Monitoring and Acuntability Manual

Monitoring and Accountability
Manual
Prepared by:
Sameera Ashraf
Muhammad Hassan
Sajjad Akram
Monitoring, Evaluation and

Accountability Unit
Emergency Response and

Recovery Program,
Pakistan
Monitoring and Accountability Manual for Emergency Response and Recovery Program, Pakistan
Table of Contents
Overview ....................................................................................................................................................... 5
Introduction and Purpose .......................................................................................................................... 5
Objectives of the Document ...................................................................................................................... 5
What is Monitoring? ................................................................................................................................... 5
Why Monitor? ............................................................................................................................................ 5
Monitoring Benchmarks ............................................................................................................................. 6
Monitoring Tools ....................................................................................................................................... 7
Complaint and Feedback Mechanism ........................................................................................................... 10
Types of Complaints/Feedback ............................................................................................................... 10
Complaints Handling Mechanism DOs and DONTs ............................................................................... 13
Closing Complaints .................................................................................................................................. 16
Confidentiality and Information Protection .............................................................................................. 16
First Emergency Respondents MEA Guidelines .......................................................................................... 16
Annex I: Minimum Standards and Standard Processes for Program Units .................................................... 19
Annex II: Monitoring Checklists .................................................................................................................. 72
Annex III: Community Feedback Form ....................................................................................................... 86
Annex IV: Monitoring Report Format ......................................................................................................... 87
Annex V: M&E Action Plan Tracker Format ............................................................................................... 88
Annex VI: Beneficiary Feedback and Complaint Tracking Database ............................................................ 89
Annex VII: Emergencies Rapid Needs Assessment Form ............................................................................ 90
Annex VIII: Accountability Community Display Standards .......................................................................... 94
Annex IX: Save the Children Code of Conduct .......................................................................................... 102
SC: SA/SA
Monitoring, Evaluation and Accountability Unit, Save the Children
List of Acronyms
AA
BOQ
BP
CFM
CFS
CMAM
CNIC
CNS
CP
CVS
DMs
EC
ENT
ERRP
FPM
FSL
GRN
HAP
HH
ID
IPD
IPR
L
LFA
LHV
M
M&E
MAM
MEA
MEAC
MEAO
Mm
MO
MoU
MUAC
NFIs
NGO
OPD
OTP
PKR
PTC
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Accountability Assistant
Bill of Quantity
Blood Pressure
Complaint and Feedback Mechanism
Child Friendly Space
Community based management of Acute Malnutrition
Computerized National Identity Card
Central Nervous System
Child Protection
Cardio Vascular System
District Managers
European Commission
Ear Nose and Throat
Emergency Response and Recovery Program
Field Program Manager
Food Security and Livelihoods
Goods Received Note
Humanitarian Accountability Partnership
Household
Identity
In Patient Department
Item Purchase Request
Liter
Logical Framework Analysis
Lady Health Visitor
Meter
Monitoring and Evaluation
Moderately Acute Malnourished
Monitoring, Evaluation and Accountability
Monitoring, Evaluation and Accountability Coordinator
Monitoring, Evaluation and Accountability Officer
Millimeter
Medical Officer
Memorandum of Understanding
Middle Upper Arm Circumference
Non Food Items
Non Governmental Organization
Outpatient Department
Outpatient Treatment Program
Pakistani Rupee
Parent Teacher Council
List of Acronyms
RUSF
SAM
SC
SMC
TFC
TLS
ToP
UN
WASH
WHO
SC: SA/SA
Ready to Use Supplementary Food

Severely Acutely Malnourished
Save the Children
School Management Committee
Therapeutic Feeding Center
Temporary Learning School
Terms of Partnership
United Nations
Water Sanitation and Hygiene
World Health Organization
Overview
Introduction and Purpose
Save the Children (SC) is committed to ensure that its program interventions are appropriate and
designed in a way which positively contributes in lives of children and communities. To abide by this
commitment, SC has developed a strong Monitoring, Evaluation and Accountability (MEA) system
which aims at improving quality of our interventions and document key learning, at the same time
MEA provide timely information to program staff and senior management to make critical and
strategic decisions regarding our program interventions. This unit not only aids in ensuring optimum
use of resources but also ensures community participation during various stages of the programs. An
important component of this unit is Accountability to Beneficiaries that has been framed with an
objective to increase accountability to our beneficiaries for the quality of our work and services
offered. A complaints and feedback mechanism has also been established and placed under this
component to reinforce the beneficiaries and stakeholders right to be heard.
Objectives of the Document
To provide orientation to MEA, program and support staff on existing MEA system,
methods, tools and practices;
To provide guidelines on SC Monitoring, Evaluation and Complaint Handling mechanism,

MEA staff roles and MEA standards and processes and to be used as a reference document
by SC M&E staff on how to monitor and evaluate using the customized tools;
Monitoring
What is Monitoring?
Monitoring is an ongoing collection, analysis and use of information about project progress and the
results being achieved. It supports effective and timely management decision making, learning by
project stakeholders and accountability for results and the resources used.
(Source: EC, Strengthening Project Internal Monitoring 2007)
Why Monitor?
To systematically track the implementation of actions that form part of a project/program

resulting in effective, performance based projects/programs.
To collect information that may be used to assess the efficiency and effectiveness of
projects/programs.
To provide/share information to adapt and adjust projects/programs during execution.
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Monitoring Benchmarks
The Monitoring team at SC monitors the programs against certain benchmarks that include but are
not limited to the following:
Project Proposals including Logical Framework Analysis (LFA) matrix, Project

Operational Plan and Progress/Performance Indicators are used as the primary
benchmarks to measure program performance against the set objectives. They are used to
obtain indicators and criteria against which the program progress data is collected to assess
the timeliness of the activities inferring if they are on track or not. The data is then reviewed
by the management to take corrective action if required.
A set of minimum standards and standard processes, on the lines of SC Global

standards, has been devised by the team for every sector SC has interventions in, including
Child Protection, WASH, Food Security and Livelihoods (FSL), Food Distribution,
Education, NFIs, Shelter and Health and Nutrition. These standards have been developed in
consultation with the program teams and are considered as key documents in planning and
implementation of any SC activity in emergency situations. These standards include
Humanitarian Accountability Partnership (HAP) and SPHERE Standards but are simplified
and contextualized according to the situation. Moreover, in addition to HAP and SPHERE
standards, a special focus has been laid upon defining and documenting the processes in
order to determine minimum requirements to be adhered to by SC team members during the
life of a project, from initial assessment and selection to post project implementation
activities. The SC ERRP minimum standards and standard processes have been annexed for
reference (Annex I).
On the basis of the detailed minimum standards and standard processes short monitoring
checklists have been devised that elicit closed ended answers. The objective is to enable
MEA team or senior management to periodically monitor and record the quality of the
activities and be able to quickly identify and share any gaps with the program team and
decision makers facilitating them towards improved program progress. The check lists are
completed through:
o Direct observations
o Information taken from program staff
o Feedback from beneficiaries
o Records available at program sites
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The checklists are annexed for reference (Annex II).
Monitoring Tools
Monitoring Visits: Regular field monitoring visits are conducted by the SC M&E team to all the
program sites in order to collect data and monitor progress against the benchmarks stated above.
This is the salient tool used by SC to objectively and timely share information with senior
management and program team on assessments and selections, program interventions and
implementation strategies.
Spot Checks: Apart from the regular field visits sometimes, in response to complaints or grievances
of serious nature unannounced spot checks may be held at different implementation sites to
investigate into the matter and monitor/review the progress of the activities. Similarly spot checks
are also held for programs involving cash or commodities distribution with an aim towards
improved transparency. Feedback and views from the beneficiaries and other community members
present at the spot during the visit are also collected to gain an insight into the progress.
Community Feedback: Information and feedback on SC offered services from the direct and
indirect beneficiaries of the programs and the general community is also collected. The feedback
collection is often used as an aided tool with the monitoring visits or spot checks to record
community information in their own words. This is done by the MEA staff person and transparency
and credibility of the feedback collection process is also ensured. During the collection vulnerable
communities like women and children who may not have access to other means of communication
to put their views across are also focused. This feedback form is also used to file complaints from
beneficiaries. Please see Annex III for feedback form.
Planning of monitoring visits

The monitoring visits are planned keeping in view the nature and duration of the program.
Programs involving distribution of cash and other commodities or the ones involving money are
rigorously followed and monitored considering their sensitive nature. The visits are planned after
detailed meetings with the program staff. Sometimes if required follow-up visits are also planned
which include following up on the findings and action plan agreed upon in the previous visit.
SC: SA/SA
Generating Monitoring Reports

After the M&E team uses the above stated tools and monitors the progress against the said
benchmarks the findings are then recorded in the specified format of a monitoring report. A
monitoring report is generated and shared after every monitoring visit and covers the following:
Date of the visit, site visited, thematic area (program sector) and project title;
Objectives of the visit and the methodology used to monitor the activities;
Brief account of the visit including general observations;
Key findings identified that may include achievements, issues or bottlenecks in the program;
Details of minimum standards and standard processes being followed or not;
Beneficiaries feedback recorded through the Community Feedback Form;
An account of point by point debrief session held with the sector coordinator in which
certain corrective action plans along with their deadline are agreed upon in response to the
above mentioned findings/issues. Please see Annex IV for monitoring report format.
This monitoring report is shared with the MEA Manager who then shares it with the program
implementation team, technical advisors and senior management. These monitoring reports serve as
input in program quality and design as is illustrated in the following diagram:
Monitoring Visit
(New/Followup)
Technical inputs
by
DM/FPM/technic
al experts and
senior
management
team
Debrief session
with relevent
program staff
Shared with
DM/FPM,
Technical
Advisors, Senior
Management
Monitoring
Report
Shared with MEA

Manager
Figure 1Monitoring Report Process
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Monitoring Report Flow Chart

The monitoring report once finalized is then floated according to the following:
Field Program
Manager
Advisor MEAL
Program
Coordinator
Technical
Advisor
Deputy Team
Leader
District Manager
Further reviews and clarifies report

Manager MEA
Reviews Report
Field Program
Manager
In case of reports of serious nature or
requiring further inputs as per the debrief session they are shared with DM/
FPM at this stage along with direct
sharing with Manager MEA.
MEA
Coordinator
MEA Officer
Monitoring Report prepared based on field

monitoring visit and action plan agreed upon
by the Program Coordinator after a de-brief
session with him/her.
M&E Action Plan Tracker

The key findings and the monitoring results are rigorously followed upon to be incorporated into
the program quality and improvement. All the action points are fed into M&E Action Plan Tracker
which is shared with the FPMs, DMs, Technical Advisors and Management on a monthly basis. See
Annex V for M&E Action Plan Tracker format. The action plans incorporated in the tracker are
tracked and passed through the following steps:
NO
Action Plan Achieved
(Filled by District
Program Manager)
Comments from
Accountable person for
the delay/issue in
implementation
Comments from Line

Manager of Accountable
Person
Action Plan carried

forward
Yes
Figure 2 M&E Action Plan Tracker Process
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Complaint and Feedback Mechanism
Accountability to beneficiaries and communities we work with is one of the core values of Save the
Children. To demonstrate this organizational value in practice SC has established Complaint and
Feedback Mechanism (CFM) to affirm that our beneficiaries and communities have right to
complain if we are not abiding by commitments we made to them. At the same time CFM provide a
communication channel to our communities to voice their suggestions and provide feedback on our
program interventions, this would certainly contribute in improving quality of our programs. CFM is
intended for the people we serve or assist and it is not intended for reporting staff grievances.
However if any staff member is found maltreating, discriminating communities, especially children,
then other staff members have right to complaint using CFM.
Types of Complaints/Feedback
Information received through hotline or real time assessments from beneficiaries and sometimes
from community members in general can be categorized into following categories:
Feedback
Request for Need Assessment
Regular Complaint
Complaint of Serious Nature
Threat Call/Obnoxious Calls
Feedback
Beneficiaries comments on SCs programs will be taken as feedback. A feedback can be both positive and
negative and is generally to do with minor issues; it can be given formally or informally.
Request for Need Assessment
Sometimes beneficiary/non-beneficiary requests for assistance for him/her or for their village/area.
In such cases, such responses will be taken as request for need assessment. Or we can define it as a
beneficiary may also share his/her personal information to be considered as a potential beneficiary
for any of program intervention or he/she may share location of Village/UC to be considered as
target area for SC program interventions.
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Regular Complaint
A regular complaint relates to program design and implementation/service delivery e.g. changes in
timings of food/NFIs distribution, change in location of child friendly space, change in location of
NFIs/food distribution points etc.
Complaint Flow Chart for Regular Complaint
Communication of Resolution
Complainant
Yes
Accountability
Assistant
Registration and Logging
MEA Officer/
Coordinator
Assessment/Inquiry of Complaint
Complaint
Resolved
No
Program Officer/
Coordinator
Yes
Complaint
Resolved
No
Yes
Field Program
Manager
Serious Complaint
A serious complaint includes issues related to:
Financial Corruption, Misuse/Fraud of Money or Material
Derogatory/Immoral behavior with beneficiaries involving verbal abuse/physical assault
Harassment of beneficiary/ Or any act that might harm Save the Childrens reputation
Discrimination of beneficiaries on the basis of race, gender, creed or religion
Any other complaint judged as serious by MEA Coordinator
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Complaint Flow Chart for Serious Complaint
Complainant
Accountability
Assistant
Communication of Resolution Beneficiary
Decision for further

investigation / Approach
for fact finding
Field Program
Manager
Registration/Logging
ME&A
Officer
Assessment/Identification of Complaint
ME&A
Coordinator
Inquiry/Validation, Initial Fact Finding,

Compilation of Evidence
ME&A
Manager
Deputy Team
Leader
Investigation
Committee
Decision by
Management
First Draft Report containing

Credible Facts and Figures
Technical
Advisor
Constitution of a panel/committee, and
information sharing with TL and CD as necessary
Further Inquiry and Compilation of
Final Report
Decision based on findings and
recommendations by committee
Field Program
Manager
The dotted lines depict that the draft report is also copied to the Field Program Manager and
Technical Advisor while being sent to the Deputy Team Leader.
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Examples of Complaints Received

Example 1
A community member in KPK (Khyber Pakhtunkhawa) called and informed that he had a patient
with him who needed to be commuted but the driver of SCs ambulance was not present. The driver
was then immediately called and it was known that he had gone out of hospital for a tea break. He
was asked to contact the beneficiary and take the patient to the concerned location which he
immediately did.
Example2
During food distribution, a community member complained that he had received food and oil in
lesser quantities. The complaint was shared with relative program staff and it was revealed that it
was agreed with donor that in some cases, the quantity of food per beneficiary may be reduced to
entertain a large number of beneficiaries. After having this complaint, it was decided by food team
that the quantity of the food items to be provided would be displayed on charts in each distribution.
Threat Call
A call received on complaint hotline is considered as threat call if a caller attempts to threat
person/organization or try to influence on any program interventions through unfair means.
Complaints Handling Mechanism DOs and DONTs

Nature of
Complaint/
Feedback
What to Do
What not to Do
Feedback
Greet the caller.

Log basic information and the feedback of the
caller.
Ensure that the caller is informed that his/her
feedback has been recorded.
Thank the caller for their feedback.
Record feedback in Feedback and Complaint
Tracking Database and Close the feedback.
Request for
Need
Assessment.
Greet the caller.

