HARVARD UNIVERSITY

Harvard Kennedy School

(MLD-201A) Exercising Leadership: The Politics of Change

Fall 2016

General Course Information

This course provides a diagnostic and strategic foundation for leadership practice. Designed for
professionals from diverse backgrounds and cultures, the course builds upon the extraordinary
experience of many of our students. The purpose of the course is to increase one’s capacity to
lead with and without authority, across boundaries, and from any political or organizational
position.

In a world in which most organizations, communities, and societies face enormous adaptive
pressures, the practice of leadership is critical – the practice of mobilizing people to meet the
challenges that will enable them to thrive in changing and challenging times. In this course, we
apply theory to practice, clarifying the relationship among key concepts – leadership,
management, authority, power, influence, followership, citizenship – to provide a practical and
coherent theoretical framework. We develop both diagnostic tools for analyzing the complexity
of change in social systems, and strategies of action. These action strategies include: using
authority and power wisely, mobilizing responsibility across boundaries, managing economies of
attention, generating innovation, building trust, orchestrating multi-party conflict, regulating
social disequilibrium, refashioning narratives to both build and depart from history, and building
a culture of adaptability for the long-term. In addition, we begin to explore the challenge of
managing the inevitable personal stresses and dangers of leading change.

The course draws from several disciplines: Philosophy and biology provide the concepts of
paradigmatic change and adaptation. Political science and business management provide
perspectives on the functions of authority, the nature of social contracts, and the dynamics of
change. History and literature provide a rich caseload from which to explore the nature of
adaptive success and failure. Social psychology and system dynamics provide insight into social
systems and an approach to diagnosing their productivity and dysfunctions. Music provides a
language for working with the practices of inspiration, creativity, listening, partnership, and
harmony (consonance, dissonance, and resolution).

Several courses at the Kennedy School build from the foundation of MLD-201, including
courses on conflict resolution and negotiation, social change and innovation, public narrative and
organizing, persuasion and communication, ethics and group dynamics, and applications of
leadership in specific policy and institutional contexts. In addition, students are strongly
encouraged to take the sister course for MLD-201 in January, MLD-364j -- Leadership from the
Inside Out: The Personal Capacity to Lead and Stay Alive, which utilizes the systemic
framework of MLD-201 to cultivate at the personal level the effective deployment of oneself in
practice.
Instructor:
Ronald Heifetz (617) 495-7867 L-204, Littauer, 2nd Floor
Ronald_Heifetz@harvard.edu
Faculty Assistant:

Veronica Chapman (617) 495-8833 L-349B, Littauer, 3rd Floor

Veronica_Chapman@hks.harvard.edu

Head Teaching Assistant:

Averil Spencer (404) 863-7737 Averil.d.spencer@gmail.com

Teaching Assistants:

Anuraag Chigurupati (216) 346-7004 anuraag_chigurupati@hks16.harvard.edu

Tommy Flint (650) 787-9727 tommyaflint@gmail.com
Hemakshi Meghani (617) 642-5363 Hemakshi_Meghani@hks17.harvard.edu
Suzie Byers (781) 223-7594 suzie_byers@mail.harvard.edu
Agustin Viola (857) 928-1750 Agustin_Viola@hks17.harvard.edu
Axelle Bagot-Hennemand (617) 774-8833 axellebagothks@gmail.com

Schedule:

Lecture and Discussion Sessions Tuesdays 8:45 am to 10:00 a.m., Room L-140

Consultation Group Sessions 1¼ hours weekly Times and rooms to be arranged

Debriefing Sessions Thursdays 8:45 am to 10:00 a.m., Room L-140

In addition to the weekly lecture/discussion, consultation group, and debriefing session, the
course has several evening sessions that use films and musical exercises to illustrate key skills
and concepts. The three music exercise evenings, in particular, are required -- please review
carefully the dates listed on the syllabus for these sessions.

Design:

The course uses a variety of means to learn theory and the arts of practice. In addition to the
traditional methods of lectures, readings, and films, the course uses three more innovative
teaching methods: student cases, “case-in-point” learning, and structured exercises. First, the
course devotes a majority of its time to analyzing the past professional experiences that students
bring from across sectors around the world -- each student works on a personal case study of

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leadership throughout the term. Second, students analyze the social and political dynamics of
problem-solving and learning common to many organizations and societies facing critical
challenges by analyzing the evolving dynamics of the class itself as a case-in-point in collective
problem-solving, learning, and change. Third, through structured exercises of both reflection
and action, some of which involve poetry and music, students learn a variety of authoritative,
creative, and communication skills integral to the practice of leadership.

