Reverse Osmosis System

Installation & Service Guide

PL-5000

PL-4000

PL-3000
GWW Inc.
1700 E Walnut Ave
Fullerton CA 92831
(714) 441-2893
(714) 441-0525 FAX

Please read this manual carefully

before attempting installation.
 Introduction
Read this entire service guide before beginning installation.

This Reverse Osmosis Drinking Water System has been designed for quick and simple installation and maintenance
. By carefully reading this instruction manual and following the operational guidelines you will insure a successful
installation and reliable operation. Routine maintenance is essential to the longevity and performance of the system.
Filters should be changed every six to twelve months depending on the quality of the feed water supply.

CONDITIONS FOR OPERATION

TFC - Thin Film Composite CTA - Cellulose Tri-Acetate

Source Water Supply - TFC Source Water Supply - CTA

Community/ private Non-Chlorinated Community/ private Chlorinated

System pressure 30 - 100 psi System pressure 30 - 100 psi

Temperature 4o - 38o C (40o - 100o F) Temperature 4o - 38o C (40o - 90o F)

pH range 3.0 to 11.0 pH range 4.0 - 8.0

Maximum supply TDS level 2000 mg/L Maximum supply TDS level 1500 mg/L

Turbidity < 1.0 net turbidity (NTU) Turbidity < 1.0 net turbidity (NTU)

Chemical Perimeters - TFC Chemical Perimeters - CTA

Hardness < 350 mg/L (<20 gpg) Hardness < 350 mg/L (<20 gpg)

Iron (Fe) < 0.1 mg/L Iron (Fe) < 0.1 mg/L

Manganese (MN) < 0.05 mg/L Manganese (MN) < 0.05 mg/L

Hydrogen Sulfide (H2S) 0.00 mg/L Hydrogen Sulfide (H2S) 0.00 mg/L

Chlorine (CL2) 0.00 mg/L Chlorine (CL2) 0.1-10.0 mg/L

CAUTION
DO NOT USE THIS SYSTEM WHERE THE WATER IS MICROBIOLOGICALLY UNSAFE OR OF UNKNOWN
QUALITY. THIS SYSTEM IS FOR USE ON POTABLE WATER ONLY. SOURCE WATER EXCEEDING CHEMICAL
PARAMETERS REQUIRES PRETREATMENT.
 Starting Your Installation

Preparation
Check the following list of components to ensure that all Determine the location for the storage tank. A maximum
parts are packed with your system. distance from tank to faucet of 15 feet is possible. The
system will produce a faster flow at the faucet with the
1 - Storage Tank shortest tubing run from tank to faucet.
1 - RO System
1 - Faucet
1 - Installation Kit

Determine the location for the installation of the RO

system. Avoid locations where the system might come
in contact with hot water pipes or other hazards.

Determine the location for the faucet. Check to see that

drilling the faucet hole will not damage pipes or wires
running underneath the sink.

All tubing is individually labeled and color coded for ease of installation.
1/4 Black - Connects the feed water valve to the RO pre-filter
3/8 White - Connects the RO membrane product port to the storage tank
1/4 Orange - Connects the membrane brine port to the drain connector
3/8 Blue - Connects the postfilter to the faucet

Fittings and Tubing

John Guest fittings are used throughout the system.
To insure a optimal seal, tubing should be cut with the end
square. An angled cut or distortion of the tubing will not
provide an efficient seal and may cause leaks.

To Install a tube, push in the collet until it seats firmly. To

remove a tube, push in the collet and pull out the tube.
 Installation - Product Water Faucet

Drilling the Faucet Hole Stainless Steel Sink

The product water faucet may be installed on any flat Make a small indent to mark the desired drilling location
surface at least 2 in diameter. Check the underside of using a center punch. Drill a pilot hole with a 1/8 metal
the location for interference. drill bit. Enlarge the hole using a 3/8 metal drill bit.

Porcelain/Enamel Sinks Tile Counter Top

A 3/8 variable speed drill drill is recommended for this Follow the procedures outlined in the Porcelain/Enamel
procedure. Sinks section.

A spring loaded Relton style drill set is strongly Faucet Installation

recommended to prevent chipping.
Once the hole has been drilled in the sink, the faucet may
The plastic sleeve supplied on the pilot drill is to be be located in the hole. Be sure the faucet body, faucet
positioned on the drill bit against the drill chuck. This base, and the rubber faucet base washer are in place
prevents the chuck from contacting the porcelain after above the sink.
the pilot hole has been completed.
Install the star lock washer and nut, then tighten firmly
Avoid high motor RPM during the initial cutting of the while aligned faucet in the desired direction.
porcelain as this can cause chipping.

