CTS Awareness Booklet

CTS Best Practice Guidelines
Compilation of suggestions received from Bankers
NPCI
National Payments Corporation of India
INDEX
Contents
1.0 About CTS ............................................................................................................................................. 5
1.1 What is Cheque Truncation? .......................................................................................................... 5
1.2 CTS Process Flow ............................................................................................................................. 6
1.3 Participation Models ....................................................................................................................... 6
1.4 Benefits of Cheque Truncation ..................................................................................................... 9
2.0 GRID CTS ............................................................................................................................................. 10
2.1 What is Grid in CTS? ...................................................................................................................... 10
2.2 GRID Process flow.......................................................................................................................... 10
2.3 Settlement & Reconciliation in CTS GRIDs ............................................................................... 11
2.4 GRID Coverage: .............................................................................................................................. 12
2.5 Standard Operating Procedure for NON CTS 2010 cheques ................................................... 13
2.5.1 Introduction .......................................................................................................................... 13
2.5.2 Clearing House (CH) ............................................................................................................ 13
2.5.3 Procedure at Presenting Bank .......................................................................................... 14
2.5.4 Procedure at the drawee bank ........................................................................................ 15
2.5.5 Returns handling .................................................................................................................. 16
3.0 CTS Governance............................................................................................................................. 17
3.1 Extension & Blockage in CTS ....................................................................................................... 17
4.0 Outward Clearing Process ................................................................................................................ 18
4.1 Pick Up & Movement of Cheques ................................................................................................ 18
4.2 Physical Scrutiny............................................................................................................................ 20
4.3 Capturing & uploading data in CHI ............................................................................................. 20
4.4 Paper to follow process (P2F) ..................................................................................................... 21
4.4.1 Government Cheques: ........................................................................................................ 21
4.4.2 IQA Failure............................................................................................................................. 21
4.4.3 Return code 39 & 40 ........................................................................................................... 21
4.4.4 Requests for Paper .............................................................................................................. 22
4.5 Download Reports & Files ............................................................................................................ 22

4.6 P2F Process flow ............................................................................................................................ 23
4.6.1 At the bank............................................................................................................................ 23
4.6.2 At the clearing House (Exchange across table) ............................................................ 24
4.6.3 P2F Cut-off time: ................................................................................................................. 25
4.7 Donts for Outward clearing ........................................................................................................ 25
5.1 Process ........................................................................................................................................ 26
5.2 P2F inward items Processing ....................................................................................................... 26
5.3 Returns Processing ........................................................................................................................ 26
5.4 Donts for inward clearing ........................................................................................................... 26
6.0 Technology ......................................................................................................................................... 27
6.1 Requirements ................................................................................................................................. 27
Based on the volume banks intending to have their own infrastructure can choose any of the
following variants of CHI..................................................................................................................... 27
6.2 Process ............................................................................................................................................ 28
6.3 Start of Day .................................................................................................................................... 28
6.4 Monitoring ....................................................................................................................................... 29
6.5 End of Day....................................................................................................................................... 29
6.6 Extension ........................................................................................................................................ 30
6.7 Network Bandwidth Calculation ................................................................................................. 30
6.8 Disaster Recovery (DR) for CTS ................................................................................................... 33
6.9 Disaster Recovery (DR) process................................................................................................... 33
7.1 How the uniqueness of the cheque would be imparted to the image? ............................... 34
7.2 What is Cheque manipulation? .................................................................................................... 35
7.2 Cheque Manipulations................................................................................................................... 35
7.2.1 Counterfeiting of checks.................................................................................................... 35
7.2.2 Forgery: ................................................................................................................................. 36
7.2.3 Alteration............................................................................................................................... 36
7.2.4 Magic Pen: ............................................................................................................................... 38
7.3 Checks & Balances: ....................................................................................................................... 39
7.4 CTS 2010 Standards ....................................................................................................................... 40
7.4.1 Paper (At Manufacturing Stage) ....................................................................................... 40
7.4.2 Watermark (At Manufacturing Stage) ............................................................................. 40

7.4.3 VOID pantograph (At Printing Stage) ............................................................................... 40
7.4.4 Banks logo printed with ultra-violet ink (At Printing Stage) ................................... 40
7.4.5 Field placements of a cheque .......................................................................................... 40
7.4.6 Mandating colors and background ................................................................................... 40
7.4.7 Clutter free background .................................................................................................... 40
7.4.8 Prohibiting alterations / corrections on cheques ........................................................ 41
7.4.9 Printing of account field .................................................................................................... 41
7.5.0 Use of UV feature on cheque images .............................................................................. 41
8.0 Controls ............................................................................................................................................... 42
8.1 Internal Clearing Process ............................................................................................................. 42
8.2 Outward Clearing Process ............................................................................................................ 43
8.3 Internal Process ............................................................................................................................. 44
8.4 Customer Awareness ..................................................................................................................... 44
9.0 Risks & Mitigations ............................................................................................................................ 46
10.0 Contacts ............................................................................................................................................ 47
1.0 About CTS

1.1 What is Cheque Truncation?
Truncation is the process of stopping the flow of
the physical cheque issued by a drawer at some
point with the presenting bank en-route to the
drawee bank branch. In its place an electronic
image of the cheque is transmitted to the drawee
branch by the clearing house, along with relevant
information like data on the MICR band, date of
presentation, presenting bank, etc.
1) CTS is the Process of stopping the
physical movement of cheques from Banks
to clearing house.
2) The Electronic images of the cheques are captured for processing.
3) The following 3 different images bearing the following standards are captured
4) Front Gray scale (Minimum DPI:100, Format: JFIF, Compression :JPEG)
5) Front Black and White (Minimum DPI:200, Format: TIFF, Compression: CCIT G4)
6) Back Black and White (Minimum DPI : 200,Format : TIFF, Compression: CCIT G4)
7) The MICR data in the Cheques will be captured as present on MICR band.
8) Amount is captured manually using the capture solution.
9) Captured images along with the data are exchanged across the banks.
10) The Images and Data are getting transmitted over the secured network.
11) The Settlement of the CTS happens on the basis of MICR data captured from the
cheques.
12) Physical cheques are retained at the presenting bank itself
1.2 CTS Process Flow
1.3
Partici
pation Models
1) Direct: Bank having its own Capture and CHI infrastructure and participates on its own.
2) Indirect: Bank having its own Capture infrastructure however it uses the CHI infrastructure
of another bank.
3) Sub Member: Sub member is the one who is an extended branch of another bank. They
will not have their own MICR code and identity in the clearing process. They will route all
their transactions through the sponsor bank and settlement will happen in the books of
sponsor bank.
4) Service Bureau: Capture infrastructure is established by the vendor and they will have an
arrangement with a third party bank for using their CHI infrastructure.
Infrastructure requirement for each category:
CHI
Infrastructure
Capture
Solution
Settlement
Account
Direct
YES
YES
YES
Indirect
NO
YES
YES
Sub Member
NO
YES
NO
Service Bureau
NO
YES
YES
Membership
Indirect
& Sub
Member
Direct
Service
Bureau
Participation Models
1.4 Benefits of Cheque Truncation
2.0 GRID CTS

