Getting Started with WebEx Training Center

About this guide

This guide introduces you to Training Center and provides basic information Refer to the table below to locate the information you need. Feature descriptions
about using its many features. For more information about using these and step-by-step procedures are grouped under the larger training session tasks you
features, refer to the online Help on your Training Center Web site. are performing, such as scheduling a training session, sharing information, or
housekeeping and management tasks, such as muting and unmuting microphones.

Set up tasks Scheduling tasks Sharing information Interacting with attendees Managing training sessions

Learn about your account, Learn about scheduling a training Review ways of sharing documents, Enrich your training session using Assign and remove privileges,
Training Manager, and other session and how to set up an Instant applications, Web browsers and your video, chat, and other tools ...... 23 mute attendees’ microphones
features........................... 2 training session .............................. 5 desktop ....................................... 13 and use other tools to control
your training session ............. 42
Highlights: Highlights: ■ Highlights: Highlights: Highlights:
■ Your user account ...... 2 ■ Types of training sessions ........ 5 ■ Sharing options ...................... 14 ■ Sending chat .......................32 ■ Assigning privileges ......... 43
■ Logging in .................. 2 ■ Scheduling a training session .... 6 ■ Sharing documents ................ 15 ■ Using Q & A .........................32 ■ Muting and unmuting
■ Training Manager....... 3 ■ Adding tests ............................ 10 ■ Sharing software (applications, ■ Hands-on Lab......................34 microphones ............. ...... 44
■ Finding your session .. 4 ■ Scoring tests ........................... 12 browsers, desktops) ............... 19 ■ Breakout sessions ...............36 ■ Inviting attendees during a
■ Transferring files .................... 22 training session ................ 45
■ Joining a training session ■ Starting an instant training session ■ Teleconferencing.................36
4 13 ■ Recording a training session .. 22 ■ Transfer host role ............. 45
■ Using video ..........................41
■ Removing participants...... 45
■ Polling participants ..............42
■ Ending a training session . 46
■ Participant roles.................. 42
■ Viewing usage reports...... 46
Tools you can use: Tools you can use: ■ Tools you can use: Tools you can use: Tools you can use:
■ Session Calendar.....4 ■ Test Library ............................. 11 ■ Annotation tools ..................... 16 ■ Panel resizing ..................... 23 ■ Icons on the Participants
■ View tools............................... 17 ■ Right-click menu.................. 31 panel ................................ 30
■ UCF for multimedia ................ 18 ■ Video ................................... 41 ■ Usage reports................... 46

Training Center 4.6

46
2 of 52 Getting Started with WebEx Training Center

4 Provide the required information, and then click Sign Up Now.

Set up tasks
Logging in and out
■ Obtaining a user account................................................................... 2
■ Logging in and out ............................................................................. 2 You must log in to your Training Center Web site to schedule and start your
■ If you forget your password ............................................................... 2 training sessions and access your account features. Your site administrator
■ Setting up Training Manager for Windows ......................................... 3 provides you with your user name and default password for your account.
■ System requirements ........................................................................ 3
■ Browsing the Session calendar ......................................................... 4
N o t e You do not need to log in to your site to attend a training
■ Joining a training session .................................................................. 4 session, unless the training session host specifies that all attendees
must have a user account.

Obtaining a user account

To log in to Training Center:
Once you obtain a user account, you can host training sessions using your 1 Go to your Training Center Web site.
training session service. You need not obtain a user account to attend training
sessions. The address for your site is usually in the following format:

You can obtain a user account in one of two ways: <your_company>.webex.com

■ The site administrator for your Training Center Web site can create a user 2 On the navigation bar, click Log In.
account for you.
3 Provide your user name and password.
■ If your site administrator has made the signup feature available, you can
4 Optional. To automatically log in to Training Center whenever you access
sign up for an account on your Training Center Web site at any time.
it, click the Save my user information for automatic login check box.
To obtain a user account using the signup feature: 5 Click Log In.

1 Go to your Training Center Web site.

To log out from Training Center:
Your address for your site is usually in the following format:
To log out from your Training Center Web site, on the navigation bar at the
<your_company>.webex.com top of the page, click Log Out.
2 On the navigation bar, expand Set Up.
If you have forgotten your user name or password
3 Click New Account.
If you have forgotten either your user name or password, you can quickly
This option is available only if your site has the self-registration feature. obtain it.
Getting Started with WebEx Training Center 3 of 52

To obtain your user name or password: ■ 56K or faster Internet connection

1 On the navigation bar, click Log In.

Important
2 On the Log In page, click Login Assistance.
If you want to share a presentation that was created using Microsoft
3 Provide your email address, and then click OK.
PowerPoint 2002 for Windows XP, an Intel Celeron or Pentium 500 MHz or
Your Training Center Web site immediately sends you an email message faster processor is highly recommended. However, you cannot share other
containing your account information. types of presentation or documents unless you either:
■ Sign in to your computer as an administrator before starting or joining a
training session for the first time, or

Setting up Training Manager for Windows ■ Have a Windows NT or 2000 administrator set up your computer for you.

Subsequently starting or joining an event does not require administrator

Training Manager is a software program that you install on your computer privileges.
and use when participating in a training session. Training Manager provides
the options that you use to share information—such as presentations and
applications—send chat messages, send and receive live video, record a To set up Training Manager for Windows:
training session, and so on.
1 On the navigation bar, expand Set Up, and then click Training Manager.
The Training Manager software provides the work space for your training
session. The Set Up page appears.

2 Click Set Up.

System requirements 3 If a security dialog box appears, do one of the following:
Your system must meet these requirements for installing Training Manager
for Windows: ■ If you are installing Training Manager on Microsoft Internet Explorer,
click Yes.
■ Microsoft Windows 98, ME (Millennium Edition), 2000, NT, or XP
■ If you are installing Training Manager on Netscape Navigator, click
■ Intel x86 (Pentium 400 MHz +) or compatible processor Grant.
■ 32 MB RAM (64 MB recommended) Setup continues. A progress message box appears, indicating the progress
■ Microsoft Internet Explorer 5.6 or later, Mozilla 1.6 or later, Netscape
of setup.
Communicator 7.x, Firefox 1.0 Once setup is complete, the Setup Complete page appears.
■ JavaScript and cookies enabled on the Web browser
4 Click OK.

You can now start, schedule, or join a training session.

4 of 52 Getting Started with WebEx Training Center

Browsing the Session Calendar Joining a training session

The Live Sessions page includes a training session calendar, which provides If a training session host invites you to a training session, you receive an
upcoming, daily, weekly, and monthly views of all scheduled or in-progress invitation email message that includes information about the training
training sessions on your site, as well as a list of all training sessions being session, instructions for joining the voice conference, and a link that you can
hosted on the current date. Using the calendar, participants can click to join the training session.
■ search for a training session This example of a training session invitation shows the level of detail
included:
■ obtain information about a training session

■ register for a training session

■ join a training session

The following figure shows the Upcoming view of the Live Sessions page.

Click this link

to join the
training
session

T i p A training session invitation also includes a link that you can

click to add the training session to any calendar program that
supports the iCalendar format, such as Microsoft Outlook or Lotus
Notes.
Getting Started with WebEx Training Center 5 of 52

You can also join a training session directly from your Training Center Web To join a training session from an invitation email message:
site or from the host’s Personal Meeting Room page. The steps for joining a
training session from your site differ, depending on whether the training 1 Click the link in the message to join the training session.
session is listed or unlisted—that is, whether or not the training session 2 On the Session Information page that appears, click Join Now.
appears on the public training session calendar and the host’s Personal
Meeting Room page.
Once you join a training session, instructions for joining the voice conference
automatically appear on your screen. This illustration shows sample
instructions for a call-in teleconference:
Scheduling tasks
■ Types of training sessions ................................................................. 5
■ Scheduling the training session ......................................................... 6
■ Adding a test to the training session................................................. 10
■ Scoring and grading tests ................................................................ 12
■ Starting an Instant Session .............................................................. 13

Types of training sessions

Notes Using Training Center, you can set up a scheduled, instant, or audio only
training session. When setting up any type of training session, you can specify
■ To participate in a training session, you must use Training Manager. If you that it is either listed or unlisted.
have not yet set up Training Manager on your computer, you can do so
before joining a training session to avoid a delay. Otherwise, once you join
a training session, your Training Center Web site automatically sets up
Training Manager on your computer. For more information about setting
up Training Manager on your computer, see “Setting up Training
Manager for Windows” on page 3.
■ You need not have a user account or log in to your site to join a training
session, unless the host has specified that all training session participants
must have a user account. You need not have a user account or log in to
your site to join a training session.
6 of 52 Getting Started with WebEx Training Center

The following table defines each type of training session.

