S

M ET
W EA TA
A

O Y
F

IN B T
V S

A LE I O N
FACILITY MANAGEMENT

APRIL | MAY 2010

$12.95 inc GST

FACILITY MANAGEMENT

HEALTHCARE
PUBLIC PRIVATE
PARTNERSHIPS UNDER
THE MICROSCOPE
SOLUTIONS FOR THE BUILT ENVIRONMENT

HYGIENE
IMPROVING HAND
DRYER SANITATION

INDUSTRY
THE PAPERLESS
WAREHOUSE HAS ARRIVED
APRIL | MAY 2010

GREEN LEASES
DEFINING A NEW ERA
OF SUSTAINABILITY

31796_01_Cover April-May.indd 1 2010/03/18 14:53:10

 Australian Manufacturer Since 1911

Celebrating 100 Years in 2011!

Aura Chair Range

New South Wales & Queensland Unit 4, Harcourt Estate, 809 - 821 Botany Road, Rosebery NSW 2018 Tel: 02 9381 2300 Email: enquiries@workspace.com.au Victoria & Tasmania 87 York Street, South Melbourne
VIC 3205 Tel: 03 9686 1311 Email: enquiries@workspace.com.au Australian Capital Territory Unit 4, 41 - 43 Townsville Street, Fyshwick ACT 2609 Tel: 02 6280 7708 Email: enquiries@workspace.com.au
South Australia, Western Australia & Northern Territory Head Office and Factory, 54 Jose Street, Melrose Park SA 5039 Tel: 08 8276 9288 Email: enquiries@workspace.com.au

32025_2 Workspace FP.indd 3 2010/03/18 14:26:12

30465_1 Zip.indd 1 2009/07/16 10:54:46
31959_3_Polyflor Project Brief.indd 4 2010/03/16 16:42:54
 CONTENTS 005

022

050

018 INDUSTRY

050
THE PAPERLESS WAREHOUSE
Advanced radio communications and
other digital tools are changing the way
we operate warehouses, leading to
significantly faster turnaround times and
offering facility managers the opportunity
to make massive cost savings.

LEGAL FM

COVER STORY 056

CUTTING THE COSTS OF
022 COMPLIANCE
PUBLIC PRIVATE PARTNERSHIPS FEATURES Poor supplier compliance management
Special Health feature – Many PROFILE puts facility management companies
hospitals and public heathcare 018 and individual facility managers at risk of
buildings are constructed and GRAYSTONE COOKS UP A prosecution, fines and even jail terms.
managed under joint public- WINNER
private agreements. But does The Cook Medical Australia facility, 060
this process ensure the best constructed by Graystone at Brisbane GREEN LEASING IN A NEW ERA
outcomes for patients? And Technology Park, is an example of a A new era of government-driven ‘green’
high-tech building functioning with
are FMs left to cope with an development and retrofitting is paving
surgical precision. the way for fresh reappraisals of the
unhealthy array of subsequent
legal relationships between landlords
improvements over the life of HYGIENE
and tenants.
the asset? 034
REINVENTING THE HAND DRYER FUTURE FM
Just when you thought hand dryers
were stuck in technological hibernation,
030
A CAREFUL LOOK AT AGED CARE
Dyson has reinvented the category with
Following on from our Health feature, we
its non-heat Airblade, which not only
scrutinise the aged care sector in light of
dries hands, but also helps minimise the
our ageing population and the needs of
spread of bacteria.
new generations of senior citizens.

FM APRIL | MAY 2010

31796_05-06_Contents.indd 05 2010/03/18 17:11:25

 006 CONTENTS
06 NEWS

032

066

044 045
UMOW LAI MAKES NATIONAL
AWARDS
The massive Westfield retail complex in
northern Melbourne is turning heads.

PROPERTY WATCH

ENERGY WATCH 064

EARNING THE RIGHT TO DRIVE
032 STRATEGY
WHERE IS OUR SOLAR AIR-
Regular columnist Rodney Timm
CONDITIONING?
from Property Beyond Pty Ltd argues
Australia has just four of the world’s 424
that facility managers should play a
solar air-conditioning units, and yet our
more strategic role in the business
climate makes us perfect hosts for these GREEN ZONE
performance and operation of
kinds of systems. Why are we so slow to
adopt such suitable technology?
042 companies.
ECOSPECIFIER INTRODUCES
GREENTAG SOFTWARE FM
FITOUT FM

040
Ecospecifier has launched a new
certification system known as GreenTag,
066
KEEPING TRACK OF MEDICINES,
NEW STANDARDS FOR OFFICE aimed at offering an internationally
RECORDS
FITOUT recognised, four-tier rating system
The transfer of accurate data about
In our inaugural Fitout FM regular for classifying green materials and
prescriptions and dosages from hospital
column, we present an overview of methods.
to GP and patient has been notoriously
planned changes to AFRDI Standards
fickle – now, a Tasmanian software
affecting workstations and desking
systems.
044 company has the answer.
WSP LINCOLNE SCOTT’S NEW
ARRIVAL FM REGULARS
Advanced Environmental, the 008 EDITOR’S COMMENT
environmental consultancy of WSP 010 NEWS
Lincolne Scott, has changed its name 070 NEW FM PRODUCTS
to Built Ecology – an acknowledgement 072 NETWORK
of the ongoing and organic nature of 074 FM EVENTS
progressive design. 074 ADVERTISERS INDEX

FM APRIL | MAY 2010

31796_05-06_Contents.indd 06 2010/03/18 17:14:13

 WE POWER YOUR
BUSINESS WITH OUR
EXPERTISE
We’ve been at the forefront of facilities management
recruiting since the beginning. We’re the experts in
recruiting individuals or teams for major property owners,
facilities service providers/contractors, corporate clients,
government departments and private enterprises.
We place senior candidates including general and operation
managers through to building and facilities managers on
permanent and temporary contracts. Our expertise ensures
that we find the right person for you.

Contact your local Hays Facilities Management office.

Adelaide T: 08 8212 5242 E: cp.adelaide@hays.com.au
Brisbane T: 07 3243 3002 E: fm.brisbane@hays.com.au
Canberra T: 02 6230 5142 E: fm.canberra@hays.com.au
Hobart T: 03 6234 9554 E: fm.hobart@hays.com.au
Melbourne T: 03 8616 8400 E: fm.melbourne@hays.com.au
Perth T: 08 9486 9553 E: fm.perth@hays.com.au
Sydney T: 02 9249 2222 E: fm.sydney@hays.com.au

hays.com.au

31940_1_Hays.indd 1 2010/03/03 16:31:9

 008 EDITOR’S COMMENT
Associate Publisher
Andrew Mackenzie
andrew.mackenzie@niche.com.au
Associate Publisher
Vicki Likoudis
vicki.likoudis@niche.com.au
Editor
John Power
john.power@niche.com.au
Tel: (03) 9948 4914
Advertising Inquiries
advertising@niche.com.au
Tel: (03) 9948 4900
National Advertising Managers
Richard Walton
richard.walton@niche.com.au
Megan Johnston
megan.johnston@niche.com.au
Production Coordinator
Rebecca Feller

T
he creation of a new regular column is the In our industry feature, starting page 50, Jeff
rebecca.feller@niche.com.au
Design
publishing equivalent of a birth – a time to Salton consults warehouse management experts
Hannah Ogilvie pop a bottle of champagne and celebrate and discovers how digital technologies are
hannah.ogilvie@niche.com.au
the world’s best-looking editorial. In this issue not only helping to save our forests, but also
Prepress
Nicole Gauci we are proud to present the inaugural ‘Fitout FM’ delivering massive efficiencies through a range
nicole.gauci@niche.com.au
(see Julian Ridgers’ article on pages 40–41). This of electronic data logging and inventory control
Sub-editor
Madeleine Swain column will be a regular forum for addressing instruments.
Editorial Inquiries topics relating to internal furnishings and soft/ Legal affairs are also prominent in this issue,
142 Dorcas Street
South Melbourne, Victoria 3205 hard fittings, as well as general mechanical including a thoughtful analysis of why facility
Tel: (03) 9948 4900 fitout, ranging from presentations of brilliant managers need to understand risk assessment
Website
www.fmmagazine.com.au workstation and furniture designs to discussions and compliance issues in terms of COIN
Subscriptions Hotline about regulatory requirements. We have (community of interest) values. See page 56.
Tel: 1800 804 160
introduced this column in response to readers’ Our friends Evan Economo and Scott Higgins
subscriptions@niche.com.au
requests for more information about high-quality from Gadens Lawyers outline green leases and
products and designs. all relevant legal regulatory frameworks in their
Our main features in this issue are health, major article starting on page 60; this piece
hygiene and industry. will be of value to all FMs on two fronts: as a
In our special feature on health, starting compendium of current regulatory obligations;
FM is a publication of Niche Media Pty Ltd
ABN 13 064 613 529 page 22, Adjunct Prof. Ian Forbes explains and as a reference for possible funding sources/
Chairman the processes behind PPP (Private Public justifications for improvement works.
Nicholas Dower
nick.dower@niche.com.au Partnerships) in the hospital and healthcare For those readers who regularly oversee or
Managing Director industry, posing some intriguing questions work in potentially hazardous environments,
Paul Lidgerwood
paul.lidgerwood@niche.com.au about the prospect for genuine clinical design you MUST enter this issue’s competition to
Financial Controller innovation within such a commercial framework. win a magnificent SafeEquip trolley-mounted
Sonia Jurista
On the related issue of aged care and safety station valued at $1500 RRP, courtesy
sonia.jurista@niche.com.au
Studio Design Manager the sector’s future property requirements in of Enware Australia Pty Ltd and Facility
Keely Atkins Australia, Prof. Richard Reed from Deakin Management – see the competition details on
kate.kendall@niche.com.au
Digital Director
University and Monika Csesko from Ernst & page 16.
Kate Kendall Young provide a detailed glimpse at likely trends
keely.atkins@niche.com.au
– see page 28. All the best for now,
Head Offi ce
142 Dorcas Street Our hygiene feature (starting page 34)
South Melbourne, Victoria 3205
Tel: (03) 9948 4900 Fax: (03) 9948 4999 includes an overview of the first major innovation
Printing in hand drying equipment that we’ve seen in
Southern Colour Tel: (03) 8796 7000
decades; John Bryant from Dyson explains how
Library images www.istockphoto.com
the new Airblade dryer dries hands and also

NICHE MEDIA PRIVACY POLICY

minimises harmful bacteria.
This issue of FM magazine may contain offers, competi-
tions, surveys, subscription offers and premiums that, if you
choose to participate, require you to provide information
about yourself. If you provide information about yourself Our contributors include: John Bryant, Dyson commercial sales manager – South-East Asia; Monika
to NICHE MEDIA (the publishers of FM magazine), NICHE
MEDIA will use the information to provide you with the prod- Csesko, manager – Ernst & Young’s Real Estate Advisory Services group; Nigel Dalton-Brown, general manager
ucts or services you have requested (such as subscriptions).
We may also provide this information to contractors who pro- of metaSC, a division of IPcubed; Evan Economo, head of the ‘sustainability and carbon compliance group’ at
vide the products and services on our behalf (such as mail
houses and suppliers of subscriber premiums and promo- Gadens Lawyers; Sue Falcke, exhibition manager ARBS; Adjunct Prof. Ian Forbes, University of Technology
tional prizes). We do not sell your information to third parties
under any circumstances, however the suppliers of some Sydney (UTS), and director DesignInc, Sydney; Hartley Henderson, freelance journalist; Scott Higgins, solicitor
of these products and services may retain the information
we provide for future activities of their own, including direct in the ‘sustainability and carbon compliance group’ at Gadens Lawyers; Bruce Loxton, Graystone general manager
marketing. NICHE MEDIA will also retain your information and
use it to inform you of other NICHE MEDIA promotions and – project delivery; Julian Ridgers, marketing and membership officer with the Australasian Furnishing Research
publications from time to time. If you would like to know what
information NICHE MEDIA holds about you please contact and Development Institute (AFRDI) Ltd; Jeff Salton, freelance journalist, Salton Media Services; Rodney Timm,
The Privacy Officer, NICHE MEDIA PTY LTD,
142 Dorcas Street South Melbourne, VIC 3205. director of Property Beyond Pty Ltd; Prof. Richard Reed, School of Management and Marketing, Faculty of

FM ISSN 1320-3975 Advertisers and contributors of Business & Law, Deakin University.
editorial to FM Magazine acknowledge they are aware of the
provisions of the Anti-Discrimination Act 1977 and
the Trade Practices Act 1974 in relation to false and mislead-
ing advertising or statements and other unfair practices and Front cover: Our front cover highlights healthcare infrastructure – see our special feature starting on page 22.
of the penalties for breach of provisions of those acts. The
publisher accepts no responsibility for such breaches. FM
Magazine is published bi-monthly. Opinions expressed by
contributors are their own and not necessarily endorsed by
the publisher. © 2010 Niche Media Pty Ltd

31796_08_Editorial.indd 08 2010/03/19 11:37:4

 Energy & Life Cycle
Emissions Assessment
& Sustainability
Superior energy management
through presence sensing, The modular nature of our
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switching capability and to meet changes in occupant
enhanced control demands and in the use of
management. a building or space.

Indoor
Environmental Materials,
Quality (IEQ) & Management
Occupant Comfort & Resource
Enabling simple and personalised We reduce our own energy
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from a single button and manufacturing.
or mouse click.

Philips Dynalite… a holistic approach to energy management

We believe it’s important to understand how technology can positively impact on the way we interact with
our environment. That’s why when we develop our products and systems, we consider all issues including
infrastructure, available technologies and the well being of a building’s occupants.
A sophisticated lighting control system is not only good for the environment, but can also provide significant
cost savings. From simple on/off and dimming through to sophisticated time-based controls and powerful
monitoring and reporting solutions, we provide the ultimate in energy conservation.
To learn more call Philips Dynalite on 1300 554 178 or visit dynalite-online.com

31775_2_Dynalite.indd 1 2010/02/09 14:58:32

 010 NEWS

to best understand and discuss the clause. An

explanation of the clause’s meaning is then pro- NEW BSCAA APPOINTMENTS
vided and then followed with an illustration. The Building Service Contractors
“A significant number of clauses depicted Association of Australia (BSCAA) has
in BCA Illustrated have multiple ‘issues/expla- appointed two new state executives in
nations/illustrations’ to allow for the various Victoria and Western Australia.
applications of a clause in differing building John Clohessy has been appointed as
circumstances and of course due to different the BSCAA’s Victorian executive director,
interpretations of a clause in different states.” and Shannon Daniels has been named WA
BCA Illustrated has an extremely fast search branch president.
function, which allows for printing of individual Clohessy, who is also an associate
clause, pages and illustrations, and also offers member of the Facility Managers Associa-
illustrations that depict compliant and non- tion of Australia (FMAA), brings with him
compliant situations. extensive knowledge of commercial clean-
“We see BCA Illustrated raising the bar, ing and the hospitality industry.
allowing users to take a giant step forward His commercial experience spans
in their appreciation and understanding of the areas of hospitality, health services,
the BCA. BCA Illustrated is available for a free computer software, facilities management
five-day trial at www.bcaillustrated.com.au for and consulting to the property industry,
users to experience the product. with a strong focus on human resources
BUILDING CODE OF AUSTRALIA ABCB and industrial relations.
ILLUSTRATED www.abcb.gov.au “My strong consultancy background
The Hendry Group has announced the will provide BSCAA members with
upcoming release of BCA Illustrated, a visual TOUGHENING BUILDING INSPECTORATE valuable resources through planned
information compendium for everyone bound The Minister for Education, Julia Gillard, recently training activities,” Clohessy says.
by regulations in the building and property announced she will propose changes to the gov- And over in Western Australia…
industries. ernment’s Building and Construction Industry Shannon Daniels has worked in the clean-
BCA Illustrated, to be launched by Hendry, in Improvement legislation currently before the ing and asset maintenance industry for
strategic partnership with the Australian Build- Federal Parliament to ensure the ‘tough cop on more than a decade, and is the managing
ing Codes Board, will be available from May. the beat’ has the necessary powers to do its job. director of Triumphant Property Services.
By using the visual language of the building The legislation, Minister Gillard says, will He has been a national finalist in the
industry, BCA Illustrated explains BCA clauses honour the government’s promise to abolish the Global Student Entrepreneur Awards,
through more than 3000 explanatory illustra- Australian Building and Construction Commis- winner of the 2008 PEP Community
tions. It offers various clause interpretations sion (ABCC) and replace it with the Fair Work Services Employer of the Year, and was
and multiple illustrations. – Building Industry Inspectorate. recently named the 2009 Business
Experienced national building surveyors, the The existing coercive powers will be Master of the Year by The Business
Hendry Group, have produced BCA Illustrated. maintained, alongside new safeguards Masters Club.
“With 3000 illustrations available through the recommended by former Federal Court Judge Daniels plans to use his innovative
BCA Illustrated Desktop Edition (a download- Murray Wilcox. approach for the benefit of the cleaning
able program) or the Online Edition (a website The amendments would give the minister the and asset maintenance industry and to
database), users of the BCA now have a power to direct the Building Inspectorate about advance the industry’s position through his
sophisticated, intuitive service that bridges the the allocation of resources, ensuring that these appointment as the BSCAA WA president.
gap in Australia’s building Standards,” says the resources are targeted effectively to combat BSCAA
group’s chair, Derek Hendry. unlawful behaviour in the building industry. www.bscaa.asn.au
New illustrations are to be added regularly. Ms Gillard says that it comes as no surprise
All illustrations are provided with an explanation that the sort of situations and locations the
to put the clause and illustration in a context government has in mind include the recent
unlawful industrial action occurring in northern
Western Australia.
DID YOU KNOW? In further amendments, the director of the
The International Facility Management Building Inspectorate will also be able to initi-
Association (IFMA) has announced the ate or intervene in proceedings for contempt
formation of the Casino and Gaming of court where a person does not comply
Facilities Community, a new community with a court order. It will allow the Building
of practice for those who manage Inspectorate to take appropriate action against
facilities in the casino and gaming building industry participants who fail to comply
industry. We bet it will be a great success with court orders.
for all concerned. ABCC John Clohessy

www.abcc.gov.au

FM APRIL | MAY 2010

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32001_3_Altro.indd 1 2010/03/17 09:34:26
 012 NEWS

POWER SUPPLIER TAKES AWARD sustainable living and want to contribute

Chloride Power Protection, a market leader in towards creating a brighter and safer world for
uninterruptible power supply (UPS) service in our children.”
Australia, has been named 2009 UPS Service The GBCA Precinct Project initiative will
Provider of the Year in Best Practices research, equip developers with a framework to minimise
published by independent analyst firm Frost & the environmental impact of their developments,
Sullivan. and receive recognition for sustainable design.
Chloride is one of the world’s leading “Our principal sponsorship of the GBCA Pre-
suppliers of UPS systems and services. cinct Project demonstrates our commitment
Established in 1891, Chloride offers a to taking a lead role in sustainability through
complete critical power solution – UPS creating better precincts and communities for
systems, diesel generators, static switches, Australia,” says Efkarpidis.
switchgear and associated ancillaries. They GBCA chief executive Romilly Madew has
Mark Croudace. are all designed, installed, commissioned welcomed Rock Development Group’s exclusive
and maintained by Chloride to protect sponsorship. “This key sponsorship represents
COFFEY IS FINALIST businesses from the damaging effects of vital support needed to advance sustainable
Global professional services consultancy sub-quality electrical power, as well as power development. Together, we will work towards
Coffey International Limited has been interruptions. creating greener communities in which current
named one of the best professional “Chloride Power Protection Pty Ltd has and future generations can thrive.”
services companies in Australia by outpaced the market participants and gained a GBCA
Business Review Weekly (BRW). Coffey leading position in the Australian UPS service www.gbca.org.au
is a finalist for the best engineering market,” explains research analyst Chew Yew
consulting company (revenue over $200 TEOH, Asia Pacific Energy and Power Systems
million) for the upcoming 2010 BRW Client Practice, Frost & Sullivan. The company’s WATERMAN’S NEW ELECTRICAL
Choice Awards, announced recently by milestone achievement was attributed to its DIRECTOR
BRW. strategic service-oriented business model, Waterman Australia has appointed Richard
Coffey group executive business comprehensive service offerings, versatile Nicoliello to the position of director of
development, Mark Croudace, says he was technical expertise and customer-centric sales Electrical Services in Sydney.
very excited Coffey had once again been infrastructure. In his new role, Nicoliello will have
rated an outstanding professional services “The successful deployment of the overall responsibility for the Sydney
firm and that it reflected the strong focus company’s LIFE monitoring service, which office’s Electrical Services division,
on client satisfaction that Coffey staff had enables ease in system management and including security, audiovisual and
demonstrated over the past year. maintenance, coupled with its competent communication services. Nicoliello joined
“Coffey is going through an exciting workforce to service various power systems of Waterman AHW in 2000 and has held
phase of organic growth and client different brand names, have provided Chloride various positions within the organisation.
satisfaction and relationships are one of with an unparalleled competitive edge and Waterman Sydney managing director
the top priorities for us in attaining market effective market penetration.” Ray Abraham says: “Richard has shown
leadership,” says Croudace. “Regardless Chloride great leadership for our electrical
of the outcome, being among the finalists www.chloridepower.com.au services business on local and interstate
for this year’s Client Choice Awards projects and this appointment reflects our
reassures us that we are on the right path GBCA PROJECT SECURES SPONSOR recognition of his contribution.”
and, most importantly, our clients are Rock Development Group has been named as Waterman Australia
telling us that.” the exclusive principal sponsor of the Green www.watermangroup.com
The awards are recognised as Building Council of Australia’s (GBCA) Precinct
the most prestigious awards for Project.
professional service firms in Australia A joint initiative between the GBCA and
and are determined by clients as part VicUrban, the GBCA Precinct Project aims to
of independent research conducted by develop a national framework for industry and
Beaton Consulting. government land agencies to deliver best prac-
This is the fourth consecutive year tice for the development of our communities
Coffey has been a finalist for the Best and precincts. This means building communi-
Engineering Consulting Firm award. Coffey ties to achieve positive environmental, cultural,
won the BRW Client Choice Award in 2007 social, governance and economic outcomes.
and 2008 for best consulting engineering The GBCA Precinct Project will encom-
firm (revenue over $100 million/$200 pass residential, commercial and mixed use
million) and was a finalist in 2009. development, and will inform the design and
Coffey International construction of new and existing communities.
Richard Nicoliello.
www.coffey.com.au Rock Development Group director, Maria
Efkarpidis, says: “We’re passionate about

FM APRIL | MAY 2010

31796_010-017_News.indd 12 2010/03/18 10:52:22

 MAKING AN IMPACT
Impact Group has recently completed more
than 40 percent of its 64 community housing
projects under the Nation Building Economic
Stimulus Package, acting on behalf of
government agencies including Resitech and
Housing NSW.
Impact Group was appointed to complete
64 community housing projects as project
manager for 42 developments and contract
administrator for the remaining 22.
Project management services have been
provided for 17 completed projects to date, with
the remaining 25 projects to be finalised by
April 2010. The 42 community housing projects
will deliver a total of 293 dwellings worth $66.6
million.
Contract administration projects have a
total worth of $34.1 million on completion
and 36 percent of these projects have been
completed.
“With construction activity generally than 1600 properties and at least 2000 ATMs
slow in the current economic climate, these located in Australia, New Zealand, the Pacific
projects generate substantial employment Islands, Asia, Europe and America. HOTEL, HOSPITALITY + DESIGN 2010
opportunities when they are most needed, The contract positions Jones Lang LaSalle Hotel, Hospitality + Design 2010 will take place
as well as improving the living environment to provide integrated facilities management, from 24–26 May 2010 at Melbourne Conven-
of community housing in New South Wales,” real estate and leasing services, project tion and Exhibition Centre. A special attraction
says Wayne Golledge, managing director of management, specialised sustainability of the event will be the ISIS Design Forum,
Impact Group. services and advisory services. which has been created for architects, deco-
The projects are located across New South John Forrest, Asia Pacific CEO, Corporate rators, interior designers, product suppliers,
Wales in areas including Northern NSW, the Solutions for Jones Lang LaSalle, says that hoteliers, venue operators and managers.
Mid-North Coast, Newcastle, the Central Coast property is increasingly a workplace enabler Top Australian architecture and design
and greater metropolitan Sydney. and ANZ is at the forefront of driving value from firms will be challenged to create hotel rooms
Impact Group enlisted the help of 15 its property portfolio. that will inspire and debate the complexities
disadvantaged TAFE NSW students to assist “The agreement builds on and formalises of design in the current market place.
in constructing a few of the single dwellings, the strong relationship we have with ANZ in Visitors to the ISIS Design Forum will experi-
providing them with valuable experience and Australia and New Zealand, which has been ence four real-size hotel rooms, each with their
apprenticeships in construction roles. built up over a number of years,” Forrest own cutting-edge interior design, innovative
“We continue to support TAFE NSW says. “It also consolidates our position as a furnishings, décor and ambience. These four
students as we believe that we can play an dominant property advisor to large institutions rooms will be the result of four leading Australian
important role in supporting and improving the in Australia, Asia-Pacific and globally.” designers embracing the challenge to create
chances of these students gaining full-time Chris Hunt, Head of Integrated Facilities their own creatively inspired work, express-
employment as a result of the invaluable skills Management (IFM) for Australia and New ing each team’s personal ideas on hotel room
they acquire working first-hand on construction Zealand for Jones Lang LaSalle, says, “This interior design.
sites,” Golledge says. expanded relationship also reflects the strength The four designers up for the challenge
Impact Group of Jones Lang LaSalle’s expertise in the include Carr Designs, HASSELL, Chhada
www.impactgroup.com.au financial services sector. Siembieda Australia (CSA) and Watermark.
Jones Lang LaSalle Hotel, Hospitality + Design 2010
JLL WINS FM CONTRACT FOR ANZ www.joneslanglasalle.com.au www.hhdexpo.com.au
Jones Lang LaSalle has signed an agreement
for the provision of global property services AND THE ULTRA-LOK WINNER IS…
to ANZ. The financial terms of the agreement DID YOU KNOW? Congratulations to Jonathan Preston, from
remain confidential. According to the UN, 74 percent of the Wilde and Woollard, ACT, who won the Ultra-
The agreement maintains the existing world’s population will live in cities by Lok self-retracting lifeline prize offered in
Australian outsourcing relationship and forms 2050. This high level of urbanisation Facility Management’s last issue.
the basis for the expansion of those services means that we have to rethink the way Kindly provided by Capital Safety group, the
globally where ANZ operates, including we’re using space, energy and our Ultra-Lok is valued at $2783 RRP.
London, New York and throughout Asia Pacific. environment. Capital Safety Group
ANZ’s global real estate portfolio includes more www.capitalsafety.com.au

