Turn Key Services

TURN KEY SERVICES

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INTRODUCTION
This document outlines the comprehensive set of services which have been during the project rollout
phases.
The services include Project Management, Network Design & Integration and Network Build Services.
 Project Management: provides the highly experienced team to manage all of the actors involved
in the project to ensure the key project objectives are met
 Network Design & Integration provides:
 Detailed Network Design
 Detailed Network Planning (incl RNP)
 Network Engineering
 Network Acceptance Procedures
 Network Validation & Integration

 Network Build Services: provides a full set of services for the smooth build-out of the
network

 Site Engineering
 Equipment Installation, Commissioning and Integration

NETWORK DESIGN & INTEGRATION

Network Design and Integration provides the end-to-end design and integration of the network. The
INTRACOM TELECOM fully understands the complexity of integrating large complex networks through
its many years of experience obtained around the world.
The Network Design & Integration package includes five integral and mutually dependant services:

 Detailed Network Design: defines a phasing of the network’s architecture based on the
schedule of services to be offered and provides an architectural blue-print for each
identified phase.
 Detailed Network Planni1111111111111ng: structures the network’s technical
architecture using if applicable necessary radio and transmission network planning tools
 Network Engineering: provides the rules and methods for engineering all of the network
components; equipment, sites, services and applications
 Network Acceptance Procedures: defines the procedures to integrate, test and accept
the overall network and the individual equipment components
 Network Validation & Integration: validates the functioning of the network on either a
platform or pilot network prior to full network deployment.

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Detailed Design

Detailed Planning

Engineering Methods

Integration & Acceptance

Solution Validation
Network design process

DETAILED NETWORK DESIGN

Detailed Network Design defines a phasing of the network’s architecture based on the schedule
of services to be offered and provides an architectural blue-print for each identified phase.
Tasks per phase
 Defining the services and functions that are to be delivered over the network
 Defining the network segments: Base Station Sub-system , Network Sub-system
 Defining the content of the sites (BTS.) for the corresponding network segment
 Defining the “user” planes (transmission, mobile switching, data network)
 Defining the “Control and Signalling” plans
 Defining the Management Plans
 Defining the signalling network
 Developing Network Synchronisation procedures
 Developing network security criteria (equipment and path redundancy, reconfiguration)
 Identifying network dimensioning criteria

Inputs
 SWO´s inputs: Technologies , Services , Performances, Phasing, External interfaces. ,
 INTRACOM TELECOM inputs: Portfolio , Roadmaps , Initial Architecture

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DETAILED NETWORK PLANNING

Detailed Network Planning structures the network’s technical implementation answering the basic
questions what is to be delivered, where and when. Planning is performed for each network
segment .
Tasks
 Dimensioning of the network (e.g. quantity of base stations and sectors, number of sites per
type, capacity of trunks)
 Defining the network’s topology

Inputs
 SWO´s inputs: SWO´s segments and service types, performances, availability, coverage,
quantities of users and cities, traffic matrix
 SELEX inputs: Product technical description
 INTRACOM TELECOM inputs: Field Information Database of the considered areas (area
topography, high points, population and enterprise densities,etc)

Deliverables
 Traffic forecasting
 Node and system location
 Detailed definition and configuration of site type
 Network dimensioning (access, edge, core, interconnection)
 Network topology and routing

Tools
For the Radio Network Planning CONTRACTOR is using a tool which offers a comprehensive,
multi-technology radio planning environment to help wireless operators during the whole network
life, from initial design to expansion and optimisation.

NETWORK ENGINEERING
Network Engineering provides the rules and methods for engineering all of the network
components; equipment, sites, services and applications

Tasks
 Defining labelling rules for all network components (sites, equipment, racks, NMS virtual
objects.)
 Defining addressing rules for the equipment
 Defining the physical interface per equipment (electrical/optical, , connector types, …)
 Establishing redundancy rules for configuring the equipment => model of equipment hardware
& software configuration
 Defining the number of racks and the number of sub-racks per rack for each site
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 Defining the power supply rules (type, margins,) per site

 Defining the layout rules per site
 Defining the installation rules per site

Inputs
 Network Architecture Blue Print, Network Planning, Product Technical Descriptions

