Sample Question Paper PDF

Sample Question Paper
Question Paper Design

Subject: English
Marks : 100
Class : Senior Secondary

Duration 3 hours
1. Weightage by Objectives
Objective
Core
Section A
Optional
Section B
Total
% of the
Total Marks
Knowledge
Comprehension
Expression
23
41
21
85 marks
5
4
6
15 marks
28
45
27
100 marks
28%
45%
27%
2. Weightage by type of Questions

Type
Core
Section A
Optional Section B
B1
Long
Answer
Questions
5 3 = 15
61=6
Short
Answer
Questions
41=4
2 13 = 26
Very Short
Answer
Questions
1 34 = 34
B2
61=6
41=4
Estimated Time
a candidate is
Expected to take
Core Optional
Module
Module
30 mins
10 mins
40 mins
15 mins
4=2
1 13 = 13
15=5
35 mins
85 marks
15 marks
15 marks
160 minutes
52
Questions
85 marks
17 Questiosn
B1
15 marks
8 Questions
B2
15 marks
20 minutes for
reading and
revision
Total 180 minutes
3. Weightage by Content
S. No.
1.
2.
3.
4.
5.
ENGLISH
30 mins
Units/Sub-unit
Prescribed Texts (Prose + Poetry)
Non Prescribed Text

Grammar
Functional Writing Skills
Optional Modules
Total
Marks
25
25
15
20
15
100 marks
Notes
Notes
ENGLISH
Notes
ENGLISH

English (Senior Secondary)
Notes
Time : 3 hours
Maximum Marks: 100
General Instructions:
1.
This paper has been divided into Two sections namely, A and B
1.1 Section A is compulsory for all the students. It carries 85 marks and
contains questions based on the prescribed text (Prose and Poetry) and
also questions for Comprehension of unseen passages, Functional Writing
Skills and Grammar.
2.
Section B has a choice according to the Options B1 English for

Receptionists and B2 English for Office Use. It carries 15 marks. Questions
on only one option have to be attempted.
Section A
1.
Read the extracts given below and answer the questions that follow:
(4 marks)
(a) To endeavour to understand and describe the India of today would be
the task of a brave man. To describe tomorrows India would verge on
rashness. What is India? That is a question which has come back again
and again to my mind. The early beginnings of our history filled me with
wonder. It was the past of a virile and vigorous race with a questing
spirit and an urge for free inquiry, and even in its earliest known period
giving evidence of a mature and tolerant civilization. Accepting life and
its joys and burdens, it was ever searching for the ultimate and the
universal.
(i)
What according to the Speaker would be the task of a brave man?

(1)
(ii) What is it that has come back again and again to the speakers
mind?
(1)
(iii) What impact did the early history of India have on the speakers
mind?
(1)
(iv) Pick out only two expressions from the extract that describe the
early civilization of India
(1)
ENGLISH

Or
The end of the short-lived age of fuels like oil and coal is already in sight;
soon in one or two centuries at the most we will have wasted all the
worlds resources of oil and coal. This no longer means disaster, for
atomic energy can take their place to save our civilization from dying
through lack of power. We are thus moving into a brighter and cleaner
age, as the smoke of millions of fires and furnaces and automobiles ceases
to darken the sky. But for that very reason, it may also be a colder age.
(i) Why has the age of fuels like oil and coal been referred to as a
short lived age?
(1)
(ii) What would save our civilization from dying through lack of power?
(1)
(iii) What would make the future age, a brighter and a cleaner age?
(1)
(iv) What changes in the weather are expected in the age referred to as
a brighter and a cleaner age?
(1)
(b)
Read the following extracts and answer the questions that follow :
( 4 marks)
Aradhana, my mother said quietly, we love you, my child, and believe me
we will always love you. You are my child. For almost eighteen years I have
cared for you. I have laughed with you and I have cried for you. I have
given you eighteen years of my life. Dont you think that counts more than
being carried nine months inside my womb? Tell me, dear.
(i)
Why did the mother feel the need of answering Aradhana about her love
for her (Aradhana)?
(1)
(ii)
What makes the reader conclude that Aradhana was her adopted child?
Pickup the lines concerned.
(1)
(iii) What does mother mean when he says, I have laughed with you and I
have cried for you.
(1)
(iv) Which word in this extract means of great significance?
(1)
Or
It was good that I lost my sight when I did, because having no memories of
seeing there was nothing to look back to, nothing to miss. I went blind in
November, 1937. At that time we were living in Gujrat, in the province of
Punjab in northern India. After my sickness we moved to Lahore, a few
miles away, but the number of relatives who come to sympathise made my
father ask for another transfer, this time to Karnal, where we had neither
friends nor relatives. There we got a cottage on the canal bank built in very
ENGLISH
Notes

