368

APPENDICES
APPENDIX
No.
A
B
C
D

TITLE

PAGE

Scale which measures employees motivation (preparation form)

Scale which measures employees motivation (pre-pilot form)
Scale which measures employees motivation (pilot form)
Scale which measures employees motivation (final form)

369
378
387
399

369

APPENDIX A
SCALE WHICH MEASURES EMPLOYEES MOTIVATION
(PREPARATION FORM)

Instruction: The purpose of the present scale is to measure employees motivation.

Please read these 102 statements carefully and then mark () against the appropriate
column sincerely whether you accepted or rejected with each statement, keeping in mind
the following criteria:
(a) Wording of the statement should be simple. Even the beginner can
read and understand the statements.
(a) Complex sentence was avoided as far as possible.
(b) Statements having two negative should not be selected
(c) Ambiguous statement should be avoided.
In obtaining responses, the view point of the guide was given as Accepted or
Rejected.
There are two factors (i.e. motivator and hygiene) in the scale and each factor
involves five sub-factors as follow:
Five sub-factors included in Motivator Factors:
(1) Achievement
(2) Recognition
(3) Work itself
(4) Responsibility
(5) Advancement of growth
Five sub-factors included in Hygiene Factors:
(1) Organization and administrative policies
(2) Technical supervision
(3) Salary
(4) Interpersonal relations
(5) Work conditions

370
Motivator Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for enhancing the employees motivation

St.
No.

Statements

(1) Achievement
1 I am supported by EGAT to achieve my goals and my working
standard.
2 Chances are given by EGAT for achieving in my career path and
position.
3 EGAT gives regular and timely feedback about the work
effectiveness to employees.
4 I am given opportunity from EGAT to learn variety of skills to
enhance my performance.
5 EGAT provides me more understanding about how my job
contributes to achievement of organizational goals.
6 EGAT provides guidance and mentorship programmes for
employees to achieve in their visible career path.
7 I am not given clear understanding about missions, objectives, and
value system of EGAT.
8 Opportunities for explanation and clarification are provided by
EGAT if employees are unable to accomplish on their work.
9 EGAT actively seeks to understand what goals the employees have
to set for their achievement.
10 I am encouraged by EGAT to be a self-motivated and self-directed
person.
(2) Recognition
11 I get the praise and recognition on my accomplishment given by
EGAT staff.
12 EGAT manager and staff show too little concern and too little
interest in my ability and skills.
13 I receive recognition for my achievement from EGAT members.
14 Employee achievements are publicized throughout EGAT.
15 Everyone in EGAT appreciated for major accomplishment of my
work and performance.

View Point
Accepted Rejected

371
Continued

St.
No.

Statements

(2) Recognition (Continued)

16 I am given adequate praise and recognition for the excellence work
that I performed.
17 I am given amount appreciation from EGAT staff about my creative
thoughts and ideas.
18 EGAT arranges the formal recognition programme, such as
employee of the month to appreciate the work well done by
employees.
19 EGAT provides a good evaluation system that recognizes the true
performance, efforts and intellectual capacity of employees.
20 I am given sincere thanks from EGAT when I complete a task or the
jobs are well done.
(3) Work itself
21 I am given empowerment to do the challenging and exciting work
through delegation of authority.
22 My Job itself is very significant or important in the broader scheme
of EGAT.
23 I perceive that I am given opportunity to engage in meaningful work.
24 My work is not adequately interested and challenged to perform.
25 I am given good chances from EGAT to try my own method of doing
the job and share knowledge with others.
26 I am satisfied with the chances given by EGAT in order to create
new or original ideas and visual information on my own.
27 I am given adequately chances to do something challenged and
different from everyday.
28 I am satisfied with opportunities given by EGAT in order to make
use of my full abilities and skills.
29 I am delegated to work as far as possible and implement on my
own decisions.
30 My work is thrilling and requires high level of knowledge, skills,
aptitudes, talents and abilities.

View Point
Accepted Rejected

372
Continued

St.
No.

Statements

(4) Responsibility
31 I am given the ownership of the work and the opportunity to hold
responsible the important work.
32 I am given considerable opportunities for independence and
freedom in how I do the work.
33 I am given opportunity to increase the accountability of doing my
work.
34 EGAT denies me any chance to use my personal initiative or
judgement in carrying out work.
35 I am given full credit for holding the responsibility on the important
work I do.
36 I am given empowerment and responsibility to make decisions in
my work rather than waiting for supervisors to tell me what to do.
37 My effort of doing a good job is seldom blocked by red tape.
38 I have additionally power to make judgement on my own about my
responsible working activity.
39 EGAT encourages employees to do the work independently and
make their own decision without authority.
40 EGAT renders the opportunities for employees in sharing the
opinions and new ideas.
(5) Advancement of growth
41 Advancement in EGAT, such as, promotion and growth motivate me
to perform well.
42 I am given the advancement in my career path through offering
training and development opportunities.
43 I am given opportunities for possible growth and contributing job
promotion for successful in my professional growth.
44 I am given chances for advancement on my abilities to my full
potential.
45 Reward loyalty and promotion are given to me when I perform well.

View Point
Accepted Rejected

373
Continued

St.
No.

Statements

View Point
Accepted Rejected

(5) Advancement of growth(Continued)

46 I feel unappreciated by EGAT when I think about what
advancement it offers to me.
47 I am proud to tell other I am part of EGAT because this organization
really inspires the very best in the way of job performance.
48 I often think of leaving EGAT because my immediate supervisor is
unfair to me.
49 I am satisfied with the benefits package I receive from EGAT
because it is far better than other organization offer.
50 EGAT allows employees to learn new skills for career advancement.
Hygiene Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for preventing dissatisfaction of employees

St.
No.