Scheduling a training session
Session Type Description
When scheduling a training session, you must specify a training session topic
Scheduled A training session that you schedule for a specific date and and starting time. You can also specify several options to provide security for
time, using the Schedule a Training Session wizard. When and to customize your training session.
scheduling a training session, you can
■ Specify a recurrence pattern for the training session You can schedule a training session quickly from the Schedule Training
■ Schedule and start a training session for another user Session page. You can click the Start button at any time to start your training
who has granted you scheduling permission session.
■ Specify voice conferencing options
■ Send invitations to participants To schedule a training session:
■ Require attendees to register for a training session, 1 Log in to your Training Center Web site.
which lets you collect information from attendees and
enhances the security of your training session 2 On the navigation bar, expand Host a Session to view a list of links.
■ Choose which default training session privileges you
want attendees to have 3 Click Schedule Training.
■ Choose which training session options you want to turn
4 Scroll to Session and Access Information, enter your information, and
on or off, such as chat, video, and so on
make your selections.
■ Let attendees join the training session before its
scheduled starting time—that is, before you start it
■ Choose a presentation or document to share
automatically once a participant joins the training session
Instant An impromptu training session that you set up and start
immediately, using the Instant Session page. When setting
up an instant session, you can specify voice conferencing
options only.
Audio Only A training session that is a standalone teleconference.
Listed A training session that appears on your Training Center Web
site’s calendar and your Personal Meeting Room page.
Because these pages are publicly accessible, visitors can
view lists of training sessions on these pages.
Unlisted A training session that does not appear on any pages on
your Training Center Web site. To join an unlisted training
What you can do here
session, attendees must provide the training session ■ Specify whether you are setting up a training session on someone’s behalf
number. Your training session service automatically
and the name of that person.
generates a unique training session number for each
training session that you host. ■ Define a topic for the training session.

■ Set the training session password, if required

Getting Started with WebEx Training Center 7 of 52

■ Specify whether the training session is listed on the training session To provide audio during a training session, you can use one of the following
calendar. To enhance training session security, you can opt not to list the voice conferencing services:
training session on the training session calendar. Choosing Unlisted will:
■ Integrated call-in teleconference—If your training session service
† Hide information about the training session, such as its host, topic, and provides toll-free call-in teleconferencing, both a toll-free number and a
starting time toll number are available. The toll number allows participants who cannot
call the toll-free number—such as participants in countries other than the
† Help prevent unauthorized access to the training session
U.S. or Canada—to join the teleconference.
■ Select tracking codes, if your administrator has set them up.
■ Integrated call-back teleconference—A teleconference that a participant
Tracking codes may identify your department, project, or other can join by providing his or her phone number when joining a training
information that your organization wants to associate with your training session.
sessions. Tracking codes can be optional or required, depending on how
■ Third-party or internal teleconference—You can use any third-party
your site administrator set them up.
teleconferencing service or internal teleconferencing system, and provide
5 Scroll to Teleconference and make your selections. instructions for joining a teleconference when setting up a training
session. Your instructions automatically appear in a message box when a
participant joins the training session.
■ Integrated VoIP conference—A voice conference in which participants
use computers with audio capability to communicate over the Internet
rather than the telephone system.
6 Scroll to Date and Time and make your selections.

What you can do here

■ Set up a WebEx integrated teleconference with a toll or toll-free number
or use a third-party conferencing service.
■ Opt to have attendees call in to the conference or have them receive a call
back.
■ Include an Integrated VoIP conference and a traditional teleconference in What you can do here
your training session.
■ Set the date and time for the training session

■ Select the number of minutes before the training session’s starting time
Note You start your Integrated VoIP conference after you start during which attendees can join the training session.
your training session.
■ Set an occurrence pattern for the training session.
8 of 52 Getting Started with WebEx Training Center

■ Set the time zone in which the training session time will appear on the What you can do here
calendar.
■ Specify whether attendees must register to attend a training session.
■ Set the duration for the training session.
■ If attendees must register, select which information attendees must
7 Scroll to In-session Hands-On Lab and make your selections. provide on the registration form.
■ Approve registration requests automatically.

9 Scroll to Invite Attendees and enter information for the attendees you
wish to invite.

What you can do here

■ Invite attendees to your training session, by entering their names and
email addresses, or selecting them from your address book.
What you can do here
■ Enter the number of attendees.
■ Select whether to use a Hands-on Lab during the training session.
10 Scroll to Invite Presenters and enter information for the presenters you
■ Check the availability of computers in the Hands-on Lab that you select. wish to invite.
■ Select the number of remote computers to reserve during the training
session.
8 Scroll to Registration and make your selections.

What you can do here

■ Invite presenters to your training session, by entering their names and
email addresses, or selecting them from your address book.
■ Enter the number of presenters.
Getting Started with WebEx Training Center 9 of 52

11 Scroll to Session Options and make your selections. 12 Scroll to Email options and make your selections.

What you can do here

■ Select which invitation, update, registration, or reminder emails to send to
attendees, presenters, or the host.
What you can do here
■ Modify invitation, update, registration, or reminder emails.
■ Select the training session privileges that attendees have once the training
session starts. You can allow attendees to: ■ Select when to send the reminder emails.

† Save, print, or annotate any shared documents, presentations, or 13 Scroll to Session Information and make your selections.
whiteboards that appear in their content viewers.
† View the list of training session participants.
† Navigate independently through pages. slides, and whiteboard
displayed in their content viewer
■ Select which options, such as chat, video, and recording, are available
during the training session.
■ Require attendees to have an account on your Training Center Web site.

■ Specify a URL destination that appears after the training session ends.

■ Specify whether attendees can share UCF rich media files.

■ Specify alerts that play when a participant joins or leaves the

teleconference, if you use integrated teleconferencing.
■ Include a message that appears when attendees join the training session.

What you can do here

Note A presenter can change the default privileges for all
attendees or individual attendees at any time during a training session. ■ Type an agenda or a description, which the attendees can view before the
training session starts.
■ Upload a photo to the Session Information page.

■ Automatically show a document or presentation to participants once they

join the training session.
10 of 52 Getting Started with WebEx Training Center

■ Select whether the Quick Start page will appear upon joining a training
session or a breakout session.
Adding a Test
14 Scroll to Course Material to add files for your training session.
To test attendees, you must add tests to the training session that they will be
attending.
Before you can add tests, do the following to turn on the Testing feature:
■ Schedule, but do not start, a session.

■ Require attendee registration for the session.

What you can do here To require attendee registration, select Attendee Registration when
scheduling or updating the session.
■ Upload a file to My Folders on your Training Center Web site.

■ Publish course material for participants to download prior to the training To add a test to a scheduled training session:
session.
1 Do one of the following:
15 Scroll to Tests.
■ From the Session Scheduled page, click Add a test.

■ From the Session Information page for the session, click Add New Test.

2 On the Add Test page, select one of the following and click Next:

■ Create a new test

■ Copy an existing test from the Test Library

What you can do here
Select the test you want to copy from the Test Library and click Next.
■ Ensure that registration is enabled—a requirement if tests will be used
during the training session. ■ Import test questions from saved test or poll questionnaire (*.atp or
*.wxt file)
■ Learn how to add a test to your training session once it has been scheduled.
You can add a test from the confirmation page that appears, or from the Select the file and click Next.
Session Information page.
3 Compose or edit the test, and click Save.
16 Start or schedule the training session:
4 Specify delivery options, such as the test date and time limit, and click
■ If the training session’s starting time is the current time, click Start to Save.
start the training session.
The Manage Test page appears. The following figure shows an example of
■ If the training session’s starting time is after the current time, click the Manage Test page.
Schedule.
The Session Scheduled page appears, confirming that you set up the
training session successfully. You also receive a confirmation email.
Getting Started with WebEx Training Center 11 of 52

3 Click the Insert Question link to add a question or instructions to the test.

The Add Question window appears.

4 Click the Question Type drop-down list.

5 In the drop-down list, do one of the following:

■ Choose Instructions to add instructions in the beginning of the test,

and click Save.
■ Choose one question type, compose the question, specify the correct
answers, and click Save.
6 Follow the same instructions to add additional questions to the test.

7 In the Scoring Panel area for each question, specify a score for the correct
answer and optionally type scoring guidelines or comments for the person
5 To return to the Session Information page, click Done.
who will score the test.
Follow the same instructions to add multiple tests to a session.
8 To rearrange questions, click the Move Up or Move Down links. To edit a
question, click Edit.
To create a test:
9 Click Save.
1 Do one of the following:

■ On the Test Library page, click Create New Test. To add a test from the Test Library:
■ On the Session Information page, click Add New Test. Select Create a 1 Do one of the following:
new test, and click Next.
■ From the Session Scheduled page, click Add a test.
The Create Test page appears.
■ On the Session Information page, click Add New Test.
2 Specify the following:
2 Select Copy an existing test from the Test Library, and click Next.
■ Test title and description
The Select from Test Library page appears.
■ Maximum score — Select the check box and type the score in the text
box to specify the maximum score an attendee can receive. 3 Select a test and click Next.

■ Grade — Select the check box to assign a grade based on the attendee’s The Edit Test page appears.
scores. Click the Specify Grades link to specify a grading scale.
4 Make any changes if necessary and click Save.
■ Display question — Select one of the following:
5 Specify test delivery options and click Save.
† All questions in one page
The Manage Test page appears.
† One question per page
12 of 52 Getting Started with WebEx Training Center

6 Make any changes if necessary and click Done. The Submitted Tests page appears. This page lists attendees who have
submitted their tests and attendees who have received their scores and
The Session Information page appears, with the title of your test included grades, if assigned. You can also view the questions and grading scale, if
in the Title section. specified.

To start an in-session test:

1 After the session starts, choose Testing in the drop-down list on the
Participants panel.

2 Select the title of the test, and then click Launch for All.

3 On the page that appears, click Start Test.

Scoring and grading answers for a test

Training Center automatically checks attendees’ answers against the correct
answers you specified when creating the test and then scores the results. If a
test contains essay or fill-in-the-blanks questions, you must manually review
and score the test. A complete score is unavailable until you finish scoring the
essay or fill-in-the-blanks questions.
3 To score an attendee’s test, click the Score Answers link for the attendee or
To score the answers for a test: click the attendee’s name.
1 From the Session Information page, in the Test section, select the test title The Score Submitted Answers page appears. All answers, except for essay
and click View. questions, are automatically scored. A partial score appears in the Results
The Manage Test page appears. area. Although fill-in-the-blanks answers are scored automatically, you
may want to review them and change the scores, if necessary.
2 In the Student Answers section, click View and Score Answers.
4 Review the essays or fill-in-the-blanks answers that need manual scoring,
and specify the scores for the essays.

