Customer Stories

INFORMATION FOR SUCCESS
Customers Simplify IT and Drive Innovation

and Performance with Oracle
September 2011
At Oracle, we recognize that you, like all of our customerswhether public or private
sector, regional or globalare dealing with increasing complexity in the markets
you serve and within your operations. To succeed, you need different strategies
for different markets and customer segments, and the ability to respond quickly to
business change. Yet, when complexity inside your organization rises, your capacity
to drive innovation and change falls. That is why our strategy has always been to
simplify IT, so you can use technology to innovate and grow, and not just run your
business as usual.
Only Oracle offers a complete and integrated hardware and software stack, from
applications through middleware and databases, and all the way down into servers
and storage. We take the investments we have made in best-of-breed components
and engineer them to work together, delivering tailored solutions for your industry.
Each layer in the Oracle stackand all the products within the layershave been
designed and engineered to work together according to open standards. By focusing
not only on the product layers but also on the interaction between those layers,
Oracle is engineering out the complexity that constrains business innovation while
engineering in better performance, security, reliability and manageability.
In addition, Oracle technology powers the Cloud. We offer a broad portfolio of
software and hardware products and services to enable public, private and hybrid
clouds. Customers can choose the deployment option that is right for them, whether
its on site, in the Cloud or both.
This reference booklet contains a sampling of real business results customers have
achieved by using different layers of Oracles integrated hardware and software
stack. Whether youre looking to consolidate your data center, keep up with business
growth or deliver innovative products and services to your customers, we hope you
will find these success stories useful in learning how Oracle can help you simplify IT
and reap the benefits.
Sincerely,
Jeb Dasteel,
Senior Vice President and Chief Customer Officer
Table of Contents
Customer Success Stories
Agricultural Market Agency (Public sector, Poland)
Argonne National Laboratory (Public sector, United States)
12
CEDAR Document Technologies, Inc. (Communications, United States)
13
China Government Securities Depository Trust & Clearing Co., Ltd (Public sector, China)
14
Eagle Investment Systems LLC (High Technology, United States)
16
Frimesa Cooperativa Central (Consumer Goods, Brazil)
17
Gracenote (Media and Entertainment, United States)
19
MyLife (High Technology, United States)
20
National Health Service (NHS) Lothian (Healthcare, United Kingdom)
21
PetroChina Changqing Oil Field Company (Oil and Gas, China)
22
PHH Corporation (Financial Services, United States)
25
Sogeti USA LLC (Professional Services, United States)
26
SunGard (High Technology, United States)
29
Tata Teleservices Limited (Communications, India)
33
Therap Services, LLC (Professional Services, United States)
34
TIMWE (Communications, Portugal)
35
Tumobil d.o.o. (Communications, Slovenia)
36
U.S. Air Force Capabilities Integration Environment (Public sector, United States)
37
Universidad Autnoma de Occidente (Higher Education, Colombia)
42
University of Central Florida (Higher Education, United States)
44
Verizon Wireless (Communications, United States)
Customer Success Stories
Agricultural Market Agency
Oracle Customer:
Warszawa, Poland
Agricultural Market Agency Boosts Critical IT

System Availability by 800%
www.arr.gov.pl
Industry:
Public Sector
Annual Revenue:
US$900 million
Employees:
Agricultural Market Agency was established in 1990 to implement state policy within the
Polish agricultural market. In April 2004, the agency was granted the status of a European
Union (EU) paying agency. The agencys tasks include implementing EU common
agricultural policy plans, paying funds to participants of particular plans and aid programs,
and analyzing agricultural and food markets in Poland.
Challenges
1,300
Oracle Products & Services:

Oracle Advanced Customer Services
Oracle Database
Oracle Real Application Clusters

Oracle WebLogic Server
Oracle SOA Suite
Sun Fire T2000 servers
Reduce downtime of critical financial systems that cannot go offline for more than three
hours per day to maintain the agencys business continuity
Automate and digitalize processes related to subsidy applications submitted by farmers
Ensure seamless operation of the agencys systems and reduce the number of support
requests submitted by system users
Solutions
Sun SPARC Enterprise M5000 servers

Oracle Solaris
Oracle Advanced Customer

Services experts show in-depth
understanding of our customers
needs and challenges and are
a single point of contact with
Oracle, saving us a lot of time.
Thanks to Oracle, we were able
to ensure service continuity.
We have reduced transactional
systems downtime eight-fold and
have practically eliminated the
risk of failure.
Roman Huk, Information and
Communications Technology
(ICT) Department Director,
Improve performance of more than 20 critical systems supporting the agencys operations
as the EU payment agency overseeing agricultural and food products in Poland
Worked with Oracle Advanced Customer Services (ACS) to twice annually perform Oracle
Database tuning and ensure optimal configuration of parameters and queries that can
overload the agencys systems
Migrated middleware layer to Oracle WebLogic Server, resulting in doubling the agencys
applications performance
Integrated two separate data centers into one wide-area farmensuring that each data
center features a cluster of two database machines including Oracle Real Application
Clusters and six Sun Fire T2000 application servers
Reduced downtime resulting from database failures or unavailability from 16 hours to 2
hours annually
Eliminated system slow-downs and decreased support requests submitted by users from
several thousand to about a dozen annually
Migrated middleware tools to the modern Java environment, reducing time needed to
create applications that support processes requested by EU and the Polish government,
such as the Milk Drink it up! campaign
Argonne National Laboratory
Oracle Customer:
Argonne, IL
Argonne National Laboratory Improves System

Performance to Support Critical Research
www.anl.gov
Industry:
Public Sector
Annual Revenue:
US$630 million
Employees:
3,200

Sun SPARC Enterprise M4000 Server
Sun Storage 7410
Oracle Solaris
Oracle Glassfish Server
Sun Java System Application Server
Oracle OpenSSO
Oracle Directory Server
Enterprise Edition
MySQL Enterprise
Oracle Solaris Containers
Oracle Database
Using Oracles Sun technology in key parts of our organization has enabled us
to focus on our mission-critical work instead of on managing systems, which
differentiates us from other IT shops. We spend more time on strategic tasks.
David Salbego, Department Head, Infrastructure and Operations, Argonne National
Laboratory
Argonne National Laboratory, in Argonne, Ill., is operated by the University of Chicago and is
one of the U.S. Department of Energys largest research centers and one of the worlds most
comprehensive scientific institutes. Recognized for excellence in connecting basic research to
innovative technology, Argonne brings together many areas of science, engineering, and
technology. Since 1990, Argonne has worked with more than 600 companies and numerous
federal agencies, as well as other organizations. Its more than 200 research projects annually
range from studies of the atomic nucleus to research on global climate change.
Argonne relies on computing power to run its high-profile research projects as well as its core
business systems that keep the laboratory moving forward. Like most private and public
research facilities, Argonne must maintain a wide range of business applications for users
working locally and remotely. With its wealth of scientific expertise, Argonne must also
support a variety of internal and external Web portals that deliver back-office, administrative,
and communications services to Argonnes subject-matter experts.
Despite enabling its research staff to quickly develop and customize myriad specialized
applications, decentralization had limited the ability of Argonnes IT management to exercise
control over the complexityand costof its core infrastructure. To make matters even more
challenging, an assortment of server platforms and operating systems required specialists for
each technology. This meant that Argonnes central IT division had to be versed in a broad
spectrum of computer hardware, software, operating systems, and applications to support
business system users. With the drive to maximize taxpayer investment in research, Argonnes
management needed to find a more cost effective and efficient way to deliver IT services. After
careful consideration, Argonne standardized its core business systems infrastructure with the
help of Oracles Sun servers and Oracle Solaris 10. It also relies on Oracle Database as the
foundation for core business systems and upgraded from Oracles MySQL Database to MySQL
Enterprise Database and used components of Oracles Sun Java Enterprise System suite to
deploy a centralized, single sign-on Web portal for access to critical business communications
and back-office applications.
Increase Efficiency and Performance in Datacenter
To conduct its 200-plus research projects, Argonne National Laboratory employs multiple
datacenters, many of which rely on Argonnes core IT infrastructure for critical business
applications.
Over the past several years, Argonnes IT division for Computing and Information Systems has
pushed to standardize the core infrastructure to increase overall efficiencies of its business
systems.
We were spending a lot of time dealing with disparate hardware and seemingly random
operating system choices. We wanted to standardize as much as possible to focus on what
scientists need and the business applications that need to be supported, said David Salbego,
department head, infrastructure and operations, Argonne National Laboratory.
Key Benefits:
Created a single sign-on Web portal
Achieved 100% return on investment in
18 months
Saved US$50,000 a year in software
licensing and support
Provided predictable, manageable
licensing costs, with increases capped
at 5% a year
Greatly improved management and
support of core IT environment
To support its larger, critical business applications, Argonne upgraded to Oracles Sun SPARC
Enterprise M4000 Server, a powerful midrange server that is optimized for 24/7 mission
critical computing and large shared-memory applications.
Weve been impressed by SPARC technology for a long time. Its amazingly engineered to be
very powerful, but also very compact and energy efficient, Salbego said.
Argonne runs Oracle Database on its three Sun SPARC Enterprise M4000 servers, an
environment that supports all of its critical enterprise resource planning applications, such as
human resources, legal, procurement, and financial applications.
We run the heart and soul of our business applications on Sun SPARC Enterprise M4000
servers with Oracle Solaris 10, so we need a system that we can count on day-after-day and
year-after year. We have not had a single operating system or hardware failure since we installed
the M4000s in 2007, Salbego said.
Minimize Infrastructure Footprint and Power Use
For smaller to midsize applications, Argonne upgraded to Oracles Sun Fire X4200 and X4600
M2 servers.
These servers are well engineered, well built, and provide high levels of performance and
reliability, Salbego said. We use them on a variety of applicationsfrom Web infrastructure
to database systems.
Equally important is the smaller footprint of the new infrastructure.
We have limited space and limited power. Oracles Sun, energy efficient hardware works well
for what were doing, Salbego said.
Argonne also opted to standardize on Oracle Solaris 10 operating system and Ubuntu Linux for
its primary operating systems.
Oracle Solaris 10 is reliable and predictableand has what we need in an operating system,
Salbego said.
With the Oracle Solaris Containers virtualization feature in Oracle Solaris 10, Argonne can
consolidate multiple applications onto a single system, which makes it an ideal solution for
standardization. Virtualization ensures high availability, which is critical to Argonnes
environment.
Argonne has continued to expand its virtualized environment, purchasing Oracles Sun Storage
7410 as the storage foundation for its virtualized environment. Argonne deployed two Sun
7410 clusters with 80 terabytes of storage between them.
It performs really well at a low cost, Salbego said. In a virtualized environment, you need
network-based shared storage that is expandable and reliable. Storage and performance are key,
and we get both and more out-of-the-box with Sun Storage 7410, including a fantastic user
interface and sophisticated performance enhancement tools. As important, the system is
compact but hugely expandable, and we can easily manage it with out-of-the box metrics that
let us know early when we need to expand.
Simplify System Maintenance and Development
The IT team also upgraded to Oracles MySQL Enterprise. We had been using the MySQL
Community Server for a long time and supporting it ourselves. When Sunnow
Oracleoffered the enterprise version, providing a standardized release structure, we decided
to take advantage of it. Its a reliable, stable version of the software, Salbego said.
A lot of information technology is overheadwork every datacenter needs to accomplish,
Salbego continued. Our job is to choose products and services to minimize those costs and
efforts, enabling us to focus on the technologies that are most interesting to Argonne and its
research activities.
Argonnes central IT division also wanted to address the parallel requirement of a
best-practices solution for its software infrastructure.
Over the years, Argonne project managers and team leaders had been using an array of
development tools when necessary to build home-grown applications. Each of these tools
required a range of technical expertise and experience that taxed the capacity of the Argonne
IT team. Adding further to support headaches and user complexity was the burgeoning
population of individual and group Web portals that had to be accessed individually.
The vision for the Argonne Web portal was a unified development and deployment framework
that would enable users to securely access key applications and information, as well as business
critical processes, for improved collaboration and decision= making.
Our old system was really a hodgepodge architecture, said Ross Pallan, Argonnes portal
project manager. So many applications with separate user IDs and passwords also made it
difficult and expensive for our help desk personnel to support our users. Our big goal was to
consolidate our applications under one umbrella, with single sign-on (SSO) capability.
One of our key challenges was to provide more consistent support to our developers, Pallan
added. We determined that it would be far more efficient if users only had to learn one
language rather than bounce back and forth between several. And there were just too many
disparate Web portals for us to adequately support each one. We integrated Argonnes key
back-office and communications Web portals into a unified SSO intranet.
To create this centralized authentication capability for Argonnes roster of internal and
external users, the IT team deployed a software infrastructure stack comprising the Oracles
Sun Java System Application Server, Oracle OpenSSO Enterprise, and Oracle Directory Server
Enterprise Edition.
Because Argonne uses open-source tools to support many of its tasks, the IT team wanted to
also ensure that its software was up to-date and consistent across the datacenters. To this end,
Argonne upgraded to the Oracle GlassFish Server 8.1, available as an open-source software
stack.
The upgrade enabled Argonne to take advantage of 64-bit Java for greater performance and
flexibility. With Oracle GlassFish Server, Argonne has gained valuable session persistence and
failover. Today, the laboratory is running a number of proprietary applications on Oracle
GlassFish, including its performance appraisal system and a visitor gate pass application.
Were a big Java development environment, so we run Suns application server, now known as
the Oracle GlassFish Server, Salbego said. Weve consolidated on the Sun Web server for the
most part. Oracle Directory Server and Oracle OpenSSO form the backbone of a lot of our
authentication and authorization solutions. And weve enabled single sign-on using this whole
stack, a straightforward task with our many home-grown applications. Suddenly it looks like
its an integrated stack of applications. I love it.
Standardize and Virtualizes for Improved Performance
Although a small portion of the central IT division remains to be standardized on Sun

