SAP TM 8.1 Operation Guide

Application Operations Guide
SAP Transportation Management

Release 8.1
Target Audience
h(B Technical Consultants
h(B System Administrators
h(B Solution Consultants
h(B Business Process Owners
h(B Support Specialists
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hgu`D]2E Pp-FnA7{j"o F$ily
SAP AG
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Copyright 2012 SAP AG. All rights reserved.

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and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered
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countries. Crossgate is an SAP company.
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Disclaimer
Some components of this product are based on Java. Any code change in these components may cause unpredictable and
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Any Java Source Code delivered with this product is only to be used by SAPs Support Services and may not be modified or
altered in any way.
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Typographic Conventions
Example
Description
<Example>
Angle brackets indicate that you replace these words or characters with appropriate
entries to make entries in the system, for example, Enter your <User Name>.
Arrows separating the parts of a navigation path, for example, menu options
Example
Example
Example
Example
http://www.sap.com
/example
123456
Example
Example
EXAMPLE
EXAMPLE
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Emphasized words or expressions

Words or characters that you enter in the system exactly as they appear in the
documentation
Textual cross-references to an internet address
Quicklinks added to the internet address of a homepage to enable quick access to specific
content on the Web
Hyperlink to an SAP Note, for example, SAP Note 123456
3l Words or characters quoted from the screen. These include field labels, screen titles,
pushbutton labels, menu names, and menu options.
3l Cross-references to other documentation or published works
3l Output on the screen following a user action, for example, messages
3l Source code or syntax quoted directly from a program
3l File and directory names and their paths, names of variables and parameters, and
names of installation, upgrade, and database tools
Technical names of system objects. These include report names, program names,
transaction codes, database table names, and key concepts of a programming language
when they are surrounded by body text, for example, SELECT and INCLUDE
Keys on the keyboard
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Document History
CAUTION
Before you start the implementation, make sure you have the latest version of this document.
You can find the latest version at http://service.sap.com/instguides.
The following table provides an overview of the most important document changes.
Version
Date
Description
1.0
1.1
1.2
2011-10-10
2011-11-25
2012-03-30
Initial version of the SAP TM 8.1 Application Operations Guide

Update to textual links to SAP Help Portal
Formal revision for general availability
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Table of Contents
Chapter 1
1.1
1.2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Global Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2
2.1
2.1.1
2.1.2
2.1.3
2.2
Technical System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Scenario/Component Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP NetWeaver 7.0 Including Enhancement Package 2 . . . . . . . . . . . . . . . . . .
SAP SCM Optimizer 7.02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP Internet Graphics Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
11
12
12
12
12
Chapter 3
3.1
3.1.1
3.1.2
3.1.2.1
3.1.2.2
3.1.2.3
3.1.2.4
3.1.2.5
3.2
Monitoring of SAP Transportation Management 8.1 . . . . . . . . . . . . . . . . .

Alert Monitoring with CCMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CCMS Monitoring Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Component-Specific Alert Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP NetWeaver 7.0 Including Enhancement Package 2 . . . . . . . . . . . . . . . . . .
SAP SCM Basis 7.0 Including Enhancement Package 1 . . . . . . . . . . . . . . . . . . .
SAP Transportation Management 8.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP SCM Optimizer 7.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet Graphics Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Detailed Monitoring and Tools for Problem and Performance
Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP Transportation Management 8.1 Analysis Tools . . . . . . . . . . . . . . . . . . . .
Trace and Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interface Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Workload Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Database Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating System Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP SCM Optimizer 7.0 Analysis Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trace and Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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15
15
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16
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17
3.2.1
3.2.1.1
3.2.1.2
3.2.1.3
3.2.1.4
3.2.1.5
3.2.2
3.2.2.1
3.2.2.2
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3.2.3
3.3
SAP Business Information Warehouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Data Consistency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 4
4.1
4.2
4.3
4.3.1
4.3.2
4.3.3
4.4
4.4.1
4.4.2
4.4.3
4.5
4.5.1
4.5.2
4.6
4.7
4.8
Management of SAP Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting and Stopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administration Tools for SAP Transportation Management 8.1 . . . . . . . . . . .
Administration Tools for SAP SCM Optimizer 7.0 . . . . . . . . . . . . . . . . . . . . . .
Administration Tools for SAP Business Information Warehouse . . . . . . . . . . .
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP TM Server / SAP SCM Optimizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP Internet Graphics Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAP XI Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scheduled Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Required Manual Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Management of Outdated Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scenario Administration Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5
5.1
High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
SAP SCM Optimizer 7.02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 6
6.1
6.2
6.3
6.4
Software Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transport and Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Development Requests and Development Release Management . . . . . . . . . . .
Template Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support Packages and Patch Implementation . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 7
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 8
8.1
8.2
Support Desk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Remote Support Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Problem Message Handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Chapter 9
Services for SAP Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter A
A.1
A.2
A.3
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Categories of System Components for Backup and Restore . . . . . . . . . . . . . . .
Related Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Getting Started
1.1
Global Definitions
1 Getting Started
CAUTION
This guide does not replace the daily operations handbook that we recommend customers create
for their specific production operations.
Designing, implementing, and running your SAP applications at peak performance 24 hours a day has
never been more vital for your business success than now.
This guide provides a starting point for managing your SAP applications and maintaining and running
them optimally. It contains specific information for various tasks and lists the tools that you can use
to implement them. This guide also provides references to the documentation required for these tasks,
so you need other guides such as the Master Guide, Technical Infrastructure Guide, and SAP Library.
NOTE
For more information about the various tasks that you can carry out and tools that you can use
for SAP Event Management, see the Application Operations Guide for SAP Event Management
on SAP Service Marketplace at http://service.sap.com/instguides.
1.1 Global Definitions

SAP Application:
An SAP application is an SAP software solution that serves a specific business area such as ERP, CRM,
PLM, SRM, or SCM.
Business Scenario:
From a microeconomic perspective, a business scenario is a cycle that consists of several different
interconnected logical processes in time. Typically, a business scenario includes several company
departments and involves other business partners. From a technical point of view, a business scenario
needs at least one SAP application (for example, SAP ERP or SAP SCM) for each cycle and possibly other
third-party systems. A business scenario is a unit that can be implemented separately and reflects the
customers prospective course of business.
Component:
A component is the smallest individual unit considered within the Solution Development Lifecycle;
components are separately produced, delivered, installed, and maintained.
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Getting Started
1.2
Important SAP Notes
1.2 Important SAP Notes

RECOMMENDATION
Check regularly for updates to the Application Operations Guide.