■ To quickly go to a question that needs manual scoring, go to the

Unscored questions section, choose a question in the drop-down list,
and click Go.
■ To change the score for a fill-in-the-blanks answer, select correct or
incorrect for the question. Clicking Save updates the score.
5 Optionally type comments for the attendee.

6 Click Save to update the score or your comments.

Getting Started with WebEx Training Center 13 of 52

The test results are updated on the View Test Results page. If you have
specified to send grade reports to attendees, the attendee receives the
update via email. Sharing—the core of your
training session
Starting an Instant Session
■ Sharing options ............................................................................... 14
You can start a training session at any time, without the need to schedule it ■ Sharing documents and presentations ............................................ 15
first. When starting an instant training session, you can also set up an ■ Accessing tools for sharing .............................................................. 15
integrated voice conference. Once you start the training session, you can send ■ Annotation tools............................................................................... 16
invitation email messages to attendees, if necessary. ■ View tools ........................................................................................ 17
■ Sharing whiteboards........................................................................ 17
To start an Instant Session: ■ Sharing multimedia in a WebEx training session.............................. 18
1 Log in to your Training Center Web site. ■ Granting sharing privileges .............................................................. 18
■ Sharing software ............................................................................. 19
2 On the Training Center navigation bar, expand Host a Session, and then ■ Sharing your desktop....................................................................... 20
click Instant Session.
■ Sharing a remote computer ............................................................. 20
3 Specify information about the training session. ■ Tips for sharing software.................................................................. 20
■ Transferring files during a training session....................................... 22
4 Click Start Session.
■ Recording a training session............................................................ 22
5 Optional. Send invitations to your training session in one of the following
ways:

† On the Participant menu, point to Invite, and then choose By Email.

† On the Participants panel, click the Invite button, and then enter an
email address on the window that appears.
14 of 52 Getting Started with WebEx Training Center

Sharing options
Training Center provides you with a variety of options for sharing
information in a training session. The following table describes the
advantages and disadvantages among these options.

Sharing Option Advantages Disadvantages

Presentation and document ■ Is faster and more bandwidth efficient than application or desktop sharing. ■ Does not let you edit the content during the training session.
sharing ■ Is ideal for sharing presentations or documents that you do not want to edit
during the training session.
■ Lets you and participants annotate content.
Application sharing ■ Lets you edit the content of any presentation or document open in the ■ Requires more bandwidth than presentation or document
application. sharing.
■ Lets you grant attendees control of the application.
■ Is ideal for software demonstrations.
■ Lets you and attendees annotate the application and documents that are open
in it.
Desktop sharing ■ Lets you quickly share multiple applications at once. ■ Requires the most bandwidth among sharing options.
■ Lets you show any part of your desktop, including file directories. ■ Lets an attendee with remote control access any part of your
■ Lets you grant attendees control of your desktop, access files, and run computer and modify any files, which may be a security
applications. concern.
■ Lets you and attendees annotate your desktop and any applications.
Web browser sharing ■ Lets you guide attendees to various Web pages and sites on the Web. ■ Does not display media effects or transmit sounds on Web
■ Lets you grant attendees control of your Web browser. pages.
■ Lets you and attendees annotate Web pages. ■ Does not let attendees interact with Web pages
independently.
Web content sharing ■ Displays media effects and transmits sounds on Web pages. ■ Does not let you guide participants to other Web pages.
■ Lets attendees interact with Web pages independently.
Getting Started with WebEx Training Center 15 of 52

The shared document or presentation appears in the content viewer, as in

the example below:
Sharing documents and presentations
You can share one or more presentations or documents you have created using
word processing, presentation, or graphics programs. Document and
presentation sharing is ideal for presenting information that you do not need
to edit during the training session, such as a slide presentation.
Attendees view the shared document or presentation in their content viewers.
They do not need to have the applications used to create the documents
available on their computers. Attendees can also view any animation and
transition effects on shared Microsoft PowerPoint slides.
Once a training session starts, you can open a document or presentation to
share. You do not need to select it or “load” it before the training session.
While sharing a document or presentation, you can:
■ Make annotations

■ Use a pointer to emphasize text or graphics

■ Save it to a file

■ Print it

■ Display it at various magnifications, in miniature (thumbnails), and in a

full-screen view T i p For tips that can help you to share documents and
■ Synchronize all participants’ displays with the display in your content
presentations more effectively, see “Tips for sharing software” on
viewer page 21.

At any time during a training session, you can grant attendees privileges that
allow them to annotate, save, print, and display different views of shared
presentations or documents. Accessing tools for sharing
As you start sharing documents and applications during your training
To share a document or presentation: session, tools are available at your fingertips.
1 On the Share menu, choose Presentation or Document. In this example, the host has opened a presentation to share with training
session participants.
The Share Presentation or Document dialog box appears.
Notice the changes in the window. You now have access to:
2 Select the document or presentation that you want to share.
■ Annotation tools for highlighting and referring to elements in the
3 Click Open. presentation or application you are sharing
16 of 52 Getting Started with WebEx Training Center

■ View tools for displaying document and presentations in different ways, Annotation tools
such as showing thumbnails of the pages
Text tool Rectangle tool Annotation Color tool
■ Previous and Next buttons, for moving around in a document

■ Viewer tabs, which appear for each open document or whiteboard—you

can rename or change the order of the tabs by right-clicking each tab’s
name

Pointer tool Line tool Highlighter tool Eraser tool

Viewer tabs

Tool Description

Text tool Rectangle tool Annotation Color tool Pointer Lets you point out text and graphics on shared content. The
pointer displays an arrow with your name and annotation
Eraser tool color. To display the laser pointer, which lets you point out
text and graphics on shared content using a red “laser
Pointer tool Line tool Highlighter tool beam,” click the downward-pointing arrow. Clicking this
button again and then clicking the Close button turns off the
Previous page Next page pointer tool.
Text Lets you type text on shared content. Attendees can view
the text you have entered after you type it and click your
mouse in the content viewer, outside the text box.
To change the font, on the Edit menu, choose Font.
Clicking this button again and then clicking the Close button
Standard Full-Screen turns off the text tool.
View View Zoom In
Line Lets you draw lines and arrows on shared content. For more
options, click the downward-pointing arrow. Clicking this
button again and then clicking the Close button turns off the
View Synchronize Displays LIne tool.
Thumbnails for All
Rectangle Lets you draw shapes, such as rectangles and ellipses on
shared content. For more options, click the downward-
pointing arrow. Clicking this button again and then clicking
the Close button turns off the Rectangle tool.
Highlighter Lets you highlight text and other elements in shared
content. For more options, click the downward-pointing
arrow. Clicking this button again and then clicking the Close
button turns off the Highlighter tool.
Getting Started with WebEx Training Center 17 of 52

Tool Description Tool Description

Annotation Displays the Annotation Color palette. Select a color to Zoom In/ Lets you display shared content at various
Color annotate shared content. The Annotation Color palette magnifications. Click this button, and then click the page,
Zoom Out
closes. slide, or whiteboard to change its magnification. For more
magnification options, click the downward-pointing arrow.
Eraser Erases text and annotations or clears pointers on shared
content. To erase a single annotation, click it in the viewer. Synchronize For presenters, synchronizes all participants' displays
For more options, click the downward-pointing arrow. Displays for All with your display. Helps to ensure that all participants are
Clicking this button again and clicking the Close button viewing the same page or slide, at the same
turns off the eraser tool. magnification, as in your display.

View tools

Standard View Full-Screen View Zoom In

Sharing whiteboards
Sharing a whiteboard allows you to draw objects and type text that all attendees can
see in their content viewers. You can also use a pointer to emphasize text or graphics
View Thumbnails Synchronize Displays on a whiteboard.
for All
While sharing whiteboard, you can:
■ Display it at various magnifications, in miniature (thumbnails), and in a full-
Tool Description screen view
Standard View/ Clicking Standard View displays the shared content as ■ Save it
you would normally view it. To display thumbnails, or
View Thumbnails
miniatures, of shared pages, slides, or whiteboards to the ■ Print it
side of the content, click View Thumbnails. This tool
helps you locate a page or slide quickly. ■ Synchronize attendees’s displays with the display in your content viewer

Click Standard View to return to normal viewing of the If you grant annotation privileges to attendees, you and attendees can draw and type
shared content. on a whiteboard simultaneously. You can also allow attendees to save, print, and
Full-Screen View Displays shared content in a full-screen view. Helps you display different views of shared whiteboards.
to ensure that participants can view all activity on your
screen. Also helps to prevent participants from viewing or To share a whiteboard:
using other applications on their screens during a
presentation. On the Share menu, choose Whiteboard.
Click ESC to return to the content viewer.
When sharing a whiteboard:
■ You can add multiple pages to a shared whiteboard. For details, consult the users’
guide or online Help.
18 of 52 Getting Started with WebEx Training Center

