PROJECT ON

A STUDY ON JOB SATISFACTION LEVEL AMONG EMPLOYEES OF

BANKING SECTOR IN ULHASNAGAR
BACHELOR OF MANAGEMENT STUDIES
SEMESTER V

In partial fulfillment of requirement for the

Award of Degree of Bachelors of Management studies

Submitted By:
Mr. Deepak Mahesh Khatri
Roll No. 01

Under the Guidance of:

Prof. Kajal Bhojwani
SMT. CHANDIBAI HIMATHMAL MANSUKHANI COLLEGE
ULHASNAGAR 421003

UNIVERSITY OF MUMBAI
2014 2015

Department of Management Studies

Certificate
Thisistocertifythat Mr.DeepakKhatri ofT.Y.BMS.hassuccessfullycompletedthe
projecttitledAStudyOnJobSatisfactionLevelAmongEmployeesOfBankingSector
In Ulhasnagar under my guidance for the academic year 201415. The information
submittedistrueandoriginalaspermyknowledge.

Ms.KajalBhojwani
(ProjectGuide)

Mr.SunilLalchandani
(Coordinator,BMS)

Dr.PadmaV.Deshmukh
(I/CPrincipal)

ExternalExaminer

DECLARATION

_____I, Deepak Khatri student of SMT. CHANDIBAI HIMATHMAL

MANSUKHANI COLLEGE, ULHASNAGAR studying in Third Year of
Bachelor of Management Studies (TYBMS) hereby declare that I have
completed this project on A Study on Job Satisfaction Level Among
Employees of Banking Sector in Ulhasnagar in the academic year 201415.The information submitted is true and original to the best of my knowledge.

____________
Deepak Khatri
T.Y.BMS
C.H.M COLLEGE

ACKNOWLEDGEMENT

I would like to express my gratitude to my guide Prof. Kajal Bhojwani as

well as my college who gave me the opportunity to do this knowledgeable
project on the topic AStudyonJobSatisfactionLevelAmongEmployeesof
Banking Sector in Ulhasnagar, which helped me broaden my knowledge
about Human Resources and its importance .

OBJECTIVES OF THE STUDY

The study is aimed at finding out job satisfaction of bank employees in
Ulhasnagar
To find out the satisfaction level of bank employee regarding various job
aspects like superior-subordinate relationships, Safety factors, Social
factors, employee assistance policy, Development factor and finally
Compensation.
To identify the factors responsible for satisfaction or dissatisfaction of the
bank employees.
To suggest some ways of improvement the state of job satisfaction of the
bank employees.
To find out overall job satisfaction of bank employees.

RESEARCH METHODOLOGY

Primary data:
Primary data is collected from bank employees of SBI, AXIS BANK and
NAV JEEVAN CO-OP BANK in way of structured questionnaire.
Sample size
1 Branch of Public (SBI), Private (AXIS Bank) and Co-operative (Nav jeevan Co-op
Bank) sectors banks

Secondary data:
Various books and research paper on human resources management and job
satisfaction of banks employees were referred in the making of this project.
Books by Personnel and Human Resource Management and research papers are

Where the Job Satisfaction of Bank Employees Lies: An Analysis of the

Satisfaction Factors in Dhaka City (Bangladesh)

Factors Influencing Job Satisfaction of Banking Sector Employees in Chennai

(India)
Job Satisfaction and Contributing Variables among the Bank Employees in
Cuddalore District (India)

and a few information and articles are taken from the internet.

LIMITATIONS OF THE STUDY

Although the study was carried out with extreme enthusiasm and careful planning there are
several limitations, which handicapped the research.

Time Constraints:
The time given for the project to be completed is less and thus there are chances that some
information might have been left out, however due care is taken to include all the relevant
information needed.

Sample size:
Due to time constraints the sample size was relatively small and would definitely have been
more representative if I had collected information from more respondents

Accuracy:
It is difficult to know if all the respondents gave accurate information; some respondents tend
to give misleading information

EXECUTIVE SUMMARY
Job satisfaction is a term, which refers to an individuals general attitude
toward his or her job. A person with a high level of job satisfaction holds
positive attitudes towards the job, while a person who is dissatisfied with his or
her job holds negative attitudes about the job. When people speak of employee
attitudes, more often than not they mean job satisfaction. So, in value of job
satisfaction Organization is a very vital place for an employee, where he or she
can shows their performance. Besides, the performances of every employee also
depend on the performance of their respective organization.
The link between sound and well-developed financial systems and
economic growth is a fundamental one. Empirical evidence, both in developing
and advanced economies, has shown that countries with developed financial
systems grow at faster rates.
This research intends to investigate the relationships of Work
environment, stress, participation in decision making, job security, superiorsubordinate relationship, etc. are the independent variable and job satisfaction is
the Dependent Variable. Collected data were analyzed by using cross table
analysis.
Using a sample of 10 employees of each bank, this study traced the SBI, AXIS
bank and Nav-Jeevan co-op Bank to the job satisfaction of employees at the
workplace through the quality of life factors of job involvement and sense of
competence. Results indicated that personal, job, and organizational climate

factors influence people in their jobs, which in turn influenced the intra psychic
reward of sense of competence that they experienced, which then directly
influenced employees job satisfaction.
So job satisfaction is important factor in banking system you will know
more when you study this project i.e. A Study on Job Satisfaction Level
among Employees of Banking Sector in Ulhasnagar

CONTENTS
Sr. No.

Particulars

Page No.

1.

Introduction

2.

Review of Literature

13

3.

Area of Study

16

4.

Findings and Analysis

22

5.

Interpretations

51

6.

Suggestions

55

7.

Conclusion

56

8.

References

57

Annexure

59

CHAPTER 1: INTRODUCTION
1.1 CONCEPT OF JOB SATISFACTION
The term job satisfaction has been conceptualized in many ways. Job satisfaction
focuses on all the feelings that an individual has about her job. It has been assumed by
organizational behaviour research that individuals who express high satisfaction in their jobs
are likely to be more productive, have higher involvement and are likely to resign less than
employees with less satisfaction.
Job satisfaction is simply how people feel about their jobs and different aspects of
their jobs. It is the extent to which people like (satisfaction) or dislike (dissatisfaction) their
jobs.
A bank is a financial institution which deals with deposits and advances and other
related services. It receives money from those who want to save in the form of deposits and it
lends money to those who need it. Finance is the life blood of trade, commerce and industry.
Now-a-days, banking sector acts as the backbone of modern business. Development of any
country mainly depends upon the banking system.
The Indian banking has finally worked up to the competitive dynamics of the new
Indian market and is addressing the relevant issues to take on the multifarious challenges of
globalization. Banks that employ IT solutions are perceived to be futuristic and proactive
players capable of meeting the multifarious requirements of the large customers base.
The Indian banking has come from a long way from being a sleepy business
institution to a highly proactive and dynamic entity. This transformation has been largely
brought about by the large dose of liberalization and economic reforms that allowed banks to

explore new business opportunities rather than generating revenues from conventional
streams (i.e. borrowing and lending).
1.2 What is a Bank?
A Bank is a financial organization which accepts deposits that can be withdrawn on
Demand and also lends money to individuals and business houses that need it.
Structure of banking sector in India:

Type of Banks

Major Shareholders

Major Players

Public Sector Banks

Government of India

SBI,

Private Sector Banks

Private Individuals

Baroda, Bank of India, etc

ICICI Bank, HDFC Bank, Axis

Canara Bank, Bank of

Bank, Kotak Mahindra Bank, Yes

Foreign Banks

Bank etc.
Standard Chartered Bank, Citi

Foreign Entity
RBI

Regional Rural Banks

State

BNP Paribas, etc.

Andhra Pradesh Grameena Vikas

Govt. and sponsor Bank

in the
Schedule

Bank, Uttranchal Gramin Bank,

ratio of 50:15:35
Anyone
can

Prathama Bank, etc.

Saraswat Co-operative

Central Govt., Concerned

Cooperative Banks

Bank, HSBC, Deutsche Bank,

Banks

become

the

shareholder of coop bank by

Commercials
purchasing of shares
Banks

Public Sector
Banks

Private Sector
Banks

Foregin Banks

Cosmos Co-operative Bank and

Cooperative
Shamrao Vithal
Co-Op Bank, etc
Banks

Regional
Rural Banks

Urban
Cooperative

Reserve Bank of India Act, 1934: governs the Reserve Bank functions
Banking Regulation Act, 1949: governs the financial sector
What is RBI?

Bank,

State
Cooperative

RBI is India's central bank. The Reserve Bank of India was established on April 1,
1935 in accordance with the provisions of the Reserve Bank of India Act, 1934.
RBI acts as a banker to the Government and Banks.
The Central Bank maintains record of Government revenue and expenditure under
various heads. It maintains deposit accounts of all other banks and advances money to other
banks, when needed.
Another important function of the Central Bank is the issuance of currency notes,
regulating their circulation in the country by different methods.
What is Scheduled Bank?
All banks which are included in the Second Schedule to the Reserve Bank of India
Act, 1934 are scheduled banks.
These banks comprise Scheduled Commercial Banks and Scheduled Cooperative
Banks.
Almost all banks are Scheduled banks in India.
What are Commercial Banks?
Commercial banks may be defined as, any banking organization that deals with the
deposits and loans of business organizations
Commercial banks issue bank checks and drafts, as well as accept money on term
deposits. Commercial banks also act as moneylenders, by way of instalment loans and
overdrafts.
Commercial banks also allow for a variety of deposit accounts, such as checking,
savings, and time deposit.

