Permanent Resident Card

ENF 27
Permanent resident card
ENF 27 Permanent resident card
1 What this chapter is about ..................................................................................... 7

2 Program objectives ............................................................................................... 7
2.1 Objectives of the PRC ...................................................................................... 7
2.2 The PRC in the international context .................................................................. 8
3 The Act and Regulations ........................................................................................ 8
3.1 The scope of the Act and Regulations ................................................................ 9
3.2 Other regulatory provisions: Part 17 (Transportation) and Part 21 (Repeals and
Coming into Force) ............................................................................................. 12
3.3 Forms and kits .............................................................................................. 13
4 Instruments and delegations ................................................................................ 13
5 Departmental policy ............................................................................................ 14
5.1 General conditions of issuance of the PRC ........................................................ 15
5.2 General conditions for persons applying for a PRC ............................................. 15
5.3 PRCs issued to permanent residents under the IRPA .......................................... 16
5.4 Data integrity and the PRC ............................................................................. 17
5.5 Correction procedures Permanent resident documentation ............................... 18
5.6 QRC procedures ............................................................................................ 19
6 Definitions ......................................................................................................... 20
6.1 Acronyms ..................................................................................................... 20
7 Procedure: PRCs provided to new permanent residents ........................................... 21
7.1 Roles and responsibilities ............................................................................... 21
7.2 Overseas procedures ..................................................................................... 22
7.3 Permanent residents without a PRC while abroad .............................................. 23
7.4 Procedures at ports of entry ........................................................................... 24
7.5 Reminder on foreign adoptions/married names ................................................. 26
7.6 Holders of one-year PRCs referred to Immigration Secondary examination ........... 26
7.7 Secondary examinations of holders of temporary travel documents ..................... 26
7.8 Inland procedures ......................................................................................... 27
7.9 Procedures for missing information in the course of permanent resident
examinations (POEs/Inland offices) ....................................................................... 28
7.10 Distribution of the Confirmation of Permanent Residence Form [IMM 5292B or IMM
5688E] .............................................................................................................. 29
7.11 Reporting lost PRCs and other representations to the Call Centre ...................... 29
8 Procedure: PRCs issued on application................................................................... 30
8.1 General conditions ........................................................................................ 31
8.2 Other conditions ........................................................................................... 31
8.3 Statutory limitations ...................................................................................... 32
8.4 Incomplete applications returned to client ........................................................ 33
8.5 Pending applications ...................................................................................... 33
8.6 Referral of the application to a local IRCC office ................................................ 33
8.7 Procedures for special referral situations .......................................................... 35
8.8 Referrals to the CBSA .................................................................................... 36
8.9 Closing inactive files deemed abandoned.......................................................... 36
8.10 Refusal of a PRC application .......................................................................... 37
9 Cancelled and revoked PRCs ................................................................................ 38
9.1 Voluntary surrender of PRC ............................................................................ 38
9.2 Lost or stolen PRCs ....................................................................................... 39
10 Procedure: General guidelines for PRC distribution by IRCC offices .......................... 39
10.1 New permanent residents ............................................................................. 40
10.2 Other permanent residents ........................................................................... 40
10.3 Receipt of PRCs at the IRCC office ................................................................. 40
10.4 Tracking procedures for PRCs shipped to a distribution IRCC office .................... 40
10.5 Distribution to clients ................................................................................... 42
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10.6 Disposition of undelivered PRCs..................................................................... 43

10.7 PRCs lost between IRCC offices ..................................................................... 44
10.8 Seizure of PRCs ........................................................................................... 44
11 Procedure: Quality assurance and the PRC ........................................................... 45
12 Procedure: Cost recovery ................................................................................... 45
Appendix A Quality assurance ................................................................................. 46
Appendix B PRC seizure.......................................................................................... 51
Appendix C PRCs reported lost or stolen ................................................................... 52
Appendix D Information required in the application form ............................................ 55
Appendix E PRC distribution offices .......................................................................... 63
Appendix F Name policy for the PRC ........................................................................ 66
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Updates to chapter
Listing by date
2016-03-15
Section 7.2 Updates to reference the issuance of an eFoil to facilitate travel for visaexempt clients with a temporary resident permit (TRP) or Confirmation of Permanent
Residence (COPR).
2015-08-01
Changes have been made throughout ENF 27 making reference to IMM 5688.
Section 7.3 Updates on the documents Canadian Permanent Residents must travel
with in order to return to Canada by air mode
Section 7.8 Inland procedures updated with considerations for examining a person
for permanent residence
2014-11-28
Changes have been made in the following sections:
10.5 Distribution to clients; and

Appendix E Change of address for CIC Vancouver PR card office.
2006-01-26
Changes have been made throughout ENF 27, Permanent Resident Card (PR card), and any
previous version should be discarded. Of particular note are changes based on recent
amendments to the Immigration and Refugee Protection Regulations (see extract from
RIASSOR/2004-167 22 July, 2004below) as well as those listed in the following sections:
Section 3.1 The Act and Regulations;

Section 5.6 QRC procedures;
Section 7.4 Procedures at ports of entry;
Section 7.7 Secondary examinations of holders of temporary travel documents;
Section 7.10 Distribution of the Confirmation of Permanent Residence form
[IMM 5292B];
Section 9.2 Lost or stolen PR cards/New Appendix C PR cards reported lost or
stolen;
Section 10.4 Tracking procedures for permanent resident cards shipped to a
distribution IRCC office;
Section 10.5 Distribution to clients and
Appendix E: Change of address for CIC Vancouver PR card office.
Section 10.7 Cards lost between CIC offices;
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Section 10.8 Seizure of PR cards/New Appendix B PR Card Seizure;

Section 11 Procedure: Quality assurance and the PR card/New Appendix A
Quality assurance (incl. procedures and associated checklists).
Technical amendments to the Immigration and Refugee Protection Regulations that
clarify certain provisions relating to the PR card were gazetted August 11, 2004.
Extract from RIASSOR/2004-167 22 July, 2004

What the Regulations do
Clarify the requirements for the issuance of a permanent resident card (PR Card);
Expand the range of documents which can be provided in support of a PR Card
application;
Clarify that a permanent resident who did not submit the mandatory information to
be provided with a PR Card, must make an application for a PR Card to be issued;
Impose additional mandatory information that must be provided to the Department
before a PR Card can be provided;
Clarify the time frames and distribution process for PR cards.
What has changed

The amendments clarify that PR Cards are documents indicating the status of permanent
residents whether they are provided to a new permanent resident under IRPA, to a
permanent resident who obtained that status under the former Act, or issued, upon
application, to a permanent resident who obtained their status under IRPA. The
amendments also clarify that applicants must meet the same requirements whether they
are applying for a first PR card or for a replacement card. The amendments simplify the
regulatory language and clarify that an application for a PR card must be made in
Canada.
[] The amendments delete the obligation to have a certified copy and expand the
range of documents which can be provided in support of a PR Card application. In order
to maintain the integrity of the application process, a new requirement has been added
directing applicants to produce originals of supporting documents when they pick up
their PR cards.
[] The amendments require a permanent resident to provide this information [for the
purposes of producing and delivering a card (e.g., photo, signature, address)] within
180 days of their entry into Canada in order to be provided with a PR Card. Permanent
residents who do not comply with these requirements will be required to make an
application for their PR Card and to pay the application fee.
Finally, the amendments clarify the process for distribution of PR Cards. A notice sent by
the Department to the applicant indicates the time and place where they must report to
pick up their card. Where applicants do not comply within 180 days of the date the
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notice was mailed, the card will be destroyed and the applicant must make a new
application. The amendments clarify the distribution process and timing.
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1 What this chapter is about

This chapter provides policy and procedural guidelines to Immigration, Refugees and
Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA) staff in Canada
and at overseas offices concerning all aspects of the permanent resident card (PRC),
including
issuance, delivery, distribution, expiry and revocation;

application requirements, document standards and kits;
enforcement, investigations and quality control;
anti-fraud and quality assurance; and
replacement of PRCs reported lost, stolen or mutilated.
Table 1: Chapter references for related procedures

Loss of Permanent Resident Status
POEs, IRCC Offices

Inland
ENF 23
Permanent Residency Status Determination
Visa Offices
OP 10
Appeals before the Immigration Appeal Division (IAD) of

the Immigration and Refugee Board (IRB)
Inland Offices
CPC-PRC
ENF 19
Obligations of Transporters
CBSA
Ports and Border
Management
ENF 15
Port of Entry Examinations
CBSA Enforcement
ENF 4
This chapter is accessible on the IRCC Internet site at http://www.cic.gc.ca.

Additional information and updates on the PRC are also available on the site under the
specific section concerning PRCs. http://www.cic.gc.ca/english/pr-card/index.html.
2 Program objectives
2.1 Objectives of the PRC
The PRC was designed to
stop abuse of the Immigrant Visa and Record of Landing [IMM 1000] by individuals,
people-smuggling organizations, and potential terrorists and criminals;
introduce a secure, machine-readable document, easily verified by airlines and
foreign control agencies in accordance with international standards;
implement a secure process for issuance;
confirm the status of permanent residents for return travel to Canada.
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2.2 The PRC in the international context

The PRC is a new line of business for IRCC. Support for this initiative began in the legislative
review consultation process for Bill C-11, which required the issuance of a status document
to permanent residents. Implementation of a secure and reliable status identification
document was a key element in IRCCs strategic plan to combat the organized trafficking
and smuggling of people. These priorities were complemented by commitments to enhanced
international travel documentation made by member nations of the International Civil
Aviation Organization (ICAO). Various initiatives in document standards were consolidated
to reflect modern concepts in the clearance of air passengers under the ICAOs Facilitation
Programme. Signatory states, including Canada, were committed to achieving maximum
efficiency in their border clearance operations, without compromising security and law
enforcement, in order to support air transport productivity and enhance customer service
quality.
The key strategies proposed by the ICAO include standardized technical specifications for
facilitating automated passenger inspection while containing travel document fraud.
Canadian documentation issued by the Passport Office and IRCC was redesigned to
accommodate standardized information requirements essential to the global interoperability
of systems, including machine-readability abroad and at Canadian ports of entry (POEs).
The first PRCs were issued on June 28, 2002, the day IRPA came into force, replacing the
paper Immigrant Visa and Record of Landing document [IMM 1000] previously issued to all
permanent residents. The PRC increases Canadas border security by improving the integrity
of the immigration process. It also provides cardholders with a convenient and reliable
means of demonstrating their permanent resident status when travelling to Canada with
commercial transportation companies in a format that conforms to international document
standards designed to facilitate examination.
The PRC contains the same information in encoded form as is printed on the holders copy of
the Confirmation of Permanent Residence (COPR) [IMM 5292 or the previous IMM 1000].
This information is protected in accordance with the Privacy Act.
3 The Act and Regulations

The Immigration and Refugee Protection Act (IRPA) is framework legislation, and as such,
does not include procedural aspects relating to the issuance of status documents for PRCs.
Administrative provisions governing a status document for permanent residents as an
operational procedure were also considered. However, given the importance of transparency
and the need for compliance on the part of applicants and carriers, regulations were the
only suitable alternative. A31(1) states that a permanent residentshall be provided with a
document indicating their status. A32(f) allows for regulatory provisions respecting the
circumstances in which a document indicating statusmay or must be issued, renewed or
revoked.
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3.1 The scope of the Act and Regulations

IRPA and its Regulations include provisions that
specify the circumstances in which the PRC is to be provided to persons who become
permanent residents under the Act;
outline the requirements for issuing a PRC on application to persons who acquired
permanent resident status under previous Acts or who, having become permanent
residents under IRPA, did not receive a PRC;
outline the circumstances in which the PRC is renewed or revoked, as well as specify
the procedures concerning applications in these circumstances;
oblige transportation companies to request the PRC prior to boarding passengers
who claim to reside in Canada as permanent residents;
establish that the PRC is the property of the Government of Canada.
The table below is a summary of the current legislative authorities contained in IRPA and its
Regulations that relate to the PRC.
For information about:
Refer to:
Authority for PRC:

The IRPA obliges IRCC to provide permanent
residents with a document indicating their status.
A31(1)
Authority to make regulations:

IRPA authorizes the making of regulations pertaining
to the issuance, renewal or revocation of a document
indicating status.
A32(f)
General presumptions:
Provides that, unless an officer determines otherwise,
a person in possession of a PRC is presumed to have
permanent resident status.
A31(2)(a)
A31(2)(b)
A person who is outside Canada and does not present

a PRC is presumed not to be a permanent resident
unless an officer determines otherwise.
Examination of persons without a PRC abroad:
See ENF 23, Loss of Permanent Resident

Status and Chapter OP 10, Permanent
Residency Status Determination.
See ENF 23, Loss of Permanent Resident
Status, section 7.7, Humanitarian and
compassionate determinations.
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A31(3)(a)
A31(3)(b)
A31(3)(c)
[See also ENF 19, Appeals before the Immigration

Appeal Division (IAD) of the Immigration and Refugee
Board (IRB).]
Exclusion:
Mandatory provision of PRCs under A31(1) does not
apply to permanent residents landed under previous
legislation.
A200
Application for PRC only in Canada:

Applications made to Case Processing Centre in
Canada.
R11(4)
The PRC is status document issued to two classes of

persons:
R53(1)(a)
R53(1)(b)
issued automatically to new permanent

residents;
issued on application to permanent residents
under the current or previous Acts.
The PRC remains property of the government.
R53(2)
Periods of validity of the PRC:
R54(1)
Normally issued for five years.
Exceptions resulting in validity of one year:
Persons appealing loss of status determination

abroad. See ENF 23, Loss of Permanent
Resident Status and ENF 19, Appeals before
the Immigration Appeal Division (IAD) of the
Immigration and Refugee Board (IRB).
Subject of a report under A44(1). See ENF 1,
Inadmissibility and ENF 5, Writing 44(1)
Reports.
Persons appealing removal orders per A44(2).
See ENF 10, Removals and ENF 5, Writing
44(1) Reports.
Persons referred for admissibility hearing and
final determination of appeal. See ENF 1,
Inadmissibility and ENF 19, Appeals before the
Immigration Appeal Division (IAD) of the
Immigration and Refugee Board (IRB).
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R54(2)(a)
R54(2)(b)
R54(2)(c)
R54(2)(d)
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The PRC is provided and issued only in Canada.
R55
Guarantors defined:
R56(1)
Guarantors must be Canadian citizens resident

in Canada and have known the applicant for at
least two years.
List of eligible guarantors.
All PRC applications must be made in Canada and

include
R56(1)(a) to R56(1)(o)
R56(2)
completed application;
guarantor declaration;
required documentation;
two identical photographs that meet
specifications, etc.
Statutory declaration in lieu of guarantor:
R56(3)
Provisions for persons unable to comply with R56(2)

Signature required of all applicants:
instructions for children 1417;

exceptions for minors, guardians and orphans.
R57(1)
R57(2)
R57(3)
Information required of all new permanent residents

in order to issue a PRC:
R58(1)
R58(2)
address in Canada within 180 days;

photograph;
signature of applicant/legal guardian (if
applicant under 14 years).
Failure to comply requires a new application.