■ You can share multiple whiteboards. For each whiteboard that you share, Granting document, presentation, and whiteboard
Training Manager creates a new Whiteboard tab in the content viewer. sharing privileges
By default, only the presenter can share a document, presentation, or
Sharing multimedia in a WebEx training session whiteboard during a training session. However, you can allow all attendees or
During a training session, you can share the following types of media files in individual attendees to share their own presentations or documents or
the content viewer: interact with pages, slides, and whiteboards that others share. You can also
remove these sharing privileges from attendees at any time.
■ WebEx Recording Format (WRF) files

■ video files To specify attendee privileges for shared content in the content
viewer:
■ audio files
1 In the Session window, on the Participant menu, choose Assign
■ Flash movie and interactive Flash files
Privileges.
■ Web pages
The Assign Privileges dialog box appears.
You can share media files in either of two ways:
2 To grant privileges to or remove them from all attendees at once, select All
■ In a Microsoft PowerPoint presentation—You can share media files that attendee privileges.
play on Microsoft PowerPoint slides. Using the WebEx Universal
Communications Toolkit, a plug-in for Microsoft PowerPoint, you can 3 Under Document, select or clear the check boxes for any of the following
insert UCF media objects into your slides. Depending on the options you sharing privileges that you want to grant to or remove from all attendees,
choose in the toolkit, the media object can either respectively:
† link to a media file that resides on your computer, another computer ■ Save
on your local network, or a remote server
■ Print
† contain a media file as part of your presentation file
■ Annotate
You can download the Universal Communications Toolkit from your
Training Center Web site. For information about using the Universal 4 Under View, select or clear the check boxes for any of the sharing privileges
Communications Toolkit, refer to the guide Getting Started with WebEx that you want to grant to or remove from all attendees, respectively:
Universal Communications Toolkit, which is available on your Training ■ Attendee list
Center Web site.
■ Any document
■ As a standalone file—You can share a media file directly in the content
■ Thumbnails
viewer. Training Manager creates a UCF media object for the file
automatically, which appears in the content viewer. ■ Any page
A UCF media object contains options and controls that you can use to display 5 Under Training session, select or clear the Share documents check box to
or manipulate its associated media file. grant to or remove the privilege from all attendees, respectively.
For more information about how UCF works, consult the Training Center 6 Click OK.
User’s Guide or online Help.
Getting Started with WebEx Training Center 19 of 52

2 Optional. To view a list of applications that are installed on your

computer, but not currently running, click View Application.
Sharing software
Use this option to locate an application you want to share, but are not
When you share software, attendees can follow all actions that you take. You currently using.
can also annotate the software, or let an attendee annotate it or control it
remotely. 3 In the list, select the application that you want to share.

You can share these types of software with attendees: 4 Click Share.

■ Applications on your computer Your application appears in a sharing window on attendees’ screens.
■ Your computer’s desktop
Letting an attendee remotely control shared software
■ Web browsers
While sharing the following types of shared software, you can let an attendee
■ Remote computers, if you installed the Access Anywhere Agent on the
control it remotely:
computer
■ application
To share an application: ■ desktop
1 On the Share menu, choose Application. ■ Web browser

The Share Application dialog box appears, showing a list of all applications An attendee who has remote control of shared software can interact with it
currently running on your computer. completely. While an attendee is remotely controlling your shared software,
your mouse pointer is inactive. At any time, however, you can reassume
control of a shared application and regain use of your mouse pointer.
While you are sharing software, any attendee can send a request to control the
software remotely. You can then grant control to the attendee. Alternatively,
you can automatically grant control of shared software to any attendee who
requests remote control.
You can stop an attendee from remotely controlling shared software at any
time.

To let an attendee remotely control shared software:

1 Do either of the following:

■ On the title bar of a window that you are sharing, on the Sharing menu,
point to Allow to Control Remotely.
20 of 52 Getting Started with WebEx Training Center

To allow an attendee to control your desktop remotely:

1 On the title bar of an application you are sharing, on the Sharing menu,
point to Allow to Control Remotely.
■ In the lower-right corner of your computer’s desktop, on the Sharing 2 Select an attendee to control your desktop.
menu, point to Allow to Control Remotely.

Sharing a remote computer

2 Select the name of the attendee whom you want to control the software. Remote computer sharing lets you show all training session attendees the
computer’s entire desktop or specific applications on it, depending on how
you set up the remote computer, and all actions that you take with the
computer.
Sharing your desktop Remote computer sharing can be useful if you want to show attendees an
application or file that is available only on that computer.
Desktop sharing lets you show all training session attendees your computer’s
entire desktop—including any applications and windows that are currently You can share a remote computer during a training session for which you are
open—and all the actions that you take with your desktop. the presenter, if:

Desktop sharing can be useful for technical support. For example, you can ■ You have installed the Access Anywhere Agent on the remote computer.
allow a technical support representative to access your computer and fix a ■ You logged in to your Training Center Web site before joining the training
problem as you watch. session, if you are not the original training session host.
While sharing your desktop, you can: For information about setting up a computer so you can access it remotely,
refer to the Access Anywhere User’s Guide.
■ Control attendees’ views of your desktop.

■ Annotate your desktop, using a highlighter tool. To share a remote computer:

■ Let an attendee control your desktop remotely. For example, you can let If you have already set up a computer for Access Anywhere, you can share the
an attendee edit a document on your computer. computer during a training session.
■ Let an attendee annotate your desktop remotely.
1 On the Share menu, choose Remote Computer.

To share your desktop:

On the Share menu, choose Desktop.
Your desktop appears in a sharing window on attendees’ screens.
Getting Started with WebEx Training Center 21 of 52

The Access Anywhere dialog box appears. ■ If you chose phone authentication, provide your pass code by following
the voice instructions.

Notes

■ If you are not the original training session host, you must log in to your
Training Center Web site before joining a training session in which you
want to share a remote computer. If you are already in a training session,
but did not log in to your site, you must leave the training session, log in
to your site, and then rejoin the training session.
■ If a password-protected screen saver is running on the remote computer,
your training session service automatically closes it once you provide your
access code or pass code.
■ If the remote computer is running Windows NT or 2000, and you must
log in to the computer, send a Ctrl+Alt+Del command to the computer.
■ If you set up the remote computer so you can access multiple applications,
you can share additional applications simultaneously.
2 Under Remote, select the computer that you want to share.

3 Under Applications, select an application that want to share.

If you set up the remote computer so you can access its entire desktop, the Tips for sharing software
option Desktop appears under Applications.
These tips can help you share software more effectively:
4 Click Connect.
■ To improve the readability of shared software, attendees can use the sizing
Depending on the method of authentication that you specified when options on the View menu.
setting up the computer for Access Anywhere, one of the following occurs:
■ To improve the quality of attendees’ views of a shared software, ensure
■ If you chose access code authentication, a dialog box appears, in which that both your monitor display and attendees’ monitor displays are set to
you must provide the access code that you specified when setting up the the same color depth for example, 16-bit color.
remote computer. ■ To improve the performance of software sharing, close all applications
■ If you chose phone authentication, you receive a phone call at the that you do not need to use or share. Also, close any applications that use
number that you specified when setting up the remote computer. bandwidth, such as instant messaging or chat programs, and programs
that receive streaming audio or video from the Web.
5 Do one of the following:

■ If you chose access code authentication, type your access code in the
box, and then click OK.
22 of 52 Getting Started with WebEx Training Center

■ Application and Web browser sharing only: Avoid covering a shared The File Transfer window appears.
application or Web browser with another window on your computer’s
desktop. Doing so prevents attendees from viewing the area of the
application or browser that the other window covers. Instead, a
crosshatched pattern appears in the covered area on attendees’ screens.
■ You can switch your display between shared software and the Session
window. To conserve bandwidth, pause software sharing before you
return to the Session window, and then resume sharing once you return to
the shared application.
■ Use a dedicated, high-speed Internet connection when sharing software.
Attendees using dial-up Internet connections may notice a delay in 2 Click Share File.
viewing or controlling shared software. If you want to share a Microsoft
Word, Excel, or other document, you can improve the training session 3 Select the file that you want to publish, and then click Open.
experience for these attendees by using document sharing instead of
application sharing. 4 Optional. Repeat steps 2 and 3 to publish additional files.

The files appear in the File Transfer window in each participant’s Session
window.

Transferring files during a training session

As a presenter, you can publish files that reside on your computer during a Recording a training session
training session. For example, you can provide attendees with a document, a
copy of your presentation, an application, and so on. Published files appear in For details about using WebEx Recorder to record on-screen activity in a
each attendee’s Session window, allowing them to download the files to their training session and capture audio in a voice conference, refer to the WebEx
computers. Recorder and Player User’s Guide, which is available on Recording and
Playback page on your Training Center Web site. You can access this page
To transfer files during a training session: from your site’s Support page.
1 On the File menu, choose Transfer.
Getting Started with WebEx Training Center 23 of 52

In this example, the Q & A panel is

Interacting with attendees minimized. Click Q & A in the icon

tray to restore it.

■ Working with the panels ...............................................................23 To display the Select Panel menu,
click Panels.
■ Panel overview.............................................................................23
You can minimize all the panels at
■ Accessing panel options...............................................................25 once using the Minimize All
■ Sharing and full-screen view ........................................................28 command.
■ Panel alerts ..................................................................................29
■ Sending a chat message ..............................................................32
■ Using Q & A..................................................................................32
■ Using Hands-on Lab.....................................................................34
■ Using breakout sessions ..............................................................36
■ Managing a voice conference.......................................................36
■ Adding an attendee to a call-back teleconference ........................40
■ Starting an Integrated VoIP conference........................................40
■ Setting up video............................................................................41 The Video panel is collapsed.
■ Polling attendees .........................................................................42 Use the icon on the left side of the
panel title bar to collapse or expand
a panel.