What are Public Sector Banks?

These are banks where majority stake is held by the Government of India. Examples
of public sector banks are: State Bank of India (SBI), Bank of India (BOI), Canara Bank, etc.
What are Private Sector Banks?
These are banks majority of share capital of the bank is held by private individuals.
These banks are registered as companies with limited liability. Examples of private sector
banks are: ICICI Bank, Axis bank, HDFC, etc.
What are Foreign Banks?
These banks are registered and have their headquarters in a foreign country but
operate their branches in our country. Examples of foreign banks in India are: HSBC,
Citibank, Standard Chartered Bank, etc.
What are Regional Rural Banks?
Regional Rural Banks were established under the provisions of an Ordinance
promulgated on the 26th September 1975 and the RRB Act, 1976 with an objective to ensure
sufficient institutional credit for agriculture and other Rural Sectors. The area of operation of
RRBs is limited to the area as notified by GoI (Government of India) covering one or more
districts in the State.
RRBs are jointly owned by GoI (Government of India), the concerned State
Government and Sponsor Banks (27 scheduled commercial banks and one State Cooperative
Bank); the issued capital of a RRB is shared by the owners in the proportion of 50%, 15%
and 35% respectively.
Prathama bank is the first Regional Rural Bank in India located in the city Moradabad
in Uttar Pradesh.

What are Co-operative Banks?

A Co-Operative bank is a financial entity which belongs to its members, who are at
the same time the owners and the customers of their bank. Co-operative banks are often
created by persons belonging to the same local or professional community or sharing a
common interest. Co-operative banks generally provide their members with a wide range of
banking and financial services (loans, deposits, banking accounts, etc).
They provide limited banking products and are specialists in agriculture-related
products.
Cooperative banks are the primary financiers of agricultural activities, some smallscale industries and self-employed workers.
Co-operative banks functions on the basis of "no-profit no-loss".
Anyonya Co-operative Bank Limited (ACBL) is the first co-operative bank in India located
in the city of Vadodara in Gujarat.

1.3 What is job satisfaction?

Did you ever think that during prehistoric times, when old Bonk the Caveman designed and
fashioned the very first wheel, that his boss (or his tribe leader) gave him a reward or praise?
Now, back in those days, a reward might be a new pelt or praise might be you would not get
hit with a club, but the basics of job satisfaction lies in the fact that we are rewarded for the
job we do.
There are many aspects to job satisfaction, depending on what each individual person feels is
important. In many ways, the word 'reward' alone can mean different things to different
people, and in this lesson, we are going to look at job satisfaction and its place in today's
business environment. Our goal is to understand job satisfaction, or how content someone is
with their job and the sense of accomplishment they get from doing.

Measures of Job Satisfaction

The following are measures of job satisfaction as outlined by Fields (2002):

Overall Job Satisfaction

Cammann, Fichman, Jenkins, and Klesh (1983) developed this measure as part of the
Michigan Organizational Assessment Questionnaire (OAQ). In this measure three items are
used to describe an employees subjective response to working in the specific job and
organization (Fields, 2002, p. 20).

Job Descriptive Index (JDI)

This was originally developed by Smith, Kendall, and Hulin (1969). There are 72 items on
this index which assess five facets of job satisfaction which includes: the work, pay,
promotions, supervision, and co-workers. Through the combination of ratings of satisfaction
with the faces, a composite measure of job satisfaction is determined. Roznowski (1989)
updated the JDI to include work atmosphere, job content and work technology. A shorter, 30item version, was developed by Gregson (1990) based on 6 items which included work, pay,
promotions, supervision and co-workers (Fields, 2002, p. 23).

Global Job Satisfaction

Warr, Cook, and Wall (1979) developed this measure which includes 15 items to determine
overall job satisfaction. Two subscales are used for extrinsic and intrinsic aspects of the job.
The extrinsic section has eight items and the intrinsic has seven items (Fields, 2002, p. 27).

Job Satisfaction Relative to Expectations

Bacharach, Bamberger, and Conley (1991) developed this measure. It assesses the degree of
agreement between the perceived quality of broad aspects of a job and employee
expectations (Fields, 2002, p. 6). It is most effective to determine how job stresses, role
conflicts, or role ambiguities can hinder an employee from meeting job expectations (Fields,
2002, p. 6).

Minnesota Satisfaction Questionnaire

The long form of this survey is made up of 100 questions based on 20 sub scales which
measure satisfaction with ability, utilization, achievement, activity, advancement, authority,
company policies and practices, compensation, co-workers, creativity, independence, moral
values, recognition, responsibility, security, social service, social status, supervision-human
relations, supervision-technical variety, and working conditions (Fields, 2002, p.7). There is
a short version of the MSQ which consists of 20 items. This can also be separated into two
subscales for intrinsic and extrinsic satisfaction.

Job in General Scale

This measure was developed by Ironson, Smith, Brannick, Gibson, and Paul (1989). It
consists of 18 items which describe global job satisfaction and can be used in conjunction
with the JDI, which assesses satisfaction with five job facets. This was developed to assess
global satisfaction independent from satisfaction with facets (Fields, 2002, p.9).

Job Satisfaction Survey

This was developed by Spector (1985) and contains 36 items based on nine job facets. The
job facets include pay, promotion, supervision, benefits, contingent rewards, operating
procedures, co-workers, nature of work and communication.

When it was initially

developed, it was specific to job satisfaction in human service, non-profit and public
organizations (Fields, 2002, p.14).

Job Satisfaction Index

Schriescheim and Tsue, (1980) developed this measure. It consists of six items that form and
index which determines overall job satisfaction. The items are the work, supervision, coworkers, pay, promotion opportunities, and the job in general (Fields, 2002, p. 16).
Job Diagnostic Survey
Hackman and Oldham (1974) developed this survey which measures both overall and
specific facets of job satisfaction. There are three dimensions of overall job satisfaction
which includes general satisfaction, internal work motivation, and growth satisfaction, which
are combined into a single measure. The facets which are measured on the survey include
security, compensation, co-workers, and supervision (Fields, 2002, p. 20).
Career Satisfaction
Greenhaus, Parasuraman, and Wormley (1990) developed this measure. This is a measure of
career success, as opposed to job satisfaction. It assesses general satisfaction with career
outcome, but also satisfaction with career progress (Fields, 2002, p. 29).

What are the important Factors Affecting Job Satisfaction?

An employee's overall satisfaction with his job is the result of a combination of

factors and financial compensation is only one of them. Management's role in enhancing
employees job satisfaction is to make sure the work environment is positive, morale is high
and employees have the resources they need to accomplish the tasks they have been assigned.
Working Conditions
Because employees spend so much time in their work environment each week, it's
important for companies to try to optimize working conditions. Such things as providing
spacious work areas rather than cramped ones, adequate lighting and comfortable work
stations contribute to favourable work conditions. Providing productivity tools such as
upgraded information technology to help employees accomplish tasks more efficiently
contributes to job satisfaction as well.

Opportunity for Advancement

Employees are more satisfied with their current job if they see a path available to
move up the ranks in the company and be given more responsibility and along with it higher
compensation. Many companies encourage employees to acquire more advanced skills that
will lead to the chance of promotion. Companies often pay the cost of tuition for employees
taking university courses, For Example. During an employee's annual performance review, a
supervisor should map out a path showing her what she needs to accomplish and what new
skills she needs to develop in order to be on a track to advancement within the organization.

Workload and Stress Level

Dealing with a workload that is far too heavy and deadlines that are impossible to
reach can cause job satisfaction to erode for even the most dedicated employee. Falling short
of deadlines results in conflict between employees and supervisors and raises the stress level
of the workplace. Many times, this environment is caused by ineffective management and
poor planning. The office operates in a crisis mode because supervisors don't allow enough
time for employees to perform their assigned tasks effectively or because staff levels are
inadequate.

Respect from Co-Workers

Employees seek to be treated with respect by those they work with. A Bank work
environment with rude or unpleasant co-workers is one that usually has lower job
satisfaction. In an August 2011 survey published by FoxBusiness.com, 50 percent of those
responding said they had personally experienced a great amount of workplace incivility. Fifty

percent also believe morale is poor where they work. Managers need to step in and mediate
conflicts before they escalate into more serious problems requiring disciplinary action.
Employees may need to be reminded what behaviours are considered inappropriate when
interacting with co-workers.

Relationship with Supervisors

Effective managers know their employees need recognition and praise for their efforts
and accomplishments. Employees also need to know their supervisor's door is always open
for them to discuss any concerns they have that are affecting their ability to do their jobs
effectively and impeding their satisfaction at the office.

Financial Rewards
Job satisfaction is impacted by an employee's views about the fairness of the company
wage scale as well as the current compensation she/he may be receiving. Companies need to
have a mechanism in place to evaluate employee performance and provide salary increases to
top performers. Opportunities to earn special incentives, such as bonuses, extra paid time off
or vacations, also bring excitement and higher job satisfaction to the workplace.