Statements

(1) Organization and administrative policies

1 EGAT policies emphasizes on the importance of shared vision in
uplifting aspirations and fostering a common goals.
2 EGAT employees help together to review the strategy and vision
based on current work realities, refocusing and redefining the
strategy to fit the organizations goals.
3 EGAT employees are encouraged to have a clear understanding of
the organizational policies and strategic plans.
4 EGAT leaders are avoided of autocratic ways of working, careful
judgement of decision, and recognition of the employees roles.
5 EGAT leaders communicate and emphasize on the missions, aims,
functions, and visions of organization policies.
6 I am encouraged to actively involve in formulating teamwork to
enhance superior performance.

View Point
Accepted Rejected

374
Continued

St.
No.

Statements

(1) Organization and administrative policies (Continued)

7 Missions and principles of EGAT policies are clarified and identified
in order to motivate and inspire the employees to give cooperation.
8 EGAT employees are not sufficiently motivated to understand how
to participate in team for increasing of work effectiveness.
9 EGAT employees are communicated expectations of the tasks by
telling what, when, how to perform the excellence tasks.
10 Long-term and short-term performance goals and policies are
created with clear understanding throughout the organization.
(2) Technical supervision
11 EGAT leaders utilize the leadership skills and ability to treat all
employees fairly.
12 EGAT employees are motivated to establish a high standard of
excellence and seek for continuous improvement.
13 I am given positive feedback from EGAT supervisors in order to
develop my career growth, technical skills, and job security.
14 I am sufficiently motivated by EGAT supervisors to understand how
to participate in team for increasing of work effectiveness.
15 EGAT employees are motivated to handle multi responsibilities and
increase their confidence in their abilities.
16 The process of communication is performed by EGAT supervisors
through the exchange of thoughts, messages, information, by
speech, visuals, signals, writing, and behaviour.
17 EGAT supervisors use negative or blaming words with a poor
attitude while communicate to employees.
18 Two-way communication between EGAT members is established for
improving of the work effectiveness.
19 Enhancing positive communication between EGAT members is
used to be the key to build effective teamwork, minimizing poor
communication and avoiding conflict.
20 EGAT members pay attention to what is being to communicate by
listening and watching.

View Point
Accepted Rejected

375
Continued

St.
No.

Statements

(3) Salary
21

Praise, money and reward are administered to employees with

fairness and justice.
22 System of salaries paying in EGAT compare favorably with salaries
in other systems with which I am familiar.
23 I get more salary as I am an outstanding employee.
24 I feel unappreciated by the work when I think about what salary and
advancement offers to me.
25 Salary, benefits, and reward loyalty are given to EGAT employees
according to their abilities.
26 Current salary motivates employees to perform well and no fear
about the financial instability of EGAT.
27 In EGAT, centralization is the basis for decisions about promotions
and salary increases.
28 Basis benefits criteria about employees compensation is stable and
consistently only after the work meet with standard criteria.
29 The increasing of salary is given to employee who devotes a lot of
attention on work efficiency or success.
30 I am encouraged to work hard because of my salary.
(4) Interpersonal relations
31
32
33

34
35

Positive interaction among EGAT members creates an atmosphere

in which they feel emotionally safe, secure and happy.
EGAT members use calm and friendly voices to create a positive
environment at the service.
EGAT employees are emphasized on the process of developing
consensus, building teams, making friends, cooperation, and
fostering loyalty.
Collaborative approach is encouraged for EGAT employees in order
to have a spirit of cooperation among employees.
EGAT employees show the high degree of sensitivity and respect to
those of different social and cultural background.

View Point
Accepted Rejected

376
Continued

St.
No.

Statements

(4) Interpersonal relations (Continued)

36

Effective nonverbal communication skills such as smiles and inviting

gestures are performed among EGAT members.
37 Overall EGAT employees avoid trusting each other and beliefs that
no one can perform well.
38 Trust and mutual relationship among EGAT employees stimulates
collaboration, consensus, and interpersonal relations.
39 I feel free to share ideas, give feedback, learn from others, and
work together for the improvement of effectiveness.
40 When problems arise, the team of EGAT employees openly
explores options to solve them.
(5) Working conditions
41
42
43
44
45
46

47
48

I have flexible working hours, sufficient lunch time for relax and
space of mind after my working hours.
I am not given physical facilities which contribute positive
organizational climate.
I am given adequate ICT equipment, supporting materials, audiovisual aids and communication technologies.
Physical environment in EGAT is clean, appropriate safety, and well
maintained.
Variety of resources and services which assists in being successful
for work achievement is sufficiently provided for EGAT employees.
Attractive, stimulating, appropriate working conditions and welfare
are provided for improving EGAT employees morale and
encourage the best working environment.
EGAT provides sufficient rest time and recreation area for physical
enjoyment as well as mental health.
I am satisfied that the amount of time I spend on assigned duty is
reasonable.

View Point
Accepted Rejected

377
Continued

St.
No.

Statements

View Point
Accepted Rejected

(5) Working conditions (Continued)

49
50

51

52

I am satisfied with my ability to maintain a balance between my

work and my personal life.
Facilities and physical conditions (e.g. lighting, ventilation, noise,
environment and temperature) are best provided for EGAT
employees to be comfortable and satisfaction.
Recreation activities, legal services, vacations, holidays, allow
absences, and retirement benefits are provided for EGAT
employees.
Employees compensation such as health care/insurance,
transportation, food, residence, gyms membership, country club,
and other establishment are provided for EGAT employees.

