Alcatel Omnix PDF
Alcatel Omnix PDF
Alcatel Omnix PDF
Communication Server
User Manual
Legal notice:
The CE mark indicates that this product conforms to the following Council
Directives:
- 89/336/CEE (concerning electro-magnetic compatibility)
- 73/23/CEE (concerning electrical safety)
- 1999/5/CE (R&TTE)
Chapter 1
Introduction to the 4059 Attendant console
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Chapter 2
IP Attendant activation/deactivation
Chapter 3
Attendant console operation
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Chapter 4
Additional features
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Chapter 5
Management from the attendant console
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Appointment reminder ......................................................................... 5.8
Creating text messages in advance ................................................ 5.9
Assigning programmable keys and supervision icons ........... 5.10
Programmable keys ................................................................................... 5.10
Supervision icons ....................................................................................... 5.10
Reserving a trunk group ..................................................................... 5.11
Reserving trunk groups ............................................................................. 5.12
Trunk group auto reservation ................................................................... 5.12
Direct seize .................................................................................................. 5.13
Changing the status of the attendant group sets or the entity ...
5.13
Programming the attendant group status ................................................ 5.13
Programming the entity status .................................................................. 5.13
Overflow between attendants (mutual aid) .................................. 5.14
Enabling overflow between attendants .................................................... 5.14
Defining the overflow threshold ................................................................ 5.15
Managing users ..................................................................................... 5.16
Metering (charging) .............................................................................. 5.17
Counter ........................................................................................................ 5.17
Financial report ........................................................................................... 5.18
Monitoring users ........................................................................................ 5.18
Decommissioning a defective external line ................................. 5.20
Date - time ................................................................................................ 5.21
Configuring DECT/PWT mobile (cell) phones ............................. 5.22
Who .............................................................................................................. 5.22
PARI ............................................................................................................. 5.23
DECT/PWT installation ............................................................................... 5.23
Registration ................................................................................................. 5.24
Deregistration ............................................................................................. 5.24
Expired DECT/PWT visitors ....................................................................... 5.24
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1.1 Introduction
The 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (Screen Based
Console), is integrated into the Alcatel-Lucent OmniPCX Enterprise Communication Server.
This application provides the maximum level of comfort and user friendliness. It is used when
there is just a single attendant set for a system. It may also form part of a team of attendants
when telephone requirements mean that several dedicated sets are necessary.
The Alcatel-Lucent 4059 attendant console can be set up in one of the three configurations:
- a standard configuration using the TDM network, where the terminal is referred to as
Alcatel-Lucent 4059 MAC
- an IP configuration using the IP network, where the terminal is referred to as
Alcatel-Lucent 4059 IP and the attendant set is an Alcatel-Lucent 8 series set.
- a mixed IP configuration using the TDM and IP network, where the terminal is referred to
as Alcatel-Lucent 4059 IP and the attendant set is an Alcatel-Lucent 9 series set.
The Alcatel-Lucent 4059 console is used to optimize call management: to reply to and easily
direct incoming calls, to manage internal calls and, if necessary, to connect internal sets to
recipients outside the system.
This console also allows the attendant to take some responsibility for system management.
The following operations, among others, are available to the attendant:
- Switching over the system from standard operation to a status configured for reduced
activity (at night, for example)
- Reserving external lines for a specific use
- Controlling the use of internal and external lines by the users
- Selecting automatic connection of calls
- Programming the date and time of the system, the checking of call costs, etc.
You are advised to read this user manual before using the console.
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It includes a software part, a specific keyboard, a mouse, and an audio handset (or headset).
Note:
All references here to the term "MAC" refer to the Multimedia Attendant Console. The Alcatel-Lucent
4059 is currently not available on the Apple Macintosh platform.
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The MAC/USB Telephonic keyboard has specific keys for call handling and other telephone
functions. With an IP or a mixed IP configuration, the loudspeaker is replaced by a cover as
the audio features are provided by the Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set.
