EMC® NetWorker®

Version 9.0.x

Error Message Guide

302-001-771
REV 02
Copyright © 2000-2016 EMC Corporation. All rights reserved. Published in the USA.

Published June 2016

EMC believes the information in this publication is accurate as of its publication date. The information is subject to change
without notice.

The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable
software license.

EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other
countries. All other trademarks used herein are the property of their respective owners.

For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).

EMC Corporation
Hopkinton, Massachusetts 01748-9103
1-508-435-1000 In North America 1-866-464-7381
www.EMC.com

2 EMC NetWorker 9.0.x Error Message Guide

CONTENTS

Preface 23

Chapter 1 Introduction 27
Error message description............................................................................. 28
Message types................................................................................. 28
NetWorker messages file..................................................................28
Message variables........................................................................................ 29

Chapter 2 Messages: A 33
A daemon requested information for a user session, but the user session was
not found in the list of valid sessions............................................................ 34
A library configured on the NetWorker storage node will not enter “ready”
state............................................................................................................. 34
Add the license with the -c option before attempting to authorize it. (647).... 34
All devices are in use by nsrmmd.................................................................. 35
Another diskette is required. (6877)..............................................................35
A Removable Storage jukebox could not be created. (15879)........................ 35
Argument list too long. (23861).....................................................................36
Atmos label operation failed: Failed to write cloud label: Couldn't connect to
server............................................................................................................38
Attempting to remove more usage than possible (<int>, <int>). (659)............... 39
Attempt to rename database '<db>' to '<db>' failed (<string>). (32911).............39
Attribute '<attribute_name>' is missing from the jukebox command. (31994)
..................................................................................................................... 39
Authentication type 0 not adequate.............................................................. 40
Authentication warning: user <username> does not belong to group
<groupname>, but claimed to belong to it. Removing group <groupname> from
the credential for user <username>. (6622).................................................... 40
Authentication warning: the user’s OS groups cannot be verified and will not
be included in the credential. This means that remote hosts may not see the
user as being a member of any OS groups. (33719).......................................41
Automatically terminating operation <operation_name>, instance
<operation_instance>, on jukebox <jukebox_name>. The operation timed out.
(31835).........................................................................................................42
Automatically terminating operation <operation_name>, instance
<operation_instance>, on jukebox <jukebox_name>. Cannot allocate the
<number_of_devices> required device(s). (31837)......................................... 42

Chapter 3 Messages: B 43
Bad or missing record: save set ID <save_set_id>, low water mark <int>, current
offset <int>..................................................................................................... 44
Bad XBSA call sequence. (23551)................................................................. 44
Broken pipe.................................................................................................. 44

Chapter 4 Messages: C 47
Cancellation is in progress............................................................................ 50

EMC NetWorker 9.0.x Error Message Guide 3

CONTENTS

Cannot access the <drive_letter>: drive. (38655)............................................ 50

Cannot add authorization codes to evaluation licenses. (646).......................51
Cannot add new device without a valid drive tag. (15319)............................. 51
Cannot allocate <int> devices for this operation: physical drives <int>, max.
parallelism = <int>. (15431)........................................................................... 51
Cannot allocate <int> devices for this operation: max active devices for jukebox
'<jukebox>' = <int>. (31842)............................................................................ 52
Cannot allocate 1 devices needed for label operation: number of available and
usable devices = 0. (8382)............................................................................52
Cannot alter expiration date on a license in a grace period. (650)..................53
Cannot alter expiration date on a nonexistent license. (649)......................... 53
Cannot bind socket to connection port range on system <hostname>............. 53
Cannot change <enabled> status while the jukebox is being auto-configured.
(43230).........................................................................................................54
Cannot change volume flags without confirmation. (15381).......................... 54
Cannot connect to NSR service on <server> jbconfig RPC error: Program not
registered. (7842)......................................................................................... 54
Cannot delete device '<device_name>' as it is currently busy. (11895)........... 55
Cannot delete <file>: <error_string>. (889)....................................................... 55
Cannot determine status of the backup process. Use mminfo to determine job
status............................................................................................................56
Cannot fetch save set after <save_set> record <db>. (9791)............................. 57
Cannot fetch volume after <vol> record <decimal>. (9787)............................... 57
Cannot find attribute '<attribute_name>' for jukebox '<jukebox>.' (43246)...... 57
Cannot find attribute <attribute_name> for resource <resource_name>. (43245)
..................................................................................................................... 58
Cannot find any jukebox with a device named '<device_name>.' (15754)....... 58
Cannot find any jukebox with a device named
'<device_name>' for server '<server_name>.' (15753)......................................59
Cannot find barcode <barcode_value> in jukebox '<jukebox>.' (15744)........... 59
Cannot find device '<device_name>' in the list of configured devices. (15435)
..................................................................................................................... 59
Cannot find file history info for ,filename....You may still be able to recover this
file with a saveset recovery............................................................................60
Cannot find media map file <full_path>. Removing additional map information.
(31800).........................................................................................................60
Cannot find jukebox '<jukebox>.' (15416)...................................................... 61
Cannot find jukebox '<jukebox>' for server '<server_name>.' (15748).............. 61
Cannot find operation status resource instance <int>. (12560)....................... 61
Cannot find pool <pool_name>. (15424).........................................................62
Cannot find proc address in ntmsapi.dll. (5177)............................................63
Cannot find resource for jukebox '<jukebox>'. (11934)................................... 63
Cannot find the location of program <program>.
The process is exiting. 32468........................................................................63
Cannot find volume '<volume_name>' in jukebox '<jukebox>'. (15763)........... 64
Cannot format database <string>. (32896)......................................................64
Cannot increment the usage for this particular license type. (655).................64
Cannot load license resource. (7755)............................................................ 65
Cannot load ntmsapi.dll. (15892)..................................................................66
Cannot locate the license binding for appliance <appliance>. (661)................66
Cannot mount database <string>. (32897)......................................................67
Cannot obtain unique operation instance number. (4179).............................67
Cannot open <device> for reading. No such file or directory. (8356)................68
Cannot open <device> for writing. Permission denied. (8357).........................68
Cannot open device map file <full_path>:<OS_error_ message>. (31796)........ 69

4 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

Cannot operate on slot <slot_number> in jukebox '<jukebox>': slot is outside

<range> ranges. (31908)................................................................................ 69
Cannot operate on volume '<volume>' in slot '<slot_name>' in jukebox
'<jukebox>': slot is outside <range> ranges. (31845)....................................... 70
Cannot query client ID map database. (9835)................................................70
Cannot query the pool resources. Unable to verify the save sets on the media.
(6777)...........................................................................................................70
Cannot queue operation <operation>. The operations queue for jukebox
'<jukebox>' has reached its maximum capacity of <int>. (31834).....................71
Cannot queue operation <operation>. The operations queue for jukebox
'<jukebox>' is currently locked by <operation>, operation instance
<operation_instance>. (31833)...................................................................... 71
Cannot read checksum volid: <vol_id> name: <vol> flags: <hex> kb: <string> files:
<long_unsigned> at: <string>........................................................................... 72
Cannot read record <record_num> of file <file_num> on <record_num> <file> <vol>.
(8433)...........................................................................................................73
Cannot read the current volume label. <error_message>. (15330).................. 73
Cannot read the current volume label. <error_message>. Assuming that the
volume is unlabeled. (15330)....................................................................... 73
Cannot recycle the volume in slot <slot_number>. The current volume has no
label or the label is not readable. (15347).....................................................74
Cannot release <int> usage counts. (657)....................................................... 74
Cannot release usage for license not in use. (653).........................................75
Cannot release usage for nonexistent license. (654)......................................75
Cannot remove operation <operation_id>. The operation is busy. (15439)......75
Cannot remove task <task>. The task is busy. (15440)....................................76
Cannot reposition file <cloud filename> to <offset> -- <cloud error string>\n...... 76
Cannot retrieve on <device name>: <transformation error string> for
ssid=<saveset id>.......................................................................................... 76
Cannot scavenge <db> (<string>) — recover from backup media. (32900)........ 77
Cannot scavenge record file <file> within database <db>. (32898)................... 77
Cannot unmount database <db>. (32899)...................................................... 77
Cannot update client ID: <client_id> name: <client>......................................... 78
Cannot update save set record...................................................................... 78
Cannot update ssid: <save_set_id> host: <host> name:
<save_set> checksum record. (9911)..............................................................79
Cannot update ssid: <save_set_id> host: '<host>' name: <save_set> fixed record.
(9909)...........................................................................................................79
Cannot update ssid: <save_set_id> host: '<host>' name: <save_set> variable
record. (9910)............................................................................................... 80
Cannot update volid: <vol_id> name: <vol> checksum record. (9997).............. 80
Cannot update volid: <vol_id> name: <vol> fixed record. (9996)...................... 81
Cannot update volid: <vol_id> name: <vol> record........................................... 81
Cannot update volid: <vol_id> name: <vol> variable record. (9998)..................82
Cannot use jukebox '<jukebox>': it is in service mode. (39116)...................... 82
Cartridge <cartridge_id> is already allocated to slot
<slot_number> jukebox '<jukebox>'. (31920).................................................. 83
Changing volume <vol> to appendable. (8492)...............................................83
Check system device ordering. Moving device on %s to %s. ......................... 83
Chunk to nsrmmd failed. Software caused connection abort. (11318, 402)... 84
'<client_id>' map error ssid: <save_set_id> flags: <hex> size:
<int> files: <string>.......................................................................................... 85
Cleaned up deleted volume <volume name> on the cloud...............................85
Cleaning operation is already in progress on device <device>: operation ID =
<operation_id> task ID = <task_id>. (15441)....................................................85
Cloning not supported; upgrade required. (12285)........................................86

EMC NetWorker 9.0.x Error Message Guide 5

CONTENTS

Cloning requires at least 2 devices. (12277)..................................................86

Command must be run on the host to which device '<device>' is attached......87
Command option <option> needs tag option -T or slot option -S. (38628)....... 87
Connect to nsrexec prog 390113 vers 1 on `host' failed:
RPC error: Remote system error..................................................................... 87
Connection refused....................................................................................... 88
Connection reset........................................................................................... 88
Consolidation session done saving to pool '<pool>' (<vol>). (38718)............... 89
Correcting overlapping fragment for ssid <save_set_id>, low <low> got volid
<vol_id>, ffn <first_file>, frn <first_record> had volid <vol_id>, ffn <first_file>, frn
<first_record>. (32327)...................................................................................89
Could not allocate memory for Removable Storage libraries.......................... 90
Could not allocate memory to check for Removable Storage libraries.............90
Could not authenticate this user name and password, try again!................... 90
Could not convert drive GUID to string. The jukebox was not added............... 91
Could not edit the ASR SIF file. (17424)......................................................... 91
Could not format the diskette in <drive_letter>: (38661)................................. 92
Could not obtain Removable Storage changer information............................ 92
Could not obtain Removable Storage changer information.
The jukebox was not added...........................................................................92
Could not obtain Removable Storage drive information................................. 93
Could not obtain Removable Storage library information............................... 93
Could not obtain Removable Storage library information. The jukebox
was not added.............................................................................................. 94
Could not obtain Removable Storage media information. The jukebox
was not added.............................................................................................. 94
Could not open dir = <dir_path>. (32279).......................................................95
Could not open the ASR SIF file for editing. (17423).......................................95
Could not position <device> to file <file_number>, record <record_number>.
(8431)...........................................................................................................95
Could not reopen cloud file for saveset <saveset name> --
<cloud error string>........................................................................................ 96
Could not run netsh. (4621).......................................................................... 96
Could not run <service>. The system cannot find the file specified.................. 97
Could not set Removable Storage drive information. The jukebox
was not added.............................................................................................. 97
Could not start a Removable Storage session (<hex>). (14546).......................98
Could not write the network configuration file. (4622)................................... 98
Current request exceeds parallelism..............................................................98

Chapter 5 Messages: D 101

Delayed Write Failed....................................................................................102
Destination component full. (4043).............................................................102
Destination_host_name does not support recovery_type............................ 102
Detected renamed/deleted directory condition for client
'<client>' on save set '<save_set>'. (6815)..................................................... 103
Detection process for host (hostname) reports a server cannot be a storage
node. (14169)............................................................................................. 103
Device <device> deactivated during backup session. (8740)........................ 103
Device <device> deactivated during recovery session. (8741).......................104
Device '<device>' is already allocated to jukebox '<jukebox>' drive <drive_id>
(31812).......................................................................................................104
Device '<device>' is busy. Verify label operation in progress. (11779)...........104
Device '<device>' is currently loaded with volume from slot <slot_number>.
Unload volume and try again. (15325)........................................................ 105

6 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

Device '<device>' is not allocated to jukebox '<jukebox>.' (31814)................ 105

Device '<device>' is unavailable. The device is currently loaded with a volume
from slot <slot_number>. (15475)................................................................ 106
Device '<device>': serial number mismatch. Expected '<device>',
found ‘<device>’\n’. (15475)........................................................................ 106
Disabling jukebox '<jukebox>' due to a configuration problem. Correct the
problem and re-enable the jukebox resource. (31916)................................ 106
DiskBackup enabler requested from EMC License Manager. Ensure enabler is
available there and retry in a few minutes. (18371)..................................... 107
dlsym: <function_name> not found. (16141)................................................ 107
dpkg: error processing lgtoclnt (--install): dependency problems - leaving
unconfigured...............................................................................................108
Drive '<device>' is currently associated with hardware ID <hardware_id> and the
new device hardware ID is <hardware_id>. (15322)...................................... 108
Drive: <drive_name> has source <source> but source is in use or destination ID
is wrong. Ignoring drive source. (15262)......................................................108
Drive: <drive_name> has source <source> but source is not found. Ignoring drive
source. (15263).......................................................................................... 109
Drive <drive_tag> is currently associated with hardware ID <hardware_id> and
the new device has no hardware ID. (15321)............................................... 109
Duplicate name; pick new name or delete old one. (11537)........................ 109
Duplicate saveset ID <save_set_id>, record <decimal> deleted...................... 110
Duplicate volume ID <vol_id>, record <decimal> deleted................................111

Chapter 6 Messages: E 113

EEI bus/device reset detected on <device> at opening. Rewinding tape. (9062)
................................................................................................................... 116
Enabler code <enabler> has not been located. (652).................................... 116
Encountered a file whose size is greater than the maximum SSC save set cut-
off size of <int> KB. (11257)..........................................................................116
ERROR 1327. Drive <drive> is invalid. Please provide a valid path. (18119).. 117
ERROR: Aborting backup of saveset <save_set> because of the error with writer
<VSS_writer>. (5306)....................................................................................117
ERROR: Aborting backup of saveset <save_set>, because of the error with writer
<VSS_writer>. Retry the backup and/or use your NetWorker Admininstration
Guide to temporarily disable the writer, if necessary. (5307)....................... 117
Error allocating memory for information on line number
<int> of device map file <file_path>................................................................118
Error: could not authenticate this username and password......................... 118
Error: error while loading shared libraries: libsasl2.so.2: wrong ELF class:
(ELFCLASS64)..............................................................................................119
ERROR: Failed to create post-restore action. System is out of
available memory. (5246)........................................................................... 119
ERROR: Failed to get <int> component for writer <VSS_writer>, vsserror=<hex>.
(5270).........................................................................................................119
ERROR: Failed to get comp database list in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5339).............................................................120
ERROR: Failed to get comp db log file list in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5340).............................................................120
ERROR: Failed to get comp filegrp list in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5338).............................................................121
ERROR: Failed to get component count for writer <VSS_writer>,
vsserror=<hex>. (5269)................................................................................ 121
ERROR: Failed to get exclude files in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5336).............................................................122

EMC NetWorker 9.0.x Error Message Guide 7

CONTENTS

ERROR: Failed to get information for writer = <VSS_writer>,

vsserror=<hex>: <VSS_error>. (5329).............................................................122
ERROR: Failed to get list of writers, vsserror=<hex>. (5263)...........................122
ERROR: Failed to get restore service name for writer <VSS_writer>,
vsserror=<hex>. (5267)................................................................................ 123
ERROR: Failed to get restore target for writer <VSS_writer>, vsserror=<hex>.
(5271).........................................................................................................123
ERROR: Failed to get mount points for path <file_path>.
Error=<hex>:<error_string>. (32277).............................................................. 124
ERROR: Failed to get usage type for writer <VSS_writer>, vsserror=<hex>. (5268)
................................................................................................................... 124
ERROR: Failed to get writer restore method for writer <VSS_writer>,
vsserror=<hex>. (5264)................................................................................ 124
ERROR: Failed to get writer restore user procedure for writer <VSS_writer>,
vsserror=<hex>. (5265)................................................................................ 125
ERROR: Failed to init backup in pre save, vsserror=<hex>: <VSS_error>. (5333)
................................................................................................................... 125
ERROR: Failed to init_backup, vsserror=<hex>: <VSS_error>...........................126
ERROR: Failed to initialize backup, Error=<hex>: <error_string>. (5314)..........126
ERROR: Failed to initialize shadowcopy, snaperror=<hex>. (5252)................ 126
ERROR: Failed to initialize shadowcopy, vsserror=<hex> in directives. Library
libvss.dll may be missing. (5313)................................................................127
ERROR: Failed to initialize VSS recover, vsserror=<hex>................................ 127
ERROR: Failed to install MSI package...........................................................128
ERROR: Failed to realloc memory encoding save string: <save_string>. (5322)
................................................................................................................... 128
ERROR: Failed to recover '<file_path>'. (32264)............................................ 128
ERROR: Failed to recover '<file_path>'. Current version of file exists. (32268)
................................................................................................................... 129
ERROR: Failed to recover '<file_path>', unable to replace current version of file.
(32273).......................................................................................................129
ERROR: Failed to save db files, writer = <VSS_writer>. (5344)....................... 130
ERROR: Failed to save dblog files, writer = <VSS_writer>. (5345)...................130
ERROR: Failed to save filegr files, writer = <VSS_writer>. (5343)....................131
Error: 'gstd: Internal error: could not get database handle.'......................... 131
ERROR: hpux_rjc() parse failed: No such file or directory. (14303)............... 131
ERROR: No alternate location mapping was found for file <file>. (5282)........ 133
ERROR: No Writers were recovered due to a failure to recover <VSS_writer>.
Backing out all changes. (5279).................................................................. 133
ERROR: Problem contacting server (ip_address): Connection timed out:
connect.......................................................................................................134
ERROR: Unable to restart service <VSS_writer>. (5274)................................. 134
ERROR: Unable to stop service <VSS_writer>. (5273).................................... 134
ERROR: VSS failed to add comps in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5341).............................................................135
ERROR: VSS failed to get component number <comp_id> for writer <VSS_writer>.
Error=<hex>:<error_string>. (5309)................................................................ 135
ERROR: VSS failed to get comp=<component> database list,
writer=<VSS_writer>, vsserror=<hex>: <VSS_error> in directives. (5311)......... 136
ERROR: VSS failed to get comp=<component> db log file list,
writer=<VSS_writer>, vsserror=<hex>: <VSS_error> in directives. (5312)......... 136
ERROR: VSS failed to get comp=<component> filegrp list, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error> in directives. (5310)......................................... 137
ERROR: VSS failed to get pvol for <file_path>, vsserror=<hex>: <VSS_error>.
(32281).......................................................................................................137

8 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

ERROR: VSS failed to get vss pair info for '<file_path>', vsserror=<hex>:
<VSS_error>. (32278)................................................................................... 137
ERROR: VSS failed to get writer comp count, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5317).............................................................138
ERROR: VSS failed to get writer exclude list, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5318).............................................................138
ERROR: VSS failed to get writer list for <save_set>. (5320)............................ 139
ERROR: VSS failed to get writers name list, vsserror=<hex>: <VSS_error> in
directives. (5315)........................................................................................139
ERROR: VSS failed to initialize for directives, vsserror=<hex>: <VSS_error>.
(5316).........................................................................................................139
ERROR: VSS failed to initialize shadowcopy in pre save, vsserror=<hex>:
<VSS_error>. (5332)..................................................................................... 140
ERROR: VSS failed to process snapshot, vsserror=<hex>: <VSS_error>. (5342)
................................................................................................................... 140
ERROR: <VSS_writer> was not running, unable to load XML file. (5262).........141
ERROR: web server exited unexpectedly...................................................... 141
ERROR: Writer <VSS_writer> not fully recovered. (5293)................................ 142
ERROR: Writer <VSS_writer> not recovered. Backing out changes. (5278)..... 142
Error executing command. Failure: I/O error on POST request for "
host":Connection to host refused................................................................ 143
Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration config_name: Authentication error occurred while
accessing the naming or directory service: [LDAP: error code 49 - Invalid
Credentials]................................................................................................ 143
Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration config_name: Cannot resolve host................................144
Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration 'configname': Error occurred while attempting to connect
to a remote server 'hostname:port'. Connection refused: connect ...............144
Error executing command. Failure: 400 Bad Request. Server message: Failed to
perform LDAP task task: Authentication error occurred while accessing the
naming or directory service: [LDAP: error code 49 - Invalid Credentials]....... 145
Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration config_name: Error occurred while attempting to resolve
component name 'component'....................................................................145
Error executing command. Failure: 401 Unauthorized. Server message:
Unauthorized access: user must change password......................................146
Error in reading from volume <volume name> in the cloud:<error source>:"<error
string>” Will retry in 5 seconds.....................................................................146
Error in final transformation for <saveset name>: < transformation error string>:
<cloud error string>...................................................................................... 147
Error in transformation for <saveset name>: <transformation error string>: <cloud
error string>"................................................................................................147
Error in writing <hostname>:<saveset name> to the cloud:<error source> "<error>"
Will wait for <number> minutes for network to come up................................ 147
Error in writing <hostname>:<saveset name> to the cloud:<error source>:“<error
string>” Will retry in 5 seconds.....................................................................148
Error in writing index data for <hostname>:<saveset name> to the cloud:<error
source> "<error>" Will wait for <number> minutes for network to come up...... 148
Error in writing object header for <saveset name>: <cloud error string>.......... 149
Error opening a handle to the cloud: <cloud error string>.............................. 149
Error parsing line number <line_number> of device map file <file_path>........ 150
Error reading the FH entries from save through stdin....................................150
Error saving. (4953).....................................................................................150
Error saving writer <VSS_writer>. (5304)....................................................... 151

EMC NetWorker 9.0.x Error Message Guide 9

CONTENTS

Error writing index data for <hostname>:<saveset name> to the cloud: <error
source> "<error string>".................................................................................151
Expected <int> bytes for '<file>', got <int> bytes. (5194).................................. 151
Expected volume ID '%s' for volume '%s.' The actual
volume ID is '%s'. (15640).......................................................................... 152
Expected volume <volume_name>. The actual volume is <volume_name>. The
jukebox resource is being updated. (15327)............................................... 152

Chapter 7 Messages: F 155

Failed reading <vol> err: <string>. (909)......................................................... 156
Failed recommitting journal file. (880).........................................................156
Failed saving <file_path>. (32056)................................................................156
Failed to allocate transformer: <Transformer error string>............................. 157
Failed to bind socket for <service_name> service: Can't assign requested
address.......................................................................................................157
Failed to clone any save sets. (5882)...........................................................158
Failed to clone the following save sets. (5883)............................................ 158
Failed to copy <file> to <dir_path>. (17430)................................................... 159
Failed to create index entries for saveset=<save_set>. (5308)...................... 159
Failed to create the ASR state files. (4630).................................................. 160
Failed to create the NetWorker ASR directory............................................... 160
Failed to get the save set list for volume <%s> (20723).................................161
Failed to get the volume information for volume <%s> because: <%s> (20722)
................................................................................................................... 161
Failed to get writers list for <save_set>. (5298)............................................. 162
Failed to load the ASR APIs. (4606)............................................................. 162
Failed to propagate external roles to NetWorker server................................ 162
Failed to retrieve authentication control attributes from NetWorker server
<NetWorker_server>..................................................................................... 163
Failed to save Backup Comp Doc, '<file_path>'. (32274)...............................163
Failed to save '<file_path>'. (32260).............................................................164
Failed to save XML file = '<file_path>'. (32275).............................................164
Failed to store index entries........................................................................ 164
Failed to update the volume barcode in the media database. <error_message>.
(15328).......................................................................................................165
Failed to update the volume location in the media database. <error_message>.
................................................................................................................... 165
Failed to verify credentials: <cloud error string>............................................ 165
Failed to write adv_file label: <string>. (8378).............................................. 166
Fallback to RPC portmapper service on port 111..........................................166
Fast Inventory cannot identify volume in slot <slot_number>. (15338).......... 167
Fatal media database error..........................................................................167
File '<file>' cannot be restored to its previous read-only status. (32087)....... 168
File '<file>' could not be opened for backup. <error_string>. (32192)............. 169
File '<file>' was restored to an encrypted directory and is now encrypted. Its
read-only status prevented it from being restored to its previous unencrypted
status. (32088)........................................................................................... 169
File index is missing. Please contact your system administrator to recover or re-
create the index. (9387).............................................................................. 170
Filesystem containing file index for client '<client>' is getting full. (9741)..... 170
Flag -f is invalid for use with fast inventory -I -I. (29676).............................. 171

Chapter 8 Messages: G 173

GetProcAddress: <function_name> not found. (15996).................................174

10 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

Group <save_group> aborted, savegrp is already running. (33755)...............174

GSS authentication from <hostname> failed. (1045).....................................175
GSS authentication user session entry: User authentication session timed out
and is now invalid. (6656)...........................................................................175

Chapter 9 Messages: H 177

Hardware status of jukebox <jukebox_name> is <jukebox_current_status>.
(31878).......................................................................................................178
Hardware status of jukebox <jukebox_name> changed from
<jukebox_previous_status> to <jukebox_current_status>. (31881)................178
High-water mark must be greater than low-water mark. (12752).................. 179
Host <destination_host> is missing from the remote access list of <source_host>
Press [Yes] to update the remote access list of <source_host> with
<destination_host>...................................................................................... 179
Host name for IP address <IP_address> could not be determined through DNS.
(7141).........................................................................................................180
Host name verification failed - unknown host. (1028)..................................180

Chapter 10 Messages: I 183

Impersonation was requested by: "root@<hostname>", but the user does not
have enough privileges to impersonate. (2494)...........................................184
Incomplete Full Update information for jukebox '<jukebox>'. (31912)...........185
Insufficient number of devices: A minimum of <int> are needed, but only <int>
are available. (15434)................................................................................. 185
Internal Server Error: The server encountered an internal error or
misconfiguration and was unable to complete your request........................ 185
Invalid cleaning cartridge name for cartridge <cartridge_name> in slot
<slot_number> of jukebox <jukebox_name>. (31802)....................................186
Invalid cleaning operation. Device name and cleaning slot are required.
(15453).......................................................................................................187
Invalid enabler code specified. (645).......................................................... 187
Invalid file reference: <long_unsigned>, <long_unsigned>. (911)................... 187
Invalid flag <volume_flag>. (8803)................................................................188
Invalid jukebox operation <operation_name>. (15428).................................188
Invalid operation task <task_name>. (15429)...............................................189
Invalid or missing 'operation lifespan' attribute...........................................189
Invalid nsrlcpd update. Information is missing for drive <drive_id> in jukebox
'<jukebox>'. (15623).................................................................................... 189
Invalid page <decimal> invalid record range <decimal>. (894)....................... 190
Invalid page <decimal> last offsets mismatch. (898).................................... 190
Invalid page <decimal> slots overlaps data. (895)........................................ 191
Invalid page <decimal> unaligned offsets. (896)...........................................191
Invalid page <decimal> unknown kind <decimal>. (897)................................ 191
Invalid page ident <decimal> expecting <decimal>. (893).............................. 192
Invalid parameters specified within license API <parameters>. (644)............ 193
Invalid save operations resource string cannot be processed. (4221)..........193
Invalid slot type <type_id> in jukebox '<jukebox>'. (31906)........................... 193
Invalid source slot for cartridge currently loaded in drive <drive_id>. (31914)
................................................................................................................... 194
Invalid tag ID for slot in jukebox '<jukebox>'. (31913)...................................194
Invalid update to jukebox from nsrlcpd: missing <attribute_name> for device
'<device>'. (31918).......................................................................................194
Invalid value <value> for attribute <attribute_name>. (31841)....................... 195
Invalid version: <long_unsigned> seal: <long_unsigned>. (910).....................195

EMC NetWorker 9.0.x Error Message Guide 11

CONTENTS

Invalid VSS Save Operations keyword value of <keyword>. (4224)................196

Invalid VSS Save Operations value. Missing <string>. (4223)........................196
Invalid VSS Save Operations value. Must be of form KEYWORD:VALUE=STATE.
(4222).........................................................................................................196
IO_WritePage write failed - No space left on device (28): No space left on
device......................................................................................................... 197
IP address for host '<host>' could not be determined through DNS. (6907)...197