378
APPENDIX B
SCALE WHICH MEASURES EMPLOYEES MOTIVATION
(PRE-PILOT FORM)

Instruction: The purpose of the present scale is to measure employees motivation.

Please read the following 87 statements carefully and then mark () against the appropriate
column whether you agree or uncertain or disagree with each statement, keeping in
mind the statement should measure the following criteria:
(1) To see whether the statement can measure the employees motivation
(2) To see whether there was the consistency between the statement and the
employees motivation
(3) To see whether the instruction of the scale is self explanatory.
(4) To see whether the illustration in the scale is perfect.
(5) To decide the total time required to administer the scale.
In obtaining responses, the score was given as follow:
Agree response was given +1 score
Uncertain response was given 0 score
Disagree response was given -1 score
There are two factors (i.e. motivator and hygiene) in the scale and each factor
involves five sub-factors as follow:
Five sub-factors included in Motivator Factors:
(1) Achievement
(2) Recognition
(3) Work itself
(4) Responsibility
(5) Advancement of growth
Five sub-factors included in Hygiene Factors:
(1) Organization and administrative policies
(2) Technical supervision
(3) Salary
(4) Interpersonal relations
(5) Work conditions

379
Motivator Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for enhancing the employees motivation

Sr.
No.

Statements

(1) Achievement
1

I am supported by EGAT to achieve my goals and my

working standard.
2 Chances are given by EGAT for achieving in my career
path and position.
3 EGAT gives regular and timely feedback about the work
effectiveness to employees.
4 I am given opportunity from EGAT to learn variety of skills
to enhance my performance.
5 EGAT provides me more understanding about how my
job contributes to achievement of organizational goals.
6 EGAT provides guidance and mentorship programmes
for employees to achieve in their visible career path.
7 I am not given clear understanding about missions,
objectives, and value system of EGAT.
8 Opportunities for explanation and clarification are
provided by EGAT if employees are unable to
accomplish on their work.
9 EGAT actively seeks to understand what goals the
employees have to set for their achievement.
(2) Recognition
10
11
12
13

I get the praise and recognition on my accomplishment

given by EGAT staff.
EGAT manager and staff show too little concern and too
little interest in my ability and skills.
Everyone in EGAT appreciated for major accomplishment
of my work and performance.
I am given adequate praise and recognition for the
excellence work that I performed.

Level of Judges Agreement

Agree Uncertain Disagree

380
Continued

Sr.
No.

Statements

(2) Recognition (Continued)

14

I am given amount appreciation from EGAT staff about

my creative thoughts and ideas.
15 EGAT arranges the formal recognition programme, such
as employee of the month to appreciate the work well
done by employees.
16 EGAT provides a good evaluation system that recognizes
the true performance, efforts and intellectual capacity of
employees.
17 I am given sincere thanks from EGAT when I complete a
task or the jobs are well done.
(3) Work itself
18
19
20
21

22

23
24
25

I am given empowerment to do the challenging and

exciting work through delegation of authority.
I perceive that I am given opportunity to engage in
meaningful work.
My work is not adequately interested and challenged to
perform.
I am given good chances from EGAT to try my own
method of doing the job and share knowledge with
others.
I am satisfied with the chances given by EGAT in order to
create new or original ideas and visual information on my
own.
I am given adequately chances to do something
challenged and different from everyday.
I am satisfied with opportunities given by EGAT in order
to make use of my full abilities and skills.
My work is thrilling and requires high level of knowledge,
skills, aptitudes, talents and abilities.

Level of Judges Agreement

Agree Uncertain Disagree

381
Continued

Sr.
No.

Statements

(4) Responsibility
26

I am given considerable opportunities for independence

and freedom in how I do the work.
27 I am given opportunity to increase the accountability of
doing my work.
28 EGAT denies me any chance to use my personal initiative
or judgement in carrying out work.
29 I am given full credit for holding the responsibility on the
important work I do.
30 I am given empowerment and responsibility to make
decisions in my work rather than waiting for supervisors
to tell me what to do.
31 My effort of doing a good job is seldom blocked by red
tape.
32 I have additionally power to make judgement on my own
about my responsible working activity.
33 EGAT encourages employees to do the work
independently and make their own decision without
authority.
34 EGAT renders the opportunities for employees in sharing
the opinions and new ideas.
(5) Advancement of growth
35
36
37

38

Advancement in EGAT, such as, promotion and growth

motivate me to perform well.
I am given the advancement in my career path through
offering training and development opportunities.
I am given opportunities for possible growth and
contributing job promotion for successful in my
professional growth.
I am given chances for advancement on my abilities to
my full potential.

Level of Judges Agreement

Agree Uncertain Disagree

382
Continued

Sr.
No.

Statements

Level of Judges Agreement

Agree Uncertain Disagree

(5) Advancement of growth (Continued)

39 I feel unappreciated by EGAT when I think about what
advancement it offers to me.
40 I am proud to tell other I am part of EGAT because this
organization really inspires the very best in the way of job
performance.
41 I often think of leaving EGAT because my immediate
supervisor is unfair to me.
42 I am satisfied with the benefits package I receive from
EGAT because it is far better than other organization
offer.
43 EGAT allows employees to learn new skills for career
advancement.
Hygiene Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for preventing dissatisfaction of employees

Sr.
No.