Deliverables
 Detailed bill of quantities per site including hardware and software configurations

NETWORK ACCEPTANCE PROCEDURES

This service defines the procedures to integrate, test and accept the overall network and the
individual equipment components.
Tasks
 Defining the Site Acceptance Test Procedures (SATP) to accept the appropriate functioning of
the equipment. Proposed Acceptance procedures are attached in Annex H “Acceptance Test
Procedures”

NETWORK VALIDATION & INTEGRATION

This service validates the end-to-end functioning of the network on either a platform or pilot
network prior to full network deployment. The network is validated with respect to key parameters;
 Functional
 Performance

Tasks
 Defining the test plan
 Defining the test procedures
 Executing the tests
 Analysing the results
 Resolving the eventual trouble tickets with the suppliers

Inputs
 SWO’s Service requirements (functional, performance…)
 Architecture Blue-Print, Product Technical Description, Network Engineering Bill of Quantities

Deliverables
 Results of tests

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NETWORK BUILD SERVICES

With an unparalleled strong presence in all countries in Europe, INTRACOM TELECOM has the local
resources, contacts, skills and experience to build the most demanding mobile network. INTRACOM
TELECOM’s network build service offering extends from performing site engineering surveys to
equipment installation and all works in between.
INTRACOM TELECOM selects referenced worldwide companies able to cooperate with local and
qualified sub-contractors. INTRACOM TELECOM applies a field-proven methodology with performance
indicators that guarantee sub-contractors improve their work continuously during the project.

The network build service package contains the following services:

 Site Engineering
 Site Preparation
 RF Equipment Installation
 Equipment Commissioning
 Site Acceptance Procedures PROJECT MANAGEMENT
INTRACOM TELECOM’S Project Management skills and practises have been designed for today’s
telecommunication environment where the challenges of the operators require customised, integrated
and high-speed deployment.
As the challenges of the operators are:
 to offer a variety of telecommunication services to their subscribers
 to achieve a very fast deployment of their telecommunication infrastructure
the actual telecommunication network implementation cannot only be dealt with the installation of various
components of the network.
INTRACOM TELECOM’s Project Management approach ensures the delivery of an integrated solution
able to control any task occurring at any stage of the project life cycle in a synchronised way.
For the efficient functioning of the project management organisation, a clear reporting interface within
SWO ‘s organisation must be established thus ensuring a clear dialogue between the two parties.

The project management package is described as follows:

 General Project Management: A single INTRACOM TELECOM’s interface to manage the
complete implementation of the project.
 Project office management which include among others
 Scheduling & control: Scheduling experts to control the timely execution of all project
deliverables
 Administration: Financial & contractual expertise as well as contractual support.
 Supply Chain: Supply chain specialists to manage the complete logistic chain from
purchase order to on site delivery
 Technical Office Management: Experienced professionals to supervise the many entities
performing the technical services.
 Roll Out Management: Experienced professionals to supervise the many entities performing the
roll out services.

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 Documentation Management: The delivery of all documentation generated during the project’s
execution in a cohesive and structured manner.

GENERAL PROJECT MANAGEMENT

INTRACOM TELECOM’s General Management delegates the global management of the project’s
implementation to a designated General Project Manager (GPM). The GPM is the “mandated
representative” responsible for all contractual and high level management aspects of the project.
The GPM is fully committed to the successful and timely completion of the Project. He has a
comprehensive responsibility for the respect of the project’s time schedule and budget, for planning the
necessary resources, for supervising and controlling the project’s performance, for initiating all required
corrective actions and for issuing regular progress reports. The GPM action is supported by the following
functions: implementation management, scheduling & control, logistics, documentation management and
contract administration.

Tasks
 Defining with the SWO the project’s implementation strategy including the scope of work,
responsibilities, deliverables and milestones
 Establishing the project management organisation, Project Management Plan and Quality plan
 Managing, planning and controlling the project’s resources
 Managing the project’s key success factors (schedule, performance, cost, quality)
 Managing the project’s risks including contingency plans and risk mitigation
 Developing regular progress reports and review meetings

SWO´s Benefits
 A single interface to manage the project’s implementation
 A permanent and comprehensive view on the status of the project’s implementation

Deliverables
The key deliverable will be progress reports covering the following points;
 Status of the project’s implementation & logistics
 Status of acceptance tests
 Red & Green flags and solutions proposed to SWO to avoid project delay

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PROJECT OFFICE MANAGEMENT

ADMINISTRATION

General Administration provides the management of all financial and contractual matters with regards to
the project.