Chapter 11 Messages: J 199

JAVA_HOME enrivonment variable might not be set correctly. Ensure that
JAVA_HOME is set to 64-bit JRE directory..................................................... 201
Javascript is required. If security settings of your browser do not allow
JavaScript, or JavaScript is disabled, please enable it.................................. 201
Journal commit lseek page: <decimal> err: <error_string>. (764).................... 202
Journal commit null logfile. (763)................................................................ 202
Journal commit write cntl err: <error_string>. (767)....................................... 202
Journal commit write db err: <decimal> pi: <decimal> ofn: <long_unsigned>
pnum: <long_unsigned>. (766).....................................................................203
Journal failed opening segment file page: <decimal> err: <error_string>. (778)
................................................................................................................... 203
Journal failed reading segment page: <decimal> err: <error_string>. (781)..... 204
Journal failed writing <string>. (780)............................................................. 204
Journal file invalid map page: <decimal>. (775)............................................ 204
Journal file seek error page: <decimal> err: <error_string>. (773).................... 205
Journal found applying <decimal> pages. (772)............................................ 206
Journal invalid cannot restore media db...................................................... 206
Journal invalid will not commit journal to media db. (776)........................... 206
Journal reading null logfile <string>. (760).................................................... 207
Journal read lseek page: <decimal> err: <error_string>. (761)......................... 207
Journal read page: <decimal> err: <error_string>. (762).................................. 208
Journal recommit read cntl page err: <error_string>. (769).............................208
Jukeboxes not supported. Upgrade required. (14940)................................. 208
Jukebox error: library is becoming ready or not on-line (15980)................... 209
Jukebox indicated that there are no import/export ports available. (4050).. 209
Jukebox is now disabled. (39115)............................................................... 210
Jukebox is now enabled. (39114)................................................................ 210
Jukebox is now in service mode. (39116).................................................... 210
Jukebox '<jukebox>' failed. Drive door closed. (1442)...................................211
Jukebox '<jukebox>' does not support Add and Remove operations..............211
Jukebox '<jukebox>' does not support Deposit and Withdraw operations.
(15169, 15170)...........................................................................................212
Jukebox '<jukebox>' does not support operation <operation_name>. (15452,
31846)........................................................................................................212
Jukebox '<jukebox>' failed opening '<host>', err:<int>. (15227).......................212
Jukebox '<jukebox>' failed to add the requested device. (31811)................. 213
Jukebox '<jukebox>' failed to clean device '<device>'. (31807)...................... 213
Jukebox '<jukebox>' failed to close '<host>', err:<int>. (15228)....................... 214
Jukebox '<jukebox>' failed to deposit the requested cartridge. (31810)........ 214
Jukebox '<jukebox>' failed to label the requested volume. (31819).............. 214
Jukebox '<jukebox>' failed to mark the requested volume. (31821).............. 215
Jukebox '<jukebox>' failed to remove the requested device. (31813)............ 215
Jukebox '<jukebox>' failed to reset. (31822)................................................. 215
Jukebox '<jukebox>' failed to unload the requested volume. (31827)........... 216
Jukebox '<jukebox>' failed to withdraw the requested cartridge. (31830)......216
Jukebox '<jukebox>' is busy processing other operations. (31850)............... 216

12 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

Jukebox '<jukebox>' is currently servicing an operation <operation_name>. Try

again later. (31851).................................................................................... 217
Jukebox '<jukebox>' is not on server '<server_name>'.................................... 217
Jukebox '<jukebox>' is unavailable. <jukebox_status>. (31832).....................218
Jukebox '<jukebox>' only has <int> KB available on <int> volume(s)................ 218
Jukebox '<jukebox>' STL private data area not configured. (15226)...............218
Jukebox reported '<decimal>' drive(s).There appears to be some hardware
problem(s) with your jukebox. Please consult your device's documentation or
vendor for assistance. (15813)....................................................................219
Jukebox resource is corrupt. Cannot find slot # <int>. (15595)...................... 219
JZ006: Caught IO Exception: java.io.IOException: JZ0EM: End of Data.......... 220

Chapter 12 Messages: K 221

Killing pid <pid>. (42974)............................................................................. 222

Chapter 13 Messages: L 223

Label a volume for pool '<pool>'. (29480).....................................................224
Label: <volume_label>, pool: <pool_name>, capacity: <volume_capacity>.
(15637).......................................................................................................224
Label: <volume_label>, pool: <pool_name>, capacity: <volume_capacity>.
(15637).......................................................................................................224
libi_stl_verify_src_dst: invalid tag type <tag_type>. (16160).........................225
LDAP bind failed because the server is down...............................................225
Library: <library_name>, cmd id: <cmd_id>: invalid source for load command.
(15230).......................................................................................................225
Library: <library_name>, cmdid: <cmd_id>: invalid source for unload command.
(15233).......................................................................................................226
License enabler #<enabler> (<product>) will expire in <int> day(s). (7774)...... 226
Line number <line number> of device map file <file_path> is too long............ 227
Lost connection to server, exiting. (7135)....................................................227

Chapter 14 Messages: M 229

MCHK error partial volume record. (9804)....................................................230
MCHK delete volume with invalid id, volid: <vol_id> name: <vol> flags: <hex> kb:
<string> files: <long_unsigned> tm at: <time>..................................................230
MCHK failed updating volume volid: <vol_id> name: <vol> flags: <hex> kb:
<string> files: <long_unsigned> tm at: <time>..................................................230
MCHK invalid id delete saveset ssid: <save_set_id> host: '<client_id>' name:
'<client>' flags: <hex> size: <string> files: <string> ctime: <date_time>...............231
MCHK patching ssid: <save_set_id> host: '<client_id>' name: '<client>' flags:
<hex> size: <string> files: <string> ctime: <date_time>......................................231
MCHK save set update ssid: <save_set_id> host: '<client_id>' name: '<client>'
flags: <hex> size: <string> files: <string> ctime: <date_time>............................ 232
Media db checksum check failed. (10104).................................................. 232
Media db is checking btrees. (10100)......................................................... 233
Media db is cross checking the save sets. (9777)........................................233
Media db is cross checking the volumes. (9778)......................................... 233
Media db is record checking. (10111)......................................................... 234
Media db shutdown aborted file '<file>'. (32289)......................................... 234
Media db shutdown, aborting. (9786)......................................................... 235
Media db verifying checksums. (10103)...................................................... 235
Media notice: check storage node: (nsrmmd missing from polling reply...... 235

EMC NetWorker 9.0.x Error Message Guide 13

CONTENTS

Media waiting (or critical): backup to pool ’Default’ waiting for 1 writable
backup tape or disk.................................................................................... 236
Microsoft recommends simultaneous recovery of VSS SYSTEM BOOT, VSS
SYSTEM FILESET, and VSS SYSTEM SERVICES and they have not all been
selected. (17438)........................................................................................236

Chapter 15 Messages: N 239

Name '<host_name>' should be a valid hostname. (11486)..........................241
NDMP SCSI open: the device is in use NDMP Service Log: Privilege conflict
while putting persistent reservation on the device. (42617)........................ 241
Need a base enabler to authorize '<product>' license. (664).........................241
Network connection could not be established with client '<client>'. (6906).. 242
NetWorker media: (notice) check storage node: <storage_node> (Program not
registered....................................................................................................242
NetWorker server '<server>' is not in the servers file for the NetWorker client
'<client>'. (7123).......................................................................................... 242
NetWorker will not overwrite EDM label <EDM_label>. (15346)..................... 243
No '<client_resource>' resource for client '<client>'. (7208)............................243
No configured jukebox devices exist on this server. (15583)....................... 244
No devices are configured on jukebox '<jukebox>'. (31902)......................... 244
No eligible volumes found on the cloud.......................................................244
No entry in hieracrchy ‘ou=orgname,dc=domain_component1,
dc=domain_component2’ dc=domain_component3’.................................. 245
No jukeboxes are configured on this server. (15591)...................................245
No jukeboxes are currently usable. (15776)................................................ 245
No jukebox devices are configured on host '<host_name>'. (15425).............246
No library volumes allocated for jukebox '<jukebox>'. Use a NetWorker
administration program to allocate volumes. (15736)................................. 246
No matching devices; check storage nodes, devices or pools. (11390)........247
No matching devices found when backing up to HACMP devices................. 247
Nonexistent cloneid for ssid........................................................................ 248
No PAX threads available............................................................................ 248
No such device or address.......................................................................... 248
No tape label found. (8540)........................................................................ 250
No usable jukebox is accessible from this host. (15777)............................. 250
No VSS license was obtained for this save operation. The files were backed up
using the legacy method; no snapshot was created.....................................251
No writers found for this saveset: <vss_saveset>. (5299)..............................251
nsrd: log event failed: bad file number........................................................ 252
nsrd: log event failed: not enough space..................................................... 252
nsrd: media emergency: cannot fetch volume db entry................................ 252
nsrd: media info: restarting nsrmmd # on <storage_node>........................... 253
nsrd: registration info event: server is disabled copy violation.....................253
nsrd svc_tcp: svcfd_create: Too many open files......................................... 254
nsrexecd on '<client>' is unavailable. Using rsh instead. (7110)................... 254
nsrexecd: User 'username' on machine 'hostname' is not on 'administrator'
list.............................................................................................................. 255
NSR group Default exited with return code <int>. (4210)............................... 255
NSR info Migration unsuccessful: Unable to rename original media database:
The process cannot access the file because it is being used by another
process. (Win32 error 0x20)........................................................................ 255
nsrmmdbd cannot reconnect to RAP, shutting down. (10114)..................... 256
nsrmmdbd cannot reconnect to RAP, retrying. (10113)................................256
nsrmon was terminated by a signal <signal>. (14154).................................. 257
nsrndmp_save: data connect: failed to establish connection...................... 258

14 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

nsrndmp_save: get extention list: communication failure............................259

NSR server '<server>:' client ‘virtual_hostname’ is not properly configured on
the NetWorker Server.................................................................................. 259
NSR server '<server>:' <error_string> — SHAREPOINT: unauthorized feature.
(7159).........................................................................................................259
NTFS Change Journal will not be used for this save. <string>......................... 260

Chapter 16 Messages: O 261

On decoding the credential: the authentication credential was corrupted, the
checksums do not match (2493)................................................................. 262
Only one -b pool can be specified. (29673)................................................. 262
Operation aborted due to nsrmmgd restart. (12511)................................... 262
Operation did not complete before NetWorker shutdown............................ 263
Operation did not start before NetWorker shutdown.................................... 263
Operation <operation_type> in progress on device <device_name>. (15642). 264
Operation <operation_name> requires a volume or slot range. (15448)........ 264
Operation would block. (384)......................................................................265
Option 'auto clean' is not enabled on jukebox '<jukebox>'. (31847)............. 265

Chapter 17 Messages: P 267

Page: <long_unsigned> bad long directory record invalid slice: <decimal>. (901)
................................................................................................................... 268
Page: <long_unsigned> bad long directory record missing slice: <decimal>.
(903)...........................................................................................................268
Page: <long_unsigned> bad record type: <decimal>. (899).............................269
Page: <long_unsigned> bad record unknown type: <decimal>. (900)............. 269
Partial record error client ID: '<client_id>' name: '<client>'. (9926)................. 270
Partial record error client ID: <long_unsigned>. (33865)............................... 270
Partial record error volid: <vol_id> flags: <hex> kb: <string> files: <long_unsigned>
at: <string>................................................................................................... 271
Performing operation <operation_type> on device '<device>'. (15641)...........271
Permission denied, user must have the 'Operate NetWorker' privilege'........272
pkgrm: ERROR: unable to remove </usr/lib/nsr/product.res>....................... 272
Pool '<pool>' is not a cloning pool. (32381)..................................................272
Port <port> is loaded. Remove cartridges from the port and try again. (15410)
................................................................................................................... 273
Port <port> is loaded. Trying the next port. (15411)...................................... 273
Process nsrlogd was spawned on 'security_audit_log_hostname', but nsrlogd
could not open an RPC channel. 'Unable to connect to the nsrlogd process on
host 'security_audit_log_hostname'............................................................273
Program nsrmmgd terminated <int> times in <int> seconds. (12535)............. 274

Chapter 18 Messages: R 275

Range of slots for cleaning cartridges '<range>' must be contained in '<range>'.
(4024).........................................................................................................277
RAP error <error>: Enabler type is for a different platform. (12219)................277
RAP error: <product> enabler does not exist in the system. (33992)..............278
RAP error: Resource already exists. (376, 326)............................................ 278
RAP error: Resource does not exist. (376, 319)............................................ 278
RAP error: Unable to extract resource info for client..................................... 279
RAP error: User <user_id> on computer <host> is not on administrator’s list...279
RAP query to check the worklist for completion of the save operation failed
during all attempts. The save operation is finished. (7310)......................... 280

EMC NetWorker 9.0.x Error Message Guide 15

CONTENTS

Read <int> records, and EOF marks after file '<file>'. (8984)........................... 280
Read open error: Device busy. (8999)..........................................................281
Read open error: No media in drive. (8340)................................................. 281
Received a network error (Severity <int> Number <int>): RPC create failed: Port
mapper failure — Timed out. (18759).......................................................... 282
Received a network error (Severity <int> Number <int>): The feature "<product>"
is not properly enabled. (12275)................................................................. 283
Received a retryable network error (Severity <int> Number <int>): busy. (18761)
................................................................................................................... 283
recover: Error recovering filename. The RPC call completed before all pipes
were processed...........................................................................................284
Recover failed: Error receiving files from NSR server '<server>'. (38471)........284
Recover space interval and filesystem check interval must have different
value/unit................................................................................................... 284
Recovery operation failed. Relocation Path option is not supported when
recovering VSS SYSTEM or SYSTEM save sets. (6538)..................................285
Registration information provided is incomplete. (658)............................... 285
Remote/network path <string> must be specified as UNC path name. (8377)
................................................................................................................... 286
Removable Storage attempted to configure '<string>'. This device has already
been defined with hardware id '<string>'. Please check the device resource for
'<string>' and make sure that these hardware ids match when you next run
jbconfig. (15877)........................................................................................ 286
Removable Storage service not available. (15909)...................................... 287
Removing cleaning cartridge from slot <slot_number>. (15299)....................287
Renamed database '<db>' to '<db>'. (32912).................................................287
Resource for jukebox '<jukebox_name>' contains an empty barcode list.
(16164).......................................................................................................288
Resource temporarily unavailable............................................................... 288
RESTORE: could not create path <pathname>............................................... 289
RPC cannot make a procedure call: Create failed. (4189).............................289
RPC error: authentication failed or no valid authentication methods supported
by both client and server. (2445).................................................................290
RPC error: can’t setup SSL session channel to host <hostname> for GSS
authentication (6639)................................................................................. 290
RPC error: Portmapper failure...................................................................... 291
RPC error: Procedure unavailable. (6912).................................................... 291
RPC error: Remote system error. (376, 352)................................................. 292
RPC error: RPC cannot encode arguments. (376, 341)..................................292
RPC error: RPC program or version mismatch. (376, 349).............................293
RPC error: Server can’t decode arguments................................................... 294
RPC error: Timed out. (376, 345)................................................................. 294
RPC error: Unable to register service: <service>. (376, 7985)........................ 295
RPC error: Unknown host. (961)...................................................................295
RPC receive operation failed. A network connection could not be established
with the host. (344).....................................................................................296
RPC send operation failed. A network connection could not be established with
the host. (343)............................................................................................ 297

Chapter 19 Messages: S 299

Saved (1777).............................................................................................. 301
Save set recover of this save set to another client is not supported. Cannot
recover <save_set> from '<client>' to '<client>'. (17461)..................................301
Save set <save_set_id> '<client>': <save_set> volume <vol> on <device> is being
terminated because: Media verification failed. (8681).................................301

16 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

Save set <save_set> for client '<client>' was aborted and removed from volume
<vol>. (8372)................................................................................................ 302
save set <saveset name> for client <hostname> was aborted and removed from
volume <volume name>................................................................................302
Save sets done reading <int> KB...................................................................303
Save set still in-progress on volume <vol>, volume mode remains full. (8493)
................................................................................................................... 303
Save: <vol>: No such file or directory............................................................ 303
Savegrp: <client> <save_set> save was never started.....................................304
Saving saveset XML files. (5300)................................................................. 304
Server disabled; The evaluation enabler code for the <product> expired. Install
the permanent enabler code. (39766)......................................................... 304
Server disabled; Too many devices. (39768, 4079)..................................... 306
Server is not licensed for DiskBackup support. Install DiskBackup enabler.
(12837).......................................................................................................306
Server '<server>': Device <device> is not a valid <device_type> device. (17491,
11754)........................................................................................................307
Server '<server>' does not support Microsoft Removable Storage. Contact your
service representative. (15870)...................................................................307
Service is using port <port_number> which is outside of configured ranges:
<range>........................................................................................................ 307
Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify
that you have sufficient priveleges to start system services......................... 308
shl_findsym: <function_name> not found. (15991).......................................308
Skipping barcode <barcode>. It is already allocated to jukebox '<jukebox>'.
(31854).......................................................................................................309
Skipping device '<device>'. It is already unloaded. (15402)..........................309
Skipping device '<device>'. <reason>. (40035).............................................. 310
Skipping drive '<device>'. It is currently disabled. (15433)........................... 310
Skipping loaded device '<device>': source slot <slot_number> is outside
<range_name> ranges. (15451).................................................................... 310
Skipping savefs output line 'nothing to save.' (7080).................................. 311
Skipping slot <slot_number>. Attribute 'match barcode labels' is enabled, and
the slot has no barcode label. (38785)........................................................311
Skipping slot <slot_number>. Barcode <barcode_label> has an invalid character.
(38601).......................................................................................................312
Skipping slot <slot_number>. It is empty. (15335)........................................312
Skipping slot <slot_number>. Label <volume_label> is invalid. (15378).........312
Skipping volume '<device>' in slot <slot_number>. Volume is not loaded.
(15404).......................................................................................................313
Slot <slot_number> is already loaded into device '<device>'. (15345)............313
Slot <slot_number> is empty. Specify another slot. (15413)......................... 313
Slot <slot_number> is full or loaded in a drive. Specify another slot. (15314)
................................................................................................................... 314
Slot <slot_number> is loaded in device '<device>'. Unload the volume first.
(15412).......................................................................................................314
Slot <slot_number> is loaded into unavailable device '<device>'.
<device_status>. (40037)............................................................................. 315
Slot <slot_number> is not within the defined cleaning slot
ranges for jukebox '<jukebox>'. (31844).......................................................315
Slot <slot_number> is not within the range of cleaning cartridges defined for
jukebox '<jukebox>'. (31803)....................................................................... 315
Slot <slot_number>: <volume label> is not a cleaning cartridge name. This slot is
reserved for a cleaning cartridge. (15336)................................................... 316
Sorry, Microsoft Removable Storage jukeboxes are not supported on this
platform. (14538)........................................................................................316

EMC NetWorker 9.0.x Error Message Guide 17

CONTENTS

Space can only be recovered from adv_file and file type devices. (6365)..... 316
ssid does not exist. (11493)........................................................................317
Starting Default (with <int> client(s)).............................................................317
Starting save. (4952)...................................................................................317
Storage node device <device> disabled due to insufficient licensing. (11740)
................................................................................................................... 318
Suggest mounting <vol> on <drive> for writing to pool '<pool>'. (32665)......... 318
System detected error due to savefile_fini() failure. Operation aborted. (18771)
................................................................................................................... 319
System error: There is already a machine using the name: <name>. Either
choose a different name for your machine, or delete the "NSR peer
information" entry for <name> on host: <hostname> (6637)...........................319
System error: SSL error: Unable to accept client handshake (7357) OR System
error: SSL error: Unable to initiate client connection (7359).........................320
ssid=<saveset id>: cannot read on <device name>; wanted <bytes to read>, got
<bytes read>: <cloud error string>.................................................................. 320

Chapter 20 Messages: T 323

Tape label read: Not enough space............................................................. 324
Task <task_id> is automatically aborted. (40033).........................................324
Task <task_id> timed out. (40031)............................................................... 324
Temporarily increasing the timeout for <saveset name> to <number> seconds
................................................................................................................... 325
The creation of an ASR diskette for <string> has been cancelled. If you wish to
create a diskette at a later time, please restart the recovery process. (17429)
................................................................................................................... 325
The creation of the ASR diskette has failed. Please see the recover log for
details. (17437).......................................................................................... 326
The diskette in <drive_letter>: is write-protected. (38658)............................ 326
The feature "<product>" is not properly enabled. (12275).............................326
The jukebox '<jukebox>' is not properly licensed. Make sure the jukebox is
properly enabled and authorized. (41852).................................................. 327
The media is offline. (15907)...................................................................... 327
The media type was not set. The jukebox was not added............................. 328
The number of slots is expected to be greater than zero. There has been an
error in creating your Removable Storage jukebox. (14516).........................328
The selected drive is busy. Please unload the drive. (4065).........................329
The SharePoint service must be running to recover data. (4963)..................329
The specified user name is restricted and cannot be used to log into the
system........................................................................................................ 330
The VTL is not properly licensed. Make sure the VTL is properly enabled and
authorized (VTL frame enabler needed). (41854).........................................330
There appear to be no SCSI jukeboxes connected to this system. This could
mean the SCSI jukebox(es) are not connected to the system, cannot be seen
(pending a reboot) or have already been configured. (14486)..................... 330
There are fewer than two active devices. Unable to perform save set
consolidation. (6812)..................................................................................331
There are no enabled Removable Storage libraries to be configured. (14544)
................................................................................................................... 332
There is a problem in writing to <drive_letter>: (38659)................................ 332
There is no diskette in the <drive_letter>: drive. (38654).............................. 332
There is nothing to deposit. (15316)........................................................... 333
There is nothing to unload in jukebox '<jukebox_name>'. (31836)................333
These files were not restored (Restore failed with error, or file/directory
specified but not found in backup)..............................................................333

18 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

This host is either improperly configured or does not support this operation
................................................................................................................... 334
Token has expired....................................................................................... 334
Too many retries for saveset <saveset name> -- <cloud error string>...............334
Transfer media path doesn't exist: <pathname>........................................... 335

Chapter 21 Messages: U 337

Unable to add new cartridge: Library license capacity [<int> slots] has been
reached. (15286)........................................................................................ 339
Unable to abort existing jukebox operations during nsrmmgd restart. (12515)
................................................................................................................... 339
Unable to abort or remove 'NSR operation status' resources. (12516)......... 340
Unable to access device <device> on control port <port>. (15810)................. 340
Unable to allocate new cleaning cartridges for jukebox '<jukebox>'. (31805)
................................................................................................................... 341
Unable to allocate <int> device(s) for this operation. Will
automatically retry the allocation. (15423).................................................. 341
Unable to confirm the completion status of operation <instance_number> on
jukebox '<jukebox>'. (15770)....................................................................... 342
Unable to connect to host: Please check Security settings and daemon logs on
the Networker client and Console server for more details.............................342
Unable to connect to NDMP host <hostname>.............................................. 344
Unable to connect to server: Failed to contact using UDP ping..................... 344
Unable to connect to server: Remote system error - unknown error.............. 344
Unable to connect to server: Unable to set user privileges based on user token
for SYSTEM: security token has expired....................................................... 345
Unable to connect to server: Unable to authenticate with server <server>:
Authentication error; why = server rejected credential................................. 345
Unable to connect to server: Unable to set user privileges based on user token
for username: Unable to validate the security token.................................... 346
Unable to contact the Console server. The server may still be initializing.
Please try again later................................................................................... 346
Unable to create directive for ASR................................................................347
Unable to create directive for SharePoint Portal Server. (4961)....................347
Unable to determine the volume ID for the mount. (15639)......................... 347
Unable to determine the volume name for the mount. (15638)....................348
Unable to execute savefs job on host <hostname>: Remote system error - No
route to host............................................................................................... 348
Unable to find a cleaning slot in jukebox '<jukebox>' for device '<device>'.
(31843).......................................................................................................349
Unable to initiate command. Cannot find the resource for jukebox '<jukebox>'.
(15733).......................................................................................................349
Unable to launch NetWorker Management Console..................................... 349
Unable to locate a differential or level 1 backup of client
'<client>', save set <save_set_id>. (11252)....................................................350
Unable to obtain a client connection to nsrmmgd (version #) on host
<hostname>................................................................................................. 351
Unable to obtain model information for jukebox. (31897)........................... 351
Unable to obtain the resource for device '<device>'. (15586)........................351
Unable to allocate new cleaning cartridges for jukebox '<jukebox>'. (31805)
................................................................................................................... 352
Unable to obtain the resource for jukebox '<jukebox>'. (31905)................... 352
Unable to query resource database: security token has expired.................. 353
Unable to restart nsrmmgd..........................................................................353

EMC NetWorker 9.0.x Error Message Guide 19

CONTENTS

Unable to retrieve save set information (ss_lst) from the media database.
(11249).......................................................................................................353
Unable to retrieve the save set information (ss_t) for the save set that
continues save set ID <save_set_id>. (11251).............................................. 354
Unable to update availability flag for the following volumes in jukebox
'<jukebox>': <list_of_volumes>. (15277)....................................................... 355
Unknown cartridge type return by nsrlcpd: type = <cartridge_type>, bit format =
<bit_format>. (15293).................................................................................. 356
Unknown communications failure occurred between nsrd and nsrmmgd.
(15342).......................................................................................................356
Unknown interface <interface_id> for jukebox '<jukebox>'. (31896)...............357
Unknown version for UNIX file '<file>' (possible newer version). (31951)...... 357
Unsupported command source or destination verification
failure. src: <src>, dest: <dest>. (15234)........................................................ 357
Unsupported authentication type. (2498)....................................................358
User authentication session timed out and is now invalid........................... 358
User cancelled task <task_id>. (40034)........................................................ 359
User does not have the privileges to perform the requested operation. (7116)
................................................................................................................... 359
User does not have sufficient backup privileges or is not an administrator.
(5419).........................................................................................................360
User needs to be on archive or NSR administrator list..................................360
User performed an immediate cancellation of task <task_id>. (40032)......... 360
User <user_id> on computer <host> is not on <host>’s remote access list.
(12284).......................................................................................................361
User terminated the operation. (15747)...................................................... 361

Chapter 22 Messages: V 363

Value of environment variable <name> is set to <value>. (15593).................. 364
Verification of volume "<vol>", volid <vol_id> failed, volume is being marked as
full. (8438)..................................................................................................364
Volhdr: <string> <long_unsigned> records. (912)........................................... 364
Volume expiration date <date> not in future................................................. 365
Volume from slot <slot_number> is not loaded in device '<device>'. (15398).365
Volume in slot <slot_number> is unavailable. It is currently loaded in device
'<device>'. (15288).......................................................................................366
Volume name '<volume_name>' is too long. (15361)....................................366
Volume name exceeds <decimal> characters. (8376)................................... 366
Volume '<volume_name>' in slot <slot_number> contains an invalid volume ID
<volume_id>. (15386).................................................................................. 367
Volume '<volume_name>' in slot <slot_number> with volume ID <volume_id> is
not in the media database. (15388)............................................................ 367
Volume '<volume_name>' mounted on '<host_name_1>' needs to be mounted
on '<host_name_2>'. (11937).......................................................................367
Volume '<volume_name>' not found in media database. (6181)...................368
Volume '<volume_name>' will not be labeled. It already has a valid NetWorker
label. (15348)............................................................................................. 368
Volumes in jukebox '<jukebox>' have passed the low water mark. (12093).. 368
Volume "<vol>" on device "<device>" Block size is <int> bytes not <int> bytes.
Verify the device configuration. Tape positioning by record is disabled. (8447)
................................................................................................................... 369
Volume "<vol>" on device "<device>": Cannot decode block. Verify the device
configuration. Tape positioning by record is disabled. (8451)..................... 370
VSS failed to take the snapshot. <error_string>. Snapshot attempt number <int>
of 3 will occur in 10 minutes. (5387)........................................................... 371

20 EMC NetWorker 9.0.x Error Message Guide

 CONTENTS

VSS <save_set> is an invalid saveset. Mismatch with save operations value.