peaceful and quiet surroundings.
Notes
(i)
Which sentence tells us that the author was not born blind?
(1)
(ii)
When and where did it happen?
(1)
(iii) Why was his father eager for a transfer?
(1)
(iv) Which word in the passage mean the same as expressing a feeling of
concern.
(1)
2.
Answer the following questions in about 30-40 words each. (Any three)
2 x 3 = 6 marks
(i)
Why did the tiger attack Baldeo fatally? (Tiger in the Tunnel)
(ii)
Why did the Intruder in the play If I were you want to assume Gerrards
identity?
(iii)
What did Ved Mehtas father do to get his sons blindness cured? Give
reason if you agree with his approach? (My son will not a beggar be)
(iv) Why does Sunil Gavaskar give credit to his uncle Madhav Mantri for
his success in life as a cricketer? (My First Steps)
3.
Answer the following question in about 60 words.
(6 marks)
(a) Describe the circumstances in which Dr. Benson and Evans met. Why
did they part with each other abruptly and unceremoniously? (A Case
of Suspicion)
Or
(b) Rahul in his letter to his father appreciate the education imparted during
his grandparents time and is critical of modern education. Why does he
do so? Do you agree with Rahul? Why?
4.
Read the following extract and answer the questions that follow:
(5 marks)
(a) There is a house now far away where once
I received love. That woman died,
The house withdrew into silence, snakes moved
Among books. I was then too young
To read, and my blood turned cold like the moon.
How often I think of going
There, to peer through blind eyes of windows or
Just listen to the frozen air ..
ENGLISH

(i)
Who does the phrase that woman refer to? What happened after her
death?
(2)
(ii)
How did the poet feel when she visited that house? Why did she want
to go back to the house?
(2)
(iii) After reading the extract, what do you infer about the poet? Express in
one sentence.
(1)
Or
(b) What is this life if full of care
We have no time to stand and stare?
No time to stand beneath the boughs
And stare as long as sheep or cows.
No time to see when woods we pass
Where squirrels hide their nuts in grass
No time to turn at beautys glance
And watch her feet, how they can dance.
(i)
What does the poet want to convey when he says, no time to stand
and stare?
(2)
(ii)
What is the central idea of the above extract?
(2)
(iii) In the line, to turn at beautys glance what does the word beauty
refer to, a beautiful girl or beauties of nature or both?
(1)
5.
Read the passage and answer the following questions:
(8 marks)
The Flag Code of India, 2002, lays down guidelines that should be followed
by the general public and educational institutions while displaying the Indian
National Flag.
Here are a few points that need to be kept in mind:
Whenever the flag is displayed, it should be distinctly placed. A damaged

flag should not be displayed.
The flag should not be used as a badge or in any other manner for
decoration.
Flags made of paper may be waved by public on important national,

cultural and sports events. Such flags should not be thrown on the
ground after the event. They should be destroyed as a whole in private.
ENGLISH
Notes
When a flag is displayed in the open, it should, as far as possible, be

flown from sunrise to sunset, irrespective of weather conditions.
In schools and colleges, those present should ideally be in the attention

position and should salute the National Flag for a brief period while it is
unfurled. This should be followed by the National Anthem.
No other flag should be placed higher than or by the side of the National
Flag.
The length to height (width) ratio of the National Flag should be 3:2.
Notes
(i)
What is the length to height (width) ratio of the National Flag?