Log basic information and the request of the
caller.
In case of invitation for need assessment
compile a list and send to program team.
Ensure that the caller is informed of the steps
taken.
Close the feedback.
Do not create or
communicate false
expectations.
Do not make any promises.
Do not behave rudely with
the complainant/feedback
provider.
Do not ask people not to
call again.
Do not entertain
complaints/feedbacks on
issues which are not related
to our programs. In case of
calls from staff members
regarding staff grievances,
redirect them to HR.
Do not turn off your
phone or move your phone
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Nature of
Complaint/
Feedback
What to Do
What not to Do
Regular
Complaint
Greet the caller.

Log basic information and the complaint of
the caller.
Verify if the complaint is about Save the
Childrens interventions. [If it is not and the
complainant knows the name of the other
organization then AA may ask field program
manager to reach the other organization and
let them know. However, after passing on the
complaint no further follow up is necessary]
Request and Record the details of the problem,
the program and the geographical area.
Ask what action complainant is suggesting,
though do not promise this will be done.
Assure the complainant about his/her
confidentiality and transparent inquiry.
Process the complaint with the support of
relevant sector(s)/Person(s).
Seek permission from complainant to visit
him/her if required.
Call the person back and inform him/her
about resolution of complaint.
Ask him/her whether she is satisfied with the
response or not.
Record above mentioned all information along
with beneficiarys satisfaction response.
Thank him/her for reaching us.
Close the complaint.
to any inaccessible location

ensuring that the hotline is
open from 9am to 5pm.
Note:
In case a complaint of similar nature belonging
to the same program in the same locality is
received thrice refer the complaint to MEAC
who will hold an investigation visit in
coordination with the program team.
Serious
Complaint
SC: SA/SA
Greet the caller.

the caller.
Verify if the complaint is about Save the
Childrens interventions. [If it is not and the
14
Nature of
Complaint/
Feedback
What to Do
What not to Do
complainant knows the name of the other

organization then AA may ask field program
manager to reach the other organization and
let them know. However, after passing on the
complaint no further follow up is necessary]
the program and the geographical area.
Ask what action complainant is suggesting,
though do not promise this will be done.
Assure the complainant about his/her
confidentiality and transparent inquiry.
Probe for further evidence from the caller if
required.
If there is no evidence found, call back the
person to inform about decision being made
or action taken (It should be communicated by
MEAC, Program Team or DM).
In case of enough evidence for further probing
are available then ask MEAC to contact
complainant.
Seek permission from complainant to visit
him/her.
If complaint proved true, inform the
complainant about actions taken on his/her
complaint.
Ask the complainant if he/she is satisfied with
the response.
Thank the complainant and close the
complaint.
Threat Call
SC: SA/SA
Greet the caller.

Do not argue in such
complaints
the caller. Verify if the complaint is about Save Politely refuse to entertain
the Childrens interventions.
such responses.
the program and the geographical area
If person is using obnoxious language or
threatening person/organization then share
his/her details with DPM/Security Officer
immediately.
Close the Complaint.
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Closing Complaints
All types of complaints received by any channel needs to be entered into Complaint and
Response Database (see Annex VI).
All the complaints and feedback received need to be closed in a certain manner. The
resolution of a complaint must be reached as soon as possible (within maximum 15 days).
If the callers complaint/resolution could not be acted upon due to reasons such as
budget/program constraints or if enough evidences could not be found, he is informed
accordingly.
In case of regular complaints and feedback the accountability assistant must inform the caller
of the resolution and decision on the complaint by calling him.
In case of serious nature complaints that have proceeded till the investigation stage, the Field
Program Manager must convey the resolution to the complainant.
All complaints must be closed within 15 days. In some cases if, due to unavoidable
circumstances a decision has not been reached the caller still needs to be called and updated
on the progress within the specified time frame.
Confidentiality and Information Protection
All complaints must be dealt with in confidence.
Feedback and complaints records should be treated as confidential to safeguard sensitive

information, upholding the principle of confidentiality.
The complainant should be assured of not disclosing his/her information.
The name and personal details of the complainant should not be disclosed while sharing the
complaint database with other departments.
First Emergency Respondents MEA Guidelines
Save the Children MEA team is responsible for certain first respondent activities in an emergency to
support program development and implementation. MEA team is responsible for immediately
responding to any emergency situation in an efficient and effective manner. Following These
activities help the teams design and implement a rapid response for any emergency followed by
detailed sustainable programs. They include:
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General Needs Assessment or Rapid Assessments are held in order to assess damages incurred
on life and properties of the disaster struck area and to learn urgently required emergency needs of
the people. Certain standard operating procedures have been developed that define the manner in
which these assessments are held. A sample assessment form has been annexed for reference
(Annex VII). This form is developed with intend to collect community level information, as in most
of emergency situations it is difficult to carry out a household survey. It is imperative to mention
that this form can easily be adapted in a given context.
Accountability Community Display Standards, contain the standards to be shared with
beneficiaries, are prepared in national/local languages (keeping in mind cultural context). Ideally
these need to be printed and posted to different locations in community (depending on type of
interventions) but getting them printed is not an easy task during emergency situations so during
such interim period we can use hand written community display standards, later on these needs to
be replaced with printed version. Community display standards inform the community of what they
should expect from our emergency response interventions (see Annex VIII).
Accountability Panaflex (Poster) displayed at a vendor site during distribution

of food to food voucher beneficiaries
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Community Feedback and Complaint Form is developed and utilized in order to gain
community feedback and grievances (if any) till a formal complaint and response mechanism has
been developed and put into place. This is also to facilitate community members with low literacy
level and also those who dont have access to landline or cell phone. Please see Annex III for
feedback form.
Setting up Monitoring System should be followed by accountability system, however where
possible first respondent/s should simultaneously focus on monitoring of projects being
implemented. Primarily, MEA team should use project proposals (especially log matrix) as reference
for monitoring of projects. Monitoring reports should be generated on the given format, checklists
and minimum standards and standard processes should followed for monitoring of project
interventions (it is important to note that we need to adapt checklists and minimum standards and standard
processes assuming the context in which we are operating we should particular observe change in criteria for selection
of beneficiaries and new adopted criteria needs to be depicted in minimum standards and standard processes).
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Annex I: Minimum Standards and Standard Processes for Program Units

Standard Processes and Minimum Standards for Child Protection Interventions
The following standard processes are essentials for any Child Protection (CP) intervention by Save
the Children. These are applicable in general, in any given situation, and determine minimum
requirements to be adhered by CP team members.
Assessment/Selection Standard Processes
1.
SC has conducted a CP needs assessment involving local authorities/local government,

humanitarian organization and most importantly the affected population;
2.
Needs of affected population are identified, interventions are prioritized and affected
communities are consulted for implementing planned interventions;
3.
CP team has mapped intervention areas at UC level;
4.
Other aid agencies operational in the areas are listed down to avoid any duplication;
5.
CP team has reached to the most vulnerable communities and they have not carried out
need assessment in easily accessible areas only;
6.
Selection of beneficiaries/sites is not influenced by political or religious orientation of

affected population, their tribal background, ethnic origin or social prestige;
7.
Selection criteria for beneficiaries/sites is well defined and understood by CP team;
8.
CP team has adopted the most relevant and transparent means for service delivery
whereupon triangulation of data is done in a systematic way;
9.
Information of beneficiaries is kept confidential;
Service Delivery Standard (Where service delivery, distribution of goods, material, or equipment is involved)
1.
All people have access to CP services that are prioritized to address the main causes of CP
and related issues ;
2.
People have access to CP services that are standardized and follow accepted protocols and
guidelines;
3.
Local service providers/ authorities and community members participate in the design and
implementation of priority CP interventions;
4.
People have access to CP services that are coordinated across agencies and sectors to
achieve maximum impact;
5.
Where applicable, there is a shaded waiting area at program service delivery sites with safe
drinking water and wash facilities available;
6.
CP staff members deal with beneficiaries in a polite and friendly manner;
7.
A panaflexe (a poster/chart that visually communicates emblems, images and phrases), in

local vernacular where required explaining complaint/feedback mechanism is posted in
waiting area;
8.
CP staff members, delivering services at community level, understand well and adhere to
work timings;
9.
CP staff has properly explained the beneficiaries/children in use of recreational kit material
or any other material being distributed by CP staff;
Minimum Standards for CP Interventions

Child Friendly Space Minimum Standards
1.
Following facilities are available at CFS:

i.
Toilet facility
ii.
Safe drinking water
iii.
Adequate light and ventilation
iv.
Hand washing facility
v.
Indoor and Outdoor equipment for playing and recreation
2.
CFS has child friendly physical environment including:

i.
CFS is located at a safe and secure place
ii.
CFS is clean and tidy
iii.
Children have enough space to work and play
iv.
There are posters and illustrations on the wall
v.
There is display of childrens work in CFS
vi.
Children are choosing and accessing play material with minimal assistance
vii.
CFS has proper seating arrangements which encourage participation
viii.
Toys are available in good conditions and those are culturally and age appropriate
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3.
CFS is providing child friendly learning environment including:

i.
Children appear to enjoy for being at CFS
ii.
Children know whom to report if they have problem with CFS staff
iii.
Supervisor is using local/national language as mean of communication;
iv.
Supervisor is providing regular feedback on childrens work
4.
CFS is equipped with following material:
Learning and Drawing Material

i.
Story Books (Small)
ii.
Story telling Books (Large with Pictorial)
iii.
Writing Work Books
iv.
Drawing / Coloring Book
v.
A4 White papers
vi.
A4 Colored papers
vii.
Lead Pencils
viii.
Box of Color pencils
ix.
Box of Crayons
x.
Box of Poster Colors
xi.
Paint brushes (small tip)
xii.
Erasers / rubber
xiii.
Steel Ruler
xiv.
Metal Sharpeners
xv.
Permanent Markers (4 colors)
xvi.
White Board Markers (4 colors)
xvii.
White Chalk
xviii.
Flip Charts
xix.
Colored Charts
xx.
Glaze paper
xxi.
Masking tape
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xxii.
Glue stick
xxiii.
Plastic Disposable plate
xxiv.
Stapler
xxv.
Staple Pins
xxvi.
Small Scissors
xxvii.
Flip Chart Stand
xxviii.
String roll
xxix.
Clip files
xxx.
Duster / board brush
xxxi.
Fancy tiny stickers of stars
Sports and Recreation

i.
Tissue papers
ii.
Carrum board
iii.
Luddo
iv.
Foot Ball
v.
Big plastic Puzzles
vi.
Building Blocks
vii.
Cricket Bat
viii.
Tennis Ball
ix.
Badminton Rackets
x.
Badminton Shuttles
xi.
Whistle
xii.
China Clay (multicolor)
xiii.
Skipping Rope
xiv.
Play Tea Set
xv.
Plastic Mat
Accessories /Health and Safety

i.
Water Cooler
ii.
Water Glasses
iii.
Plastic Baskets
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iv.
Plastic Glasses
v.
Rubber Balls
vi.
Air Pump
vii.
Trunk with locks
viii.
Soap
ix.
Towel
x.
First Aid Box
Minimum Standards for CP Networks

1.
All the members of networks are well communicated with regards to their structures of
networks and their roles;
2.
There are formal TORs developed for all the CP networks;
3.
Each CP network is compromised of male, female and children forums;
4.
All the members of CP network have been identified on volunteer-inclusion basis, through
broad-based community meetings and there is a good mix of influential, key informants,
representing various walks of life;
5.
There is proper record maintenance of all CP network meetings and action plans as result of
meetings do get developed;
6.
CP network members are aware of referral pathways;
7.
CP network members are involved in CP monitoring by identifying and referring cases using
referral pathways or through SC field teams;
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Standard Processes for Setting up a Child Friendly Space

The following standard processes are essentials for any setting up a Child Friendly Space (CFS) by
Save the Children.
Step 1. Need for Establishing CFS
1.
Through meeting with children, women and male try to understand what are the needs in
terms of children protection in the community;
2.
Ask yourself whether a CFS would be an appropriate response to the needs or not;
3.
Be very clear with the community regarding the services CFS will deliver;
4.
Dont open a CFS if the services it provides (life skills sessions, psychosocial support, recreational
activities, health and hygiene education etc) are not consistent with the needs;
5.
Dont make promises you will not be able to fulfill;
Step 2. Ensure Community Support

1.
Meet with the community through male, female and childrens groups;
2.
Clearly explain what a CFS is and what your requirements are in terms of hygiene, safety,
access, space etc;
3.
Make sure the community understands what activities will take place in the CFS;
4.
Dont rely on a single segment of the population (only male for example);
5.
Don t forget to include womens groups and childrens groups in the discussion;
6.
Never open a CFS if the community doesnt support the project;
Step 3. Site Selection for CFS as per CP Criteria

1.
Select places that have enough space, that are delineated, that provide space for a
playground, drinkable water, latrines and easy access for children;
2.
Review all options with method and care and consider the option of semi permanent
structures if resources are not available;
3.
Don t select a place if it is not safe not healthy or if it needs heavy repairs;
4.
Dont select a place that will not be strictly for children because free access of other people
may present a risk of abuse or violence;
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Step 4. Review Selected Site

1.
Visit the sites and check each of the criteria one by one;
2.
If a site only need minor repairs or modifications to be used list what work would be needed
and evaluate the costs;
3.
After review of all options select a space for the establishment of CFS;
4.
Review each potential danger on the site (dangerous electric wires, big holes in the site, dangerous
items, stagnant water etc);
5.
Don t forget to discuss and agree with the owner on the rent and minor repairs you will ask
him/her to do;
6.
Ensure modifications will be done BEFORE the CFS opens;
7.
Don t forget to document the review in order to keep track;
8.
Never accept a place that would be dangerous for the children;
Step 5. Carry out Additional Modifications

1.
Ensure the selected site are safe for children and after slight modifications will meet the
minimum standards for hygiene and safety;
2.
Only carry out minor repairs or modifications so as to ensure the CFS is safe for children;
3.
Agree with owner on the repairs that are to be done and which will be done by him/her or
by SC;
4.
Assess the cost of modifications with care before you start any work;
5.
Ensure you have sufficient funds on the budget to carry out slight modifications;
6.
Dont get involved in heavy and costly repairs;
7.
Work during activities will be dangerous for the children so make sure all work is done
before children start coming to the center;
8.
Don t forget to think of garbage collection (find a barrel that will be used as a dustbin for example);
Step 6. Make CFS Operational

1.
Ensure the community understand that this space is for children only and that all staff must
adhere to the Code of Conduct;
2.
Recruit a female supervisor and provide orientation, exposure visit to other CFS and basic
training;
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3.
Supervisor must sign the Code of Conduct and it must be explained to her in her own
language;
4.
Provide CFS with necessary material (kits, hand washing facility, registration book, example of activity
schedule etc);
5.
Set the rules for the CFS in order to avoid any issue;
6.
Invite community to the opening ceremony;
7.
Never leave the supervisor on her own during the first weeks of work;
8.
Provide basic training to the supervisor and make sure the trainings will help her to
concretely work with children ( i.e. CFS Management and Life Skills for Children)
9.
Don t forget to make sure the supervisor knows exactly what her duties will be (see ToRs for
CFS animators);
10.
Dont let the community choose the supervisor for you the candidate must meet the criteria
and must be a woman;
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Standard Processes and Minimum Standards for Education Interventions

