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Interview Skills- Competency and Behaviorial Based

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Date

Time Country Venue

9AM 22/11/2016 - 23/11/2016
Malaysia Armada PJ
5PM
9AM 15/12/2016 - 16/12/2016
Malaysia Armada PJ
5PM

Overview

A rapidly changing, highly competitive marketplace demands making judicious, informed

decisions about the people you hire or promotedecisions that can impact your organization
for years. This Interview skills workshop provides a structured, replicable approach to
interviewing by developing the skills your people need to interview confidently, gather data that
accurately predicts future job performance, and evaluate candidate information to make the
best selection decision.
Do you face any of these issues?
Do your interviewers have the skills and confidence to ask the right questions to accurately
select job candidates who are able and willing to perform the job?
Do your interviewers know how to make a positive impression on candidates to increase job
acceptance rates?
Do your interviewers know how to evaluate and integrate all the available data to make better
hiring decisions?

Learning Outcomes

Create behavior-based interview questions

Improve their Questioning techniques by reconstruct and asking the right questions to
draw out the potentials in interviewees
Probe and questions to check for consistency in answers from interviewees
More adept and able to read the body language of the interviewees
Create competency requirements for any given position
Understand why they should conduct behavioral interviews as they are many times more
accurate than traditional interviews.
To understand the process of hiring and implications if hiring wrong people

 Identify and apply the principles of behaviour interviews and performance- based
selection methods
Enhance confidence and professioinal interviewing skills with effective communication
strategies and behaviouralinterviews techniques
Practise role-playing based on various different situations
Complete the entire process through testing and reference checking
Build interviewing skills and confidence.
Use the interview guide to prepare for and conduct an effective interview while making a
positive impression on candidatesto increase job acceptance rates.
Gather and evaluate data on a candidates entire profile: experience, knowledge,
competencies, and motivations for the rightjob match
Make hiring decisions using candidate data evaluation and integration to hire successful
candidates who are willing and able to perform the job.
Develop the competency of Decision Making

Who Must Attend

HR professionals, recruiters, development practitioners and line managers, and anyone who
would like to conduct interviews more effective

Course Details

Delegates will actively participate in the process, learning and applying the concepts of
behavioural based interviewing throughout this day, as they move from reviewing candidate
materials through making a hiring decision.

Module 1: Interviewers' concern

Concerns and worries about interviewing job candidates and making selection decisions.
Skills and techniques to avoid or eliminate concerns.
Module 2: The goal of your interview
four types of information about a candidate that make up a complete array of targets for
success:
knowledge targets
experience targets
competency targets
personal attribute/motivation targets.
Interview guide as the tool to gather information on the targets for success.
Module 3: Gathering In-depth Targeted Data

Planned behavioural questions

Components of a STAR (Situation/Task, Action, and Result)
Follow up questions to elicit complete STARs.
Interview Role-Play ~ using planned behavioural and follow-up questions to gather a
complete STAR.

Module 4: Interviewing for Motivational Fit

 Motivational fit- its importance to job success, and where to find motivational fit
information in the interview.
Building Rapport, and Managing the Interview;
Make a positive impression on candidates by meeting their personal needs through
rapport-building, and by managing time effectively in the interview.
Working in triads- Group practice on interviewing
Evaluating and Integrating the Interview to ensure a strong start for new colleagues

Methodology

Delegates will actively participate in the process, learning and applying the concepts of
behavioural base interviewing throughout this day, as they move from reviewing candidate
materials through making a hiring decision.
Interactive presentation, Role play, Case Studies and Simulation

Course Leader

DR B DASS
HR Business Coach
PhD (Adult & Continuous Ed, UPM)
M.Ed (Training & Development, UK)
Post-Grad Dip HRM (UK)
C-IV Certificate in Training and Workplace Assessment (Australia)
CAHRP

Work Experience
Dr Dass comes with 30 years of HR, Learning and Development corporate work and training
experience. Early in his career, Dr Dass worked for SMEs and MNC before setting up his own
human resource and training practice.

He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500,
before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business
School. Here, he helped to design, deliver and evaluate training programs conducted at all
levels. He had personally commissioned a video shoot on operations cleaning for the cleaners
which is still being used. He ran supervisory, executive and management development
programs at the Electrolux Business School.