What is the guidelines for displaying it in the open?
(2)
(ii)
What is the guideline for the audience when the National Flag is
unfurled during functions organized in schools and colleges? What
is the appropriate time for the National Anthem in such functions?
(2)
(iii) What are the guidelines regarding the National Flags made of
paper?
(2)
(iv) (a) Pick out the word from the passage which mean the same
as. very untidy.
(1)
(b) Which word in the passage is opposite in meaning to
public.
(1)
6.
Read the passage and answer the questions that follow:
(8 marks)
Individuals together form a society. Any form of substance abuse does not
affect the individual alone but adversely affects his family, friends and thereby
the society as well. Children of parents addicted to drugs are neglected and
abused. This leaves a deep emotional scar in them and leads to disorder like
anxiety, phobia, under-confidence, and depression.
Youth involved in drug abuse mostly indulge in unlawful activities such as
theft, violence and road rage which has negative effects on the society they
grow up in. They cannot positively contribute to the development of the
society.
Drug abuse is prevalent across all sections of the society. The rich are mainly
involved in use of drugs such as marijuana, heroin and other substances
which are expensive. They do it mainly to get a feeling of high. The street
children are addicted to smoking, drinking illicit liquor, and in the smelling of
gum, paints, and fuel. It is found that the smelling of these toxicants help
them to overcome hunger pangs.
ENGLISH

(i)
Pick out two instances from the passage that highlight the sufferings of
children whose parents are addicted to drugs.
(2)
(ii)
How does addiction to drugs affect youth adversely?
(iii)
Complete the following statements
(2)
Notes
(a)
The rich are addicted to drugs like . They do so to.
(b)
The poor are addicted to It helps them to.

(1+1)
(iv) Write the words in the passage which mean:
7.
(a)
The same as .. something that exists or occurs to a great extent.
(b)
The opposite of Confidence.
(1+1)
Read the passage and complete the table given below:
(4 marks)
An HIV infected person (medically known as an HIV positive person) is

one who has the HIV virus in his body. Such a person remains infected and
is infective for the rest of his/her life. However, he/she will appear to be
perfectly normal and healthy for many years. HIV infected person does not
have AIDS. But when an HIV positive persons T Lymphocyte count falls
to 200 or less, he/she starts developing symptoms. AIDS is only the end
stage of HIV infection.
There is no cure or vaccine for the AIDS so far. A few weeks after the virus
enters the body, some people have flu-like symptoms such as fever, body
ache and headache. These symptoms disappear after a while and there is a
long phase of 3 to 12 years when it goes undiagnosed. After that, when the
immune system starts failing AIDS sets in. The early symptoms are fatigue,
unexplained loss of weight in a very short time, chronic diarrheoa, prolonged
fever, cough, night sweats.
Insert sterilized equipment when you go in for any invasive procedure. Always
use disposable needles whenever you have to take an injection. The blood
that you get during blood transfusion should be screened for AIDS.
Traits of HIV Symptoms of
positive person
Infection
(a)
(b)
(a)
Early Symptoms Precautions to

of AIDS
be taken
(a)
(a)
(b)
(b)
(c)
ENGLISH

8.
Make a summary of the following passage in about 100 words.

(5 marks)
Puzzling over crosswords and Sudoku games may keep mental illness at
bay, a recent study shows. Maintaining an agile mind can help ward off a
host of conditions, ranging from depression to schizophrenia.
Notes
Scientists believe the mental manipulation needed to solve Sudoku puzzles

