RAKESH KUMAR CHAURASIA

Senior Systems Manager

Cell: +91 93425 08993/ E-Mail: rakeshkchau@gmail.com

In quest of positions in the areas of BIGDATA Technologies, IT Infrastructure, Datacenter Manager

and IT Strategy to manage and uplift end-to-end Backend infrastructure to provide a flexible,
dependable, sustainable, scalable, error-free platform for an organization to reach towards
Organizational Goal.

Career Summary

 Hands-on, result-oriented technical sophisticated professional equipped with 18+ years of managing diversity
end-to-end multisite IT infrastructure, Production Datacenter which spans around different part of world,
Hybrid Cloud based Datacenter and R&D Lab in the field of IT industry.
 Leader of Global IT team (Infrastructure/Helpdesk), Production Systems team – ensuring that all aspect of
services are available to internal or external (Customers) in most efficient possible manner.
 Took various actions to reduce operational cost (up to 70% of cost saving) by implementing virtual technologies,
migrating to Hybrid cloud-computing. For example, move various component of Datacenter to Amazon cloud,
Production Systems, IT and Lab server farm to virtualization, migrate the email solution from Exchange based
in-house infrastructure to cloud based Google Apps for Business, automation of various repeated processes,
usage of various power saving scheme as per industry recommendation, negotiation with various vendor to save
hidden costs, upgrade old hardware to newer hardware to save higher maintenance and energy cost, etc.
 Exposure on various cloud services (AWS, Salesforce, Google Apps), supporting various Datacenter worldwide,
remote offices/ employees, managing remote Operation and IT staff, remote vendor management.
 Exposure in IT domain across various facets like Datacenter and backend Infrastructure components like Server
farm and networking; Bigdata technologies, various security measures & implementation of industry best
practices to safeguard business; Helpdesk management; People management; Asset management;
budgeting/forecasting and planning; Vendor management, IT purchase and contract negotiation, etc.
 Achieved 99.99% uptime year-on-year of IT infrastructure in last 7 years and maintained secure and error-free,
dependable, yet flexible enough to accommodate new technology. Received “Employee of Quarter” twice.
 A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall
organizational growth, sustained profitability of operations and improved business performance. Motivated by
internal standards of performance to deliver quality results in line with company strategies and goal.
 Strong leader with demonstrated ability to work effectively independently with individuals/team at all levels
and in all functional areas. Experience managing full project lifecycle from requirements gathering to final
implementation and customer training.
 Work closely with stakeholders at all level to define product strategies, priorities, and tactical execution plans.
 Create, implement and maintain various requirement/plans to ensure business, technical and customers’
requirements are achieved.
 Analytical IT professional with strong technical solution that solve business problems, always keeps an eye on
the bottom line business benefit. Offers a proven record of making outcome-based decision that drives business
process improvement, system-wide standardization and automation.
 Mentor, counsels and creates developmental plans like soft-skills/technical training and job assignments to
enhance employee’s performance and expand their capabilities on continuous basis.
 An effective & result-orientated leader and excellent communicator with strong interpersonal leadership,
analytical and people management skills. Good grasping power, excellent on troubleshooting and problem
solving skills. Excellent team player and keen to motivate team to enhance productivity.

Employment Highlights
Since Sep’01 with iPass India Pvt. Ltd., Bangalore, currently as Senior Systems Manager– heading the Systems
Operation team and IT infrastructure of engineering organization, leading 5 members’ team and reporting to VP
Operation, based out of California HQ. iPass Bangalore division is software development unit.
iPass Operation uses latest technologies and technique to provide the best quality of service to end users. We use mix of
datacenter and cloud platform to complement each other drawback to provide best experience solution to our customers.