Statements

(1) Organization and administrative policies

1

EGAT policies emphasizes on the importance of shared

vision in uplifting aspirations and fostering a common
goals.
EGAT employees help together to review the strategy
and vision based on current work realities, refocusing
and redefining the strategy to fit the organizations goals.
EGAT employees are encouraged to have a clear
understanding of the organizational policies and strategic
plans.
EGAT leaders are avoided of autocratic ways of working,
careful judgement of decision, and recognition of the
employees roles.

Level of Judges Agreement

Agree Uncertain Disagree

383
Continued

Sr.
No.

Statements

(1) Organization and administrative policies (Continued)

5

EGAT leaders communicate and emphasize on the

missions, aims, functions, and visions of organization
policies.
6 I am encouraged to actively involve in formulating
teamwork to enhance superior performance.
7 Missions and principles of EGAT policies are clarified
and identified in order to motivate and inspire the
employees to give cooperation.
8 EGAT employees are not sufficiently motivated to
understand how to participate in team for increasing of
work effectiveness.
9 EGAT employees are communicated expectations of the
tasks by telling what, when, how to perform the
excellence tasks.
(2) Technical supervision
10
11

12

13

14

EGAT leaders utilize the leadership skills and ability to

treat all employees fairly.
EGAT employees are motivated to establish a high
standard of excellence and seek for continuous
improvement.
I am given positive feedback from EGAT supervisors in
order to develop my career growth, technical skills, and
job security.
I am sufficiently motivated by EGAT supervisors to
understand how to participate in team for increasing of
work effectiveness.
EGAT employees are motivated to handle multi
responsibilities and increase their confidence in their
abilities.

Level of Judges Agreement

Agree Uncertain Disagree

384
Continued

Sr.
No.

Statements

(2) Technical supervision (Continued)

15

The process of communication is performed by EGAT

supervisors through the exchange of thoughts, messages,
information, by speech, visuals, signals, writing, and
behaviour.
16 EGAT supervisors use negative or blaming words with a
poor attitude while communicate to employees.
17 Two-way communication between EGAT members is
established for improving of the work effectiveness.
18 Enhancing positive communication between EGAT
members is used to be the key to build effective
teamwork, minimizing poor communication and
avoiding conflict.
(3) Salary
19
20
21
22
23
24
25

26

Praise, money and reward are administered to employees

with fairness and justice.
System of salaries paying in EGAT compare favorably
with salaries in other systems with which I am familiar.
I feel unappreciated by the work when I think about what
salary and advancement offers to me.
Salary, benefits, and reward loyalty are given to EGAT
employees according to their abilities.
Current salary motivates employees to perform well and
no fear about the financial instability of EGAT.
In EGAT, centralization is the basis for decisions about
promotions and salary increases.
Basis benefits criteria about employees compensation is
stable and consistently only after the work meet with
standard criteria.
The increasing of salary is given to employee who
devotes a lot of attention on work efficiency or success.

Level of Judges Agreement

Agree Uncertain Disagree

385
Continued

Sr.
No.

Statements

(4) Interpersonal relations

27

Positive interaction among EGAT members creates an

atmosphere in which they feel emotionally safe, secure and
happy.
28 EGAT members use calm and friendly voices to create a
positive environment at the service.
29 EGAT employees are emphasized on the process of
developing consensus, building teams, making friends,
cooperation, and fostering loyalty.
30 Collaborative approach is encouraged for EGAT
employees in order to have a spirit of cooperation among
employees.
31 Effective nonverbal communication skills such as smiles
and inviting gestures are performed among EGAT
members.
32 Overall EGAT employees avoid trusting each other and
beliefs that no one can perform well.
33 Trust and mutual relationship among EGAT employees
stimulates collaboration, consensus, and interpersonal
relations.
34 When problems arise, the team of EGAT employees
openly explores options to solve them.
(5) Working conditions
35
36
37
38

I have flexible working hours, sufficient lunch time for

relax and space of mind after my working hours.
I am not given physical facilities which contribute positive
organizational climate.
I am given adequate ICT equipment, supporting materials,
audio-visual aids and communication technologies.
Physical environment in EGAT is clean, appropriate
safety, and well maintained.

Level of Judges Agreement

Agree Uncertain Disagree

386
Continued

Sr.
No.

Statements

Level of Judges Agreement

Agree Uncertain Disagree

(5) Working conditions (Continued)

39

40

41
42

43

44

Variety of resources and services which assists in being

successful for work achievement is sufficiently provided
for EGAT employees.
Attractive, stimulating, appropriate working conditions
and welfare are provided for improving EGAT employees
morale and encourage the best working environment.
EGAT provides sufficient rest time and recreation area for
physical enjoyment as well as mental health.
Facilities and physical conditions (e.g. lighting,
ventilation, noise, environment and temperature) are best
provided for EGAT employees to be comfortable and
satisfaction.
Recreation activities, legal services, vacations, holidays,
allow absences, and retirement benefits are provided for
EGAT employees.
Employees compensation such as health care/insurance,
transportation, food, residence, gyms membership,
country club, and other establishment are provided for
EGAT employees.

387
APPENDIX C
SCALE WHICH MEASURES EMPLOYEES MOTIVATION
(PILOT FORM)

Instruction : The purpose of the scale is to measure the employees motivation.