On this keyboard, all keys which are not identical to those on a standard PC keyboard are
used by the 4059 application. These keys are used for immediate call handling, even when
using another application or when the application and/or the PC are off.
Each MAC key corresponds to a specific function. A LED is associated with each keyboard
key dedicated to call handling. A lit LED informs the attendant that the corresponding key is
available for any operation.
Certain standard PC keys can also be used for call handling.
This key is also called the application switchover key. Its operation differs if the
4059 application is started on the PC.
- In standard configuration only: 4059 application not started on the PC: the key
is used to switch the keyboard to the PC or to the MAC TA (Alcatel-Lucent
OmniPCX). If the LED of the key is red, the keyboard is dedicated to the MAC
TA (see Blind operation (Operation without display) ). If this LED is unlit, the
keyboard is dedicated to the PC
- In all configurations: 4059 application started on the PC: the key is used to
switch from the 4059 window to another PC application (and vice versa).
Note:
Ensure that in the display configuration, the 4059 activation option: By Application
switch key is selected (see module Alcatel-Lucent 4059 Multimedia Attendant Console
- Management from the attendant console Window appearance and display)
Opens the personal directory of the console (to configure it, see module
Alcatel-Lucent 4059 Multimedia Attendant Console - Management from the
attendant console Programming the individual directory)
Release: ends the attendant intervention on a call.
Broker call.
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Note:
For IP or mixed IP configurations, the following keys activate/deactivate the audio functions on the asso-
ciated Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set.
Mute
Note:
The System message LED light is not on even if the attendant receives a message.
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If the PC is no longer powered and the 4059 application was not active at the moment the
power was cut, check that the key is lit (press it if necessary) and press S4 to set the
attendant function into service (check that the night forwarding LED of the keyboard is unlit).
Press S1 to set the attendant function out of service (the night forwarding LED on the
keyboard is green).
Incoming calls are indicated by a ringing and/or by one or more keys flashing.
Numbers for outgoing calls are dialed on the numeric keypad of the keyboard.
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- Corded Handset
- Corded Handset AND Jack Headset
- Bluetooth Handset (with associated Alcatel-Lucent IP Touch 4068 Phone only)
- Handset AND Bluetooth headset (with associated Alcatel-Lucent IP Touch 4068 Phone
only)
Note:
The bounding sequence is not available when the set is associated to 4059 IP. There is no display/
information on the bounded devices on the 4059 IP attendant application.
1.4.2.2 Icons
- There is no handset icon.
- When a headset is detected by the set, the associated set displays a headset icon (there is
no headset icon on the PC).
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Caution:
The associated sets will take a few seconds (about 20 seconds, Alcatel-Lucent IP Touch
4068 Phone characteristics) before it detects the loss or retrieval of the Bluetooth link.
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Note:
There may sometimes be differences in the display and the terms used:
- Depending on the country the system is in, the application may designate certain functions using a
different name.
- Depending on the configuration carried out by the system administrator, this display may show calls
on hold in a Routing calls frame.
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Double-click on an icon to activate it. To find out the function and status of an icon (and display
a help field), point the cursor at the icon.
Equipment which is not configured in the Alcatel-Lucent OmniPCX (or located on a different
OmniPCX node to the attendant console) is represented by the icon . The meaning of the
Set off-hook
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Set busy
Attendant absent
1.5.3.1.4 Fax
1.5.3.1.6 Trunks
A trunk is a telephone line between two systems. It connects two Alcatel-Lucent OmniPCX or
an Alcatel-Lucent OmniPCX and another PBX.
Trunk free (icon green)
Trunk busy (icon yellow)
Trunk placed out of service for Hardware or Software (icon red).
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Point the cursor to a programmable key to display help for this function. The status of the key
is indicated by a LED (green=active). These keys are programmed by the system administrator
or by the attendant (see the module Alcatel-Lucent 4059 Multimedia Attendant Console -
Additional features Programmable keys).