Important SAP Notes Installation/Upgrade Notes
SAP Note Number
Title
Comment
1604980
1583035
1320498
1489763
1228198
155009
455140
Support packages for SAPTM 101

Installing SAPTM 101 on NetWeaver 7.0 EHP2
Installation/Upgrade SCM_BASIS 701
Importing SCM Optimizer Version 7.02
SAP SCM Optimizer Installation for SAP SCM 7.0
Permissible RFC Destinations
Requirements to use mail communication
None
None
None
None
None
None
None
Important SAP Notes Information/Consulting Notes

SAP Note Number
Title
Comment
900000
1625213
NetWeaver Business Client FAQ

SAP TM 8.1 Collection of Notes recommended to be implemented
None
None
Important SAP Notes Troubleshooting Notes

SAP Note Number
Title
Comment
423184
1080668
ALE: Problems with Logical System Names

Problems with alert subscription
None
None
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Technical System Landscape
2.1
Scenario/Component Matrix
2 Technical System Landscape
2.1 Scenario/Component Matrix

The following table lists the components that are available for each scenario:
Scenario
SAP TM
SAP ERP
SAP EM
SAP
SCM Basis Optimizer
SAP
Business
Suite
Foundation SAP VB
Internatio
nal
Outbound
Transport
ation
(IOT)
Internatio
nal
Inbound
Logistics
(IIL)
Domestic
Outbound
Transport
ation
(DOT)
Outsource
d
Transport
ation (OT)
OEM
Domestic
Inbound
Transport
ation
(DIT)
LCL Ocean
Freight
(OF)
Not
X
applicable
Not
X
applicable
PI
Scenario component key: X = mandatory, O = optional, Not applicable = not part of the business process
For more information about the components necessary for the business processes for SAP
Transportation Management 8.1 (SAP TM 8.1), see the Master Guide for SAP Transportation
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2.2
Related Documentation
Management on SAP Service Marketplace at http://service.sap.com/instguides SAP Business

Suite Applications SAP TM Using SAP TM 8.1 .
2.1.1 SAP NetWeaver 7.0 Including Enhancement Package 2

SAP NetWeaver 7.0 including enhancement package 2 is the integration and application platform for
SAP TM 8.1. The following SAP NetWeaver components are part of the infrastructure:
: SAP Web Application Server (ABAP) 7.0
: SAP Web Application Server (Java) 7.0 (for printing purposes)
: SAP NetWeaver Exchange Infrastructure (XI)
: SAP NetWeaver BI (Business Intelligence) 7.0
: SAP NetWeaver Business Client 3.0
2.1.2 SAP SCM Optimizer 7.02

For information about installing and setting up SAP SCM Optimizer 7.02, see the Installation Guide for
Windows or Linux. The guides are located on SAP Service Marketplace at http://service.sap.com/
instguides SAP Business Suite Applications SAP SCM SAP SCM Server Using SAP enhancement package 2
for SCM 7.0 Server Installation Guides .
2.1.3 SAP Internet Graphics Service

The Internet Graphics Service (IGS) is part of SAP NetWeaver and can be used in SAP TM 8.1 to support
the display of graphics and to integrate GIS data.
2.2 Related Documentation

The following table lists locations in which you can find more information about the technical system
landscape.
Topic
Guide/Tool
Application-specific and
industry-specific
components such as SAP
Financials and SAP Retail
Technology components
such as SAP Web Application
Server
SAP SCM Optimizer 7.02
Sizing
Master Guide
http://service.sap.com/instguides
Master Guide
Installation Guide
Quick Sizer Tool
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Quick Link on SAP Service Marketplace
http://service.sap.com/sizing
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2.2
Related Documentation
Topic
Guide/Tool
Technical configuration
Technical Infrastructure Guide

http://service.sap.com/
installNW70
Scalability
installNW70
High Availability
installNW70
Security
installNW70
http://service.sap.com/security
SAP Event Management
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This page is left blank for documents

that are printed on both sides.
Monitoring of SAP Transportation Management 8.1
3.1
Alert Monitoring with CCMS
3 Monitoring of SAP Transportation

Management 8.1
Within the management of SAP Technology, monitoring is an essential task. A section has therefore
been devoted solely to this subject.
For more information about the underlying technology, see the SAP NetWeaver Administrators Guide
in SAP Library at http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 including
Enhancement Package 2, choose SAP NetWeaver Administrator's Guide .
Then choose Technical Operations for SAP NetWeaver Administration of SAP NetWeaver Systems AS ABAP
(Application Server for ABAP) Monitoring or Technical Operations for SAP NetWeaver Administration of SAP
NetWeaver Systems AS Java (Application Server for Java) Monitoring .
3.1 Alert Monitoring with CCMS

Proactive, automated monitoring is the basis for ensuring reliable operations for your SAP system
environment. We provide you with the infrastructure and recommendations needed to set up your
alert monitoring to recognize critical situations for SAP TM 8.1 as quickly as possible. SAP TM 8.1 uses
the Computer Center Management System (CCMS) for alert monitoring.
3.1.1 CCMS Monitoring Installation and Setup

The Computer Center Management System (CCMS) provides a range of monitors for SAP
environments and their components. These monitors are essential for understanding and evaluating
the behavior of the SAP processing environment. In the case of poor performance values, the monitors
provide you with the information required to fine tune your SAP system and therefore to ensure that
your SAP installation is running efficiently.
For more information about installing and setting up the CCMS, see http://service.sap.com/
instguides SAP NetWeaver .
To enable the auto-alert mechanism of CCMS, see SAP Note 617547.
3.1.2 Component-Specific Alert Monitoring

The following components are part of SAP TM 8.1:
vi SAP NetWeaver 7.0 including enhancement package 2 (NW 7.02)
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3.1
Alert Monitoring with CCMS
jX
$
jX
$
jX
$
jX
$
jX
$
jX
$
jX
$
jX
$
jX
$
jX
$
SAP Business Suite Foundation 7.0 including enhancement package 2 (BS_FND 7.02)
SAP SCM Basis 7.0 including enhancement package 1 (SCMB 7.01)
SAP Transportation Management 8.1 (SAP TM 8.1)
SAP SCM Optimizer 7.02 (TM_OPT 8.0)
SAP Event Management 7.0 (EM 7.0)
SAP Internet Graphics Service (SAP IGS)
SAP Visual Business 1.1 (SAP VB 1.1)
SAP ERP 6.0 including enhancement package 5
SAP NetWeaver BI (Business Intelligence) 7.0
SAP Global Trade System (SAP GTS)
3.1.2.1 SAP NetWeaver 7.0 Including Enhancement Package

2
For information and detailed procedures related to SAP NetWeaver 7.0 alert monitoring, see the
Monitoring Setup Guide for SAP NetWeaver at http://service.sap.com/operationsNW70 and the
Technical Operations Manual for SAP NetWeaver in SAP Library under SAP NetWeaver SAP NetWeaver
7.0 including Enhancement Package 2 SAP NetWeaver Administrator's Guide Technical Operations for SAP
NetWeaver Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Monitoring .
3.1.2.2 SAP SCM Basis 7.0 Including Enhancement Package

1
SAP SCM Basis including enhancement package 1 enables monitoring of SAP Core Interface (CIF) and
qRFC-related values such as an overview of blocked qRFCs. You can start the monitor from the user
menu by choosing SCM Basis Integration CCMS Monitor Sets (transaction RZ20). For more
information about setting up this monitor, see SAP Library for SAP Supply Chain Management on SAP
Help Portal at http://help.sap.com/scm. In SAP Library for SAP Enhancement Package 1 for SAP SCM 7.0,
choose SCM Basis Alert Monitor .
3.1.2.3 SAP Transportation Management 8.1