Working with the panels

Using the panels on the right side of the Session window, you can chat with
attendees, poll them, send video, and start a question-and-answer or breakout
session. These panels are very flexible. You can expand, close, or minimize Minimizing and restoring panels
them quickly and easily. You can also reduce the panels to icons, providing Minimizing and restoring panels has no effect on attendees’ displays.
greater space for sharing documents, applications, and other items with
training session participants.
To minimize a panel:

Panel overview Click the Minimize icon on the title bar of the panel you want to minimize.

Your service selects which panels display initially.

24 of 52 Getting Started with WebEx Training Center

To restore all minimized panels:

Click the Minimize
icon to minimize The Restore All command quickly restores all panels you have minimized
this panel. using the Minimize All command.
1 In the icon tray, click Panels.

The Select Panel menu displays.

2 On the Select Panels menu, choose Restore All.

The panel no longer displays. It appears as an icon on the icon tray at the top Minimized panels now display.
of the panels.
Expanding and collapsing panels
Minimized panels
display as icons. Expanding and collapsing panels has no effect on the attendees’ displays.

To collapse a panel:
Click the icon in the upper-left corner of a panel to collapse it.
To restore a minimized panel:
The panel collapses, leaving just the title bar visible.
Click its icon on the icon tray.

Use the icon on the left side of the panel title bar to
Click to restore.
collapse or expand a panel.

The Chat panel is

collapsed.
To minimize all panels:
1 On the icon tray, click Panels.

The Select Panel menu displays.

2 On the Select Panel menu, choose Minimize All.

The open panels shrink to icons on the icon tray.

Getting Started with WebEx Training Center 25 of 52

To expand a panel: If you close the last remaining panel, the large panel area on the right side
of the screen disappears. You still have access to the panels through the
If a panel is collapsed (you only can see its title bar), click the icon in the left Select Panel menu, available by clicking the Select Panel button.
corner of the title bar to expand it.

Opening and closing panels

You can hide a panel completely so it will not display as an icon on the icon
tray. If you close a panel, that panel also closes for attendees. It remains closed To open a panel:
for all attendees until you open the panel again. 1 On the icon tray above the panels, click Panels.

To close a panel: The Select Panel menu displays.

1 On the icon tray above the panels, click Panels. 2 On the Select Panel menu, click to place a check mark next to any panel
you want to open.
The Select Panel menu displays.
The panel or panels you selected display. This panel is now available for all
attendees.
Panels without check marks are
currently closed.
Panels with check marks currently Resetting the panels
display.
You can return the panels to the display settings that were preset by your
service.
1 On the icon tray above the panels, click Panels.

The Select Panel menu displays.

2 On the Select Panel menu, choose Reset to Default.

The panels return to the display settings originally selected by your service.
The size, order, and location of the panels are reset to their original
settings.

2 On the Select Panel menu, click to remove the check mark next to the
Accessing panel options
panel that you want to close. You can easily access the options related to any panel. Simply right-click in the
panel title bar to see a menu of commands related to the panel.
The panel no longer displays and it is not available as an icon on the icon
bar.
26 of 52 Getting Started with WebEx Training Center

Panel Options

Participants Sound Alerts: Lets you choose a sound to play when a

participant:
■ Joins a training session
■ Leaves a training session
Assign Privileges: Available for only the training session
host. Displays the Assign Privileges dialog box, from which
you can set privileges for the attendees.
Chat Sound Alerts: Lets you choose the kinds of chat messages
for which you want a sound to play. Select a sound from the
drop-down list or click Browse to find a sound in a different
location on your computer. Drag this line to the right or left to change the size of the content viewer
Assign Privileges: Available for only the training session and panels area
host. Displays the Assign Privileges dialog box, from which
you can set privileges for the attendees.
For details about hiding, minimizing, and closing the panels, see Panels and
Video Video Options: Lets you adjust the video frame rate, video
resolution, and settings for your video capture device.
full-screen view, next.

Resizing the content viewer and panels area

You can control the size of the content viewer by making the panel area Panels and full-screen view
narrower or wider.
While you are viewing or remotely controlling a shared application, desktop,
or Web browser, or viewing a shared remote computer, a presenter can switch
To change the size of the content viewer and panels:
between a standard window and full-screen view.
Click the dividing line between the content viewer and the panels.
In full-screen view, you access the panels on a floating icon tray located in the
■ Drag the line to the left to make the area devoted to the panels wider. lower-right corner of your screen.
■ Drag the line to the right to make the content viewer larger.
Return to Session Window Chat Polling Video Select Panel

Move Handle Participant Q&A Testing Breakout Session

Getting Started with WebEx Training Center 27 of 52

To display a panel in full-screen view: What you can do

Click its icon on the floating icon tray. For example, to display the Chat panel, Resize individual panels using the Resize Control in the bottom right corner
click the Chat icon. of any floating panel.

The panel “floats” on top of the shared document, presentation, web browser Drag the Resize Control to
or other shared item. You can drag the panel to move it. change the size of the
panel.

To organize the floating panels:

As you reopen the panels to chat with a participant, you may find you need to
arrange the panels.
To open all panels in full-screen view:
1 On the floating icon tray, click the Select Panel button.
You can have all panels float on top of the shared document, presentation, web
browser, or other shared item. It is the last button on the floating icon tray.

1 On the floating icon tray, click the Select Panel button. 2 On the Select Panel menu, choose Open Right Panel.

It is the last button on the floating icon tray. An empty panel appears on the right side of the screen.

2 On the Select Panel menu, choose Float All Panels. The icon tray now resides at the top of the right panel.

All panels display, even those you had minimized previously.

28 of 52 Getting Started with WebEx Training Center

What you can do If you are sharing a document

Drag any floating panels into this larger panel. Panels resize to fill the If you have already opened several documents, you can switch to share any of
space. these documents.

Drag individual panels into the panel on To display a different document:

the far right of the screen.
The panels align and resize inside the 1 On the floating icon tray, click the Select Panel button.
larger panel.
It is the last button on the floating icon tray.

2 On the Select Panel menu, choose Share.

You see a list of sharing commands.

■ Drag the panel out of the larger panel to “float” it.

Sharing commands
■ Switch between full-screen view and standard view.

After you return to standard view, all panels (those that are floating and 3 Select Presentation or Document.
those that you have minimized) return to their preset locations in the right The Share Presentation or Document dialog box appears.
panel.
4 Select the file that you want to share and click Open.
Sharing documents or software while in full-screen
view To resize the display of attendees to match your display:
In full-screen view, you have access to sharing and viewing options from the 1 On the icon tray above the panels, click the Select Panel button.
Select Panel menu.
It is the last button on the floating icon tray.
Getting Started with WebEx Training Center 29 of 52

2 On the Select Panel menu, choose View > Synchronize Views. All attendees’ displays now match your display.

All attendees’ displays now match your display. If you are sharing a desktop

To select another sharing option:

1 On the floating icon tray, click the Select Panel button.

It is the last button on the floating icon tray.

2 On the Select Panel menu, choose Share > Desktop.

To resize the display of attendees to match your display:

1 On the floating icon tray, click the Select Panel button.

It is the last button on the floating icon tray.

Synchronize Views command 2 On the Select Panel menu, choose View > Synchronize Views.

All attendees’ displays now match your display.

If you are sharing an application

To share an application:
1 On the floating icon tray, click the Select Panel button.
Panel alerts
It is the last button on the floating icon tray. If you have closed, minimized, or collapsed any panels, you will see an alert if
a panel you no longer can see requires your attention.
2 On the Select Panel menu, choose Share > Application.
Some reasons for seeing alerts:
The Share Application dialog displays.
■ A participant arrives or leaves a training session
3 Select the application you want to share or click New Application to open
■ A Raise Hand indicator appears in the Participants list
an application not already running on your desktop.
■ An attendee sends a chat message
4 Click Share.
■ A poll opens or closes
To resize the display of attendees to match your display: ■ Poll answers are received
1 On the floating icon tray, click the Select Panel button.

It is the last button on the floating icon tray.

2 On the Select Panel menu, choose View > Synchronize Views.

30 of 52 Getting Started with WebEx Training Center

Alerts for closed panels

The icon changes color to let
If you have closed a panel, the Panels button changes color to alert you to a you know you should check
change. For example, if a participant leaves your training session, and you the contents of this panel.
have closed the Participants panel, the Select Panel menu button turns into an
alert.

Panels button changes

color to alert you.
In this example, a poll has
ended. The Polling panel Understanding the Participants panel
is closed, so an alert is
sent.
In addition to the list of people currently attending your training session, the
The panel requiring Participants panel provides other information about the attendees.
attention is highlighted.

Presenter Host
Ask to Speak
Integrated VoIP
Participant Annotation
Color
Speaker
(Integrated VoIP)
Participant
Alerts for minimized panels Ready
If you have minimized a panel, the icon representing that panel alerts you of Muted Speaker
a change. (teleconference)

The Chat icon changes color Speaker

to let you know you have a (teleconference)
new chat message.