PRCs issued on application must be collected within
180 days of notification by IRCC. Uncollected PRCs
are destroyed and a new application is required.
R58(3)
Permanent residents collecting PRCs per R58(3) must

produce original documentation of copies previously
submitted in accordance with R56(2)(c) and (d).
R58(4)
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Conditions for issuance of a new PRC:
status not lost per A46(1):

no convictions under A123 or A126 for misuse
of PRC;
applicant complies with R56, R57, R58(4);
previous PRC returned unless lost, stolen or
destroyed;
if latter applies, all relevant evidence must be
presented per A16(1).
Effect of new PRC issuance:
R59(1)(b)
R59(1)(c)
R59(1)(d)
R59(2)
The issuance of a new PRC results in the

revocation of a previous PRC.
Revocation
R59(1)(a)
R60(a)(b)(c)
The PRC is revoked when a permanent

resident becomes a Canadian citizen, loses
permanent resident status, their PRC is lost,
stolen or destroyed or the holder is deceased.
3.2 Other regulatory provisions: Part 17 (Transportation) and Part 21

(Repeals and Coming into Force)
The PRC is included as a prescribed document in R259(f) as part of the IRP Regulations
concerning transportation. As such, it is one of the documents that may be required for
examination by commercial transportation companies (transporters), in accordance with
the instructions in ENF 15, section 5.4:
A transporter must, at the time of boarding, examine the documents of all persons it carries
to Canada to ensure that they are the documents prescribed in R259. The transporter must
refuse to allow any improperly documented person to board a vehicle destined for Canada.
The PRC became a prescribed document when R259(f) came into force on December 31,
2003, pursuant to R365(3). Permanent residents outside Canada who are not in possession
of a PRC (or travel document) will otherwise be unable to satisfy a transportation company
as to their obligation to allow boarding only to passengers with prescribed documents in
accordance with A148.
Note: The effect of this sections coming into force prohibited the use of the IMM 1000 as a
travel document after December 30, 2003.
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3.3 Forms and kits

The forms required are shown in the following table.
Form title
Form number
Immigrant Visa and Record of Landing
IMM 1000
Permanent Resident Visa

(Counterfoil)
IMM 1346-A
Request to Amend Immigration Record of Landing [IMM 1000] or

Confirmation of Permanent Residence [IMM 5292B]
IMM 1436B
Kit number only for Request to Amend the Immigration Record of

Landing
IMM 5218E
Confirmation of Permanent Residence (Generic Document)
IMM 5292B
Return Envelope - For all Kits
IMM 5376B
Kit number only for Applying for a permanent resident (PR) card
IMM 5445E
Application for a Permanent Resident Card
IMM 5444E
Solemn Declaration
IMM 5451E
Supplementary Identification Form
IMM 5455B
Address Notification - Permanent Resident Card
IMM 5456B
Authority to release personal information to a designated individual
IMM 5475E
Use of a Representative
IMM 5476E
Confirmation of Permanent Residence (replaces IMM 5292 as a

handwritten form ONLY in emergency when CAIPS/FOSS is down)
IMM 5509B
Card mailer for Permanent Residence Card
IMM 5518B
Questionnaire: Determination of Permanent Resident Status
IMM 5511B
Request to Reissue a Permanent Resident Card
IMM 5531B
4 Instruments and delegations

Pursuant to A6(1) and A6(2), the Minister of Citizenship and Immigration may designate
any persons or class of persons as officers to carry out any purpose of any provision of this
Act, and shall specify the powers and duties of the officers so designated. Delegations,
including those related to the PRC, may be found on-line in IL 3.
Following the creation of the Canada Border Services Agency (CBSA) on December 12,
2003, the control and supervision of the various CBSA positions that were previously within
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IRCC at ports of entry, and that deal on a full-time basis with intelligence and enforcement
(removals, detention, investigations, hearings, appeals, interventions and war crimes), are
under the delegated authority of the Minister of Public Safety and Emergency Preparedness,
who has responsibility for the CBSA.
5 Departmental policy
The PRC is recognized as an integral element of IRCC business. Persons who apply for
permanent resident status automatically initiate the processing of their PRC following the
necessary examination and confirmation of their status in IRCC systems through CAIPS
and/or FOSS, depending on whether their application was processed abroad or in Canada.
The PRC was developed to provide permanent residents with a secure, durable document
that allows the holder to easily prove their status to transportation companies for the
purposes of travel to Canada. The paper documentation issued to permanent residents in
the past, the Immigrant Visa and Record of Landing (IMM 1000), was never designed as a
secure travel document and became vulnerable to forgery and misuse by impostors and
people-smugglers. Its primary purpose was to prove that the holder was granted permanent
resident status at some point in the past. The mere possession of the document did not
serve as presumptive proof of status. Moreover, the IMM 1000 was issued as a matter of
administrative procedure and was never defined by statute.
IRPA does not require permanent residents in Canada to hold a PRC nor to have one when
they present themselves at a port of entry.
Accordingly, officers at ports of entry may allow entry into Canada of permanent residents
whose status can be established through a variety of other means. Nevertheless, as per
A31(2)(a), persons who present a valid PRC at a port of entry are presumed to have this
status, unless an officer determines otherwise.
While the PRC is not issued outside Canada, the Act nevertheless makes provision for
permanent residents who do not have a PRC to return to Canada. Assuming that they are
otherwise able to comply with the residency obligation, a travel document in the form of a
visa counterfoil may be issued in accordance with A31(3)(a), (b) or (c).
In exceptional cases, humanitarian and compassionate considerations may overcome a
breach of the residency obligations. Finally, persons who were in Canada once in the 365
days preceding the examination and who have appealed under A63(4), or the period for
making such an appeal has not expired, may also be issued a travel document.
More detailed procedures for the issuance or refusal of a travel document to permanent
residents abroad without a PRC is available in OP 10, Permanent Residency Status
Determination. Information on inland determinations on loss of status, including
humanitarian and compassionate considerations, are found in ENF 23, Loss of Permanent
Resident Status.
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5.1 General conditions of issuance of the PRC

Pursuant to A31(1), all permanent residents shall be provided with a document indicating
their status. R53(1) specifies that the PRC is the document for the purposes of A31(1).
A foreign national becomes eligible for a PRC at the same time as they are granted
permanent residence.
Persons who are granted permanent resident status under the Act must provide IRCC with a
reliable contact address in Canada at the time they are examined for permanent residence.
A PRC request is generated from the Case Processing Centre-PRC (CPC-PRC) when all file
information on the permanent resident is complete for the purposes of PRC production.
If a person does not submit a residential address in Canada within 180 days after becoming
a permanent resident, no PRC can be produced. A new application for a PRC must be
submitted, in accordance with R58(2).
5.2 General conditions for persons applying for a PRC

The requirement in A31(1) to provide permanent residents with a PRC was intended to
apply only to persons who became permanent residents after IRPA came into force.
Permanent residents who obtained their status under previous immigration legislation may
obtain the document upon application, as set out in the Regulations.
While the PRC is not a mandatory document within Canada, it is necessary should a
permanent resident travel outside Canada using a commercial transportation company. In
the absence of evidence to the contrary, a permanent resident without a PRC outside
Canada is deemed to be a foreign national. Transportation companies that screen persons
boarding Canada-bound carriers require all passengers to be in possession of one of the
documents prescribed in R259:
259. For the purposes of subsection 148(1) of the Act, the following documents that a
person requires under the Act to enter Canada are prescribed:
(a) a travel document referred to in subsection 31(3) of the Act;
(b) refugee travel papers issued by the Minister of Foreign Affairs;
(c) a document referred to in subsection 50(1) or 52(1);
(d) a temporary travel document referred to in section 151;
(e) a visa referred to in section 6 or subsection 7(1); and
(f) a permanent resident card.
Since December 31, 2003, Canadian permanent residents were required to have either a
PRC, or a permanent resident travel document (PRTD) to return to Canada aboard a
commercial carrier. Prospective travellers are, therefore, advised to obtain a PRC prior to
leaving Canada. In cases where travel is imminent, applicants may obtain further
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information at the IRCC Web site Information Regarding Urgent Cases

(http://www.cic.gc.ca/english/pr-card/urgent-cases.html).
However, in cases where travel plans do not allow for the processing of a PRC on an
expedited basis, clients have the alternative of applying at a visa office abroad for a
temporary travel document issued under A31(3), prior to their return. This procedure
requires a fee payment of $50, as well as a determination of their permanent resident
status (see OP 10, section 7). Visa offices maintain a high-quality service standard for the
issuance of PRTDs, and seek to facilitate the return travel of legitimate permanent residents
to Canada, wherever possible.
All permanent residents who wish to obtain another PRC for reasons related to loss, theft,
mutilation or expiry, must also apply using the same process. This requirement also affects
anyone who did not provide the required information within the specified time frame after
obtaining permanent residence status (see section 5.3 below). Persons applying for a PRC
should be guided by instructions in the kit designed for this purpose, Applying for a
permanent resident card [IMM 5445E], available through the Call Centre or the Internet, in
order to complete the Application for a Permanent Resident Card [IMM 5444E].
R56(2) states clearly that a PRC application must be made in Canada. Furthermore, the PRC
must be delivered in person to each applicant, pursuant to R58(3), and be picked up within
180 days of the person receiving notification that it is ready for collection. This enhances the
integrity of the application process, allowing the local office to contact the client to review
documentation and assess residency issues in person. However, it is recognized that the
Regulations do not specify physical presence in Canada for purposes of filing a PRC
application. Applications cannot be refused solely on the basis of evidence that the applicant
was not in Canada when the application was filed. However, applicants are expected to
provide an address in Canada where they may be contacted to provide additional
information or to present themselves in person for the purposes of reviewing either
identification or eligibility for the PRC. The CPC may refer a case to a local IRCC office if all
or part of the application originated from outside Canada, and if there are questions as to
the clients identity, status or residency history, or the authenticity of the documentation.
Clients must report in person to pick up their PRC in Canada, in accordance with R58(3).
Note: A separate procedure governs replacement of a PRC issued with errors through no
fault of the client. See section 5.5 below.
5.3 PRCs issued to permanent residents under the IRPA

The information required for producing a PRC is collected in the course of a foreign
nationals application for permanent residence, whether in Canada or abroad. The cost of
the PRC is included in the immigration cost recovery fee.
A PRC request is automatically generated after permanent residence is granted, provided
that all required information is available. While IRCC makes every effort to provide PRCs
expeditiously, officers conducting the examination either at the port of entry or inland must
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first ensure that the information required for PRC production is complete and accurate.
During the examination process for permanent residence, defects in photo quality or data
errors may be encountered and corrective action must be taken accordingly.
In addition to the common (tombstone) data required of all applicants, the following
information is essential in each case in order to produce a PRC:
address in Canada;
photograph;
eye colour; and
height.
Clients who fail to supply any of the required information within 180 days after permanent
residence is granted cannot be issued a PRC. Should they wish to obtain a PRC at a later
date, a separate application for a PRC, together with the payment of the cost recovery fee
(see 5.2 above), will be required.
5.4 Data integrity and the PRC

Part three of the Confirmation of Permanent Residence [IMM 5292B] serves as the historical
record retained by the holder of information that is verified at the time permanent residence
is obtained. However, the IMM 5292B is not intended to reflect life events (i.e., name
change due to marriage or a legal change of name after the date on which the client
became a permanent resident).
The PRC, on the other hand, is a document issued to permanent residents for status
identification purposes and is required for travel outside Canada. Personal identification data
printed on the PRC includes the name, gender, date of birth, height and eye colour of the
holder.
Certain life events of permanent residents may result in changes in their personal
identification data. As a current document, the PRC should reflect accurate and updated
personal identification data relating to the holder. In order to ensure consistency in
processing change requests, the standard policy used by the Query Response Centre (QRC)
for amending the Record of Landing [IMM 1000] and the Confirmation of Permanent
Residence [IMM 5292B] applies. This policy is outlined in Operational Memorandum MODIP00-06, EC00-07, PE00-20, and OP00-24 and is consistent with citizenship policy as
outlined in CP 3.
As a general rule, personal identification data on the PRC should correspond to information
on the IMM 1000 or the IMM 5292B. According to existing policy, correction of errors on the
historical documents is subject to approval through the QRC. QRC approval of these
corrections is required before information changes can be reflected on the PRC.
Name changes to a PRC after the applicants arrival in Canada may be requested by
submitting an application for a PRC. As a first step, the appropriate legal documentation
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supporting the change must be approved by the QRC, in accordance with the name policy
(Appendix F). Documentation in support of these changes may include a legal change of
name document, a provincial licence document or an adoption document, plus the current
travel document used in conjunction with the PRC.
Cases may be encountered where the gender of the applicant has changed. Consistent with
current Citizenship policy, a person who has undergone a sex change operation would be
required to produce a statement from a qualified medical practitioner confirming the
surgical procedure, as well as a statement from another person attesting to the applicants
identity.
5.5 Correction procedures Permanent resident documentation

One of the primary goals of the PRC initiative is to enhance the quality and reliability of
status identification documents issued by IRCC. In order to achieve this goal, it is
imperative that client information recorded on the PRC be accurate.
A data quality verification process is in place at the CPC-PRC to ensure that the information
recorded on the Confirmation of Permanent Resident form [IMM 5292B] matches the FOSS
record before a PRC is issued. In cases where a discrepancy is noted, steps must be taken
to identify the correct information and make the appropriate amendment. It is important
that amendments be processed in a systematic manner.
POEs and IRCC offices must confirm the type of correction required in order to send
accurate information to the CPC. The CPC enters corrections in FOSS directly, where
possible. Amendments to archival records and FOSS that are beyond the CPC FOSS
authority level may be entered by the QRC on behalf of the CPC as required, under the
terms of a dedicated arrangement between the QRC and the CPC under the auspices of the
Departmental Delivery Network (DDN) (see section 5.6 below).
In determining the proper correction procedure, a distinction must be made between
situations where an explanatory link to the QRC archival record is necessary or not, as
follows:
A. Errors involving the clients photo, signature, height or eye colourAmendments to
these items may be processed directly by the IRCC office (or POE; see 7.4 below)
without reference to the QRC. The CPC-PRC refers the case to the responsible IRCC
office if errors come to light once permanent residence has been granted. The IRCC
office convokes the client to verify and update the information as requested by the
CPC-PRC. If the error is detected in the course of the clients examination at a POE,
the information is updated directly. Corrections are recorded on a separate
Supplementary Identification Form [IMM 5455B] or in FOSS, if required (height and
eye colour), and the IMM 5455B is forwarded to the CPC-PRC. Corrections of errors
that occur through no fault of the client do not involve a cost recovery fee. Similarly,
downloading errors resulting from CAIPS to FOSS, e.g., Name-flag and Country of
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Citizenship, may be corrected at the POE through hand-written corrections on the

archival copy, and corrections made to FOSS, without referral to the QRC.
B. Errors involving family or given name, date of birth, place of birth, country of
citizenship, gender, marital status, date of original entry or date when permanent
resident status was obtained clients must submit a formal request to the QRC,
using the Guide for this purpose [IMM 5218E] and the IMM 1436B (Request to
Amend Immigration Record of Landing or Confirmation of Permanent Residence).
Officers may also counsel clients on the amendment-to-records procedure, as
appropriate. Alternatively, where the clients address is available and there would be
no value added by a face-to-face meeting with the client, the CPC-PRC forwards the
Amendment to Records application directly to the client, along with an explanation of
the procedures (see 5.6 below).
Note: Corrections to FOSS are coordinated through the CPC-PRC.
5.6 QRC procedures

Corrections of errors as described in paragraph B of 5.5 above are initiated by the client on
a completed IMM 1436B sent directly to the QRC with all supporting documentation and the
required fee, as specified in the kit Request to Amend the Immigration Record of Landing
[IMM 5218E] available on the IRCC Web site.
The QRC processes these requests to determine if the amendment can be justified through
ancillary supporting documents and advises the client of the outcome. In a majority of
approved cases, errors are the result of erroneous information in the original immigration
documentation used to produce the PRC. Accordingly, clients must first amend the archival
copy of the Record of Landing or Confirmation of Permanent Residence before a
replacement PRC is issued. The QRC acknowledges any amendments that are accepted by
forwarding a Request to Reissue a Permanent Resident Card [IMM 5531B] to the client. The
QRC uses the IMM 5531B (a so-called mini-kit) only when it has approved requests by
permanent residents to correct errors on their PRC. Clients may also order the kit from the
Call Centre when this type of mistake can be confirmed by telephone.
Clients must forward the completed IMM 5531B to the CPC-PRC so that a corrected PRC can
be issued, based on any updates entered into FOSS by the QRC using a non-computer
based (NCB) entry.
Requests for amendments to landing records that seek to change data on an existing PRC,
but which are declined by the QRC, do not result in changes to the original permanent
resident documentation. In these cases, the archival information and the corresponding PRC
both remain unchanged.
Where a client reports any other documentation error after receipt of their corrected PRC,
either through the Call Centre or in person at an IRCC office, the same process must be
followed to ensure that appropriate corrections are made to archived records and a
replacement PRC issued, if required.
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Informal Amendments by the QRC

