Samsung Proxpress m332x m382x 402x SM

Mono Laser Printer
ProXpress M332x / M382x / 402x

series
(Ver 1.32)
SERVICE MANUAL
Mono Laser Printer Contents
1. Precautions
2. Product Specifications
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagram
6. Reference Information
Refer to the service manual in the GSPN (see the rear cover) for more information.
Contents
Contents
1. Precautions ...................................................................................................................................... 1 1
1.1. Safety warning ........................................................................................................................ 1 1
1.2. Caution for safety .................................................................................................................... 1 2
1.2.1. Toxic material............................................................................................................. 1 2
1.2.2. Electric shock and fire safety precautions ......................................................................... 1 2
1.2.3. Handling precautions ................................................................................................... 1 4
1.2.4. Assembly and Disassembly precautions ........................................................................... 1 4
1.2.5. Disregarding this warning may cause bodily injury ............................................................ 1 5
1.3. ESD precautions ...................................................................................................................... 1 6
2. Product Specifications ........................................................................................................................ 2 1
2.1. Specifications.......................................................................................................................... 2 1
2.1.1. Product Overview........................................................................................................ 2 1
2.1.2. Specifications ............................................................................................................. 2 2
2.1.2.1. General ....................................................................................................... 2 2
2.1.2.2. Print ........................................................................................................... 2 3
2.1.2.3. Controller and Software.................................................................................. 2 4
2.1.2.4. Paper Handling ............................................................................................. 2 5
2.1.2.5. Consumables ................................................................................................ 2 7
2.1.2.6. Maintenance Part .......................................................................................... 2 8
2.2. Product Description.................................................................................................................. 2 9
2.2.1. Front View ................................................................................................................. 2 9
2.2.2. Rear View .................................................................................................................. 2 10
2.2.3. Paper Path.................................................................................................................. 2 11
2.2.4. System layout ............................................................................................................. 2 12
2.2.4.1. Feeding Part ................................................................................................. 2 13
2.2.4.2. Image Creation ............................................................................................. 2 15
2.2.4.3. Fuser unit .................................................................................................... 2 17
2.2.4.4. LSU (Laser Scanning Unit) ............................................................................. 2 18
2.2.4.5. Drive Unit ................................................................................................... 2 19
2.2.5. Hardware configuration ................................................................................................ 2 20
2.2.5.1. Main Controller (M332x_M382x_M402xND) .................................................... 2 23
2.2.5.2. Main Controller (M402xNX)........................................................................... 2 27
2.2.5.3. OPE Controller ............................................................................................. 2 29
2.2.5.4. SO-DIMM PBA............................................................................................ 2 30
2.2.5.5. WLAN(M382xDW model only) ...................................................................... 2 31
2.2.5.6. SCF PBA - Optional ...................................................................................... 2 31
2.2.5.7. CRUM PBA................................................................................................. 2 32
2.2.5.8. SMPS Board ................................................................................................ 2 33
i Copyright 1995-2013 SAMSUNG. All rights reserved.

Contents
2.2.5.9. HVPS board ................................................................................................. 2 34

2.2.6. Engine Firmware Control Algorithm ............................................................................... 2 35
2.2.6.1. Feeding ....................................................................................................... 2 35
2.2.6.2. Transfer....................................................................................................... 2 35
2.2.6.3. Fusing......................................................................................................... 2 36
2.2.6.4. LSU............................................................................................................ 2 36
2.2.7. Software Descriptions .................................................................................................. 2 37
2.2.7.1. Software system overview .............................................................................. 2 37
2.2.7.2. Architecture ................................................................................................. 2 37
2.2.7.3. Data and Control Flow ................................................................................... 2 38
3. Disassembly and Reassembly .............................................................................................................. 3 1
3.1. Precautions when replacing parts ................................................................................................ 3 1
3.1.1. Precautions when assembling and disassembling ............................................................... 3 1
3.1.2. Precautions when handling PBA..................................................................................... 3 1
3.1.3. Releasing Plastic Latches .............................................................................................. 3 2
3.2. Screws used in the printer.......................................................................................................... 3 3
3.3. Replacing the Main SVC parts ................................................................................................... 3 4
3.3.1. Left and Right Cover.................................................................................................... 3 4
3.3.2. Front Cover ................................................................................................................ 3 5
3.3.3. Rear and Top Cover ..................................................................................................... 3 6
3.3.4. Main Board ................................................................................................................ 3 8
3.3.5. HVPS board ............................................................................................................... 3 9
3.3.6. SMPS Board............................................................................................................... 3 10
3.3.7. Laser Scanning Unit (LSU) ........................................................................................... 3 10
3.3.8. Fuser Unit .................................................................................................................. 3 11
3.3.9. Main Drive Unit.......................................................................................................... 3 12
3.3.10. Feed Drive Unit .......................................................................................................... 3 13
3.3.11. Pick Up_Regi_MP Clutch ............................................................................................. 3 13
3.3.12. Pick-Up Roller............................................................................................................ 3 14
3.3.13. Transfer Roller............................................................................................................ 3 15
3.3.14. OPE Board................................................................................................................. 3 15
3.3.15. MP Unit .................................................................................................................... 3 17
3.3.16. Bin-full sensor ............................................................................................................ 3 17
3.3.17. Regi_Feed_Empty Sensor ............................................................................................. 3 18
3.3.18. Reverse Roller ........................................................................................................... 3 19
3.3.19. SCF(Second Cassette Feeder) Unit ................................................................................. 3 20
3.3.19.1. SCF Right Cover........................................................................................... 3 20
3.3.19.2. SCF Main Board ........................................................................................... 3 20
3.3.19.3. SCF Main Motor ........................................................................................... 3 21
3.3.19.4. SCF Clutch .................................................................................................. 3 21
Copyright 1995-2013 SAMSUNG. All rights reserved. ii

Contents
3.3.19.5. SCF pick up_forward roller ............................................................................. 3 22

3.3.19.6. SCF Reverse Roller ....................................................................................... 3 22
3.3.19.7. SCF Main Drive Unit ..................................................................................... 3 23
3.3.19.8. SCF Lift Assy............................................................................................... 3 23
3.3.19.9. SCF Pick-Up Unit ......................................................................................... 3 24
3.3.19.10. SCF Pick-Up_Empty_Feed Sensor ................................................................... 3 25
4. Troubleshooting ................................................................................................................................ 4 1
4.1. Alignment and Adjustments....................................................................................................... 4 1
4.1.1. Control Panel.............................................................................................................. 4 1
4.1.2. Understanding The Status LED ...................................................................................... 4 4
4.1.3. Clearing paper jams ..................................................................................................... 4 5
4.1.4. Useful menu item for service ......................................................................................... 4 17
4.1.5. Periodic Defective Image .............................................................................................. 4 19
4.1.6. Useful management tools .............................................................................................. 4 20
4.1.6.1. Using Samsung Easy Printer Manager ............................................................... 4 20
4.1.6.2. Using Samsung Printer Status (Windows only) ................................................... 4 22
4.1.6.3. Using SyncThru Web Service (SWS) ................................................................ 4 23
4.1.7. Updating Firmware ...................................................................................................... 4 25
4.1.7.1. Update the firmware by using the USB port........................................................ 4 25
4.1.7.2. Update the firmware by using the network.......................................................... 4 26
4.1.8. Service Mode ............................................................................................................. 4 28
4.2. Troubleshooting ...................................................................................................................... 4 32
4.2.1. Procedure of checking the symptoms............................................................................... 4 32
4.2.1.1. Basic Check List ........................................................................................... 4 33
4.2.2. Error Code and Troubleshooting..................................................................................... 4 34
4.2.3. Image quality problem.................................................................................................. 4 62
4.2.4. Other errors ................................................................................................................ 4 68
5. System Diagram................................................................................................................................ 5 1
5.1. Block Diagram (ProXpress M332x_382x_402xND) ....................................................................... 5 1
5.2. Block Diagram (ProXpress M402xNX)........................................................................................ 5 2
5.3. Connection Diagram (ProXpress M332x_M382x_M402xND).......................................................... 5 3
5.4. Connection Diagram (ProXpress M402xNX) ................................................................................ 5 4
6. Reference Information........................................................................................................................ 6 1
6.1. Tool for Troubleshooting ........................................................................................................... 6 1
6.2. Glossary................................................................................................................................. 6 2
6.3. The Sample Pattern for the Test .................................................................................................. 6 8
6.4. Model Name and Code ............................................................................................................. 6 9
6.5. Document Revision List............................................................................................................ 6 10
iii Copyright 1995-2013 SAMSUNG. All rights reserved.

1. Precautions
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.
1.1. Safety warning
1) Only to be serviced by a factory trained service technician.

High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained
service technician.
2) Use only Samsung replacement parts.

There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the
product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
3) Laser Safety Statement

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for
Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1. Class I laser products are not considered to be hazardous. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I level during normal operation, user maintenance
or prescribed service condition.
Wavelength: 800 nm
Beam divergence
- Paraller: 11 degrees
- Perpendicular: 35 degrees
Maximum power of energy output: 12 mW
WARNING
Never operate or service the product with the protective cover removed from Laser/Scanner assembly. The reflected
beam, although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock,
and personal injury.
Copyright 1995-2013 SAMSUNG. All rights reserved. 1-1

1. Precautions
1.2. Caution for safety
1.2.1. Toxic material
This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.
1.2.2. Electric shock and fire safety precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.
5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.
6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.
1-2 Copyright 1995-2013 SAMSUNG. All rights reserved.

1. Precautions
7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.
10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.
11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.
13) When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.

1. Precautions
1.2.3. Handling precautions
The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
6) Ensure that the machine is installed and used in proper area to meet the temperature and humidity specifications.
If the machine is stored at below zero Celsius for a long time, do not use the machine instantly after movement. It
can malfunction. Take care of the machine storage. If the machine is stored at below zero Celsius for a long time,
keep the machine at room temperature and install it.
1.2.4. Assembly and Disassembly precautions
1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
3) Disconnect interface cables and power cables.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
7) Handling of the OPC Drum
The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.
Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.

1. Precautions
1.2.5. Disregarding this warning may cause bodily injury
1) Be careful with the high temperature part.

The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser unit to
cool down before disassembly.
2) Do not put fingers or hair into the rotating parts.

When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.).
If do, you can get harm.
3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
4) Ensure the printer is installed safely.

Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could cause the
printer to tip or fall possibly causing personal injury or damaging the printer.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.

1. Precautions
1.3. ESD precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
Electrostatically Sensitive (ES) Devices or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor chip components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
3) Use only a grounded tip soldering iron to solder or desolder ESDs.
4) Use only an anti-static solder removal device. Some solder removal devices not classified as anti-static can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting ones foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.

2.1. Specifications
2.1.1. Product Overview
1) Speed
M332x series : Up to 33 ppm in A4 (35 ppm in Letter)
2) Processor
600 MHz (M332x series / M382x series / M402xND)
600 MHz + 1GHz (M402xNX)
3) Printer Languages
PostScript3, PCL6/5e, IBM ProPrinter, EPSON, SPL
4) Memory (Std / Max)
M332xND / M382xD : 128 MB / 128 MB
M382xND/DW : 128 MB / 512 MB
M402xND : 256 MB / 512 MB
M402xNX : 1GB / 1GB
5) Interfaces
High-Speed USB 2.0
Wired Network
M382xD : Not Support
M332xND, M382xND, M382xDW : Ethernet 10/100 Base Tx
M402xND, M402xNX : Ethernet 10/100/1G Base Tx
Wireless Network
M382xDW Only : 802.11b/g/n
6) Consumables
Integrated Toner System
: M3320ND / M3820D/ M3820ND / M3820DW / M4020ND /
M4020NX
Separated Toner System

: M3325ND / M3825D/ M3825ND / M3825DW / M4025ND /
M4025NX

2.1.2. Specifications
Product Specifications are subject to change without notice.
2.1.2.1. General
Item Specification
Temperature Operating 10 to 30 C (50 to 86F)
Storage -20 to 40 C (-4 to 104 F)
Humidity Operating 20 to 80% RH
Storage 10 to 90% RH
Noise Level Printing M332x/M382x series: Less than 54 dB (A)
M402x series: Less than 56 dB (A)
Power Consumption Ready mode M332x/M382x series & M402xND : Less than 10 Wh
M402xNX : Less than 15 Wh
Average operating mode Less than 700 W
Power save mode M332x/M382x series & M402xND : Less than 1.1 Wh
(M382xDW - Wi-Fi Direct on: Less than 2.8Wh / off : 1.6Wh)
M402xNX : Less than 3.9 Wh
Dimension (W x D x H) Set (mm) 366.5 x 368 x 256.5 mm (14.42 x 14.48 x 10.09 inches)
Weight Set (Kg) 10 Kg (22.04 lbs)

Reliability & Service Recommended Monthly M332xND : 1000 ~ 2500 pages
Printing Volume (AMPV) M382x series : 1500 ~ 3500 pages
M402x series : 2000 ~ 4000 pages
Max. Monthly Print M332xND : 50,000 pages
Volume M382x series : 80,000 pages
M402x series : 100,000 pages

2.1.2.2. Print
Item Specification
Engine Speed Simplex M332x series
Up to 33 ppm in A4 (35 ppm in Letter)
M382x series
M402x series
Duplex M332x series
Up to 16 ipm in A4 (17 ipm in Letter)
M382x series
M402x series
FPOT Ready Mode As fast as 6.5 sec
Sleep Mode M332x series : Less than 15.5 sec
M382x / 402x series : Less than 18 sec
Resolution Optical (Standard) 600 x 600 dpi
Enhanced Up to 1,200 x 1,200 dpi effective output
Emulation PostScript3, PCL6/5e, IBM ProPrinter, EPSON, SPL

2.1.2.3. Controller and Software
Item Specification
Processor M332x/M382x series & M402xND : 600MHz
M402xNX : 1GHz
Memory Standard M332x series : 128 MB
M382x series : 128 MB
M402xND : 256 MB
M402xNX : 1 GB
Max M332x series : 128 MB
M382xD : 128 MB
M382xND/DW : 512 MB
M402xND : 512 MB
M402xNX : 1GB
Driver Supporting OS [Window]
XP (32 / 64 bit) / 2003 Server (32/64 bit) / Vista (32/64 bit)
/ 2008 server (32/64 bit) / 7 (32/64 bit) / 2008 Server R2 / 8
(32/64bit)
[Mac]
X 10.5 ~ 10.8
[Linux]
RedHat Enterprise WS 4, 5, 6 (32/64 bit)
Fedora 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 (32/64 bit)
OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2, 11.3, 11.4 (32/64 bit)
SuSE Linux Enterprise Desktop 10, 11 (32/64 bit)
Debian 4.0, 5.0, 6.0 (32/64 bit)
Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit)
Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04,
10.10, 11.04 (32/64 bit)
[Unix]
HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium)
Sun Solaris 9, 10, 11 (x86, SPARC)
Network Protocols [TCP/IP]
TCP/IPv4/IPv6, HTTP, SNMPv1/v2c/v3, SMTP, IPSec,
DNS/WINS, DDNS, DHCP, SSL/TLS, BOOTP, AutoIP,
Standard TCP/IP printing, LPR, IPP,UPnP(SSDP), Bonjour,
Telnet, WSD, SLP, SetIP
[Others]
HTTPs,IPPs, 802.1x(EAP-MD5, EAP-MSCHAPv2, PEAP,
TLS), IPSec

Item Specification
Interface High-Speed USB 2.0
Wired Network
M382xD : Not Support
M332xND, M382xND, M382xDW : Ethernet 10/100
Base Tx
M402xND, M402xNX : Ethernet 10/100/1G Base Tx
Wireless Network
M382xDW Only : 802.11b/g/n
User Interface M332xND / M382xD : LED Only
M382xND / M382xDW / M402xND : 2Line LCD
M402xNX : 4.3 inch LCD
Software and Application Admin Deployment Application
Easy Printer Manager
2.1.2.4. Paper Handling
Item Specification
M332xND / M382xD
250-sheet Cassette Tray @80g/m
1sheet Manual Feeder
Standard Capacity
M382xND / M382xDW / M402xND / M402xNX
250-sheet Cassette Tray @80g/m
50sheet Multi Purpose Tray @80g/m
M332xND
771 sheet (@80g/m ) with option cassette
M382xD
251 sheet @80g/m
Max. Capacity
NOTE
M382xD does not support the option cassette.
M382xND / M382xDW / M402xND / M402xNX

820 sheet (@80g/m ) with option cassette
Max. Size : 216 x 356 mm (8.5" x 14")
Printing
Min. Size : 76 x 127 mm (3.0" x 5.0")
[M382xND / M382xDW / M402xND / M402xNX]
Capacity Plain Paper : 50 sheets @ 80g/m
Envelop : 5 sheets
A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5,
Media sizes
Multi-purpose tray 3"x5", Envelope (Monarch, No.10, DL, C5, C6), Custom
Plain, Thin, Thick, Thicker, Cotton, Colored, Envelope, Transparency,
Media type
Pre-Printed, Recycled, Labels, Bond, Card stock, Archive
Media weight 16~58 lb (60 to 220 g/m)
Sensing Paper Empty

Item Specification
Capacity 250 sheets @ 80 g/m
A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5,
Media sizes
Custom
Standard Cassette Tray
Media types Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive
Sensing Paper Empty
Capacity 520 sheets @ 80 g/m
Media sizes A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5
Optional Cassette Tray Media types Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive
Sensing CST Open, Paper Empty
Face-Down : 150 sheets @ 80 g/m
Capacity
Output Stacking Face-Up : 1 sheet
Output Full sensing Yes
Supporting Built-in
Media sizes A4, Letter, Oficio, Folio, Legal
Duplex
Media types Plain Paper, Thin, Thick, Recycled, Bond
Envelop : 10 mm (0.4") from edge (Top, Bottom, Left, Right)
Printable Area Non-Printable Area Other Media : 4 mm (0.16") from edge (Top, Bottom, Left,
Right)

2.1.2.5. Consumables
NOTE
M332x/ M382x/ M402x series have 2 types of consumable depending on model.
Integrated Toner System : M3320ND / M3820D/ M3820ND / M3820DW / M4020ND / M4020NX
Separated Toner System : M3325ND / M3825D/ M3825ND / M3825DW / M4025ND / M4025NX
Integrated Toner System

M3820D
M4020ND
Item Model Name Average yield M3320ND M3820ND
M4020NX
M3820DW
Laser Toner MLT-D203S Approx. 3,000 pages O O O
Cartridge
MLT-D203L Approx. 5,000 pages O O O
MLT-D203E Approx. 10,000 pages X O O
MLT-D203U Approx. 15,000 pages X X O
NOTE
The yield of initial toner cartridge is approx. 3,000 pages.
Declared cartridge yield in accordance with ISO/IEC 19752.
Separated Toner System

M3825D
M4025ND
Item Model Name Average yield M3325ND M3825ND
M4025NX
M3825DW
Toner Cartridge MLT-D204S Approx. 3,000 pages O O O
MLT-D204L Approx. 5,000 pages O O O
MLT-D204E Approx. 10,000 pages X O O
MLT-D204U Approx. 15,000 pages X X O
Imaging Unit MLT-R204 Approx. 30,000 pages O O O
NOTE
The yield of initial toner cartridge is approx. 3,000 pages.
Declared cartridge yield in accordance with ISO/IEC 19752.

