CMS, active directory in addition to external supplier
systems
An easy, convenient, configurable & user-friendly interface for operations and administration
teams
Cost effective solution with rich functionality, state-of-the-art, flexible technologies and
infrastructure which are scalable and in-line with the industry best practices including SOA
Table
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