The QRC may proceed with an informal amendment in order to validate handwritten
information on the clients copy as entered by an officer, or to correct errors on the FOSS
record. Informal amendments are recorded through an NCB in FOSS only; there is no need
for the client to complete an IMM 1436B. To minimize delays, the CPC-PRC refers
applications directly to the QRC for verification and/or correction.
The informal amendment procedure would be used in cases such as a lack of FOSS data on
the date of permanent residence, or a conflict in the dates between the client copy and
FOSS. The CPC refers any hard copy documentation reflecting a discrepancy to the QRC for
resolution. The QRC indicates the rationale for the date selected in the FOSS file.
If the QRC determines that a formal amendment is required to correct the clients copy, and
sufficient information has been provided by the client to the CPC and is available to the QRC
on microfilm, the QRC will approve the amendment and complete an NCB with the following
details:
Request received from CPC-PRC to verify (data). FOSS reads (x data) versus IMM 1000 (y
data). Correct (data) is ( ). FOSS corrected to ( ).
[Alternatively]
Informal amendment not approved (as per); IRCC should refer client for formal
amendment.
If approved, the PRC will then be issued by the CPC based on the QRCs approved
amendments. However, the error on the clients copy is maintained. If the client still prefers
to have the error corrected, the local IRCC office reviews the NCB and advises the client to
apply for a formal amendment if warranted, or in accordance with the QRCs instructions.
6 Definitions
6.1 Acronyms
Table 2: Acronyms used in this chapter
CAIPS
Computer-Assisted Immigration Processing System (Overseas)
CBSA
Canada Border Services Agency
IRCC
Immigration, Refugees and Citizenship Canada
CPC PRC
Case Processing Centre, Sydney (PRC)
CPF
Card Production Facility (Canada Bank Note Company)
FOSS
Field Operations Support System
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ICAO
International Civil Aviation Organization
LSFD
Lost, Stolen and Fraudulent Document Database (in FOSS)
MOU
Memorandum of Understanding
MRZ
Machine-Readable Zone
NCB
Non-Computer-Based Entry (to FOSS)
NHQ
National Headquarters
POE
Port of entry
PRC
Permanent resident card
QRC
Query Response Centre
SSI
Support System for Intelligence
WIP
Work in progress
7 Procedure: PRCs provided to new permanent residents

New permanent residents automatically initiate the PRC process on receiving permanent
resident status, following the examination at a port of entry of the documentation issued at
a visa office (or by an inland IRCC, for cases approved by the Case Processing Centre in
Vegreville). In all cases, a copy of the IMM 5292B or IMM 5688 is sent to the CPC-PRC in
Sydney, Nova Scotia.
Note: The CPC system is designed to process one client at a time, based on the individual
Client ID. Simultaneous processing and distribution of PRCs to all family members cannot be
coordinated though the system at this time.
7.1 Roles and responsibilities

The respective procedures in support of the PRC as they relate to visa offices, ports of
entry, inland IRCCs, the CPC and CPF are summarized in the following table.
Table 3: Roles and responsibilities
Responsible office Function
Visa office
Completes personal information in the Global Case Management

System (GCMS) relating to height and eye colour
Visa office
Verifies photos are taken within the past year in accordance

with R56(2)(e)(i) and otherwise meet prescribed specifications
Visa office
Affixes photographs on IMM 5292B or IMM 5688 in accordance
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with established standards

Visa office
Verifies client identity and integrity of travel document for

purposes of IMM 5292B or IMM 5688
POE/Inland IRCC
Verifies the identity, photo and witness signature
POE/Inland IRCC
Ensures photograph/signature meet established specifications
POE/Inland IRCC
Complete Supplementary Identification Form [IMM 5455B] for

photo retakes/signature corrections
POE/Inland IRCC
Validates passport, counterfoil and holders copy of the IMM

5292B or IMM 5688, indicating any corrections that may apply
in FOSS
POE/Inland IRCC
Verifies/obtains client mailing address and counsels accordingly

to provide it within 180 days if unavailable
POE/Inland IRCC
Forwards a copy of the completed Confirmation of Permanent

Residence document to the CPC scanning facility in accordance
with normal batch processing (same day or next dayaccording
to local office volumes)
CPC
Performs data verification and alias search to create dominant

client ID for PRC creation
CPC
Scans and records the photograph and signature
CPC
Transmits scanned information to CPF together with GCMS

Client Record
CPF
Prints PRC and forwards to IRCC (or client) by mail
7.2 Overseas procedures

Visa-required clients selected for immigration overseas are issued a secure visa counterfoil
[IMM 1346] to facilitate their initial journey to Canada, together with a COPR form
[IMM 5292B] or IMM 5688 printed on a generic, non-secure form. A single systemgenerated document number is used for both the visa counterfoil and the IMM 5292B or
IMM 5688 form.
As visa-exempt clients are no longer issued a physical, secure facilitation counterfoil when
approved for a temporary resident permit (TRP) or COPR (see OB 348), an electronic
facilitation counterfoilor eFoilis created once the officer generates the TRP or COPR in
GCMS. This process is not visible to the client, and the client is not required to print
anything as a result of receiving an eFoil. This virtual document is issued to these clients to
ensure that they are permitted to embark on their flight following airline verification of
passport or travel documents via the CBSAs Interactive Advance Passenger Information
system (note that this system is currently available in air mode only).
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In both cases, the holder must be examined at a POE within the validity period of these
documents and must be in possession of a valid travel document, as described in R50, and
any other supporting documents, as instructed by the visa officer.
The IMM 5292B or IMM 5688 form contains the same data elements previously printed on
the IMM 1000 form. It also includes space for a photograph and signature as well as
additional information fields for the holders eye colour and height. These four elements are
mandatory items in the production of each PRC. The data on the IMM 5292B or IMM 5688
form are verified by an officer at a POE and signed by the client upon being granted
permanent residence.
Visas offices are reminded that good-quality photographs taken within the last 12 months
must be affixed to the IMM 5292B or IMM 5688 form as a critical element in completing the
COPR. The quality of the photo is important as an integral security feature for the purposes
of the PRC. POEs are equipped to retake photos if the photo already on the IMM 5292B or
IMM 5688 form does not meet the minimum specifications required for scanning by the CPC.
Nevertheless, missions may request new photos before document issuance wherever
possible, emphasizing the need for statutory compliance with R56(2)(e).
The photos may need to be cropped in accordance with the required dimensions (see Proof
of Identity in Appendix D). Photo die-cutters have been supplied to all missions, inland IRCC
offices and POEs for this purpose. One photo is affixed to each persons document, using the
adhesive patch on the form. Photos must not be stapled, sealed or laminated. Care must
also be taken to ensure that the photo has not been signed on the front or back and that no
other marks, impressions or perforations have been made to the photographic paper.
7.3 Permanent residents without a PRC while abroad

Permanent residents abroad without a PRC are presumed not to have that status pursuant
to A31(2)(b), unless they can satisfy an officer of their compliance with the residency
obligation under A28(1). These individuals may be issued a document to facilitate their
return to Canada if they comply with the residency obligation or if humanitarian and
compassionate considerations apply. Additionally, they may be issued a travel document if
they were physically present in Canada at least once in the year before the examination,
and have filed an appeal of a determination that they did not meet the residency obligation
(or the period for making such an appeal has not yet expired).
A31(3) states:
31.(3) A permanent resident outside Canada who is not in possession of a status document
indicating permanent resident status shall, following an examination, be issued a travel
document if an officer is satisfied that:
(a) they comply with the residency obligation under section 28;
(b) an officer has made the determination referred to in paragraph 28(2)(c); or
(c) they were physically present in Canada at least once within the 365 days before the
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examination and they have made an appeal under subsection 63(4) that has not been
finally determined or the period for making such an appeal has not yet expired.
The intent of the Act is to ensure that permanent residents are not denied access to Canada
until it is finally determined, after any appeals, that they no longer have that status.
The PRC is the official proof of permanent resident status of Canada. Permanent residents
must show the PRC when re-entering Canada on a commercial carrier, such as an airplane,
boat, train or bus. Permanent residents are required to show proof of status before boarding
a plane. Permanent residents who do not have a PRC will need to apply for a Permanent
Resident Travel Document (PRTD) before returning to Canada by air mode. Without proof of
permanent resident status, the CBSAs Interactive Advance Passenger Information system
will impede the permanent residents ability to board the airplane to Canada.
The Permanent resident travel document issued under A31(3) is in the form of a visa
counterfoil [IMM 134]) and is normally issued for a single entry to enable a return to
Canada. Further details are contained in OP 10, Permanent Residency Status Determination,
and ENF 23, Loss of Permanent Resident Status. Instructions can be found in OP 1,
Appendix A, and information regarding the location of the nearest Canadian visa office is
available from the IRCC Web page http://www.cic.gc.ca/english/applications/travel.html,
Application for a Permanent Resident Travel Document.
7.4 Procedures at ports of entry

General instructions for the examination of permanent residents are found in ENF 4, section
12. These procedures complement the normal port of entry examination as they relate to
the integrity of the PRC issuing process.
Part 1 of the Confirmation of Permanent Residence [IMM 5292B] or IMM 5688 contains
spaces for a photo and signature, as well as all the tombstone data previously printed on
the former IMM 1000. The additional space required for the photo and signature areas
resulted in a smaller FOSS printer font size that may reduce legibility in some situations.
Depending on the printer model and its service record, POEs are reminded to verify print
quality and ensure that Part 3 (IMM 5292B holders copy) is legible. FOSS printers should be
adjusted for optimum results when reprinting the form, as required. Final responsibility for
ensuring data integrity and legibility of the holders copy rests with the ports of entry,
including the reprinting of a replacement document from FOSS, if necessary.
Similarly, if the photograph is missing or does not meet technical specifications, a new
photograph must be taken at the POE, if the officer is otherwise satisfied as to the identity
of the permanent resident. However, photos already affixed to the IMM 5292B or IMM 5688
cannot normally be removed without damaging the form. A new photograph must be taken
and affixed to a separate Supplementary Identification Form [IMM 5455B]. This form must
be completed with the same data as the IMM 5292B or IMM 5688, including height, eye
colour, signature and the GCMS Client ID. The permanent resident must also sign the IMM
5455B in the space provided for this purpose. It is important to keep the signature within
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the space provided. The IMM 5455B is then sent to the CPC in the same way as the IMM
5292B or IMM 5688 (see section 7.10 below).
If a permanent resident reports that their IMM 5292B or IMM 5688 form has been lost,
stolen or destroyed, POEs may reprint it from FOSS without referring to the responsible visa
office in straightforward cases of replacement where no misrepresentation is apparent. The
IMM 5292B or IMM 5688 may also be reprinted to correct minor errors that can be
documented in GCMS, in accordance with the procedure for error corrections in section 5.5
above, rather than using hand-written corrections.
To support program integrity and the efficient production of the PRC, the officer must
consider the following elements during the examination:
Ensure that the photograph on the IMM 5292B or IMM 5688 complies with
established specifications (see Appendix D).
Verify that the photograph in other supporting documentation (passport or other
travel or identity document) bears a clear resemblance to the photo affixed to the
IMM 5292B or IMM 5688, and that both are a likeness of the person under
examination.
Verify that signatures are consistent with the one in the signature box on the IMM
5292B or IMM 5688, which must be within the white part of the green-shaded area
for scanning.
Verify height and eye colour information and update GCMS accordingly.
Enter or update EACH clients complete address, including the postal code, in FOSS
(see Note below).
Make any other corrections necessary to the GCMS file and update Remarks.
Counsel client to provide a Canadian address within 180 days, and/or any other
information that may be missing, with a warning that a new application and fee will
be required for a PRC to be issued in future (see section 7.9 below for details).
Note: As each PRC is produced independently of those of other family members, a complete
mailing address is required for each client record in FOSS. Family members cannot be
located through references to Head of Family.
Once the examination is complete, Copy 1 of the form with the clients photo and signature
is detached and forwarded to the CPC-PRC in Sydney for scanning in digital format. The
CPC-PRC merges the FOSS client file with the digitized images of the photo and signature
and transmits this information to the Card Production Facility (CPF), where the PRC is
generated. The CPF places the finished PRCs in individual envelopes that are mailed
separately to each new permanent resident. Clients may be informed of the approximate
delivery time frames as posted on the IRCC Web site
http://www.cic.gc.ca/english/department/times/process-in.html, Applications Processed in
Canada, taking into account the additional time for local mail delivery, and given the
instructions to report any unusual delays to the Call Centre (see 7.11 below).
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Arriving permanent residents are examined at the time of entry in accordance with ENF 4,
section 12. POEs confirm that the applicant intends to establish permanent residence in
Canada in accordance with A20(1)(a). Persons unable to satisfy an officer of the obligations
under this section may have valid reasons for not establishing immediately and may not be
in a position to provide an address at the time. If the client plans to leave Canada prior to
receiving the PRC, officers should counsel the client with respect to the requirements under
A31(3) for a travel document issued at a visa office abroad. (See also section 8 below.).
7.5 Reminder on foreign adoptions/married names

Initial PRCs are issued in the name that appears on the IMM 5292B or IMM 5688, based on
the passport information. Some situations arise where the future adoptive or married name
differs from the one used by the visa office. Some visa officers may also indicate a preferred
or alternative name in the Remarks box of the IMM 5292B or IMM 5688, although this
practice is not consistently followed and has no legal sanction. Adoptive parents, or other
persons who wish to have a PRC in a different name, must apply for a PRC by submitting
appropriate supporting documentation and a fee in accordance with the corrections
procedure in section 5.5 above and the name policy in Appendix F. POE corrections to FOSS
should be limited to obvious clerical errors, in order to bring the IMM 5292B or IMM 5688
into agreement with the passport information. Copies of marriage/adoption certificates
should not be attached to Part 1 of the IMM 5292B or IMM 5688 mailed to the CPC-PRC.
7.6 Holders of one-year PRCs referred to Immigration Secondary

examination
Persons with a limited validity (one-year) PRC are under enforcement and must be referred
to secondary inspection by the examining officer at the Primary Inspection Line. One-year
PRCs may be visually identified by the last digit in the first line of the MRZ (<1 for holders
of a one-year PRC, as opposed to <5 for regular PRCs).
7.7 Secondary examinations of holders of temporary travel documents

