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Michael D. Smith: 113 S Woodstone Dr. Clayton, NC 27527 919-744-4452

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113 S Woodstone Dr.

919-744-4452
Clayton, NC 27527 mnc100@earthlink.net

Michael D. Smith
I was born and raised in Raleigh, NC and have a family of 7. We
currently live in Clayton about 15 miles outside of Raleigh. I
decided in 2007 to return to school and obtain my bachelors degree
in computer science with an emphasis in networking and
information system security. I have an extensive background in
sales, which has helped me hone my people skill that will benefit
your company in various ways. From management in a large retail
environment to ownership of my own jewelry company, I have
gathered many one on one skills to enhance your company when
hired.
___________________________________________________________

Professional
While in school I have been working for RockingR a Dish Network
Experience
Satellite installation company as a field service manager/technician
specializing in customer service. Before this I began my 18-year
jewelry career in Raleigh, NC at Land’s Jewelers as a bench jeweler.
At that time I received my GIA diplomas in diamond grading and
color stones. From there I honed my repair and design skills
becoming an asset to the company. I left Land’s Jewelers to spring
my career in diamond sales spending a year at Clayton Jewelers
gaining management skills. In 1996 I opened Mike Smith Jewelers.
In those 7 years my venture increased from $100,000 to $450,000.
In 2000 to 2001 I was the number one Moissanite retailer for C3,
known today as Charles and Colvard. In 2003 I managed the
jewelry repair department of Sterling Jewelers until I transitioned
over to diamond sales for Sterling Jewelers retail division (Jared the
Galleria of Jewelry). From 2006 to 2007 I was one of the district’s
top diamond sales persons increasing my sales from $450,000 to
$875,000 becoming one of the top 10 diamond sellers in the district.

 Associates Degree in AAIT/Networking, , GPA 3.36


Education/Military
 GIA, Graduate in diamond grading, color stones
 DCA certified in Diamonds
 Repair and stone setting diploma’s
 US Marine Corps 1990 to 1996 2yr active, 4yr reserves ending
rank of Sgt. Security Clearance - inactive
 W.G. Enloe HS, Diploma

 Certifications A+, Net+

Continuing Education
Working on certification in MCP estimated completion Oct 2010.
Working on Bachelors Degree BAIT/Information Systems Security
estimated completion January 2011.

Work Experience 2007- Current RockingR Raleigh,


Greenville, NC
DishNetwork and WildBlue Satellite qualified Field Service Manager.
(Eastern NC)Nov 2008-July 2009, NRNC Assistant Manager. (Raleigh)
July 2009-current.
Able to motivate and gain the respect of 20 technicians to control
and comply with set standards. Route and manage 50 jobs per day
with a completion rate of 85% and a tc rate of 6%... Started in 2007
part time full time in 2008.

2006-2008 Sterling Jewelers Cary,


NC
Diamond Sales (Jared the Galleria of Jewelry)
Increased personal sales from $450,000 to $875,000 doubled sales
volume in 12 months. Becoming one of the top 10 sales
professionals in the southeastern district.
2003-2006 Sterling Jewelers Cary, NC
Repair Dept Manager
Managed 9 jewelers, having control over 14 jewelry stores
maintaining a repair volume of 1800 to 3000 repaired items
monthly. Using conflict management between repair shop and retail
stores. Very good people skills needed to resolve issues.
(Kay’s Jewelers, Jared, Marks and Morgan).

1996-2003 Mike Smith Jewelers, Inc Cary, NC


Owner and President
Increased yearly sales from 100,000 to $450,000
Managed 4 sales representatives. Number one in moissanite sales in
country for Charles and Colvard

1990-1995 Land’s Jewelers Raleigh, NC


Repair Jeweler and designer
Maintained repair shop averaging 30 repairs a day.

Interest Family, Church, Sports, Computers

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