Alerts for collapsed panels

If you have collapsed a panel, the Expand/Collapse icon changes color when
you need to pay attention to that panel.
Getting Started with WebEx Training Center 31 of 52

The following table describes the possible indicators that may appear in the
Indicator Indicator name Description
participant list.
Muted Speaker In an integrated teleconference, indicates
indicator for that the participant is connected to the
Notes teleconference teleconference but his or her microphone is
muted.
The Speaker indicator will show which participant is speaking during the Speaker indicator for In an Integrated VoIP conference,
training session: Integrated VoIP indicates that the participant can speak.
■ For an integrated teleconference, the participant name will turn green and Integrated VoIP In an Integrated VoIP conference,
the indicator will show sound waves. Participant indicator indicates that the participant cannot speak.
■ For an Integrated VoIP conference, the indicator will flash.
Ask to Speak In the host’s and presenter's participant list
indicator only, indicates that the participant has
clicked the Raise Hand button.

Indicator Indicator name Description

Right-clicking the participant’s name
(host) Host indicator Indicates the training session host.
You can control some of the actions of an attendee directly from the
Presenter indicator Indicates the current presenter.
Participants list. Right-click a participant’s name to see a menu of commands
related to the participant.

Annotation Color Indicates the color with which the

indicator participant can annotate shared content.
Participants can select another color with
which to make annotations, but their
assigned colors in the participant list
remain the same.
Participant Ready Indicates that the participant’s content
indicator viewer is displaying the page, slide, or
whiteboard that the presenter is sharing.
Can appear in different states, each of
which indicates the percentage of the
content that has loaded in the participant’s
content viewer.
Speaker indicator for In an integrated teleconference, indicates
teleconference that the participant is connected to the
teleconference and his or her microphone
is not muted—that is, the participant can
speak.
32 of 52 Getting Started with WebEx Training Center

The following table describes the right-click options for the Participants list. To send a chat message:
1 In the Session window, open the Chat panel.
Option Description
2 Type a message in the Chat box.
Change Select to change the participant’s role to Presenter, Panelist,
Role To Attendee, or Host. Options that are not available for a participant 3 In the Send to drop-down list, select the recipients of the message.
will not be selectable.
Select the recipients of your
Pass Mic Select to pass the microphone to a participant during a half- chat message.
duplex Integrated VoIP session, or enable a participant’s
To send a message to
microphone during a full-duplex Integrated VoIP session.
everyone, including the host,
Chat Select to open the Chat panel, which will have the participant’s presenter, panelist, and
name pre-populated in the Send to box. attendees, choose All
Participants
Mute Select to mute a participant during an Integrated VoIP session or
To send to everyone except the
teleconference.
host, presenter, and panelists,
Unmute Select to unmute a participant during an Integrated VoIP session choose All Attendees.
or teleconference. To send a chat message to a
Mute All Select to mute all participants during an Integrated VoIP session particular participant, select the
or teleconference. name in the list.

Unmute All Select to unmute all participants during an Integrated VoIP

session or teleconference.
Assign Select to set privileges for the attendees. This option is available
4 Click Send.
Privileges only for the training session host.
The recipients receive the chat message in their chat viewer.

Sending a chat message to participants Using the Q & A panel

Chat is useful if you want to:
During a question-and-answer (Q & A) session, you can respond to questions
■ Communicate with a participant during a training session that does not that attendees ask during the training session. A Q & A session provides
include a voice conference instant text messaging similar to that in Chat, but
■ Send a private message to another participant ■ provides a more formal procedure for asking and answering questions in
text format
■ Send brief information to all participants
■ groups each question and all its answers on the Q & A panel
■ Ask a question but do not want to interrupt the presenter
■ displays visual cues that help you to quickly identify questions that you
have or have not answered
Getting Started with WebEx Training Center 33 of 52

■ allows you to quickly send a standard response to questions for which you ■ To prevent participants from using Q & A sessions, clear the Q & A
cannot or do not want to answer immediately check box.
You can save all text in a Q & A session to either a text file or a comma 3 Click Apply, and then click OK.
delimited (.csv) file for reference.
Asking a question
Tip If you use Q & A during the training session, WebEx You can pose a question to one respondent or selected respondents.
recommends that the host or presenter monitor the Q & A panel at all
times during the training session.
To ask a question:

Note You can pose a question to one respondent or selected

Allowing participants to use Q & A sessions respondents.
You can allow or prevent training session participants from using question-
and-answer (Q & A) sessions during a training session.
1 In the Session window, in the Panels drop-down list, select Q & A.
To allow or prevent Q & A sessions:
1 In the Session window, on the Session menu, choose Session Options.

The Training Session Options dialog box appears.

2 Type your question in the Q & A box.

3 In the Ask drop-down list, select the recipients.

2 On the Communications tab, do one of the following: 4 Click Send.

■ To allow participants to use Q & A sessions, select the Q & A check box. The recipients receive the question in their Q & A message boxes.
34 of 52 Getting Started with WebEx Training Center

Answering a question
You can answer a question—publicly or privately—that was sent to you Using Hands-on Lab
personally, one in which no respondent has previously answered, or one that
another respondent has already answered. Hands-on Lab sessions allow instructors to prepare lessons or exercises that
students can complete on remote computers on which training software is
To answer a question: installed. Students can use these remote computers during a training session
for hands-on learning and practice. Because instructors can control Hands-
on Lab sessions, they can maintain an optimized lab environment that is
Note You cannot answer a question that is currently selected or effective, familiar, and consistent.
that has been answered by another presenter or panelist.
Starting a Hands-on Lab session
If you have scheduled a Hands-on Lab, you can start the Hands-on Lab
1 In the Session window, in the Panels list, select Q & A.
session within 15 minutes of the reserved time. The presenter is responsible
2 Select the question in the list of queued questions. For example: for managing the Hands-on Lab session.

To start a Hands-on Lab session:

1 In the Session window, on the Lab menu, click Start Hands-on Lab.

The Start Hands-on Lab dialog box appears showing which lab and how
many computers are reserved.
A red Q appears next to an unanswered question in the queue of questions.
A blue Q appears next to answered questions.

3 Type your answer in the Response box. For example:

4 Do one of the following:

■ To answer a question privately, click Respond Privately. Your answer

is sent to only the participant who asked the question.
■ To send your answer to all session participants, click Send.

The answer appears in the list of answered questions.

Getting Started with WebEx Training Center 35 of 52

Assigning computers during Hands-on Lab sessions

Note If you try to start the Hands-on Lab session earlier than
If you selected Assign attendees to computers manually in the Start Hands-
15 minutes before the scheduled reserved time, an error message
on Lab dialog box, you can assign computers to participants from the Start
appears informing you to start the Hands-on Lab session during
Hands-On Lab Confirmation dialog box, from the Hands-on Lab panel, or
the reserved time.
from the Lab menu.

2 Under Computer Allocation, select one of the following: To assign computers to participants during a Hands-on Lab session:

■ Allow attendees to choose computers. This allows participants to 1 From the Start Hands-On Lab Confirmation dialog box, from the Hands-
choose any computer reserved for this session. on Lab panel, or from the Session window Lab menu, click Assign
Computers.
■ Assign attendees to computers manually. When you select this option,
participants can only connect to computers assigned to them. The Assign Computers dialog box appears.

3 Optional. Select the Record remote computers automatically when

participants connect check box. When you select this option, the Record
button turns on for all reserved computers. Whenever a participant logs
into a reserved computer, the computer records the actions. When the
participant logs out, the recording stops.

4 Click Start.

Training Manager contacts the remote computers reserved for your

Hands-on Lab session.

Once the reserved computers are contacted, the Start Hands-on Lab
Confirmation dialog box appears.

The Start Hands-on Lab Confirmation dialog box lists all the computers
that are connected to the session and the total attendees in the session.

5 Optional. To limit the number of attendees that can connect to each

remote computer, under Limit Attendees, select the check box next to
Limit. Select the number of attendees that you want to limit to each 2 Under Unassigned Participants, select the name or names of participants
computer. that you want to assign to a particular computer. Hold down the Shift key
6 If you selected Assign attendees to computers manually in the Start to select more than one participant.
Hands-on Lab dialog box, see To assign computers to participants during a 3 Under Computers, select the computer that you want to assign to the
Hands-on Lab session: below. selected participant.
7 Click Done. 4 Click Assign.
36 of 52 Getting Started with WebEx Training Center

5 To give control of the computer to a particular participant, click Give All participants receive a message asking them to return from Hands-on
Control. Lab. The Hands-on Lab sessions end either after 30 seconds or after the
time you selected in the Ask All To Return dialog box.
6 When you are finished assigning computers, click OK.

7 Click Done in the Start Hands-on Lab Confirmation dialog box. Ending the Hands-on Lab session
The training session host can end the Hands-on Lab sessions at any time.
Asking all to return from labs
During a Hands-on Lab session, the host can ask all the participants to return To end a Hands-on Lab session:
from the Hands-on Lab session to the main training session. You can choose
1 On the Lab menu, click End Hands-on Lab.
to have the participants return immediately, or you can give them a time limit
for returning. A confirmation message appears.

2 Click OK.
To ask participants to return:
1 On the Lab menu, choose Ask All To Return. The Hands-on Lab session ends for all participants.

The Ask All To Return dialog box appears.

N o t e If you do not manually end the Hands-on Lab sessions,
they end automatically when your reservation for Hands-on Lab
computers expires. A message appears on your screen 15 minutes
before your reservation expires. If the computers have not been
reserved for another training session, you can continue to connect
to the Hands-on Lab computers. If the host of the new session
attempts to connect to the reserved computers, you will be
disconnected from the reserved computers.