The following standard processes are essentials for any Education intervention by Save the Children.
These are applicable in general, in any given situation, and determine minimum requirements to be
adhered by Education team members.
1.
SC has conducted education needs assessment involving local authorities/local government,

education cluster and most importantly the affected population;
2.
All targeted areas are mapped at UC levels;
3.
4.
Education team has reached to the most vulnerable communities and they have not carried
out need assessment in easily accessible areas only;
5.
Information of beneficiaries is kept confidential.
10.
Education service delivery /distribution of educational material has taken place at a secure
and impartial place;
11.
Education staff members deal with children/beneficiaries in a polite and friendly manner;
12.
Where children are seeking education services, corporal punishment is strictly forbidden
there and education staff is using alternate disciplining methods;
13.
Education facilities, both temporary and permanent, are fully equipped as per SC Education
Program guidelines;
14.
A panaflex (in local vernacular where required) explaining complaint/feedback mechanism is

posted in waiting area;
15.
Education staff members, delivering services at community level, understand well and
adhere to work timings;
16.
Where interaction with children is involved, Education staff is adhering to SC Child

Protection code of conduct;
17.
Where SC is working in close collaboration with line departments, an MoU (Memorandum

of Understanding) with line department is signed.
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Temporary Learning School (TLS)

1.
The space selected for TLS have enough room to safely accommodate the anticipated
number of children;
2.
The temporary and permanent education facilities provide all individuals with relevant,
quality education in secure learning environments;
3.
TLS provide physical and psychosocial protection;
4.
TLS is located, designed and constructed to be resilient to all possible hazards and be
accessible to all people they are intended to serve;
5.
TLS ensures educational continuity, minimizing disruption of teaching and learning.
School Management Committees/Parent Teacher Councils (SMCs/PTCs)

1.
School Management Committees (SMCs)/Parents Teachers Councils (PTCs), of schools

with whom Save the Children works, have a bank account;
2.
Community members participate actively in prioritizing and planning education activities to

ensure safe, effective and equitable delivery of education;
3.
Through sensitization and training, local communities should become increasingly involved
in ensuring the rights of all children, to quality and relevant education;
4.
SMCs/PTCs have developed community-based education plans and they have provided a
framework for improving the quality of formal and non-formal education programs.
Training of Teachers
1.
Trainings include knowledge and skills for formal and non-formal curricula, including hazard
awareness, disaster risk reduction, psychosocial support, Child Rights, inclusive education
and conflict prevention;
2.
Training opportunities are available to male and female teachers and other educational
personnel and communities according to their needs;
3.
Training is appropriate to the context and reflect learning objectives and content;
4.
Qualified trainers conduct training courses that complement in-service training, as well as
provide support, guidance, monitoring and classroom supervision;
5.
Teachers become effective facilitators in the learning environment, using participatory

methods of teaching and teaching aids;
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Rehabilitation of Schools
1.
Schools selected for repair and rehabilitation based on assessment conducted for the project;
2.
For construction purposes, schools design and approval secured from designated authorities;
3.
BOQs prepared, IPRs raised and approved by procurement committee before contractors
are selected;
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Standard Processes and Minimum Standards of Food Aid

The following standard processes are essentials for any Food Aid intervention by Save the Children.
adhered by Food Aid team members.
1.
SC has conducted a Food Aid needs assessment involving local authorities/local

government, Food Aid cluster and most importantly the affected population;
2.
Project decisions about timing, work activities, type of remuneration and the technical
feasibility of implementation are based on a demonstrated understanding of local human
resource capacities (Sphere);
3.
4.
5.
Food Aid team has reached to the most vulnerable communities and they have not carried
out need assessment in easily accessible areas only;
6.
Selection of beneficiaries is not influenced by political or religious orientation of affected

population, their tribal background, ethnic origin or social prestige;
7.
Selection criteria for beneficiaries is well defined and understood by Food Aid team;
8.
Food Aid team has adopted the most relevant and transparent means for service delivery
9.

10.
Food Aid team have gathered beneficiary household information, particularly Computerized
National Identity Card (CNIC) Number wherever CNIC number is not available then other
community members have testified identity of head of beneficiary household;
11.
Minimum Standards/General Sphere standards for Food Aid

1.
Rations for general food distributions are designed to bridge the gap between the affected
populations requirements and their own food resources;
2.
The food items provided are appropriate and acceptable to recipients and can be used
efficiently at the household level;
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3.
Food distributed is of appropriate quality and is fit for human consumption;
4.
Food is stored, prepared and consumed in a safe and appropriate manner at both household
and community levels;
5.
Food aid resources (commodities and support funds) are well managed, using transparent
and responsive systems;
6.
The method of food distribution is responsive, transparent, equitable and appropriate to

local conditions;
Standard Processes for Food Aid Interventions

Standard Process for Identification and Selection of Beneficiaries
1.
Beneficiary are selected on following criteria:
Completely damaged houses
Partially damaged houses
Beneficiaries with damaged crops
Communities with damaged agricultural land
Land-locked families that face difficulty in accessing food
Families with disabled persons
Female-headed and families that only consist of adolescents or young adults who are caring
for their siblings
2.
Registration has involved collecting credible Household (HH) information such as

Computerized National Identity Card (CNIC) No., birth certificates or immunization cards
etc. If official identity documents are not available then details about the family, such as
number and names of family members, name of family head, and relationships among
members are properly recorded. It is important because the term family means different to
different people, project management has agreed on a standard definition and they have
applied the definition uniformly across the entire population;
3.
Registration has essentially included interviews with vulnerable populations and local leaders
and the observations of experienced field staff.
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4.
Ration Cards are the most definitive check of a person's identity, Ration cards are prenumbered sequentially or bar-coded and filed in a computerized database to facilitate name
cross-checking;
5.
Beneficiary lists or other records include how the identity of the recipient was verified (e.g., a
fingerprint or signature) on the day of distribution;
6.
Census information is updated regularly with records of births, death and migration. This is
necessary for assessing the percentage of population coverage and gathering statistics for
planning purposes;
7.
Registration and re-registration are simultaneously conducted at all geographically adjacent

centers to prevent people from registering in two centers;
8.
All previously issued tickets, tokens, books or other types of registration materials are
collected or canceled during re-registration;
9.
Existing registration documents are checked and validated before re-registration

documentation is issued;
Distribution Standard Processes (Where distribution of Food items is involved)

1.
Distribution has taken place at a secure and impartial place;
2.
The waiting area is separate from distribution site, and distribution site is well shaded where
safe drinking water is available;
3.
Food Aid team has assured that assessed households heads/representative and recipients of
services/material are same and their record matches in documents;
4.

5.
A brief presentation at waiting area by Food Aid team has following key messages
containing:
i.
Introduction of SC (where security situation permits)
ii.
Food Aid program and criteria followed by Food Aid team
iii.
Explanation of distribution process, particularly saying all items are free of cost
6.
Display the detail and quantity of items being distributed;
7.
Banner displaying the complaint/feedback mechanism;
8.
The distribution site has separate entry and exit gates to avoid any incidence of
mismanagement arising due to crowd gathering;
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Warehousing / stocking of food items:

Food commodities are safely warehoused at some identified places for onward distributions as per
demand. Warehouse should have:
i.
Documents such as preprinted/renumbered GRN, Bin Card, Way bills, Stock Register, Loss
and Damage report and Stock Count etc
ii.
Computer to record and transmit data related to food transaction
iii.
Office Furniture
iv.
Fire Fighting equipment/first Aid Kit
v.
Wood platforms and power generator
vi.
Uniformed security guards as well as security related equipments
vii.
Cleaning Stuff
Storage/ Handling and Documentation

1.
There is easy access to food that has been stored the longest so that it will be dispatched
first;
2.
Stack cartons or tins of oil in their upright position and limits stack heights to avoid crushing
food on the bottom. Do not stack bags of rice/sugar or processed food higher than 20
layers, nor containers of oil higher than 10 layers;
3.
Allocate space for each type of food by shipment number, and all non-food materials and
supplies related to food programs;
4.
Allow sufficient space for easy access to the stacks for inspecting, loading/unloading and
cleaning. Stacks should be one meter from the walls, with another meter between stacks;
5.
Allocate areas for damaged food by shipment number and allow sufficient space to
repackage damaged food and place it in separate stacks by shipment numbers;
6.
Food commodities will be inspected by the warehouse manager, or food aid coordinator;
7.
Food commodities will be received by the warehouse officer in accordance with the set
criteria of Save the Children;
8.
Warehouse officer will make arraignment for onward dispatch to field per the demand;
9.
Warehouse officer will be responsible for daily/monthly reports and preparation of

necessary records;
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10.
Warehouse will be responsible for maintenance/ cleaning , inspection of stocks and waste
disposal regularly;
The duties of the storekeeper are not simply to account for what has been received and issued, but
to act as supervisor, inspector and manager. The storekeeper's objective is to maintain the quality of
the food and to minimize losses.
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Standard Processes and Minimum Standards of Health Program

The following standard processes are essentials for any Health intervention by Save the Children
(SC). These are applicable in general, in any given situation, and determine minimum requirements
to be adhered by Health team members.
1.
SC has conducted a Health needs assessment involving local authorities/local government,

health cluster and most importantly the affected population;
2.
resource capacities;
3.
4.
5.
Health team has reached to the most vulnerable communities and they have not carried out
6.

7.
Selection criteria for beneficiaries is well defined and understood by Health team;
8.
Health team has adopted the most relevant and transparent means for service delivery
9.
1.
All people have access to health services that are prioritized to address the main causes of
excess mortality and morbidity (Sphere);
2.
People have access to clinical services that are standardized and follow accepted protocols
and guidelines (Sphere);
3.
Local health authorities and community members participate in the design and
implementation of priority health interventions (Sphere);
4.
Health services are designed to support existing health systems, structures and providers
(Sphere);
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5.
People have access to health services that are coordinated across agencies and sectors to
achieve maximum impact (Sphere);
6.
Where applicable, there is a shaded waiting area at program service delivery sites with safe
drinking water facility available;
7.
Health staff members deal with beneficiaries in a polite and friendly manner, however health
staff can refuse their services in case beneficiaries are behaving improperly, in a way, which
harms self respect of health staff;
8.
Health facilities, both mobile and static, are fully equipped as per SC Health Program
guidelines;
9.

10.
Health staff members, delivering services at community level, understand well and adhere to
work timings;
11.
Where examining is required, medical staff has attentively and properly examined the
beneficiary spending at least minimum recommended time;
12.
Medical staff has properly explained the beneficiaries in use of medicine/material (in case of
medicine use of dose is explained both verbally and in written);
13.
In case of referral, medical staff has encouraged beneficiaries to use SC ambulance service
(where available);
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Minimum Standards for Health Interventions

i.
Static Health Facility
1.
A standardized essential drug list is established by the lead health authority, and adhered to
by health agencies (Sphere);
2.
Clinical staff are trained and supervised in the use of the protocols and the essential drug list
(Sphere);
3.
People have access to a consistent supply of essential drugs through a standardized drug
management system that follows accepted guidelines (Sphere);
4.
Adequate staffing levels are achieved so that clinicians are not required to consistently
consult on more than 50 patients per day. If this threshold is regularly exceeded, additional
clinical staff are recruited (Sphere);
5.
Utilization rates at health facilities are monitored and corrective measures taken if there is
over- or under-utilization (Sphere);
6.
Health services are provided at the appropriate level of the health system:
household/community, peripheral health facilities, central health facilities, referral hospital
(Sphere);
7.
A standardized referral system is established by the lead health authority and utilized by
health agencies. Suitable transportation is organized for patients to reach the referral facility
(Sphere);
Physical Environment
1.
Health facility is clean and tidy;
2.
Sufficient furniture is available at health facility;
3.
Furniture is clean;
4.
There are separate male and female waiting areas at health facility;
Staff Protocols
1.
SC staff is present at health facility during working hours, names and designations of absent
staff are mentioned with reasons why they are absent;
2.
Technical staff is appropriately dressed (wearing white overalls and displaying name and
designation), Name and designation is displayed on right side of overall;
3.
Doctor is spending at least 5 minutes per patient;
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4.
Technical staff has conducted a complete general physical examination of each patient, this
includes Anemia, Jaundice, Temperature, Blood Pressure (BP), Pulse, Respiration Rate,
Clubbing, Lymph Nodes and Skin Dehydration;
5.
Technical staff has conducted systematic examination where required, this includes
Respiratory, CVS, Abdomen, Renal, Musculoskeletal, CNS, Eyes and ENT, Examination has
involved involve inspection, percussion, palpation and auscultation as required;
6.
Technical staff has empathized with patients;
Equipment/Supplies
1.
Basic equipment and supplies at least including but not limited to Thermometer, BP
Apparatus, Tongue Depressor, Needle Cutter, Surgical Gloves, Torch, Hammer, Measuring
Tape, Emergency Tray are available;
2.
Essential medicines are available at health facility;
Medicine Storage/Record Keeping

1.
Medicines are stored properly as per following criteria:

a) Security / Safety Level on the basis of location/Delivery/Storage is high;
b) There is a stock storage capacity at health facility;
c) Rain safety Level is high;
d) Ventilation Level is high;
e) Stock storage area is raised as compare to floor;
f) Sunlight Entrance Level is high;
g) Bin Cards are used;
h) Buffer stock of medicines????
2.
Medicine consumption record is maintained and verified by Medical Officer (MO) in-charge;
3.
Consumption record is shared with field office fortnightly;
Mobile Health Facility
ii.
Staff for Mobile Health Facility

1.
There are three technical staff members in mobile health facility i.e. 01 MO, 01 Lady Health
Visitor (LHV), 01 Dispenser;
2.
There is 01 Support Staff member in mobile health facility;
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Logistics
3.
There is a large enough vehicle to accommodate staff, portable furniture, equipment and
medicine;
4.
Portable furniture includes:

a. 02 tables for Outpatient Department (OPD), out of these 01 table is for Male OPD and 01
for Female OPD;
b. 03 chairs for OPD, out of these 01 for Male OPD, 01 for Female OPD and 01 is being used
as per need;
c. 02 Examination Stools;
d. 02 shade/umbrella for OPD;
e. 01 trunk for medicine supplies;
f. 01 lock and key;
g. 02 benches;
h. 02 medical privacy curtains;
i.
5.
02 canopies;
Equipment includes:
a. Dressing Drum
b. Kidney Tray
c. B.P Set Mercury
d. Stethoscope
e. Needle Holder Forceps
f. Steel Bucket
g. Artery Forceps
h. Curved Artery Forceps
i.
Dressing Tray
j.
Waste Paper Bucket
k. Emergency Box
l.
Tongue Depressor Steel
m. Examination Torch
n. Adult Weighing Machine
o. Fetoscope
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p. Needle Cutter
q. Thermometers
r. Safety Boxes
s. Ambu Bag
t. Ambu Bag (Adult)
Mobile Health Facility Leadership
1.
MO has provided overall leadership to mobile health facility staff;
2.
LHV is second to MO in providing leadership;
Procedural Standards
1.
Mobile clinic is set up in an easily accessible location (mosque announcements to be made in

advance or on that day);
2.
Attendant has facilitated and organized people coming to mobile health clinic and they
consult with technical staff on their turn;
3.
Attendant has allocated registration numbers to visiting patients;
4.
A minimum of 5 meters of distance is maintained between waiting patients and patient being
examined;
5.
Segregated space has been allocated to females and children where culturally appropriate;
Dispensing
1.
Dispenser has dispensed medicines based on prescription on SC prescription pad;
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Standard Processes and Minimum Standards of Food Security and Livelihoods

The following standard processes are essentials for any Food Security and Livelihoods (FSL)
intervention by Save the Children. These are applicable in general, in any given situation, and
determine minimum requirements to be adhered by FSL team members.
10.
SC has conducted a FSL needs assessment involving local authorities/local government,

livelihoods cluster and most importantly the affected population;
11.
resource capacities, a market and economic analysis, and an analysis of demand and supply
for relevant skills and training needs (Sphere);
12.
13.
Other aid agencies operational in the areas are listed down to avoid any duplication (This
needs to be lead by leadership in the field involving district management and UN clusters);
14.
FSL team has reached to the most vulnerable communities and they have not carried out
need assessment in easily accessible areas only (Affected areas needs to be selected randomly to seek
representative data);
15.