For more information about monitoring SAP TM 8.1 using the Computer Center Management System
(CCMS) alert monitor (transaction RZ20), see the standard SAP NetWeaver documentation in SAP
Library under SAP NetWeaver SAP NetWeaver 7.0 including Enhancement Package 2 SAP NetWeaver Library
Administrator's Guide Technical Operations for SAP NetWeaver Administration of IT Scenarios Embedded Search
Monitoring Alert Monitoring with CCMS .
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Detailed Monitoring and Tools for Problem and Performance Analysis
3.1.2.4 SAP SCM Optimizer 7.0

For more information about installing and setting up SAP SCM Optimizer, see the Installation Guide
for SAP SCM Optimizer 7.0 on Windows or the Installation Guide for SAP SCM Optimizer 7.0 on Linux.
The guides are located on SAP Service Marketplace at http://service.sap.com/instguides SAP
Business Suite Applications SAP SCM SAP SCM Server Using SAP SCM 7.0 Server Installation Guides . To
monitor the availability of SAP SCM Optimizer, follow the instructions in SAP Note 762183.
3.1.2.5 Internet Graphics Service

The IGS can be monitored with CCMS, which provides an overview of the current IGS configuration,
the port watchers available, and their associated interpreters. It also displays various performance values
for the relevant IGS components.
To monitor IGS in the CCMS, you must activate CCMS Monitoring. You can do this by starting report
GRAPHICS_IGS_ADMIN in transaction SE38. Enter IGS RFC-Destination and press F8 . Then select the
Environment menu and choose Switch on CCMS.
You can find the monitor tree for IGS in the CCMS (transaction RZ20) as the Internet Graphics
Server in the monitor set SAP CCMS Monitors for Optional Components. For more information about
the values displayed in the CCMS, see SAP Library for SAP NetWeaver at http://help.sap.com/nw. In
SAP Library for SAP NetWeaver 7.0 Including Enhancement Package 2, choose SAP NetWeaver SAP NetWeaver
by Key Capability Application Platform by Key Capability ABAP Technology UI Technology SAP Graphics
Internet Graphics Service Administering the Internet Graphics Service (IGS) .
3.2 Detailed Monitoring and Tools for Problem and

Performance Analysis
SAP TM 8.1 is based on Web AS 7.0 (part of SAP NetWeaver 7.0 including enhancement package 2).
For more information about technical problem analysis (such as with a database, the operating system,
or workload analysis), see SAP Library for SAP NetWeaver at http://help.sap.com/nw. In SAP Library
for SAP NetWeaver 7.0 Including Enhancement Package 2, choose SAP NetWeaver Administrators Guide
Technical Operations for SAP NetWeaver . This guide covers only the differences and additional
information specific to SAP Transportation Management.
3.2.1 SAP Transportation Management 8.1 Analysis Tools

3.2.1.1 Trace and Log Files
Trace files and log files are essential for analyzing problems. The standard SAP NetWeaver tools such
as transactions ST22 and SM21 can be used to monitor trace and log files. For more information, see SAP
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Library for SAP NetWeaver at http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including
Enhancement Package 2, choose SAP NetWeaver Administrator's Guide Technical Operations for SAP NetWeaver
Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Monitoring .
SAP TM 8.1 uses the application log (part of SAP NetWeaver) to store error, warning, and success
messages issued in critical processes or in UI transactions. For UI transactions, the application log has
to be saved explicitly by the user.
For general information about application logs, see SAP Library for SAP NetWeaver at http://
help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package 2, choose SAP
NetWeaver SAP NetWeaver by Key Capability Solution Life Cycle Management by Key Capability Application Log
(BC-SRV-BAL) .
The following application logs can be monitored with transaction SLG1:
"*i;Y /SCMTMS/TMS (Transportation Management)
"*i;Y PPF (Post Processing Framework)
For a description of the tasks recommended for containing data growth, see Periodic Tasks [page 31].
3.2.1.2 Interface Monitors

Interface monitors are essential for analyzing problems with interfaces such as RFC, IDoc, and HTTP.
SAP TM 8.1 uses the standard tools available in the SAP Web Application Server 7.0, and does not require
an application-specific tool. For more information, see the Technical Operations Manual for SAP
NetWeaver.
SAP Transportation Management uses standard tools to monitor the XI interfaces. Use transaction
SXI_MONITOR to monitor XI interfaces.
3.2.1.3 Workload Monitors

SAP Transportation Management uses the standard tools available in SAP Web Application Server 7.0
and does not require an application-specific tool. For more information, see SAP Library for SAP
NetWeaver at http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package
2, choose SAP NetWeaver Administrators Guide Technical Operations for SAP NetWeaver .
3.2.1.4 Database Monitors

SAP Transportation Management uses the standard tools available in SAP Web Application Server 7.0
and does not require an application-specific tool.
For more information, see SAP Library for SAP NetWeaver at http://help.sap.com/nw. In SAP Library
Technical Operations for SAP NetWeaver .
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3.2.1.5 Operating System Monitors

SAP Transportation Management uses the standard tools available for SAP Web Application Server
7.0 and does not require an application-specific tool.
For more information about the Operating System Collector (OS Collector), see SAP Library under
the component Operating System Monitor.
3.2.2 SAP SCM Optimizer 7.0 Analysis Tools

Once SAP SCM Optimizer 7.02 has been correctly installed and configured, the following monitors and
transactions can be used for administration, analysis, and maintenance.
3.2.2.1 Administration Tools

Monitor
Transaction /
Tool
Monitor
Frequency
Indicator or
Error
User list for

optimizers
Versions of
optimizers
rcc_session
As required
rcc_version
As required
Not applicable Displays a user list for

optimizers
Not applicable Displays optimizer
versions
Running
optimizer
processes
RFC
destinations
for optimizers
rcc_session
As required
Not applicable Display optimizer

processes
SM59 / rcc_cust
During
installation or
after
configuration
changes
Test
connection
status to
ensure all is
OK
Spool file of
optimizer run
SM37
As required
Messages in
spool file
Monitoring
Object
Monitoring Activity or
Error Handling
Procedure
Defining and checking

optimizer RFC
destinations can also
be used to check if
optimizer server is
online
Check also for
application errors after
the optimizer run using
rcc_log (see section
Trace and Log Files [page
19]).
Responsibility
Basis Support
System
monitoring
team
Basis Support
System
monitoring
team and Basis
Support
Application
Support / Job
scheduling team
3.2.2.2 Trace and Log Files

Trace files and log files are essential for analyzing problems.
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Important Trace and Log Files

Monitoring
Object
Monitor
Transaction /
Tool
Monitor
Frequency
Optimizer
rcc_log
Check
logs and trace To display the frequently
files
trace files,
daily, weekly
choose Extras
Display Log
File .
Indicator or
Error
Error Handling Procedure Responsibility
Check for
Errors
Basis Support
Display and analyze
optimizer logs and trace
files.
These files are on the
server in the directory
log of the SAP gateway
on which the optimizers
are installed (either own
server or application, or
database server):
Directory (Windows
version):
\usr\sap\<SID>
\G<GWNr>\log or \usr
\sap\<SID>
\DVEBMGS<GWNr>\log
<SID> = SystemID
<GWNr> = SystemNr
Changing the
detail level of
trace files
/SCMTMS/
Check for
Errors
MF
Check
frequently
daily, weekly
Spool file of
optimizer run
SM37
As required
Messages in
spool file
WDC_TS_ENG_CO
(=GatewayNr) for
example00
For more information,
see SAP Note 391808.
System Administration
Remote Control and
Communication Framework
Settings Engine Debug
Configuration
Check also for
application errors after
the optimizer run using
rcc_log (see above).
Basis Support
Application
Support / Job
scheduling
team
3.2.3 SAP Business Information Warehouse