FM APRIL | MAY 2010

31796_010-017_News.indd 13 2010/03/18 10:52:30

 014 NEWS

WSP LINCOLNE SCOTT EXPANDS

The WSP Lincolne Scott team has grown
recently with two impressive additions.
Haris Moraitis has joined the company
as an associate of WSP Lincolne Scott
and the newly re-named business unit Built
Ecology (formerly known as Advanced
Environmental; see our article on page
44). Moraitis brings more than 12 years
experience in Australia, Europe and the
Middle East in the sustainability and building
services industry, green buildings and ESD
design and implementation.
He is a Green Star certified assessor
and accredited professional of the Green
Building Council of Australia and New
SAFETY IN ACTION Handling from 20–22 April at the Melbourne Zealand, a NABERS accredited assessor,
The new occupational health and safety laws Exhibition Centre. The Safety Institute of as well as a LEED AP, BREEAM certi-
unveiled just before Christmas are likely to see Australia will host the concurrent Safety fied assessor and a chartered professional
a fresh influx of visitors to Victoria’s largest in Action conference at the Melbourne engineer.
workplace safety event, Safety in Action and Convention Centre. Also, Sean Treweek has been appointed
Melbourne Materials Handling, this April. Safety in Action director of the WSP Lincolne Scott
At least 10,000 visitors routinely attend the www.safetyinaction.net.au Melbourne office. Treweek has extensive
two Melbourne trade shows, while hundreds experience in the professional services
of delegates participate in Australia’s largest FACILITY FUSION CONFERENCE sector of the engineering, property and
professional OHS gathering, the associated The International Facility Management construction industries.
Safety in Action Conference. Due to run from Association (IFMA) has combined its 2010 WSP Lincolne Scott
20-22 April this year, Safety in Action and spring events into one conference offering www.wsplincolnescott.com
Melbourne Materials Handling follow the facility professionals a fusion of new ideas,
vigorous public harmonisation debate (see best practices, and leadership and
the article in Facility Management, Feb-Mar management training. IFMA Facility Fusion
10, page 54), just as Australia’s economy will help built environment professionals
recovers. recharge their careers through instructor-led
WorkSafe Victoria director Stan Krpan educational programming, an expo showcasing
says national harmonisation presents a great the latest products and services, cutting-
opportunity for safety and its practitioners. edge facility tours, and other professional
“Harmonisation achieved what some people development opportunities.
thought impossible,” he says. “Now is the time Held from 13–15 April 2010 in Philadelphia,
to start preparing for the introduction of the new in the US, Facility Fusion will feature an
laws. The indicators are that the economy is Energy Forum hosted by a panel of
recovering and when business begins to invest government experts, three industry-leading
again, it should be in safe outcomes. This has power speakers, and an opportunity for Haris Moraitis.
an enormous impact on attracting the right attendees to meet new IFMA president and
workers.” CEO Tony Keane.
Visit the 300 or more safety suppliers at Facility Fusion kicks off with an Energy
Safety In Action and Melbourne Materials Forum on Tuesday, 13 April, featuring a
panel of authorities from federal and state
government agencies. Representatives
DID YOU KNOW? from the US State Department, US General
A Senate Inquiry has been told that up Services Administration, Naval Facilities
to 400,000 of the million Australian Engineering Command and the City of
properties fi tted with insulation under Philadelphia have been invited to speak.
the national home insulation program will Panelists will discuss energy as it relates to
need repairs. federal buildings as well as carbon capture and
The repair costs of the publicly-funded new legislation affecting sustainability in the
program could top $100 million, built environment.
Sean Treweek.
according to some industry estimates. IFMA FACILITY FUSION
www.ifmafacilityfusion.org

FM APRIL | MAY 2010

31796_010-017_News.indd 14 2010/03/18 10:52:37

 DESIGNINC SYDNEY: NEW APPOINTMENTS
DesignInc Sydney has announced three new senior appointments to its management team. Nigel Justins, Stewart
Bradley and Geoff Baker will add to DesignInc’s highly experienced team of architects, interior designers and urban
designers.
A registered architect, Nigel Justins has worked predominantly on transport infrastructure projects. He has significant
expertise in the field of sustainable design and is one of the few architects to have gained hands-on experience acting in
the capacity of Green Star Accredited Professional. Nigel had a leading role in providing architectural services for two
Nigel Justins.
of Sydney’s major rail network upgrades. His appointment as associate director will complement DesignInc’s corporate
philosophy of working on projects that are underscored by a social and environmentally sustainable agenda.
Stewart Bradley is a registered architect and Green Star accredited professional with over 25 years experience in his
field. He is highly experienced in the design and delivery of major projects in both the private and public sector. Stewart
has worked on major transport, commercial, residential, resort and mixed use and retail projects for clients such as Lend
Lease, Mirvac and AMP. Large-scale distribution, industrial and maintenance facilities are also part of his portfolio. With
his broad experience and commitment to socially responsible design, Stewart’s appointment as associate director will
strengthen DesignInc’s delivery of client focused, socially responsible architecture.
Geoff Baker is an accomplished urban design practitioner with more than 30 years experience in Australia, Asia and
Stewart Bradley.
the US. His expertise ranges from strategic urban design and planning to detailed design, with a focus on sustainability
and cultural appropriateness. Geoff’s extensive public and private sector experience includes town centre, residential
and institutional masterplanning, public open space and streetscape design, transport infrastructure design and
urban design studies and specialist consulting. His projects have received awards from the Australian Institute of
Landscape Architects and the Planning Institute of Australia. His appointment as director of urban design fits naturally
with DesignInc’s focus on public projects and widely recognised profile in the fields of masterplanning, transport
infrastructure design and sustainable planning and design.
DesignInc
www.designinc.com.au
Geoff Baker.

ENGINEERS CHANGE NAME OF Current members are consulting firms offering says the enhancement will provide greater
ASSOCIATION services such as consulting engineering, certainty for businesses and employees within
On 18 March 2010, the Association of architecture, project management, planning, the renewable energy industry, as well as for
Consulting Engineers Australia (ACEA) ACEA surveying and environmental consulting. households.
officially changed its name to Consult Australia. The change of name to Consult Australia From January 1 next year, Australia’s
Consult Australia revealed its new logo, is designed to build on the success of the Renewable Energy Target, which guarantees
branding and website during a high-profile association and to capitalise on the position that 20 percent of the country’s energy will
cocktail function at the Amora Hotel, Sydney, and reputation that ACEA has built up over that come from renewable sources by 2020, is to
the previous evening. time. Consult Australia’s goal is to continue include two parts: the Large-scale Renewable
Megan Motto, CEO Consult Australia, says to grow and to be more relevant, credible, Energy Target (LRET) and the Small-scale
“the aim of the association moving forward forward thinking and modern – a body that Renewable Energy Scheme (SRES).
is to provide a stronger leadership voice for will help shape the industry it is recognised as Most of the 2020 target will be covered by
what our members do, which is now so multi- representing in the years to come. the LRET with large-scale renewable energy
disciplinary that to refer to “engineering” alone The Association of Consulting Engineers projects such as commercial solar, geothermal
is misrepresenting their breadth! Australia (ACEA) was formed more than 50 and wind farms.
“Very importantly, our members have said to years ago. Today, the association’s members Minister Wong says that having a Large-
us (quite strongly when you consider the support are business enterprises ranging in size and scale Renewable Energy Target will deliver
of the vote) that they want us to represent ALL of structure from single practitioners through certainty to the large-scale sector and that
their business activities, which of course include to medium-sized firms owned largely by their Australia needs investment in wind farms,
– but are not limited to – engineering services. principals, up to very large, multi-disciplinary, large-scale solar projects and large-scale clean
“We have also had very strong feedback from global groups owned by their employees energy projects.
others including project management, planning or publicly listed companies. Currently the In addition, the large-scale target will be
and architectural professionals/practices that association represents 270 firms representing about 41 thousand GW hours per year.
they would like to get more involved with the more than 50,000 staff. Small-scale technologies such as solar
association’s activities, but that the old name Consult Australia panels and solar hot water will make up the
was a bit of a barrier.” www.consultaustralia.com.au remainder of Australia’s Renewable Energy
The name change will hence help to Target, with an uncapped fixed price scheme for
distinguish the organisation as an industry RENEWABLE ENERGY TARGET SCHEME the small-scale market and SRES Renewable
association that represents the business needs Australia is to enhance its Renewable Energy Energy Certificates at a fixed price of $40.
of all firms delivering professional and technical Target Scheme. The Australian Minister Renewable Energy Target Scheme
services to the built and natural environment. for Climate Change, Senator Penny Wong, www.orer.gov.au

31796_010-017_News.indd 15 2010/03/19 09:18:39

 016 NEWS

WIN THIS WORLD-CLASS SAFETY STATION WHITTLES PURCHASES TEYS

Enware Australia Pty Ltd, in conjunction with Facility Management, is offering readers the Body corporate management company
opportunity to win a versatile new type of relocatable safety station – the SafeEquip – valued Whittles has completed its $7 million
at $1500 RRP. See entry details below. acquisition of TEYS Strata Management’s
This world-class safety station can be customised to the safety needs of particular assets, taking the company into Victoria and
facilities, and includes a fire extinguisher, eyewash, spill kit and materials data safety box as New South Wales and significantly expanding
standard components, all compactly integrated into a FIRERACK trolley for easy movement. its presence in Queensland.
SafeEquip safety stations need no power and no plumbing to be fully operational at any The acquisition has created the second-
worksite or workplace. The beauty of these stations is that they can place safety equipment largest body corporate management
and first aid exactly where it is needed when it is needed. Rapid response is essential to business in Australia, with 50,000 lots under
good safety and first aid practices, and these stations deliver products that minimise damage management and employing more than 100
and personal harm. people.
The standard SafeEquip station includes (fire extinguisher dual storage rack and suitable Whittles has completed settlement and now
signage specified according to the preferences and needs of particular customers and owns the TEYS offices in Melbourne, Gold
industries): Coast, Cleveland, Bayswater, Noosa and Albury.
„ SafeEquip Trolley in bright safety red; Both company names will be retained for
„ Material Safety Data storage box suitable for storing Material Safety Data Sheets/folders the time being, with knowledge and ideas
(MSDS) relating to particular materials found on site; shared immediately to enhance and improve all
„ Gravity-fed eyewash station able to supply the 15 minutes of flushing fluid to the eyes that aspects of their operation.
is required by safety regulations; Whittles general manager, Matthew Amber
„ Tough portable polyethylene Enpac Overpack 30 Drum & Enpac spill kit located inside says, “Expanding into new markets is an
the overpack. exciting move for Whittles and will deliver
significant benefits to clients, employees and
As a bonus to readers of Facility Management, Enware is generously supplementing the business partners.
SafeEquip prize with a new environmental spill capture system, known as Imbiber, that won’t “Whittles has been operating successfully
release waste under any conditions once it has been absorbed. Imibiber beads come in 30- for more than 40 years and our focus has
pack units and are valued at $280 RRP. always been on manageable, sustainable
This system, which is effective on hydrocarbons and a wide range of organic chemicals, growth. This approach has served us well.
incorporates a colour indicator that facilitates easy monitoring when it is used as a “The TEYS acquisition represents a natural
protection shield in waterways and other areas 24/7. fit with our already strong body corporate
A colour indicator means users can easily business.
monitor and inspect the Imbiber products “We’re committed to capitalising on the
in situ in potentially hazardous areas. Two synergies between Whittles and TEYS and
Imbiber beads standard packs (18cm x 18cm) investing in our people, systems and services.
have been shown in tests to fully absorb a The first priority will be to ensure TEYS clients
litre of diesel fuel in water over 15 minutes. are provided with the highest standards of
For more information about the Imbiber service and advice.
system, see page 71. “Our job is made easier by the fact that we’ve
not only acquired some excellent businesses
ENTER NOW AND WIN! but also some outstanding people.
For your chance to win a SafeEquip safety “The plan is to deliver clients even greater
station and Imbiber pack, all you have to do is value by adding the expertise that we’ve
answer the following question correctly: acquired over the last four decades.
When applying eyewash following an “Whittles has a demonstrated ability to work
accident, safety regulations require a flush of successfully for clients with varying properties
what duration? and requirements including investors, owner-
a) 15 minutes occupiers, tenants and developers.”
b) As long as you feel necessary Prior to the acquisition of the TEYS
c) Until the victim says ‘Enough!’ Strata Management offices, Whittles already
operated in three states and territories with
Email your response to the editor John Power offices in Adelaide, Darwin, Alice Springs and
at john.power@niche.com.au before Friday, Maroochydore.
30 April. The winner, drawn from the pool of The company will now operate 11 offices
correct entries, will be notified by phone and/ in fi ve states and territories with a view to
or email. further expansion into new markets when the
Enware Australia Pty Ltd
www.enware.com.au 02 9525 9511
WIN opportunity arises.
Whittles
ME www.whittles.com.au

FM APRIL | MAY 2010

31796_010-017_News.indd 16 2010/03/18 10:52:44

 PHILIPS’ NEW LIGHTING OFFICER
Philips Lighting has appointed Rogier
van der Heide as chief design offi cer,
a newly created position. The role
has already been established within
the Philips Consumer Lifestyle and
Healthcare sectors.
“Lighting design can explore
new and unique ways that lighting can
meet people’s needs and aspirations
through form, function and emotion,”
says Stefano Marzano, CEO Philips
Design and chief design offi cer for
Philips.
“Rogier’s work has shown that he
truly understands how to simply enhance
people’s lives with light. By bringing
Rogier into the design leadership of
the company we are strengthening
our commitment to the fi eld of lighting
design and becoming a better partner
LUCRUM RIDES WAVE OF LIFTRONIC CELEBRATES 25 YEARS for our customers.”
RESIDENTIAL SENTIMENT WITH ACQUISITION A former Arup director, Rogier van
Project management and quantity surveying Liftronic Pty Ltd celebrates 25 years in busi- der Heide has 20 years of experience in
firm Lucrum Consulting (formerly Gleeds ness – and the company is commemorating the design-led innovation and the creation
Australia) has been appointed by Southern event with the acquisition of Elite Elevators. of lighting solutions.
Cross Assets as project and cost manager Liftronic, the largest Australian-owned and He is recognised internationally
for a premium residential project in Sydney’s operated vertical transport company, is a lead- as one of the leading architectural
exclusive Killara. ing supplier of a wide range of lift and escalator lighting design specialists and has
The project located at 9–23 Bruce Avenue solutions, including design, installation, mainte- been awarded many of the industry’s
will include 54 apartments with five penthouses nance and refurbishment services. most prestigious awards, including the
across three low-rise buildings. The apartments The company offers a large range of standard Lighting Designer of the Year Award
also feature two levels of underground parking. and customised lift and escalator products, along 1998, the International Association of
Lucrum Consulting are providing complete with high-quality modernisation and 24-hour Lighting Design Radiance Award in
project and cost management services to maintenance repair and service products. 2005 and the International Lighting
Southern Cross Assets including operating as Fine examples of Liftronic’s product range Design Award of Excellence in 2005
the superintendent of the contract between the can be seen in many shopping centres, bulky and 2006.
owner and construction contractor as well as goods developments, museums, private resi- Until recently, he was director
overseeing and managing the project to ensure dences, offices, railway stations and residential at Arup and global business leader
it is delivered on schedule. developments across Australia — see a range of Lighting Design of Arup Lighting.
The apartments are designed by Drew case studies on Liftronic’s website. Philips Lighting
Dickson Architects and constructed by Duffy “Also, we are also proud to announce – in our www.lighting.philips.com.au
Kennedy Constructions. 25th year – the acquisition of Elite Elevators,”
Lucrum Consulting says a company spokesperson. “This acquisition
www.lucrumconsulting.com.au is part of Liftronic’s strategic growth plan to con-
solidate its operations nationally while entering
and strengthening new markets and regions.”
DID YOU KNOW? Elite is an active and successful lift instal-
Research for the Cochrane Collaboration lation and maintenance business operating
suggests that workers who are able to mainly in the Gold Coast area of South East
have input into the way their hours are Queensland, and will complement Liftronic’s
structured might experience tangible existing operations in this and the wider Queen-
health benefi ts. sland markets. The Liftronic Group says it looks
Self-scheduling was found to have forward to continuing to supply superior vertical
positive impacts on a number of health transport products and solutions to its valued
outcomes, including blood pressure, clients and customers nationally.
sleep, and mental health. Liftronic Pty Ltd Rogier van der Heide

www.liftronic.com.au

FM APRIL | MAY 2010

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 018 PROFILE

FM APRIL | MAY 2010

31796_016-021_Profile-Graystone.indd 18 2010/03/18 10:57:6

 n 2007 Cook Medical Australia and Graystone embarked

I on a new venture to build a $21 million world-class

medical research and manufacturing facility in the heart
of Brisbane Technology Park (BTP) at Eight Mile Plains,
Queensland.
Brisbane Technology Park is widely recognised as Queen-
sland’s premier technology park and is home to a number of
high-profi le companies in the health and medical sector. Cook
is one such company, an occupant of BTP since 1989, a global
success story and a market leader in the R&D and manufacture
of medical devices.
Cook specialises in the design and manufacture of medical
devices, one of which is endovascular grafts, which are used for
the treatment of aortic aneurysms. Approximately 80 percent
of patients can be treated with off the shelf products that Cook
manufactures in a range of standard sizes; the company also
specialises in patient-specific, custom-made devices.
Cook has also been a leader in IVF technologies since the
1980s and is one of the few global companies to manufacture
and supply the complete range of devices and IVF solutions that
comprise the IVF product chain.

SMOOTH OPERATION AT HIGH-TECH

MEDICAL FACILITY
The world-class Cook Medical Australia medical facility, constructed by Graystone at Brisbane
Technology Park, is proof that a sophisticated building can function with minimal pain to the
management team. BRUCE LOXTON from Graystone reflects on one of the company’s most
successful construction projects.

FM APRIL | MAY 2010

31796_016-021_Profile-Graystone.indd 19 2010/03/18 11:29:7

 020 PROFILE

FIRST RELATIONSHIP
The relationship with Graystone dates back to 2006, when an
agreement was put in place for Graystone to purchase Cook’s
existing building on a 1.8ha site at BTP. This transaction
occurred in 2008 and Graystone has since transformed 2000
square metres of Cook’s historic laboratory facility into an
impressive commercial office and technical space.
Planning for the new facility commenced early in 2006
and Cook engaged Graystone to undertake the design and
construction of the project later that year. The initial design
process took approximately 12 months and construction started
in September 2007. While there were a number of challenges
along the way, Graystone delivered ‘practical completion’ in
March 2009 and the facility opened its doors soon afterwards.

RELOCATON IN STAGES
Cook transitioned their relocation to the new facility over
a three-month period, allowing for clean room validation
and subsequent inspections by the TGA (Therapeutic Goods
Administration) and their CE mark certified body, before full
occupation could occur. During this time Cook continued to
operate out of their original facility.
Now, twelve months after opening, operations at Cook
couldn’t be smoother. Cook Medical Australia’s facilities man-
ager, Mark Carleton, who was on Cook’s building project team
and is responsible for the day-to-day maintenance and produc-
tion engineering of the facility, says, “It’s turned out to be a
great installation and a great place to work. As a manufacturing
facility, which is really its primary purpose, we have a stand-
out clean room. Cook’s philosophy has always been, ‘if you’re

FM APRIL | MAY 2010

31796_016-021_Profile-Graystone.indd 20 2010/03/18 10:57:20

 going to do something, then do it well,’ and the new facility “The trafficable ceiling basically provides a service grid on bottom left: Laboratory
areas at Cook Medical
embodies this philosophy”. the ceiling area, allowing us to drop service poles down on a Australia’s facility at
three-metre grid,” Carleton explains. “As our layout changes – Brisbane Technology
Park are ordered and
WORKING WITH THE FM TEAM and to accommodate any future movements – it is very easy for easy to clean.
Graystone worked closely with the Cook facilities manage- us to bring services down from dedicated purpose-built service
above left: General
ment team during the design process to ensure that this columns that we suspend from the ceiling. The columns don’t office areas are well lit,
world-class and complex building would meet the highest touch the floor, which makes cleaning much easier.” with plenty of flexibility
to grow thanks to the
standards of safety and cleanliness. Clean rooms are rated on The clean room has a number of other features, including modular fitout.
air tests, which determine the number of suspended particles flush walls that are easy to clean and create less opportunity for
above right: The
and the particle sizes. The Cook clean rooms, which cover pockets of ‘dead air’. The vinyl on the floor is colour-coded to cafeteria echoes the
an area of more than 1400 square meters, were designed with identify the levels of cleanliness within that zone of the clean clean lines of the rest of
the building.
pressurised HEPA (high efficiency particulate absorbing) room. Automatic doors and infrared sensor hand taps minimise
fi lter air flow systems to maintain the required cleanliness of the transfer of germs that could potentially be carried into the
the air at all times. The volume of the air in the room creates clean room. Windows are fitted with little or no ledge surfaces
sufficient pressure so that when a door is opened the clean air to minimise dust collection.
under pressure keeps dust and unwanted particles out. The The defects liability period for the project expired in mid-
placement of the fi lters, the number of air changes, the flow March 2010. For the size and complexity of the project, a defects
path of air leaving the room and then re-entering the room list of 30 items with a rectification cost in the order of $5000 is an
after fi ltration, were some of the critical variables to assess impressive achievement for the design and construction team. FM
during the design process.
Bruce Loxton, Graystone’s general manager – project delivery, has over
TRAFFICABLE CEILINGS 20 years experience in the design and delivery of complex technical facili-
Trafficable ceilings were another challenge during design and ties and commercial offices. Graystone has been developing customised
construction. The costs associated with this ceiling were offset science and technology real estate since 1989.
by the ongoing maintenance benefits. The clean rooms do not
need to be shut down while routine repairs are carried out. The Photography: courtesy Mark Carleton.
requirements of the clean room in terms of power, compressed
air, vacuum and data are all addressed and maintained from the More information
trafficable ceiling. If a fluorescent tube needs replacing, then it Cook Medical Australia www.cookmedical.com
is done from above so the integrity is not compromised. Graystone www.graystone.com.au

FM APRIL | MAY 2010

31796_016-021_Profile-Graystone.indd 21 2010/03/18 10:57:38

 022 HEALTH

PRIVATE PUBLIC PARTNERSHIPS IN HEALTH

FACILITIES: A CANDID DIAGNOSIS
The private and public sectors routinely join forces to design, construct and manage Australia’s healthcare
infrastructure. But, asks IAN FORBES, does this process necessarily deliver the best clinical outcomes for
patients and healthcare providers?

F
or those not familiar with the concept of Private Pub- Labour government that followed continued this model of
lic Partnerships (PPP) in the health sector – as distinct PPP procurement, but made it more systematic and the pro-
from the more comprehensive PPP developments of cess more manageable.
roads, schools and prisons now popular in Australia, the UK, The underlying philosophy of PPP was that each group
New Zealand and Canada – its foundation lies with the history does what it does best – the private construction and fi nancing
of hospital development in the UK. consortia (SPV) managing and handling the risks associated
Although there has been a history of private and public with the building and development, while the running and
interrelationships in Australian hospital building and health delivering of clinical services was provided by the public health
services for many years, the formulation of the PPP as it is system.
structured today is essentially based on the British model. The Another aspect was that several willing private sector
PPP was a hospital procurement process established initially consortia would be given an opportunity to compete for the
under the Thatcher Government in the late 1990s to create project, hence protecting the probity of selection and generat-
the opportunity for major private sector lenders to become ing the lowest or best fi nancial deal for the lessee. Finally, the
involved in designing, building and maintaining public health legal structure of the PPP would establish a series of outcome
infrastructure. This was done essentially to close the enormous and performance measures with fi nancial penalties that would
hospital building shortage left by years of neglect in capital have to be met by the SPV during the lease period.
spending since the 1970s. There is no doubt that the process has procured for the UK
There were several key points established in the forerun- a massive number of major multimillion-pound (and a few bil-
ner of the PPP called the Private Finance Initiative (PFI), still lion-pound) hospitals. Approximately 139 have been procured
a term generally used for most health-related public private since 1997, so PPP has been declared a successful procurement
arrangements in the UK. First, the economic incentive method. Across Canada and in Australia we have seen similar
needed to engage the private sector, a favourite theme of the major PPP hospitals developed. They are now being developed
Thatcher era, was a long-term guarantee or ‘lease’ by the gov- in New South Wales, Victoria, Queensland and South Austra-
ernment to an organisation called a Special Purpose Vehicle lia, essentially as a way of moving very large health projects by
(SPV), created for the 25- to 30-year ownership period. governments unwilling to borrow and fi nance these develop-
The SPV owned the hospital building for the lease period, ments. One needs to ask questions, however, about what we
and then ultimately handed it back to the government. The mean by ‘success’, and from whose point of view.