CHAPTER 2: REVIEW OF LITERATURE

P. SUBBA RAO in his book Personnel and Human Resource Management
published in 2010 and he has said that job satisfaction refers to the persons feeling of
satisfaction on the job, which acts as a motivation to work. It is not self-satisfaction,
happiness or self-contentment but satisfaction on the job.
The term relates to the total relationship between an individual and the employer for
which he is paid. Satisfaction does mean the simple feeling-state accompanying the
attainment of any goal; the end-state is feeling accompanying the attainment by an impulse of
its objective. Job dissatisfaction does mean absence of motivation at work. Research workers
differently described the factors contributing to job satisfaction and job dissatisfaction. It is
any combination psychological, physiological and environmental circumstances that cause
any person truthfully to say that I am satisfied with my job.
Job satisfaction is defined as the pleasurable emotional state resulting from the
appraisal of ones job as achieving or facilitating the achievement of ones job values. In
contrast, job dissatisfaction is defined as unpleasurable emotional state resulting from the
appraisal of ones job as frustrating or blocking the attainment of ones job values or as
entailing disvalues. However, both satisfaction and dissatisfaction were seen as a function
of the perceived relationship between what one perceives it as offering one entailing.

Masud Ibn Rahman, Hemanta Bahadur Gurung and Sampa Saha in their
research paper Where the Job Satisfaction of Bank Employees Lies: An Analysis of the
Satisfaction Factors in Dhaka City (Bangladesh) and they have concluded that:
The overall satisfaction of bank employees in Dhaka City is associated with different
factors of job satisfaction. Among those, payment, healthy relationship with colleagues,
sense of personal accomplishment, adequate information available to do job, ability to

implement new ideas are the most important ones for improving the level of job satisfaction
of bank employees in Dhaka City. If these job satisfaction factors are improved or addressed
positively, there will be positive overall satisfaction on bank employees. The relationships
between various factors of job satisfaction with the overall satisfaction show that the more
efforts and creative ideas of employees are blocked and the more individuals talents are
unutilized; the less positive overall satisfaction of employees is there. Managers in these
enterprises may not be able to resist the increasing changes like online computerization and
other changes due to globalization and technological advancement and other related pressures
like privatization in this banking sector but they can do more to manage the changes by
reducing negative factors like blocking individuals efforts, talents and creative ideas and by
increasing remuneration and recognition, and by improving Safety factors, Social factors,
Physiological factors, Self-Actualization factors and Inquisitiveness factors.

K. R. Sowmya and N. Panchanatham in their research paper Factors Influencing

Job Satisfaction of Banking Sector Employees in Chennai (India) and they have
concluded that:
Job Satisfaction is dependent on supervisor behaviour, co-worker behaviour, pay and
promotion, job and working condition and organisational aspects. In the case of job
satisfaction aspects the commercial banks perceived pay and promotion is an indispensable
factor to decide their satisfaction level. The employees have significant inclination towards
optimistic supervisory behaviour and pleasant organizational setup. The factor analysis
meticulously identified that the job suitability as well as the working condition and other
interpersonal relationship among the workers are able to ascertain their level of satisfaction
within the working domain. Employees must be cared for and counselled in order to increase
their satisfaction level in the organization based on the aspects identified as per above

analysis. Banks being the financial backbone of the country will be ruined only by such
meager percentage of less satisfied people. If less job satisfaction is not cared for then it
would automatically lead to job dissatisfaction and therefore it would lead to negligent
behaviour and turnover of employees.

N. Mallika and Dr. M. Ramesh in their research paper Job Satisfaction and
Contributing Variables among the Bank Employees in Cuddalore District (India) and
they have concluded that:
The majority of the employees perceived only low and medium job satisfaction. So
the organization must identify the factors, which lead to poor job satisfaction. And also take
action towards the job satisfaction. Because poor job satisfaction may result in less
productivity and it is injurious for the employees as well as for the organization. The
contributing variables also significantly contribute for the low perception of job satisfaction.
This study on job satisfaction among bank employees has brought to light the extent
to which the employees are satisfied with their job and their reaction towards factors related
to work and work-environment. Attempt has also been made to find the perception of
employees on the motivational factors. Some of the key areas where improvement was
needed were inferred from this study. An objectives analysis of the situation from the
organization side would certainly help in improving their situations, which in turn could
result in increased job satisfaction, better efficiency and higher productivity. It is observed
from the study on job satisfaction among bank employees in Cuddalore District, India.

CHAPTER 3: AREA OF STUDY

My Area of study is in Ulhasnagar, Ulhasnagar is consist of 5 Camps like Camp no. 1, 2, 3, 4

& 5. Also known as Ulhasnagar 1, 2, 3, 4 & 5. My study is conducted in Ulhasnagar-3
because branches of 3 bank which Im going to conduct the survey is located in Ulhasnagar3.
Ulhasnagar
Ulhasnagar is a city located on coast of the West India, approximately 60 kilometres
northeast of the city of Mumbai, in the Thane district in the state of Maharashtra. This city is
part of Mumbai Metropolitan Region managed by MMRDA (Mumbai Metropolitan
Region Development Authority). Ulhasnagar is also referred as Sindhunagar, as it has
largest population of Sindhi's around the world. Ulhasnagar, has an estimated population of
506,937 people (2011). Males constitute 53% of the population and females 47%. Ulhasnagar
is one of the largest jeans manufacturing hub in the world. It has number of small businesses
manufacturing finest denims at affordable price.
Banks in Ulhasnagar

My area of study consist 3 banks i.e.

1

SBI which is located in camp no. 3 (section 17)

Axis bank which located in camp no. 3 (furniture bazar)

Nav jeevan Co-op Bank which located in camp no. 3 (furniture bazar)

Introduction of SBI Bank

State Bank of India (SBI) is a multinational banking and financial services company
based in India. It is a government-owned corporation with its headquarters in Mumbai,
Maharashtra. SBI has 14,816 branches in India, as on 31 March 2013, of which 9,851 (66%)
were in Rural and Semi-urban areas. In the financial year 2012-13, its revenue was INR
200,560 Crores , out of which domestic operations contributed to 95.35% of revenue.
Similarly, domestic operations contributed to 88.37% of total profits for the same financial
year. As of 28 June 2013, the bank had 180 overseas offices spread over 34 countries. It has
branches of the parent in Moscow, Colombo, Dhaka, Frankfurt, Hong Kong, Tehran,
Johannesburg, London, Los Angeles, Male in the Maldives, Muscat, Dubai, New York,
Osaka, Sydney, and Tokyo. It has offshore banking units in the Bahamas, Bahrain, and
Singapore, and representative offices in Bhutan and Cape Town. It also has an ADB in
Boston, USA.
State Bank of India is one of the Big Four banks of India, along with ICICI Bank,
Punjab National Bank and HDFC Bank.
State Bank of India is a regional banking behemoth and has 20% market share in
deposits and loans among Indian commercial banks.

Introduction of AXIS Bank

Axis Bank is the third largest private sector bank in India. Axis Bank offers the entire
spectrum of financial services to customer segments covering Large and Mid-Corporates,
MSME, Agriculture and Retail Businesses.
The Bank has a large footprint of 2402 domestic branches (including extension
counters) and 12,922 ATMs spread across the country as on 31st March 2014. The overseas
operations of the Bank are spread over its seven international offices with branches at
Singapore, Hong Kong, DIFC (Dubai International Financial Centre), Colombo and Shanghai
and representative offices at Dubai and Abu Dhabi. During the year, the Bank has upgraded
its representative office in Shanghai, China to a branch to become the first Indian private
sector bank to set up a branch in China. During the year, the Banks overseas subsidiary
namely Axis Bank UK Ltd. commenced banking operations.
Axis Bank is one of the first new generation private sector banks to have begun
operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of
Unit Trust of India (SUUTI) (then known as Unit Trust of India),Life Insurance Corporation
of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company
Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and
United India Insurance Company Ltd. The shareholding of Unit Trust of India was
subsequently transferred to SUUTI, an entity established in 2003.
With a balance sheet size of Rs.3,83,245 crores as on 31st March 2014, Axis Bank has
achieved consistent growth and stable asset quality with a 5 year CAGR (2010-14) of 21% in
Total Assets, 19% in Total Deposits, 23% in Total Advances and 28% in Net Profit.

Introduction of Nav Jeevan Co-op. Bank

The Nav Jeevan Co-op. Bank Ltd. - Ulhasnagar established in the year 1985 a
household in the Banking needs of Ulhasnagar City, also popularly known for its Customer
Centric and Customer Friendly approach, completed 26 years of its inception has become a
powerful force in the Commercial, Economic and Social life in the city of Ulhasnagar and its
surroundings. A small and humble beginning made by its Founder & present Chairman Shri.
Sitaldas K. Harchandani (Ex-MLA), has grown into a very popular co.-operative Bank in
Ulhasnagar with 8 Branches - 7 Branches in all sections of Ulhasnagar City and one Branch
at Kopri Colony, Thane (East).
Till 2002, there were no Pvt. Sector Banks in Ulhasnagar and the Nav Jeevan Co-op
Bank & Nationalized Bank were catering to the Banking needs of the household and Business
communities, After 2003, almost all Pvt. Sector like ICICI, HDFC, Axis Bank, IDBI, etc.
with the latest infrastructure entered the city of Ulhasnagar. There was a Question Mark &
apprehension as to how The Nav Jeevan - a local community based Bank is going to survive
the competition. With the vast reach of the Bank in all corners at grass root level and with the
technical savvy and infrastructure if new generation banks, both are able to support and
supplement the efforts of each other in meeting the ever growing banking requirements of the
town. These new generation private sector banks operating in the neighborhood were looked
upon not as competitors but as co-partners for the development and meeting the banking
needs of people of Ulhasnagar.