16.
Selection criteria for beneficiaries is well defined and understood by FSL team;
17.
FSL team has adopted the most relevant and transparent means for service delivery
whereupon triangulation of data is done in a systematic way (e.g. Cash grants through Post Office,
Banks etc. and distribution through distribution lists/master rolls);
18.
FSL team have gathered beneficiary household information, particularly Computerized

19.
Distribution Standard Processes (Where distribution of goods, material, or equipment is involved)

14.
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15.
16.
FSL team has assured that assessed households heads/representative and recipients of
services/material are same and their record matches in documents;
17.

posted in waiting area (This needs to be developed by MEAL team);
18.
A brief presentation at waiting area by Livelihoods team has following key messages
containing:
Introduction of SC (where security situation permits), FSL program and criteria followed by
FSL team;
19.
Explanation of distribution process, particularly saying all items are free of cost;
Details and quantity of items being distributed;
Explanation of complaint/feedback mechanism;

FSL team has trained /explained the beneficiaries in use of material (by practical
demonstration where required);
20.
The distribution site has separate entry and exit gates to avoid any incidence of
mismanagement arising due to crowd gathering;
21.
Where required, FSL team has conducted a transact walk to assure that beneficiaries know
how to use received material;
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Minimum Standards for Food Security and Livelihoods

Cash Grants
8.
Amount of cash grants are defined, standard amount of cash grants is chosen after
considering socio-cultural environment and habitats of affected communities;
9.
FSL team has a well defined criteria for assessment and selection of beneficiaries, following
vulnerabilities are included in the set criteria:
Female headed households with 3 or more children under the age of 18
Households accommodating orphaned, separated or unaccompanied children
Households caring for individuals with disabilities
Households without an adult who is unable to contribute to sourcing goods and income
(elderly headed or headed by someone with disabilities and/or female headed);
Households with a high dependency ratio i.e. when the no. of children or elderly
dependents exceeds the number of active adults by more than 2:1;
10.
The household management and use of remuneration (cash or food), grants or loans are
understood and seen to be contributing towards the food security of all household members
(Sphere);
11.
Projects involving large sums of cash include measures to avoid diversion and/or insecurity
(Sphere);
Cash for Work

1.
Responses providing labor opportunities protect and support household caring

responsibilities, and do not negatively affect the local environment or interfere with regular
livelihood activities (Sphere);
2.
Responses providing job or income opportunities are technically feasible and all necessary
inputs are available on time. Where possible, responses contribute to the food security of
others and preserve or restore the environment (Sphere);
3.
Standard working hours for laborers are set as 8 hours per day;
4.
Laborers have received agreed wages after completion of project;
5.
Laborers are engaged on agreed and selected sites, they are not engaged in any other labor
work;
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6.
There is no coercing in any manners to engage laborers in labor work and they are
participating on their will;
7.
No underage is involved in cash for work activities;
8.
Following criteria is being followed for selection of laborers:
Any family carrying for disable, orphan and elderly have someone who can work;
Daily wagers who are out of work due to disaster;
Women headed household having a male who can work;
Persons supporting extended and large families having high dependency ratio;
Any one from the economically backward group in the communities;
Enterprise Development
1.
Responses providing job or income opportunities are technically feasible and all necessary
inputs are available on time. Where possible, responses contribute to the food security of
others and preserve or restore the environment (Sphere);
2.
FSL team has a well defined criteria for assessment and selection of business enterprise,
socio-economic and cultural settings are considered while selecting nature of enterprises;
3.
Community representatives are part of assessment and selection process for enterprise
development grants;
4.
FSL team has defined standard amounts for enterprises to be supported;
5.
Selected beneficiary of enterprise development grant has raised a formal support request to
SC, signed by two guarantors (CNICs attached);
6.
Beneficiary has signed off the acknowledgement of received amount;
7.
Beneficiary along with a livelihood team member has visited the market/vendors and
selected the material as per technical appraisal after handing over the cheque or cash to the
vendor;
8.
Regular follow up visits are made for the technical support of beneficiaries and to make sure
that purchased goods are being used appropriately used;
Food Vouchers
1.
Criteria for selection of beneficiaries is well defined;
2.
Producers and consumers have economic and physical access to operating markets, which
have a regular supply of basic items, including food at affordable prices (Sphere);
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3.
Adverse effects of food security responses, including food purchases and distribution, on
local markets and market suppliers are minimized where possible (Sphere);
4.
Basic food items and other essential commodities are available (Sphere);
5.
The negative consequences of extreme seasonal or other abnormal price fluctuations are
minimized (Sphere);
Agriculture and Livestock Support (Including Poultry Support)

1.
Criteria for selection of beneficiaries is well defined;
2.
Interventions to support primary production are based on a demonstrated understanding of

the viability of production systems, including access to and availability of necessary inputs
and services (Sphere);
3.
New technologies are introduced only where their implications for local production systems,
cultural practices and environment are understood and accepted by food producers (Sphere);
4.
Where possible, a range of inputs is provided in order to give producers more flexibility in
managing production, processing and distribution and in reducing risks (Sphere);
5.
Productive plant, animal or fisheries inputs are delivered in time, are locally acceptable and
conform to appropriate quality norms (Sphere);
6.
The introduction of inputs and services does not exacerbate vulnerability or increase risk,
e.g. by increasing competition for scarce natural resources or by damaging existing social
networks (Sphere);
7.
Inputs and services are purchased locally whenever possible, unless this would adversely
affect local producers, markets or consumers (Sphere);
8.
Food producers, processors and distributors receiving project inputs make appropriate use
of them (Sphere);
9.
Responses understand the need for complementary inputs and services and provide these
where appropriate (Sphere);
Process for Backyard Poultry Farm Interventions

Step 1.
Assessment and Selection of Beneficiaries
i. Livelihood team will visit the village and brief the local community about the beneficiary
selection criteria. Only female beneficiary will be included in this activity. Livelihood
team along with local community members will visit the house of potential beneficiary
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and record the information on the format. Based on the information provided, teams
personal observation and consultation/cross verification of information, the livelihood
officer will assess her suitability for the said activity;
ii. As this is a family/H.H level activity, the written consent from the male member of the
family is required to make this activity a success;
iii. The data will be compiled in excel sheet and a unique registration # will be allocated to
each beneficiary. The hard copy of format will also be filed properly;
iv. Upon completion of assessment in a UC, 10% beneficiary (from each village) will be
selected on random sample basis and information will be verified by the Livelihood
coordinator (or his nominee) either through direct interview of beneficiary or indirectly
verification from community. If more than 80% of the beneficiaries (in sampling) in a
village/UC are as per criteria, than all the assessment of that particular village/UC will be
recommended for approval and vice versa;
v. After the completion of verification, the Livelihood Coordinator will submit the final list
(UC/village wise) of beneficiaries to Field Program Manager (FPM) for approval. FPM can
also verify the list by using his own means and will give the approval of the beneficiary
list;
vi. The final beneficiaries list will also be shared with the finance section;
Step 2.
i.
Construction of Poultry Farms and Distribution of Material/Birds

After getting the final approval of the beneficiaries list, livelihood team will inform the
beneficiary to start the construction of poultry farm. The livestock officer will provide
technical design of the farm, the dimension of the farm may vary from case to case
however minimum space of 1.5 sq ft/bird will be maintained;
ii.
FSL team would well define nature of support (both material and technical) to be rendered
and would share that with the beneficiaries;
iii.
The livestock officer will visit the site/s of the poultry farm regularly, to ensure the in
time completion of the farm/s as per specification. After the completion of farm/s the
livestock officer will submit the completion report to livelihood coordinator. The casual
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labor & material cost will be made to the beneficiary in lump sum through open cheque
at a uniform rate, additional cost if any, will be contributed by the beneficiary;
iv.
After the completion of the poultry farm, the inputs (poultry birds, drinker, feeder, feed,
essential medicines etc) will be provided to the beneficiaries. The beneficiary will
transport the inputs from the distribution point/s to the poultry farm at her/his own
risk & cost. For the collection of inputs beneficiary can nominate the male member of
her family;
Step 3.
Training of Beneficiaries on Poultry Management
One day poultry management training will also be provided to the beneficiaries prior to the
issuance of the chicks. The training will be held at village level;
Step 4.
Follow Up
The livestock officer will also visit the poultry farm regularly at least for one month and
provide at the spot advice to the beneficiaries;
Process for Cash Grants

Step 1.
vii. Livelihoods Officer will be assessing the Beneficiaries in the targeted Union Councils of
the selected Districts;
viii. Data will be punched into a database;

ix. Each of the Beneficiaries will be verified in line to the NADRA registration number;
x. Data will be sorted to rule out duplication of the Beneficiaries;
xi. Those of the Beneficiaries will be considered for award of the cash Grants who fall
under more than one of the vulnerability criteria;
xii. Copy of CNIC of Beneficiaries will be collected by the time of registration;

xiii. Village Committee will be required to certify the list of the vulnerable Beneficiaries.
xiv. Each of the Beneficiary will be issued with an identity token;
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Step 2.
Cash Disbursement
v.
MoU will be signed with Pakistan Post Office / Banks for cash disbursement;
vi.
Money orders / checques will be issued in favor of the successful beneficiary on their
permanent address;
vii.
All the Beneficiaries will be informed to receive the money orders / checques from the
respective branches of Pakistan Post and or Bank;
viii.
Beneficiaries will be required to bring their original CNIC and the Beneficiaries token
along them and this will be checked and verified by the Post Office / Bank official
according to the list provided by SC;
ix.
Pakistan Post Office / Bank will be getting signatures / thumb impression of the
Beneficiaries on the Beneficiaries list and the money order slips;
x.
Pakistan Post Office / Bank will be collecting the Beneficiaries card by the time of cash
disbursement;
xi.
A consolidated list and the issued token will be returned to SC, as soon all the
Beneficiaries of a UC have received their cash;
xii.
Those of the Beneficiaries who are registered and have been issued with the grant but
are not available in the area then their blood relatives will be receiving this cash grant
subject to the verification by the village Committee and provision of original CNIC;
Process for Enterprise Strengthening/Development Support

Step 1.
i.

Livelihoods Officer together with the communities will identify the beneficiary (Signed list
of potential entrepreneurs will be provided by community volunteers and CNIC # of the volunteers will
be written on the list);
ii. Beneficiary will raise a formal request for enterprise support to Save the Children and
this will be signed off by entrepreneur and guarantors (CNIC will be attached to the
document);
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iii. Two guarantors are suggested by the entrepreneur who will testify the repute of the
selected beneficiary and sign the Terms of Partnership (A sentence in ToP saying
Guarantor will over look the effective enterprise grant utilization by the Beneficiary will be added in the
document);
iv. Livelihoods Officer will conduct the social appraisal and will sign off this document.
This will be counter signed by Livelihoods Coordinator;
v. Livelihoods Officer will conduct the technical appraisal and will sign off and will be
counter signed by Livelihoods Coordinator;
vi. Based on technical appraisal enterprise grant is allocated to the beneficiary;
Step 2.
Cash Disbursement
xiii.
Maximum/minimum amount for a grant is well defined by FSL team;
xiv.
Livelihoods Coordinator sends a request to the finance department for the release of
open cheques to the beneficiaries (Cash will be written on the cheque, without mentioning
Beneficiary name on the cheque);
xv.
Finance will take one day to prepare open cheque and hand it over to beneficiaries;
xvi.
Beneficiary will signs off the acknowledgement and finance voucher;
Step 3.
i.
Material Selection and Purchase

Beneficiary along with a livelihood team member will visit the market/vendors and select
the material as per technical appraisal after handing over the cheque or cash to the
vendor;
ii.
Beneficiary and Livelihoods representative signs off the invoices (Livelihoods representative
will be the witness in this case);
iii.
Beneficiary will also purchase the items from their contribution;
iv.
The open cheque / cash is handed over to the vendor by the Beneficiary;
v.
Beneficiary signs off the handing over of material;
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Step 4.
Record and Documentation
i.
Documentation will be kept for the unsuccessful beneficiaries/candidates;
ii.
Beneficiary suggests his/her cash share as their contribution and both the percentage
and amount will be mentioned in the ToP;
iii.
The compiled beneficiary grant documents are prepared by Livelihoods Officer, signed
off by Livelihoods Coordinator and approved by Field Program Manager;
Step 5.
i.
Follow up Visits
Regular follow up visits are made for the technical support of beneficiaries and to make
sure that purchased goods are being used appropriately used;
Process for Food Voucher Interventions