................................................................................................................... 371
VSS snapshot failed, and fallback to standard filesystem save is disabled for
<save_set> and will not be saved. (7283)..................................................... 371
VSS..snapshot failed.. <hex> — revert to standard save of filesystem........... 372
VSS..snapshot failed with error <hex> — The specified object does not exist..
................................................................................................................... 373
VSS Snapshot is disabled and will not be used. (7280)............................... 373
VSS Snapshot is disabled for <save_set> and will not be used..................... 373

Chapter 23 Messages: W 375

Waiting for <int> writable volumes to backup pool '<pool>' <family> on <host>.
(32508).......................................................................................................376
Waiting for more available space on filesystem '<string><character><string>'.
(33943).......................................................................................................376
Waiting for <vol_id> on <host>....................................................................... 377
Warning — '<file>' size grew during save. (32255, 5192).............................. 377
Warning: Could not register a daemon key with the authentication daemon.
GSS authentication disabled.......................................................................378
WARNING: Non fatal error saving EFI partition. Retry the backup and/or use
your NetWorker Admininstration Guide to temporarily disable the writer, if
necessary. (5305)....................................................................................... 378
WARNING: no valid save times for client '<client>' — cross-check not performed.
(9335).........................................................................................................379
Warning: some elements in jukebox '<jukebox_name>' may contain inaccurate
volume information. Re-inventory the jukebox. (31823).............................. 379
Warning: Unable to create OFC for drive <drive> (OFC mechanism unable to
allocate drive letter). (7047)........................................................................ 380
Warning: Unable to create OFC for drive <drive> (OFC mechanism unable to
operate due to insufficient disk space). (7044)........................................... 380
Warning: unable to detect Java Runtime Environment..................................380
Web server exited unexpectedly.................................................................. 381
WISS error: Bad database header. (819)......................................................381
WISS error: Invalid page number. (817)....................................................... 383
WISS error: Unable to mount <vol>: database was not shutdown cleanly. (873)
................................................................................................................... 384
WISS error: Unknown error code. (376, 946)................................................385
Writing to volume <vol> complete. (9132).....................................................387

Chapter 24 Messages: X 389

XCHK delete saveset rec: <decimal>. (9872)................................................. 390
XCHK ssid: <save_set_id> host: <host> name: <save_set> no volumes, flags:
<hex> size: <string> files: <string> ctime: <date_time>. (9875)......................... 390
XCHK ssid: <save_set_id> host: <host> name: <save_set> orphaned continuation
missing parent ssid: <save_set_id>. (9877)..................................................391
XCHK volid: <vol_id> name: <save_set> (<decimal> to <decimal>) savesets flags:
<hex> kb: <string> ctime: <date_time> atime: <last_access>. (32295).............. 391
XSUM checksum error, ssid: <save_set_id> host: <host> name: <save_set> flags:
<hex> size: <string> files: <string> tm: <string> <string> <long_unsigned>. (40025)
................................................................................................................... 392
XSUM checksum error, volid: <vol_id> name: <vol> flags: <hex> files: <string> kb:
<string> <long_unsigned> tm: <string> <string> <string>. (40027)......................392
XSUM failed closing client scan. (9830).......................................................393
XSUM failed closing saveset scan. (9828)................................................... 393

EMC NetWorker 9.0.x Error Message Guide 21

CONTENTS

XSUM failed closing volume scan. (9826)....................................................394

XSUM removing client ID: <long_unsigned>.................................................. 394
XSUM removing ssid: <save_set_id> flags: <hex> size: <string> files: <string>.. 395
XSUM removing ssid: <save_set_id> host: <host> name: <save_set> flags: <hex>
size: <string> files: <string> ctime: <date_time>.............................................. 395
XSUM removing volid: <vol_id> flags: <hex> kb: <string> files: <long_unsigned> at:
<string>........................................................................................................ 396
XSUM removing volid: <vol_id> name: <vol> flags: <hex> kb: <string> files:
<long_unsigned> at: <string>......................................................................... 396

Chapter 25 Messages: Y 399

You do not have privileges to use NetWorker Management Console............ 400

Chapter 26 Messages: Variable 401

<attribute> attribute for jukebox '<jukebox>' is undefined (31986)................ 402
<client>: <file_path> will retry <int> more time(s). (7339)................................ 403
<int>client>: not yet done saving to pool '<pool>' (<vol>)................................. 403
<client>: <save_set>: No save sets with this name were found in the media
database; performing a full backup. (33951).............................................. 404
<dir_path>: unable to encrypt directory - No such file or directory (32217)....404
<error_string>: missing file <file>; deleting from database header. (32914)... 405
<function_name> not loaded. (15232, 15235, 15236)................................. 406
<save_group> completed, <int> client(s) (<client,....> failed)........................... 406
<save_set_id> is not a valid save set. (5842)................................................406
<save_set> is a legacy SYSTEM save set name and is invalid as a VSS SYSTEM
save set name. VSS is currently enabled, so a VSS SYSTEM save set name must
be used. (7279).......................................................................................... 407
<save_set> is a VSS SYSTEM save set name and is invalid for use with this save
operation; VSS is either disabled or a VSS license was not obtained. (7278)
................................................................................................................... 408
<save_set> of 2 save set(s) reading from <vol> <int> KB of <int> KB. (38728)....408
<stl_function_name>: <error> stl_errstr: <silo_specific_
error_message>. (15264).............................................................................409
<stl_function_name>: <error>, stl_errstr: <silo_error_message>, stl_errno: <int>.
(15266).......................................................................................................409
<stl_function_name>: Invalid STL error number: <int>. (15267)......................410
<stl_function_name>: stl_errstr: <silo_error_message>, stl_errno: <int>. (15266)
................................................................................................................... 410
<string> appears not to be a database. (32901)............................................410
<string> is an invalid location. Please select another location. (17432)........ 411
<vol> was being written before crash. (8981)................................................411

22 EMC NetWorker 9.0.x Error Message Guide

Preface

As part of an effort to improve its product lines, EMC periodically releases revisions of its
software and hardware. Therefore, some functions that are described in this document
might not be supported by all versions of the software or hardware currently in use. The
product release notes provide the most up-to-date information on product features.
Contact your EMC technical support professional if a product does not function correctly
or does not function as described in this document.

Note

This document was accurate at publication time. Go to EMC Online Support (https://
support.emc.com) to ensure that you are using the latest version of this document.

Purpose
This document describes common NetWorker error messages.
Audience
This document is part of the NetWorker documentation set and is intended for use by
system administrators during the installation and setup of the NetWorker software.
Revision history
The following table presents the revision history of this document.
Table 1 Revision history

Revision Date Description

01 September 24, First release of this document for EMC NetWorker 9.0
2015

02 June 29, 2016 Updated for the release of EMC NetWorker 9.0.1

Related documentation
The NetWorker documentation set includes the following publications, available on EMC
Online Support:
l EMC NetWorker Online Software Compatibility Guide
Provides a list of client, server, and storage node operating systems supported by the
EMC information protection software versions. You can access the Online Software
Compatibility Guide on the EMC Online Support site at https://support.emc.com.
From the Support by Product pages, search for NetWorker using "Find a Product", and
then select the Install, License, and Configure link.
l EMC NetWorker Administration Guide
Describes how to configure and maintain the NetWorker software.
l EMC NetWorker Network Data Management Protocol (NDMP) User Guide
Describes how to use the NetWorker software to provide data protection for NDMP
filers.
l EMC NetWorker Cluster Integration Guide
Contains information related to configuring NetWorker software on cluster servers
and clients.

EMC NetWorker 9.0.x Error Message Guide 23

Preface

l EMC NetWorker Installation Guide

Provides information on how to install, uninstall, and update the NetWorker software
for clients, storage nodes, and servers on all supported operating systems.
l EMC NetWorker Updating from a Previous Release Guide
Describes how to update the NetWorker software from a previously installed release.
l EMC NetWorker Release Notes
Contains information on new features and changes, fixed problems, known
limitations, environment and system requirements for the latest NetWorker software
release.
l EMC NetWorker Command Reference Guide
Provides reference information for NetWorker commands and options.
l EMC NetWorker Data Domain Deduplication Devices Integration Guide
Provides planning and configuration information on the use of Data Domain devices
for data deduplication backup and storage in a NetWorker environment.
l EMC NetWorker Performance Optimization Planning Guide
Contains basic performance tuning information for NetWorker.
l EMC NetWorker Server Disaster Recovery and Availability Best Practices Guide
Describes how to design and plan for a NetWorker disaster recovery. However, it does
not provide detailed disaster recovery instructions. The Disaster Recovery section of
the NetWorker Procedure Generator (NPG) provides step-by-step disaster recovery
instructions.
l EMC NetWorker Snapshot Management Integration Guide
Describes the ability to catalog and manage snapshot copies of production data that
are created by using mirror technologies on EMC storage arrays.
l EMC NetWorker Snapshot Management for NAS Devices Integration Guide
Describes how to catalog and manage snapshot copies of production data that are
created by using replication technologies on NAS devices.
l EMC NetWorker VMware Integration Guide
Provides planning and configuration information on the use of VMware in a
NetWorker environment.
l EMC NetWorker Error Message Guide
Provides information on common NetWorker error messages.
l EMC NetWorker Licensing Guide
Provides information about licensing NetWorker products and features.
l Describes how to configure and use the NetWorker REST API to create programmatic
interfaces to the NetWorker server.
l Provides the NetWorker REST API specification used to create programmatic
interfaces to the NetWorker server.
l EMC NetWorker Management Console Online Help
Describes the day-to-day administration tasks performed in the NetWorker
Management Console and the NetWorker Administration window. To view the online
help, click Help in the main menu.
l EMC NetWorker User Online Help
The NetWorker User program is the Windows client interface. Describes how to use
the NetWorker User program which is the Windows client interface connect to a
NetWorker server to back up, recover, archive, and retrieve files over a network.
Special notice conventions that are used in this document
EMC uses the following conventions for special notices:

24 EMC NetWorker 9.0.x Error Message Guide

 Preface

NOTICE

Identifies content that warns of potential business or data loss.

Note

Contains information that is incidental, but not essential, to the topic.

Typographical conventions
EMC uses the following type style conventions in this document:

Table 2 Style conventions

Bold Used for names of interface elements, such as names of buttons, fields,
tab names, and menu paths (what the user specifically selects or
clicks)

Italic Used for full titles of publications that are referenced in text
Monospace Used for:
l System code
l System output, such as an error message or script
l Pathnames, file names, prompts, and syntax
l Commands and options

Monospace italic Used for variables

Monospace bold Used for user input

[] Square brackets enclose optional values

| Vertical bar indicates alternate selections - the bar means “or”

{} Braces enclose content that the user must specify, such as x or y or z

... Ellipses indicate non-essential information that is omitted from the

example

Where to get help

EMC support, product, and licensing information can be obtained as follows:
Product information
For documentation, release notes, software updates, or information about EMC products,
go to EMC Online Support at https://support.emc.com.
Technical support
Go to EMC Online Support and click Service Center. Several options for contacting EMC
Technical Support appear on the site. Note that to open a service request, you must have
a valid support agreement. Contact your EMC sales representative for details about
obtaining a valid support agreement or with questions about your account.
Online communities
Go to EMC Community Network at https://community.emc.com for peer contacts,
conversations, and content on product support and solutions. Interactively engage online
with customers, partners, and certified professionals for all EMC products.

EMC NetWorker 9.0.x Error Message Guide 25

Preface

Your comments
Your suggestions help to improve the accuracy, organization, and overall quality of the
user publications. Send your opinions of this document to
DPAD.Doc.Feedback@emc.com.

26 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 1
Introduction

This Introduction provides the preliminary information necessary to effectively use this
guide. It addresses the following topics:

l Error message description..................................................................................... 28

l Message variables................................................................................................ 29

Introduction 27
Introduction

Error message description

There are different types of EMC® ™NetWorker® error messages. A copy of each message
is stored in a special messages file. This section describes the error message categories
and the format in which these messages are stored.

Message types
There are five types of NetWorker error messages listed in this guide. The following table
describes each of these types.

Table 3 Message types

Type Description
Informational Information that may be useful, but does not require any specific action.

Warning A temporary problem that NetWorker software may resolve or prompt you to
resolve.

Notification Errors that you are required to resolve.

Noncritical Error Errors that do not interrupt NetWorker services, but should be resolved before
they become fatal errors.

Fatal Error Errors that cause NetWorker services to become disabled or dysfunctional.

NetWorker messages file

Error messages appear in the NetWorker Console or at the command line. NetWorker
Console lists the messages generated during the past 24 hours. A copy of each message
is stored in the NetWorker messages file.
The default locations for this file varies by platform as shown in the following table.

Table 4 Default location for the NetWorker messages log file

Platform Default location

UNIX and Linux /nsr/logs/messages

Windows %SystemDrive%\Program Files\Legato\nsr\logs\messages.log

NetWare SYS:\NSR\logs\messages

The format for each error message entry appears as follows:

day hh:mm:ss: hostname: process: identifier: message

where:
l day is the date the message was generated.
l hh:mm:ss provides the hour, minutes, and seconds the message was generated.
l hostname is the network name for the computer that generated the message.
l process identifies the process that generated the message.

28 EMC NetWorker 9.0.x Error Message Guide

 Introduction

l identifier is a bracketed section containing the message’s numeric identifier and

priority.
The numeric identifier is a numeric value generated from the hash signature of the
message.
The priority is a period-separated pairing of the reporting process’s system facility
type and the severity level of the message.
l message is the actual message text. More than one entry in the messages file may be
used to fully display the entire message for an error, as shown in the following
example.
Sample portion of messages file:
Four entries in a messages file that show a single error-message event.
Jun 9 10:22:59 sun-blade-01 unfsmntd[22075]: [ID 234102 daemon.crit] NFS mount/
umount request from
Jun 9 10:22:59 sun-blade-01 unfsmntd[22075]: [ID 912629 daemon.crit] insecure port
(non-root): address 137.69.44.235
Jun 9 10:22:59 sun-blade-01 unfsmntd[22075]: [ID 699753 daemon.crit] Offending port:
32771
Jun 9 10:22:59 sun-blade-01 unfsmntd[22075]: [ID 308900 daemon.crit] NFS request
from address 137.69.44.235 probably from non-root user.

Message variables
Variables are sometimes used in NetWorker error message text to customize the message
for a given system, user, task, and device. When these messages appear, the variables
they contain are replaced with information specific to the environment and action that
prompted the message.
To represent variables, this guide uses terms within carets (< >). For descriptions of the
most common variables, see the following table.

Note

Variables can appear anywhere in a message. Messages that start with a variable are
described in the section Messages: Variable on page 401 All other messages are listed
in the alphabetized sections of this guide.

Table 5 Common variables used in this guide

Variable Description
<appliance> Name used to refer to a particular appliance.

<attribute> Jukebox attribute.

<character> Single alphanumeric character.

<client,...> Comma-separated list of client systems.

<client> Client system name.

<client_id> Client system identification number.

<client_resource> Client resource information used by the NetWorker savefs process.

<comp_id> VSS component identification number.

Message variables 29
Introduction

Table 5 Common variables used in this guide (continued)

Variable Description
<component> Name of a backup element and restore method combination defined for a
particular VSS writer.

<date_time> System date and time that the displayed message was generated.

<db> Name of a database.

<decimal> Decimal value.

<device> Name of a media device.

<device_type> Type of media device.

<dir_path> Full path description for a directory.

<drive> System name for a hard-drive resource.

<drive_letter> Letter designation used by the Windows operating system for a hard-drive
resource.

<enabler> Alphanumeric code used to enable a NetWorker feature or product.

<error> Error code value generated by NetWorker. It can be either a hexadecimal or

integer value.

<error_string> Text message generated by NetWorker containing error information and system
variables.

<family> Name of a backup pool family.

<file> Filename.

<file_number> Reference to a file by its sequence number.

<file_path> Full path to a file.

<first_file> Sequential number, referred to as the first file number (ffn), which is assigned
to the first file in a group of files.

<first_record> Sequential number, referred to as the first file record number (ffr), which is
assigned to the first file record in a group of file records.

<hex> Hexadecimal (base-16) number value.

<host> Name used to identify a computer on a network.

<int> Integer value.

<IP_address> IP address used to identify a computer on a network.

<jukebox> Name of a jukebox or autochanger.

<keyword> Value entered in the Save Operations attribute.

<last_access> Date and time of the last access of a file.

<long_unsigned> Non-negative integer value.

<low> Low-water mark, or minimum capacity, at which a process is started or stopped.

<name> Customer-created string value that represents the name of a system object or
device.

30 EMC NetWorker 9.0.x Error Message Guide

 Introduction

Table 5 Common variables used in this guide (continued)

Variable Description
<parameters> List of options provided to modify or define the behavior of a function or
process.

<pid> Process ID number. This unique number identifies a process that is running on a
computer system.

<pool> Save set pool.

<port> Portion of a logical connection address use by a client program to specify a

particular server process.

<product> NetWorker product or feature.

<program> Name of a program.

<range> A sequential set of values defined by using two values as the first and last
members of the set.

<record_number> Number that identifies a particular record.

<save_group> Name that identifies a save group.

<save_set> Name that identifies a save set.

<save_set_id> Internal identification number that NetWorker assigns to a save set.

<save_string> Text value that contains information about each file in a VSS save set. This
value is required during recovery.

<server> Name of a computer that is operating as a NetWorker server.

<service> Service, process, or daemon.

<signal> Signal that is sent between two or more processes.

<slot> Label that is assigned to a media slot on a jukebox or autochanger.

<string> String or text value.

<time> System time that the message was generated.

<user_id> Login ID of user.

<vol> Name of a volume.

<vol_id> ID number for a volume.

<VSS_error> Text message that is generated by NetWorker with the error information and
system variables. This message is generated from one of these sources:
Microsoft operating system return value description of the <hex> error.
VSS interface return value description of the <hex> error.
NetWorker’s evaluation of the <hex> error.

<VSS_writer> NetWorker component that participates in the VSS shadow-copy process.

Message variables 31
Introduction

32 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 2
Messages: A

This section contains these message descriptions:

l A daemon requested information for a user session, but the user session was not
found in the list of valid sessions.......................................................................... 34
l A library configured on the NetWorker storage node will not enter “ready” state.... 34
l Add the license with the -c option before attempting to authorize it. (647)............ 34
l All devices are in use by nsrmmd.......................................................................... 35
l Another diskette is required. (6877)......................................................................35
l A Removable Storage jukebox could not be created. (15879)................................ 35
l Argument list too long. (23861).............................................................................36
l Atmos label operation failed: Failed to write cloud label: Couldn't connect to server
............................................................................................................................. 38
l Attempting to remove more usage than possible (<int>, <int>). (659)....................... 39
l Attempt to rename database '<db>' to '<db>' failed (<string>). (32911).....................39
l Attribute '<attribute_name>' is missing from the jukebox command. (31994).........39
l Authentication type 0 not adequate...................................................................... 40
l Authentication warning: user <username> does not belong to group <groupname>,
but claimed to belong to it. Removing group <groupname> from the credential for
user <username>. (6622)........................................................................................40
l Authentication warning: the user’s OS groups cannot be verified and will not be
included in the credential. This means that remote hosts may not see the user as
being a member of any OS groups. (33719)...........................................................41
l Automatically terminating operation <operation_name>, instance
<operation_instance>, on jukebox <jukebox_name>. The operation timed out.
(31835).................................................................................................................42
l Automatically terminating operation <operation_name>, instance
<operation_instance>, on jukebox <jukebox_name>. Cannot allocate the
<number_of_devices> required device(s). (31837)................................................. 42

Messages: A 33
Messages: A

A daemon requested information for a user session, but the user

session was not found in the list of valid sessions
Type
Informational

Source
nsrexecd

Description
This message is generally seen when NetWorker is requesting a volume to write to,
but has not received a volume for 120 minutes or longer. This generally indicates
that the server does not have volumes available for writing, for example, a request
volume is not mounted.

Resolution
Ensure that a volume is available for writing.

A library configured on the NetWorker storage node will not enter

“ready” state.
Type
Notification

Source

Description
This message occurs when multiple nsrlcpd processes are started on the storage
node.

Resolution
To resolve this issue, ensure that the firewall is turned on, then add the nsrmmgd
process to the Allow list of the Windows firewall on the NetWorker server host.

Add the license with the -c option before attempting to authorize

it. (647)
Type
Notification

Source
nsrd

34 EMC NetWorker 9.0.x Error Message Guide

 Messages: A

Description
The license you are attempting to authorize is not yet in the License Manager
database.

Resolution
Use the lgtolic command with the -c option to add the license.

All devices are in use by nsrmmd

Type
Notification

Source
nsrmmd

Description
An error occurs when labeling a backup device.

Resolution
Go to https://support.emc.com/ for technical assistance.

Another diskette is required. (6877)

Type
Notification

Source
client GUI

Description
NetWorker software cannot proceed with the diskette currently in the drive.

Resolution
Insert a new diskette.

A Removable Storage jukebox could not be created. (15879)

Type
Notification

Source
jbconfig

Description
The Removable Storage jukebox structures could not be created.

All devices are in use by nsrmmd 35

Messages: A

Resolution
Check the removable storage configuration and retry the procedure.

Argument list too long. (23861)

Type
Notification

Source
nsrd

Description
The argument list associated with the command that you were trying to run was
longer than the setting assigned to the system’s environment variable (ARG_MAX).
This problem might appear when:
l The setting for the environment variable (ARG_MAX) is too low.
l The savegrp command was called from a script instead of from the NetWorker
program.
l The syntax used in the associated directive is incorrect.
l The indexes are larger than the index size limit.
l The indexes are corrupted.

Resolution
Complete one or more of these tasks to resolve this error:
l If the system configuration limit for the environment variable (ARG_MAX) is set
too low, either reset the variable in the /usr/include/limits.h file or recompile the
kernel.
l If the savegrp command was called from a script, run the backup again by using
the NetWorker User program, or the save command.
l If this message was accompanied by the message "Ignored bad ASM argument,"
fix the syntax of the directive.
l Perform a consistency check on the media database or the client file index.
l If the consistency check indicates a problem, recover the media database or the
file index.

Check an index on UNIX and Windows

To check an index on UNIX or Windows systems complete one of:
l If the file specified in the message is a client file index, use the nsrck -F
client_name command.
l If the file specified in the message is a media database, use the nsrim -X
command.

Recover an index on UNIX

To recover an index on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.

36 EMC NetWorker 9.0.x Error Message Guide

 Messages: A

2. Rename or delete the specified file. By default, the:

l Client file index is located in the /nsr/index/client-name directory on the
server.
l Server file index is located in the /nsr/index/server-name directory on the
server.
l Media database is located in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the index:
l If the file specified in the message is a client file index, use the recover
command or the nwrecover program.
l If the file specified in the message is a server file index or media database,
use the mmrecov command.

Recover an index on Windows

To recover an index on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename or delete the specified file.
The default locations for the files are:
l Client file index is located in the %SystemDrive%\Legato\nsr\index\client-
name directory on the server.
l Server file index is located in the %SystemDrive%\Legato\nsr\index\server-
name directory on the server.
l Media database is located in the %SystemDrive%\Legato\nsr\mm directory
on the server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the file:
l If the file specified in the message is a client file index, use the recover
command or the NetWorker User program.
l If the file specified in the message is a server file index or media database,
use the mmrecov command.

Check an index on NetWare

To check an index on NetWare:
1. Select Indexes:

F3-Operation=>Indexes
2. Select Cross-check Index:

F8-Options=>Cross-check Index

Recover an index on NetWare

To recover an index on NetWare:
1. Write down the names of all old and inactive clients.

Argument list too long. (23861) 37

Messages: A

2. Remove the old and inactive clients:

F4-Admin=>Clients
F9 (delete)
3. Stop any groups currently running:

F3-Operation=>Group Status
F8-Options=>Stop Group Now
4. Exit the NetWorker program:
a. Select File:

F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.
5. From a workstation, map to the client index. By default, this directory is located
in the SYS:\NSR\index\client-name directory.
6. Delete all client subdirectories associated with the clients removed in Step 2.
7. Examine all client subdirectories for files without an associated extension
(except LEGATODB). If there are any files other than LEGATODB without an
associated extension, the index is corrupted.
8. Copy or delete all files associated with the client subdirectory to another
location, and delete the original files.
9. Copy the NetWorker resource file (NSR.RES) to another directory, and leave the
original file intact. By default, the NetWorker resources are located in the SYS:
\NSR\RES directory.
10. Start the NetWorker program from the server prompt (invoke NETWORKR.NCF) by
entering this at the prompt:

NETWORKR

If the problem persists, either repeat the preceding process or use the NETUTIL
utility to recover the media and client indexes.

Atmos label operation failed: Failed to write cloud label: Couldn't

connect to server
Type
Fatal

Source
firewall

Description
If the Atmos server and the NetWorker server are separated by a firewall, TCP ports
80 and 443 must be open to allow outgoing communication from the NetWorker
server to the Atmos server. Otherwise, device operations will fail with this error.

38 EMC NetWorker 9.0.x Error Message Guide

 Messages: A

Resolution
Open TCP ports 80 and 443.

Attempting to remove more usage than possible (<int>, <int>).

(659)
Type
Notification

Source
nsrd

Description
You are attempting to remove more license usage counts than are available.

Resolution
Run the command again and specify less usage.

Attempt to rename database '<db>' to '<db>' failed (<string>).

(32911)
Type
Notification

Source
nsrmmdbd

Description
This message can appear when the media database is being recovered through
mmrecov or compressed during nsrim. The media database is renamed before the
newer version of the media database replaces it.

This error message logs the renamed database, allowing the administrator to
manually delete the renamed database.

Resolution
Go to https://support.emc.com/ for information about debugging the problem and
for assistance with removing the temporary databases that consume disk space.

Attribute '<attribute_name>' is missing from the jukebox

command. (31994)
Type
Notification

Attempting to remove more usage than possible (<int>, <int>). (659) 39

Messages: A

Source
nsrmmgd, nsrd

Description
The nsrd program sends jukebox operations to nsrmmgd as a list of attributes that
describe the command to be run by nsrmmgd. Some attributes are optional and
some are compulsory. This message indicates that one of the compulsory attributes
(specified in ’<attribute_name>’) is missing from the command.

Resolution
If the command originated from nsrjb, run the nsrjb command again and add the
missing information. If the command originated internally, save a copy of the
daemon log and go to https://support.emc.com for technical assistance.

Authentication type 0 not adequate

Type
Fatal Error

Source
nsrmmgd, nsrmmdbd

Description
This error occurs if nsrmmgd starts before nsrmmdbd.

Resolution
Upgrade the NetWorker server to release 7.3.3 or higher. This issue was fixed by
serializing the startup of nsrmmgd and nsrmmdbd.

Authentication warning: user <username> does not belong to

group <groupname>, but claimed to belong to it. Removing group
<groupname> from the credential for user <username>. (6622)
Type
Notification

Source
nsrexecd

Description
This message can occur on Windows or UNIX for the following reasons:
l On a UNIX system, this error occurs if you use two methods to look up group
information (for example, files and nis) for a user and the two methods return
mismatching information. What causes the error is if you have a group entry in
the /etc/group file (used for file group lookup method) and the same entry in
NIS, but the gids for these entries do not match.

40 EMC NetWorker 9.0.x Error Message Guide

 Messages: A

l On a Windows system, this error occurs if a user claims to belong to a group to

which the user does not belong and does not have privileges for. The message
indicates that this user will not be appear as belonging to this group when the
program talks to NetWorker daemon processes.

In either case, GSS authentication does not fail due to this error; the process
continues, however the group information that the user does not have permissions
to will not be provided in the credential, and therefore, any privileges granted to this
OS group will not be granted to this user.

Resolution
Go to https://support.emc.com/ for technical assistance.

Authentication warning: the user’s OS groups cannot be verified

and will not be included in the credential. This means that remote
hosts may not see the user as being a member of any OS groups.
(33719)
Type
Notification

Source
nsrexecd

Description
This is a Windows system message that indicates there is a new nsrexecd binary
(7.3.2 or greater) and an older NW RPC client binary (7.3.1 or 7.3) on the same
machine. The most common case where this occurs is if there is a 7.3.1/7.3 Console
server (gstd) or Module installation on the same machine as a 7.3.2 (or later)
installation of the NetWorker client package. This message is more critical in the
case of the Console server, which requires high privileges on the NetWorker server
(for example, it needs the "Change Security Settings" privilege).

The user who started the program will not appear to belong to any OS groups when
communicating with NetWorker server processes. So, if you grant privileges using
the OS group information, the program which is based off of 7.3.1 or 7.3 NetWorker
will not receive the privileges that were assigned to that OS group, even if the user
starting the program belonged to the group.

This message does not indicate an authentication failure; however, some of the
user's information (for example, group information) will be missing from the
credential. Therefore, the user may not receive all of the expected privileges.

Resolution
Go to https://support.emc.com/ for technical assistance.

Authentication warning: the user’s OS groups cannot be verified and will not be included in the credential. This means that remote 41
hosts may not see the user as being a member of any OS groups. (33719)
Messages: A

Automatically terminating operation <operation_name>, instance

<operation_instance>, on jukebox <jukebox_name>. The operation
timed out. (31835)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program automatically terminated the specified operation due to a
lack of activity.

Resolution
Increase the operation time-out value in the jukebox resource and restart the
operation.

Automatically terminating operation <operation_name>, instance

<operation_instance>, on jukebox <jukebox_name>. Cannot
allocate the <number_of_devices> required device(s). (31837)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program automatically terminated the specified operation because it
cannot allocate the minimum number of required devices.

Resolution
Retry the operation when there are a suficient number of devices available.