Using a carbide tipped drill bit, drill a pilot hole completely

Additional Point of Use Connection
through the porcelain and the material underneath.
NOTE: Icemakers typically use 1/4 tubing as the water
feed line. Use a reducing union fitting to make this
Place the spring loaded porcelain saw into the drill chuck.
connection
Make sure the pilot guide is inserted tightly. Insert the
pilot guide into the pilot hole. Push down gently on the
To connect an additional point of use (icemaker, extra
drill motor to apply light pressure to the porcelain surface.
faucet, etc.), place a T connector in the 3/8 line between
Start the drill motor turning as slowly as possible.
the faucet and the RO system.
After the initial cut has started, motor speed may be
gradually increased. The cut may require three to four
minutes to complete. Going faster could result in excessive
chipping. This saw is used to cut the porcelain only. Drilling with the recommended Relton cutter

Be sure a complete ring has been cut through the porcelain

to the metal underneath.

Place the finish hole saw into the drill chuck. Make sure
the pilot guide is inserted tightly. Insert the pilot guide
into the pilot hole. Begin cut using a slow speed and light
pressure until the metal has been penetrated.
 System and Faucet Diagrams
PuRO Line System

All tubing is individually labeled and color coded for ease of installation.
1/4 Black - Connects the feed water valve to the RO pre-filter
3/8 White - Connects the RO membrane product port to the storage tank
1/4 Orange - Connects the membrane brine port to the drain connector
3/8 Blue - Connects the postfilter to the faucet

3/8 Blue

1/4 Orange

1/4 Black

3/8 White

Air Gap Faucet Non-Air Gap Faucet

1/4 line membrane to air gap

3/8 line air gap to drain
 Source & Drain Water Saddle Valve
Shut Off the Water
Turn on the cold water supply. Check the saddle tapping
Locate the water shut-off valve for the cold water feed line valve for leaks. Allow the water to run for a minute to clear
you choose to use for the supply. Accidentally hooking up any possible debris from the saddle tapping device.
the system to the hot supply line will permanently damage
the membrane (See Conditions for operation). To assure If flow from the faucet is reduced, remove, clean, and
you are using the cold water line, turn on both the hot and reinstall the faucet aerator.
cold faucet. After the water is warm to the touch, feel the
pipes under the sink. It will be easy to identify the hot
and cold pipes.

Close the cold water valve. Turn on the cold water faucet
only to assure that the line is completely shut off and the
line is drained.. If no shut off valve is located under the
sink, turn off the main supply at the entry to the house.

Place the clamp over the cold water supply line. The
aluminum spacer has two sides to adapt to different tubing
sizes. Use the small radius for 3/8 tubing and the large
radius through 5/8. Use the clamp screw to attach the
saddle to the copper pipe. Tighten the brass clamp screw
with a 7/16 wrench.
Do not crush the tubing
Do not over tighten the clamp. The clamp should be
secure and resist a slight twisting force.

Turn the saddle tapping valve clockwise until the

needle fully pierces the tubing and the valve seats. For
maximum flow, back the handle out all the way. Adjust
as required.
Check for Leaks

Installing the Drain Clamp

Select a location for the drain hole based on the design
of the plumbing. Position the drain outlet saddle on the
drain pipe. Allow adequate space for drilling. Tighten the
bolts evenly on both sides. Avoid overtightening.

Using the opening in the drain outlet saddle as a guide,

drill a 1/4 hole in the drain pipe. Clean debris from the
saddle and threads.

NOTE: Some states require the use of an air gap

faucet. Check your local plumbing code to assure
compliance. Locate the drain connection away
from the garbage dispposal to prevent potential
contamination and system fouling.
 Activation, Troubleshooting, Maintenance
Activating the System For the First Time
to open the valve (the handle should be in line with the
Make sure all water supply/drain lines are secure and tubing as it enters the connection).
free from leakage.
Open the product water faucet and let the water flow until
Slowly turn the saddle valve counterclockwise until fully all the air has been expelled from the system. This will
open. Check stem seal for leakage. If necessary tighten take about an hour.
stem nut lightly.
Close the product water faucet. In 30 minutes, check the
Turn storage tank valve one quarter turn counterclockwise connections for leaks and correct if necessary.

