Sara Mcfarlin CV

Sara R.
McFarlin
United States Citizen
sara.mcfarlin@gmail.com
Objective
To teach English as a Foreign Language with practical methods to help students improve their
language skills, and to strengthen my understanding of Mexican culture and the Spanish
language.
Education
TEFL Certificate January 2017
ICEP TEFL Training Puerto Vallarta, Mexico
Four week, 140 hour, intensive course with ten hours observed teaching practice on students of
different abilities, including one-on-one teaching. To successfully complete the course,
candidates must pass the grammar and phonetics exam, as well as three research assignments.
Grand Valley State University April 2014
Bachelor of Science, Hospitality and Tourism Management Allendale, Michigan
Professional Experience
Implementation Coordinator August 2016 Present
Conlin Travel Grand Rapids, Michigan
Supported the needs of the Implementation Manager by maintaining status updates to key
personnel. Coordinated with Account Managers and Sales to reach goals and manage
expectations. Supported the Corporate Travel department by providing useful, timely
information regarding account implementations. Acted as a liaison to support agent tools as
related to specific new account needs. Produced improvement initiatives both internally and
externally with Implementation or other areas. Addressed client implementation issues that
arose and determined appropriate resolutions. Developed workflow process with the
Implementation Manager to ensure communication and coordination efforts amongst the
Implementation team and COO.
Corporate Travel Consultant May 2015 August 2016
Conlin Travel Grand Rapids, Michigan
Booked reservations for planned travel including airlines, hotels, and ground transportation.
Followed-up with clients regarding travel plans and made adjustments as needed. Coordinated
the use of bonus miles and other rewards. Organized large-scale events, including The Cotton
Bowl, for Michigan State University. Resolved scheduling conflicts and other issues that arose.
Advised current and prospective clients about destination options. Developed and implemented
the first internship program while overseeing and coordinating the program once it began. Acted
as the liaison between the organization and the educational institution. Assigned and managed
the day-to-day activities of the intern, evaluated intern performance and provided progress
reports to the educational institution.
Account Manager July 2014 May 2015
EPI Marketing Services Battle Creek, Michigan
Assisted in the day-to-day management and support of twelve national accounts with over $1
million annual revenue. Collaborated with production team to execute client requests related to
print jobs, mailings, inventory management, and fulfillment. Effectively organized and managed
multiple jobs simultaneously while ensuring all client specifications are met. Coordinated billing
with multi-plant production teams. Adjusted and ensured billing was accurate and sent to the
client in a timely manner. Adjusted internal and external processes as needed to provide strong
company representation and set proper client expectations.
Client Services Assistant January 2013 April 2014
Grand Valley State University Grand Rapids, Michigan
Facilitated client needs for meetings and events utilizing the services and systems in place,
from inquiry to event completion, for hundreds of social and corporate events. Actively
maintained contact on all assigned accounts to increase client satisfaction and repeat
business. Collected funds according to the prepayment schedule. Reviewed final bill and
completed event evaluation upon event conclusion. Utilized Event Management System to
develop proposals and prepare contracts. Operated MeetingMatrix to configure banquet set-
up and generate event diagrams. Developed custom catering menus and theme dcor for both
social and corporate events while maintaining clients budget. Managed interdepartmental
capabilities and requirements relating to catering, room configuration, and audio/visual
equipment. Developed staffing guidelines and schedule for banquet servers. Managed
banquet servers during the event and provided both a pre-event overview and post-event
follow-up. Assisted with weekly and monthly forecasting.
Conference Services Assistant September 2012 January 2013
Western Michigan University Grand Rapids, Michigan
Coordinated several events for two Western Michigan University locations. Qualified leads by
providing tours of event space and responding to both phone and website inquiries. Managed
interdepartmental meetings to discuss event requirements and capabilities. Generated
contracts and proposals for clients, event diagrams for upcoming events, and billing documents
for final invoicing. Created and consistently updated Twitter account. Analyzed local wedding
market venues and amenities in order to determine areas of improvement.
Communication and Events Intern April 2012 September 2012
Chamber of Commerce Grand Haven, Spring Lake, Ferrysburg Grand Haven, Michigan
Coordinated and assisted with numerous events for residents and visitors. Created and hosted
a social media workshop for the business community which focused on Facebook account
creation and use. Formed qualifying prospect list in order to increase membership. Produced
and implemented survey for visitors and businesses designed to obtain economic and
marketing information for two community events.
Member Services Representative September 2006 April 2012
Advia Credit Union Richland, Michigan
Created and managed a campaign in which I visited area businesses to qualify prospective
members; completed follow-up by revisiting area businesses to speak with their employees
about the benefits of membership. Arranged monthly employee schedules, including both work
and training shifts. Mentored and trained new employees.
Languages and Skills

Native speaker of English
Excellent communication skills
Typing speed of 110 words per minute
Exceptional time management
Strong work ethic
Proficient with Microsoft Word, Excel, and PowerPoint
Certified infant and adult First Aid and CPR
References
Bruce Wilkinson Executive Vice President of Corporate Travel
Conlin Travel 3270 Washtenaw Ave Ann Arbor, MI 48104
+001 734-477-6046
bwilkinson@conlintravel.com
Rachel Zorn Math Recovery Grant Coordinator
Muskegon Area Intermediate School District 1001 Wesley Muskegon, Michigan 49442
+001 231-767-7336
rzorn@muskegonisd.org
Sherri Nelson Conference Services Assistant
Grand Valley State University 301 W Fulton St Grand Rapids, Michigan 49504
+001 616-331-6620
nelsonsh@gvsu.edu

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