Consultation Group Sessions:

The full class is divided randomly into small groups of 8 students. The groups meet for 1¼
hours a week at a time to be arranged (there are several options from which to choose). The
purpose of these sessions is to give students a laboratory to:

1. Apply what they learn in class and in the readings to their professional experiences.

2. Investigate ways to exercise leadership--with and without authority.

3. Discover and analyze the dynamics by which groups accomplish and avoid critical and
creative problem-solving work.

The organization of these groups is described in detail in class. Briefly, on a rotating basis, each
student prepares a case study from his or her professional experience and presents it to the group
for consultation. A guide to preparing the case study is distributed in class. In addition, each
student serves as the chairperson for the group on a rotating basis.

During the large class debriefing sessions on Thursdays, students develop a framework for
leadership analysis by analyzing one of the student cases with the help of the instructor.

Requirements:

1. Complete and on-time attendance. Only key religious holidays, and medical and family
emergencies are permitted. Job interviews are not excused absences.

2. Presentation of a case study to the small group.

3. A weekly written analysis of the consultation group sessions (3 pages) in addition to several
short written assignments (1-5 pages).

4. A final paper analyzing aspects of leadership (10-13 pages). This can be based on the
personal case study. Students who also take MLD-364j -- Leadership from the Inside Out:
The Personal Capacity to Lead and Stay Alive will submit a single paper (14-18 pages) to
fulfill the final paper requirement for both courses.

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Grading:

Classroom work -- 30% Weekly papers -- 40% Final paper -- 30%

The classroom work grade is based upon one’s effort and the quality of one’s contribution in the
class, and not the quantity or volume of comments. Our key evaluative questions are: How
honestly and fully did each student discuss his or her own case experience in class? How well
did each student mobilize the learning of fellow students in the class?

Readings:

All course readings will be available on the course page. All other course books will be available
on reserve in the Kennedy School Library. The readings listed each week should be read in
preparation for that week’s discussion.

Academic Integrity:

You are expected to follow University policies on academic honesty and integrity as outlined in
the Student Handbook. Violations of policy are not tolerated. Expulsion from the school may
result. The use of study groups is encouraged; however, their purpose is not for the completion
of assignments, but for the enhancement of understanding and learning. Each student is
responsible for generating and submitting his or her own work.

Students are also expected to meet HKS and Harvard University rules for citation. The academic
tradition honors the work of predecessors. Therefore, sentences and paragraphs copied from one
source to one’s own work must be cited, and modifying someone else’s words as your own is not
acceptable.

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 MLD-201A SYLLABUS

______________________________________________________________________________
WEEK ONE LEARNING TO THINK ABOUT LEADERSHIP

Aug 30 – Tues Course Shopping

Sept 1 – Thurs Introduction

Heifetz, Leadership Without Easy Answers, Introduction and chapter 1 (B)

Plato, The Republic, pp. 227-235 (CP)

Williams, Real Leadership, Introduction and chapter 1. (B)

______________________________________________________________________________
WEEK TWO SOCIAL LEARNING AND ADAPTIVE WORK

Sept 6 – Tues Argyris and Schön, Organizational Learning: A Theory of Action

Perspective, pp. 1 6, 8-29 (CP)

Berger, Changing on the Job, Introduction, chapters 1 & 2 (B)

Duckworth, The Having of Wonderful Ideas, chapters 5 & 6

Dweck, Self-Theories, chapters 1 – 6. (B)

Kegan and Lahey, "Adult Leadership and Adult Development," in

Kellerman, ed., Leadership: Multidisciplinary Perspectives, pp. 199-230
(CP)

Kuhn, The Structure of Scientific Revolutions, pp. 77-91 (B)

Sept 8 -- Thurs Introduction to the Small Consultation Groups

*
(B) denotes readings from required books; (CP) denotes readings from the course pack

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____________________________________________________________________________
WEEK THREE ADAPTIVE WORK

Sept 13 – Tues Cortes, "Facing the World," an Interview in Moyers, A World of Ideas II,
pp. 141-148 (CP)

Heifetz, Leadership Without Easy Answers, chapter 2 (B)