CLINICAL OUTCOMES?
In numerous conferences on PPPs in Australia and the UK,
the legal and fi nancial fraternities claim to have done well
as a result of PPPs. Similarly, most of the successful bidders
of the construction work with their design teams have had
good fi nancial returns and are pleased with the outcomes of
the process. Several PPP building solutions have won awards
for their appearance, environmental resilience and exciting
configurations.
Little has been said, however, about the clinical outcomes
by the governments or the user groups who ‘lease’ the facil-
ity. Research by the European Health Property Network1
into English PFI projects has raised concerns about the future
flexibility of many hospitals built with tight plans developed
to meet known requirements and to essentially minimise the
facility management costs, a key responsibility of the SPV.
These potential changes are described as a concern despite
provisions in the contract to allow for alterations.

FM APRIL | MAY 2010

31796_022-024_Health-Forbes.indd 022 2010/03/18 16:18:33

 Opportunity for savings from clinical operations is not an issue planners are concerned with the measurable outcome, not the above: The Royal
Women’s Hospital in
with which the SPV has a concern, since this is not part of its process by which it is achieved. Parkville, Melbourne, is
contractual obligation. The SPV’s concern is with long-term Why this is a concern in PPPs is that the application of the one of many hospitals
built in Australia using
fi nancial stability, while the health system’s requirements are PPP process has as its concern, the minimising of tender time a PPP commercial
concerned with the provision for constant change due to inde- and the minimising of tender costs, regardless of the claims about arrangement.

fi nable technical innovation. This is a problem not likely found whole-of-life and life-cycle decisions being applied to the solu-
in PPP roads or even prisons. tion, as this influences the tendered lease amount (referred to as
the unitary payment). The PPP process in fact doesn’t allow for
PROGRESSIVE SPACES the real objective of the project to be achieved, namely explora-
A concern most often expressed in articles and research about tion of better clinical outcomes. One would perhaps say – ‘but
the hospitals built under PPP is: what kinds of environments the facility brief covers this and it is the responsibility of the users
have been built and do they actually show any innovation that to make sure their requirements are stipulated’.
can be described as clinically progressive? To address this, one Significantly, the brief is only a starting point in a dialogue
has to understand that clinically progressive spaces are those and not the end point. Lawson’s research shows that architects
that are patient-focused, socially aware and not simply accom- don’t believe it is possible to predetermine every situation that
modating the technical needs for medical intervention. will be faced from a brief. Any architect who has worked with
Examples of innovations have been achieved in non-PPP clinical users will tell you problems don’t present themselves in
solutions2 through continual interaction between design neat little packages to be resolved sequentially like engineering
teams and clinical users who are being challenged by the calculations on a computer. It is often in the attempt to resolve
design’s evolution and encouraged to consider the use of space spatial and operational problems that dichotomy appears, or
now and in the future. To understand this process one needs the philosophy of the user is challenged and needs rethink-
to understand the nature of the design process itself, as best ing. Assumptions made in early stages can be carried well into
described by authors such as Bryan Lawson, whose book How the design, then the need for change becomes clear with fully
Designers Think: The Design Process Demystifi ed 3 recognises the integrated engineering solutions and the clarity of users about
clash of different objectives in approaches between scientifi - what they are actually going to get. The essential dialogue to
cally trained disciplines like engineers and project managers create innovation comes from this exchange. The PPP process
who are problem and process focused, while architects and inherently restricts such full exchange.

FM APRIL | MAY 2010

31796_022-024_Health-Forbes.indd 023 2010/03/18 10:59:10

 024 HEALTH

above: The Australian

PPP model for
BEYOND THE CONTRACT “A concern most often expressed in articles
The hectic PPP process involves concerns for the things the
healthcare facility and research about the hospitals built
development follows SPV must contract to do that take priority over concerns about
long-standing British
how well the clinical resolution is going, especially if it may under PPP is: what kinds of environments
trends.
lead to a process delay. Representatives of the users are not the have been built and do they show
users. Design reviews are at best ‘dipsticks’ to see where plan- innovation that... is clinically progressive?”
ning is up to. Research by HaCRIC in the UK4 shows that
the planning solutions in PFI/PPPs are too often controlled by
simply applying design guidelines, using rules about operational 2. JK Wang and W Hughes, (2009) ‘Comparative Analysis of Performance
solutions assumed to be best practice. These guides are rarely of PFI and non-PFI Hospitals’ report prepared by the University of Reading
future oriented, being developed from historical experience for the Health Care Research and Innovation Centre (HaCRIC), London, UK.
by expert committees. They therefore create ‘eminence-based’ 3. B Lawson (2006) How Designers Think: The Design Process
solutions, not ‘evidence-based’ ones. Demystified (fourth edition), Elsevier, Oxford, UK.
The PPP process is geared to quickly achieving a building, 4. M Köberle-Gaiser and J Barlow (2007) ‘Adaptability and Innovation in
which will only be as good as the brief can describe, in achiev- Healthcare Facilities’ report by the Imperial College London for the Health
ing clinically appropriate solutions. If there is an expectation Care Research and Innovation Centre (HaCRIC), London, UK.
that real innovation in anything other than the built form can
result, there is likely to be great disappointment, especially for Ian Forbes is a director of Designinc, Sydney office, a health facility architect
those who will occupy these buildings and adapt them over the and health services planner, who has been building hospitals for more than
next 10 years.FM 35 years in Australia and internationally. He is an adjunct professor at the
University of Technology Sydney (UTS) and a director of the Group for
Footnotes Health Architecture and Planning (GHAAP) within the Faculty of Design,
1. A Blanken, G Dewulf and M Bult-Spiering (2009), ‘The Private Finance Architecture and Building, where he does research into healthy and healing
Initiative in the English Health Sector in Capital Investment for Health’, edi- health facility environments.
tors B Rechel, J Erskine, B Dowdswell, S Wright and M McKee, a report
by The European Health Property Network for The European Observatory More information
on Health Systems and Policies, WHO Copenhagen, Denmark. DesignInc www.designinc.com.au

FM APRIL | MAY 2010

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32056_1_Uniguard.indd 1 2010/03/19 15:01:53
 026 HEALTH

LEIGHTON BUYS FM HEALTH PROJECT A FIRST FOR LUCRUM LANCE ARMSTRONG CANCER
BUSINESS RESEARCH CENTRE
Leighton Contractors has bolstered its com- Project management and quantity surveying A lasting link between cycling legend and
mitment to servicing the healthcare and social company Lucrum Consulting, formerly Gleeds cancer survivor Lance Armstrong and South
infrastructure sector by acquiring the busi- Australia, has made its fi rst foray into the health Australia will be created when a new centre for
ness and assets of Adesse’s facility management sector with the recently completed Kolling cancer research at Flinders Medical Centre is
operations. Building for clinical research and education at dedicated in his name.
The acquisition does not include the pur- the Royal North Shore Hospital, St Leonards, “The new research laboratories within
chase of the Adesse name or its other business New South Wales. the Flinders Centre for Innovation in Cancer
operations. Adesse has extensive experience in The $99 million project was designed will be known as the LIVESTRONG Cancer
facility management, essential services mainte- by prominent architecture fi rm Hassell, and Research Centre when it opens in 2011, provid-
nance, engineering and project management in constructed by Bovis Lend Lease for the NSW ing world-class facilities for some of Australia’s
the health and aged care sector. It currently has Government and the University of Sydney. leading cancer researchers,” says Premier Mike
a number of long-term facilities management The building now houses more than 350 Rann.
contracts in and around Melbourne and employs researchers, as well as the hospital’s educational “A huge benefit will be ongoing links
20 people. facilities, including high-tech lecture theatres, between our researchers and the global commu-
Peter Hicks, general manager of Leighton the Douglas Piper Library, the internationally nity of cancer researchers associated with Lance
Contractors Investment and Facility Manage- recognised Sydney Simulation Centre for clini- Armstrong’s LIVESTRONG Foundation.
ment division, says the acquisition is another cal training, and the Northern Clinical School “Lance Armstrong’s recent visit to South
step in the company’s strategy to enhance its of the University of Sydney. Eventually, more Australia has been an exciting event that has
capabilities in this growing area. than 500 researchers will reside in the building. attracted global attention for his well-known
“We are targeting a number of major health Lucrum provided the quantity surveying and LIVESTRONG Foundation – which has a
care opportunities, including Melbourne’s cost management services for the project. charter to eliminate the suffering and deaths
Parkville Comprehensive Cancer Centre and “It is clear that in the current fi nancial mar- associated with cancer in his lifetime.
the new Royal Adelaide Hospital, and this ket, projects are now, more than ever before, “The Flinders centre will deliver an innova-
acquisition complements our already strong con- needing to adhere to a strict cost management tive, patient-focused approach that will link the
struction and fi nancing capability,” Hicks says. structure,” says David Kelly, managing director key areas of prevention, research, education and
“Leighton Contractors is uniquely posi- of Lucrum Consulting. We are at the forefront care.
tioned to offer clients a fully integrated solution of the industry with established management “The LIVESTRONG Cancer Research
covering design, construction, fi nancing and services to ensure budgets are maintained. Centre will house more than 100 research and
long-term operations and maintenance. “We have diversified into the health area, clinical investigators working collaboratively in
“Our expertise and knowledge of the health which is earmarked for growth at a rate of four orthodox medicine and in holistic methods of
care sector enables us to transform our clients’ percent per annum.” treatment to achieve more effective and faster
ideas into facilities that create a healthier work- The facility comprises 12,000 square metres results in cancer control.
ing environment and better patient outcomes.” of space over twelve floors with four floors dedi- “Funding is being provided by the Federal
The acquired business will integrate with cated to education and seven floors committed and State Governments, the FMC Foundation
Leighton Contractors’ Investment and Facil- to laboratories and research facilities. and thousands of generous South Australians.
ity Management division, which earlier this Construction of the facility took two years “Researchers at FMC are already leaders in
year secured the long-term facility manage- to complete and is an essential part of the $950 biological research into improved markers to
ment contract for seven schools in South East million redevelopment of the campus. detect and contain cancer and alternatives to
Queensland. RNS Redevelopment Project drug treatments.
The Division’s capabilities also include www.nsccahs.health.nsw.gov.au/ Flinders Medical Centre
Menette, a wholly owned subsidiary of Leighton rnsredevelopment www.flinders.sa.gov.au
Contractors, which provides healthcare consul-
tancy and facility management services.
Leighton Contractors
www.leightoncontractors.com.au

FM APRIL | MAY 2010

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 HOSPITAL-GRADE FLOORING ‘HEALTHY ARCHITECTURE’ FOR ACU THOUGHTFUL AGED CARE

Custom design, local manufacture and environ- Woods Bagot’s latest design for the Australian The domestic-style layout of the recently
mental benefits underpin two recent healthcare Catholic University’s (ACU) new Centre for completed St Vincent de Paul aged care facility
installations by Armstrong Flooring. Health and Well-being aims to create new in Geelong, Victoria, was purposely designed to
Armstrong’s flooring solutions for the standards in energy efficiency while providing create a less institutional look and feel. A secure
Royal Children’s Hospital, Melbourne, and the an attractive social and working environment. and healthy environment was a key objective in
Flinders Medical Centre, Adelaide, incorporate Designed to reflect its primary purpose of the Woodhead-designed facility.
their custom-designed ‘Infi nity’ product. Based operation, the new Centre for Health and Well- The facility comprises three buildings for
on the proven Armstrong ‘Accolade Plus’ and being is Woods Bagot’s latest energy-efficient residential accommodation and a fourth building
slip-resistant ‘Accolade Safe Plus’ ranges, it pro- building concept – adopting active mass cooling for administration, as well as off-street parking
vides the freedom to custom-design a floor that concrete slabs, rainwater harvesting, solar hot and landscaping. In sympathy with the site
complements any interior design. water heating panels, six wind turbines and a and to create more of a residential streetscape
The Infi nity palette provides a range of 24 rooftop garden terrace. frontage, the accommodation buildings are
harmonious base colour combinations, to which The proposed research and teaching facility positioned around the administration building.
can be added additional colour chips to create is considered a positive development in ‘healthy Woodhead Melbourne principal and aged-
a floor that matches a project’s required colour architecture’, as the building is set to create new care design specialist, Derek Pitt, says the
scheme – you can make your own design online standards in energy-efficient design without development was designed with the residents’
at www.armstronginfi nity.com.au compromising the attractive social and working needs and operational efficiency in mind.
Another perfect product for the healthcare environment for faculty members. “Access from the administration section to
sector is the Armstrong ‘Accolade’, a proven The building’s section plan reflects its the residential areas, for instance, is via a covered
eco-friendly choice. programmatic organisation, as faculty offices are link that ties all four buildings together,” Pitt
Accolade is made from inert materials that do accommodated within the northern component says. “These links lead to the living, dining and
not harbour bacteria, making it ideal in health- on a level-by-level basis. service zones of the accommodation buildings,
care environments. It can be coved up the walls “This has allowed for a light-fi lled atrium creating a sense of arrival into each house.
in bathrooms, and the heat welding of standard and circulation core, which means better air “The functional zones in turn spill out
and slip-resistant sheets creates a seamless inte- flow, more sunlight and a happier, healthier to either their respective courtyards or the
gration between wet and dry areas. workplace,” says Woods Bagot director Mark residential wings.”
For 40 years Armstrong has invested locally, Kelly. Woodhead designed the facility to further
with two flooring plants and nearly 200 people Seeking to enhance collaboration and take the needs of the elderly into consideration
producing durable high-performance products. creativity, the workspaces for general teaching by incorporating sustainable design strategies
The company’s sustainable manufacturing and high-level research staff alike are well and practices throughout the scheme.
policies have resulted in environmental awards integrated in the southern component of the The roof shape, for example, of all living
such as the Greenhouse Challenge Plus awards centre. areas and residents’ rooms was designed to
for CO2 reduction, and the Keep Australia “We aim to lead the industry in the pursuit maximise daylight, cross-ventilation and solar
Beautiful awards for recycling post-consumer of sustainable design practices. Our objective control, and to accommodate solar collectors for
waste. Armstrong has also been a fi nalist in the is to provide our clients with products of water heating and electricity production.
savewater awards®. high performance standards which respond The implementation of thermal mass
Armstrong Flooring appropriately to their needs, while reducing the internally, lightweight insulated external
www.armstrong-aust.com.au impact on the environment,” Mark Kelly says. cladding, and heating and cooling devices such
1800 632 624 Woods Bagot (in conjunction with as hydronic heating, ceiling fans and evaporative
NHArchitecture) was recently awarded the cooling add further environmentally sustainable
world’s fi rst 6 Star Green Star Convention design features to the development.
Centre Design PILOT certified rating for the Woodhead Architects
Melbourne Convention and Exhibition Centre. www.woodhead.com.au
ACU
www.acu.edu.au

FM APRIL | MAY 2010

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 028 FUTURE FM CREATING TOMORROW’S FM TODAY

Facilities for an ageing population

Professor Richard Reed. As Australia’s population ages, our participation of women, family break- factors (Hogan 2004). In Australia in
healthcare infrastructure will have down and decreasing household size, it 1976 approximately one in six older
to change in response to growing appears that informal care that has been people were aged 80 years and over; by
demand for services and changing previously provided by family members 1996 it was one in fi ve and by 2016 it will
socio-economic conditions. will decline. This will place even more be one in four. Figure 2 shows that by
PROFESSOR RICHARD REED pressure on aged care facilities with the year 2051, more than nine percent
and MONIKA CSESKO offer facility varying levels of quality. Over time as the (or 2.3 million people) are forecast to be
managers some much needed number of aged people increases there aged more than 80 years (ABS 2006).
advice about likely trends. will be more of them with severe medical The primary driving factors of Austra-
problems requiring healthcare services lia’s ageing population were identified as
n increasingly important area and the provision of facilities, which in fertility, mortality and migration (Kippen

A for facility managers from a

health and population per-
spective relates to Australia’s older
turn has implications for developers and
providers of this type of accommoda-
tion. The perceived heightened demand
2002). Note that fertility has fallen to
unprecedented low levels and is cur-
rently below the level required to replace
population base. This is due to a rapidly for facilities creates an opportunity to the population, while mortality rates at
ageing population with increased life expand upon and further develop a sec- older ages have fallen between 20 and
expectancy due to new cures or preven- tor that has been regarded as a highly 50 percent since the early 1970s. An
tion of disease and illnesses, as well as specialised asset class. The provision, examination of Australia’s demographic
lower fertility rates for younger families. however, needs to reflect accurate pattern revealed that following World
The proportion of Australia’s age struc- demand and ensure that each develop- War II when fertility rates reached 3.5
ture is similar to Canada, New Zealand ment (i.e. level of supply) is in line with children per woman, a large baby boom
and the US (see Figure 1). demand (AIHW 2006). commenced and continued into the early
As the aged population continues to Both demographic and economic 1960s (Harding 2005). Now this baby
grow each year, increasing numbers of issues drive demand for residential aged boom generation is entering retirement
older persons will require specialised care facilities, although demographic age and will exert a significant influence
below: Figure 1. An
international comparison care facilities to meet their needs. In factors, including population ageing, on Australia’s aged population until
of the proportion of over
addition to other demographic changes, health expectancies and access to infor- 2050 (City of Melbourne 2002). This
60-year-olds (source:
United Nations, 2006). including increasing rates of labour force mal care are highlighted as the primary is due to the large size of this group in
contrast to the preceding cohort and
FIGURE 1. the cohort following, i.e. ‘X’ generation.
Following the ‘baby boom’ years an era
known as the ‘baby bust’ occurred in the
early 1980s, with fertility rates declin-
ing to below two children per woman
(Harding 2005). Coupled with increas-
ing longevity, these factors are forecast
to increase further (a) the portion of the
aged population, with 2.4 persons of
working age for every person aged 65
years and over in 2040 compared to 7.3
in 1960, and also (b) the number of very
elderly in the population (Czaja 1990).

Health considerations
The underlying determinant of the need
for aged care is the level of disability in
the community (Howe and Schofield
1996). A relationship between age-
ing and deteriorating physical health
has been commonly accepted and

FM APRIL | MAY 2010

31796_028-031_Future FM.indd 028 2010/03/18 11:00:56

 cross-sectional data using a variety of FIGURE 2.
measures of health has consistently
supported the association between age
and health (Markides 1989). It can be
argued that better health services post-
pone illness (e.g. deteriorating physical
illness) until later in life, and along with
compression of morbidity (i.e. reduced
period of suffering) the demand for
medical services is likely to be reduced.
In turn, this could be due to longer peri-
ods free of disability and a shorter period
of disability followed by death sooner.
This was, however, strongly challenged
by subsequent research and it has been
accepted that compression of morbidity
is in fact seeing an increased concen- 2001 2011 2021 2031 2041 2051
tration of health problems in old age,
which in turn causes a higher demand Aged 85 and over Aged 65 and over
for healthcare facilities (Schneider and
Brody 1983).

Emergence of dementia consumers are very responsive to price it prescribes a number of legal require- above: Figure 2. Growth
in the aged population in
Dementia and associated implica- differences among aged care facilities ments for accommodation payments
Australia – 2001 to 2051
tions are fundamental shifts affecting (Nyman 1989). In accordance with the under the operation of the Aged Care (source: ABS, 2006).
the health status of the elderly, since Aged Care Act 1997, Victorian resi- Act 1997.
dementia is the fourth largest cause of dents, for instance, who are entering
death for persons aged 65 years and into a residential care facility face two SUPPLY OF RESIDENTIAL AGED
over (Hogan 2004). Primary forms of types of fees, namely resident fees and CARE FACILITIES
dementia include Alzheimer’s disease, accommodation charges. To meet the Supply of residential care facilities is a
vascular dementia, Lewy body disease, increasing demand for aged care and consequence of a complex web of public
frontotemporal dementia, Creutzfeldt- its high cost to taxpayers, residents are and private relationships and transac-
Jakob disease (CJD) and subcortical required to make a reasonable contri- tions. In a study of the supply of care
dementia (including Parkinson’s dis- bution towards the cost of their care. facilities undertaken in the UK, Kendall
ease and Huntington’s disease), and The resident care fees paid are the et al (2002) identified three broad key
other results caused by disease of the difference between the total fee pay- influences: (a) micro-level, (b) meso-
brain, usually of a chronic or progres- able and the Australian Commonwealth level and (c) macro-level. The supply is
sive nature in which there is disturbance Government subsidy, which is pro- influenced by:
of multiple higher cortical functions, vided. The residential care fee can vary „ the local and national political econo-
including memory, thinking, orientation, depending on the resident’s pensioner mies that determine which provision
comprehension, calculation, learn- status (full pensioner, partial pensioner is made and also shapes what is
ing capacity, language and judgement or non-pensioner) and their require- possible in the markets; included
(World Health Organisation 2006). The ment for extra services. Approximately are external factors, in particular
onset of dementia can be described in 65 percent of residents in residential access to funding and interest rates
terms of a series of stages, from initial aged care receive full means-tested for construction of facilities and
and mild symptoms to a terminal decline pensions, and a further 25 percent developments in the property market
of the central nervous system. There- receive part pensions (Department (note these affect the value of the
fore, people with dementia require of Human Services 2006). Under alternative uses to which residential
both informal care available from within income testing arrangements, the care facilities can be put, especially
the family and community, as well as Australian Government makes the bearing in mind that most residential
the provision of formal care services largest contribution towards meeting care facilities are not purpose-built)
by government and other organisa- aged care costs for the overwhelming „ institutions created by public
tions (Department of Human Services majority of residents. Accommodation purchasers because they design con-
2006). payments are arranged between the tracting regimes, as well as the less
resident and/or their representative, visible ‘relational’ aspects that take
ECONOMIC CONSIDERATIONS and the service provider. Note that the shape in this context – together these
Although the primary demand for government does not receive any part mediate resource flows, and
residential care facilities is driven by of the accommodation payment and „ motivation, profits and price levels of
health issues, the importance of pricing does not determine the amount of such care providers, which are governed
arrangements is critical where private payment in individual cases; however, by local demand for services.