Dr Dass was the CEO and Principal of Skills and Management Institute of SKB. During his
tenure, he also developed and organized conventions, boot camps for the real estate agents.
He can be mentioned as the pioneer who created a systematic training curriculum for the real
estate industry in Malaysia

Dr Dass also has served at leading private and public universities including institutions from
Australia, UK, USA and France, who are affiliated with local universities. Some modules taught
by him, includes, Change Management, Leadership, Human Resource Management, Adult
and Continuing Education.

Professional Membership
1.Life member and National Deputy President of Malaysian Institute of Human Resource
Management (MIHRM) 2010-2012.
2.National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma
collaboration.

3.Chairman - Academic education and training Membership of Malaysian Institute of

Management and Technology Association of Malaysia, 2012-2013

Professional Certification
1.Certified Catalytic Instructor by Dr Scott Parry of Training House US
2.Accredited trainer for TEAM Management Systems, UK,
3.Accredited trainer for DTS International, DISC Inventory, Australia,
4.Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management.
5.Certified Trainer (MIM) & HRDF
6.Certified trainer to conduct the Pin Plan Program from Germany.
7.Certified change management practitioner by PROSCI USA

Appointments and Awards

1.Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
2.HR Consultant with the National Human Resource Center, PSMB, Malaysia
3.Excellent Facilitator Award for the year 2011 from MIHRM.
4.Competent Toastmaster and has held positions from being a committee member to president
and division governor, in Toastmaster International, and Rotary International, where he was
invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
5.Disciplinary committee at the Royal Lake Club, Malaysia

Author
As an author, he has published: Adult & Continuing Professional Education Practices,
published by Patridge-Penguin

To contact Dr Dass for any speaking, training and consultancy engagements, please contact
us at +603 8074 9056 | Mobile +6012 6869 628 | or email:info@iTrainingExpert.com

OR

MR SYAMSUL F. AHMAD

Syamsul has been actively in the field of Training/Learning and Development for more than 15
years. He has trained and developed hundreds of people being an in-house trainer/facilitator
in various organisations that he had worked with. He always emphasizes that it is the passion
for training and educating people that has ignited him to pursue a career in the training and
development. With his over 20 year experiences in the field of Human Resources and
Industrial Relations Management, his credentials in the training field were gained over the
years with passionate and love for knowledge.

He is known of his ability to incorporate his vast knowledge and industrial experience into his
training sessions, enabling participants to relate to the subject matter and benefit the best.

He started his career in the Human Resources and Industrial Relations Management way back
in the 90s, for 12 years servicing the National Carrier. He then enhanced his career with
couple of Government-Linked companies, LLC as well as rapid growing SMEs.

Passionate in peoples management and development, he became an in-house Licensed

Facilitator of the 7 Habits of Highly Effective People. He further marked his journey in
establishing an international collaborated Leadership Programme and won for the Company an
international Award for the Asian Region.


Syamsul has great experiences to share with, in the human resources and industrial relations
management in both unionised or non-unionised environment, as well as Learning &
Development and Human Capital/Talent Management.

Over time, inspired from the 7 Habits programme, he came out with his own programme : Jadi
Pro-Aktif, Jadi Positif which has enlightened many individuals in various levels in the
organisation. Syamsul was a national Rugby player and active in outdoor activities and sports.

To contact Mr Syamsul, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or
email: info@iTrainingExpert.com

Testimonies

The program was so awesome, and really full of important subject matter that every trainer
must know, and it will take you to the next level.

The trainer was experienced and knowledgeable, very engaging and kept the sessions lively
and relevant, and would not hesitate to recommend this program to my friends and
organization.

The trainer, Dr Dass, is so generous in giving us many valuable tips from past experience. He
handled the class really well, everyone is taken care off and he has humor, he is just too good.

The trainer is dynamic and is able to control the class, participants are open to express
themselves.

I hope I can carry forth the people building people spirit with others, just as this facilitator has
done.

Dr Dass, is a good conference chairman, he facilitated well, was humorous, and managed the
time well, keep up the good work.

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,780.00
USD 650.00
Early Bird
Sign up 1 pax
Pay 14 days before course starts
MYR 2,180.00
USD 500.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts
MYR 2,080.00
USD 480.00


(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.

Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest
payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm
your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.