42 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 3
Messages: B

This section containsthese message descriptions:

l Bad or missing record: save set ID <save_set_id>, low water mark <int>, current offset
<int>.......................................................................................................................44
l Bad XBSA call sequence. (23551)......................................................................... 44
l Broken pipe.......................................................................................................... 44

Messages: B 43
Messages: B

Bad or missing record: save set ID <save_set_id>, low water mark

<int>, current offset <int>.
Type
Notification

Source
nsrmmd

Description
An internal error was encountered while attempting to process a record read from
tape.

Resolution
Complete the following steps to resolve this error:
1. Ensure that the latest NetWorker patches are applied.
2. Run the scanner program to determine whether the content on the volume is
consistent with the associated index.
3. Go to https://support.emc.com/ for technical assistance. Provide the save set
ID, low-water mark, and current offset values.

Bad XBSA call sequence. (23551)

Type
Fatal Error

Source
nsrd

Description
There is an internal error in the application.

Resolution
Complete one or both of the following tasks to resolve this error:
l Install the latest NetWorker server patch.
l If the problem persists, go to https://support.emc.com/ for technical assistance.

Broken pipe.
Type
Informational

Source
nsrd

44 EMC NetWorker 9.0.x Error Message Guide

 Messages: B

Description
Occurs when a write on a pipe does not find a reading process. The failure to
generate a signal to the executing program results in the broken pipe message.
Check the process at the end of the pipe to see why it exited.

Broken pipe. 45
Messages: B

46 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 4
Messages: C

This section contains these message descriptions:

l Cancellation is in progress.................................................................................... 50
l Cannot access the <drive_letter>: drive. (38655).................................................... 50
l Cannot add authorization codes to evaluation licenses. (646)...............................51
l Cannot add new device without a valid drive tag. (15319)..................................... 51
l Cannot allocate <int> devices for this operation: physical drives <int>, max.
parallelism = <int>. (15431)................................................................................... 51
l Cannot allocate <int> devices for this operation: max active devices for jukebox
'<jukebox>' = <int>. (31842).................................................................................... 52
l Cannot allocate 1 devices needed for label operation: number of available and
usable devices = 0. (8382)....................................................................................52
l Cannot alter expiration date on a license in a grace period. (650)..........................53
l Cannot alter expiration date on a nonexistent license. (649)................................. 53
l Cannot bind socket to connection port range on system <hostname>..................... 53
l Cannot change <enabled> status while the jukebox is being auto-configured.
(43230).................................................................................................................54
l Cannot change volume flags without confirmation. (15381).................................. 54
l Cannot connect to NSR service on <server> jbconfig RPC error: Program not
registered. (7842)................................................................................................. 54
l Cannot delete device '<device_name>' as it is currently busy. (11895)................... 55
l Cannot delete <file>: <error_string>. (889)............................................................... 55
l Cannot determine status of the backup process. Use mminfo to determine job
status....................................................................................................................56
l Cannot fetch save set after <save_set> record <db>. (9791)..................................... 57
l Cannot fetch volume after <vol> record <decimal>. (9787)....................................... 57
l Cannot find attribute '<attribute_name>' for jukebox '<jukebox>.' (43246).............. 57
l Cannot find attribute <attribute_name> for resource <resource_name>. (43245)......58
l Cannot find any jukebox with a device named '<device_name>.' (15754)............... 58
l Cannot find any jukebox with a device named
'<device_name>' for server '<server_name>.' (15753)..............................................59
l Cannot find barcode <barcode_value> in jukebox '<jukebox>.' (15744)................... 59
l Cannot find device '<device_name>' in the list of configured devices. (15435)....... 59
l Cannot find file history info for ,filename....You may still be able to recover this file
with a saveset recovery......................................................................................... 60
l Cannot find media map file <full_path>. Removing additional map information.
(31800).................................................................................................................60
l Cannot find jukebox '<jukebox>.' (15416).............................................................. 61
l Cannot find jukebox '<jukebox>' for server '<server_name>.' (15748)...................... 61
l Cannot find operation status resource instance <int>. (12560)............................... 61
l Cannot find pool <pool_name>. (15424).................................................................62
l Cannot find proc address in ntmsapi.dll. (5177)....................................................63
l Cannot find resource for jukebox '<jukebox>'. (11934)........................................... 63
l Cannot find the location of program <program>.
The process is exiting. 32468................................................................................63
l Cannot find volume '<volume_name>' in jukebox '<jukebox>'. (15763)................... 64

Messages: C 47
Messages: C

l Cannot format database <string>. (32896)..............................................................64

l Cannot increment the usage for this particular license type. (655).........................64
l Cannot load license resource. (7755).................................................................... 65
l Cannot load ntmsapi.dll. (15892)..........................................................................66
l Cannot locate the license binding for appliance <appliance>. (661)........................66
l Cannot mount database <string>. (32897)..............................................................67
l Cannot obtain unique operation instance number. (4179).....................................67
l Cannot open <device> for reading. No such file or directory. (8356)........................68
l Cannot open <device> for writing. Permission denied. (8357).................................68
l Cannot open device map file <full_path>:<OS_error_ message>. (31796)................ 69
l Cannot operate on slot <slot_number> in jukebox '<jukebox>': slot is outside <range>
ranges. (31908).................................................................................................... 69
l Cannot operate on volume '<volume>' in slot '<slot_name>' in jukebox '<jukebox>':
slot is outside <range> ranges. (31845)..................................................................70
l Cannot query client ID map database. (9835)........................................................70
l Cannot query the pool resources. Unable to verify the save sets on the media.
(6777)...................................................................................................................70
l Cannot queue operation <operation>. The operations queue for jukebox '<jukebox>'
has reached its maximum capacity of <int>. (31834).............................................. 71
l Cannot queue operation <operation>. The operations queue for jukebox '<jukebox>'
is currently locked by <operation>, operation instance <operation_instance>. (31833)
............................................................................................................................. 71
l Cannot read checksum volid: <vol_id> name: <vol> flags: <hex> kb: <string> files:
<long_unsigned> at: <string>................................................................................... 72
l Cannot read record <record_num> of file <file_num> on <record_num> <file> <vol>.
(8433)...................................................................................................................73
l Cannot read the current volume label. <error_message>. (15330).......................... 73
l Cannot read the current volume label. <error_message>. Assuming that the volume
is unlabeled. (15330)............................................................................................73
l Cannot recycle the volume in slot <slot_number>. The current volume has no label or
the label is not readable. (15347)......................................................................... 74
l Cannot release <int> usage counts. (657)............................................................... 74
l Cannot release usage for license not in use. (653).................................................75
l Cannot release usage for nonexistent license. (654)..............................................75
l Cannot remove operation <operation_id>. The operation is busy. (15439)..............75
l Cannot remove task <task>. The task is busy. (15440)............................................76
l Cannot reposition file <cloud filename> to <offset> -- <cloud error string>\n.............. 76
l Cannot retrieve on <device name>: <transformation error string> for ssid=<saveset id>
............................................................................................................................. 76
l Cannot scavenge <db> (<string>) — recover from backup media. (32900)................ 77
l Cannot scavenge record file <file> within database <db>. (32898)........................... 77
l Cannot unmount database <db>. (32899).............................................................. 77
l Cannot update client ID: <client_id> name: <client>................................................. 78
l Cannot update save set record.............................................................................. 78
l Cannot update ssid: <save_set_id> host: <host> name:
<save_set> checksum record. (9911)......................................................................79
l Cannot update ssid: <save_set_id> host: '<host>' name: <save_set> fixed record.
(9909)...................................................................................................................79
l Cannot update ssid: <save_set_id> host: '<host>' name: <save_set> variable record.
(9910)...................................................................................................................80
l Cannot update volid: <vol_id> name: <vol> checksum record. (9997)...................... 80
l Cannot update volid: <vol_id> name: <vol> fixed record. (9996).............................. 81
l Cannot update volid: <vol_id> name: <vol> record................................................... 81
l Cannot update volid: <vol_id> name: <vol> variable record. (9998)..........................82
l Cannot use jukebox '<jukebox>': it is in service mode. (39116).............................. 82

48 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

l Cartridge <cartridge_id> is already allocated to slot

<slot_number> jukebox '<jukebox>'. (31920).......................................................... 83
l Changing volume <vol> to appendable. (8492)....................................................... 83
l Check system device ordering. Moving device on %s to %s. ................................. 83
l Chunk to nsrmmd failed. Software caused connection abort. (11318, 402)........... 84
l '<client_id>' map error ssid: <save_set_id> flags: <hex> size:
<int> files: <string>.................................................................................................. 85
l Cleaned up deleted volume <volume name> on the cloud.......................................85
l Cleaning operation is already in progress on device <device>: operation ID =
<operation_id> task ID = <task_id>. (15441)............................................................85
l Cloning not supported; upgrade required. (12285)................................................86
l Cloning requires at least 2 devices. (12277)..........................................................86
l Command must be run on the host to which device '<device>' is attached..............87
l Command option <option> needs tag option -T or slot option -S. (38628)............... 87
l Connect to nsrexec prog 390113 vers 1 on `host' failed:
RPC error: Remote system error............................................................................. 87
l Connection refused............................................................................................... 88
l Connection reset................................................................................................... 88
l Consolidation session done saving to pool '<pool>' (<vol>). (38718)....................... 89
l Correcting overlapping fragment for ssid <save_set_id>, low <low> got volid <vol_id>,
ffn <first_file>, frn <first_record> had volid <vol_id>, ffn <first_file>, frn <first_record>.
(32327).................................................................................................................89
l Could not allocate memory for Removable Storage libraries.................................. 90
l Could not allocate memory to check for Removable Storage libraries.....................90
l Could not authenticate this user name and password, try again!........................... 90
l Could not convert drive GUID to string. The jukebox was not added....................... 91
l Could not edit the ASR SIF file. (17424)................................................................. 91
l Could not format the diskette in <drive_letter>: (38661)......................................... 92
l Could not obtain Removable Storage changer information.....................................92
l Could not obtain Removable Storage changer information.
The jukebox was not added...................................................................................92
l Could not obtain Removable Storage drive information......................................... 93
l Could not obtain Removable Storage library information....................................... 93
l Could not obtain Removable Storage library information. The jukebox
was not added...................................................................................................... 94
l Could not obtain Removable Storage media information. The jukebox
was not added...................................................................................................... 94
l Could not open dir = <dir_path>. (32279)...............................................................95
l Could not open the ASR SIF file for editing. (17423)...............................................95
l Could not position <device> to file <file_number>, record <record_number>. (8431)
............................................................................................................................. 95
l Could not reopen cloud file for saveset <saveset name> --
<cloud error string>.................................................................................................96
l Could not run netsh. (4621).................................................................................. 96
l Could not run <service>. The system cannot find the file specified.......................... 97
l Could not set Removable Storage drive information. The jukebox
was not added...................................................................................................... 97
l Could not start a Removable Storage session (<hex>). (14546)...............................98
l Could not write the network configuration file. (4622)........................................... 98
l Current request exceeds parallelism......................................................................98

49
Messages: C

Cancellation is in progress.
Type
Informational

Source
nsrjb

Description
The nsrjb program detected a Ctrl+c entry and updated the appropriate NSR
operation status resource to show cancellation of the operation.

This is an acknowledgement of the cancellation command, not a conformation that

the operation has been fully cancelled. Because the jukebox operation is passed to
nsrmmgd, and then on to nsrlcpd for actual implementation, it takes time for the
cancellation to be forwarded to those processes.

These operations are made up of a series of tasks. The jukebox may not permit
cancellation of these tasks. When that happens, nsrlcpd must permit the current
task to complete. There may be a delay between the “Cancellation is in progress”
message, and the nsrjb command completing.

If cancellation results are not needed, enter Ctrl+c a second time. The nsrjb program
exits without waiting to monitor the operation’s progress.

Resolution
No action required.

Cannot access the <drive_letter>: drive. (38655)

Type
Notification

Source
client GUI

Description
NetWorker software cannot access the drive.

Resolution
Complete these steps to resolve this error:
1. Check the hardware settings.
2. Close any applications using the drive.
3. Retry the operation.

50 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot add authorization codes to evaluation licenses. (646)

Type
Notification

Source
nsrd

Description
An attempt was made to authorize an evaluation license. An evaluation license
cannot be authorized.

Resolution
Purchase and install a valid product license; then try authorizing the license again.
To authorize the license, use the lgtolic command with the -c, -u, and -a options.

Cannot add new device without a valid drive tag. (15319)

Type
Notification

Source
nsrmmgd

Description
An attempt was made to allocate a jukebox device without providing a drive tag.

Resolution
Retry the operation with a valid drive tag.

Cannot allocate <int> devices for this operation: physical drives

<int>, max. parallelism = <int>. (15431)
Type
Notification

Source
nsrmmgd

Description
The number of required devices for the given operation exceeds the number of
physical drives or the current jukebox parallelism.

Resolution
Complete one or both of these tasks to resolve this error:

Cannot add authorization codes to evaluation licenses. (646) 51

Messages: C

l If the number of required devices is more than the current parallelism setting
allows and less than the number of physical drives, increase the parallelism
setting or retry the operation with fewer slots or volumes.
l If the number of required devices is more than the number of physical drives,
retry the operation with fewer slots or volumes.

Cannot allocate <int> devices for this operation: max active

devices for jukebox '<jukebox>' = <int>. (31842)
Type
Notification

Source
nsrmmgd

Description
The current number of maximum active devices is less than the number of devices
required for the current operation.

Resolution
Complete one or both of these tasks to resolve this error:
l If the operation can use only devices on the specified host, change the number
of maximum active devices on the storage node resources associated with the
specified host.
l If the operation can use all devices, ensure that the total number of maximum
active devices on storages nodes associated with the jukebox devices is greater
than or equal to the number of devices requested by the current operation.
l Retry the operation with fewer slots or volumes.

Cannot allocate 1 devices needed for label operation: number of

available and usable devices = 0. (8382)
Type
Notification

Source
nsrjb

Description
This error occurs when you initiate a label operation and select a specific device. It
can mean one of the following:
l Pool restrictions are preventing the tape from being labeled in the drive you want
to use.
l NetWorker is automatically attempting to label a tape but all devices for a
particular pool are in use.

52 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Resolution
If all devices for a particular pool are in use, wait for one of the devices to become
free so that the drive can be allocated for the label operation.

Cannot alter expiration date on a license in a grace period. (650)

Type
Notification

Source
nsrd

Description
The grace period for this enabler code has expired.

Resolution
To extend the expiration date further, a new authorization code must be obtained
and entered by using the lgtolic -u enabler_code -a authorization_code command.

Cannot alter expiration date on a nonexistent license. (649)

Type
Notification

Source
nsrd

Description
An attempt was made to authorize a license that does not exist in the License
Manager’s database.

Resolution
Check to ensure that a valid enabler code is installed by using the lgtolic command
with the -u option.

Cannot bind socket to connection port range on system

<hostname>
Type
Fatal

Source
nsrexecd

Cannot alter expiration date on a license in a grace period. (650) 53

Messages: C

Description
Appears in the savegroup messages or in stdout during manual operations when
there are insufficient connection ports available and NetWorker cannot establish a
connection.

Resolution
Ensure that the Connection port attribute in the NSR System Port ranges resource is
0-0 on the host specified by hostname.

Cannot change <enabled> status while the jukebox is being auto-

configured. (43230)
Type
Informational

Source
nsrd

Description
An unsuccessful attempt was made to change the value of the jukebox status during
auto-configuration.

Resolution
Wait until auto-configuration is complete before changing the enabled attribute.

Cannot change volume flags without confirmation. (15381)

Type
Informational

Source
nsrmmgd

Description
When prompted to confirm the update of current volume flags, the response was No.

Resolution
No action required.

Cannot connect to NSR service on <server> jbconfig RPC error:

Program not registered. (7842)
Type
Notification

54 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Source
RPC

Description
This message might appear if you have installed the jbconfig program on a Tru64
computer and started the jbconfig program immediately after the installation.

This message indicates that after the jbconfig program was installed, the NetWorker
server did not have enough time to start and register the remote procedure call (RPC)
numbers provided by the nsrd program.

Resolution
Press Ctrl + c to exit the program.

Note

Because the registration of NetWorker software is CPU dependent, there is no exact

time for running the jbconfig program again. Two minutes should be enough time to
allow NetWorker software to register.

Cannot delete device '<device_name>' as it is currently busy.

(11895)
Type
Informational

Source
nsrd

Description
An attempt to delete a jukebox device was unsuccessful because it is currently in
use.

Resolution
Wait for the device operation to complete before trying to delete it.

Cannot delete <file>: <error_string>. (889)

Type
Notification

Source
nsrmmdbd

Description
This message appears during media database startup.

Cannot delete device '<device_name>' as it is currently busy. (11895) 55

Messages: C

While the media database was removing extraneous files in the database directory,
it was unable to delete a given file. This filename and error string appear as a
notification.

Resolution
Manually remove the logged file.

Cannot determine status of the backup process. Use mminfo to

determine job status.
Type
Fatal Error

Source
savegrp, save

Description
The backup of the specified save set might be complete. There has not been any
status reported from the client-side program. This problem might occur when:
l The network connection between the client and server was lost during the
backup session.
l The disk on which the client status is logged is full. By default, the client status
is maintained in this directory:
n UNIX: /nsr/logs
n Windows: %SystemDrive%\Program Files\Legato\nsr\logs
n NetWare: SYS:\NSR\logs
l The NetWorker Module binaries are not installed on the database server.
l Save group parallelism has been set to a non-zero value for some backup
groups.

Resolution
Complete one or more of these tasks to resolve this error:
l Use mminfo -v -c (client_name) -t (time) to determine whether the save set was
backed up successfully. The mminfo report shows completion status in the Flags
column. An “a” flag means the backup was aborted.
l Use ping to verify that the network protocols are functioning properly.
l Determine whether the drive containing the log file is full:
n UNIX: Run df /nsr/tmp.
n Windows: Right-click the drive where NetWorker software is installed and
select Properties.
l Verify that all relevant NetWorker Module binaries are installed on the database
server.
l Set the Save Group Parallelism attribute for all save groups to 0 (zero).

56 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot fetch save set after <save_set> record <db>. (9791)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message may appear during media database compression. An unreadable save
set record was encountered. The record will be skipped or removed from the
database.

Resolution
No action required.

Cannot fetch volume after <vol> record <decimal>. (9787)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message may appear during media database compression. An unreadable
volume record was encountered. The record will be skipped or removed from the
database.

Resolution
No action required.

Cannot find attribute '<attribute_name>' for jukebox '<jukebox>.'

(43246)
Type
Warning

Source
nsrd

Description
The specified attribute is missing from the jukebox resource.

Cannot fetch save set after <save_set> record <db>. (9791) 57

Messages: C

Resolution
Check the jukebox resource to ensure that a value is provided for the specified
attribute.

Cannot find attribute <attribute_name> for resource

<resource_name>. (43245)
Type
Notification

Source
nsrd

Description
The nsrd program received a jukebox resource update indicating initiation of an
operation. However, the update did not contain a value for the mandatory Operation
Instance attribute.

Resolution
Copy the nsrd daemon log file and go to https://support.emc.com/ for technical
assistance. If the error can be reproduced, run nsrd with a high debug level (nsrd –
D7) and provide that information to the support representative.

Cannot find any jukebox with a device named '<device_name>.'

(15754)
Type
Notification

Source
nsrjb, nsrd

Description
A requested jukebox operation specified the device name or server name, but
NetWorker software cannot find a resource for it.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the device and server names are correct.
l Ensure that the jukebox resource exists. If necessary, add it with the jbconfig
command.
l Ensure that the device name is correct in the resource.

58 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot find any jukebox with a device named

'<device_name>' for server '<server_name>.' (15753)
Type
Notification

Source
nsrjb, nsrd

Description
A requested jukebox operation specified the device name or server name, but
NetWorker software cannot find a resource for it.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the device and server names are correct.
l Ensure that the jukebox resource exists. If necessary, add it with the jbconfig
command.
l Ensure that the device name is correct in the resource.

Cannot find barcode <barcode_value> in jukebox '<jukebox>.'

(15744)
Type
Notification

Source
nsrjb, nsrmmgd

Description
An attempted jukebox operation specified media by means of barcodes, but the
barcode did not exist in the jukebox RAP resource.

Resolution
Ensure that you are using the correct jukebox name, or specify the media by volume
name. Add barcodes to the media and inventory as necessary.

Cannot find device '<device_name>' in the list of configured

devices. (15435)
Type
Warning

Cannot find any jukebox with a device named 59

'<device_name>' for server '<server_name>.' (15753)
Messages: C

Source
nsrmmgd

Description
An attempt was made to associate a device with a jukebox that is not configured as
a NetWorker resource.

Resolution
Configure the device and add it to the jukebox.

Cannot find file history info for ,filename....You may still be able
to recover this file with a saveset recovery
Type
Fatal

Source
nsrndmp_save

Description
Appears in the daemon.raw file of the NetWorker server when FH information is
missing or corrupted for the file specified in the error message. For example,
NetWorker cannot update the client file index(CFI) with FH information when a
backup process interruption occurs during the failover of a clustered NetWorker
environment. You cannot perform an NMDP file-by-file recover or a save set recover
when the CFI does not contain the associated FH information.

Resolution
Perform a save set recover from the command prompt.

Cannot find media map file <full_path>. Removing additional map

information. (31800)
Type
Notification

Source
nsrmmgd

Description
The media map file was deleted while nsrmmgd was running. This message is logged
by nsrmmgd to the daemon log file.

Resolution
If the file was removed to prevent nsrmmgd from using the additional map
information, no action is required.

60 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot find jukebox '<jukebox>.' (15416)

Type
Notification

Source
nsrjb, nsrd, nsrmmgd

Description
A requested jukebox operation specified both the jukebox name and the server
hostname, but NetWorker software cannot find the resource.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the jukebox name is correct.
l Ensure that the jukebox resource exists. If necessary, add it with the jbconfig
command.

Cannot find jukebox '<jukebox>' for server '<server_name>.'

(15748)
Type
Notification

Source
nsrjb, nsrd

Description
A requested jukebox operation specified both the jukebox name and the server
hostname, but NetWorker software cannot find a resource for this combination.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the server and jukebox names are correct.
l Ensure that the jukebox resource exists. If necessary, add it with the jbconfig
command.

Cannot find operation status resource instance <int>. (12560)

Type
Warning

Source
nsrmmgd, nsrjb, nsrd

Cannot find jukebox '<jukebox>.' (15416) 61

Messages: C

Description
A RAP resource of type NSR Operation Status is created for tracking and managing
each jukebox operation and certain device operations. As the operation progresses,
the resource is updated to show progress or request a response. This message
indicates that a NetWorker program tried to locate a specific resource, but could not
find it.

Resolution
There are several possible causes and solutions. These resources exist for a certain
period after the operation is complete. They are deleted when the NetWorker
program shuts down.

If the message appears after a response to a prompt, it is possible that the delay
before entering information was too long and one of these occurred:
l The operation timed out. Check the daemon log to determine if this is the case.
Resubmit the operation.
l The prompt was answered from another source, such as nsradmin or the GUI,
enabling the operation to complete. No action is required.
l The operation was remotely cancelled while nsrjb was still showing a prompt.
Resubmit the operation.

If the message appears for any other reason, transient resources should be
configured to expire later. Balance the slight performance cost of keeping resources
around for a longer period and the inconvenience of getting this error message from
monitoring programs such as nsrjb.

If the polling period is too long or the retention policy for the operation status
resources is too short, the resources may be deleted following the operation
completion, without the nsrjb registering the completion status.

Adjust the nsrjb polling rate with the environment variable NSRJB_POLL_INTERVAL.
The default is 10 seconds and can be adjusted between 5 and 30 seconds.

Adjust the resource retention period by adjusting the Operation Lifespan attribute of
the applicable jukebox resource.

Cannot find pool <pool_name>. (15424)

Type
Notification

Source
nsrmmgd

Description
The requested operation pool cannot be found.

Resolution
Retry the operation using the correct pool name.

62 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot find proc address in ntmsapi.dll. (5177)

Type
Notification

Source
jbconfig, nsrjb

Description
The Removable Storage Application Programming Interfaces (APIs) cannot be
loaded. It is possible that Removable Storage is not supported on the version of
Microsoft Windows you are currently running.

Resolution
Ensure that the version you are using is Windows 2000 or later.

Cannot find resource for jukebox '<jukebox>'. (11934)

Type
Warning

Source
nsrd

Description
An attempt was made to look up or modify a RAP resource that no longer exists.

Resolution
Use the jbconfig program to re-create the jukebox resource.

Cannot find the location of program <program>.

The process is exiting. 32468
Type
Notification

Source
nsrexecd

Description
The location of the nsrexecd process cannot be found.

Resolution
Ensure that the nsrexecd binary exists in the installation directory and retry the
operation.

Cannot find proc address in ntmsapi.dll. (5177) 63

Messages: C

Cannot find volume '<volume_name>' in jukebox '<jukebox>'.

(15763)
Type
Notification

Source
nsrmmgd

Description
The selected volume is not in the list of volumes associate with the jukebox.

Resolution
Complete one or both of these tasks to resolve this error:
l If the volume is known to be in the jukebox, reset or inventory the jukebox.
l If the volume does not exist on the jukebox, select another volume.

Cannot format database <string>. (32896)

Type
Fatal Error

Source
nsrmmdbd

Description
This message only appears at media database startup. This message indicates that
the media database has detected an improper shutdown and the database is being
scavenged.

The media database is attempting to restore the database header; however, it

cannot locate or initialize the header.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot increment the usage for this particular license type. (655)
Type
Notification

Source
nsrd

64 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
The particular license type named cannot have its usage increased. The maximum
number of licenses for this license type is already in use.

Resolution
Add another bulk enabler for the type of license in question.

Cannot load license resource. (7755)

Type
Fatal Error

Source
nsrd

Description
An attempt was made to manually modify a License resource, or an application
failed to provide the required license attribute values to the service. This problem
might occur when:
l An enabler for a different platform is entered to enable an EMC product or
feature.
l The License resource is corrupted.

Resolution
Complete one or both of these tasks to resolve this error:
l Verify that the enabler code entered is correct by using the nsrcap -c -v -n
(enabler_code) command.
l Recover a previous version of the NetWorker resource file (nsr.res) from
backup or clone volumes.

Recover the nsr.res file on UNIX

To recover the nsr.res file on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Rename or delete the nsr.res file. By default, this file is located in the /nsr/res
directory.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the nsr.res file by using either the recover command or the nwrecover
program.

Recover the nsr.res file on Windows

To recover the nsr.res file on Windows systems:
1. From the Services control panel, shut down the NetWorker services:
a. Select NetWorker Backup and Recover Server.
b. Click Stop.
2. Rename or delete the nsr.res file. By default, this file is located in the
%SystemDrive\Program Files\nsr\res directory.

Cannot load license resource. (7755) 65

Messages: C

3. From the Services control panel, restart the NetWorker services:

a. Select NetWorker Backup and Recover Server.
b. Click Start.
4. Recover the nsr.res file by using the recover command or the NetWorker User
program.

Recover the nsr.res file on NetWare

To recover the nsr.res file on NetWare:
1. Stop any groups that are currently running:
F3-Operation=>Group Status
F8-Options=>Stop Group Now
2. Exit the NetWorker program:
a. Select File:
F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.
3. Copy the NetWorker resource file (nsr.res) to another directory, and leave the
original file intact. By default, the NetWorker resources (nsr.res) are located in
the SYS:\nsr\res directory.
4. Start the NetWorker program from the server prompt (invoke NETWORKR.ncf) by
entering this command at the prompt:
NETWORKR
5. Use the NetWorker recover program to recover the NetWorker resources.

Cannot load ntmsapi.dll. (15892)

Type
Notification

Source
jbconfig, nsrjb

Description
The dynamic link library (DLL) cannot be loaded. This could indicate that Removable
Storage is not supported on the version of Microsoft Windows currently running.

Resolution
Check that the version you are running is Microsoft Windows 2000 or later.

Cannot locate the license binding for appliance <appliance>.

(661)
Type
Notification

66 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Source
nsrd

Description
This is an internal product error. The backup server cannot find an allowance for the
specified appliance.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot mount database <string>. (32897)

Type
Fatal Error

Source
nsrmmdbd

Description
This message only appears on startup if the media database was shut down
improperly, and the database is being scavenged.

After initializing an empty database, the scavenge process failed to mount the
resulting empty database.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot obtain unique operation instance number. (4179)

Type
Fatal Error

Source
nsrd

Description
The NSR Operation Status resources that track and control jukebox operations (and
some device operations) are distinguished by an instance number attribute assigned
during the creation of the resource. The instance number will eventually roll back to
zero if it gets too large. This message indicates that NetWorker software is unable to
find a unique instance number, indicating that all possible instance numbers are in
use.

Resolution
If this error occurs, check the number of current and complete jukebox and device
operations in the NetWorker RAP database.