technology, Argonne is already realizing significant benefits in many areas. Oracle Solaris 10
virtualization features provide the assurance of high availability and high hardware utilization
for the business applications it supports.
There are a lot of different reasons why your environment should be virtualized, Salbego
said. For us, its the mobility of applications. We cant have things going down.
Argonne has also been taking advantage of the Oracle Solaris ZFS advanced file system to help
ensure data integrity on its Oracle Databases. ZFS seamlessly integrates solid state drives
(SSDs) to improve application performance and operating efficiency.
With a standardized infrastructure largely built on Oracle technology, the Argonne IT team is
confident that it can continue to deliver an open, standards-based, scalable, integrated IT
capability to its high-tech users.
As to the future, Salbego said, Our two primary development languages are Java and Ruby.
Our Java developers use Java Application Server 8.1 as our application server of choice. Weve
been experimenting a bit with Oracle GlassFish open-source application server and are in the
process of building out a new infrastructure based on it. This environment is also loadbalanced for high availability and redundancy.
Oracle GlassFish incorporates the technology of the Sun Java Platform Enterprise Edition 5
Application Server and its commercial counterpart, the Oracle GlassFish Server. It provides a
foundation based on open-standards Java technology that can be provisioned using
open-source products.
We love the strategy of being part of a community that drives the creation of
standards-based technology and offers it up as open source on the market, Salbego said.
Argonne takes a very hands-on approach to our infrastructure and development. We rely on
our own people to solve our problems, and take pride in that. The manner in which Oracle
delivers, supports, and opens its products enables us to use that strategy with great success.
By implementing components of the Sun Java Enterprise System suite, Argonne was able to
provide a scalable and reliable solution for its integrated Web portal, enabling Argonne to
synchronize its IT investment with its business priorities and user requirements.
10
Salbego said, The feedback we have gotten from our user community indicates that the
SSO Web portal is a big success. Late in 2009, we implemented OpenSSO Express 8, which
will allow us to bring our Apache-based applications, such as Wiki and many other
home-grown applications, into the SSO fold in the future.
The Web portal has helped Argonne consolidate its Java support contracts, which now
provides predictable licensing fees.
Pallan pointed out another important outcome for Argonne, The subscription model for
deploying Sun Java Enterprise System software was much more economical than purchasing
components separately, as offered by other vendors. As a result, we estimate a cost savings of
more than US$50,000 per year in licensing and support.
Argonne also expects to achieve a 100% return on investment in 18 months.
Additionally, Salbego said, We implemented Oracles Sun MySQL Monitor with great
success, and the wealth of information provided by this tool is enormous. We also
implemented MySQL replication using Oracles Sun MySQL Enterprise to improve our
disaster recovery posture. The fact that we have Oracle MySQL Enterprise support available
if needed helps greatly.
Salbego concluded, If you add up all the benefits, our decision to standardize using Sun
products was a wise one.
Why Oracle?
To begin its standardization efforts, Argonne received bids from Sun (now Oracle), HP, Dell,
and other vendors for hardware. It ultimately chose Oracles Sun technology because Sun had
been helping Argonne fulfill its mission with innovative software, hardware, and support
services for more than 20 years. According to Salbego, it made good business sense to stay
with proven technology in standardizing the hardware environment.
We wanted something that was reliable and competitively priced, and we knew we would
get that with Oracle and its Sun technology, Salbego said.
Argonne National Laboratory, in Argonne, Ill., is operated by the University of Chicago and
is one of the U.S. Department of Energys largest research centers, as well as one of the
worlds most comprehensive scientific institutes. Recognized for its excellence in connecting
basic research to innovative technology, Argonne brings together many areas of science,
engineering, and technology.
11
CEDAR Document Technologies, Inc.
Oracle Customer:
CEDAR Document Technologies, Inc.
Atlanta, GA
www.cedardoc.com
Industry:
Communications
Employees:
65

Oracle Database 11g Enterprise
Edition
CEDAR Document Technologies, Inc. Ensures

Multi-Channel Delivery of Customer
Communications
Since 1993, CEDAR Document Technologies, Inc. has delivered integrated solutions to
meet the communications challenges of many of the Fortune 500 companies. CEDARs
document-based, communications and servicing platform enables companies to
communicate with customers across multiple distribution channels, while meeting the
requirements of regulators and customers for personally relevant documents and
communications and increased self-service.
Challenges
Oracle Enterprise Manager Grid

Control
Oracle Partitioning
Oracle Streams
Oracle Data Guard
Sun SPARC Enterprise M4000
Enable companies to connect core business systems to customers through various outbound
and inbound communications channels, meeting regulatory requirements
Solutions
With Oracle, we are able to

deliver tailored solutions to solve
client-specific communications
problems across all industry
verticals. Oracle gives us
the scalability and flexibility
to remain competitive as
our customer base and its
performance demands continue
to grow.
Anthony Tarone, Vice President
of IT Operations, CEDAR
Document Technologies, Inc.
Deploy a reliable and scalable data storage solution to handle a huge volume of highly
variable communications data for large companies across various industries, including
insurance, financial services, and retail
Increased customer satisfaction by enabling companies to move away from paper systems
in favor of self-selected, multichannel delivery of customer communications
Employed Oracle 11g Enterprise Edition running on Sun SPARC Enterprise servers for
fast access to the data necessary for individualized composing, delivery and servicing, with
sub 4-second retrieval, of more than 800 million fully composed, managed documents that
are retained online up to eight years
Enabled companies to deliver integrated services for complex customer communications
across all delivery media. including e-mail, portal, interactive PDF, mobile, text, IVR, and
traditional print and mail
Supported enterprise content change management for regulatory compliance across 50
state requirements
Ensured high availability and reliability for business-critical, 18.1 terabyte data warehouse
Provided the highest level of data security protection against hacking and other external
attacks by tokenizing and encrypting important customer data, such as credit card
information
Deployed Oracle Partitioning to provide fast multithread, parallel queries on tables in
excess of 2 billion records
12
China Government Securities Depository Trust & Clearing Co., Ltd
Oracle Customer:
China Government Securities
Depository Trust & Clearing Co., Ltd
Beijing, China
www.chinabond.com.cn
Industry:
Public Sector
Employees:
150
China Government Securities Depository Trust

& Clearing Co., Ltd Improves Operational Safety
by 50%
China Government Securities Depository Trust & Clearing Co., Ltd (CGSDTC), founded in
1996 by the Peoples Bank of China and the Ministry of Finance, is a state-owned
organization established as a centralized depository and settlement entity for Chinas bond
market. Its annual transaction volume is worth more than US$1.2 trillion (RMB 8 trillion).
CGSDTC has a registered capital of US$70.7 million (RMB 480 million).
Challenges
Install a system that can monitor bond transactions in real time
Oracle Business Activity Monitoring
Detect and resolve suspicious or abnormal transactions before they impact the bond market
Minimize risk by taking swift action to deal with emergencies
Speed reporting time
Maintain the stable operation of Chinas bond market
Ensure scalability to support business growth
Oracle Data Integrator Enterprise

Edition
Enterprise Edition
Oracle Database 11g
Oracle Solaris
Oracle Partner:
Solutions
GEONG Business Networks Ltd

www.geong.com
Oracle Business Activity

Monitoring and other Oracle
Fusion Middleware products
enabled us to oversee Chinas
bond market in real time. Weve
improved risk management
with system alerts to abnormal
transactions, so we can act
quickly before they impact the
bond market.
Lian Zhang, Senior Manager,
Software, China Government
Securities Depository Trust &
Clearing Co., Ltd
Engaged Oracle Gold Partner GEONG Business Networks to implement Oracle Business
Activity Monitoring and other Oracle Fusion Middleware products
Improved operational safety by 50% by replacing a system that provided delayed statistics
with one that can monitor bond transactions in real time
Increased the speed for risk prevention and emergency response by 100% through
real-time monitoring
Improved risk management by addressing potential crises early, avoiding past situations
when the company could not act quickly due to the inability to spot problematic
transactions before they impacted the bond market
Increased daily reporting efficiency by 90% after providing staff with reports featuring
flexible rules and data definitions
Gained a system with a service-oriented architecture that can easily accommodate
expansion and system integration
Enhanced development efficiency by 50%, resulting in a significant reduction in
development costs
Gained an efficient system that consumes less than 5% of CPU resources when monitoring
the companys production systems
13
Eagle Investment Systems LLC
Oracle Customer:
Newton, MA
Eagle Investment Systems LLC Meets Changing

Technology Needs of Financial Services Industry
www.eagleinvsys.com
Industry:
High Technology
Employees:
400