Step 1.
i. Livelihood team (Livelihoods Coordinator in consultation with Field Program Manager) will
identify the Union Councils in which program will be implemented as is mentioned in
the Proposal;
ii. Livelihood team will visit the village and brief the local community about the selection
criteria for beneficiary (the package will not be disclosed). Where prioritized, only female
beneficiary will be included in the activity;
iii. Livelihood team along with local community members will visit the house of potential
beneficiary and record the information on the format. Based on the information
provided, teams personal observation and consultation/cross verification of
information, the livelihood officer will assess his/her suitability for approval or
otherwise;
iv. Only one member from a family will be eligible for the Food voucher grant ( individuals
having same family # on their CNIC will be considered as member of one family);
v. The data will be compiled in excel sheet and a unique registration number will be
allocated to each beneficiary. The hard copy of format will also be filed properly;
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vi. Upon completion of assessment in a UC, 10% beneficiary (from each village) will be
selected on random sample basis and information will be verified by the Livelihood
coordinator (or his/her nominee) either through direct interview of beneficiary or indirectly
verification from community. If more than 80% of the beneficiaries (in sampling) are as
per criteria than the all assessment will be recommended for approval and vice versa;
vii. The final UC/village wise list of beneficiary will be submitted to Field Program Manager
(FPM) for approval. FPM will further help to improve in the beneficiary selection. FPM
can also verify the information either though the format or thorough field visits. FPM
will approve the list of beneficiaries on the recommendation of Livelihood Coordinator;
viii. The list of beneficiaries will also be shared with the finance section;
Step 2.
Issuance of Food Vouchers
i. Livelihood section will issue food vouchers to the beneficiarys. Name, parentage, CNIC
number, family number, village, UC and registration number will be mentioned on the
food voucher;
ii. The beneficiaries will be oriented of the selected vendors or their name will be stamped
on the Food vouchers;
Step 3.
Selection of Vendors
i. For the selection of vendor, FPM will nominate a Vendor Identification Committee (one
or two representative of community on behalf of community will also be included in committee) to visit
the local market for selection of suitable vendors of different Food trades. Efforts will be
made to select the vendor near to the house of beneficiaries (Normal procurement procedure
will not be followed in this case as this is a food voucher grant);
ii. Selected Vendors will be trained by the FSL team in the Food Vouchers program;
iii. Selected Vendors will be required to furnish an affidavit mentioning the name of the
owner/merchant, ownership of the shop, address and CNIC number so that when a
cheque is issued in the name of the particular vendor it is not crossed and he can easily
visit the designated bank and collect the cash;
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Step 4.
Purchase by Beneficiaries
i. The livelihood officer will monitor the process of procurement by the beneficiaries and
will ensure that he/she purchase the items of his/her choice (only food item) from the
vendor without any compulsion (forceful purchase);
Step 5.
Payments to Vendors
i. The payment will be made to vendor on fortnightly basis, upon the submission of
bill/invoice signed by beneficiaries, verified by the Livelihood officer and counter signed
by the Livelihood Coordinator and monthly food voucher/s. The summary of the bills
signed by livelihood officer and verified by livelihood officer will also be attached with
the invoices;
ii. The payment will be made to vendor/s through cheques;
Step 6.
Follow Up
i. Regular follow up visits will be made to get the feedback of beneficiaries;
Process for FSL Training Events

Step 1.
Identification of Training Venues:
Identify training venues within community for the training events. (There will be no rental for this
arrangement);
Step 2.
Arrangement of Advance
To ensure smooth implementation of the activities an Officer will be taking advance in his name
to make payments on the spot. This is to be worked out as (total no. of the participants x PKR
250) x No. of the trainings per month. After the completion of the intervention the Officer
concerned will be submitting all the requirements to settle down his advance. (Program coordinator
will request finance department on weekly basis to issue operational advance in the name of appointed livelihood
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office on the basis of training schedule / estimated budget to meet the following needs, this request will be duly
approved by PM);
Step 3.
Organizing Events
Simultaneously start different training events in a single day depending upon the availability of
the community, security situation and logistic arrangements;
Responsibilities:
Admin and Logistics
All the logistic and administrative support for the training events with the active involvement
of logistics;
Admin/Logistics to arrange stationary for the trainees (A writing pad and a pen per participant to
the maximum extent of PKR 100 per trainee) and bills thereof are to be verified by the respective
Livelihoods Coordinator cover page to be counter signed by the Field Program Manager.
Admin can purchase per month required stationary (depending on the number of the training events
to be organized in that month) and then the same can be issued from the store on need basis;
Admin/Logistics to facilitate provision of agreed upon refreshment package on the training

site (Tea / Biscuits / samosa / pakora etc), from the identified backer / supplier. (Program staff
will provide at least one month need to admin / logistic department through IPR or training wise need
detail);
Admin to ensure availability of sufficient copies of the training material, provided by the
resource person for the trainees (IPR will be raised by Program department);
Finance
Livelihoods Officer or nominee of Finance to pay resource person with an honorarium of

Rs. 3000 for every day event as an honorarium to the resource person after collecting the
payment receipt. A combined report per trainer will serve the program purpose (for said
advance adjustment original receipt acknowledgement of resource person along with copy of NIC will be
submitted to finance department);
Livelihoods Officer or a nominee of Finance to pay daily stipend to the trainees @ PKR
250/participant/day after collecting the payment sheet (with CNIC and signatures / thumb
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impression of the trainees) these documents are to be duly countersigned by the concerned
Livelihoods Coordinator (for said advance adjustment original attendance sheet, receipt acknowledgement
of trainees along with copy of NIC will be submitted to finance department);
Process for Selection of FSL Program Beneficiaries

Step 1. Identification and Assessment:
A thorough assessment process of the Beneficiaries in line to the laid down SoPs, set criteria and the
objective of the intervention are done through door to door visit by the Field teams. This is assured
that the team conducts house to house assessment and the community dialogues are conducted at a
neutral place. Sufficient copies of the assessment forms are taken along by the teams and the data is
entered by the team during their visits. The data is punched by the data entry team in the Office.
Step 2. Verification of the Beneficiaries:
10% of the beneficiaries are randomly verified by the Livelihoods Coordinator according to the set
SoPs. If 80-90% of the randomly verified beneficiaries are according to the set criteria, the list of the
earlier identified beneficiaries is processed for further processes and a list of the beneficiaries is
considered final; otherwise identification process is started again with enforced criteria.
Step 3. Registration of Beneficiaries:
Based on the assessment and the verification, Beneficiaries are finalized and registered. In most of
the cases a signed ben. Card / token is issued to the finalized beneficiaries with proxy registration
number, name of the Beneficiary, name of the village and the Union Council.
Step 4. Distribution:
As a result of registration and finalization of the Beneficiaries a distribution mechanism is chalked
out, shared with the Management and after approval a plan is finalized. This is assured that a neutral
and accessible distribution site is identified. All of the beneficiaries are informed about the issuance
/ distribution well before the schedule day and time. During the course of distribution women,
elderly and the disabled are preferred to receive their packages earlier.
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Standard Processes and Minimum Standards for Non-Food Items Distribution

The following standard processes are essentials for any Non-Food Items (NFIs) intervention by
Save the Children. These are applicable in general, in any given situation, and determine minimum
requirements to be adhered by NFIs team members.

1.
SC has conducted a NFIs needs assessment involving local authorities/local government,

shelter cluster and most importantly the affected population;
2.
3.
4.
NFIs team has reached to the most vulnerable communities and they have not carried out
5.
To ensure transparency during the assessment, the NFIs team is composed of locals and
non- locals staff and regular rotations have taken place among the team members;
6.
NFIs team has formed a committee at village level who has supported the team in
assessment and later on distribution. The committee has:
Showed the boundary of the village and facilitated in the door to door assessment
Explained the selection criteria to the community if needed (especially to those who were
not eligible for NFIs items)
Witnessed in the identity of the beneficiary who doesnt have his/her national identity card
Facilitated in the identification of the distribution site
Informed the beneficiaries about the time and place of the distribution
Guaranteed the security at the distribution site
Assured that the missing beneficiaries during the distribution would be served later on
(Committee has coordinated with SC and informed the said beneficiaries about the next
closest distribution)
7.
NFIs team has conducted a door to door assessment and they have given the coupon to
households who matched the SC targeting criteria;
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8.
Selected beneficiaries are falling under one of the given criteria, whereas beneficiaries falling
under two or more criteria are preferred during selection. Criteria for selection of
beneficiaries are as follows:
Flood-affected households whose houses have been swept away or completely destroyed, or
are currently un-livable
9.
Flood-affected poor households with more than two children under the age of 12 years
Flood-affected poor households caring for orphans or disabled members
Single parent families, especially female headed household

NFIs team have gathered beneficiary household information, particularly Computerized
10.
NFIs team has recorded the identity card number of the head of the household, village &
UC name on the given coupon and gave a coupon number (Ideally, the coupon should have preprinted numbers)
11.
12.
NFIs team has prepared a cover sheet for each village. The cover sheet should include:
Total number of families assessed in the village
Proposed distribution point and the contact details of NFIs Committee Focal Point
Countersignature by the assessment team leader;
Distribution Standard Processes

1.
2.
If accessible by trucks and the security conditions allows, the distribution site is close to
targeted camps/villages, so that beneficiaries have not to carry the distributed items a long
way down;
3.
NFIs team have properly counted the offloaded items and any stock difference is clearly
mentioned in the waybill and then they have signed the waybill;
4.
safe drinking water is available. If required, water is purified by SC using aqua tabs/water
purification sachets (in coordination with WASH sector);
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5.
The distribution site has separate entry and exit gates. One from where beneficiaries (Only
those who are registered) can access and one separate exit where the beneficiaries can leave the
distribution site;
6.
NFIs team has assured that assessed households heads and NFIs recipients are same and
their record matches in documents;
The most vulnerable beneficiaries (pregnant and lactating women, elderly, disabled, orphan etc) are
7.
served on the priority basis, appropriate and timely help is rendered to them in carrying
received items out of the distribution point;
8.
At the registration point, every beneficiary has presented the SC coupon along with their
national identity card so that their identity is cross checked with the information recorded on
the assessment forms. For those who couldnt provide ID card, the committee have testified
their identity;
9.
A brief presentation at waiting area by NFIs team has included:
Introduction of SC (where security situation permits), NFIs program and criteria followed by
NFIs team
Explanation of distribution process, particularly saying all items are free of cost
Details and quantity of items being distributed
Explanation of complaint/feedback mechanism
Display of items to be distributed so that beneficiaries understand the type and quantity of
each item they are about to receive. When items are packed in a kit (e.g. hygiene or household
kit), the carton needs to be opened and the contents need to be displayed
10.

11.
Hygiene promoters have conducted separate sessions with men and women beneficiaries
and they have well explained how to use hygiene kit (If that is part of NFIs);
12.
NFIs team has explained, by practical demonstration, use of shelter kit (If that is part of NFIs),
they have explained how to set up a tent or to make a shelter out of plastic sheets and ropes.
A model needs to be set up at the distribution point;
13.
NFIs team has maintained a distribution sheet containing beneficiary name, the quantity of
each item/kit received along with the signature/thumb print. Name and signature of the SC
team members responsible for the distribution are recorded;
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14.
The undistributed items are recorded in a proper manner. In case those items are stored in
the village, the village committee has provided GRN to NFIs team. And in case remaining
items are sent back to the warehouse, a waybill is sent with those items signed by the most
senior staff in the distribution team;
15.
After a NFI/shelter kits distribution, the team has ensured that the recipients understood
how to set up the shelter kits/tents by walking in the village and providing further technical
assistance;
16.
Daily Distribution Activity Report is prepared at the end of each distribution day, exact
location (UC and village), the number of families served (with disaggregation data by gender and age)
and the number of kits distributed are clearly mentioned in the report;
17.
Distribution data and warehouse records must are reconsolidated on a weekly basis;
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Minimum Standards for NFIs Distributions

NFIs team will adhere to following minimum standards:
1.
NFIs team has a well defined and documented standardized NFIs kits, this includes types,
quantity and quality of items included in NFIs kits;
2.
Types and quantity of items are selected after considering socio-cultural environment and
habitats of affected communities;
3.
NFIs team has consulted affected communicates/potential beneficiaries in determining types

and quantities of NFIs kit items;
Following Sphere Standards needs to be followed in below mentioned NFIs interventions:

Personal Hygiene
1.
Each person has access to 250g of bathing soap per month;
2.
Each person has access to 200g of laundry soap per month;
3.
Women and girls have sanitary materials for menstruation;
4.
Infants and children up to two years old have 12 washable nappies or diapers where these
are typically used;
Cooking and Eating Utensils

1.
Each household has access to a large-sized cooking pot with handle and a pan to act as a lid;
a medium-sized cooking pot with handle and lid; a basin for food preparation or serving; a
kitchen knife; and two wooden serving spoons;
2.
Each household has access to two 10- to 20-litre water collection vessels with a lid or cap
(20-litre jerry can with a screw cap or 10-litre bucket with lid), plus additional water or food
storage vessels;
3.
Each person has access to a dished plate, a metal spoon and a mug or drinking vessel;
Stoves, Fuel and Lighting

1.
Where food is cooked on an individual household basis, each household has a stove and fuel
to meet essential cooking and heating needs;
2.
Environmentally and economically sustainable sources of fuel are identified and prioritized
over fuel provided from external sources;
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3.
Fuel is obtained in a safe and secure manner, and there are no reports of incidents of harm
to people in the routine collection of fuel;
4.
Safe fuel storage space is available;
5.
Each household has access to sustainable means of providing artificial lighting, e.g. lanterns
or candles;
6.
Each household has access to matches or a suitable alternative means of igniting fuel or
candles, etc;
Shelter
1.
Where responsible for constructing part or all of their shelters or for carrying out essential
maintenance, each household has access to tools and equipment to safely undertake each
task;
2.
Training or guidance in the use of the tools and in the shelter construction or maintenance
tasks required is provided where necessary;
3.
Materials to reduce the spread of vector-borne disease, such as impregnated mosquito nets,
are provided to protect each member of the household;
Standard Processes and Minimum Standards for Nutrition Program

The following standard processes are essentials for any Nutrition intervention by Save the Children
(SC).
1.
Mapping of target areas is conducted and the selection of intervention areas is based on the
following:
2.
Geographical spread of affected individuals
Capacity of existing health systems and structures
Activities of other agencies and health system - ensuring no duplication
Agreement with the Executive District Officer (EDO) Health and the Nutrition Cluster
Intervention areas are agreed with Field Programme Managers to coordinate with other
sectors and ensure integration;
3.
The type of intervention is based on pre-emergency secondary data and post emergency
assessments to determine the level of acute malnutrition and indentify key casual factors and
risks to the deterioration of the nutritional status of children (and sometimes pregnant and
lactating women);
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4.
Nutrition assessments are planned in consultation with local authorities/government, the

nutrition cluster and the affected population;
5.
Assessments are only conducted where there is information gap;
6.
Assessments are carried out in affected areas and not just in those that are easily accessible;
7.
Where rates of malnutrition are known to be high or there is a known risk to the nutritional
status of children, implementation is not delayed for the purpose of conducting a survey;
8.
The purpose of the programme is clearly communicated and discussed with the target
population;
1.
The community understand the programme and criteria for enrolment;
2.
Staff members treat beneficiaries with respect and are polite and friendly in manner;
3.
The complaints procedure in the local language is displayed in the waiting areas;
4.
Admission criteria and ration size is clearly explained to the caregivers, and in case of change
in criteria beneficiaries receive information well in time;
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Minimum Standards for Community-based Management of Acute Malnutrition

(CMAM) Programmes
Services
1.
The purpose of the programme and admission criteria is well understood by outpatient site
staff;
2.
All children found to be Severely Acutely Malnourished (SAM) with Mid-Upper Arm
Circumference (MUAC) <115 (red) receive a medical examination to determine whether
they need to be referred to inpatient care;
3.
Teams correctly record temperature and respirations per minute on the Outpatient
Treatment Program (OTP) card;
4.
The protocol for the provision of medication are followed and recorded on the childs
enrolment card. If vitamin A is not given as the child has recently received it through
another programme then this should be noted on the card;
5.
Children who have not been given a measles vaccine are referred to health services. The
vaccination card is shown to the OTP team on the follow up visit;
6.
Supply of therapeutic foods and medications is consistent and supply chain processes are
followed;
7.
All outpatient treatment sites have a minimum of 02 staff an outpatient nurse and helper;
8.
All mothers are given advice and counselling on breastfeeding and complementary feeding
(weaning foods);
9.
Programme data are reported weekly and adhere to SPHERE minimum standards;
10.
There is a shaded waiting area at program service delivery sites with safe drinking water
available;
Equipment and Set-up