To select a function, double-click on the key or press the key directly on the MAC keyboard
(F1 to F8) which corresponds to the function required.
If there are more than eight functions programmed, use the Page Up or Page Down keys on
the keyboard to display the other programmable keys.
Note:
For each new page, although the keys displayed present different functions, their order corresponds to
the keys F1 to F8 on the keyboard.
Attendant absent. When a console is not used and the attendant has not
replied to calls for a certain amount of time, the console automatically
changes to absent mode.
Day service
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Night service
Hands-free mode
Loudspeaker
Automatic answer
Automatic transfer
Loudspeaker volume
Service mode
Guide mode
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Set rung
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The functions associated with keys S1 to S6 depend on the status of the call in progress.
The and keys on the keyboard correspond to the and keys on the screen. They
are used to move from one page to another if more than six functions are programmed.
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You can view the QMCDU of the 4059 IP in the data of the associated Alcatel-Lucent 8 series /
Alcatel-Lucent 9 series set but you cannot modify it.
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To bring the console into operation, select the Sign on option in the Attendant menu. The
console becomes active, as shown by the change in color of the icon.
Note 1:
For a full description of the icons in the status bar, see the module Alcatel-Lucent 4059 Multimedia At-
tendant Console - Introduction to the 4059 Attendant console Status bar.
To use the MAC keyboard and its specific keys, press the key. The red LED of the key
should be lit.
Note 2:
For a full description of the MAC keys on the keyboard, see the module Alcatel-Lucent 4059 Multimedia
Attendant Console - Introduction to the 4059 Attendant console The MAC/IP keyboard.
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Calls using the personal directory can be made with the attendant set in the idle state or being
used for a consultation call.
To access the directory, press the key.
Select the name to be called and click on Redial. Press the key.
Note:
These keys (see the module Alcatel-Lucent 4059 Multimedia Attendant Console - Introduction to the
4059 Attendant console Programmable keys) are either programmed by the system administrator or
programmed from the console (see the module Alcatel-Lucent 4059 Multimedia Attendant Console -
Management from the attendant console Programmable keys).
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4. If the result does not correspond to the name required, enter one or more additional letters.
5. If several names appear, select the required name.
6. Click on to dial the selected number. This closes the directory search window.
To close the search window without dialing a number, click on .
2. For a search by initials, enter the initials of the last name and first name, then click on
Initials S3 or press the S3 key on the MAC keyboard.
For a search by last name, enter the first letters of the last name, then click Name S2 or
press the S2 key on the MAC keyboard.
For a search by last name and first name, enter the first letters of the last name and the
first name, then click First Name S4 or press the S4 key on the MAC keyboard.
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To move from one field to another, use the mouse or the Tab key on the keyboard.
3. If several names appear, select the required name. If the required name does not appear,
enter one or more additional letters. The vertical arrows of the keyboard can be used to
select one of the names displayed. The right (horizontal) arrow can be used to display
additional details concerning a party (as entered in the LDAP and ODBC directories). Click
on the heading to each column to sort the users by alphabetical order or by phone number.
4. Click on (or press Enter on the keyboard) to dial the selected number. This closes the
directory search window.
To close the search window without dialing a number, click on .
Depending on the status of the set, the function keys are used to send a specific message
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or to run another function on the called set (see the module Alcatel-Lucent 4059
Multimedia Attendant Console - Introduction to the 4059 Attendant console Function
keys).
3. To end the call, press the key.
This special console feature allows the called user to be reached at all times. If the user picks
up the receiver, they hear the hold music (or the corresponding tone), indicating that the set is
reserved and that all outgoing calls are denied.
- The Call Back function key sends a call back request to the called set (see Sending a
call back request ).
- The Text Mail function key is used to send a text message to the called set (see Text
messaging ).
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The procedure to be followed after this screen is the same as the procedure described for
calling a free set.