This scale is divided into two parts:
(1) Respondents information
(2) Employees motivation (Motivator factors and Hygiene factors)
Part 1: Respondents information
Instruction: Please tick mark in () in front of the choices according to your personal
information
1. Sex
(..) Male
(..) Female
2. Age
(..) 21 30 years old
(..) 31 40 years old
(..) 41 50 years old
(..) 51 60 years old
3. Level of education
(..) Lower than bachelor degree
(..) Bachelor degree
(..) Master degree onwards
4. Work experience
(..) 01 10 years
(..) 11 20 years
(..) 21 30 years
(..) 31 40 years
Part 2: Employees motivation
Instruction: The following 82 statements involve the employees motivation.
Against each statement, 5 columns of level of agreement about employees motivation are
given such as strongly agree, agree, uncertain, disagree, and strongly disagree.
Please read the statements yourself. After reading, you are requested to weight it and

388
decide the level of your agreement regarding the employees motivation. Then, you
complete the statements by putting ( ) mark against it in the appropriate column.
There is no correct or incorrect answer to the statements in the scale. All of your
responses will be kept confidential, hence feel free to express your opinion. Please answer
sincerely as possible every statement. The results obtained from the analysis of the data will
be reported anonymously and therefore they will not effect your work. This test only offers
orientation and lacks diagnostic value.
There are two factors (i.e. motivator and hygiene) in the scale and each factor
involves five sub-factors as follow:
Five sub-factors included in Motivator Factors:
(1) Achievement
(2) Recognition
(3) Work itself
(4) Responsibility
(5) Advancement of growth
Five sub-factors included in Hygiene Factors:
(1) Organization and administrative policies
(2) Technical supervision
(3) Salary
(4) Interpersonal relations
(5) Work conditions
Example
Strongly
Agree
Uncertain
Disagree
Strongly
No.
Statements
Agree

0
00

You have sufficient care from

EGAT.
You have mutual relationship
with EGAT staff.

Disagree

389
Motivator Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for enhancing the employees motivation
Level of Agreement
St.

No.

Statements

(1) Achievement
1 I am supported by EGAT to achieve my
goals and my working standard.
2 Chances are given by EGAT for
achieving in my career path and
position.
3 EGAT gives regular and timely
feedback about the work effectiveness
to employees.
4 I am given opportunity from EGAT to
learn variety of skills to enhance my
performance.
5 EGAT provides me more understanding
about how my job contributes to
achievement of organizational goals.
6 EGAT provides guidance and
mentorship programmes for employees
to achieve in their visible career path.
7 I am not given clear understanding
about missions, objectives, and value
system of EGAT.
8 Opportunities for explanation and
clarification are provided by EGAT if
employees are unable to accomplish on
their work.
9 EGAT actively seeks to understand
what goals the employees have to set
for their achievement.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

390
Continued

St.
No.

Level of Agreement

Statements

(2) Recognition
10 I get the praise and recognition on my
accomplishment given by EGAT staff.
11 EGAT manager and staff show too little
concern and too little interest in my
ability and skills.
12 Everyone in EGAT appreciated for
major accomplishment of my work and
performance.
13 I am given adequate praise and
recognition for the excellence work that
I performed.
14 I am given amount appreciation from
EGAT staff about my creative thoughts
and ideas.
15 EGAT arranges the formal recognition
programme, such as employee of the
month to appreciate the work well
done by employees.
16 EGAT provides a good evaluation
system that recognizes the true
performance, efforts and intellectual
capacity of employees.
17 I am given sincere thanks from EGAT
when I complete a task or the jobs are
well done.
(3) Work itself
18 I am given empowerment to do the
challenging and exciting work through
delegation of authority.
19 I perceive that I am given opportunity to
engage in meaningful work.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

391
Continued

St.
No.

Level of Agreement

Statements

(3) Work itself (Continued)

20 My work is not adequately interested
and challenged to perform.
21 I am given good chances from EGAT to
try my own method of doing the job and
share knowledge with others.
22 I am satisfied with the chances given by
EGAT in order to create new or original
ideas and visual information on my own.
23 I am given adequately chances to do
something challenged and different
from everyday.
24 I am satisfied with opportunities given
by EGAT in order to make use of my full
abilities and skills.
25 My work is thrilling and requires high
level of knowledge, skills, aptitudes,
talents and abilities.
(4) Responsibility
26 I am given considerable opportunities
for independence and freedom in how I
do the work.
27 I am given opportunity to increase the
accountability of doing my work.
28 EGAT denies me any chance to use my
personal initiative or judgement in
carrying out work.
29 I am given full credit for holding the
responsibility on the important work I
do.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

392
Continued

St.
No.

Level of Agreement

Statements

(4) Responsibility (Continued)

30 I am given empowerment and
responsibility to make decisions in my
work rather than waiting for supervisors
to tell me what to do.
31 My effort of doing a good job is seldom
blocked by red tape.
32 I have additionally power to make
judgement on my own about my
responsible working activity.
33 EGAT encourages employees to do the
work independently and make their own
decision without authority.
(5) Advancement of growth
34 Advancement in EGAT, such as,
promotion and growth motivate me to
perform well.
35 I am given the advancement in my
career path through offering training
and development opportunities.
36 I am given opportunities for possible
growth and contributing job promotion
for successful in my professional
growth.
37 I am given chances for advancement
on my abilities to my full potential.
38 I feel unappreciated by EGAT when I
think about what advancement it offers
to me.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

393
Continued

St.
No.