Tasks
 Cost management & cost to complete reports
 Preparation of reports and recording minutes of meetings
 Change order management
 Compliance to contractual requirements

SWO Benefits
 Avoid contractual misunderstanding or conflict by a close contractual follow up
 Satisfaction on contractual entitlement

Deliverables
 Responsiveness to contractual claims and change orders

CENTRAL PLANNING

Scheduling & Control ensures the timely implementation of the project through the development of a
Master Plan Schedule and the tracking of its progress. The schedule will be based on the key objectives
defined by the SWO and will cover all tasks related to the implementation of the project.

Tasks
 Developing a master plan schedule covering all tasks related to the project’s implementation
 Monitoring of the schedule to ensure tasks are being performed on time
 Proposing and implementing corrective actions should tasks fall behind schedule

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SWO Benefits
 Immediate notification of any slippage’s in the time schedule enabling the timely implementation
of corrective actions

Deliverables
The key deliverable is the Master Plan Schedule which includes the following elements;
 The major phases, milestones and performance goals of the project
 An exhaustive list of all associated tasks, including their related dependencies, duration, start and
completion dates
 The resources and responsibilities to perform each task
 The project’s critical path

SUPPLY CHAIN MANAGEMENT

Supply Chain Management provides the professional management of the complete supply chain from
assisting the development of purchase orders to having equipment delivered on site and on time.
Tasks
 Tracking of deliveries to ensure equipment is delivered on time and to take appropriate actions
should delays become apparent
 Provisioning of facilities for the warehousing of equipment
 Managing equipment inventory
 Transporting equipment to sites

SWO Benefits
 Delivery of the right material, in the right quantity, to the right place, at the right time
 Smooth functioning of the logistic process which is key to keeping to the time schedule

ROLL OUT MANAGEMENT

IMPLEMENTATION MANAGEMENT

Objective
A dedicated project organization for the GSM project will be established. This local project organization
will be focal point for all tasks related to this project. Through these project organization central functions
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like manufacturing, central technical assistance centre, technical department, support by system
specialists can be dedicated on demand to support the local organization.

Structure of the organization

The following graph shows the typical structure of the project organization:

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Steering Board

Project Manger/General Project Manager

Project Office Terminal Project Management

Assistance BTS
Controlling
Order Management Core
Quality & Safety
Training Interworking & Interoperability
Documentation
MW/Transmission
Radio Networking Planning

Coverage Planning
Optimization
Radio Quality Measurements
MW/Transmission Planning
Rollout Management

Logistics & Warehouse

Site engineering/Civil Works

MW/Transmission BTS Core
Subcontractor Coordination

TEAM 1 TEAM 2

TEAM 3 TEAM 4 TEAM 5

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Short description of the responsibilities inside the project organization

Steering Board
The Steering board constitutes the members of the high level management of SWO and INTRACOM
TELECOM as well as the Key Account Manager (KAM). The board will hold regular meetings in order to
monitor the project status and to clear points that could not be solved for any reason on the working
level.

General Project Manager

The GPM is heading the project. He has the overall responsibility for the project implementation and is
the main interface to the SWO regarding all topics concerning the project implementation and he reports
to the steering board and to the INTRACOM TELECOM management.
The responsibilities of this function are as follows:
 Unique and sole interface towards the SWO
 Define & develop SWO relationship strategy: understand client environment, determine client
interfaces and identify client responsibilities
 Analyze the Project Statement of Works: confirm scope, contractual issues and validate risk
assumptions
 Establish the project’s structure including the project management organization
 Establish & Implement the Project Management Plan (PMP)
 Approve processes and procedures
 Initiate and ensure the know-how transfer (internal and external)
 Set-up the project team and assign project roles & responsibilities to individuals
 Set-up and implements the Project configuration management: change, fault and documentation
management
 Manage the project’s risks including contingency plans and risk mitigation
 Define the project’s key indicators (schedule, budget, quality)
 Set-up the project reporting and review meetings
 Close-out the project
 Set-up the rules for an efficient Change Management Process and follow-up its effectiveness.
 Validate assumptions and contractual risks.
 Negotiation of contracts with subcontractors and suppliers

