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    RichConSteel Stakeholder Analysis

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    mayankmittal27
    The document analyzes stakeholders for Rich-Con Steel's proposed integrated order fulfillment IT project. Key stakeholders include staff and managers who will use the new system, IT staff, the vendor supplying the new system, and management. Staff and managers are skeptical after prior IT failures but could benefit from new skills and information. IT staff are skeptical about outdated skills but gaining new skills. The vendor risks reputation if errors are found. Management aims to restore faith in IT and enable fact-based decisions. An action plan is outlined to address stakeholder needs through engagement, training, and change management.

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    © All Rights Reserved
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    RichConSteel Stakeholder Analysis

    Uploaded by

    mayankmittal27
    103 views2 pages
    The document analyzes stakeholders for Rich-Con Steel's proposed integrated order fulfillment IT project. Key stakeholders include staff and managers who will use the new system, IT staff, the vendor supplying the new system, and management. Staff and managers are skeptical after prior IT failures but could benefit from new skills and information. IT staff are skeptical about outdated skills but gaining new skills. The vendor risks reputation if errors are found. Management aims to restore faith in IT and enable fact-based decisions. An action plan is outlined to address stakeholder needs through engagement, training, and change management.

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    The document analyzes stakeholders for Rich-Con Steel's proposed integrated order fulfillment IT project. Key stakeholders include staff and managers who will use the new system, IT staff, the vendor supplying the new system, and management. Staff and managers are skeptical after prior IT failures but could benefit from new skills and information. IT staff are skeptical about outdated skills but gaining new skills. The vendor risks reputation if errors are found. Management aims to restore faith in IT and enable fact-based decisions. An action plan is outlined to address stakeholder needs through engagement, training, and change management.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    103 views2 pages

    RichConSteel Stakeholder Analysis

    Uploaded by

    mayankmittal27
    The document analyzes stakeholders for Rich-Con Steel's proposed integrated order fulfillment IT project. Key stakeholders include staff and managers who will use the new system, IT staff, the vendor supplying the new system, and management. Staff and managers are skeptical after prior IT failures but could benefit from new skills and information. IT staff are skeptical about outdated skills but gaining new skills. The vendor risks reputation if errors are found. Management aims to restore faith in IT and enable fact-based decisions. An action plan is outlined to address stakeholder needs through engagement, training, and change management.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Stakeholder Analysis for Rich-Con Steel Case Suggested Solution

    Vision: IT-enabled and Integrated Order Fulfillment Process


    Future States
    Areas of Change
    - Integrated, ITProcess
    supported order
    fulfillment process
    - Information
    transparency; ad-hoc
    reporting
    Technology
    - Stable, reliable IT
    - Repaired faith in mgmt
    and IT
    Organization/ Culture

    Changes
    - Change processes to leverage
    IT; no manual workarounds

    - Configure ERP correctly


    and/or modify to meet
    organizations distribution
    needs
    - Training of IT staff on new
    technology
    - Champion and manage
    change
    - Fact-based decision making
    - Workforce comfortable with
    IT

    Stakeholder

    Change Needed

    Perceived
    Benefit

    Perceived
    Resistance

    Capability
    (L,M,H)

    Readiness
    (L, M, H)

    Commitm.
    None

    Staff and
    managers
    in affected
    functional
    areas

    Use IT; no
    more paper

    New skills
    More info
    company
    success

    Skepticism
    given prior
    failure;
    fear of
    another
    failure
    Effort to
    learn IT &

    L/M

    Commitm.
    Let it
    Happen

    Key Stakeholders
    - Staff and managers in
    affected functional areas
    (sales, purchasing,
    warehouse, shop floor,
    billing)
    - IT staff
    - Vendor

    Management team
    Staff and managers in
    affected functional areas

    Commitm.
    Help it
    Happen

    Commitm.
    Make it
    Happen

    Action Plan

    -Apologize
    -Explain need
    for change
    - Engage in
    new
    implement.
    effort
    - Train in

    new
    process

    IT staff

    Learn to
    configure &
    maintain new
    IT

    Marketabilit
    y of skills in
    current
    technology;
    more central
    role in org

    Skepticism
    of prior
    failure;
    fear of
    another
    failure;
    value of
    outdated
    IT skills
    lost

    L/M

    L/M

    Vendor

    Critical
    evaluate own
    system; Make
    modifications;
    Properly train
    IT staff
    Champion IT;
    Learn about
    IT; Use ITgenerated
    reports for
    fact-based
    decision
    making

    Revenue,
    possible
    product
    improvement

    Loss of
    reputation
    if errors in
    s/w are
    found

    Restoring
    orgs faith in
    mgmt and IT
    More Infor
    better
    decisions
    company
    suceess

    Learn IT
    and effort
    of being
    chmapion

    L/M

    Mgmt
    Team

    parallel
    conversion
    environment
    -Incenti-vize
    to adopt IT
    -Apologize
    -Engage in
    diagnosing
    problem with
    new IT
    -Train on
    new IT
    - Parallel
    conversion as
    test &
    learning
    environment
    Negotiate
    mutually
    beneficial
    contract
    -Explain need
    for
    IT/champions
    -Engage in
    new
    implement.
    effort
    - Train

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