Pascale, Sternin and Sternin, The Power of Positive Deviance, chapter 2 (B)

Pascale, Millermann and Gioja, Surfing the Edge of Chaos, chapters 2 & 10
(CP)

Williams, Real Leadership, chapter 2 (B)

Sept 15 -- Thurs Case Debriefing

____________________________________________________________________________
WEEK FOUR GROUP AND SYSTEM DYNAMICS

Sept 20 -- Tues Ellison, from “Invisible Man,” The Modern Library, pp.15-33 and The
Norton Anthology of American Literature, pp. 1883-1884 (CP)

Fisher, Small Group Decision Making, pp. 166-180 (CP)

Freud, Group Psychology and the Analysis of the Ego, chapters 1-6, 9, and
10 (B)

Heifetz, Leadership Without Easy Answers, chapter 3 (B)

Heifetz, “Notes on Group Dynamics,” from Fisher, B. Aubrey, Small

Group Decision Making, pp. 1-11 (CP)

Meadows, “Whole Earth Models and Systems,” pp. 98-108 (CP)

Rice, Learning for Leadership, pp. 23-27, 43-51, 58-87 (CP)

Sept 20 -- Tues Film #1, Tuesday evening, 6:15-9:00 p.m. Location: Belfer, Weil Town Hall

Sept 22 – Thurs Case Debriefing

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______________________________________________________________________________
WEEK FIVE CREATIVITY AND REALITY

Sept 27 – Tues Friedan, The Second Stage, pp. 15-18, 23-31, 38-41 (CP)

Grudin, The Grace of Great Things, pp. 86-95 (CP)

Heifetz, Leadership Without Easy Answers, chapters 4 and 5 (B)

Kuhn, The Structure of Scientific Revolutions, pp. 160-173 (B)

Machiavelli, The Prince, chapter 6 (CP)

May, The Courage to Create, chapters 1-4 (B)

Selznick, Leadership in Administration, pp. 22-28, 134-154 (CP)

Mulhern, Everyday Leadership, chapter 2 (B)

Sept 29 – Thurs Case Debriefing

______________________________________________________________________________
WEEK SIX LEADERSHIP AND AUTHORITY

Oct 4 – Tues The Holy Scriptures, Exodus, chapters 18 and 32, Rev. Standard Version (CP)

Barnard, The Functions of the Executive, pp. 215-234 (CP)

Heifetz, Leadership Without Easy Answers, chapters 6 and 7 (B)

Kellerman and Rhode, Women and Leadership: The State of Play and
Strategies for Change, chapter 1 (CP)
May, The Courage to Create, chapters 5 and 6 (B)

Milgram, "The Dilemma of Obedience," from Obedience to Authority: An

Experimental View, pp.1-12 (CP)
Smith and Berg, Paradoxes of Group Life, chapter 7, pp. 131-151 (CP)

Tucker, Politics as Leadership, pp. 59-67, 77-97 (CP)

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 Weber, "The Sociology of Charismatic Authority," from Gerth and Mills,
eds., Max Weber: Essays in Sociology, pp. 245-250 and 253-255 (CP)

Oct 4 – Tues Film #2, Tuesday evening, 6:15-9:00 p.m. Location: Belfer, Weil Town Hall

Oct 6 -- Thurs Case Debriefing

__________________________________________________________________________
WEEK SEVEN NEUTRALIZATION AND ASSASSINATION

Oct 11 – Tues Arney, Experts in the Age of Systems, pp. 151-175 (CP)

Clausewitz, "On Military Genius," and “On Danger in War,” from On

War, pp. pp. 100-112, and 113-114 (CP)

Heifetz, Leadership Without Easy Answers, chapters 8, 9, 10 (B)

James, "Expiation and Atonement," from Sacrifice and Sacrament,

pp. 104-128 (CP)

Miyamoto, A Book of Five Rings, pp. 34-50 (CP)

Neustadt, Presidential Power, pp. 3-9, 152-153, 161-163, 176-177 (B)

Pearson, "The Altruist," from The Hero Within, pp. 123-149 (CP)

Oct 13 – Thurs Case Debriefing

______________________________________________________________________________
WEEK EIGHT PURPOSE, TASK AND WORK AVOIDANCE

Oct 18 -- Tues Frankl, Man’s Search for Meaning (B)