Project office
The project office constitutes all administrative functions necessary for the project and it assists the GPM
in his daily business. The responsibilities of this function are as follows:
 Determine contractual Obligations and Constraints versus SWO, subcontractors and suppliers
 Analyze legal and commercial terms and conditions ruling the project
 Identify Project completion criteria
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 Identify SWO, subcontractors and suppliers contractual responsibilities

 Follows the evolutions of the contractual scope
 Manage change or variation throughout project delivery
 Lead the change order process as the outcome of the Change Management Process
 Act as the focal point for issues arising under the contract: litigation, file, etc.
 Establish and maintain contract file documentation
 Monitor and follow-up contractual payments
 Certify invoices & follow-up
 Cost Control of Investment (Capex) and of Operational costs (Opex)
 Ensure and lead permanent Budget Review and associated risks with Financial Control
 Approve all Purchasing / Procurement processes, documents and contracts
 Support the GPMO in all contract related matters, such as negotiations …
 Insurance handling.
 Preparation of complete and comprehensive files to forward the issue to the client or
subcontractor
 Establish a regular reporting document showing the various issues with details on cost, sales,
man-hours, involved materials, etc.
 Follow-up of all claim related actions of the various departments within the project

Technical Project Management

The technical project manager is the focal point for all technical related tasks inside the project. The TPM
is responsible for the technical definition of all system elements and interfaces and he will have the lead
in the system acceptance testing. He is the contact point towards the technical departments and he calls
in and coordinates the system specialists when needed. He reports to the GPM.
The responsibilities of this function are as follows:

Detailed technical clarification of the contract

 Analysis of SWO requests from the feasibility point of view
 Provision of solutions for technical problems
 Interface for technical support towards Competence Centres, TAC, TEC
 Problem solving follow-up and corresponding regular reports
 Answering technical SWO inquiries
 Support and Set up of the Acceptance tests
 Ensure translation of saleable items into the Supply Chain tools and follow-up

HW Reconfiguration
 Follow-up of technical SWO requirements and technical change management
 Planning/Introduction/First-off of new products in the project
 Provision of information regarding new HW products
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 Provision of information on the phase out of the existing HW modules in the network
 Follow-up of retrofit of the HW modules

HW CC and Central Inventory

 Ensure availability of project inventory data (Configuration Management)
 Establishing/upgrading of a project related HW InfoBase
 Establishing/updating fault database of the system

SW CC and SW Production Coordination

 Provision of information regarding new products, SW releases, services
 Establishing/updating of a project related SW InfoBase
 Planning/Introduction/First-off of new SW releases
 Acceptance of new SW releases
 Provide documentation numbers for INTRACOM TELECOM’s Products in accordance with
INTRACOM TELECOM standards
 Gather all necessary documentation in relation to all INTRACOM TELECOM Products, including
software releases and implementation procedures for these products
 Retrieve and download applicable documents
 Organise and monitor the distribution of the contractual SWO documentation regarding Vendor
Products

Radio Network Planning and Optimization

The RNP/RNO is responsible for the radio network design and frequency planning and for radio
parameter optimization. The responsibilities of this function are as follows:

 Participate in the establishment of Global and RNE processes

 Selection of RNE relevant external resources (manpower and services)
 SWO interface for RNE issues
 Perform and analyze Drive Tests as “Before/After Swap” measurements
 Issue guidelines for RNP.
 Provision of inputs for management reports
 Definition of Default Radio Parameters,

Rollout Management
The rollout manager is responsible for all tasks related to the hardware implementation of the network
elements on their sites. He is responsible for the installation planning, which is based on the progress of
the civil works and readiness of the transmission network. The Rollout manager coordinates the
transportation from warehouse to the sites and the assignments of the installation and commissioning
staff. His responsibilities are:
 Participate to the WBS definition