2.1 What is Grid in CTS?
Grid-based Cheque Truncation System (CTS) has been launched in Chennai, Mumbai
and Delhi covering several States/Union territories with the objective of streamlining the
procedures in cheque clearing system.
All the States/Union Territories covered by the above grid follow different schedule of
holidays declared under Negotiable Instruments Act 1881 by the respective Governments. As
local clearing houses are gradually being subsumed into the CTS, it has become necessary to
devise a policy of uniform holidays so as to ensure the smooth functioning of grid-based CTS
operations.
2.2 GRID Process flow

1) There will be only one CHI per bank in a Regional Clearing house i.e. for the GRID.
2) The bank can connect to clearing house via one center (e.g.) the Southern states and
Kolkata will be connected via its Chennai center.
3) At the Bank, they have to set up scanners and
Capture system at their branches in different cities
which is part of the GRID.
4) The files which are processed at the respective cities
will be consolidated at the bank level and the same
will be sent to their CHI in Chennai.
5) There will be a single settlement for each bank in
the GRID i.e. for southern GRID the settlement will
be generated at Chennai.
6) The Paper to follow process one of the critical
activities
where
the
exchange
of
Government
cheques and IQA failed cheques will be handled locally at the respective location itself.
7) The banks which have opted for the centralized processing need to have a process for
confirming the Paper to follow instruments received by their branches in the respective
GRID city.
8) Banks should document complete process flow which comprises of clearing process with
respect to GRID clearing. Such a document should cover the outward clearing, inward
clearing, returns processing, P2F confirmation and the related reconciliation.
10
2.3 Settlement & Reconciliation in CTS GRIDs

1) In GRID scenario there will be a single settlement for the banks participating in the GRID.
2) Bank should have a process in place so that respective city service branch /main branch
tally their Presentment and Returns items and amount and ensure that there is no pending
reconciliation.
3) In case of bank using other banks account for settlement then they should ensure
reconciliation on daily basis.
11
2.4 GRID Coverage:
S. No.
Southern Grid
Northern Grid
Western Grid
1.
CHENNAI
NEW DELHI
MUMBAI
2.
BANGALORE
3.
KOLKATA
AGRA
ALLAHABAD
AHMEDABAD
PUNE
4.
HYDERABAD
5.
COIMBATORE
AMRITSAR
BHILWARA
SURAT
NAGPUR
6.
ERNAKULAM
7.
MADURAI
DEHRADUN
GORAKHPUR
VADODARA
INDORE
8.
VIJAYAWADA
9.
VISAKHAPATNAM
JAIPUR
JALANDHAR
RAJKOT
NASIK
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
TRICHY
PONDICHERRY
MANGALORE
TIRUNELVELI
SALEM
TIRUPUR
ERODE
GUWAHATI
HUBLI
KOZHIKODE
TRIVANDRUM
TRICHUR
BELGAUM
MYSORE
JAMMU
JAMSHEDPUR
JODHPUR
KANPUR
KOTA
LUCKNOW
PATNA
RANCHI
UDAIPUR
VARANASI
LUDHIANA
CHANDIGARH
BHOPAL
GOA
GWALIOR
RAIPUR
KOLHAPUR
AURANGABAD
JABALPUR
SOLAPUR
JAMNAGAR
BHAVNAGAR
ANAND
24.
BHUBANESHWAR
25.
CUTTACK
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2.5 Standard Operating Procedure for NON CTS 2010 cheques

2.5.1 Introduction
1) This standard operating procedure is issued in terms of paragraph 2(a) of RBI circular
number DPSS.CO.CHD. No. /133/04.07.05/2013-14 dated July 16, 2013 detailing the
procedure for processing CTS 2010 and Non-CTS 2010 instruments in the three CTS grid
locations (Chennai, Mumbai and New Delhi). The following is the gist of the circular
2) Different sessions will be run for CTS 2010 and Non-CTS 2010 instruments.
3) Sessions for Non-CTS 2010 instruments will be run at the following frequency
a. From 1st Jan to 30th Apr., 2014
i. Thrice a Week on Monday, Wednesday & Friday
b. From 1st May to 31st Oct., 2014
i. Twice a Week on Monday & Friday
c. From 1st Nov. 2014 onwards
i. Once a Week on every Monday
4) Segregation of instruments will be handled by the presenting bank.
5) If Non-CTS 2010 instruments are presented in incorrect session then the drawee bank
can return all such instruments as detailed in paragraph 3(vi)/4(ii).
6) Since government cheques are cleared under P2F, non-CTS 2010 government cheques
can continue to be presented in CTS clearing every day w.e.f. January 2014 till further
notice
Based on the circular cited above the following changes need to be done at CH's end and
participating banks end for implementation.
2.5.2 Clearing House (CH)

1) New clearing type(11) will be defined for specific days on which Non-CTS 2010
instruments in addition to the existing clearing(type no.01).
2) Clearing for Non-CTS 2010 instruments (clearing type no.11) will be run on the
following days with value date on the next working day.
a. Monday
b. Wednesday
c. Friday
3) Corresponding returns sessions will be conducted on the following days(value dates)
a. Tuesday
b. Thursday
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c. Saturday
** In case of holiday falling on any of the above scheduled session days the
presentation session will be preponed to the previous working day and return session
will be conducted next available working day to the holiday. The tentative list of days
on which the special session will be conducted are indicated in Annex I
4) Session timings will be decided by the clearing house.
5) Session differentiation will be handled through clearing type in the file formats
6) When the instruments are presented by the banks with relevant clearing type, the CHI
based on the clearing type provided in the CXF file attaches the files to relevant
session.
7) Blockage will be applicable to all sessions.
8) Extension will be applicable to a specific session.
9) Inward files, session reports settlement will be generated separately for each clearing
type.
10) Daily reports pertaining to system log will continue to be common for all sessions.
11) The holiday calendar will be common to all sessions.
12) There will be single P2F session (combined) for both the presentation session.
2.5.3 Procedure at Presenting Bank