At present, IRCC information systems do not automatically support full information sharing
throughout the client continuum. An overseas residency determination is made independent
of a PRC application, as well as any concurrent application for citizenship made by the same
client.
Visa officers must use the Watch For capacity in CAIPS/FOSS and special coding on the
counterfoil to alert ports of entry, the CPC-PRC and Citizenship of a negative residency
determination made abroad. This will ensure that the CPC-PRC has the information required
to refer a case to an inland IRCC office, based on FOSS entries that indicate non-compliance
with A28 despite the issuance of a permanent resident travel document.
POE officers must take care in interpreting the FOSS PRD coding, as the case disposition is
listed as passed in CAIPS whenever a counterfoil is issued. Despite a negative residency
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determination, clients are entitled to a PRTD counterfoil coded RX-1 if they have spent at
least one day in Canada in the past year. A PRTD coded RA-1 is issued following an order
by the IAD under A175(2) to allow the holder to be physically present at an appeal hearing,
where an appeal is made under A63(4).
Other instructions on the effect on the POE of overseas decisions regarding travel
documents issued under A31(3) may be found in ENF 4, section 11.5. Temporary travel
documents issued in the absence of a PRC reflect the coding in accordance with the
provisions of A31(3)(a), (b) and (c) and A175(2), summarized here as follows:
Counterfoil Code
Explanation
R-1
Positive residency decision
RC-1
Positive residency decision based on H&C considerations
RX-1
Negative residency decision, but PRTD counterfoil issued as client has

been to Canada during the past year
RA-1
Negative residency decision, but PRTD counterfoil issued to allow client

to attend appeal hearing
Cases coded RX-1 and RA-1 are referred to secondary examination in order to be
documented for follow-up and updates to FOSS, as required. Particular attention must be
given to the contents of NCBs or remarks by the visa office in support of the hearings
process or in accordance with directions given by the Ministers delegate.
The POE officer makes a determination of permanent resident status in accordance with the
facts of the case as presented and in light of the visa office decision. There is an obligation
for procedural fairness, including due consideration of any new information or humanitarian
or compassionate circumstances. If a visa office renders a negative decision overseas and
no appeal is made within 60 days, the overseas decision becomes final.
The FOSS file must be updated to reflect the outcome of the secondary examination,
including any remarks pertinent to the persons permanent resident status, the existence of
a PRC application already in process, or a concurrent citizenship application, as appropriate.
7.8 Inland procedures

The procedure for examining persons for permanent residence at an inland IRCC office is
similar to that of the POE for the purposes of the PRC. In both cases, all elements required
to produce the PRC are examined for completeness and accuracy on the Confirmation of
Permanent Residence [IMM 5688E] or [IMM 5292B]. The officer must consider the following
elements during the examination to ensure program integrity and the efficient production of
the PRC:
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Ensure that the photograph on the IMM 5688E or IMM 5292B complies with
established specifications (see Appendix A).
Verify that the photograph in other supporting documentation (passport or other
travel document, etc.) bears a clear resemblance to the photo affixed to the IMM
5688E or IMM 5292B, and that both are a likeness of the person under examination.
Verify height and eye colour information and update GCMS accordingly.
Enter or update the clients complete address, including the postal code in GCMS.
Make any necessary corrections to GCMS where any other errors are apparent and
may be corrected during the course of the examination (per 5.5 above).
In cases where a client reports for the interview without a satisfactory photograph, or other
information is missing, as per R58(1)(a) and (b), the officer may adjourn the interview and
invite the client to return at a later date in order to allow the client to comply with any
outstanding requirements.
IRCC offices are equipped with cameras to retake photographs according to the
specifications in Appendix A, if required. Local procedures may allow for immediate retakes
of photos as part of the examination if all other requirements are met.
7.9 Procedures for missing information in the course of permanent

resident examinations (POEs/Inland offices)
When a permanent resident is unable to provide an address in Canada or whenever a new
photo or signature is required, officers should take the following additional steps:
Have the client complete a fax form entitled Address Notification Permanent
Resident Card [IMM 5456B] and verify the FOSS Client ID numbers for all family
members.
Give the IMM 5456B back to the client with instructions to complete the address and
transmit the form using the fax number indicated.
Alternatively, the address may be provided through the Call Centre or through the
IRCC Web site.
Advise the client of the 180-day time limit to provide an address and any other
missing information in order to qualify for a PRC based on the initial application for
permanent residence under the IRPA.
If no destination address in Canada is provided within 180 days of arrival, the client
will be required to complete an application and pay a $50 fee in order to obtain a
PRC in future.
Clients should be reminded that the 180-day time limit to provide an address, photo and
signature so that IRCC can fulfil its obligation pursuant to A31(1), is established in the
Regulations [R58(1)(a) and (b)]. The governments obligation may reasonably be met only
if all required elements are provided by the client, failing which the client will be required to
complete a new application and pay a $50 fee should they subsequently request a PRC.
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7.10 Distribution of the Confirmation of Permanent Residence Form

[IMM 5292B or IMM 5688E]
The IMM 5292B is a non-secure, generic document formerly issued to all intending
permanent residents. It started going out of use in February 2012 when the new version
(IMM 5688) was introduced. It consists of a blank, three-part carbon interleaved form
available through Forms Management on continuous perforated printer stock. The holders
copy (Part 3) includes the pre-printed notation Not Valid For Travel. On completion of the
examination, the officer disposes of the three parts as follows:
Copy 1 (with photograph and signature but WITHOUT attachments) is batched and
sent to the CPC-PRC to be scanned for production of the PRC.
Copy 2 is held for 30 days and then forwarded to NHQ:
IRCC Records-Microfilm Unit
Jean Edmonds Tower North, 2nd floor
300 Slater Street
Ottawa, Ontario
K1A 1L1
(Copy 2 is micro-filmed and serves as the archival record of permanent resident
status.)
Copy 3 of the Confirmation of Permanent Residence form is given to the client for
information purposes.
Note: Care must be taken to ensure the legibility of the holders copy (Part 3) of the IMM
5292B.
The IMM 5688E is a non-secure, generic document issued to all intending permanent
residents. It came into use in February 2012 to replace the IMM 5292B. It consists of two
plain pages of standard-sized paper printed with the COPR information. Both copies include
the shadow-printed notation Not Valid For Travel. On completion of the examination, the
officer disposes of the two parts as follows:
Copy 1 (with photograph and signature) is batched and sent to the CPC-PRC to be
scanned for production of the PRC. (Copy 1 is micro-filmed and serves as the
archival record of permanent resident status.)
Copy 2 of the Confirmation of Permanent Residence form is given to the client for
information purposes.
7.11 Reporting lost PRCs and other representations to the Call Centre
Permanent residents may report non-receipt of a PRC to the Call Centre or request an
update on their file to verify when their PRC will be issued. The Call Centre informs clients of
the date of production and advises a final deadline for receipt, based on the normal
production schedule as well as the mailing and return time frames of undeliverable mail
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established by Canada Post. Alternatively, if these deadlines have been exceeded, the Call
Centre may suggest that a new application be submitted.
PRCs that have not been received within six weeks of production are deemed to be lost.
These clients should be instructed to complete a Solemn Declaration concerning a PRC that
was lost, stolen, destroyed or never received [IMM 5451E] to support a request for a new
PRC made to the CPC-PRC. The original PRC is then revoked in the system and entered in
the LSFD module in FOSS to prevent unauthorized use by a third party (see Appendix C).
8 Procedure: PRCs issued on application

As indicated in section 5.2 above, persons who received permanent resident status before
June 28, 2002 (landed immigrants under previous Acts) may apply for a PRC. This also
applies to anyone who became a permanent resident under the IRPA and who did not
receive a PRC at the time, or who wishes to replace one that has expired or was lost or
stolen.
All applications for a PRC are made by completing a mail-in application kit in accordance
with the requirements in R56 and R57. The application is similar to the one used by the
Passport Office and includes a form that is completed and signed by each applicant and
countersigned by a guarantor.
Applicants for PRCs are required to substantiate their residence in Canada by providing their
residential history for the past five years, as well as the name and address of their
employer(s) and/or school(s) attended. While the IMM 1000 is the primary document to
demonstrate status, clients have the additional flexibility to submit alternative
documentation, including a provincial drivers licence or other provincial photo ID, student
cards from provincially accredited colleges or universities, or the most recent Canada
Revenue Agency tax assessment notice.
The Regulations provide for a wide variety of acceptable identity documents to be submitted
in support of the application, in accordance with R56(2)(c), as follows:
56.(2) An application for a permanent resident card must be made in Canada and include
(c) a copy of
(i) any document described in paragraphs 50(1)(a) to (h) or, if the applicant does
not hold one of those documents, any document described in paragraphs 178(1)(a)
and (b) that is currently held by the applicant or was held by the applicant at the
time they became a permanent resident,
(ii) a certificate of identity issued in Canada to the applicant by the Minister of
Foreign Affairs, or
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(iii) refugee travel papers issued in Canada to the applicant by the Minister of Foreign
Affairs;
Copies of supporting documentation are acceptable, pending verification of the originals
when the PRC is delivered in person to the client, pursuant to R58(4).
Persons unable to comply with the guarantor requirement may request an exemption by
completing the Statutory Declaration In Lieu of Guarantor section (included as part of the
Application for a Permanent Resident Card [IMM 5444E]), provided that the reasons for
their inability to supply a guarantor are reasonable in the circumstances.
8.1 General conditions

A PRC application and PRC delivery may take place only in Canada. Pursuant to R11(4),
applications must be made to the CPC in Canada. R55 restricts PRC issuance and delivery to
within Canada. There are also restrictions on guarantors, who must be Canadian citizens
residing in Canada.
R56(2) also states that applications for a PRC, including applications for a new PRC, must be
made in Canada. Furthermore, the PRC must be delivered in person to each applicant, at
which time the originals of copies previously submitted must be presented, pursuant to
R58(3) and (4). A PRC must also be picked up within 180 days of the person receiving
notification that it is ready for collection.
8.2 Other conditions

Each person, including all family members, must apply individually, in accordance with the
following instructions:
a permanent resident 14 years of age or more must sign their own application;
parents or legal guardians sign for minors under 14 years of age; and
an application for a PRC shall be made in a form prescribed by the Minister.
Note: A permanent resident can have only one valid PRC at a time.
The CPC-PRC in Sydney is responsible for receiving and assessing applications for PRCs. In
approved cases, the CPC-PRC transfers client data electronically to the Card Production
Facility (CPF). The PRC is printed at the CPF and shipped to the inland IRCC office
designated for PRC distribution (Appendix E) in the applicants area. The CPC-PRC issues
PRCs that are valid either for one year or five years.
Standard issue: Five-year validity
As stated in R54(1), the PRC is valid for a period of five years from the date of issue,
subject to R54(2).
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Exception: One-year validity

Exceptions to issuing a five-year PRC are described in R54(2), in which case a one-year PRC
is issued. R54(2) states:
54.(2) A permanent resident card is valid for one year from the date of issue if, at
the time of issue, the permanent resident
(a) is subject to the process set out in paragraph 46(1)(b) of the Act;
(b) is the subject of a report prepared under subsection 44(1) of the Act;
(c) is subject to a removal order made by the Minister under subsection 44(2) of the
Act and the period for filing an appeal from the decision has not expired or, if an
appeal is filed, there has been no final determination of the appeal; or
(d) is the subject of a report referred to the Immigration Division under subsection
44(2) of the Act and the period for filing an appeal from the decision of the
Immigration Division has not expired or, if an appeal is filed, there has been no final
determination of the appeal.
In practice, this means that all PRCs are issued for a validity of five years except where an
applicant is described in R54(2)(a) to (d) above. Where a PRC is valid for one year, pending
finalization of any report, admissibility hearing, Minister's delegate review or appeal, the
client has the option of applying for a new PRC whenever they are no longer in the
enforcement stream, e.g., an appeal has been allowed. It should be noted, however, that
once a PRC is issued, irrespective of its validity, and the client takes possession, the
transaction is considered completed. PRCs are not automatically cancelled, revoked or reissued based on subsequent enforcement events.
Current processing times may be obtained on-line at
http://www.cic.gc.ca/english/department/times/process-in.html, Applications Processed in
Canada. The Departmental Delivery Network, which is responsible for the CPC and for PRC
production, regularly updates these Web pages.
Individual case status may also be obtained on-line using the e-Client Application Status (eCAS) service on the main IRCC Web site.
8.3 Statutory limitations

The CPC-PRC assesses an application for a PRC in accordance with R59(1), which states:
59.(1) An officer shall, on application, issue a new permanent resident card if
(a) the applicant has not lost permanent resident status under subsection 46(1) of
the Act;
(b) the applicant has not been convicted under section 123 or 126 of the Act for an
offence related to the misuse of a permanent resident card, unless a pardon has
been granted and has not ceased to have effect or been revoked under the Criminal
Records Act;
(c) the applicant complies with the requirements of sections 56 and 57 and
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subsection 58(4); and

(d) the applicant returns their last permanent resident card, unless the card has been
lost, stolen or destroyed, in which case the applicant must produce all relevant
evidence in accordance with subsection 16(1) of the Act.
The requirements in R56 and R57 apply to every applicant; each person must submit a
separate application form and pay the corresponding fee. Detailed information on
completing the application form is contained in the kit Applying for a permanent resident
card (PR card) [IMM 5445] and included in Appendix D.
Note: The same application kit is used for all requests for a PRC.
8.4 Incomplete applications returned to client

Incomplete applications are returned without further processing by the CPC. An application
might be incomplete for any of the following reasons:
missing information or unsigned form(s);

declaration of loss, theft or destruction incomplete or not submitted (where
required);
declaration in lieu of guarantor incomplete or not submitted (where required);
mandatory documents missing or not compliant;
photographs missing or not in accordance with prescribed dimensions or
specifications;
missing fee payment.
8.5 Pending applications

The application may be held in abeyance pending additional information from the applicant
for any of the reasons in 8.4 above. The CPC tracks the file location in the CPC system and
requests progress updates following a reasonable delay.
Furthermore, normal processing may be affected by any of the following situations:
follow-up is required with the client for additional proof of residence, employment or
studies (unless the incomplete information can subsequently be verified by the CPC
through alternative means, e.g., by telephone, in FOSS);
additional information is required pursuant to A16(1), in the context of a referral to a
local IRCC office.
8.6 Referral of the application to a local IRCC office

Where the CPC-PRC cannot resolve discrepancies through other means, or there are doubts
as to the reliability of client information, the application is referred to the local IRCC office
for further investigation. The CPC specifies the nature of the information required in a
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covering note attached to the file and sends the entire application to the local IRCC office
for follow-up with the client.
If the client is found not to meet the residency requirements or is otherwise inadmissible,
the IRCC officer writes a report under A44(1) or A44(2), in accordance with the instructions
in ENF 5, section 8.6.
The IRCC office retains a copy of the application received, and returns the original file with
advice for the CPC-PRC to issue a PRC valid for one year, as appropriate.
Note: If, following the IRCC investigation, an individual is found to be genuine, or otherwise
meets requirements, the IRCC office will return the application to the CPC-PRC with the
appropriate advice that a five-year PRC may be issued.
The CPC-PRC may also refer files for investigation at the request of an IRCC office. An
inland IRCC office may request the CPC-PRC to send a specific application for the purposes
of an investigation, or in response to requests by regional counterparts in the CBSA
Intelligence or Enforcement.
Finally, cases are randomly selected by the CPC under the Quality Assurance (QA) program
for referral to an IRCC office.
Examples of situations requiring referral may involve any or all of the following:
the applicant indicates a presence in Canada for less than two years out of the last
five (no extenuating circumstances per A28(2)(a)(ii), (iii), (iv) and (v) apply) and
does not appear to meet the residency obligation in A28(1);
doubt exists regarding the applicants identity;
documents submitted seem to be false or altered;
false or misleading statements;
false or incorrect addresses;
the guarantor does not exist or does not meet the definition;
the sworn statements were made before an unauthorized person;
inconsistent or missing information that cannot be resolved by the CPC; and
landed prior to 1973 and no record in the Query Response Centre.
The CPC-PRC also refers files for investigation by an IRCC office, in accordance with the
following information in FOSS:
applicant is under enforcement [A44];

appeal in progress or deadline for appeal missed;
negative PRTD decision in FOSS;
second replacement of a PRC within its original five-year validity;
presence of NCB or WATCHFOR in FOSS;
under removal order or active warrant; or
an NCB indicates possible fraud in regard to the applicant.
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Other situations include Remarks in FOSS that are inconclusive or incomplete regarding
residence in Canada. For example, an NCB may indicate that the applicant has lost status as
a permanent resident or been refused a PRTD (or Returning Resident Permit in the past), or
has voluntarily relinquished an IMM 1000. An NCB/WATCHFOR may also indicate that the
applicant is no longer a permanent resident. Examples of this type will vary and judgment is
required as to the source, date and type of information in FOSS, taking systems limitations
into account. Examples may include an unexecuted removal order, confirmation of
departure but no subsequent record of entry, CAIPS-FOSS download errors, etc.
8.7 Procedures for special referral situations