3.4.3.2 The set is a single line set
The call handling field displays:
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By reading this message, the user can activate the call back to the attendant. This call is
handled like a standard incoming call.
- The Override function key, to override the forward and call the initial set
- The Call Back function key to activate a call back request
- The Text Mail function key to leave a text message
3.4.4.2.2 The set is forwarding on no answer
The call handling field shows the set called (set initiating the forward), then the forwarding
destination and its number. It also gives the status of the set to which the called set is
forwarded:
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system).
- The key to release the call and seize the same trunk again (to make another external
call).
- The key to release the call.
- The appearance of an icon in the call counters (see the module Alcatel-Lucent 4059
Multimedia Attendant Console - Introduction to the 4059 Attendant console Call
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The call handling field gives information on the nature (or even the party) for this call (see the
module Alcatel-Lucent 4059 Multimedia Attendant Console - Introduction to the 4059
Attendant console Call handling fields).
To answer a call when it arrives, press the key.
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The call can be selected from any of the lists given in the call handling fields.
If the list cannot be seen on the screen, do one of the following:
- Press Shift and the key simultaneously to display the list of incoming calls.
- Press Shift and the key simultaneously to display the list of calls on hold.
Note:
The list of calls on hold is displayed according to the system configuration.
By default, the first call is selected. If necessary, use the Page Up and Page Down keys to
display the call to be answered as a priority.
To answer this call, double-click on it or use the keyboard as follows:
1. Select the call.
2. Press Enter, or press the key corresponding to the number of the call in the list.
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Incoming calls are then handled as if the console were in night mode.
To bring the console back into service, proceed as in Implementing the console (status) .
To return to another call placed on hold, proceed as in Choosing which call to answer first .
2. In the list that displays, select one of the last ten called parties.
3. Double-click on the name or click on Redial to dial the number.
___change-end___
Use the following keys:
- To call the second party
- To release the call in progress and the reservation of the second party (if internal)
the console.
2. Press the key again to place the second party on hold. The first party is in
3.11 Barge-in
Barge-in (or intrusion) allows the attendant to interrupt a conversation between two users.
After dialing, the console indicates that the user is busy.
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At the bottom of the screen, the Break In function key is used to barge into a conversation.
Press this key, or the corresponding S key on the MAC keyboard.
The Break In key becomes Break In. The two users are informed of the presence of the
attendant by a beep.
To end this barge-in, press the Break In key or the corresponding S key on the MAC
keyboard.
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Press the key. The two parties are in conversation and the attendant console is released.
This type of transfer can be carried out on a free or a busy set. If the set receiving the transfer
does not take the call after a certain time, this call is directed back to the attendant console.
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3. In the Type field, select System messages to send a pre-recorded message from the
Alcatel-Lucent OmniPCX, or select Attendant text-messages to send a message
programmed on the console (see the module Alcatel-Lucent 4059 Multimedia Attendant
Console - Management from the attendant console Creating text messages in advance).
4. Select the message to be sent, or complete the message of your choice using the
keyboard. To send a message other than a pre-programmed one, enter the message
directly in place of the displayed message.
Note:
The message should not exceed 127 characters.
5. Click on Send.
6. The Receive status field indicates whether the message has been sent correctly.
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4.1 Overview
This chapter details:
- The additional functions offered on the S keys (from the window and the MAC keyboard)
- The operation of the keys pre-programmed by the system administrator
4.2 S keys
During call handling, additional functions (presented on the S keys) can be used for the
following operations:
Note:
The keys are used to change page.
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4.2.5 DTMF
Voice frequency/DTMF.
Also called transparent dialing, or overdialing (DTMF), this function is used to resend
additional dialing to the same party on the line.
4.2.6 Record
Records the current conversation.
To end recording, press the Record key again.
4.2.7 Rotary
Sends decimal rotary dialing to send a number to the current party.
4.2.8 Flash
Sends a calibrated pulse, also called cut-off or flashing.