Cannot mount database <string>. (32897) 67

Messages: C

If there are several complete operations, adjust the Operation Lifespan attribute of
some or all jukeboxes to ensure that NSR Operation Status resources for completed
operations are not retained for a lengthy period. This enables new operations to use
the completed instance numbers.

If there are large numbers of operations still queued, allow them to complete before
submitting new operations.

Cannot open <device> for reading. No such file or directory.

(8356)
Type
Notification

Source
nsrmmd

Description
The nsrmmd process was attempting to read data from the specified device, but the
device was inaccessible. This problem might occur under any of these conditions:
l The tape device is not configured properly on the system.
l A hardware failure occurred.
l The tape drive or device is offline.
l You are using a file-type device, and the specified file or directory does not exist.

Resolution
Complete one or more of these tasks to resolve this error:
l Ensure that NetWorker software can communicate with the device.
l Ensure that the device is properly configured.
l Ensure that the specified file or directory exists.

Cannot open <device> for writing. Permission denied. (8357)

Type
Notification

Source
nsrmmd

Description
The nsrmmd process could not write to the specified device. This problem might
occur under any of these conditions:
l You do not have the appropriate permissions. The nsrmmd process only writes
files to a volume if the operator has the appropriate permissions.

68 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

l The tape device is not configured properly on the system.

l A hardware failure occurred.
l The tape drive or device is offline.

Resolution
Complete one or more of these tasks to resolve this error:
l If files are being remotely backed up, ensure that the Remote Access attribute in
the associated Client resource is set.
l Ensure that NetWorker software can communicate with the device.
l Ensure that the device is properly configured.

Cannot open device map file <full_path>:<OS_error_ message>.

(31796)
Type
Notification

Source
nsrmmgd

Description
This error message appears in the daemon log file when nsrmmgd fails to open or
read the data map file. The media map file is a file with additional media types
defined by the user (/nsr/smdevmap.txt).

Resolution
Determine why the file is not readable from the operating system error message and
make the file readable. You may need to change the read/write permissions or the
file owner.

Cannot operate on slot <slot_number> in jukebox '<jukebox>': slot

is outside <range> ranges. (31908)
Type
Notification

Source
nsrmmgd

Description
This selected slot cannot be used because it is outside the available cleaning slots
or physical ranges.

Cannot open device map file <full_path>:<OS_error_ message>. (31796) 69

Messages: C

Resolution
Select a different slot or change the range in the jukebox.

Cannot operate on volume '<volume>' in slot '<slot_name>' in

jukebox '<jukebox>': slot is outside <range> ranges. (31845)
Type
Notification

Source
nsrmmgd

Description
This selected volume is currently outside the available slot ranges.

Resolution
Select a different volume or change the current available ranges in the jukebox
resource.

Cannot query client ID map database. (9835)

Type
Fatal Error

Source
nsrmmdbd

Description
This error message appears when attempting to query a client ID map, but the maps
cannot be accessed. This is likely the result of an error in the code.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot query the pool resources. Unable to verify the save sets
on the media. (6777)
Type
Fatal Error

Source
savegrp

70 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
The savegrp program was unable to obtain Pool resource information from the nsrd
service. This problem might occur if:
l The nsrd service crashed.
l A network-related problem occurred on the server.

Resolution
Complete these steps to resolve this error:
1. Restart the nsrd service.
2. Reboot the server.

Cannot queue operation <operation>. The operations queue for

jukebox '<jukebox>' has reached its maximum capacity of <int>.
(31834)
Type
Notification

Source
nsrmmgd

Description
There are too many operations in the jukebox queue. The default setting enables
100 operations.

Resolution
Complete one or more of these to resolve this error:
l Restart the operation after the jukebox finishes some of the queued operations.
l Cancel some of the queued operations.
l Increase the size of the nsrmmgd operations queue. Use the environment
variable MMGD_MAX_QUEUE to reset the queue size.

Cannot queue operation <operation>. The operations queue for

jukebox '<jukebox>' is currently locked by <operation>, operation
instance <operation_instance>. (31833)
Type
Notification

Source
nsrmmgd

Cannot queue operation <operation>. The operations queue for jukebox '<jukebox>' has reached its maximum capacity of <int>. 71
(31834)
Messages: C

Description
The nsrmmgd program rejected a new operation because the operation queue is
currently blocked by another operation. Reset, add, and remove devices can briefly
lock the queue.

Resolution
Retry the operation.

Cannot read checksum volid: <vol_id> name: <vol> flags: <hex> kb:
<string> files: <long_unsigned> at: <string>.
Type
Fatal Error

Source
nsrmmdbd

Description
This message indicates one of the following:
l An internal bug.
l The journal code failed to protect the data integrity.

Whenever a volume record is read, the stored checksum (32-bit CRC) is compared
against the calculated checksum. This message indicates that the record does not
contain a checksum.

Media databases earlier than NetWorker software release 7.0 did not have
checksums. However, these records are not checked because the release number is
used to determine whether the record has a checksum. The conversion from an
earlier release of NetWorker software to release 7.0 or later is done when the record
is updated.

All records are automatically converted during compression performed every 23 days
by the NetWorker Index Management program (nsrim) process or when an improper
shutdown is detected.

Records without checksums from NetWorker software release 7.0 or later are
considered suspect and are not returned to the requesting client application. It
appears to the client application that the record does not exist. Each time the record
matches a query and is read, the error message is logged again.

Resolution
To resolve this error complete one of these actions:
l If there is sufficient information in the error message, delete the volume using
NetWorker Console or the NetWorker Media Management command (nsrmm).
l Removed all invalid records by running nsrim.
Invalid records are automatically removed during the compression phase and on
startup if the media database was improperly shut down.

72 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot read record <record_num> of file <file_num> on

<record_num> <file> <vol>. (8433)
Type
Notification

Source
nsrmmd

Description
The specified file and record could not be read from the media. The device or the
media is damaged, corrupted, or dirty.

Resolution
Complete one or more of these tasks to resolve this error:
l Clean the device.
l Ensure that the media is functioning properly.
l Ensure that the device is functioning properly.

Cannot read the current volume label. <error_message>. (15330)

Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program is performing a label operation on a volume that does not
have a label or has an unreadable label. The program will write a new label.

Resolution
No action required.

Cannot read the current volume label. <error_message>.

Assuming that the volume is unlabeled. (15330)
Type
Notification

Source
nsrmmgd

Cannot read record <record_num> of file <file_num> on <record_num> <file> <vol>. (8433) 73
Messages: C

Description
The nsrmmgd program is unable to read the volume label. In most cases, the volume
has no label or is not a NetWorker volume. If the volume label is not readable,
nsrmmgd assumes that the volume is not labeled and updates the jukebox
resources accordingly.

Resolution
If necessary, re-inventory the volume.

Cannot recycle the volume in slot <slot_number>. The current

volume has no label or the label is not readable. (15347)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program attempted to recycle an unlabeled volume or a volume with
an unreadable label.

Resolution
Re-inventory the slot. If the volume has a label and the inventory operation reported
that there was no label, the media or device are corrupt. Inventory the volume on a
different device (nsrjb -I -S slot_number -f device). If the problem persists, the media
is corrupt or the initial device must be cleaned or fixed.

Cannot release <int> usage counts. (657)

Type
Notification

Source
nsrd

Description
An attempt was made to delete more usage counts than were used for the specified
license.

Resolution
No action required.

74 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Cannot release usage for license not in use. (653)

Type
Informational

Source
nsrd

Description
The license named is not in use. Therefore, usage cannot be released.

Resolution
Check to see whether the license on the license server was in use.

Cannot release usage for nonexistent license. (654)

Type
Informational

Source
nsrd

Description
A license was deleted from a server that is not used by any appliance.

Resolution
No action required.

Cannot remove operation <operation_id>. The operation is busy.

(15439)
Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program is attempting to cancel a busy operation.

Resolution
No action required.

Cannot release usage for license not in use. (653) 75

Messages: C

Cannot remove task <task>. The task is busy. (15440)

Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program is attempting to cancel a busy task.

Resolution
No action required.

Cannot reposition file <cloud filename> to <offset> -- <cloud error

string>\n
Type
fatal error

Source
nsrmmd

Description
A seek operation on the cloud saveset file failed.

Resolution
This error is usually the result of an error on the cloud vendor side:
l Look for more information in the <cloud error string>.
l Follow the vendor’s recommended corrective actions.
l Contact the vendor’s technical support for help if this issue persists.

Cannot retrieve on <device name>: <transformation error string>

for ssid=<saveset id>
Type
fatal error

Source
nsrmmd

Description
During a recover operation, the transformation layer could not read and process the
data from the cloud.

76 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Resolution
l Look for more information in the <transformation error string>.

Cannot scavenge <db> (<string>) — recover from backup media.

(32900)
Type
Fatal Error

Source
nsrmmdbd

Description
The media database has detected an improper shutdown and attempted to
scavenge and restore the database. The scavenge process failed.

Resolution
Restore the database and go to https://support.emc.com/ for technical assistance.

Cannot scavenge record file <file> within database <db>. (32898)

Type
Fatal Error

Source
nsrmmdbd

Description
This message only appears on startup if the media database was shut down
improperly, and the database is being scavenged. The scavenge process
reconstructs the database maps to verify the data records in the segment record files
(vol.0,ss.0 & clients.0).

This is a major error and the scavenge process is unable to complete processing the
segment file. Both the segment file and associated database appear in the error
message.

A detailed description of the failure appears just prior to the error message.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot unmount database <db>. (32899)

Type
Fatal Error

Cannot scavenge <db> (<string>) — recover from backup media. (32900) 77

Messages: C

Source
nsrmmdbd

Description
This message only appears on startup if the media database was shut down
improperly and the database is being scavenged.

The database is unmounted after the scavenge process. This message reports the
reason the database failed to unmount.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot update client ID: <client_id> name: <client>.

Type
Fatal Error

Source
nsrmmdbd

Description
This error message appears when an attempt to update a client ID map is made but
the record cannot be updated. The message could indicate a lack of disk space.

The client ID map records are accessed in three pieces:

l The fixed portion that holds the search indexes and other fixed-size fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for more available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot update save set record.

Type
Fatal Error

Source
nsrmmdbd

78 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
This error occurs when you attempt to update a save set, but cannot access the
specified save set. This error message may indicate a code issue.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot update ssid: <save_set_id> host: <host> name:

<save_set> checksum record. (9911)
Type
Fatal Error

Source
nsrmmdbd

Description
This error appears when you attempt to update a save set, but the record cannot be
updated. This could indicate a lack of disk space.

The save set records are accessed in three pieces:

l The fixed portion that holds the search indexes and other fixed-sized fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot update ssid: <save_set_id> host: '<host>' name: <save_set>

fixed record. (9909)
Type
Fatal Error

Source
nsrmmdbd

Description
This error appears when you attempt to update a save set, but the record cannot be
updated. This could indicate a lack of disk space.

The save set records are accessed in three pieces:

Cannot update ssid: <save_set_id> host: <host> name: 79

<save_set> checksum record. (9911)
Messages: C

l The fixed portion that holds the search indexes and other fixed-sized fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot update ssid: <save_set_id> host: '<host>' name: <save_set>

variable record. (9910)
Type
Fatal Error

Source
nsrmmdbd

Description
This error appears when you attempt to update a save set, but the record cannot be
updated. This could indicate a lack of disk space.

The save set records are accessed in three pieces:

l The fixed portion that holds the search indexes and other fixed-sized fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot update volid: <vol_id> name: <vol> checksum record.

(9997)
Type
Fatal Error

Source
nsrmmdbd

80 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
This error occurs when attempting to update a volume, but the record cannot be
updated. It may indicate a lack of disk space.

The volume records are accessed in three pieces:

l The fixed portion that holds the search indexes and other fixed-sized fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot update volid: <vol_id> name: <vol> fixed record. (9996)

Type
Fatal Error

Source
nsrmmdbd

Description
This error occurs when attempting to update a volume, but the record cannot be
updated. It may indicate a lack of disk space.

The volume records are accessed in three pieces:

l The fixed portion that holds the search indexes and other fixed-sized fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot update volid: <vol_id> name: <vol> record.

Type
Fatal Error

Cannot update volid: <vol_id> name: <vol> fixed record. (9996) 81

Messages: C

Source
nsrmmdbd

Description
This error occurs when attempting to update a volume, but the volume access
cannot be performed. The inability to access the volume most likely indicates a code
issue.

Resolution
Go to https://support.emc.com/ for technical assistance.

Cannot update volid: <vol_id> name: <vol> variable record. (9998)

Type
Fatal Error

Source
nsrmmdbd

Description
This error occurs when attempting to update a volume, but the record cannot be
updated. It may indicate a lack of disk space.

The volume records are accessed in three pieces:

l The fixed portion that holds the search indexes and other fixed-sized fields.
l The variable portion, which is External Data Representation (XDR) encoded into
the record.
l The 32-bit checksum (NetWorker software release 7.0 and later).

Resolution
Complete these steps to resolve this error:
1. Shut down the media database.
2. Check the partition where the media database resides for available space.
3. Go to https://support.emc.com/ for technical assistance.

Cannot use jukebox '<jukebox>': it is in service mode. (39116)

Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is rejecting an operation because the jukebox is in service
mode.

82 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Resolution
Enable the jukebox.

Cartridge <cartridge_id> is already allocated to slot

<slot_number> jukebox '<jukebox>'. (31920)
Type:
Notification

Source:
nsrmmgd

Description:
An attempt was made to allocate a cartridge already allocated to the jukebox.
Cartridges must have unique IDs in a jukebox.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the cartridge ID is typed correctly.
l Remove the cartridge with the same ID and add one with a different ID.

Changing volume <vol> to appendable. (8492)

Type:
Informational

Source:
staging

Description:
If any space has been recovered during a recover space operation on a full advanced
file type volume, the volume-mode is changed to appendable, allowing data to be
saved to the volume.

Resolution
No action required.

Check system device ordering. Moving device on %s to %s.

Type
Notification

Source
NMC

Cartridge <cartridge_id> is already allocated to slot 83

<slot_number> jukebox '<jukebox>'. (31920)
Messages: C

Description
This error appears in the Alerts and Notifications window of the NetWorker
Management Console when a device ordering error has been detected.

Resolution
Scan for devices in NMC and re-enable the device.

Chunk to nsrmmd failed. Software caused connection abort.

(11318, 402)
Type
Fatal Error

Source
ansrd, save, savegrp

Description
The server might have shut down or crashed during a backup session.

Resolution
Complete one or both of these tasks to resolve this error:
l Verify that the network protocols are functioning properly. Test by running ping.
Retry the operation.
l Shut down and restart the NetWorker services. Retry the operation.

Shut down and restart the NetWorker services on UNIX

To restart NetWorker services on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Restart the NetWorker daemons by using the startup script.

Shut down and restart the NetWorker services on Windows

To restart NetWorker services on Windows systems:
1. From the Services control panel, shut down the NetWorker services:
a. Select NetWorker Backup and Recover Server.
b. Click Stop.
2. From the Services control panel, restart the NetWorker services:
a. Select NetWorker Backup and Recover Server.
b. Click Start.

Shut down and restart the NetWorker services on NetWare

To restart NetWorker services on NetWare systems:
1. Stop any groups that are currently running:
F3-Operation=>Group Status
F8-Options=>Stop Group Now

84 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

2. Exit the NetWorker program:

a. Select File:
F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.
3. Start the NetWorker program from the server prompt (invoke NETWORKR.NCF) by
entering this command when prompted:
NETWORKR

'<client_id>' map error ssid: <save_set_id> flags: <hex> size:

<int> files: <string>.
Type
Notification

Source
nsrmmdbd

Description
This message indicates a failure to create a mapping for the client to '<client_id>.'
This check is performed at startup and when nsrim -m is invoked.

Resolution
No action required.

Cleaned up deleted volume <volume name> on the cloud

Type
Informational

Source
nsrmmd

Description
After a volume is deleted from the NetWorker software, the corresponding data files
on the cloud are deleted in a periodic cycle. This message indicates the successful
deletion and reclamation of space from the cloud for that device.

Resolution
No action required.

Cleaning operation is already in progress on device <device>:

operation ID = <operation_id> task ID = <task_id>. (15441)
Type
Informational

'<client_id>' map error ssid: <save_set_id> flags: <hex> size: 85

<int> files: <string>.
Messages: C

Source
nsrmmgd

Description
The nsrmmgd program attempted to start a second cleaning operation on the same
device.

Resolution
No action required.

Cloning not supported; upgrade required. (12285)

Type
Notification

Source
nsrclone

Description
There has been an attempt to clone data. The cloning option is not available with
this NetWorker software release.

Resolution
Upgrade NetWorker software to a release that supports cloning.

Cloning requires at least 2 devices. (12277)

Type
Notification

Source
nsrclone

Description
You do not have two active devices configured. To copy data from one volume to
another, configure two devices on the NetWorker server.

Resolution
Configure at least two devices on the NetWorker server: one that is a read/write
device and another that is a read-only or read/write device.

86 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Command must be run on the host to which device '<device>' is

attached.
Type
Notification

Source
nsrjb

Description
The nsrjb command run on the host where the specified device is attached. It cannot
be run remotely.

Resolution
Identify the host to which the device is attached and issue the nsrjb command from
that host.

Command option <option> needs tag option -T or slot option -S.

(38628)
Type
Notification

Source
nsrjb

Description
The requested command option is not one that nsrjb can automatically determine
which slot or tag applies.

Resolution
Specify the required slots or tags on the nsrjb command line.

Connect to nsrexec prog 390113 vers 1 on `host' failed:

RPC error: Remote system error
Type
fatal

Source
nsrmon

Command must be run on the host to which device '<device>' is attached. 87

Messages: C

Description
Occurs when the NetWorker virtual server cannot start nsrmmd on a NetWorker
storage node.

This error also appears when the nsrexecd daemon on UNIX or the NetWorker
Remote Exec service on Windows is not running on the storage node.

Resolution
To resolve this issue, start the nsrexecd process on UNIX or the NetWorker Remote
Exec service on Windows.

Connection refused
Type
Fatal

Source
nsrexecd

Description
Appears when the NetWorker host cannot establish a portmapper connection on port
7938 or 111.

Resolution
Ensure that the NetWorker software can register an RPC portmapper connection on
port 7938 or 111. Refer to the NetWorker Administration Guide for details.

Connection reset
Type
Fatal

Source
nsrexecd

Description
Appears when the connection between two NetWorker hosts closes prematurely.

Resolution
To resolve this issue, configure the datazone to send a keep alive signal between the
hosts at an interval that is shorter than the time out period defined on the firewall.
Refer to the NetWorker Administration Guide for details.

88 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Consolidation session done saving to pool '<pool>' (<vol>).

(38718)
Type
Informational

Source
nsrd

Description
The save set consolidation session is complete.

Resolution
No action required.

Correcting overlapping fragment for ssid <save_set_id>, low <low>

got volid <vol_id>, ffn <first_file>, frn <first_record> had volid
<vol_id>, ffn <first_file>, frn <first_record>. (32327)
Type
Informational

Source
scanner

Description
During a scanning operation, the scanner program found duplicate data on two
separate volumes. The scanner program is updating the media database with
information from the most recent copy of the data. This duplicated data is most
likely a fragment of a save set that spans multiple volumes.

When a save set backup continues onto a second volume, the last piece of data
written on the first volume is rewritten to the beginning of the second volume to
ensure the data can be recovered. When scanner processes the first volume before
the second volume, it detects this duplicate data and updates the media database
with the most recent version of the data.

If the second volume is scanned before the first volume, the message is "skipping
overlapping fragment." This indicates both of the following:
l The scanned data is retained.
l The data from the first volume is "skipped."

Resolution
No action required.

Consolidation session done saving to pool '<pool>' (<vol>). (38718) 89

Messages: C

Could not allocate memory for Removable Storage libraries.

Type
Notification

Source
jbconfig

Description
There was not enough memory on the system to complete the configuration of the
Removable Storage jukebox.

Resolution
Complete these steps to resolve this error:
1. Check system settings for virtual memory. If the amount of virtual memory is
inadequate, increase it.
2. Try to complete the configuration of the Removable Storage jukebox.

Could not allocate memory to check for Removable Storage

libraries.
Type
Notification

Source
dvdetect

Description
There was not enough memory on the system to complete the configuration of the
Removable Storage jukebox.

Resolution
Complete these steps to resolve this error:
1. Check system settings for virtual memory.
2. Increase the virtual memory if required.
3. Try allocating memory to check for the Removable Storage libraries again.

Could not authenticate this user name and password, try again!
Type
Notification

Source
NMC

90 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
This message appears when you attempt to log into the NMC server with:
l An unrecognized username or an incorrect password. To resolve this issue, use
the correct user name and password combination for the configured NMC server
authentication method.
l An AD user that has the option User must change password at next login
enabled. To resolve this issue, change the password before attempting to log in
to the NMC server.
l A user that is not enabled in the NetWorker Authentication Service local user
database.

Could not convert drive GUID to string. The jukebox was not
added.
Type
Notification

Source
jbconfig

Description
Internal error processing Removable Storage data.

Resolution
Complete these steps to resolve this error:
1. Check that Removable Storage service has started.
2. Check the Removable Storage configuration.
3. Check the NetWorker Resources Inventory in the Removable Storage Microsoft
Management Console (MMC) snap-in.
4. Convert the Global Unique Identifier (GUID) to a string again and add the
jukebox.

Could not edit the ASR SIF file. (17424)

Type
Notification

Source
client GUI

Description
NetWorker software cannot write to the Automated System Recovery (ASR) state file
on the new location.

Resolution
Complete one or both of these tasks to resolve this error:

Could not convert drive GUID to string. The jukebox was not added. 91
Messages: C

l Check the diskette and the drive; if necessary, insert a different diskette.
l Check the hard drive location, verify read/write/change permission in this
location and that there is space on the disk.

Could not format the diskette in <drive_letter>: (38661)

Type
Notification

Source
client GUI

Description
NetWorker software cannot format the disk.

Resolution
Check the diskette and the drive. If necessary, insert a new diskette.

Could not obtain Removable Storage changer information.

Type
Notification

Source
dvdetect

Description
Information from the Removable Storage service cannot be obtained.

Resolution
Complete these steps to resolve this error:
1. Ensure Removable Storage service is started.
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.
3. Obtain the Removable Storage changer information again.

Could not obtain Removable Storage changer information.

The jukebox was not added.
Type
Notification

Source
jbconfig

92 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
The changer information from the Removable Storage could not be obtained.

Resolution
Complete these steps to resolve this error:
1. Ensure the Removable Storage service is started
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.
3. Obtain the Removable Storage changer information.

Could not obtain Removable Storage drive information.

Type
Notification

Source
dvdetect

Description
Information from the Removable Storage service could not be obtained.

Resolution
Complete these steps to resolve this error:
1. Ensure the Removable Storage service is started.
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.
3. Obtain the Removable Storage drive information again.

Could not obtain Removable Storage library information.

Type
Notification

Source
dvdetect

Description
Information from the Removable Storage service could not be obtained.

Resolution
Complete these steps to resolve this error:
1. Ensure Removable Storage service is started.
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.

Could not obtain Removable Storage drive information. 93

Messages: C

3. Obtain the Removable Storage library information again.

Could not obtain Removable Storage library information. The

jukebox
was not added.
Type
Notification

Source
jbconfig

Description
The library information from the Removable Storage could not be obtained.

Resolution
Complete these steps to resolve this error:
1. Ensure the Removable Storage service is started.
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.
3. Obtain the Removable Storage Library information.

Could not obtain Removable Storage media information. The

jukebox
was not added.
Type
Notification

Source
jbconfig

Description
The media information from the Removable Storage could not be obtained.

Resolution
Complete these steps to resolve this error:
1. Ensure the Removable Storage service is started.
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.
3. Obtain the Removable Storage media information again.

94 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Could not open dir = <dir_path>. (32279)

Type
Fatal Error

Source
save

Description
NetWorker software was unable to open and back up the directory identified by
<dir_path>.

Resolution
Go to https://support.emc.com/ for technical assistance.

Could not open the ASR SIF file for editing. (17423)
Type
Notification

Source
client GUI

Description
NetWorker software cannot open the Automated System Recovery (ASR) state file on
the new location to edit the flags section.

Resolution
Complete one or both of these tasks to resolve this error:
l Check the diskette and the drive; if necessary, insert a different diskette.
l Check the hard drive location, verify read/write/change permissions and that
there is space on the disk.

Could not position <device> to file <file_number>, record

<record_number>. (8431)
Type
Notification

Source
nsrmmd

Description
The nsrmmd process could not position the device at the specified file and record.

Could not open dir = <dir_path>. (32279) 95

Messages: C

Before reading or writing to media, the nsrmmd process positions the device head to
a specified file or record. This position operation uses a system-dependent device
control system call. This operation might fail if:
l The device loses track of its current position.
l The device is inaccessible.
l The device or the media is damaged, corrupted, or dirty.

If the drive has lost track of its current position, the nsrmmd process tries the
operation again. If the error persists, the nsrmmd process rewinds the volume to
establish the current position of the device and then tries again to position the
device at the specified file and record.

Resolution
Complete one or more of these tasks to resolve this error:
l Ensure that the device is properly configured.
l Ensure that the media is functioning properly.
l Ensure that the device is functioning properly.

Could not reopen cloud file for saveset <saveset name> --

<cloud error string>
Type
fatal error

Source
nsrmmd

Description
The saveset file on the cloud could not be reopened for a write operation.

Resolution
This is usually a result of an error on the cloud vendor side:
l Look for more information in the <cloud error string>
l Follow the vendor’s recommended corrective actions.
l Contact the vendor’s technical support for help if this issue persists.

Could not run netsh. (4621)

Type
Notification

Source
save

96 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Description
NetWorker software could not spawn a process to run the netsh utility. This is the
utility that gathers network information for configuration purposes in Automated
System Recovery (ASR) recovery mode.

Resolution
Complete these steps to resolve this error:
1. Check that the netsh utility is in the %SystemRoot%\system32 directory.
2. Run the netsh utility again.

Could not run <service>. The system cannot find the file specified.
Type
Notification

Source
savegrp

Description
The savegrp program cannot find the file specified for use by the remote backup
command.

Resolution
Complete one or more of these tasks to resolve this error:
l Verify that the specified remote backup command is spelled correctly.
l Verify that the file specified for use by the remote backup command exists.
l Verify that the file specified for use by the remote backup command is spelled
correctly.

Could not set Removable Storage drive information. The jukebox

was not added.
Type
Notification

Source
jbconfig

Description
Internal error setting Removable Storage data.

Resolution
Complete these steps to resolve this error:
1. Check that the Removable Storage service started.
2. Check the Removable Storage configuration.

Could not run <service>. The system cannot find the file specified. 97
Messages: C

3. Check the NetWorker Resources Inventory in the Removable Storage Microsoft

Management Console (MMC) snap-in.
4. Set the Removable Storage drive information to add the jukebox.

Could not start a Removable Storage session (<hex>). (14546)

Type
Notification

Source
jbconfig, nsrjb

Description
There was an internal error starting the Removable Storage service.

Resolution
Complete these steps to resolve this error:
1. Check that the Removable Storage service started.
2. Check the Removable Storage Configuration Inventory in the Removable Storage
Microsoft Management Console (MMC) snap-in.
3. Start the Removable Storage Session identified by <hex.

Could not write the network configuration file. (4622)

Type
Notification

Source
save

Description
NetWorker software failed to write the output from the netsh utility to the network
configuration file.

Resolution
Complete these steps to resolve this error:
1. Check that you have read, write, and change permissions on the %SystemRoot
%\repair\nsr directory.
2. Ensure there is sufficient space available on the disk.
3. Write the network configuration file again.

Current request exceeds parallelism.

Type
Notification

98 EMC NetWorker 9.0.x Error Message Guide

 Messages: C

Source
savegrp

Description
The backup operation could not be completed.

Resolution
Complete one or more of the following tasks to resolve this error:
l Increase NetWorker server parallelism.
l Decrease NetWorker client parallelism.
l Ensure that scheduled backups are timed to start at different times.

