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    Conflict Negotiation 1

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    According to Marcus Tullius Cicero, there are two ways to resolve conflicts: through violence or negotiation. Violence is a means used by wild beasts, while negotiation is the human approach. The document discusses conflict and successful negotiation. It provides tips for dealing with conflict, such as remaining calm and listening to other perspectives. When it comes to negotiation, both parties must want to resolve the issue, agree on an objective, communicate honestly, and work toward a mutually beneficial solution. In the workplace, minor conflicts can typically be resolved through direct discussion with others or management, while more serious issues may require a formal complaint or outside assistance.

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    Conflict Negotiation 1

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    api-353898450
    134 views9 pages
    According to Marcus Tullius Cicero, there are two ways to resolve conflicts: through violence or negotiation. Violence is a means used by wild beasts, while negotiation is the human approach. The document discusses conflict and successful negotiation. It provides tips for dealing with conflict, such as remaining calm and listening to other perspectives. When it comes to negotiation, both parties must want to resolve the issue, agree on an objective, communicate honestly, and work toward a mutually beneficial solution. In the workplace, minor conflicts can typically be resolved through direct discussion with others or management, while more serious issues may require a formal complaint or outside assistance.

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    According to Marcus Tullius Cicero, there are two ways to resolve conflicts: through violence or negotiation. Violence is a means used by wild beasts, while negotiation is the human approach. The document discusses conflict and successful negotiation. It provides tips for dealing with conflict, such as remaining calm and listening to other perspectives. When it comes to negotiation, both parties must want to resolve the issue, agree on an objective, communicate honestly, and work toward a mutually beneficial solution. In the workplace, minor conflicts can typically be resolved through direct discussion with others or management, while more serious issues may require a formal complaint or outside assistance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    134 views9 pages

    Conflict Negotiation 1

    Uploaded by

    api-353898450
    According to Marcus Tullius Cicero, there are two ways to resolve conflicts: through violence or negotiation. Violence is a means used by wild beasts, while negotiation is the human approach. The document discusses conflict and successful negotiation. It provides tips for dealing with conflict, such as remaining calm and listening to other perspectives. When it comes to negotiation, both parties must want to resolve the issue, agree on an objective, communicate honestly, and work toward a mutually beneficial solution. In the workplace, minor conflicts can typically be resolved through direct discussion with others or management, while more serious issues may require a formal complaint or outside assistance.

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    CONFLICT AND

    NEGOTIATION
    There are two ways to resolve conflicts, through
    violence or through negotiation. Violence is for wild
    beasts, negotiation is for human beings.
    -Marcus Tullius Cicero
    How this topic will benefit you

    Understanding Conflict and how best to respond to conflict


    at work
    Defining negotiation and applying negotiation techniques
    Demonstrating how to resolve conflict in both a union and
    non-union environment
    Recognizing warning signs and proactive steps to take
    against workplace violence
    What is Conflict & Resolving Conflict
    Conflict is a disagreement or tension between two or more
    parties

    Basic Rules when dealing with conflict


    Whenever possible resolve the conflict in person
    Remain calm and unemotional
    Be silent and listen
    Try to view the disagreement from the other persons perspective
    Explain your position and offer a solution
    Come to a solution
    Successful
    Negotiation
    Both sides can come to an
    agreement if both parties:

    Want to resolve and issue

    Agree on an objective

    Honestly communicate their


    case/situation

    Listen to the other side

    Work toward a common


    solution that is mutually
    beneficial
    Conflict at Resolving
    Work Conflict at Work
    1. Resolve Directly

    2. Inform immediate
    supervision

    3. File a formal
    complaint with the
    human resource
    department

    4. Seek assistance
    from an outside
    source
    Managing Conflict and Negotiation

    There are many different styles of conflict management including


    Forcing
    Avoiding
    Accommodating
    Compromising
    Collaborating
    Choosing the appropriate style to choose depends on the situation
    BINGO
    The most important trip you make in life is
    meeting people half way
    Henry Boyle
    -
    Works Cited

    Quote- Slide 1 (n.d.). Retrieved November 19, 2016, from http://www.azquotes.com/quote/1394018


    Picture- Slide 5 (n.d.). Retrieved November 19, 2016, from https://cdn.slidesharecdn.com/ss_thumbnails/negotiation-
    131206091858-phpapp01-thumbnail-3.jpg
    Video- Slide 5 M. (2012). Analysis of a Negotiation. Retrieved November 19, 2016, from
    http://www.youtube.com/watch?v=BAj2j26kuzo
    Picture Slide 6 Oukil, Malika. "Trouble & Strife! How to Manage Conflict at Work." The Creative Movement. N.p., 2015. Web. 20
    Nov. 2016.
    Video Slide 6 Personal Video Interview By Kaydian Clarke

    Textbook Information Slides 2,3,4,5 & 6 A, L. E. (n.d.). Conflict and Negotiation. In S. B. B (Ed.), Professionalism Skills for
    Workplace Success (pp. 171-184).
    Slide 6 website Conflict Resolution Techniques. (n.d.). Retrieved November 15, 2016, from
    http://www.notredameonline.com/resources/negotiations/6-simple-workplace-conflict-resolution-techniques/#.WC27FOYrKyI
    Quote- Last Slide Sweet TLC Ltd Follow. (2009). Quotes on 'NEGOTIATION' to inspire yourself and others - Sweet TLC Ltd. Retrieved
    November 19, 2016, from http://www.slideshare.net/JimMcNeill/quotes-on-negotiation-to-inspire-yourself-and-others-sweet-tlc-ltd

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