SAP Business Information Warehouse (SAP BW) is optional. User navigation data from interactive
scripting is exported to SAP BW for analysis.
3.3 Data Consistency

If you store related or identical data in multiple places, inconsistencies may occur (for example, after
you restore a single component). The following information describes how you can verify consistency
and resolve inconsistencies.
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SAP TM 8.1 uses standard tools available in SAP Web Application Server 7.0, and does not require an
application-specific tool.
SAP TM exchanges data with SAP ERP using asynchronous messages. If such a message exchange fails,
you can re-send messages. Cases of data inconsistency do not, therefore, apply here. For more
information about tools for checking message exchange errors, see Monitoring of SAP Transportation
Management 8.1 [page 15].
Internal Data Consistency
Internal data consistency describes the correctness of master data and transactional data that you create,
change, or delete in the SAP TM application.
Master Data
Master data for SAP TM is located in different software layers, for example SAP TM and SCM Basis.
When the system processes master data objects in transactions or automated functions, it ensures
consistency by using standard checking procedures. Transactions can identify inconsistent master data
objects, and the system displays error messages on-screen and in the application log. You must create
an error message for SAP support to check and resolve these errors. A system breakdown does not
create master data inconsistencies because the system can only commit consistent data.
Transactional Data
Transactional data for SAP TM is located in the SAP TM software layer. The same rules apply for
transactional data consistency as for master data.
Available Tools
No tools specific to SAP TM are required to check data consistency.
External Data Consistency
Implementing an SAP TM system in your system landscape increases the demand on your interface
management and system administration by increasing data exchange between systems. In particular,
you create a close connection between the SAP ERP systems and SAP TM. Correct, consistent, and
current data is a prerequisite for successful planning activities in SAP TM.
Causes of External Data Inconsistency
You can have data inconsistency between systems if one or more of the following events occur:
5 Incomplete recovery in one of the systems in the system group
5 Manual change of data in SAP ERP or SAP TM
5 Program errors
5 Incorrect intervention in the core interface (CIF), for example, if you delete orders without
transferring them to SAP TM
We provide standard tools for checking internal and external consistency. How you use these tools
depends on the scenario you implement in SAP TM. We recommend that you run CIF post processing
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after you complete internal consistency checks and before you start external consistency checks. If
more than one SAP ERP system is connected to an SAP TM system, you must use the corresponding
tool for each of these SAP ERP systems and the SAP TM system.
SAP Transportation Management SAP Optimizer
Since the SAP Optimizer is a stateless engine, we do not expect you to encounter any data inconsistencies
between SAP TM and the SAP Optimizer. If the SAP Optimizer crashes during a planning run, SAP TM
does not receive optimization results and therefore cannot save inconsistent data.
We also do not expect inconsistent business documents to occur for packaged processing. It may happen
that you can commit a certain data package successfully, while the next commit fails. This creates a
number of successfully planned business documents and a number of unprocessed business documents.
You can start the required business transaction for the unprocessed documents again.
SAP TM informs you if the SAP Optimizer is not available when you start a planning run. We
recommend that you monitor the availability of the SAP Optimizer closely. You can restart failed
optimization runs when the SAP Optimizer is running again.
For more details, see the Application Operations Guide for the SAP Optimizer.
SAP Transportation Management OLTP
In a system setup that includes SAP TM and an online transaction processing (OLTP) system such as
SAP ERP, it is important to ensure data consistency between the systems. Due to the close link between
the systems and the business impact of a system breakdown, we recommend that you closely monitor
the inbound and outbound queues, system availability, and application logs of all the systems involved
so that you can react quickly.
If you have a system breakdown, none of the systems internally commits inconsistent data. If such an
error occurs, you must create a message for SAP support. To quickly restore data consistency on both
sides, you must resend any missing business documents after you restart the unavailable components.
Consistency Check Procedure
The following consistency check procedure applies to all SAP TM releases:
1. Lock the users
You need to do this in case you need to perform a consistency check and the SAP TM system does
not allow any active processes. Lock all users except for the administrator, until you restore data
consistency.
2. Check and end system activities
Users who are already logged on must leave the system, and you must stop scheduled background
jobs for the duration of the consistency check. You can send messages to the relevant users. You
must terminate active tasks and jobs, or you must wait until they have finished.
3. Lock CIF queues
Depending on the object you need to check, you may also need to stop CIF queues so that data
transfers are not made from the OLTP systems for the duration of the consistency check. If you
are using inbound queues, you can stop the transfer by using report RSTRFCI1. If you are using
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Data Consistency
outbound queues, you must use transaction SMQ1 and program RSTRFCQ1 in the relevant OLTP
systems to stop the transfer.
4. Select the objects to be checked and the scope of the check
You must identify the business documents that are affected by the system breakdown in the
application log or CIF queues.
5. Execute the consistency check
6. Correct inconsistencies
You use the tools provided to correct data inconsistencies. Alternatively, you can create a message
for SAP support.
7. Unlock the CIF queues
After the consistency checks, or when you have restored internal data consistency, you can restart
the CIF queues. If you are using inbound queues, use report RSTRFCQ3. If you are using outbound
queues, you must restart the queues using transaction SMQ1 and program RSTRFCQ3.
8. Release the background jobs that you stopped earlier
Known Problems
A heavy data load at the interface can cause the system to report inconsistencies that do not actually
exist. This is because the system cannot post the data that is being transferred fast enough.
In this case, you cannot correct an inconsistency by transferring the data again.
Use the queued remote function call (qRFC) monitor to check the relevant entry in the queue. Use
the error number specified to find a relevant SAP Note. If this procedure and the debugging of the
relevant queue do not produce any results, create a message for SAP support. Provide details about the
queue name and all the relevant logon data from your system.
OLTP and OLAP Systems
An OLTP system covers functions for sales and distribution, material and inventory management,
controlling, shop floor control, logistic execution, and so on.
An online analysis processing (OLAP) system provides accumulated historical data as a basis for analysis
in SAP TM. An example of such a system is SAP Business Information Warehouse (BW).
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Management of SAP Technology
4.1
Starting and Stopping
4 Management of SAP Technology
We provide you with an infrastructure to help your technical support consultants and system
administrators effectively manage all SAP components and complete all tasks related to technical
administration and operation.
For more information about the underlying technology, see the Technical Operations Manual in SAP
Library under SAP NetWeaver.
4.1 Starting and Stopping