Neustadt, Presidential Power, pp. 169-172 (B)

Sandberg, Lean In, chapters 2, 3, 10, and 11 (B)

Steele, The Content of Our Character, pp. ix-xii and 57-75 (CP)

Williams, Real Leadership, chapter 5 (B)

Oct 20 – Thurs Case Debriefing

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_____________________________________________________________________________
WEEK NINE INTERVENTION: MANAGING CHAOS AND CONFLICT

Oct 25 -- Tues Burns, Leadership, pp. 228-240 (CP)

Pascale, Sternin and Sternin, Positive Deviance, chapters, 3 and 8 (B)

Pruitt and Rubin, Social Conflict: Escalation, Stalemate and

Settlement, pp. 1-24, 62-87 (CP)

Rukeyser, "Ann Burlak" and "Käthe Kollwitz," from The Collected Poems
of Muriel Rukeyser, pp. 196-199, 479-482 (CP)

Tracy, The Secret between Us: Competition among Women, pp. 3-30 (CP)

Williams, Real Leadership, chapter 3 (B)

Oct 25 -- Tues Film #3, Tuesday evening, 6:15-9:15 p.m., Location L-332

Oct 27 -- Thurs Case Debriefing

_____________________________________________________________________________
WEEK TEN LISTENING (SENSING THE ENVIRONMENT)

Nov 1 -- Tues Burns, Leadership, pp. 444-462 (CP)

Mathieu, The Listening Book, pp. 24-25, 34-37, 43-45, 55-58, 69-70, 73-77,
117-122, 128-133 (CP)

Neruda, "To Acario Cotapos," from Fully Empowered, pp. 68-75 (CP)

Neustadt, Presidential Power, pp. 128-135 (B)

Rogers and Roethlisberger, "Barriers and Gateway to Communication,"

from Harvard Business Review: On Human Relations, pp. 105-111 (CP)

Smith and Berg, Paradoxes of Group Life, chapter 8, pp. 152-181 (CP)

Nov 1 -- Tues Music Exercise #1, Tuesday evening, 6:00-9:00 p.m., Location: L140

Nov 3 – Thurs Case Debriefing

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____________________________________________________________________________
WEEK ELEVEN INSPIRATION

Nov 8 – Tues No Class (Class rescheduled for November 9th, 7:00 pm – 8:30 pm)

Nov 9 -- Wed Emerson, "Self-Reliance," from The Portable Emerson, pp. 138-164 (CP)

Erikson, Gandhi's Truth, pp. 229-254 (CP)

Vaclav Havel, "New Year's Address," from Open Letters: Selected

Writings 1965-1990, pp. 390-396 (CP)

Neustadt, Presidential Power, pp. 29-49 (B)

Wills, Certain Trumpets, chapter 14 (CP)

Nov 10 -- Thurs Case Debriefing

Nov 10 -- Thurs Music Exercise #2, Thursday evening, 6:00-9:00 p.m., Location: L140

_____________________________________________________________________________
WEEK TWELVE BOUNDARIES AND PARTNERSHIP

Nov 15 – Tues Alderfer, ed. "Consulting to Underbounded Systems," from Advances in

Experiential Social Processes, pp. 267-295 (CP)

Heifetz, Leadership Without Easy Answers, chapter 11 (B)

Hirschhorn and Gilmore, "The New Boundaries of the Boundaryless

Company,” from Harvard Business Review, pp. 4-15 (CP)

Joreen, "The Tyranny of Structurelessness," from Radical Feminism, ed.

Koedt, et al., pp. 285-299 (CP)

Schlesinger, The Coming of the New Deal, pp. 511-588 (CP)

Nov 15 -- Tues Music Exercise #3, Tuesday evening, 6:00-9:00 p.m., Location: L140

Nov 17 -- Thurs Case Debriefing

_____________________________________________________________________________
WEEK THIRTEEN REVIEW

Nov 22 – Tues Review

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Nov 24 – Thurs No Class Today -- Thanksgiving Holiday

_____________________________________________________________________________
WEEK FOURTEEN LAYING THE PAST TO REST

Nov 29 – Tues Case Debriefing

Dec 1 – Thurs Vicki LaFarge, "Termination in Groups," from McCollom and

Gillette, Groups in Context, pp. 171-185 (CP)

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 BIBLIOGRAPHY

Alderfer, Clayton, ed. "Consulting to Underbounded Systems," in Advances in Experiential

Social Processes, New York: John Wiley & Sons, 1980.

