This document provides an exercise guide for developing emotional intelligence. It includes chapters and videos on understanding emotional intelligence, self-awareness, awareness of others, and building relationships. The videos provide assessments and exercises for competencies like self-awareness, self-regulation, social awareness, and relationship management. Participants are asked to evaluate their skills, communicate styles, values, and personality to increase self-awareness. They also assess team members' emotional intelligence competencies. The goal is to help individuals and organizations strengthen emotional intelligence.
This document provides an exercise guide for developing emotional intelligence. It includes chapters and videos on understanding emotional intelligence, self-awareness, awareness of others, and building relationships. The videos provide assessments and exercises for competencies like self-awareness, self-regulation, social awareness, and relationship management. Participants are asked to evaluate their skills, communicate styles, values, and personality to increase self-awareness. They also assess team members' emotional intelligence competencies. The goal is to help individuals and organizations strengthen emotional intelligence.
This document provides an exercise guide for developing emotional intelligence. It includes chapters and videos on understanding emotional intelligence, self-awareness, awareness of others, and building relationships. The videos provide assessments and exercises for competencies like self-awareness, self-regulation, social awareness, and relationship management. Participants are asked to evaluate their skills, communicate styles, values, and personality to increase self-awareness. They also assess team members' emotional intelligence competencies. The goal is to help individuals and organizations strengthen emotional intelligence.
This document provides an exercise guide for developing emotional intelligence. It includes chapters and videos on understanding emotional intelligence, self-awareness, awareness of others, and building relationships. The videos provide assessments and exercises for competencies like self-awareness, self-regulation, social awareness, and relationship management. Participants are asked to evaluate their skills, communicate styles, values, and personality to increase self-awareness. They also assess team members' emotional intelligence competencies. The goal is to help individuals and organizations strengthen emotional intelligence.
Chapter 1: Understanding Emotional Intelligence Video 1: What is emotional intelligence?...................................................................................................... page 2 Video 3: Emotional intelligence at work....................................................................................................... page 5
Chapter 2: Developing Self-Awareness
Video 1: Getting to know yourself................................................................................................................ page 9 Video 2: Understanding feelings................................................................................................................ page 13
Chapter 4: Building Awareness of Others
Video 2: Developing empathy.................................................................................................................... page 15
Chapter 5: Building Relationships
Video 3: Facilitating team performance..................................................................................................... page 16 Recommended Resources and References................................................................................................ page 17
Leading with Emotional Intelligence with Britt Andreatta
Exercise Guide Contents
Chapter 1: Understanding Emotional Intelligence
Video 1: What is emotional intelligence? Assessing your emotional intelligence Instructions: Read the definition of each competency and take notes on how you currently practice each one. Personal Competence
Relational Competence
Self-Awareness
Awareness of Others
1. Knowledge of self
1. Empathy
2. Accurate self-assessment
2. Service orientation
3. Self-confidence
3. Organizational acumen 4. Appreciating diversity Building Relationships
Self-Regulation 1. Emotional self-control
1. Communication
2. Integrity
2. Developing others
3. Achievement drive
3. Facilitating team performance
4. Adaptability
4. Managing conflict
5. Initiative and innovation
5. Building influence
6. Learning orientation
6. Catalyzing change 7. Inspirational leadership
Competency
Definition
Knowledge of self
Knowing all aspects of self, including emotions,
values, and personality, and recognizing their impact; using gut instincts to guide actions
Accurate self-assessment
Accurately perceiving strengths and
weaknesses, and your role in interactions, in ways that line up with others views
Self-confidence
Notes on Current Practice
Strong sense of ones self-worth and
capabilities
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Competency
Definition
Emotional self-control
Managing ones managing impulsive or
distressing feelings so that they dont impact others negatively
Integrity
Maintaining standards of honesty; speaking
and acting in alignment with values; taking responsibility for personal performance; being trustworthy
Achievement drive
Striving to meet a standard of excellence;
having the ability to set and achieve goals; persistence and sustainability
Adaptability
Demonstrating flexibility in adapting to
changing situations or overcoming obstacles; resilience
Initiative and innovation
Ability and willingness to identify solutions and
act on opportunities; comfort with novel ideas and approaches
Learning orientation
Commitment to continual learning and
improvement
Empathy
Accurately sensing and understanding others
emotions; taking active interest in their needs and concerns
Service orientation
Anticipating and meeting the needs of others
(followers, employees, and customers); contributing to the common good
Organizational acumen
Reading the forces that shape the
organization, including power, influence, values, and external pressures
Appreciating diversity
Valuing the contributions of a wide range
of people; understanding the influences of various factors including race, gender, economic background, nationality, etc.