List of banks in Ulhasnagar

1
2
3
4
5
6
7
8
9
10
11
12
13

Bank of baroda
ICICI Bank
State Bank of India(SBI)
HDFC Bank
The Nav-Jeevan Co-op. Bank Ltd
Bank of Maharashtra
Saraswat Co-operative Bank
Oriental Bank of Commerce
IDBI Bank
YES Bank
CANARA BANK
Kotak Mahindra Bank LTD
Axis Bank Ltd

Field Study:

An interview-schedule and well-structured questionnaire is administered to the

employees of the banks to collect primary data (Copy of questionnaire is attached in the
appendix). Close-ended questionnaire are used to find out the satisfaction level of the
employees. The orders of the questions are in such a manner that they begin with simple

questions and lead on the questions that needed more involvement from respondents. The
secondary data are collected from periodicals, magazines, journals, research papers and
Internet.

CHAPTER 4: FINDING AND ANALYSIS

Findings

1 Are you satisfied with the working environment of the Bank?

WORKING ENVIRONMENT
80%
70%

70%

60%

60%

50%
Percentages

40%

40%

40%

30%
20%
10%
0%

20%20%
10%

10%

0%
SA

20%
0%

10%

0% 0% 0%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

70% of Nav jeevan Co-op banks employees is satisfied with the working environment
and 40% employees of Axis bank is highly satisfied with working environment. SBI and Nav
jeevan co-op bank employees 20% & 10% respectively are not satisfied with working
environment

2 Are you satisfied with job location?

BANK LOCATION
90%
80%

80%

70%
60%
50%
Percentages

60%
50%

40%

40%

30%
20%

20%

20%

10%

10%

10% 0%

0%
SA

0% 0% 10%

0% 0% 0%

SD

N
Satisfaction level

SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

20%, 50% & 10% of employees of SBI, Axis bank and Nav jeevan co-op bank
respectively is highly satisfied with the bank location and maximum employees of banks is
satisfied with the bank location i.e 60% employees of SBI, 40% employees of Axis bank and
80% employees of Nav jeevan co-op bank. And 20% employees of SBI gave neutral answer
and 10% from Nav jeevan co-op bank and only 10% employees of Nav jeevan co-op bank is
dissatisfied with bank location.

3 Are you satisfied with the present working hours?

WORKING HOURS
90%
80%

80%

70%

70%

60%
50%
Percentages

40%
30%

40%

40%

30%

20%

20%

10%
0%

0%
SA

10%

0%
A

0% 0% 10%

0% 0% 0%

SD

N
Satisfaction level

SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

Employees of SBI and Axis bank is highly satisfied with the working hours of the bank
which is 30% and 40% respectively. The maximum employees is satisfied with the bank
working works which is 70% employees of SBI, 40% employees of Axis bank and 80%
employees of Nav jeevan co-op bank and 20% employees of Axis bank gave neutral answer
and 10% from Nav jeevan co-op bank and only 10% employees of Nav jeevan co-op bank is
dissatisfied with bank working hours.

4 Are you satisfied with the existing salary structure of the company?

SALARY STRUCTURE
70%
60%

60%

50%

50%

40%
Percentages

40%

40%

30%

30%30%

20%

20%

10%
0%

0%

0%

10%

SA

0%

10%

0% 0%
N

10%

SD

Satisfaction Level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

The employees of axis bank is highly satisfied with the salary structure of their bank
i.e 40 % and the employees of SBI and Axis bank is satisfied with the salary structure is 50%
and 10% respectively. And employees with neutral answer that are 10% employees of SBI,
30% employees of Axis bank and 30% employees of Nav jeevan co-op bank. The employees
which is dissatisfied with the salary structure of the bank which is 40% of SBI 20% from
Axis bank and 60% from Nav Jeevan co-op bank and 10% employees of Nav jeevan co-op
bank is highly dissatisfied with the salary structure.

5 Are you happy with your work responsibilities?

WORK RESPONSIBILITIES
90%
80%

80%

70%

70%

60%
50%
Percentages

50%

40%
30%
20%

20%

20%

20%

10%
0%

10%

0%
SA

20%
0%

10% 0%

0% 0% 0%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

The employees which is highly satisfied with work responsibility is 20% of SBI and Navjeevan Co-op bank. The maximum employees is satisfied with the work responsibilities from
the bank which is 50% of SBI, 70% of Axis bank and 80% employees of Nav jeevan co-op
bank. 10% and 20% employees which says neutral regarding to the work responsibility from
the bank are SBI and AXIS bank respectively and 20% employees of SBI is dissatisfied with
work responsibility and only 10% employees of Nav jeevan co-op bank is dissatisfied.

6 Is this true that sometimes the stress level is very high?

HIGH STRESS LEVEL

80%
70%
60%

70%
60%

50%
Percentages

50%

40%

40%

30%

30%

20%

20%

20%

10%
0%

0%
SA

10%

0% 0% 0%

0% 0% 0%

SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

The maximum employees says that sometimes they suffer from high stress level i.e
60%, 70% and 30% employees of SBI, Axis and Nav jeevan co-op bank respectively says
highly satisfaction from the statement of high stress level. 40% employees of SBI , 20%
employees of Axis bank and 50% employees of Nav jeevan co-op bank is satisfied with the
statement of high stress level and 10% and 20% employees says neutral of Axis and Nav
jeevan co-op bank.

7 Are you satisfied with work relationships with the people around you?

SUPERIOR-SUBORDINATE RELATIONSHIP
80%
70%

70%

60%

70%

60%

50%
Percentages

40%
30%

40%
30%

30%

20%
10%
0%

0% 0%
SA

0%
A

0% 0% 0%

0% 0% 0%

SD

N
Satisfaction level

SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

Maximum employees of SBI, Axis Bank & Nav Jeevan Co-op Bank agrees with that
they maintain superior-subordinate relationship as you can see in above graph i.e. SBI-70%,
Axis Bank-60% & Nav jeevan co-op bank-70% and 30% employees of SBI is highly satisfied
with the statement of the superior subordinate relationship and 40% & 30% of employees of
Axis and Nav jeevan co-op bank say neutral regarding superior-subordinate relationship.

8 Do you participate in various activities of the Bank?

PARTICIPATION IN BANK ACTIVITIES

80%
70%

70%

60%
50%
Percentages

50%

40%

40%

50%

40%

30%
20%
10%
0%

20%
10%10%

0%

SA

0% 0%
A

10%

0% 0% 0%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

The survey revealed that 50% of the employees of SBI and Nav jeevan co-op bank
agree that they have no participation in bank activities while 70 % of employees of Axis bank
agree that they have participation in banks activities.

9 Are you happy with your job security?

JOB SECURITY
60%
50%

50%

50%50%

50%

40%

Percentages

30%

30%

30%

20%

20%

10%
0%

10%
0%
SA

0%
A

0% 0%
N

10%
0% 0%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

50% & 30% employees of SBI & Axis bank respectively say that they are highly
satisfied with the bank job security and employees with satisfy with job security of bank
which are 50% of SBI, 50% of Axis bank and 30% of Nav jeevan co-op bank. And 50% of
employees of Nav jeevan co-op bank is neutral regarding the job security statement and 10%
employees of Nav jeevan co-op bank are dissatisfied and highly dissatisfied with the job
security.

10 Are you satisfied with the right to put forward your opinions?

RIGHT TO PUT YOUR OPINIONS

80%
70%

70%

60%

60%

50%
Percentages

40%

40%

30%

30%30%30%

20%
10%
0%

20%
10%

10%

0%

SA

0% 0%

0% 0% 0%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

In this survey the 40% employees of SBI say that they can put their opinions in front
of superiors and 10% of employees of Axis bank is highly satisfied with that statement and
20% of employees from SBI, 60% of Axis bank and 70% employees of Nav jeevan co-op
bank says they are satisfied with right to put forward the opinions. 30% employees of each
banks gives neutral reaction and only 10% employees of SBI are dissatisfied.

11 Are you satisfied with the present performance appraisal policy of the
Bank?

PERFORMANCE APPRAISAL POLICY

80%
70%

70%

60%

60%

60%

50%
Percentages

40%

40%

30%
20%

20%20%

10%
0%

0%

10%

10%10%

0%

SA

0%

0% 0% 0%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

Performance appraisal policy for employees in banks, 70% employees of SBI are
satisfied with the policy and 60% of Axis bank is satisfied with the performance appraisal
policy while only 40% employees of Nav jeevan co-op bank is satisfied with the policy and
60% employees of Nav jeevan co-op bank give neutral reaction

12 Are you happy with the recognition and rewards for your work and
contributions?

Recognition And Rewards

90%
80%

80%

70%
60%

60%

50%
Percentages

40%

40%

30%

40%

30%

20%
10%
0%

20%
0% 10% 0%
SA

10%
A

0% 0%

0% 0% 10%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

80% of the employees of Axis bank are happy with the recognition and rewards for
their work while 40% of employees of Nav-jeevan co-op bank are dissatisfied with the
recognition and reward system. 60% of the employees of SBI are satisfied with the
recognition and reward for their contribution.