IRCC offices that receive PRC case referrals have an obligation to process the applications
within a reasonable time frame. It is impossible to create an exhaustive list of all the
situations that may cause a case to be referred. A number of issues that have required
clarification in the past are included here for reference purposes.
Discrepancies in residency obligations
If the PRC applicant does not appear to meet the residency requirement (e.g., following an
examination of the passport and travel history, input from the visa office, etc.) and
insufficient H&C grounds are identified to overcome this shortfall, the officer writes a report
under A44(1). The report goes to a Ministers delegate, who may issue a removal order
under A44(2). If the PRC applicant is inadmissible on grounds other than residency, the
case will be assessed by the Ministers delegate and referred to the Immigration Division.
During this time, the applicant is still entitled to a one-year PRC, where there is no final
disposition on the case whether it is at the report stage, the admissibility hearing stage or
the removal stage. Similarly, if the PRC applicant is the subject of a negative determination
under A46(1)(b), where there is no final disposition, the client is also entitled to a one-year
PRC.
Pending or unresolved A27/A44 reports
The CPC-PRC contacts the IRCC offices where the report originated. If there is no response
after seven days and the report is over five years old, the application is processed and a
five-year PRC is issued. If there is no response and the report is less than five years old, a
one-year PRC is issued.
Signatures of minors
A flexible approach may be taken in the case of minors who reach the age of 14 during the
PRC processing period. If a child turns 14 between the examination for permanent residence
and the time that a referral is processed at the IRCC office, the signature on the PRC may
be that of the child.
Substandard photos or incomplete documentation from POEs and inland
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IRCC offices may experience unanticipated workloads resulting from referrals due to poor
photos, incomplete documents or signature problems related to the inadequate examination
of new permanent residents. While training and liaison continues with visa offices and ports
of entry, it is anticipated that referrals may fluctuate from time to time.
Document corrections Eye colour
While there is some element of subjective judgment in assessing eye colour, a consistent
approach with respect to document error corrections is also required in terms of eye colour.
Changes should be limited to circumstances where the information on the PRC is clearly
inconsistent with the clients actual appearance. IRCC data must reflect the true eye colour,
and verification may be undertaken if necessary, e.g., where coloured contact lenses
temporarily alter the normal eye colour. Although unknown and other are available
choices for coding purposes, they should be avoided wherever possible and their use
justified. Any discrepancy or difference of opinion offered by the client as to their eye colour
should also be noted in FOSS.
Outdated photos
Some files referred by the CPC-PRC contain photos approaching the one-year time limit
since the application was made. IRCC offices should exercise judgment in these cases and,
if no other impediment exists, should not request new pictures. If it is decided that a new
photo is required, the IRCC office may wish to retake it on site, in the interest of expediting
the case.
8.8 Referrals to the CBSA

If the local IRCC office determines that further investigation by the CBSA might assist in
resolving the case, the local IRCC office should liaise with its CBSA counterpart. However, it
remains the responsibility of the IRCC office to make appropriate arrangements with the
CBSA and to follow up on referral cases or to make a decision based on the best information
available, including the results of in-office interviews or other sources (e.g., overseas and
enforcement files). As always, priorities are set in relation to the workload and the
availability of resources.
Clients who come to the attention of the CPC after having exhausted appeal rights, or who
missed appeal deadlines, are no longer permanent residents and should be treated as
foreign nationals. Applications for a PRC by foreign nationals in these circumstances may be
referred to the local IRCC office for investigation or follow-up in support of any enforcement
action, as required.
8.9 Closing inactive files deemed abandoned

In cases where an application is referred to a local IRCC office, the case is concluded as
expeditiously as circumstances allow. Applicants are informed that their application for a
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PRC will be closed following a reasonable period of time in which to comply with requests for
any further information. This includes persons who fail to attend an interview.
Clients are contacted for a personal interview in any case where a positive decision cannot
be made based on information available on file. This ensures that the client will have every
opportunity to make their case and it also ensures that, in the event of a negative decision,
IRCC will be in a position to write an A44 report, if required.
IRCCs objective in these cases is to obtain the information required to make a fully
informed decision on the application. Generally speaking, if the residency obligation has not
been met and compelling H&C factors are not evident, the client should be called in for a
face-to-face interview. This ensures the best opportunity to explain rights and obligations,
confirm the clients identity, verify original documentation and explore all aspects of the
case.
There is an important distinction to be made between abandoned and refused applications.
If it is established that the applicant has breached the residency obligation, and no
compelling H&C factors are identified, enforcement action is initiated with an A44 report,
and IRCC is obligated to issue a one-year PRC while the case is in the enforcement stream.
There is no decision in the case of abandonment, as the applicant has failed to provide the
required information to allow the officer to make a fully informed decision.
Cases should be concluded promptly on the expiry of the 180-day compliance period. Notice
of the 180-day cutoff is to be included in any instructions to clients in the first call-in letter.
If the client fails to provide information as requested, or fails to report for a personal
interview, the officer will not be in a position to make a fully informed decision, and the case
will be deemed to have been abandoned. The application is deemed to be abandoned if the
client does not report.
The abandonment date becomes effective 180 days from the initial notification. Any
correspondence provided to the client should reflect this time frame. If no further
information is received by the end of this period, a notice is sent to the client informing
them that, as their application was abandoned, IRCC is unable to determine their eligibility
to receive a PRC. Consequently, should they wish to receive a PRC in future, a new
application and fee will be necessary.
As part of the process of closing the file, the referral IRCC office should enter appropriate
remarks on the outcome of the referral in FOSS, prior to returning the hard copy of the
application to the CPC-PRC.
Note: This procedure also applies to the initial screening of the application if the CPC-PRC is
unable to obtain further information directly from the client.
8.10 Refusal of a PRC application

An application is refused when it is determined that one of the following situations applies:
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the applicant is a Canadian citizen or registered under the Indian Act;

the applicant already has a PRC;
the applicant has lost permanent resident status under A46(1);
there is a conviction in FOSS pursuant to A122 for offences under A123 or A126.
While applications for a new PRC may be filed at any time before the PRC expires, the
existing PRC must be returned with the application, as stated in R59(1)(d). For example,
applicants may have forgotten to return a previous PRC that is still valid at the time of
applying for a new PRC and that has not been reported lost or stolen. As a matter of policy,
IRCC requests that expired PRCs be submitted with the request for renewal.
However, a new PRC will not be refused if the client does not return an expired PRC. IRCC
does not intend to collect all expired PRCs from clients. Procedures are already in place for
permanent residents to surrender their PRC at citizenship ceremonies. If clients claim that
they have lost their PRC, they are required to complete the section of the application form
entitled Solemn Declaration (concerning a PRC that was lost, stolen, destroyed or never
received) [IMM 5451E]. The previous PRC is revoked in accordance with R59(2). In all
cases, the CPC notifies the applicant immediately of the refusal decision.
Where the CPC-PRC becomes aware of a missed appeal deadline at the end of the 60-day
period (no further activity in FOSS), the case is refused four weeks after the end of the
appeal deadline, on the basis that the client is no longer a permanent resident.
9 Cancelled and revoked PRCs

R60(a), (b) and (c) specify that a PRC must be revoked (cancelled in FOSS) whenever
information becomes available which confirms that:
(a) the permanent resident has become a Canadian citizen or otherwise has lost permanent
resident status;
(b) the PRC has been lost, stolen or destroyed; or
(c) the permanent resident is deceased.
Applicants for citizenship are required to return their PRC during the citizenship ceremony,
in accordance with instructions in OM CP 03-01, ENF 03-05. PRCs returned to IRCC in this
way are forwarded to the CPC-PRC for destruction. If the actual PRC in question has been
lost, or is otherwise unobtainable when an officer receives confirmation that a holder is no
longer eligible for a PRC, the circumstances of the case are reported to the CPC-PRC so that
the PRC may be revoked in FOSS.
9.1 Voluntary surrender of PRC

Procedures concerning the loss of residency status allow for voluntary relinquishment in
limited circumstances. For additional information, see:
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ENF 23 Sections 5 and 7.9

OP 10 Sections 5.1 and 13
A copy of a completed IMM 5539 or IMM 5538 (available electronically on the Forms and
Kits Web site) should be included with a PRC returned to the QRC under these procedures.
9.2 Lost or stolen PRCs

Permanent residents may occasionally report a lost or stolen PRC to a visa office abroad, to
an IRCC office in Canada, or to the Call Centre. The particulars of the holder are verified in
the PR Card Status screen in FOSS (or the Query to CAIPS/FOSS/LSFD screen abroad)
to verify whether any previous losses or fraudulent use were recorded in the Lost, Stolen
and Fraudulent Document (LSFD) module in FOSS, which is managed by CBSA Enforcement
(see Appendix C).
Officers receiving reports of lost or stolen PRCs must immediately notify PRC-Sydney so that
the necessary updates to FOSS can be made. Normally, an NCB Type 28 is entered in FOSS,
which results in an automatic update to the LSFD module, in cases where loss or theft has
been independently verified or the information is reported through official channels by an
IRCC or CBSA officer.
Persons reporting a lost or stolen PRC may also require a PRTD in order to return to Canada.
Any relevant information from the file that may assist in the investigation by IRCC or the
CBSA of the loss or theft should also be recorded in FOSS (or CAIPS) and forwarded to the
appropriate office in Canada or abroad, as required. Applications for a PRC to replace the
original that was lost or stolen require a completed Solemn Declaration as part of the
application form. Applicants must provide an explanation of the circumstances of loss and
indicate what steps have been taken to recover the PRC. Applicants are reminded that if the
PRC is subsequently recovered, it must be returned to the CPC-PRC in Sydney in order to
update FOSS and the LSFD.
A police report may be submitted if the PRC was reported stolen. In addition, a complete
application and all relevant evidence in accordance with A16(1) are also required, together
with the processing fee of $50. Anyone reporting a second or subsequent lost or stolen PRC
is referred to an inland IRCC office for any additional clarification that may be required.
10 Procedure: General guidelines for PRC distribution by IRCC

offices
For policy and security reasons, there are important operational distinctions between the
distribution of PRCs to new permanent residents under IRPA and to other permanent
residents landed under previous legislation.
This section includes instructions previously published under OM ENF 02-20(MOD) of
January 27, 2003. Once a PRC is produced by the Card Production Facility, distribution is
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carried out by inland IRCC offices that have been designated to distribute the PRC
(Appendix E).
10.1 New permanent residents

Since June 28, 2002, persons who become permanent residents receive a PRC within weeks
of receiving this status. New immigrants selected under IRPA are automatically processed
for a PRC as part of their application for permanent residence, as long as they provide an
address and all the information required for producing and delivering their PRC. Once the
Card Production Facility produces their PRC, it is sent directly to their address by regular
mail. Unless these persons require photo retakes, or their presence is required to clarify
vital information on their Confirmation of Permanent Residence [IMM 5292B] or in FOSS,
new permanent residents will not normally be seen by local IRCC offices.
New permanent residents may approach IRCC offices regarding their status if they are
required to travel immediately after arrival without a PRC. Persons in this situation may be
unable to finalize the processing of their PRCs within the 180-day limit as prescribed in
R58(1) and should be counselled at ports of entry and/or inland IRCC offices of the
provisions of R58(2), including the additional cost and detailed documentation requirements
of a new application for a PRC. If the person still intends to sojourn abroad prior to receiving
a PRC, an application for a travel document must be made at a visa office in accordance
with OP 10, section 17.
10.2 Other permanent residents

Persons who apply for PRCs in accordance with the procedures in section 8 above must
attend in person at an IRCC office in order to take delivery of the PRC within 180 days of
being notified by IRCC, pursuant to R58(3) and (4).
10.3 Receipt of PRCs at the IRCC office

Each PRC produced by the CPF for in-person delivery is fastened to a personalized letter
[IMM 5518B] and enclosed in a window envelope with the clients address clearly visible.
The receiving IRCC address is also visible in a separate window above the client address.
The opening of envelopes is therefore not required.
The IRCC office scans each PRC with a bar-code reader to wand the unique serial number
directly into FOSS. The PRC serial number may also be entered manually. Up to 24 numbers
may be entered on each screen at a time (which also corresponds to the maximum number
of PRCs placed in each shipping envelope). When this screen is transmitted, the system
updates each PRC record as Received at IRCC/Mission. (See FOSS User Guide).
10.4 Tracking procedures for PRCs shipped to a distribution IRCC

office
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IRCC offices are responsible for checking the shipments received against the e-mail
notifications to ensure that shipments are intact and no parts have gone astray. IRCC
offices are responsible for following up with the CPF if a shipment listed in the e-mail
notification is not received within five business days. IRCC offices are also responsible for
confirming receipt of the shipment by faxing a copy of the shipping manifest to the CPF. The
CPF, in turn, is responsible for contacting the IRCC office if a faxed copy of the manifest is
not received within five days of shipment. The CPF is also responsible for investigating these
cases in conjunction with the IRCC office and advises the Departmental Delivery Network of
any such occurrence immediately.
Detailed procedures
1. The PRCs to be mailed to the IRCC offices are regrouped per office destination and
placed in individual envelopes/boxes for each office destination with a packing slip
listing all the PRCs serial numbers. A copy of the packing slip is kept in a logbook at
the CPF. An e-packing slip is electronically transferred to the IRCC office which
contains the shipment number, PRC serial numbers, date of shipment and
destination. Each receiving IRCC office must be notified of incoming shipments.
2. The IRCC office verifies receipt of the PRCs listed on the manifest and sends a copy
of the manifest by fax to the CPF within five business days of receipt, in order to
confirm that the shipment has been received and the contents have been verified.
3. The IRCC office scans each PRC with a bar-code reader to activate a FOSS update
indicating receipt of the PRC at the IRCC office.
4. PRCs are to be stored in a secure cabinet similar to the standards for control forms.
IRCC offices may apply measures appropriate to their working environment and
current practices.
5. If there are any discrepancies or the shipment is not received, the IRCC office is
responsible for investigating the matter in consultation with the CPF and the
Departmental Delivery Network Branch. In any case where one or more PRCs are
missing, an incident report must be completed and a follow-up investigation
undertaken through the IRCC manager, with the involvement of Regional/Corporate
Security. The DDN coordinates IRCCs response with the CPF and Corporate Security
and also notifies the CBSA Immigration Intelligence Branch so that it can draft an
alert in advance, if required.
6. All faxed messages received at the CPF confirming the receipt of packages are kept
and verified against the packing slip in the central logbook. If no fax confirmation is
received within five business days, the CPF immediately informs the IRCC office and
a joint investigation is launched. The IRCC manager completes an incident report to
be processed in the normal manner in consultation with Regional/Corporate Security
and copied to the DDN. The DDN receives a list of the PRC serial numbers from the
CPF.
7. If the investigation results in the PRCs being located, they must be returned to the
appropriate IRCC, and all parties (IRCC, CPF, DDN and Security) notified accordingly.
The DDN, in collaboration with Corporate Security, is responsible for making a
determination that all reasonable efforts to locate the missing PRCs have been
exhausted before determining the PRCs are lost. The DDN notifies the IRCC office,
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CPF, Corporate Security, senior management and the CBSA, and provides the serial
numbers of all lost PRCs.
8. The CBSA Immigration Intelligence Branch issues an alert to advise all points of
service of the loss of the PRCs and of the applicable serial numbers.
9. The CPC in Sydney cancels the PRCs as lost to generate an NCB Type 28 for an
automatic upload in FOSS, specifically the Lost, Stolen, Fraudulent Document module
(Appendix C).
10. The CPC requests new PRCs for the clients affected.
10.5 Distribution to clients

