MPA

MANAGEMENT
CAPACITY
TRAINING
MPA Mentorship Training

Module 4:

FACILITATION TRAINING:
TEAM BUILDING
 MPA
MANAGEMENT
CAPACITY
TRAINING
Presentation Overview
Learning Objectives
Use facilitation skills to build a
successful team, including influencing
group behavior, collaborative problem
solving, conflict resolution
Integrate facilitation skills into the
mentorship role during the MPA
Management Capacity Training
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MANAGEMENT
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Opening Exercises
Icebreaker
Recap learnings from
Day 3
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MANAGEMENT
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Team Development
Team Stages
1. Forming the honeymoon
First experience of group
High optimism, expectations...and anxiety

A team establishes its rules or norms.

2. Storming the honeymoon is over

Initial hopes vs. the realities
Performance plummets
Many reasons

The facilitator needs to balance assertiveness and

neutrality, and encourage communication.
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MANAGEMENT
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Team Development
Team Stages
3. Norming transitional
Move from separate people to a team
Face issues, accept feedback, and act on
feedback
Establish new norms and team
performance improves

The facilitator helps the group identify and solve

problems
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MANAGEMENT
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TRAINING
Team Development
Team Stages
4. Performing An effective team
Productivity and morale increase
Share power by rotating leadership
Conflicts viewed as healthy debates

All team members can and do facilitate

5. Disbanding Knowing when to stop

Project completion = time to disband
Recognition for its accomplishments

Members should review what they have learned

for the future.
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MANAGEMENT
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Exercise: Team Development
Define the Five Stages
Your instructor will review the rules for
the team building exercise in the handout.
Try to identify each of the five stages of
team development as you work through
the exercise
Nominate a team member to discuss
your findings to the group

Share your personal experience

with team development.
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Dealing With Difficult People

Motivating Factors
Task Focused

Get it Right Get it Done

Passive
NORMAL Aggressive

Get
Get Along!
Appreciated!

People Focused
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Dealing With Difficult People
Stereotypical Behaviors
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Dealing With Difficult People
Stereotypical Behaviors
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MANAGEMENT
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Interventions
Definition and Triggers
An intervention is any action or set of
actions deliberately taken to improve the
functioning of the group.
Sample situations
Someone isnt listening
Side conversations are going on
People are interrupting each other
Peoples comments get personal
Discussion is off track
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MANAGEMENT
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Interventions
When to Use
Is the problem serious?
Remember:
Do I know the people
well enough? An
intervention is
Will the problem go always risky!
away by itself?
Can the intervention
hurt the climate?
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MANAGEMENT
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Interventions
When to Use
Is the intervention
appropriate? Use selectively
and choose
How much time will your words
the intervention take carefully.
and do we have the
time?
Do I have enough
credibility to
intervene?
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Intervention Language
Three-step Process

Describe what you are Use impact
seeing statements if
Make an impact the behavior
statement is persistent
and previous
Redirect behavior interventions
have been
ignored.
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MANAGEMENT
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Exercise: Intervention Language
Review the Three Scenarios
Write down the wrong and effective
response.
The instructor will facilitate a discussion
on each of the three scenarios.
Think of other examples of an
intervention when someone is being
sarcastic, putting down the ideas of
another or dominating the discussion.
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Solving Problems
TRAINING
Collaboratively
Review the Three Phases
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Solving Problems
TRAINING
Collaboratively
Review the Three Phases
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MANAGEMENT
CAPACITY
Solving Problems
TRAINING
Collaboratively
Review the Three Phases
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MANAGEMENT
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Problem-solving through
TRAINING
Collaboration
The What, When and Why
Characteristics of a
collaborative process
When to use a
collaborative process
When NOT to use a
collaborative process
Advantages of a
collaborative process
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Exercise: Action Plan
Develop a Collaborative Agreement
Work with your team to develop an
action plan for implementing a
collaborative agreement.
Be sure to incorporate the three phases of
a systematic problem-solving approach:
planning, conducting, and
implementation.
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Tool Kit for Team Building
Goal Setting
Focused on long-range
Formulate goal
issues, e.g., a long- statements during
range plan, public Step 3 of the
investments, Systematic Problem-
government programs solving approach.

Provides direction to
process, rather than a
solution...where not
how
Should generate
different opinions from
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MANAGEMENT
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Exercise: Goal Setting
Create a Common Goal
Discuss and define a particular MPA-related
problem (e.g., over fishing).
Think about the following question and create a
visual picture: What will this situation look
like 5, 10, or 15 years from now?
Pair up with a partner and describe your
picture to each other.
Repeat this activity with other partners in
your group as you develop the perfect picture.
Draft a common goal statement based on
everyones picture.
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Tool Kit for Team Building
Information Gathering Tools
Sequential questioning
Generate
A series of questions
input,
asked at the beginning of
a workshop/meeting opinions ideas

Brainstorming
A freethinking forum to
generate ideas
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Tool Kit for Team Building
Information Gathering Tools
Gap Analysis
Provide a
Address missing items,
framework for
information, activities to
achieve the perfect options
solution, as described in a
goal statement

Group Design
Activities (Charrettes)
Design session in which a
team concentrates on a
problem and solutions
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Tool Kit for Team Building
Evaluation Options
Multi-voting or
Dots Helps
stakeholders
Helps prioritize
agree on a
Impact/Effect Grid direction
Sift through
brainstormed ideas
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Tool Kit for Team Building
Evaluation Options
Criteria-based
Grids
Criteria Solution 1 Solution 2 Solution 3 Solution 4
(weight)
Cost (2)
Environment
al Impact (1)
Match with
priorities
(3)
TOTALS
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Practical Application of Skills
Put Learning into Action
Work with your team to identify the
significant lessons you have learned
in the past two days
Develop an implementation plan to
use these skills during the
Management Capacity Training
Program.