nourishes the mind, leaving it better placed to cope with mental illness.
The study also showed that those with the highest IQs tended to suffer from
milder forms of mental illness than their less intelligent counter parts. The
research from University of Cambridge scientists, adds to growing evidence
of the importance of exercising brains as well as bodies.
Other studies have shown lawyers, doctors and others with mentally
demanding jobs have a lower risk of developing Alzheimers, as do fans of
crosswords and other puzzles, such as Sudoku.
It has been known for some time that intelligence can protect you against
dementia and the consequences of head injury said a university spokesman.
They have demonstrated that the symptoms of schizophrenia are less severe
and the ability to function in daily living is better for those with a higher IQ.
It is thought that the most intelligent either have a greater number of nerve
connections in their brains, or the nerve connections they have are more
efficient, raising their ability to cope with any psychiatric problems.
9.
Fill in the blanks in the following sentences with appropriate passive form of
the verbs given in brackets.
(3 marks)
Last Saturday on the occasion of the schools annual prize distribution function
prizes (a) ____________ (give) by the Chief Guest. Ten plants (b)
___________ (plant) by the Chief Guest. On this occasion all the prize
winners (c) ___________ (award) special prizes by the Chief Guest. A
special prize was given to the best student of the year.
10. Fill in the blanks in the following sentences with appropriate form of the
verbs given in brackets.
(4 marks)
My Father (a)__________ (give) up smoking after his retirement. He
(b)____(go) for a morning walk regularly. He (c) ___________ (start) this
activity before he (d)____________________ (retire).
11. Combine the following pairs of sentences using the connectors given against
each pair.
(4 marks)
ENGLISH

(a) (i) I have bought a dictionary from the Book Fair.
(ii) It has been published by Oxford University Press for Indian students
exclusively.
(which)
Notes
(b) (i) Aarush will not accompany us on tour to Australia.

(ii) He is very busy preparing for entrance examinations.
(because)
(c) (i) I got a call from my father.

(ii) I started for Bhopal to attend to my ailing mother.
(as soon as)
(d) (i) Our tour to Kochi has been postponed

(ii) Our class teacher informed us last evening.
(that)
12. Read the following dialogue between two friends. Complete the passage
given below based on the dialogue as reported by Ravi.
(4 marks)
Sonia
Noori :
Are you coming to visit the International Book fair? It is going

to be fun.
Im afraid I cannot. My mother is quite unwell.
Ravi told me that Sonia asked Noori ______________________________

Noori told her ______________________________________________
13. Write a paragraph of about 100 words any one of the following topics:
(5 marks)
(a) How I celebrated my grandmothers/grandfathers 80th birthday.
(b) Big cities have housing problem and problem of heavy traffic.
(c) When I was refused admission in a regular school.
14. You had placed an order with M/s. Swastik Electronics, Madhu Vihar, Delhi
110 092 for supply of a Washing Machine to be delivered at your new
house at Dwarka (Sector 10, House No. 173B). But the delivery has not
yet been made. Write a letter to the Manager Sales complaining about nonreceipt of the machine and inconvenience being experience. You are Rohit
Ahuja.
(5marks)
15. The following passage has seven (7)mistakes of spelling, use of inappropriate
words, incorrect grammar.
(6 marks)
Spot the errors and write the correct forms as shown below. One is done
for you to serve as an example.
ENGLISH

Alexander is famous for having treeted women with respect. The clearest
example of his regard for women take place when he defeated a persian
forces. The Persian King has to fled for his life. He departed in such a haste
that the royal family was left behind. This included even the queen.
Notes
1 6 = 6 marks
Error
Correct form
1. e.g. treeted
1. treated
2.
2.
3.
3.
4.
4.
5.
5.
6.
6.
7.
7.
16. Read the following passage carefully. Make notes in points only, using
appropriate headings and sub-headings. Also use at least two recognizable
abbreviations.
(4 marks)
Some 200 million people, or 5 percent of the global population age 15-64,
have used illicit drugs at least once in the last 12 months. Among this
population are people from almost every country on earth. More people are
involved in the production and trafficking of illicit drugs and still more are
touched by the devastating social and economic costs of this problem.
Partially a consequence of its pervasiveness and partially a consequence of
the illicit and hidden nature of the problem, reliable analysis and statistics on
the production, trafficking and use of illicit drugs are rare.
The World Drug Report 2006 endeavours to fill this gap. It provides one of
the most comprehensive overviews of illicit drug trends at the international
level. In addition, it presents a special thematic chapter on cannabis, by far
the most widely produced, trafficked and used drug in the world. The analysis
of trends, some going back 10 years or more, is presented in Volume 1.
Detailed statistics are presented in Volume 2. Taken together, these volumes
provide the most up-to-date view of todays illicit drug situation.
The United Nations Office on Drugs and Crime is in the process of further
enhancing the World Drug Report.
ENGLISH
Section B
Option I (English For Receptionists)
17. Read the following conversation and write a message accordingly.(4 marks)
1. Caller
: Is it 67934600?
2. Receptionist : Good Morning, yes it is Packers and Movers Ltd. May I

know who is calling?
3. Caller
: This is R.K. Dhawan, Sr. Sales Manager of Dwarkesh