2.1.2.6. Maintenance Part
Some of the machines parts have shorter life span than machines life.
To ensure that the machine produces good copies and to extend its service life, it is recommended that these maintenance
parts at specific intervals be replaced as instructed.
Item Part Code Life

Tray1 Pick up roller JC73-00340A Approx. 90,000 pages
Tray1 Separation(Reverse) roller JC90-01063B Approx. 60,000 pages
Transfer roller JC66-02842A Approx. 100,000 pages
Fuser Unit JC91-01023A (110V) Approx. 90,000 pages
JC91-01024A (220V)
Tray2 Pick up / Forward roller JC97-02259A Approx. 200,000 pages
(Optional)
Tray2 Separation(Reverse) roller JC97-02259A Approx. 100,000 pages
(Optional)

2.2. Product Description
This chapter describes the functions and operating principal of the main component.
2.2.1. Front View
NOTE
This illustration may differ from your machine depending on your model. There are various types of machine.
0 0
Some features and optional goods may not be available depending on model or country
8
10
9
0 0
1
7
6 2 11
5 3 13 12
1 Control Panel 11 Toner cartridge

2 Control board cover
NOTE
3 Front cover
4 Paper level indicator M3325/M3825/M4025 series only.
5 Tray 2 12 Imaging unit

6 Tray 1
7 Multi-purpose (or manual feeder) tray NOTE
8 Output tray M3325/M3825/M4025 series only.
9 Paper width guides on a multi-purpose (or manual 13 Output support

feeder) tray
10 Toner cartridge
NOTE
M3320/M3820/M4020 series only.

2.2.2. Rear View
NOTE
This illustration may differ from your machine depending on your model. There are various types of machine.
1 EDI
2
3
4 OUTPUT
5V
5 9
6
7 8
1 EDI port
2 Network port
3 USB port
4 5V output port for IEEE 1284B parallel connector
NOTE
The optional IEEE 1284B parallel connector can be used by plugging in both the USB port and the
5V output port.
5 Power-switch
6 Power receptacle
7 Duplex unit
8 Rear cover
9 Tray back cover

2.2.3. Paper Path
The following diagram displays the path the paper follows during the printing process.
[1] S implex [2] Duple x [3] MP

2.2.4. System layout
This model consists of the Engine parts, Hardware and Firmware. The engine parts consists of the mechanical parts
comprising Frame, Duplex, Toner cartridge, Drive unit, Transfer roller, Fuser, Cassette. The Hardware part consists of the
main control board, power board, operation panel, PC Interface.
11
10
2
9 4
3
5
6
8
1 LSU (Laser Scanning Unit)

2 Toner Cartridge
3 Regi. Roller
4 MP
5 Feed Roller
6 Pick-Up Roller
7 Cassette
8 Duplex Unit
9 Fuser
10 Exit Roller1
11 Exit Roller2

2.2.4.1. Feeding Part
It consists of a cassette, an MP tray for supplying different types of media (envelope, label, special paper) and parts
related to paper feed initialization.
1) Cassette
The paper trays consist of the Main trays, Optional trays (SCF), and one Multi-Purpose (MP) tray. The basic cassette is
located on front side of the machine and allows feeding of common paper. Paper size is set using the Size Guides in each
tray. Adjust the Paper length/width guides to match the paper size.
2) Pick up / Reverse(Retard) roller

When pickup takes place, the pickup roller rotates to separate and transport the paper. The pickup roller rotates when the
pickup clutch is activated. The retard roller serve to make sure that a single sheet of paper is moved to the paper path, and the
paper is moved as far as the registration roller by the work of the feed roller. The following is a diagram of the pickup section :
3) Registration roller
It is used as an anti skew device, and to setup proper registration timing with that of the toned image on the drum. It also is
used for jam detection to ensure paper has left the paper tray.

4) MP Tray
The multi-purpose tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes.
It is useful for single page printing on letterhead or colored paper. It uses 3 rollers feeding method to feed 50 sheets
of general papers.
0
5) Duplex Unit
It has paper transferring function, paper guide function, jam removing function. It is designed for basic attachment, and the
duplex feeding takes a side feeding method. Usable papers are A4, letter, and legal size paper. For removing a jam occurred
in a front part, it is designed to open a cassette and a guide. It is designed to open a rear cover to remove a jam in a rear part.
If a face up tray is open, the duplex option cannot be used.
0 0
A
4
6) SCF (Second Cassette Feeder)

It is the same method with the main cassette, and the capacity is 520 sheets. It has a separate driving mechanism. It is
designed for a common use with a main cassette.
Option Cassette
(Second Cassette Feeder)

2.2.4.2. Image Creation
1) Printing process overview
This mono printing system includes the LSU with a laser beam, a toner cartridge and transfer roller.
This machine uses toner cartridge and laser beam for mono printing.
M332x/M382x/M402x series has 2 types of toner cartridge. M3320/M3820/M4020 series has the integrated toner system
and M3325/M3825/M4025 series has the separated toner system. The separated toner system consists of toner cartridge and
imaging unit. The imaging unit has an OPC drum, cleaning blade etc.
The OPC drum is charged with a negative voltage by the charge roller and is exposed by the light from the LSU (Laser
Scanning unit). The light produced by a laser creates a latent image by discharging on the surface of the OPC drum. The
negatively charged toners are attracted to the latent image due to and electric field. The toners (real image) on the OPC drum
are moved to the transfer media by the positive bias applied to the transfer roller.
1) Charging the OPC drum : The scorotron gives the drum negative charges.
2) Laser exposure : Light produced by a laser diode irradiates the charged OPC through the lens and mirrors.
3) Development : This machine uses a dual-component development system . The magnetic roller carries negatively
charged toner to the latent image on the drum surface.
4) Transfer : The transfer rollers opposite the OPC drums transfer toner from the drums to the transfer media (e.g. paper,
OHP film, etc).
5) Cleaning for OPC drum: The cleaning blade removes remaining toners on the drum surface after image transfer
to the paper.

2) Integrated / Separated Toner System

By using the electronic photo process, it creates a visual image.
M3320/M3820/M4020 series M3325/M3825/M4025 series

Integrated Toner System Separated Toner System
Toner Cartridge
Imaging Unit
Operation condition : Temp 10~30, Humidity 20~85% RH

Developing Method : Non magnetic 1 element contacting method
Toner : Non magnetic 1 element shatter type toner
Toner Residual Sensor : Dot count with zCRUM
OPC Cleaning : Collect the toner by using cleaning blade
Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade
OPC Drum Protecting Shutter : None
Classifying device for toner cartridge: ID is classified by CRUM.

2.2.4.3. Fuser unit
It is consisted of a halogen lamp, heat roller, pressure roller, thermistor and thermostat. It sticks the toner on a paper by
heat and pressure to complete the printing job.
Thermistor
Thermostat
Heat Roller
Halogen Lamp
Pressure Roller2
Pressure Roller
1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent overheating.
Thermostat Type : Non- Contact type
Control Temperature : 190 5
2) Thermistor
It is a temperature detecting sensor.
Temperature Resistance : 7 K(180 )
3) Heat roller
The heat roller transfers the heat from the lamp to apply a heat on the paper.
The surface of a heat roller is coated with Teflon, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with Teflon. When
a paper passes between a heat roller and a pressure roller, toner adheres to the surface of a paper permanently.
5) Halogen Lamp
Voltage : 120 V, 115 5 % / 220 V, 230 5 %
Capacity : 850 Watt 42.5W

2.2.4.4. LSU (Laser Scanning Unit)
It is the core part of the LBP which switches from the video data received to the controller to the electrostatic latent image
on the OPC drum by controlling laser beam, exposing OPC drum, and turning principle of polygon mirror. The OPC drum is
turned with the paper feeding speed. The HSYNC signal is created when the laser beam from LSU reaches the end of the
polygon mirror, and the signal is sent to the controller. The controller detects the HSYNC signal to adjust the vertical line of
the image on paper. In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left
margin on paper. The one side of the polygon mirror is one line for scanning.
OPC Drum
Photo Diode
Polygon Mirror
Polygon Motor
LD Driver circit Motor Driver
LD(Laser Diode)
Protector panel

2.2.4.5. Drive Unit
ProXpress M332x/M382x/M402x series has 2 drive units that is assembled to the right side of the machine.
The main drive unit consists of a BLDC motor, a clutch, various gears for OPC, fuser, exit, feed etc.
The feed drive unit consists of 2 gears for MP, feed.
Main Drive Unit
Feed Drive Unit

2.2.5. Hardware configuration
ProXpress M332x / M382x / M402x series Electrical Circuit system consists of the following :
Main controller
OPE controller
DDR3 SODIMM
SCF board (Option)
SMPS board
HVPS board
WLAN Module (M382xDW only)
MICRO SD 4GB (M402xNX only)
Diagram of the M332xND/382xD/382xND/382xDW/402xND Series Electrical Circuit

O P P ANE L
O P E _ LC D (LE D)
LC D (2 -Lin e )
LED_3_1_BLUE(Re s e rve d)
LS U
nKEY_4(Re s e rve d)
LED4(Re s e rve d)
nKEY_CANCEL
nKEY_P OWER
LED_P OWER
LED_ERROR
LED_READY
LED_TONER
(Du a l Be a m )
nKEY_ECO
LED_ECO
3.3V_LS U
GND
VDO_1_N
GND
GND
VDO_2_N
GND
nLD_ON
nS H_1
nS H_2
nHsy nc
LD_P OWER
CLK_LS U_MOT
nREADY_LS U
nLS U_MOT_EN
GND
VDO_1_P
VDO_2_P
24VS
GND
nP OWER_S W
5V
nRS T_OP E
OP E_RXD
OPE_TXD
13
12
11
10
9
8
7
6
5
4
3
2
1
GND
5V
20
19
18
17
16
15
14
13
12
11
10
6
5
4
3
2
1
9
8
7
5
4
3
2
1
nKEY_CANCEL 10
LED_READY 11
LED_ERROR 12
LED_TONER 13
1
2
3
4
5
6
20
19
18
17
16
15
14
13
12
11
10
N.C 1
N.C 2
LED_ECO 3
N.C 4
nKEY_ECO 5
P WR_LED 6
nP OWER_S W 7
GND 8
5V_S US 9
9
8
7
6
5
4
3
2
1
nP OWER_S W
GND
OP E_TXD
OPE_RXD
nRS T_OP E
5V_S US P
3.3V_LS U
GND
VDO_1_N
GND
GND
VDO_2_N
GND
nLD_ON
CLK_LS U_MOT
nLS U_MOT_EN
nREADY_LS U
GND
nS H_1
nS H_2
nHsy nc
LD_P OWER
N.C
VDO_1_P
VDO_2_P
24VS
P ARALLEL
1 5 V_ S US P
CN35
3 .3 V 3 . 3 V_ C o ve r_ O p e n P AR ALLE L 2 N. C
3 G ND
O P TIO N 4 5 V_ S US P
C N1 7 (F F C 1 m m ) C N1 8 (1 .5 m m )
F ro n t C o ve r LS U_ IF O P E I/F (2 lLINE )
C N9 (1 .5 m m )
O P E I/F (LE D)
Mic ro S witc h
2 4 VS 12
2 4 VS 1 2 4 VS
1 N. C
G ND 11 2 G ND
3 .3 V 2 O P T_ n C MDR E Q
CN8(1.5mm)
THV_ R E AD 10 3 THV_ R E AD
4 n THV_ E N 3 N. C
n THV_ E N 9 2 4 V1 1
P WM_ THV 8 5 P WM_ THV 4 N. C
HVP S
6 P WM_ DE V_ DC 2 4 V1 2 5 G ND
CN11(1.5mm)
P WM_ DE V_ DC 7
7 P WM_ MHV 5 V_ S US P 3
DR AWE R C N 6 G ND
P WM_ MHV
P WM_ F US E R _ BIAS 5
6
8 P WM_ F US E R _ BIAS EEP ROM DDR 3 DIMM n R S T_ S C F 4 7 G ND S CF
S CF_IF
G ND 4 9 G ND S C F _ TXD 8 G ND
(3 2 KB) (1 2 8 MB) 5
HVP S S u p p ly
G ND
3 .3 V
3 . 3 V_ C o ve r_ O p e n
3
2
1 3 .3 V_ C o ve r_ O p e n 1
10
11
12
G ND
3 .3 V
3 .3 V_ C o ve r_ O p e n 1
S C F _ R XD
n S CF_ OP R
_ REQ
6
7
9
10
11
G ND
24 V
24 V
G ND 8
DE V
DDR 3 DIMM G ND 9
12
13
24 V
5V
G ND 10
THV F AN MAIN (2 5 6 MB) 14
15
5V
5V
r ML-4 2 1 0 /1 5 ND 16 O P T_ n R E S E T
CN30 (2mm)
OP C MHV
MAIN FAN
17 O P T_ R XD
1 G ND(F B)
18 O P T_ TXD
2 N. C
3 F AN_ MAIN
NAND F LAS H
Va ris to r MAIN (1 2 8 MB)
CN20 NETWORK_IF
MX0 P 1
MX0 N 2
MX1 P 3
MX2 P 4
CN4 (2mm)
1 G ND
A1 5 0 0 MX2 N 5
CRUM
S C R UM 2
3
S C L1
S DA1 MAIN C LK 2 5 MHz MX1 N 6
D M 4 3 . 3 V_ C R UM
MX3 P 7
MX3 N 8
C R UM I/F P BA 2 5 MHz
F US E R
N. C 6
1 2 MHz G ND 9
LE D1 1 0
BIAS D R UM N. C 5 LE D0 1 1
CN9 (1.5mm)
G ND 4 3 . 3 V_ P S 1 2
Z-C R UM 1 G ND
Ne two rk
Z-CRUM
S CL 3 2 S C L1 G ND 1 3
3 .3 V_ C R UM 2 G ND 1 4
S DA 1
3
4
3 . 3 V_ C R UM
S DA R TC C LK R TL8 2 1 1 E
000
T VBUS 1
US B_IF
3 2 . 7 KHz
CN21
DM 2
000
DE VE LO P E R Un it DP 3
CN29 (2mm)
000
G ND 4
S MP S FAN
F AN 1 2 4 VS
000
S MP S
2 F AN_ S MP S (F /B)
US B 2 . 0
US B HUB
000
000
000
000
000
000
000
00
S MP S
CN26 (2mm)
G ND 1
24 V OFF 2
2 4 VS 5 G ND
S MP S
4 24V OFF C N6 (2 m m )
CN
S MP S
R e la y 3 C N3 1 (2 m m ) C N2 7 (1 .5 m m ) C N1 9 (2 m m ) C N 7 (2 m m ) C N2 (1 .5 m m )
C N1 6 C N2 8 (2 m m )
3 R e la y_ AC _ O N C N2 4 (2 m m ) C o ve r O p e n E XIT O UTBIN F ULL AIR
2 4 VS 4 2 2 4 VS THE R M MAIN MO TO R S E NS O R MP S E NS O R C O VE R O P E N S E NS O R US B_ IF TE MP
Fus e r ON 5 Fu s e r ON
1
F US E R O N
nS ENS_P_EXIT
MAIN_BLDC_ CLK
3.3V_C_OP EN1
3.3V_C_OP EN2
nS ENS _BIN_FULL
nSENS _Co_ Ope n
nSENS _P _EMPTY
V_P ROTECT_ON
MP _CLUTCH
MOT_READY
nS ENS _P _REGI
nSENS _P _FEED
P ICKUP _CLT
THERM_1
nMOT_DIR
REGI_CLT
SENS_MP
nMOT_EN
AMBIENT
3.3V_P S
3.3V_P S
3.3V_P S
1
3.3VS
3.3VS
3.3VS
3.3VS
1
24VS
(3.96mm)
5 V_ S MP S 5 V_ S MP S
GND
GND
GND
GND
GND
GND
24VS
24VS
24VS
24VS
GND
GND
GND
GND
CN22
GND
GND
GND
GND
3.3V
2
S MP S
N.C
DM
S MP S
CN
2
DP
G ND G ND
3 2 4 V1
2 4 V1 3
G ND 4 G ND
24V 4
10
11
12
13
14
1
2
3
4
5
1
2
3
1
2
3
4
5
1
2
3
4
5
6
7
8
9
1
2
1
2
3
1
2
3
4
5
6
1
2
1
2
3
4
5
6
7
8
9
5 V_ S MP S
3.3V_Cove r_Ope n2
INLE T F US E R
N
L
N
L
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
10
CL CL
9
8
7
6
5
4
3
2
1
Th e rm is to r1 CL Am b ie n t
CLOCK
READY
+24V
+24V
CW/CCW
GND
GND
BRAKE
NC
S TART/S TOP
Te m p
P ic ku p Re gi C o ve r
MP MP E xit P a pe r C o ve r S e ns or
C lu tc h C lu tc h Ope n E MP TY F ER EEDG I
C lu tc h S e ns or S e ns or O u tb in fu ll O p e n WLAN
S e ns or S e n s o r S eSnes nosr o r
S e ns or
F US E R Un it
Th e rm o S ta t Ma in Mo to r
INLE T
The main controller controls all modules required to print, that is, LSU, HVPS, SMPS, FAN, Fuser, etc.
The main controller receives print data from the host through network or USB Port. It takes this information and generates
printable video bitmap data. Engine and Video Controller are not separated.
The Main Controller adopts the A1500(600MHz) CPU, DIMM PBA on DDR3 memory to perform printing jobs successfully.
The OPE controller displays the status of the system using 16 x 2line LCD in response to user actions or the main controller.
M3320ND/ M3325ND/ M3820D/ M3825D model only supports LED OPE without LCD module.
The HVPS supplies high voltage for developing process. High Voltage controlled by PWM signal from CPU.
SMPS makes +5V and +24V DC from 220V or 110 AC.
WLAN module is used for wireless communication.

Diagram of the M402xNX Series Electrical Circuit

OP E_LC D
4 .3inch Touch
LSU OPE
LC D_ LVDS 3 -
LC D_ LVDS_C LK-
LC D_ LVDS 2 -
LC D_ LVDS 1 -
LC D_ LVDS 0 -
GND
GND
GND
GND
GND
GND
GND
n INT_ T OUC H
GND
SDA_ T OUC H
S C L_ T OUC H
3. 3V
3. 3V
LC D_BL_ P WM
n KEY_ SOF T_P WR

S C AN HOM E
R XD_ OP E
TXD_ OP E
n R S T_MIC OM_ OP E
LC D_ LVDS3 +
LC D_ LVDS _ C LK+
LC D_ LVDS2 +
LC D_ LVDS1 +
LC D_ LVDS0 +
3 . 3 V_P S
(Dual Beam )
3. 3V_ LS U
GND
VDO_ 1_ N
GND
GND
VDO_ 2_ N
GND
n LD_ ON
n S H_ 1
n S H_ 2
LD_ P OWE R
n Hsy n c
CLK_ LSU_ M OT
VDO_ 1_ P
VDO_ 2_ P
2 4 VS
n R E ADY_ LSU
n LSU_ MO T_ EN
GND
20
19
18
17
16
15
14
13
12
11
10
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
9
8
7
5
4
3
2
1
9
8
7
6
5
4
3
2
1
20
19
18
17
16
15
14
13
12
11
10
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
9
8
7
6
5
4
3
2
1
1
2
3
4
5
6
7
8
9
3. 3V
3. 3V
LC D_ BL_ P WM
C LK_LSU_ M OT
n SC AN HOM E
R XD_ OP E
T XD_ OP E
n RS T_M IC OM _ OE
LCD_LVDS3 +
LC D_LVDS _ C LK+
LCD_LVDS2 +
LCD_LVDS1 +
LCD_LVDS0 +
3 . 3 V_ P S
LC D_ LVDS3 -
LCD_LVDS_ C LK-
LC D_ LVDS2 -
LC D_ LVDS1 -
LC D_ LVDS0 -
3 .3 V_LSU
GND
VDO_1 _N
GND
GND
VDO_2 _N
GND
n LD_ ON
n R E ADY_LSU
n LS U_ MOT _ EN
GND
G ND
G ND
G ND
G ND
G ND
G ND
G ND
nINT_T OUCH
G ND
S DA_T OUCH
SC L_T OUCH
n SH_ 1
n SH_ 2
LD_PO WER
N.C
n KEY_SOF T_ PWR
nHs yn c
VDO _1_P
VDO _2_P
24 VS
3.3 V 3.3 V_ Cover_Open
CN17 (FFC 1 mm) CN16 (FFC 1 mm)

Front Cover LS U_ IF OP E I/F (4 .3 inch TOUCH LCD)
Micro Switch
24VS EEPROM
24 VS 12 1 2 4 VS
GND 11 3.3V 2 GND (64KB)
CN8 (1 .5 mm)
THV_R E AD 10 3 THV_R E AD
4 n THV_ E N
nTHV_E N 9
5 P WM_ THV
HVPS P WM_THV 8
HVPS
P WM_DE V_DC
P WM_MHV
7
6
6
7
P WM_ DE V_DC
P WM_ MHV EEPROM DDR3
Supply 8 P WM_ FUS E R _B IAS
(32KB)
P WM_FUS E R_B IAS
GND
5
4 9 GND DIMM
DEV GND 3 10 GND
3 .3V 2
11 3. 3V (1GB) 1 N.C
THV 3 .3V_ C ov e r_Ope n 1
3 .3V_Cover_ Open 1
12 3 . 3 V_C ov e r_Ope n 1
2 OP T_ nC MDR E Q
Se ria l Fla sh 3 N.C
OPC MHV F AN MAIN
(4MB)
A1500 24 V1
24 V1
1
2
4 N.C
CN35 (1 .5mm)
5 GND
CN14 (2 mm )
5V_ S US P 3
DRAWER CN 6 GND SCF
MAIN F AN
nR S T_ S C F
SCF_IF
1 GND(FB ) 4 7 GND
S C F_ TXD
2
3
N. C
FAN_MAIN
NAND FLASH S C F_R XD
5
6
8
9
GND
DDR3 (512MB)
nS C F_OP R
_R E Q 7 10
GND
24V
Va ristor
(128MB) GND 8
9
11
12
24V
24V
CN4(2 mm )
1 GND
GND
C4N 13 5V
C R UM
10
S CRUM 2
3
S C L1
S DA1 25 MHz
GND
14 5V
M MAIN CLK MX0P 1 15 5V
D CRUM /IF PBA
4 3 .3 V_C R UM
25 MHz MX0N 2 16 OP T_ nR E S E T
CN20 NETWO RK_IF

17 OP T_ R XD
FUSER N. C 6 12MHz MX1P 3
MX2P 4 18 OP T_ TXD
BIAS DRUM Z-CRUM
N. C
GND
5
4 1 GND
C N3 8(1 .5mm) MX2N 5
Z-C RUM
S CL 3 2 S C L1 Ne twork MX1N 6
MX3P 7
3 .3V_C R UM 2 3 3. 3 V_C R UM
S DA 1 4 S DA
RTC CLK
RTL8211E MX3N 8
GND 9
LE D1 10
MAIN
CN3 0(2 mm )
T LE D0 11
S MP S FAN
DEVELOPER Unit 1 24VS

32.7KHz 3.3V_P S 12
F AN 2 F AN_S MP S (F/ B)
GND 13
GND 14
S MP S
VB US 1
USB_IF
CN21
00
DM 2
DP 3
PAR ALLE L
1 5V GND 4
P AR ALLEL
CN10
00
OP TION
2
3
N. C
GND US B 2.0 USB HUB
4 5V
SMPS
CN26(2 mm)
1 5 CN31(2mm) CN6(2mm)
GND 24 VS 4
GND
CN24 (2mm )
CN1 (1.5mm )
Cover Open
C N19 (2mm ) CN27( 2mm )
E XIT
CN2( 1.5mm )
OUTBIN FULL
CN28( 2mm )
AIR
CN37 33CN16 CN15 CN32
24 V OFF 2 24V OFF
SM PS
S MP S
MAIN MOTOR SENSOR

CN
THE RM MP S E NS OR COVE R OP E N TE MP USB_IF USB_IF USB_IF

R e la y 3 3 R e la y_ AC _ ON S E NS OR SD CARD_IF
24 VS 4 2 24VS
MAIN_BLDC_ CLK
3. 3 V_C_ OP EN1
3. 3 V_C_ OP EN2
nS ENS_ P_ E XIT
nS E NS _P _E M PT Y
n SENS_C o_ Op en
nS E NS _BIN_F ULL
Fus e r ON
S D_ PWR _ 3. 3
V_ PROT ECT _ON
nS E NS _P _F E ED
MOT_R E ADY
MP _ CLUTC H
Fus e r ON
nS E NS _P _RE GI
PICKUP_ C LT
5 1
FUSER ON
nM OT_ DIR
SE NS_ M P
THER M _ 1
RE GI_ CLT
nM OT_ E N
AM BIENT
S D_ C MD
S D_ C LK
DET EC T
3 . 3 V_P S
3.3 V_ PS
3.3 V_ PS
1 5V_ S MP S
S D_ D2
S D_ D3
S D_ D0
S D_ D1
5V_ S MP S 1
(3. 96 mm )
3.3 VS
3.3 VS
3.3 VS
3.3 VS
CN2 2
VBUS
VBUS
24 VS
GND
GND
GND
GND
GND
GND
GND
2
24 VS
24 VS
24 VS
24 VS
GND
GND
GND
GND
GND
GND
GND
GND
GND
G ND
G ND
G ND
G ND
GND
SM PS
3 .3 V
GND 2
N. C
N. C
DM
DM
DM
SM PS
CN
DP
DP
DP
24 V1 3 3 24V1
4 GND
GND 4
24V 24V2
10
11
12
13
14
10
11
12
13
14
5
1
2
1
2
3
1
2
3
4
5
1
2
3
1
2
3
4
5
1
2
3
4
5
6
7
8
9
1
2
1
2
3
4
1
2
3
4
5
6
1
2
3
4
1
2
3
4
5
6
7
8
9
24 V2
1
2
3
4
5
6
7
8
9
5V_SMPS
3.3 V_ Co ver_O pe n2
INLE T FUS E R
N
L
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
10
9
8
7
6
5
4
3
2
1
The rmistor1 CL CL CL Ambie nt

C W/C C W
C LOC K
R E ADY
GND
GND
+2 4 V
+2 4 V
NC
BR AKE
S TAR T/S TOP
Te mp
Pickup Re gi Cove r MP Se nsor
Ope n MP Exit Pa pe r Cove r
Clutch Clutch Clutch Se nsor EMPTY REGI FEED XOA :16GB
Se nsor Se nsor Outbinfull Ope n Direct WLAN EDI
Se nsor Se nsor Se nsor FALCON : 4GB
Se nsor USB
FUSER Unit SD CARD
The rmoSta t Ma in Motor
INLET
The main controller controls all modules required to print, that is, LSU, HVPS, SMPS, FAN, Fuser, etc.
The main controller receives print data from the host through network or USB Port. It takes this information and generates
printable video bitmap data. engine and video controller are not separated.
The main controller adopts the CHORUS4N(1GHz) CPU, A1500(600MHz), DIMM PBA on DDR3 memory to perform
printing jobs successfully.
The OPE Controller displays the status of the system using 4.3inch TFT LCD in response to user actions or the Main
controller.
The HVPS supplies high voltage for developing process. High Voltage controlled by PWM signal from CPU.
SMPS makes +5V and +24V DC from 220V or 110 AC.

Main Circuit Board Locations

The following diagrams show the locations of the printer circuit boards :

2.2.5.1. Main Controller (M332x_M382x_M402xND)
ProXpress M332x/ M382x/ M402xND series main controller is composed with below components.
A1500 : To generate the printable video data and control engine / Embedded USB2.0 device
DDR3 SODIMM : system memory
- M332x series/ M382x series : 128MB
- M402xND : 256MB
External DDR3 SODIMM : 512MB (Not supply for M3820D/3825D)
Ethernet PHY : Network printing
NAND Flash : Program memory (128MB)
The Main Controller manages an Electro-photography system, controls the Video Data of printing images from Main Board
to LSU, provides high-voltages and PWMs, adjusts temperature in the fusing system, reads sensor signals and controls
SCF option.
The Main controller also controls OPE and N/W PHY, USB Device, Wireless Module.
Main Controller Diagram

Main Controller connection information
Connection
No Description No Description
1 2LINE LCD OPE 11 PARALLEL PWR
(Except LED OPE model) 12 EXIT SENSOR
2 COVER OPEN SENSOR 13 AIR TEMP
(Only for 14 FAN SMPS
M3325ND/3825ND/3825DW/4025ND)
15 MAIN MOTOR
3 LED OPE
16 SCF (option)
(Only for
M3320ND/3325ND/3820D/3825D) 17 DEBUG
4 CRUM 18 SMPS SIGNAL
5 FUSER 19 SMPS POWER
6 TONER CRUM 20 MP
(Only for (Not apply for
M3325ND/3825ND/3825DW/4025ND) M3320ND/3325ND/3820D/3825ND)
7 WLAN 21 LSU
(Only for M3820DW/3825DW) 22 FAN MAIN
8 OUTBIN FULL / REAR COVER 23 HVPS
OPEN 24 SENSOR I/F
9 NETWORK 25 DDR3 SO-DIMM
(Not apply for M3820D/3825D)
10 USB DEVICE

Part Code Information

Model Part Code Remark
SL-M3820DW JC92-02832G 220V Model
SL-M3820DW/B2B
SL-M3820DW/SEE
SL-M3820DW/XSA
SL-M3321ND/ETS JC92-02832E 220V Model
SL-M3820ND
SL-M3820ND/ETS
SL-M3820ND/SAU
SL-M3820ND/SEE
SL-M3820ND/XBG
SL-M3820ND/XBH
SL-M3820ND/XEV
SL-M3820ND/XFA
SL-M3820ND/XIP
SL-M3820ND/XSA
SL-M3820ND/XSG
SL-M3820ND/XSS
SL-M3825DW/SEE JC92-02832F 220V Model
SL-M3825DW/STS
SL-M3825ND/SEE JC92-02832D 220V Model
SL-M3825ND/STS
SL-M3825ND/XIL
SL-M4020ND JC92-02832J 220V Model
SL-M4020ND/ETS
SL-M4020ND/GOV
SL-M4020ND/KOY
SL-M4020ND/SAU
SL-M4020ND/SEE
SL-M4020ND/STS
SL-M4020ND/XBG
SL-M4020ND/XBH
SL-M4020ND/XEV
SL-M4020ND/XFA
SL-M4020ND/XIP
SL-M4020ND/XSA
SL-M4020ND/XSG
SL-M4020ND/XSS

Model Part Code Remark

SL-M4025ND/SEE JC92-02832H 220V Model
SL-M4025ND/STS
SL-M4025ND/XEV
SL-M4025ND/XIL
SL-M3825ND/XAZ JC92-02897A 110V Model
SL-M3820ND/TED JC92-02896A 110V Model
SL-M3820ND/XAA
SL-M3820ND/XAX
SL-M3820ND/XAZ
SL-M3825DW/XAA JC92-02895A 110V Model
SL-M3820DW/XAA JC92-02894A 110V Model
SL-M3820DW/XAX
SL-M3820DW/XAZ
SL-M4025ND/XAZ JC92-02893A 110V Model
SL-M4025ND/XBG
SL-M4020ND/XAA JC92-02892A 110V Model
SL-M4020ND/XAX
SL-M4020ND/XAZ

2.2.5.2. Main Controller (M402xNX)
ProXpress M402xNX main controller is composed with below components.
C4N : To generate the printable video data and control engine / Embedded USB 2.0 device.
A1500 : ZCRUM I/F
DDR3 SODIMM : 1GB system memory
Ethernet PHY : Network printing
NAND Flash : Program memory (512MB)
MicroSD Memory : 4GB
The main controller manages an Electro-photography system, controls the Video Data of printing images from Main Board
to LSU, provides high-voltages and PWMs, adjusts temperature in the fusing system, reads sensor signals and controls
SCF option.
The main controller also controls OPE and N/W PHY, USB Device.
Main Controller Diagram

Main Controller connection information
Connection
No Description No Description
1 OPE IF FFC 14 MAIN MOTOR
2 ZCRUM (only for M4025NX) 15 AIR TEMP
3 ZCRUM / EASY CRUM 16 FAN SMPS
4 FUSER 17 SCF
5 SENSOR IF 18 SMPS SIGNAL
6 OUTBIN FULL / REAR COVER 19 SMPS POWER
OPEN
20 MP
7 EDI
21 LSU
8 ETHERNET
22 FAN MAIN
9 USB DEVICE
23 HVPS
10 PARALLEL PWR
24 COVER OPEN SENSOR
11 DEBUG MAIN
25 DIRECT USB
12 DEBUG OPE
26 DDR3 SO-DIMM
13 EXIT SENSOR
Part Code Information

- M4020NX : JC9202679A
- M4025NX : JC9202678A

2.2.5.3. OPE Controller
The OPE Controller is composed of an OPE MICOM, two status LED, ECO LED, power LED, Navigation LED, WPS
LED(M3820DW/3825DW, model only), 16x2line LCD(M382xND/DW, M402xND), 4.3inch TFT LCD(M402xNX),
and some keys.
OPE communicates with main controller via UART/USB.
M3320ND/3325ND/3820D/3825D model OPE is composed of LEDs and KEYs without LCD.
OPE Controller Diagram
OPE Controller Image

M332xND / M382xD M382xND,DW / M402xND M402xNX
Part Code : Part Code : 1) Part Code : JC9202610A

JC9202609A JC9202608A PBA Name : PBA-OPE MAIN
PBA Name : PBA Name :
OPE-LED OPE-LCD 2) Part Code : JC070017A
PBA Name : LCD
3) Part Code : JC9202609A

PBA Name : OPE-LED

2.2.5.4. SO-DIMM PBA
SO-DIMM PBA is the system memory module of the main controller. It is used for the operating system, some system
application programs, and it stores some print data from the USB and Network port. There are four kinds of SO-DIMM PBA :
128MB : M3320ND/3325ND/3820D/3825D/3820ND/3825ND/3820DW/3825DW
256MB : M4020ND/4025ND
512MB : Option (only for M332xND, M382xND, M382xDW, M402xND)
1GB : Option (only for M402xNX)
Information
- Part Code
128MB : JC9202473A
256MB : JC9202472A
512MB : JC9202472B
1GB : JC9202512A
- Part Name : PBA-RAM DIMM

2.2.5.5. WLAN(M382xDW model only)
The Wireless LAN Module supports 802.11b/g/n at only 3820DW/3825DW model via USB 2.0 high speed. The Module is
installed at the USB Host Channel of main controller PBA.
Information
- Part Code : JC9202510A
- Part Name : PBA-WNPC
2.2.5.6. SCF PBA - Optional
The SCF PBA is the SCF control board. It use UART communication with main controller.
UPD70F3824 is used as a microcontroller.
Information
- Part Code : JC92-02539B
- Part Name : PBA-SCF

2.2.5.7. CRUM PBA
ProXpress M3320/M3820/M4020 series use zCRUM PBA.
ProXpress M3325/M3825/M4025 series use zCRUM PBA, OPC CRUM and CRUM JOINT PBA.
CRUM PBA uses I2C communication with main controller.
M3320/M3820/M4020 series M3325/M3825/M4025 series

2.2.5.8. SMPS Board
The SMPS (Switching Mode Power Supply) board supplies electric power to the main board and other boards. The voltage
provided includes +5V, and +24V from a 110V/220V power input.
Specification
1) AC 110V (93.5V ~ 137V) or AC 220V (187V ~ 275V)
2) Output Current :
- +5V : 1.6A
- +24V : 1.8A
3) Output Power
- +5V : 8.16W
- +24V : 43.2W
4) Heat Lamp Capacity : 850W
Information
110V 220V
SEC CODE JC44-00095D JC44-00096D
PBA NAME SMPS V1 SMPS V2
Connection
1 INPUT_AC
2 Fuser_AC Output
3 SMPS Control Signal (from Engine PBA)
4 OUTPUT_5V&24V (to DC POWER PBA)

2.2.5.9. HVPS board
High Voltage Power Supply(HVPS) board generates high-voltage channels which includes MHV, DEV, BLADE, SUPPLY,
OPC, THV and FUSER BIAS.
Connection
1 Main Interface 6 OPC(-51V)
2 MHV(-1240V) 7 THV(+1315V, -1000V)
3 DEV(-338V) 8 FUSER BIAS(240V)
4 BLADE(-389V)
5 SUPPLY(-489V)
Information
- Part Code : JC4400197A
- Part Name : HVPS

2.2.6. Engine Firmware Control Algorithm
2.2.6.1. Feeding
If feeding from a cassette, the drive of the pickup roller is controlled by controlling the clutch. The on/off of the clutch is
controlled by controlling the general output port or the external output port. While paper moves, occurrence of Jam
is judged as below.
Item Description
JAM 0 After picking up, paper does not reach the Feed Sensor within a predetermined time.
After picking up, if the feed sensor is not on, re-pick up will be initiated. . After re-picking up, if the
feed sensor is not on after certain time, it is JAM 0.
Even though the paper reaches to the feed sensor, the feed sensor does not detect the lead edge of
the paper.
JAM 1 After the leading edge of the paper passes the feed sensor, the trailing edge of the paper does not clear
the sensor after predetermined period of time.
After the leading edge of the paper passes the feed sensor, the paper cannot reach the exit sensor
after predetermined period of time.
* The paper exists between the feed sensor and the exit sensor.
JAM 2 The trailing edge of the paper does not clear the exit sensor within a predetermined.
2.2.6.2. Transfer
The charging voltage, developing voltage and the transfer voltage are controlled by PWM (Pulse Width Modulation). The
each output voltage is changeable due to the PWM duty. The transfer voltage admitted when the paper passes the transfer
roller is decided by environment conditions. The resistance value of the transfer roller is changed due to the surrounding
environment or the environment of the set, and the voltage value, which changes due to the environment, is changed through
the AD converter. The voltage value for impressing to the transfer roller is decided by the changed value.

2.2.6.3. Fusing
The temperature change of the heat rollers surface is changed to the resistance value through the use of a thermistor.
The Main Board uses the resistance value of the Thermistor and converts it to a voltage value through the use of an AD
converter, the temperature is decided based on the voltage value read. The AC power is controlled by comparing the target
temperature to the value from the thermistor. If the value from the thermistor is out of controlling range while controlling the
fusing, the error stated in the below table occurs.
Open Heat Error

When the engine operates the warm-up process, if the temperature of the fixing unit is not higher than a specified
temperature within a predetermined time, the engine defines Open Heat Error. When this error is detected, the engine
stops all functions and keeps the error state. Also, the engine informs the error status of the main system, so it can take
appropriate action; and then the error message is displayed at LCD window or LED informing the error status of the user.
Low Heat Error

When the engine is at stand-by, printing or warm-up mode, if the temperature of the fixing unit is lower than the
specified temperature at each state and the lower temperature state is maintained during the specified time, the engine
defines Low Heat Error. When this error is detected, the engine stops all functions and keeps it at the error state. Also,
the engine informs the error status of the main system, so it can take appropriate action; and then the error message
is displayed at LCD window or LED informing the error status of the user.
Over Heat Error

For overall engine state, if the temperature of the fixing unit is higher than the specified temperature and the temperature
state is detected for a specific duration, then the engine defines Over Heat Error. When this error is detected, the engine
stops all functions and keeps it at the error state. Also, the engine informs the error status of the main system, so it
can take appropriate action; and then the error message is displayed at LCD window or LED informing the error
status of the user.
2.2.6.4. LSU
LSU receives the image data from PVC or HPVC and make the latent image on OPC surface. It uses the dual beam,
LD. The errors related to LSU are as follows:
By Lready
When the printing is started, the engine drives the polygon motor of LSU. After the specified time is elapsed, if the
motor is not in a ready status, the engine detects the error that the polygon motor is not in a ready status. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and the error message is displayed at LCD window or LED informing the error status of the user.
By Hsync
When the polygon motor is ready, the LSU sends out the signal called Hsync and used to synchronize with each image
line. So, if the engine does not detect consecutively the signal for a fixed time, it defines the Hsync Error. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and then the error message is displayed at LCD window or LED informing the error status of the user. LSU
Error Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine
mode is changed to recovery mode and the engine informs the main system of the engine mode. The engine rechecks
the LSU error, if the error does not reoccur printing is resumed.

2.2.7. Software Descriptions
2.2.7.1. Software system overview
The software system of this model is constructed with
Host Software part that the application software operated in Window and Web Environment
Firmware parts that is a Embedded software controls printing job.
2.2.7.2. Architecture
P rin ter /MFP
HOS T
Firm ware
S o ftware
Web -b as ed S tan d -alo n e Ap p licatio n

Driver Kern el
Ap p licatio n Ap p licatio n (Em u latio n )
Host Software is made up of

1) Graphic User Interface offers the various editing functions to user in Host.
2) Driver translates the received document to a Printing Command language which printer can understand and transfers
data to spooler.
3) Stand-alone Application offers the various printing application such as Easy Printer Manager, Printer Status in Window
system.
4) Web-based-Application offers the same functions as Stand-alone Application in Web environment.
Firmware is made up of
1) Application (Emulation) that is a interpreter translates data received from Host to a printing language (PCL, PS, GDI,
etc.) to be able to make the user to take same output as originally one what composed in Host.
2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine
system.

2.2.7.3. Data and Control Flow
Ho s t Firmwa re
US B
Driver
- P CL3, P S 3 Q
KERNEL
p
Web-b as ed s
- Do cument Manag ement
u
S ys tem En g in e
- Netwo rk Ad minis tratio n N Netwo rk
In terface
- S tatus Mo nito r p Ap p licatio n
- Remo te Co ntro l P anel
o
j
S tan d-alo n e
u
p Ap p licatio n
(Em u latio n )
- P rinter S etting Utility
s - P CL
- Netwo rk Ad minis tratio n - PS3
- S tatus Mo nito r
The above Block Diagram is explained that:
Host Side is made up of

1) Driver that is Windows application software translate printed data to one of printer language and create spooler file.
2) Web-based Application that offer a various printer additional functions, management of printing job, printer
administration, Status monitor to monitoring the printer status by real time in Web, independent environment on OS.
3) Stand-alone Application that is a similar Window software as same as above 2.
4) Port Monitor that manages the network communication between spooler and Network Interface Card, or various
additional application and Network Interface Card,(this is, at first, make communication logical port, manage the data,
transfer them from spooler to network port, and offer the result of printing).
Firmware Side is made up of

1) Network Interface Card is that relay the communication between Host and kernel using various network protocol.
2) Kernel is that manages the flow control of emulation procedure, receiving data from Host or Network card and printing
with engine & rendering job.

3) Emulation is that interprets the various output data from selected emulation.
4) Engine is that prints rendered bit-map data to paper with required size and type by Kernel.
And then, for Job Spooling function for Multi-User, Multi-Printing that is occurred in Network printing and various
additional printing functions, this Kernel use max. 10 Queuing systems in a memory.
In Printing, the two procedures are

1) Case of using USB Port
After user start to print the wanted document to PCL string or compressed GDI bit-map data, the Driver translates
the all graphic data of the client PC and send data to host spooler. And then the spooler sends the data stream to
the printer via USB port.
Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job
end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU).
Engine print the received data to required paper with the sequential developing process.
2) Case of using Network Interface Card
After user start to print the wanted document to PCL string or compressed GDI bit-map data, Driver translate the
all graphic data of it and send data to host spooler.
If so, Port monitor managing network port receives data from spooler and sends a data stream to the Network
Interface Card.
Network interface card receives it and send to Kernel part.
Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job
end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU).
Engine print the received data to required paper with the sequential developing process.

3.1. Precautions when replacing parts
3.1.1. Precautions when assembling and disassembling
Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature
rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.
Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.
Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.
Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.
Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and firfe.
Damaged cables could lead to electric shock or unit malfunction.
3.1.2. Precautions when handling PBA
Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.
Precautions when moving and storing PBA

1) Please keep PBA in a conductive case, anti-static bag, or wrapped in aluminum foil.
2) Do not store a PBA where it is exposed to direct sunlight.
Precautions when replacing PBA

1) Disconnect power connectors first, before disconnecting other cables.
2) Do not touch any soldered connections, connector terminals or other electronic parts when handling insulated parts.
Precautions when checking PBA

1) Before touching a PBA, please touch other grounded areas of the chassis to discharge any static electrical charge
on the body.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing, screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.

3.1.3. Releasing Plastic Latches
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.

3.2. Screws used in the printer
The screws listed in the table below are used in this printer. Please ensure that, when you disassemble the printer, you keep
a note of which screw is used for which part and that, when reassembling the printer, the correct screws are used in the
appropriate places.
Part Code Location Description Qty

6002-000440 DUPLEX SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK),SWRCH18A 5
6003-000196 SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 20
6003-000261 FRAME MAIN SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,- 2
6003-000269 SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 3
6003-000196 MP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 2
6003-000269 FUSER SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 3
6003-000282 SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 4
6003-000269 DRIVE SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6
6003-000261 FRAME-ETC SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,- 3
6003-000301 SCREW-TAPTYPE;BH,+,S,M4,L6,ZPC(WHT),SWRCH18A 1
6006-001078 FRAME-ETC SCREW-TAPTYPE;PH,+,WSP,B,M3,L10,ZPC(WHT),SWRCH18A 1
6003-000282 LSU SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 5
6003-000196 COVER-TOP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 3
6003-000196 COVER-FRONT SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 2
6003-000264 MP GUIDE-TRAY SCREW-TAPTYPE;PWH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,- 1
6003-000282 CARTRIDGE-TONER SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 5
6003-000196 OPE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 5
6003-000196 MAINLINE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 9

3.3. Replacing the Main SVC parts
3.3.1. Left and Right Cover
1. Remove the cassette. 3. Remove the left cover by releasing hooks.
2. Open the front cover. Remove the toner cartridge. 4. Remove the right cover by releasing hooks.

3.3.2. Front Cover
1. Remove the cassette and toner cartridge. 4. Remove the front cover by releasing both hooks.
2. Remove the right cover by releasing hooks.
3. Unplug the connector connecting the front cover.

3.3.3. Rear and Top Cover
1. Remove the left /right cover. (Refer to 3.3.1) 5. Remove the rear cover by releasing the right hook.
2. Unplug the OPE connector from main board.
6. Remove 2 screws.
3. Remove 2 screws from the front.
7. Lift up and release the top cover.
4. Remove the duplex unit.

8. Remove the top-inner cover after removing 4 screws.

3.3.4. Main Board
1. Remove the right cover. (Refer to 3.3.1) 4. Release the main board.
2. Unplug all connectors on the main board.
3. Remove 4 screws.

3.3.5. HVPS board
1. Remove the right cover. (Refer to 3.3.1) 4. Release the HVPS board.
2. Remove 5 screws.
3. Unplug the connector on the HVPS board.

3.3.6. SMPS Board
1. Remove the right cover. (Refer to 3.3.1) 4. Release the SMPS board.
2. Unplug all connectors on the SMPS board.
3. Remove 4 screws.
3.3.7. Laser Scanning Unit (LSU)
1. Remove the top cover. (Refer to 3.3.3) 4. Release the LSU.
2. Unplug 2 flat cables from the LSU.
3. Remove 3 screws.

3.3.8. Fuser Unit

4. Remove the exit sensor holder after removing 2 screws.
CAUTION
The temperature gets high in the vicinity of the fuser unit.

When replacing it, you may get burned. Before replacing
it, make sure that fuser unit has cooled.
1. Remove the rear cover. (Refer to 3.3.3)
2. Open the Frame-Rear by pushing both green points.
5. Remove 4 screws.
6. Release the fuser unit.
3. Remove the Frame-Rear by releasing both hooks.
CAUTION
When reassembling the fuser unit, do not forget to

tighten these screws.

3.3.9. Main Drive Unit
1. Remove the left cover. (Refer to 3.3.1)
2. Remove the Bar coupler.
3. Remove the main drive unit after removing 6 screws.
NOTE
When reassembling the main drive unit, tighten 6 screws

in order as shown above.
4. Unplug the connector form the main motor.
5. Release the main drive unit.

3.3.10. Feed Drive Unit
1. Remove the main drive unit. (Refer to 3.3.9) 2. Release the feed drive unit after removing 2 screws and
1 E-ring.
3.3.11. Pick Up_Regi_MP Clutch
1. Remove the feed drive unit. (Refer to 3.3.10)
2. For the clutch to require replacement, unplug the

connector then replace it.

3.3.12. Pick-Up Roller
1. Remove the cassette. 3. Pull the small tap down, then release the pick up roller.
2. Remove the duplex unit.

3.3.13. Transfer Roller
1. Remove the top cover. (Refer to 3.3.3) 4. Push the transfer roller holder to the center and release
it.
2. Remove the top-inner cover after removing 4 screws.
5. Remove the transfer roller.
3. Release the LSU bracket after removing 4 screws.
3.3.14. OPE Board
First, remove the top cover. (Refer to 3.3.3)
[Except NX model]
1) Release the OPE board after removing 5 screws.

[NX model]
1) Remove 7 screws. Separate the COVER-EXIT from 4) Disconnect the FFC cable and harness.
COVER-PATH.
5) Disconnect the LCD FFC cable.

2) Release the FFC cable from the COVER-TOP. Separate
the OPE ASSY from the COVER-TOP.
6) Remove the GROUND-OPE.
3) Release the OPE cover after removing 4 screws.

3.3.15. MP Unit
1. Remove the right / front cover. (Refer to 3.3.1~3.3.2)
2. Remove the top / top-inner cover. (Refer to 3.3.3)
3. Remove 3 screws.
5. Separate the MP lower from the MP upper.
4. Unplug the connector then release the MP unit.
3.3.16. Bin-full sensor
1. Remove the top cover. (Refer to 3.3.3)
2. Release the bin-full sensor after unplugging the

connector.

3.3.17. Regi_Feed_Empty Sensor
1. Remove the cassette and duplex unit. 5. Remove the sensor cover after removing 2 screws.
2. Remove the PLATE-FRAME BOTTOM after removing

4 screws.
6. Unplug the connector then release the empty sensor.
3. Remove the sensor cover after removing 2 screws.
4. For the sensor to require replacement, unplug the

connector then replace it.

3.3.18. Reverse Roller
1. Remove the cassette. 3. Release the reverse roller Assy.
2. Open the COVER-CASSETTE. 4. Release the reverse roller from its holder.

3.3.19. SCF(Second Cassette Feeder) Unit
3.3.19.1. SCF Right Cover
1. Remove 2 screws. 2. Release the SCF right cover.
3.3.19.2. SCF Main Board
1. Remove the SCF right cover. (Refer to 3.3.19.1) 4. Release the SCF main board.
2. Unplug all connectors on SCF main board.
3. Remove 4 screws.

3.3.19.3. SCF Main Motor
1. Remove the SCF right cover. (Refer to 3.3.19.1) 4. Release the SCF main motor.
2. Unplug the motor connector.
3. Remove 4 screws.
3.3.19.4. SCF Clutch
1. Remove the SCF right cover. (Refer to 3.3.19.1) 6. Remove the SCF clutch.
2. Unplug the clutch connector.
3. Remove 2 E-Rings and 2 Bushes.
4. Remove 2 screws.
5. Release the clutch bracket.

3.3.19.5. SCF pick up_forward roller
1. Remove the SCF cassette. 3. Release the pick up / forward roller while pulling the
small tap.
2. See the bottom of the SCF Unit.
3.3.19.6. SCF Reverse Roller
1. Remove the SCF cassette. 3. Release the reverse roller while pulling the small tap.
2. Open the cassette cover.

3.3.19.7. SCF Main Drive Unit
1. Remove the SCF right cover. (Refer to 3.3.19.1) 5. Remove the SCF main drive unit.
2. Remove the SCF clutch bracket. (Refer to 3.3.19.4)
3. Unplug the main motor connector.
4. Remove 4 screws.
3.3.19.8. SCF Lift Assy
1. Remove the SCF right cover. (Refer to 3.3.19.1) 5. Release the SCF Lift Assy.
2. Remove the SCF main board. (Refer to 3.3.20.2)
3. Open the harness clamp.
4. Remove 4 screws.

3.3.19.9. SCF Pick-Up Unit
1. Remove the SCF right cover. (Refer to 3.3.19.1) 5. Remove 4 screws.
2. Remove the SCF main drive unit. (Refer to 3.3.19.7)
3. Unplug the connectors from the right side.
6. Release the SCF Pick-Up Unit.
4. Remove the front cover.

3.3.19.10. SCF Pick-Up_Empty_Feed Sensor
1. Remove the SCF Pick-Up Unit. (Refer to 3.3.19.9) 2. Remove the sensor after unplugging the connector.

4. Troubleshooting
4. Troubleshooting
4.1. Alignment and Adjustments
This chapter describes the main functions for service, such as the product maintenance method, the test output related to
maintenance and repair, Jam removing method, and so on.
4.1.1. Control Panel
NOTE
This control panel may differ from your machine depending on its model. There are various types of control panels.
M332xND/M382xD
1
2
5
6
1 Toner LED Shows the status of the toner.

2 Eco Enters eco mode to reduce toner consumption and paper usage.
3 Configuration sheet Prints a demo page by pressing this button.
4 Cancel Stops current operation.
5 Power You can turn the power on and off with this button. Or wake up from
the power save mode.
6 Status LED Indicates the status of your machine.

4. Troubleshooting
M382xND/M382xDW/M402xND
2
11
3
10
5 9
6 8
1 Display screen Shows the current status and prompts during an operation.
2 Menu Enters menu mode and scrolls through the available menus.
3 Arrow Navigates available values by moving to the next or previous options.

4 Numeric keypad Use the keypad to enter numbers and characters.
5 Eco Enters eco mode to reduce toner consumption and paper usage.
8 Power You can turn the power on and off with this button. Or wake up from
the power save mode.
9 Configuration sheet Prints a demo page by pressing this button.
WPS Configures the wireless network connection easily without a computer.
10 Back Sends you back to the upper menu level.
11 OK Confirms the selection on the screen.

4. Troubleshooting
M402xNX
NOTE
When using the touch screen, only use your finger. Sharp objects can damage the screen.
x
y
1 Display screen Displays the current status and allows you to access available menus.
3 Power Turns the power on or off, or wakes up the machine from the power
save mode.

4. Troubleshooting
4.1.2. Understanding The Status LED
The color of the Status indicates the machines current status.
NOTE
Some LEDs may not be available depending on model or country
To resolve the error, look at the error message and its instructions from the troubleshooting part.
You also can resolve the error with the guideline from the computerss Samsung Printing Status program window.
LED Status Description

Off The machine is off-line.
Green Blinking When the backlight blinks, the machine is receiving or printing data.
Status
On The machine is on-line and can be used.
Red Blinking A minor error has occurred and the machine is waiting for the error to
be cleared. Check the display message. When the problem is cleared,
the machine resumes.
Small amount of toner is left in the cartridge. The estimated cartridge
lifea of toner is close. Prepare a new cartridge for replacement. You
may temporarily increase the printing quality by redistributing the
toner.
On A toner cartridge has almost reached its estimated cartridge life. It is
recommended to replace the toner cartridge.
The cover is opened. Close the cover.
There is no paper in the tray when receiving or printing data. Load
paper in the tray.
The machine has stopped due to a major error. Check the display
message and refer to troubleshooting chapter.
A paper jam has occurred.
Blue Blinking The machine is connecting to a wireless network.
On The machine is connected to a wireless network.
WPS Off The machine is disconnected from a wireless network.
Blue On The machine is in power save mode.
Off The machine is in ready mode or machines power is off.
Power
Eco Green On Eco mode is on.
Off Eco mode is off.
NOTE
1) Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of
print-outs and is designed pursuant to ISO/IEC 19798. The number of pages may be affected by operating environment,
percentage of image area, printing interval, graphics, media and media size. Some amount of toner may remain in the
cartridge even when red LED is on and the printer stops printing.
2) Some LEDs may not be available depending on model or country.

4. Troubleshooting
4.1.3. Clearing paper jams
NOTE
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray 1
1) Pull out tray 1 .
2) Remove the jammed paper by gently pulling it straight out.
3) Insert tray 1 back into the machine until it snaps into place.

4. Troubleshooting
In optional tray (Tray 2)

1) Pull out tray 2.
2) Remove the jammed paper from the machine.
If the paper does not move when you pull or if you do not see the paper in this area, stop and go to the next step.
3) Pull tray 1 half-way out.

4. Troubleshooting
4) Pull the paper straight up and out.
5) Insert the trays back into the machine.
In the multi-purpose tray

1) If the paper is not feeding properly, pull the paper out of the machine.
2) Open and close the front cover.

4. Troubleshooting
Inside the machine (M3320/M3820/M4020 series)
NOTE
1) Open the front cover.
2) Pull the laser toner cartridge out.

4. Troubleshooting
4) Insert the laser toner cartridge.
5) Close the front cover.
Inside the machine (M3325/M3825/M4025 series)
NOTE
2) Pull out the toner cartridge and imaging unit.

4. Troubleshooting
4) Insert the imaging unit and toner cartridge.
5) Close the front cover.

4. Troubleshooting
In exit area
NOTE
The fuser area is hot. Take care when removing paper from the machine.
1) Open the MP Tray
2) Close the MP Tray to eject the jammed paper from the machine.
3) Gently pull the paper out of the output tray.
If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step.

4. Troubleshooting
4) Open the rear cover.
5) Pull down the both fuser levers.
6) Open the fuser jam cover.

4. Troubleshooting
8) Close the fuser jam cover.
9) Pull up the both fuser levers.
10) Close the rear cover.

4. Troubleshooting
In the duplex unit area

1) Pull the duplex unit out of the machine.
2) Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper from the bottom of the machine.
3) Insert the duplex unit into the machine.
If you still do not see the paper, go to the next step.

4. Troubleshooting
4) Open the rear cover.
5) Pull down the both fuser levers.
6) Open the fuser jam cover.

4. Troubleshooting
8) Close the fuser jam cover.
9) Pull up the both fuser levers.
10) Close the rear cover.

4. Troubleshooting
4.1.4. Useful menu item for service
a) Monitoring the supplies life.

If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned.
Replace the corresponding parts, if necessary.
NOTE
It may be necessary to press OK to navigate to lower-level menus for some models.
1) Select Menu > System Setup > Maintenance > Supplies Life on the control panel.
2) Select the option you want and press OK.
3) Press Cancel button to return to ready mode.
b) Printing a report
This product provides several printable reports for maintenance purposes.
These reports can be used to aid the diagnosis of print quality problems.
Configuration report
You can print a report on the machines overall configuration. It shows various SW version and current machine
setting status.
- M332xND/M382xD : Press and hold Cancel button for about 4 seconds until the green LED blinks quickly,
and release
- M382xND/M382xDW/M402xND : Select Menu > Information > Configuration on the control panel.
Supplies Information report
You can print supplies information page. It shows consumable unit life status and toner using status.
- M332xND/M382xD : Press and hold Cancel button for about 6 seconds until the green LED stops blinking,
and release
- M382xND/M382xDW/M402xND : Select Menu > Information > Supplies Info. on the control panel.
Usage Counter
You can print a usage page. The usage page contains the total number of pages printed.
- M332xND/M382xD : Press and hold Cancel button for about 6 seconds until the green LED stops blinking,
and release
- M382xND/M382xDW/M402xND : Select Menu > Information > Usage Counter on the control panel.
c) Maintenance menu
This menu allows you to maintain your machine. (Menu > System setup > Maintenance)
CLR Empty Msg. : This option appears only when toner cartridge is empty.
Supplies Life : This item allows you to check how many pages are printed and how much toner are left in the cartridge.
TonerLow Alert : If toner in the cartridge has run out, a message informing user to change the toner cartridge appears.
You can set the option for this message to appear or not.

4. Troubleshooting
ImgU.Low Alert : If imaging unit has run out, a message informing user to change the imaging unit appears. You can
set the option for this message to appear or not.
NOTE
This menu is for M3325/3825/4025 series
Ram Disk: Enables/disables RAM disk to manage jobs.
d) Altitude adjustment
Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The
following information will guide you on how to set your machine for the best print quality.
Before you set the altitude value, determine the altitude where you are.
5,000 m
(16,404 ft)
1
3,000 m
(9,842 ft)
2
2,000 m
(6,561 ft)
3 1 High 3
1,000 m 2 High 2
(3,280 ft)
4 3 High 1
0 4 Normal
You can set the altitude value from Device Settings in Samsung Easy Printer Manager program.
For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device
Settings.
NOTE
If your machine is connected to the network, you can set the altitude via SyncThru Web Service.
You can also set the altitude in Menu > System Setup > Altitude Adj. option on the machines display.

4. Troubleshooting
4.1.5. Periodic Defective Image
If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller. Refer to the table
below and check the condition of the appropriate roller.
4 5
3
2 6 7
1
8
Band Period
No Roller Description Phenomenon Defective part
(mm)
1 1st Pressure roller 62.8 mm Background
2 2nd Pressure roller 37.7 mm Background Fuser unit
3 Heat roller 77.8 mm Black spot and fuser ghost
4 Charge roller 34.5 mm Black spot
5 Developer roller 37 mm Horizontal band Laser Toner
cartridge or
6 OPC drum 76 mm White and Black spots Imaging Unit
7 Supply roller 69.57 mm Horizontal band
8 Transfer roller 47.1 mm Ghost, Damaged image Transfer Roller

4. Troubleshooting
4.1.6. Useful management tools
4.1.6.1. Using Samsung Easy Printer Manager
NOTE
This feature may not be available depending on model or optional goods.
Available for Windows or Macintosh OS users only.
For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine. Samsung Easy Printer Manager provides two
different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching
between the two interfaces is easy: just click a button.
Understanding Samsung Easy Printer Manager

To open the program:
For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager >
Samsung Easy Printer Manager.
For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager.
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.

4. Troubleshooting
No Area Description
1 Printer List The Printer List displays printers installed on your computer and network
printers added by network discovery (Windows only).
2 Printer Information This area gives you general information about your machine. You can check
information, such as the machines model name, IP address (or Port name),
and machine status.
NOTE
Troubleshooting button: This button opens Troubleshooting Guide when an

error occurs. You can directly open the necessary section in the users guide.
3 Application Information Includes links for changing to the advanced settings, preference, help, and
about.
4 Quick links Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
NOTE
If you connect your machine to a network, the SyncThru Web Service

icon is enabled.
5 Contents Area Displays information about the selected machine, remaining toner level,
and paper. The information will vary based on the machine selected. Some
machines do not have this feature.
6 Order Supplies Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.
Advanced settings user interface overview

The advanced user interface is intended to be used by the person responsible for managing the network and machines.
Device Settings
You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print
information.
Alert Settings
This is menu includes settings related to error alerting.
- Printer Alert : Provides settings related to when alerts will be received.
- Email Alert : Provides options relating to receiving alerts via email.
- History Alert : Provides a history of device and toner related alerts.
Job Accounting
Provides querying of quota information of the specified job accounting user. This quota information can be created and
applied to devices by job accounting software such as SyncThru or CounThru admin software.

4. Troubleshooting
4.1.6.2. Using Samsung Printer Status (Windows only)
The Samsung Printer Status is a program that monitors and informs you of the machine status.
NOTE
The Samsung Printer Status window and its contents shown in this users guide may differ depending on the machine
or operating system in use.
Check the operating system(s) that are compatible with your machine.
Samsung Printer Status overview

If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is
installed automatically when you install the machine software.
You can also launch Samsung Printer Status manually. Go to the Printing Preferences , click the Basic tab > Printer
Status button.
These icons appear on the Windows task bar:
Icon Mean Description
Normal The machine is in ready mode and experiencing no errors or warnings.
Warning The machine is in a state where a soft error has occurred. For example, a toner low status,
which may lead to toner empty status.
Error The machine has at least one hard error, such as out of paper, fuser error, etc. Machine
does not have ability to come to ready without customer intervention.
1 Toner Level You can view the level of toner remaining in each toner cartridge. The machine
and the number of toner cartridge(s) shown in the above window may differ
depending on the machine in use. Some machines do not have this feature.
2 Alert Settings Select the settings you want from the options window.
3 Order Supplies You can order replacement toner cartridge(s) from online.
4 Troubleshooting You can directly open the troubleshooting section in the users guide.
5 Close Close the window.

4. Troubleshooting
4.1.6.3. Using SyncThru Web Service (SWS)
SWS is an embedded web server in the machine. This web server informs you of machine configuration, version, status and
allows you to customize the machines settings. You can contact this server via wired and wireless network using your
web browser in the remote place.
Connecting preparations
Wired or Wireless Network connection is established.
Browser (Ex> Internet Explorer) Program on your PC network connected
SWS overview
SyncThru Web Service (SWS)
accepts HTTP request via port 80 as normal web servers.

provides interface to users information of networked printers and allow to configure the setting of printers.
is able to provide more complicated options than Local UI for printer configuration.
Connection Procedure
1) Open the Web-browser and input IP address of machine. Click Login.
2) Log-in Admin Mode. (ID: admin, PW: sec00000)
3) Select pages to check the configuration and customize the settings.
CAUTION
Please, change SWS Default ID and Password for system security in case of your first connection.

4. Troubleshooting
NOTE
If the machine supports Direct Print, you can enable this function using the SWS menu. The default configuration is
Disabled for your security.
Firstly, you have to login to SWS.
1) Click Direct Print Configuration in the pop up windows when clicking Direct Print.
2) In the Services Menu, check Direct Print.
Or,
1) Click System Security in the Security menu.
2) Select Feature Management in the left frame.
3) In the Services Menu, check Direct Print.

4. Troubleshooting
4.1.7. Updating Firmware
This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :
Update the firmware by using the USB port.

Update the firmware by using the Network.
4.1.7.1. Update the firmware by using the USB port
Upgrading preparations
usblist2.exe : Tool which sends firmware data to printer.
Firmware file to update.
Upgrade Procedure
1) Turn the machine off.
2) Connect USB cable to printer.
3) Turn the machine on. Check if the printer is the ready status.
4) Drag the firmware file and Drop down on the usblist2.exe.
And then firmware update will be started automatically.
5) When upgrading is completed, machine is automatically re-booting.

4. Troubleshooting
4.1.7.2. Update the firmware by using the network
Upgrading preparations
Wired or Wireless Network connection is established.
Firmware file to update
Upgrade Procedure
1) Open the Web-browser and input IP address of machine. Click Login.
2) Log-in Admin Mode. (ID: admin, PW: sec00000)
3) Select Maintenance menu and click upgrade wizard

4. Troubleshooting
4) Select firmware file using browser button and press next button.
5) SyncThru will check verify firmware file and compare version and press next button.
6) Machine starts upgrading. SyncThru will return home page after upgrading is completed.

4. Troubleshooting
4.1.8. Service Mode
In service (tech) mode, the technician can check the machine and perform various test to isolate the cause of a malfunction.
While in Tech mode, the machine still performs all normal operations.
a) Entering Service mode
[ M382xND/M382xDW/M402xND ]
1) Press Menu > # > 1 > 9 > 3 > 4 on the control panel continuously.
2) Press Menu.
3) Select Tech Mode.
[ M402xNX ]
1) Push the on the touch screen while pushing the stop button.
2) Select the Diagnostics.
3) Input the password (1934).
b) Tech mode menu

Depth1 Depth2 Depth3 Depth4
Information Report Menu Map
Configuration
Supplies Info.
Usage Counter
Error Info.
Job Duty
Memory Usage
Assert History
Diagnostics Engine NVM Read/Write 106-Dev Bias
107-ATTR Bias
Test Routine 100-Motor
101-Clutch
102-Sensor
105-MHV Bias
106-Dev Bias
107-ATTR Bias
109-Fuser Heat
110-LSU
RestartMachine

4. Troubleshooting
Depth1 Depth2 Depth3 Depth4

Service Func. Clear All Mem.
Clear Admin PW Reset? Yes/No Resetting
TonerLow Level [1-30]%:10
ImgU.Low Level [1-30]%:10
Clear Counts Enter Passcode [????] Fuser
TransferRoller
Tray 1 Roller
T1RetardRoller
Tray 2 Roller
T2RetardRoller
Engine Footer Off *
On
F/W Upgrade Off *
On
c) Report
Configuration
It shows current machine status for software version, hardware version, paper setting etc.
Supplies Info
It shows consumable unit life status and toner using status.
Usage Counter
It contains the total number of pages printed.
Error Info.
It shows various kinds of errors which can be occurred in machine. It also store history error count how many errors are
issued.
Job Duty
It shows printing usage by print job duty.
Memory Usage
It shows memory usage.
d) Diagnostics
NVRAM Read/Write
This menu can change a configuration value for engine firmware.
Code LCD Meaning Default Max/Min

106-0030 0030-Deve DC K Deve DC Black 1 0~3
107-0030 0030-THV K Transfer1 HV Black Duty 1 0~3
Test Routines
This menu can perform the operation test for the main components.

4. Troubleshooting
State
Code LCD Meaning
Displayed
100-0000 0000-Main BLDC Main BLDC Motor is On/Off On[Off]
100-0010 0010-Main BLDC Rdy Detect if Main BLDC Motor runs at normal speed High[Low]
100-0260 0260-SMPS Fan Start/Stop Deve. Fan run On[Off]
101-0000 0000-MP Feed Clutch Engages drive to pick up a paper from bypass Tray(MP Tray). On[Off]
101-0010 0010-Tray1 Pickup Engages drive to pick up a paper from tray1. On[Off]
101-0020 0020-Tray2 Pickup Engages drive to pick up a paper from tray2. (Optional) On[Off]
101-0050 0050-Registration Engages drive to registartion rolls. On[Off]
101-0190 0190-OutBin Full Detect when a paper is at Out-Bin Full Sensor High[Low]
102-0010 0010-Tray1 Empty Detect when paper is in Tray1. High[Low]
102-0080 0080-Tray2 Empty Detect when paper is in tray2. High[Low]
102-0280 0280-MP Empty Detects when paper is in Bypass Tray(MP Tray). High[Low]
102-0290 0290-Feed Sensor Detect when a paper is at Feed sensor. High[Low]
102-0300 0300-T2 Feed Sens Detect when a paper is at T2 Feed sensor. (optional) High[Low]
102-0360 0360-Regi Sens Detect when a paper is at Regi. sensor. High[Low]
102-0370 0370-Exit Sens Detect when a paper is at Exit. sensor. High[Low]
105-0030 0030-K MHV Bias Black MHV bias voltage on at normal drive level On[Off]
106-0030 0030-K Dev Bias Black Dev bias voltage on at normal drive level On[Off]
107-0030 0030-K THV Bias Black THV bias voltage on at normal drive level On[Off]
107-0031 0031-K THV- Bias Black THV bias voltage on at normal drive level On[Off]
107-0070 0070-K THV Bias R Detect what the THV value is on the THV Roller Numeric 3
digits
109-0000 0000-Temp A Detects what the temperature A is on fuser. Numeric 3
digits
109-0040 0040-Fuser Fan Run Fuser Fan Motor On/Off On[Off]
109-0050 0050-Fuser Bias Fuser bias voltage on at normal drive level On[Off]
110-0000 0000-LSU Mot1 Rdy Detects if LSU motor1 runs at normal speed. High[Low]
110-0060 0060-LSU Mot1 Run LSU Motor1 On/Off On[Off]
110-0110 0110-LD Power4 LSU LD4 Power On/Off (black) On[Off]
110-0170 0170-LSU HSync4 Detect LSU HSync4 (black) High[Low]
e) Service Function
Clear All Mem.
The function resets the system to factory default settings. This function is used to reset the system to the initial value
when the product is functioning abnormally . All the values are returned to the default values, and all the information,
which was set by the user, will be erased.
NOTE
Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly.
Clear Admin PW
This menu resets the Admin password.

4. Troubleshooting
Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing
the toner cartridge.
ImgU. Low Level

The function is to set up the time to inform imaging unit low status. This function can provide user convenience for
replacing the imaging unit.
Clear Counts
This function resets the count information for selected item.
Engine Footer
This function is for monitoring of the engine status. If you perform this function, at printing, the setting value for engine
is shown on the bottom of the printed page.
F/W Upgrade
The function is to upgrade the firmware by using usblist.exe file. When updating firmware, you must select On
for this menu.

4. Troubleshooting
4.2. Troubleshooting
4.2.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OPE LED - Power Module error
ON?
- Main PBA
OPE LED Red LED on / See the troubleshooting

Green OK? Error message for error code
is displayed.
Print (test page)
Printing
quality is Refer to "Solution
nomal? of Image Problem"
END

4. Troubleshooting
4.2.1.1. Basic Check List
1) Check the Power.
Check that the power switch is turned on.
Check that the power cable is plugged into the outlet and the printer.
Check the voltage of the power outlet.
2) Check the LED of Panel.
Is there OPE LED ON?

If not check power cable, switch SMPS or Main board.
Is the abnormal Lamp?

Check the Main board and cable harness.
3) Check the Paper Path
Is there a Paper Jam?

Remove any paper fragments caught in the paper path.
Paper Jam occurs repeatedly at a specific point in the Paper Path

Open the fuser cover, Jam clear.
Dismantle the machine and carefully inspect the region where the jam occurs.
(Especially, check if paper fragments are caught in the Fuser
4) Print the Information Page (Configuration).
Try printing a test page from a computer.

If there is an error check cables and driver installation.
5) Check the Print Quality.
Is there are a Print Quality Problem?

Refer to image quality problem section.
6) Check consumables (toner etc.).
Using the keys print the Test Pattern.

Expected life of various consumable parts, compare this with the figures printed and replace as required

4. Troubleshooting
4.2.2. Error Code and Troubleshooting
Messages appear the Easy Printer Manager window or on the control panel to indicate machine status or errors. Refer
to the tables below to correct the problem.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code Error Message Troubleshooting page

A1-1110 Error: #A1-1110 Turn off then on P.436
C1-1110 Prepare new cartridge P.437
C1-1120 Replace new cartridge P.437
C1-1310 Error: #C1-1310 Install toner P.437
C1-1411 Install toner P.437
C1-1512 Not Compatible Toner cartridge P.438
C1-1710 Error: #C1-1710 Call for Service P.438
C2-1110 Prepare new cartridge P.439
C2-1411 Install toner P.439
C2-1512 Not Compatible Toner cartridge P.440
C3-1110 Prepare new Image unit P.441
C3-1120 Replace new Image unit P.441
C3-1144 Replace new Image unit P.441
C31150 Replace new Image unit P.441
C3-1410 Not Installed Imaging unit P.441
C3-1510 Not compatible Imaging unit P.442
C9-1112 Replace new tray 1 roller P.442

4. Troubleshooting
Error Code Error Message Troubleshooting page

H1-1210 Paper jam in tray 2 P.445
H1-1220 Tray 2 Door Open. Close it P.446
H1-1230 Error: #H1-1230 Check Tray 2 P.447
H1-1240 Tray2 Not Install P.448
H1-1252 Paper empty in tray 2 P.449
H1-1254 Paper empty in tray 2 P.449
M1-1110 Paper jam in tray 1 P.450
M1-1610 Paper jam in MP tray P.451
M1-5112 Paper empty in tray 1 P.452
M1-5113 Paper empty in tray 1 P.452
M1-5120 Paper empty in all tray P.452
M1-5612 Paper empty in MP tray P.453
M15712 Paper Empty in manual feeder P.453
M2-1110 Paper jam inside machine P.454
M2-2210 Paper jam inside of duplex P.455
M3-1110 Paper jam in exit area P.455
M3-2130 Output bin full. Remove paper P.456
S23310 Error: #S23310 Turn off then on P.457
S2-4120 Door Open. Close it P.458
S6-3123 Network Problem: IP Conflict P.459
S6-3128 802.1x Network Error P.460
U1-2315 Error: #U1-2315 Turn off then on P.460

4. Troubleshooting
Error Code
A11110
Error message
Error #A1-1110: Turn off then on.
Symptom
Harness or main BLDC motor or main board is defective. / OPC coupler in the toner cartridge(or imaging unit) has
overloaded.
Troubleshooting method
1) Turn the machine off then on. If the error persists, refer to the following.
2) Remove the right cover.
3) Check if the motor connector on main board is connected properly. Reconnect it.
4) OPC coupler has overloaded. After removing the toner cartridge/imaging unit, rotate the OPC coupler.
If there is any damage, the OPC coupler cant rotate well. Replace the toner cartridge/imaging unit.
5) Remove the left cover.
6) Remove the main drive unit. (Refer to 3.3.9)
7) The main BLDC motor is defective.

a) Unplug the connector from the motor carefully.
b) Replace the main BLDC motor (JC31-00075A)with new one.
8) If the problem persists, replace the main board.

4. Troubleshooting
Error Code
C11110
C11120
C11144
C11150
C11160
C11170
Error message
Prepare new cartridge.
Replace new cartridge.
Symptom
The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
NOTE
These errors are for M3325/3825/4025.
Check the life remaining of the toner cartridge.

If its life is at the end, turn the machine off and replace the toner cartridge with new one.
Error Code
C1-1310
C1-1411
Error message
Error: #C1-1310 Install toner
Install toner.
Symptom
The toner cartridge is not installed.
NOTE
1) Turn the machine off then on.
3) Check if the toner cartridge is installed. If yes, remove and reinstall it.
4) If the problem persists, replace the toner cartridge with new one.

4. Troubleshooting
Error Code
C1-1512
Error message
Not Compatible Toner cartridge.
Symptom
Toner cartridge is not compatible.
NOTE
This error is for M3325/3825/4025.
2) Remove the toner cartridge.
3) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
Error Code
C1-1710
C1-1711
C1-1712
Error message
Error: #C1-1710 Call for Service
Symptom
The machine cant detect the CRUM chip of the toner cartridge.
NOTE
3) Check if the CRUM terminal is contaminated. Clean it.

4. Troubleshooting
Error Code
C21110
C21120
C21150
C21160
C21170
Error message
Symptom
The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
NOTE
Check the life remaining of the toner cartridge.

If its life is at the end, turn the machine off and replace the toner cartridge with new one.
Error Code
C2-1411
Error message
Install toner.
Symptom
The toner cartridge is not installed.
NOTE
3) Check if the toner cartridge is installed. If yes, remove and reinstall it.
4) If the problem persists, replace the toner cartridge with new one.

4. Troubleshooting
Error Code
C2-1512
Error message
Not Compatible Toner cartridge.
Symptom
Toner cartridge is not compatible.
NOTE
Error Code
C2-1710
C2-1711
C2-1712
Error message
Symptom
The machine cant detect the CRUM chip of the toner cartridge.
NOTE
3) Check if the CRUM terminal is contaminated. Clean it.

4. Troubleshooting
Error Code
C31110
C31120
C31144
C31150
C31160
C31170
Error message
Symptom
The remaining imaging unit is less than 10% / The imaging unit is at the end of its life.
NOTE
Check the life remaining of the imaging unit.

If its life is at the end, turn the machine off and replace the imaging unit with new one.
Error Code
C3-1410
Error message
Not Installed Imaging unit
Symptom
The imaging unit is not installed.
NOTE
3) Check if the imaging unit is installed. If yes, remove and reinstall it.
4) If the problem persists, replace the imaging unit with new one.

4. Troubleshooting
Error Code
C3-1510
Error message
Not compatible Imaging unit
Symptom
Imaging unit is not compatible.
NOTE
2) Remove the toner cartridge and imaging unit.
3) If the imaging unit is not a Samsung genuine imaging unit, replace with new one.
Error Code
C9-1112
Error message
Replace new tray 1 roller
Symptom
Tray1 pick up roller is worn out.
1) Remove the tray 1 cassette.
2) Remove the duplex unit.
3) Pull the small tap down, then release the pick up roller(JC73-00340A).
(Refer to 3.3.12)

4. Troubleshooting
Error Code
C9-1115
Error message
Symptom
Tray1 reverse roller is worn out.
1) Remove the tray1 cassette.
2) Remove the reverse roller(JC90-01032A).

(Refer to 3.3.18)

4. Troubleshooting
Error Code
C9-1122
Error message
Symptom
Tray2 pick up roller is worn out.
1) Remove the Tray 2 cassette.
2) See the bottom of the SCF Unit.
3) Pull the small tap down, then release the pick up roller(JC97-02259A).
(Refer to 3.3.19.5)
Error Code
C9-1125
Error message
Symptom
Tray2 reverse roller is worn out.
1) Remove the Tray 2 cassette.
2) Open the cassette cover.
3) Pull the small tap down, then release the reverse roller(JC97-02259A).
(Refer to 3.3.19.6)

4. Troubleshooting
Error Code
H1-1210
Error message
Paper jam in Tray2.
Symptom
A paper jam was detected in the feed area of the tray2.
1) Remove the Tray2 cassette.
2) Find and remove the jammed paper.
3) If the problem persists, check the following.
Check if the pick up/forward/reverse roller(JC97-02259A) is contaminated or worn out.
Check if the feed sensor connector is connected properly.
If the feed sensor(0604001325) is defective replace it.

4. Troubleshooting
Error Code
H1-1220
Error message
Tray 2 Door Open. Close it
Symptom
Optional cassette is not installed properly.
1) Remove and reinstall the Tray2 cassette.
2) Check the cassette detection sensor.
Check if the connection between sensor and main board is OK. Reconnect the harness.
If the sensor(JC34-00001A) is defective, replace it.
3) If the problem persists, replace the SCF main board(JC92-02636A).

4. Troubleshooting
Error Code
H1-1230
Error message
Error: #H1-1230 Check Tray 2
Symptom
Communication error has occurred.
2) If the problem persists, turn the machine off.
3) Remove the SCF right cover. (Refer to 3.3.19.1)
4) Check if the interface connector is connected to the SCF main board. If the interface connector is defective,
replace it.
5) If the problem persists, replace the SCF main board.(JC92-02636A)

4. Troubleshooting
Error Code
H1-1240
Error message
Tray2 Not Install
Symptom
Optional cassette is not installed properly.
1) Remove and reinstall the Tray2 cassette.
2) Check the cassette detection sensor.
Check if the connection between sensor and main board is OK. Reconnect the harness.
If the sensor(JC34-00001A) is defective, replace it.
3) If the problem persists, replace the SCF main board(JC92-02636A).

4. Troubleshooting
Error Code
H1-1252
H1-1254
Error message
Paper is empty in Tray2.
Symptom
There is no paper in the tray2. / Actuator-Paper Empty or photo sensor is defective.
1) Load the paper in the tray2.
2) If the problem persists, turn the machine off and check the following.
3) If the Actuator-Paper Empty is defective, replace it.
4) If the Photo Sensor(0604-001325) is defective, replace it. Check if the connector is connected properly.
5) If the problem persists, replace the SCF main board.(JC92-02636A)

4. Troubleshooting
Error Code
M1-1110
Error message
Paper Jam in Tray1.
Symptom
The jammed paper has occurred in the tray1.
1) Clear the jammed paper. (Refer to 4.1.3)
If the problem persists, check the following.
2) While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally.
3) Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be
especially checked.
4) Print out the Supplies Information. Check the Tray 1 Roller Life and Tray1 Reverse(Retard) roller Life. If the life
came to the end, replace the relative roller.
[Pick up roller]
[Reverse roller]

4. Troubleshooting
Error Code
M1-1610
Error message
Paper Jam in MP tray.
Symptom
The jammed paper has occurred in the MP tray.
1) Clear the jammed paper. (Refer to 4.1.3)
If the problem persists, check the following.
2) Turn the machine off.
3) Remove the right cover.
4) Check if the MP Unit connector is connected properly.
5) Remove the MP Unit. (Refer to 3.3.14)
6) Check if the MP rollers are worn out. If necessary, replace the defective roller or MP unit.

4. Troubleshooting
Error Code
M1-5112
M1-5113
M1-5120
Error message
Paper is empty in tray 1.
Paper empty in all tray
Symptom
There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
If the problem persists, check the followings after turning the machine off.
2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it.

(Refer to 3.3.17)
3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly.

4. Troubleshooting
Error Code
M15612
M15712
Error message
Paper Empty in MP Tray.
Symptom
There is no paper in the MP tray. / Actuator-Paper Empty or photo sensor is defective.
If the problem persists, check the followings after turning the machine off.
2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it.

(Refer to 3.3.17)
3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly.

4. Troubleshooting
Error Code
M2-1110
Error message
Paper Jam inside machine.
Symptom
A paper jam was detected at the feed sensor.
1) Remove the jammed paper. (Refer to 4.1.3)
If the error persists, check the followings.
2) Check if the feed sensor connector is connected properly.

(Refer to 3.3.17)
3) Check if the Regi roller is contaminated or worn out. If yes, replace it.
4) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.

4. Troubleshooting
Error Code
M2-2210
Error message
Paper Jam bottom of duplex.
Symptom
A paper jam was detected in the bottom of duplex.
2) Remove the contamination or obstacles in the paper path.
3) If this jam error occur continually, replace the duplex unit.
Error Code
M31110
Error message
Paper Jam in exit area.
Symptom
A paper jam was detected in the exit area.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check if the exit roller rubber is worn out. Replace the exit roller(JC93-00323A).
4) Check if the exit sensor connector is connected properly. If the connection is OK, replace the exit sensor.

4. Troubleshooting
Error Code
M3-2130
Error message
Output bin full. Remove paper.
Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
1) Remove the paper on the output tray.
2) If the problem persists, check the followings.
3) Remove top cover.
4) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor(.
(Refer to 3.3.16)

4. Troubleshooting
Error Code
S2331x
Error message
Error: #S2-331x Turn off then on
Symptom
This error shows the engine status.
1) S23310 : Warm-up status
2) S23311 : Ready status
3) S23312 : Printing status
4) S23313 : Power Save status
5) S23314 : Error status
6) S23315 : Recovery status
7) S23316 : Wait status
8) S23317 : EDC mode status
9) S23318 : Low power status

When these errors display, wait until the message will be disappeared or turn the machine off then on.

4. Troubleshooting
Error Code
S2-4120
Error message
Door open. Close it.
Symptom
Door is open or the cover open switch is defective.
1) Check if the front door is closed correctly.
2) Check if the rear door is closed correctly.
3) Check if the connection between the main board and HVPS board is correct.
4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS
board(JC44-00197A).
(Refer to 3.3.5)

4. Troubleshooting
Error Code
S63123
Error message
Network Problem: IP Conflict.
Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.
Change the machines IP address.
Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
In case of DHCP or Bootp, reboot the machine to receive a new IP address.
Error Code
S63128
Error message
802.1x Network Error.
Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.
Check the setting-up for 802.1x confirmation server.
Re-enter the server information and confirmation protocol.
Re-enter the user information.

4. Troubleshooting
Error Code
U12315
U12320
U12330
U12334
U12340
Error message
Error #U1-2315 Turn off then on.
Symptom
The temperature control of fuser unit is abnormal.
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
(Refer to 3.3.8)
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser
Unit and install as is necessary.
HVPS : JC44-00197A
SMPS : JC44-00095D (110V) / JC44-00096D (220V)
Fuser Unit : JC91-01023A (110V) / JC91-01024A (220V)

4. Troubleshooting
Error Code
U2-1112
U2-1113
Error message
Symptom
LSU Motor does not work normally.
1) Execute the LSU motor test in EDC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
(picture-1)
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly. (picture- 2,3)
4) Check if the LSU harness is defective. (picture-4)
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU(JC97-04065A).
7) If the problem persists after replacing LSU, replace the main board.

4. Troubleshooting
4.2.3. Image quality problem
1) Vertical Black Line and Band

Description : Straight thin black vertical line occurs in the printed image.
Check and cause Solution

Damaged develop roller in the toner system. Replace the laser toner cartridge or imaging unit.
Deformed Doctor-blade or cleaning-blade.
Scratched surface of the charge roller in the toner
system.
Partly depression or deformation on the surface of the Replace the transfer roller.
transfer roller.
2) Vertical White Line

Description : White vertical voids occurs in the printed image.

Foreign matter stucks onto the window of internal lenses of Clean the LSU window with recommended cleaner (IPA).
LSU mirror. Clean the window with a clean cotton swab.
The life of the laser toner cartridge or imaging unit has been Replace the laser toner cartridge or imaging unit.
expired
Some foreign substances are on the window of the imaging Remove the foreign matter of the exposure window.
unit frame.
If the fuser is defective, voids occur periodically at the top Open the rear cover. Reinstall the fuser unit.
of a black image.

4. Troubleshooting
3) Horizontal Black Band

Description : Dark of blurry horizontal stripes occur in the printing periodically.

Bad contacts of the voltage terminals to toner system. Clean each voltage terminal of the Charge, Developing
roller and Transfer roller. (remove the toner particles and
paper particles)
The rollers of developer may be stained. Replace the laser toner cartridge or imaging unit.
OPC Drum = 76 mm
Charge Roller = 34.5 mm
Developing Roller = 37 mm
4) Black and White spot

Description : Dark or blurry black spots occur periodically in the printing.

If dark or blurry black spots occur periodically, the rollers in Clean each voltage terminal of the Charge, Developing
the Imaging unit may be contaminated with foreign matte roller and Transfer roller. (remove the toner particles and
or paper particles. paper particles)
OPC Drum = 76 mm
Charge Roller = 34.5 mm
Developing Roller = 37 mm
If faded areas or voids occur in a black image at intervals of Replace the laser toner cartridge or imaging unit.
76 mm, the OPC drum surface is damaged.
If a black image is partially broken, the transfer voltage is If the transfer rollers life is expired, replace it.
abnormal or the transfer rollers life has expired. Clean the inside of the set against the paper particles
and foreign matter in order not to cause the trouble.

4. Troubleshooting
5) Light image
Description : The printed image is light, with no ghost.

Toner cartridge life is expired. Replace the toner cartridge.
HVPS terminal is contaminated. Clean the contaminated terminal.
The output from the HVPS is abnormal. Replace the HVPS board.
6) Dark or Black page

Description : The printed image is dark or black.

Check if the high voltage terminal is contaminated. Clean the high voltage terminal.
The charging roller is defective. Replace the laser toner cartridge or imaging unit.

4. Troubleshooting
7) Uneven Density
Description : Print density is uneven between left and right.

The pressure force on the left and right springs of the 1) Remove the transfer roller Assy.
transfer roller is not even. 2) Check if the transfer roller Assy has any wrong part.
The springs are damaged. 3) Replace the transfer roller Assy.
The transfer roller is improperly installed.
The toner level is not even on the imaging unit roller due Replace the laser toner cartridge or imaging unit.
to the bad blade.
8) Background
Description : Light dark background appears in whole area of the printing.
Does recycle paper be used? Use the proper papers.

expired

4. Troubleshooting
9) Ghost
Description : Ghost occurs at 76 mm intervals of the OPC drum.
The high voltage terminal is contaminated. Clean the high voltage terminals.
expired
The life of the transfer roller has been expired. Replace the transfer roller.
10) Stains on back of page

Description : The back of the page is stained.
Transfer roller is contaminated. Replace the transfer roller.

4. Troubleshooting
11) Blank page

Description : The back of the page is stained.
The ground contact of laser toner cartridge or imaging unit Clean the ground terminal of laser toner cartridge or imaging
is bad. unit. If the problem persists, replace it.
LSU is defective. Replace the LSU.
The connection between the main board and HVPS board Reconnect the harness. If the main board or HVPS board
is bad. is defective, replace it.
12) Partial image void

Description : The partial void occurs in the printed page.
The printer is not installed on flat ground. Install the printer on flat ground. Print 10 sample pages for
test.
The developer circulation in the laser toner cartridge or 1) Shake the laser toner cartridge or imaging unit 2~3
imaging unit is bad. times from right to left. Reinstall it. Print 10 sample
pages for test.
2) If the problem persists, replace the laser toner
cartridge or imaging unit.
The contact between imaging unit and transfer roller is bad. Check if the imaging unit and transfer roller are installed
properly.

4. Troubleshooting
4.2.4. Other errors
1) Multi-feeding
Description : Multiple sheet of paper are fed at once.
Pick clutch or Regi clutch does not work properly. Replace the defective clutch if necessary.
Pick up/ Forward / Retard roller is worn out or contaminated. Clean or replace the defective roller.
2) No-Power
Description : When system power is turned on, LED and LCD on the operator panel do not come on.
The connection between main board and OPE board is bad. Reconnect or replace the harness.
HVPS/SMPS output is abnormal. Replace the HVPS/SMPS board.
3) Calibrating the touch screen (Touch screen model only)

Description : Touch screen does not operate properly.
The linearity value for touch panel has changed due to using 1) Turn off the machine.
a machine long hours or surroundings. 2) While pressing the number 0 on numeric keys, turn the
machine on. Wait until calibration screen appears.
3) Press centre of mark + following order 1~9. Use your
finger. Perform 2 times.
4) If there is no problem, Complete will appear on LCD

and reboot the machine. When making a mistake, start
again from the step 1.

5. System Diagram
5. System Diagram
5.1. Block Diagram (ProXpress M332x_382x_402xND)

5. System Diagram
5.2. Block Diagram (ProXpress M402xNX)

5. System Diagram
5.3. Connection Diagram (ProXpress M332x_M382x_M402xND)
O P P ANE L
O P E _ LC D (LE D)
LC D (2 -Lin e )
LED_3_1_BLUE(Re s e rve d)
LS U
nKEY_4(Re s e rve d)
LED4(Re s e rve d)
nKEY_CANCEL
nKEY_P OWER
LED_P OWER
LED_ERROR
LED_READY
LED_TONER
(Du a l Be a m )
nKEY_ECO
LED_ECO
3.3V_LS U
GND
VDO_1_N
GND
GND
VDO_2_N
GND
nLD_ON
nS H_1
nS H_2
nHsy nc
LD_P OWER
CLK_LS U_MOT
nREADY_LS U
nLS U_MOT_EN
GND
VDO_1_P
VDO_2_P
24VS
GND
nP OWER_S W
5V
nRS T_OP E
OP E_RXD
OP E_TXD
13
12
11
10
9
8
7
6
5
4
3
2
1
GND
5V
20
19
18
17
16
15
14
13
12
11
10
6
5
4
3
2
1
9
8
7
5
4
3
2
1
nKEY_CANCEL 10
LED_READY 11
LED_ERROR 12
LED_TONER 13
1
2
3
4
5
6
20
19
18
17
16
15
14
13
12
11
10
N.C 1
N.C 2
LED_ECO 3
N.C 4
nKEY_ECO 5
P WR_LED 6
nP OWER_S W 7
GND 8
5V_S US 9
9
8
7
6
5
4
3
2
1
nP OWER_S W
GND
OP E_TXD
OP E_RXD
nRS T_OP E
5V_S US P
3.3V_LS U
GND
VDO_1_N
GND
GND
VDO_2_N
CLK_LS U_MOT
nLS U_MOT_EN
GND
nLD_ON
nREADY_LS U
GND
nS H_1
nS H_2
nHsy nc
LD_P OWER
N.C
VDO_1_P
VDO_2_P
24VS
P ARALLEL
1 5 V_ S US P
CN35
3 .3 V 3 . 3 V_ C o ve r_ O p e n P AR ALLE L 2 N. C
3 G ND
O P TIO N 4 5 V_ S US P
C N1 7 (F F C 1 m m ) C N1 8 (1 .5 m m )
F ro n t C o ve r LS U_ IF O P E I/F (2 lLINE )
C N9 (1 .5 m m )
O P E I/F (LE D)
Mic ro S witc h
2 4 VS 12
2 4 VS 1 2 4 VS
1 N. C
G ND 11 2 G ND
3 .3 V 2 O P T_ n C MDR E Q
CN8(1.5mm)
THV_ R E AD 10 3 THV_ R E AD
4 n THV_ E N 3 N. C
n THV_ E N 9 2 4 V1 1
P WM_ THV 8 5 P WM_ THV 4 N. C
HVP S
6 P WM_ DE V_ DC 2 4 V1 2 5 G ND
CN11(1.5mm)
P WM_ DE V_ DC 7
7 P WM_ MHV 5 V_ S US P 3
DR AWE R C N 6 G ND
P WM_ MHV
P WM_ F US E R _ BIAS 5
6
8 P WM_ F US E R _ BIAS EEP ROM DDR 3 DIMM n R S T_ S C F 4 7 G ND S CF
S CF_IF
G ND 4 9 G ND S C F _ TXD 8 G ND
(3 2 KB) (1 2 8 MB) 5
HVP S S u p p ly
G ND
3 .3 V
3 . 3 V_ C o ve r_ O p e n
3
2
1 3 .3 V_ C o ve r_ O p e n 1
10
11
12
G ND
3 .3 V
3 .3 V_ C o ve r_ O p e n 1
S C F _ R XD
n S CF_ OP R
_ REQ
6
7
9
10
11
G ND
24 V
24 V
G ND 8
DE V
DDR 3 DIMM G ND 9
12
13
24 V
5V
G ND 10
THV F AN MAIN (2 5 6 MB) 14
15
5V
5V
r ML-4 2 1 0 /1 5 ND 16 O P T_ n R E S E T
CN30 (2mm)
OP C MHV
MAIN FAN
17 O P T_ R XD
1 G ND(F B)
18 O P T_ TXD
2 N. C
3 F AN_ MAIN
NAND F LAS H
Va ris to r MAIN (1 2 8 MB)
MX0 P 1
MX0 N 2
CN20 NETWORK_IF
MX1 P 3
MX2 P 4
CN4 (2mm)
1 G ND
A1 5 0 0 MX2 N 5
CRUM
S C R UM 2
3
S C L1
S DA1 MAIN C LK 2 5 MHz MX1 N 6
D M 4 3 . 3 V_ C R UM
MX3 P 7
MX3 N 8
C R UM I/F P BA 2 5 MHz
F US E R
N. C 6
1 2 MHz G ND 9
LE D1 1 0
BIAS D R UM N. C 5 LE D0 1 1
CN9 (1.5mm)
G ND 4 3 . 3 V_ P S 1 2
Z-C R UM 1 G ND
Ne two rk
Z-CRUM
S CL 3 2 S C L1 G ND 1 3
3 .3 V_ C R UM 2 G ND 1 4
S DA 1
3
4
3 . 3 V_ C R UM
S DA R TC C LK R TL8 2 1 1 E
000
T VBUS 1
US B_IF
3 2 . 7 KHz
CN21
DM 2
000
DE VE LO P E R Un it DP 3
CN29 (2mm)
000
G ND 4
S MP S FAN
F AN 1 2 4 VS
000
S MP S
2 F AN_ S MP S (F /B)
US B 2 . 0
US B HUB
000
000
000
000
000
000
000
00
S MP S
CN26 (2mm)
G ND 1
24 V OFF 2
2 4 VS 5 G ND
S MP S
4 24V OFF C N6 (2 m m )
CN
S MP S
R e la y 3 C N3 1 (2 m m ) C N2 7 (1 .5 m m ) C N1 9 (2 m m ) C N 7 (2 m m ) C N2 (1 .5 m m )
C N1 6 C N2 8 (2 m m )
3 R e la y_ AC _ O N C N2 4 (2 m m ) C o ve r O p e n E XIT O UTBIN F ULL AIR
2 4 VS 4 2 2 4 VS THE R M MAIN MO TO R S E NS O R MP S E NS O R C O VE R O P E N S E NS O R US B_ IF TE MP
Fus e r ON 5 Fu s e r ON
1
nS ENS_P_EXIT
F US E R O N
MAIN_BLDC_ CLK
3.3V_C_OP EN1
3.3V_C_OP EN2
nS ENS _BIN_FULL
nSENS _Co_ Ope n
nSENS _P _EMPTY
V_P ROTECT_ON
MP _CLUTCH
MOT_READY
nS ENS _P _REGI
nSENS _P _FEED
P ICKUP _CLT
THERM_1
nMOT_DIR
REGI_CLT
SENS_MP
nMOT_EN
AMBIENT
3.3V_P S
3.3V_P S
3.3V_P S
1
3.3VS
3.3VS
3.3VS
3.3VS
1
24VS
(3.96mm)
5 V_ S MP S 5 V_ S MP S
GND
GND
GND
GND
GND
GND
24VS
24VS
24VS
24VS
GND
GND
GND
GND
CN22
GND
GND
GND
GND
3.3V
2
S MP S
N.C
DM
S MP S
CN
DP
G ND G ND
3 2 4 V1
2 4 V1 3
G ND 4 G ND
24V 4
10
11
12
13
14
1
2
3
4
5
1
2
3
1
2
3
4
5
1
2
3
4
5
6
7
8
9
1
2
1
2
3
1
2
3
4
5
6
1
2
1
2
3
4
5
6
7
8
9
5 V_ S MP S
3.3V_Cove r_Ope n2
INLE T F US E R
N
L
N
L
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
10
CL CL
9
8
7
6
5
4
3
2
1
Th e rm is to r1 CL Am b ie n t
CLOCK
READY
+24V
+24V
CW/CCW
GND
GND
BRAKE
NC
S TART/S TOP
Te m p
P ic ku p Re gi C o ve r
MP MP E xit P a pe r C o ve r S e ns or
C lu tc h C lu tc h Ope n E MP TY F ER EEDG I
C lu tc h S e ns or S e ns or O u tb in fu ll O p e n WLAN
S e ns or S e n s o r S eSnes nosr o r
S e ns or
F US E R Un it
Th e rm o S ta t Ma in Mo to r
INLE T

5. System Diagram
5.4. Connection Diagram (ProXpress M402xNX)
OP E_LC D
4 .3inch Touch
LSU OPE
LC D_ LVDS 3 -
LC D_ LVDS_C LK-
LC D_ LVDS 2 -
LC D_ LVDS 1 -
LC D_ LVDS 0 -
GND
GND
GND
GND
GND
GND
GND
n INT_ T OUC H
GND
SDA_ T OUC H
S C L_ T OUC H
3. 3V
3. 3V
LC D_BL_ P WM
n KEY_ SOF T_P WR

S C AN HOM E
R XD_ OP E
TXD_ OP E
n R S T_MIC OM_ OP E
LC D_ LVDS3 +
LC D_ LVDS _ C LK+
LC D_ LVDS2 +
LC D_ LVDS1 +
LC D_ LVDS0 +
3 . 3 V_P S
(Dual Beam )
3. 3V_ LS U
GND
VDO_ 1_ N
GND
GND
VDO_ 2_ N
GND
n LD_ ON
n S H_ 1
n S H_ 2
LD_ P OWE R
n Hsy n c
CLK_ LSU_ M OT
VDO_ 1_ P
VDO_ 2_ P
2 4 VS
n R E ADY_ LSU
n LSU_ MO T_ EN
GND
20
19
18
17
16
15
14
13
12
11
10
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
9
8
7
5
4
3
2
1
9
8
7
6
5
4
3
2
1
20
19
18
17
16
15
14
13
12
11
10
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
9
8
7
6
5
4
3
2
1
1
2
3
4
5
6
7
8
9
3. 3V
3. 3V
LC D_ BL_ P WM
C LK_LSU_ M OT
n SC AN HOM E
R XD_ OP E
T XD_ OP E
n RS T_M IC OM _ OE
LCD_LVDS3 +
LC D_LVDS _ C LK+
LCD_LVDS2 +
LCD_LVDS1 +
LCD_LVDS0 +
3 . 3 V_ P S
LC D_ LVDS3 -
LCD_LVDS_ C LK-
LC D_ LVDS2 -
LC D_ LVDS1 -
LC D_ LVDS0 -
3 .3 V_LSU
GND
VDO_1 _N
GND
GND
VDO_2 _N
GND
n LD_ ON
n R E ADY_LSU
n LS U_ MOT _ EN
GND
G ND
G ND
G ND
G ND
G ND
G ND
G ND
nINT_T OUCH
G ND
S DA_T OUCH
SC L_T OUCH
n SH_ 1
n SH_ 2
LD_PO WER
N.C
n KEY_SOF T_ PWR
nHs yn c
VDO _1_P
VDO _2_P
24 VS
3.3 V 3.3 V_ Cover_Open
CN17 (FFC 1 mm) CN16 (FFC 1 mm)

Front Cover LS U_ IF OP E I/F (4 .3 inch TOUCH LCD)
Micro Switch
24VS EEPROM
24 VS 12 1 24 VS
GND 11 3.3V 2 GND (64KB)
CN8 (1 .5 mm)
THV_R E AD 10 3 THV_R E AD
4 nTHV_ E N
nTHV_E N 9
5 P WM_ THV
HVPS P WM_THV 8
HVPS
P WM_DE V_ DC
P WM_MHV
7
6
6
7
P WM_ DE V_DC
P WM_ MHV EEPROM DDR3
Supply 8 P WM_ FUS E R _B IAS
(32KB)
P WM_FUS E R_B IAS
GND
5
4 9 GND DIMM
DEV GND 3 10 GND
3 .3V 2
11 3 . 3V (1GB) 1 N.C
THV 3 .3V_ C ov e r_Ope n 1
3 .3V_Cover_ Open 1
12 3 . 3V_C ove r_Ope n 1
2 OP T_ nC MDR E Q
Se ria l Fla sh 3 N.C
OPC MHV F AN MAIN
(4MB)
A1500 24 V1
24 V1
1
2
4 N.C
CN35 (1 .5mm)
5 GND
CN14 (2 mm )
5V_ S US P 3
DRAWER CN 6 GND SCF
MAIN F AN
nR S T_ S C F
SCF_IF
1 GND(FB ) 4 7 GND
S C F_ TXD
2
3
N. C
FAN_MAIN
NAND FLASH S C F_ R XD
5
6
8
9
GND
DDR3 (512MB)
nS C F_ OP R
_R E Q 7 10
GND
24 V
Va ristor
(128MB) GND 8
9
11
12
24 V
24 V
1 GND CN4(2 mm ) GND
C4N 13 5V
C R UM
10
S CRUM 2
3
S C L1
S DA1 25 MHz
GND
14 5V
M MAIN CLK MX0 P 1 15 5V
D CRUM /IF PBA
4 3 .3V_C R UM
25 MHz MX0 N 2 16 OP T_ nR E S E T
CN20 NETWO RK_IF

17 OP T_ R XD
FUSER N. C 6 12MHz MX1 P
MX2 P
3
4 18 OP T_ TXD
BIAS DRUM N. C 5
MX2 N 5
C N3 8(1 .5mm)
Z-CRUM GND 4 1 GND

Z-C RUM
S CL 3 2 S C L1 Ne twork MX1 N
MX3 P
6
7
3 .3V_C R UM 2 3 3. 3V_C R UM
S DA 1 4 S DA
RTC CLK
RTL8211E MX3 N
GND
8
9
LE D1 10
MAIN
CN3 0(2 mm )
T LE D0 11
S MP S FAN
DEVELOPER Unit 1 24VS

32.7KHz 3 .3V_P S 12
F AN 2 F AN_S MP S (F/ B)
GND 13
GND 14
S MP S
VB US 1
USB_IF
CN21
00
DM 2
DP 3
PAR ALLE L
1 5V GND 4
P AR ALLEL
CN10
00
OP TION
2
3
N. C
GND US B 2.0 USB HUB
4 5V
SMPS
CN26(2 mm)
1 5 CN31(2mm) CN6(2mm)
GND 24 VS 4
GND
CN24 (2mm )
CN1 (1.5mm )
Cover Open
C N19 (2 mm ) CN27( 2mm )
E XIT
CN2( 1.5mm )
OUTBIN FULL
CN28( 2mm )
AIR
CN37 33CN16 CN15 CN32
24 V OFF 2 24V OFF
SM PS
S MP S
MAIN MOTOR SENSOR

CN
THE RM MP S E NS OR COVE R OP E N TE MP USB_IF USB_IF USB_IF

R e la y 3 3 R e la y_ AC _ ON S E NS OR SD CARD_IF
24 VS 4 2 24VS
MAIN_BLDC_ CLK
3. 3 V_C_ OP EN1
3. 3 V_C_ OP EN2
nS ENS_ P_ E XIT
nS E NS _P _E M PT Y
n SENS_C o_ Op en
nS E NS _BIN_F ULL
Fus e r ON
S D_ PWR _ 3. 3
V_ PROT ECT _ON
nS E NS _P _F E ED
MOT_R E ADY
MP _ CLUTC H
Fus e r ON
nS E NS _P _RE GI
PICKUP_ C LT
5 1
FUSER ON
nM OT_ DIR
SE NS_ M P
THER M _ 1
RE GI_ CLT
nM OT_ E N
AM BIENT
S D_ C MD
S D_ C LK
DET EC T
3 . 3 V_P S
3.3 V_ PS
3.3 V_ PS
1 5V_S MP S
S D_ D2
S D_ D3
S D_ D0
S D_ D1
5V_ S MP S 1
(3. 96 mm )
3.3 VS
3.3 VS
3.3 VS
3.3 VS
CN2 2
VBUS
VBUS
24 VS
GND
GND
GND
GND
GND
GND
GND
2
24 VS
24 VS
24 VS
24 VS
GND
GND
GND
GND
GND
GND
GND
GND
GND
G ND
G ND
G ND
G ND
GND
SM PS
3 .3 V
GND 2
N. C
N. C
DM
DM
DM
SM PS
CN
DP
DP
DP
24 V1 3 3 24V1
4 GND
GND 4
24V 24V2
10
11
12
13
14
10
11
12
13
14
5
1
2
1
2
3
1
2
3
4
5
1
2
3
1
2
3
4
5
1
2
3
4
5
6
7
8
9
1
2
1
2
3
4
1
2
3
4
5
6
1
2
3
4
1
2
3
4
5
6
7
8
9
24 V2
1
2
3
4
5
6
7
8
9
5V_SMPS
3.3 V_ Co ver_O pe n2
INLE T FUS E R
N
L
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
10
9
8
7
6
5
4
3
2
1
The rmistor1 CL CL CL Ambie nt

C W/C C W
C LOC K
R E ADY
GND
GND
+2 4 V
+2 4 V
NC
BR AKE
S TAR T/S TOP
Te mp
Pickup Re gi Cove r MP Se nsor
Ope n MP Exit Pa pe r Cove r
Clutch Clutch Clutch Se nsor EMPTY REGI FEED XOA :16GB
Se nsor Se nsor Outbinfull Ope n Direct WLAN EDI
Se nsor Se nsor Se nsor FALCON : 4GB
Se nsor USB
FUSER Unit SD CARD
The rmoSta t Ma in Motor
INLET

This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space required when
installing the printer. A definition of test pages and Wireless Network information definition is also included.
6.1. Tool for Troubleshooting
The following tools are recommended safe and easy troubleshooting as described in this service manual.
DVM (Digital Volt Meter) Cleaning Equipments

Standard : Indicates more than 3 digits. Standard : An IPA (Isopropyl Alcohol) dry wipe tissue or a
gentle neutral detergent and lint-free cloth.
Driver Vacuum Cleaner

Standard : - type, + type (M3 long, M3 short, M2 long,
M2 short).
Tweezers Spring Hook

Standard : For general home use, small type. Standard : For general use
Cotton Swab Software (Driver) installation CD ROM

Standard : For general home use, for medical service.

6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this users guide and service manual.
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
802.11
the IEEE LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
802.11b/g/n Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
Access point devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
ADF
sheet of paper so that the machine can scan some amount of the paper at once.
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
AppleTalk was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.
A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
BIT Depth
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
BMP
and used commonly as a simple graphics file format on that platform.
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
CCD
also used to hold the CCD module to prevent any damage when you move the machine.
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
Collation
prints an entire set before printing additional copies.
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
Control Panel
They are typically found in front of the machine.
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
Coverage
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
CSV disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.
A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and
DADF
turn over an original sheet of paper so that the machine can scan on both sides of the paper.
Default The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP
server provides configuration parameters specific to the DHCP client host requesting, generally,
DHCP
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
DIMM
the data within the machine like printing data, received fax data.

The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
DLNA
share information with each other across the network.
The Domain Name Server (DNS) is a system that stores information associated with domain names in
DNS
a distributed database on networks, such as the Internet.
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
Dot Matrix Printer on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
DPI
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
DRPD
user to use a single telephone line to answer several different telephone numbers.
A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
Duplex scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
Duty Cycle
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
ECM or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.
Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
Emulation the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
Ethernet
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.
A suite of protocols developed by Apple Computer for computer networking. It was included in the
EtherTalk
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
FDI such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
FTP
that supports the TCP/IP protocol (such as the Internet or an intranet).
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
Fuser Unit
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.
A connection between computer networks, or between a computer network and a telephone line. It is
Gateway
very popular, as it is a computer or a network that allows access to another computer or network.
A shades of gray that represent light and dark portions of an image when color images are converted
Grayscale
to grayscale; colors are represented by various shades of gray.
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
Halftone
a large number of dots, while lighter areas consist of a smaller number of dots.
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
HDD
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.

The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
IEEE
organization for the advancement of technology related to electricity.
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
IEEE 1284 (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).
A private network that uses Internet Protocols, network connectivity, and possibly the public
Intranet telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.
An Internet Protocol (IP) address is a unique number that devices use in order to identify and
IP address
communicate with each other on a network utilizing the Internet Protocol standard.
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
IPM
number of single-sided sheets a printer can complete within one minute.
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
IPP
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking
protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
IPX/SPX services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).
The International Organization for Standardization (ISO) is an international standard-setting body
ISO composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.
The International Telecommunication Union is an international organization established to standardize
and regulate international radio and telecommunications. Its main tasks include standardization,
ITU-T
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions.
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
JBIG or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
JPEG compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
LDAP
modifying directory services running over TCP/IP.
LED A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
MAC address
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
MFP
physical body, so as to have a printer, a copier, a fax, a scanner and etc.
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
MH
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.
MMR Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.

A device that modulates a carrier signal to encode digital information, and also demodulates such a
Modem
carrier signal to decode transmitted information.
Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
MR scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
NetWare run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
OPC An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.
The first example of something, such as a document, photograph or text, etc, which is copied,
Originals reproduced or translated to produce others, but which is not itself copied or derived from something
else.
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
OSI design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.
A private automatic branch exchange (PABX) is an automatic telephone switching system within a
PABX
private enterprise.
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a
PCL printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
PDF
representing two dimensional documents in a device independent and resolution independent format.
PostScript (PS) is a page description language and programming language used primarily in the
PostScript(PS)
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.
Printer Driver A program used to send commands and transfer data from the computer to the printer.
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
Print Media
fax or, a copier.
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
PPM
meaning the number of pages a printer can produce in one minute.
An interface for a device driver, this allows software to interact with the device driver using standard
PRN file
input/output system calls, which simplifies many tasks.
A convention or standard that controls or enables the connection, communication, and data transfer
Protocol
between two computing endpoints.
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
PSTN
telephone networks which, on industrial premises, is usually routed through the switchboard.
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
RADIUS
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
Resolution
resolution.
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
SMB and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.

Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
SMTP
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
SSID in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.
The subnet mask is used in conjunction with the network address to determine which part of the
Subnet Mask
address is the network address and which part is the host address.
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
TCP/IP
protocols that implement the protocol stack on which the Internet and most commercial networks run.
Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
TCR transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
TIFF
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
Toner Cartridge
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.
An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
UNC Path other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
URL The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
USB connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
Watermark
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
WEP level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in
WIA Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
WPA
which was created to improve upon the security features of WEP.
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
WPA-PSK
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.

The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
WPS wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
XPS
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.

6.3. The Sample Pattern for the Test
The life of the toner cartridge and the printing speed are measured using the pattern shown below.

6.4. Model Name and Code
1) Sub brand name Information

- Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress
2) Model code Information
Basic Structure : [SL-]
: Function Information
Function
N Network
W Wireless Network
D Duplex Printing
R Reverse Type ADF

F Fax
X XOA (eXtensible Open Architecture)
H Handset
A Auto Document Feeder

6.5. Document Revision List
Version Date Description

1.00 22/Mar/2013 Release
1.10 26/Apr/2013 Modify tech mode menu.
1.20 08/Jul/2013 XOA update
1.30 18/Nov/2013 Engine Status error code(S2331x) add
1.31 26/May/2015 Main PBA code is changed.
1.32 05/Jan/2016 Modify separation roller part code. (JC90-01032A
JC90-01063B)

GSPN (GLOBAL SERVICE PARTNER NETWORK)
Area Web Site
Europe, MENA,
https://gspn1.samsungcsportal.com
CIS, Africa
E.Asia, W.Asia,
https://gspn2.samsungcsportal.com
China, Japan
N.America, S.America https://gspn3.samsungcsportal.com
This Service Manual is a property of Samsung Electronics

Co.,Ltd.
2013 Samsung Electronics Co.,Ltd.
Any unauthorized use of Manual can be punished under
All rights reserved.
applicable International and/or domestic law.
Printed in Korea

Samsung Proxpress m332x m382x 402x SM

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Mono Laser Printer

ProXpress M332x / M382x / 402x

3. Disassembly and Reassembly

i Copyright 1995-2013 SAMSUNG. All rights reserved.

2.2.5.9. HVPS board ................................................................................................. 2 34

Copyright 1995-2013 SAMSUNG. All rights reserved. ii

3.3.19.5. SCF pick up_forward roller ............................................................................. 3 22

iii Copyright 1995-2013 SAMSUNG. All rights reserved.

1.1. Safety warning

1) Only to be serviced by a factory trained service technician.

2) Use only Samsung replacement parts.

3) Laser Safety Statement

Maximum power of energy output: 12 mW

Copyright 1995-2013 SAMSUNG. All rights reserved. 1-1

1.2. Caution for safety

1.2.1. Toxic material

1.2.2. Electric shock and fire safety precautions

1-2 Copyright 1995-2013 SAMSUNG. All rights reserved.

Copyright 1995-2013 SAMSUNG. All rights reserved. 1-3

1.2.3. Handling precautions

1.2.4. Assembly and Disassembly precautions

3) Disconnect interface cables and power cables.

7) Handling of the OPC Drum

1-4 Copyright 1995-2013 SAMSUNG. All rights reserved.

1.2.5. Disregarding this warning may cause bodily injury

1) Be careful with the high temperature part.

2) Do not put fingers or hair into the rotating parts.

4) Ensure the printer is installed safely.

Copyright 1995-2013 SAMSUNG. All rights reserved. 1-5

1.3. ESD precautions

3) Use only a grounded tip soldering iron to solder or desolder ESDs.

1-6 Copyright 1995-2013 SAMSUNG. All rights reserved.

2.1.1. Product Overview

Separated Toner System

Copyright 1995-2013 SAMSUNG. All rights reserved. 2-1

Product Specifications are subject to change without notice.

Weight Set (Kg) 10 Kg (22.04 lbs)

2-2 Copyright 1995-2013 SAMSUNG. All rights reserved.

Copyright 1995-2013 SAMSUNG. All rights reserved. 2-3

2.1.2.3. Controller and Software

2-4 Copyright 1995-2013 SAMSUNG. All rights reserved.

2.1.2.4. Paper Handling

M382xD does not support the option cassette.

M382xND / M382xDW / M402xND / M402xNX

Copyright 1995-2013 SAMSUNG. All rights reserved. 2-5

2-6 Copyright 1995-2013 SAMSUNG. All rights reserved.

M332x/ M382x/ M402x series have 2 types of consumable depending on model.

Integrated Toner System : M3320ND / M3820D/ M3820ND / M3820DW / M4020ND / M4020NX

Separated Toner System : M3325ND / M3825D/ M3825ND / M3825DW / M4025ND / M4025NX

Integrated Toner System

The yield of initial toner cartridge is approx. 3,000 pages.

Declared cartridge yield in accordance with ISO/IEC 19752.

Separated Toner System

The yield of initial toner cartridge is approx. 3,000 pages.

Declared cartridge yield in accordance with ISO/IEC 19752.

Copyright 1995-2013 SAMSUNG. All rights reserved. 2-7

2.1.2.6. Maintenance Part

Item Part Code Life

2-8 Copyright 1995-2013 SAMSUNG. All rights reserved.