1) The onus of segregating CTS 2010 & Non-CTS 2010 instruments is on the presenting
bank.
2) Banks should ensure that they have the internal process to segregate CTS 2010 and
Non-CTS 2010 instruments.
3) Based on the technical details provided in the Annexure II, banks should do suitable
changes in the capture system to allow the user to choose relevant clearing type for
each set of instruments and handle acknowledgement, inward and return files
received from CHI.
4) It should be ensured that the presentation files are generated separately for each of
the clearing types.
14

5) While scanning the instruments care should be taken to ensure the instruments are
presented with relevant clearing type.
Banks should ensure that they use the
relevant clearing type for Non-CTS 2010 instruments (clearing type no.11) as per the
schedule provided above to ensure no inconvenience is caused to the customers/other
participating banks.
6) Upon the commencement of special session for non-CTS-2010 instruments, drawee
banks will return the Non-CTS 2010 instruments, if any, presented in the regular CTS
clearing, under the reason code '37-Present in proper zone'. Such returned instruments
will have to be re-presented by the collecting bank in the immediate next special
clearing session for Non-CTS 2010 instruments in accordance with the instructions
contained in RBI circular no. DPSS.CO.CHD.No.2030/03.06.01/2012-2013 dated May 7,
2013.
7) Separate settlement reports/data will be supplied to member banks pertaining to NonCTS 2010 instruments drawn on them.
8) Ensure that reconciliation process is in place to handle multiple sessions and
settlements accordingly.
9) Segregate the P2F instruments of both the sessions and present the same in the P2F
session. There will be a combined P2F session per day.
2.5.4 Procedure at the drawee bank

1) Should have the facility in the capture system to identify the data pertaining to
different clearing type and sessions and process them separately/independently.
2) In terms of the instructions contained in paragraph 2(b) of RBI circular
DPSS.CO.CHD.No. /133 / 04.07.05 / 2013-14 dated July 16, 2013, if the presenting
bank presents an instrument in an improper zone, then the drawee bank can return all
such cheques with reason code '37-Present in proper zone'
3) Banks should use appropriate return reason code provided for all such returns. Due
care should be taken to ensure returns are made in the appropriate clearing type as
the return sessions for Non-CTS 2010 instruments will be run only on specific days.
4) It should be ensured that the return files are generated separately for each of the
clearing types.
15

5) Extension for returns continues to work on the basis of clearing session number.
Therefore banks need to take care while approaching President of the Grid Centre
(RBI) for extension by quoting the relevant session number as well as the clearing
type, for which, extension is required.
6) Ensure that reconciliation process is in place to handle multiple sessions in different
clearing types and settlements accordingly.
2.5.5 Returns handling

1) Separate returns sessions will be opened for both the types of instruments as is
followed for presentation clearing.
2) Extension will work on session number for relevant clearing type.
3) While requesting for extension to the President of the Grid, banks should take
adequate caution to ensure that they mention the relevant presentation session
numbers along with clearing type for which extension is sought
a. For example the following are the indicative clearing type numbers
i. CTS 2010 instrument 01
ii. Non CTS 2010 instrument 11
In the above example if the bank want to request for extension for CTS 2010
instruments then they should quote the relevant session number of clearing type. If
extension is required for Non-CTS 2010 instruments, then should quote session number
associated with the clearing type i.e. 11. If the extension is required for all the
instruments received then they should quote both the session numbers of relevant
clearing type.
4) Request for extensions for returns under clearing type number 11(Non-CTS 2010) will
be considered only on exceptional circumstances. Such requests can be made only by
an officer in charge of clearing operations in the controlling office.
5) In case extension is granted for non-CTS 2010, such instruments should be returned
only in the next available return for Non-CTS 2010 instruments and not with the next
return session for CTS-2010.
6) Banks should put in place reconciliation process to ensure the debits/credits received
for the returns of CTS 2010 and Non-CTS 2010 instruments.
16
3.0 CTS Governance

1) Procedural guidelines adopted by member banks of the Clearing House
2) RBI GM, National Clearing Cell is the President of the Clearing house
3) NPCI is operating the system on behalf of RBI
4) Clearing House jurisdiction extended to all the centers in the GRID
5) Uniform Holiday policy for all locations across different states in the GRID
6) Settlement in the accounts maintained with RBI, DAD at various locations
7) Panel for Resolution of Disputes (PRD) constituted to settle disputes among the
member banks
3.1 Extension & Blockage in CTS

1) Member banks requesting time/day extension have to send the extension request in
specified format to NCC under respective GRID.
2) When is there a strike/bank holidays; member banks can request for blockage of
inward files. The request for blockage has to be submitted to NCC at the earliest.
3) NCC will provide the consolidated extension list to NPCI where necessary extension
will be marked in the system accordingly.
4) NPCI will provide a flash message of list of banks given extension.
5) Member banks should download the ERF files and upload the same in the capture
system.
6) Based on the ERF remaining files are processed and settlement should be made by the
banks.
7) On Extension or Blockage member banks should only act on the information generated
from the ECPIX system. Message of NPCI is only an additional measure however the
system generated report is final.
17
4.0 Outward Clearing Process
Pick Up &
Movement
of Cheques
Physical
Scrutiny
Capturing &
uploading
data in CHI
Paper to
follow
process
Download
Reports &
Files
18
4.1 Pick Up & Movement of Cheques

1) Banks having scanning capabilities at branches can collect instruments from
customer/drop boxes for same day processing last minutes in CTS
2) Banks having processing centers
can do pick-up in late evening so
that the same can be processed in
morning.
3) Banks having outsourcing model
can directly deliver the instrument
to
their
vendor
location
by
keeping an official their location

to save time & risk involved in
movement of instruments.
4) To get the benefit of electronic
data transmission member banks
have been requested to include payee name in the outward file format. Since payee
name can be extracted from the Core Banking System (CBS) at the time of capture it
will completely eliminate the manual enrichment of data by the drawee bank as is
being done now.
19
4.2 Physical Scrutiny

Presenting Bankers to verify the genuineness of the cheque. This is very important as
per the amended Negotiable Instrument Act 1881; presenting bank is responsible for the
genuineness of the cheques. The member banks
have to enforce KYC (Know Your Customer) norms
in letter and spirit.
1) Introduce slab wise verification for
higher amount.
2) UV lamps for verification of instruments
above a threshold.
3) Ensure that there is no alteration in the
instrument except date field.
4) In case of suspicion contact customer/drawee bank for genuineness.
4.3 Capturing & uploading data in CHI

1) Presenting Bank has to verify for the correctness of account number& name. If
these details are not matching
with master data then the bank
has to decide on whether to
process such instruments or not
2) Process Drawn on self or OnUs instruments internally.
3) Capture
the
Short
Account
number in the MICR field which

helps
the
Payee
bank
in
automation of their process.