For the list of components required for each scenario, see Scenario/Component Matrix [page 11].
If a component does not start properly, see Troubleshooting [page 39] to analyze the problem.
Start and Stop Sequences and Tools
We recommend that you start the components in the following order. To stop, proceed in the reverse
order.
Software Component
TM Server

Sequence
Tool
Detailed Description
Not applicable
STARTSAP / STOPSAP (Unix)

SAPMMC (Windows)
J2EE Engine
SAP ERP 6.0
SAP NetWeaver BI 7.0 Server
SAP NetWeaver Exchange

Infrastructure (XI) Server
CIF (Plug-In)
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Depending on the system

landscape
SAPMMC (Windows)
SAPMMC (Windows)
SAPMMC (Windows)
Not applicable
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Required for Adobe

Document Services
Not applicable
Not applicable
Not applicable
In SAP TM, CIF is only
used if SAP ERP is used
and the relevant
master data is
transferred from SAP
ERP to SAP TM. It is not
used to transfer
transactional data from
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4.1
Starting and Stopping
Software Component

Internet Graphics Server (IGS)

Sequence
Tool
7
8
SAP ERP to SAP TM and

vice versa.
Not applicable
Not applicable
Not applicable
You can start/stop the Windows
IGS by using services. Choose Start
Settings Control Panel (or:
Administrative Tools) Services SAP
IGS (scroll down) Button: Start/Stop
Service
Even though SAP XI and SAP SCM Optimizer 7.02 can be started independently of all other components,
we recommend that you start and stop the components in a certain sequence.
For more information about STARTSAP/ STOPSAP and SAPMMC, see SAP Library for SAP NetWeaver at
http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package 2, choose
SAP NetWeaver Administrators Guide Technical Operations for SAP NetWeaver .
Starting and Stopping CIF
:r- To start the CIF queues of your SAP TM system, use the following reports in SAP TM and all
connected ERP systems.
:rB For outbound queues, use report RSTRFCQ3.
Enter the following values:
:rK Parameter QNAME: CF*
:rK Parameter DEST: <Name of logical system>
:rK Parameter FORCE: no entry required
:rK Parameter NO_ACT: no entry required
:rB For inbound queues, use report RSTRFCI3.
:rK Parameter QNAME: CF*
:rK Parameter FORCE: no entry required
:rK Parameter MAXLUW: no entry required
:rK Parameter NO_ACT: no entry required
To determine whether you are using inbound or outbound queues, call transaction CFC1 in the
connected SAP ERP systems and transaction /SAPAPO/C2 in the SAP TM system.
If you are using outbound queues, you only need to start the outbound queues. If you are using
inbound queues, inbound and outbound queues have to be started.
:r- To stop the queues, use the following reports in the SAP TM system and all connected SAP ERP
systems according to the queue type you are using:
:rB For outbound queues, use report RSTRFCQ1.
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Software Configuration

1eVE Parameter QNAME: CF*
1eVE Parameter DEST: <Name of Logical System of receiving system>
1eVE Parameter FORCE: no entry required
1eVE For inbound queues, use report RSTRFCI1. For parameter QNAME, enter CF*. No entry is required
for parameter FORCE.
To determine whether you are using inbound or outbound queues, call transaction CFC1 in the
connected SAP ERP systems and transaction /SAPAPO/C2 in the SAP TM system.
If you are using outbound queues, you only need to stop the outbound queues. If you are using
inbound queues, inbound and outbound queues have to be stopped.
For more information, see SAP Note 505304.
Starting and Stopping the J2EE Engine
If you want to print from SAP Transportation Management, you have to be able to start/stop the J2EE
Engine.
Different procedures apply depending on your operating system and how you installed the J2EE
Engine in your system landscape.
For detailed documentation about starting and stopping the J2EE Engine, see the Management of the SAP
J2EE Engine section of the Technical Operations Manual for the J2EE Engine.
The Technical Operations Manual for the J2EE Engine is part of the Technical Operations Manual for
SAP NetWeaver and can be found in SAP Library.
4.2 Software Configuration

This section explains which components or scenarios used by this application can be configured and
which tools are available for making adjustments.
Component Configuration Tools
Component
Configuration Tool(s) Detailed Description
SAP SCM Basis Not relevant

SAP TM
Not relevant
No technical configuration data

No technical configuration (all technical configuration that is required
for running SAP TM is part of SAP NetWeaver)
4.3 Administration Tools

All SAP TM 8.1 components are technically based on SAP NetWeaver.
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4.3
Administration Tools
4.3.1 Administration Tools for SAP Transportation

Management 8.1
The following tools can be used for administration of the SAP TM 8.1 system:
Administration Tools for SAP TM
Monitoring
Object
Monitoring
Monitor
Transaction / Tool Frequency
Error Handling Procedure
Responsible
Escalation
Procedure
Evaluation of
Application
Log
Transaction SLG1 Daily
Evaluate the application

log in SAP Event
Management
Program
scheduling
management
Contact
application
support
For more information about the administration tools for SAP TM 8.1, see SAP Transportation Management
8.1 Analysis Tools [page 17].
4.3.2 Administration Tools for SAP SCM Optimizer 7.0

The following tools can be used for administration of the SAP SCM Optimizer 7.02 system.
Administration Tools for SAP SCM Optimizer
Monitoring
Activity or Error
Handling
Procedure
Monitoring
Object
Monitor
Transaction / Tool
Monitor
Frequency
Indicator or
Error
Optimizer
server settings
rcc_cust
Not applicable Maintain master Basis Support

data for
optimization
servers.
RFC
destinations for
optimizers
SM59 / rcc_cust
During
installation, or for
configuration
changes to
optimizer servers
During
installation or
after
configuration
changes
Test
connection
status to ensure
all is OK
Responsibility
Defining and
System
checking
monitoring team
optimizer RFC and Basis Support
destinations
can also be used
to check if
optimizer server
is online
Transport of Configuration Settings
All configuration settings of SAP SCM Optimizer are stored on the application server. Standard ABAP
transports and Customizing settings can, therefore, be used to transport configuration settings.
Customer Modifications
The different optimizers cannot be changed by the customer. If customer-specific changes have been
approved by SAP, they are incorporated into the standard optimizer engines. Therefore, no special
version management is required. For changes outside SAP SCM Optimizer (ABAP), the Workbench
can be used.
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Conflicts between customer-specific changes (ABAP) and SAP updates can be solved using the
Workbench.
4.3.3 Administration Tools for SAP Business Information

Warehouse
Transaction/Tool Detailed Description
SMQ1
SMQR
BWA7
BWA5
RSA3
Use this transaction to monitor whether the delta data is filled into the outbound queue.
Use this transaction to check the status of the scheduler, and to stop or start it.
Use this transaction to monitor active DataSources and regenerate an extraction report.
You can also monitor the BW Adapter delta queues.
Use this transaction to activate BW Adapter metadata in customer systems.
Use this transaction to check and simulate the data extraction
4.4 Backup and Restore

