Comm Qstns

1> knowledge,skills and ............ are most imp.
to understand the role of a consultant as

per the model
a> aptitude
b> attitude
c>intellignce
2>when it is needed to deliver an unpleasent news ons should do it .........
3>sometimes it becomes imperative to educate the clinet on the process of ibm & this
role is known as ........ in consulting spectrum
Process counsoler
4> a very essential abbrivation in consulting, we must remember is ......... which is the
basic of any consulting behaviour
A.R.T
5> one of the most innovative modes for making a virtual presentaion or a meeting
could be ..........
second life & elluminate
6> Restating of the things said by client is called ..........
paraphrasing
7> which helps to set effective goals?
8> .......... use courtesy words like Please,
OFten
9> subject line should be ..........
curt & specific
10> make an effort to attend a teleconferance call on a ..........
workstation phone
11> .......... is one of the factor resp. for determining the correct mode of communication
Purpose
12> for better articulation of our thoughts while presenting to a client, we can consider
wsing a recommended model of presentaion called ..........
4 MATT
13> when needed to derive an unpleasent news, one should do it ..........
Up fropnt
14> what we have to say, when presenting,well usually have a much greater effect in
our audience than how we say it.
True/False
15> which of the following is IBM confidential info?
all the above
16> you should have specific objectives while delivering a presentaion and stick to
them.
True
17> which of the following is the 1st step in the structured problem solving approach?
identify the problem
18> Relationship[ with our clients is secondary when it comes to deliverables?
False
19> To bring about a better understanding in a conversation whith team members.
20> what is primary objective of talking owershipat work?
perform
21> all but one of the followiung are behaviours to be avoided when holding a meeting
except
arguments
22> brainstroming helps you
gather information
23> we should .......... make eye contact while conversing
always
24> the first and most important step to be considered in a meeting is
Planning
Questions from previous batch :
25> When conversing with others,
I try to equalize my participation in the conversation.
26> When I first meet someone,
I introduce myself with a smile and offer a handshake.
27> I usually,
"warm-up" new conversations with small talk.
28> I usually,
A. Make an effort to remember and use peoples' names.
29> I .......... use courtesy words and phrases - "Please," "Thank you," "Youre
welcome," "I'm sorry."
Frequently
30> I tend to
Smile at appropriate times while conversing.
31> I .......... make eye contact while conversing.
Always
32> While conversing,
I nod my head at appropriate times.

C. I nod my head constantly.
33> While conversing,
I stand two- to three-feet away from the person.
34> I often,
Sit while talking to a person who is sitting.

35> To end a conversation,
I wrap up with a closing statement.
36> If a co-worker has put on weight
I say nothing about it.
37> When I'm listening to the speaker
I often lean slightly forward and face my body toward the speaker.
38> When I cross my leg
I cross my leg facing the speaker.
39> While listening,
I listen for meaning and ask questions.
40> When someone talks about an unfortunate or sad experience
I try to relate to the person's feelings and show sensitivity to his or her misfortune.
41> When I discuss a topic
I tend to talk about and focus on positive (good) aspects.
42> When I have a negative opinion or comment
I lead in with a positive comment first.
43> When I receive unfavorable feedback
I note where I need to improve.
44> When I give a person negative feedback,
I talk with the person alone in a private place.
45> When I disagree with a person,

I listen first, ask questions for clarification, then disagree non-judgmentally.
46> When I'm in a group,
I tend to smile and use humor at appropriate times.

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1> knowledge,skills and ............ are most imp.

to understand the role of a consultant as

2>when it is needed to deliver an unpleasent news ons should do it .........

second life & elluminate

6> Restating of the things said by client is called ..........

7> which helps to set effective goals?

8> .......... use courtesy words like Please,

9> subject line should be ..........

curt & specific

10> make an effort to attend a teleconferance call on a ..........

13> when needed to derive an unpleasent news, one should do it ..........

15> which of the following is IBM confidential info?

all the above

identify the problem

18> Relationship[ with our clients is secondary when it comes to deliverables?

19> To bring about a better understanding in a conversation whith team members.

20> what is primary objective of talking owershipat work?

22> brainstroming helps you

23> we should .......... make eye contact while conversing

Questions from previous batch :

25> When conversing with others,

I try to equalize my participation in the conversation.

26> When I first meet someone,

I introduce myself with a smile and offer a handshake.

"warm-up" new conversations with small talk.

Smile at appropriate times while conversing.

31> I .......... make eye contact while conversing.

32> While conversing,

I nod my head at appropriate times.

33> While conversing,

I stand two- to three-feet away from the person.

Sit while talking to a person who is sitting.

I wrap up with a closing statement.

36> If a co-worker has put on weight

I say nothing about it.

37> When I'm listening to the speaker

38> When I cross my leg

I cross my leg facing the speaker.

39> While listening,

I listen for meaning and ask questions.

40> When someone talks about an unfortunate or sad experience

41> When I discuss a topic

I tend to talk about and focus on positive (good) aspects.

42> When I have a negative opinion or comment

I lead in with a positive comment first.

43> When I receive unfavorable feedback

I note where I need to improve.

44> When I give a person negative feedback,

I talk with the person alone in a private place.

45> When I disagree with a person,

46> When I'm in a group,

I tend to smile and use humor at appropriate times.

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