Sun SPARC Enterprise T5140
Oracle Solaris
Oracle Database 11g
Oracle Data Guard
Oracle Enterprise Manager
Over the last seven or eight years, we have done a number of benchmarks, and
with Sun we continue to hit the numbers that our customers require for capacity
and uptime.
Steve Taylor, Head of Architecture and Technology, Eagle Investment Systems LLC
The last few years have clearly demonstrated that the financial services industry is dynamic
and unpredictable. Today, following the financial crisis and the Dodd-Frank Wall Street
Reform and Consumer Protection Act, U.S. financial institutions face tighter regulations
and tougher standards than ever.
Eagle Investment Systems LLC, a subsidiary of BNY Mellon Asset Servicing, understands
the technology demands of financial institutions and has for more than 20 years. To continue
to meet its customers needs for data management, investment accounting, and performance
measurement, Eagle has continually evolved its product over the years to take advantage of
new technologies and deliver new offerings to new segments in the market and new
geographic regions. For the last decade, one constant in Eagles technology stack has been
the continued use of Oracle and Sun products. Whether supporting its on-premise or hosted
solutions, Eagle uses Oracle and Sun products to help drive its software and keep its systems
running at top levels.
Meeting Needs for High Performance and Reliability
Oracles Sun SPARC Enterprise servers and the Oracle Solaris 10 operating system give Eagle
the stability and scalability it requires to support financial services customers who require
large amounts of data and the highest levels of security.
Over the last seven or eight years, we have done a number of benchmarks, and with Sun we
continue to hit the performance numbers that our customers require, said Steve Taylor, head
of architecture and technology, Eagle Investment Systems LLC.
Eagles solutions have evolved over the years using several versions of Sun SPARC Enterprise
servers, and today its customers use a variety of servers depending on their size and needs.
Oracles Sun servers meet the diverse needs of our customersfrom a large brokerage that
may have many accounts and need a great deal of concurrency with horizontal scale, to a
large-scale portfolio management firm that may need enterprise-level power and availability,
to a boutique asset management company that requires a more cost-effective virtualized
solution Taylor said.
The Eagle solution is mission-critical for our customers, and it is very important that we
take advantage of the latest technology behind our software, he said.
Driving the Softwares Comprehensive Data Model
At the very heart of Eagle lies a data-centric architecture. Eagle uses Oracle Database to
support its data model and meet the processing needs of its customers. The model has
evolved to meet the changing needs of the financial services industry. The need to manage
more and more data has grown significantly.
14
Key Benefits:
Met high performance and security
needs of financial institutions
Provided a robust and scalable data
model to support the companys
software for the financial service
industry
Helped manage hosted systems
We have several customers that are multi-terabyte in size, so it is imperative that we have a
database management system that is scalable, standard to the industry, and robust enough to
provide the availability essential to our customers needs. Its imperative that it also offers
good price performance. We have found that good mix with Oracle Database, Taylor said.
Today, Eagle uses Oracle Database 11g R2 and many of its special features that sustain
performance and stability, such as partitioning. Some customers also use Oracle Real
Application Clusters, and Eagle expects to work with more customers on that product in the
coming year, given the interest in Oracle Exadata.
Improved system long-term as

technology has grown
Managing Hosted Solutions
Each year, more customers turn to Eagles hosting business, Eagle ACCESSSM, in an effort to
reduce IT investment and maintenance costs. To manage the many systems it hosts for these
customers, Eagle leverages Oracle Enterprise Manager.
Why Oracle?
A long-time Oracle and Sun customer, Taylor noted that the research and development
resources and engineering expertise these companies provided over the years have resulted in
even greater value and credibility for Eagle. When Taylor joined Eagle in 2002, the company
was already using Oracle and Sun products, and he found that many of Eagles customers
were, as well. This was one argument for staying on these platforms, as was the price
performance. Throughout the years, as Oracle and Sun technologies have evolved, and the
companies eventually merged, Eagle has continued working with those platforms because
both companies were committed to regularly improving their products.
Implementation Process
Eagle has used Oracles Sun SPARC Enterprise servers since 2001 and Oracle Database since
2001, upgrading over the years as the technology has advanced. Often, this development has
been customer-driven.
We work in close collaboration with our customers. In some cases, we initiate looking at an
upgrade or a new technology, and in other cases our customers ask us to check something out
based on their specific infrastructure vision, Taylor said.
Going forward, Taylor noted that Eagle expects to continue to take advantage of new
technology from Oracle, from database upgrades to new products like Oracle VM and Oracle
Exadata Database Machine.
Eagle Investment Systems LLC, a subsidiary of BNY Mellon Asset Servicing, is a global
provider of financial services technology. Eagle provides leading-edge technology and services
for data management, investment accounting, and performance measurement. Eagle offers its
product suite as an installed application or a hosted solution.
15
Frimesa Cooperativa Central
Oracle Customer:
Frimesa Cooperativa Central
Medianeira, Paran, Brazil
www.frimesa.com.br
Industry:
Consumer Goods
Annual Revenue:
US$480 million
Employees:
3,500
Frimesa Cooperativa Central Redesigns IT

Environment to Support Growth and Reduce
Costs
Frimesa Cooperativa Central (Frimesa) has been operating in the edible goods market for
over three decades, offering meat and milk derivative products. The companys production
plants and milk reception units are in Paran, Santa Catarina, and Mato Grosso do Sul.
Formed through the merger of five cooperatives, today Frimesa is the largest company in
Paran State and the ninth in Brazil, with a total of 630,000 liters of milk delivered daily.
Frimesa ranks second for swine production in Paran and tenth in Brazil.
Challenges
Oracle Database, Enterprise Edition

Oracle Linux Basic
Oracle Internet Application Server
After Oracle acquired Sun, it was

clear that the company would
strengthen Suns products. That
fact, plus the replacement of
the licensing model and the
improvement we have seen
in support has led Frimesa to
reaffirm its commitment to the
Sun platform.
Anderson Andrei De Bona, IT
Infrastructure Manager, Frimesa
Cooperativa Central
Update server platform to ensure high system availability to support expansion into new
food markets in the state of So Paulo and the north region of Brazil
Reduce cooperatives technology structure maintenance costs
Solutions
Enterprise Edition
Oracle Solaris
Support a 12% increase in industrialized food products sales and 17% increase in profits
Implemented Oracle Database, Enterprise Edition for a robust database, supporting

increased Frimesas sales and profits
Achieved a 70% energy cost reduction by consolidating 20 old machines onto two new
Oracle Sun SPARC Enterprise T5120 servers, running on Oracle Solaris, which consume
energy according to demand, to achieve an anticipated return on investment in three years
Achieved a 100% IT environment performance improvement through application
clustering, scalability, and stability
Deployed Oracle Linux Basic to simplify database management and Linux training,
eliminating manufacturer dependence
Leveraged Oracle Internet Application Server Enterprise Edition to ensure interoperability
through Java, enabling transparent communication between proprietary and third-party
softwaresuch as the cooperative management systemand eliminating the need for
interfaces and customizations
Enabled the company to outsource logistics and launch a commercial strategy that
guaranteed next-day shipment of purchase orders requested before 5 p.m.
16
Gracenote
Oracle Customer:
Gracenote
Emeryville, CA
Industry:
Media and Entertainment
Employees:
300

Oracle Database 11g
Sun SPARC Enterprise M5000 server
Sun Fire X2270 server
Oracle Solaris Operating System
Oracle SunSpectrum Support
Gracenote Powers Mobile Music Service,

Doubles Server Performance with Cost Effective
Oracle and Sun Platform
We live and die by how quickly our systems respond to customer queries. With
Sun hardware and Oracle operating systems, our servers can handle twice as much
traffic, which helps us deliver a scalable, cost-effective, and highly reliable service
to our customers.
Matthew Leeds, Vice President Of Operations, Gracenote
Challenge
Gracenote provides solutions that help consumers manage, enrich, and expand their digital
media experiences. The companys Global Media Database is the most comprehensive media
database in the world, containing metadatasuch as titles, composers, and artistsfor more
than 100 million tracks and 8 million CDs in 80 languages. Gracenote technology powers
media players such as Apple iTunes, and its technology and metadata is used in mobile,
home, desktop and automobile devices used by more than 250 million consumers around
the globe.
With customers in more than 200 countries and territories, Gracenote processes an average
of 4.5 billion queries each month, and up to 17 billion during peak periods. To handle the
volume and provide customers with a consistently speedy online experience, Gracenote
needs an extremely fast, reliable, and scalable computing platform. And with its servers and
equipment spread around the countryoften hundreds of miles from company
officesGracenote needs rapid onsite technical support to keep its network operating at
peak performance around the clock.
Solution
Several years ago, Gracenote turned to Oracle and Sun for the high-performance hardware
and software solutions it needed to power its mobile music services and maximize ROI. The
company has been steadily upgrading its server infrastructure, recently migrating to Oracles
Sun Fire X2270 servers running Oracle Solaris OS, which together form the heart of the
companys front-end delivery system.
For back-end data management, including processing information from content partners,
Gracenote upgraded to Oracles Sun SPARC Enterprise M5000 servers running Oracle 11g
to economically boost system performance. Meanwhile, Gracenote enrolled in the
SunSpectrum Gold service plan to guarantee rapid servicing (within four hours) of its many
co-location facilities.
Results
The combination of Oracles Sun servers, Oracle Solaris OS, and Oracle database technology
delivered the reliability, availability and performance Gracenote needed to run its
mission-critical media services. Oracle has always been able to understand our requirements
and provide solutions that let us build an environmentthe optimal mix of hardware,
operating system, and applicationsthat ensures we never have issues with a specific load
profile, says Matthew Leeds, Gracenotes vice president of Operations.
17
Gracenote
Key Benefits:
Doubled system speed with no

increase to energy or operating costs
Gained greater control over IT capital
and operating costs

Accelerated technical support response
time from days to hours
Ensured fast processing of customer
queries during peak demand

Enabled future growth in product
features with no performance hit
200 percent faster performance with Sun Fire X2270 servers. The migration to Sun
X2270s for Gracenotes customer-facing media service resulted in a 200 percent increase in
server performance with no increase in energy requirements or operating costs.
Superior performance, scalability with Sun SPARC M5000s and Oracle Database 11g. This
combination of Sun hardware and Oracle software now serves as the system of record for
company data, Leeds says. It definitely gave us better performance, a higher degree of
reliability and availability, and more headroom for additional growth.
Undiminished speed at peak loads with Oracle Solaris OS. The Solaris operating system
provided faster performance that doesnt diminish at peak traffic levels. Other
environments have a knee in the performance curve, Leeds says. When you get to a
certain level of sustained load, they just arent capable of keeping up.
Cost-effective performance with lightweight database. Oracle Berkeley DB enabled
Gracenote to achieve high performance with less overhead. Berkeley DBs lightweight
database platform was key, Leeds says. It allowed us to fine tune the performance without
having to move to more expensive hardware.
Flexible cost control. The higher-performing Oracle and Sun platform gives Gracenote
more operating flexibility and better cost control. IT executives can either lower OpEx by
reducing server count, or delay CapEx as traffic continues to increase.
Green power. Oracle and Sun technology is helping Gracenote shrink its carbon footprint,
enabling the company to deliver greater processing power while consuming less electricity
and floor space.
Product enhancement potential. Better performance offers Gracenote new opportunities for
enhancing its media service. We can produce a richer, more complete product, and
continue to add features without the risk of slowing down the performance of the overall
system, Leeds says.
Accelerated time to market. The new Oracle and Sun platform has enabled Gracenote to
provide partners with easy Web-service access to its services, translating into a shorter time
to deploy Grace note-enabled products.
Maximum ROI. The integration Oracle and Sun technology delivered the best
price-to-performance ratio of any architecture on the market. Oracle and Sun gives us
maximum returns from our capital investment and keeps operating costs reasonable,
Leeds says.
18
MyLife
Oracle Customer:
MyLife
Los Angeles, CA
www.mylife.com
Industry:
High Technology
Annual Revenue:
US$60 million
Employees:
100
MyLife Ensures High Performance, Reliability, and

Scalability As It Adds 2.5 Million Members Each
Month
MyLife is a full-fledged search engine that not only finds peoplethanks to aggregated
search across social networking sites like Facebook, LinkedIn, and MySpacebut also helps
visitors connect with them all on the same site. MyLife pulls information from public
records and enables users to subscribe to the search site to connect with others, track their
searches, and more. The company has a database of 750 million profiles and more than 41
million registered members.
Challenges