This operation is used to activate a service for the recipient of a call (to another PCX or any
other flash-compatible communication system). This is used to:
- Send additional numbers
- Call back a service (a remote attendant, for example)
4.2.10 Malicious
Malicious call (not available in the USA).
Indicates a malicious call, to the system administrator for an internal call, or to the telephone
operator for external calls.
Note:
For external calls to be indicated as malicious, you must have a subscription for this service with the tele-
phone operator.
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All keys presented here do not necessarily appear on a console. Contact the system administrator for an
additional configuration or further information.
To find out the function of the pre-programmed keys, right-click in the Programmable keys
window (see the module Alcatel-Lucent 4059 Multimedia Attendant Console - Introduction to
the 4059 Attendant console Programmable keys).
This dialog box is used to select a key from the list of programmable keys, to program the
associated type of element, and to give comments.
Example:
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This function allows the attendant to monitor the occupation level of a trunk group. If there are
still trunks free, pressing this key corresponds to an ordinary seizure without dialing of an
external trunk from this supervised trunk group.
The attendant can configure a supervision icon (see the module Alcatel-Lucent 4059
Multimedia Attendant Console - Management from the attendant console Supervision icons)
so that this icon shows the status of the supervised trunk group in real time.
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The window shows the PC username and the start and end dates and times of the
connections to a 4059 console session.
Click on Close to close the window.
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The console interface can be configured (and checked). In the Extension menu, select the
Guide mode option, or press F11 on the keyboard.
Example:
All modifications described here are taken into account immediately. The application does not
have to be restarted.
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2. Enter the last names, first names, and the number of the directory entry to be stored.
3. Click on Add.
To modify the last name (or the first name or the number) of a directory entry, double-click
on it to retype it using the keyboard.
Click on Delete to delete the selected name from the individual directory.
Click on Redial to dial the number of the selected user and close the window.
Click on Close to close the window without redialing a number.
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This dialog box allows you to program the different directory configuration parameters:
- Add/Remove LDAP directory...: To add, modify or remove an LDAP type directory
- Add/Remove ODBC directory...: To add, modify or remove an ODBC type directory
- Search configuration...: To modify the existing LDAP and/or ODBC directory parameters
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Check the check boxes to include or remove the directory for a search by name.
OK Validates the selection
Cancel Cancels the selection and closes the dialog box
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5.10 Changing the status of the attendant group sets or the entity
The system administrator configures the call routings for the whole system in one of four states
(night, day, Forward1, Forward2).
The attendant console is used to change:
- The status of the attendant group to which it belongs
- The status of one or more entities in the system
In the Extension menu, select Service mode (or press the F10 key). Select Status
programming.
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1. In the Overflow threshold field, enter the number of calls there must be on a console before
overflow to other attendants takes place.
2. Click on Apply.
3. Click on Close to close the window.
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The name and the number of the user appear at the top right.
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5.13.1 Counter
The counter is used to obtain call costs per set and per system node. Since this information is
of a sensitive nature, it is advisable for the system administrator to limit access to it using a
password.
Double-click on Counter:
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1. Enter the minimum value of the cost to take into account in the reports.
2. Click on Apply.
5.13.3.3 Duration threshold
This function is only available if the filter defined in Monitoring options is By duration or By
cost and duration.
1. Enter the minimum value of the duration of calls to take into account in the metering
(charging) reports.
2. Click on Apply.
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trunk(s).
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5.16.1 Who
Double-click on Who to enter the IPUI (International Portable User Identification) number.
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5.16.2 PARI
Double-click on PARI to check the PARI (Primary Access Right Identification) number.
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5. Click on Install.
5.16.4 Registration
Double-click on Registration to select the profile of the mobile phone to register.
5.16.5 Deregistration
Click on Deregistration to end the assignment of a mobile phone to a user.
This opens the user search window presented in DECT/PWT installation . Select a user,
then click on Dereg.
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