For each PRC received, the IRCC office contacts the client individually at the mailing address
provided, with instructions for distribution of the PRC. The system is designed to process
one client at a time, based on the Client ID in FOSS. The system is unable to coordinate
delivery of PRCs to all members of a single family. However, local procedures may be
established to allow for coordination of appointments for persons at a single address.
When a client reports to collect their PRC, the officer at the IRCC office verifies that the PRC
data and photograph are accurate. In all cases, the IRCC officer is responsible for verifying
the originals of the application documents as listed in the WIP screen notes by the CPC and
as required under R56(2)(c) and (d), and R58(4). The officer also performs a check for any
FOSS, NCB or WIP remarks that affect the clients eligibility for a PRC, e.g., if the client has
since become a Canadian citizen.
It is not necessary for the IMM 1000 to be presented in all cases, or for clients to obtain a
certified copy of the IMM 1000 for presentation. Normally, the documents presented will
include some photo ID. As children do not often obtain these documents, it would be
appropriate to use discretion in these instances. It is important to verify the identity of the
applicant and to ensure that the bio-data on the PRC is correct. A check of the PRC is also
made upon issuance to ensure that the correct person is receiving the PRC. Similarly, the
client is asked to check the PRC contents prior to acknowledging receipt of their PRC.
The client also signs an acknowledgment of receipt of the PRC, which must be retained by
the IRCC office in the log of PRCs issued for audit purposes. The officer updates the FOSS
record indicating the date that the PRC was delivered to the client. Bar-code readers have
been supplied to all IRCC offices involved in PRC distribution to expedite access to client
history. However, the date of delivery must be confirmed manually by entering the date in
FOSS on which the PRC was delivered in each case.
PRCs with errors that come to the attention of the IRCC office, or errors as reported by the
client at the time of delivery, should be returned to the CPC for replacement. A
Supplementary Identification Form [IMM 5455] should be completed at the same time, if
required, including a new photograph (to be retaken at the IRCC office, if possible). The
client information must also be verified, including height and eye colour, and the form
signed by the client. Once FOSS has been updated, the completed IMM 5455 is sent to the
CPC, together with the defective PRC and an explanation of the nature of the error. The CPC
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assesses the nature of the correction required by comparing the original information on file
and by following current QRC guidelines on amendments to permanent resident
documentation (see 5.5 above). PRCs with errors that are the fault of the IRCC office are
replaced at no cost. Consultation with the CBSA (Nat-Intelligence-Documents) is advised
whenever quality control issues involving a manufacturing defect become apparent, e.g.,
PRCs with sub-standard or missing security features.
A number of recurring issues have been raised with NHQ, including the following.
Nationality
The nationality listed on the PRC reflects the nationality listed in the passport or travel
document used at the time that permanent resident status was acquired, or presented with
the PRC application.
Name policy/Name flag
PRCs have been produced with name errors as a result of officers adding additional names
to the name field on the Confirmation of Permanent Residence [IMM 5292B]. There are also
system limitations that may result in truncated names. To avoid PRC errors, alternate
names or spellings should be recorded in the remarks box of the IMM 5292B rather than in
the name field. The complete name policy as it applies to the PR card is in Appendix F.
No shows
In the event of a no show, a second appointment letter is sent to clients. Some offices
have found that sending the second letter close to the end of the 180-day window results in
fewer cases having to be rescheduled. The second (and usually final) letter may be sent at
any time, as long as the client has a reasonable opportunity to report to pick up the PRC
within 180 days of the first notice. The 180-day time frame is specified in the Regulations
and cannot be extended. The final notification letter will be sent by regular mail and
recorded in the system as such.
10.6 Disposition of undelivered PRCs

Where a client does not respond to a second reminder from a distribution IRCC office to pick
up their PRC within the 180-day time frame, the PRC must be returned to the CPC for
cancellation. It is important that these transactions be handled and recorded consistently.
IRCC offices are asked to document returned PRCs as follows:
Update FOSS: Status to be updated as PRC Sent to CPC Reason Code 56 Not
Picked up by Client.
WIP remarks indicating the date and destination address of the final registered call-in
notice.
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Forward PRCs with a clear message indicating they are being returned to the CPCPRC as Abandoned For Destruction.
These procedures will provide a record as to the IRCC offices determination that the
application has been abandoned, and also assist the CPC in processing this workload in a
timely manner. Updated information is also essential for Call Centre staff to respond
conclusively to questions from clients.
10.7 PRCs lost between IRCC offices

A separate protocol has been established for PRCs transferred between IRCCs to clarify
procedures when these PRCs are lost. Procedures relating to PRCs reported lost by clients
are in Appendix C.
The originating IRCC office sends an e-mail to the destination IRCC office advising that a
PRC is being transferred to its office. Since there is no PRC status that tracks the transfer of
a PRC to another IRCC office, the IRCC office must enter WIP remarks in FOSS to record the
transfer.
PRCs should be shipped by Xpresspost.
If the destination IRCC office does not receive the PRC, and, subsequent to investigation, it
is determined that the PRC is lost, the destination IRCC office creates an NCB Type 28 to
flag the PRC as lost.
The destination IRCC office sends an e-mail to the CPC (PRC-Sydney-Referral) address to
ask the CPC to cancel the PRC and request that a new PRC be issued.
The CPC updates the PRC status to 05 (Card Cancelled Not received by the IRCC office)
and requests a new PRC for the client.
10.8 Seizure of PRCs

In rare cases, the PRC may be seized and subsequently revoked.
R53(2) states:
53.(2) A permanent resident card remains the property of Her Majesty in right of
Canada at all times and must be returned to the Department on the Departments
request.
Situations involving seizure usually occur in the course of interdiction of improperly
documented passengers abroad or other law enforcement activity in Canada. Protocols
relating to seizure are described in Appendix B.
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It is anticipated that some individuals will try to obtain a PRC in an irregular manner, and
others will make fraudulent use of the PRCs. The general procedures for investigations in
ENF 7 Investigations and Arrests are now a CBSA responsibility. General policy and
procedures relating to seizure may also be found in ENF 12 and ENF 10.
11 Procedure: Quality assurance and the PRC

IRCC conducts two main activities under the PRC Quality Assurance Program: reliability of
client information and quality of decision-making.
These two activities are entirely independent from one another. Each monitoring activity is
done for a separate purpose, and each activity is reported separately.
IRCC conducts regular QA exercises in the PRC program, each involving a national sample
from all regions. The PRC application kit [IMM 5445] informs clients of the possibility that
their application may be selected for special review. Files are selected at random and
reviewed in accordance with national instructions. Processes have been optimized to ensure
minimum delay to the distribution cycle. A common approach by all offices facilitates data
collection and consistent statistical samples for comparison purposes.
QA procedures are detailed in Appendix A.
12 Procedure: Cost recovery

The permanent resident to whom a PRC is issued will pay the fee as established by the
Regulations. Under the Act, permanent residents arriving in Canada will automatically be
issued with a PRC at no extra charge, as the cost of the PRC is included in the overseas
processing fee (see also IR 5).
Persons who were landed under previous legislation may also apply for a PRC as a status
document to facilitate their return to Canada from overseas travel. In their case, a fee of
$50 will be recovered to cover the cost of processing the PRC application. The same fee
applies to replace a lost, stolen or damaged PRC. Permanent residents outside Canada
without a PRC will have the opportunity to apply for a permanent resident travel document
to facilitate their return travel to Canada. There is a $50 application processing fee for the
permanent resident travel document.
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Appendix A Quality assurance

This appendix provides an overview of the quality assurance program for the PRC. In this
context, quality assurance (QA) refers to a set of planned and systematic activities that
evaluate the integrity of particular systems or procedures relative to their legislative and
policy objectives. Senior management has mandated a QA program in order to apply an
objective standard of risk management to PRC delivery.
The Document Policy and Program Integrity Division, Admissibility Branch, is responsible for
establishing strategies, policies and guidelines on issues of quality assurance and anti-fraud
in order to ensure program integrity within the processing continuum of the PRC.
The approach taken has been adapted from the program already in use by Citizenship. The
PRC quality assurance program will look at a representative sample of cases to gather
information that validates and/or refines current knowledge. The main goal is to enhance
departmental procedures to ensure a high level of confidence that PRCs are being produced
for legitimate applicants and delivered in a timely manner to rightful holders. The
information may also be used to identify training needs by examining the consistency of
interpretation of policy and legislation as reflected in case processing decisions.
The PRC quality assurance program focuses on applications from existing permanent
residents whose files are processed by the PR Card Processing Centre (CPC-PRC) in Sydney.
These QA activities are conducted at regular intervals.
Sample selection and sample size
In order to produce results that are statistically valid, the sample cases must be selected in
a strictly random manner and the sample size must be adequate. Based on projected
processing volumes of between 10,000 and 15,000 cases per month and a 95% confidence
level, a minimum number of 436 cases would need to be monitored per exercise for a
statistically valid sample. It should be noted that this sample selection is based on providing
results at the national level.
Quality Assurance Program elements
Two primary monitoring activities are included under the QA Program. These two activities
are entirely independent from one another. Each monitoring activity is done for a separate
purpose, and each activity is reported separately. These two activities are:
Quality of decision-making
Reliability of client information
Quality of decision-making (QDM)

The quality of decisions made by the CPC staff can be evaluated through a review of case
samples to determine whether processing has been conducted in accordance with the
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applicable legislative, policy and procedural guidelines. Assessment factors include

timeliness, fairness, consistency and cost effectiveness.
Methodology
A Quality of decision-making (QDM) checklist has been developed to facilitate the
monitoring process. Results provide an objective standard as to the quality of decisionmaking and serve to validate referral criteria. This information may also be used to identify
training needs, to ensure consistent interpretation of policy and legislation in case
processing and to assess the effectiveness of client communication tools such as application
forms and guidelines.
Sampling
A random sample of files is selected at the CPC-PRC, after processing by the CPC staff has
been completed. It is imperative that IRCC staff involved in the processing of these files do
not have any prior knowledge as to which of their files will be selected for quality-assurance
purposes. It is also essential that the files selected contain all of the information upon which
IRCC staff relied in order to process the case and make a decision.
QA assessment process
The selected files are reviewed by a QA monitoring team composed of representatives from
the CPC-PRC and Admissibility Branch. Representatives from DDN, NHQ and/or local IRCC
offices may be involved on an ad hoc basis. As with the Citizenship QA process, this
approach is seen as a solution to the challenge of maintaining objectivity and ensuring
direct input by all stakeholders.
The monitoring team reviews the files, checking the processing of the application against
the quality assurance criteria as identified on the checklist. The monitoring team will
determine whether any action or omission on a case constitutes an error.
Post-assessment process
At the conclusion of the monitoring exercise, the completed QDM checklists are fowarded to
the Admissibility Branch for compilation and analysis. The QA program analyst will prepare a
report outlining error types and rates, processing times and identifying any problem areas,
and suggesting solutions to prevent future errors.
Reliability of Client Information (RCI)
RCI monitoring is a verification process involving personal interviews conducted at local
IRCC offices. The RCI exercise provides a basis for IRCC to assess the accuracy and
integrity of information supplied by clients and RCI results assist in identifying any changes
required to improve methods of collecting information directly from clients. The ongoing
nature of this monitoring, involving personal interviews and telephone verifications, serves a
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deterrent effect on clients who might otherwise provide false information on their
applications.
Methodology
A Reliability of client information (RCI) checklist has been developed to facilitate the
examination of selected case files at designated Canada Immigration Centres involved in the
distribution of PRCs.
The Admissibility Branch initiates each RCI exercise with an e-mail message to each of the
IRCC offices, indicating the number of files to be selected. A copy of this message is
forwarded to the CPC-PRC.
Sampling
The IRCC local office must randomly select the indicated number of PRCs to be included in
the RCI sample. In order to do so, the QA coordinator will choose every 5 th PRC in a given
batch, or if this office receives very few PRCs in a batch, every 3rd PRC received within the
time frame identified by NHQ to do the sampling). The local IRCC office should select extra
PRCs to compensate for potential no-shows (for example, if the historical no-show rate is
25% then the local IRCC office should select an incremental number of PRCs representing
25% of the total sample size for that office).
File transfer
To request the PRC application files, a list of the client ID numbers will be forwarded by
email to the Client Services Unit at the CPC-PRC. The CPC-PRC will pull the original
application files and forward these to the requesting IRCC office by Express Post. The CPCPRC will forward to the Admissibility Branch an email listing all of the QA referral files.
Upon receipt of files at the local office, staff will link them with the corresponding PRCs to
ensure that the correct files were transferred. The local IRCC office will acknowledge receipt
of the files to the CPC-Sydney accordingly.
Concurrent with the request for files to the CPC-PRC, the local IRCC office will send special
call-in letters advising each client that they have been identified for participation in the QA
exercise. The IRCC office will instruct selected clients to present originals of all photocopied
documents previously submitted and will verify client information with respect to residence
and employment history.
Prior to the QA interview, it is strongly suggested that interviewing officers make the
appropriate checks in FOSS and other IRCC applications when necessary, in order to focus
on questions that need to be clarified with the client during the interview.
QA interview steps
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The interviewing officer will complete the QA checklist questionnaire during the interview
with the client, referring to the users guide for specific instructions if necessary.
Unless there is a reason to do otherwise, the PRC will be given to the client at the
conclusion of the QA interview. If there is a problem found with the application, the officer
will not deliver the PRC to the client, and the latter will be advised and counselled as to the
next steps. Appropriate follow-up action will be taken by the officer depending on the nature
of the problem involved with the application.
If the client does not report for the interview, the file will be kept at the local IRCC office for
the normal period of 180 days. A reminder letter should be sent to the client to advise them
to report to the local IRCC office before this period elapses. When the client arrives to
collect the PRC, the Reliability of Client Information interview will be completed. The case
will not be counted in the sample if the QA interview is not done within the time frame given
for the QA exercise. If the client does not report to the local IRCC office within the specified
180-day period, the case will be considered abandoned and standard procedures for such
cases will apply.
Post-interview steps
At the end of the full exercise at the local IRCC office, all the completed QA - RCI checklists
will be promptly forwarded to the Admissibility Branch for compilation and analysis. The
local IRCC office QA coordinator will send them by Express Post to the address below:
Immigration, Refugees and Citizenship Canada
Admissibility Branch
300 Slater St., 8th Floor
Ottawa, Ontario
K1A 1L1
The non problematic clients files will be returned by Express Post to the CPC-PRC in
Sydney, at the address below:
IRCC Case Processing Centre
210 George Street
Sydney, Nova Scotia
B1P 1J3
For the problematic cases, the files should normally be retained at the local IRCC office,
until the appropriate action has been taken by the officer, depending on the problem
involved with the application. Once the case is finalized, the file will be forwarded to the
CPC-PRC for file retention.
Upon receipt of the completed QDM checklists at the Admissibility Branch, the QA program
analyst will prepare a report outlining error types and rates, processing times and
identifying any problem areas. Consultation will take place with DDN and other service lines
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as required. Corrective actions will be identified to prevent future errors. Copies of the
report will be forwarded to the CPC-PRC, DDN, regional IRCC offices, NHQ branches and
members of the PRC National Working Group.
Copies of the checklists, users guides and reports will be posted on the Admissibility Branch
Web site on the IRCC Intranet.
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Appendix B PRC seizure