All sites must have:
1.
Seating outside the room for waiting mothers (mats are accepted in case furniture not available);
2.
Hand washing facilities in the room for the appetite test (so the staff can show mothers how to wash
their hands with soap before feeding);
3.
Safe drinking water in the room for appetite test;
4.
MUAC tapes;
5.
Accurate scales;
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6.
Working thermometer (to check for fever);
7.
Timed watch (to check the number of respirations per minute);
8.
Screened/curtained breastfeeding area;
9.
Correctly stored supplies of Ready to Use Therapeutic Food (RUTF) plumpy nut and Ready
to Use Supplementary Food (RUSF) supplementary plumpy when available;
10.
Correctly stored supplies of amoxicillin, mebendazole and vitamin A;
11.
Laminated guidance cards [action protocol, admission/discharge criteria, ration guidance sheet, medical
protocol, key messages for Moderate Acute Malnutrition( MAM), key messages for SAM];
12.
Transfer slips to Stabilization Centres (even if the stabilization centres are run by another NGO);
Reporting
1.
Tally sheets of numbers of children screened and found to be normal, MAM, SAM
completed on a daily basis by outpatient staff;
2.
Supply reports filled in by outpatient staff on a daily basis;
3.
Summary reports compiled weekly and submitted to the Nutrition Cluster lead on time;
Supervision
1
Supervision schedule adhered to (to follow finalised by 31st Jan 2011);
2
Supervision checklists completed (to follow finalised by 31st Jan 2011);
Monthly reports using quality assessment format submitted on time (to follow finalised by 31st
Jan 2011);
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Minimum Standards Indicators

Interventions
Correction of Moderate Acute

Malnutrition (MAM)
Correction of SAM without

complications
Correction of SAM with

complications (inpatient care)
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Indicator
SPHERE Minimum Standard
Admission criteria
Admission is based on MUAC

>115mm and <125mm in children 659 months
Coverage
>50% of the affected population
Death rate
<3%
Recovery rate
>75%
Default rate
<15%
Admission criteria

<115mm or bilateral pitting oedema
(grade + or ++)
Coverage
>50% of the affected population
Death rate
<10%
Recovery rate
>75%
Default rate
<15%
Admission

<115mm and any grade of bilateral
pitting oedema (marasmic- kwashiorkor)
or medical complications
Or bilateral pitting oedema grade
+++
Or infants under 6 months of age
visibly wasted and too weak to
suckle
When complications are resolved,

oedema has reduced to at least grade
+ oedema, appetite had returned (eats
Discharge to outpatient at least 75% of RUTF), weight gain for
2 consecutive days
care
Infants under 6 months have gained
weight for 2 consecutive days and are
breastfeeding.
64
Standard Processes and Minimum Standards for WASH

The following standard processes are essentials for any WASH intervention by Save the Children.
adhered by WASH team members.
1.
SC has conducted a WASH needs assessment involving local authorities/local government,

WASH cluster and most importantly the affected population;
2.
3.
4.
WASH team has reached to the most vulnerable communities and they have not carried out
5.
Distribution/Service Delivery Standard Processes

1.
2.
3.
The distribution site has separate entry and exit gates;
4.
WASH team has assured that assessed households heads and WASH service/material
recipients are same and their record matches in documents;
5.

posted in waiting area/service/material delivery site;
6.
Where material distribution is involved, a brief presentation at waiting area by WASH team
has following key messages containing:
Introduction of SC (where security situation permits), WASH program and criteria followed
by WASH team;
Explanation of distribution process, particularly saying all items are free of cost;
Details and quantity of items being distributed;
Explanation of complaint/feedback mechanism;
7.
Hygiene promoters have well explained how to use hygiene kit (If that is part of WASH);
8.
WASH team has explained, by practical demonstration, use of WASH material/services;
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9.
WASH team has conducted a transact walk to assure that beneficiaries know how to use
received WASH items/services;
Minimum Standards for WASH

Minimum Standards for WASH Activities in Villages
Water Supply
1.
There is 1 safe water point for 100 people;
2.
Maximum queuing time at water points is 15 minutes;
3.
15 Liters of water per person per day is available for each household;
4.
It takes no more than 3 minutes to fill a 20-litre container at the water point;
5.
Bacteriological and chemical water analysis is done to water point before hand over;
6.
Water point are > 30m from a latrine pit;
7.
Water point are < 500m from dwelling;
8.
There are no stagnating water around water point;
9.
Water point is properly sealed and its water cannot be easily contaminated;
10.
People are using the water from new water point for drinking;
Latrine
1.
1 latrine available for 50 person;
2.
Latrine are used by all beneficiaries (men, women, children elder);
3.
latrine pit is > 1.5m above water table;
4.
Latrine are < 50m from dwelling or 1 min walk;
5.
A latrine maintenance kit was provided with each latrine (latrine brush, mob, bucket);
Drainage
1.
There are no stagnating waste water ponds in the village;
Bathroom
1.
There are 1 shower place available for 50 people;
SC: SA/SA
66
Clothes Washing Place
1.
1 washing basin or washing place/100people. Private laundering areas available for women
to wash and dry underwear/sanitary cloths;
Hygiene Promotion
1.
At least 2 Hygiene sessions must have been conducted in the village;
2.
At least 2 hygiene volunteers must have been trained in the village, doing hygiene sessions,
and having received incentive in the form of hygiene items;
Household hygiene
1.
Each House Hold has two 10-20 L narrow neck collecting pot
2.
Each family has 20 L narrow neck storage pot (or 4L storage/persons)
3.
Each HH has received 250gr soap/p/month for bathing/hand washing;
4.
Each HH 200gr laundry soap/p/month;
5.
Soap is used for hand washing;
Community approach
1.
Prior to the start of the activities, meetings were conducted with community to seek their
feedback and participation. All community members (including men, women children and
vulnerable groups) had the right to participate in these meetings;
2.
A written agreement has been signed with community before the work implementation,
detailing the activities planned and the responsibilities;
Sustainability
1.
WASH team members should have ensured that all community members are able to operate
the facilities, and a system was put in place for its maintenance ( for example, training of a
maintenance committee);
Minimum WASH Standards for CFS

1.
There are at least 5 l/p/d of clean water available at the CFS (for children and staff)
2.
If no water point is available near the CFS then water stored is sufficient for 1 day supply
e.g. a CFS serving 100 children per day has a water storage tank of 500 L. Water tank is on a
SC: SA/SA
67
stand with a tap at the base and there is a soak way beneath the tap to ensure no pooling of
wastewater;
3.
If water delivered to water tank is not chlorinated, then chlorination has been done in the
tank. In case there is non-epidemic context then other options of ceramic filter or bio-filter
has been utilized instead of chlorinated;
4.
Residual chlorine at CFS water point is 0.2 0.5 mg/l. Water quality samples have been
taken and tested on a weekly basis;
5.
There is at least 1 latrine for 25 children and 1 for staff. Designs are adapted for children
(potties, large door and large space to let an adult come to help the child in the latrin);
Children are being encouraged to design hygiene promotion posters for latrine walls or paint
directly onto plastic/CG sheeting of the latrine wall;
6.
Either staff of CFS is cleaning the latrine 2 times per day or a cleaner has been identified and
paid;
7.
A latrine cleanliness kit have been provided (bucket, broom, disinfectant, mop, toilet brush,
waste pin, gloves);
8.
CP or latrine cleaning staff have received a specific training for latrine maintenance;
9.
A latrine monitoring format should have been shared with CP staff;
10.
Latrine should is being inspected on daily basis;
11.
A hand washing stations is built next to latrines, constantly supplied with water and with
soap on a rope;
12.
A standard hygiene kit is provided to the CFS (see list attached), and consumable items
(soap, detergent) are replaced every months;
13.
General cleanliness is respected (clean ground, clean dish etc);
14.
Garbage can and waste sacks have been provided;
15.
Appropriate waste disposal methods have been applied for waste burial on site or arrange
collection and final disposal. Do not burn next to CFS;
16.
Child to Child Approach Zig/Zag 6 step Approach meeting the same group of children
for at least 6 weeks is practiced. These children have organized promotion activities with
other children;
17.
Animators have received training to do hygiene promotion;
SC: SA/SA
68
18.
External and internal walls of the CFS have been used to display key hygiene promotion
messages;
Minimum WASH Standards for Schools

Water Quality
1.
Bacteriological water analyse were done for water point and 0 Ecoli/100-ml were found;
2.
Drinking-water from unprotected sources is treated (chore, filter) to ensure microbiological

safety;
3.
Water meets WHO Guidelines for chemical parameters;
4.
There are no tastes, odours or colours that would discourage consumption of the water;
5.
Basic quantities of water required:
6.
Day schools: 5 litres per person per day for all schoolchildren and staff
Boarding schools: 20 litres per person per day for all residential schoolchildren and staff
Additional quantities of water required:
Flushing toilets: 1020 litres per person per day for conventional flushing toilets
Pour-flush toilets: 1.53.0 litres per person per day
Anal washing: 12 litres per person per day
Water Facilities and Access to Water

1.
Reliable water point with soap available at all the critical points of the school (toilets and
kitchens);
2.
Reliable drinking-water point accessible for staff & schoolchildren, including those with
disabilities, at all times;
Hygiene Promotion
1.
Positive hygiene behaviours, including correct use and maintenance of facilities, are
systematically promoted;
Toilet Facilities
1.
Toilets are easily accessible to all, including children with disabilities;
2.
Toilets are no more than 30 m from all users;
SC: SA/SA
69
3.
Male and female toilets are completely separated;
4.
Toilets provide privacy and security;
5.
Toilets have convenient hand washing facilities close by;
6.
Cleaning & maintenance routine is in operation, ensuring clean and functioning toilets
available at all times;
Cleaning and Waste Disposal

1.
Classrooms and other teaching areas are regularly cleaned, to minimize dust and moulds;
2.
Outside and inside areas are maintained free of sharp objects and other physical hazards;
3.
Solid waste is collected from classrooms, kitchens and offices daily and is disposed of safely;
4.
Wastewater is disposed of quickly and safely;
Minimum WASH Standards for Health Facilities

Water Supply
1.
If water is not available at the tap, drinking water stored in large 40L closed container
equipped with tap and drainage;
2.
Clean glasses should be available near drinking water spot, and regularly cleaned with
chlorine solution;
3.
Distance from building to drinking water source is < 100m;
4.
If water source is not available, there is at least 2 days of water storage in closable reservoir;
Latrine
1.
Facilities are culturally and socially appropriate;
2.
There are separate facilities for staff and patients;
3.
There is separation between male and female latrine;
4.
IPD /TFC/etc: some latrines equipped with seats and handlebars for less able persons;
5.
Soap, hand washing and waste water drainage facilities provided at exit of latrines;
6.
Latrine pit/septic tanks/soakage pit >30m from water sources;
General Hygiene
1.
Various concentrations of chlorine solutions applied for specific activities (hand washing,
washing floor, disinfecting latrine);
SC: SA/SA
70
2.
There is a hand washing facility with water and drainage available (tap, or Jerrican with taps)
near each latrine place and at critical places (food preparation, laboratories, examination
rooms);
3.
There is soap available at each hand washing facility. Health Center should have a 15 days
soap stock;
4.
Towel is no towel placed near hand washing facility (risk of contamination);
5.
Health center have all appropriate general cleaning material (sponges, mobs buckets,
brooms) and a stock of detergent for 15 days. Facilities should be cleaned everyday;
Hygiene Promotion
1.
Hygiene promotion session are given to patients during their stay in the health center;
2.
Hygiene promotion posters are available in the health center at critical places (waiting room,
toilet);
3.
Hygiene promotion leaflets are distributed to the patients (optional);
SC: SA/SA
71
Annex II: Monitoring Checklists

CFS Monitoring Checklist
S.
Questions
No.
Codes
Responses
(Please select one code only)
(Please put a code here)
CFS is clean and tidy?
Yes=1, No=2
CFS is located at a safe and secure place?
Yes=1, No=2
Safe drinking water is available?
Yes=1, No=2
WASH facilities are available
Yes=1, No=2
Children at CFS appear to be happy and

enjoying CFS activities?
Yes=1, No=2
CFS supervisor is maintaining good personal

hygiene?
Yes=1, No=2
There are enough recreational supplies

available at CFS?
Yes=1, No=2
CFS supervisor is behaving with children in a

friendly manner?
Yes=1, No=2
Boys at CFs are maintaining good hygiene?
Yes=1, No=2
10
Girls at CFs are maintaining good hygiene?
Yes=1, No=2
11
Childrens work is displayed in CFS?
Yes=1, No=2
12
CFS attendance registered is well maintained?
Yes=1, No=2
SC: SA/SA
72
Education Monitoring Checklist

S.
Questions
No.
Codes
Responses
(Please select one code only)
(Please put a code here)
Is corporal punishment strictly forbidden?
Yes=1, No=2
Is education facility fully equipped as per SC

Education Program guidelines?
Yes=1, No=2
Are education staffs understand well and

adhere to work timings?
Yes=1, No=2
Has space selected for TLS enough room to

safely accommodate children?
Yes=1, No=2
Is TLS located, designed and constructed to be

resilient to all possible hazards and be
accessible to all people they are intended to
serve?
Yes=1, No=2
Has School Management Committee/Parents

Teachers Council a bank account?
Yes=1, No=2
Has SMCs/PTCs developed community-based

education plans and they have provided a
framework for improving the quality of formal
and non-formal education programs?
Yes=1, No=2
Is Accountability to Beneficiaries panaflex

clearly displayed at educational facility?
Yes=1, No=2
SC: SA/SA
73
Food Monitoring Checklist
S. No.
Questions
Codes (Please select one code
Does Food committee at village level

represent different segments of community?
Yes=1, No=2
Do beneficiaries selected fall under one of

agreed criteria?
Yes=1, No=2
Has Food team conducted door to door

assessment?
Yes=1, No=2
Is there any case where two beneficiaries

from one household selected?
Yes=1, No=2
Are beneficiaries properly queued up at

distribution point?
Yes=1, No=2
Is list of the items beneficiaries need to get

well displayed at distribution point?
Yes=1, No=2
Are beneficiaries getting food ration

according to list displayed?
Yes=1, No=2
Has distribution point two different entry

and exit points?
Yes=1, No=2
Is safe drinking water available at

distribution point?
Yes=1, No=2
10
Is Accountability to Beneficiary panaflex

clearly displayed in the waiting
area/distribution point?
Yes=1, No=2
SC: SA/SA
only)
Responses
(Please put a code
here)
74
Mobile Health Facility Monitoring Checklist

S.
No.
Questions

only)
Are all designated health staff members

presents at health facility?
Technical and Support

Staff is present=1, Only
Medical staff is
present=2, Only Support
Staff is present=3, None
of them is present=4
Are there sufficient medicines (according to

drug list)?
Yes=1, No=2
Is medicine supply chain smooth?
Yes=1, No=2
Are health facility staff members coming and Yes=1, No=2

leaving on time?
Is doctor taking minimum 5 minutes to

examine a patient?
Yes=1, No=2
Is safe drinking water available at mobile

health facility?
Yes=1, No=2
Is mobile clinic set up in an easily

accessible location?
Yes=1, No=2
Is mosque announcements made in

advance or on that day?
Yes=1, No=2
Is a minimum of 5 meters of distance

maintained between waiting patients and
patient being examined?
Yes=1, No=2
10
Has segregated space been allocated to

females and children where culturally
appropriate?
Yes=1, No=2
11
A panaflex explaining complaint/feedback

mechanism is posted in waiting area?
Yes=1, No=2
Responses (Please put

a code here)
Are following available at the health facility?