Notes on Current Practice
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Competency
Definition
Communication
Hearing and listening to others; sending and
receiving messages accurately
Developing others
Sensing others developmental needs;
enhancing others abilities through feedback and coaching
Facilitating team performance
Creating group synergy by pursuing collective
goals through collaboration and cooperation
Managing conflict
Negotiating and resolving disagreements;
facilitating others to move through conflict
Building influence
Identifying and nurturing instrumental
relationships; effectively persuading others
Catalyzing change
Initiating, designing, and facilitating change
and new directions
Inspiration leadership
Guiding and motivating others through a
compelling vision; aligning the goals and strategies of the organization
Notes on Current Practice
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Video 3: Emotional intelligence at work
Assessing self and organization Instructions: Rate the proficiency for each skill (low, medium, high) and the frequency (percent) at which its practiced. Assess yourself and also your organization. Competency
Self Proficiency L M H
Notes Frequency %
Organization Proficiency L M H
Notes
Frequency %
Self-awareness
Accurate self-assessment
Self-confidence
Emotional self-control
Integrity
Achievement drive
Adaptability
Initiative and innovation
Learning orientation
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Competency
Self Proficiency L M H
Notes Frequency %
Organization Proficiency L M H
Notes
Frequency %
Empathy
Service orientation
Organizational acumen
Appreciating diversity
Communication
Developing others
Facilitating team performance
Managing conflict
Catalyzing change
Building influence
Inspirational leadership
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Assessing Others Instructions: Rate members of your team on their proficiency in each skill (low, medium, high) and the frequency (percent) at which its practiced. Competency
Name: Proficiency L M H
Name: Frequency %
Proficiency L M H
Name: Frequency %
Proficiency L M H
Name: Frequency %
Proficiency L M H
Frequency %
Self-awareness
Accurate self-assessment
Self-confidence
Emotional self-control
Integrity
Achievement drive
Adaptability
Initiative and innovation
Learning orientation
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Competency
Name: Proficiency L M H
Name: Frequency %
Proficiency L M H
Name: Frequency %
Proficiency L M H
Name: Frequency %
Proficiency L M H
Frequency %
Empathy
Service orientation
Organizational acumen
Appreciating diversity
Communication
Developing others
Facilitating team performance
Managing conflict
Catalyzing change
Building influence
Inspirational leadership
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Chapter 2: Developing Self-Awareness
Video 1: Getting to know yourself Identify your values Instructions: List your top 5 core values. (See the Leadership Fundamentals course if you need help defining these.) 1. 2. 3. 4. 5.
Mini life story
Write down a brief review of your life story. Consider how you have been shaped by your family life, education, cultural heritage, major successes and failures, traumatic events, and your hopes and aspirations.
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Identify your skills
List and assess your skills in foundational areas like time management, communicating effectively, and setting and achieving goals. Use the scale of 1 = needs improvement, 2 = stays the same, and 3 = exceptional. Jot down any notes for how you can improve in this area. Skill
Assessment 1 2 3
Notes
List and assess the technical skills specific to your current job. Skill
Assessment 1 2 3
Notes
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Identify your communication style
Assess your communication style on the continuum below. Passive
Assertive
Aggressive
A pattern of not expressing my needs,
wants, and opinions, and putting others before myself.
A pattern of clearly expressing my needs,
wants, and opinions in ways that is considerate of others.
A pattern of forcefully expressing my
needs, wants, and opinions in ways that violate the needs of others.
Use the form below to assess how you organize and convey information to others. These are some of the markers that differentiate cultural communication styles. Linear
Circular
Message moves step by step, in linear way, toward the main
point. Getting to the point is very important, and the point of the message is clearly stated.
Message moves around the main point. Verbal and nonverbal
information is assumed to convey meaning. Stating the point is seen as insulting the other person.
Direct
Indirect
Meaning is stated in a very direct manner and expressed
precisely. Directness is equated with honesty and respect for the other person.
Meaning is conveyed by subtle means such as nonverbal cues,
stories, and implication. Indirectness is considered respectful of the other person.
Low Context
High Context
The context of the communication is not assumed to be known.
Meaning is explained clearly and unambiguously. Meaning must be expressed precisely.
The context for communication is assumed to be known. Hence
it is unnecessary, even insulting, to explain things and state meaning precisely. Meaning is taken from context.
Identify your personality or temperament
Consult your Learning and Development department or complete the Myers-Briggs Type Indicator assessment at www.mbticomplete.com or the Keirsey Temperament Sorter (KTS) at http://www.keirsey.com. Identify your 4 letter code: E----------I N----------S T----------F J----------P
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Identify your workstyle
Consult your Learning and Development department or complete the DiSC Work Profile at http://www.everythingdisc.com/. Dominance Influence Steadiness Conscientiousness
Identify your conflict style
Consult your Learning and Development department or complete the Thomas-Kilmann Conflict Style at https://www.cpp.com/products/tki/index.aspx. Avoiding Accommodating Compromising Competing Collaborating
Identify your leadership style
Take the Situational Leadership II at www.kenblanchard.com. Directing Coaching Supporting Delegating Take the Leadership Practices Inventory (LPI) at www.TheLeadershipChallenge.com. Challenge the Process Inspire a Shared Vision Model the Way Enable Others to Act Celebrate the Heart
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Video 2: Understanding feelings
Download the Feelings Inventory page from http://www.cnvc.org/sites/cnvc.org/files/feelings_inventory.pdf. Use it to identify your feelings. Using this chart, mark down brief notes about what you are feeling and why. Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Morning
Midday
Afternoon
Evening
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Looking over the week, what do you notice?