Level of Agreement

Statements

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

(5) Advancement of growth (Continued)

39 I am proud to tell other I am part of
EGAT because this organization really
inspires the very best in the way of job
performance.
40 I often think of leaving EGAT because
my immediate supervisor is unfair to
me.
41 I am satisfied with the benefits package
I receive from EGAT because it is far
better than other organization offer.
Hygiene Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for preventing dissatisfaction of employees
Level of Agreement
St.

No.

Statements

(1) Organization and administrative policies

1 EGAT policies emphasizes on the
importance of shared vision in uplifting
aspirations and fostering a common
goals.
2 EGAT employees help together to
review the strategy and vision based on
current work realities, refocusing and
redefining the strategy to fit the
organizations goals.
3 EGAT employees are encouraged to
have a clear understanding of the
organizational policies and strategic
plans.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

394
Continued

St.
No.

Level of Agreement

Statements

(1) Organization and administrative policies

(Continued)
4 EGAT leaders are avoided of autocratic
ways of working, careful judgement of
decision, and recognition of the
employees roles.
5 EGAT leaders communicate and
emphasize on the missions, aims,
functions, and visions of organization
policies.
6 I am encouraged to actively involve in
formulating teamwork to enhance
superior performance.
7 Missions and principles of EGAT
policies are clarified and identified in
order to motivate and inspire the
employees to give cooperation.
8 EGAT employees are not sufficiently
motivated to understand how to
participate in team for increasing of
work effectiveness.
(2) Technical supervision
9 EGAT leaders utilize the leadership
skills and ability to treat all employees
fairly.
10 EGAT employees are motivated to
establish a high standard of excellence
and seek for continuous improvement.
11 I am given positive feedback from
EGAT supervisors in order to develop
my career growth, technical skills, and
job security.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

395
Continued

St.
No.

Level of Agreement

Statements

(2) Technical supervision (Continued)

12 I am sufficiently motivated by EGAT
supervisors to understand how to
participate in team for increasing of
work effectiveness.
13 EGAT employees are motivated to
handle multi responsibilities and
increase their confidence in their
abilities.
14 The process of communication is
performed by EGAT supervisors through
the exchange of thoughts, messages,
information, by speech, visuals, signals,
writing, and behaviour.
15 EGAT supervisors use negative or
blaming words with a poor attitude while
communicate to employees.
16 Enhancing positive communication
between EGAT members is used to be
the key to build effective teamwork,
minimizing poor communication and
avoiding conflict.
(3) Salary
17 Praise, money and reward are
administered to employees with fairness
and justice.
18 System of salaries paying in EGAT
compare favorably with salaries in other
systems with which I am familiar.
19 I feel unappreciated by the work when I
think about what salary and
advancement offers to me.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

396
Continued

St.
No.

Level of Agreement

Statements

(3) Salary (Continued)

20 Salary, benefits, and reward loyalty are
given to EGAT employees according to
their abilities.
21 Current salary motivates employees to
perform well and no fear about the
financial instability of EGAT.
22 In EGAT, centralization is the basis for
decisions about promotions and salary
increases.
23 Basis benefits criteria about employees
compensation is stable and consistently
only after the work meet with standard
criteria.
24 The increasing of salary is given to
employee who devotes a lot of attention
on work efficiency or success.
(4) Interpersonal relations
25 Positive interaction among EGAT
members creates an atmosphere in
which they feel emotionally safe, secure
and happy.
26 EGAT members use calm and friendly
voices to create a positive environment at
the service.
27 EGAT employees are emphasized on
the process of developing consensus,
building teams, making friends,
cooperation, and fostering loyalty.
28 Collaborative approach is encouraged
for EGAT employees in order to have a
spirit of cooperation among employees.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

397
Continued

St.
No.

Level of Agreement

Statements

(4) Interpersonal relations (Continued)

29 Effective nonverbal communication
skills such as smiles and inviting
gestures are performed among EGAT
members.
30 Overall EGAT employees avoid trusting
each other and beliefs that no one can
perform well.
31 Trust and mutual relationship among
EGAT employees stimulates
collaboration, consensus, and
interpersonal relations.
32 When problems arise, the team of EGAT
employees openly explores options to
solve them.
(5) Working conditions
33 I have flexible working hours, sufficient
lunch time for relax and space of mind
after my working hours.
34 I am not given physical facilities which
contribute positive organizational
climate.
35 I am given adequate ICT equipment,
supporting materials, audio-visual aids
and communication technologies.
36 Physical environment in EGAT is clean,
appropriate safety, and well maintained.
37 Attractive, stimulating, appropriate
working conditions and welfare are
provided for improving EGAT
employees morale and encourage the
best working environment.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

398
Continued

St.
No.

Level of Agreement

Statements

Strongly
Agree

Agree

(5) Working conditions (Continued)

38 EGAT provides sufficient rest time and
recreation area for physical enjoyment
as well as mental health.
39 Facilities and physical conditions (e.g.
lighting, ventilation, noise, environment
and temperature) are best provided for
EGAT employees to be comfortable and
satisfaction.
40 Recreation activities, legal services,
vacations, holidays, allow absences,
and retirement benefits are provided for
EGAT employees.
41 Employees compensation such as
health care/insurance, transportation,
food, residence, gyms membership,
country club, and other establishment
are provided for EGAT employees.

Uncertain

Disagree

Strongly
Disagree

399
APPENDIX D
SCALE WHICH MEASURES EMPLOYEES MOTIVATION
(FINAL FORM)

Instruction : The purpose of the scale is to measure the employees motivation.