SC: SA/SA
75
S.
No.
Questions

only)
12
02 tables for Outpatient Department (OPD)
Yes=1, No=2
13
03 chairs for OPD
Yes=1, No=2
14
02 Examination Stools
Yes=1, No=2
15
02 shade/umbrella for OPD
Yes=1, No=2
16
Steel Bucket
Yes=1, No=2
17
Waste Paper Bucket
Yes=1, No=2
18
Thermometer
Yes=1, No=2
19
BP Apparatus
Yes=1, No=2
20
Tongue Depressor
Yes=1, No=2
21
Needle Cutter
Yes=1, No=2
22
Surgical Gloves
Yes=1, No=2
23
Torch (with functioning batteries)
Yes=1, No=2
24
Hammer
Yes=1, No=2
25
Measuring Tape
Yes=1, No=2
26
Emergency Tray
Yes=1, No=2
27
Examination couch
Yes=1, No=2
SC: SA/SA
Responses (Please put

a code here)
76
Static Health Facility Monitoring Checklist

S.
No.
Questions
Codes (Please select one
Are all designated health staff members

presents at health facility?
Technical and Support Staff

is present=1, Only Medical
staff is present=2, Only
Support Staff is present=3,
None of them is present=4
Are there sufficient medicines (according to

drug list)?
Yes=1, No=2
Is medicine supply chain smooth?
Yes=1, No=2
Are health facility staff members coming and Yes=1, No=2

leaving on time?
Is doctor taking minimum 5 minutes to

examine a patient?
Yes=1, No=2
Is health facility clean and tidy?
Yes=1, No=2
Is safe drinking water and WASH facilities

available at health facility?
Yes=1, No=2
Is sufficient and clean furniture available at

health facility?
Furniture is sufficient and

clean=1, Furniture is
sufficient but not clean=2,
Furniture is insufficient=3,
Furniture is not available=4
Is there a separate seating arrangement for

male and female beneficiaries?
Yes=1, No=2
10
A panaflex explaining complaint/feedback

mechanism is posted in waiting area?
Yes=1, No=2
code only)
Responses
(Please put a code

here)
Are following available at the health facility?

11
Thermometer
Yes=1, No=2
12
BP Apparatus
Yes=1, No=2
13
Tongue Depressor
Yes=1, No=2
SC: SA/SA
77
S.
No.
Questions
14
Needle Cutter
Yes=1, No=2
15
Surgical Gloves
Yes=1, No=2
16
Torch (with functioning batteries)
Yes=1, No=2
17
Hammer
Yes=1, No=2
18
Measuring Tape
Yes=1, No=2
19
Emergency Tray
Yes=1, No=2
20
Examination couch
Yes=1, No=2
SC: SA/SA
code only)
Responses
(Please put a code

here)
78
Cash for Work Monitoring Checklist
S.
No.
Questions
Are all beneficiaries working on cash for

work site above 18 years of age?
Yes=1, No=2
Are all beneficiaries working on cash for

work site fall under one of the agreed
criteria?
Yes=1, No=2
Are beneficiaries working on cash for work

site aware of terms and conditions (wages,
working hours etc?
Yes=1, No=2
Is daily attendance of cash for work

beneficiaries maintained on attendance
sheet?
Yes=1, No=2
Are cash for work beneficiaries abiding by

work timings?
Yes=1, No=2
Is Accountability to beneficiaries site

standards clearly displayed at cash for work
site?
Yes=1, No=2, Yes but not

clearly displayed=3
SC: SA/SA
only)
Responses
(Please put a
code here)
79
Cash Grants Monitoring Checklist
S.
No.
Questions
Is the beneficiary falling under one of the

agreed criteria?
Yes=1, No=2
Did beneficiary pay any money/favors to

SC staff to get cash grant?
Yes=1, No=2
Was beneficiary informed well in time

during cash disbursement?
Yes=1, No=2
Did beneficiary face any difficulty in getting

cash grants?
Yes=1, No=2
Did anybody from your household also

receive cash grant?
Yes=1, No=2
Have you been informed about full amount

of cash?
Yes=1, No=2
Did you receive full cash grant?
Yes=1, No=2
Were bank/post office staff supported and

friendly with you?
Yes=1, No=2
Did bank/post office staff asked you for

money/favors?
Yes=1, No=2
SC: SA/SA
only)
Responses
(Please put a
code here)
80
Enterprise Development Grants Monitoring Checklist
S.
No.
Questions
Does beneficiary fall under one of the

agreed criteria?
Yes=1, No=2

SC staff to get enterprise assistance?
Yes=1, No=2
Does beneficiary seem improving his

business?
Yes=1, No=2
Is business economically appropriate?
Yes=1, No=2
Is business improving services at

community level?
Yes=1, No=2
Is there a child under 18 years of age

working at supported business?
Yes=1, No=2
SC: SA/SA
only)
Responses
(Please put a
code here)
81
Food Voucher Monitoring Checklist
S.
No.
Questions
Is vendor allowing beneficiaries to pick

items of their choice?
Yes=1, No=2

SC staff to get food vouchers?
Yes=1, No=2
Is vendor charging any money to get items

against food vouchers (this includes both
money deducted from vouchers or asked in
cash)? Condition doesnt apply if vendor is
asking the beneficiary to buy food against
remaining amount of voucher as sometimes
it is not possible to return change
Yes=1, No=2
Did anybody else from beneficiarys

household also get food voucher support?
Yes=1, No=2
Is vendor exchanging items against food

voucher on market rates?
Yes=1, No=2
Are beneficiaries satisfied with ranges of

items with vendors?
Yes=1, No=2
Is there any child under 18 years of age

working with vendor?
Yes=1, No=2
Is vendor receiving his payments against

food vouchers in five days time after
submission of food vouchers?
Yes=1, No=2
Is Accountability to beneficiaries site

standards clearly displayed at vendors
shop?
Yes=1, No=2, Yes but not

clearly displayed=3
SC: SA/SA
only)
Responses
(Please put a
code here)
82
NFIs Monitoring Checklist
S.
No.
Questions
Does NFIs committee at village level

represent different segments of community?
Yes=1, No=2
Do beneficiaries selected fall under one of

agreed criteria?
All of them fall under criteria=1,

Most of them fall under
criteria=2, Some of them fall
under the criteria=3, None of
them fall under the criteria=4
Has NFIs team conducted door to door

assessment?
Yes=1, No=2
Is there any case where two beneficiaries

from one household selected?
Yes=1, No=2
Are beneficiaries properly queued up at

distribution point?
Yes=1, No=2
Are kits to be distributed properly displayed

that beneficiaries may know what they will
get?
Yes=1, No=2
Is waiting area separate from distribution

site?
Yes=1, No=2
Has distribution point two different entry

and exit points?
Yes=1, No=2
Is safe drinking water available at

distribution point?
Yes=1, No=2
10
Is Accountability to Beneficiary panaflex

clearly displayed in the waiting
area/distribution point?
Yes=1, No=2
SC: SA/SA
only)
Responses
(Please put a
code here)
83
Nutrition Site Monitoring Checklist

S. No.
Questions
only)
Supplies: Are following available in the room with the nutrition team?
Responses (Please
put a code here)
MUAC Tapes, accurate scales,

Fully available=1, Partially
working thermometer, timed watch
available=2, Not available
2
Amoxicillin, Mebendazole and
Fully available=1, Partially
Vitamin A, Ready to Use Therapeutic available=2, Not available
Food (Plumpynut)
3
Laminated guidance cards with
Yes=1, No=2
protocols and key messages
4
Handwashing facilities and safe
Yes=1, No=2
drinking water
Cards: Check a random selection of cards for the Outpatient Therapeutic Programme (OTP) for severely
malnourished children
5
Have the target weight been filled in?
Yes=1, No=2
(calculated using guidance card)
6
Has temperature and respirations per
Yes=1, No=2
minute been filled in?
Staff knowledge: Ask staff the following questions. Do they answer correctly?
7
8
How do we treat malnourished infants Refer them to stabilization

under 6 months?
centre=1, Dont know=2
How can a mother prevent a child from becoming malnourished?
8I
Breast feeding
Yes=1, No=2
8II
Washing hands before preparing and

feeding food
Feeding a mix of food
Yes=1, No=2
8III
Yes=1, No=2
Beneficiary knowledge: Ask mothers the following questions: Responses should include the suggested responses
below
9
Why is their child being treated?
Child is thin and this makes them
sick.=1, Dont Know=2
10
How often do they need to return for Every week=1, Dont know
follow up (In case of severely
exactly=2
malnourished)?
How often do they need to return for After every two weeks=1, Dont
follow up (In case of moderate
know exactly=2
malnourished)?
11
What can they do to stop their child
Washing hands and
becoming thin/sick again?
breastfeeding=1, Washing
hands=2, Breastfeeding=3, Dont
know exactly=4
12
Are you satisfied with the service that Yes=1, No=2
you are receiving?
SC: SA/SA
84
WASH Monitoring Checklist

S.
No.
Questions
Is there 01 safe water point for 100 people?
Yes=1, No=2
Is maximum queuing time at water point less than

15 minutes?
Yes=1, No=2
Does it take less than 3 minutes to fill a 20-litre

container at the water point?
Yes=1, No=2
Is water point > 15m from a latrine pit?
Yes=1, No=2
Is water point < 500m from dwelling?
Yes=1, No=2
Is there 1 latrine available for 50 persons?
Yes=1, No=2
Are latrines being used by all beneficiaries (men,

women, children elder)?
Yes=1, No=2
Has a latrine maintenance kit been provided with

each latrine (latrine brush, mob, and bucket)?
Yes=1, No=2
Is there stagnating waste water ponds in the

village?
Yes=1, No=2
10
Is there 01 shower place available for 50 people?
Yes=1, No=2
11
Is there 01 washing basin or washing place for

100people?
Yes=1, No=2
12
Were 02 Hygiene sessions conducted in the

village
Yes=1, No=2
13
Were 02 hygiene volunteers trained in the village?
Yes=1, No=2
14
Is soap being used in HHs for hand washing?
Yes=1, No=2
15
Prior to the start of the activities, were meetings

conducted with community to seek their feedback
and participation?
Yes=1, No=2
SC: SA/SA
code only)
Responses
(Please put a
code here)
85
Annex III: Community Feedback Form

Date of feedback received ------------------
Beneficiary /non-beneficiary Name ------------------
Father Name ------------------------------
Village ---------------------- UC ----------------------------
Phone no -----------------------------
Email (if any) -----------------------------------------------
Feedback Sector
Livelihood
Education
Nutrition
NFI
Health
Protection
Food Aid
Other (specify in brief about the area of feedback)
Feedback Statement
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Initial observation of SC officer about feedback
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Procedure to be followed to verify the feedback statement (key steps)
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Findings of verification
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Satisfaction/dissatisfaction of petitioner on his initial petition /feedback handling mechanism
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Date -------------------SC: SA/SA
Signature\Thumb impression ----------------------Monitoring, Evaluation and Accountability Unit, Save the Children
86
Annex IV: Monitoring Report Format

Name of MEAO:
Date:
Program Thematic Area/s:
District:
Project Title:
Sites Visited:
1. Specific objectives of visit
2. Methodology
3. Findings/ Areas of Improvement:
3.1
General Observations:
3.2
Minimum Standards and Processes:
3.3
Targets/Achievements:
4. Debrief Session and Action Points

No.
SC: SA/SA
Debrief Notes
Action Point
Agreed
Responsible
Person
Deadline
87
Annex V: M&E Action Plan Tracker Format

M&E Action Plan Tracker
Date of Update
District
Program/Sector
Action Plan Agreed

(as per M&E and A
report)
Date of
visit
Initial agreed
date of
completion per report
Accountable
person
Action plan
achieved? (To be
filled by DPM in
Yes or NO)
Comments from
Accountable Persons
for any delay / issue
implementing agreed
action
Comments from Line Manager of

Accountable Person
Annex VI: Beneficiary Feedback and Complaint Tracking Database

Beneficiary Feedback and Complaint Tracking Database
N
o
Date
complaint
received
Complaint
Received
By Hotline
or
Feedback
Form
Sector/
progra
m
Name of
Complai
nant
Can we
call the
complaina
nt? (Y/N)
Can we
visit the
complai
nant?
(Y/N)
SC: SA/SA
Phone No.
(if
permitted)
Village
UC
District
Description
of Complaint
Person
complaint
referred to (field
program
manager,
program
coordinator,
etc.)
Description of
investigation and
resolution process
(by A.O., field staff,
etc.)
Description
of resolution
Staff member who

communicated
resolution to
complainant
Date
closed*
89
Annex VII: Emergencies Rapid Needs Assessment Form

SECTION 1: IDENTIFICATION INFORMATION
1.1. Date of Assessment: ___/___/____ (DD/MM/YYYY) 1.2 Assessment Team: _______________
Location of assessment; the area covered by this assessment/form
District
Tehsil/UC
Village
1.4 Interviewee name/position: ________________ 1.5 Person interviewed
Male
Female
SECTION 2: DEMOGRAPHIC
2.1. Estimated # of people who are affected by the emergency: ___________people ________ HH
2.2 Total population of site visited:
2.3
_______________ people ___________ HH
Population of the household:

Age
Male
Female
0-5
6-18
Above 18
2.4
How many people are dead, missing or injured due to the crisis?
Boys (0-17yrs)
Girls(0-17)
Men(above18)
Women(above18)
Dead
Missing
Injured
Population Movements and Displacement:

2.3 How many families have left their houses? _______________ families (HH)
2.4 Where are the displaced currently living? __________________________________
2.5 What area did the displaced come from?
_____________________________________
2.6 List how many IDP centres/camps (formal and informal) ________________
SECTION 3: SHELTER AND ESSENTIAL NON-FOOD ITEMS (NFIs)

Access to shelter:
3.1 Total number of Houses in the area: _______________ unit
3.2 How many houses are uninhabitable: _______________ unit
(Uninhabitable = structure destroyed and/or roof collapsed)
3.3 How many houses suffered damage but remain useable: _______________ unit
(Usable = cracks in walls, roof slightly damaged)
Access to essential NFIs:
3.4 Do households have at least 2 containers (10-20 litres each) to hold water?
Yes
No
3.5 Do households have appropriate equipment and materials to cook their food (stove, pots, dished
plates, and a mug/ drinking vessel, etc)?
Yes
No
3.6 Have they received or expecting to receive any shelter/ NFI assistance in the coming days?
No
Yes
SECTION 4: WATER AND SANITATION

Water supply:
4.1 What are your major sources of drinking water?
Tanker/Govt/NGO supplied water
Dug Well
Faucet/Piped Water
other, please specify
Spring/River
Purchase
other
4.2 Is this sufficient for their needs? Yes or No__________

Access to sanitation
4.3 How many latrines are available in the village / IDP centre / Camp? _________________
4.4 What type of latrines are available in the village / IDP centre / Camp
Flush latrine with septic tank
Pit latrine
No latrines
4.5 Are there separate latrines for men and women available?
SC: SA/SA
Yes
No
91
SECTION 5: HEALTH (Female)

Availability and type of health services
5.1 Are there health services available for the community after the disaster? Yes or No ____
5.2 If there is then how far is the nearest functional health facility from your community?
(0-5 km)
6-10km
11-15km
16km and above
5.3 Type of available health facility ? ((DHQ, THQ, CH)

Private Clinic
Mobile clinic/mobile service unit
(BHUs/RHCs)
Dispensary/MCH centre
Others
5.4 Have there been any deaths of children (0-18) due to this disaster? If yes specify number
0-5 Years: ________
6-18 Years _____
above 18_________
Health conditions of affected people

5.5 What type of health problems do people have since the disaster?
Respiratory infections
Diarrhea
Dehydration
Other (specify) ________
None of the above
5.6 What type of health problems do children have since the disaster? (tick relevant box/es)
Respiratory infections
Diarrhea
Dehydration
Other (specify) ________
None of the above
5.7 Are they receiving sufficient care and assistance?