Oracle Database 11g

Oracle Solaris
Sun SPARC Enterprise M5000 server
SPARC T3-1 server
Provide fault tolerance environment to ensure around-the-clock availability and scalability

that supports high traffic growth as the company adds 2.5 million membersmany over
35 years of ageeach month in the U.S.
Solutions
Oracle Partner:
Cloud Creek Systems
www.cloudcreek.com
Deploy a high-performance, reliable, and secure database system to support the growth of
MyLifes people-search Web site
Worked with Oracle Partner Cloud Creek Systems to migrate to Oracle Database 11g with
Real Application Clusters to add a dual node to the database architecture and ensure
around-the clock uptime to support aggregated social networking searches
Ensured that the company could continue to add 2.5 million members and handle 30
million unique visitors each month with no impact on site performance
Provided flexibility needed to scale without adding new memory and storage
Put foundation in place to consolidate 10 database servers to about five, which will help
reduce operational and licensing costs
Used Oracle Real Application Clusters real application testing capabilities to test and
validate performance results much more easily
Used Oracle Solaris and Oracles Sun SPARC Enterprise M5000 and SPARC T3-1 servers
for optimal performance, scalability, and manageability
Oracle Database 11g with

Real Application Clusters have
provided a very secure and
stable environment. They are the
most critical components of our
infrastructureensuring 24x7
reliability and availability with
superior fault tolerance.
Thod Nguyen, Senior Vice
President of Technology, MyLife
19
National Health Service (NHS) Lothian
Oracle Customer:
National Health Service (NHS)
Lothian
Edinburgh, United Kingdom
www.nhslothian.scot.nhs.uk
Industry:
Healthcare
Annual Revenue:
National Health Service (NHS) Lothian

Improves Staff Efficiency While Saving US$2.4
Million with Fast, Flexible Access to Records
National Health Service (NHS) Lothian provides a comprehensive range of primary,
community-based and acute hospital services for a population of around 800,000 in
Edinburgh and the Lothians. It also delivers specialist services for people across Scotland,
including liver and kidney transplantation, neonatal intensive care, cancer services, and
complex surgery.
US$2.2 billion
Challenges
Employees:
28,000

Sun Storage 7410
Sun Ray 2 Client
Sun Ray 270 Client

Oracle Virtual Desktop Infrastructure
Provide comprehensive IT services to a team of 28,000 employees dispersed across 299

separate sites within the region
Ensure that nurses, consultants, and administrators are able to easily access the applications
they need from any terminal to deliver excellent healthcare to the local and wider
populations
Reduce costs to help meet government efficiency targets to reduce overall expenditure by
US$49 million in the 2010-2011 fiscal year
Enable consultants to work flexibly between different hospital sites for efficiency and
improved patient services
Oracle Partner:
Northgate Information Systems
Solutions
www.northgate-is.com
Oracles Sun Ray thin client

infrastructure has provided us
with a huge raft of benefits. We
have simultaneously reduced
costs, improved access for our
users, boosted security, and
reduced technical complexity.
Martin Egan, Director of eHealth,
National Health Service (NHS)
Lothian
Replaced PC-based infrastructure with up to 10,000 Sun Ray thin clients to simplify IT
administration, reduce costs, and improve access to a wide range of applications
Enabled doctors or nurses to log-in with a smart-card in just six seconds to access their
application, allowing staff to quickly switch between work-stations on the hospital ward
and offices, speeding time to complete assessments and update records
Enabled critical staff to work from home during severe weather conditions, ensuring
continuity of service to patients
Stored all information securely on Sun hardware in one centralized data center, eliminating
the risk of sensitive information being stolen from a PC or laptop
Reduced overall costs by US$2.4 million, including US$1.6 million in reduced technical
investment and US$0.8 million on salary savings with an expected 25% reduction in
support staff
Reduced costs for electricity by US$1.6 million per 2,000 users over a seven-year period
while lowering the carbon footprint
Reduced time to add a new workstation from up to two hours for a PC to just 10 minutes
for a new Sun Ray and speeded upgrades with centralized administration and distribution
20
PetroChina Changqing Oil Field Company
Oracle Customer:
PetroChina Changqing Oil Field
Company
Xian, Shaanxi Province, China
www.petrochina.com.cn
Industry:
Oil and Gas
Annual Revenue:
PetroChina Changqing Oil Field Company

Cuts System Response Time From Six Minutes to
Four Seconds
PetroChina Changqing Oil Field Company is a subsidiary of PetroChina Company Limited,
one of Chinas largest oil and gas producers and distributors. The Changqing oil field covers
an area of 370,000 square kilometers stretching across Shaanxi, Gansu, Ningxia, Shanxi, and
Inner Mongolia. The fields production capacity has been rising at the rate of millions of
tons for the past five years, and is now the second highest in China.
US$13.4 billion
Challenges
Employees:
70,000

Sun Storage F5100 Flash Array

Oracle Database
Implement a powerful but stable database server and storage infrastructure to improve data
processing speed, ensuring oil production reports could be generated quickly
Deliver high-performing database services capable of supporting high numbers of
concurrent users and large reporting loads
Boost the input and output performance of the storage system to ensure users receive
timely responses to their queries and generate oil production and distribution reports
quickly
Solutions
The deployment of Oracles

SPARC Enterprise M5000 server
and Sun Storage F5100 flash
array enabled us to improve
database and system response
times. Our users can now receive
timely responses to their ad
hoc queries and generate oil
production and distribution
reports much faster.
Chen Jian, IT Director,
PetroChina Changqing Oil Field
Company
Built a high-performing server and storage environment using Oracles SPARC Enterprise
M5000 as the database server; Sun Storage F5100 flash array for master data storage; and
StorageTek 2540 array for historical data, such as oil sales
Enable faster data processing and oil production report generation by optimizing the
computing and storage environment, with central processing unit usage below 10% at
peak time and storage input/output performance approximately 100 times faster than
traditional fiber channel or serial attached SCSI discs
Reduced buffer waits from 100 milliseconds to nothing for the database system,
eliminating bottlenecks in system response times caused by inadequate performance of
storage input and output and ensuring users receive a quick response
Shortened system response time from six to eight minutes to four to six seconds, boosting
data processing speed and providing managers with timely access to oil production, sales,
and distribution statistics
Protected hardware investment by consolidating server, storage, and database systems on a
single Oracle stack
21
PHH Corporation
Oracle Customer:
PHH Corporation
Industry:
Financial Services
Annual Revenue:
US$2.4 billion

Oracle Exalogic Elastic Cloud
Oracle Exadata Database Machine
Oracle SOA Suite
Oracle Coherence
Oracle Business Process
Management
Oracle Application Integration
Architecture Foundation Packs
Oracle Tuxedo
Oracle Enterprise Content
Management Suite
Oracle WebCenter
Oracle Data Integration Suite
Oracle Essbase
Oracle Hyperion forecasting and
planning applications
Oracle Insight
Oracle Consulting Enterprise
Architecture Services
Oracle Advanced Customer
PHH Corporation lays a foundation for shared

services with Oracle Exalogic Elastic Cloud and
Oracle Exalogic Elastic Cloud is the worlds first engineered system specifically designed for
implementing a private cloud computing environment that can host everything from
small-scale departmental applications to large-scale enterprise resource planning (ERP)
systems. Announced in September 2010 at Oracle OpenWorld, Oracle Exalogic Elastic
Cloud is changing datacenter strategy conversations as organizations plan to take advantage
of the benefits of this one-of-a-kind middleware machine.
Among the companies positioning themselves to transform their information strategy with
Oracle Exalogic is PHH Corporation, based in Mount Laurel, New Jersey. PHH delivers
business solutions to its clients through two subsidiaries: PHH Mortgage and PHH Arval.
PHH Mortgage provides private-label mortgage solutions to clients nationwide including
financial institutions, real estate companies, credit unions, corporations, and government
agencies. PHH Arval provides fleet management services for corporate clients and
government agencies throughout the United States and Canada.
Each PHH subsidiary has spent years innovating and expanding its information systems,
resulting in separate and diverse IT infrastructures.
Imagine two full platforms with completely distinct solutions up and down the stack,
says Chris Brewer, vice president of platform technologies at PHH. Both of our divisions
have grown organically through acquisitions, resulting in silos of individual solutions.
To consolidate these disparate technology stacks and lay a foundation for new applications,
PHH is implementing a shared services environment called the Common Technology
Platformanchored by a half-rack Oracle Exalogic Elastic Cloud and a half-rack Oracle
Exadata Database Machine, which provide extreme performance for both data warehousing
and online transaction processing (OLTP) applications.
Having our databases, infrastructure, and applications in the same place will greatly
simplify our datacenter topology and hardware footprint, Brewer explains. This
consolidated Oracle platform will also allow for standards-based implementation and
integration between different application tiers.
Services startup services
Foundation for Scalability and Performance
Consolidation on Oracle Exalogic is possible because of the optimizations in the products

engineered system design. According to Adam Messinger, vice president of development in
the Oracle Fusion Middleware group, while Oracle Exalogic Elastic Cloud is optimized for
enterprise Java, Oracle Fusion Middleware, and Oracle Fusion Applications, it also runs
third-party and custom applications.
In addition, each Oracle Exalogic configuration is balanced for compute-intensive workloads.
These Oracle Exalogic engineered systems contain hot-swappable compute nodes; a
clustered, high-performance disk storage subsystem; and an InfiniBand switching fabric to
connect the internal components as well as to externally connect additional Oracle Exalogic
or Oracle Exadata Database Machine racks via high-bandwidth interfaces, Messinger notes.
Its all engineered as a cohesive system.
22
PHH Corporation
Like Oracle Exadata, Oracle Exalogic is built from industry-standard server and storage building
blocks. In addition, Oracle software technology enables Oracle Exalogic applications to share
data efficiently and transparently extending Oracles application grid technology, which
enables multiple application server instances to share a dynamically allocated pool of resources.
Oracle customers used to assemble application grids and database grids themselves, says
PHHs Brewer. Now, with the Oracle Exalogic and Oracle Exadata systems, Oracle has
pre-engineered these solutions in advance, with all of the components integrated, tuned, and
tested at the factory.
Organizations can start with a quarter rack, grow to a half rack or full rack, and connect as many
as eight full racks of Oracle Exalogic hardware (or any combination of Oracle Exalogic and
Oracle Exadata configurations) without any external switches. This extensible architecture
provides nearly unlimited horizontal scalability and eliminates the need for an ongoing
purchase, configure, test, and deploy cycle for unique configurations of hardware and software.
All of the hardware and software comes from Oracle, so we can make sure that there are no
single points of failure and that all of the various scenarios are well tested, Oracles Messinger
points out.
Architecture Discussions
In February 2010, the Oracle Consulting Enterprise Architecture team led several discussions
with PHH about how to best realize the companys goal of a Common Technology Platform.
Oracle helped us develop a reference architecture that became a blueprint for our Common
Technology Platform, says Nathan Smith, director of enterprise architecture and chief
architect at PHH. Oracle took the time to understand our business and technological
challenges. They helped us develop a roadmap for achieving our transformational goals.
We couldnt have made as clear a business case without the Oracle Consulting teams,
including the Oracle Enterprise Architecture development program, Oracle Advanced
Customer Services, and the Oracle Insight program, adds Brewer. They determined what we
had and how to reframe it in our new reference architecture.
This reference architecture now serves as a blueprint for developing individual business
solutions and deploying new applications, whether packaged or built from scratch. According
to Smith, PHH used to be a big advocate of acquiring best-of-breed software from many
different vendors, which led to its current predicament.
We always sought to find the best product for each set of business needs, which meant we
would have to spend a substantial amount of time and effort to integrate those products into
our IT environment, Smith says. When we laid out our vision for a Common Technology
Platform, we knew that we wanted to strategically align ourselves with a technology provider
that could offer us the entire technology stack. Rather than manually piecing together our
Common Technology Platform, and then dealing with all of the vendor finger-pointing when
something goes wrong, we decided to standardize on Oracle Exalogic, Oracle Exadata, and the
entire Oracle technology stack. Oracle leads the industry in multiple categories, so it was a
logical move to forge an Oracle partnership.
23
PHH Corporation
Rolling Out the Apps
PHH took possession of its Oracle Exalogic and Oracle Exadata engineered systems in April
2011 and is currently executing its plan to create a shared services environment. Ultimately,
PHHs new Oracle Exalogic system will host the entire Oracle Fusion Middleware stack
including Oracle WebLogic Server, Oracle SOA Suite, Oracle Coherence, Oracle Business
Process Management, Oracle Application Integration Architecture Foundation Packs, Oracle
Tuxedo, Oracle Enterprise Content Management Suite, Oracle WebCenter, and Oracle Data
Integration Suite. PHH also plans to run OLAP analytics against its Oracle Essbase database
and to deploy Oracle Hyperion forecasting and planning applications in this new
environment.
In addition, PHH is migrating data from Sybase and IBM DB2 databases and standardizing
on Oracle Database 11g on Oracle Exadata. Brewer believes that having one consolidated
database will improve operational efficiency and deliver more-accurate information to the
various functional areas, not only for reporting and forecasting but also for predictive
analysis. We see a great opportunity to use our customer data for cross-selling and
up-selling between the two lines of business, he notes.
Although the Oracle Exalogic Elastic Cloud implementation is still in its early stages,
Brewer believes that Oracle Exalogic will enable PHH to deliver a more cohesive experience
for customers by eliminating demand for high-end desktop systems and offering self-service
capabilities via thin clients, mobile devices, and standards-based Web portals.
For example, for PHH Mortgage customers, the company handles daily reporting on the
status of each loan and manages the steps in the loan review and approval process. Brewers
team is developing mobile applications in conjunction with Oracle WebCenter that will let
clients access this information through smart phones and tablets. Financial advisors often
interact with their clients after hours or in the field, and it will be helpful to be able to grab
this information from any location, he notes.
For PHH Arval customers, the company is developing analytic applications to predict when
it is time for vehicle maintenance and to automatically send alerts to each driver via e-mail
or instant messaging. Customers can use Oracle WebCenter Real-Time Collaboration to
open channels of communication through instant messaging clients, mobile devices, and
standard Web browsers.
One of the tenets of our technology strategy is not only to combine our two divisions but to
create a consistent look and feel for users, both internal and external, Brewer concludes.
Standardizing on Oracle Exalogic and many other Oracle products will enable us to build
consistency within the middleware tier, giving us a common look and feel for reporting, ad
hoc analysis, scorecards, and many other functions.
24
Sogeti USA LLC
Oracle Customer:
Sogeti USA LLC
Dayton, OH
Sogeti USA LLC Improves Performance and