You need to back up your system landscape regularly to ensure that you can restore and recover it in
case of failure.
The backup and restore strategy for the application consists of two parts:
b Backup and restore coverage for each component
b Cross-system data dependencies and handling
The backup and restore strategy for your system landscape should not only consider SAP systems but
should also be embedded in the overall business requirements and incorporate your companys entire
process flow.
In addition, the backup and restore strategy must cover disaster recovery processes, such as the loss of
a data center through fire. It is most important in this context that you ensure that backup devices are
not lost together with normal data storage (separation of storage locations).
Component
Category
Application Data Type
Backup Method for Application Data
SAP TM Server
XI
Original and Replicated

SAP IGS
SAP XI Server
II
II
XI
N/A
N/A
SAP Event Management
XI
Database and log backup

File system backup (full or incremental)
N/A
N/A
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4.4
Backup and Restore
4.4.1 SAP TM Server / SAP SCM Optimizer

The SAP TM Server is a component that receives data from other systems, such as SAP ERP, and is also
the leading system for some application data of its own. The SAP TM system is based on SAP WebAS.
In an SAP TM scenario, dependencies may exist to multiple other components such as SAP ERP, which
are based on SAP WebAS as well.
In the case of a complete restore of the SAP TM database without data loss, there is no impact on external
data consistency with other systems. If data loss occurs, see section 5 (Managing an Incomplete Recovery) of
the best-practice document Backup and Restore for SAP Business Suite. This document is available on SAP
Service Marketplace at http://service.sap.com/alm-methodologies Best-Practice Documents
Backup and Restore for SAP System Landscapes .
For more information about backup, restore, and recovery of the SAP TM Server and SAP SCM
Optimizer 7.02 including online backup and back up of the scenarios, also see the best-practice
document Backup and Restore for SAP Business Suite.
4.4.2 SAP Internet Graphics Server

Classification
The SAP IGS does not contain any persistent application data. Therefore, you only need to back up the
IGS itself and the configuration files.
Backup
Depending on where the IGS is installed, you have the following options for backup and recovery:
1) Installation on Web AS
If you have installed the IGS on the Web AS, you have two options for backup and recovery:
1. Make a backup of all files of the IGS installation using operating system tools. You can recover the
IGS by using your backup.
2. Make a backup of all files in the conf directory of the IGS installation. For a recovery, reinstall the
IGS and copy all files from the back-up conf directory to the conf directory.
2) Standalone Installation on Microsoft Windows Server
If you have installed the IGS on a standalone Microsoft Windows server, you have two options for
backup and recovery:
1. Make a backup of all files of the IGS installation. For a recovery, restore the IGS files and restart
the IGS service in Microsoft Windows using command igswdserv i in the bin directory of the
installation directory.
2. Make a backup of all files in the directory conf of the IGS installation. For a recovery, reinstall the
IGS and copy all files from the back-up conf directory to the conf directory.
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Restore
For more information, see the best practice documentation for backing up and restoring SAP Business
Suite at http://service.sap.com/bp-roadmap.
4.4.3 SAP XI Server

For the backup and recovery concept for all other SAP NetWeaver components mentioned in this
guide, including the SAP Exchange Infrastructure (XI) Server, see the Technical Operations Manual
for SAP NetWeaver in SAP Library.
4.5 Periodic Tasks

In addition to the standard jobs mentioned in the Technical Operations Manual for SAP NetWeaver
(in SAP Library under SAP NetWeaver), you must schedule SAP TM-specific jobs in your SAP system.
All jobs, unless otherwise specified, should be run at times of minimal system activity, so as not to affect
performance or otherwise disrupt your daily operations. All jobs can be restarted. There are no
dependencies between the jobs.
4.5.1 Scheduled Periodic Tasks

This section describes all tasks that can be automated and that are required to run periodically to keep
the application running smoothly. Such tasks may be required on component level and are, therefore,
relevant in each scenario that uses the component. You can find the mapping in the Scenario/Component
Matrix [page 11] section. Other tasks may be relevant for certain business scenarios only. It is important
that you monitor the successful execution of these tasks on a regular basis.
Standard / Housekeeping Jobs for SAP Transportation Management
Program Name/Task
/SAPTRX/EE_MONITOR
Recommended
Frequency
Daily
Report POWL_WLOAD
Once, nightly
Report SBAL_DELETE
Occasionally, for
example, monthly
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SAP TM also uses the Expected Events Monitor to identify
overdue expected tendering offerings.
All user query (work lists) results within a POWL context are
cached into an internal cluster table. Every time a user
chooses the refresh link in the worklist, the results of the
feeder class method GET_OBJECTS are saved to this cache.
The POWL always reads the cache regardless of the Sync
setting in the type repository or query definition.
This cache enables the administrator to create a scheduled
worklist using the POWL_WLOAD report.
As described in SAP Note 195157, using the application log
occupies storage space on the database. To free the database
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Periodic Tasks
Standard / Housekeeping Jobs for SAP Transportation Management
Report /SAPAPO/
Monthly
of outdated entries, we recommend that you execute report

SBAL_DELETE periodically.
Recommendation: coordinate with archiving cycles.
Master data: Deletes products with deletion flag
Yearly
Master data: Deletes locations with deletion flag
Weekly/monthly
Deletes alerts older than x days
Weekly/monthly
Deletes Optimizer Explanation logs older than x days
Every 10 minutes
Triggers re-run of actions for locked objects
DELETE_PRODUCTS
Report /SAPAPO/
DELETE_LOCATIONS
Report /SCMB/
ALEN_ALERT_DELETE
Report /SCMTMS/
PLN_EXP_DELETE
Report /SCMTMS/
PROCESS_TRIGGER_BGD
Standard / Housekeeping Jobs for TM Tendering
Program Name/Task
Report /SCMTMS/
TEND_CONT_PROCESS
Report /SCMTMS/
Recommended Frequency
Every 5 to 120 minutes, depending
on the minimum response times for
carriers in tendering
Same frequency as report /SCMTMS/

TEND_CONT_PROCESS. We
recommend that you run this
report immediately before /SCMTMS/
TEND_CONT_PROCESS.
TEND_PROCESS_INBOX
Report /SCMTMS/
Hourly/daily
TEND_NOTIFICATION_MAIL
Processes incoming freight quotations
and continues the tendering process after
a freight quotation has been received or
after the maximum response time for a
freight request for quotation is over.
Converts freight quotations that have
been received from carriers by e-mail so
that the quotations can be processed by
report /SCMTMS/TEND_CONT_PROCESS. This
report is not required if receiving freight
quotations by e-mail is not enabled.
Instead of notifying a carrier immediately
about tendering events by e-mail, the
system administrator can choose to send
collective e-mails to carriers periodically.
Schedule this report to create these
notification e-mails.
Standard / Housekeeping Jobs for SAP SCM Optimizer 7.02
Program Name/
Recommended
Task
Frequency
Report RCC_CLEANUP Daily
Transaction
RCC_CUST
Report BRCONNECT
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Daily
This report should be run daily to delete all log entries made by
RCC and all external files on remote engine servers for which the
log deletion time parameter is set in rcc_cust.
Calculates BI-relevant optimizer statistics (for Oracle); see SAP
Notes 129252 and 421795
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4.6
Load Balancing
4.5.2 Required Manual Periodic Tasks

