AVOXI

Cloud PBX
Hosted Communication Services

Cloud PBX
= business phone system based You provide:
over the Internet Internet
Headset Computer Connection
Cloud PBX = technology to route
calls virtually (Internet) versus
on-site PBX hardware
AVOXI Core = Internet-based
business phone system using a
Cloud PBX that offers full suite of
Launch AVOXI Core to
business phone features
make and receive calls easily.
2
Cloud PBX
With your own
headset,
computer, and
internet
connection,
make and
receive calls
easily with AVOXI
CORE service,
utilizing multiple
features and
international
coverage. Simple
and easy
installation to
help you run your
business better. 3
Key Benefits
Cost savings: Reduce cost from onsite PBX; no hardware updates or
maintenance fees; handled by AVOXI via cloud
Quickly scalable: Easily scale as business grows; just add new

employees to system
24 x 7 technical support: live vs email; 15 minute response times
Business-class calling features: Business calling features included and

accessible through online dashboard
Flexible and accessible: only need access to Internet; supports remote

employees and helps ensure call continuity
4
Cloud PBX
5
Key Features
Feature Description
IVR/Auto Attendant Ability to build phone menu systems, add call m enus, transfer to voicemail and the flexibility to create and program rules to handle all of
these features
Control Panel Interface that allows administrator the choice to handle end-user settings; provides control of phone extensions to end users for call
forwarding and call recording retrieval
Time of Day R outing Transfer and route incoming calls based on time of day call received
Call R ecording for 15 Record conversations between agents and callers along w ith screen captures; store in AVOXIs cloud servers for 15 days rolling from time of
rolling days recording
Call F orwarding Re-direct a phone call to another platform such as a m obile phone, alternative office number or location.
Unified Messaging Sends voicemails and faxes directly to email
Voicemail to Email Voicemail delivered to email inbox in .wav format
Conference R oom Three-way calling set up
Call Detail Administrator view into interface that provides call details and is search enabled
Viewing/Search
Hunt Groups Set up inbound call to route to a selected group of m embers to answer; select criteria for types/locations of calls to route to specific agents
Dial by Name Directory Click on name listed in directory from the online interface to connect to call
Fax to Email Fax delivered to email inbox as an attached pdf file
Find Me/Follow Me Set up alternative phone numbers in online interface that inbound calls roll over to if no answer on first line
Caller ID Specify a customer caller ID to show on outbound calls 6

Getting Started
Task Actions
A dedicated AVOXI Sales representative meets with the customer

Kick-Off Meeting
to discuss business needs and goals.
Define
An AVOXI Customer Service representative works with the
customer to determine which AVOXI Core features are the best fit
Plan Development
for their business. With the customers insights, the Customer
Service team develops an implementation plan.
Task Actions
During this phase, the AVOXI Installation team will configure the
Solution
solution based on the implementation plan approved by the
Implement Implementation
customer.
The team will then perform internal testing to ensure that the
Solution Testing
solution is ready to be delivered to the customer.
Getting Started
Task Actions
An AVOXI Customer Service representative delivers all login
Customer credentials for the new hosted PBX solution and softphones via
Train On-Boarding email. This representative helps the customer complete the initial
setup by phone.
AVOXI provides the customer with Support and Getting Started
Customer Training materials. Customers also have the option to schedule additional
training with the Customer Service team at no charge.
Task Actions
Transition to At this time, the AVOXI Sales and Customer Support team formally
Customer deliver the completed solution to the customers control.
Optimize
During this activity, the AVOXI Customer Service and Installation
Solution
teams will review the customers usage of the solution and provide
Optimization
recommendations for optimal use.
30 Day Service Guarantee
100% Protected
If you are unsatisfied with your solution for
any reason, you may cancel any time during
the first 30 days of service. When you cancel
services during this time period and cite the
30 Day Service Guarantee, AVOXI will refund
the monthly recurring charge per seat.
*Minutes not included. Guarantee is applicable for up to 5
seats on either AVOXI Core or Smart Queue products.
9
Schedule your DEMO
+1 800.462.8694
+1 770.937.9735
sales@avoxi.com
10

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Cloud PBX

Hosted Communication Services

Quickly scalable: Easily scale as business grows; just add new

24 x 7 technical support: live vs email; 15 minute response times

Business-class calling features: Business calling features included and

Flexible and accessible: only need access to Internet; supports remote

Fax to Email Fax delivered to email inbox as an attached pdf file

Caller ID Specify a customer caller ID to show on outbound calls 6

A dedicated AVOXI Sales representative meets with the customer

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