4) Balancing the amount and number of instruments captured as per the deposit slips
against the total number and amount of the scanned images of the cheques
pertaining to that deposit slip.
5) In case of any difference then locate the difference and take corrective action
then and there.
6) Repair rejects of the MICR line appropriately.
20

7) Process the outward clearing data in core banking software to ensure that the
account number and the name matches with the deposit slip details.
8) Monitor the outward file bundling.
9) Manually close the bundles which are processed in the last 15 minutes before
session closing
4.4 Paper to follow process (P2F)

Under cheque truncation system sometimes banks are required to submit the physical
instruments to enable the drawee bank to process such instruments. In such cases failure to
submit the physical instruments within the stipulated time might lead to the instrument being
returned to the presenting bank leading to loss
of time to the customer in realizing the
proceeds of the cheques. The banks would be
required to send paper along with the scanned
images in the following situations:
4.4.1 Government Cheques:

Government cheques are the ones
which are issued by Government departments.
Such cheques can be identified on the
following basis:
o
7 digit account number and a 3 digit transaction code
6 digit account number and transaction code in the range 20-27 and
Such cheques should always be presented in physical form as at it mandatory to return
the physical cheques to the respective department for their internal processing.
4.4.2 IQA Failure

The banks need to perform IQA validations at the capture system. Each image shall
have an IQA indicator tag indicating the outcome of the IQA test carried out by the capture
system. Any image of a cheque that fails to meet the image quality as from time to time by
NPCI is treated as IQA failure.
4.4.3 Return code 39 & 40

When the instrument has been returned by the drawee bank with reason code 39
(Image not clear, present again with paper) or reason code 40 (Present with document).
21

4.4.4 Requests for Paper
In terms of Section 64(2) of the Negotiable Instruments Act, where an electronic
image of a truncated cheque is presented for payment, the drawee bank is entitled to
demand any further information regarding the truncated cheque from the bank holding the
truncated cheque in case of any reasonable suspicion about the genuineness of the apparent
tenor of instrument, and if the suspicion is that of any manipulation, forgery, tampering or
destruction of the instrument, it is entitled to further demand the presentment of the
truncated cheque itself for verification. The cheque so demanded will be retained by the
drawee bank if the payment is made accordingly. When the drawee bank requests for the
physical instrument to be submitted.
1) Identify all the government cheques and segregate at the time of capture.
2) Generate paper to follow instrument report to get the detail of cheque no, drawee
bank/branch and Unique identification number of the instruments.
3) Segregate all the IQA failure instruments that have been part of various processed
bundles.
4) The IQA failure cases along with the government cheques should be tallied with
paper to follow instrument reported generated from CHI.
5) Prepare a bank wise envelops for easy distribution.
6) Tally all the P2F instruments to be received before leaving the premises of NPCI.
7) In case of any discrepancy, like instruments not received, excess instruments
received and instruments pertaining to other banks received, then banks should
highlight the discrepancy with the clearing house officials.
4.5 Download Reports & Files

1) All reports & files are to be downloaded immediately after
the Session completion.
2) Tally the outward clearing totals with the settlement
report for final reconciliation.
22
4.6 P2F Process flow

4.6.1 At the bank
1) Banks should identify all the government cheques and segregate them as it is
mandatory to present the government cheques in physical cheques.
2) As provided in capture system specifications banks should ensure that the functionality
to identifying the IQA failure cases and government
cheques should be built in capture system.
3) After processing the data in CHI and getting confirmation
from CH (completion of clearing session for the day) that
all the cheques have been processed a paper to follow
instrument report should be generated from CHI.
4) This report will provide complete details like cheque no,
drawee bank/branch and unique identification number details of the instruments
which have been identified by CHI for paper to follow processing.
5) All the IQA failure instruments that have been part of various processed bundles should
be segregated.
6) The IQA failure cases along with the government
should be tallied with paper to
follow instrument reported generated from CHI.

7) If any missing instrument is there the same should be identified and the physical
instrument should be fetched.
8) Once the physical instruments are tallied with the paper to follow instrument report,
then the instruments should be segregated bank/branch wise.
9) A bank/branch wise listing of all the instruments should be prepared and instruments
should be attached with the respective listing of the banks. The list should provide
o
Serial No.
Instrument No.
Amount
10) The instruments along with the listing should be kept in separate envelops. Each
envelop should be marked with the name of the bank to which the instruments should
be submitted and the number of instruments kept in that envelop.
23

4.6.2 At the clearing House (Exchange across table)
1) Envelops pertaining to the banks should be handed over to the representative of the
bank to which the physical instruments should be sent.
2) The banks should also bring the report of paper to follow instruments to be received
by them.
3) The instruments so received should be tallied with the list of instruments as per the
paper to follow instruments to be received report generated from CHI.
4) If the physical instruments are tallied with the report then the receiving
banks representative should provide an acknowledgement to the presenting bank for
having received the instruments.
5) It is suggested that for this purpose banks should maintain a register in the following
format.
o
Date
Name of the bank to which instruments are to be submitted
Number of instruments to be submitted
Name of the receiver
Signature of the receiver
6) The physical instruments can be moved by the receiving banks to their respective
offices for inward processing.
7) In case of any discrepancy, like instruments not received, excess instruments received
and instruments pertaining to other banks received, then banks should highlight the
discrepancy with the clearing house officials.
8) The clearing house officials should maintain a register to notify such discrepancies in
the register. The register should have the following details.
o
Complaint number
Name of the bank raising the discrepancy
Name of bank from which excess or short instruments have been raised
Number of instruments excess/short
Details of instruments that have been received in excess/not received
24

4.6.3 P2F Cut-off time:
The timings for exchange of physical instruments will be announced by the Clearing
House from time to time, if modified. The entry to the receptacles area would be regulated
by access control and only authorized personnel can enter the area. The instruments drawn
on each banks could be collected by the banks authorized personnel after the closure of the
timings.
4.7 Donts for Outward clearing

1) Dont wait for the last minute to complete the
processing of instruments. If for some reason if the
network fails then it will be difficult to complete
the processing.
2) Dont
process
any
instrument
which
looks
suspicious without further investigation.