This scale is divided into two parts:
(1) Respondents information
(2) Employees motivation (Motivator factors and Hygiene factors)
Part 1: Respondents information
Instruction: Please tick mark in () in front of the choices according to your personal
information
1. Sex
(..) Male
(..) Female
2. Age
(..) 21 30 years old
(..) 31 40 years old
(..) 41 50 years old
(..) 51 60 years old
3. Level of education
(..) Lower than bachelor degree
(..) Bachelor degree
(..) Master degree onwards
4. Work experience
(..) 01 10 years
(..) 11 20 years
(..) 21 30 years
(..) 31 40 years
Part 2: Employees motivation
Instruction: The following 80 statements involve the employees motivation.
Against each statement, 5 columns of level of agreement about employees motivation are
given such as strongly agree, agree, uncertain, disagree, and strongly disagree.
Please read the statements yourself. After reading, you are requested to weight it and

400
decide the level of your agreement regarding the employees motivation. Then, you
complete the statements by putting ( ) mark against it in the appropriate column.
There is no correct or incorrect answer to the statements in the scale. All of your
responses will be kept confidential, hence feel free to express your opinion. Please answer
sincerely as possible every statement. The results obtained from the analysis of the data will
be reported anonymously and therefore they will not effect your work. This test only offers
orientation and lacks diagnostic value.
There are two factors (i.e. motivator and hygiene) in the scale and each factor
involves five sub-factors as follow:
Five sub-factors included in Motivator Factors:
(1) Achievement
(2) Recognition
(3) Work itself
(4) Responsibility
(5) Advancement of growth
Five sub-factors included in Hygiene Factors:
(1) Organization and administrative policies
(2) Technical supervision
(3) Salary
(4) Interpersonal relations
(5) Work conditions
Example
Strongly
Agree
Uncertain
Disagree
Strongly
No.
Statements
Agree

0
00

You have sufficient care from

EGAT.
You have mutual relationship
with EGAT staff.

Disagree

401
Motivator Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for enhancing the employees motivation
Level of Agreement
St.

No.

Statements

(1) Achievement
1 Chances are given by EGAT for
achieving in my career path and
position.
2 EGAT gives regular and timely
feedback about the work effectiveness
to employees.
3 I am given opportunity from EGAT to
learn variety of skills to enhance my
performance.
4 EGAT provides me more understanding
about how my job contributes to
achievement of organizational goals.
5 EGAT provides guidance and
mentorship programmes for employees
to achieve in their visible career path.
6 I am not given clear understanding
about missions, objectives, and value
system of EGAT.
7 Opportunities for explanation and
clarification are provided by EGAT if
employees are unable to accomplish on
their work.
8 EGAT actively seeks to understand
what goals the employees have to set
for their achievement.
(2) Recognition (Continued)
9 I get the praise and recognition on my
accomplishment given by EGAT staff.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

402
Continued

St.
No.

Level of Agreement

Statements

(2) Recognition
10 EGAT manager and staff show too little
concern and too little interest in my
ability and skills.
11 Everyone in EGAT appreciated for
major accomplishment of my work and
performance.
12 I am given adequate praise and
recognition for the excellence work that
I performed.
13 I am given amount appreciation from
EGAT staff about my creative thoughts
and ideas.
14 EGAT arranges the formal recognition
programme, such as employee of the
month to appreciate the work well
done by employees.
15 EGAT provides a good evaluation
system that recognizes the true
performance, efforts and intellectual
capacity of employees.
16 I am given sincere thanks from EGAT
when I complete a task or the jobs are
well done.
(3) Work itself
17 I am given empowerment to do the
challenging and exciting work through
delegation of authority.
18 I perceive that I am given opportunity to
engage in meaningful work.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

403
Continued

St.
No.

Level of Agreement

Statements

(3) Work itself (Continued)

19 My work is not adequately interested
and challenged to perform.
20 I am given good chances from EGAT to
try my own method of doing the job and
share knowledge with others.
21 I am satisfied with the chances given by
EGAT in order to create new or original
ideas and visual information on my own.
22 I am given adequately chances to do
something challenged and different
from everyday.
23 I am satisfied with opportunities given
by EGAT in order to make use of my full
abilities and skills.
24 My work is thrilling and requires high
level of knowledge, skills, aptitudes,
talents and abilities.
(4) Responsibility
25 I am given considerable opportunities
for independence and freedom in how I
do the work.
26 I am given opportunity to increase the
accountability of doing my work.
27 EGAT denies me any chance to use my
personal initiative or judgement in
carrying out work.
28 I am given full credit for holding the
responsibility on the important work I
do.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

404
Continued

St.
No.

Level of Agreement

Statements

(4) Responsibility (Continued)

29 I am given empowerment and
responsibility to make decisions in my
work rather than waiting for supervisors
to tell me what to do.
30 My effort of doing a good job is seldom
blocked by red tape.
31 I have additionally power to make
judgement on my own about my
responsible working activity.
32 EGAT encourages employees to do the
work independently and make their own
decision without authority.
(5) Advancement of growth
33 Advancement in EGAT, such as,
promotion and growth motivate me to
perform well.
34 I am given the advancement in my
career path through offering training
and development opportunities.
35 I am given opportunities for possible
growth and contributing job promotion
for successful in my professional
growth.
36 I am given chances for advancement
on my abilities to my full potential.
37 I feel unappreciated by EGAT when I
think about what advancement it offers
to me.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

405
Continued

St.
No.