Are there any patterns that you see?
Are you experiencing the full spectrum of emotions (i.e. across the range of categories on the handout)? Why or why not?
How can you build more opportunities for feeling your feelings, such as setting a time each day to sit quietly or to go for a walk?
Which feelings are you most comfortable allowing yourself to truly feel?
Which feelings are the most uncomfortable? What do you typically do to distract yourself from those feelings (e.g. eat, watch TV, clean, work, etc.)?
What support can you seek for working with your more challenging feelings (such as a therapist or coach)?
Explore the appropriateness of how you express different feelings. Are there any changes you would like to make? How can you develop new patterns for expressing your feelings?
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Chapter 4: Building Awareness of Others
Video 2: Developing empathy Reading emotions The Greater Good Science Center at the University of California at Berkeley has a great online quiz to help you read the emotions of others. http://greatergood.berkeley.edu/ei_quiz/ It will show you how to read the key zones of the face (eyes, nose, mouth, head tilt) to correctly read and identify emotions in others.
Vocal cues Consider how the following vocal cues affect the meaning of a persons communication: Intensity = volume or loudness Pitch = how high or low the sound is (similar to musical scale) Intonation = how our voice rises and falls with certain words or meanings Pace = rate of talking or the speed Enunciation = how clearly syllables are spoken or articulated Silence = non-vocal aspects like pauses, sighs, and gasps
Developing empathy Ask yourself these questions How can I listen more attentively to peoples words and assess their non-verbal cues?
How can I become more attuned to the moods of others? How can I better understand what motivates other people?
When someone has a different background or experience, how can I learn more about their views, needs and concerns?
In what ways can I become more sensitive to others needs?
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Chapter 5: Building Relationships
Video 3: Facilitating team performance Instructions: Using Tuckmans Model, reflect on either the development of a past group or identify which stage your group or team is currently in. Stage 1: Forming
Stage 2: Storming
Stage 3: Norming
Stage 4: Performing
Stage 5: Adjourning
Objective:
Objective:
Objective:
Objective:
Objective:
Learn and get
acquainted.
Sort out differences.
Become cohesive.
Grow and improve.
Make meaning of experience.
Task:
Task:
Task:
Task:
Task:
Learn about the task
and rules.
Organize goals and
ideas.
Contribute to groups goals.
Focus on high achievement.
Task wraps up and
ends.
Relationships:
Relationships:
Relationships:
Relationships:
Relationships:
Getting acquainted.
Testing limits and
conflict.
Building deeper connections.
Working collaboratively.
Celebrating successes.
Notes:
Notes:
Notes:
Notes:
Notes:
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Recommended Resources and References for Leading with Emotional Intelligence
Books: Leading with Emotional Intelligence by Redlan Nadler Working with Emotional Intelligence by Daniel Goleman Social Intelligence by Daniel Goleman The Emotionally Intelligent Manager by Caruso and Salovey Resonant Leadership by Boyatzis and McKee Quiet Leadership by David Rock Daring Greatly by Bren Brown Intuition at Work by Gary Klein Super Brain by Rudolph E. Tanzi and Deepak Chopra Good to Great by Jim Collins The Power of Habit by Charles Duhigg Leading at a Higher Level by Ken Blanchard The Leadership Challenge by Kouzes and Posner StrengthsFinder 2.0 by Tom Rath (includes online assessment) Drive and A Whole New Mind by Dan Pink Privilege, Power and Difference by Allan Johnson Assessments: Myers Brigg Type Indicator (MBTI) at www.mbticomplete.com Keirsey Temperament Sorter (KTS) at http://www.keirsey.com DiSC Work Profile at http://www.everythingdisc.com/ Thomas-Kilmann Type Indicator (TKI) at https://www.cpp.com/products/tki/index.aspx Leadership Practices Inventory (LPI) at www.theleadershipchallenge.com Change Style Indicator (CSI) at https://www.discoverylearning.com/c-6-individual-assessments.aspx Films: Greater Good Science Center at UC Berkeley http://greatergood.berkeley.edu/topic/empathy Daniel Goleman http://danielgoleman.info/topics/emotional-intelligence/ Courses on lynda.com, inc.: Becoming a Thought Leader (Dave Crenshaw) Conflict Resolution Fundamentals (Lisa Gates) Coaching and Developing Employees (Lisa Gates) Leadership Fundamentals (Britt Andreatta) Delegating Tasks to Your Team (Britt Andreatta) Range of courses on Facebook, Twitter, and Social Media
Leading with Emotional Intelligence with Britt Andreatta
