The Purnell Model For Cultural Competence
The Purnell Model For Cultural Competence
The Purnell Model For Cultural Competence
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The twenty^-first centujy has ushered ir\ an era of mul- the Model are presented. The primary) and secondary}
ticulturalisrn and diuersity in health care. Cultural compe- characteristics of culture that determine the degree to
tence, an essential component within the multidisciplinary which people adhere to their dominant culture are also
healthcare team, has become a major initiative. The included.
Purnell Model of Cultural Competence is proposed as an Cultural general knowledge and skills ensures thai
organizing framework to guide cultural competence providers have a process for "becoming" cuituraily com-
among mu/t/discip/inary members of the healthcare team petent. This manuscript presents definitions of essential
in a variety? of primar\;, secondary/, and tertiary settings. terminology for understanding culture and the Purnell
First, essential definitions for understanding culture and Model for Cultural Competence.
cultural concepts are introduced. A brief overview of the
Purneil Model for Cultural Competence including pur- KEY WORDS: Purnell Model; Primary character-
poses, underlying assumptions, and major components of istics; Secondary characteristics.
H
ealthcare professionals and healthcare organi- employment settings from multiple perspectives.
zations are avidly addressing multicultural Increasing one's consciousness of cultural diversity
diversity and racial and ethnic disparities in improves the possibilities for healthcare practitioners to
health. Almost every health journal now has provide culturally competent care, and therefore
articles addressing "cultural competence." Healthcare improved care. Cultural competence is a conscious
professional societies and organizations have some type process and not necessarily linear. To add to the com-
of standards, initiative, or statement encouraging its mem- plexity of learning culture, no standardization of terminol-
bers to become culturally sensitive and/or culturally com- ogy related to culture and ethnicity exists. The definition
petent. Moreover, one can now find workshops that of cultural sensitivity presented by one person or group is
address culturally sensitive and culturally competent care the same definition that another person or group defines
from a plethora of organizations and individuals. The as cultural competence or awareness. In an attempt to
stress on culture and diversity is good because cultural reach consensus and standardize definitions of these and
competence improves the health of the country's citizens. other terms commonly used in health care, the American
However, culture is an extremely demanding and complex Academy of Nursing Expert Panel on Cultural
concept, requiring providers to look at themselves, their Competence has been developing over the last two years
patients, their communities, their colleagues, and their a White Paper that addresses this issue. This manuscript
presents definitions of essential terminology as a starting
point for understanding culture and the Purnell Model for
Cultural Competence.
The word race has become a very controversial word, Culture as a Process
at least in the United States. The Human Genome Project
(2004) demonstrates that all human beings share a genet- Cultural competence is a process, not an endpoint
ic code that is over 99 percent identical. Some people (See figure 1). One progresses (a) from unconscious
minimize or dispute the concept of race and others stress incompetence (not being aware that one is lacking knowl-
its importance given the major initiatives addressing racial edge about another culture), (b) to conscious incompe-
and ethnic dispartiies in health care. However, the con- tence (being aware that one is lacking knowledge about
troversial term race must still be addressed. Race is genet- another culture), (c) to conscious competence (learning
ic in origin and includes physical characteristics that are about the client's culture, verifying generalizations about
similar among members of the group, such as skin color, the client's culture, and providing culturally specific inter-
blood type, hair and eye color. Difference among races is ventions), and finally (d) to unconscious competence
significant when conducting health assessments, investi- (automatically providing culturally congruent care to
gating hereditary and genetic diseases, and prescribing clients of diverse cultures). Unconscious competence is
medication. People from a given racial group may, but do difficult to accomplish and potentially dangerous because
not necessarily, share a common culture or subculture: individual differences exist within specific cultural groups.
e.g., most African Americans have black skin but a person To be even minimally effective, culturally competent care
with white skin and no ancestry with people with black (really an individualized plan of care) must have the assur-
skin may self-identity with the African American culture. ance of continuation after the original impetus is with-
drawn; it must be integrated into and valued by the cul-
Healthcare providers must assess the patient's and
ture that is to benefit from the interventions.
family's beliefs for effective health maintenance and well-
ness, illness and disease prevention, and health restora- Each healthcare provider adds a new and unique
tion. A belief is something that is accepted as true, espe- dimension to the complexity of providing culturally com-
cially as a tenet or a body of tenets accepted by an indi- petent care. The way healthcare providers perceive them-
vidual or group. A common belief among cultures is that selves as competent providers is often refiected in the way
health, either good health or bad health, is ''God's Will." they communicate with clients. Thus, it is essential for
Beliefs do not have to be proven; they are consciously or healthcare professionals to take time to think about them-
unconsciously accepted as truths and must be included in selves, their behaviors, and their communication styles in
the client's individualized plan of care, regardless of what relation to their perceptions of culture. Cultural self
the provider thinks about them. awareness is a deliberate and conscious cognitive and
All groups have similar or the same values but they emotional process of getting to know yourself: your per-
vary in the degree and the intensity by which they are sonality, your values, your beliefs, your professional
held by the group and by the individual. Values are prin- knowledge standards, your ethics, and the impact of these
ciples and standards that have meaning and worth to an factors on the various roles played when interacting with
individual, family, group, or community. Major cultural individuals who are different from yourself. The ability to
values include individualism versus collectivism, being understand oneself sets the stage for integrating new
versus doing, hierarchial versus egalitarian status, youth knowledge related to cultural differences into the profes-
versus elders, cooperation versus competetion, ascribed sional's knowledge base and perceptions of health inter-
versus achieved status, change versus tradition, and for- ventions. Even then, traces of ethnocentrism may uncon-
mality versus informailty, to name a few. The more one's sciously pervade one's attitudes and behavior.
values are internalized, the more difficult it is to avoid the
tendency toward ethnocentrism. Ethnocentrism, the uni- STEREOTYPING VERSUS GENERALIZATION
versal tendency of human beings to think that their ways
of thinking, acting, and believing are the only right, prop- Stereotyping, an over simplified conception, opinion,
er, and natural ways, can be a major barrier to providing or belief about some aspect of an individual or group of
culturally competent care. Ethnocentrism perpetuates an people is a common occurrence among people, and
attitude in which beliefs that differ greatly from one's own occurs at the intra-individual level, inter-individual level.
§ S ^ G ^.§
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