Sugar Mills, Dwarkesh Nagar. Could I talk to Mr. S.
Singh, your Sales Supervisor.
4. Receptionist : Sorry Mr. Dhawan. Mr. Singh is not in today and tomorrow
too.
Could I take the message, if you dont mind.
5. Caller
: Thank you. It is in connection with the supply of 20,000

empty sugar bags already ordered last month. I want to
know the status of the order. We are in dire need of the
urgent supply. Could he talk to me on my cell phone
9813796701. It is urgent.
6. Receptionist : I can understand. Ill convey the message at the earliest.

Sorry for the inconvenience.
7. Caller
: Thank you, thank you indeed.

Telephone Message Form
To: ___________________
__________________________________________________________
From: ______________ Time:______________ Date:______________
Phone No.______________
__________________________________________________________
Message: __________________________________________________
_________________________________________________________
___________________________________________________________
Taken by: __________________________________
ENGLISH
Notes

18. What are the four steps that a receptionist has to go through on receipt of a
call?
( 4 = 2 marks)
19. (i) What is the purpose of maintaining a Register for callers?
Notes
(ii) What two important pieces of information are needed in the register for
callers for future reference of the visitors?
(12 =2 marks)
20. How will you repeat the following telephone number to the caller? Indicate
pauses by using a stroke (/) before every pause.
(i) 344010
( x 2 =1 mark)
(ii) 9810337609
21. Write responses to the following questions of the occupant of a hotel.

(6 marks)
1. I want to talk to your manager.
(a) _____________________________________________________
2. Why have you not sent my breakfast to my room?
(b) _____________________________________________________
3. When will you get my T.V. set repaired? Dont you think you have
delayed it too long?
(c) _____________________________________________________
(d) _____________________________________________________
4. Why havent you got my bill ready yet?
(e) _____________________________________________________
5. There is no hot water in the taps. What should I do now?
(f) _____________________________________________________
Option II
ESP For Office Use
17. Write an e-mail message to the Hotel Lake View, Udaipur to cancel your
room booking for 26th December.
(1 mark)
18. What do the following signals send by a speaker mean? (1 x 2) =2marks
(a) Shall we get started?
(b) Dont you think we should call it a day?
ENGLISH
19. Read the given memo and find out what is missing in it. (1 x 2) =2marks
From
The M.D.
To
The I/c Security
It has been observed that the stores are not locked properly. This results
into thefts.
Strict measures will be taken against violators of Instruction.
20. You had ordered for the supply of certain sports item for a Boys school with
M/s Bharat Sports Ltd. Delhi. But the supplier is not in a position to supply
the goods as per your terms and conditions and has asked for extension of
deadline for supply.
Write a letter to the supplier in response to the request made. You want to
cancel your order. You are Manager Sales/Purchase, Govind Sports
Emporium.
(4 marks)
21. You were appointed by the M.D. of your company Raghav Leather Shoes,
Ludhiana to survey and report about possibility of starting a new showroom
of your ladies leather shoes in Sonepat. Write a report addressed to the MD
of your Company about your findings. You feel it will not be viable to start a
show room.
Write the details of your survey and reasons for the conclusion you have
drawn. You are R.K. Kapoor, GM Sales.
(6 marks)
ENGLISH
Notes
Marking Scheme
Section A
Notes
Q.
No.
EXPECTED VALUE POINTS FOR EACH STEP
Distribution Total
of Marks Marks
SECTIONA
1. (a) (i)
(ii)
(iii)
(iv)
(i)
(ii)
(iii)
(iv)
1(b)
2.
To try to understand and describe the India of today