Yes
No
5.8 How many pregnant females in this family?__________

SECTION 6: NUTRITION / FOOD SECRUITY (Female)
Food Availability
6.1 What food stocks exist? (tick relevant box/es) Main Dishes
Rice
Meat/fish
Wheat
Milk products
cooking oil
others
No food stock
Food Sources
6.2 How long will the food last? (tick relevant boxes)
1-3days
SC: SA/SA
4-7 days
8-14 days
92
6.3 Have you received any food assistance from government/NGO?

Yes
No
SECTION 7: LIVELIHOODS
Sources of Income
7.1 What were your main sources of income before disaster?
Agriculture
Fishing
Poultry
Casual Labor
Small Trade
Other
7.2 How much your main sources of income affected due to this disaster?
Completely (81% to 100%)
Badly (51% to 80%)
Partially (1% to 50%)
No damage
SECTION 8: PROTECTION AND EDUCATION (Female)

Do you know of:
8.1 Children separated from their parents or caregivers? Yes or No ___ if Yes then How many?______
8.2 Children missing from their parents or caregivers?
Yes or No ___ if Yes then How many?______
8.3 Children who have been orphaned by the disaster?
Yes or No ___ if Yes then How many ?______
Psychosocial support
8.4 Total number of schools in affected area _______________ schools
8.5 Number of schools completely damaged (81%to100%)______
8.6 Number of Schools badly damaged (51% to 80%) ___
8.7 Number of Schools partially damaged (1% to 50%)_______
8.8 Is there any safe place available for children to play since the disaster?? Yes or No _____
8.9 Are there any specific problems faced by women after the disaster?
Yes
No if yes their
details_______________________________________________________________________________
SC: SA/SA
93
Annex VIII: Accountability Community Display Standards

Child/Women Friendly Space Program
The following are standards for Child Protection Interventions of Save the Children:
1. The staff should treat all children and parents equally and with respect and dignity;
2. There should be no discrimination on the grounds of age, sex, cultural group or any other reason;
3. Staff should not be physically or verbally abusive to children or other staff members;
4. All staff must adhere to Child Friendly Space\Women Friendly Space working hours;
5. Under no circumstances should staff ask children or parents for financial incentives for any activity
in Child Friendly Space\Women Friendly Space;
6. Staff will not work under the influence of any drugs, or be in possession of illegal substances;
7. Women feel secure in Women Friendly Space and dont face any difficulties in discussing problems
on this forum;
8. All staff will take professional responsibility for the resources they have been given. No vehicles,
furniture, equipment will be used for any purposes outside that of their intended use;
All Children, Women, Parents and Staff have the right to file a complaint
against the staff member/supervisor who violates one of the above
mentioned rules.
You can provide your feedback or file complaints at the following phone
number to improve the quality of our services.
Contact Number:
XXXXXXXX
Timings:
9am to 5pm (Monday to Friday)
All reports will be treated in confidence
Education Program
The following are standards for Education program:
1. The education program staffs should treat all people, including community members, parents,
teachers and children with respect and dignity;
2. There should be no discrimination on the grounds of age, sex, ethnicity, religion or any other
reason;
3. Staff should not be verbally or physically abusive to teachers, parents, students, School
Management Committees (SMCs) or Parent Teacher Councils (PTCs) members, other
community people and other Save the Children staff members;
4. Save the Children staffs have the right to refuse their services if community members are
physically or verbally abusive to them;
5. Under no circumstances should staff ask community members for financial incentives or
personal favours in exchange for school supplies or educational materials for children;
6. Staff should ensure the quality of supplies or materials provided in the programme;
7. All staff must adhere to the schools or Temporary Learning Spaces (TLS) working hours;
8. Staff will not work under the influence, or be in possession of drugs or other illegal substances;
9. Regular classes in schools shall not be disturbed unless there is prior approval from the
Department of Education and the consent of head teachers;
10. There shall be no favouritism, nepotism or financial / material rewards taken during the selection
of members for formation / reactivation / training of School Management Committees (SMCs)
or Parent Teacher Councils (PTCs);
11. Academic and sport competitions in schools shall provide equal opportunity to all participating
children;
All Children, Parents and Staff have the right to file a complaint against the
staff member who violates one of the above mentioned rules.
Contact Number:
XXXXXXXX
Timings:

SC: SA/SA
95
Health/Nutrition Program
The following are standards for Save the Children Health and Nutrition interventions;
1. The health facility staffs should treat all community members with respect and dignity;
2. There should be no discrimination on the grounds of age, sex, cultural group or any other reason;
3. Staff should not be physically or verbally abusive to community members or other staffs;
4. Staff will not work under the influence of drugs, or be in possession of, illegal substances;
5. Under no circumstances should staff ask patients for financial incentives, personal favours in
exchange for medical services/Food Supplements or medication;
6. All staff must adhere to clinic working hours;
7. Staff have the right to refuse their services if community members are physically or verbally abusive
to staff;
8. All information regarding patients conditions will be treated in strict confidence;
9. All staff will take professional responsibility for the resources they have been given. Clinic buildings
and equipment will be maintained. No vehicles, furniture, equipment or drugs will be used for any
purposes outside that of their intended use;
All community members have the right to file a complaint against the staff
member who violates one of the above mentioned rules.
You can provide your feedback or file complaints at the following phone number
to improve the quality of our services.
Contact Number:
XXXXXXXX
Timings:
SC: SA/SA
96
Standards for Ambulance Use

The following standards should be taken into account while using the ambulance:
1. The ambulance service is free of cost, under no circumstances driver or staff should ask for financial
incentives or any benefit before and after providing ambulance facility;
2. The ambulance service can only be availed with the permission of in charge of the health
facility/Programme Manager/Health Coordinator. Ambulances are meant to be used for
medical/obstetric/paediatric emergencies only;
3. The ambulance cannot be used for any other purpose like transportation of goods or people. Only
one or at most two people can accompany the patient as attendant/s;
4. First Aid Box should be available in the ambulance;
5. The ambulance driver and staff must treat patients and community with honour and respect
regardless of gender, cast, religion, sect and their financial status;
6. Log book and referral chart must be properly maintained regularly;
All staff and drivers will take professional responsibility for the resources they
have been given. Community members have the right to file a complaint against
the staff member who violates one of the above mentioned rules.
Contact Number:
XXXXXXXX
Timings:
SC: SA/SA
97
Cash for Work Program

The following are standards for Save the Children Livelihoods Program:
Criteria for the CFW beneficiaries:
Any family carrying for disable, orphan and elderly have someone who can work;
Daily wagers who are out of work due to disaster;
Women headed household having a male who can work;
Persons supporting extended and large families having high dependency ratio;
Any one from the economically backward group in the communities;
Rights of the Labors:
You have right to work for not more than Eight working hours which are the standard working
hours;
You have right to get PKR 330 per day at the completion of the project;
You have right not to be utilized for any other work but for the selected CFW project;
You have right to complaint if an under age is engaged in any CFW scheme;
You have right to know about working hours and wages;
You have right not to be engaged in CFW against your will;
All Cash for Work beneficiaries have the right to file a complaint against the staff
member, Cash for Work supervisor or Village Committee member who violates
one of the above mentioned rules.
Contact Number:
XXXXXXXX
Timings:
SC: SA/SA
98
Food Vouchers Program

The following are standards for Food Vouchers Program:
1. The vendor must treat all program beneficiaries with respect and dignity;
2. There should be no discrimination on the basis of age, sex, cultural affiliation or any other reason;
3. The vendor will ensure the quality of edible items according to agreed standards with Save the
Children;
4. The vendor is only authorized to provide edible commodities against the food vouchers, exchange
of edible commodities with other items or cash payments against vouchers by the vendor is strongly
prohibited;
5. Vendors have the right to reject or withhold the provision of edible commodities in case of
tempered/forge vouchers or any attempt to influence the required procedures required by Save the
Children;
6. Women, elders and disabled beneficiaries will be entertained on priority basis by the vendor;
7. All beneficiaries should check the quality, quantity and price for their desired edible commodities
before taking it to their homes.
All beneficiaries have the right to file a complaint against the vendor or staff
member who violates one of the above mentioned rules.
Contact Number:
XXXXXXXX
Timings:
SC: SA/SA
99
Non-Food Items Distribution Program

The following are standards for Non-Food Items Distribution Programme:
1. The Committee members for Non-food items distribution will be selected, without any personal
interest, in consultation with local community;
2. The committee will nominate select beneficiaries after verification and with full honesty;
3. Widows, orphans and poor families will be given preferences while distributing the items;
4. Such distribution sites will be identified where beneficiaries can reach easily;
5. Staff will treat community members with respect and dignity during selection of beneficiaries and
distribution of non food items;
6. Staff should not be physically or verbally abusive to beneficiaries;
7. Staff have the right to refuse their services if community members/beneficiaries are physically or
verbally abusive to staff;
All beneficiaries/community members have the right to file a complaint against
the staff member or Non-Food Items Village Committee member who violates
one of the above mentioned rules.
Contact Number:
XXXXXXXX
Timings:
SC: SA/SA
100
WASH Program Standards

The following are standards for WASH Program:
1. The WASH team members will always treat all people, including men, women and children with
respect and dignity. There should be no discrimination on the grounds of age, sex, ethnicity, religion
or any other reason;
2. Under no circumstances staff should ask beneficiaries for financial incentives, personal favours in
exchange for provision of WASH facilities or items;
3. Staff should not be verbally or physically abusive to any of community member. Likewise, staff
members have the right to refuse its services if they are physically or verbally abused;
4. The activities carried out by WASH staff members should be relevant according to the specific
context, and based on the needs identified in participation with community/beneficiaries;
5. Before the start of the construction work, WASH team members will carry out community meetings
to seek feedback and participation from the community. All community members (including men,
women children and vulnerable groups) will have the right to participate in these meetings;
6. During construction work, WASH staff will visit weekly the program interventions to know the
progress for ensuring timely completion of construction projects;
7. When public facilities are built and handed over to the community, WASH team members should
have ensured that all relevant community members are able to operate the facility, and a system is put
in place for its maintenance (training of a maintenance committee for example);
8. The day of the handover of the facility, all WASH facilities must be completed and functioning as
agreed with community/user groups. Passed this date, any repair works will be under the technical
and financial responsibility of the community;
9. If water points are built or rehabilitated by WASH staff in this community, the water points should
provide a flow of at least 15L per person and per day. The water should be clear;
10. If latrines are built or rehabilitated by WASH staff in this community, the total number of latrine
should be at least one for each 50 inhabitants of the community;
All community members have the right to file a complaint against the staff
member/WASH Village Committee member who violates one of the above mentioned
rules.
You can provide your feedback or file complaints at the following phone number to
improve the quality of our services.
Contact Number:
XXXXXXXX
Timings:
9am to 5pm (Monday to Friday

SC: SA/SA
101
Annex IX: Save the Children Code of Conduct
All Staff members, especially the ones in direct contact with children such as CFS Supervisors, have
to take oath on this code of conduct before signature. This oath should be witnessed by respective
HR Manager/Coordinator/Officer.
I will:
Respect the rights of others, treating them fairly, honestly with dignity and respect
Protect Children
Maintain high personal and professional standards
Keep myself and others safe
Protect assets and resources of Save the Children
Report any breach of the Code of Conduct
I will not:
Abuse or exploit a child in any way

Exchange money or anything else for physical relationship
Have physical relationship with anyone under the age of 18
Use alcohol or other unlawful substances
Possess or profit from selling illegal items
Accept bribes or gifts in exchange of a service
Do unauthorized business with family and friends
Use Save the Childrens assets for my own benefit
Threaten my own or other peoples security
Access, create or distribute illegal items
I fully adhere to the Code of Conduct and commit myself to its respect and promotion both
personally and professionally
Name:_______________
Place:_______________
Signature:____________
Date:________________
Note: Where required please translate this code of conduct in Urdu/regional language
SC: SA/SA
102

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Monitoring and Accountability

Monitoring, Evaluation and

Emergency Response and

Monitoring, Evaluation and Accountability Unit, Save the Children

Ready to Use Supplementary Food

Monitoring, Evaluation and Accountability Unit, Save the Children

To provide guidelines on SC Monitoring, Evaluation and Complaint Handling mechanism,

To systematically track the implementation of actions that form part of a project/program

To provide/share information to adapt and adjust projects/programs during execution.

Monitoring, Evaluation and Accountability Unit, Save the Children

Project Proposals including Logical Framework Analysis (LFA) matrix, Project

A set of minimum standards and standard processes, on the lines of SC Global

Monitoring, Evaluation and Accountability Unit, Save the Children

The checklists are annexed for reference (Annex II).

Planning of monitoring visits

Monitoring, Evaluation and Accountability Unit, Save the Children

Generating Monitoring Reports

Brief account of the visit including general observations;

Details of minimum standards and standard processes being followed or not;

Beneficiaries feedback recorded through the Community Feedback Form;

Shared with MEA

Figure 1Monitoring Report Process

Monitoring, Evaluation and Accountability Unit, Save the Children

Monitoring Report Flow Chart

Further reviews and clarifies report

Monitoring Report prepared based on field

M&E Action Plan Tracker

Comments from Line

Action Plan carried

Figure 2 M&E Action Plan Tracker Process

Monitoring, Evaluation and Accountability Unit, Save the Children

Complaint and Feedback Mechanism

Request for Need Assessment

Complaint of Serious Nature

Threat Call/Obnoxious Calls

Monitoring, Evaluation and Accountability Unit, Save the Children

Registration and Logging

Financial Corruption, Misuse/Fraud of Money or Material

Derogatory/Immoral behavior with beneficiaries involving verbal abuse/physical assault

Discrimination of beneficiaries on the basis of race, gender, creed or religion

Any other complaint judged as serious by MEA Coordinator

Monitoring, Evaluation and Accountability Unit, Save the Children

Complaint Flow Chart for Serious Complaint

Communication of Resolution Beneficiary

Decision for further

Inquiry/Validation, Initial Fact Finding,

First Draft Report containing

Monitoring, Evaluation and Accountability Unit, Save the Children

Examples of Complaints Received

Complaints Handling Mechanism DOs and DONTs

Greet the caller.

Greet the caller.

Monitoring, Evaluation and Accountability Unit, Save the Children

Greet the caller.

to any inaccessible location

Greet the caller.

complainant knows the name of the other

Greet the caller.

Confidentiality and Information Protection