FM APRIL | MAY 2010

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 030 FUTURE FM CREATING TOMORROW’S FM TODAY

Elderly population growth, health aged care from the turn of the century, PROJECTED DEMAND
improvements and changing sex including a likely under-supply of nursing Over the long term, the prevalence of
composition of the elderly population home-type care for high-dependency dementia is anticipated to increase from
are identifi ed as key forces behind aged people, particularly between 59,945 in 2009 to 83,602 persons in
movements in residential care in the US 2006 and 2016. The study recognised, 2020. Over this time period dementia
(Lakdawalla and Philipson 1999). This however, that the data on which the prevalence will increase by an average of
study analysed the relative growth of long-term supply was based had short- three percent per annum. Figure 3 illus-
beds and the elderly population aged comings. The standard planning ratio, trates a relatively stable rate of change
75 years and above, and the fi ndings namely the number of beds available per over the long term with reference to
concluded that ageing can lower the thousand persons aged 70 and over was the effect of dementia, demonstrating
demand for market care by increasing determined using 1983 data; it was not a stronger growth on average of 3.2
the supply of family care-givers, which sensitive to the changing internal age percent between the years of 2009 and
in turn substitutes for market care. Fur- structure of population 70 and over, and 2011. Then it is projected that from 2012
thermore, it was found via demographic in particular the increasing proportion of to 2015 the growth rate of dementia will
analysis that the elderly male population the population aged 80 years and over gradually decline to a low of 2.8 percent;
is growing faster than the elderly female (AIHW 2000). Clearly, persons aged however, it will then stabilise at 2.9 per-
population. If this trend continues there 80 years and over are at greater risk of cent from 2016 to 2020.
will be relatively more healthy elderly admission to residential care (Gibson The largest change in terms of magni-
men to function as spousal care givers. and Liu 1995). tude is anticipated between the years of
This factor, along with improvements in An earlier study into nursing homes 2019 and 2020 when the prevalence of
the health of the elderly, indicates that in Australia estimated the probability of the number of persons with dementia will
possibly per capita demand for aged the first nursing home admission over increase by 2405 persons. Conversely,
care will continue to decline over the a lifetime and the probability of nursing the largest increase is between the years
long term. Note this argument refers to home use in the remaining lifetime at 2012 and 2013, with 1997 additional per-
the level of care needed (i.e. increas- particular ages (Liu 1998). The findings sons anticipated to suffer from dementia
ingly people do not necessarily go concluded the likelihood of entering a and related illnesses. Table 1 indicates
directly into aged care) rather than the nursing home after turning 65 is actually that over the long term the number of
amount of demand, being how many one in three, although only three percent such people will continuously increase at
older residents there are in society. of people aged 65 years and over were a relatively constant rate, averaging 2151
An earlier Australian study examined resident in a nursing home on any given additional persons per annum.
the impact of population ageing on day in 1994-1995 (Liu 1998). It is clear The predictions for the assessment
future use and supply of residential aged that population ageing combined with of the number of persons projected to
care services (Gibson and Liu 1995). health considerations has emerged as be aged 65 years and over in the long
This research forecast hostel and nurs- an important issue and provides the fac- term show that on average this popula-
ing home use from 1993 to 2021 based tors required to drive demand for new/ tion will increase each year at a rate of
on 1993 patterns of actual use, followed improved residential care facilities, while 3.1 percent or by 27,690 persons. The
by a comparison with projected levels of the role of government has been shown population will increase from 744,722
below: Figure 3.
supply. The study found that there may to be the key determinant in the supply persons in 2009 to 1,049,311 persons
Dementia prediction
(2009-2020). be a general under-supply of residential of services. in 2020. The rate of growth will be posi-
tive over the entirety of the long term,
FIGURE 3. with the strongest growth anticipated
between the years of 2009 to 2012,
particularly between 2011 and 2012,
with a rate of growth of 3.8 percent
expected for the year. Following this
increase in the growth rate, there will
be continued increases, although this
will begin to decline and then stabilise
between 2.8 percent and 3.2 percent
for the remainder of the long term. The
long-term impact of the ‘baby boom’
generation will begin to affect the need
for residential care facilities. This factor
appears to be the primary driver of long-
term demand for care. The increasing
prevalence of dementia is projected to
Year impact on the demand for aged care,
which again highlights a potential short-
Dementia Prevalence Rate ofChange
fall for accommodation; however, the
growth rate of dementia cases should be

FM APRIL | MAY 2010

31796_028-031_Future FM.indd 030 2010/03/18 11:01:4

 TABLE 1. WP Hogan (2004), ‘Review of pricing
arrangements in residential aged care’,
ANNUAL LONG-TERM INCREASES IN DEMENTIA Public Production Unit, Australian Govern-
PREVALENCE ment Department of Health and Ageing,
Canberra.
Increase in dementia A Howe and H Scholfield (1996), ‘Will you
Year
prevalence (persons)
need one, or will you be one in the year
2009-10 1,960 2004? – Trends in carer roles and social
policy in Australia over the last and next
2010-11 2,191 20 years’ in Towards a national agenda
for carers: workshop papers, Aged and
2011-12 2,023 Community Care Service Development and
Evaluation Report number 22, Canberra:
2012-13 1,997
AGPS; 3-18.
K Kendall, M Knapp, J Forder, B Hardy,
2013-14 2,047
T Matosevic and P Ware (2002),‘The
2014-15 2,008 state of residential care supply in England:
Lessons from PSSRU’s mixed economy
2015-16 2,256 of care (commissioning and performance)
research program, LSE Health and Social
2016-17 2,208 Care Discussion Paper number 6, LSE
Health and Social Care, pp 1-32.
2017-18 2,213
R Kippen (2002), ‘The future extent of
population ageing in Australia’ in Journal
2018-19 2,349
of Population Research, September, pp

2019-20 2,405 151-58.

D Lakdawalla and T Philipson (1999),
‘Aging and the growth of long-term care’,
relatively stable over the long term, with References National Bureau of Economic Research,
the rate of dementia prevalence remain- Australian Bureau of Statistics (ABS) Working Paper Series, Working Paper
ing relatively constant, being in the order (2006), Yearbook 2006, ABS cat. No. number 6980, pp. 1-32.
of three percent per annum over the long 1301.1 Australian Bureau of Statistics. Z Liu (1998), ‘The probability of nursing
term. This confirms that population age- Australian Institute of Health and Welfare home use over a lifetime’, Welfare Divi-
ing will be the key driver of demand and (AIHW) (2000), Disability and ageing: Aus- sion Working Paper, number 16, AIHW,
that dementia prevalence over this term tralia’s population patterns and implications, Canberra.
will have a relatively minor impact. AIHW Cat. No. DIS 19, AIHW, Canberra. KS Markides (1989), Ageing and Health:
This article has discussed the unique Australian Institute of Health and Welfare Perspectives on gender, race, ethnicity and
nature of aged care facilities. There are (AIHW) (2006), Media release, ‘Residential class, Sage Publications, Newbury Park.
many upcoming challenges for facility aged care supply continues to grow’, Aus- JA Nyman (1989), ‘The private demand
managers of aged care accommoda- tralian Institute of Health and Welfare. for nursing home care’ in Journal of
tion, who must keep abreast of the City of Melbourne (2002), Baby boomer Health Economics, volume 8 number 2,
changing needs of Australia’s ageing strategy: Strategies for over 55s, Forward pp.209-31.
population. FM plan for older people 2003-2006, City of EL Schneider and JA Brody (1983), ‘Aging,
Melbourne, Melbourne. natural death and the compression of
Richard Reed is professor of the School S J Czaja (1990), Human Factor Research morbidity: Another view’ in New England
of Management and Marketing, Faculty of Needs for an Aging Population, National Journal of Medicine, number 309, pp
Business and Law, at Deakin University in Academy Press, Washington. 845-5.
Victoria. Department of Human Services (2006), United Nations (2006), Statistical Division,
Monika Csesko is a manager within Ernst Dementia Demographics, Melbourne. http://unstats.un.org.
& Young Real Estate Advisory Services D Gibson and Z Liu (1995), ‘Planning ratios World Health Organisation, International
group, having joined in 2005. She spe- and population growth: will there be a shortfall (2006), Classification of Diseases – Clinical
cialises in the healthcare and aged care in residential aged care by 2021?’ in Austra- Descriptions and Diagnostic Guideline,
sectors, concentrating in property valuation, lian Journal on Ageing, vol.14, no.2, pp 57-62. www.mentalhealth.com.
but also having involvement in feasibil- A Harding (2005), ‘Analysing Australia’s
ity studies, value added strategic advice, ageing population: A demographic picture’, More information
strategic site selection and specialised National Centre for Social and Economic Deakin University
consultancy. Her experience includes Modelling, paper presented to Australia’s (FM courses)
involvement with government authorities, Ageing Population Summit 2005, Financial www.deakin.edu.au/scitech/ab
major institutions, private investors and Review Conference, Sydney 27 September Ernst & Young
developers. 2005. www.ey.com/au

FM APRIL | MAY 2010

31796_028-031_Future FM.indd 031 2010/03/18 11:01:7

 032 ENERGY WATCH MAXIMISING ENERGY EFFICIENCY, MINIMISING COSTS

Where is Australia’s solar air-conditioning?

Sue Falcke. Australia is one of the sunniest ones!). It can support low-carbon, green The first is the formation of an industry
countries in the world, and yet building initiatives, and provide levels of network and support group, the Austra-
only four of the world’s 424 solar occupant comfort equivalent to those lian Solar Cooling Interest Group (www.
air-conditioning installations are obtained with traditional air-conditioning ausscig.org), which has grown to around
on this continent. SUE FALCKE, systems. Compared with traditional 180 members. The group offers mem-
exhibition manager ARBS, asks systems, solar air-conditioning also bers education and help with modelling
why we are lagging behind the rest offers savings of up to 80 percent in and design.
of the world. greenhouse gas emissions and up to 90 Another initiative is the New South
percent in peak energy consumption. Wales Government’s recent tender

W
hy has Australia been so Dr Kohlenbach says there’s a for the delivery of a number of renew-
slow to adopt solar air- ‘chicken and egg’ problem in Austra- able energy courses, which will help
conditioning technologies? lia. There are few qualified specialists to increase the pool of professionals
It’s a topic of intense interest to Dr Paul capable of designing solar cooling sys- in Australia capable of, and interested
Kohlenbach, Australia’s leading solar tems for buildings, which means that few in, working with solar energy/cooling
below: Energy air-conditioning consultant, who will systems are designed to take advantage systems.
Conservation Systems
share his insights into the current state of the technology. While there are so few Better education and a larger pool
was involved in the
design and delivery of of play in a seminar at the upcoming installations, market demand remains of qualifi ed resources will support our
the world’s largest solar
Air-Conditioning, Refrigeration and small. And while market demand fl edgling industry, which Dr Kohlenbach
air-conditioning system
for Tesco Lotus’ new Building Services Exhibition (ARBS remains small, few people will invest the expects to grow exponentially. By this
‘green’ hypermarket
2010), which is being held in Sydney time needed to learn how best to model time next year, he anticipates there
at Rama 1 in Bangkok.
Covering up to 2200 from 12 to 14 April 2010. and design for solar air-conditioning. will be eight Australian solar cooling
square metres, the Tesco
Solar air-conditioning is demon- installations.
store’s solar collectors
are located on the car strably a viable technology, with many INTEREST GROUP In his seminar at ARBS 2010, Dr
park’s roof and produce
successful installations across Europe Fortunately, there are a few initiatives Kohlenbach will use case studies to help
up to 600,000 kilowatts
of power annually. (and not forgetting the four Australian underway that will change this situation. illustrate the lessons learned from solar

There are few qualified specialists capable of designing

solar cooling systems for buildings, which means that
few systems are designed to take advantage of the
technology.

FM APRIL | MAY 2010

31796_032-033_Energy.indd 032 2010/03/18 11:25:59 31164_1 R

 cooling installations in Australia and greenhouse gas emissions and energy electricity and gas costs inevitably rise,
overseas. He will also offer a technical conservation. solar air-conditioning becomes even
comparison between the three or four Solar cooling, solar hot water and more economically attractive.
major solar cooling technologies, show- solar space heating can go hand in hand, So the future of solar cooling in
ing the costs and performance of each. efficiently addressing three energy- Australia should be bright. It should lead
“The choice of technology is not intensive aspects of normal life. There are us to a time when we are emitting fewer
straightforward and depends very much also significant cost savings to be made greenhouse gases, using less power
on the customer’s primary motivation in areas such as the maintenance of our and generally running more effi cient
for choosing solar cooling – whether that electricity grids. At the moment, electric- buildings.
is greenhouse gas emission reduc- ity grids in Australia must be oversized in
tion, reduced energy use, upgrading a order to cater for peak demand on a few EDUCATE YOURSELF
building’s energy rating from four to fi ve days a year, and air-conditioning is a huge The Air-Conditioning, Refrigeration and
or fi ve to six stars, or for educational or contributor to peak demand. Building Services Exhibition (ARBS)
economic reasons.” Solar air-conditioning has the is the largest event of its type in the
Design is also a major consideration – potential to substantially reduce peak southern hemisphere, and is set to
over and above the installation cost electricity demands, thereby allowing for attract approximately 10,000 visitors
of the system, customers must smaller grids that cost less to maintain. from around Australia and the world.
remember to allow sufficient funds to In the future, our electricity suppliers On display will be the latest innovations
cover proper analysis and design. Dr may well introduce solar air-conditioning in building, heating, cooling, air-con-
Kohlenbach suggests a successful solar in strategic locations in order to reduce ditioning, ventilation and refrigeration
cooling project is 90 percent about their grid maintenance costs. products and services. FM
the design and 10 percent about the For the rest of us too, the driver is
installation. likely to be economic. As the costs of More information
electricity and natural gas rise, we’ll be ARBS 2010
AUSTRALIAN POTENTIAL looking for cheaper alternatives. Based www.arbs.com.au
Solar cooling technology has huge on a lifetime cost calculation, solar cool- 03 8623 3014
potential in Australia, and not just to ing systems can already be cost-effective Australian Solar Cooling Interest Group
support obvious goals such as reduced compared with traditional systems. As www.ausscig.org

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2010/03/18 PM
11:26:11
 034 HYGIENE

DRY TECHNOLOGY DESERVES A HAND

After noticing Dyson’s extraordinary Airblade hand drying devices in washrooms at Melbourne Airport, we
invited Dyson’s commercial sales manager – South-East Asia, JOHN BRYANT, to explain the development
of this new technology and justify its claimed array of health benefits.

and dryers came as a bit of a surprise – both to His hands were properly dry, not semi-dry or damp as they

H Dyson when the idea was conceived, and to the

market, when three years after the initial idea the
product became a reality.
would be after a protracted session with a conventional dryer.
It was apparent that if this science was applied correctly, hand
drying could be revolutionised.
Much like the vacuum cleaner, hand dryers were a forgot- Thousands of design hours were spent fi nding the most
ten category… there had been no technology changes in more aerodynamic and efficient way of driving pressurised air
than 50 years. Although, interestingly, speak to anyone about through a fi nely engineered aperture of less than 0.3 of a mil-
hand dryers and the frustration is acute. Many of them simply limetre. This slit – the machine’s ‘blade’ – delivers a curtain
don’t work. of air at a constant, uniform pressure, while its ergonomi-
But Dyson changed this, providing a breakthrough in hand cally curved shape ensures the whole hand is coated with air,
drying technology, and an entirely new engineering direction including the fi ne crevasses between the fi ngers and backs of
into commercial appliances for the company. hands.
below: Dyson says its So, why the surprise to Dyson? One of our engineers, who At the core of the Dyson Airblade hand dryer is the Dyson
new non-heat Airblade
hand dryers are faster,
was studying the properties of airflow while working on new Digital Motor (DDM) – a small, long-life, low-energy,
more energy-efficient digital motor technology, discovered that by putting his wet brushless motor that spins at 1666 revolutions per second to
and more hygienic than
old-fashioned hot air
hands in front of a high-speed sheet of unheated air, the force produce enough air pressure for the Dyson Airblade to dry
hard dryers. of the air removed the water completely in a matter of seconds. hands without the need for heat.

POINTING A FINGER AT HYGIENE

A key issue discovered during the extensive research phase, and
one unknown to most of the general population, was the fact
that conventional hand dryers were unhygienic, blowing out
germ-laden air onto freshly washed hands.
Housed in the Dyson Airblade hand dryer is a lifetime,
hospital-grade HEPA (high-efficiency particulate air) fi lter,
which removes 99.9 percent of bacteria from the air before it
is expelled from the machine onto people’s hands. To further
enhance hygiene, the machine’s casing is coated with silver
anti-microbial additives to suppress bacterial and fungal
growth by 99.9 percent. The casing is also resistant to impact,
chipping and graffiti, demonstrating our forethought about the
environment in which the product was likely to be used.
The A01 Airblade casing is made of die-cast aluminium
with a metallic silver gloss lacquer fi nish or, in the case of the
new A03, a metallic steel polycarbonate-ABS, with the mate-
rial for both models able to be recycled at end of life. The A03
also comes in a white fi nish.
Operation of the unit is automatic – infra-red sensors detect
when users insert their hands. With a total input power con-
sumption of 1600 watts and a one-watt standby, the Airblade
hand dyer uses up to 80 percent less energy than conventional
warm air hand dryers.
The result: unheated air comes out of a Dyson Airblade
hand dryer at 180 metres per second to dry hands in just 10
seconds. Simply put, it’s the fi rst hand dryer that actually works
properly. It’s tough and has been put through its paces to make
sure it withstands the toughest environments, from public
washrooms at international airports to commercial kitchens.

FM APRIL | MAY 2010

31796_034-036_Hygiene-Dyson.indd 034 2010/03/18 11:27:19 32018_1_F

 RESEARCH AND TESTING
Along with the extensive biological and scientific testing
undertaken on the Airblade by Dyson’s in-house microbi-
ologists, research was conducted on the Airblade by Leeds
University and Bradford University, with in-house skincare
research also supported by the British Skin Foundation and the
Royal Institute of Public Health.
According to Anna Zilnyk, certification officer at the
Royal Institute of Public Health, “The Royal Institute of
Public Health has reviewed the testing protocols, in particular
those from Bradford University, on the Dyson Airblade hand
dryer, and consider the hand dryer a significant step forward in
hygienic electrical hand dryer technology.”
The latest testing on the hand dryer was run by an
independent French test lab IRM (Institut de Recherche
Microbiologique), which specialises in the study of antimicro-
bial agents. IRM carried out tests under EU Standard EN1500.
The amount of bacteria on hands was measured before and after
drying hands for 10 seconds in the Dyson Airblade hand dryer.
The findings revealed that the hand dryer reduces contamination
The Airblade removes
by 89.5 percent. In other words, the Airblade went beyond its 99.9 percent of bacteria
primary function of drying hands and actually removed bacteria. from the air before the
air is expelled from the
machine onto each user’s
OK IN FOOD HANDLING AREAS hands, making it ideal for
hospital and healthcare
The A01 Airblade hand dryer was also recently reviewed by applications.
HACCP Australia, and subsequently HACCP International

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 036 HYGIENE

SAVING PAPER
7. The two sheets 6. It’s then
forced through The launch of a new-technology hand dryer that is fast,
of air literally
scrape water from two apertures - hygienic and energy-effi cient means facility managers
hands. creating sheets
now have the option of purchasing or leasing a hand
of air travelling at
400mph. drying device that will not only perform signifi cantly
better than conventional warm air hand dryers, but will
also be more sensitive to the environment than a paper
towel dispenser.
In fact, using just one Dyson Airblade 200 times a day
for fi ve years saves 730,000 paper towels* from being
produced, transported and disposed of.
*Calculation based on an average of two paper towels per
5. Air passes into the hand dry.
air ducts which are
insulated to reduce
noise.

THE CHALLENGE
Melbourne Airport was receiving regular correspondence
4. The air then reaches from tenants, airline staff and the general public, raising con-
the motor, which
channels it up and cerns about the hand drying facilities available in the airport
through the machine. bathrooms. In order to determine the extent of the concern,
Melbourne Airport undertook a survey to determine action.
2. Its passes through a
hospital-grade HEPA 3. The purified air
The survey supported complaints that the existing hand dryers
filter, removing over passes over the did not work properly, with sensors not activating, and that
99.9% of the bacteria. electronics, cooling
them.
bathrooms were considered dirty due to the amount of paper
1. Dirty washroom air is towels left strewn on floors.
sucked in by the Dyson In response, Melbourne Airport began to look at alterna-
digital motor.
tive solutions that would overcome these complaints, and be
in keeping with the organisation’s environmental strategy and
overall vision for the future.

food technologists, in accordance with HACCP’s Food Safety THE SOLUTION

Certification Program, and approved as the fi rst and only Melbourne Airport facilities manager, Joe Cremona, fi rst came
hand dryer endorsed for food safety excellence and use in across the Dyson Airblade hand dryer while visiting the 2008
food handling areas. designEX trade event. He was pleased with the benefits the
Dyson Airblade hand dryers are now available in the UK, US, product offered over conventional warm air hand dryers and
Australia, New Zealand, United Arab Emirates, Republic of paper towels.
Ireland and throughout Europe, with installations already in “I was initially impressed with the 10-second drying time,
place at international airports, high-profi le hotels, restaurants, and the fact that it really did dry hands; my observations have
hospitals and other public places. been that where paper towels are not available, most people
walk out of bathrooms shaking the water from their hands or
CASE STUDY: MELBOURNE AIRPORT wiping them on clothes,” says Cremona. “After the demon-
In 2008 Melbourne Airport commenced work on a $330 mil- stration, however, the environmental benefits were obvious
lion expansion – the biggest private sector transport project in when comparing the unit to paper towels and to other hand
Victoria. dryers that use a heating element over extended periods of
The terminal is set to increase by 25,000 square metres, time.”
with significant additions to concourse space, cafés, lounges When asked about fi nancial considerations, Cremona says:
and retail outlets. Alongside this, 2008 saw the preparation “I’ve done calculations in terms of consumables only, essen-
and renewal of the Melbourne Airport Environment Strategy, tially the purchase of paper towels. I haven’t calculated waste
which outlines the programs, objectives, targets and actions for or electrical savings yet, but even without this, the total cost of
improving environmental performance at Melbourne Airport Airblades purchased is recoverable in just over a year.” FM
for the next five years.
An important part of this strategy is resource efficiency, John Bryant is Dyson’s commercial sales manager – South-East Asia.
with a target of a 25 percent reduction in energy usage per
square metre of APAM-controlled terminal area by 2013. More information
This commitment to responsible growth sees the airport Dyson Australia
needing to maintain and create facilities for staff, tenants and www.dyson.com.au
surrounding communities that are consistent with the overall
long-term vision of an airport that is safe, secure, efficient and For more case studies, visit www.dysonairblade.com.au/news and select
environmentally sustainable. from the company dropdown menu.

FM APRIL | MAY 2010

31796_034-036_Hygiene-Dyson.indd 036 2010/03/18 11:27:31

 2

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31796_038_Hygiene-Followers.indd 38 2010/03/18 11:35:45
31990_1_Armstrong.indd 1 2010/03/12 08:57:5
 040
040FITOUT
FITOUTFM
FM AESTHETICS, COMFORT, FUNCTION AND EFFICIENCY

New AFRDI Standards will influence office fitout

Julian Ridgers Changing expectations for the to accommodate ever-wider and deeper – and desks have started to shrink again
from AFRDI.
performance of office space, CRT screens, while screens or partitions in depth with the near universal adop-
changes in the way humans work between the desks and workstations tion of flat-screen LCD computer display
in the office environment… even sought to achieve high levels of acoustic technology, which requires a minimal
changes in the size of humans absorption to reduce the whirring of desktop footprint.
– these are some of the factors, computer cooling fans. The open office In line with modern business practice,
writes JULIAN RIDGERS, that are had been well and truly born at the which always seeks greater efficiency,
influencing the production of a new conceptual level, but through necessity, facilities managers face the challenge
Australasian Furnishing Research was often segregated into cubicles. The of fitting more workstations into a given
and Development Institute (AFRDI) 1997 Standards reflected the possibility area, while still maintaining efficient and
Standard for desking systems and of evolutionary change in the physical healthy working conditions.
workstations. workplace, but did not address hardware It is into this evolving environment
issues arising from the process. that AFRDI has stepped to draft a new

T
he existing Standards covering Now the open office concept is AFRDI Standard to bring current under-
desking systems and worksta- realised by low dividing screens to standing and technical considerations
tions – AS/NZS 4442:1997 and encourage communication between to issues that are central to the modern
AS/NZS 4443:1997 – were published 13 workers – a legacy of quieter computers offi ce workspace.
years ago, and even then they contained
many legacy considerations referencing
an earlier era of business.
“What is certain is the physical face of tomorrow’s office
In 1997, the office environment was will change: the role of the Standard will be to ensure that
changing – desks were becoming larger the basic quality of the furnishings remains adequate.”
As AFRDI chairman Peter McCutch-
eon says, the new Standard will be no
silver bullet: the permutations possible
in the fi tout and layout of the modern
offi ce are too vast to cover everything.
But equally, he says, there is little
point in persevering with a Standard
that pertains to a vanishing workplace
environment.

ESTABLISHING NEW
PARAMETERS
The new Standard will establish
parameters, for instance, to assist
manufacturers faced with the practical
question of how to manufacture a four-
seat bench workstation for, say, $2000,
compared to an earlier generation
average of $1200 for a single place, yet
still maintain structural integrity and the
ability to group workstations together.
Or the manufacturer may wish to omit
redundant workstation legs in certain
modular configurations: in short, the
Standard will contain comprehensive
advice on these and other issues of
maintaining quality and durability.