13 Does your personal problem affect your work?

PERSONAL PROBLEMS
70%
60%

60%

50%
40%
Percentages

30%

30%

20%
10%

20%
10%10%

0%

30%30%

20%

20%20%
10%

0%

SA

30%

10%

0%

SD

Satisfaction Level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

10% employees SBI and Axis bank is highly satisfied with the statement that personal
problem affects the work while 20% employees of SBI and 30% from Axis and 20% from
Nav jeevan co-op bank they are satisfied with the statement and 30%, 30%, and 60%
employees of SBI, Axis and Nav jeevan co-op bank are dissatisfied with the statement that
personal problem affect the work and 20% employees from the Axis and Nav jeevan co-op
bank is highly dissatisfied.

14 Are you able to maintain a healthy balance between work and family life?

BALANCE BETWEEN PERSONAL AND OFFICE LIFE

120%
100%

100%

80%

Percentages

70%

60%
50%

40%

30%

20%
0%

0%

10%
SA

0% 10%10%

0% 10%10%

0% 0% 0%

SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

50% and 10% employees of Axis and Nav jeevan co-op bank say that they are highly
satisfied with the statement that they maintain healthy balance between work and personal
life while 100% employees of SBI
is satisfied where only 30% employees of Axis bank is satisfied and 70% employees of Nav
jeevan co-op bank is also gave satisfaction reaction whether 10% employees of Axis and Nav
jeevan co-op bank are neutral and dissatisfied with the statement.

15 Do you feel that high job satisfaction helps in high productivity?

HIGH PRODUCTIVITY
100%
90%

90%

80%
70%
60%
Percentages

50%

50%

40%
30%
20%
10%
0%

40%

40%

30%

30%

10%
SA

0% 10%
A

0% 0% 0%

0% 0% 0%

SD

N
Satisfaction level

SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

30% of the employees of SBI, 10% of employees of Axis Bank, 50% of employees of
Nav jeevan co-op bank; highly satisfied with the fact that high job satisfactions leads to high
productivity. 40%, 90%, 40% of employees of SBI, Axis Bank, Nav jeevan co-op bank
respectively satisfied with this fact. So it shows that level of job satisfaction has an effect on
the level of productivity. 30% employees of SBI and 10% employees of Nav jeevan co-op
bank bank gave neutral reaction.

16 Are you satisfied with the employee assistance policy (e.g. - lunch &
transport etc.) of the Bank?

LEAVE POLICY
90%
80%

80%80%

70%
60%
50%
Percentages

50%

40%
30%
20%
10%
0%

20%

20%

10%10%
SA

0% 10%10%
A

0% 0%

0% 0% 10%

SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

According to the survey 80% of the employees of SBI and Axis bank said that are
satisfied with the leave provided while only 50% of employees agreed to be satisfied with the
leave policy provided. 20%, 10% & 10% employees of SBI, Axis bank and Nav jeevan co-op
bank is highly satisfied with the statement of leave policy, where 20% and 10% employees of
Nav jeevan co-op bank are dissatisfied and highly dissatisfied with the statement.

17 Are you satisfied with the employee assistance policy (e.g. - lunch &
transport etc.) of the Bank?

EMPLOYEE ASSISTANCE POLICY

70%
60%

60%60%

60%

50%
40%
Percentages

30%
20%

20%

20%20%20%

10%
0%

0%

10%

0%
SA

20%

0%
N

0% 0%

10%

SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN COOP BANK LTD

20% of the employees of Axis bank are highly satisfied with the employee assistance
policy, while 60% of employees of SBI and Axis are fairly satisfied with the employee
assistance policy. Whereas only 10% employees of Nav jeevan co-op bank are satisfied. 20%
employees of each banks gave neutral reaction while 60% employees of Nav jeevan co-op
bank are dissatisfied and 10% employees of Nav jeevan co-op bank are highly dissatisfied by
the employee assistance policy of the bank.

18 Are you satisfied with long and short term benefits (like promotion) &
insurance policies of the company?

LONG AND SHORT TERM BENEFITS

90%
80%

80%80%

70%
60%
50%
Percentages

40%

40%

30%

30%

20%
10%
0%

20%
0% 10% 0%
SA

20%

10%
A

0% 0%
D

0% 0% 10%
SD

Satisfaction level
SBI

AXIS BANK

NAV JEEVAN CO-OP BANK LTD

80% of the employees of SBI and Axis Bank is agreed that they are satisfied with the
long and short term benefits provided by the bank. While only 40% of the employees of Nav
jeevan co-op bank are satisfied. 10% employees of Axis bank is highly satisfied while 20%
and 10% employees of Nav jeevan co-op bank are dissatisfied and highly dissatisfied with the
statement.

19 Overall how satisfied are you as an employee?

Overall Job Satisfication

120%
100%

100%

80%

Percentages

60%

60%60%

40%

40%

20%
0%

20%
0%

20%
0%

SA

0%
A

0% 0% 0%

0% 0% 0%

SD

N
Satisfaction level

SBI

AXIS BANK

NAV JEEVAN CO-OP BANK LTD

20% of the employees of Axis bank are highly satisfied and 60% employees of Axis
and Nav jeevan co-op bank is satisfied where 100% employees of SBI say they have
satisfying job satisfaction condition whether 20% & 40% employees of Axis and Nav jeevan
co-op bank say neutral regarding the statement of overall job satisfaction.

Analysis: Using Combined Mean

Introduction to analysis:
In order to extract meaningful information from the data them. The analysis can be conducted
by using simple statistical tools like combined mean and percentages. The data are first
edited, coded and tabulated for analysing by using diagrams, graphs, and charts. Data
analysis is the process of planning the data in an ordered form, combining them with the
existing information and extracting from them.

Statistical Analysis: Using Combined Mean

Combined mean is used to calculate the average mean of a particular Job
satisfaction causing factor. The formula of the same is
11 +
N

22
N

33
N

44
N

55
N

Table: Calculation of Combined Mean for every factor causing job

satisfaction
Nav jeevan

Combined

Co-op

mean of all

Bank

banks

Factor causing job

SBI

AXIS

satisfaction/dissatisfaction
Working Environment
Bank Location

3.6
4

4.2
4.4

3.6
3.9

3.8
4

Working Hours

4.3

4.2

3.7

4.07

Salary Structure

3.1

3.7

2.2

2.3

Work Responsibility

3.7

3.6

4.2

3.84

High Stress Level

4.6

4.6

4.1

4.44

Nav jeevan

Combined

Co-op

mean of all

Bank

banks

Factor causing job

SBI

AXIS

satisfaction/dissatisfaction
Superior-Subordinate
5.8

3.6

3.7

3.87

3.6

3.9

3.3

3.6

4.5

4.1

3.86

3.9

3.8

3.7

3.8

3.6

3.7

3.4

3.57

3.6

2.7

3.44

2.9

2.8

2.2

2.63

4.2

3.8

4.1

4.4

4.17

Banks Leave policy

4.2

3.3

3.83

Employee Assistance policy

3.4

2.8

3.22

Relationship
Participation In Bank
Activities

Job Security
Right to put your opinions in
front of superior
Performance Appraisal
policy
Recognition and Rewards
Does employee personal
problem affects work
Balance Between Personal
And Office Life
Does job satisfaction helps
in high productivity

Nav jeevan

Combined

Co-op

mean of all

Bank

banks

Factor causing job

SBI

AXIS

satisfaction/dissatisfaction

Long and short term benefits

3.8

3.5

3.6

3.6

3.86

Overall Job Satisfaction

(Calculation is shown after the annexure part)

Table: Factors Causing Job satisfaction Among SBI Bank employees On

The Basis Of Ranking (High satisfaction To Low satisfaction Factor )
Factor causing job

COMBINED
RANKING

satisfaction/dissatisfaction
Superior-Subordinate Relationship
High stress level
Job security
Working hours
Banks Leave policy
Balance Between Personal And
Office Life
Bank location
Does job satisfaction helps in high
productivity
Overall Job Satisfaction
Right to put your opinions in front of
superior
Long and short term benefits
Work Responsibility
Participation In Bank Activities
Performance Appraisal policy
Recognition and Rewards

MEAN
5.8
4.6
4.5
4.3
4.2

1
2
3
4
5

3.9

3.8
3.7
3.6
3.6
3.6

8
9
10
10
10

Working Environment
Employee Assistance policy
Salary structure
Does employee personal problem

3.6
3.4
3.1

10
11
12

2.9

13

affects work

From the above table the reasons of the job satisfaction and job
dissatisfaction in the SBI are clearly visible. The most important factor
which affects in job satisfaction is superior and subordinate relationship
and high stress level.
Working environment, employee assistance policy, salary structure
and employee personal problems are the major reasons of job
dissatisfaction in SBI.
SBI bank have to take step to overcome these factors affecting job
dissatisfaction.

Table : Factors Causing Job satisfaction Among Axis Bank employees On

The Basis Of Ranking (High satisfaction To Low satisfaction Factor )
Factor causing job
satisfaction/dissatisfaction
High Stress Level
Bank Location
Working Environment
Working Hours
Balance Between Personal And
Office Life
Job Security
Does job satisfaction helps in high
productivity
Recognition and Rewards
Banks Leave policy

COMBINED
MEAN
4.6
4.4
4.2
4.2

RANKING
1
2
3
3

4.2

4.1

4.1

4
4

5
5

Employee Assistance policy

Long and short term benefits
Overall Job Satisfaction
Participation In Bank Activities
Right to put your opinions in front of
superior
Salary Structure
Performance Appraisal policy
Work Responsibility
Superior-Subordinate Relationship
Does employee personal problem

4
4
4
3.9

5
5
5
6

3.8

3.7
3.7
3.6
3.6

8
8
9
9

2.8

10

affects work

From the above table the reasons of the job satisfaction and job
dissatisfaction in the Axis bank are clearly visible. The most important
factor which affects in job satisfaction is high stress level, bank location and
working environment.
Performance Appraisal policy, Work Responsibility, SuperiorSubordinate Relationship and employee personal problem this are the
major reasons of job dissatisfaction in AXIS bank.
Axis bank have to take step to overcome these factors affecting job
dissatisfaction.

