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    Gujarat Technological University: Instructions

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    Girirajsinh Chudasama
    This document is an exam for a Hospitality Communication course. It contains 5 questions about various topics in hospitality communication. The questions cover topics like downward communication, committee meetings, written communication, memoranda format, staff circular format, types of advertisements, factors influencing grapevine, factors contributing to meeting failure, conducting surveys, email abbreviations, and the need for business communication. Students have to attempt any 5 questions out of this list within the allotted time of 1 hour and 30 minutes.

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    Gujarat Technological University: Instructions

    Uploaded by

    Girirajsinh Chudasama
    18 views1 page
    This document is an exam for a Hospitality Communication course. It contains 5 questions about various topics in hospitality communication. The questions cover topics like downward communication, committee meetings, written communication, memoranda format, staff circular format, types of advertisements, factors influencing grapevine, factors contributing to meeting failure, conducting surveys, email abbreviations, and the need for business communication. Students have to attempt any 5 questions out of this list within the allotted time of 1 hour and 30 minutes.

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    This document is an exam for a Hospitality Communication course. It contains 5 questions about various topics in hospitality communication. The questions cover topics like downward communication, committee meetings, written communication, memoranda format, staff circular format, types of advertisements, factors influencing grapevine, factors contributing to meeting failure, conducting surveys, email abbreviations, and the need for business communication. Students have to attempt any 5 questions out of this list within the allotted time of 1 hour and 30 minutes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views1 page

    Gujarat Technological University: Instructions

    Uploaded by

    Girirajsinh Chudasama
    This document is an exam for a Hospitality Communication course. It contains 5 questions about various topics in hospitality communication. The questions cover topics like downward communication, committee meetings, written communication, memoranda format, staff circular format, types of advertisements, factors influencing grapevine, factors contributing to meeting failure, conducting surveys, email abbreviations, and the need for business communication. Students have to attempt any 5 questions out of this list within the allotted time of 1 hour and 30 minutes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Seat No.: ________ Enrolment No.

    ______________

    GUJARAT TECHNOLOGICAL UNIVERSITY


    BE- Ist /IInd SEMESTEREXAMINATION MAY/JUNE - 2012
    Subject code: 123306 Date: 08/06/2012
    Subject Name: Hospitality Communication-II
    Time: 10:30 am 01:00 pm Total Marks: 70
    Instructions:
    1. Attempt any five questions.
    2. Make suitable assumptions wherever necessary.
    3. Figures to the right indicate full marks.
    4. Each question carry equal marks

    Q.1 (a) Explain downward Communication. 07


    (b) What do you mean by the termLateral and Horizontal communication? 07

    Q.2 (a) Explain in detail committee meetings. 07


    (b) Definewritten communication. 07
    OR
    (b) Explain memoranda with its format. 07

    Q.3 (a) Frame out a format of staff circular. 07


    (b) Define Advertising 07
    OR
    Q.3 (a) How many kinds of advertisements are there? Explain 07
    (b) What are the factors responsible for grapevine phenomenon? 07

    Q.4 (a) Describe in detail the factors which contribute to the failure of the 07
    meeting
    (b) How to conduct surveys? 07
    OR
    Q.4 (a) Write down the E-Mail Abbreviations and Acronyms 1)ASAP, 2)IAE. 3) 07
    FYI. 4)BBL. 5)BTW. 6)IMO. 7)IOW.
    (b) Explain the need and purpose of Business communication 07

    Q.5 (a) Write a letter to the Manager of a Hotel at one of the Travel destinations 07
    of your choice providing and seeking from him/her necessary pieces of
    information.
    (b) Write a conversation between a customer and the receptionist on the 07
    intercom at a good city hotel regarding the untidy accommodation and
    lack of facilities promised by the hotel in their brochure.
    OR
    Q.5 (a) A guest has rung you up from Hyderabad enquiring about the facilities at 07
    your hotel. Write the conversation in about ten turns.
    (b) Write a letter to a guest telling him that you cannot accommodate him 07
    and his family at your hotel in December give appropriate reasons and
    suggest alternatives.

    *************

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