FM APRIL | MAY 2010

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 While the process of producing a new weighing, for example, 145kg. Under the to encourage responsible manufac-
broad Standard is still in its early stages programs being developed by AFRDI turing while being conscious of the
involving input from many interested technical manager Ian Burton, AFRDI environment and sustainability, and
parties, AFRDI is actively considering plans to be able to certify chairs that the complexity of producing Standards
another Standard just to cover surface are able to safely perform well outside starts to emerge. Like most human
finishes for workstations, so numerous the normally accepted performance endeavours, it’s ultimately a compro-
are the options available. envelope. Rated load testing will be mise, but in this case, one in which just
What is certain is that the physical done at two levels – up to 135kg, and up about all the possible permutations
face of tomorrow’s office will change: to 160kg. There will be two durability have been carefully considered.
the role of the Standard will be to ensure options within each level, one for single
that the basic quality of the furnishings shift operations, the other for multi-shift. Julian Ridgers is marketing and membership
remains adequate. Burton cautions, however, that officer with the Australasian Furnishing
advertising claims of chairs being Research and Development Institute (AFRDI)
RATED LOADS rated to 200kg or more should generally Limited.
AFRDI is also working to produce rated be treated with suspicion. As part of its AFRDI is a not-for-profit independent testing
load Standards for height-adjustable testing schedule, AFRDI often subjects and certification organisation principally
office chairs. The work is a response to chairs to more than 200,000 full- serving the Australian and New Zealand
client and market demand, driven in part load duty cycles, not only load applied furnishing industries, but increasingly carrying
by the relatively rapid changes in human vertically to the seat, but also to the seat out testing and R&D work for international
sizing and weight since the 1970s, and back, and to the arms (where fitted). companies. The company is accredited by
by the reality that it is no longer unusual It’s a testing regime that weeds NATA as a public testing agency, and is also a
for a workplace to have to accommodate out faulty products and components – registered research agency (RRA), able to do
a worker with a body mass above 110kg. suffice to say that AFRDI has seen little, research work that attracts tax concessions on
As part of duty of care to employees, if any, evidence of chairs being able behalf of other companies.
and to minimise risk of future liability to successfully cope with the extreme
claims, those charged with fitout and loads that some advertisers claim. More information
supply need to know that a chair is able Couple the need for increased strength AFRDI
to withstand regular use by somebody and durability, along with an imperative www.furntech.org.au

Taskair ™

“Air delivery at your workstation”

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2010/03/18 11:49:31
 042 GREEN ZONE YOUR GUIDE TO A MORE SUSTAINABLE ENVIRONMENT

GreenTag gets green light

Australian-owned ecospecifier Design and development of the recognised as the highest possible
Global has introduced a new GreenTag mark has occurred over three standard for green building materials
four-tier GreenTag eco-label years, under the watchful eye of some of and methods,” says Baggs.
David Baggs. certification process, aimed at the world’s top advisors in eco-labelling
raising standards for green building standards, green building and green GREEN STAR APPROVAL
materials and methods. product development. PENDING
GreenTag operates on four tiers – In Australia, GreenTag has the potential
avid Baggs, ecospecifier Global’s bronze, silver, gold or platinum – to rate to become a benchmark for green

D technical director, launched the

company’s much anticipated
GreenTag quality mark at the Green Cities
and position a product at the top end of
the green building market for materials
and methods.
products vying for selection in buildings
to be approved by the Green Star
system, awarded by the Green Building
Conference in Melbourne in late February The GreenTag standard has been Council of Australia (GBCA).
(see our review on page 72). created to comply with or exceed the Currently, ecospecifier’s GreenTag
GreenTag is a third-party, green highest international green building is going through the final stages of
building certification system, rating requirements, and Baggs expects its application for acceptance as an
underpinned by rigorous scientific and it will be adopted in many overseas authorised third-party certification
life cycle assessment (LCA) testing markets, including the Middle East, authority with the GBCA.
processes. Its advanced and robust South-East Asia, India and China. “We have designed GreenTag to
LCA certification methodology, which “Australian exporters with GreenTag be an efficient one-stop solution for
has been developed exclusively by certifi ed products will also be instantly the benefit of the whole industry,” says
ecospecifier, is a world first. at a distinct advantage in overseas Baggs, “as it will speed up product
Baggs says he is convinced the markets, as this system becomes research and planning processes in the
GreenTag will “simply and effectively
demonstrate to the market and the
industry which building materials and Design and development of the GreenTag mark has
methods are ecological, safe and occurred over three years, under the watchful eye of some
socially responsible compared to other
of the world’s top advisors in eco-labelling standards,
comparable-purpose, ‘business as
usual’ products”.
green building and green product development.

FM APRIL | MAY 2010

31796_042-043_Green-Ecospecifier.indd 042 2010/03/18 11:36:59

 specification and purchase of green “Our main intention is to enable the pro-
building products.” tection of natural systems to the utmost
The GreenTag rating certification and help in the quest to deliver healthier
is seen as a versatile process that will built environments,” says Baggs.
also optionally assess products against Since its debut in 2002, ecospecifier
other green building schemes around has created a reliable resource for the
Australia, including NABERS, BASIX, building industry in Australia, as a trusted
BCA and overseas schemes, including third-party verifier of green building prod-
LEED, BREEAM, Estidama Pearl, Green ucts, fitout materials and technologies.
Building Index and Green Mark. In 2008, the company took a leap onto
“To protect the natural environment, it the world stage to take up a leadership
is important to begin with a good sustain- position in the Middle East, as an industry
able design; however, the building blocks resource and service in green product
of any project rely on the quality, charac- knowledge and application. When the
teristics and advanced functionality of UAE and, more specifically, Abu Dhabi
the products selected,” Baggs explains. Emirate, mandated new directions for
“These are critical for the outcome the building sector in the region ‘to start
of any construction project that is seek- greening the Middle East’, ecospecifier
ing a top green building scheme rating.” Global became a key adviser in these pro-
Baggs contends that the LCA cesses, helping to develop green policies
inherent in GreenTag is particularly and processes for the building industry.
important, as it determines the environ- Now ecospecifier Global is also
mental and health impacts of a product working with key local partners with
from the sourcing and refining of its raw websites also in South Africa, south-
materials, transport, manufacturing and east Asia and China. FM
disposal, including reuse, recycling,
operations and maintenance, over the More information
whole life of the product. ecospecifier www.ecospecifier.org

COMING UP:
JUNE–JULY 10 ISSUE
Don’t miss these important features in our next issue:

Flooring Education
Environmentally responsible flooring materials and Regardless of whether a facility manager is a seasoned
processes are under the spotlight in our Flooring feature; in professional or newcomer to the profession, education is
fact, the whole definition of sustainable flooring is set for fundamental to career development. In this feature we
review by competing certifying bodies. will be making some ground-breaking announcements
about changes to Australia’s FM educational offerings and
Lighting processes. Not to be missed.
Lighting is never far from the minds of facility managers,
who are under constant pressure to find the perfect blend of
aesthetic appeal and energy-efficient performance. Including
informative case studies and new product announcements. And much, much more…

ENQUIRIES:
Editorial: Call the editor John Power on (03) 9948 4914.
Advertising: Call our advertising team on (03) 9948 4900 or email advertising@niche.com.au
32050_1

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 044 GREEN ZONE YOUR GUIDE TO A MORE SUSTAINABLE ENVIRONMENT

ADVANCED ENVIRONMENTAL
CHANGES NAME TO BUILT ECOLOGY
Advanced Environmental, a specialist sustainable design service of WSP Lincolne Scott,
is re-branding and expanding – the new name of the business is Built Ecology.

ccording to WSP Lincolne offices open in Brisbane and London, Ecology is indicative of the growth in

A Scott managing director Ché

Wall, Built Ecology is the new
name for Australia’s first and foremost
the time is right to refine the brand name
to better reflect what they’re about.”
demand for our unique services, but also
of the shift in the broader market,” he
says.
consultancy dedicated to progressive GLOBAL PRESENCE “With offices in London and San
environmental design, which coincides The new offices will complement exist- Francisco – two markets widely
with the opening of two new offices. ing offices in Sydney, Melbourne and recognised as the most progressive
“For the past 14 years Advanced San Francisco, with global coordination in sustainable design – we are better
Environmental has led the way in the of the Built Ecology brand and services tapped into the growing area of green
delivery of world-leading services by Matthew Jessup. building policy development, to the
across Australia,” Wall says. “With the Jessup, who will remain in Sydney, benefit of our clients in Australia and
basic tenets of no ‘green-wash’, always is the global leader of Built Ecology and elsewhere. Our clients also benefit
looking beyond compliance, and only a principal of WSP Lincolne Scott. He from a truly global service and capacity
celebrating projects that get built – that has been with Advanced Environmental across the wider WSP Group, in partner-
The new name Built philosophy will remain unchanged under for 10 years, having joined the firm as a ship with WSP Flack + Kurtz in the US,
Ecology is designed to
acknowledge the living, the new name of Built Ecology. graduate. WSP Lincolne Scott in Australia and
breathing character of “The growth of Advanced Environ-
“But as demand for the team’s unique now WSP Buildings in the UK.”
today’s workplaces and
civic structures. services grows exponentially, and new mental and its transformation to Built Jessup says the new London and
Brisbane offices will be led by expe-
rienced staff from existing offices in
Australia to ensure consistency of
approach and capacity.
Patrick Campbell has gone to
Brisbane to lead a local team in one of
the busiest green building markets in
Australia. The Brisbane office is working
on the $450 million Queensland Police
Academy at Wacol and a 44-floor,
62,500-square-metre office tower at 111
Eagle Steet on Brisbane’s major CBD
waterfront.
Matthew Payne has transferred to
London to provide services through
Europe and to enable Built Ecology to
better support London-based architects
working on projects in Australia. The
London team is currently working with
Brookfield Multiplex on the £110 million
redevelopment of the prominent Castle
House site at the Elephant & Castle, with
a landmark energy-efficient, 408-
apartment residential tower. FM

More information
WSP Lincolne Scott
www.wspgroup.com

FM APRIL | MAY 2010

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 WESTFIELD PROJECT MAKES
UDIA NATIONAL FINALS
Design consultancy Umow Lai, which advocates sustainable construction, ftout and management
practices, has been prased for its work on the major Westfield complex at Mill Park, Victoria.

mow Lai’s fi rst project for

U Westfi eld at Plenty Valley,

on the northern outskirts of
Melbourne, was a fi nalist in the Mas-
terplanned Development category of
the Urban Development Institute of
Australia (UDIA) National Awards for
Excellence announced in Sydney in
mid-March.
Westfield engaged the South
Yarra-based building services engineer-
ing consultancy, which specialises in
sustainable design, to carry out all the
building services for the $110 million
project. The new complex is located on
McDonald’s Road in Mill Park.
“Being able to successfully deliver
the project on budget and on time was
particularly satisfying, as this was the
first project our company has under-
taken for Westfield,” says Gareth Day,
Umow Lai’s senior associate, who ABOUT UDIA
headed the firm’s team.
The Urban Development Institute of Australia (UDIA) is Australia’s peak
“Over a 12-month period, we deliv-
representative body for all segments of the urban development industry. UDIA
ered a range of services that included is a not-for-profi t industry body dedicated to the representation of Australia’s
mechanical and electrical engineering, development industry. UDIA’s main purpose is to advance the credibility and
a building automation system to control integrity of the urban development industry. UDIA is a federation of fi ve state
all the air-conditioning in the build- associations that aim to promote the urban development industry in achieving
ing, fire detection and protection and sustainable urban development. Special UDIA programs provide greater rates
security. As part of our role, we reviewed of sustainable development and encourage professionalism and innovation
the fitouts for all 100 tenancies – they within the industry.

include fi ve major retailers, as well as a UDIA has an important national voice in development matters, particularly in
new community centre – to ensure that relation to initiatives for homebuyers, urban developers, professionals and

they complied with Westfield’s stringent others who are involved in urban development.

guidelines.
“We worked very hard to make sure
we delivered a very high standard of able to deliver the project on budget and industry and recognise outstanding
service and I believe this award reflects on time, and then to win this prestigious achievements of high-quality develop-
the successful outcome of this bench- award, is a very rewarding result.” ments that contribute to the industry,
mark project. The Westfield Plenty Valley project government and community. FM
“As the independent contract admin- was the winner of the UDIA Victoria’s
istrator, we took a proactive approach to Award for Excellence, ‘Master Planned More information
our work. We also formed a tight team Development’ category, announced last Umow Lai
with NHA Architecture and Westfield and year. The awards celebrate Australia’s www.umowlai.com.au
this certainly helped resolve construction contemporary knowledge, skills and UDIA
issues as they arose. I think that being innovation in the urban development www.udia.com.au

FM APRIL | MAY 2010

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 046 GREEN ZONE YOUR GUIDE TO A MORE SUSTAINABLE ENVIRONMENT

SOLAR POWER ALL NIGHT LONG CANBERRA AIRPORT AIMS CARBON REAL-TIME MONITOR
FOR STARS
‘Baseload’ solar power, once a distant dream, Canberra International Airport is again at the The Carbon Real-Time system from CarbonetiX
is now a reality. While solar electricity was forefront of environmentally sustainable design, monitors the current electricity usage of
once limited to when the sun was shining, solar following the release of 3, 5, 7 Molonglo Drive, individual circuits, allowing you to monitor the
thermal energy can now operate 24 hours a the latest addition to Brindabella Business Park. electricity usage of your lights, power outlets,
day, even at night, with an ingenious and cheap The new building continues the theme of hot water system, etc.
storage method utilising molten salt. neighbouring buildings while projecting its own The Carbon Real-Time system attaches
“There are plants in Spain operating with individuality through the use of bold colours, current transformers (CTs) linked to a
energy storage right now, providing electricity distinct glazing and its imposing size. transmitter onto individual circuits, and is
all night long,” says Matthew Wright, executive The concrete structure comprises five floors suitable for metering conductors carrying up
director of the not-for-profit organisation of open plan office tenancy plus two floors to 100 amps. The data is sent wirelessly to a
Beyond Zero Emissions. of undercover parking. At just under 36,000 receiver and database and communications
“Most Australians are not aware of this square metres, it is significantly larger than the hub. From there, the data is sent, via wire
technology, even though it has the capacity park’s surrounding structures. or WiFi, to your computer network and the
to revolutionise the way Australia produces The building features a range of high-quality Internet. Using the Carbon Real-Time interface,
electricity and eliminate global warming ‘green’ design elements, including Viridian you can view your electricity usage on any
pollution from coal.” Molten salt storage uses ThermoTech insulating glass units (IGUs), Internet-enabled computer or mobile phone.
common salts, such as potassium nitrate, which solar hot water, water recycling, external sun The Carbon Real-Time interface includes
are readily available and non-toxic. Using the screening and a tri-generation facility, which many useful metrics. View current electricity
sun’s energy, these salts are heated to high will provide increased energy efficiency to both usage within one minute of Real-Time, or view
temperatures and stored in insulated storage mechanical and electrical plant. Green and blue electricity usage by day, week, month or year.
tanks. When electricity is needed, the heat in perforated aluminium panels line the lengths View current electricity usage via consumption,
the molten salt is used to create steam to turn a of the building, providing sun screening and cost or carbon dioxide emissions. Understand
turbine. This sort of electricity is dispatchable, reflecting the building’s aviation location. your greenhouse gas emissions through the use
meaning it can be sent out on demand at any Overall, the building comprises of meaningful statistics (e.g. black balloons of
time of day, so it can replace the baseload approximately 5000 square metres of glazed carbon dioxide).
electricity made from burning fossil fuels. areas. A distinctive characteristic of the Carbon
“The arguments for needing coal, gas or The two lower ground floors offer over 200 Real-Time system is its comprehensive
nuclear power to provide our electricity needs secure car spaces and large storage facilities comparison reports, showing ‘before and after’
in a modern economy are completely false,” serviced by a dedicated goods lift and loading metrics. Check your results after efficiency
Wright says. “Solar thermal power with storage area. The lower ground floor houses 30 works to see if they’ve been effective.
is proven technology, which will reliably provide showers, change room facilities and bicycle The Carbon Real-Time system has sufficient
the backbone of modern 100 percent renewable storage, to encourage workers to take a more flexibility to measure not only electricity
electricity grids. environmentally friendly mode of transport to usage, but also electricity generation,
“The US, Middle East and North Africa have work. water consumption, gas consumption and
proposals in the pipeline that, combined, are fi ve Once internal fitouts are complete, 3, 5, 7 temperature.
times greater than Australia’s total coal-fired Molonglo Drive will also incorporate a tri- Carbon Real-Time can be customised to suit
electricity capacity.” generation plant. Tri-generation is a process your individual requirements, and gold, silver
Beyond Zero Emissions whereby natural gas is used as the input source and bronze packages are available for common
www.beyondzeroemissions.org of energy to generate electricity for both cooling configurations. A customised web interface or
and heating purposes. interactive touch screen for public displays is
Canberra Airport also available.
www.canberraairport.com.au Carbon Real-Time
Viridian www.carbonrealtime.com.au
www.viridianglass.com CarbonetiX
www.carbonetix.com.au

FM APRIL | MAY 2010

31796_046-047_Green-followers.indd 046 2010/03/19 09:48:11

 IS YOUR GLASS UP TO SCRATCH? TANKS ARE ‘PART OF THE CALCULATING REAL PRINTER COSTS
LANDSCAPE’
National glazing consumables and hardware In a masterstroke of ‘hidden’ architectural Kyocera Mita, one of the world’s leading
supplier, NFK, now offers specialised glass innovation, a Melbourne-based company has document imaging companies, is revealing
performance measurement tools from leading provided an exceptional solution to Australia’s to Australian businesses the true costs of
US company EDTM. water problems by designing patented space- purchasing and running a laser printer, with a
This innovative and quality range enables saving concrete water tanks that double as front unique total cost of ownership (TCO) calculator.
easy and accurate testing of glass performance fences, retaining walls, courtyard enclosures The calculator tool is preconfigured with a
properties, U values, digital thicknesses of or planter boxes, easily holding in excess of variety of printers from all the major vendors.
single panes, IGUs and more. 10,000 litres without the usual ‘eyesore’ of the It provides a comparative breakdown of key
The Window Energy Profiler (pictured above) traditional water tank. running costs, producing a comprehensive
is a portable device that can test glass within “These appealing concrete designer report that demonstrates how Kyocera’s
framed windows and provide measurements of tanks offer strength and durability and can be ECOSYS technology can save money when
the estimated SHGC value along with the UV, decorated (tiled, rendered, painted) to suit any compared with other brands and models.
visible light and infrared transmission values. décor,” says founder and CEO of Landscape The TCO calculator tool is available 24/7
The Profiler has an opening that is large Tanks, John Woodhouse. “They may also be for any business or individual who is looking
enough to fit over the window sash of an coupled together for unlimited water storage to reduce costs or purchase a printer, and
installed window, allowing the properties of capacity, forming a brilliant water feature in enables them to compare the cost of running
existing windows to be accurately measured, the process. They are an ideal retaining wall current printer fleets with a new Kyocera Mita
and the necessity for replacement windows or courtyard surround, offering the added device. It is easy to use and provides an instant
determined. benefit of a raised planter box to provide instant calculation.
Another product, the Glass-Chek PRO digital privacy.” The TCO of a printer or multifunction device
glass thickness meter and Low E detector, The high-quality concrete tanks have (MFD) is a combination of its purchase price,
offers multiple capabilities, including the ability a number of patents to their innovative consumables and service and maintenance
to measure glass, air space and IG thickness of tank systems, which also have significant costs (training time, infrastructure and
triple pane units with the push of a button. The commercial applications. “We have had a software). It’s not uncommon for the cost of
tool can also detect a Low-E coating on any number of councils and shires interested in consumables over the life of a laser printer
surface of a double pane window from a single using the tanks as part of a retaining wall/ or MFD to be four or more times greater than
side, meaning there’s no need to check both feature for their parks and gardens to offset the the initial purchase cost, especially as more
sides of the window; this is a major advantage drain on precious water supplies,” Woodhouse companies move to colour and graphics-heavy
for multistorey buildings where there is only explains. printing.
access to the inside of the window. “Schools are also embracing the tanks,” he “Understanding the real TCO has been
The Glass-Chek PRO provides metric continues. “Landscape Tanks has changed the proven time and time again as having the
readings to the nearest 0.1 of a millimetre. way people think of water storage by turning it potential to save businesses thousands of
These tools can clearly and simply discern into a garden feature. You can even use them as dollars over the life of a single printing device,
the capabilities of high-performance glass a front or side fence. let alone a fleet of them,” says Sam Higgins,
products, demonstrating compliance or “Garden designers, developers and builders research director at the analyst firm Longhaus.
otherwise with nominated ratings and ensuring of existing and new structures can save on costs The calculator is available now at www.
your building is benefiting from the right energy by using landscape water tanks as a four-in- kyoceramita.com.au/aboutus/Pages/
glazing solution. one option – i.e. retaining wall, front/side fence, TCOCalculator.aspx
NFK planter box and water tank – while also adding a Kyocera Mita
www.nfk.com.au magnificent feature to any property.” www.kyoceramita.com.au
Landscape Tanks
www.landscapetanks.com.au

FM APRIL | MAY 2010

31796_046-047_Green-followers.indd 047 2010/03/19 09:48:27

 048 GREEN ZONE YOUR GUIDE TO A MORE SUSTAINABLE ENVIRONMENT

heading

DECK THE (SCOUT) HALLS IMPROVE HVAC EFFICIENCY HYDRO POWER TO THE PEOPLE

Scouts Australia New South Wales will become A new white paper from Rockwell Automation The people of Imaki, a small community on the
climate change champions in the greenest details how facility managers and owners can southern coast of Tanna Island, Vanuatu, are
scout halls in Australia, with the support of reduce energy consumption and maximise enjoying sustainable and reliable energy for
more than $1 million from the New South Wales savings with HVAC control upgrade technology. the first time following the installation of a new
Government’s Climate Change Fund. The paper outlines a new option to help convert hydropower system. The project was conceived
Scouts Australia New South Wales is one of constant volume HVAC systems to variable as a partnership between the University of
18 organisations to secure $6.8 million for water air volume (VAV) control while avoiding the New South Wales (UNSW), final year student
and energy savings through the Climate Change cost and complexity typically associated with Chris McGrath and engineering consulting firm
Fund’s Public Facilities Program, which was changing mechanical or building automation Cundall.
announced recently by the Minister for Climate control systems. As the thesis project for his final year of
Change and the Environment, Frank Sartor, at a The white paper, ‘Leveraging the Power of undergraduate studies, McGrath worked
visit to the Drummoyne Scout Group’s hall. Intelligent Motor Control to Maximise HVAC with the UNSW School of Photovoltaic and
“This project will showcase the System Efficiency’, describes the technology Renewable Energy Engineering to conceive
environmental benefits of water and energy behind this upgrade option, outlines the cost- a Remote Area Power System (RAPS) for the
efficiency in scout halls, camps and activity saving benefits, and breaks down a leading Imaki community.
centres across New South Wales,” Sartor food manufacturer’s payback as an example. By Travelling to Tanna Island, McGrath forged
says. “It will also help the scouts save 17 million adjusting fan speeds, the upgrade option helps a strong relationship with an island chief with
litres of water and almost 100 tonnes of carbon facility managers reduce energy consumption family ties with the Imaki chief to kick-start the
pollution a year, as well as money on bills. and building owners reap payback in a relatively vision. Cundall, an engineering firm specialising
“Importantly, the project also includes a short time – often less than a year. The new in sustainable design for the built environment,
major education component, including training upgrade option helps building owners avoid had donated funding for the project.
workshops for scout leaders, the production of a costly redesign and capital investments “The existing energy services supplying the
Scouting for Savings CD, and an action pack to associated with new systems. village were poor, with crude facilities supplying
help the association’s 20,000 youth members Designed as a self-contained unit for easy the secondary school, church and other
and their families make similar savings at home.” installation, the integrated control solution amenities,” McGrath explains. “Nonetheless,
The scouts will replace single-flush toilets delivers more energy savings at a fraction of the community had a basic understanding of the
with dual-flush models, install water-efficient the cost of a traditional hardware retrofit. The use and potential of electricity, and community
taps and showerheads and replace electric hot unit includes temperature and carbon dioxide consultation identified the primary school as
water with heat pump systems in 120 facilities. sensors, a microcontroller, a high-performance the highest priority for alternative sustainable
The New South Wales Government’s variable frequency drive and a touch-screen energy supply.”
Climate Change Fund is helping to meet New operator interface. Rather than cycling between The advantages of the RAPS system are
South Wales Government targets to achieve constant speed and off, HVAC fans controlled numerous – staff and students have access to
20 percent renewable energy consumption by by the variable frequency drive automatically improved learning tools, including computers,
2020, save 4000 gigawatts per hour of annual adjust in response to heating or cooling needs. overhead projectors and photocopiers; there
electricity savings by 2014, increase annual The white paper, ‘Leveraging the Power is also provision for lighting, mobile phone
water recycling to 70 billion litres, and save 145 of Intelligent Motor Control to Maximise charging, printing, improved communication
billion litres of water a year by 2015. HVAC System Efficiency’, is available at the and refrigeration at the school.
Department of Environment, Rockwell Automation Literature Library. For Perhaps the most innovative and novel
Climate Change and Water more information on intelligent motor control, feature of the project is the fact that the hydro
www.environment.nsw.gov.au visit www.rockwellautomation.com/solutions/ resource is actually the existing community
intelligentcontrol water supply.
Rockwell Automation Cundall
www.rockwellautomation.com.au www.cundall.com.au

FM APRIL | MAY 2010

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31937_1_FM subs ad (Apr/May).indd 59 2010/03/03 13:38:52
 050 INDUSTRY

PAPERLESS WAREHOUSING –
PRODUCTIVITY IS ALL WRAPPED UP
Technological improvements have revolutionised warehouse operations in recent years, delivering space
efficiencies and turnaround times that would have been unthinkable just a few years ago. JEFF SALTON speaks
with numerous industry experts about the present and future of warehousing.