Current request exceeds parallelism. 99

Messages: C

100 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 5
Messages: D

This section contains these message descriptions:

l Delayed Write Failed............................................................................................102

l Destination component full. (4043).....................................................................102
l Destination_host_name does not support recovery_type.....................................102
l Detected renamed/deleted directory condition for client
'<client>' on save set '<save_set>'. (6815)............................................................. 103
l Detection process for host (hostname) reports a server cannot be a storage node.
(14169)...............................................................................................................103
l Device <device> deactivated during backup session. (8740)................................ 103
l Device <device> deactivated during recovery session. (8741)...............................104
l Device '<device>' is already allocated to jukebox '<jukebox>' drive <drive_id> (31812)
........................................................................................................................... 104
l Device '<device>' is busy. Verify label operation in progress. (11779)...................104
l Device '<device>' is currently loaded with volume from slot <slot_number>. Unload
volume and try again. (15325)............................................................................ 105
l Device '<device>' is not allocated to jukebox '<jukebox>.' (31814)........................ 105
l Device '<device>' is unavailable. The device is currently loaded with a volume from
slot <slot_number>. (15475)................................................................................ 106
l Device '<device>': serial number mismatch. Expected '<device>',
found ‘<device>’\n’. (15475)................................................................................ 106
l Disabling jukebox '<jukebox>' due to a configuration problem. Correct the problem
and re-enable the jukebox resource. (31916)...................................................... 106
l DiskBackup enabler requested from EMC License Manager. Ensure enabler is
available there and retry in a few minutes. (18371)............................................. 107
l dlsym: <function_name> not found. (16141)........................................................ 107
l dpkg: error processing lgtoclnt (--install): dependency problems - leaving
unconfigured.......................................................................................................108
l Drive '<device>' is currently associated with hardware ID <hardware_id> and the new
device hardware ID is <hardware_id>. (15322)..................................................... 108
l Drive: <drive_name> has source <source> but source is in use or destination ID is
wrong. Ignoring drive source. (15262)................................................................. 108
l Drive: <drive_name> has source <source> but source is not found. Ignoring drive
source. (15263).................................................................................................. 109
l Drive <drive_tag> is currently associated with hardware ID <hardware_id> and the
new device has no hardware ID. (15321).............................................................109
l Duplicate name; pick new name or delete old one. (11537)................................ 109
l Duplicate saveset ID <save_set_id>, record <decimal> deleted.............................. 110
l Duplicate volume ID <vol_id>, record <decimal> deleted........................................111

Messages: D 101
Messages: D

Delayed Write Failed

Type
Fatal

Description
A snapshot or a rollover may fail with this error message. This is due to a Microsoft
Windows operating system limitation

Resolution
Disable the disk caching feature and perform the failed backup again.

Destination component full. (4043)

Type
Noncritical Error

Source
nsrjb

Description
The Jukebox resource on the backup server might not be synchronized with the
physical autochanger (jukebox).

Resolution
Synchronize the Jukebox resource with the physical autochanger by completing the
following steps:
1. Reset the autochanger by using the nsrjb -HE command.
2. Inventory the autochanger by using the nsrjb -I command.

Destination_host_name does not support recovery_type

Type
Fatal

Description
Appears in the Recover wizard’s Select the Recovery Hosts window after you select a
destination host and the destination host does not support the recovery type that
you selected.

Resolution
Select a destination host that supports the recovery type.

102 EMC NetWorker 9.0.x Error Message Guide

 Messages: D

Detected renamed/deleted directory condition for client

'<client>' on save set '<save_set>'. (6815)
Type
Notification

Source
savegrp

Description
An attempt was made to consolidate a save set within a directory that was renamed
or deleted. Save set consolidation cannot consolidate save sets that reside in
renamed or deleted directories.

Resolution
Go to https://support.emc.com/ for technical assistance.

Detection process for host (hostname) reports a server cannot be

a storage node. (14169)
Type
Notification

Source
Description
This error appears in the NetWorker Management Console under "Choose to
Configure Libraries" if you specify a storage node that is a NetWorker server, because
the storage node you define cannot be a NetWorker server.

Resolution
Uninstall NetWorker on the Storage Node and reinstall the software as a NetWorker
Storage node.

Device <device> deactivated during backup session. (8740)

Type
Informational

Source
nsrmmd

Description
While the server was synchronizing its processes, the server deactivated a device
that the nsrmmd process was using to back up data.

Detected renamed/deleted directory condition for client 103

'<client>' on save set '<save_set>'. (6815)
Messages: D

Resolution
No action required.

Device <device> deactivated during recovery session. (8741)

Type
Informational

Source
nsrmmd

Description
The server is synchronizing its processes. The server deactivated a device that the
nsrmmd process was using to recover data.

Resolution
No action required.

Device '<device>' is already allocated to jukebox '<jukebox>' drive

<drive_id> (31812)
Type
Notification

Source
nsrmmgd

Description
An attempt was made to allocate a previously allocated device. The device selected
for an Add operation is already associated with a drive.

Resolution
If the selected device is already associated with the wrong drive, reallocate the
device using the correct drive ID.

Device '<device>' is busy. Verify label operation in progress.

(11779)
Type
Notification

Source
nsrd

104 EMC NetWorker 9.0.x Error Message Guide

 Messages: D

Description
There was an attempt to use a device already in use by another operation. The server
usually reports this error when a busy device is selected from the user interface. The
server and nsrjb automatically skip busy devices when selecting one to use for an
operation.

The device status stays unchanged until the nsrmmd process or any other process
currently using the device reports a success or failure. There are cases when this
process does not report to the server until a system call completes or times out.

Resolution
Complete one or more of the following tasks to resolve this error:
l Using the GUI, select a non-busy device to perform the operation.
l Ensure that the device is properly configured.
l Verify the media. If it is a cleaning tape, the automated cleaning process will
keep the device busy for several minutes.

Device '<device>' is currently loaded with volume from slot

<slot_number>. Unload volume and try again. (15325)
Type
Notification

Source
nsrmmgd

Description
The device selected for removal is currently occupied.

Resolution
Unload the volume and try again.

Device '<device>' is not allocated to jukebox '<jukebox>.' (31814)

Type
Informational

Source
nsrmmgd

Description
The device selected for removal was already removed or is not allocated to the
specified jukebox.

Resolution
No action required.

Device '<device>' is currently loaded with volume from slot <slot_number>. Unload volume and try again. (15325) 105
Messages: D

Device '<device>' is unavailable. The device is currently loaded

with a volume from slot <slot_number>. (15475)
Type
Informational

Source
nsrmmgd

Description
The selected device is temporarily unavailable because it is loaded with a volume.
Both the slot and the device are allocated to the same operation and the device is
currently busy handling another task for the same operation.

Resolution
No action required.

Device '<device>': serial number mismatch. Expected '<device>',

found ‘<device>’\n’. (15475)
Type
Informational

Source
nsrmmgd

Description
A potential drive ordering or serial number mismatch has occured, or a drive has
been replaced. The device is moved into service mode.

Resolution
Check the system device ordering, and follow the instructions provided in Procedure
Generator in the section Devices -> Replace a drive.

Disabling jukebox '<jukebox>' due to a configuration problem.

Correct the problem and re-enable the jukebox resource. (31916)
Type
Noncritical Error

Source
nsrmmgd

106 EMC NetWorker 9.0.x Error Message Guide

 Messages: D

Description
The jukebox has been improperly configured and is unusable.

Resolution
Check the log file to determine changes in the jukebox configuration. If the log does
not provide enough information to solve the problem, delete and re-create the
jukebox resource.

DiskBackup enabler requested from EMC License Manager.

Ensure enabler is available there and retry in a few minutes.
(18371)
Type
Notification

Source
staging

Description
This error appears if License Manager is configured for the NetWorker server, but the
DiskBackup enabler has not yet been requested. This message applies to both file
and advanced file type devices, since both are components of the NetWorker
DiskBackup Option.

Resolution
Verify that the system is licensed appropriately for the NetWorker DiskBackup
Option, then try the operation again.

dlsym: <function_name> not found. (16141)

Type
Noncritical Error

Source
nsrlcpd

Description
The specified function could not be found while nsrlcpd was loading the required
function vectors.

Resolution
Verify that the shared object file for the specific silo type is present in the proper
directory location. For most UNIX platforms, the default installation location
is /usr/lib/nsr. This error message is specific to Solaris, SGI IRIX, and DECAXP
platforms.

DiskBackup enabler requested from EMC License Manager. Ensure enabler is available there and retry in a few minutes. 107
(18371)
Messages: D

dpkg: error processing lgtoclnt (--install): dependency problems -

leaving unconfigured
Type
warning

Source

Description
This occurs if the required operating system packages are missing. Use the apt-get
command to install the missing packages. Sudo apt-get -f upgrade

Resolution
Use the apt-get command to install the missing packages. For example:Sudo apt-
get -f upgrade.

Drive '<device>' is currently associated with hardware ID

<hardware_id> and the new device hardware ID is <hardware_id>.
(15322)
Type
Notification

Source
nsrmmgd

Description
This error occurs when an attempt is made to add a new device to a jukebox and the
selected drive has a different hardware ID.

Resolution
Enter the command again using the correct hardware ID.

Drive: <drive_name> has source <source> but source is in use or

destination ID is wrong. Ignoring drive source. (15262)
Type
Informational

Source
nsrlcpd

108 EMC NetWorker 9.0.x Error Message Guide

 Messages: D

Description
Specified source slot for the tape loaded in the drive does not match informational
state of the source slot. The nsrlcpd process will ignore the tape drive source
information.

Resolution
No action required.

Drive: <drive_name> has source <source> but source is not found.

Ignoring drive source. (15263)
Type
Informational

Source
nsrlcpd

Description
The source ID returned by the drive is not found. The nsrlcpd process will ignore the
source ID returned by the drive.

Resolution
No action required.

Drive <drive_tag> is currently associated with hardware ID

<hardware_id> and the new device has no hardware ID. (15321)
Type
Notification

Source
nsrmmgd

Description
This error occurs when an attempt is made to add a new device with hardware ID =
NULL to a jukebox with a selected drive that has a hardware ID of!=NULL. All drive
instances must have the same hardware ID.

Resolution
Enter the command again using the drive’s hardware ID.

Duplicate name; pick new name or delete old one. (11537)

Type
Noncritical Error

Drive: <drive_name> has source <source> but source is not found. Ignoring drive source. (15263) 109
Messages: D

Source
nsrmmd

Description
An attempt was made to label a volume. The operation failed due to one of the
following:
l The volume label already exists in the media database.
l The volume is corrupted. NetWorker software does not relabel a volume unless it
can verify the label.
l The volume was erased, but the associated label was not deleted from the
media database.
l The Match Barcode Labels attribute in the Jukebox resource is enabled.
Upon checking the media database, NetWorker software reports that one volume
contains a blank barcode. If NetWorker software cannot read the barcode, it
labels the volume with a blank barcode label. If NetWorker software
subsequently tries to label another volume and cannot read the label, it
indicates that the blank label is already in use.

Resolution
To verify that the problem is a labeling problem, delete the volume with the blank
barcode and label a different volume.

Complete one or both of the following tasks to resolve this error:

l Label the volume by using a different name.
l If this is the only volume with that label, delete the volume label from the media
database.

Duplicate saveset ID <save_set_id>, record <decimal> deleted.

Type
Noncritical Error

Source
nsrmmdbd

Description
This message only appears when the media database is being compressed.
Duplicate save sets are removed from the media database.

This message appears when:

l The database is converted from a NetWorker database earlier than release 7.0 to
a NetWorker release 7.0 database.
l The journal protection code fails.

Resolution
If problem persists, go to https://support.emc.com/ for technical assistance.

110 EMC NetWorker 9.0.x Error Message Guide

 Messages: D

Duplicate volume ID <vol_id>, record <decimal> deleted.

Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears only when the following factors exist:
l The media database is compressed.
l Duplicate volumes are removed from the media database.
l The database is converted from a NetWorker database earlier than release 7.0 to
a NetWorker release 7.0 database.
l The journal protection code fails.

Resolution
If the problem persists, go to https://support.emc.com/ for technical assistance.

Duplicate volume ID <vol_id>, record <decimal> deleted. 111

Messages: D

112 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 6
Messages: E

This section contains these message descriptions:

l EEI bus/device reset detected on <device> at opening. Rewinding tape. (9062)....116

l Enabler code <enabler> has not been located. (652)............................................ 116
l Encountered a file whose size is greater than the maximum SSC save set cut-off size
of <int> KB. (11257)............................................................................................. 116
l ERROR 1327. Drive <drive> is invalid. Please provide a valid path. (18119).......... 117
l ERROR: Aborting backup of saveset <save_set> because of the error with writer
<VSS_writer>. (5306)............................................................................................117
l ERROR: Aborting backup of saveset <save_set>, because of the error with writer
<VSS_writer>. Retry the backup and/or use your NetWorker Admininstration Guide to
temporarily disable the writer, if necessary. (5307)............................................. 117
l Error allocating memory for information on line number
<int> of device map file <file_path>........................................................................118
l Error: could not authenticate this username and password................................. 118
l Error: error while loading shared libraries: libsasl2.so.2: wrong ELF class:
(ELFCLASS64)......................................................................................................119
l ERROR: Failed to create post-restore action. System is out of
available memory. (5246)................................................................................... 119
l ERROR: Failed to get <int> component for writer <VSS_writer>, vsserror=<hex>. (5270)
........................................................................................................................... 119
l ERROR: Failed to get comp database list in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5339).....................................................................120
l ERROR: Failed to get comp db log file list in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5340).....................................................................120
l ERROR: Failed to get comp filegrp list in pre save, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error>. (5338).....................................................................121
l ERROR: Failed to get component count for writer <VSS_writer>,
vsserror=<hex>. (5269)........................................................................................ 121
l ERROR: Failed to get exclude files in pre save, writer=<VSS_writer>, vsserror=<hex>:
<VSS_error>. (5336)............................................................................................. 122
l ERROR: Failed to get information for writer = <VSS_writer>,
vsserror=<hex>: <VSS_error>. (5329).....................................................................122
l ERROR: Failed to get list of writers, vsserror=<hex>. (5263)...................................122
l ERROR: Failed to get restore service name for writer <VSS_writer>, vsserror=<hex>.
(5267).................................................................................................................123
l ERROR: Failed to get restore target for writer <VSS_writer>, vsserror=<hex>. (5271)
........................................................................................................................... 123
l ERROR: Failed to get mount points for path <file_path>. Error=<hex>:<error_string>.
(32277)...............................................................................................................124
l ERROR: Failed to get usage type for writer <VSS_writer>, vsserror=<hex>. (5268)... 124
l ERROR: Failed to get writer restore method for writer <VSS_writer>, vsserror=<hex>.
(5264).................................................................................................................124
l ERROR: Failed to get writer restore user procedure for writer <VSS_writer>,
vsserror=<hex>. (5265)........................................................................................ 125
l ERROR: Failed to init backup in pre save, vsserror=<hex>: <VSS_error>. (5333)......125

Messages: E 113
Messages: E

l ERROR: Failed to init_backup, vsserror=<hex>: <VSS_error>...................................126

l ERROR: Failed to initialize backup, Error=<hex>: <error_string>. (5314)..................126
l ERROR: Failed to initialize shadowcopy, snaperror=<hex>. (5252)........................ 126
l ERROR: Failed to initialize shadowcopy, vsserror=<hex> in directives. Library
libvss.dll may be missing. (5313)........................................................................127
l ERROR: Failed to initialize VSS recover, vsserror=<hex>........................................ 127
l ERROR: Failed to install MSI package...................................................................128
l ERROR: Failed to realloc memory encoding save string: <save_string>. (5322)...... 128
l ERROR: Failed to recover '<file_path>'. (32264).................................................... 128
l ERROR: Failed to recover '<file_path>'. Current version of file exists. (32268)........129
l ERROR: Failed to recover '<file_path>', unable to replace current version of file.
(32273)...............................................................................................................129
l ERROR: Failed to save db files, writer = <VSS_writer>. (5344)............................... 130
l ERROR: Failed to save dblog files, writer = <VSS_writer>. (5345)...........................130
l ERROR: Failed to save filegr files, writer = <VSS_writer>. (5343)............................131
l Error: 'gstd: Internal error: could not get database handle.'................................. 131
l ERROR: hpux_rjc() parse failed: No such file or directory. (14303)....................... 131
l ERROR: No alternate location mapping was found for file <file>. (5282)................ 133
l ERROR: No Writers were recovered due to a failure to recover <VSS_writer>. Backing
out all changes. (5279)....................................................................................... 133
l ERROR: Problem contacting server (ip_address): Connection timed out: connect. 134
l ERROR: Unable to restart service <VSS_writer>. (5274)......................................... 134
l ERROR: Unable to stop service <VSS_writer>. (5273)............................................ 134
l ERROR: VSS failed to add comps in pre save, writer=<VSS_writer>, vsserror=<hex>:
<VSS_error>. (5341)............................................................................................. 135
l ERROR: VSS failed to get component number <comp_id> for writer <VSS_writer>.
Error=<hex>:<error_string>. (5309)........................................................................ 135
l ERROR: VSS failed to get comp=<component> database list, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error> in directives. (5311)................................................. 136
l ERROR: VSS failed to get comp=<component> db log file list, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error> in directives. (5312)................................................. 136
l ERROR: VSS failed to get comp=<component> filegrp list, writer=<VSS_writer>,
vsserror=<hex>: <VSS_error> in directives. (5310)................................................. 137
l ERROR: VSS failed to get pvol for <file_path>, vsserror=<hex>: <VSS_error>. (32281)
........................................................................................................................... 137
l ERROR: VSS failed to get vss pair info for '<file_path>', vsserror=<hex>: <VSS_error>.
(32278)...............................................................................................................137
l ERROR: VSS failed to get writer comp count, writer=<VSS_writer>, vsserror=<hex>:
<VSS_error>. (5317)............................................................................................. 138
l ERROR: VSS failed to get writer exclude list, writer=<VSS_writer>, vsserror=<hex>:
<VSS_error>. (5318)............................................................................................. 138
l ERROR: VSS failed to get writer list for <save_set>. (5320).................................... 139
l ERROR: VSS failed to get writers name list, vsserror=<hex>: <VSS_error> in directives.
(5315).................................................................................................................139
l ERROR: VSS failed to initialize for directives, vsserror=<hex>: <VSS_error>. (5316)
........................................................................................................................... 139
l ERROR: VSS failed to initialize shadowcopy in pre save, vsserror=<hex>: <VSS_error>.
(5332).................................................................................................................140
l ERROR: VSS failed to process snapshot, vsserror=<hex>: <VSS_error>. (5342).......140
l ERROR: <VSS_writer> was not running, unable to load XML file. (5262).................141
l ERROR: web server exited unexpectedly.............................................................. 141
l ERROR: Writer <VSS_writer> not fully recovered. (5293)........................................ 142
l ERROR: Writer <VSS_writer> not recovered. Backing out changes. (5278)............. 142
l Error executing command. Failure: I/O error on POST request for " host":Connection
to host refused....................................................................................................143

114 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

l Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration config_name: Authentication error occurred while accessing the
naming or directory service: [LDAP: error code 49 - Invalid Credentials]............... 143
l Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration config_name: Cannot resolve host........................................144
l Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration 'configname': Error occurred while attempting to connect to a
remote server 'hostname:port'. Connection refused: connect ............................. 144
l Error executing command. Failure: 400 Bad Request. Server message: Failed to
perform LDAP task task: Authentication error occurred while accessing the naming
or directory service: [LDAP: error code 49 - Invalid Credentials]............................145
l Error executing command. Failure: 400 Bad Request. Server message: Failed to
verify configuration config_name: Error occurred while attempting to resolve
component name 'component'............................................................................145
l Error executing command. Failure: 401 Unauthorized. Server message:
Unauthorized access: user must change password..............................................146
l Error in reading from volume <volume name> in the cloud:<error source>:"<error
string>” Will retry in 5 seconds.............................................................................146
l Error in final transformation for <saveset name>: < transformation error string>: <cloud
error string>......................................................................................................... 147
l Error in transformation for <saveset name>: <transformation error string>: <cloud error
string>"................................................................................................................147
l Error in writing <hostname>:<saveset name> to the cloud:<error source> "<error>" Will
wait for <number> minutes for network to come up...............................................147
l Error in writing <hostname>:<saveset name> to the cloud:<error source>:“<error
string>” Will retry in 5 seconds.............................................................................148
l Error in writing index data for <hostname>:<saveset name> to the cloud:<error source>
"<error>" Will wait for <number> minutes for network to come up...........................148
l Error in writing object header for <saveset name>: <cloud error string>.................. 149
l Error opening a handle to the cloud: <cloud error string>...................................... 149
l Error parsing line number <line_number> of device map file <file_path>................ 150
l Error reading the FH entries from save through stdin............................................150
l Error saving. (4953).............................................................................................150
l Error saving writer <VSS_writer>. (5304)............................................................... 151
l Error writing index data for <hostname>:<saveset name> to the cloud: <error source>
"<error string>"..................................................................................................... 151
l Expected <int> bytes for '<file>', got <int> bytes. (5194).......................................... 151
l Expected volume ID '%s' for volume '%s.' The actual
volume ID is '%s'. (15640).................................................................................. 152
l Expected volume <volume_name>. The actual volume is <volume_name>. The
jukebox resource is being updated. (15327)....................................................... 152

115
Messages: E

EEI bus/device reset detected on <device> at opening. Rewinding

tape. (9062)
Type
Informational

Source
nsrmmd

Description
While the nsrmmd process was attempting to open the specified device path, the
bus or device was reset. The nsrmmd process first rewinds the media and then
opens the specified device path.

Resolution
No action required.

Enabler code <enabler> has not been located. (652)

Type
Notification

Source
nsrd

Description
The enabler code on which you attempted to perform an operation is not in the
License Manager database.

Resolution
Complete one or both of these tasks to resolve this error:
l Verify that the enabler code entered is correct. To do this, use this command:
# nsrcap -c -v -n enabler_code
l If you have the correct enabler code:
n Enter the code into the License Manager database by entering the lgtolic
command with the -c option.
n Authorize the enabler code by entering the lgtolic command with the -u and -
a options.

Encountered a file whose size is greater than the maximum SSC

save set cut-off size of <int> KB. (11257)
Type
Notification

116 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Source
savegrp

Description
NetWorker software cannot consolidate save sets containing files larger than 2 GB.

Resolution
You cannot perform save set consolidation on this save set. Try a different backup
method.

ERROR 1327. Drive <drive> is invalid. Please provide a valid path.

(18119)
Type
Notification

Source
Microsoft Windows setup.exe installation package

Description
The NetWorker software installation path is invalid or non-existent.

Resolution
To continue with the installation, provide a path on a valid drive.

ERROR: Aborting backup of saveset <save_set> because of the

error with writer <VSS_writer>. (5306)
Type
Fatal Error

Source
save

Description
NetWorker software could not successfully back up the VSS save set named
<save_set> because of an error with the VSS writer named <VSS_writer>.

Resolution
Go to https://support.emc.com/ for technical assistance.

ERROR: Aborting backup of saveset <save_set>, because of the

error with writer <VSS_writer>. Retry the backup and/or use your

ERROR 1327. Drive <drive> is invalid. Please provide a valid path. (18119) 117
Messages: E

NetWorker Admininstration Guide to temporarily disable the

writer, if necessary. (5307)
Type
Fatal Error

Source
save

Description
NetWorker software could not successfully back up the VSS save set named
<save_set> because of an error with the VSS writer named <VSS_writer>.

Resolution
Run a backup of this drive again. If this is unsuccessful, temporarily disable the VSS
writer and retry the backup. The NetWorker Administration Guideprovides information
on disabling the VSS writer.

Error allocating memory for information on line number

<int> of device map file <file_path>.
Type
Notification

Source
nsrmmgd

Description
This message is logged to daemon log by nsrmmgd when it fails to allocate memory
while parsing the media map file.

Resolution
Close other applications to free memory and then restart nsrmmgd.

Error: could not authenticate this username and password

Type
fatal

Resolution
To resolve this issue, try one of the following:
l Ensure that you specify the correct username and password.
l Clear the Java Temporary Internet files on the Console client.

118 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

l Delete any existing desktop shortcuts used to connect to the Console server
before a Console server update and recreate them.

Error: error while loading shared libraries: libsasl2.so.2: wrong

ELF class: (ELFCLASS64)
Type
Fatal Error

Source
installation

Description
Occurs on 64-bit Linux systems, when you do not install the 32-bit version of the
cyrus-sasl package.

Resolution
1. Log in to the Console server, as root.
2. Install the 32-bit operating system package cyrus-sasl
3. Start the gstd daemon:
/etc/init.d/gst start

ERROR: Failed to create post-restore action. System is out of

available memory. (5246)
Type
Fatal Error

Source
recover

Description
VSS was unable to restore the requested save set. There was not enough available
memory on the system.

Resolution
Close other applications to free memory and then retry the VSS recover operation.

ERROR: Failed to get <int> component for writer <VSS_writer>,

vsserror=<hex>. (5270)
Type
Fatal Error

Error: error while loading shared libraries: libsasl2.so.2: wrong ELF class: (ELFCLASS64) 119
Messages: E

Source
recover

Description
NetWorker software is unable to determine information about a particular
component of the VSS writer named <VSS_writer> from the writer’s XML file. This can
be caused by an error during backup that resulted in a corrupt XML file. Component
information is required to recover a VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and component number.

ERROR: Failed to get comp database list in pre save,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error>. (5339)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to acquire the database file list for the VSS writer
named <VSS_writer>. This is the result of a problem with the VSS infrastructure that
occurred during the pre-save stage.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and component number.

ERROR: Failed to get comp db log file list in pre save,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error>. (5340)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to acquire the database log file for the VSS writer
named <VSS_writer>. This is the result of a problem with the VSS infrastructure that
occurred during the pre-save stage.

120 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: Failed to get comp filegrp list in pre save,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error>. (5338)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to acquire the file-group file list for the VSS writer
named <VSS_writer>. This is the result of a problem with the VSS infrastructure that
occurred during the pre-save stage.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: Failed to get component count for writer <VSS_writer>,

vsserror=<hex>. (5269)
Type
Fatal Error

Source
recover

Description
NetWorker software is unable to determine the component count for the VSS writer
named <VSS_writer> from the writer’s XML file. This can be caused by an error during
backup that results in a corrupt XML file. The writer’s component count is required to
recover a VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to get comp filegrp list in pre save, writer=<VSS_writer>, vsserror=<hex>: <VSS_error>. (5338) 121
Messages: E

ERROR: Failed to get exclude files in pre save,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error>. (5336)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to acquire the exclude-file list for the VSS writer
named <VSS_writer>. This is the result of a problem with the VSS infrastructure that
occurred during the pre-save stage.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: Failed to get information for writer = <VSS_writer>,

vsserror=<hex>: <VSS_error>. (5329)
Type
Fatal Error

Source
save

Description
NetWorker software did not receive the required information for the VSS writer
named <VSS_writer>.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: Failed to get list of writers, vsserror=<hex>. (5263)

Type
Fatal Error

Source
recover

122 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Description
NetWorker software is unable to derive a list of VSS writers from the recovery XML
file. This can be caused by an error during backup that resulted in a corrupt recovery
XML file. The list of VSS writers is required to recover a VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to get restore service name for writer <VSS_writer>,

vsserror=<hex>. (5267)
Type
Fatal Error

Source
recover

Description
NetWorker software is unable to determine the restore service name for the VSS
writer named <VSS_writer> from the writer’s XML file. This can be caused by an error
during backup that resulted in a corrupt XML file. The writer’s restore service name is
required to recover a VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to get restore target for writer <VSS_writer>,

vsserror=<hex>. (5271)
Type
Fatal Error

Source
recover

Description
NetWorker software is unable to determine the restore target for the VSS writer
named <VSS_writer> from the writer’s XML file. This can be caused by an error during
backup that resulted in a corrupt XML file. The writer’s restore target is required to
recover a VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to get restore service name for writer <VSS_writer>, vsserror=<hex>. (5267) 123
Messages: E

ERROR: Failed to get mount points for path <file_path>.

Error=<hex>:<error_string>. (32277)
Type
Fatal Error

Source
save

Description
NetWorker software did not receive the expected mount point list for <file_path>. The
mount point list is required to establish the VSS writer’s mount point for backup and
recovery.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, interface error description, and actions performed that
produced the error.

ERROR: Failed to get usage type for writer <VSS_writer>,

vsserror=<hex>. (5268)
Type
Fatal Error

Source
recover

Description
NetWorker software is unable to obtain the usage type for the VSS writer named
<VSS_writer> from the writer’s XML file. This can be caused by an error during backup
that results in a corrupt XML file. The writer’s usage type is required to recover a VSS
save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to get writer restore method for writer

<VSS_writer>, vsserror=<hex>. (5264)
Type
Fatal Error

124 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Source
recover

Description
NetWorker software is unable to obtain the restore method for the VSS writer named
<VSS_writer> from the writer’s XML file. This can be caused by an error during backup
that results in a corrupt XML file. The writer’s restore method is required to recover a
VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to get writer restore user procedure for writer

<VSS_writer>, vsserror=<hex>. (5265)
Type
Fatal Error

Source
recover

Description
NetWorker software is unable to obtain the restore-user procedure for the VSS writer
named <VSS_writer> from the writer’s XML file. This can be caused by an error during
backup that results in a corrupt XML file. The writer’s restore-user procedure is
required to recover a VSS save set.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to init backup in pre save, vsserror=<hex>:

<VSS_error>. (5333)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to initialize a backup. This is the result of a problem
with the VSS infrastructure that occurred during the pre-save stage.