The question of reality of India
Filled his mind with wonder and awe
- mature and tolerant civilization
- Civilization ever searching for the ultimate and the
universal truth
Or
Soon oil and coal will be exhausted
Atomic energy
Absence of smoke from fire, furnaces and automobiles
Colder weather.
(i) Aradhana was upset at the news that she was

an adopted child.
(ii) Mother said, I have given you eighteen years of
my life. Dont you think that counts more than being
carried nine months inside my womb?
(iii) That she had shared happy and sad moments
with Aradhana.
(iv) Counts
Or
(i) Because having no memories of seeing there was
nothing to look back to, nothing to miss
(ii) November 1937, Gujrat
(iii) Too many relatives came to sympathise with them.
(iv) sympathise
(i) It was hurt when Baldeo hit him in self-defence. It was
a threat to both but the tiger felt insecure. The attack
had enraged him. He took it as a challenge.
(ii) To avoid police arrest as he was wanted in certain
crimes. Gerrard was a respectable man. No one would
ever doubt the Intruder, if he lived as Gerrard.
(iii) - He (Father) forbade his wife to contact the hakims
and use for surmas.
- He read a lot of literature on blindness
- He corresponded with prominent educational
authorities for their advice.
- He contacted Dr. Halder, the Principal of Dadar
School for the Blind in Mumbai.
(Any two)
(iv) Madhav Mantri inspired Sunil to first deserve and then
demand. Thus he fixed his target for working very hard
to earn the distinction. He was made to realise that
there was no short cut to success.
1
1
1
+
1
1
1
1
1
1
1
1
1
1
1
1+1
ENGLISH

3.
4.
5.
6.
(a) (i) Dr. Benson was traveling at the dead of night to

attend his patient. Evans stood on the road shivering
and all alone at that moment. Evans wanted a lift.
Dr. Benson out of human consideration offered
him a ride.
(ii)Dr. Benson felt Evans had picked his pocket and
had stolen his watch. In utter angry mood he asked
Evans to get down.
Or
(b) Old education system focused on application of
knowledge. It stressed on living and experiencing.
Modern education is not practical. It focuses on
amassing information, facts: very little on application.
It honours the person who scores the highest and
creativity is brushed aside. Yes because literacy and
education should help the child to develop confidence
and gut feelings that he can be right.
(i) The poets grandmother.
(ii) It became a desolate and silent house with snakes
moving about among books
(iii) She felt extremely sad and depressed - She wanted
to relive the past moments/she felt nostalgic/ wanted
to feel the stillness of the house.
(iv) She was missing her grandmother whom she loved
very much/the poet is very sensitive and cannot
think of life with out her grandmother.
Or
(b) (i) we are too engrossed with our lives to enjoy nature
around us.
(ii) we do not know how to enjoy leisure
(iii) the word beauty may refer to beauties of nature
or a beautiful woman
(i) 3:2. - should be flown from sunrise to sunset
(ii) The audience should be in the attention position
and salute the national flag. - The national anthem
follows the unfurling of the flag
(iii) Not to be thrown on the ground after the event should be destroyed as a whole in private.
(iv) Dishevelled, private.
(i) are neglected and abused - develop personality
disorders like anxiety, phobia, lack of confidence
and depression.
(ii) indulge in unlawful activities like theft, violence
and road rage - Cannot make any contribution to
the development of society.
(iii) (a) marijuana, heroin; get a feeling of high
(b) smoking, drinking illicit liquor, smelling of gum,
paints and fuel (any two); overcome hunger
pangs
ENGLISH
Notes
2+2=4
(Exp.)
2+2+2
(=4
Exp.)
6
1
1
2
2
1
1+1
1+1
1+1
1+1
1+1
1+1
+
7.
Notes
8.
9.
10.
(iv) (a) prevalent