3) Balancing is a compulsory activity. Do not neglect
balancing as it will cause clearing differences.
4) Dont process any instrument which does not
conform to the image specifications without
keeping them separately for physical presentment.
5) Dont mix government cheques with other as they have to necessarily be sent for
paper to follow. If these instruments are mixed with other instruments then it will be
difficult to sort them out for physical presentment.
6) Dont process an instrument which is materially altered as it will get returned.
7) Dont insist on the drawee bank signing the return memo.
8) Dont keep the return marking pending beyond the session validity period as returns
cant be marked beyond the validity time.
9) Dont postpone reconciling the outward clearing with the credits in the settlement
account debits with the returns.
10) Dont process a paid instrument or duplicate file, ensure internal controls are in place
for handling this.
11) Dont process any instrument which is scanned beyond the time limit specified by
NPCI.
25
5.0 Inward Clearing Process

5.1 Process
1) Check whether the images of all the instruments have been received by the bank
2) Do the technical scrutiny of the instruments
3) Signature verification should be done. It is suggested to have slab based passing rules
for inward cheques.
4) In case of any suspicion on the appearance of the cheque/image not clear then please
contact the presenting bank to provide the original instrument to verify the
genuineness of the instrument.
5) Tally the debit received in the settlement account with the inward clearing total.
5.2 P2F inward items Processing

1) Ensure that all the P2F instruments listed are collected.
2) Perform technical scrutiny for the physically received items.
5.3 Returns Processing

1) Ensure that the instruments are returned with appropriate reason.
2) Check the final settlement report against returns data received.
3) When a physical cheque received gets returned for any reason return the physical
instrument itself apart from marking the return in the system.
4) Ensure that altered instruments are not passed in the clearing even if they are
authenticated by the drawers signature. Exception to the rule being date field.
5) Dont wait for the last minute upload & send the return files to CH in blocks.
6) Manually close the bundles which are pushed in the last 15 minutes before session
closing.
5.4 Donts for inward clearing

1) Dont pass any cheque without technical scrutiny
2) Dont leave the premises of NPCI without tallying
paper to follow instruments.
In case of any
discrepancy raise the same with NPCI officials.

3) Dont
postpone
reconciliation
of
instruments
received against the debits received and returns
26

with the credits received in the settlement account.
Any slippage will lead to
clearing differences.
6.0 Technology
6.1 Requirements
To participate in CTS clearing the member banks depending on their model of participation
should arrange for all or a few (as may be applicable) items listed below.
A. Clearing House Interface (CHI) Server
B. Capture Solution
C. Network
D. Scanner
E. Digital Certificates
a. Class II for capture system and Class III for CHI to be obtained from IDRBT
Based on the volume banks intending to have their own infrastructure can choose any
of the following variants of CHI
S. No.
Type of CHI
Processing Ability
Mini
Small
Medium
Large
1,00,000 - 2,50,000
Very Large
2,50,000 - 4,00,000
XL
4,00,000 - 5,50,000
XXL
5,50,000 - 8,00,000
1 - 10,000
10,000 - 30,000
30,000 - 1,00,000
27
6.2 Process
6.3 Start of Day

Following activities are required to be carried out in SOD
1) Backups are taken
2) Free space available on drives
3) Size of log files
4) Status of EBS, Oracle, Syslog and Media Manager services
5) Restarting EBS and IBM Web Sphere services
6) Reporting unusual behavior or issue to the Helpdesk team
7) Taking corrective actions
8) Network and FTP connectivity
9) Version of CHT and WCS file
28

Technical team can confirm the status to operations team for starting the day
operations when SOD is completed
6.4 Monitoring
Once the data moves from the capture system to CHI then the users have to
continually monitor the CHI and have to perform the following tasks.
1) Monitor attachment of capture files to a session
2) Monitor load, validation and bundling of outward exchange file
3) Final settlement position
4) View settlement reports
5) Generate Inward files
On observing any unusual behavior or issues in the ECPIX, bank to immediately contact
NPCI helpdesk, as delay in reporting of issue will reduce the available time for rectification of
problem before session closure.
6.5 End of Day

Activities to be carried out by Data Center team
1) No files are pending in Bundle monitor screen or in outward exchange screen
2) Sufficient disk space available for backup
3) Receipt of OACK (Outward Acknowledgement) and Response files at the capture
system
4) All reports and files are downloaded
5) Monitor the Oracle Data guard
6) Monitoring the system errors and taking corrective action
7) Verify the count of sub jobs for System.CleanupA job
8) Successful generation of reports and its distribution to member banks, if applicable
Technical team should submit the EOD Status to operations team
29
Exceptions Handling
Extensions
Business Continuity
Plan
6.6 Extension
1) Banks granted extension will be intimated via CHI Messages.
2) Banks will also get Extension Request Files (ERF)
3) Verify CHI Messages and ERF files before releasing credits to the clients. Dont
release customer credits for the cheques drawn on banks for which extension is
granted.
6.7 Network Bandwidth Calculation

The networking capacity required has been approximated as per the formula below. The
banks are requested to choose a suitable router and communication equipment to handle the
workload as computed below.
Computation of required network capacity:
a) Determine your peak day item volume by summing:
1) Outward volume for the biggest peak day
2) Inward volume for the biggest peak day
b) Multiply by 0.0001537
30
Example:
Outward volume on biggest peak day is 13,500 items, inward volume on biggest peak
day is 11,800; sum is 25,300 items. Now multiply by 0.0001537 results in 3.888 Mbps of
required network capacity (minimum). The assumptions in place for the network capacity are:
1) That the maximum image size is being transferred namely 85KB
2) That the busiest hour of the day moved 40% of the total item volume
3) That a network can only be used up to 60% of its theoretical maximum
4) That 10-bits represents the data plus network overhead
5) There are 1024 KB in a MB and 3600 seconds per hour
Sample Bandwidth Calculation
Network Traffic
S.No.
of CHI (Items
Type of CHI
per day)
Bandwidth
Required
1.
Volume < 5,000
2 Mbps
2.
5,000 20,000
8 Mbps
3.
20,000 30,000
16 Mbps
4.
Volume > 30,000
32 Mbps
31
32
6.8 Disaster Recovery (DR) for CTS