H
ark back to an old Monty while some employ hundreds of work- requirements. He says most warehouses
Python movie, The Life of Brian, ers, much of the decision-making is fit into three categories:
set around 30AD, when one computer-driven. Even robotics plays 1. technology-enlightened
character asks: ‘What have the Romans a part in some high-tech warehouses. 2. some technology, and
done for us?’ The response is a compre- Keeping a warehouse fully function- 3. manual systems.
hensive list of impressive innovations ing while managing its energy bills is “Smaller operations with limited
that would quiet the most ardent doubter. no easy matter. Warehouse managers finances tend to stick with paper-based
The same could be said for technology need to be good multi-taskers, to say supply cycles; i.e. receipt/despatch
when applied to warehousing. The list the least. notices, due to cost, volume and the
of technological improvements over the Bill Henman from the College of types of products they warehouse,”
past few years has impacted favourably Warehousing Education and Research Henman says. “However, companies
upon this industry. Centre says the goal of most warehouse that handle many SKUs [stock-keeping
below: Stallion has
supplied this new- Today, many warehouses operate managers is to remove the reliance on unit, pronounced ‘skew’], such as
technology HVAC
24/7 on incredibly tight schedules and paper-based systems and increase hardware or stationery suppliers with
equipment, controlled
by a building house thousands of individual items productivity gains while maintaining thousands of SKUs, would struggle
management system
from multiple suppliers and despatch or reducing costs. In many situations, under the old paper-based system.”
(BMS), at Hurstville,
New South Wales. them to a myriad of destinations. And technology has helped meet these He defines a small warehouse as one
handling one to 300 SKUs, a medium
facility dealing with 300 to 3000
SKUs, while a large warehouse may
have more than 3000 SKUs. Coles and
Woolworths supermarkets have around
27,000 SKUs and the Department of
Defence has more than a million.
Imagine keeping three- or four-part
invoices/despatch notices, etc, for
these items! You’d practically need a
warehouse to store all the warehouse
documents.
“Often the amount of technology found
in a warehouse will be determined by the
customers with whom you wish to com-
municate. If you’re importing from China,
electronic information transfer will beat
the delivery of products by around four to
six weeks, allowing warehouse manag-
ers to gear up for deliveries; i.e. hire more
casual staff, conduct racking movements
in advance to free up space, etc.”
Henman believes if your customers
are high-tech, they will expect the same
from their suppliers.
He says supermarkets used to house
six weeks’ supply of products, now they

FM APRIL | MAY 2010

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 hold four to six days maximum on most bottlenecks, big companies transmit have sales reps roaming the country and above: Large air
handling units being
items. electronically copies of consignment consolidating their orders back in the
assembled by Stallion in
“Cash registers record every two documents to let everyone know exactly office at the end of the week with paper- a warehouse at Botany,
New South Wales.
hours of stock movements back to the what’s coming and what’s expected. based inventory information. Now,
central warehouse to replenish shelf Because many customers are given electronic orders and transfers have
stock within 48 hours,” he says. direct electronic access to the goods removed the middleman.
“If you’re supplying to one of these they store in a third party’s warehouse, “Inventory systems synchronised
organisations, they may schedule your they can also order in real time and, of to the warehouses or manufacturers
truck to arrive at a despatch location course, expect instant responses. let everyone see stock levels, move-
say two to three pm on Wednesday for To accommodate these types of ments, and problems straight away.
certain items, between 11 am and noon requests, Henman says most ware- Built-in alarms notify staff of minimum
Thursday for another set of items, and houses are broken into zones – fast, stock levels, allowing personnel to
Friday nine to 10am for yet another medium and slow-moving. check regularly to see which items need
item. Miss your delivery time and either “I would say most warehouses are replenishing.”
reschedule for another time, pay a pen- eight to 10 zones in total, ranging from
alty – or both,” he says. “Or worse still… very, very, very fast to very, very, very PICK ‘N’ PACK REVOLUTION
bad luck! slow. A good strategy is to categorise Some years back, RF (radio frequency)
“Truck drivers are using PDAs items by volume, not commodity. scanning and barcoding revolutionised
for electronic signing of goods and “For instance, Zone A is being picked the warehouse. Staff with handheld
evidence of deliveries – there’s no paper- all the time, but G hardly ever, so group- scanners could easily locate stock on
work, just a barcode, which is recorded ing saves time on personnel time having shelves and allocate them to a despatch
on the client’s computer system, the to walk or drive from one end of the order in record time. Some were even
despatch computer and the truck com- warehouse to the other. Even though the ‘encouraged’ to wear GPS devices, so
pany’s system (if using a third party). products may be very different, group- managers could track personnel move-
Often their PDAs are linked to GPS ing fast-moving products together can ments and ascertain if stock locations
units, so employers can track delivery produce real productivity gains. could be changed to reduce the time it
progress and productivity.” In the ‘old days’, Henman says, some took staff to walk between items, or back
Henman says to help streamline companies would employ huge telesales to the despatch department. Even fork-
operations and avoid unnecessary forces to deal with all their orders, or lifts entering and leaving areas to pick up

FM APRIL | MAY 2010

31796_050-054_Industry-Lead.indd 051 2010/03/18 16:22:7

 052 INDUSTRY

or deposit pallets were recorded using handheld device, which would also reg- Concentrating on picking only in this
RF scanning devices. ister on the rack and central computer, article, the voice system directs the
The industry has continued to move and then continue to the next light. operator to perform each pick. For
forward. While Volkswagen in Europe example:
has deployed the use of robotic devices Voice-directed Computer: Go to building two.
to pick and despatch car and engine A number of computer-controlled, voice- Operator: Ready.
parts around the world within 48 hours, directed picking systems have been Computer: Aisle seven.
most operations in Australia still involve achieving productivity gains that are Operator: Ready.
humans filling orders. The amount of delighting clients throughout Australia. Computer: Bay 19.
technological assistance they receive, Voice-directed warehousing is the Operator: Ready.
however, is growing. implementation of speech recognition Computer: Pick four boxes of
New racking systems have played a software in warehouse management canned tomatoes, 800 grams.
large part in this movement. Gravity-flow systems. Originally limited to picking, Operator: Ready.
racks that bring each product to the front voice-directed warehousing can now Computer: What are the check-
and within easy reach of the warehouse extend to receiving/put-away, replenish- digits?
worker are commonplace, but human ment and shipping. Operator: Four-five-three. (May
error and delays in locating the correct One of the productivity benefits of be from the pallet or location)
item still hinder the extent of the technol- voice-based systems is that they allow Computer: How many remain?
ogy’s ability to make improvements. operators to do two things at once (Optional)
because usually both their hands are Operator: Seven.
Pick-to-light free and they don’t need to read a docu- … and so on to the next location until
below: Warehouse A further iteration of the racking system ment or screen to determine what items the order is complete. The system then
workers using the
Dematic voice-directed uses computer-driven lights on a rack to need picking. directs the pickers to the location to put
picking system have highlight where a product to be packed It begins with each operator wear- their pallet (onto a truck, into a staging
both hands and eyes
free. Results have sits. The item bay will illuminate and a ing a voice-enabled RF device. These area) and then tells them to take a new
shown workers are more number of the items required will be devices need not have screens or key- pallet and start the next pick.
productive with these
systems and training is displayed. Staff locate the light, check pads – operators communicate with the Most companies report that staff
quick and easy. off the required number of items on their system via headsets. training takes between 45 minutes and
two hours, depending on the number
of tasks workers are required to com-
plete. But these systems are ideal for
warehouses that employ casuals and
other non-full-time staff because they
need little supervision once they have a
headset.
Companies such as Dematic, Lucas
Systems, Chameleon and many others
have their own voice-directed systems.
Dematic’s general manager of Real
Time Logistics, Nathan Taylor, says
most major retailing groups in Aus-
tralasia, including Woolworths, Coles,
Progressive and Foodstuffs, have now
implemented voice-picking projects;
however, the technology has evolved to
the point where it is also within reach of
small-to-medium enterprises.
Voice has now established itself as
the first choice solution for both full
and split case picking, with most users
achieving productivity gains of 10 to 25
percent, compared to RF picking.
Taylor says one of the best proving
grounds for comparing the performance
of voice picking to RF picking was at the
Dick Smith Electronics (DSE) national
distribution centre in Sydney.
“The logistics industry had been wait-
ing for an application like DSE that gave
us the opportunity to directly compare

FM APRIL | MAY 2010

31796_050-054_Industry-Lead.indd 052 2010/03/19 10:20:14

 the performance of RF and voice pick- „ compatibility – the software interfaces fortable workers are more productive.
ing, and the results were outstanding,” with most warehouse management Neil Thomson, from commercial and
he explains. systems, and industrial air-conditioning company
Within its first six months of opera- „ rapid ROI – from three to 18 months. Stallion Air Conditioning Pty Ltd, says
tion, Dematic’s voice picking solution building design can play a significant
had already delivered DSE with a LIGHTING AND HVAC part in reducing HVAC running and
substantially better than expected pro- Two manual tasks of the past that can operational costs.
ductivity gain of more than 20 percent. now be automated can also provide sig- “For large buildings such as ware-
Companies that have installed voice- nificant energy (cost) savings to facility houses, separating warehousing
directed technology report increased managers. These are lighting and HVAC, activities from offices, reducing thermal
productivity, accuracy and throughput, two of the largest energy consumers in loads, utilising ventilation and effective
reduced labour costs and enhanced OHS. warehousing. And with energy costs set air movement instead of mechanical
Dematic now supports more than to soar in the next three to fi ve years, the cooling can all affect a facility’s HVAC
7000 voice users in Australia and New time to change is now. energy usage,” he says.
Zealand across a range of logistics Recent advances in globe technol- “We favour a holistic approach to
applications such as 3PL, pharmaceu- ogy can deliver immediate cost savings air-conditioning to gain the highest
tical, apparel, discount variety, food, to building owners by simply replacing efficiencies. From the initial design,
beverage and ports. old-technology globes with new ones. including the orientation of the building,
The benefits of voice-directed opera- Examples of this are halogen with CFL the construction materials and the use of
tions include: (compact fluorescent lights) and T8 natural ventilation are important factors
„ hands- and eyes-free operation, fluorescent tubes with T5s. These can to be considered when reducing thermal
which increases productivity and provide energy savings of reportedly up to loads and improving comfort levels in
throughput 45 percent. large-volume compartments, such as
„ use of check digits during picking, The other ‘necessary evil’ when warehouses.”
which ensures accuracy discussing energy consumption is HVAC, Thomson says for greenfield
„ speaker-dependent solution, which which is responsible for maintaining stock warehouse installations, natural and
provides very fast and accurate speech at its preferred temperature and also mechanical ventilation is an important
recognition in noisy environments keeps workers comfortable – and com- consideration. For most warehouses,

31796_050-054_Industry-Lead.indd 053 2010/03/18 16:41:29

 054 INDUSTRY

LIGHTEN YOUR OVERHEADS

When automotive parts distributor Toyota Tsusho Australasia decided to
upgrade to new purpose-built premises in South Australia, the warehouse
builder Ahrens Group contracted Tip Top Electrical Services to design and
construct an environmentally conscious lighting solution that would save on
energy and running costs.
Toyota Tsusho’s South Australian operations are based in a 15,000-square
metre storage facility, complete with extensive racking to ensure optimal
logistical performance and upkeep of stock.
The lighting and lighting control system design was a key part of the
electrical installation. The ‘secret’ to the installation’s success was the
combined use of natural and artifi cial lighting.
Tip Top Electrical Services installed 165 450-watt metal halide highbays
at the warehouse, which were divided into seven zones. The highbays
incorporate two-stage step dimming control gear. Each zone is controlled
with two C-Bus relay channels in conjunction with a C-Bus light level sensor.
(C-Bus is electrical manufacturer Clipsal’s proprietary lighting control
system.)
Natural light from the warehouse’s skylights allows the artifi cial lighting to
be reduced via the step dimming resulting in maximum lighting effi ciency.
Programmed functions through C-Bus include ‘all on’, ‘50 percent dimmed’
or ‘all off’, dependent upon the natural light level.
With savings of around 50 percent on its lighting bill through the use of
intelligent lighting design using Clipsal C-Bus, Toyota Tsusho can expect a
payback period of less than two years based on electricity tariff – 13 cents
per kilowatt per hour, energy saving from step dimming – 12 kilowatts, and
operating hours in dimmed mode – 1750 hours per annum (seven hours per
day average).
More information
Clipsal Australia www.clipsal.com.au

above: The installation it is not financially viable to maintain technology for varying compressor and “Simple things, such as having program-
of a Clipsal C-Bus
comfort levels of 22 degrees Celsius fan speeds has been widely adopted mable timers set for 365-day operation,
lighting control system
at the 15,000-square- throughout the year. and has resulted in significant energy with working hours programmed into them,
metre Toyota Tsusho
Drawing in cooler air near ground savings. including public holidays, etc, can deliver
storage facility in South
Australia has delivered level and letting it escape when it’s “The use of ambient air to cool the big savings. Also, having after-hours tim-
measurable energy
warmer at the top of the building is office environment is free, so the more ers to operate equipment for a couple of
and cost savings to the
owners. a good way to cool premises. Items outside air you can use, the better. An hours only, if personnel are working back
like ventilators and roof vents can be air-to-air heat exchanger transfers heat in certain areas, is good thinking.
very effective. Large-diameter ceiling from the incoming air to the exhaust air.” “Regular maintenance also ensures
fans and also fans that can throw Thomson says the positioning and that the equipment is running at its
air large distances will provide air choice of exterior glass can play a large optimum and not consuming energy
movement, which improves workers’ part in how much air-conditioning is unnecessarily.”
comfort levels. required for a building. And above all, advises Thomson,
For office areas within or adjacent to “Reducing solar heat gains on don’t have the temperature set too low in
warehouses, mechanical refrigeration in external glazing, such as west-facing summer and too high in winter. A small
the form of air-conditioning is normally windows, can make a big difference.” He change to the set point temperature can
required to provide comfort to the occu- adds that zoning air-conditioning sys- make a huge difference to your energy
pants throughout the year. Again the use tems is also a good idea. For instance, a consumption. FM
of thermal insulation and BCA-approved separate air-conditioning system, which
building materials for the office structure cools west-facing zones, will not over- Jeff Salton, from Salton Media Services, is a
is important. cool other zones. freelance journalist based in Victoria.
All equipment and installations have Thomson says computer-controlled
to meet BCA requirements. On most building management systems can More information
small-to-medium-sized installations, the be integrated with other warehouse College of Warehousing Education
use of refrigerant 410A is mandatory and management systems, such as secu- and Research Centre
more efficient with a zero ozone deplet- rity, lighting, stock control and HVAC www.colofwhousing.com.au
ing potential. The older refrigerant such systems to deliver headache-free energy Dematic
as R22 is being phased out. Inverter savings. www.dematic.com

FM APRIL | MAY 2010

31796_050-054_Industry-Lead.indd 054 2010/03/18 17:10:53

 COMPACT CRANE SAVES ENERGY ENCORE MESSAGING SYSTEM MAKE THE SWITCH TO ISOSAFE

A high performance modular crane system, In a world first, Central Coast company EBIS KE Brown Electrical Switchboards has intro-
designed to maximise safety while minimising (Encore Business Integrated Solutions) has duced new power distribution technology that
energy consumption and downtime, is being developed a messaging system that sends cost-efficiently enhances the safety of mainte-
introduced into Australia and New Zealand by pictures, video and even a voice confirmation nance staff while helping to prevent expensive
Konecranes. of delivery – before the driver even gets back to production and data processing interruptions
The SMARTON crane system – which can the van. for businesses and public facilities.
save building and building services costs by In what is expected to become an essential The KEB IsoSafe distribution board allows
fitting into smaller structures – is designed for tool for businesses throughout the world, the individual circuits to be safely isolated from the
optimum flexibility and reliability in challenging patented Encore Messaging system puts an main system in accordance with the latest AS/
and changing environments. end to wondering when deliveries will arrive – a NZ 3000 – 2007 Standards – without affecting
The compact design enables new industrial scenario we have all experienced! other circuits governing functions such as data
halls, for example, to be smaller than before, so Encore Messaging now gives courier and processing, automation equipment, process
the product payback is achieved through lower company drivers the ability to let customers control and essential services.
construction and heating expenses. The com- know in advance of their arrival, without needing KE Brown operations manager Peter Silsby
pact structure of SMARTON also allows users to make a call, but using SMS instead. says the technology is particularly important to
to put loads down much closer to a wall. The message may read, ‘Hello <customer companies where minimising downtime is vital.
Applications of SMARTON cranes, in capac- name>, your <insert company name> delivery is These include banks, data centres, hospitals,
ities initially up to 145 tonnes and progressively 30 minutes away. Call <driver name> on <driver telecommunication companies, manufacturing
extending to 500, include steel and paper mobile> if you’re unable to pick up.’ plants and any commercial or industrial compa-
plants, automotive and general manufactur- Encore Messaging is also a great tool nies where continuity of supply is critical.
ing, energy plants, waste-to-energy, automatic for companies that have a mobile workforce IsoSafe technology – which cost-efficiently
storage systems, workshops and mining and because the system monitors the drivers’ complements KE Brown’s PowerSafe technol-
resources facilities. speeds and their whereabouts, while giving ogy – means companies and organisations do
“SMARTON combines time-tested com- drivers access to Google Maps and a job sheet, not have to close down an entire switchboard
ponents with innovative refinements and our all via their mobile smartphone, explains EBIS involving scores of circuits when they want to
in-depth experience of minimising downtime by managing director Jon White. work on a single circuit to add, inspect, change
being the world’s leading crane service organi- “While most courier firms do already have or replace equipment.
sation, with more than 373,000 cranes under a tracking facility that protects them, Encore IsoSafe achieves worker protection and
service contracts worldwide,” says Konecranes’ Messaging takes customer another several flexibility by using a Schneider Electric Iso-
sales and marketing manager, Warren Ashton. steps forward. This system engages more with bar chassis that enables maintenance staff to
“A key driver of the design was modularity, the people who pay for the service – the custom- disconnect and reconnect particular functions
meaning that every customer can select exactly ers – while providing retailers with an edge: the without disrupting the entire network.
the features they need for their process, both ultimate in customer service,” White says. Another KEB IsoSafe safety feature is the
now and in the future. Encore Messaging disconnectable neutral terminal, which allows
“SMARTON technology is designed to lift www.encoremessaging.com the operator to isolate the active and neutral
cash flow by gauging costs per tonne over the when working on an individual circuit. KEB
equipment’s years of service, including operator IsoSafe is available in sizes ranging from 12 to
costs, energy consumption, spare parts con- 72 poles and can be fitted with Schneider
sumption, as well as maintenance and downtime Electric RCD circuit breakers.
costs.” KE Brown Electrical Switchboards
Konecranes www.keb.com.au
www.konecranes.com

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 056 LEGAL FM

CUT COSTS, REDUCE RISKS,

INCREASE COMPLIANCE
Nigel Dalton-Brown. Collecting compliance information from suppliers and subcontractors is a costly, time-
consuming, soul-destroying task. NIGEL DALTON-BROWN from metaSC summarises the
issues and risks around supplier compliance and discusses the emerging COIN (community of
interest) approach to compliance management, which distributes the costs across the industry.

I
t seems impossible: how can a facil- put the building, the owner, the tenants While the maximum penalty is generally
ity manager slash administration and any visitors at risk.” imposed on repeat offenders, it is also
costs and yet improve compliance Poor supplier compliance man- imposed on breaches that cause serious
and reduce risk? It isn’t so diffi cult if agement puts facility management harm to employees or persons (sub-
you apply social networking ideas to the companies and facility managers at contractors) at work. Table 2 (opposite)
business environment and build a com- risk of prosecutions, fi nes and even jail provides a summary of some WorkSafe
munity of interest (COIN) network. terms. All organisations have a legal prosecutions during 2009.
Compliance management solu- obligation to ensure the safety and Two earlier FM magazine articles
tions that take a COIN industry-wide health of subcontractors in the same have touched on this subject of risk and
approach can slash the cost of collecting way they do for their own employees. compliance. ‘Contractor injury claims
and reporting on compliance across the The Workplace Relations Ministers’ are often the most expensive claims you
industry. Council intends to replace ‘the outdated will experience,’ wrote Bryce Check and
concept of ‘employee’ with a broad Marianne Lim in ‘Minimising Risks and
DICING WITH COMPLIANCE – defi nition of ‘worker’, which includes Claims’, April-May 08. ‘The industry
A RISKY BUSINESS employees, independent contractors, average public liability customer claim
Patrick O’Donnell, associate director at outworkers, apprentices, trainees and is valued at about $10,000 to $15,000
CBRE, neatly summarised the need to volunteers who work in employment- while the average contractor claim is
collect compliance information recently like settings’. valued at $100,000 or more.’
when he stated: “In this day and age, the The fi nancial and personal con- Adam Saunders’ article ‘Construc-
exposure to significant costs and liabili- sequences of poor compliance tion and OHS: how they affect you’,
ties necessitates some form of active management can be extreme. See December-January 09, outlined the OHS
control over the personnel who are Table 1 for the maximum penalties for implications of ‘construction works’ and
allowed on site to work, because they breaches of the OHS Act. the responsibilities of the facility manager.

TABLE 1.

Maximum fine Maximum fine Maximum

for individuals for corporations prison term
New South Wales $165,000 $1,650,000 5 years

Victoria $204,156 $1,020,780 5 years

Queensland $150,000 $750,000 3 years

Western Australia $312,500 $625,000 2 years

South Australia $400,000 $1,200,000 5 years

Tasmania $60,000 $180,000 -

Northern Territory $275,000 $1,375,000 5 years

Australian Capital
$200,000 $1,000,000 7 years
Territory

Seacare $100,000 $110,000 6 months

Commonwealth $99,000 $495,000 6 months

New Zealand $500,000 $500,000 2 years

FM APRIL | MAY 2010

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 THE OLD WAY AND THE
COIN WAY
In the old days, if you wanted to update your friends, you
wrote and posted one letter per friend. In return, you received
as many letters as friends back in return. Things improved
slightly with email; you wrote one letter and copied it to all your
friends, but it was still a ‘send many, receive many’ process.
Social networks changed this. You create a presence on
Facebook or LinkedIn and post your information, news and
updates. Your friends get alerted to any changes and they
log on and take a look; COIN networks use this ‘post once,
viewed by many’ approach. Now you write once, post once
and the system takes care of the rest.

WHAT IS COLLECTED?
For a facility management company that
has hundreds, if not thousands, of sup-
pliers and subcontractors on its books,
the job of collecting and verifying the
compliance information of each single
supplier and subcontractor’s employee
is, as it sounds, very tough. Since it is
mandatory, however, someone ends up
having the job of being on the phone,
calling and chasing up the expired or
missing documents. So what kinds of
documents need to be collected?
The compliance matrix separates
compliance documents into:
1. company TABLE 2.
2. staff
3. equipment, and Number of Total Fines Average Fines
4. facility. Prosecutions (individuals and
As an added complication, many of in ‘09 corporations)
these documents have expiry dates and Victoria 131 $6,843,850 $86,631
need to be checked on a regular basis,
South Australia 46 $1,147,985 $24,956
and some are issued by third-party
accreditation bodies and insurance com- New South Wales 108 Over $4.6 million Over $43,000
panies, and need to be checked for fraud.
Queensland 107 $3,535,000 $33,037
Suppose, as an example, that we
have the luxury of a full-time staff
member – we’ll call him John – who is getting them to fax or email documents documents. This tail-chasing exercise
responsible for collecting and reporting in. If John gets through the list for the continues for John day after day.
on compliance. day, he then looks at the database or The time wasting occurs for the
Every day, John comes into the Excel spreadsheet, looking for any contractor as well. Contractors are con-
offi ce and starts uploading documents expired or missing documents. When he tinually being asked by their customer
into the system that the contractors finds them, John then sends a specific to fax or email in updated compliance
have faxed or emailed in. Not all con- email to each contractor regarding the documents. They have to be provided
tractors fax in the right document, or missing or expired documentation. If for every proposal. Every time any work
even the current one, so John spends there is no response within a couple needs to be carried out, the facility
the majority of his time calling up the of days, John has to call them up. In manager should check that all relevant
contractors, asking for the correct, the occasional free time he has, John staff have current licences before they
missing or renewed document. Some does a double job of filing away each start work on-site.
may be busy or unavailable, so John has contractor’s compliance documents as
to call and call again. a back-copy. John is also expected to THE COIN APPROACH
In the meantime, since it is a volatile run random checks against fraud, call- The approach above means that docu-
industry where contractors come and go, ing up issuing authorities to check the ments are being logged multiple times,
John needs to contact new contractors, validity of certificates and compliance increasing the chances of errors.

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 058 LEGAL FM

The documents from almost every sup- longer has to chase and upload docu-
plier and contractor document are being ments; his suppliers are doing it. Nor
logged hundreds of times. Once we add does he need to check for expired docu-
staff-related compliance licences, the ments, the system does it for him. As all
volume rapidly gets out of control. John’s suppliers have posted all their
A medium-sized company can easily compliance documents on the system,
have 443 compliance documents, 337 with expiry dates, John can generate
relating to staff. real-time reports in seconds – reports
With 100 customers, those docu- which previously took days to generate
ments are logged 44,300 times across and which were out of date when they
Australia. That’s 43,857 times too were produced.
many. This is a conservative fi gure; This is just the start for John; COIN
often each facility manager has their network solutions, by their nature, are
own database, so this can easily be based on communications, so they pro-
increased by a multiple of ten. That’s vide additional features such as:
one medium-sized company generating „ incident and claim management, and
almost half a million records. COIN-type „ workfl ow for work requests.
solutions like iCiX (the International To paraphrase Patrick O’Donnell
Compliance Information Exchange) turn of CBRE, “[The COIN approach] has
the responsibility for loading documents saved us the task and drudgery of keep-
on its head. Much like Facebook and ing track of subcontractors’ compliance,
LinkedIn, the company above loads all both to their statutory responsi-
443 documents onto the COIN network bilities and to our specifi cations. It has
once, and once only. It also contacts all eliminated this incessant tail-chasing
100 customers, inviting them to join the exercise, enabling us to concentrate
COMMUNITY OF INTEREST community to view the documents. on reducing our risk, which is of great
(COIN) NETWORKS Effective COIN solutions also benefi t to the owners, our tenants and
‘Social networking’ implies low security and a non- have automatic triggers, so that the our directors.” FM
professional approach and ‘business networking’ is all compliance manager at the company
about exchanging business cards to fi nd new jobs and receives an automatic reminder two Nigel Dalton-Brown is general manager of
new business. to three months before documents metaSC, a division of IPcubed.
‘Community of interest’ (COIN) networks imply: expire. This gives them time to renew
„ common purpose, and the document and upload it on the More information

„ dialogue. COIN network. For John, his task has MetaSC

suddenly become much easier. He no www.metasc.com

COMPLIANCE MATRIX
Docs with expiry dates Docs without expiry dates

External Internal External Internal

Company • Multiple insurances • Policies • Company certificates • Annual report

• WorkSafe cover • Awards • Environmental statement
• Audits • Safe work method
statements

Staff – own • Various licenses; • Various site inductions • Qualifications • Internal training
staff and electricians, plumbing, • Certificates • Awards
subcontractors’ security, etc • Awards
staff

Equipment • Safety checks and audits • Maintenance reports • Specifications • Safe work instructions

Facility • Audits on anchor points, • Reports on anchor points, • Construction • Fire evacuation manuals,
lifts, air-conditioners, etc lifts, air-conditioners, etc documentation etc
• Inductions register

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31665_2_FM_online.indd 1 2010/02/09 15:22:27
 060 LEGAL FM

GREEN LEASING AT FOREFRONT

IN NEW ERA OF REGULATION
Evan Economo. A new era of government-driven ‘green’ development and retrofitting is changing Australia’s
built environment. Lawyers EVAN ECONOMO and SCOTT HIGGINS from Gadens Lawyers
Australia outline the main regulatory driving forces behind emerging trends, and explain the legal
dynamics underpinning landlord-tenant relationships.