Argyris, Chris, and Schön, Donald, Organizational Learning: A Theory of Action Perspective,
Reading, MA: Addison Wesley, 1978.

Arney, William Ray, Experts in the Age of Systems, Albuquerque, NM: University of New
Mexico Press, 1991.

Baym, Nina, Gen. Ed., The Norton Anthology of American Literature, “Ralph Ellison 1914-
1994,” New York: W.W. Norton & Company, Fifth Edition, Vol. 2, 1998.

Barnard, Chester, Functions of the Executive (1938), Cambridge: Harvard University Press,
1966.

Berger, Jennifer G. Changing On the Job: Developing Leaders for a Complex World, Stanford:
Stanford University Press, 2012.

The Bible, Revised Standard Version (1901).

Burns, James MacGregor, Leadership, New York: Harper and Row, 1978.

Cortes, Jr., Ernesto, "Facing the World," an interview in Moyers, Bill, A World of Ideas II, New
York: Doubleday, 1989.

Clausewitz, Carl Von, On War, Princeton: Princeton University Press, 1976.

Duckworth, Eleanor, The Having of Wonderful Ideas – And Other Essays on Teaching and
Learning, New York: Teacher’s College Press 2006.

Dweck, Carol S. Self-Theories: Their Role in Motivation, Personality, and Development,

Philadelphia: Taylor & Francis, 2000.

Ellison, Ralph, Invisible Man, New York: The Modern Library, 1994.

Emerson, Ralph Waldo, The Portable Emerson, New York: Penguin, 1981.

Erikson, Erik H., Gandhi's Truth, New York: Norton, 1993.

Fisher, B. Aubrey, Small Group Decision Making, New York: McGraw-Hill, 1980.

Frankl, Viktor E., Man’s Search for Meaning, Boston: Beacon Press, 2006.

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Freud, Sigmund, Group Psychology and the Analysis of the Ego, New York: W.W. Norton &
Company, 1989.

Friedan, Betty, The Second Stage, New York: Summit Books, 1981.

Gillette, Jonathan and McCollom, Marion, eds., Groups in Context, Reading, MA: Addison-
Wesley, 1990.

Grudin, Robert, The Grace of Great Things: Creativity and Innovation, New York: Ticknor
& Fields, 1990.

Havel, Vaclav, Open Letters, Selected Writings 1965-1990, New York: Knopf, 1991.

Heifetz, Ronald, Leadership Without Easy Answers, Cambridge: Belknap/Harvard University

Press, 1994.

Hirschhorn, Larry and Gilmore, Thomas, "The New Boundaries of the Boundaryless Company,”
Harvard Business Review, May-June, 1992.

James, E.O., Sacrifice and Sacrament, New York: Thames & Hudson, 1962.

Joreen, "The Tyranny of Structurelessness," Radical Feminism, ed. Koedt, et al, New York:
Quadrangle Books, 1973.

Kegan, Robert, and Lahey, Lisa, "Adult Leadership and Adult Development," in Kellerman,
Barbara, ed., Leadership: Multidisciplinary Perspectives, Englewood Cliffs, NJ:
Prentice-Hall, 1984.

Kellerman, Barbara and Rhode, Deborah L., eds. Women & Leadership: The State of Play and
Strategies for Change, San Francisco, CA: John Wiley & Sons, Inc., Jossey-Bass, A
Wiley Imprint, 2007.

Kuhn, Thomas A., The Structure of Scientific Revolutions, Chicago: The University of Chicago
Press, 1962.

Machiavelli, Niccolo, The Prince (1515), New York: Bantam, 1984.

Mathieu, W.A., The Listening Book: Discovering Your Own Music, Boston, MA: Shambala,
1991.

May, Rollo, The Courage to Create, New York: Bantam, 1975.

Meadows, Donella, “Whole Earth Models and Systems,” The CoEvolution Quarterly, Summer
1982.

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Milgram, Stanley, Obedience to Authority: An Experimental View, New York: Harper and Row,
Publishers, 1974.

Miyamoto, Musashi, A Book of Five Rings, New York: The Overlook Press, 1982.

Neruda, Pablo, Fully Empowered, New York: Farrar, Straus and Giroux, 1977.