Table : Factors Causing Job satisfaction Among Nav jeevan co-op Bank
employees On The Basis Of Ranking (High satisfaction To Low
satisfaction Factor )
Factor causing job
satisfaction/dissatisfaction
Does job satisfaction helps in high
productivity
Work Responsibility
High Stress Level
Bank Location
Balance Between Personal And
Office Life
Working Hours
Superior-Subordinate Relationship
Right to put your opinions in front of
superior
Working Environment
Overall Job Satisfaction
Long and short term benefits
Performance Appraisal policy
Participation In Bank Activities
Banks Leave policy
Job Security
Employee Assistance policy
Recognition and Rewards
Salary Structure
Does employee personal problem
affects work

COMBINED
MEAN
4.4

RANKING
1

4.2
4.1

3.9
3.8

3.7
3.7
3.7

6
6

3.6
3.6
3.5
3.4
3.3
3.3
3
2.8
2.7
2.2
2.2

7
7
8
9
10
10
11
12
13
14

3
5

14

From the above table the reasons of the job satisfaction and job
dissatisfaction in the Nav jeevan Co-op bank are clearly visible. The most
important factor which affects in job satisfaction is high productivity,
working responsibility, high stress level and bank location.
Employee Assistance policy, Recognition and Rewards, Salary
Structure and employee personal problem this are the major reasons of job

dissatisfaction in Nav jeevan coop bank.

Nav jeevan coop bank have to take some step to overcome these
factors affecting job satisfaction.

Table : Factors Causing Job satisfaction Among Bank employees On The

Basis Of Ranking (High satisfaction To Low satisfaction Factor )
Factor causing job
satisfaction/dissatisfaction
High stress level
Does job satisfaction helps in high
productivity
Working Hours
Bank Location
Balance Between Personal And
Office Life
Superior-Subordinate Relationship
Job Security
Overall Job Satisfaction
Work Responsibility
Banks Leave policy
Working Environment
Right to put your opinions in front of
superior
Participation In Bank Activities
Long and short term benefits
Performance Appraisal policy
Recognition and Rewards
Employee Assistance policy
Does employee personal problem
affects work
Salary Structure

COMBINED
MEAN
4.44

RANKING
1

4.17

4.07
4

3
4

3.87
3.86
3.86
3.84
3.83
3.8

5
6
6
7
8
9

3.8

3.6
3.6
3.57
3.44
3.22

10
10
11
12
13

2.63

14

2.3

15

Above table is the calculation of the all 3 banks i.e SBI, AXIS and
NAV-JEEVAN co-op Bank. The overall calculation show that the main
reason of the job dissatisfaction is the salary structure of the bank and the
second main reason for the job dissatisfaction is employee personal
problems.
So banking sector has to overcome these factors to improve job
satisfaction of the employees or it will lead to employee absenteeism or
employee turnover.

CHAPTER 5: INTERPRETATION & SUGGESTION

5.1-PROFILE OF THE RESPONDENTS-

Of the 30 respondents survey 13 were male and 17 were female.

Of the 30 respondents Survey, 10 employees from AXIS Bank, 10 employees from

SBI (STATE BANK OF INDIA), 10 employees from NAV JEEVAN CO-OP Bank.
These respondents were selected on the basis of simple random sampling.

5.2-SURVEY INTERPRETATION Working Environment :Maximum employees is satisfied with the working environment this is because of the
status of the work or employee having higher status in the bank like manager or assistant
manager and the employee which gave neutral reaction may because they are newly
recruited in the bank they dont have worked in any other bank so they cant justify
themselves whether they like the environment or dont like, the employee with
dissatisfied with working environment they should be because of high workload.
Bank Location :This is because of the promotion and transfer structure of the bank. The maximum
employees of any bank is highly satisfied and satisfied with the bank location of the bank and
very few employees is dissatisfied with the bank location i.e 10% employees of nav jeevan
co-op bank.

 Working Hours :The reason may be the bank working hours is very less as compare to the other corporate
work so the employees is highly satisfied and satisfied is because of less working hours. And
it also depend upon the workload of the employee.
Salary Structure :The main reason the employees are dissatisfied with the salary structure of their bank is
because of human nature that is every human is not satisfied what he has, human want more
and more every time. The employees with high satisfied or satisfied with the salary structure
because they may complete their targets or they may newly appointed in axis bank the
employees are young and below 30 age and the employees which are dissatisfied those may
be old employees. And salary structure of nav jeevan is not good according to the reaction of
the employees i.e 60% employees is not satisfied with salary structure that is because of the
regional level which limited to Ulhasnagar and thane only.
Work Responsibility :The maximum employees of bank is satisfied with the work responsibility bank knows
very well who is capable to do the work according to that bank will divide the work and give
it to the employees.
High Stress Level :The cause of the stress is may be because of the performance pressure or may be new
employees or may be the workload or work responsibility given to the employees like sale of
the financial plans or disbursement of loan or collection of the loan amount.

 Superior-Subordinate Relationship :Success of the businesses is depend upon the communication between the employee and
employer and also the good relation between employee and employer so bank has good
relationship with their employees her more than 60% employee from each bank is satisfied
with the superior-subordinate relationship statement.
Participation In Bank Activities :To maintain peaceful environment and to maintain good relation between employees bank
conduct some activities which will make good relations between employees. Cleanliness
program and celebration of festivals. Maximum number Axis bank employees is satisfied
with the statement where 50% of sbi and nav jeevan bank say neutral about the statement.
Job Security :One more factor affecting job satisfaction is job security which means security of the job
in the bank in public(SBI) and private(AXIS) bank maximum number of employees is highly
satisfied and satisfied with the job security but in co-operative(Nav-jeevan co-op) bank the
10% employees are highly dissatisfied and dissatisfied. The job security means employees in
layoff from the job except at the time of retirement or termination.
Right to put your opinions in front of superior :Employees can put their opinions in front of the superior or they can participate in the
employee suggestion scheme. From the sound suggestion of the employee it may help in the
cost deduction. In this survey maximum number of employee can has right to put their
opinions in front of superiors.

 Performance Appraisal policy :Maximum employees is satisfied with the performance appraisal policy. Performance
appraisal policy means evaluating the performance of the employees job in term of its
requirement. The performance appraisal policy is not carried out properly in cooperative bank
because they selected the neutral in the survey. This is because of the performance appraisal
should be carried out properly.
Recognition and Rewards :One of the important factor affecting the job satisfaction recognition and reward of their
work. Whether the employee is recognize in the organization and what reward he/she gets
when they do extra effort in their work. In axis bank employees gets commission to sell the
financial plans same in other bank also. The employee of sbi and axis bank is satisfied but in
nav jeevan coop bank the employee is dissatisfied and highly satisfied with the recognition
and rewards system.
Does employee personal problem affects work :Effects of personal problem depends upon the life cycle of the person. When the
employee is young he tries to achieve the dreams and when he became householder he has to
earn for his family, and expense will incurred, expenses like health insurance, life insurance,
etc. So in this survey the maximum employees say the personal problem doesnt affects the
work but some says the personal problem affects the work.

CHAPTER 6: SUGGESTIONS
SBI-the main reason for job dissatisfaction is the salary structure of bank and
employee personal problem of employee so the bank has to provide some fringe benefits or
non-monetary benefits or conduct some seminars on how to reduce stress or maintain the
personal life.
Axis bank-the main reason for job dissatisfaction Superior-Subordinate Relationship
and personal problems of employee the axis bank has to increase the communication between
the employer and employee and conduct the seminars or conferences, the relationship
between employee and employer can be increase by management games, employee
participation in decisions process.
Nav jeevan Co-op bank-the salary structure of bank, recognition & rewards and
employee personal problem so the bank has to provide some fringe benefits or non-monetary
benefits or conduct some seminars on how to reduce stress or maintain the personal life. And
Nav jeevan coop bank has to give importance to the employees work and their work is
rewarded and they also get recognize in the bank.
So the bank has to improve the salary structure, working environment and employee
assistance policy in order to increase job satisfaction of the employees.

CHAPTER 7: CONCLUSION
As we all know, a satisfied employee is an asset for the organisation. The whole prestige
of an organization is attached with the working of the employees in a manner that how they
make their customer delighted. Due to many innovations in a banking system, work culture is
totally changed and there are some problems due to which employees feel uncomfortable to
work electronically. Hence, there is a need to solve these problems with effective
implementation of some practical strategies to make banking system more popular and
friendly among the employees. In this study various variables have been considered to
determine the level of job satisfaction among bank employees.
However, on comparing the combined mean of the banks, it has been concluded that all
the private sector banks have scored above average when compared to the public sector banks
and co-operate banks. It showed that private sector banks are using various management
techniques aggressively to enhance their base. If the job satisfaction factors are improved or
addressed positively, there will be positive overall satisfaction among the bank employees.
The relationship between various factors of job satisfaction with the overall satisfaction
shows that the more efforts and creative ideas of employees are blocked and the more
individuals talents are unutilized; the less positive overall satisfaction of employees is there
in co-operate banks.