1) 100% Redundancy built in the primary site for all the hardware and network.
2) NPCI has built DR site for all the 3 grids.
3) Site specific database at DR site with Oracle Data Guard based data replication is
available.
4) If necessary Oracle flash back facility allows roll back to the Start-of-Day.
5) NPCI to initiate the DR, no dependency on banks to perform any activity to switch to
DR.
6) DR Application will send switch-over message to all the CHIs of the site.
7) Synchronization by application between sites for reconciling the files received.
8) DR Application will publish list of files already received to the respective CHIs.
9) CHIs to reconcile the list and resend the missing exchange files.
10) DR drill conducted every quarter for each site.
6.9 Disaster Recovery (DR) process

When a disaster is declared Clearing House & CH may
be unable to operate the normal processing from Chennai, in
such a scenario the operation will take place from Mumbai DR
site.
Banks are required to perform following activities
1) Stop EBS services & IBM web sphere services.
2) Start IBM web sphere service & EBS services.
3) Failed outward files at CHI to be resent by using retry option available at System
monitor screen.
4) No need to resend the files which are already accepted at CH.
5) Go to system monitor and retry the errors pertaining to current session.
6) Continuously monitor outward and inward exchange files screen.
7) In case files are continuously failing, contact NPCI Helpdesk. In case Helpdesk is
not available kindly contact NPCI officials.
8) Post the session closure, immediately download all the session reports and inward
files. These files will not be accessible to the banks if the system is switched back
to the primary site.
9) In case of any issues please get in touch with the help desk.
33
7.0 Manipulation
Manipulation is intentional deception made for personal gain or to damage another individual.
Defrauding people or entities of money or valuables is a common purpose of manipulation.
7.1 How the uniqueness of the cheque would be imparted to the image?
1) The images captured at the presenting bank will be transmitted to the Clearing House and
then to the drawee branches with digital signatures of the presenting bank.
2) Thus each image would carry the digital signature, apart from the physical endorsement
of the presenting bank, in a prescribed manner.
3) In order to ensure only images of requisite
quality reach the drawee branches, there will
be a quality check process at the level of the
Capture Systems and the Clearing House
Interface.
4) If the image is of not as per the specifications
then system will tag the same as Paper to
Follow instrument (P2F) for which physical
instrument should be handed over by the
presenting bank to the drawee bank.
34
7.2 What is Cheque manipulation?

Cheque manipulation refers to a category of
criminal acts that involve making the unlawful
use of cheques in order to illegally acquire or
borrow funds that do not exist within the
account
balance
ownership.
Most
or
account-holder's
methods
involve
legal
taking
advantage of the float (the time between the

negotiation of the cheque and its clearance at
the cheque-writer's bank) to draw out these
funds. Specific kinds of cheque manipulation
include cheque washing, forgery, etc.
7.2 Cheque Manipulations
Counterfeiting of
Cheques
Forgery of
signature on
cheques
Alterations
Fake Cheque
Material
Alteration
Fabricated
cheque
Chemical
Alteration
Magic Pen
Cloned
cheque
7.2.1 Counterfeiting of checks

Check counterfeiters use todays sophisticated color copiers to copy valid checks.
Exact imitations of genuine checks can be created with readily available desktop publishing
capabilities and then using desktop publishing software to change some of the check
35

information, allows the counterfeiter to include many valid check components into the
imitation and get it printed on a high quality laser printer.
The different type of counterfeiting is:
1) Fake Cheque
2) Fabricated Cheque
3) Cloned Cheque
1) Fake Cheque: 1. Color Photocopy of the Instrument
2. Scanned & Printed Cheques
2) Fabricated Cheque: Portions of 2 Separate leaves used to make the cheque
3) Cloned Cheque: Manipulators printing the instruments similar to the ones issued by
banks
7.2.2 Forgery:
It usually involves the use of legitimate blank
checks, with a false imitation of the payer signature on
the signature line. Many cases of forged signatures are
perpetrated by a person known to the valid payer.
7.2.3 Alteration
Alterations are defined as valid check with certain fields changed. When the payee
name is changed, payment is made to the wrong person. The courtesy and/or written amount
can be increased, resulting in overpayment to the payee.
1) Material Alteration
Altering / changing the field names in the stolen / misplaced cheques
2) Chemical Alteration
Using the chemicals to erase and modify
the contents in the cheque with different
information
36

Examples:
Alteration of Payee Name
Alteration of Amount
37

7.2.4 Magic Pen:
A pen with ink which evaporates after sometime, the third party can then fill
up the details of his own
38
7.3 Checks & Balances:

1) Banks / Customers should use "CTS 2010" cheques
which are not only image friendly but also have more
security features.
2) Banks should exercise care while stamping the cheque
forms, so that it does not interfere with the material
portions such as date, payees name, amount and
signature.
3) It is necessary to ensure that all essential elements of a
cheque are captured / filled in cheques / image during the scanning process and
banks / customers have to exercise appropriate care in this regard.
4) Safe guards should be built in the process where the instruments are handled by
third parties like courier pick up, drop box collection, outsourcing, etc.
5) Customers should preferably use dark colored ink while writing cheques and avoid
any alterations / corrections thereon
6) As per the RBI guidelines on CTS2010 standards, the drawee bank should return the
instruments with material alternation even if such alternation has been
authenticated by the drawer. Exception being date field
7) Customers must ensure that details in the cheque should be written without leaving
any space in between, giving no room for any insertions in between.
8) Apart from above mentioned control measures, the customers/ banks must have
awareness about CTS 2010 standards viz void pantographs, Micro lettering, UV Logo,
etc.
39
7.4 CTS 2010 Standards

7.4.1 Paper (At Manufacturing Stage)
CTS-2010 Standard paper should not glow under Ultra-Violet (UV) light i.e., it should
be UV dull.
7.4.2 Watermark (At Manufacturing Stage)

All cheques shall carry a standardized watermark, with the words CTS-INDIA which
can be seen when held against any light source.
7.4.3 VOID pantograph (At Printing Stage)

This feature should not be visible on the scanned image at the resolution specified in
CTS but should be clearly visible in photocopies and scanned color images as resolution
used in such cases would be above the prescribed CTS standards.
7.4.4 Banks logo printed with ultra-violet ink (At Printing Stage)
Banks logo shall be printed in ultra-violet (UV) ink. The logo will be captured by /
visible in UV-enabled scanners / lamps. It will establish genuineness of a cheque.
7.4.5 Field placements of a cheque