ERROR: Failed to get writer restore user procedure for writer <VSS_writer>, vsserror=<hex>. (5265) 125
Messages: E

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: Failed to init_backup, vsserror=<hex>: <VSS_error>.

Type
Fatal Error

Source
save

Description
NetWorker software could not successfully initialize through the libvss.dll
interface with Microsoft VSS.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: Failed to initialize backup, Error=<hex>: <error_string>.

(5314)
Type
Notification

Source
save

Description
NetWorker software could not initialize to perform the VSS backup for the reason
indicated by <error_string>.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and hexadecimal error code.

ERROR: Failed to initialize shadowcopy, snaperror=<hex>. (5252)

Type
Fatal Error

Source
recover

126 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Description
NetWorker software failed to initialize the VSS shadow-copy subsystem or library.
This is normally caused by a missing or corrupted copy of the NetWorker VSS
dynamic link library file \nsr\bin\libvss.dll.

Resolution
Complete these steps to resolve this error:
1. Replace \nsr\bin\libvss.dll with a new copy from the installation CD-
ROM.
2. Retry the recovery operation.

If the problem persists, go to https://support.emc.com/ for technical assistance and

to provide the hexadecimal snaperror code.

ERROR: Failed to initialize shadowcopy, vsserror=<hex> in

directives. Library libvss.dll may be missing. (5313)
Type
Fatal Error

Source
save

Description
NetWorker software failed to initialize a VSS shadow-copy subsystem or library. This
is normally caused by a missing or corrupted copy of the NetWorker VSS dynamic
link library file \nsr\bin\libvss.dll.

Resolution
Complete these steps to resolve this error:
1. Replace \nsr\bin\libvss.dll with a new copy from the installation CD-ROM.
2. Retry the backup operation.

If the problem persists, go to https://support.emc.com/ for technical assistance and

to provide the hexadecimal vsserror code.

ERROR: Failed to initialize VSS recover, vsserror=<hex>.

Type
Fatal Error

Source
recover

Description
NetWorker software failed to initialize the VSS shadow-copy subsystem or library.
This error indicates an installation problem or a problem with the VSS subsystem.

ERROR: Failed to initialize shadowcopy, vsserror=<hex> in directives. Library libvss.dll may be missing. (5313) 127
Messages: E

Resolution
Go to https://support.emc.com/ for technical assistance and to provide the
hexadecimal vsserror code.

ERROR: Failed to install MSI package

Type
Fatal

Source

Description
This occurs if the NetWorker Authentication Service package failed to install during
the NetWorker server installation process. You may also see the following errors:
l ERROR: Failed to execute MSI package
l ERROR: Failed to configure per-machine MSI package

ERROR: Failed to realloc memory encoding save string:

<save_string>. (5322)
Type
Fatal Error

Source
save

Description
Could not encode save string due to lack of memory. The save string stores
information about each file in a VSS save set. The save string information is required
during recover.

Resolution
Allocate more memory by using one or both of these methods:
l Stop non-essential applications running on the system.
l Add more system memory.

If the problem persists, go to https://support.emc.com/ for technical assistance.

ERROR: Failed to recover '<file_path>'. (32264)

Type
Noncritical

Source
recover

128 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Description
NetWorker software was unable to recover the file identified by '<file_path>'. This
error can be caused by a variety of factors, including the following:
l Insufficient user permissions
l Insufficient file write permissions
l A missing required directory structure

Resolution
Ensure that these factors are true:
l NetWorker software is running with sufficient user permissions to write into the
file system.
l The file is not read only.
l The directory structure for the full path to the file exists.

Retry the recovery. If the problem persists, go to https://support.emc.com/ for

technical assistance.

ERROR: Failed to recover '<file_path>'. Current version of file

exists. (32268)
Type
Informational

Source
recover

Description
NetWorker software did not recover the file identified by '<file_path>', because it was
configured to perform a "restore if not there" recovery and the file exists on
'<file_path>'. This informational message indicates that NetWorker software
performed as requested.

Resolution
This is intentional behavior and does not need to be resolved. If the goal is to
replace the existing file, then remove the file before performing the recovery.

ERROR: Failed to recover '<file_path>', unable to replace current

version of file. (32273)
Type
Noncritical

Source
recover

ERROR: Failed to recover '<file_path>'. Current version of file exists. (32268) 129
Messages: E

Description
NetWorker software was unable to complete a "restore if can replace" recovery of the
file identified by '<file_path>', because of insufficient access or permissions. A
"restore if can replace" recovery will only proceed if all existing files can be replaced.
This type of recovery requires the ability to resolve all conflicts by replacing each
existing file with a recovered file.

Resolution
To correct the cause of this recovery failure, make these changes:
l Provide NetWorker software with sufficient user permissions to write into the file
system.
l Remove read-only protection from all files that will be replaced by the recovery.

If one file is the cause of the failure, remove the file to permit a successful recovery
operation.

Retry the recovery. If the problem persists, go to https://support.emc.com/ for

technical assistance.

ERROR: Failed to save db files, writer = <VSS_writer>. (5344)

Type
Fatal Error

Source
save

Description
NetWorker software was unable to save the database files for the VSS writer named
<VSS_writer>.

Resolution
Go to https://support.emc.com/ for technical assistance.

ERROR: Failed to save dblog files, writer = <VSS_writer>. (5345)

Type
Fatal Error

Source
save

Description
NetWorker software was unable to save the database log files for the VSS writer
named <VSS_writer>.

130 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Resolution
Go to https://support.emc.com/ for technical assistance.

ERROR: Failed to save filegr files, writer = <VSS_writer>. (5343)

Type
Fatal Error

Source
save

Description
NetWorker software was unable to save the files in a file group for the VSS writer
named <VSS_writer>.

Resolution
Go to https://support.emc.com/ for technical assistance.

Error: 'gstd: Internal error: could not get database handle.'

Type
Fatal Error

Source
gstd

Description
This error appears when the dbsrv12 process cannot start. Review the db_output.log
file for specific errors.

Resolution
Possible resolutions include:
l Insufficient disk space in the file system that contains the NMC database
directory.
l If an orphaned dbsrv12 process is running on the Console server, end the
process.
n On UNIX, end the process by sending the SIGTERM signal, kill -TERM.
Do not use kill -9.
n On Windows, end the dbsrv12 process in Task Manager.
l Ensure that the Console server is running a supported version of JRE.

ERROR: hpux_rjc() parse failed: No such file or directory. (14303)

Type
Fatal Error

ERROR: Failed to save filegr files, writer = <VSS_writer>. (5343) 131

Messages: E

Source
jbconfig

Description
The NetWorker driver is unable to locate the jbcap file. By default this file is located
in this directory:
l UNIX: /nsr/jukebox
l Windows: %SystemDrive%\Program Files\Legato\nsr\jukebox
l NetWare: SYS:\NSR\JUKEBOX

Resolution
Install a new jbcap file.

Install jbcap on UNIX

To install jbcap on UNIX systems:
1. Shut down the NetWorker server by entering the nsr_shutdown -a command.
2. Install the jbcap file from backup media, installation media, or the NetWorker
link for the EMC NetWorker Hardware Compatibility Guide on the EMC website. By
default, the jbcap file is installed in the /nsr/jukebox directory.
3. Restart the NetWorker program by using the startup script.

Install jbcap on Windows

To install jbcap on Windows systems:
1. From the Services control panel, shut down the NetWorker services:
a. Select NetWorker Backup and Recover Server.
b. Click Stop.
2. Install the jbcap file from backup media, installation media, or the NetWorker
link for the EMC NetWorker Hardware Compatibility Guide on the EMC website. By
default, the jbcap file is installed in the %SystemDrive%\Program Files
\Legato\nsr\jukebox directory.
3. From the Services control panel, restart the NetWorker services:
a. Select NetWorker Backup and Recover Server.
b. Click Start.

Install jbcap on NetWare

To install jbcap on NetWare systems:
1. Stop any groups currently running:
F3-Operation=>Group Status
F8-Options=>Stop Group Now
2. Exit the NetWorker program:
a. Select File:
F2-File
b. Select Exit.

132 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

c. Answer Yes to unload all NLMs.

3. Install the jbcap file from backup media, installation media, or the NetWorker
link for the EMC NetWorker Hardware Compatibility Guide on the EMC website. By
default, the jbcap file is installed in the SYS:\NSR\jukebox directory.
4. Start the NetWorker program from the server prompt (invoke NETWORKR.ncf) by
entering this command at the prompt:
NETWORKR

ERROR: No alternate location mapping was found for file <file>.

(5282)
Notification
Fatal Error

Source
recover

Description
The recover operation failed due to one of these reasons:
l An error exists in one of the VSS writers.
l If running Microsoft Exchange Server and/or SQL Server, the databases were not
dismounted before starting the recover operation.

Resolution
If running Microsoft Exchange Server and/or SQL Server, dismount the databases
and then retry the recover operation. If the error persists, or you are not running one
of these applications, go to https://support.emc.com/ for technical assistance.

ERROR: No Writers were recovered due to a failure to recover

<VSS_writer>. Backing out all changes. (5279)
Type
Fatal Error

Source
recover

Description
NetWorker software was unable to complete a recovery of a group of VSS writers
specified to be recovered as a group, because the data for one of the writers in the
group could not be recovered. The entire recovery operation is backed out to ensure
data consistency for the group. The unrecovered VSS writer is named <VSS_writer>.

When recovering VSS writers as a group, the NetWorker recovery code examines
each writer in the group. If a single writer cannot be recovered, the entire recovery is
aborted and all changes are backed out.

ERROR: No alternate location mapping was found for file <file>. (5282) 133
Messages: E

Resolution
Normally a follow-up error message appears that contains information regarding the
specific problem with the writer named <VSS_writer>. Correct the problem described
in the follow-up message and retry the operation.

If the problem persists, go to https://support.emc.com/ for technical assistance.

ERROR: Problem contacting server (ip_address): Connection

timed out: connect
Type
Fatal Error

Description
This error occurs when the IP address or hostname of the Console server changes
and you do not reconfigure the .jnlp file on the Console server.

Resolution
Refer to the NetWorker Installation Guide for details about reconfiguring the .jnlp
file.

ERROR: Unable to restart service <VSS_writer>. (5274)

Type
Warning

Source
recover

Description
NetWorker software is unable to restart a service for the VSS writer named
<VSS_writer>. This message is generated when the writer’s restore method requires
that a service restart after a recovery operation and the service cannot restart. The
recovery is not affected by this error condition.

Resolution
Manually restart the service. If the problem persists, go to https://support.emc.com/
for technical assistance.

ERROR: Unable to stop service <VSS_writer>. (5273)

Type
Warning

Source
recover

134 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Description
NetWorker software is unable to stop a service for the VSS writer named
<VSS_writer>. This message is generated when the writer’s restore method requires
that a service stop prior to a recovery operation and the service cannot stop.

The recovery is attempted after this message is displayed. Recovery will succeed
unless the writer’s files are in use during the recovery operation. If the recovery is
unsuccessful, NetWorker software displays an additional error message describing
the cause.

Resolution
If the recovery is unsuccessful, manually stop the service identified by <VSS_writer>
and retry the recovery.

If the problem persists, go to https://support.emc.com/ for technical assistance.

ERROR: VSS failed to add comps in pre save, writer=<VSS_writer>,

vsserror=<hex>: <VSS_error>. (5341)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to add the VSS writer named <VSS_writer> and its
components to a VSS save set. This is the result of a problem with the VSS
infrastructure that occurred during the pre-save stage.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get component number <comp_id> for writer

<VSS_writer>. Error=<hex>:<error_string>. (5309)
Type
Fatal Error

Source
save

Description
NetWorker software did not obtain information from the Microsoft VSS interface
about the component number <comp_id> for the VSS writer <VSS_writer>, possibly due
to an error in the writer.

ERROR: VSS failed to add comps in pre save, writer=<VSS_writer>, vsserror=<hex>: <VSS_error>. (5341) 135
Messages: E

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get comp=<component> database list,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error> in directives.
(5311)
Type
Fatal Error

Source
save

Description
NetWorker software did not receive the database file list for the component named
<component> for the VSS writer named <VSS_writer> from the Microsoft VSS interface.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get comp=<component> db log file list,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error> in directives.
(5312)
Type
Fatal Error

Source
save

Description
NetWorker software did not receive the database log-file list for the component
named <component> for the VSS writer named <VSS_writer> from the Microsoft VSS
interface.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

136 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

ERROR: VSS failed to get comp=<component> filegrp list,

writer=<VSS_writer>, vsserror=<hex>: <VSS_error> in directives.
(5310)
Type
Fatal Error

Source
save

Description
NetWorker software did not obtain information from the Microsoft VSS interface
about the component named <component> for the VSS writer named <VSS_writer>.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get pvol for <file_path>, vsserror=<hex>:

<VSS_error>. (32281)
Type
Fatal Error

Source
save

Description
NetWorker software did not obtain the mount-point volume identified by <file_path>
from the libvss.dll interface.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get vss pair info for '<file_path>',

vsserror=<hex>: <VSS_error>. (32278)
Type
Fatal Error

Source
save

ERROR: VSS failed to get comp=<component> filegrp list, writer=<VSS_writer>, vsserror=<hex>: <VSS_error> in directives. (5310) 137
Messages: E

Description
NetWorker software did not obtain the mount point and virtual-volume paths
identified by '<file_path>' from the libvss.dll interface.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get writer comp count, writer=<VSS_writer>,

vsserror=<hex>: <VSS_error>. (5317)
Type
Fatal Error

Source
save

Description
NetWorker software did not obtain the VSS writer component count for the VSS writer
named <VSS_writer> from the Microsoft VSS interface.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to get writer exclude list, writer=<VSS_writer>,

vsserror=<hex>: <VSS_error>. (5318)
Type
Fatal Error

Source
save

Description
NetWorker software did not obtain the exclude file list from the Microsoft VSS
interface for the VSS writer named <VSS_writer>.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

138 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

ERROR: VSS failed to get writer list for <save_set>. (5320)

Type
Fatal Error

Source
save

Description
NetWorker software did not obtain the active writer list for the save set named
<save_set>.

Resolution
Go to https://support.EMC.com/ for technical assistance.

ERROR: VSS failed to get writers name list, vsserror=<hex>:

<VSS_error> in directives. (5315)
Type
Fatal Error

Source
save

Description
NetWorker software could not obtain the list of VSS writers through the libvss.dll
Microsoft VSS interface.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to initialize for directives, vsserror=<hex>:

<VSS_error>. (5316)
Type
Fatal Error

Source
save

Description
NetWorker software failed to initialize contact with Microsoft VSS.

ERROR: VSS failed to get writer list for <save_set>. (5320) 139
Messages: E

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to initialize shadowcopy in pre save,

vsserror=<hex>: <VSS_error>. (5332)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to initialize a shadow copy. This is the result of a
problem with the VSS infrastructure that occurred during the pre-save stage.

Resolution
Go to https://support.EMC.com/ for technical assistance. Provide the error message,
hexadecimal error code, and interface error description.

ERROR: VSS failed to process snapshot, vsserror=<hex>:

<VSS_error>. (5342)
Type
Fatal Error

Source
save

Description
NetWorker software was unable to process a snapshot for the shadow copy save set.
This is the result of a problem with the VSS infrastructure.

This error means that NetWorker software cannot continue the save operation. The
VSS interface error description contained in the variable <VSS_error> states which
writer is causing the failure.

Resolution
Investigate problems with the writer specified in <VSS_error>. Correct any problems
with the writer and restart the backup.

If the problem persists, go to https://support.EMC.com/ for technical assistance.

Provide the error message, hexadecimal error code, and interface error description.

140 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

ERROR: <VSS_writer> was not running, unable to load XML file.

(5262)
Type
Informational

Source
recover

Description
NetWorker software was unable to obtain the XML file data for the VSS writer named
<VSS_writer>, because the VSS writer was not running as an application or a service.

A VSS writer is an application or service that must run to complete a recovery

operation.

Resolution
Start the NetWorker User program and determine if the writer named <VSS_writer> is
among the VSS writers available for backup. Look for the writer by name within the
VSS save sets.

If the writer is not running, start the application or service that it represents.

If the writer is running, retry the recovery operation.

If the problem persists, go to https://support.EMC.com/ for technical assistance.

ERROR: web server exited unexpectedly

Type
Fatal

Source
Console

Description
This error appears when the httpd process is not running on the Console server.
Common reasons for httpd start-up failures include:
l The httpd web service port, 9000 by default is in use by another process
l On UNIX, an orphaned httpd process is running on the console server
l On Windows, another application is using the Apache server and the httpd
daemon requires more time to start up.
-
-
Use the following procedure to enable the delayed start option for the EMC gstd
process.
2.

ERROR: <VSS_writer> was not running, unable to load XML file. (5262) 141
Messages: E

3. Click Ok. 4. Stop the EMC gstd service.

5.
6.
l

Resolution
On Unix, end the process by sending the SIGTERM signal, kill -TERM. Do not use the
kill -9 command.
On Windows, use the following procedure to enable the delayed start option for the
EMC gstd process.
1. In the Services applet, right-click the EMC gstd service and select Properties.
2. On the General tab, change the Startup type to Automatic (delayed start), and
then click OK.
3. Start the EMC gstd service.

Note

When you update the NetWorker software, re-enable the delayed start setting.

ERROR: Writer <VSS_writer> not fully recovered. (5293)

Type
Fatal Error

Source
recover

Description
NetWorker software could not fully recover the VSS writer named <VSS_writer>
because of an error. Successfully recovered files are shown in the Recover Status
window of the NetWorker User program (winworkr.exe) and in the networker.log file.

Resolution
A variety of problems can cause the situation described by this message. If the
problem can be determined, correct it, then retry the recovery operation. If the
problem persists, go to https://support.EMC.com/ for technical assistance.

ERROR: Writer <VSS_writer> not recovered. Backing out changes.

(5278)
Type
Fatal Error

Source
recover

142 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Description
NetWorker software could not recover the VSS writer named <VSS_writer>. All changes
made by NetWorker software to recover the VSS writer are backed out. This message
is followed by an informational message that describes the cause of the failure.

Note

This error is only fatal for the writer named <VSS_writer>. All other writers are
unaffected by this error.

Resolution
Correct the problem described in the follow-up message. If the problem persists, go
to https://support.EMC.com/ for technical assistance.

Error executing command. Failure: I/O error on POST request for "
host":Connection to host refused
Type
Fatal

Source
authc

Description
This error messages appears when the NetWorker Authentication Service cannot
connect to the LDAP or AD server by using the port number specified in the config-
server-address option in the external authentication authority configuration.

Resolution
To resolve this issue, correct the port number defined in the config-server-address
option. For example, to update the config-server-address value in the config-server-
address in the iddconfig configuration, type the following command:

authc_config -u administrator -p 1.Password -e update-config -D

config-id=1 -D "config-server-address:ldap://idd-ad.iddlab.local:
389/

Error executing command. Failure: 400 Bad Request. Server

message: Failed to verify configuration config_name:
Authentication error occurred while accessing the naming or
directory service: [LDAP: error code 49 - Invalid Credentials]
Type
Notification

Source

Error executing command. Failure: I/O error on POST request for " host":Connection to host refused 143
Messages: E

Description
This error message appears when the external authentication authority cannot
successfully validate the user credentials that were specified in the external
authentication authority configuration.

Resolution
To resolve this issue, correct the value defined in the config-user-dn or config-user-
dnpassword option.

Error executing command. Failure: 400 Bad Request. Server

message: Failed to verify configuration config_name: Cannot
resolve host
Type
Warning

Source
authc

Description
This error messages appears when the NetWorker Authentication Service cannot
resolve the host name of the LDAP or AD server specified in the config-server-
address option in the external authentication authority configuration.

Resolution
To resolve this issue, perform the following tasks:
l Ensure that the NetWorker server can resolve the hostname and IP address of the
LDAP or AD server, and that the LDAP or AD server can resolve the hostname and
IP address of the NetWorker server.
l Ensure that the hostname or IP address that you specified in the config-server-
address option is correct.

Error executing command. Failure: 400 Bad Request. Server

message: Failed to verify configuration 'configname': Error
occurred while attempting to connect to a remote server
'hostname:port'. Connection refused: connect
Type
Warning

Source

144 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Description
This error message appears when the NetWorker Authentication Service cannot
connect to the LDAP or AD server by using the port number specified in the config-
server-address option in the external authentication authority configuration.

Resolution
To resolve this issue, correct the port number defined in the config-server-address
option.

Error executing command. Failure: 400 Bad Request. Server

message: Failed to perform LDAP task task: Authentication error
occurred while accessing the naming or directory service: [LDAP:
error code 49 - Invalid Credentials]
Type
Warning

Source
authc

Description
This error message appears when the external authentication authority cannot
successfully validate the user credentials that were specified in the external
authentication authority configuration.

Resolution
To resolve this issue, correct the value defined in the config-user-dn or config-user-
dn-password option. For example, to update the value in the config-user-dn-
password option in the iddconfig configuration, type the following command:

authc_config -u administrator -p 1.Password -e update-config -D

config-id=1 -D "config-user-dn-password=MyPassword1"

Configuration iddconfig is updated successfully.

Error executing command. Failure: 400 Bad Request. Server

message: Failed to verify configuration config_name: Error
occurred while attempting to resolve component name
'component'
Type
Notification

Source

Error executing command. Failure: 400 Bad Request. Server message: Failed to perform LDAP task task: Authentication error 145
occurred while accessing the naming or directory service: [LDAP: error code 49 - Invalid Credentials]
Messages: E

Description
This error message appears when the external authentication authority cannot
successfully validate the base DN specified in the config-server-address.

Resolution
To resolve this issue, correct the base DN value defined in the config-server-address
option.

Error executing command. Failure: 401 Unauthorized. Server

message: Unauthorized access: user must change password
Type
Notification

Source
authc

Description
The authc_mgmt UNIX man page in the EMC NetWorker Command Reference Guide
provides detailed information about all of the configuration options.

Error in reading from volume <volume name> in the cloud:<error

source>:"<error string>” Will retry in 5 seconds
Type
Warning

Source
nsrmmd

Description
During a recover, the NetWorker software was unable to read data from the cloud.
l <Error source> is usually the cloud vendor, such as Atmos, or the Networking
Layer.
l <Error string> is the information returned by the error source.

The NetWorker software will sleep for 5 seconds before retrying the same operation.

Resolution
l Check the “error string” for more information about the error.
l Take appropriate action to avoid future delays/failures.
l If the “error source” is the cloud vendor, follow the vendor’s recommended
corrective actions or contact the vendor’s technical support for help.

146 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Error in final transformation for <saveset name>: < transformation

error string>: <cloud error string>
Type
Fatal Error

Source
nsrmmd

Description
There was an error in applying one of the encryption and compression
transformations on the last chunk of given saveset.

Resolution
l The “transformation error string” has more information on the kind of
transformation.
l The “cloud error string” might have more cloud-specific information.

Error in transformation for <saveset name>: <transformation error

string>: <cloud error string>"
Type
Fatal Error

Source
nsrmmd

Description
- There was an error in applying one of the encryption or compression
transformations for the given saveset.

Resolution
l The “transformation error string” has more information on the kind of
transformation.
l The “cloud error string” might have more cloud-specific information.

Error in writing <hostname>:<saveset name> to the cloud:<error

source> "<error>" Will wait for <number> minutes for network to
come up
Type
Warning

Error in final transformation for <saveset name>: < transformation error string>: <cloud error string> 147
Messages: E

Source
nsrmmd

Description
NetWorker has failed several times in writing to the cloud and will sleep for a given
number of minutes before making one last effort.

The number of times it retries before reaching this stage is controlled by the
“Number of Retries” parameter of the cloud device.

The number of minutes it is going to sleep is determined by the “Network Failure

Retry Interval” parameter of the cloud device.

Resolution
Check the previous errors to determine the cause of the failures and take
appropriate corrective action.

Error in writing <hostname>:<saveset name> to the cloud:<error

source>:“<error string>” Will retry in 5 seconds
Type
Warning

Source
nsrmmd

Description
There was an error while writing backup data from the given saveset to the cloud.
l “error source” contains the module that is reporting the error. This is usually the
cloud vendor name, such as Atmos, or the Networking Layer.
l “error string” is the error information returned by the error source.

By default, on error, NetWorker will sleep for 5 seconds and retry the same
operation.

Resolution
l Check the “error string” for more information about the error and take
appropriate action to avoid future delays/failures.
l If the “error source” is the cloud vendor, follow the vendor’s recommended
corrective actions or contact the vendor’s technical support for help.

Error in writing index data for <hostname>:<saveset name> to the

cloud:<error source> "<error>" Will wait for <number> minutes for
network to come up
Type
Warning

148 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Source
nsrmmd

Description
- NetWorker has failed several times in writing to the cloud and will sleep for a given
number of minutes before making one last effort.
l The number of times it retries before reaching this stage is controlled by the
“Number of Retries” parameter of the cloud device.
l The number of minutes it is going to sleep is determined by the “Network Failure
Retry Interval” parameter in of the cloud device.

Resolution
Check the previous errors to determine the cause of the failures and take
appropriate corrective action.s

Error in writing object header for <saveset name>: <cloud error

string>
Type
Fatal Error

Source
nsrmmd

Description
There was an error in writing the saveset header to the cloud for the given saveset.

Resolution
Look for more information in the <cloud error string>.

Error opening a handle to the cloud: <cloud error string>

Type
Fatal Error

Source
nsrmmd

Description
NetWorker was unable to connect to the cloud or create an object on the cloud.

Resolution
Look for more information in the <cloud error string>.

Error in writing object header for <saveset name>: <cloud error string> 149
Messages: E

Error parsing line number <line_number> of device map file

<file_path>.
Type
Notification

Source
nsrmmgd

Description
This message is logged to daemon log by nsrmmgd when it fails to parse a line in the
media map file (/nsr/smdevmap.txt).

Resolution
Obtain a new media map file or fix or remove the corrupt line in the existing file.

Error reading the FH entries from save through stdin

Type
Fatal Error

Source
nsrndmp_save

Description
Appears in the daemon.raw file of the NetWorker server when there is a
communication error between nsrndmp_save and nsrndmp_2fh processes.

Resolution
Resolve any communication or connection issues, then retry the backup.

Error saving. (4953)

Type
Fatal Error

Source
save

Description
A preliminary message indicates that an error occurred during a backup operation.
This message is normally followed by a message similar to the one described on
ERROR: Aborting backup of saveset <save_set>_ because of the error with writer
<VSS_writer>. Retry the backup and/or use your NetWorker Admininstration Guide to
temporarily disable the writer_ if necessary. (5307) on page 117.

150 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Resolution
Run a backup of this drive again. If this is unsuccessful, temporarily disable the VSS
writer and retry the backup. For information on disabling the VSS writer, refer to the
most recent release of the NetWorker Administration Guide.

Error saving writer <VSS_writer>. (5304)

Type
Fatal Error

Source
save

Description
NetWorker software could not successfully back up the VSS writer named
<VSS_writer>.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Error writing index data for <hostname>:<saveset name> to the

cloud: <error source> "<error string>"
Type
Fatal Error

Source
nsrmmd

Description -
NetWorker has tried several times to write index information for this saveset to the
cloud and has failed.

Resolution
l Look at previous error messages in the log for more information for the causes of
this failure.
l Look for more information in the <cloud error string> This is usually a result of an
error on the cloud vendor side; follow the vendor’s recommended corrective
actions and contact the vendor’s technical support for help if this issue persists.

Expected <int> bytes for '<file>', got <int> bytes. (5194)

Type
Notification

Error saving writer <VSS_writer>. (5304) 151

Messages: E

Source
save

Description
The backup server detected that the number of bytes associated with the file being
backed up or recovered is not the same size as the original file. This inconsistency is
caused by a combination of these factors:
l There was an attempt to back up or recover a Hierarchical Storage Management
(HSM) stub or sparse file.
l The file changed during the backup or recovery operation.

Resolution
Perform an ad hoc backup or recovery of the specified file to ensure that a consistent
copy of the file is backed up or recovered.

Expected volume ID '%s' for volume '%s.' The actual

volume ID is '%s'. (15640)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to perform the mount operation because the
volume ID for the slot does not match the one in the media database.

Resolution
Inventory the selected slot.

Expected volume <volume_name>. The actual volume is

<volume_name>. The jukebox resource is being updated. (15327)
Type
Informational

Source
nsrmmgd

Description
The labeled volume does not match the one in the jukebox resource. The nsrmmgd
program will automatically update the jukebox resource to reflect the new status.

Resolution
No action required.