M
arket barriers and market the economy of achieving significant tion and government policy, which is
failures have traditionally emissions reductions relative to other specifically targeted at removing these
hampered cooperation industries such as power generation) failures from the Australian market.
between owners and tenants to improve is a key reason why energy efficiency In the face of the changing regulatory
environmental performance and ‘green’ is often described as the low-hanging and policy landscape, both owners and
buildings. fruit in terms of Australia’s greenhouse tenants need to rethink the way in which
Scott Higgins. However, a new era of government gas abatement opportunities (as can leases are negotiated and structured so
regulation and public financing is now be seen below in the Australian carbon that green outcomes can be achieved
emerging, which seeks to overcome abatement costs curve by the McKinsey without exposure to unnecessary finan-
these market failures and provide a real Group on page 62). cial risk and contractual uncertainty to
boost to energy efficiency and ecologi- Widespread uptake of green ret- owners and tenants.
cally sustainable development (ESD) rofitting, improved energy efficiency
practices in the commercial property management and the use of green OVERCOMING IMPERFECT
sector. leases, however, has largely been INFORMATION
Owners and tenants need to be aware restricted to government tenancies, What is it?
of the opportunities created by public large institutional property owners Imperfect information in this context
financing, as well as their new legal with high-profile assets, investment generally relates to the two following
obligations, and appropriately structure trusts and other organisations with a situations:
leases to comply with the new legislative significant reputational or long-term a. where there is a lack of consistent,
requirements. investment interests in green buildings accurate and complete information
Preparing an effective green lease and ESD practices. in the market about emissions and
requires a detailed understanding of Most economists and commenta- energy data (i.e. carbon footprints);
the regulatory landscape in which both tors attribute this failure of the broader and
property owners and tenants now oper- property market to fully capitalise on b. where there is an imbalance of access
ate, as well as the broader market forces. energy efficiency and ESD opportuni- to information between different
ties (including the underutilisation of stakeholders in the market such as
WHAT IS A GREEN LEASE? green leases as an effective tool to do between owners and tenants (often
A green lease is a generic term to so) to the existence of ‘market barriers’, called ‘information asymmetry’).
describe a lease that includes obligations such as the relative low cost of energy Imperfect information is a significant
and/or incentives for both the tenant and compared to rental costs (in Australia issue because individuals are likely to
the owner to meet certain benchmarks it is about 2.5 percent 1) and inefficient make poor green investment decisions if
of energy performance and/or achieve allocation of resources by the market. they lack adequate information on:
environmental outcomes in relation to the The two primary market failures that a. the level and pattern of energy con-
tenancy or base building respectively. prevent optimum energy effi ciency in sumption and the ability to compare
the Australian commercial property this against benchmarks;
ON THE FRINGE? industry are: b. specific energy-saving opportunities
Why have green leases remained on the 1. imperfect information; and that are or may be available; and
fringe of the commercial property sector? 2. cost/benefit imbalance (commonly c. energy consumption of new and
The ageing building stock throughout referred to as ‘split incentives’ or the refurbished buildings, process plant
Australia’s major cities presents both ‘principal-agent problem’). and purchased equipment (allowing
owners and tenants with significant The prospect of overcoming these individuals to compare on a like-
opportunities to capitalise on investment market failures is now becoming more for-like basis and make an informed
in energy efficiency and ESD practices. real for all participants in the commercial choice between efficient and
This ageing stock (and the low cost to property sector due to emerging regula- inefficient options).

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 Regulatory and government policy information asymmetry in relation to ing will pay the up-front capital costs
response these key types of equipment.4 of energy efficiency investments and
The federal government (and COAG) businesses will repay the Carbon
has recognised that imperfect informa- OVERCOMING COST/BENEFIT Trust from the savings they make.
tion acts as a significant handbrake on IMBALANCE „ NSW Energy Savings Scheme –
green investment and has formulated What is it? allows owners or tenants to obtain
a comprehensive strategy targeted at The basic premise is that a cost/ben- energy savings certificates for
addressing it through direct regulation. efit imbalance (commonly known as energy efficiency improvements and
The key planks of that regulatory strat- ‘split incentives’ or the ‘principal-agent sell to energy retailers who have a
egy are as follows: problem’) occurs when the capital cost quota they must surrender under
„ Mandatory Energy Efficiency for an energy efficiency or other ‘green’ the scheme. This replaces the NSW
Disclosure (MEED) Scheme. project is incurred by a different person Greenhouse Gas Reduction Scheme.
This national scheme (expected to to the person who receives the ben- Victoria and South Australia also
be introduced via legislation later efits derived from that investment (e.g. have similar schemes, but for the resi-
this year) 2 will require the disclosure energy cost savings). dential sector only.
of base building NABERS ratings Removing intangibles (such as green „ NSW Energy Efficiency for Small
and provide forward-looking energy marketing, brand recognition and long- Business Program – offers advice
efficiency guidance on opportunities term benefits such as reduction in risk of and rebates to small businesses
for improvements whenever there is a obsolescence of ‘brown’ buildings), it is that implement energy efficiency
sale, lease or sub-lease of a build- generally tenants (and not owners) who improvements (may be open to tenant
ing or tenancy of more than 2000 will receive direct and immediate financial improvements as opposed to Green
square metres NLA. It is specifically benefits from energy efficiency measures Building Fund).
designed to overcome both infor- undertaken by the owner (usually in the It is also hoped that, in time, the
mation uncertainty and information form of reduced energy costs). regulatory responses to address imper-
asymmetry between owners and The growing investment in smart fect information (particularly MEED) will
potential purchasers and tenants. metering and sub-meters for multiple- create a ‘currency’ of energy effi ciency
„ National Greenhouse and Energy tenancy buildings may be reducing the to assist in establishing a direct cor-
Reporting (NGER) Act 2007. For effect of this cost/benefit imbalance (at relation between greener buildings and
many large businesses, including least in the context of tenancy improve- rent/asset value. If successful, this in
property owners, tenants and facility ments). However, until such time as turn will assist in addressing the cost/
managers this national scheme now higher rental returns or re-sale values benefi t imbalance because owners will
requires the reporting of information (on a short-term basis) are quantifiable obtain better short-term returns on their
about energy consumption levels and guaranteed from green retrofitting capital expenditure.
across a portfolio of sites that measures 5, then the willingness to com- Increased energy costs as a result of
are owned or operated by those mit significant expenditure by Australian new regulation such as the embattled
businesses. This is designed to property owners is likely to remain Carbon Pollution Reduction Scheme
make carbon footprints public confined to government buildings and (CPRS), which contains the national
information and will extend in the top end of the market. emissions trading scheme (if passed)
coverage to smaller operators over and the Mandatory Renewable Energy
the next two years. Regulatory and government policy Target (MRET), will also increase the
„ Energy Efficiency Opportunities response magnitude of cost savings from energy
(EEO) Act 2006. For those large In order to overcome the cost/benefit efficiency and ESD practices generally
energy users who need to report imbalance, the federal and state and (because overall energy costs and prices
under the NGER Scheme, infor- territory governments have introduced for carbon-intensive products will inevi-
mation deficiencies that presently a range of grants and funding programs tably rise). As a result, greener and more
or previously existed in relation to for green retrofitting and energy effi- energy-efficient buildings will become
energy savings opportunities may be ciency initiatives, including: much more attractive for purchasers or
partially redressed by the require- „ Green Building Fund – provides tenants and thus help to close the current
ment to identify, implement and grants to owners of commercial gap between up-front capital expendi-
report on savings opportunities under buildings (from 2008–2013) for ture on energy efficiency and short-term
the EEO Scheme.3 up to 50 percent of retrofitting or investment returns.
„ Minimum Energy Performance re-commissioning project costs that
Standards (MEPS). Mandatory can demonstrate projected emissions OVERCOMING MARKET
energy efficiency labelling (and soon to reductions (Stream A). Also provides FAILURES
be introduced Greenhouse and Energy grants for up to 50 percent of costs Can green leases play a role in overcom-
Minimum Standards (GEMS)) of for training programs to develop skills ing the key market failures?
electrical appliances (such as washing in emissions reduction and energy The two market failures we have
machines, dryers, fridges and dish- efficient measures. discussed are primarily borne out of
washers), raw materials and HVAC&R „ Energy Efficiency Trust (part of the traditional contracting and leasing
systems is designed to overcome Australian Carbon Trust) – seed fund- arrangements in the property industry.

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 062 LEGAL FM

AUSTRALIAN 2020 CARBON ABATEMENT COST CURVE

x Reduction below Industry Power

1990 levels, percent Buildings Transport
Break-even point Forestry Agriculture

Cost of abatement
AS/t CO2e

150 Avoided deforestation

Soil CO2
20 30
Coal-to-gas shifts, new builds
100 Energy efficiency, basic materials production
Reforestation
Forest management
50 Afforestation, pasture

Agriculture, livestock
0
Abatement below
business as usual
Mt CO2e
-50 Conservation tillage Geothermal

Residential heating/ventilation efficiency On-shore wind

Refrigeration efficiency Afforestation, cropland
-100
Biofuels Coal-to-gas shift

Residential lighting efficiency Agriculture, waste

-150 Residential stand-by savings Coal CCS retrofit
Commercial lighting efficiency Biomass

Car fuel economy Solar PV

-200 Residential water heating efficiency
Commercial air handling
Motor systems

0 50 100 150 200 250 300 350

NOTE: Abatement opportunities are not additive to those of previous years

SOURCE: McKinsey Australia Climate Change Initiative

Regulation alone cannot overcome sumption and emissions data continue to committee’ with representatives from
these failures. improve in specificity and accuracy. both owner and tenant regularly meet-
A new way of thinking and a new However, legislative and technologi- ing and discussing in good faith energy
approach to information and cost cal developments only partially address effi ciency information and opportuni-
sharing on the part of both owners and the imbalance (or asymmetry) in access ties). The right approach will depend on
tenants is required to overcome the to such information between owners a number of aspects of the deal, and the
market failures and unlock the full extent and tenants because although adequate parties.
of available energy efficiency opportuni- information now exists, it is not neces- These sorts of information sharing
ties. Green leases will play a critical role sarily being shared. provisions not only benefit the parties by
in this process, as they represent the Information sharing is a key aspect of addressing market failures that prevent
primary tool to achieve the required shift any effective green lease. Given the great green investment, they should also act as
and turn attitudinal shifts into commer- level of information that now exists (and an integral part of assisting both owner
cial reality. is now required to be disclosed publicly), and tenant to comply with the increas-
clauses in leases that require the sharing ing regulatory burdens placed on both
Imperfect information and green of information are now far less burden- parties in the context of the legislative
leasing strategies some than they perhaps once were. framework referred to above.
In relation to imperfect information, a There are numerous ways in which to
great deal of work has been done by mandate information sharing in a green COST/BENEFIT IMBALANCE
the existing and foreshadowed legisla- lease, ranging from detailed prescrip- AND GREEN LEASING
tion referred to above (particularly the tive regimes with periodic reporting STRATEGIES
NGER and MEED Schemes). Devel- (and even rights to audit records and The cost/benefit imbalance is largely a
opments in technology and expertise information) to more fl exible and col- creation of traditional leasing structures
(such as metering systems) have also laborative approaches (such as the and, as a result, while government incen-
transformed the market as energy con- formation of a ‘building management tives and subsidies can be employed to

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 help mitigate the problem, direct regula- be given as to how the parties intend sophisticated in dealing with these issues,
tion alone cannot redress the issue. to enforce ‘green obligations’. A ‘hard’ the ‘one size fits all’ approach to green
Many green leases typically seek to approach such as rent abatement or leasing schedules will need to be revisited
deal with the cost/benefit imbalance reduction (i.e. set-off by tenants) or in favour of a tailored approach. FM
issue by placing mutual obligations on rent increases and damages may face
both the owner and tenant to proactively enforceability issues. On the other Footnotes
identify and implement ways to improve hand, ‘soft’ provisions may prove 1. International Energy Agency, “Mind the
their energy efficiency or ESD prac- ineffective due to a lack of certainty. Gap – Quantifying Principal-Agent Problems in
tices (usually with financial penalties for 5. Ensuring consistency between green Energy Efficiency” 2007 at p 22.
non-compliance or a more cooperative outcomes and commercial structure 2. Council of Australian Governments National
dispute resolution procedure, with an (and other parts) of the lease – often Strategy on Energy Efficiency July 2009 and
opportunity for expert determination and green leases are structured by the Mandatory Disclosure of Commercial Office
ultimately compensation for breach). inclusion of a generic ‘green lease Building Energy Efficiency – Regulation
For the reasons set out above, schedule’. Care should be taken to Document Nov 2009.
however, agreeing to significant energy ensure that the requirements of the 3. The Government’s First Opportunities
efficiency and ESD improvements in a schedule are consistent with the other Report on the results from the Energy Efficiency
lease with penalties for non-compliance parts of the lease (e.g. considering Opportunities Scheme from 2006-2008
is commercially unattractive for many whether a make-good clause should has recently been released and notes that
owners and tenants (particularly from a exclude green aspects of a fitout such collectively, participating corporate groups
purely short-term financial perspective. as lighting layouts and controls). have identified more than six million tonnes
Key considerations in preparing a 6. Ensuring provisions are dovetailed of potential greenhouse gas abatement
green lease include the following: with other (third party) agreements opportunities across their organisations (at p 2).
1. Net lease or gross lease – the types – any party with obligations under a 4. Council of Australian Governments National
of cost sharing and energy saving green lease should ensure that its Strategy on Energy Efficiency July 2009.
clauses that are appropriate will obligations are ‘back-to-back’ with 5. See results of Citigroup Global Markets
largely depend on the basic com- any relevant third party agreements. study “ASX-Listed Office Trusts: Does “Green”
mercial/pricing structure of the lease. Common examples of such Pay? Feb 2010, which could not identify any
Different considerations apply for net agreements include maintenance clear positive correlations between sustainabil-
or gross leases because the cost/ and facility management contracts, ity criteria and financial metrics such as passing
benefit imbalance will be different in services contracts and sub-leases. rent, net income and valuations (see conclu-
each situation. sions at p 52).
2. Requiring broad obligations or CONCLUDING REMARKS
itemised environmental objectives – While the outcome of Australia’s long- Gadens Lawyers have developed unique green
careful consideration should be given term policy for emissions reductions may leasing solutions that collectively deal with all of
to whether the parties wish to commit be uncertain at present due to the politi- these issues and help to overcome entrenched
to achieving a broad environmental cisation of the issue between our major market failures in the context of a range of leas-
objective (such as a Green Star rating parties, there can be little doubt that the ing structures.
or NABERS rating) or whether they property sector is integral, indeed at the Please contact the writers if you would like
wish to commit to more detailed and forefront, in reducing Australia’s carbon more information.
prescriptive objectives (such as identi- footprint.
fying, achieving and reporting against Consequently, green contracting is Evan Economo is head of the ‘sustainability and
specific energy efficiency and ESD no longer an area restricted to high-end carbon compliance group’ at Gadens Lawyers
practices). One should also consider projects driven by market forces and cor- and Scott Higgins is a solicitor in that group.
how to administer/regulate these porate social responsibility, but is now a They specialise in advising on green building,
commitments (for example, via a con- reality of doing business as Australia and energy efficiency and climate change issues
sultative and collaborative ‘building the world move towards a carbon-con- for the property and construction industry and
management committee’ approach). strained economy and businesses look to advise a range of clients on complex regulatory
3. Covering and managing regulatory protect their growing regulatory risk. compliance and effective drafting of project
risks – the parties should consider Owners and tenants should now documents to best achieve sustainability
what provisions need to be inserted carefully consider how best to ensure outcomes.
to assist both owner and tenant to compliance with these new laws,
comply with the various legislative capitalise on the rapidly changing market More information
obligations placed on each of them. forces and demands, and improve the Gadens Lawyers
This may be achieved through specific energy, water and waste efficiency www.gadens.com.au
and prescriptive regimes, information and green credentials of their existing Evan Economo
sharing provisions or more flexible building stock or tenancies in a way that eeconomo@nsw.gadens.com.au
mechanisms for ongoing consultation overcomes information deficiencies 02 9931 4950
between owner and tenant. and the traditional imbalance between Scott Higgins
4. Hard or soft provisions and enforce- capital cost and energy savings. As green shiggins@nsw.gadens.com.au
ability issues – consideration should leases become more prescriptive and 02 9931 4711

FM APRIL | MAY 2010

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 064 PROPERTY WATCH COMMERCIAL PROPERTY UNDER THE MICROSCOPE

Facilities management - earning the right to drive strategy

Rodney Timm from One of the biggest challenges FACILITIES MANAGEMENT resulted in greater productivity, indi-
Property Beyond.
facing facilities managers is their BRAND vidual work style choice and significant
ability to demonstrate their own The facilities management brand bottom line savings?
strategic importance. RODNEY linkage to strategy in the industry and The facilities profession has been
TIMM offers some tips to help organisations is weak, confused and evolving: from a janitorial, order-taking
facilities managers achieve the misunderstood. This lack of strategic and administrative function; through to
corporate recognition and credibility is compounded by a lack a controlling order-giving function; to
involvement they deserve. of corporate knowledge illustrating a two-way dialogue about needs and
the linkages of facilities initiatives to responses; and, more recently, in some

A
ll too often, management fails improved organisational outcomes. And organisations to the role of catalyst to
to be convinced that facilities without a clear brand linked to strategy, drive change and competitive advan-
managers can provide more important relationship models with busi- tage. Make sure your brand is not stuck
value than merely making sure facilities ness unit leaders are difficult to build. in the past.
operate adequately, are serviced appro- Branding is far more than a name
priately and cost as little as is possible. and a logo. Branding is all about how FACILITIES MANAGEMENT
Acknowledgment that well-structured customers think and feel about services MANDATES
facilities strategies can provide strategic or products being provided. Brands are Many different facilities management
advantages to an organisation is seldom formulated in the minds of customers models, both internal and outsourced,
recognised. as composites of all past experiences, exist. These models are usually
Why are facilities managers strug- encounters and perceptions. While dependent on the mandate within the
gling to build this credibility? Based on products and services do stuff, brands organisation: an operational support
the evolution of the service provision, satisfy needs. It is evident that brand- function; or mandate to achieve spe-
a confused perception of the industry ing of facilities management related to cific strategic objectives? But it does
prevails. Practitioners come from many strategic decision-making has been not stop there – even with a strategic
different service offerings: janitorial and neglected. And with the trend towards mandate from the executive, facilities
soft services; engineering and building the integration of facilities with property managers still have to earn the right.
maintenance services; accommodation transactions and management func- It is not difficult to see why this
transactions; workspace design, man- tions within organisations – which makes situation persists. No matter what the
agement and churn; financial budgeting compelling sense and is difficult to argue mandate, facilities functions continue
and cost management; capital works against – the branding challenge may to be ‘commoditised’, with reporting
project management; and many others. even be greater and more confusing. requirements linked to lower levels of the
Skill levels tend to vary significantly Past experiences tend to determine business hierarchy. Often controlled by
across these disciplines. the level of the facilities discussion the procurement function in an organisa-
In addition, facilities managers with business unit leaders. Everyday tion, facilities and support services are
have reporting lines that vary dramati- mundane service level expectations of seen as commodities to be procured at
cally from one organisation to another, staff will affect the facilities manage- the lowest cost levels! Few in manage-
reporting through to a range of different ment brand at the strategic level. Do not ment seem to understand that savings
operational and business support func- expect positive responses to strategic in costs are not the primary ‘value add’
tions. Unlike many other professional facilities initiatives, if the air-conditioning facilities opportunities. Few in manage-
service offerings there are no statu- is not performing to reasonable service ment seem to understand that gains in
tory requirements for types of training levels. Based on past performance what productivity and cost savings in the rest
and skills, despite the size of budgets is the facilities management brand within of the organisation through innovative
controlled and the enormity of the your organisation? Is it based on the facilities strategies are far more signifi-
associated risk management obliga- poorly performing air-conditioning and cant. This commoditisation of facilities
tions. When facilities operate well, no slow response to fix a flickering light? has come about through divergent
one seems to be aware of the facilities Or the office relocation with no com- service delivery, poor branding and lack
management role; but when problems munication planning, when everyone lost of evidence to show that real estate can
are experienced, facilities managers their offices for open plan workstations make a difference.
are quickly deemed to be operationally and got nothing in return? Or, is it based To be effective at the strategic level
incompetent. on the clever workplace strategy that facilities managers need to have control

FM APRIL | MAY 2010

31796_064-065_Property.indd 064 2010/03/18 16:35:38

 of the business assets and budgets – their needs. Typically, the
but business unit leaders are reluctant system’s architecture is
to give up this control. They seldom based on three components:
believe that facilities managers know being operational – automating
the business, have the capability to think basic customer-facing business
strategically and will do the ‘right thing’. processes; analytical – analysing
Even with formal strategy mandates customer behaviours and needs;
facilities managers will soon learn that and collaborative – facilitating
they still have to ‘earn the right’ by dem- interactions with customers through
onstrating improved strategic outcomes. all channels.
A collaborative ‘partnership’ rela-
RELATIONSHIP MANAGEMENT tionship model would have some key
The ideal facilities relationship model characteristics. Great people chemistry
is focused on establishing a struc- as the starting point will ensure a good fit
tured, meaningful and collaborative between contributing parties. Clarity of
approach to the alignment of business purpose and expectation management
and facilities strategies. This approach with explicit goals and benefits will result
is pivotal in guiding facilities opera- in each party having the same under-
tives into broader awareness and better standing of the expected outcomes. In a
understanding of the business language, ‘win-win’ relationship it is expected that
parameters and needs. To be effective, strategic synergies will be achieved with
relationships need to be both formal and business units together sharing benefits
informal, linking into all levels across fairly. This may be reducing facility risk
the business units. The relationship levels, increasing business productivity
should not be based on either an ‘order gains and/or entrenching facilities cost
taker’ or ‘order giver’ mentality. Facilities savings where appropriate.
management should not be perceived as
‘policing’ the use of the company’s asset “No matter what the mandate, facilities
base, nor should it be seen as passive
support waiting for facilities requisitions.
functions continue to be ‘commoditised’,
To move to the role of business cata- with reporting requirements linked to lower
lyst, facilities managers need in-depth levels of the business hierarchy.”
understanding of the business unit
directions and focus on partnering to co- Facilities management service perfor- they are supporting by thinking about
create business and integrated facilities mance measures need to shift away facilities constraints, possibilities and
strategies. Mutual trust is the founda- from measuring inputs to measuring strategies to support competitive advan-
tion stone. Awareness that facilities are meaningful outputs. This will lead to tage. But, second, for facilities managers
different but help is at hand underpins substantiation of broader business gains to remain relevant they need to under-
the need for facilities management generated from facilities and workplace stand the business of their offering: how
skills. Awareness that the facilities team initiatives. In an ever-changing busi- they are defining their business; how they
understands the business opportunities ness world, the job is never done. The are structuring their operations; how they
and threats promotes an open dialogue. facilities functions should be adapted are communicating; and how they are
The challenge, then, is how to manage continually to contribute to improved supporting their customers’ needs. FM
these internal relationships and to be organisational performance. But the
able to continue to deliver services at the brand must retain its integrity in being Rodney Timm is a director of Property
right time and the right place. operationally efficient but not losing Beyond Pty Ltd – email
Customer relationship management sight of strategic possibilities. Internal rodney.timm @propertybeyond.com.au
models are used in most industries. In promotion is paramount to remaining With thanks to Martin Leitch of fmedge
their broadest sense they are all about relevant. Successes need to be shared. (www.fmedge.com.au) for some stolen ideas.
managing all interactions and busi- Most important in this re-positioning
ness dealings with customers – be of the brand is for facilities managers to More information
they external or internal. The focus is understand business. First, they need to Property Beyond
to improve customer service and meet understand the ‘business of the business’ www.propertybeyond.com.au

FM APRIL | MAY 2010

31796_064-065_Property.indd 065 2010/03/18 16:35:45

 066
066SOFTWARE
SOFTWAREFM
FM NEW APPLICATIONS AND TOOLS

IMPROVING PATIENT SAFETY

HealthCare Software’s innovative technology is being implemented in 16 hospitals across
Australia. In this article we examine how technology is helping to structure medication schedules while vastly
improving patient records.