Productivity of Critical Business Systems
www.us.sogeti.com
Industry:
Professional Services
Annual Revenue:
US$2 billion
Founded in 1967, Sogeti is a leading provider of IT consulting services. It is a member of

the Capgemini Group, one of the worlds largest consulting services firms, and has 20,000
experts in 15 countries. Sogeti USA LLC is headquartered in Dayton, Ohio, with local
branches in 23 cities across the United States. It specializes in enterprise IT solutions
including application development, infrastructure services, business information
management, testing, advisory services and engineering services.
Challenges
Employees:
2,000
Support growing business with scalable, cost-effective business systems
Improve performance of companys OLTP applications
Oracle Exadata
Oracle Database
Oracle Financials
Oracle Human Resources

Oracle Assets
Move from a batch-reporting to a real-time reporting model to better meet the needs of its
clients
Reduce time for customizing code and optimizing queries
Consolidate multiple database instances to simplify administrative tasks, and reduce
infrastructure costs
Decrease periods of unavailability of its business systems
Oracle Internet Expenses

Oracle Accounts Payable
Oracle Accounts Receivable
Oracle Time and Labor
Solutions
As an IT consulting services
provider, we know a successful
project when we see one, and
our migration to Oracle Exadata
was a huge success. We have
consolidated OLTP applications
and enhanced reporting, while
improving productivity and
reducing costs.
Manohar Reddy, Sr. Manager of
Applications, Sogeti USA LLC
Migrated Oracle E-Business applications onto Oracle Exadata and aggregated all Oracle
database instances into a single instance, providing superior performance and reliability
and simplified administration
Reduced the weekly tape backup from four hours to five minutes, enabling the switch to
daily backups on disk and database replication in the cloud
Provided real-time reporting for critical key performance indicators such as sales
performance, financial KPIs, HR KPIs, account performance and project performance
tracking.
Improved system reliability, enhancing productivity of the business users and enabling
them to provide better support to their IT services customers
Reduced the number of servers required and simplified software licensing, resulting in
meaningful cost savings
Improved accuracy of measuring profitability for each cost center and practice area
Reduced dependence on IT staff for reporting, enabling them to focus on more
value-added activities subscriber, and customer entities, enabling the company to analyze
its promotional campaigns much more precisely
25
SunGard
Oracle Customer:
SunGard
Wayne, Pennsylvania
Industry:
High Technology
Employees:
20,000
Annual Revenue:
More than US$5 billion
SunGard Uses SPARC hardware and the Oracle

Solaris operating system: High-performance
engine for mission-critical apps
SPARC processorbased hardware has been powering IT solutions for more than 20 years.
Designed to scale up and known to consistently provide a high degree of reliability and
availability under broad workloads, SPARC processors power big systems for companies
with big problems to solve. Most customers that rely on the SPARC/Oracle Solaris platform
for their mission-critical applications have been doing so for years, because as the SPARC
processor evolves, customers benefit from the performance gains of the advanced chip
designs in a non disruptive way. In fact, businesses around the world are running more than
11,000 applications on the SPARC platform and the Oracle Solaris operating system to
deliver the highest-quality and most-efficient solutions internally and to their customers.

Oracle Database 10g
Oracle Application Server 10g
Oracle Enterprise Manager
SPARC Enterprise M5000 servers
Sun SPARC Enterprise T5440 servers
Oracle Solaris 10
Oracle VM Server for SPARC
Oracle Solaris Containers
Oracle E-Business Suite
Oracle Hyperion applications
Road-Tested for Reliability
Ask Hal Moretto, director of database platforms at SunGards Availability Services division,
what keeps him up at night, and the first thing he will tell you is high availability.
Downtime isnt an option when your companys IT infrastructure manages more than US$25
trillion in investment assets and processes more than 5 million trades each day. Thats the
processing load that financial intermediaries turn over to SunGard, one of the worlds leading
software and technology services companies.
In addition to software and processing solutions, SunGard provides disaster recovery services,
managed IT services, information availability consulting services, and business continuity
management software, serving 25,000 customers in 70 countries across virtually all industry
and government sectors. As co-location and managed services gain in popularity, SunGard is
also expanding into new technologies with cloud offerings and advanced recovery solutions.
We do recovery services. Well either manage a customers facility or well manage a
customers equipment or applications within our managed services centers, Moretto
explains. If we have an issue, I want to know if we have a solid backup. Can we restore it?
Are we doing our best from a security standpoint? And how are we doing performance
wise?
With a focus on supporting SunGards internal business systems, Morettos team is
responsible for SunGards internal Oracle E-Business Suite applications, the employee portal,
and several internally developed and commercial applications, including Oracles Hyperion.
The team also manages the infrastructure that supports the companys iStore
implementation, which is used by SunGards channel partners.
And Morettos team does a lot of product testing. We want to be our own best customer,
Moretto says. Several of our own products are key pieces of the infrastructure that we rely
on and support today. The most important of these is SunGards advanced recovery solution,
Recover point, which is set up to replicate data from the companys production sites in
Philadelphia, Pennsylvania, to a new recovery facility in Carlstadt, New Jersey. As Moretto
describes it, implementing that solution didnt happen overnight.
Virtually Fail-Safe
When he joined SunGard six years ago, Moretto explains, the company was already running
its Oracle applications on Sun SPARC systems. But over the course of 15 years, SunGard
had accumulated a variety of classes of servers. The configurations of these systems were so
drastically different, it made our performance and QA testing a challenge, he explains.
26
SunGard
So Moretto began a multiyear plan to enhance SunGards infrastructure, addressing the

storage, operating system, physical servers, database, and applications in use. He wanted a
leading-edge platform that he could rely on to scale both internally and externally as
additional servers were added to support SunGards current and future needs.
With Oracle Solaris, SunGard was able to harden its servers at the operating system level,
lock down processes, and lock down access controls and journaling with sys logging. When
the company upgraded from Oracle Solaris 8 to Oracle Solaris 10, Moretto recalls, Oracles
application binary compatibility guarantee worked as advertised and the company had no
issues with the operating system.
Next, Moretto started evaluating the servers. We were looking at either the SMP
[symmetric multiprocessing] model, with a single monolithic production type server, or an
Oracle Real Application Clusters (Oracle RAC) infrastructure, says Moretto. The Oracle
RAC enhancements between Oracle9i Database and Oracle Database 10g were immense, and
after we upgraded to Oracle 10g, it was an ideal fit. At that point, we decided our best
option would be to configure from that single large server type model to an Oracle RAC
cluster.
The solution Moretto and his team implemented uses Oracle Database 10g with Oracle
Application Server 10g and Oracle WebLogic Server. This integrated platform supports
SunGards Oracle E-Business Suite environment along with some of the companys critical
in-house developed systems. It runs on a four-node Oracle RAC configuration based on four
of Oracles SPARC Enterprise M5000 servers running Oracle Solaris 10, and it utilizes
Oracles Sun SPARC Enterprise T5440, Sun SPARC Enterprise T5220, and Sun SPARC
Enterprise T2000 servers, all running Oracle Solaris 10, for its applications and Web
services.
SunGard is also taking full advantage of the virtualization capabilities in Oracle VM Server
for SPARC and Oracle Solaris Containers. The companys Oracle E-Business Suite
environment uses two physical Sun SPARC Enterprise T5220s with a load balancer in front,
giving SunGard the ability to have sessions going to individual logical domains or to
individual virtual servers on those two physical SPARC systems.
When we went live, I could not have been happier with how well the equipment
performed, Moretto says. Weve been up and running in an Oracle RAC environment for
about a year and a half now, with no complaints.
SunGards New Jersey datacenter, which is dedicated to co location and managed services,
opened in October 2010, with the advanced recovery solution implemented by Morettos
team replicating data from the companys production environments in Philadelphia to the
recovery facility in Carlstadt.
What I really love about this solution is that it gives me peace of mind, says Moretto.
I tell people that in the event of a disaster or a problem, my data is within 10 minutes of
concurrency, sitting 150 miles away. All of our data is sitting at the other datacenter, and
within minutes these systems could be fully activated and functioning.
27
SunGard
Building Tomorrows Power Train
Moretto is looking forward to even greater advancements in the Oracle product

familyincluding Oracle Enterprise Manager Ops Center, Oracle Solaris 11, and Oracle
Exadatanow that Oracle is engineering hardware and software to work together. Its nice
having one vendor from top to bottom, he says.
The combined engineering teams from Oracles hardware and software groups are now able
to work together in new ways to improve system performance, adds Jean S. Bozman, research
vice president at International Data Corporation (IDC). Bozman says that she expects to see
more examples of beneficial collaboration, using SPARC building blocks in the overall line
of Oracle products. She goes on to say that this close collaboration was not possible before,
but now Oracle hardware developers and software developers can spot architecture
bottlenecks as well as software issues when they are examining the minute details of
processor design, applications, networking fabrics, and operating system code.
Oracles Hetherington believes these technical synergies represent a huge advantage that no
other technology company enjoys. If the hardware team sees anomalous behavior, they can
instantly consult with the Oracle Solaris group or our database experts to understand what is
happening, he says. Oracles entire hardware and software stack is fully integrated and
functioning quite well. And we are just beginning to see the benefits.
28
Tata Teleservices Limited
Oracle Customer:
Mumbai, India
Tata Teleservices Limited Accelerates Time to