Company Profile: iPass is the industry pioneer in global, mobile connectivity, ensuring unlimited access to unlimited
content on an unlimited number of devices. Founded in 1996, iPass is the world’s largest Wi-Fi network, with 50 million
hotspots in airports, hotels, airplanes, and public spaces in more than 100 countries across the globe. iPass hosted Wi-Fi-
as-a-Service solution is easy, convenient, secure, and always on.
Current Job Deliverables:

 Leading the Operation Systems team to take care of day-to-day Operation related issues of 100+ critical
production servers, making sure server and applications are working as expected and ensuring uptime is 99.999%
using on-call method to support 24x7x365. In case of issue – take the appropriate action to fix the issue within
prescribed time limit. Monitor the various services and take proactive approach to avoid failures.
 Responsible for service delivery and customer satisfaction for our internal customers, which are located at
Bangalore, Singapore, Sydney, Hong-Kong, London, Germany, Amsterdam, Paris offices and various remote
users, by leveraging the Global IT Helpdesk Organization and by follow-the-Sun Model.
 Managing overall Operations for executing projects involving scoping, initiating, high level design &
architecture, resource mobilization, execution within cost & time parameters in Prod and DevQA environment.
 Implement redundancy and fault tolerant to each and every services to provide better uptime and at the same
time improve the performance of systems, route the traffic for faster response using technique like geo tag,
CDN, load-balancers, DNS routing, etc.
 Take lead for deployment process of new/upgrade software/services, monitor the traffic/load trend and plan
for future enhancement in production environment. Do the PoC in lab/staging environment before goes to live
 Plan, estimate and projection of Opex for running various datacenter which includes but not limited to
upgrading hardware’s (Server, Storage, networking gears), renewing various contracts, etc. Also, find a way to
reduce the Opex cost without compromising on the Quality or performance.
 Migrate Physical Server of various datacenter to either VMware Virtualization/Amazon cloud and save Rack
space, cooling, power and hence running cost.
 Manage Prod and DevQA Hadoop Cluster which consists of MapReduce, Yarn, Spark, Storm, Zookeeper, Flume,
Kafka, HDFS, HBASE, Hive, Pig, Cloudera Manager, HUE.
 Manages various cloud based application like Google Apps for Business for Mailing Solution and collaboration,
Amazon Web Service (AWS) for hosting various services for production and development env., 8x8, Inc. for cloud
based Virtual call center for our Customer Care, Ring Central for internal phone system for office in US for
internal and remote users, Salesforce for marketing and customer care team, MozyPro for cloud based backup
for individual users, WebEx/Zoom for training/remote support, etc.
 Responsible of, which consists of but not limited to Windows, Linux, Solaris OS; VMWare Virtualization, Cisco,
Juniper, Blue-coat, Tipping Point networking gears; PBX Management; Various services – like Asset Management,
Certificate Management, License compliance, IT Helpdesk, Disaster Recovery planning & execution, Remote
support, SOX audit, Security/Vulnerability audit and compliance, Finance related task like budgeting, expense
reports, PO and Invoice processing, STPI; Vendor Management; co-ordination with Service providers for Internet
and telephony; Power, cooling and Rack Space Management for datacenter.
 Understanding the various Projects’ needs, methodology, workflow and meets their requirements. Update IT
roadmaps to various stake holders in the company and make sure IT are aligned with the corporate goal and
development/business requirement.
 Documentation of various definitions, processes, procedures, how-to, tips, procedural activity, trend reporting.
 Continuously look for possibility of adding something which would improve the productivity of employees.
Discuss with top management about any concerns/pain-area and collectively take decision to overcome such
concerns.
 Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure
timely execution of projects.
 Implementation of new technology either to upgrade the existing technology or addition to improve productivity
or meet new business needs.
 Mentor the team member to improve their skills (technical/soft), assign exciting projects to keep team member
happy and have a productive contribution/conflict free environment.
 Monitor for escalation of Day to Day IT Infrastructure/helpdesk function to address user problems, system
upgrades, hardware issues, application issues. Focus on Standardization of OS and application deployment using
various technologies.
 Support for Mobile devices like iPhone/iPad/Android based various other smart phones
 Hardware recycle, Server hardware upgrades, Application upgrades, patches updates.
 Handling escalations, Server or network issue, Backup (onsite and off-site).
 Interact with various vendor to negotiate terms and associated cost, purchase of IT hardware and software
 Make sure there are adequate power supply, power-backup UPS, Air-conditioning for Datacenter and
Workstation and take pro-active corrective action.