CHAPTER 8: REFERENCES
By doing this project below websites were referred:

http://www.managementparadise.com/dhananjaysharma/documents/14077/blackbookproject-on-customer-satisfaction-towards-hdfc-bank-amp-sbi/

http://www.indiainfoline.com/markets/company/fundamentals/managementdiscussions/axis-bank-ltd/5554

https://wikispaces.psu.edu/display/PSYCH484/11.+Job+Satisfaction

http://www.qualtrics.com/blog/employee-satisfaction-survey/

https://www.google.co.in/webhp?sourceid=chromeinstant&rlz=1C1CHWA_enIN611IN611&ion=1&espv=2&es_th=1&ie=UTF8#q=banks%20in%20ulhasnagar&qscrl=1

http://en.wikipedia.org/wiki/Ulhasnagar

http://www.sindhunagar.com/

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2137515

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2221223

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2259978

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2374294

Research papers:

The Impact of Wage Increases on Job Satisfaction Empirical Evidence and

Theoretical Implications by Christian Grund & Bonn Dirk Sliwka

High Performance Workplace Practices and Job Satisfaction: Evidence from Europe
by Thomas K. Bauer

Where the Job Satisfaction of Bank Employees Lies: An Analysis of the Satisfaction
Factors in Dhaka City by Masud Ibn Rahman, Hemanta Bahadur Gurung and Sampa
Saha.

Job performance and job satisfaction: an integrated survey by Maurizio Pugno & Sara
Depedri

The Impact Of Work Stress And Job Satisfaction - A Study Among Women Nurses In
Coimbatore, India by Ms.M.Eswari

A Comparative SERVQUAL Study of Retail Banking between Axis Bank and HDFC
Bank in Kolkata, India by ABHIJIT SARKAR

The Link Between Job Satisfaction and Firm Value, With Implications for Corporate
Social Responsibility by Alex Edmans Wharton, NBER, and ECGI

Books:

Personnel and Human Resource Management- P. SUBBA RAO published in 2010

CHAPTER 9: ANNEXURE
T.Y.BMS PROJECT YEAR 2014-15
Employee Job satisfaction Survey Questionnaire
For the following questions, respondents should be asked to indicate whether they Agree (A), Disagree (D),
Strongly Agree (SA), Strongly Disagree (SD), or are Neutral (N).
Name: ___________________________________________________________________________
Designation: __________________________ Bank: ______________________________________
Gender: Male / Female Civil Status: Married / Unmarried
Age: ____________
Sr. No.

Survey Questions

1.

Are you satisfied with the working environment of

the Bank?

2.

Are you satisfied with job location?

3.

Are you satisfied with the present working hours?

4.

Are you satisfied with the existing salary structure of

the Bank?

5.

Are you happy with your work responsibilities?

7.

Is this true that sometimes the stress level is very

high?
Are you satisfied with work relationships with the
people around you?

8.

Do you participate in various activities of the Bank?

9.

Are you happy with your job security?

6.

12.

Are you satisfied with the right to put forward your

opinions?
Are you satisfied with the present performance
appraisal policy of the Bank?
Are you happy with the recognition and rewards for
your work and contributions?

13.

Does your personal problem affect your work?

14.

Are you able to maintain a healthy balance between

work and family life?

10.
11.

15.
16.

Do you feel that high job satisfaction helps in high

productivity?
Are you satisfied with the leave policy (Sick leave,
etc.) of the Bank?

17.

Are you satisfied with the employee assistance

policy (e.g. - lunch & transport etc.) of the Bank?

18.

Are you satisfied with long and short term benefits

(like promotion) & insurance policies of the Bank?

19.

Overall how satisfied are you as an employee?

20

Any suggestions to improve your job satisfaction?

SA

SD

Calculation of Combined mean

SBI
Factor causing job
Combined mean
satisfaction/dissatisfaction
1x5 + 6x4 + 1x3 + 2x2 + 0x1
10
10
10
10
10
Working Environment

Bank Location

0.5 + 2.4 + 0.3 + 0.4 + 0.0 =

2x5 + 6x4 + 2x3 + 0x2 + 0x1
10
10
10
10
10
1

Working Hours

Salary Structure

Work Responsibility

High Stress Level

Superior-Subordinate
Relationship

Participation In Bank
Activities

Job Security

3.6

+ 1.6 + 1.5 +0. + 0 =

5x5 + 5x4 +0x3 + 0x2 +0x1

10
10
10
10
10
2.5

5.8

+ 2.8 + 0 +0 + 0 =

1x5 + 4x4 +5x3 + 0x2 +0x1

10
10
10
10
10
0.5

4.6

+ 1.6 + 0 +0 + 0 =

3x5 + 7x4 +0x3 + 0x2 +0x1

10
10
10
10
10
3

3.7

+ 2 + 0.3 +0.4 + 0 =

6x5 + 4x4 +0x3 + 0x2 +0x1

10
10
10
10
10
3

3.1

+ 2 + 0.3 +0.8 + 0 =

2x5 + 5x4 +1x3 + 2x2 +0x1

10
10
10
10
10
1

4.3

+ 2.8 + 0 + 0 + 0 =

0x5 + 5x4 + 1x3 + 4x2 +0x1

10
10
10
10
10
0

+ 2.4 + 0.6 + 0 + 0 =

3x5 + 7x4 + 0x3 + 0x2 +0x1

10
10
10
10
10
1.5

3.6

+ 2 + 0 +0 + 0 =

4.5

Factor causing job

Combined mean
satisfaction/dissatisfaction
4x5 + 2x4 +3x3 + 1x2 +0x1
Right to put your
10
10
10
10
10
opinions in front of
superior
2 + 0.8 + 0.9 +0.2 + 0 =
0x5 + 7x4 +2x3 + 1x2 +0x1
Performance Appraisal
10
10
10
10
10
policy
0

Recognition and Rewards

Does employee personal

problem affects work

Balance Between
Personal And Office Life

Does job satisfaction

helps in high productivity

Banks Leave policy

Employee Assistance
policy

Long and short term

benefits

Overall Job Satisfaction

3.4

+ 2.4 + 0.6 +0.4 + 0 =

0x5 + 8x4 +2x3 + 0x2 +0x1

10
10
10
10
10
0 + 3.2 + 0.6 +0 + 0 =
0x5 + 10x4 +0x3 + 0x2 +0x1
10
10
10
10
10
0

4.2

+ 3.2 + 0 +0 + 0 =

0x5 + 6x4 +2x3 + 2x2 +0x1

10
10
10
10
10
0

+ 1.6 + 0.9 +0 + 0 =

2x5 + 8x4 +0x3 + 0x2 +0x1

10
10
10
10
10
1

+ 4 + 0 +0 + 0 =

3x5 + 4x4 +3x3 + 0x2 +0x1

10
10
10
10
10
1.5

2.9

+ 0.8 + 0.9 +0.6 + 0.1 =

0x5 + 10x4 +0x3 + 0x2 +0x1

10
10
10
10
10
0

3.6

+ 2.4 + 1.2 +0 + 0 =

1x5 + 2x4 +3x3 + 3x2 +1x1

10
10
10
10
10
0.5

3.6

+ 2.8 + 0.6 +0.2 + 0 =

0x5 + 6x4 +4x3 + 0x2 +0x1

10
10
10
10
10
0

3.9

+ 4 + 0 +0 + 0 =

3.8

AXIS BANK
Factor causing job
Combined mean
satisfaction/dissatisfaction
4X5 + 4X4 +2X3 + 0X2 +0X1
10
10
10
10
10
Working Environment

Bank Location

2 + 1.6 + 0.6 +0 + 0 =
5X5 + 4X4 +1X3 + 0X2 +0X1
10
10
10
10
10
2.5

Working Hours

Salary Structure

Work Responsibility

High Stress Level

Superior-Subordinate
Relationship

Participation In Bank
Activities

2 + 0.4 + 0.9 +0.4 + 0 =

0X5 + 7X4 +2X3 + 1X2 +0X1
10
10
10
10
10
0 + 2.8 + 0.6 +0.2 + 0 =
7X5 + 2X4 +1X3 + 0X2 +0X1
10
10
10
10
10
3.5 + 0.8 + 0.3 +0 + 0 =
0X5 + 6X4 +4X3 + 0X2 +0X1
10
10
10
10
10

Job Security

Right to put your

opinions in front of
superior

4.6

3.6

3.9

4.1

+ 2 + 0.6 +0 + 0 =

1X5 + 6X4 +3X3 + 0X2 +0X1

10
10
10
10
10
0.5

3.6

+ 2.8 + 0.6 +0 + 0 =

3X5 + 5X4 +2X3 + 0X2 +0X1

10
10
10
10
10
1.5

3.7

+ 2.4 + 1.2 + 0 + 0 =

1X5 + 7X4 +2X3 + 0X2 +0X1

10
10
10
10
10
0.5

4.2

+ 1.6 + 0.6 +0 + 0 =

4X5 + 1X4 +3X3 + 2X2 +0X1

10
10
10
10
10

4.4

+ 1.6 + 0.3 +0 + 0 =

4X5 + 4X4 +2X3 + 0X2 +0X1

10
10
10
10
10
2

4.2

+ 2.4 + 0.9 +0 + 0 =

3.8

Factor causing job

Combined mean
satisfaction/dissatisfaction
1X5 + 6X4 +2X3 + 1X2 +0X1
Performance Appraisal
10
10
10
10
10
policy
0.5 + 2.4 + 0.6 +0.2 + 0 =
Recognition and Rewards

