Good Housekeeping & TQM

CENTER FOR LABOR EDUCATION, ADVOCACY RESEARCH
AND DEVELOPMENT, INC. (CLEARED)
TIN NO. 004-834-830-000 NON VAT, Diliman, Quezon City 1101 PHILIPPINES,
Tel. Nos. 928-6396, Fax- 9207717 website: http://solair.upd.edu.ph
Foundation of the UP School of Labor and Industrial Relations
March 31, 2010

Dear HR practitioners, supervisors and managers:
The Center for Labor Education, Advocacy Research and Development, Inc. of
U.P. SOLAIR is proud to offer this comprehensive 2-days seminar-workshop on-
Good Housekeeping and

Total Quality Management
http://upcertificate.webs.com/goodhousekeepingtqm.htm
based on a Guidebook
written by Dean Jorge V. Sibal
May 25-26, 2010
This seminar and the guidebook are both important reference materials for
planners, implementers and practitioners of TQM, productivity and quality standards.
Good housekeeping is the first step in building up local and global quality standards. It is
especially designed for small and medium enterprises whose desire is to grow in this
competitive environment. The seminar features good practices of local brands that have
become international brands like the Jollibee brand. It also features workshops on the
various TQM tools used in the practice of good housekeeping not only by supervisors and
managers but also by employees and practitioners of 5S and quality customer service.
The seminar-workshop is coordinated and facilitated by Dean Jorge V. Sibal,
author of several books on Human Resource Management and Industrial Relations.
Among his books are HRD, IR and Management in the Philippine Setting, Philippine
Labor and the Economy, Changes and Challenges: 60 Years of Struggle towards Decent
Work (2008), Theories in Industrial Relations (2009), and CSR and Occupational Safety
and Health (2010).
Jorge V. Sibal
Seminar Coordinator
Good Housekeeping and Total Quality Management

TOPIC OUTLINE
Day 1- AM
Total Quality Management (TQM) and Workplace Management
o Good housekeeping, the first step in TQM and productivity
o The 5S Program as a values enhancement mechanism and employee
involvement/empowerment
o The principles and practices of 5S, a Japanese technology for keeping the
workplace neat, clean and orderly
o Factors that will contribute to a successful 5S Program?
PM
Implementing the Good Housekeeping Program
o Planning and establishing good housekeeping standards in your workplace
o Steps in installing a 5S Program
o Evaluating a 5S Program and rewarding program participants
o Workshop- Is there a need to introduce or enhance a 5S Program your
workplace?
Day 2- AM
TQM and Quality Customer Service
o TQM and Quality Customer Service
o Good practices in good housekeeping and quality customer services- food
manufacturing and retailing, school and Jollibee fast food chain
o Workshop
PM
Implementing the 5S Program- Tools and Techniques
o Conducting a meeting, preparing a training proposal and preparing a
procedures manual
o Group problem solving technique (brainstorming, nominal group technique,
Delphi method and Ishikawa diagram)
o Work simplification techniques, flowcharting and cost benefit analysis
o Workshops
Coordinator: Dean Jorge V. Sibal of UP SOLAIR, Philippine national expert of Asian
Productivity Organization (APO) of Tokyo, Japan, contract researcher of ILO in
Geneva, Switzerland, former President of Nikkeiren Alumni Association, social
compliance associate of ECOP, ILO and Verite of the USA, and IR/management
professor UP who held various managerial and consultancy positions in personnel,
administration, project management and project development, corporate communications
and advertising (email- sibal_jorge@yahoo.com ; http://www.freewebs.com_jorge_sibal )
For confirmation/reservation of participants: Fax or call 9207717 or email

sibal_jorge@yahoo.com / ianecruz@yahoo.com / faye_lumpas@yahoo.com
Good Housekeeping & TQM
May 25-26, 2010
Name of Participants:
Position
1. _______________________________________
____________________
2. _______________________________________
____________________
3. _______________________________________
____________________
4. _______________________________________
____________________
Company________________________________________________________
Tel.-Fax. _____________________ email______________________________
Name of Representative/Position: _____________________________________
/___/ We are interested in conducting this seminar workshop in-house. Please
contact Mr./Ms.___________________________________________ at tel-fax
________________ or email______________________________

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CENTER FOR LABOR EDUCATION, ADVOCACY RESEARCH

AND DEVELOPMENT, INC. (CLEARED)

March 31, 2010

Good Housekeeping and

Good Housekeeping and Total Quality Management

For confirmation/reservation of participants: Fax or call 9207717 or email

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