Significant Contributions:
 Successfully led team (without any conflict) and able to meet business and customer requirement on time and
completed the various projects on or before deadline. Received compliments several time by various
team/business head. Received “Exceptional Contribution Quarterly awards” twice.
 Migrated majority of the services into VMWare virtualization and retired all old hardware in Prod Datacenter
and IT Backend Infrastructure. There was huge Opex saving of 70%.
 Moved various services to Amazon Cloud and reduce the huge Capex/Opex cost for Production environment.
Also, saved further cost by fine tuning pricing plan of ec2 instance to get best discount.
 Re-architected Datacenter to have different access zone for better manageability and multiple layer of security
architecture to provide a robust framework to defend from attacks. And standardized architecture in all the
datacenter for ease of administration and deployment.
 Reconfigured network to have better security to defend new type of attacks and safe guard our network and
implemented best practices, added new technology of hardware like IPS (tipping point), ASA, SSL VPN.
 Migration of email infrastructure from exchange 2007 to cloud apps (Google Apps for Business) for the entire
company. I was part of 4 member team who were responsible to this migration. The entire migration was
smooth which is now helping employees to be connected anywhere anytime and save huge cost saving for
company.
 Implemented OnCampus roaming – which enables users to be connected all the time with Corporate wireless
network in the office premise in secure way from mobile/laptop.
 Successfully integrated GoRemote infrastructure with iPass infrastructure upon acquisition.
 Successfully supporting remote offices employees of Asia-Pac office/employees (Singapore, Sydney, Hong-Kong)
and EMEA office/employee (London, Paris, Germany, Amsterdam) remotely, which helped remote worker’s
issued resolved faster and they were more productive.
 Have successfully implemented/Led:
o Duo security two factor authentication.
o Certificate based authentication for IOS/Android VPN users.
o Juniper SSL VPN for Remote access to employees.
o Packeteer Packet Shapers to shape and compress mission critical applications traffic to improve the
WAN performance.
o Worked with the engineering team to port various app services and Oracle databases from Solaris to
Linux (Ubuntu, CentOS, Oracle Ent Linux) to save cost.
o Migration of DC and other servers from Windows Server 2003/2008 to Windows Server 2012 OS.
o Implemented iPass Device management suite – which allows only authorized laptops to connect
corporate network only after checking necessary remediation and meeting the requirement of
defined policies.
o Time to time Audit of monitoring system (Xymon) to cover all critical application (complete
workflow), systems, networking gears, load-balancers, port monitoring, etc.
o Puppet configuration tool to automate installation, configuration of Linux based systems
o Centralized authentication for all the servers (including R&D and Prod Linux based systems) for ease
of administration and meet the SOX compliance of new hire/termination process.
 Played a key role in supporting Hosted VoIP system 8x8 (Cloud based Call center solution), Salesforce for
customer care CRM - which used by our Customer care staff.
 Played key role in setting up the environment for smartcard based authentication for Wi-Fi for development env
 Was involved in the designing the workstation, server room, test lab lay-out; Networking lay-out; electrical lay-
out, etc. with architecture along with senior member while setting up new facility to accommodate 200
employees. Successfully did the planning and documenting the each step, which enabled us to move entire
facility with 0% downtime and error free environment.
 Have setup multiple Wireless LAN for development and testing purpose to meet business requirement.
 Successfully done the designing of 2 R&D Datacenter for layout of rack placement, power, cooling, etc. to host
almost 250 Servers and 120 servers respectively
 Successfully setup Paris (France) office to accommodate 25 people, which includes the networking, telephone,
power, Air-conditioning, workstations, Video Conference equipment, etc.
 Put in the solution to standardize OS and application deployment across the company
 Part of CMM assessment team (ATM) while assessing company for CMM Level 3
 Implemented various policies and provided various guidelines to meet SOX compliance requirement and
gathering the evidence.