Market, Reduces Energy Costs by 45%
www.tatateleservices.com
Industry:
Communications
Employees:
9,500

Sun Blade 6000 Chassis
Sun Blade T6320 Server Module
Oracle Solaris
Sun Storage 7110 System
Oracle Identity Manager
Oracle OpenSSO
Oracle GlassFish Server
Oracle Directory Server Enterprise
Edition
Tata Teleservices Limited is very satisfied with the support weve received for
Oracles Sun products and the performance of the products we are using. The total
Sun suite deployed for TTL has provided us with better manageability and we
are looking forward to further engagement with Oracle on new innovations that
support a real-time environment.
Rajesh Gandhi, Assistant Vice President, VAS, Tata Teleservices Limited
India is one of the worlds fastest-growing, most lucrative mobile telecommunications

markets. In this exciting marketplace, Tata Teleservices Limited (TTL) is an appropriate
example of a telecom business that has grown rapidly, thanks to a combination of innovative
technologies and excellent customer service.
TTL is the telecom arm of the Tata Group, one of Indias largest business groups with
significant international operations. The company has more than 88 million subscribers and
an extensive range of wireless services, spanning both CDMA and GSM technologies. TTL
offers downloadable games, ringtones, interactive applications, and news services. The
company has over 3,000 retail outlets, and serves more than 450,000 towns and villages.
TTL needed nothing less than a complete overhaul of its IT infrastructure to reduce costs
and provide a stable platform for growth. The company consolidated its disparate
value-added services (VAS) infrastructure using Sun server, storage, and database technology.
It also increased security and reduced errors by deploying a Sun identity management
solution to manage staff turnover, especially in its call centers. The stable, cost-effective Sun
platform positions TTL for rapid growth in one of the most competitive telecommunications
markets in the world.
Value-Added Services Consolidated on Sun Hardware
TTL faced two critical challenges: managing rapid customer growth and developing new
revenue streams to compensate for a fall in the cost of traditional voice and texting services.
In both cases, technology had a critical role to play. It had to provide a highly stable and
scalable infrastructure that supported business expansion and also enabled the company to
bring new products and services to market as quickly as possible.
A good example of this approach is the VAS division of TTL, which is responsible for
hundreds of services, including games, ringtones, news, song downloads, and Web browsing.
The overall profitability of these services was a critical element and depended on several
factors, chiefly the cost of the IT infrastructure where the services are stored and managed.
Rajesh Gandhi, assistant vice president, VAS, Tata Teleservices Limited, said, We had to
add new hardware and software quickly to keep up with consumer demand, but we ended
up with a patchwork of systems and servers from IBM, HP, and Sun that became
complicated to manage and took up too much space. We wanted to consolidate this
hardware and look at ways of reducing the cost of other technologies, including our database
infrastructure.
With the help of Oracle, TTL has deployed a Sun Blade 6000 Chassis that holds 10 blades: 4
Sun Blade T6320 Server Modules and 6 other Sun Blade Server Modules.
29
Key Benefits:
Delivered stable IT platform for
business growth
Enabled the provision of 24-hour
service, whether customers are
speaking to call center agents,
downloading new services, or making
phone calls
Implemented an automated system to
replace a 10-person manual operation
to handle up to 250 provisioning and
de-provisioning requests daily
Reduced energy consumption by 45%
Gained a highly available environment
for 400 concurrent users through the
use of Sun and open source
technologies
This, with the combination of the Oracle Solaris operating system and Linux running on
SPARC, Intel, and AMD processors offers us a highly flexible environment, said Gandhi. It
also reduced our energy consumption by 45%, compared to our previous configuration.
With the server hardware successfully deployed, the next step was to consolidate storage.
We wanted fast retrieval from our storage systems, real-time backup, and the opportunity
to conduct all kinds of storage-archive management operations, said Gandhi.
TTL deployed a Sun Storage 7110 NAS with 2TB storage and three Sun StorageTek arrays
offering a total of 50TB of storage. Above all, this has enabled us to design complete
redundancy between our sites in Mumbai and Delhi and manage our growth in data, which
is much faster than anticipated, Gandhi added.
Another important aspect of the consolidation project was the widespread deployment of
MySQL Enterprise with Sun Gold Support. Although TTL had been using the low-cost
MySQL open source database for a number of years, it now wanted to extend the solution to
support the whole of its VAS business.
We selected MySQL Enterprise because it met our database operations needs, and because it
is highly cost-effective, with added support, said Gandhi. We get enterprise functionality
and stability at a far lower price than other commercial database solutions. MySQL
Enterprise has been deployed in a clustered environment.
Gandhi is delighted by the way in which the Sun server, storage, and database technology
helps TTL in the race to acquire new customers in the Indian telecommunications market.
Our customers expect us to be there for them 24 hours a day, whether they are speaking to
call center agents, downloading new services, or simply making a phone call, he said. At
the same time, they wont settle for anything less than 100% accuracy and security for
activities that rely on private data, such as billing.
Oracles Sun technology is simple, cost-effective, and completely reliable. It means that we
can get on with our business and find new, smarter ways to generate revenues with complete
confidence in our information systems, he said.
Identity Management Platform Improves Accuracy and Provides Assurance
Since 2005, TTL had outsourced its IT to Tata Consultancy Services (TCS) and was using the
Sun technology to address high employee turnover at its call centers. This placed enormous
pressure on the systems administration team, which often received up to 250 requests a day
to remove staff from the system and add new hires.
We had a team of up to 10 people or more managing all these changes with spreadsheets,
said Kumar Shivarams, engagement director, Tata Consultancy Services. The sheer volume
of work threatened to slow down business and we couldnt guarantee total accuracy because
many of the steps involved manual data entry.
30
For a business that manages personal and financial data of millions of citizens, these risks
were unacceptable. In 2007, Shivarams and his team investigated the market for technology
that would automate the process of creating, updating, and deleting user accounts across
multiple IT systems.
We looked at solutions from a number of suppliers, but selected Oracle Identity Manager
because it offered the best match of functionality and value. In addition, we had complete
trust in Oracle to provide us with the necessary levels of support to deploy the technology
successfully, said Shivarams.
This level of confidence was especially important given the scale of the task involved. TTL
runs more than 75 applications that support every aspect of the business, from billing and
financials to customer relationship management and enterprise resource planning. Some
50,000 users use a set of these applications on a daily basis.
Given these figures, TCS had to take a staged approach. In the first nine months of the
project, the team assigned 10 applications and about 10,000 users to Oracle Identity
Manager. When we were certain this model was stable, we began rolling it out across the
entire business, says Shivarams.
Once live, the Sun platform replaced a 10-person manual operation and automatically
processed up to 250 provisioning and de-provisioning requests each day.
TTL has started deploying Oracle OpenSSO to provide single sign-on for a group of 14
applications that will enable employees to switch between tasks without having to enter
multiple security details.
The company also took the significant step of running Oracle Identity Manager on Oracle
GlassFish Server.
This combination of Sun and open source technologies isnt just cost-effectiveit provides
us with a highly accessible environment for 400 concurrent users, said Shivarams.
In addition, Oracle GlassFish Server offered a highly flexible environment for developers.
By fully supporting the Java Platform Enterprise Edition 5 standard, Oracle GlassFish
Server provides the technical richness required to provide real-life solutions and give
developers true freedom, said Shivarams.
TTL has been impressed by the overall quality and responsiveness of the services it received
for its Sun deployment. If we have any issues we get an immediate solution, whatever the
scale of the problem. Thats absolutely critical for a real-time business like ours, said
Shivarams.
The Oracle Identity Manager solution now provides for 50,000 users, and is one of the
largest identity management installations in India.
31
Why Oracle?
TTL invited vendors to propose a more consolidated system. When Gandhi and his team
looked at the proposal for Oracles Sun products, they immediately saw its advantages.
The Sun solution showed how it was possible to accommodate blade hardware running
different operating systems in a single chassis, which meant that we could avoid being tied
to just one vendor, he said.
Tata Teleservices Limited is among the significant players in the Indian telecommunications
industry and has 88 million subscribers. The company has over 3,000 retail outlets, and is
present across more than 450,000 towns and villages.
32
Therap Services, LLC
Oracle Customer:
Therap Services, LLC
Waterbury, CT
www.therapservices.net
Industry:
Professional Services
Employees:
100
Therap Services, LLC Builds Secure, Scalable

Foundation for Its Health Services Documentation
Solution
Therap Services, LLC is a Web-based service organization that provides an integrated
solution for automating the documentation and communication needs of agencies providing
support to people with disabilities, especially developmental disabilities. It provides an
electronic alternative to the immense amount of paper work that many care providers
complete manually. The company serves customers in 45 U.S. states, as well as in several
Canadian provinces.
Challenges
Sun Fire X2270 M2

Sun Fire X4270 M2
Sun Fire X4470

Oracle Database Enterprise Edition 11g
Oracle GoldenGate
Ensure a secure and highly available foundation for the companys Web-based health
services documentation solution to ensure compliance with customer requirements and
government regulations, such as the health insurance portability and accountability Act
(HIPPA)
Ensure IT scalability to support rapid growth, as the company has doubled in revenue
annually in recent years
Solutions
Our clients in the social

enterprise and health services
sectors demand high levels of
availability and security from our
documentation solution because
of the stringent regulatory and
security requirements they face.
Oracle Database and Oracles
Sun Fire servers enable us to
deliver on these requirements,
while ensuring the scalability we
need to continue to support our
rapid growth.
Richard Robbins, Chief Executive
Officer, Therap Services, LLC
Deployed Oracle Database Enterprise Edition 11g as the data foundation for the companys
Web-based solution, enabling the high levels of security and reliability that agencies in the
social enterprise and health services sectors require
Ensured that the company has complete audibility in terms of who views and changes
records to facilitate compliance with HIPAA and other regulatory requirements
Achieved high levels of reliability for the hosted solution with Oracle GoldenGate, which
facilitates replication between two locationsensuring that health services agencies have
access to the system when they require it for vital filings
Gained the ability to support rapid growth, storing more than one million records without
strain on the system
Continued to expand the companys hosted infrastructure with Oracles Sun Fire X2270
M2 and Sun Fire X4270 M2 servers, which are more energy efficient and enable faster
processingdemonstrating a ten-fold increase in processing speed over legacy systems
during the testing phase
Relied on Oracle Sun Fire servers to help the company efficiently manage
growth-increasing costs at a lower rate than the company is increasing sales
33
TIMWE
Oracle Customer:
TIMWE
Lisbon, Portugal
TIMWE Ensures Competitive Edge with

Real-Time Analysis of Marketing Campaigns
www.timwe.com
Industry:
Communications
Annual Revenue:
US$100 to $500 Million
Employees:
300
TIMWE is a leading mobile monetization solutions company in the mobile marketing,

entertainment, and financial industries. Providing services to mobile carriers, media groups,
marketing, and advertising agencies, public agencies, name-brand companies, and
consumers worldwide, TIMWE operates in more than 75 countries, with offices on four
continents. Through its strategic partnerships with over 280 mobile carriers, TIMWE
reaches up to 3 billion mobile phone users worldwide and processes more than 20 million
SMS messages each day.
Challenges
Oracle Database 11g