Incidents have occurred where IRCC or CBSA officers have seized PRCs under A140 because
these documents were being held by impostors or because of other suspicious
circumstances. On occasion, PRCs have come into the possession of IRCC and CBSA officers
through officials of transportation companies or foreign government agencies. The following
procedures have been established to ensure the consistent and appropriate handling of
these documents.
These PRCs are to be returned to the CBSA, Intelligence, Control Division, where they will
be inspected to determine whether there is evidence of any kind of alteration or
interference.
The migration integrity officer or visa officer involved in the case should provide a
comprehensive report of the seizure. The report should be sent with the PRC to the CBSA
Control Division and copied to the CPC-PRC. Where possible, the report should include a
photograph of the person in whose possession the PRC was found, a statement from that
person, a copy of any police reports, a summary or transcript of the officers interview and
investigative results, and the officers analysis and recommendations. This report will aid in
any investigation conducted in Canada.
Once the PRC and report have been received and analyzed by the Control Division, evidence
may indicate the need for a level-two investigation, requiring immediate referral to a CBSA
enforcement or intelligence office. In that event, the enforcement process will follow
standard procedures. The CPC-PRC is to be kept apprised of the status of the PRC.
Otherwise, steps will be taken to contact the rightful holder, in accordance with R253. To
facilitate this process and for tracking purposes, the CBSA, Intelligence, Control Division,
will return the PRC to the CPC-PRC, Sydney. The CBSA will provide any relevant background
information that may be available to supplement the initial report in order to assist in
locating the holder or to otherwise further the investigation. Unless a more urgent and
immediate course of action is indicated through the CBSA, the CPC-PRC Client Services Unit
will contact the holder, in writing, at their last known address in Canada, advising that the
PRC is being held by IRCC and advising the holder to contact the CPC, in writing, to review
the circumstances.
In the event that the holder responds, the PRC and all relevant information will be
forwarded to the IRCC office responsible for distribution, and the client will be called in for a
face-to-face interview. At the conclusion of the investigation, disposition of the PRC will be
guided by the provisions of R253, R254, R255, R256 and R257.
In the event that the client does not respond within 180 days, the PRC will be cancelled and
destroyed, in accordance with standard administrative procedures.
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Appendix C PRCs reported lost or stolen

All PRCs reported lost or stolen must be flagged in FOSS Client History by an NCB Type 28.
The creation of an NCB Type 28 automatically updates the PRC status to Reported Lost or
Stolen in LSFD. At the CPC-PRC, a PRC status update may be made through the Card
Production System using the Reported Lost or Stolen or Cancelled function, which also
generates an NCB Type 28.
PRCs cancelled by the CPC when reported not received in the mail by new permanent
residents automatically generate an NCB Type 28. PRCs cancelled by the CPC when reported
not received by an IRCC office also generate an NCB Type 28. An NCB Type 28 entry for any
of the above situations creates a corresponding entry to the LSFD module in FOSS. The
removal of an NCB Type 28 from FOSS causes the removal of the LSFD record for the PRC
from FOSS.
Note: A separate protocol applies to PRCs lost between IRCC offices (see 10.7 above).
PRC reported lost or stolen by client
POE/IRCC offices/U.S. missions
Officers query FOSS to verify the PRC status. If the PRC was not previously reported lost or
stolen, the officer creates an NCB Type 28 and reports the details to PRC-Sydney and NatIntelligence-Documents.
Other missions
Officers query FOSS through the CAIPS interface to verify the PRC status. If the PRC was
not previously reported lost or stolen, the officer sends an e-mail to PRC-Sydney and NatIntelligence-Documents. The CPC updates the PRC status to Reported Lost or Stolen.
Call Centre
The agent queries FOSS to verify the PRC status. If the PRC was not previously reported lost
or stolen, the officer creates an NCB Type 28. If the client wishes to reapply, the officer
orders a PRC Application Kit [IMM 5445] with specific instructions to the client to complete
the Solemn Declaration in section E. If the client does not wish to reapply immediately, the
agent orders a Solemn Declaration concerning a PRC that was lost, stolen, destroyed or
never received [IMM 5451] for the client to complete and mail or fax to the CPC. In either
case, a report is made to PRC-Sydney and Nat-Intelligence-Documents.
The CPC-PRC
Upon receipt of a completed IMM 5451, the CPC updates the PRC status to Cancelled, with
the reason Lost or Stolen as applicable. Upon submission of a new application and
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applicable fee, the CPC may issue a new PRC if the client subsequently meets all
requirements.
If the CPC receives an application to replace a PRC that was not previously reported lost or
stolen, the officer verifies that the client has completed section E of the Application for a
Permanent Resident Card [IMM 5444]. If so, the PRC status is updated to Cancelled with
the appropriate reason.
If FOSS indicates that the application is a second request to replace a lost or stolen PRC, the
CPC refers the application to the local IRCC office for investigation.
If the client did not complete section E, the application is returned with instructions to do
so.
PRC reported found by client
IRCC offices
The officer queries FOSS to verify the PRC status. If the PRC status is Reported Lost or
Stolen and there is no indication that an application for replacement of a lost PRC has been
received at the CPC, the officer updates the NCB to remove the Reported Lost or Stolen
flag in FOSS and enters WIP remarks accordingly.
If the PRC status is Cancelled with status Lost or Stolen, the PRC is no longer a valid
document in FOSS and cannot be reactivated. The IRCC office informs the client that the
PRC has already been revoked and seizes the PRC from the client. The client must apply for
a new PRC.
The IRCC office sends the PRC to the CPC-PRC for destruction.
Missions/POE
If the PRC status is Reported Lost or Stolen and there is no indication that an application
for replacement of a lost PRC has been received at the CPC, the officer may choose to
return the PRC to the client. The officer sends a request by e-mail to PRC-Sydney and asks
the CPC to remove the Reported Lost or Stolen flag in FOSS in order to release the PRC.
document in FOSS and cannot be reactivated. The mission/POE informs the client that the
PRC has already been revoked and seizes the PRC from the client. The client must apply for
a new PRC.
The mission/POE sends the PRC to the CPC-PRC for destruction.
Call Centre
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The agent queries FOSS to verify PRC status. If the PRC status is Reported Lost or Stolen
and there is no indication that an application for replacement of a lost PRC has been
received at the CPC-PRC the agent advises the client that the PRC does not need to be
replaced.
document in FOSS and cannot be reactivated. The agent informs the client that the PRC has
already been revoked and instructs the client to send the PRC to the CPC-PRC and apply for
a new one.
The agent creates an NCB Type 12 with remarks indicating that the client has found the PRC
and has been instructed to return it to the CPC-PRC. The NCB Type 28 is deleted only when
the PRC is received at the CPC.
The CPC-PRC
The agent queries FOSS to verify PRC status. If no new PRC has been issued and the holder
can be reached, the agent contacts the holder to confirm their address and sends the PRC to
the holder. The agent updates the PRC status to Reactivated.
If the holder cannot be reached, the agent updates the PRC status to Received by CPCPRC with reason Card Found/Recovered. This automatically deletes the NCB Type 28 and
the LSFD record.
Any PRCs that cannot be returned by the CPC are disposed of as follows:
The PRC is retained in secure storage at the CPC-PRC for a maximum of six months.
If the holder contacts an IRCC office or the Call Centre within the six-month period,
the officer or agent sends an e-mail accordingly to the CPC. The valid PRC is mailed
back to the holder and the PRC status is reactivated in the system. The PRC can be
sent to a Canadian address only.
If the holder does not respond within six months, the PRC is destroyed and the PRC
status updated to Destroyed.
Note: The NCB Type 28 is valid for 99 years unless removed.
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Appendix D Information required in the application form

As stated in R56(2)(a), the applicant must provide the following information:
name and date and place of birth;

gender, height and eye colour;
date on which and the place where the applicant became a permanent resident;
mailing address;
the address of all of the applicants places of residence during the previous five
years;
the name and address of the applicants employers and the educational institutions
attended during the previous five years;
the periods during the previous five years that the applicant was absent from
Canada;
the name, address and telephone number of the applicants guarantor;
whether a report under section A44(1) of the Act has been made in respect of the
applicant or whether a decision was made outside Canada that they have failed to
comply with the residency obligation under section A28;
whether the applicant has lost their permanent resident status or has been issued a
removal order.
This information is required to determine the correct identity of an applicant and to

determine whether or not the applicant is a resident of Canada as defined in the Act.
Guarantors
The signature of a guarantor will be required to support the application for the PRC. As
stated in R56(2)(b):
(b) subject to subsection (3), a declaration on the application form that is signed by the
guarantor and states that
(i) they know the applicant personally,
(ii) they confirm the identity of the applicant, and
(iii) to the best of their knowledge and belief, the information on the form is true and
accurate.
The guarantor will confirm the applicants identity and residence in Canada.
As defined in R56(1) a guarantor means a Canadian citizen who is chosen by an applicant,
resides in Canada, and has known the applicant for at least two years.
The application will contain a predefined list of professionals who can be used as guarantors,
as follows:
a dentist, a medical doctor or a chiropractor;
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a judge, a magistrate or a police officer serving in the Royal Canadian Mounted Police
or a provincial or municipal police force;
in the province of Quebec, a lawyer or notary and, in any province, a barrister or
solicitor;
a mayor;
a minister of religion authorized under the laws of a province to perform marriages;
a notary public;
an optometrist;
a pharmacist;
a postmaster;
a principal of a primary or secondary school;
an accountant who is a member in good standing of an institute or association of
accountants incorporated by or under an Act of the legislature of a province;
a professional engineer;
a senior administrator in a community college including, in the province of Quebec, a
CEGEP;
a senior administrator or a teacher in a university; or
a veterinarian.
The guarantor will be restricted from charging a fee for service. The application form
contains a statement indicating that all the information entered on the application is true,
and the guarantor certifies the photo of the person concerned and also certifies that they
know the person. A warning about misrepresentation and fraud to the applicant and to the
guarantor appears on the application form. The officer responsible for examining the
application must verify each application against the information in FOSS.
Signature
The applicant must sign the form, including the Supplementary Identification Form [IMM
5455B], in the space provided for this purpose, and the signature must remain within the
limits of this space. R57(1) states that:
57.(1) Subject to subsection (3), every person who applies for a permanent resident card
must make and sign the application on their own behalf.
The applicants signature will be captured digitally and will appear on the PRC.
Exceptions Minors
If the child does not have an adult recognized by a Canadian court as his or her
guardian/parent, their application may be cosigned by the responsible adult caring for the
child.
Minors between 14 and 18 years of age are covered under R57(2), and minors less than 14
years of age are covered under R57(3).
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R57(2) states:
57.(2) The application of a child who is 14 years of age or more but less than 18 years of
age must be signed by the applicant and one of their parents unless
(a) a Canadian court has made another person responsible for the child, in which case that
person must co-sign the application; or
(b) the parents are deceased, in which case the person legally responsible for the child must
co-sign the application.
In these cases the PRC will also have the applicants signature.
R57(3) states:
57.(3) The application of a child who is less than 14 years of age must be signed by one of
their parents unless
(a) a Canadian court has made another person responsible for the child, in which case that
person must sign the application; or
(b) the parents are deceased, in which case the person legally responsible for the child must
co-sign the application.
In these cases, the PRC will be produced with the parent or legal guardians signature.
The PRC will always bear the holders signature unless that person is less than 14 years of
age at the time of the application. In this case, it is one of the parents or legal guardians
signatures that will appear on the PRC.
In the case of a child less than 18 years of age but more than 14 years, they will have to
sign the application and Supplementary Identification Form [IMM 5455B]. The parent or
legal guardian will countersign the application.
If the child is less than 14 years of age, the parent or legal guardian will sign both the IMM
5455B and the application. This is in line with the Confirmation of Permanent Residence
(CPR) validation process. At the POE or at the inland IRCC office, each new permanent
resident will sign the CPR, with the exception of clients under 14 years of age.
Proof of identity
As described in R56(2)(c) and (d), the following documents are required as proof of
identity:
(c) a copy of
(i) any document described in paragraphs 50(1)(a) to (h) or, if the applicant does not
hold one of those documents, any document described in paragraphs 178(1)(a) and (b)
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that is currently held by the applicant or was held by the applicant at the time they became
a permanent resident,
(ii) a certificate of identity issued in Canada to the applicant by the Minister of Foreign
Affairs, or
(iii) refugee travel papers issued in Canada to the applicant by the Minister of Foreign
Affairs;
(d) a copy of
(i) the form IMM 1000, entitled "Record of Landing", held by the applicant,
(ii) a provincial driver's license held by the applicant,
(iii) a photo-identity card held by the applicant and issued by a province,
(iv) a student card held by the applicant and issued by a provincially accredited college or
university, or
(v) the most recent notice of assessment within the meaning of the Income Tax Act
received in relation to the applicant's income tax return; and
The photocopy of the IMM 1000 must include a photocopy of the authorized change form, if
applicable.
Two identical photographs as described in R56(2)(e) are to be provided. The prescribed
specifications will ensure that the photographs meet ICAO standards for identity
photographs, as follows:
PRC photos are not the same as passport photos.

Persons may wear tinted prescription glasses as long as their eyes are clearly visible.
Sunglasses are not acceptable.
A hairpiece or other cosmetic accessory is acceptable if it does not disguise the
persons normal appearance and the accessory is worn on a regular basis.
The photos must clearly show the persons face. If they may not remove their head
covering for religious reasons, they must make sure their full facial features are
visible.
Photos must have been taken in the last year to ensure an up-to-date likeness.
Photos may be either black and white or colour.
Photos should meet the following specifications:
show a full front view of the persons head and shoulders, with the full face centred
in the middle of the photo;
be clear, well defined and taken against a plain white background without shadows;
2016-03-15
58
be produced from the same unretouched film or from the same file capturing the
digital image, or from two identical photos exposed simultaneously by a split-image
or multi-lens camera;
be original photos (not taken from any existing photo);
measure between 25 mm and 35 mm (1 and 1 3/8) from chin to crown;
have a 35 mm x 45 mm (1 3/8 x 1 ) finished size;
be on photographic paper that has a backing that accepts and retains the date and
the guarantors signature without smearing. Photos without this backing are not
acceptable;
be on prints that are well fixed and washed to prevent fading and discolouration;
bear the date the photo was taken (not the date the photo was printed) directly on
the back of one print (stick-on labels are not acceptable); and
allow sufficient space on the back for the signature of a guarantor.
The following illustration shows a photo that is between 25 mm and 35 mm (1 and 1 3/8)
from the chin to the top of the head, and an overall size of 35 mm x 45 mm (1 3/8 x 1
).
Tinted prescription glasses may be worn as long as the eyes are clearly visible. Sunglasses
are not acceptable. False hairpieces or other cosmetic devices are acceptable if they do not
disguise the natural appearance of the bearer and are worn habitually. Photos in which the
applicant is wearing a hat or head covering or anything that interferes with the photos
value in providing commercial carriers with a means of identifying the cardholder are not
acceptable for the PRC. While allowances may be made for practitioners of religious faiths
that prohibit the removal of a head covering, any photos in which the full facial features of
the subject are not visible are not acceptable.
Applicants without a guarantor
An applicant who is unable to meet the requirements for a guarantor has the option of
completing the Statutory Declaration in Lieu of Guarantor section of the application form
2016-03-15
59
explaining why they do not have a guarantor. The declaration must be witnessed by a
commissioner, a notary or any person legally authorized to take oaths in the jurisdiction in
question (with title and seal where appropriate). The oath may be sworn before an officer of
the law courts, a commissioner in a bank or caisse populaire in the province of Quebec, or a
lawyer. This official should also sign the photographs. Fees of $5 to $25 may be charged.
Guarantor list
Acting: Includes those in an acting capacity; for instance, if a person is acting in the
position of a person who is qualified to be a guarantor, then this acting person can be a
temporary guarantor for our purpose.
Note: Retired guarantors cannot be used for an application for a PRC.
List of eligible guarantors
Includes
Excludes
Judge
Magistrate
Police Officer (RCMP,
Provincial and Municipal
Forces)
Lawyer (member of a
provincial bar association)
Notary Public
Chief Justice
CNR, CPR and Ports Canada
Police
Court of Citizenship Judge
Justice
Niagara Parks Commission
Police Officer
Officers of provincial traffic
policing agencies, e.g.,
Saskatchewan
Parole Officer
Police Commissioner
Probation Officer
Sheriff and Deputy Sheriff in
New Brunswick
Barrister
Notary (Province of Quebec)
Protonotary of judicial district
in Quebec
Queens Counsel (Q.C.)
Solicitor
Mayor and other specified