Previous Assignments:

Oct’00-Sep’01 Alcatel Internetworking Pvt. Ltd., Bangalore as System Administrator

Aug’99-Sep’00 Abhinand Computer Services (ACS), Bangalore as Customer Support Engineer

Aug’97-Jul’99 SysSoft Solution, Bangalore as Customer Support Engineer

Significant Contributions at Alcatel Internetworking Pvt. Ltd., Bangalore:

 Successfully migrated the Bangalore development unit network to public IP address, changes the DNS, NIS
Server & client, reconfigured all the backbone switches for new network, and reconfigured the entire routing
table at Reconfigured the Router and policies
 Reconfigured the Lab network in such a way that each testing group has its own broadcast domain i.e. VLAN and
so reduce the congestion between different testing group. There were more than 500+ network devices in the
lab.
 Configured ATM uplink between different floors, implemented RAID-5 on NFS Server on Sun ultra E450 using
disk-suite 4.2, Installed Gigabit card in Sun ultra E450 NFS Server and GSM modules on Alcatel Omni Series
Switch, Alcatel’s RAS dial-In Server with Radius authentication.

Skill Set

 Amazon web service (AWS) – EC2, S3, VPC, Route53, VPN, CloudFront
 Bigdata technologies – Yarn, MapReduce, HDFS, Hive, Pig, Spark, ZooKeeper, scoop, Flume, KafKa, Cloudera
Manager, HUE
 8x8 (Cloud based hosted call center), Salesforce for ticketing, marketing, Sales.
 Administration of Google Apps for Business for emailing solution, Postini Services.
 VMWare vSphere/ESX for virtualization infrastructure
 Unix shell scripting, Python
 LAN and WAN Network Infrastructure Components – In-depth knowledge on TCP/IP, LAN, WAN, WLAN, VPN, RAS
o Firewall: Cisco Firewall (ASA/PIX), Net screen, ISA Server, Linux box, personal firewall
o Router: Cisco 2600, 2800 series
o Switches: Cisco L3 switches 4500, 3500, 2900, D-Link/STSN/Alcatel managed switch
o Routing protocols: RIP, OSPF, IGRP, EIGRP, BGP
o Switching techniques: VLAN, STP, HSRP
o VPN: Juniper SSL VPN, Cisco VPN Concentrator, Microsoft VPN Server, StrongSwan, OpenVPN
o IDS/IPS – Tipping point, Snort
 Advanced Secure Networking – Duo security (two factor authentication), OTP solution from VeriSign and RSA-
Secure ID, certificate based authentication, Smart card authentication, iPass Device management
 Wireless LAN – on-campus roaming (Aruba), walled-garden access(Cisco), radius authentication, IAS
authentication
o Wireless AP – Cisco 350, 1100, 1210, Aruba AMP/AP, Colubris 3000CN and 300, Cabletron RoamAbout
o Wireless Controller – Aruba, Antlabs, Nomadix Controller, Intertouch, STSN, Wayport, AT&T.
 o Radius Server – Microsoft IAS, Interlink Radius, iPass AAS, freeRadius
 Microsoft Windows technology
o Windows 2012 and 2008 Server with ADS, DNS, DHCP, File Server
o Exchange 2007/2003
o Office, Project, SharePoint, Visio
o Windows 7/8
 Linux (Ubuntu, CentOS, OEL) and Solaris based Systems
 Server Hardware – HP Proliant series, HP Blades, Dell PowerEdge, Solaris
 Storage – HP Storage, EMC Storage, NetApp Storage.
 Documentation of various functions, process and policy

Certifications

 ITIL Foundation v2.0

 Microsoft certified Professional (MCP)
 Cisco Certified Network Associate (CCNA)

Education: Diploma in Electronics and Communication from M.V.J. College of Engineering, Bangalore in the year
1997.

Personal Details

Date of birth : 04-December-1975

Language Known : Hindi, English
Passport Number : Z2190986 valid up to 28-Nov-2020 – US B1/B2 business VISA valid up to Aug-2018
Contact Address : # Flat No. – 201, SLS Symphony, 2nd Cross, Bhuvneshwari Nagar, Dasarhalli Main
Road,
Bangalore – 560 024
Notice Period : 30 Days
Reference : References will be provided upon request