Process thousands of digital transactions per day in real time

Analyze data, obtain backup information for real-time decision-making, and reduce report
delivery time, obtaining fast, simple and rigorous analysis of the life cycle and value of
each client
Connect more than 280 mobile communications carriers to more than 3 billion mobile
phone users throughout the world
Establish an IT infrastructure capable of supporting the companys around-the-clock
operations to maximize future growth potential
Solutions
The highly competitive

communications industry in
which we operate demands a
robust, flexible, and scalable IT
infrastructure with the ability
to ensure around-the-clock
availability and support real-time
analysis of thousands of daily
transactions. Oracle Exadata
Database Machine makes this
possible. Support from the
Oracle Portugal team has also
been critical to our success.
Paulo Salgado, CTO, TIMWE
Used Oracle Database and Oracle Exadata Database Machine to create an IT infrastructure
that enables real-time delivery of customer reports, bringing TIMWE great savings per
year
Created nearly 20 new reporting formats, enabling internal business analysts and external
partners to better understand monthly trends
Ensured real-time reporting, allowing additional margins per year in several areas
Increased the speed of query responses by a factor of 40, reduced analyses from two days to
30 minutes, and cut the time needed for evaluation processes from one day to 10 minutes
Ensured simple, fast, and efficient analysis of the life cycle and business value of each
customer, adding value to the business and strengthening competitive position
Increased efficiency of TIMWEs 150 internal users and more than 60 external partners
34
Tumobil d.o.o.
Oracle Customer:
Tumobil d.o.o.
Ljubljana, Slovenia
www.tusmobil.si
Industry:
Communications
Annual Revenue:
Tumobil d.o.o. Captures More Than 8% Market

Share In Less Than Two Years with Unique Mobile
Packages
Tumobil d.o.o is the third largest mobile operator in Slovenia. The company was
established in 2006, becoming the newest mobile service provider in the country. It offers
mobile voice, mobile internet, and other innovative mobile services and solutions to more
than 150,000 customers.
US$50 million
Challenges
Employees:
250

Oracle Communications Billing and
Revenue Management
Oracle Database
Sun SPARC Enterprise Servers
Sun Netra T2000
Implement a single integrated system for managing various mobile subscriber types and
services
Enable Tumobil to differentiate itself from other mobile communications competitors and
launch new and innovative mobile services in the Slovenian market
Develop unique mobile packages for both prepaid and postpaid markets in one integrated
system, to decrease operational costs and ensure faster time to market for new services and
offerings
Increase control over services and usage of mobile subscriptions to improve overall
customer service
Solutions
With Oracle Communications

Billing and Revenue
Management, we have
revolutionized the Slovenian
mobile market by introducing
mobile packages that were not
previously available on the
market. Oracle also enabled us
to launch new mobile packages
in days, while the competition is
spending several weeks or even
months to do the same.
Ognjen Antonic, Billing Technical
Lead, Tumobil d.o.o.
Implemented Oracle Communications Billing and Revenue Management, offering unique

mobile packages for prepaid and postpaid markets, capturing more than 8% market share
in less than two years in a highly saturated Slovenian mobile market
Created real-time convergent charging and billing system for all mobile services and
payment types, eliminating the traditional, siloed solution, increasing operational
efficiency, and enabling the company to market new services in just days
Increased online credit control for postpaid subscribers, reducing fraud and increasing
customer satisfaction with a single integrated system and bill-shock prevention
Complied with European Union data roaming directives for automatic limiting
subscribers data usage while roaming
Ensured mobile number portability and the ability to cover both the companys own
network and national roaming networks
Achieved single view of billing and mobile network usage data with Oracle Database,
accelerating data gathering and analyses and enabling business intelligence agility when
needed
Deployed Sun Netra T2000, making a foundation of internal standards-based J2EE
integration middleware services, increasing performance and hardware reliability
35
U.S. Air Force Capabilities Integration Environment
Oracle Customer:
U.S. Air Force Capabilities
Integration Environment
Montgomery, AL
www.af.mil
Industry:
Public Sector
Employees:
45

Oracle Solaris
U.S. Air Force Capabilities Integration

Environment Meets Extreme Growth Demands
with Virtualization
U.S. Air Force (USAF) is the aerial warfare, space warfare, and cyberwarfare branch of the
United States armed forces. Its Capabilities Integration Environment (CIE) is part of the
electronic systems center engineering integration (ESC/ENIC) efforts at Maxwell Air Force
Base-Gunter Annex in Montgomery, Ala. As a managed service provider to USAF, the CIE
facilitates the development and testing of applications in development and test
environments prior to production.
Challenges
Oracle VM Server for SPARC

Sun SPARC Enterprise T5240 Server

Oracle Database
Oracle Application Server
Pursue a virtualization strategy that will enable the CIE to continue to serve a growing
customer base, which has doubled annually from 2003 to 2008
Ensure a highly scalable, reliable, and cost-effective IT environment to fulfill CIEs mission
of serving as the development and testing environment for USAFs combat- support
mission software
Conserve datacenter floor space, power, and cooling

Oracle E-Business Suite
Solutions
Oracle Financials
Oracle Human Resources

Oracle Supply Chain Planning
Oracle Procurement
Used Oracle Solaris Containersa built-in server virtualization feature of Oracle Solaris 10
and Oracle VM Server for SPARC (VMs) to deliver on its virtualization strategy and
extend CIEs ability to serve a growing USAF customer base effectively and efficiently
Reduced rack space by achieving consolidation ratios as high as 13:1
Decreased server deployment time by more than 90% with VMs
Cut datacenter power consumption by more than 25% and reclaimed nearly 50% of
datacenter floor space with eco-responsible servers that can scale massively
Consolidated, isolated, and protected dozens of applications on a single server with Oracle
Solaris Containers
Provided customers with a better level of service at lower cost an important consideration
for public sector organizations
Used Oracles Sun SPARC Enterprise servers to save space as they draw about one-fifth the
power of other servers
Enabled compression on CIEs Oracle Databases for reduced physical storage utilization
using Oracle Solaris ZFS, resulting in 3:1 space savings
Supported CIEs Oracle E-Business Suite environment with Sun technologies, ensuring
high availability and performance
36
Universidad Autnoma de Occidente
Oracle Customer:
Cali, Colombia
www.uao.edu.co
Industry:
Higher Education
Annual Revenue:
US$25 million
Employees:
1,200


Automates Its Administrative and Registration
Procedures
We can always rely on Oracles Sun SPARC Enterprise servers for information
processing. They never crash; theyre totally secure; and they provide excellent
cost benefits to the university.
Jorge Ernesto Pealoza, Director of Technology Division, Universidad Autnoma
de Occidente
The phrase constant innovation encapsulates the philosophy behind the Universidad
Autnoma de Occidentes (UAO) mission.
A private institution of higher education founded in Colombia 40 years ago, UAO works to
integrate teaching, research, and outreach with an international perspective to train students
to have a humanistic, creative, and enterprising vision, and to generate knowledge and
provide solutions for problems at the regional, national, and international level.
Oracle Solaris
StorageTek LTO
Oracle Portal
Oracle Database, Enterprise Edition
Oracle Application Server
Oracle Grid Control
Oracle Application Server Certificate
Authority
Oracle Partner:
Asistir
www.asistir.com
ComWare S.A,
www.comware.com.co
UAO has two campuses in Cali and is expanding into other locations through agreements
with educational institutions certified by the Colombia Ministry of Education. It has 49
academic programs with a total enrollment of 7,946 students at the undergraduate and
graduate levels.
Technology plays an important role in making certain that innovation can thrive at UAO to
benefit the entire educational community, including faculty, students, and administration.
Servers, applications, databases, and collaboration tools are crucial for providing services that
range from enrollment to the granting of degrees.
Rapid growth of the student body along with program expansion, which requires new
online tools, led UAO rethink its IT infrastructure from the ground up.
UAO now offers a virtual campus online through which the entire educational community
achieves better services from enrollment through degree completion.
This is possible thanks to the availability, performance, and reliability that Oracles hardware
and software products provide.
Better Services, More Technology
Todays students expect to select courses, access course content, and secure important
campus-related information from the convenience of their personal computer. To enable
these types of services and more, UAO knew that it needed a well-planned IT roadmap that
identified key milestones and how to achieve them.
One of the universitys most important IT goals was efficiency, both in systems and in the
processes served by those systems. To reach this goal, UAO had to update both hardware and
software.
We have a rapidly changing technology environment. Our internal and external clients,
including students, faculty, researchers, and administrators, are accustomed to having
technology in the palm of their hand. They expect the university to give them the same
access whether they are on or off campus, said Jorge Ernesto Pealoza, director of
Technology Division at UAO. To meet these requirements, our applications and servers
have to deliver high performance and high availability without compromising security.
37
Key Benefits:
Achieved nearly 100% availability of the
universitys administrative and
academic databases, and for its Web
site, which serves students, faculty,
and administrative personnel
Achieved 99.98% availability for the
database used to provide data to the
universitys portal, intranet, and Web
site
Delivered virtual access to UAO
content for students, faculty,
researchers, and the general public
For UAO, the performance of its Web applications is critical, especially for sites related to
students and faculty, where teachers provides grades and information to students and
students make transactions, such as registration. UAO relies on Oracles Sun SPARC
Enterprise T5120 servers to deliver on this requirement.
UAOs deployment of two Sun SPARC Enterprise T5120 servers running on Oracle Solaris
and implemented by Oracle Partner ComWare, focused on housing the universitys
administrative, academic and Web application databases. The deployment was also designed
to take advantage of virtualization.
The servers provide near 100% availability to ensure access to critical student and campus
data, ranging from grades to enrollment information.
We can always rely on Oracles Sun SPARC Enterprise servers for information processing.
They never crash; theyre totally secure; and they provide excellent cost benefits to the
university, Pealoza said.
Backing up the universitys data is also vital to protecting the work of more than 10,000
users, including students, staff, and faculty. UAO selected Oracles StorageTek LTO tape
drive as its storage foundation, achieving 70% greater scalability. A growing volume of data
that users need to access online, such as student grades, has to be stored for five years under
high standards of protection. In addition, UAO must maintain certain financial records for
10 years.
UAO relies on StorageTek LTO to securely store this important data. The university adds 60
gigabytes of backup information daily.
StorageTek LTO is a really fast unit and gives us independence from backup legacy systems
that do not allow that the cartridges can be read in other units different than the original
backup. With StorageTek LTO, we do a standard backup for Solaris/Linux environments, and
it gives us freedom to connect it to any machine with those operating systems and perform
backups or recoveries with the standard Unix environment commands, said Leonardo Fabio
Botero, the universitys database administrator.
Ensuring the Highest Availability
Oracle Database, Enterprise Edition is at the center of the universitys IT infrastructure.