Placement of significant fields on the cheque forms shall be mandated. However,
placement of additional fields shall be left to banks. This will enable data capturing by
Optical / Image Character Recognition (OCR / ICR) engines in offline mode and help
banks in automating their payment processes.
7.4.6 Mandating colors and background

Light / Pastel colors shall be mandated for cheques so that Print / Dynamic Contrast
Ratio (PCR / DCR) is more than 60% for ensuring better quality and content of images.
The colors will be finalized in consultation with IBA / NPCI.
7.4.7 Clutter free background

Background of cheques shall be kept as clutter free as possible for improving quality
and clarity of images.
40

7.4.8 Prohibiting alterations / corrections on cheques
No changes / corrections should be carried out on the cheques (other than for date
validation purposes, if required).
7.4.9 Printing of account field

All cheques should, as far as possible, be issued with the account number field preprinted. This should be considered must for current account holders and corporate
customers.
7.5.0 Use of UV feature on cheque images

Though banks logo in UV ink is a strong deterrent for forgery and duplicate cheques,
there are challenges in terms of increased image size, stabilization of UV technology in
CTS environment, availability of UV-enabled scanners, etc., in implementing this
feature. However, the benefits outweigh the limitations and hence this feature shall
be incorporated.
41
8.0 Controls
8.1 Internal Clearing Process

1) Technical Scrutiny of the instruments
2) Verify the signature on the cheque
3) If Image not clear/looking suspicious then ask for physical instrument from the
presenting bank
4) Reconcile the Paper to follow Inward items
5) Do not process any P2F instrument without verifying physical instrument
6) In case of CTS 2010 Instrument check for VOID pantograph
7) Return any cheque with material alteration even if such an alteration is duly
authenticated by the drawer of the cheque (exception being date field)
8) Be very careful in case of instruments for which MICR reject repair performed by
the presenting bank
9) System provides an indicator for reject repair being done for an instrument
10) Thoroughly check the instrument before clearing the same
42

11) In case of high value transactions, it is suggested to seek confirmation of the
account holder
8.2 Outward Clearing Process

1) Monitor the process of Cheque movements from drop boxes and ATM sites to the
processing Centre
2) Slab wise Verification for high value cheques - it is suggested to have dual
checking
3) UV lamp verification
4) Check for any alterations, erasures on the cheques
5) Check the quality of paper, printing and uneven spaces (if any)
6) Be alert while high value instruments are getting presented through dormant or
inoperative accounts
7) If it is a CTS 2010 standard instrument then look for Void pantograph
8) Processed CTS instruments should be stored with proper processed seal to avoid
duplication. Please refer to the CTS procedural guidelines
9) In case of suspicion, please check up with the customer before presentation
10) MICR rejects
o
In case of Xerox copy or duplicate instrument there is a very high

possibility of MICR reject at the time of scanning.
At the time of scanning, if the MICR code cant be read by the scanner,
the instrument will be shown as MICR reject.
Before updating the MICR code manually the bank should ensure the
following
Verify the reason for MICR reject.
Double check whether all the CTS2010 features of the instrument

are in order.
Whether the account to which the instrument is being collected is

an active account.
43
8.3 Internal Process

1) Ensure that KYC done for all the new accounts as per the guidelines issued, from
time to time, by RBI
2) Monitor the transactions of all the new accounts for a period as may be decided
3) Upper limit may be set for ATM and internet based transactions of new accounts
till such time bank is comfortable with the operation of the account
4) All the cheque leaves pertaining to an account closed should be defaced and then
shredded
5) Document the standard operating procedures
6) Staff dealing the customer accounts and cheques should be given fraud awareness
training on regular basis
7) Provide the details of beneficiary in the account statement of the customer
8) Verify the credentials of any agency or person engaged to carry out activities on
behalf of the bank
9) Follow the RBI norms and act accordingly on the accounts where cheques are
frequently returning for insufficient funds especially high value cheques
10) Should a manipulation in cheque occur in your bank share the modus operandi
with fellow bankers so that they will be alert on such type.
8.4 Customer Awareness

1) At the time of receipt of cheque book, make sure all
of the cheques are there, and that none are missing.
Report missing cheque to your bank at once
2) Store cheque book, deposit slips, bank statements
and cancelled cheques in a secure and locked
location
3) Always issue Account Payee cheques
4) Dont leave blank spaces on the payee and amount lines
5) Draw a Line after the name, amount and wherever empty space was left
44

6) Always use ball-point pen
7) Never Pre-sign the cheques
8) Always write the details of the cheques issued in the appropriate column provided in
the cheque book
9)
10)
Reconcile / Review Bank statements regularly

Start using CTS 2010 standards cheques
11) Never give your account number and other credentials to anybody
12) Unless needed, destroy old cancelled checks, account statements, deposit slips, ATM
receipts
13) At the time of closure of an account, return unused cheques to the bank
14) Use alternate channels of payment for High Value transaction
45
9.0 Risks & Mitigations

Sl. No.
1
Risk
Cheque Manipulation
Mitigation
CTS 2010 Cheque Standards
Procedural Guidelines
KYC
UV Scanning
2.
Security in transit
Public key Infrastructure
3.
Network Failure
Redundancy Option available with

different Service Providers
Media Acceptance
4.
CHI Failure
Cluster and Alternate CHI
5.
CH Failure
DR/BCP site at Mumbai
6.
Settlement Risk
Settlement in Central Bank money