2 Do either of the following:

■ Select within and choose a time in minutes from the drop-down list.
This option gives participants time to finish the tasks that they are Using breakout sessions
working on.
A breakout session is a private content sharing session that includes two or
■ Select immediately and end all sessions after 30 seconds.
more participants. Breakout sessions allow participants to brainstorm and
3 Click OK. collaborate in small, private groups that can include presenters or other
students, away from the main training session. In a breakout session, small
A confirmation dialog box appears in which you confirm your request to groups interact within a main Breakout Session window using much of the
ask all participants to return from Hands-on Lab. same features, such as sharing whiteboards and applications, as in the main
4 Click OK. training session. Multiple breakout sessions can occur at once.
Getting Started with WebEx Training Center 37 of 52

Allowing breakout sessions The Breakout menu displays the breakout session options for all participants.

As a presenter, you can allow panelists or participants to start their own

breakout sessions. Creating a breakout session
Once the presenter allows breakout sessions, you can create your own session.
To allow breakout sessions:
Do one of the following: To create a breakout session:

■ In the Session window, on the Breakout menu, choose Allow Breakout 1 Do either of the following:
Sessions. ■ On the Breakout menu, point to Create Breakout Session.

■ On the Breakout Session panel in the main Session window, click

Create Session.
The Create Breakout Session dialog box appears.

■ On the Breakout Sessions panel, select Allow Breakout Sessions.

■ In the Session window, on the Session menu, choose Session Options. On 2 In the Topic box, type a topic name.
the Communications tab in the Training Session Options dialog box,
Optional for the host, presenter, and panelists only: To include yourself in
select Breakout sessions. Then click OK.
the breakout session, select the Include myself into this session check box.
The green indicator on the Breakout Sessions panel indicates that breakout
sessions are allowed.
38 of 52 Getting Started with WebEx Training Center

3 Under Participants, select the check box next to the participants that you Using Integrated VoIP or teleconferencing in breakout
would like to invite to the breakout session. sessions
4 In the Presenter drop-down list, select Myself or the name of the You can communicate with breakout session participants using Integrated
participant whom you want to be the presenter for the session. VoIP or teleconferencing. If teleconferencing is set up in the main training
session, when you start a breakout session, the call-in or call-back
5 Optional. To allow participants to join the breakout session without an teleconference automatically starts for the breakout session. All the
invitation, under Participants, select the check box next to Let others join teleconferencing options or Integrated VoIP options that the host set up in the
the breakout session without invitation. main session apply to the breakout sessions. For more information on
Integrated VoIP or teleconferencing, see About managing a voice conference on
6 Optional. To limit the number of participants for the breakout session,
page 39.
under Participants, select the check box next to Limit number of
participants who can join this session. Then, in the box, type or select a
number of participants. Notes

7 Click Create.
■ Participants in a breakout session cannot join a breakout
Your breakout session automatically starts, and each invitee receives an session teleconference until the breakout session presenter
invitation to join. The invitee can choose Yes or No. For breakout session joins the teleconference.
participants, the Breakout Session window appears, listing the names of ■ Participants cannot join a teleconference in the main session
the presenter and participants of the breakout session in the Breakout while connected to a breakout session teleconference.
Sessions panel. It also displays a chat panel in which participants can chat
with other participants. Your name appears in the Breakout Sessions pane ■ If teleconferencing is not available or has not been started for
in the main Session window. the main session before the breakout session is started,
teleconferencing for breakout sessions is disabled also.
Joining a breakout session ■ When a participant who is in the breakout session
teleconference leaves a breakout session, he or she
The presenter determines whether a participant can join a breakout session, disconnects from the breakout session teleconference or
either by inviting participants, or by allowing participants to join without an Integrated VoIP session automatically. The participant
invitation. returns to the main session and can join the main
teleconference or Integrated VoIP session from the
To join a breakout session, do one of the following: Communicate menu.
■ On the Breakout menu, choose Join Breakout Session and then the name
of the breakout session that you wish to join.
Leaving a breakout session
■ On the Breakout Session panel, highlight the name of the breakout session
If you are a participant in a breakout session, rather than the presenter, you
that you wish to join and then click Join Session.
can leave a session and return to it later.
Getting Started with WebEx Training Center 39 of 52

To leave a breakout session, do one of the following:

■ Close the Breakout Session Manager window by clicking the Close button About managing a voice conference
in the upper-right corner of the window.
You have several options for providing audio in your training session. You can
■ On the File menu, choose Leave Breakout Session.
set up a phone teleconference, using the integrated WebEx teleconferencing
■ On the Breakout Session panel, click Return to Main Session. service. With this option, you can either have attendees call a phone number
to join the teleconference or have attendees receive a callback. If you prefer,
you can use another teleconferencing service provider or an internal
Asking all participants to return from a breakout teleconferencing service.
session
When scheduling a training session, you can choose to use Integrated VoIP in
As the presenter, you can ask panelists and participants to return from their addition to, or instead of, a teleconference. This option allows attendees to
breakout sessions. speak to each other using voice over IP (VoIP)—an Internet–based telephony
service—rather than the telephone system. An Integrated VoIP conference
To ask all to return from breakout sessions: can be either
In the Session window, on the Breakout menu, choose Ask All to Return. ■ Half-duplex, which lets only one participant speak at a time, or

All participants in breakout sessions receive a message asking them to return ■ Full-duplex, which lets up to two participants speak at a time
to the main training session. They can choose to leave the session or continue.
Once you set up a voice conference, you can use conference features to
manage your integrated teleconference or Integrated VoIP conference.
Ending your breakout session
During an integrated teleconference, you can:
If you are the presenter in a breakout session, you can end your session for all
participants. ■ Add an attendee to a call-back teleconference at any time. You can also add
someone who is not a training session attendee to the teleconference.
To end a breakout session: ■ Control which participants can speak by muting and unmuting their
microphones.
1 Do one of the following:
During an Integrated VoIP conference, you can:
■ Close the Breakout Session Manager window by clicking the Close
button in the upper-right corner of the window. ■ Set Integrated VoIP options
■ On the File menu in the Breakout session window, choose End ■ Start an Integrated VoIP conference
Breakout session. ■ Mute and unmute your microphone
■ On the Breakout Sessions panel in the main Session window, click End
■ Mute and unmute participants’ microphones
Breakout Session.
■ End an Integrated VoIP conference
2 In the dialog box that appears, click Yes.
40 of 52 Getting Started with WebEx Training Center

Adding an attendee to a call-back teleconference The Country/Region dialog box appears.

Once an attendee joins a training session that includes an integrated

teleconference, a dialog box appears in the attendee’s Session window,
providing instructions for joining the teleconference. However, if you set up a
call-back teleconference, you can add an attendee to the teleconference at any
time. You can also add someone who is not a training session attendee to the
teleconference.

To add an attendee to a call-back teleconference:

1 On the Participant menu, choose Invite > by Phone.

The Invite by Phone dialog box appears. b In the list, select the country in which the attendee resides.

c Click OK.

5 Click Call.

The teleconferencing service calls the attendee. The Status box indicates
the status of the call.

Once the call connects, the Clear button becomes available.

6 To call another attendee, click Clear to reset the status to the Ready state.

7 Once you have finished calling attendees, click Close.

Starting an Integrated VoIP conference

To use an Integrated VoIP conference, your computers must meet the system
The Status box indicates that call status is Ready. requirements for Integrated VoIP.
Once you start an Integrated VoIP conference, any attendee whose computer
2 Type the name of the person whom you want to call in the Name box.
has a supported sound card can join the conference.
3 Type the attendee’s area or city code and phone number in the Area/City
code and Number boxes, respectively. To start an Integrated VoIP conference:
4 Ensure that the country or region code is that for the country in which the 1 In the Session window, on the Communicate menu, point to Integrated
attendee resides. To select a different country or region code, do the VoIP.
following:
2 On the menu that appears, choose Start Conference.
a Click Country/Region.
Getting Started with WebEx Training Center 41 of 52

The Audio Setup Wizard appears if this is the first time that you have ■ A microphone symbol appears to the left of your name in the
started an Integrated VoIP conference. Participants panel.

3 Follow the instructions in the Audio Setup Wizard to set up audio options.

4 Click OK.
The Join Integrated VoIP Session message box appears automatically in
Note these changes:
the Session window for each attendee whose computer has a supported
■ The Volume dialog box appears, on which you can adjust the speaker sound card. Attendees can then choose to participate in the Integrated
or microphone volume. VoIP conference.

Setting up video
If a video camera is attached to your computer, you can send live video to
training session participants. Live video lets other participants see you, an
object under discussion, and so on. All participants can view live video that
you send, without the need for video equipment installed on their computers.
To set up video, you must connect a video camera—also called a webcam—
to your computer. Once you start or join a training session, Training Manager
automatically detects your video camera.
Generally, Training Manager is compatible with any video camera that
connects to your computer’s USB or parallel port. The quality of the video
■ If you are using a headset, a microphone symbol and Speak now appear image can vary, depending on the quality of the video camera that you use.
at the bottom of the Session window. An indicator also appears For a list of video cameras that are known to be compatible with your Training
showing the level of sound as you speak. Manager software, refer to the Frequently Asked Questions (FAQ) page on
your Training Center Web site. You can access this page from your site’s
Support page.