Neustadt, Richard E., Presidential Power and the Modern Presidents, 3rd Edition, New York:
The Free Press, 1991.

Pascale, Richard, Millemann, Mark, and Gioja, Linda, Surfing the Edge of Chaos: The Laws of
Nature and The New Laws of Business, New York: Crown Business, 2000.

Pascale, Richard and Sternin, Jerry and Monique, The Power of Positive Deviance: How
Unlikely Innovators Solve the World’s Toughest Problems, Boston: Harvard Business
Press, 2010.

Pearson, Carol S., The Hero Within, San Francisco: Harper & Row, 1998.

Plato, The Republic of Plato, London: Oxford University Press, 1945.

Pruitt, Dean G. and Sung Hee Kim, Social Conflict: Escalation, Stalemate, and
Settlement, 3rd edition, New York: McGraw-Hill, 2004.

Rice, A. K., Learning for Leadership, London: Tavistock Publications Limited, 1965.

Rogers, Carl R. and Roethlisberger, F.J., in Harvard Business Review: On Human Relations,
New York: Harper & Row, 1979.

Rukeyser, Muriel, The Collected Poems, New York: McGraw-Hill, 1978.

Sandberg, Sheryl with Scovell, Nell, Lean In:Women, Work, and the Will to Lead, New York:
Knopf, 2013.

Schlesinger, Jr., Arthur, The Coming of the New Deal: 1933-1935, The Age of Roosevelt,
Volume II, New York: Houghton Mifflin, 1958.

Selznick, Philip, Leadership in Administration, New York: Harper & Row, 1957.

Smith, Kenwyn and Berg, David, Paradoxes of Group Life, San Francisco: Jossey-Bass, 1987.

Steele, Shelby, The Content of Our Character: A New Vision of Race in America, New York:
Harper Perennial, 1991.

Tracy, Laura, Competition Among Women:The Secret Between Us, Boston: Little Brown, 1991.

14
Tucker, Robert C., Politics as Leadership, Columbia, MO: University of Missouri Press, 1981.

Weber, Max, from Max Weber: Essays in Sociology, Gerth and Mills, eds., New York: Oxford
University Press, 1946.

Williams, Dean, Real Leadership; Helping People and Organizations Face Their Toughest
Challenges, San Francisco: Berrett-Koehler, 2005.

Wills, Garry, Certain Trumpets, New York: Simon & Schuster, 1994

15
 BOOKS ON ORDER AT THE COOP, HARVARD SQUARE

Costello, Robert B., ex. ed., The American Heritage College Dictionary, 4th ed., Boston: Houghton
Mifflin, 2002.

Berger, Jennifer G. Changing On the Job: Developing Leaders for a Complex World, Stanford:
Stanford University Press 2012.

Dweck, Carol S. Self-Theories: Their Role in Motivation, Personality, and Development,

Philadelphia: Taylor & Francis, 2000.

Frankl, Viktor E., Man’s Search for Meaning, Boston: Beacon Press, 2006.

Freud, Sigmund, Group Psychology and the Analysis of the Ego (1921), Strachey translation,
New York: Norton, 1959.

Heifetz, Ronald, Leadership Without Easy Answers, Cambridge: Belknap/Harvard University Press,
1994.

Kuhn, Thomas, The Structure of Scientific Revolutions, 2nd ed., Chicago: University of Chicago,
1970.

May, Rollo, The Courage to Create, New York: Bantam, 1975.

Mulhern, Daniel Granholm, Everyday Leadership, Getting Results in Business, Politics and Life,
The University of Michigan Press, Ann Arbor, 2007.

Neustadt, Richard, Presidential Power and the Modern Presidents, 3rd ed., New York: The Free
Press, 1990.

Pascale, Richard and Sternin, Jerry and Monique, The Power of Positive Deviance: How Unlikely
Innovators Solve the World’s Toughest Problems, Boston: Harvard Business Press, 2010.

Sandberg, Sheryl with Scovell, Nell, Lean In: Women, Work, and the Will to Lead, New York:
Knopf, 2013.

Watkins, Calvert, The American Heritage Dictionary of Indo-European Roots, Boston: Houghton
Mifflin Harcourt Publishing Company, 2000.

Williams, Dean, Real Leadership; Helping People and Organizations Face Their Toughest
Challenges, San Francisco: Berrett-Koehler, 2005.

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