Governed by RBI guidelines on
Unwinding
7.
Loss of P2F
Tallied and exchanged
46
10.0 Contacts
Escalation Matrix
Operations
Southern Grid
Level 1
Level 2
Level 3
Name
NCR Helpdesk
Sathish A.C.
Kannan R
P.Ramasubramani
Landline Number
044 - 28160714/15
044 - 28160728
044 - 28160718
044 - 28160723
Mobile Number Email ID

ctschennaisupport@npci.org.in
9894123499 Sathish.ac@npci.org.in
9894668553 kannan.r@npci.org.in
7667018181 p.ramasubramani@npci.org.in
Name
Landline Number
Western Grid
Level 1
NCR Helpdesk
022- 26573150 (Ext. 230)
Jeffrey Landis
022- 26573150 (Ext. 212)
Level 2
Tarique Siddiqui 022- 26573150
Level 3
Prasad Bapat
022- 26573150 (Ext. 231)
If query is unresolved, you may escalate to Mr. Rajesh Kapoor (AVP)
ctsmumbaisupport@npci.org.in
8879772788 jeffrey.landis@npci.org.in
8879772858 tarique.siddiqui@npci.org.in
8108186549 Prasad.bapat@npci.org.in
at 8879772830 (rajesh.kapoor@npci.org.in)
Northern Grid
Name
Landline Number
NCR Helpdesk
011-23324996/23324997
ctsdelhisupport@npci.org.in
Pratap Parida
011-23765093/23765094
9810432455 pratap.parida@npci.org.in
Level 2
Sorabh Mohindru 011-23765093/23765094
9810712915 sorabh.mohindru@npci.org.in
Vishwas Sohal
011-23765093/23765094
8968961184 vishwas.sohal@npci.org.in
Level 3
Vipin Dwivedi
011-23765093/23765094
7667014777 vipin.dwivedi@npci.org.in
If query is unresolved, you may escalate to Mr. Paresh Kulkarni (AVP) at 08879772790 (paresh.kulkarni@npci.org.in)
Level 1
Escalations for all 3 Grids over and above the matrix:

Mr.Giridhar G.M. Vice President and Head CTS & NACH Operations
Mobile Number: 9884437373 / Email ID: Giridhar.gm@npci.org.in
Mr. Vipin Surelia Senior Vice President and Head NACH & Cheque Clearing
Mobile Number: 8108108604 / Email ID: vipin.surelia@npci.org.in
47

Network
*Escalation Matrix for CTS Network Support
S.No
1
2
3
4
5
Team /
Level
Contact no
Individual
L1 Support Team
L1
044-66966023-24
(24 X 7)
L2 Support Team
(24 X 7)
Lakshmi Prasad
/ Abhishek
Anand / Srikanth
Mollety
Prabhakaran M
Balasubramanian
L1
044-66966021-22
L2
044-66966015 &
044-66966019
L3
L4
044-66966014
044-66966010
Mobile No.
Email ID
npcinetl1chn@npci.org.in
npcinetl2chn@npci.org.in
07305711511
/
07305659294
/ 9566238091
9962025885
9382194911
Srikanth.Mollety@npci.org.in/
lakshmiprasad.jaddu@npci.org.in
/abhishek.anand@npci.org.in
Prabhakaran.m@npci.org.in
k.balasubramaniam@npci.org.in
NOTE* - All the member banks are requested to follow above escalation matrix for any CTS
Network/Technical issues
NOTE ** - The local team mentioned below can be contacted for Local support Issues (if any).
S.No
1
2
3
S.No
1
Team /
Individual
Vijaya Bhaskar K
Rajendra Gour
K Venkatesh
**Local Network Support (Mumbai)

Contact
Level
Mobile No.
Email ID
no
L2
8108186552
vijaya.kunduru@npci.org.in
L4
8108122814
rajendra.gour@npci.org.in
L5
8879772709
k.venkatesh@npci.org.in
Team /
Individual
Itti Rawat
**Local Network Support (Delhi)

Contact
Level
Mobile No.
Email ID
no
L2
9711567872
itti.rawat@npci.org.in
Ashutosh
Srivastava
L2
Jothibasu
Vaikundam
L3
9540902035
ashutosh.srivastava@npci.org.in
9818699289
jothibasu.vaikundam@npci.org.in
48
Application / IT Team
CHENNAI
Name
Krishna Sharma
Mohit Singh
Bhagabati Dash
Sumit Paricharak
Delhi
Contact No Landline No
1st Level
8938174850 044-28160707
9791095306 044-28160743
9025011390 044-28160708
2nd Level
9930314040 022-40503354
3rd Level
Name
1st Level
Mohit Singh
Krishna Sharma
9791095306 044-28160743
8938174850 044-28160707
2nd Level
Sumit Paricharak
9930314040 022-40503354
3rd Level
Srikrishna Vaidyanathan 7667433336 044-28160796

HYDERABAD
MUMBAI
Name
Name
1st Level
Shweta Mishra
Akshaya Shrivastava
Meenakshi Singh
Mahan Sanghvi
9791095306
8879772707
8108122818
8879772773
2nd Level
Sumit Paricharak
9930314040 022-40503354
3rd Level
1st Level
Mohit Singh
Krishna Sharma
9791095306 044-28160743
8938174850 044-28160707
2nd Level
Radhakrishna Akkela
8978899957 040-67299333
3rd Level
49

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CTS Best Practice Guidelines

CTS Best Practice Guidelines

Compilation of suggestions received from Bankers

CTS Best Practice Guidelines

CTS Best Practice Guidelines

CTS Best Practice Guidelines

National Payments Corporation of India

CTS Best Practice Guidelines

1.0 About CTS

National Payments Corporation of India

1.2 CTS Process Flow

CTS Best Practice Guidelines

National Payments Corporation of India

CTS Best Practice Guidelines

National Payments Corporation of India

CTS Best Practice Guidelines

National Payments Corporation of India

CTS Best Practice Guidelines

1.4 Benefits of Cheque Truncation

National Payments Corporation of India

CTS Best Practice Guidelines

2.0 GRID CTS

2.2 GRID Process flow

CTS Best Practice Guidelines

2.3 Settlement & Reconciliation in CTS GRIDs

National Payments Corporation of India

CTS Best Practice Guidelines

2.4 GRID Coverage:

National Payments Corporation of India

CTS Best Practice Guidelines

2.5 Standard Operating Procedure for NON CTS 2010 cheques

2.5.2 Clearing House (CH)

CTS Best Practice Guidelines

2.5.3 Procedure at Presenting Bank

National Payments Corporation of India

CTS Best Practice Guidelines

Banks should ensure that they use the

2.5.4 Procedure at the drawee bank

National Payments Corporation of India

CTS Best Practice Guidelines

2.5.5 Returns handling

National Payments Corporation of India

CTS Best Practice Guidelines

3.0 CTS Governance

3.1 Extension & Blockage in CTS

National Payments Corporation of India

CTS Best Practice Guidelines

4.0 Outward Clearing Process

National Payments Corporation of India

CTS Best Practice Guidelines

4.1 Pick Up & Movement of Cheques

keeping an official their location

National Payments Corporation of India

CTS Best Practice Guidelines

4.2 Physical Scrutiny

4.3 Capturing & uploading data in CHI

number in the MICR field which

automation of their process.

National Payments Corporation of India