Do Not Use the First Two Reservoirs of Water

Allow the reservoir to fill for 4-6 hours. Dispense this water to drain. This process removes the factory installed sanitizing
solution from the entire system and sends it to the drain. Repeat this process one more time. Allow the tank to fill for
4-6 hours and dispense this water to the drain.

Maintenance- Imperative to follow the sequence as outlined

Note that filters are labeled for easy servicing.

1) Open the RO faucet and let the tank drain completely. Leave the faucet open until the
filter change is complete.
2) Remove the pre-sediment cartridge - (Models PL-3000, PL-4000, and PL-5000).
3) Remove the pre-carbon cartridge - (Models PL-4000, and PL-5000).
4) Remove the membrane cartridge - The membrane may be reused indefinitely as long
as the TDS level and other troubleshooting guidelines are met.
4) Remove the post-carbon cartridge - (Models PL-3000, PL-4000, and PL-5000).
5) Install the new filters. Note: PL-3000 has no pre-carbon cartridge.
6) Turn on the system and inspect for leaks.
7) Drain the first tank of water after changing the filters before drinking. When the membrane
is changed, drain the first two tanks of water before drinking.

Troubleshooting
Troubleshooting

Problem Reason Solution

Water has an offensive oder/taste Carbon post filter is depleted Drain storage tank & replace post filter

Water has an offensive oder/taster Filters are depleted Replace filters & clean system

Not enough product H20 pressure Storage tank air pressure is low Empty storage tank and set pressure to 8 psi (55kPa)

Not enough water Low water pressure If line pressure is below 30 psi install a booster pump

Not enough water Water supply is blocked Clear restriction, rotate valve on feed water

Not enough water Storage tank is depleted Consider an increase in tank or membrane capactiy

Not enough water Clogged pre-filter cartridge Replace prefilter, drain tank and sanitize system

No drain water Clogged flow restrictor Replace membrane

No water Water supply is turned off Turn water on

Under sink is wet Leak from valve, faucet, or fitting Dry everything with towels to isolate leak, identify, and fix.
 PuROLine Limited Warranty
Good Water Warehouse warrants its PuRO Line Reverse Osmosis system to be free from defects
in materials and workmanship under normal use within the operating parameters listed below. For
a period of five years from the date of purchase Good Water Warehouse will repair or replace any
part of the Reverse Osmosis System with the exception of the filters, membrane and battery. The
RO membrane carries a 12 month warranty.

Conditions of Warranty
The above warranty shall not apply to any part of the Good Water Warehouse Reverse Osmosis
System that is damaged because of neglect, misuse, alteration, accident, misapplication, physical
damage, fouling, and/or scaling of the membrane by minerals, bacterial attack, sediment or damage
caused by fire, freezing, hot water, or an Act of God.

Good Water Warehouse assumes no warranty liability in connection with this Reverse Osmosis
System other than as specified herein. International Water Warehouse shall not be liable
for consequential damages of any kind or nature due to the use of Good Water Warehouse
products.

Warranty Service
Warranty service will be provided by Good Water Warehouse under the following
conditions:
1) Contact your local Good Water Warehouse dealer who will obtain return authorization instructions
from Good Water Warehouse.
2) Ship the unit or part freight prepaid to Good Water Warehouse for warranty evaluation or
service. Unit must be returned in the original carton or packaged to prevent possible damage.
Systems or parts covered under the warranty shall be repaired (or, at our option replaced) and
returned without charge.

Source Water Supply - TFC Source Water Supply - CTA

Community/ private Non-Chlorinated Community/ private Chlorinated

System pressure 30 - 100 psi System pressure 30 - 100 psi

Temperature 4o - 38o C (40o - 100o F) Temperature 4o - 38o C (40o - 90o F)

pH range 3.0 to 11.0 pH range 4.0 - 8.0

Maximum supply TDS level 2000 mg/L Maximum supply TDS level 1500 mg/L

Turbidity < 1.0 net turbidity (NTU) Turbidity < 1.0 net turbidity (NTU)

Chemical Perimeters - TFC Chemical Perimeters - CTA

Hardness < 350 mg/L (<20 gpg) Hardness < 350 mg/L (<20 gpg)

Iron (Fe) < 0.1 mg/L Iron (Fe) < 0.1 mg/L

Manganese (MN) < 0.05 mg/L Manganese (MN) < 0.05 mg/L

Hydrogen Sulfide (H2S) 0.00 mg/L Hydrogen Sulfide (H2S) 0.00 mg/L

Chlorine (CL2) 0.00 mg/L Chlorine (CL2) 0.1-10.0 mg/L

The Good Water Warehouse

Fullerton, California