UAO implemented it with Oracle Partner Asistir, and uses it to centralize the information of
all members of the educational community and provide information to other administrative
and academic systems, such as and the financial system the human resources system.
Information centralization and consolidation, the ability to perform backups without
database interruption, and information security all distinguish Oracle Database, according to
Pealoza.
The platform for the databases and Oracle Application Server has three main production
databases: the administrative database, the academic database, and the Web application
database. All three supply data to management applications that support institutional
processes, particularly enrollment and student payments.
38
During the first enrollment period after we installed the solution, the availability of all three
databases was 100% during service hours from 8:00 a.m. to 10:00 p.m., with scheduled
interruptions for backups in the early morning hours and on Sundays, said Botero.
The overall availability of the administrative database is 97.55%, with weekly interruptions
of about four hours on Sundays from midnight to 4 a.m. for a complete cold backup of the
databasewhich does not affect any institutional processes. During the week, UAO makes
backups without interrupting any systems, ensuring 100% availability of the university Web
site, which is primordial to UAO.
Total availability of the academic database is 97.09%. The database team performs daily cold
backups of this database because of an agreement with the vendor to have an up-to-date test
database available whenever needed, which requires that a full backup always be available.
Total Connectivity, Satisfied Clients
Without denying the importance of the academic and administrative databases, the Web
database is the most visible to students, faculty, staff, and the public. This database has
99.98% availability because it supplies data to the universitys Web site and intranet services.
UAO conducts hot backups twice weekly without affecting availability and runs a full cold
backup at the start of each registration process.
Students and community members access from any device to both the universitys intranet
and to the internet is one of the institutions main goals. It delivers this access via an
environment built on Oracle Database, Enterprise Edition, Oracle Portal, and Oracle Real
Application Clusters.
With Oracle, we have higher system availability, better load distribution, better performance
from our servers, and full capabilities to have our two nodes mirror each other with 100%
redundancy. Load balancing is automatic, with no bottlenecks, even during periods of high
usage, Pealoza said.
The university also wanted to create a flexible and robust Web site, that was easy to
administer and delivered high availability. This was especially important as the Web site is
the universitys virtual front door.
The database and hardware infrastructure described above still lacked a tool to provide Web
services, such as grades access online or verified enrollment, something that Oracle
Application Server enabled.
With Oracle Application Server, we have an integrated scheme to provide Web-based
services, Pealoza said. We implemented and integrated applications of various types from
various providerssuch as administrative interfaces to handle students invoices or an
academic application from a third- party providerwhich bring in data from various
databases. Topics range from looking up grades to finding library balances, to finding
information on health insurance. These all reside in different applications, but students can
view them in an integrated way.
39
In addition, Oracle Application Server Certificate Authority verifies the identity of all users,
such as when faculty members log on to registry grades.
Users can access the universitys Web site 24 hours a day and it is the virtual entrance to the
institution.
Oracle Portal enabled us to have the universitys Web site always operating. Among its
most important feature is the ability it gives us to separate the technical side of content
management and the traceability of changes made to the Web site, Pealoza said.
All technology infrastructure is administered with Oracle Grid control. The main benefit is
that we can see all the applications in a single screen. This way we can quickly identify
which services are available and which have problems. Oracle Grid
Control enables easy, quick, and efficient platform administration, said Botero.
Why Oracle?
Only Oracle can deliver such a high level of peace and assurance that everything will work.
We dont experiment with others, Pealoza said.
Another factor that led Pealoza to trust Oracle as a provider was the help it supplied, both
during implementation and later, which has led to a long-term relationship.
Our highest priority is to growth. In this way, we will continue migrating applications
versions in order to access new services, with more licenses and more functionality, he said.
Implementation Process
UAO deployed its Oracle environment in stages. An Oracle customer for more than a
decade, the university has been very active in the past four years.
In 2009, we needed to upgrade our hardware. We purchased Sun SPARC Enterprise T5120
servers, focusing on hosting our entire database and on taking advantage of virtualization,
with the help of Asistir and ComWare, Oracle partners, Botero said.
The university developed a strategy to distribute all the technology to new machines, and to
some older ones that were still supported at the same time.
The importance of having a partner let us know about Oracle Real Application Clusters,
and we implemented two nodes for the administrative database. Using Oracle Real
Application Clusters enabled us to run the machines on Oracle Solaris 10, Botero said.
In 2010, the university deployed StorageTek LTO and Oracle Application Server.
UAO completed all projects on time and on budget, another highlight in an ambitious
initiative.
40
Advice from the Universidad Autnoma de Occidente
For successful implementations, three elements are needed:
A stable technology infrastructure
A well-prepared team
Support and advice from specialists
The Universidad Autnoma de Occidente is a private educational institution in Colombia.

With two campuses in Cali, it serves approximately 8,000 students in its undergraduate and
graduate programs.
41
University of Central Florida
Oracle Customer:
Orlando, Florida
Industry:
Higher Education
Employees:
More than 56,000

Oracle Database 11g
PeopleSoft Enterprise campus
solutions
PeopleSoft Enterprise applications
Oracle Advanced Customer Services
Oracle Solaris OS
Sun Fire X4600 M2 Server
Sun SPARC Enterprise T-Series
Servers
Sun SPARC Enterprise M-Series
Servers
University of Central Florida Keeps Pace with

Growth, Streamlines Academic Administration
with Oracle and Sun
The tremendous growth weve been able to manage wouldnt have been possible
without the vision of our IT staff and the Oracle and Sun products that helped us
realize that vision.
Bob Yanckello, Chief Technology Officer, University Of Central Florida
Challenge
Founded in 1963 as an academic pipeline for the Kennedy Space Center, the University of
Central Florida has rapidly matured into the nations third-largest university. More than
56,000 students are now enrolled in its 12 colleges and 225 degree programs, which extend
from its 1,415-acre campus in Orlando to 10 regional campuses including Cape Canaveral
and Daytona Beach. Furthermore, the universitys popularity shows no sign of waning: since
2004, enrollment has risen almost 25 percent.
Keeping pace with that growth is the top priority of UCFs IT administrators, who each year
must contend with several critical traffic spikesthe first day of school and final grades
among themwhen virtually every student (and legions of parents) attempt to logon to the
system at once. In addition, UCF must stay far ahead of users behavior, which has shown a
growing preference for Web-enabled portals and self-service options over filling out papers
and standing in line.
Solution
To achieve its goal of 100% reliabilityand continue building on its successful online not
in line modelUCF adopted a multifaceted solution combining Oracle software with Sun
hardware.
The solution consists of a selection of Oracles PeopleSoft Enterprise applications running on
Oracle Database 11g. An area where the university has seen tremendous growth is Web
classes. To handle this growth, UCF has integrated Blackboard, the universitys learning
management software, with Oracle Database and PeopleSoft Enterprise campus solutions
products. Altogether, the solution manages the universitys financials, human resources,
academic reports, online courses, class assignments, and financial aid.
UCF runs the Oracle solution on a high-efficiency hardware platform consisting of Oracles
Sun Fire X4600 M2 server, Sun SPARC Enterprise M3000, M4000 and M5000 servers, Sun
SPARC Enterprise T5220 servers, and Sun StorageTek tape and disk storage systems, which
together provide the system reliability, availability, and scalability the university needs to
meet peakand everydaydemands.
Bob Yanckello, UCFs chief technology officer, estimates that recent upgrades of the
hardware platform along with server virtualization have reduced data center cooling needs
along with the universitys power consumption and energy costs, and has allowed central IT
to provide additional services to the campus without investing in more server rooms.
Through the use of Sun hardware we have been able spin up hundreds of virtualized
servers, many running mission critical applications, at a greatly reduced cost to the
university, he says.
42
Key Benefits:
Created a single sign-on Web portal
Achieved 100% return on investment in
18 months
Saved US$50,000 a year in software
licensing and support
Provided predictable, manageable
licensing costs, with increases capped
at 5% a year
Greatly improved management and
support of core IT environment
To ensure timely access to Oracle expertise, particularly on heavy-volume days, the university
relies on Oracle Advanced Customer Services. Advanced Customer Services gives us
expedited response to service requests, top-priority issue resolution, and access to deep
technical expertise anytime we need it, says Yanckello. I can rest easy knowing that Oracle
and Sun experts are standing by to help us during peak times.
Results
The combined Oracle and Sun solution has yielded several notable performance and
efficiency gains, which over time have created a heavily relied upon, robust and stable
system. And thanks to new self-service options, the university has been able to manage
swelling administrative tasks without adding any new staff.
The fact is, the budget doesnt permit us to grow the offices and resources to a level where
we can serve people in person, acknowledges Yanckello. Even if you had the budget, you
couldnt hire people fast enough keep up with it. But when you put everything online, you
can.
Key benefits include:
Achieved
four consecutive semesters of meeting annual surges in demand that take place
on several pivotal days of the year with no outages or downtime
Automated
a broad range of student and employee interactions; generated campus-wide

savings by significantly reducing the amount of paper used for letters, forms, and purchase
orders
Gave
students, faculty, and staff more freedom and flexibility with instantaneous and
personal access to reports on financial aid, human resources, and academic achievement
Enabled
the university to meet the challenges of unprecedented growth by introducing

self-service Web options that eliminate administrative logjams
Improved
labor productivity with Sun servers, allowing the university to keep up with
growth without hiring additional IT personnel
Reduced
operating costs and energy consumption with efficient, space-saving Sun servers
Improved
overall system performance by up to a factor of 4
By
upgrading old Sun hardware, the university was able to reduce annual maintenance
costs by over $120,000 and improve system performance with faster more efficient
hardware
43
Verizon Wireless
Oracle Customer:
Verizon Wireless
Basking Ridge, NJ
www.verizonwireless.com
Industry:
Communications
Annual Revenue:
US$63.4 billion
Employees:
Verizon Wireless Eliminates Paper Bills for 15

Million Customers to Save 1.8 Million Pounds of
Paper Yearly
Verizon Wireless operates the nations most reliable and largest wireless voice and 3G data
network, serving more than 93 million customers. A joint venture of Verizon
Communications and Vodafone, Verizon Wireless is the largest wireless company in the
United States. As a result of the companys focus on sustainability initiatives, Verizon
Wireless has been named, for the second time, one of Computerworlds top 12 Green-IT
Vendors. The company earned the distinction based on its efforts to reduce energy
consumption and its use of technology to lower carbon emissions and conserve energy.
More than 82,000
Challenges
Oracle Self-Service E-Billing

Oracle Database

Oracle Active Data Guard
Continue to improve the customer experiencewhich is vital to success in the competitive

communications industry
Drive paperless billing adoption to reduce paper usage and costswhile reducing the
companys impact on the environment
Reduce data center space and energy use and drive a greener environment
Oracle Advanced Compression

Oracle Automatic Storage
Solutions
Management
Sun Identity Manager
Sun Netra T2000 Server

We encourage our customers to

manage their mobile life online,
which provides the convenience
of performing transactions
whenever and wherever they
choose. Oracle Self-Service
E-Billing helps us improve
the customer experience,
manage costs, and deliver on
our commitment to the green
environment.
Damodaram Bashyam, Executive
Director-IT, Verizon Wireless
Used Oracle products, including applications, database, middleware identity management

systems, and servers to contribute to the companys commitment to environmental
sustainability while improving the customer experience and reducing costs
Implemented Oracle Self-Service E-Billing to deliver self-service tools to drive more online
transactions, including paperless billing.
Consolidated disparate product Web sites with identity and access management, enabling
customers to log in once to access various communications product offerings
Eliminated 7.5 million paper bills each month, saving approximately 1.8 million pounds
of paper, 3,326 tons of trees, and nearly 20 million gallons of water
Saved approximately US$48 million annually in printing and mailing costs
Realized an 80% adoption rate of summary billsshorter, three-to-four page bills that
encourage customers to go online to secure additional details
Drove increased participation in paperless billing by offering incentives, including
planting a tree on behalf of each enrolling customer and providing a free backup assistant
service to manage contacts
Used Oracle Databases and energy-efficient Sun servers and thin clients to consolidate
databases and server infrastructure to help reduce data center space and power usage,
achieving a one-time cost savings of US$6 million for the Verizonwireless.com Online
suite of applications alone
44
NOTES
45
Oracle Corporation
Worldwide Headquarters
500 Oracle Parkway
Redwood Shores, CA
94065
U.S.A.
Worldwide Inquiries
Phone
+1.650.506.7000
+1.800.ORACLE1
Fax
+1.650.506.7200
oracle.com
C00000-00
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INFORMATION FOR SUCCESS

Customers Simplify IT and Drive Innovation

Customer Success Stories

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University of Central Florida (Higher Education, United States)

Verizon Wireless (Communications, United States)

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Argonne National Laboratory

Argonne National Laboratory

Simplify System Maintenance and Development

Argonne National Laboratory

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Argonne National Laboratory

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Speed reporting time

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Improved system long-term as