This section describes all manual tasks that must be run periodically to keep the application running
smoothly. A manual task must be executed by a user, whereas the scheduled tasks listed above can be
automated using a task scheduler program. Such tasks may be required on component level and are,
therefore, relevant in each scenario that uses the component. You can find the mapping in the Scenario/
Component Matrix [page 11] section. Other tasks may be relevant for certain business scenarios only. It is
important that you monitor the successful execution of these tasks on a regular basis.
4.6 Load Balancing

SAP TM 8.1 uses standard functions for logon and load balancing available in SAP Web Application
Server 7.0, and does not require an application-specific tool. For more information, see the Technical
Operations Manual for SAP NetWeaver.
For more information about network load balancing, see http://sdn.sap.com/irj/sdn/ha.
For more information, see SAP Library for SAP NetWeaver on SAP Help Portal at http://help.sap.com/
nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package 2, choose SAP NetWeaver
Administrators Guide Technical Operations for SAP NetWeaver .
4.7 Management of Outdated Technical Data

Application Copy
For a homogeneous system copy of all the components for SAP Transportation Management
(including SAP Event Management and the SAP SCM Optimizer), the standard procedures of SAP
NetWeaver apply.
For more information, see the System Copy documentation in Technical Operations Manual for SAP
NetWeaver in SAP Library.
Heterogeneous system copies are currently supported on request and on a project basis. For more
details and forms, see http://service.sap.com/osdbmigration.
NOTE
A client copy from one system to another with a different operating system or database is not an
alternative to a complete heterogeneous migration. For example, client copies do not ensure that
all repository changes are transferred to the new system. Therefore, if you want to change your
database or application server platform, a heterogeneous system copy is the only procedure that
ensures full data replication into the new system.
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4.8
Scenario Administration Concept
4.8 Scenario Administration Concept

User Management
SAP TM 8.1 uses standard functions for user management available in SAP Web Application Server 7.0
and does not require an application-specific tool. For more information, see the Technical Operations
Manual for SAP NetWeaver..
For more information about user management in SAP TM, see also the SAP TM Security Guide.
Printing
SAP Transportation Management uses standard functions of SAP NetWeaver for printing and does not
require an application-specific tool. For more information, see SAP Library for SAP NetWeaver on SAP
Help Portal at http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package
2, choose SAP NetWeaver Administrators Guide Technical Operations for SAP NetWeaver Administration of
SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Administration Printing .
Quality Management and Test Management
You can use the SAP NetWeaver Development Infrastructure to learn about the various possibilities to
test your software changes.
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High Availability
5.1
5 High Availability
SAP TM 8.1 uses standard functions for high availability in SAP Web Application Server 7.0 and does
not require an application-specific tool. For more information, see SAP Library for SAP NetWeaver on
SAP Help Portal at http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement
Package 2, choose SAP NetWeaver SAP NetWeaver by Key Capability Solution Life Cycle Management by Key
Capability SAP High Availability .
5.1 SAP SCM Optimizer 7.02

High availability of SAP SCM Optimizer 7.02 can be achieved by installing the optimizer programs on
several servers. Optimizer runs can be distributed to several machines during normal productive use
to provide load balancing.
The high availability concept cannot restore the actual state of an aborted optimizer run the optimizer
run has to be repeated completely but it can ensure immediate availability of the optimizer software
on a backup location.
For more information, see the SAP SCM Optimizer 7.02 Installation Guide, which is available on SAP
Service Marketplace at http://service.sap.com/instguides SAP Business Suite Applications SAP
SCM .
NOTE
There is no need to use cluster software.
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Software Change Management
6.1
Transport and Change Management
6 Software Change Management
Software Change Management standardizes and automates software distribution, maintenance, and
testing procedures for complex software landscapes and multiple software development platforms.
These functions support your project teams, development teams, and application support teams.
The goal of Software Change Management is to establish consistent, solution-wide change management
that allows for specific maintenance procedures, global rollouts (including localizations), and open
integration with third-party products.
This section provides additional information about the most important software components for SAP
Transportation Management.
The following topics are covered:
9,d Transport and Change Management Enable and secure the distribution of software changes from
the development environment to the quality assurance and production environment.
9,d Development Request and Development Release Management Enable customer-specific
maintenance procedures and open integration with third-party products.
9,d Template Management Enables and secures the rollout of global templates, including
localizations.
9,d Quality Management and Test Management Reduce the time, cost, and risk associated with
software changes.
9,d Support Packages and SAP Notes Implementation Provide standardized software distribution
and maintenance procedures.
9,d Release and Upgrade Management Reduces the time, cost, and risk associated with upgrades.
6.1 Transport and Change Management

SAP TM 8.1 uses standard functions for transport and change management issues in SAP Web
Application Server 7.0 and does not require application-specific tools or procedures.
For more information, see SAP Library for SAP NetWeaver on SAP Help Portal at http://
help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package 2, choose SAP
NetWeaver Administrators Guide Technical Operations for SAP NetWeaver Administration of SAP NetWeaver
Systems AS ABAP (Application Server for ABAP) Software Logistics Transport and Change Management .
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Software Change Management
6.2
Development Requests and Development Release Management
6.2 Development Requests and Development Release

Management
SAP TM 8.1 uses standard functions for development request and development release management
issues in SAP Web Application Server 7.0 and does not require application-specific tools or procedures.
6.3 Template Management

You can configure Customizing settings by using Business Configuration Sets (BC sets). For more
information about BC sets, see SAP Library under Business Configuration Sets (BC-CUS).
6.4 Support Packages and Patch Implementation

SAP TM 8.1 uses standard functions for software maintenance in SAP Web Application Server 7.0 and
does not require application-specific tools or procedures.
For more information, see SAP Library for SAP NetWeaver on SAP Help Portal at http://help.sap.com/
nw. In SAP Library for SAP NetWeaver 7.0 Including Enhancement Package 2, choose SAP NetWeaver
Administrators Guide Technical Operations for SAP NetWeaver Administration of SAP NetWeaver Systems AS
ABAP (Application Server for ABAP) Software Logistics Software Maintenance .
For more information about the implementation of Support Packages as well as possible side effects,
see http://service.sap.com/patches SAP Support Packages in Detail .
SAP TM 8.1 Recommendations
We recommend implementing Support Package Stacks (SP Stacks), which are sets of Support Packages
and patches for the respective product version that must be used in the given combination. The
technology for applying Support Packages and patches will not change.
For more information about the availability of SP Stacks for SAP TM 8.0, on which SAP TM 8.1 is based,
see SAP Service Marketplace at http://service.sap.com/sp-stacks.
Read the corresponding Release and Information Notes (RIN) before you apply any Support Packages
or Patches of the selected SP Stack.
The RIN and Support Packages for SAP TM 8.0 are available on SAP Service Marketplace at http://
service.sap.com/patches. Use the search function to find the maintenance product for SAP TM
8.0.
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Troubleshooting
7 Troubleshooting
SAP TM 8.1 uses standard functions for troubleshooting in SAP Web Application Server 7.0 and does
not require application-specific tools or procedures. For more information, see SAP Library for SAP
NetWeaver on SAP Help Portal at http://help.sap.com/nw. In SAP Library for SAP NetWeaver 7.0 Including
Enhancement Package 2, choose SAP NetWeaver Administrators Guide Technical Operations for SAP NetWeaver
Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Troubleshooting .
In addition, see the troubleshooting notes section in this document.
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Support Desk Management
8.1
Remote Support Setup
8 Support Desk Management
Support Desk Management enables you to set up an efficient internal support desk for your support
organization that seamlessly integrates your end users, internal support employees, partners, and SAP
Active Global Support specialists with an efficient problem resolution procedure.
For support desk management, you need the methodology, management procedures, and tools
infrastructure to run your internal support organization efficiently.
8.1 Remote Support Setup