Level of Agreement

Statements

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

(5) Advancement of growth (Continued)

38 I am proud to tell other I am part of
EGAT because this organization really
inspires the very best in the way of job
performance.
39 I often think of leaving EGAT because
my immediate supervisor is unfair to
me.
40 I am satisfied with the benefits package
I receive from EGAT because it is far
better than other organization offer.
Hygiene Factors
Please indicate the extent you agree with the following statement regarding the activities provided by
Electricity Generating Authority of Thailand (EGAT) for preventing dissatisfaction of employees
Level of Agreement
St.

No.

Statements

(1) Organization and administrative policies

1 EGAT policies emphasizes on the
importance of shared vision in uplifting
aspirations and fostering a common
goals.
2 EGAT employees help together to
review the strategy and vision based on
current work realities, refocusing and
redefining the strategy to fit the
organizations goals.
3 EGAT employees are encouraged to
have a clear understanding of the
organizational policies and strategic
plans.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

406
Continued

St.
No.

Level of Agreement

Statements

(1) Organization and administrative policies

(Continued)
4 EGAT leaders are avoided of autocratic
ways of working, careful judgement of
decision, and recognition of the
employees roles.
5 EGAT leaders communicate and
emphasize on the missions, aims,
functions, and visions of organization
policies.
6 I am encouraged to actively involve in
formulating teamwork to enhance
superior performance.
7 Missions and principles of EGAT
policies are clarified and identified in
order to motivate and inspire the
employees to give cooperation.
8 EGAT employees are not sufficiently
motivated to understand how to
participate in team for increasing of
work effectiveness.
(2) Technical supervision
9 EGAT leaders utilize the leadership
skills and ability to treat all employees
fairly.
10 EGAT employees are motivated to
establish a high standard of excellence
and seek for continuous improvement.
11 I am given positive feedback from
EGAT supervisors in order to develop
my career growth, technical skills, and
job security.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

407
Continued

St.
No.

Level of Agreement

Statements

(2) Technical supervision (Continued)

12 I am sufficiently motivated by EGAT
supervisors to understand how to
participate in team for increasing of
work effectiveness.
13 EGAT employees are motivated to
handle multi responsibilities and
increase their confidence in their
abilities.
14 The process of communication is
performed by EGAT supervisors through
the exchange of thoughts, messages,
information, by speech, visuals, signals,
writing, and behaviour.
15 EGAT supervisors use negative or
blaming words with a poor attitude while
communicate to employees.
16 Enhancing positive communication
between EGAT members is used to be
the key to build effective teamwork,
minimizing poor communication and
avoiding conflict.
(3) Salary
17 Praise, money and reward are
administered to employees with fairness
and justice.
18 System of salaries paying in EGAT
compare favorably with salaries in other
systems with which I am familiar.
19 I feel unappreciated by the work when I
think about what salary and
advancement offers to me.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

408
Continued

St.
No.

Level of Agreement

Statements

(3) Salary (Continued)

20 Salary, benefits, and reward loyalty are
given to EGAT employees according to
their abilities.
21 Current salary motivates employees to
perform well and no fear about the
financial instability of EGAT.
22 In EGAT, centralization is the basis for
decisions about promotions and salary
increases.
23 Basis benefits criteria about employees
compensation is stable and consistently
only after the work meet with standard
criteria.
24 The increasing of salary is given to
employee who devotes a lot of attention
on work efficiency or success.
(4) Interpersonal relations
25 Positive interaction among EGAT
members creates an atmosphere in
which they feel emotionally safe, secure
and happy.
26 EGAT members use calm and friendly
voices to create a positive environment at
the service.
27 EGAT employees are emphasized on
the process of developing consensus,
building teams, making friends,
cooperation, and fostering loyalty.
28 Collaborative approach is encouraged
for EGAT employees in order to have a
spirit of cooperation among employees.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

409
Continued

St.
No.

Level of Agreement

Statements

(4) Interpersonal relations (Continued)

29 Effective nonverbal communication
skills such as smiles and inviting
gestures are performed among EGAT
members.
30 Overall EGAT employees avoid trusting
each other and beliefs that no one can
perform well.
31 Trust and mutual relationship among
EGAT employees stimulates
collaboration, consensus, and
interpersonal relations.
32 When problems arise, the team of EGAT
employees openly explores options to
solve them.
(5) Working conditions
33 I have flexible working hours, sufficient
lunch time for relax and space of mind
after my working hours.
34 I am given adequate ICT equipment,
supporting materials, audio-visual aids
and communication technologies.
35 Physical environment in EGAT is clean,
appropriate safety, and well maintained.
36 Attractive, stimulating, appropriate
working conditions and welfare are
provided for improving EGAT
employees morale and encourage the
best working environment.

Strongly
Agree

Agree

Uncertain

Disagree

Strongly
Disagree

410
Continued

St.
No.

Level of Agreement

Statements

Strongly
Agree

Agree

(5) Working conditions (Continued)

37 EGAT provides sufficient rest time and
recreation area for physical enjoyment
as well as mental health.
38 Facilities and physical conditions (e.g.
lighting, ventilation, noise, environment
and temperature) are best provided for
EGAT employees to be comfortable and
satisfaction.
39 Recreation activities, legal services,
vacations, holidays, allow absences,
and retirement benefits are provided for
EGAT employees.
40 Employees compensation such as
health care/insurance, transportation,
food, residence, gyms membership,
country club, and other establishment
are provided for EGAT employees.

Uncertain

Disagree

Strongly
Disagree