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    Concept Note - L&D

    Uploaded by

    smita75
    The concept note outlines an L&D platform to provide training to frontline sales executives and channel partners through various traditional and modern methods. For sales executives, the training will include e-learning modules, workshops with facilitator-led sessions and simulations, assigned coaching, and impact measurements. Channel partners will have a multi-level mobile/e-learning program with quizzes, mentor conversations, and optional simulations to reinforce learning. The interventions will focus on areas like market intelligence, channel connectivity, collaboration, customer service, sales acumen, and sales management.

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    © All Rights Reserved
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    Concept Note - L&D

    Uploaded by

    smita75
    135 views2 pages
    The concept note outlines an L&D platform to provide training to frontline sales executives and channel partners through various traditional and modern methods. For sales executives, the training will include e-learning modules, workshops with facilitator-led sessions and simulations, assigned coaching, and impact measurements. Channel partners will have a multi-level mobile/e-learning program with quizzes, mentor conversations, and optional simulations to reinforce learning. The interventions will focus on areas like market intelligence, channel connectivity, collaboration, customer service, sales acumen, and sales management.

    Original Description:

    Concept Note - Learning and Development

    Original Title

    Concept Note- L&D

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    The concept note outlines an L&D platform to provide training to frontline sales executives and channel partners through various traditional and modern methods. For sales executives, the training will include e-learning modules, workshops with facilitator-led sessions and simulations, assigned coaching, and impact measurements. Channel partners will have a multi-level mobile/e-learning program with quizzes, mentor conversations, and optional simulations to reinforce learning. The interventions will focus on areas like market intelligence, channel connectivity, collaboration, customer service, sales acumen, and sales management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    135 views2 pages

    Concept Note - L&D

    Uploaded by

    smita75
    The concept note outlines an L&D platform to provide training to frontline sales executives and channel partners through various traditional and modern methods. For sales executives, the training will include e-learning modules, workshops with facilitator-led sessions and simulations, assigned coaching, and impact measurements. Channel partners will have a multi-level mobile/e-learning program with quizzes, mentor conversations, and optional simulations to reinforce learning. The interventions will focus on areas like market intelligence, channel connectivity, collaboration, customer service, sales acumen, and sales management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Concept Note – L&D interventions for frontline Sales Executives and

    Channel Partners
    Need
    To create an L&D platform which is easy to administer to a multi-location and caters to both front line
    sales executives and Channel Partners.

    Approach
    The approach to include different traditional and modern methods of learning.

    Design:

    Workshop Design to include:


     Workshop Design aligned to a Business Challenge.
     Learning session by facilitator followed by a Facilitator Driven Simulations reinforcement for
    sustained learning and impact. The simulation exercise only to focus on 2-3 learning outcomes.
     Followed by takeaways such as Digital Retention modules
     Post training coach/mentor assigned for handholding participants for the learning to be
    implemented at workplaces.
     Real time projects to be assessed by the facilitator/ internal coach.
     Measure the impact on pre-decided parameters

    Details of L&D Intervention

    For Front Line Sales

    Distribution Sales Program created on E-Learning / Mobile Platform based on business and market
    conditions to help drive business understanding & improved channel performance &collections from the
    sales team. Distribution Sales Program to have the following components:
    1. E- learning and mobile interface
    2. Learning session by facilitator
    3. Facilitator driven Simulations reinforcement
    4. takeaways such as Digital Retention modules
    5. Post training coaching/mentoring assigned for handholding participants for the learning to be
    implemented at workplaces.
    6. Real time projects to be assessed by the facilitator/ internal coach.
    7. Impact measurement

    For Channel Partners


    A consolidated program in levels to be created on a mobile/ E-learning platform. The motivation to
    complete a level could be a rating assigned to them. Each level to end with a small quiz and a mandatory
    conversation which their mentor. Learning outcomes reinforced with Facilitator driven Simulations
    (optional).

    Areas Interventions

    Market intelligence
    • Industry trends
    • Product benchmarking and mapping
    • Competitor mapping and segmentation

    Channel connect
    • Effective / customized personal communication
    • Relationship building
    • Negotiation
    • Networking

    Collaboration
    • Organizational awareness
    • Cross-functional collaboration

    Customer service / delight


    • Feedback and responsiveness
    • Service orientation
    • Net Promoter Score

    Sales acumen
    • Selling Skills (Channel, Direct)
    • Product Knowledge
    • Sales Cycle (Prospect to Collection)
    • Sales Activity Planning
    • Using Sales Technology
    • Managing key relationships

    Sales management
    • Territory mapping & allocation
    • Competition tracking & market share
    • Field Coaching and Mentoring
    • Sales performance management
    • Account Management

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