For information about remote support setup, see SAP Service Marketplace at http://
service.sap.com/access-support.
The read-only support role for SAP TM 8.1 is /SCMTMS/DISPLAY.
8.2 Problem Message Handover

For information about processing internal support messages and forwarding them to SAP, see SAP
Library for SAP Solution Manager on SAP Help Portal at http://help.sap.com/solutionmanager. In
SAP Library for SAP Solution Manager 7.0, choose SAP Solution Manager Incident Management Service
Desk .
For sending problem messages/tickets to SAP, choose the appropriate component (or subcomponent)
name from the SAP component hierarchy.
The correct component for SAP TM 8.1 messages is TM
For information about safeguarding, see http://service.sap.com/safeguarding.
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Services for SAP Solutions
9 Services for SAP Solutions
For an overview of all services and support provided by SAP, see SAP Service Marketplace at http://
service.sap.com/servicesmap.
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Appendix
A.1
Categories of System Components for Backup and Restore
A Appendix
A.1 Categories of System Components for Backup and

Restore
Categories of
System
Components
II
III
IV
VI
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Category Properties
Suggested Methods for

Backup and Restore
Only software, no
~ No backup, new
configuration or application
installation in case of a
data
recovery
~ Initial software backup
after installation and
upgrade
~ Backup of log files
Only software and
~ Backup after changes
configuration information;
have been applied
no application data
~ No backup, new
installation in case of a
recovery
~ Backup of log files
Only replicated application Data:
data; replication time is
~ No data backup needed
sufficiently small for a
~ Backup of software,
recovery
configuration, and log
files
data; backup recommended ~ Application-specific file
because replication time is
system backup
too long; data not managed ~ Multiple instances
by a DBMS
~ Backup of software,
files
data; backup recommended ~ Database and log backup
because replication time is
~ Multiple instances
too long; data managed by a ~ Backup of software,
DBMS
files
Original application data;
Data:
standalone system; data not ~ Application-specific file
managed by a DBMS
system backup
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Examples
BDOC modeler
SAP Gateway
Comm. Station
SAP Business
Connector
SAP IPC (2.0C)
SAP IMS/Search
Engine *
SAP IPC (2.0B) *
Webserver *
SAP ITS
SAP IMS/Search
Engine *
Webserver *
SAP IPC (2.0B) *

Catalog Server
Webserver *
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Appendix
A.1
Categories of System Components for Backup and Restore
Categories of
System
Components
VII
VIII
IX
XI
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Category Properties
Suggested Methods for

Backup and Restore
]S[ Backup of software,

files
Data:
standalone system; data
]S[ Database and log backup
managed by a DBMS; not
based on SAP WebAS
files
Data:
standalone system based on ]S[ Database and log
SAP WebAS
backup, application log
backup (such as job logs
in file system)
files
Data:
data exchange with other
]S[ Application-specific file
systems; data not managed by
system backup, data
a DBMS
consistency with other
systems must be
considered
files
Data:
]S[ Database and log
systems; data managed by a
backup; data
DBMS; not based on SAP
WebAS
systems must be
considered
files
Data:
]S[ Database and log
systems based on SAP WebAS
backup, application log
backup (such as job logs
in file system); data
systems must be
considered
files
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Examples
Standalone SAP ERP
SAP liveCache
SAP Mobile
Workbench
SAP ERP
SAP CRM
SAP APO
SAP BW
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Appendix
A.2
Related Guides
A.2 Related Guides

For more information about installation and configuration procedures, see the Master Guide for SAP
TM 8.1 at http://service.sap.com/instguides SAP Business Suite Applications SAP TM Using SAP
TM 8.1 .
A.3 Related Information

The following table contains links to information relating to the Application Operations Guide.
Content
Master Guide, Installation Guide, and

Upgrade Master Guide
Related SAP Notes
Released Platforms
Network Security
Technical Infrastructure
SAP Solution Manager

http://service.sap.com/notes
http://service.sap.com/platforms
http://service.sap.com/securityguide
http://service.sap.com/installNW70
http://service.sap.com/solutionmanager
Documentation in the SAP Service Marketplace
You can find this document at the following address: http://service.sap.com/instguides
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SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
T +49/18 05/34 34 34
F +49/18 05/34 34 20
www.sap.com
Copyright 2012 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained
herein may be changed without prior notice.

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Application Operations Guide

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Copyright 2012 SAP AG. All rights reserved.

Emphasized words or expressions

Initial version of the SAP TM 8.1 Application Operations Guide

Technical System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Monitoring of SAP Transportation Management 8.1 . . . . . . . . . . . . . . . . .

SAP Business Information Warehouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Management of SAP Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Software Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Support Desk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Services for SAP Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

1.1 Global Definitions

Important SAP Notes

1.2 Important SAP Notes

Check regularly for updates to the Application Operations Guide.

Support packages for SAPTM 101

Important SAP Notes Information/Consulting Notes

NetWeaver Business Client FAQ

Important SAP Notes Troubleshooting Notes

ALE: Problems with Logical System Names

Technical System Landscape

2 Technical System Landscape

2.1 Scenario/Component Matrix

Technical System Landscape

Management on SAP Service Marketplace at http://service.sap.com/instguides SAP Business

2.1.1 SAP NetWeaver 7.0 Including Enhancement Package 2

2.1.2 SAP SCM Optimizer 7.02

2.1.3 SAP Internet Graphics Service

2.2 Related Documentation

Quick Link on SAP Service Marketplace

Technical System Landscape

Technical Infrastructure Guide

Quick Link on SAP Service Marketplace

Technical Infrastructure Guide

Technical Infrastructure Guide

Technical Infrastructure Guide

SAP Event Management

Application Operations Guide

This page is left blank for documents

Monitoring of SAP Transportation Management 8.1

Alert Monitoring with CCMS

3 Monitoring of SAP Transportation

3.1 Alert Monitoring with CCMS

3.1.1 CCMS Monitoring Installation and Setup

3.1.2 Component-Specific Alert Monitoring

Monitoring of SAP Transportation Management 8.1

Alert Monitoring with CCMS

3.1.2.1 SAP NetWeaver 7.0 Including Enhancement Package

3.1.2.2 SAP SCM Basis 7.0 Including Enhancement Package

3.1.2.3 SAP Transportation Management 8.1

Monitoring of SAP Transportation Management 8.1

Detailed Monitoring and Tools for Problem and Performance Analysis

3.1.2.4 SAP SCM Optimizer 7.0

3.1.2.5 Internet Graphics Service

3.2 Detailed Monitoring and Tools for Problem and