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 Participate in the project implementation planning

 Establish the overall Roll-out/Swap-Out Plan
 Set-up and follow-up the roll-out plan for the telecom equipment integration in close collaboration
with RNE/FNE.
 Set-up and follow-up the roll-out plan for the Regional Management and Operations Management
 Co-ordinate requests from the Regions
 Co-ordinate implementation related tasks
 Participate to the definition of the test plans: integration and “on-site” acceptance test plans
 Provide related inputs to Project Database
 Ensure rolling forecast update for overall telecom network equipment
 Creates guidelines / rules to be followed in the regions.
 Participate in the evolution of site-standardization and site-simplification

 Prepare and maintain spare-pool/forecast and ensure availability where required

 Ensure installation and testing of all network’s equipment in accordance with the rollout plan
 Ensure an efficient inventory visibility for swap-out and re-installation purposes
 Performs regular performance management of various subcontractor
 Specification of requirements to subcontractors and suppliers

Proposal of Implementation of the TETRA network

Implementation Management provides the management of all implementation services. The described
services are in general common for a network implementation and as such will apply to all phases.
Additional services may become necessary depending on the share of responsibility for certain services.

Site specification and site survey

 In accordance to site specifications/requirements defined by INTRACOM TELECOM’s, such as
space and power requirements, ambient temperature and air-conditioning, floor load etc, SWO
will provide the sites according to the specified needs. A survey of the sites prior to installation in
order to verify that the requirements are met will be made.

Training
SWO personnel will receive training courses in order to have the necessary background
knowledge to perform tests together with the Telecom Supplier people.. Details regarding the
training can be found in a separate chapter of this offer.

Installation on site
The installation will take place according to the rollout plan, which is under responsibility of the
rollout manager. Precondition for the installation of a site is that the site survey is completed and
the site is ready for installation (e.g. civil works completed and transmission available). Generally,
one installation supervisor and one ore more installer per site will install the equipment.

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Commissioning
After completion of a site installation the equipment will be commissioned. Commissioning
includes software initialization, setting the node addresses, running the equipment self check,
activating the equipment and establishing the transmission connections. Basic functional test will
be passed and all actions and results will be recorded in the commissioning protocol.

System integration and interoperability

After installation and commissioning of the system elements itself they have to be integrated in
order to ensure a stable system operation.

Site acceptance
As soon as a site is commissioned the corresponding site documentation will be passed to
SWO’s for acceptance. SWO will verify the works and will issue a punch list in case of any
deficiencies found which will not meet the agreed specifications. The punch list entries will be
rated according their severity and all critical points have to be eliminated within a mutually agreed
time frame. Details about acceptance procedure will be specified separately in the contract.
The team performing the above services will be located on a regional basis being close to the work being
performed and controlled by the central GPM team.

Tasks
 Developing the organisation to perform the implementation services, roles & responsibilities and
procedures & processes.
 Managing, planning and controlling the project’s resources according to the project’s
implementation strategy
 Developing the processes and deliverables for each implementation service with SWO
organization and ensuring their adherence by each entity working on the project
 Supervising the work performed to assure quality and timely completion
 Managing the acceptance of each completed service

SWO´s Benefits
 Established and thoroughly tested practises and methodologies

Deliverables
Delivery of the implementation services respecting the SWO´s objectives

DOCUMENTATION MANAGEMENT
Documentation management provides for the delivery and electronic storage of all documentation
generated during the implementation of the project in a cohesive and structured manner. A professional
archiving of the very large number of documents produced during project implementation permits the
efficient operation of the network as network enhancements or maintenance requires fast access to the
information.

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Tasks
 Defining the principles and procedures for managing the documentation
 Defining a consistent form and content for each category of documentation and supervising its
adoption by the many parties working on the project
 Collecting validating and integrating into an electronic database all documentation generated
from the relevant parties

Benefits
 The delivery of all documentation in a cohesive and structured manner
 The electronic storage of the documentation in a powerful database
 Fast and easy access to the documentation

Deliverables
 As-built site documents
 Equipment user and maintenance manuals
 Software release management documents
 Acceptante Documents

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