C
utting down on medication
errors and improving patient
safety are just two of the
motivations behind the technological
innovations developed by HealthCare
Software.
The company’s chief executive
offi cer, John Elkerton, who worked as a
clinical pharmacist in hospitals for many
years before founding the company,
saw the amount of medication errors
being made and couldn’t believe that
patients’ records were still being written
on paper and fi led away.
He thought that there must be
a better way, particularly with the
advances in technology that have
transformed other industries.
Elkerton and his team have spent
the last fi ve years developing software
to provide an alternative approach to
managing patient medication records
and to help reduce the occurrence of
medication misadventure.
The software, called the
HCS Clinical Suite, is now being
implemented in 16 hospitals across
Australia.
Elkerton says that the software has
allowed clinicians in hospitals to share
patients’ medication records with the INNOVATION AWARD
other health professionals involved HealthCare Software (HCS) won the 2009 AMP Innovation Award for the Tasmanian section of the
in their care, both within hospital and Telstra Business Awards.

community settings. This prestigious award marked HCS’s achievement in developing a commercially viable medication
“It means that there’s a record of and reconciliation software solution for use in acute care hospitals.
the medicines that the patient has With more deaths occurring each year as a result of medication misadventure than motor vehicle
taken, the dosages, and whether accidents, the safe use of medications and technology that assists in patient management has
there were adverse reactions to any become an important issue.
medicines. As Australia’s only exclusive provider of medication management software solutions, HCS offers a
viable alternative to traditional paper-based systems of patient medication management.
WEB-BASED SYSTEM The HCS Clinical Suite has been designed to support hospital clinical staff to make the right choices
Because it is web-based, the record is in the use of medicines by providing patient historical and decision support information. It also
available throughout the health service provides clinical communications with GPs and community pharmacies to ensure continuity of care
for reference whenever medication when patients leave hospital.

decisions need to be made.

FM APRIL | MAY 2010

31796_066-067_Soft FM Lead.indd 066 2010/03/18 16:37:1 31668_1_T

 “During a hospital stay, the software inform another to enable them to take
means that everyone handling a responsibility for delivering quality
case can add their information to the care.”
record – from the physiotherapist to the As this record is also available to
anaesthetist.” take home, it can help the patient,
This record of medication – a carer or community nurse to better
whole-of-hospital electronic discharge understand the medicines that need
statement – is then available when the to be taken, how often and in what
patient leaves hospital. dosage.
The record can then be sent to a GP “This is also a very important feature
and the patient is also welcome to retain of the software. Australian Government
a personal copy. fi gures show that most medication
“It means there’s a real handover mistakes – 80 percent – happen in the
of care,” says Elkerton. “Australian home. Some people take 10 medicines
Government fi gures show that this at a time, and have to remember
handover to GPs only happens in 40 when to take each medicine and how
percent of cases.” much of each. These problems are
Major heart surgery, he notes, is a magnifi ed when people are elderly or
good example of the importance of a confused. We’ve worked very closely
good handover. with our customers and the Australian
“After heart surgery, a patient may Government to develop our system,
no longer need half the medicines they and we’ve more than met the applicable
were taking and it’s so important for national Standards.” FM
the GP to know about these changes.
GPs are left hanging on a limb when More information
they don’t get this information. What Healthcare Software
we’re looking at is the failure of one www.healthcaresoftware.com.au
part of the health system to adequately 03 6224 9944

Service, Maintenance and

Job Management Software Development Partner

ENDORSED

Are you a facilities management company looking for a fully

integrated business and service management solution that will:
Reduce costs
Streamline complex business processes and
administrative tasks
Improve service and turnaround times
Manage service jobs and contracts more efficiently
Provide maintenance fundamentals such as Tasks,
Activities, Loadings, Scheduling, and Agreements.
Service Manager from Technisoft is an effective service and job cost management software
solution which provides the primary means to planning, controlling and organising the products
and services your business offers. Service Manager integrates exclusively with Sage Accpac
ERP, the award-winning business software solution to bring you a complete solution for
organisations servicing the Facilities Management industry. Exceed your expectations today
with Service Manager from Technisoft.

Call 13 SAGE or visit www.technisoft.com.au

31796_066-067_Soft FM Lead.indd
31668_1_Technisoft HPH.indd 1 067 2010/03/18 08:37:26
2010/01/25 16:37:6
 068 SOFTWARE FM NEW APPLICATIONS AND TOOLS

HEADING
copy
CarbonView
www.carbon-view.com

MOBILE MAINTENANCE TECHNOLOGY HASTIE GOES WITH PRONTO MANAGE DATA CENTRE ENERGY USE

Facilities management software supplier, BEIMS, Hastie Services, the air-conditioning and food- To improve operational and energy efficiency in
continues to provide market-leading mobile services division of building and engineering data centres, Raritan has announced systems
maintenance technology to engineering and services provider Hastie Group, was in need of integration capabilities for its Power IQ data
maintenance teams around the country. an integrated ERP system that would provide centre energy management software and
pocketBEIMS Work Orders and flexibility for business growth, given its future support for more data centre equipment.
pocketBEIMS Remote Request mean users acquisition plans. Power IQ helps companies track and
now have the ability to request, look up, assign, Hastie Services found there was too much analyse energy usage down to the individual
complete and sign off work orders on the go double-up in data entry and inefficiencies with its IT device level and implement energy-saving
via Windows Mobile Technology and WiFi original software package, and selected Pronto actions from a central power console.
infrastructure, GPRS or manual docking. Software’s flagship ERP solution, PRONTO-Xi, Power IQ’s new Web Services APIs – Power
More than 450 pocketBEIMS users around to link its project and service management tools Control API and Configuration Item API –
the country and internationally are experiencing to its core financials data. enable customers to integrate Power IQ with
the benefits of real-time information, enhanced According to Victorian state manager of their existing enterprise systems, such as HP
productivity and a reduction in administration Hastie Services, Christie King, a key business Asset Management, as well as build custom
time and paperwork. benefit achieved since implementing PRON- tools. A customer, for example, can write Web
St John of God Hospital Murdoch (Western TO-Xi is improved field service response times. Service scripts to automate power control to
Australia) is one of the many BEIMS customers With close to 60 service calls logged daily in support their unique operational needs. “Power
enjoying the advantages of pocketBEIMS. “We Victoria alone, Pronto’s Service Scheduler tool is IQ enables customers to manage their data
have increased our revenue from chargeable helping Hastie Services to gain deeper visibility centres smarter,” says Raritan’s Gary Hull,
clients by a conservative 25 percent – it was of all field service calls and workload. country director – Australia and New Zealand.
amazing to see just how many store items did “Service Scheduler gives us a visual refer- “Now with the new Web Services APIs, we
not get written onto the paper work order,” St ence of the technicians available at any point provide customers with a way to implement
John of God engineer Fred Foley explains. “Our in time,” King says. “It’s easy to customise and their creative ideas to manage their enterprise’s
materials auditing process is now compliant with narrow down by customer or call type and status. power.”
our external auditor’s expectations, and we have All the data is automatically fed back to PRON- At North Carolina-based WebAssign, for
reduced the work order administration time by at TO-Xi, which also makes it easier to generate example, Power IQ is helping the company
least 30 percent.” KPI reports. It’s helped us to make much more reduce costs and manage its data centre
pocketBEIMS also allows users to accurately informed, faster decisions when allocating. It’s with fewer resources. “Power IQ allows me
track the time spent carrying out maintenance also in real time, so multiple dispatchers can to manage and forecast easily my power
and repairs. “pocketBEIMS is well worth the allocate calls simultaneously if required.” needs in the data centre for optimal efficiency
capital investment and is the way forward,” adds According to King, technology like PRON- and uptime,” says Matt Pusateri, systems
Foley. “We found that our trades were spending TO-Xi is part of a company imperative to shift the administrator at WebAssign, the leading
too much time doing work more suitable for mindset in field service. “Having a system like provider of online instructional tools for faculty
outsourcing to contractors and found that some PRONTO-Xi is playing a big role in boosting effi- and students. “I can also look in one place
trades were not being utilised efficiently. The ciency across our field service operations, which to obtain energy usage reports and to do
ease at which key data is accurately collected is is the core of our business.” firmware upgrades of our Raritan intelligent
also invaluable. Pronto Software rack PDUs, rather than having to visit each
“pocketBEIMS has shed a new light on www.pronto.com.au PDU individually. Additionally, the centralised
discussions like: ‘I am too busy’. ‘Doing what?’ aggregation of my power consumption will be
Now we know, and for how long,” he says. invaluable in planning future data centres, and
BEIMS analysing future power needs.”
www.beims.com Raritan
03 9602 2255 www.raritan.com.au

FM APRIL | MAY 2010

31796_068_Soft-followers.indd Sec1:68 2010/03/18 13:29:50

 Integrated Facility Management
Facility Management Software
COMPANY/SUPPLIER

Profit Systems Inc - PMXpert

Maintenance Experts - MEX
Linked Business Concepts
Guardian Global Systems
FM Systems - (Advanced
Spatial Technologies)

Service Works Global

Envision IT - Encarp

Profit Systems Inc -

Techs4Biz - Pervidi
EventPro Software

Pronto Software
FM Innovations

Technisoft
Smartpath
IP Cubed
BEIMS -

CiMAS

(IFM)
MAIN SOFTWARE FUNCTION/APPLICATION

Asset Management and Works Management „ „ „ „ „ „ „ „ „ „ „ „ „ „ „

Booking Enquiry Management „ „ „ „

Building Maintenance Audit „ „ „ „ „ „ „ „

Business Continuity Management „ „

Business Performance Management „ „ „ „ „ „

CAD (computer aided design & Integration) „ „ „ „ „ „ „ „

Carpark Management „ „ „ „ „

Client Relationship Management (CRM) „ „ „ „

Computer aided Facility Management (CAFM) „ „ „ „ „ „ „ „ „ „ „

Computerised Maintenance Management Systems (CMMS) „ „ „ „ „ „ „ „ „ „ „ „

Enterprise Resource Planning „ „ „ „ „ „

Environmental Sustainability „ „ „ „ „ „ „

ERP Service, Maintenance & Job Cost Application „ „ „ „ „ „ „ „ „

Event Management „ „ „ „

Facilities Project Management „ „ „ „ „ „ „ „ „

Facility Maintenance Management „ „ „ „ „ „ „ „ „ „ „ „ „ „ „

Facility Management Systems „ „ „ „ „ „ „ „ „ „ „ „ „ „

Financial „ „ „ „ „

Financial Integration „ „ „ „ „ „ „ „ „ „ „

Fleet Management „ „ „ „ „ „ „ „ „

Handheld Facility Management Software „ „ „ „ „ „ „ „ „ „ „ „

Handheld with module PDA for SM „ „ „ „ „ „ „ „ „

Help Desk Application „ „ „ „ „ „ „ „ „

Hot Desking „ „ „ „ „ „ „ „

Integrated Email and Web Based Maintenance Requests „ „ „ „ „ „ „ „ „ „ „ „ „

Integrated Energy Measurement, Reporting System and Analysis for Multiple Sites/Daily
„ „ „ „
with Inclusion of Govt Standards for Compliance.

Integrated Facility Management „ „ „ „ „ „ „ „ „ „ „ „ „ „ „

Integrated Workplace Management Solution – Space „ „ „ „ „ „

OH&S, Incident Management „ „ „ „ „ „ „ „ „ „

Performance Measurement & Management „ „ „ „ „ „ „ „ „

Property & Lease „ „ „ „ „ „

Quality Control/Compliance Management „ „ „ „ „ „ „ „ „

Retail „ „ „ „

Room Booking Systems, Scheduling and Hoteling „ „ „ „ „ „ „ „

Space & Personal Management „ „ „ „ „ „

Supplier & Site Compliance Management „ „ „ „ „ „ „ „ „

Supply Chain Management „ „ „ „ „ „

Tender Process Management Module (TPMM) „ „ „

Total Infrastructure & Facilities Management (TIFM) „ „ „ „ „ „ „ „

Visitor Control „ „ „ „ „ „

FM APRIL | MAY 2010

31796_069_Software Table.indd 069 2010/03/18 13:30:34

 070 NEW FM PRODUCTS

ÎHD VIDEO CONFERENCING

In response to the high demand for HD video
conferencing in the Asia-Pacific region, Sony
Australia has introduced its latest generation
HD visual communication system, the PCS-
XG55. Aimed at entry level and branch office
customers, it meets their needs of cost
effectiveness for better video quality and
convenience.
Part of the IPELA™ family, this model is ideal
for the education, healthcare, government and
corporate environment, regardless of whether a
portable or integrated installation is required.
Sony Australia
www.sony.com.au/videoconferencing Ð NEW DESIGNER HOTEL LOCK
AElement is a new RFID hotel lock from SALTO
Ï THERMAL CAMERAS Systems that provides an enhanced guest
Axis Communications has released the AXIS Ð CARHARTT ENTERS AUSTRALIA experience using on-line wireless technology
Q1910 and AXIS Q1910-E thermal network Zen imports Pty Ltd, an Australian distribution and features stunning, cutting-edge design.
cameras, two unique products that perfectly company, has added the Carhartt brand to its Developed specifically for the hotel market,
complement any network video system that impressive stable of the world’s leading brands AElement allows you to integrate all your
is required to secure an area 24 hours a day, in workwear and related products. physical security needs into one stylish,
seven days a week. The new cameras use There are a multitude of styles and designs energy- efficient, reliable wire-free system.
thermal imaging, which allows users to detect in the Carhartt workwear range perfect for It enables hoteliers to control the security of
people and incidents with great reliability professional performance, comfort and stay- their entire building, grant access privileges to
even in complete darkness and other diffi cult ing safe. individual rooms and gather audit trail data from
conditions. Carhartt is a 120-year-old American company. every door.
Axis Communications Zen Imports Salto
www.axis.com www.zenimports.com.au www.saltosystems.com

FM APRIL | MAY 2010

31796_070-071_New Products.indd 70 2010/03/18 16:37:32

 Í COMMERCIAL GREYWATER
The Nubian Commercial Greywater Treatment
System is specifi cally designed for each
development and includes the following
features: Ï TABLE, STOVE TOP AND BAR
„ 2000–100,000 lpd If you are wondering how to provide basic
„ fully automated with remote online amenities in a small kitchen area, Electrolux has
monitoring a multi-functional solution. Heart of the Home
„ fi ve-step advanced treatment process is a thought-provoking, integrated solution
„ modular, future capacity upgrade functioning as a kitchen table, cooking surface
„ skid-mounted and factory tested and bar all in one.
„ robust biological treatment Designs are crisp and modern and are easily
„ low operating costs. incorporated into a range of building types.
Nubian has supplied greywater treatment Electrolux
systems for schools, offi ce buildings, hotels, www.electrolux.com.au
training facilities and much more. Call Nubian
on 1800NUBIAN for a free quote.
Nubian Ð LADDER RANGE EXPANDS
www.nubian.com.au Sayfa Systems has expanded its Vista
Fold Down Access Ladder range with the
introduction of the Vista Compact and Vista
Ð HIGH IMPACT AND HYGIENIC Ð NO MORE SPILLS Maxi, offering the right access solution for all
Altro Whiterock wall cladding is a tough An environmental spill capture system that won’t ceiling types.
and hygienic covering for internal walls. release waste under any conditions once it has Industrially rated at 150kg, Vista delivers a
Kitchens, laboratories, showers and corridors, been absorbed is being introduced to Australia complete four-in-one modular system. The
in particular, benefi t from this watertight, by Enware SafeEquip. range is user-friendly, rapidly installed and
wipe-clean and high-impact surface. In these The Imbiber Bead® super absorbent polymer maintenance-free, while ensuring a low-
areas, people have traditionally opted for system – which will absorb a spill without leach- impact appearance and controlled access.
ceramic tiles or plasterboard, which are not ing – is ideal for use in waterways as a protective „ Vista Compact – to fi t standard roof trusses
tough enough to cope with modern hygiene barrier to prevent leakage from land into water or „ Vista Commercial – for suspended ceilings
requirements. HACCP-approved, Altro from water onto land. from 2200 to 3200mm
Whiterock gives you a superior option for Effective on hydrocarbons and a wide range of „ Vista Maxi – to suit extra high ceilings up to
healthcare and food installations. organic chemicals. 4300mm.
Altro Enware Austalia Sayfa Systems
www.asf.com.au www.enware.com.au www.sayfa.com.au/vista

FM APRIL | MAY 2010

31796_070-071_New Products.indd 71 2010/03/18 16:37:50

 072 NETWORK

1. 2.

GREEN CITIES 2010 OFFERS CLEAR MESSAGE 5.

The inexorable push for more sustainable enhance environmental quality, design great 1. Schneider Electric’s Darren Butler and Derek Brown, at
Green Cities 2010, say mandatory energy disclosure laws
practices and behaviours is now the dominant places and promote good urban governance.
affecting offi ces will be implemented later this year.
and mainstream focus of the building industry, Another major announcement at Green Cities 2. MWM colleagues Chris Ludekens, business development,
as proven by the success of Green Cities 2010 was the release of a new research report warning and sales manager Simon Helps, at Green Cities 2010.
in late February at Melbourne Convention and against traffic congestion in Australian cities. 3. Azheem Haseeb and Emma Burt from Coffey Environments,
at Green Cities 2010.
Exhibition centre. The report, titled Cities for the future:
4. Muller Industries’ Matt Moran (internal product support) and
This year’s event had nearly twice as many Baseline report and key issues, was sales manager Manfred Jarchow discussed industrial cooling
exhibitors as last year’s event, and the solid commissioned by the Australian Sustainable innovations with guests at Green Cities 2010.

bank of visitors from FM, architecture, policy Built Environment Council (ASBEC). 5. David Blakemore, marketing manager for Forbo Flooring
Systems, at Green Cities 2010.
and construction sectors demonstrated that It points to a bleak future where transport-
6. Also at Green Cities 2010: Ian Jones, director of Vipac
professionals have an ongoing interest in green related greenhouse gas emissions (GHG) will Engineers & Scientists, says leaky roofs remain a chronic cause
products and designs, relating to both new and increase by almost 50 percent and travel times of heat loss in buildings.
7. Joel Fleming, founding chairman of Climate Friendly Pty Ltd,
older structures. increase by 25 percent.
at Green Cities 2010.
Green Cities 2010 served as a forum for a “Congestion will worsen, travel times will 8. Koda Lighting’s business development manager Nina
number of important announcements. become longer and transport-related GHG will Freeman at Green Cities 2010, showcasing the latest LED
technologies.
The Green Building Council of Australia increase,” said ASBEC president, Tom Roper.
9. Brett Hazlett, manufacturers consultant – international;
(GBCA), a key event sponsor, released a It is evident that such changes in urban and David Baggs, technical director, principal sustainability
new national framework for sustainable environments will require strategic solutions, consultant, both from ecospecifi er, discussed their new
communities. Launching the new Green Star inevitably affecting the ways in which we build, GreenTag program with visitors at Green Cities 2010.
10. At Green Cities 2010: GECA (Good Environmental Choice
– Communities framework, GBCA chair Tony occupy and maintain commercial buildings –
Australia Ltd) CEO Judy Hollingworth, and marketing manager
Arnel said the framework would establish an facility managers should be especially attentive Nick Capobianco.
independent, national language to guide the to new trends in workplace dynamics (such
development of sustainable communities and as changing working hours, overlapping uses,
precincts. multi-function spaces, etc) affecting their
“The framework – and its guiding principles assets.
– provides a dual purpose,” Arnel explained. Finally, the exhibition area was filled with
“It is a national resource for those creating the sounds of whirring bicycle wheels as
sustainable communities and it establishes close to 200 participants from over 35 teams
the context for the GBCA’s Green Star - participated in the inaugural “AE Smith Pedal
Communities tool, which will commence Power Generator Race”.
development in June.” This event was staged to highlight the effort
The national framework has been developed required to generate power via a special bicycle
by the GBCA and its partner VicUrban, in generator, emphasising the importance of
collaboration with industry and government, and saving energy in the general built environment.
outlines fi ve national principles for sustainable Final race results for the Green Cities 2010
communities: create liveable communities, AE Smith Pedal Power Generator Race are
provide opportunities for economic prosperity, available now at www.aesmith.com.au FM

FM APRIL | MAY 2010

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 3. 4.

5. 6. 7. 8.

9. 10.

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 074 EVENTS

➤
ARBS 2010 HOTEL, HOSPITALITY + DESIGN 2010 WA SAFETY SHOW 2010
WHEN: 12–14 April 2010 WHEN: 24–26 May 2010 WHEN: 24–26 August 2010
WHERE: Sydney Convention & Exhibition Centre WHERE: Melbourne Convention & WHERE: Perth Convention Exhibition Centre
CONTACT: www.arbs.com.au Exhibition Centre CONTACT: www.wasafetyshow.com
CONTACT: www.hhdexpo.com.au
SAFETY IN ACTION ORGATEC 2010
WHEN: 20–22 April 2010 CIVENEX 2010 WHEN: 26–30 October 2010
WHERE: Melbourne Convention Centre WHEN: 20–21 May 2010 WHERE: Cologne, Germany
CONTACT: www.safetyinaction.net.au WHERE: Western Sydney International CONTACT: www.orgatec.com
Dragway at Eastern Creek
CARBON REDUCTION CONFERENCE CONTACT: www.civenex.com
WHEN: 20–22 April 2010
WHERE: Melbourne Convention Centre EUROPEAN FACILITY MANAGEMENT
CONTACT: www.carbonconference.com.au CONFERENCE 2010
WHEN: 1–2 June 2010 ADVERTISERS INDEX
FORM & FUNCTION 2010 WHERE: Madrid, Spain Altro 11
WHEN: 22–24 April 2010 CONTACT: www.efmc2010.com ARBS Insert
WHERE: Sydney Convention & Exhibition Centre
Armstrong Industries 39
CONTACT: www.formandfunction.com.au DESIGNBUILD MELBOURNE
fmedge 35
WHEN: 23–25 June 2010
DESIGNEX WHERE: Melbourne Convention & Exhibition GVA Project Control Group 76

WHEN: 22–24 April 2010 Centre Hays Facility Management 07

WHERE: Sydney Convention & Exhibition Centre CONTACT: www.designbuildexpo.com.au JLG 75
CONTACT: www.designex.info Philips Dynalite 09
DIGITAL SIGNAGE WORLD 2010 Polyflor 04
STRATEGIC PROPERTY PORTFOLIO MANAGMENT WHEN: 20–21 July 2010
RF Industries 33
WHEN: 4–5 May 2010 WHERE: Sydney Convention Centre
SCA Hygiene 37
WHERE: Sydney CONTACT: www.terrapinn.com/2010/digital
CONTACT: www.strategicpropertymgmt.com.au Technisoft 67

ENVIRO 2010 UCI 41

THE FACILITIES SHOW WHEN: 21–23 July 2010 UniGuard 25
WHEN: 11–13 May 2010 WHERE: Melbourne Convention & Workspace Commerical Furniture 02
WHERE: Birmingham, UK Exhibition Centre
Zip Heaters 03
CONTACT: www.thefacilitiesshow.com CONTACT: www.enviro2010.com.au

➤
ORGANISATIONS AND WEBSITES
American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) www.ashrae.org Association of Building Sustainability Assessors (ABSA) www.absa.net.au
Australasian Furnishing Research & Development Institute (Furntech-AFRDI) www.furntech.org.au Australian Institute of Refrigeration, Air-Conditioning and Heating (AIRAH) www.airah.org.au
Australian Building Codes Board (ABCB) www.abcb.gov.au Australian Competition and Consumer Commission www.accc.gov.au Australian Information Security Association (AISA) www.aisa.org.au
Australian Landscape Industry Association (ALIA) www.landscapingaustralia.com.au Australian Safety and Compensation Council (ASCC) www.ascc.gov.au
Blind Manufacturers’ Association of Australia (BMAA) www.bmaa.net.au British Institute of Facilities Management (BIFM) www.bifm.org.uk/bifm/home
Chartered Institution of Building Services Engineers (CIBSE) www.cibse.org Clean Energy Council www.cleanenergycouncil.org.au
Department of the Environment and Heritage (DEH) www.environment.gov.au Facilities Management Association of Australia (FMA) www.fma.com.au
Fire Protection Association of Australia (FPAA) www.fpaa.com.au Green Building Council of Australia (GBCA) www.gbcaus.org International Facility Management Association (IFMA) www.ifma.org
Managing and Occupying Buildings Sustainably www.mobs.org.uk Organisation for Economic Cooperation and Development (OECD) www.oecd.org
Property Council of Australia (PCA) www.propertyoz.com.au Standards Australia www.standards.org.au Sustainability Victoria www.sv.sustainability.vic.gov.au/buildings/index.asp
Tertiary Education Facilities Management Association (TEFMA) www.tefma.com World Health Organisation (WHO) www.who.int

FM APRIL | MAY 2010

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