1X5 + 8X4 +1X3 + 0X2 +0X1

10
10
10
10
10

3.7

0.5 + 3.2 + 0.3 +0 + 0 =

Does employee personal
problem affects work

1X5 + 3X4 +1X3 + 3X2 +2X1

10
10
10
10
10
0.5

Balance Between
Personal And Office Life

Does job satisfaction

helps in high productivity

Employee Assistance
policy

Long and short term

benefits

0.5 + 3.2 + 0.3 +0 + 0 =

2X5 + 6X4 +2X3 + 0X2 +0X1
10
10
10
10
10

Overall Job Satisfaction

+ 3.2 + 0.3 +0 + 0 =

2X5 + 6X4 +2X3 + 0X2 +0X1

10
10
10
10
10
1

+ 2.4 + 0.6 +0 + 0 =

1X5 + 8X4 +1X3 + 0X2 +0X1

10
10
10
10
10
0.5

4.1

+ 3.6 + 0 +0 + 0 =

1X5 + 8X4 +1X3 + 0X2 +0X1

10
10
10
10
10

4.2

+ 1.2 + 0.3 +0.2 + 0 =

1X5 + 9X4 +0X3 + 0X2 +0X1

10
10
10
10
10
0.5

Banks Leave policy

+ 1.2 + 0.3 +0.6 + 0.2 =

5X5 + 3X4 +1X3 + 1X2 +0X1

10
10
10
10
10
2.5

2.8

+ 2.4 + 0.6 +0 + 0 =

Nav jeevan co-op bank

Factor causing job
Combined mean
satisfaction/dissatisfaction
0X5 + 7X4 +2X3 + 1X2 +0X1
10
10
10
10
10
Working Environment

Bank Location

Working Hours

Salary Structure

Work Responsibility

High Stress Level

Superior-Subordinate
Relationship

0 + 2.8 + 0.6 +0.2 + 0 =

1X5 + 8X4 +0X3 + 1X2 +0X1
10
10
10
10
10
0.5 + 3.2 + 0 +0.2 + 0 =
0X5 + 8x4 +1X3 + 1X2 +0X1
10
10
10
10
10
0 + 3.2 + 0.3 +0.2 + 0 =
0X5 + 0X4 +3X3 + 6X2 +1X1
10
10
10
10
10
0 + 0 + 0.9 +1.2 + 0.1 =
2X5 + 8X4 +0X3 + 0X2 +0X1
10
10
10
10
10
1 + 3.2 + 0 +0 + 0 =
3X5 + 5X4 +2X3 + 0X2 +0X1
10
10
10
10
10
1.5 + 2 + 0.6 +0 + 0 =
0X5 + 7X4 +3X3 + 0X2 +0X1
10
10
10
10
10
0

Participation In Bank
Activities

Job Security

Right to put your

opinions in front of
superior

2.2

4.2

4.1

3.7

3.3

+ 1.2 + 1.5 +0.2 + 0.1 =

0X5 + 7X4 +3X3 + 0X2 +0X1

10
10
10
10
10
0

3.7

+ 1.6 + 1.5 +0.2 + 0 =

0X5 + 3X4 +5X3 + 1X2 +1X1

10
10
10
10
10
0

3.9

+ 2.8 + 0.9 +0 + 0 =

0X5 + 4X4 +5X3 + 1X2 +0X1

10
10
10
10
10
0

3.6

+ 2.8 + 0.9 +0 + 0 =

3.7

Factor causing job

Combined mean
satisfaction/dissatisfaction
0X5 + 4X4 +6X3 + 0X2 +0X1
Performance Appraisal
10
10
10
10
10
policy
0 + 1.6 + 1.8 +0 + 0 =
0X5 + 3X4 +2X3 + 4X2 +1X1
10
10
10
10
10
Recognition and Rewards
0
Does employee personal
problem affects work

Balance Between
Personal And Office Life

Does job satisfaction

helps in high productivity

Banks Leave policy

Employee Assistance
policy

2.5 + 1.6 + 0.3 +0 + 0 =

1X5 + 5X4 +1X3 + 2X2 +1X1
10
10
10
10
10

Long and short term

benefits

Overall Job Satisfaction

2.8

3.5

+ 1.6 + 0.9 +0.4 + 0.1 =

0X5 + 6X4 +4X3 + 0X2 +0X1

10
10
10
10
10
0

3.3

+ 0.4 + 0.6 +1.2 + 0.1 =

0X5 + 4X4 +3X3 + 2X2 +1X1

10
10
10
10
10
0.5

4.4

+ 2 + 0.3 +0.4 + 0.1 =

0X5 + 1X4 +2X3 + 6X2 +1X1

10
10
10
10
10
0.5

3.8

+ 2.8 + 0.3 +0.2 + 0 =

5X5 + 4X4 +1X3 + 0X2 +0X1

10
10
10
10
10

0.5

2.2

+ 0.8 + 0 +1.2 + 0.2 =

1X5 + 7X4 +1X3 + 1X2 +0X1

10
10
10
10
10
0.5

2.7

+ 1.2 + 0.6 +0.8 + 0.1 =

0X5 + 2X4 +0X3 + 6X2 +2X1

10
10
10
10
10
0

3.4

+ 2.4 + 1.2 +0 + 0. =

3.6

Combined mean of all the banks

Factor causing job
satisfaction/dissatisfaction
Working Environment

Bank Location

Working Hours

Salary Structure

Work Responsibility

Combined mean
5X5 + 17X4 +5X3 + 3X2 +0X1
30
30
30
30
30
0.83 + 2.27 + 0.5 +0.2 + 0 =
8X5 + 18X4 +2X3 + 1X2 +0X1
30
30
30
30
30
1.33 + 2.4 + 0.2 +0.07 + 0 =
7X5 + 19X4 +3X3 + 1X2 +0X1
30
30
30
30
30
1.17 + 2.53 + 0.3 +0.07 + 0 =
4X5 + 6X4 +7X3 + 12X2 +1X1
30
30
30
30
30
0.67+ 0.8 + 0.7 +0.8 + 0.03 =
4X5 + 20X4 +3X3 + 3X2 +0X1
30
30
30
30
30
0.67

High Stress Level

Superior-Subordinate
Relationship

Participation In Bank
Activities

Job Security

3.84

4.44

3.87

3.6

+ 2 + 1.2 +0.07 + 0 =

8X5 + 13X4 +7X3 + 1X2 +1X1

30
30
30
30
30
1.33

2.3

+ 2.67 + 0.7 +0 + 0 =

2X5 + 15X4 +12X3 + 1X2 +0X1

30
30
30
30
30
0.33

4.07

+ 1.47 + 0.3 +0 + 0 =

3X5 + 20X4 +7X3 + 0X2 +0X1

30
30
30
30
30
0.5

+ 2.67 + 0.3 +0.2 + 0 =

16X5 + 11X4 +3X3 + 0X2 +0X1

30
30
30
30
30
2.67

3.8

+ 1.73 + 0.7 +0.07 + 0.03 =

3.86

Factor causing job

satisfaction/dissatisfaction

Combined mean

5X5 + 15X4 +9X3 + 1X2 +0X1

Right to put your opinions 30
30
30
30
30
in front of superior
0.83 + 2 + 0.9 +0.07 + 0 =
1X5 + 17X4 +10X3 + 2X2 +0X1
Performance Appraisal
30
30
30
30
30
policy
0.17+2.27+1+0.13+0
1X5 + 17X4 +7X3 + 4X2 +1X1
30
30
30
30
30
Recognition and Rewards
0.17
Does employee personal
problem affects work

Balance Between
Personal And Office Life

Does job satisfaction helps

in high productivity

3.44

2.63

+ 0.93 + 0.4 +0.8 + 0.17 =

6X5 + 20X4 +2X3 + 2X2 +0X1

30
30
30
30
30
1

3.57

+ 2.27 + 0.7 +0.27 + 0.03 =

2X5 + 7X4 +4X3 + 12X2 +5X1

30
30
30
30
30
0.33

3.8

+ 2.67 + 0.2 +0.13 + 0 =

9X5 + 17X4 +4X3 + 0X2 +0X1

30
30
30
30
30

4.17

1.5 + 2.27 + 0.4 +0 + 0 =

Banks Leave policy

Employee Assistance
policy

4X5 + 21X4 +2X3 + 2X2 +1X1

30
30
30
30
30
0.67 + 2.8 + 0.2 +0.13 + 0.03 =
2X5 + 13X4 +6X3 + 8X2 +1X1
30
30
30
30
30
0.33

Long and short term

benefits

Overall Job Satisfaction

3.6

+ 2.67 + 0.6 +0.13 + 0.03 =

2X5 + 22X4 +6X3 + 0X2 +0X1

30
30
30
30
30
0.33

3.22

+ 1.73 + 0.6 +0.53 + 0.03 =

1X5 + 20X4 +6X3 + 2X2 +1X1

30
30
30
30
30
0.17

3.83

+ 2.93 + 0.6 +0 + 0 =

3.86