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    Brandon Rockwell: New York Air Brake Freight Control Assembly & Test (Production)

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    Brandon Rockwell
    This resume is for Brandon Rockwell, providing his contact information, skills, experience, and education. He has over 10 years of experience in customer relations, data analysis, and project management. His skills include Microsoft Office, data analysis software, communication, and organization. He has a Bachelor's degree in Applied Mathematics for Business Finance and Risk Management Insurance from the University of North Carolina at Charlotte.

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    Brandon Rockwell: New York Air Brake Freight Control Assembly & Test (Production)

    Uploaded by

    Brandon Rockwell
    52 views4 pages
    This resume is for Brandon Rockwell, providing his contact information, skills, experience, and education. He has over 10 years of experience in customer relations, data analysis, and project management. His skills include Microsoft Office, data analysis software, communication, and organization. He has a Bachelor's degree in Applied Mathematics for Business Finance and Risk Management Insurance from the University of North Carolina at Charlotte.

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    This resume is for Brandon Rockwell, providing his contact information, skills, experience, and education. He has over 10 years of experience in customer relations, data analysis, and project management. His skills include Microsoft Office, data analysis software, communication, and organization. He has a Bachelor's degree in Applied Mathematics for Business Finance and Risk Management Insurance from the University of North Carolina at Charlotte.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    52 views4 pages

    Brandon Rockwell: New York Air Brake Freight Control Assembly & Test (Production)

    Uploaded by

    Brandon Rockwell
    This resume is for Brandon Rockwell, providing his contact information, skills, experience, and education. He has over 10 years of experience in customer relations, data analysis, and project management. His skills include Microsoft Office, data analysis software, communication, and organization. He has a Bachelor's degree in Applied Mathematics for Business Finance and Risk Management Insurance from the University of North Carolina at Charlotte.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 4

    BRANDON ROCKWELL

    430 Grove St.Apt1,Watertown, NY13601


    Cell: (315) 405-2142
    bjrockwell1230@gmail.com

    SUMMARY
    Accomplished and results-oriented customer relations expert and data reporting analyst who consistently meets
    deadlines and increases company revenue. Highly skilled at increasing productivity through detailed data analysis and
    reporting consumer trends.

    HIGHLIGHTS
    Businessprocessimprovement
    Client relations specialist
    Spreadsheet management
    Superior research skills

    Complexproblemsolving
    Sales and marketing
    Microsoft Office proficiency
    Self-motivated professional

    SKILLS
    Expertin MS Excelfunctionality
    Data analysis and Statistical software: MATLAB, LINDO, SAS, Strata
    Superior written and oral communication skills
    Enthusiastic people person
    Quick learner and effective teacher
    Exceptional organization skills

    ACCOMPLISHMENTS
    ExceededAccount Representative goals by 70% on a monthly basis, which led to promotion to Regional Sales
    Account Manager within 3 months.
    Managed a successful sales team of 6 members who consistently exceeded sales goals by 45% each month.
    Executed Institutional Review Board (IRB) certified psychological study documenting statistically significant
    results; utilizing established scientific research methods/ procedures approved byAmerican Psychological
    Association (APA).
    Awarded SMARTgrant for excellence in Mathematics four semesters consecutively.
    Graduated Magna Cum Laude with distinction for being inducted into all three national honor societies related to
    personal fields of study.

    EXPERIENCE
    NEW YORK AIR
    BRAKE
    Watertown, NY

    10/2014 to Current

    Freight Control Assembly & Test (Production)


    Actively suggested operational improvements to enhance quality,improve production times and reduce costs.
    Helped achieve company goals by supporting production workers.
    Inspected finished products for quality and adherence to customer specifications.
    Monitored the production processes and adjusted schedules.
    Planned and laid out work to meet production and schedule requirements.
    Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
    Worked with managers to implement the company's policies and goals.
    Troubleshootedproblemswith equipment,devicesorproducts.
    Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
    Inspected, tested and measured materials, products and installations to spec.
    Recommended corrective actions to minimize rate of product defects.
    Handled, measured and mixed chemicals following prescribed methods and testing requirements.
    REGAL MARKETING
    SOLUTIONS
    Watertown, NY

    01/2014 to 09/2014

    Account Manager
    Negotiated details of contracts and payments and prepared sales contracts and order forms.

    Estimated and quoted prices, credit and


    contract terms, warranties and delivery dates.
    Established 120 new accounts in only 3
    months through successful client
    development.
    Trained salesteamson educationalproductsat
    seminars andspecialevents.
    Ranked in top 1% of sales representatives out
    of hundreds of offices based in US within a
    month employed.
    Led sales calls with team members to
    establish sales and customer retention goals.
    Answered customers' questions about
    products prices, availability,
    05/2013 to 12/2013
    uses and credit terms.
    Generated monthly andannualsalesreports..
    Created and directed salesteam training and
    developmentprograms.
    Resolved customer complaints by
    exchanging merchandise, refunding money
    and adjusting bills.
    Maintained friendly and professional
    customer interactions.
    Trainedinnegotiationsandtime management.
    07/2012 to 04/2013

    A. REDDIX & ASSOCIATES,


    INC
    Norfolk, VA
    Associate - Project Management
    Delivered status reports to stakeholders for budgeting and planning purposes.
    Facilitated web based seminar (webinar) events in
    order to educate, train, and integrate stakeholder operations
    with the health care reforms outlined in the Patient Protection and Affordable Care Act (PPACA).
    Arranged data categorically using MS Excel to develop charts to illustrate data tendencies graphically.
    Authored executive summary reports derived from excel data trends for US Department of Health & Human
    Services (client) as well as for practical use in future managerial decisions.
    Developed slideshows and other forms of media to present project progress to the executive team.
    STREAM GLOBAL SERVICES, INC
    Watertown, NY
    Senior Support Representative ~ John Hancock Life Insurance Co.
    Productively serviced existing life insurance policies by answering customer inquiries, filing claims and
    designating work orders to appropriate departments.
    Effectively managed a high-volume of inbound and outbound customer calls.
    Addressed and resolved customer product complaints empathetically and professionally.
    Managed customer calls with effective efficiency in a complex, fast-paced challenging call center environment.
    Accurately documented, researched and resolved customer service issues.
    Mastery of customer service management systems and databases.
    Assisted in oversight of call center employees to ensure customer satisfaction goals were consistently met.

    EDUCATION
    BACHELOR OFARTS: APPLIED MATHEMATICS FOR BUSINESS FINANCE AND RISK MANAGEMENT
    INSURANCE
    University of North Carolina, Charlotte, NC

    2011

    2010

    Applied Mathematics for Business Finance and Risk Management Insurance StatisticalAnalysis,Accounting and
    Economicscoursework
    BACHELOR OF SCIENCE:
    MATHEMATICS & PSYCHOLOGY;
    ACTUARIAL SCIENCE MINOR
    University Of North Carolina, Charlotte, NC

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