(b) under confidence
1. Traits of a HIV Positive person
(a) the person remains infected throughout his life
(b) the person is a source of infection for the rest
of his/her life.
2. Symptoms of Virus Infection
Flu like symptoms such as fever, body ache and
headache.
3. Early symptoms of AIDS
(a) Fatigue
(b) Unexpected loss of weight in a very short time
(c) Chronic diarrheoea
(d) Prolonged fever
(e) Cough
(f) Night sweats
(any three)
4. Precautions to be taken
(a) use sterilized equipment for any invasive procedure
(b) use disposable needles to take an injection
(c) blood for blood transfusion should be screened.
(any two)
1
1
Coverage of main points

Expression
3
2
(a) were given

(b) were planted
(c) were awarded
13
14
(a)
(b)
(c)
(d)
gave up
goes
had started
retired
11.
(a) I have bought a dictionary from the Book Fair which

has been published by Oxford University Press for
Indian students exclusively.
(b) Aarush will not accompany us on tour to Australia
because he is very busy preparing for entrance
examinations.
(c) As soon as I got a call from my father, I started for
Bhopal to attend to my ailing mother.
Or
I started for Bhopal to attend to my ailing mother as
soon as I got a call from my father.
(d) Our class teacher informed us last evening that our
tour to Kochi has been postponed.
12.
Sonia asked Noori if she was coming to visit the International

Book fair. She further added that it was going to be fun.
Noori told her with regret that she would be unable to do so.
Her mother was quite unwell.
2
2
ENGLISH

13.
14.
15.
16.
Unity of thought/relevance to the topic/theme

Coherence in arrangement of sentences in an orderly
and logical way
Language/grammatically correct expressions
Format of letter
Thematic content
Expression
N.B. Marks for the format are to be awarded only if the
letter is completed.
2
2
1
16
1
2
1
Error
take
a
persian
has
fled
bihind
Correct Form
took
the
Persian
had
flee
behind
Heading and sub headings

Notes in Points
Abbreviations
2
2
Notes
SECTIONB
B1 - ESP Receptionist
17.
18.
19.
(a) to Mrs. Singh/Sales supervisor

(b) from Mr. Dhawan of Dwarkesh Sugar
(c) Message - order for supply of empty sugar
bags still pending
- wants to know the status of the supply
- wants Mr. Singh to contact him
(d) Taken by - Receptionist
(e) Date and Time
The four steps are:
1. Greets
2. Discloses self identity and offers help
3. Enquires about the callers identity and
telephone number
4. Asks for message if the person to be contacted
is not available and notes it down
Or
Contacts the person concerned in the office to tell
about the caller and connects the two
To maintain relevant information about the visitors/callers
for future reference.
Personal Identity:
1. Name
2. Nationality
3. Passport No. if a foreigner
ENGLISH

4.
5.
6.
20.
Notes
21.
Place from where one has come

Person to meet
Purpose Personal/official
(Any two)
34/40/10
three four/four 0/one 0
98/10/33/76/09 nine eight/one 0/three three/seven six/0 nine
(a) Youre welcome/Sorry hes not in.

(b) Im extremely sorry, Ill arrange right now
(c) Ive already instructed the mechanic. May be he is on
way to your room. Sorry for the delay.
(d) I agree. Im sorry indeed.
(e) Its done sir. The boy is on his way to your room.
Or
Im sorry, our computer is not functioning. It might take
ten minutes more. Sorry for inconvenience.
(f) Its strange. Ill just send some one to check.
16
Cancel booking for 26 December. Ravi Khanna

[Only message has to be evaluated. Other entries
such as to whom addressed or his e-mail not required here.]
Marks for content + senders name
(a) We should start discussion without any delay

(b) Its time to wind up now./Lets finish our discussion.
1
1
1.
2.
1
1
2
2
English for Office use

17.
18.
19.
20.
21.
th
Date of issue
What is the action required
(a)
(b)
(c)
(d)
(e)
(f)
Addresses (sender +Receiver)

Date ____________
Reference of the file _____________
Subject _______________________
Salutation _____________________
Ref. Of the previous communication (order) and the
letter of the addressee.
(g) Your unhappiness over delay. Information that you
want to cancel
(h) Closing
(i) Signature
Format 2 (a, b, c, d, e)
Content 2 (f, g and h)
Format
To
From
Date
Subject
Content - status and observation
- action required
(conclusion)
Signature
ENGLISH

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