elected representatives
2016-03-15
Chair or equivalent of a
regional municipality or of an
Bailiff
Private detective
and investigator
Sheriff
University or
company security
officer
Warden
Peace officer
Assistant
Protonotary of
judicial district in
Quebec
Commissioner of
Oaths
Retired lawyer
Retired Notary
Public
Retired elected
60
urban community
City, Municipal, Township or
County Clerk
Member of Parliament (M.P.,
M.P.P., M.L.A., M.H.A.)
Member of Privy Council who
is also a former federal
Cabinet Minister
Reeve (township, county,
etc.)
Senator
Warden
Cardiologist
Chiropractor
Dentist
Dermatologist
Doctor of Medicine
General practitioner
Gynecologist
Intern
Medical doctor, M.D.
Medical practitioner
Neurologist
Obstetrician
Oculist
Ophthalmologist
Optometrist
Orthodontist
Orthopedic surgeon
Pathologist
Pediatrician
Periodontist
Pharmacist
Physician
Radiologist
Surgeon
Urologist
Retired medical doctor
Veterinarian
Medical Doctor
Dentist
Veterinarian
Chiropractor
Minister of religion (licensed

under provincial law to
perform marriages)
2016-03-15
representatives
Chairman (Secretary may be

accepted if licensed to
perform marriages)
Church of Jesus Christ of

Latter Day Saints (Mormons):
Chiropodist
Dental nurse
Denturist
Druggist
Naturopath
Naturopathic
physician
Nurse
Optician
Osteopath
Public health
nurse, P.H.N.
Podiatrist
Practical nurse
Psychiatric nurse
Psychologist
Registered nurse,
R.N.
Registered nursing
assistant, R.N.A.
Religious Brother
Religious Sister
Retired Clergy
61
2016-03-15
Bishops, Stake Presidents

and District Presidents only
Churches all of whose
Ministers are licensed
include: Roman Catholic
Church, United Church of
Canada, Anglican Church,
Presbyterian Church, Baptist
Church, Methodist Church,
Lutheran Church, Russian or
Greek Orthodox Church,
Unitarian Church
Clergyman, Priest, Pastor,
Canon, Archbishop, Cardinal,
Bishop, Vicar, Deacon in the
Catholic Church licensed
under provincial law to
perform marriages
N.B. Under Quebec law, all
Catholic Deacons are
authorized to perform
marriages. In other
provinces, licensing is at the
discretion of the parish and
must be verified.
Jehovahs Witnesses
Mother Superior of Convent,
Clerk in Holy Orders,
Salvation Army Officer, Clerk
of Religious Society of Friends
(Quakers)
National Spiritual Assembly
Bahais of Canada
Sikh Minister of Religion,
Rabbi
62
Appendix E PRC distribution offices

2104
2507
2237
2608
2945
2319
1100
1908
1500
1627
IRCC GATINEAU
259 ST-JOSEPH BLVD ROOM 109
GATINEAU QC
J8Y 6T1
IRCC QUEBEC
320 ST-JOSEPH ST E
RC-118
QUEBEC CITY QC
G1K 8G5
IRCC SHERBROOKE
315 KING ST W
ROOM 212
SHERBROOKE QC
J1H 1R2
IRCC TROIS-RIVIRES
55 DES FORGES BLVD ROOM 102
TROIS-RIVIRES QC
G9A 6A8
IRCC MONTREAL
1010 ST-ANTOINE W
nd
2 FLOOR
MONTREAL QC
H3C 1B2
IRCC SEPT-LES
701 LAURE BLVD
rd
3 FLOOR
SEPT-LES QC
G4R 1X8
IRCC ST. JOHNS
PO BOX 13667
STN A
ST. JOHNS NF
A1B 4G1
IRCC CHARLOTTETOWN
134 KENT ST
SUITE 410
CHARLOTTETOWN PE C1A 8R8
IRCC HALIFAX
1875 BRUNSWICK ST
HALIFAX NS
B3J 2G8
IRCC MONCTON
860 MAIN ST
SUITE 602
MONCTON NB
E1C 1G2
2016-03-15
3707
3111
IRCC ORILLIA
78 WEST ST S
ORILLIA ON
L3V 5G4
IRCC KINGSTON
86 CLARENCE ST
KINGSTON ON
K7L 1X3
3122
IRCC OTTAWA
1 - 200 CATHERINE ST
OTTAWA ON
K2P 2K9
3569
IRCC SUDBURY
305 - 19 LISGAR ST
SUDBURY ON
P3E 3L4
IRCC HAMILTON
55 BAY STREET NORTH
HAMILTON, ONTARIO
L8R 3P7
3315
3353
IRCC LONDON
417 EXETER RD
LONDON ON
N6E 2Z3
3908
IRCC THUNDER BAY

108-221 ARCHIBALD ST N
THUNDER BAY ON
P7C 3Y3
3458
IRCC WATERLOO / WELLINGTON

29 DUKE ST E
KITCHENER ON
N2H 1A2
IRCC SAULT STE. MARIE
st
22 BAY ST, 1 FLOOR
SAULT STE. MARIE ON
P6A 5S2
IRCC FORT FRANCES
101 CHURCH ST
nd
2 FLOOR
FORT FRANCES ON
P9A 3X8
3758
3603
63
1697
1614
1663
1677
1610
4336
4604
4613
5134
5317
5407
IRCC ST-JOHN
189 PRINCE WILLIAMS ST
ST-JOHN NB
E2L 2B9
IRCC FREDERICTON
495 PROSPECT ST
FREDERICTON NB
E3B 9M4
IRCC ST. STEPHEN
204 MILTOWN BLVD
ST. STEPHEN NB
E3L 1G8
IRCC WOODSTOCK
1403, UNIT 2, RTE 95
BELLEVILLE NB
E7M 4Z9
IRCC EDMUNDSTON
66 FRANCOIS ST
SUITE 120
EDMUNDSTON NB
E3V 1E6
IRCC SASKATOON
nd
410-22 ST E
ROOM 660
SASKATOON SK
S7K 5T6
IRCC CALGARY
th
220-4 AVE SE
ROOM 170
CALGARY AB
T2G 4X3
IRCC LETHBRIDGE
th
706-4 AVE S
ROOM 204
LETHBRIDGE AB
T1J 4K6
IRCC VANCOUVER PRC
1148 HORNBY ST
VANCOUVER BC
V6Z 2C3
IRCC CRANBROOK
Rm 204 -101
th
10 AVE S
CRANBROOK BC
V0B 1V0
IRCC PRINCE GEORGE
250 - 177 VICTORIA ST
PRINCE GEORGE BC
2016-03-15
3420
3909
3904
4133
4934
IRCC WINDSOR
130 OUELETTE PLACE
WINDSOR ON
N8X 1L9
IRCC NIAGARA FALLS
6080 MCLEOD RD UNIT 12
NIAGARA FALLS ON
L2G 7T4
GTA CENTRAL IRCC
25 ST. CLAIR AVE E SUITE 200
TORONTO ON
M4T 1M2
IRCC WINNIPEG
400 - 25 FORKS MARKET RD.
WINNIPEG MB
R3C 4S9
IRCC REGINA
CIBC BUILDING, 1871 HAMILTON ST
REGINA SK
S4P 2B9
4712
IRCC EDMONTON
9700 JASPER AVE SUITE 240
EDMONTON AB
T5J 4C3
5414
IRCC WHITEHORSE
300 MAIN ST
SUITE 110
WHITEHORSE YT
Y1A 2B5
IRCC KAMLOOPS
202A-1315 SUMMIT DR
KAMLOOPS BC
V2C 5R9
5306
5308
5205
5219
IRCC KELOWNA
202-1635 ABBOTT ST
KELOWNA BC
V1Y 1B2
IRCC NANAIMO
201E - 60 FRONT ST
NANAIMO BC
V9R 5H7
IRCC VICTORIA
377 - 816 GOVERNMENT ST
VICTORIA BC
64
V2L 5R8
2016-03-15
V8W 1W9
65
Appendix F Name policy for the PRC

Purpose
The name policy is meant as a guideline to determine the
name(s) to appear on the PRC;

name(s) to appear in the optical media of the PRC;
name(s) to be entered in the IRCC database; and
documentation required to support name changes.
Policy
IRCC will respond to established identities, not create new ones. All name variations are to
be recorded in the IRCC database.
Rules
The following table provides the rules associated with the name policy:
Rule
Notes / Exceptions / Documentation
Only one name will be

printed on the PRC.
Names will be printed in alphabetic characters only.
The name to appear on Supporting documentation will include copies of the following
the PRC will normally
documents:
reflect the name on the
Record of Landing or
A document listed in R50(a), (b), (c), (d), (e), (f), (g)
Confirmation of
or (h) currently held by the applicant or held by the
Permanent Residence.
applicant at the time of becoming permanent resident.
A certificate of identity issued by the Minister of Foreign
Affairs to the applicant.
Refugee travel papers issued by the Minister of Foreign
Affairs to the applicant.
If the client is unable to obtain any of the above
documents, alternate documentation under R178 may
be provided.
and one of the following supporting documents:
2016-03-15
Record of Landing [IMM 1000]

Confirmation of Permanent Residence [IMM 5292B]
Any official document from the holder issued by the
Government of Canada prior to the IMM 1000 and that
indicates establishment in Canada.
66
A provincial drivers licence held by the applicant.

A photo identity card held by the applicant and issued
by a province.
A student card held by the applicant and issued by a
provincially accredited college or university.
The most recent notice of assessment within the
meaning of the Income Tax Act received in relation to
the applicants income tax return.
If the applicant
requests a name which
differs from the name
at the time of
establishment in
Canada (landing) in
any respect, it must be
established that the
applicant and the
person named in the
document are one and
the same.
Additional documentation will be requested in support of a

name change.
The requested name

must always be
consistent with
guarantors knowledge
of the applicant in that
name.
Knowledge is confirmed by the guarantors completion of the

guarantor section.
Maximum length of names

The maximum number of characters for the PRC is as follows:
Surname: 20 characters maximum
Given name: 15 characters maximum
This space limitation corresponds to the data field limitation in the IRCC database. The IRCC
database accepts a maximum of 20 characters for the family name and 15 characters for
the given name. If a name is longer, the name on the PRC will automatically be shortened
to the first 20 and 15 characters, respectively. The full name is to be recorded in the
Remarks box of the Confirmation of Permanent Residence form [IMM 5292B].
Titles, prefixes, degrees and decorations
Titles, prefixes, degrees, decorations and other suffixes (including decorations awarded by
the Canadian government) are not shown on the PRC.
2016-03-15
67
Names containing Jr., Sr., II

If the applicants name on the Record of Landing or the Confirmation of Permanent
Residence includes Jr., Sr. or II in the surname area, it will be printed on the PRC.
Otherwise, it will not be printed on the PRC unless the amendment has been approved by
the QRC on the Record of Landing or the Confirmation of Permanent Residence.
Single names
When an applicant has only one name, it is considered to be the surname and is entered as
such.
The examiner must ensure that the name appears in the surname field on the application
and in FOSS or the CPC system so that the name will print in the surname field of the PRC.
No other data will be entered in the given name field.
Minor change
If a person sends their application with information slightly different than what appears on
the Record of Landing or Confirmation of Permanent Residence, they must be advised to
submit a request for an amendment to their Record of Landing or Confirmation of
Permanent Residence as per current OM: MOD IP00-06, EC00-07, PE00-20, OP00-24.
Amending IMM 1000
If there is an error on the IMM 1000 or the Confirmation of Permanent Residence, the
applicant must submit a Request to Amend Immigration Record of Landing or Confirmation
of Permanent Residence [IMM 1436] before applying for a PRC. The amendment kit (English
version [IMM 5218E] and French version [IMM 5218F] includes detailed instructions. The
immigration amendment kit is available through the Call Centre.
All names will be printed in capital letters on the PRC and therefore no accent in French will
be printed.
Additional documentary evidence may be required as per A16.
Documentation required for a change of name
The following documents (certified copies) are required to confirm the legal change of
name:
legal change of name document;

court order;
adoption order;
marriage certificate issued by civil authorities indicating the new name; or
divorce decree indicating the new name.
2016-03-15
68
In addition to the documents identified above, a certified copy of one of the following
documents issued by the province is required:
provincial drivers permit;

provincial identification card; or
provincial health card.
Note: If the change of name document pertains solely to a change in the surname, then the
given names will be entered as shown on the landing document.
The applicant must provide satisfactory evidence to establish a link between the names.
In some cases, the applicant may not have any of the above-listed documents but may be
requesting a name that appears on their immigration document either as a flag name or as
mentioned in the remarks portion of the immigration document (which states that the
names listed should read or the clients full name is). In these cases, the requested
name may be used on the PRC if supported by a provincial document listed above.
Note: Quebec identity documents (i.e., baptismal certificates, birth certificates and
marriage certificates) issued by the Government of Quebec before January 1, 1994, are no
longer acceptable documents. The applicant must obtain a new document issued by the civil
authorities in the Province of Quebec on or after January 1, 1994.
Optical Stripe
Changing the name legally will not alter the Record of Landing or the Confirmation of
Permanent Residence data. The original Record of Landing or Confirmation of Permanent
Residence or the amended version (approved by the QRC) will be printed on the protected B
track of the PRCs optical stripe.
The PRCs public track will have the same information as is recorded on the PRC.
All names used by an applicant will be stored in IRCCs database under the clients unique
identification number.
Gender
Cases may be encountered where the gender of the applicant has changed. A person who
has undergone a sex change operation would be required to produce a statement from a
qualified medical practitioner confirming the surgical procedure, as well as a statement from
another person attesting to the applicants identity.
2016-03-15
69

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ENF 27

Permanent resident card

ENF 27 Permanent resident card

1 What this chapter is about ..................................................................................... 7

ENF 27 Permanent resident card

10.6 Disposition of undelivered PRCs..................................................................... 43

ENF 27 Permanent resident card

10.5 Distribution to clients; and

Section 3.1 The Act and Regulations;

ENF 27 Permanent resident card

Section 10.8 Seizure of PR cards/New Appendix B PR Card Seizure;

Extract from RIASSOR/2004-167 22 July, 2004

What has changed

ENF 27 Permanent resident card

ENF 27 Permanent resident card

1 What this chapter is about

issuance, delivery, distribution, expiry and revocation;

Table 1: Chapter references for related procedures

POEs, IRCC Offices

Permanent Residency Status Determination

Appeals before the Immigration Appeal Division (IAD) of

Port of Entry Examinations

This chapter is accessible on the IRCC Internet site at http://www.cic.gc.ca.

ENF 27 Permanent resident card

2.2 The PRC in the international context

3 The Act and Regulations

ENF 27 Permanent resident card

3.1 The scope of the Act and Regulations

Authority for PRC:

Authority to make regulations:

A person who is outside Canada and does not present

See ENF 23, Loss of Permanent Resident

ENF 27 Permanent resident card

[See also ENF 19, Appeals before the Immigration

Application for PRC only in Canada:

The PRC is status document issued to two classes of

issued automatically to new permanent

The PRC remains property of the government.

Periods of validity of the PRC:

Normally issued for five years.

Exceptions resulting in validity of one year:

Persons appealing loss of status determination

ENF 27 Permanent resident card

The PRC is provided and issued only in Canada.

Guarantors must be Canadian citizens resident

All PRC applications must be made in Canada and

Statutory declaration in lieu of guarantor:

Provisions for persons unable to comply with R56(2)

instructions for children 1417;

Information required of all new permanent residents

address in Canada within 180 days;

Failure to comply requires a new application.

Permanent residents collecting PRCs per R58(3) must

ENF 27 Permanent resident card

Conditions for issuance of a new PRC:

status not lost per A46(1):

Effect of new PRC issuance: