CHAPTER 1

INTRODUCTION

QUALITY MANAGEMENT

A premise of aggregate quality administration definition depicts an administration approach for

progress through consumer loyalty long haul. A start of total quality organization definition
depicts an organization approach for advance through customer steadfastness whole deal. In an
effort of QM, all people from an affiliation drew in with the difference in methods, things,
organizations and culture in which they work. QM quality organization, generally rang add to
productive help, delineates an organization approach for advance through buyer devotion whole
deal. In an effort of QM, all people from an affiliation drew in with the difference in systems,
things, organizations and culture in which they work.

PRINCIPLES OF QUALITY MANAGEMENT

Quality organization can be packed as an organization game plan of an affiliation focused

on the customer that incorporates all laborers in constant change. Use intense
correspondence, information and strategy to facilitate the prepare of significant worth
culture and the activities of the affiliation. An expansive number of these thoughts are
accessible in the systems of organization of present day quality, the successor of QM. These
are the guidelines of significant worth organization:

1. Client centered

The customer in the long run chooses the quality level. In spite of what an affiliation does to
propel quality change: planning delegates, organizing quality into the blueprint method,
updating PCs or programming or getting new estimation instruments, the customer chooses
whether the undertakings are advocated, regardless of all the inconvenience.

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2. Add up to representative association

All delegates appreciate the work towards shared destinations. The total obligation of
delegates must be gotten after fear has been expelled from the workplace, when reinforcing
has happened and organization has given the best possible condition. Tip top work
structures fuse tireless change attempts with common business operations. Independently
directed work bunches are a kind of reinforcing.

3. Process-focused

A key bit of QM is an accentuation on process considering. A strategy is a movement of

steps that take commitments from suppliers (inside or externl) and changes them into yields
that are passed on to customers (afresh, either internal or outside). The methods required to
finish the technique are portrayed, and` execution measures are continually watched in order
to perceive astounding assortment.

4. Coordinated framework

Notwithstanding the way, that an affiliation may involve an extensive variety of capable
distinguishing strengths much of the time dealt with into vertically composed divisions, it is
the level methodology interrelating these limits that are the centralization of QM.

Micro-shapes demonstrate greater systems, and all strategies add up to into the business
frames required for portraying and executing procedure. Everyone must understand the
vision, mission, and controlling measures and the quality courses of action, objectives, and
fundamental systems of the affiliation. Business execution must be checked and bestowed
reliably.

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 An organized business system may be composed by the Baldrige National Quality
Program criteria and in addition join the ISO 9000 measures. Every affiliation has an
uncommon work culture, and it is in every way that really matters hard to achieve splendor
in its things and organizations unless a conventional quality culture has been developed.
Thusly, a joined structure interfaces business change segments endeavoring to industriously
improve and outperform the wants of customers, agents, and diverse accomplices.

5. Key and precise approach

A fundamental bit of the organization of significant worth is the imperative and proficient
approach to manage finishing an affiliation's vision, mission, and targets. This system,
called imperative organizing or essential organization, joins the enumerating of a
fundamental course of action that directions quality as an inside part.

6. Constant change

A vital push of QM is consistent process change. Incessant change drives a relationship to

be both logical and inventive in finding ways to deal with twist up perceptibly more forceful
and more effective at meeting accomplice wants.

7. Actuality based basic leadership

Remembering the ultimate objective to know how well an affiliation is performing, data on
execution measures are indispensable. QM requires that an affiliation reliably accumulate
and separate data to improve essential authority accuracy, fulfill understanding, and allow
figure in perspective of past history.

8. Interchanges
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Amid times of hierarchical change, and in addition part of everyday operation, compelling
correspondences has a vast influence in keeping up spirit and in rousing representatives at
all levels. Interchanges include procedures, strategy, and auspiciousness.

These components are considered so fundamental to QM that numerous associations

characterize them, in some configuration, as an arrangement of center esteems and standards
on which the association is to work. The techniques for actualizing this approach originate
from the lessons of such quality pioneers as Philip B. Crosby, W. Edwards Deming,
Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran

In the midst of times of various leveled change, and what's more piece of ordinary operation,
convincing correspondences has an immense impact in keeping up soul and in animating
delegates at all levels. Trades incorporate methods, procedure, and promise.

These parts are considered so basic to QM that various affiliations describe them, in some setup,
as a course of action of fixate regards and models on which the affiliation is to work. The
strategies for completing this approach begin from the lessons of such quality pioneers as Philip
B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran

Refining

Refining is a methodology comprehensively used for the unit of mixes in perspective of

differences in the conditions vital to change the time of the parts of the mix. To segregate a mix

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of liquids, the liquid can be warmed to oblige portions, which have particular concentrations that
rose, in the gas organize. The gas is then merged into liquid and accumulated shape.

Reiterating the strategy in the accumulated liquid to upgrade the perfection of the thing is called
twofold refining. Regardless of the way that the term is most routinely associated with liquids,
the pivot procedure can be used to confine gas liquefaction parts with changes in temperature or
weight.

A plant that makes the refining is known as a refinery. The device used to finish the refining is
called still.

Fiscally, refining has various applications. For example:

In the oil subordinate industry refining is an essential class of operation in getting materials
from crude oil for powers and for substance maintain stocks.

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 Distillation licenses parcel of air into its fragments prominently oxygen, nitrogen, and argon
for mechanical use.

In the field of mechanical science, a ton of grungy liquid aftereffects of manufactured mix are
refined to disconnect them, either from various things, or from degradations, or from unreacted
starting materials.

Distillation of developed things produces refined refreshments with a high alcohol substance,
or disconnects out other development consequences of business regard.

A foundation for refining, especially of alcohol, is a refinery. The refining gear is a still. Refining
is a to a great degree old system for reproduced desalination.

USE OF DISTILLATION

Refining is utilized for some business forms, for example, the creation of fuel, refined water,
xylene, liquor, paraffin, lamp oil and numerous different fluids. Gas can be condensed and
isolated. For instance: nitrogen, oxygen and argon are refining of air. An office for refining,
particularly liquor, is a refinery. Refining hardware is a still. Refining is an exceptionally old
strategy for counterfeit desalination.

Refining is regularly performed in two courses, on a progressing premise on a vast, mechanical

scale yet, or clump, in a little art still. Substantial persistent stills are perfect to make unbiased

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unadulterated souls, for example, vodka and little stills parcels are perfect for making delicious
souls, for example, whisky and schnaps. Santa Clause Fe souls utilizes the two sorts of stills,
contingent upon the coveted flavor: a ton to liquor whisky and Apple and a consistent still and a
great deal still to vodka and Gin.

Pick a proper strategy for refining is a vital choice. Be that as it may, in the event that you are not
comfortable with the 2 two sorts of procedures of refining, this decision can be troublesome
without great data. As a rule, there are two sorts of refining forms which you can pick: cluster or
persistent. Since both of these techniques have their intrinsic qualities and shortcomings, it is
essential that you take in more about each procedure so pick one.

All in all, cluster refining is utilized for the preparing of little volume of claim to fame
chemicals, intermediates pharmaceutical and dissolvable reusing and recuperation. Bunch
refining is perfect for circumstances where nourishment piece changes on a standard premise.
For instance, solvents in the organization of energy recuperation frameworks will change with
each clump.

Nonstop refining is all the more ordinarily utilized for the fragmentary refining of oil, mass
compound and petrochemical items, where the organization to the segment does not change
drastically consistently.

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Cluster Distillation: Keeping It Small

Many plants select refining from a matter of effortlessness. Cluster refining considers an
anomalous condition of compound perfection and most noteworthy flexibility. Regardless,
before you pick bunch refining, it can be useful to take a gander at its qualities and weaknesses.

The best favored viewpoint of cluster dealing with is that it gives a ton of versatility. A lone
system will manage a wide arrangement of chemicals and fluctuating associations. A singular
segment can detach various chemicalswith each embarking to it's own specific recipient tank.
Dependent upon the chemicals you are using, a bunch can be run each day for a week and after
that changed out for another absolutely unprecedented gathering quickly and gainfully. In like
manner, bunch strategies can be totally motorized when joined with forefront process control
using ChemCad. When in doubt, two (2) or three (3) recipient tanks and one section with a still
pot is relied upon to complete a business. In case you submit mistakes while changing beginning
with one refining authority then onto the following, by then every one of the contaminations in a
given cut can be reused back to the still pot for the accompanying gathering. Consistently, the
basic control factors in working the portion will be the reflux extent and the temperature of the
still pot.

Notwithstanding, before embarking to assemble refining, you ought to in addition consider the
snags that are a touch of gathering managing.

Despite the way that group preparing runs with an interesting state of adaptability, it likewise
runs with the risk of sullying. At whatever point you change starting with one refining cut then
onto the accompanying the generally engFermentation material ought to go to a slops gatherer
for reusing back to the refining pot on the going with group. At whatever point out change out a

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get-together, you ought to understand that the new pack may be defiled by the contrasting
chemicals utilized as a bit of the past procedure. In the event that this is a probability, a cleaning
framework utilizing Clean In Place (CIP) progression must be familiar with guarantee that there
are no pieces from the past bunch.

Constant Distillation: Scaling up to Meet Demand

The crucial two central purposes of a constant system are profitability and sum. With bunch
refining, the group measure is overseen by the traverse of the still pot. Incessant techniques don't
have this obstruction. The sum that can be dealt with is confined just by the measure of upstream
support accumulating. A more raised measure of adequacy is normal without hoping to reliably
impeccable and change the structure.

A relentless refining methodology will regularly be more expensive than a bunch structure. A
tried and true rule for steady refining is that the amount of sections required is N-1 where N is
the amount of parts to be separated. In this way, a multicomponent manage will require different
fragments, each with its own specific reboiler, condenser and reflux system.

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 CHAPTER 2

INDUSTRY PROFILE/COMPANY PROFILE

INDUSTRY PROFILE

India delivers around 2.75 billion liters of liquor every year. The interest for consumable liquor
has been consistently expanding with the more liberal demeanor, rising working class
(discretionary cashflow) and less forbidden/disgrace in Indian culture. In spite of the fact that
honed all over the globe, the utilization of liquor as mix in engine fuel was not allowed in India
till as of late, which brought about under-limit usage of refining office. Because of government
elevating ethanol to blend in petroleum there will be intense interest for ethanol, which could
beat the current unutilized limit and subsequently making an overabundance request. Spentwash
created from refining process has high contamination potential. Refinery spentwash isn't just
high on natural and inorganic stacking, yet in addition having dim darker shading even after bio-
methanation. In a few sections, where arrive use of refinery wastewater is rehearsed, the shading
issue in groundwater is acute to the point that refineries need to give consumable water to
encompassing towns. Numerous physico-synthetic and natural techniques for the expulsion of
shading from refinery spentwash were attempted, however a financially savvy and proficient
treatment strategy is as yet anticipated.

COMPANY PROFILE

Gwalior Distilleries Ltd. Is a revamped producer, provider and exporter of an extensive variety
of mixed drinks. They bring drinks like whisky, dry gin, rum and brandy. The beverages are
refined and blended utilizing the most recent innovation. They are an organization that intends to
rise as a notable name in this field of alcohol enterprises. Gwalior Distilleries trusts in
straightforward business operations. Since its beginning, they have been ceaselessly providing
quality mixed refreshments to various parts of India. They have obtained the licensee of the
refining of the administration of Madhya Pradesh. The organization additionally began the new
plant after the aggregation and would like to have the capacity to expand the limit of IFL and

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ENA 200%. They fill in as a client situated organization that tries to assemble enduring
associations with clients. They took extraordinary endeavors to surpass the desires of their
clients.

Sequence of steps for production of Alcohol

Alcohol is the final end product of three processes namely

1. Fermentation process
2. Distillation process
3. Dehydration process

A. FERMENTATION

Fermentation is the strategy by which yeast changes over the glucose in the wort to
ethyl alcohol and carbon dioxide gas - giving the blend the two its alcohol substance and its
carbonation. To begin the maturation method, the cooled wort is moved into a maturing vessel to
which the yeast has quite recently been incorporated. In case the ale being made is a blend, the
wort will be kept up at a steady temperature of 68 F (20 C) for around two weeks. In case the
blend is a brew, the temperature will be kept up at 48 F (9 C) for around a month and a half.
Since maturing produces an impressive measure of warmth, the tanks must be cooled ceaselessly
to keep up the right temperature.

These Fermentation tanks hold more than 2,400 gallons (9,085 L), which infers that it takes four
clusters of wort to fill one tank. Since maturing takes no under two weeks, the cutoff of the
refinery is compelled by what number of tanks they have.

Right when the wort is first added to the yeast, the specific gravity of the mix is measured. A
short time later, the specific gravity may be measured again to choose how much alcohol is in the
ale, and to know when to stop the aging.

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The fermenter is shut from the air except for a long tight vent pipe, which empowers carbon
dioxide to escape from the fermenter. Since there is a predictable stream of CO2 through the
pipe, outside air is kept from entering the fermenter, which decreases the threat of sullying by
stray yeasts.

Exactly when maturing is about whole, an extensive part of the yeast will settle to the base of the
fermenter. The base of the fermenter is cone framed, which makes it easy to get and empty the
yeast, which is saved and used as a piece of the accompanying group of ale. The yeast can be
reused different conditions already it ought to be supplanted. It is supplanted when it has
changed and makes a substitute taste - recall, business getting ready is about consistency.

While maturing is so far happening, and when the specific gravityhas accomplished a
predestined level, the carbon dioxide vent tube is topped. By and by the vessel is settled; so as
maturation continues with, weight functions as CO2 continues being conveyed. This is the way
by which the mix gets by far most of its carbonation, and the rest will be incorporated physically
later at the same time. Beginning here on, the ale will remain under weight (beside a short
traverse in the midst of bundling).

Exactly when maturing has finished, the blend is cooled to around 32 F (0 C). This empowers
whatever is left of the yeast to settle to the base of the fermenter, nearby other irksome proteins
that leave course of action at this lower temperature.

Since most of the solids have settled to the base, the ale is slowly pumped from the fermenter
and filtered to oust any remaining solids. From the channel, the ale goes into another tank, called
a splendid mix tank. This is its last stop before bundling or kegging. Here, the level of carbon
dioxide is adjusted by murmuring some extra CO2 into the blend through a penetrable stone.

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Refining Process

In the most central sense, refining is a method used to disengage a composite mix into base
segments. It incorporates a distinction in state, generally speaking from liquid to gas, and
thereafter subsequent development to reestablish the now detached segments to liquid state.

The fundamental refining mechanical assembly (still) has three sections:

(1) Jar with outlet tube,

(2) Condenser

(3) Vessel.

Distillation Simplified

Refining has been and is utilized to isolate liquor from different organic products, grains, wines
and brews. Once the crude material (natural products, grains, and so forth) has aged it is warmed.
Since various base components in the material, for example, water, liquor, and fusel oils have
fluctuating breaking points, the components discrete. The refined material is then gathered in a
vessel with mind that the heads and tails (unwanted components) are avoided from the
drinkable liquor.

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Sorts of Stills Used in the Soul Industry

Alembic Pot still The most seasoned and most perceived still outline. The carafe or pot is
ordinarily copper and looks like an enormous onion shape, which frees the liquor from the blend.
The vapors rise and go through a limited pipe and afterward through a serpentine curl, a frosty
water shower consolidates the vapors in the loops, changing over them back to fluid frame.

Reflux or Column still A 'mechanical' progress over the pot still. It is more productive,
requiring just a solitary refining done in one consistent operation. This sort of still considers
correct division procedures. Additionally, changing the reflux rate gives awesome adaptability to
make the style and nature of the kind of soul delivered.

The reflux still isn't just more proficient, yet additionally is prepared to lessen potential cyanides
and ethylcarbamate that are hurtful if a lot of them are presen

Different Considerations

Water utilization per cluster: For each 600 liters of bunch, appraise around 1200 liters of water
required. The water is required for cooling and ought not surpass a delta temperature of under 20
C. The water outlet temperature is ~ 70 C. On the off chance that the expenses for water are
high, there are specialized answers for course chilled water. The temperature of the yield
distillate ought to be around 20C.

Steam consumption

Around 100 kg/hr is the standard incentive for a limit of 600 liter, accepting 1-hour time to
convey the pound to bubble. To complete the procedure, you require around an extra 1.5 hours
devouring roughly 70 kg steam for every hour.

For the estimation of the vitality utilization the accompanying fundamental numbers are
legitimate: Net 170,000 BTU is required every hour. For gas let go steam boilers this implies a
220,000 BTU on input. In light of the BTU estimation of your petroleum gas or propane, you can
ascertain to cost of fuel.

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DEHYDRATION PROCESS

Dehydration of a liquor is a typical technique for bringing unsaturation into a natural compound.
This kind of response has a place with the vital class of natural responses called disposal
responses. The measure of each sort of unsaturated item framed can be anticipated in light of
Zaitsev's lead for disposal responses: In the end of water from a liquor, the all the more very
substituted alkene item prevails. Another translation of the lead is "the more steady item is
framed quicker in light of the fact that the structure of the progress condition of the response
looks like that of the item to some degree." One can utilize a sub-atomic displaying program, for
example, CAChe, to ascertain the warmth of arrangement for every item or for the change
conditions of the disposal response to exhibit bolster for Zaitsev's run the show. This trial
ascertains the standard warmth of development for the results of the lack of hydration of 2-
butanol.

Company details

CIN U45201MP1986PL003319

Company Name Gwalior Distilleries Limited

Company Status Active

ROC ROC-Gwalior

Registration Number U45201MP1986PL003319

Company Sub-Category Non-government company

Class of Company Public

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Date of Incorporation 28 February 1986

Age of Company 31 years

Located in the city of Bhind in Madhya Pradesh, Gwalior Distilleries Ltd. Came into beginning
in the year 1986. Under the leadership and administration of the companys director Mr. Shree
Govind.

Name of Companys Director

Mr. Shree Govind

Year of Establishment

1986

Number of Employee

!90

Nature of Business

Manufacturer, Exporter & Supplier of IMFL

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Market Covered

India (Arunachal Pradesh, Nagaland, Delhi,

Madhya Pradesh, Bihar, Jharkhand) & Worldwide

INFRASTRUCTURE

Having a cutting edge producing unit that is very much furnished with all the most recent
machines and gear required for the assembling of the Alcoholic Beverages. The unit runs easily
under the administration of their skilled group. They have an ideal creation limit that empowers
us to meet the necessities of the prerequisites of the customers

TEAM

The help of Company's group is instrumental to the advance and development of their
organization. Their group is submitted towards the organization and the customers. Their
experience and capability in the field of assembling Alcoholic Beverages in a resource for the
association.

Gwalior Distilleries Limited is a public incorporated. It is classified as Non-Government

company and is registered at registrar of companies, Gwalior. Itsauthorizedshare capital is Rs.
300,000,000 and its paid up capital is RS. 195,194,360. It is involvedin manufacturing of Indian
Made Foreign Liquor(IMFL) and now in this new plant the company made Extra Natural
Alcohol (ENA) its basic raw material for manufacture of IMFL.

Gwalior Distilleries Ltd is regular for submission of documents in ROC of MP Chhattisgarh.

Directors of Gwalior Distilleries Ltd Shree Govind Yadav Chaturi Singh Yadav, Sunil Yadav
and Bhanu Yadav
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Gwalior Distilleries Limiteds Corporate identification number is (CIN)
U45201MP1986PL003319 and its registered address is ATER ROAD BHIND MP 477001

Gdlbhind2011@yahoo.com

Mahendrasharmagwl@gmail.com

Current status of Gwalior Distilleries Limited Active Company

Making Dry Gin Process

To start with, your impartial soul ought to be weakened down to around 35% liquor by volume.
(Note: when souls are sliced to underneath 45% ABV, a slight turbidity will happen. To holds
distillate clearness, you should channel your item.) Once you have stacked the base soul into
your still, you have two options: to suspend your botanicals in a plate over the pot or to splash
the botanicals straightforwardly in the soul. Customarily, plate were put over the pot (exactly at
the base of the protective cap) so that as the vapors ascended from the warmed ethanol they
would strip every one of the treats from the herbs, for example, flavor and fragrance. This would
go through the condenser and what came about was a fine-seasoned gin. The herbs in the plate
can be dried or new. Normally, the dried herbs grant less character than new berries and a bigger
amount is in this way expected to accomplish a specific level of flavor. Then again, while new
berries will yield a more grounded bundle and less is required, the cost of the crude material is
higher.

By and by, the present and more proficient technique for refining a gin is absorb the botanicals a
high-proof soul (once more, weakened down to around 35% ABV) for anyplace between 8-12
hours while gradually unsettling the blend and after that redistilling the mix. Contingent upon the
nature of your berries, you will require around 15 kilograms of berries for each 100 liters of
high-confirmation soul. In the event that suspending your berries in a plate, you can evaluate you
will require up to three times the amount to accomplish comparable outcomes.

Brandy making process

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Grape liquor, maybe the least complex of each of the three, gets from aged grape squeeze or
pulverized grape mash and skins. This sort of liquor is often matured in oak barrels that
assistance smooth the unforgiving flavor and includes extra smells and flavor from the wood
itself. In the meantime, the first grape enhance has a tendency to be lost to the more grounded
oak season.

Given a pot still with a 50-gallon squash limit utilizing a wine with a 12% alcoholic substance,
the subsequent unadulterated alcoholic yield would be 4.2 gallons. When this fluid is weakened,
or chopped, down to a drinkable level of 40% alcoholic substance the outcome would be 10.5
gallons of schnaps. Schnaps can likewise be hued or clear. Maturing the schnaps in oak barrels
includes shading, enhance and a significantly more profound smell. Proposed natural product for
maturing are grapes, apples and plums. Schnaps, as a rule, can be matured a long time to years
and, at last, relies upon the wants of the distiller with various methods for refining come diverse
outcomes. On the off chance that utilizing organic products, for example, pears, apricots, fruits,
strawberries, or raspberries you may incline toward not to age the liquor on the grounds that
these natural products are tasty and fragrant all alone. For this situation, the liquor remains a
reasonable soul

WHISKY MAKING PROCESS

Around 100 kg (222 lbs) grain will influence 600-liter to squash. The normal final product is 32-
35 liter unadulterated (hypothetically 100%) liquor, from which we can make around 80 to 87
liter (21-23 gallon) whisky that has the quality of 80 proof. pound the grain into a course supper
(you need a consistency like what is required for lager). Next, you will pound in your ground
malt grain, blended with water, in the squash tun that can be indistinguishable to a brewer's crush
tun. This procedure otherwise called "sugaring" or "transformation", when we change over the
starch into sugar bringing about a fluid "wort". How much time this procedure takes is notable
for brewers: relies upon the measure of the tank and measure of pound.

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To isolate the wort, the pound is sieved through a false base screen plate at the base of the tank.
The fluid is then depleted to an Fermentation tank and the staying wet grains can be discarded
or utilized as creature encourage. you should utilize new yeast for each new cluster of fluid wort
you mature. Maturation, typically taking 2 to 3 days, starts once the yeast is included and should
happen at around 95 degrees Fahrenheit. The quantity of rounds to distil, by and by, relies upon
the taste the distiller wants. the undesirable spillovers while refining: the "heads", a bothersome
and noxious fluid, bubbles off first before the ethanol starts to copy; dispose of the "tails", too, as
they fall beneath 80 proof and don't add to the nature of the whisky. The perfect distillate looked
for in whisky falls around 80 proof. At long last, the whisky develops in oak barrels. The
legitimate least when maturing whisky is 3 years.

Vodka Making Process

Vodka is a simple soul to make. The final product just comes down to a matter of taste and
government directions. In the US, vodka is named "impartial souls, so refined, or so treated after
refining with charcoal or different materials, as to be without unmistakable character, fragrance,
taste, or shading" by the Bureau of Alcohol, Tobacco and Firearms. This makes vodka refining
straightforward in the US in light of the fact that the main assortment took into consideration is
liquor content. The individuals who incline toward a lower evidence (which inalienably
incorporates more congeners and, in this manner, somewhat more flavor) needn't bother with a
tall segment to accomplish this outcome and could, escape with a potstill (in spite of the fact that
it is far less effective). The individuals who incline toward a high proof vodka, as is more typical,
will find that reflux stills with a higher number of air pocket plates will suit this objective
extremely well. The squash needs just run once through the reflux still and the quantity of air
pocket plates the vapors go through will decide the last confirmation of the item.

MISSION AND VISSION

MISSION

Gwalior Distilleries Ltd. Always focus on gaining a leading market share global standard in:

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 1. Product Technology
2. Process Technology
3. Quality

VISSION

Will be an emperor in liquor industries

ORGANISATION STRUCTURE

CHAIRMAN

(ManFermentation Director)

Director Director Director

General Manager General Manager

Commercial Technical

Account Assistant Assistant

Administrati General Quality Production
ve Manager Technical
Manager Manager Series Manager
Manager

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 PRODUCTS OF THE COMPANY

WHISKY

The arrangement of Whisky that they offer is of high caliber and has a mesmeric flavor. The
Whisky is made utilizing high review fixings to affect the correct flavor. Their whisky is
accessible at practical costs. The Whisky they offer has a great caramel shading that is
demonstrative of its quality.

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PROPERTIES:

1. Packed in clean condition

2. Extract quality
3. Delighting flavor

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OFFERED IN COVERING

1. 1 case contains 12 jugs of 750 ml each

2. 1 case contains 24 jugs of 375 ml each
3. 1 case contains 48 jugs of 180 ml each

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 RUM

Utilization of cutting edge Distillation Techniques adds an entrancing flavor to our Rum. The
Rum is made utilizing top notch fixings. They offer the Rum in flawless bundling. They offer
their Rum at showcase driving costs. The rum they offer is utilized widely in mixed drinks and in

making fruitcakes.

PROPERTIES

1. secure quality
2. superb flavor
3. practical pricing

OFFERED IN COVERING

1. 1 case contains 12 jugs of 750 ml each

2. 1 case contains 24 jugs of 375 ml each
3. 1 case contains 48 jugs of 180 ml each

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 DRY GIN

The Dry Gin they offer has unobtrusive kinds of the different fixings that go into the mixing of
this mixed refreshment. The item has an awesome taste and is utilized broadly in the planning of
numerous mixed drinks. Their Dry Gin is refined utilizing the propelled innovation and has high

virtue.

PROPERTIES

1. guaranteed quality
2. outstanding taste
3. efficiently priced
4. carefully packed

OFFERED IN COVERING

1. 1 case contains 12 jugs of 750 ml each

2. 1 case contains 24 jugs of 375 ml each
3. 1 case contains 48 jugs of 180 ml each

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 BRANDY

They deliver an extensive variety of liquor that is refined utilizing the most recent innovation.
The brandy has an awesome taste. Their cognac has a brilliant caramel shading that is
demonstrative of its rich flavor and appropriate maturing. The extraordinary kind of our brandy
influences it to use in cooking pastries and pies to include that additional taste.

PROPERTIES

1. Extremely value
2. Fine pack
3. Brilliant taste
4. Aggressive prices

OFFERED IN COVERING

1. 1 case contains 12 jugs of 750 ml each

2. 1 case contains 24 jugs of 375 ml each
3. 1 case contains 48 jugs of 180 ml each

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 QUALITY OF THE PRODUCT

Gwalior Distilleries gives the high significance to the nature of their mixed refreshments. The
drinks are fabricated utilizing high review fixings. The unit is running under 100 percent control
by state extract office. Their mixed refreshments are subjected to a progression of strict quality
tests to guarantee that they go along the necessities business principles likewise the
documentation of IMFL will be finished by the state Excise office

MAIN COMPETITORS(INLAND)

1. Gwalior Alcobrew Pvt. Ltd

2. Som Distilleries Ltd
3. Associated Alcohol & Beverages Ltd
4. Agarwal Distilleries Ltd

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RESPONDENTS PROFILE

TABLE 2.1

AGE OF THE RESPONDENTS

PARTICULAR AGE RESPONDENT PERCENTAGE

1 25-30YRS 10 16.7%
2 30-40 16 26.7%

3 41-50 20 33.3%

4 ABOVE 50 14 29.3%
TOTAL 60 100%

SOURCE-field survey

GRAPH-2.1

AGE

25-30yrs 30-40yrs 41-50yrs Above 50

INTERPRETATION

The above Table and Graph No shows that most of the respondents were in the age group of 25-
30 years i.e. 16.7% , 30-40 years i.e. 26.7% , 41-50 years i.e. 33.3% , above 50 years i.e. 23.3% .

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TABLE 2.2

GENDER OF THE RESPONDENTS

SL.NO. PARTICULAR RESPONDENTS PERCENTAGE

1 MALE 40 66.7%

2 FEMALE 20 33.3%

TOTAL 60 100%

SOURCE-field survey

GRAPH-2.2

GENDER

40
35
30
25
20
15
10
5
0
Male Female

GENDER Column1 Column2

INTERPRATATION

The above Table and Graph show that most of respondents are male i.e. 40% and only 20% are
females working in the organization. This portrays that the responses were male dominant.

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TABLE 2.3

MARITAL STATUS OF RESPONDENTS

S NO. MARITAL RESPONDENT PERCENTAGE

STATUS

1 SINGLE 10 16.7%

2 MARRIED 50 83.3%

TOTAL 60 100%

SOURCE-field survey

GRAPH-2.3

Series 1

Married

Single

0 10 20 30 40 50

Series 1

INTERPRETATION

The above Table and Graph show that most of the respondents were married (50%).

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TABLE 2.4

EMPLOYEES QUALIFICATION

SL. NO QUALIFICATION RESPONDENTS PERCENTAGE

1 Lower than secondary 8 13.3%

school

2 Secondary school 12 20%

3 Bachelors degree 30 50%

4 Master degree 10 16.7%

5 Doctor degree 0 0%

6 Other 0 0%

TOTAL 60 100%

SOURCE-field survey

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GRAPH-2.4

30

25

20

15

10

0
Category 1 secondary bachelor Master degree Doctor degree Other
school degree

Series 1

INTERPRETATION

The above Table and Graph indicates that majority of the respondents had done their bachelors
degree (30%) and master degree (10%). This portrays that most of the respondents were skilled
and had the degree in the organization.

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TABLE 2.5

WORK EXPERIENCE OF THE RESPONDENT

SLNO. PARTICULAR RESPONDENT PERCETAGE

1 0-5YRS 45 75%

2 6-10YRS 15 25%

3 11-15YRS 0 0%

4 MORE THAN 15 0 0%
YRS

TOTAL 60 100%

SOURCE

GRAPH

50
40
30
20
10
Series 1
0
0-5yrs 6-10yrs 11-15yrs

Series 1

INTERPRETATION

The above Table and Graph indicates that majority of the respondents had Experience between
0-5 years whose Number was 75% percentage.

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 CHAPTER 3

RESEARCH AND METHODOLOGY

STATEMENT OF THE PROBLEM

The purpose of this study is understand and analyze the processes involved the quality
management of the Gwalior Distilleries ltd and understand the perception of the employees
regarding the efficiency and deficiency of the processes.

SCOPE OF THE STUDY

To suggest to Gwalior distilleries Ltd regardingeffective planning of quality management

system.

To understand the importance of quality control procedures.

To help similar companies to solve quality related problems.

OBJECTIVES

1. Primary objectives:

The main objectives of the project is to understand about the quality control techniques used by
the company.

2. Secondary objectives:

To know about the quality tools used at relevant functions of the organization.

To analyze the variability of Alcohol production

To analyze about the relationship between cost and quality of production.

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 To study about the effective utilization of resource.

To know about quality objective and quality policy of the company.

TYPE OF RESEARCH

The study will be descriptive in nature to understand the relationship between the employees
and population of the company through observation and direct communication with the
employees understand the situation completely in a best possible way and behavior of sample
population and find out the current issue of the company

SAMPLING:

SAMPLE SIZE

The sample for the study would be limited to 60 respondents.

SAMPLING UNIT

For this study the respondents will be an employees of the company

TYPE OF SAMPLING

Convenience sampling method will be used for the study to collect the primary data source
regarding with Quality Management of Distilleries

SAMPLE FRAME

Gwalior Distilleries Limited

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DEVICES OF DATA COLLECTION

Primary information:

Essential information will be gathered utilizing an organized poll and also individual meeting
strategy in an eye to eye contact and through interfacing with the representatives of the
organization.

Secondary information:

The optional information for this work will be acquired from organization magazines and
handouts, site, daily papers, web, course readings, reports and other limited time materials for
social occasion the more data in regards to with the Quality Management of Gwalior Distilleries
Ltd.

Limitation

Some information are not accessible. Since some data will be confined.

Certain ranges limited, so an itemized think about isn't conceivable.

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 CHAPTER 4 DATA ANALYSIS AND INTERPRETATION

TABLE 4.1

AWARE OF QM IMPLEMENTATION IN ORGANIZATION

PARTICULAR RESPONDENTS PERCENTAGE

YES 48 8O%

NO 12 20%

TOTAL 60 100%

SOURCE field survey

GRAPH- 4.1

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 QM Implementation

20%

80%

Yes No

INTERPRETATION

From the above table it is observed that most of the employees are aware about the
implementation of QM in the organization.

TABLE 4.2

TOP MANAGEMENT COMMITMENT IS ESSENTIAL TO ACHIEVE QM

OBJECTIVES

PARTICULAR RESPONDENT PERCENTAGE

Totally agree 20 33.3%
Partially agree 35 58.3%
Totally disagree 0 0%
Partially disagree 0 0%
Dont know 5 8.4%
Total 60 100%
SOURCE field survey

GRAPH 4.2

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 totally agree
partially agree
totally disagree
partially disagree
don't know

INTERPRETATION

From the above data it is observed that about 58.3% of the employees partially agree that top
management commitment is essential to achieve QM objectives.

TABLE 4.3

AWARENESS ABOUT THE QUALITY CIRCLE

PARTICULARS RESPONDENTS PERCENTAGE

YES 54 90%
NO 6 10%
TOTAL 60 100%
SOURCE: Field Survey

GRAPH 4.3

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 12
12

10

6
6

0
YES NO

INTERPRETATION:

From the above data it is observed that 90% of the respondents are aware about quality circles in
the organization.

TABLE 4.4

REWARDED FOR YOUR INNOVATIVE IDEAS & PROVIDED WITH RIGHT

ENVIRONMENT TO APPLY IT

PARTICULARS RESPONDENTS PERCENTAGE

VERY OFTEN 12 20%
OFTEN 18 30%
SOMETIME 24 40%
RARELY 4 6.6%

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NEVER 2 3.4%
TOTAL 60 100%
SOURCE: Field Survey

GRAPH 4.4

Reward for Innovative Idea

7% 3% 20%

40%
30%

very often often sometime never

INTERPRETATION

With reference to above data it is observed that 40%of employees agree that they are awarded for
the innovative ideas and they are provided with the right environment to display it.

TABLE:4.5

ORGANIZATION HAVE QUALITY REQUIREMENT SYSTEM

PARTICULARS RESPONDENTS PERCENTAGE

VERY OFTEN 11 18.4%
OFTEN 29 42.3%
SOMETIME 20 33.3%
RARELY 0 0%

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NEVER 0 0%
TOATL 60 100%
SOURCE: Field Survey

GRAPH 4.5

Quality Requirement System

35

30 29

25
very often
20
20 often
sometime
15
11 rarely
10

5
0 0
0
very often often sometime rarely

INTERPRETATION:

From the above data most of the employees (48.3%) feel that the quality information system is
regularly updated.

TABLE 4.6

QUALITY CONTROL PROCESS

PARTICULARS RESPONDENTS PERCENTAGE

FORMAL 50 83.3%

WRITTEN 10 16.7%

BOTH 0 0%

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TOTAL 60 100%

SOURCE Field Survey

GRAPH 4.6

Quality Control Process

50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
formal continuous
Series1 45% 15%

INTERPRETATION:

From the above data we can say that 83.3% formal quality control process will done and
16.7%by written

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TABLE:4.7

QUALITY CONTROL TEST

PARTICULARS RESPONDENTS PERCENTAGE

BATCH TEST 45 75%

CONTINUOUS TEST 15 25%

NO TEST 0 0%

BOTH 60 100%

SOURCE: Field Survey

GRAPH -4.7

Quality Control Test

60

50

40

30

20

10

0
YES NO

INTERPRETATION:

From the following data we can observe that 75% Batch test is used in organization.

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TABLE:4.8

REGULARLY UPGRADING OF QIS OF THE OTGANIZATION

PARTICULAR RESPONDENTS PERCENTAGE

YES 48 80%

NO 12 20%

TOTAL 60 100%

SOURCE Field Survey

GRAPH 4.8

Upgrading of QIS

50

40

30

20

10

0
YES NO

INTERPRETATIONS:

From the above data it is observed that 80% of the respondents are regularly updated with QIS in
the organization

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TABLE: 4.9

PRACTICING THE SIX SIGMA FOR THE ERROR CONTROL

PARTICULARS RESPONDENTS PERCENTAGE

YES 54 90%

NO 6 10%

TOTAL 60 100%

SOURCE- Field Survey

GRAPH 4.9

Six Sigma Methodolgy for Error control

34%

66%

yes no

INTERPRETATION:

With reference to the above data we can observe that 90% of employees feel that they are using
six sigma for error control.

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TABLE:4.10

FORMAL CAREER PLANNING PROCESS EXISTS IN THE ORGANIZATION

PARTICULARS RESPONDENTS PERCENTAGE

YES 56 93.4%

NO 4 6.6%

TOTAL 60 100%

SOURCE- Field Survey

GRAPH:4.10

Career Planning Process

60

50

40

30

20

10

0
yes no

RESPONDENTS

INTERPRETATION

The above data gives a clear picture about 93.4% of employees totally agree that they have a
formal career planning process in the organization.

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TABLE:4.11

EMPLOYEES ARE KEPT UPDATED WITH CHANGES IN JOB SKILLS & JOB
DESIGNS

PARTICULARS RESPONDENTS PERCENTAGE

YES 48 80%

NO 12 20%

TOTAL 60 100%

SOURCE: Field Survey

GRAPH-4.11

60

50

40

30 yes
no

20

10

0
yes no

INTEPRETATION:

From the above data available we can observe that 80% of employees are kept updated with
changes in job skills & job designs.

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TABLE:4.12

COMFORTABLE WITH RULES AND POLICY OF THE ORGANIZATION

PARTICULARS RESPONDENTS PERCENTAGE

YES 36 60%

NO 24 40%

TOTAL 60 100%

SOURCE field survey

GRAPH:4.12

YES NO

INTERPRETATION

From the above data we can observe that 60% of employees agree that they are comfortable with
rules and policies of the organization.

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TABLE 4.13

RELATION WITH YOUR SUPERIOR, PEERS AND SUBORDINATES

PARTICULARS RESPONDENTS PERCENTAGE

GOOD 36 60%
AVERAGE 22 36.6%
NO 2 3.4%
TOTAL 60 100%
SOURCE: Field Survey

GRAPH:4.13

good
average
no

INTERPRETATION:

With reference to the information accessible we can watch that a large portion of the workers
have a decent connection with their predominant, companions and subordinates.

TABLE 4.14

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IS THERE ANYQM TRAINING PROGRAM IN YOUR ORGANIZATION

PARTICULAR RESPONDENTS PERCENTAGE

YES 52 86.6%

NO 2 3.4%

SOMETIME 6 10%

TOTAL 60 100%

SOURCE

GRAPH 4.14

QM Training Program
60

50

40

30

20

10

0
YES NO SOMETIME

INTERPRETATION

From the data, we can observe that 86.6% of the respondents agree with the availability of
training program in the organization.

TABLE 4.15

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YOUR TOP MANAGEMENT SUPPORTS EMPLOYEE EMPOWERMENT

PARTICULAR RESPONDENT PERCENTAGE

VERY OFTEN 15 25%

OFTEN 35 58.3%

SOMETIME 10 16.7%

TOTAL 60 100%

SOURCE-field survey

GRAPH -4.15

Top Management

35

30

25

20

15

10

0
VERY OFTEN OFTEN SOMETIME

INTERPRETATION

With reference to the above data we can find that 38.3% of respondents agree that only
sometimes management supports employee empowerment.

TABLE 4.16

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PERCEPTION ABOUT PROPER PERFORMANCE MEASUREMENT IN
ORGANISATION

PARTICULAR RESPONDENT PARTICULAR

YES 42 70%

NO 18 30%

TOTAL 60 100%

SOURCE-field survey

GRAPH-4.16

PERFORMANCE MEASURE
YES NO STATUS

0% 0%

30%

70%

INTERPRETATION

From the above table it is observed that 70% of employees feel that the organization properly
measures their performance, where as 30% do not agree with this.

[Type text]
TABLE 4.17

JOB MAKES THE BEST USE OF YOUR ABILITIES

PARTICULAR RESPONDENT PERCENTAGE

YES 47 78.4%

NO 3 5%
SOMETIME 10 16.6%

TOTAL 60 100%

SOURCE

GRAPH-4.17

Job Help to Improve Ability

50
45
40
35
30
25
20
15
10
5
0
YES NO SOMETIME

INTERPRETATION

The above data gives a clear picture about 78.4% employees think that their job uses best of their
abilities, but 16.7% employees feel that only sometimes the job makes best of their abilities.

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TABLE 4.18

QUALITY PROCESS

PARTICULAR RESPONDENT PERCENTAGE

TOTAL PRODUCTIVITY 6 10%

MAINTAIN

JUST IN TIME 8 13.3%

SIX SIGMA 30 50%

KAIZEN 9 15%

SQU 3 5%

DONT KNOW 4 6.7%

TOTAL 60 100

SOURCE-field survey

[Type text]
GRAPH- 4.18

don't know

SQU

kaizen

six sigma

just in time

total productivity

0 5 10 15 20 25 30

INTERPRETATION

From the above data we can observe that most of the employees (50%) feel that six sigma is the
better option for cost reduction

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TABLE4.19

ORGANIZATION FOCUSES CUSTOMERS AND CUSTOMER SATISFACTION

PARTICULAR RESPONDENT PERCENTAGE

STRONGLY AGREE 18 30%
AGREE 22 36.6%
NEUTRAL 3 5%
DISAGREE 12 20%
STRONGLY DISAGREE 5 8.4%
TOTAL 60 100%
SOURCE-field survey

GRAPH-4.19

Customers And Customer Satisfication

STRONGLY AGREE 5

DISAGREE 12

NEUTRAL 3

AGREE 22

STRONGLY AGREE 18

INTERPRETATION

From the above data we can observe that 36.6% respondents strongly agreed that organization
focuses on customers and customer satisfaction however8.4 % respondents disagreed with the
above statement.

TABLE 4.20

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ORGANIZATION IS AWARE OF THE CHANGES TAKING PLACE AMONG COMPETITORS
AND CUSTOMERS.

PARTICULAR RESPONDENT PERCENTAGE

TOTALLY AGREE 13 21.6%
PARTIALLY AGREE 25 41.6%
TOTALLY DISAGREE 11 18.3%
PARTIALLY DISAGREE 15 25%
DONT KNOW 6 10%
TOTAL 60 100%
SOURCE-field survey

GRAPH- 4.20

TOTALLY AGREE
PARTIALLY AGREE
TOTALLY DISAGREE
PARTIALLY DISAGREE
DON'T KNOW

INTERPRETATION

From the above information, we can watch that 41.6% respondents strongly agreed that
association knows about the progressions occurring among contenders and clients however 25%
respondents couldn't help contradicting the above proclamation

TABLE 4.21

ALL EMPLOYEES CUSTOMERS FOCUSED

[Type text]
PARTICULAR RESPONDENTS PERCENTAGE
YES 48 80%
NO 12 20%
TOTAL 60 100%
SOURCE

GRAPH 4.21

Employees Customers Focused

NO

YES

0% 20% 40% 60% 80% 100%

YES NO

INTERPRETATION

From the above data we can observe that 80% of the respondents said yes for employees being
customer focused, while 20% could not say.

TABLE 4.22

[Type text]
ORGANIZATION IS CONSTANTLY IMPROVING

PARTICULAR RESPONDENT PERCENTAGE

TOTALLY AGREE 14 23.4%

PARTIAL AGREE 19 31.7%

TOTALLY DISAGREE 13 21.6%

PARTIALLY DISAGREE 10 16.6%

DONT KNOW 4 6.7%

TOTAL 60 100%

SOURCE-field survey

GRAPH-4.22

[Type text]
 Organization Improvement

totally agree partially agree totally disagree partially disagree don't know

INTRAPRETATION

From the above data we can observe that 31.7% respondents strongly agreed that Organization is
constantly improving however 16.7% respondents were disagreed with the above statement

CHAPTER 5

[Type text]
 FINDINGS, SUGGESTINGS AND CONCLUTION

5.1 FINDINGS

Finding of the project are as follows:

Most of the respondents were male and other respondents were females. This portrays
that the responses were male dominant.
Most of the employees are aware about the implementation of QM in the organization.
The employees partially agree that top management commitment is essential to achieve
QM objectives.
The respondents are aware about quality circles in the organization.
The employees agree that no. of employees involved the quality circles are below.
Less employees agree that they are awarded for the innovative ideas and they are
provided with the right environment to display it.
Most employees feel that the quality information system is regularly updated.
Most of employees feel that they are using six sigma for error control.
The respondents said that employees being customer focused.
Respondents strongly agreed that Organization is constantly improving. Employee are
happy with the improving policies of the organization.
Most of them satisfied with their product. They are agree with the company policies
Every three months their analysis performance of machines.
Most of the machines are hi-tech, so it can improve quality of production.
Each of the department maintain good communication in the organization. .

5.2 SUGGESTIONS

Company can work towards Employee empowerment as an empowered employee always

feel part of the system & realize his contribution.
Management can work towards employee Knowledge management.

[Type text]
 Company business objectives, policies, performance and strategies should be
communicated to all.
Proper training & development and feedback.
Company should more concentrate on employees satisfication

CONCLUSION

The investigation predominantly concentrates on the Quality Management of the Distilleries

plant and comprehend the representatives the conduct in the association. Concentrate about is the
association is experiencing different sort of Quality Management Programs. Organization's
worker is happy with every association framework. This is the hypothesis of Quality
Management. In the event that organizations don't try to enhance, in fulfilling the clients they get
left behind. Little changes in fulfillment frequently create shockingly enormous advances. Make

[Type text]
sure to enhance generation forms, as well as administration and administrative procedures which
improves the worker's fulfillment to the largest amount.

This task explored QM systems to enhance the item quality and representative's fulfillments, and
general change of market. Three most imperative QM rehearse emerges as being Center for
assembling and administration associations: top-administration responsibility; client center and
fulfillment; and preparing and instruction. Likewise, directors ought to present and create worker
contribution hones in their association by appointing specialist and enabling representatives. This
is the examination directed for breaking down the Quality Management System of GWALIOR
DISTILLERIS LTD. GWALIOR, MADHYA PRADESH. This investigation uncover that
quality enhance the program that will affect business execution.

BIBLIOGRAPHY

Websites:

1. GwaliorDistilleriesLtd,Bhind(M....
www.facebook.com/pages/Gwal...
2. Process of brandy making process
3. Wruck and Jensen, Total Quality Management, Womack et al., 1991; Fujimoto, 1999,
http://www.iosrjournals.org/iosr-jbm/papers/Vol16-issue12/Version1/N01612196107.pdf
4. Liang, Huang, Manufacturing Process Control Improvement Using Quality System
Basics.

Books

1. Davison, J., & Grieves, J. (1996). Why should local government show an interest in
services quality. The TQM Magazine, 8, 32-38.
2. Annual Report of Gwalior Distilleries Ltd.

[Type text]
 3. Bilich, F., & Neto, A. A. (2000). Total quality management: Quality macrofunction
model for banks. Total Quality Management, 11, 5-15.

QUESTIONNAIRE

Q1) Top management commitment is essential to achieve QM objectives? Do you agree with
this?

a) Totally agree
b) Partially agree
c) Totally disagree
d) Partially disagree
e) Dont know

Q2) Does the organization has quality circle?

a) YES
b) NO

[Type text]
 c) Dont know

Q3) How many people are involved in quality circle?

a) Above 15
b) Below 15
c) Above 10
d) Below 10
e) Cant say

Q4) Are you rewarded for your innovative ideas & provided with right environment to apply it?

a) Very often

b) Often

c) Sometimes

d) Rarely

e) Never

Q5) Does your organization have quality information system & is it regularly updated?

a) Very often

b) Often

c) Sometimes

d) Rarely

e) Never

Q6) Are you practicing the six sigma for the error control?

a) YES
b) NO
c) Dont know

[Type text]
Q7) a formal career planning process exists in the organization? Do you agree?

a) Totally agree
b) Partially agree
c) Totally disagree
d) Partially disagree
e) Dont know

Q8) Employees are kept updated with changes in job skills & job designs. Do you agree?

a) Totally agree
b) Partially agree
c) Totally disagree
d) Partially disagree
e) Can't say

Q9) Do you feel comfortable with rules and policy of the organization?

a) YES
b) NO
c) Sometimes

Q10) what type of relations are you having with your superior, peers and subordinates?

a) Good
b) Average
c) Poor

Q11) Do you have QM training program in your organization?

a) YES
b) NO
c) Sometimes

Q12) Do you think your top management supports employee empowerment?

a) Very often
b) Often

[Type text]
 c) Sometimes
d) Rarely
e) Never

Q13) Do you find that your performance is properly measured in the organization?

a) YES
b) NO
c) Sometime

Q14) Do you find that your job makes the best use of your abilities?

a) YES
b) NO
c) Sometimes

Q15) which quality process (QM) is used for cost reduction in production in your organization?

a) Total productivity maintenance

b) Just in time
c) Six sigma
d) Quality circles
e) Kaizen
f) SQC
g) Dont know

Q16) Organization focuses on customers and customer satisfaction.

a) Strongly Agree
b) Agree
c) Neutral
d) Disagree
e) Strongly Disagree

Q17) Organization is aware of the changes taking place among competitors and customers.

a) Strongly Agree

[Type text]
 b) Agree
c) Neutral
d) Disagree
e) Strongly Disagree

Q18) Are all employees customer focused?

a) Yes
b) No
c) Cant say

Q19) Organization is constantly improving.

a) Strongly Agree
b) Agree
c) Neutral
d) Disagree
e) Strongly Disagree

20) Which quality control process are using?

a) Formal
b) Written
c) Both

21) Which quality control test do you use?

a) Batch test
b) Continuous test
c) Both

22) Are you aware about the Quality Implementation program in organization?

a) Yes

b) No

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