■ If you are using desktop or laptop speakers and your microphone is Sending live video
unmuted, Press Ctrl to speak appears at the bottom of the Session
Only the presenter or another participant selected by the presenter can send
window.
live video.
42 of 52 Getting Started with WebEx Training Center

To send live video:

In the Session window, display the Video panel on the right side of the Session
window. For details about using the panels, see Working with the panels on
Managing training sessions
page 23.
Training Manager begins sending live video immediately. ■ Participant roles and privileges .................................................... 42
■ Granting privileges to attendees .................................................. 43
To send live video, you must connect a video camera to your computer. For ■ Controlling a training session....................................................... 45
details, consult the documentation that accompanied your camera.
■ Inviting attendees to a training session in progress ...................... 45
■ Designating a presenter............................................................... 45
■ Transferring the host role............................................................. 45

Polling attendees ■ Expelling a participant.................................................................. 45

■ Locking and unlocking a training session ..................................... 46
During a training session, you can poll attendees by providing a questionnaire ■ Ending a training session............................................................. 46
with multiple-choice answers. Taking a poll can be useful for gathering ■ Viewing usage reports ................................................................. 46
feedback from attendees, allowing attendees to vote on a proposal, and so on.
To take a poll, you must first prepare a poll questionnaire. You can prepare a
questionnaire at any time during a training session. Or, to save time during a
training session, you can prepare a questionnaire before the training session
Participant roles and privileges
starts, save it, and then open it during the training session.
Each participant in an online training session has one of the following roles:
Once attendees complete a poll, you can view the results and share them with host, presenter, panelist, or attendee. These roles determine which options you
attendees. You can also save the results of a poll for viewing outside of a can use on your Training Center Web site and in Training Manager.
training session.
Role Responsibilities and options

Preparing a poll questionnaire Host A training session host must have a user account on your
Training Center Web site. A host can schedule, start, and
During a training session, you can prepare a poll questionnaire that includes control a training session; and assign training session roles to
multiple-choice answers. Once you complete a questionnaire, attendees can other participants. Initially, the host is also the presenter;
respond to it during a training session. however, the host can make any participant the presenter
during the training session.

Sample poll questions

Getting Started with WebEx Training Center 43 of 52

You can grant or remove privileges for the following training session
Role Responsibilities and options
activities:
Presenter Only one participant at a time can be the presenter, but
participants can take turns being the presenter during a training ■ Document sharing, including privileges for saving, printing, and
session. A presenter can: annotating shared content in the content viewer
■ Share and annotate presentations, documents, and ■ Viewing thumbnails, or miniatures, of pages, slides, or whiteboards in the
whiteboards content viewer
■ Share software, and grant remote control of shared software
to participants ■ Viewing any page, slide, or whiteboard in the content viewer, regardless of
■ Assign training session privileges to other participants
the content that the presenter is viewing
■ Turn various training session options on or off ■ Viewing the participant list
■ Poll participants
■ Chatting with participants
■ Transfer files to participants
■ Allowing breakout sessions with participants
■ Send live video, and select which participants can send
video ■ Recording a training session
Panelist An attendee who participates in a discussion to which other
■ Requesting remote control of shared applications, desktops, or Web
attendees listen, responds to chat messages, annotates shared
documents, opens and closes polls, and views and answers
browsers
attendees’ questions in Q & A sessions.

Attendee A training session attendee participates in a training session but

generally does not present information. Attendees can view
shared information and interact with it, if the presenter assigns Granting attendee privileges during a
the appropriate privileges to them. An attendee can also
perform other tasks, such as recording a training session, if he
training session
or she has the appropriate privileges.
During a training session, you can grant privileges to or remove them from all
attendees at once or an individual attendee.

To specify attendee privileges during a training session:

About granting privileges to attendees
1 In the Session window, do one of the following:
Once a training session starts, all training session attendees automatically
receive privileges: ■ On the Participant menu, choose Assign Privileges.

■ On the Participant panel, right-click a participant’s name, and select

■ If the host scheduled the training session and specified attendee privileges,
attendees receive those privileges. Assign Privileges.

■ If the host scheduled the training session but did not specify attendee
The Assign Privileges dialog box appears.
privileges, attendees receive the default privileges. 2 Specify attendee privileges:
■ If the host started an instant training session, attendees receive the default
■ To grant a privilege to attendees, select its check box.
privileges.
44 of 52 Getting Started with WebEx Training Center

■ To grant all privileges to attendees, select the All attendee privileges To start an Integrated VoIP conference:
check box.
On the Communicate menu, point to Integrated VoIP, and then choose
■ To remove a privilege from attendees, clear its check box. Start Conference.
3 Click OK. A message appears on all participants’ screens, asking them to join the
conference.

To specify half- or full-duplex mode for Integrated VoIP:

Controlling a voice conference
1 On the Communicate menu, point to Integrated VoIP, and then choose
Options.
Controlling an integrated teleconference
During a training session, you can mute or unmute participants’ 2 Select either Half-Duplex or Full-Duplex.
microphones. 3 Click OK.

To mute or unmute specific participants’ microphones: To let a participant speak in an Integrated VoIP conference:
In the Participant panel, select the participant and do one of the following: In the Participant panel, select the participant and do one of the following:
■ Right-click on the participant’s name and choose Mute or Unmute. ■ Right-click on the participant’s name and choose Pass Mic.
■ On the Participant menu, choose Mute or Unmute. ■ On the Participant menu, select Pass Microphone.

To mute or unmute all participants’ microphones:

Do one of the following:
Using Integrated VoIP
■ Right-click on a participant’s name and choose Mute All or Unmute All.

■ On the Participant menu, choose Mute All or Unmute All.

If your training session includes an Integrated VoIP conference, you can run
the Audio Setup Wizard to ensure that your computer’s audio settings are
appropriate for Integrated VoIP.
Controlling an Integrated VoIP conference
During a training session, you can start an Integrated VoIP conference, choose To run the Audio Setup Wizard:
half-or full-duplex Integrated VoIP, and let participants speak by passing the
On the Communicate menu, point to Integrated VoIP, and then choose
microphone to them.
Audio Setup Wizard.

If you are already participating in an Integrated VoIP conference, the

Note You can start an Integrated VoIP conference only if you wizard is not available. In this case, end the conference, run the wizard,
selected the Integrated VoIP option when setting up the training and then rejoin the conference.
session.
Getting Started with WebEx Training Center 45 of 52

To join an Integrated VoIP conference: To designate a presenter:

On the Communicate menu, point to Integrated VoIP, and then choose 1 In the Participants panel, select the name of the attendee whom you want
Start Conference. to designate as the presenter.

2 Do one of the following:

To leave an Integrated VoIP conference:
■ On the Participants panel, click Make Presenter.
On the Communicate menu, point to Integrated VoIP, and then choose
End Conference. ■ Right-click the attendee’s name, select Change Role To, and then
Presenter.

■ On the Participant menu, select Change Role To, and then Presenter.

Controlling a training session

Transferring the host role
As a training session host, you can control many aspects of an online training As a training session host, you can transfer the host role—and thus all control
session. of the training session—to an attendee.

Inviting attendees to a training session in progress To transfer the host role:

Once you start a training session, you can invite additional attendees to the 1 In the Participants panel, select the name of the attendee to whom you
training session. Each person that you invite receives an invitation email want to transfer the host role.
message that includes information about the training session—including the
password—and a link that the attendee can click to join the training session. 2 Do one of the following:

■ Right-click on the participant’s name, select Change Role To, and then
To invite an attendee to a training session in progress: Host.
1 Do one of the following: ■ On the Participant menu, select Change Role To, and then Host.

■ On the Participant menu, point to Invite, and then choose by Email.

Expelling a participant
■ On the Participants panel, click Invite.
You can remove, or expel, a participant from a training session at any time.
2 Type the attendee’s email address.

3 Click Send invitation. To expel a participant:

1 In the Participants panel, select the name of the participant whom you
Designating a presenter want to expel.
As a training session host, you are initially the presenter as well. However, you 2 On the Participant menu, select Expel.
can designate any attendee as the presenter. You can also reclaim the presenter
role or change the presenter at any time.
46 of 52 Getting Started with WebEx Training Center

Locking and unlocking a training session To view a usage report:

Once you start a training session, you can restrict access to it, or “lock” it. This 1 Log in to your Training Center Web site.
option prevents anyone else from joining the training session. You can unlock
a training session at any time. 2 On the navigation bar, click My WebEx.

3 Click My Reports.
To lock a training session:
4 Select the type of report that you want to view.
On the Session menu, choose Restrict Access.
5 Specify a range of dates for which you want to view a report and how you
To unlock a training session: want data sorted in the report.

On the Session menu, choose Restore Access. 6 Click Display Report.

Ending a training session

Once you end a training session, the Session window closes on all participants’ Contacting WebEx Communications
screens. If the training session includes an integrated voice teleconference, the
conference also ends. Receiving Technical Support
For information about contacting technical support for WebEx Training
To end a training session:
Center, refer to the Support page on your Training Center Web site.
1 On the File menu, choose End Training Session.

2 In the confirmation message that appears, click Yes. Providing Feedback to WebEx Communications
WebEx Communications greatly appreciates any feedback that you provide
Viewing usage reports about our products and documentation.

If your Training Center Web site includes the reports option, you can view the Providing Feedback About Training Center
following types of usage reports:
You can provide feedback to WebEx Communications by sending an email
■ Live Training Usage report—Contains detailed information about each message to feedback@webex.com.
training session that you host, including information about each
participant. Providing Feedback About This Documentation
■ Access Anywhere Usage report—Contains detailed information about the If you have comments about WebEx documentation, please send an email
computers that you access remotely and your Access Anywhere sessions, if message to docs@webex.com.
your site or account includes the Access Anywhere option.
In your email message, please specify the section to which your comment
■ Recorded Training Access report—Contains detailed access information
applies. If you would like to receive a response to your comments, please
about recorded training sessions on your Training Center Web site. This include your name and contact information in your message.
report includes information for each time your recorded session is viewed.