152 EMC NetWorker 9.0.x Error Message Guide

 Messages: E

Expected volume <volume_name>. The actual volume is <volume_name>. The jukebox resource is being updated. (15327) 153
Messages: E

154 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 7
Messages: F

This section contains these message descriptions:

l Failed reading <vol> err: <string>. (909)................................................................. 156

l Failed recommitting journal file. (880).................................................................156
l Failed saving <file_path>. (32056)........................................................................156
l Failed to allocate transformer: <Transformer error string>..................................... 157
l Failed to bind socket for <service_name> service: Can't assign requested address
........................................................................................................................... 157
l Failed to clone any save sets. (5882)...................................................................158
l Failed to clone the following save sets. (5883).................................................... 158
l Failed to copy <file> to <dir_path>. (17430)........................................................... 159
l Failed to create index entries for saveset=<save_set>. (5308).............................. 159
l Failed to create the ASR state files. (4630).......................................................... 160
l Failed to create the NetWorker ASR directory....................................................... 160
l Failed to get the save set list for volume <%s> (20723).........................................161
l Failed to get the volume information for volume <%s> because: <%s> (20722)......161
l Failed to get writers list for <save_set>. (5298)..................................................... 162
l Failed to load the ASR APIs. (4606)..................................................................... 162
l Failed to propagate external roles to NetWorker server........................................ 162
l Failed to retrieve authentication control attributes from NetWorker server
<NetWorker_server>............................................................................................. 163
l Failed to save Backup Comp Doc, '<file_path>'. (32274).......................................163
l Failed to save '<file_path>'. (32260).....................................................................164
l Failed to save XML file = '<file_path>'. (32275).....................................................164
l Failed to store index entries................................................................................ 164
l Failed to update the volume barcode in the media database. <error_message>.
(15328)...............................................................................................................165
l Failed to update the volume location in the media database. <error_message>.... 165
l Failed to verify credentials: <cloud error string>.................................................... 165
l Failed to write adv_file label: <string>. (8378)...................................................... 166
l Fallback to RPC portmapper service on port 111..................................................166
l Fast Inventory cannot identify volume in slot <slot_number>. (15338).................. 167
l Fatal media database error..................................................................................167
l File '<file>' cannot be restored to its previous read-only status. (32087)............... 168
l File '<file>' could not be opened for backup. <error_string>. (32192)..................... 169
l File '<file>' was restored to an encrypted directory and is now encrypted. Its read-only
status prevented it from being restored to its previous unencrypted status. (32088)
........................................................................................................................... 169
l File index is missing. Please contact your system administrator to recover or re-
create the index. (9387)...................................................................................... 170
l Filesystem containing file index for client '<client>' is getting full. (9741)............. 170
l Flag -f is invalid for use with fast inventory -I -I. (29676)...................................... 171

Messages: F 155
Messages: F

Failed reading <vol> err: <string>. (909)

Type
Warning or Notification

Source
nsrmmdbd

Description
The volume header is read before and after the scavenge process occurs. The
number of each type of record is read from the database volume header. If the
volume header cannot be read, this error message is logged.

The volume header might be corrupt if the media database was stopped while
writing the volume header.

Consequently, this message can appear before the scavenge process is initially
performed.

Resolution
The resolution action depends on the type of this message:
l Warning — If this message appears after the scavenge process, the media
database reconstruction failed. Go to https://support.EMC.com/ for technical
assistance.
l Notification — If this message appears before the scavenge process, the total
number of records is not logged. No action is required.

Failed recommitting journal file. (880)

Type
Informational

Source
nsrmmdbd

Description
The database journal file was not applied to the database.

Resolution
This error message is preceded by information about the error condition and the
actions required to fix it.

Failed saving <file_path>. (32056)

Type
Notification

156 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

Source
save

Description
NetWorker software could not save the specified file.

Resolution
Review the save log for details regarding the events leading to the error conditions.

For further information regarding save errors, refer to the most recent release of the
NetWorker Administration Guide.

Failed to allocate transformer: <Transformer error string>

Type
fatal error

Source
nsrmmd

Description
The transformation layer for the encryption or compression operation was unable to
complete.

Resolution
Look for more information in the <Transformer error string>.

Failed to bind socket for <service_name> service: Can't assign

requested address
Type
Fatal Error

Source
nsrexecd

Description
Appears when a NetWorker daemon cannot register to a port within the service port
range because all ports are in use by other daemons and processes.

Resolution
To resolve this issue, increase the port range in the Service Ports attribute in the NSR
System port ranges resource on the NetWorker host and make a corresponding
change in the firewall rules.

Failed to allocate transformer: <Transformer error string> 157

Messages: F

Failed to clone any save sets. (5882)

Type
Noncritical Error

Source
nsrclone

Description
The save set clone operation may have failed. This message can appear in either of
the following situations:
l A save set clone operation fails.
l The NetWorker server host system’s clock is out of synchronization with the
NetWorker remote storage node system’s clock.

A save set clone operation can fail for the following reasons:
l A record within the save set is corrupt or missing.
l Insufficient memory resources exist.
Cloning uses immediate transfer technology, which relies heavily on the
system’s shared memory mechanism. If memory resources were at a premium:
n The cloning process might not have cloned all of the save sets.
n The data might have transferred incorrectly from the system.

Resolution
Use the mminfo command to determine if the clone operation was successful, for
example:
# mminfo -s server -c client -S

If the operation was unsuccessful, try one or both of the following:

l Install the latest NetWorker software patches.
l Bypass the immediate transfer technology. To do this, create a file named /nsr/
debug/noimmediate:
# touch /nsr/debug/noimmediate

Failed to clone the following save sets. (5883)

Type
Noncritical Error

Source
nsrclone

Description
The specified save sets may not have been cloned. This message can appear in
either of the following situations:

158 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

l A save set clone operation fails.

l The NetWorker server host system’s clock is out of synchronization with the
NetWorker remote storage node system’s clock.
l A save set clone operation can fail for the following reasons:
l A record within the save set is corrupt or missing.
l Insufficient memory resources exist.
Cloning uses the immediate transfer technology, which relies heavily on the
system’s shared memory mechanism. If memory resources were at a premium:
n The cloning process might not have cloned all of the save sets.
n The data might have transferred incorrectly from the system.

Resolution
Use the mminfo command to determine if the clone operation was successful, for
example:
# mminfo -s server -c client -S

If the operation was unsuccessful, try one or both of the following:

Install the latest NetWorker software patches.
Bypass the immediate transfer technology. To do this, create a file named /nsr/
debug/noimmediate:
# touch /nsr/debug/noimmediate

Failed to copy <file> to <dir_path>. (17430)

Type
Notification

Source
client GUI

Description
NetWorker software failed to copy the specified file to the new location.

Resolution
Check the hard drive location, verify read/write/change permission in that location.
Verify that there is space on the disk.

Failed to create index entries for saveset=<save_set>. (5308)

Type
Fatal Error

Source
save

Failed to copy <file> to <dir_path>. (17430) 159

Messages: F

Description
NetWorker software failed to create client file index entries for the VSS save set
named <save_set>.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Failed to create the ASR state files. (4630)

Type
Notification

Source
save

Description
An error occurred in the creation of the NetWorker Automated System Recovery (ASR)
state files.

Resolution
Complete the following steps to resolve this error:
1. Check that you have read, write, and change permissions on the %SystemRoot%
\repair and %SystemRoot%\repair\nsr directories.
2. Ensure there is sufficient space available on the disk.
3. Re-create the NetWorker ASR directory.

Failed to create the NetWorker ASR directory

Type
Notification

Source
save, recover

Description
The NetWorker Automated System Recovery (ASR) directory was not created.

Resolution
Complete the following steps to resolve this error:
1. Check that you have read, write, change permissions on the %SystemRoot%
\repair directory.
2. Ensure there is space available on the disk.
3. Re-create the NetWorker ASR directory.

160 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

Failed to get the save set list for volume <%s> (20723)
Type
Fatal Error

Source
nsrstage

Description
The information describing the save sets on the staging volume cannot be located.
The %s contains the text name of the volume.

Possible causes include:

l The volume was removed from the database as nsrstage was starting.
l The database has a serious problem (possible corruption).
l nsrstage does not know where to locate the required save sets.

Note

The message should be followed by an internal NetWorker message that

contains more information related to the possible causes of the error.

Resolution
Go to https://support.EMC.com for technical assistance.

Failed to get the volume information for volume <%s> because: <
%s> (20722)
Type
Fatal Error

Source
nsrstage

Description
The volume information cannot be located for the staging volume. The first %s
contains the volume ID of the volume and the second %s contains the reason for the
failure.

Possible causes include:

l The volume was removed from the database as nsrstage was starting.
l The database has a serious problem (possible corruption).
l nsrstage does not know what volume is required.

Failed to get the save set list for volume <%s> (20723) 161
Messages: F

Note

The message should be followed by an internal NetWorker message that

contains more information related to the possible causes of the error.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Failed to get writers list for <save_set>. (5298)

Type
Fatal Error

Source
save

Description
NetWorker software could not obtain the list of active VSS writers for the save set
named <save_set> from the Shadow Copy interface.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Failed to load the ASR APIs. (4606)

Type
Notification

Source
save

Description
NetWorker software could not load the Automated System Recovery (ASR)
application programming interfaces (APIs). The ASR may not be supported on this
platform.

Resolution
Check the version of Microsoft Windows you are running. ASR is only available on
the following versions:
l Windows XP
l Windows Server 2003

Failed to propagate external roles to NetWorker server

Type
Fatal

162 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

Description
Appears when the distribution of the authority file fails for a NetWorker server.
Distribution fails because the NMC user used to distribute the file is not a member of
the Application Administrators User Group on the NetWorker server.

Resolution
1. Close the Configure Login Authentication wizard.
2. Connect to the NetWorker server with a NMC user that is a member of the
Security Administrators User Group.
3. Add the appropriate LDAP or AD group to the Application Administrators User
Group.
4. Launch the Configure Login Authentication wizard and configure the new LDAP or
AD authority.

Failed to retrieve authentication control attributes from

NetWorker server <NetWorker_server>
Type
Fatal

Description
Appears when an LDAP or AD user that is not a member of the Security
Administrators User Group on the NetWorker server attempts to distribute the
authority configuration file to the NetWorker server.

Resolution
Refer to the NetWorker Administration Guide > Console Server Management chapter.

Failed to save Backup Comp Doc, '<file_path>'. (32274)

Type
Fatal Error

Source
save

Description
NetWorker software failed to back up the Backup Component Document specified by
<file_path>.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Failed to retrieve authentication control attributes from NetWorker server <NetWorker_server> 163
Messages: F

Failed to save '<file_path>'. (32260)

Type
Noncritical Error

Source
save

Description
NetWorker software failed to back up the save set XML file that records the mount
points for the client’s file systems. The file is identified by <file_path>.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Failed to save XML file = '<file_path>'. (32275)

Type
Fatal Error

Source
save

Description
NetWorker software failed to back up the save set XML file for a VSS writer. The file is
identified by <file_path>.

Resolution
Go to https://support.EMC.com/ for technical assistance.

Failed to store index entries

Type
Fatal Error

Description
This error message occurs in the daemon.raw file when an index backups fails due to
an insufficient amount of swap space.

Resolution
Increase the amount of swap space available to the NetWorker server.

164 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

Failed to update the volume barcode in the media database.

<error_message>. (15328)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to update the volume information in the media
database.

Resolution
Review the reported error to determine the cause. In most cases, the problem can be
fixed by performing an inventory of the same volume or slot.

Failed to update the volume location in the media database.

<error_message>.
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to update the volume information in the media
database.

Resolution
Review the reported error to determine the cause. In most cases, the problem can be
fixed by performing an inventory of the same volume or slot.

Failed to verify credentials: <cloud error string>.

Type
fatal error

Source
nsrmmd

Description
NetWorker was unable to access the cloud using the given credentials for the cloud
device.

Failed to update the volume barcode in the media database. <error_message>. (15328) 165
Messages: F

Resolution
l Look for more information in the <cloud error string>.
l Check that the credential information for this device has been entered correctly.

Failed to write adv_file label: <string>. (8378)

Type
Notification

Source
NetWorker DiskBackup — advanced file type

Description
NetWorker software is unable to write the volume label for adv_file device onto a
disk. The specific error text that returned from write() system call is listed as the last
part of the message after the colon and indicates one of the following:
l The network path does not exist (for Windows Storage Node).
l An incorrect remote name and/or password was specified in the Devices
resource for a Windows Storage Node's network path for NetWorker software to
connect to the network drive.
l NetWorker services on a Windows system did not start with an "Administrator"
account.

Resolution
If this is a network path on a Microsoft Windows NT storage node, check the list of
possible causes to correct it. Then try the label operation again.

Alternatively, complete the following steps to start over:

1. Delete the advanced file type device with the error.
2. Re-create the advanced file type device.
3. Retry the label operation.

Fallback to RPC portmapper service on port 111

Type
Notification

Source
nsrmmgd

Description
When the NetWorker software cannot reach the NsrRPC portmapper on the expected
port, NetWorker attempts to use the SunRPC portmapper on port 111.

166 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

Resolution
Refer to the NetWorker Administration Guide > Firewall Support appendix for details.

Fast Inventory cannot identify volume in slot <slot_number>.

(15338)
Type
Notification

Source
nsrmmgd

Description
The current fast inventory operation (nsrjb -II) could not identify the specified slot
without reading the physical label.

Resolution
Run a standard inventory (nsrjb -I -S slot_number) on the specified slot.

Fatal media database error.

Type
Fatal Error

Source
nsrmmdbd

Description
Fatal error messages are not expected to occur with the new media database
journaling. There is a potential, through user error, for coding errors and unhandled
error conditions to cause data corruption.

The current implementation of NetWorker software attempts to recover from these

coding and unhandled error conditions. Generally, the software detects the errors as
soon as possible and removes the invalid database entries.

This puts the media database back into a consistent state, although there may be
some data loss.

Whenever possible, the corrupted records will be identified so the administrator can
determine the extent of the data loss. With this information, the administrator can
determine if additional recovery mechanisms, such as restoring a media database
from the bootstrap, are necessary.

Resolution
The general approach to resolving any fatal media database problem is to go to
https://support.EMC.com/ for technical assistance in assessing and recovering from
the errors.

Fast Inventory cannot identify volume in slot <slot_number>. (15338) 167

Messages: F

Go to https://support.EMC.com/ for technical assistance after completing the

following steps:
1. Shut down the media database if it has not done so automatically.
2. Save a copy of the media database directories by using standard tools, such as
tar or zip.

Note

Make a copy of the database before restarting it. Restarting the database may
cause the scavenge process to start restoring the media database by rebuilding
the database from the data records and rebuilding the internal indexes.

Restart the process to start additional database consistency checks. Consistency is

restored by the removal of records that cross-reference nonexistent records.

This process creates a restored, consistent media database. However, it may also
remove hundreds or thousands of records, depending on the level of corruption.

Making a copy of the database before the media database is restored enables
Technical Support to conduct a post-analysis of the database and determine how to
restore additional database records.

In a situation where the corruption was severe, the media database can be
recovered from the bootstrap by using the mmrecov command. NetWorker software
attempts to generate a bootstrap every day, so no more than one day’s worth of data
should be lost.

File '<file>' cannot be restored to its previous read-only status.

(32087)
Type
Informational

Source
recover, winworkr

Description
File <file> may have been backed up as an encrypted read-only file, or was not read-
only when backed up, but was later changed to read-only on disk. NetWorker
software then removed the read-only attribute of the specified file to properly recover
it, but was unable to restore it to its read-only state.

Resolution
No action required. If you prefer to return the file to its read-only state, do this
manually.

168 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

File '<file>' could not be opened for backup. <error_string>.

(32192)
Type
Informational

Source
save

Description
The file being backed up is in use by another process. NetWorker software cannot
open it.

Resolution
No action required.

The information represented by <error_string> may provide additional clues about the
behavior. For example, if the file is used by another application, such as a database,
that application can be shut down before the save operation and then restarted after
the operation is complete.

File '<file>' was restored to an encrypted directory and is now

encrypted. Its read-only status prevented it from being restored
to its previous unencrypted status. (32088)
Type
Informational

Source
recover, winworkr

Description
File <file> is a read-only file backed up and then recovered to an encrypted directory.
The file was originally unencrypted, but recovery to an encrypted directory caused
the operating system to encrypt the file during the recovery process. The file's read-
only status prevented NetWorker software from returning the file to its original
unencrypted state, so it is now encrypted.

Resolution
No action required. If you prefer to return the file to its unencrypted state, do this
manually.

File '<file>' could not be opened for backup. <error_string>. (32192) 169
Messages: F

File index is missing. Please contact your system administrator to

recover or re-create the index. (9387)
Type
Notification

Source
nsrindexd

Description
The client index is missing.

Resolution
Recover the index or run nsrck -c to create the index.
l Recover the index by using the recover command, nwrecover program, or
NetWorker User program.
l Run the nsrck -c client_name command to create the index.

Filesystem containing file index for client '<client>' is getting full.

(9741)
Type
Notification

Source
nsrindexd

Description
The file system with the specified client name’s index is getting full.

Resolution
Complete one or more of the following tasks to resolve this error:
l Provide additional disk space by adding disk capacity.
l Move the indexes to a file system with more space.
l Reduce the size of the indexes by doing one of the following:
n Reducing the browse and retention policy periods specified in the associated
client resource.
n Purging, deleting, and recycling volumes.

For more information on reducing the size of indexes, refer to Technical Bulletin 001:
Managing the NetWorker Index Size, Release 5.0 and Later (UNIX and Windows NT).

170 EMC NetWorker 9.0.x Error Message Guide

 Messages: F

Flag -f is invalid for use with fast inventory -I -I. (29676)

Type
Notification

Source
nsrjb

Description
An invalid combination of options is supplied in an nsrjb command line. The -f
option specifies a device or drive to be used. The -I –I options specify that a fast
inventory is required. A fast inventory does not use devices.

Resolution
Do not enter the -f option when specifying a fast inventory. To specify an inventory
that uses a device, enter the -I option.

Flag -f is invalid for use with fast inventory -I -I. (29676) 171
Messages: F

172 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 8
Messages: G

This section contains these message descriptions:

l GetProcAddress: <function_name> not found. (15996).........................................174

l Group <save_group> aborted, savegrp is already running. (33755).......................174
l GSS authentication from <hostname> failed. (1045).............................................175
l GSS authentication user session entry: User authentication session timed out and is
now invalid. (6656)............................................................................................. 175

Messages: G 173
Messages: G

GetProcAddress: <function_name> not found. (15996)

Type
Noncritical Error

Source
nsrlcpd

Description
The specified function could not be found while nsrlcpd was loading required
function vectors. This error message is specific to the Windows platform.

Resolution
Verify that the dynamic link library (.dll) file for the specific silo type is present in
the proper directory location. For Windows, the default installation location is C:
\Program Files\Legato\nsr\bin.

Group <save_group> aborted, savegrp is already running. (33755)

Type
Informational

Source
savegrp

Description
The savegrp process was aborted because another instance of savegrp is already
running.

Resolution
This error can be resolved in the following ways:
l To determine which group is currently being backed up, look at the messages
displayed in the Administration window or at the command line.
l To determine the process ID for savegrp, use ps(1).
l If you want to run another instance of savegrp, wait until the first instance
completes.
l If the NetWorker group status indicates that save processes are running, but the
associated savegrp process is not running, either stop the conflicting group from
running or shut down and restart the NetWorker services.

Stop the conflicting group from running

To stop the conflicting group from running:
1. From the Administration window, click Monitoring.
2. On the Groups tab, right-click the conflicting group, then select Stop.

Shut down and restart the NetWorker services on UNIX

To restart the NetWorker services on UNIX systems:

174 EMC NetWorker 9.0.x Error Message Guide

 Messages: G

1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.

2. Restart the NetWorker daemons by using the startup script.

Shut down and restart the NetWorker services on Windows

To restart the NetWorker services on Windows:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Restart the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.

Shut down and restart the NetWorker services on NetWare

To restart the NetWorker services on NetWare systems:
1. Stop any groups currently running:
F3-Operation=>Group Status
F8-Options=>Stop Group Now
2. Exit the NetWorker program:
a. Select File:
F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.
3. Start the NetWorker program from the server command-prompt (invoke
NETWORKR.NCF) by entering the following at the prompt:
NETWORKR

GSS authentication from <hostname> failed. (1045)

Type
Fatal

Source
nsrmmd

Description
Authentication failed for the host trying to connect to this machine. The message
identifies the hostname of the machine that was trying to connect to your machine.

Resolution
This error message is preceded by a more detailed error message. Refer to the
daemon log file to view more information about the error condition. Also, go to
https://support.emc.com/ for technical assistance.

GSS authentication user session entry: User authentication

session timed out and is now invalid. (6656)
Type
Fatal

GSS authentication from <hostname> failed. (1045) 175

Messages: G

Source
nsrexecd

Description
This message indicates that an authentication session was set up but not used
within 30 minutes. You may encounter this error if you try to perform a backup when
no backup media is available and no media becomes available within 30 minutes.
You will see a message like the following in the daemon log file and on the console
(if the NetWorker server is a UNIX machine):
nsrd: media waiting event: Waiting for 1 writable volumes to backup pool 'Default'
disk(s) or tape(s) on shadow

After 30 minutes, the following message appears:

User authentication session timed out.

Resolution
Complete one or more of these tasks to resolve this error:
l Ensure that media is available for backups. The NetWorker Save function should
automatically retry the operation.
l Upgrade the NetWorker server to release 7.3.2 or higher. Release 7.3.2 contains
several fixes to NetWorker services that interact with autochanger operations.
l Go to https://support.emc.com/ for technical assistance.

176 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 9
Messages: H

This section contains these message descriptions:

l Hardware status of jukebox <jukebox_name> is <jukebox_current_status>. (31878)

........................................................................................................................... 178
l Hardware status of jukebox <jukebox_name> changed from
<jukebox_previous_status> to <jukebox_current_status>. (31881)........................ 178
l High-water mark must be greater than low-water mark. (12752).......................... 179
l Host <destination_host> is missing from the remote access list of <source_host>
Press [Yes] to update the remote access list of <source_host> with
<destination_host>...............................................................................................179
l Host name for IP address <IP_address> could not be determined through DNS.
(7141).................................................................................................................180
l Host name verification failed - unknown host. (1028)..........................................180

Messages: H 177
Messages: H

Hardware status of jukebox <jukebox_name> is

<jukebox_current_status>. (31878)
Type
Informational

Source
nsrmmgd

Description
This is the status of the jukebox as reported by nsrlcpd. Possible status messages
include:
l unknown
l ready
l needs attention
l not ready
l busy or blocked
l reported errors
l export/import port is open
l detected hardware change
l reported fatal errors
l cannot access the hardware

These messages are based on the internal status of the jukebox.

Resolution
No action required.

Hardware status of jukebox <jukebox_name> changed from

<jukebox_previous_status> to <jukebox_current_status>. (31881)
Type
Informational

Source
nsrmmgd

Description
This is the status of the jukebox as reported by nsrlcpd. Possible status messages
include:
l unknown
l ready

178 EMC NetWorker 9.0.x Error Message Guide

 Messages: H

l needs attention
l not ready
l busy or blocked
l reported errors
l export/import port is open
l detected hardware change
l reported fatal errors
l cannot access the hardware

These messages are based on the internal status of the jukebox.

Resolution
No action required.

High-water mark must be greater than low-water mark. (12752)

Type
Warning

Source
Staging resource creation/modification

Description
The percentage specified for high-water mark is less than or equal to low-water
mark.

Resolution
The high-water mark cannot be less than or equal to the low-water mark. Raise the
high-water mark or lower the low-water mark.

Host <destination_host> is missing from the remote access list of

<source_host> Press [Yes] to update the remote access list of
<source_host> with <destination_host>
Type
Notification

Description
This message appears in the Recovery wizard’s Select the Recovery Hosts window
when you select a destination host that does not have the correct permissions to
receive directed recovery data.

Resolution
To resolve this issue, click Yes. The Recovery wizard will update the Remote access
attribute in the properties of the source host with the hostname of the destination

High-water mark must be greater than low-water mark. (12752) 179

Messages: H

host. If you click No, then you cannot proceed in the Recovery wizard until you select
a destination host that is in the Remote access attribute of the source host.

Host name for IP address <IP_address> could not be determined

through DNS. (7141)
Type
Notification

Source
save, savefs

Description
The IP address provided for the server of the save process does not successfully
resolve with DNS.

Resolution
Complete one or more of these tasks to resolve this error:
l Verify that the IP address is valid.
l Verify there are no network problems preventing the IP address from being
properly resolved.

Host name verification failed - unknown host. (1028)

Type
Notification (for nsrauth)

Fatal (for oldauth)

Source
nsrexecd

Description
This type of error occurs when there is a name service lookup issue (DNS issue). In
NetWorker, the only way to authenticate a hostname is to perform reverse and
forward name service lookups. If any of the following name service issues exist in
NetWorker, you will receive these errors:
l Host name verification failed - unknown host: <IP address> (if you cannot perform
reverse lookup of the TCP client's IP address).
l Host name verification failed - unknown host: <hostname> (if the hostname
returned from a reverse lookup of the TCP client's IP address cannot be forward
resolved).
l Warning, cannot resolve host <hostname> to <IP address>, name server may be
misconfigured (if the forward resolved host entry does not have the incoming
TCP client's IP address listed in the list of IP addresses in the name service
entry).

180 EMC NetWorker 9.0.x Error Message Guide

 Messages: H

Resolution
Complete one or more of these tasks to resolve this error:
l Verify that the IP address is valid.
l Verify there are no network problems preventing the IP address from being
properly resolved.

Host name verification failed - unknown host. (1028) 181

Messages: H

182 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 10
Messages: I

This section contains these message descriptions:

l Impersonation was requested by: "root@<hostname>", but the user does not have
enough privileges to impersonate. (2494)........................................................... 184
l Incomplete Full Update information for jukebox '<jukebox>'. (31912)...................185
l Insufficient number of devices: A minimum of <int> are needed, but only <int> are
available. (15434)...............................................................................................185
l Internal Server Error: The server encountered an internal error or misconfiguration
and was unable to complete your request........................................................... 185
l Invalid cleaning cartridge name for cartridge <cartridge_name> in slot <slot_number>
of jukebox <jukebox_name>. (31802)...................................................................186
l Invalid cleaning operation. Device name and cleaning slot are required. (15453)
........................................................................................................................... 187
l Invalid enabler code specified. (645).................................................................. 187
l Invalid file reference: <long_unsigned>, <long_unsigned>. (911)........................... 187
l Invalid flag <volume_flag>. (8803)........................................................................188
l Invalid jukebox operation <operation_name>. (15428).........................................188
l Invalid operation task <task_name>. (15429).......................................................189
l Invalid or missing 'operation lifespan' attribute...................................................189
l Invalid nsrlcpd update. Information is missing for drive <drive_id> in jukebox
'<jukebox>'. (15623)............................................................................................ 189
l Invalid page <decimal> invalid record range <decimal>. (894)............................... 190
l Invalid page <decimal> last offsets mismatch. (898)............................................ 190
l Invalid page <decimal> slots overlaps data. (895)................................................ 191
l Invalid page <decimal> unaligned offsets. (896)...................................................191
l Invalid page <decimal> unknown kind <decimal>. (897)........................................ 191
l Invalid page ident <decimal> expecting <decimal>. (893)...................................... 192
l Invalid parameters specified within license API <parameters>. (644).................... 193
l Invalid save operations resource string cannot be processed. (4221)..................193
l Invalid slot type <type_id> in jukebox '<jukebox>'. (31906)................................... 193
l Invalid source slot for cartridge currently loaded in drive <drive_id>. (31914)....... 194
l Invalid tag ID for slot in jukebox '<jukebox>'. (31913)...........................................194
l Invalid update to jukebox from nsrlcpd: missing <attribute_name> for device
'<device>'. (31918)...............................................................................................194
l Invalid value <value> for attribute <attribute_name>. (31841)............................... 195
l Invalid version: <long_unsigned> seal: <long_unsigned>. (910).............................195
l Invalid VSS Save Operations keyword value of <keyword>. (4224)........................196
l Invalid VSS Save Operations value. Missing <string>. (4223)................................196
l Invalid VSS Save Operations value. Must be of form KEYWORD:VALUE=STATE.
(4222).................................................................................................................196
l IO_WritePage write failed - No space left on device (28): No space left on device.197
l IP address for host '<host>' could not be determined through DNS. (6907)...........197

Messages: I 183
Messages: I

Impersonation was requested by: "root@<hostname>", but the

user does not have enough privileges to impersonate. (2494)
Type
Notification

Source
nsrd

Description
This error occurs for nsrauth and oldauth, and usually indicates one of the following:
l A Console server is running on the host and you did not add root (or SYSTEM, if
using a Windows system) at <hostname> to the "administrator" list in the NSR
resource. (The "isroot" keyword will match both SYSTEM and root.)
l If the user starts a Console server (gstd) and selects "User authentication for
NetWorker" but does not have enough privileges for impersonation.

Note

NetWorker daemons requesting the right to impersonate another user need the
"Change Security Settings" privilege.

l The NetWorker client application (a module client or a snapshot client) is not

functioning normally and is asking for impersonation when it is not required.

An example of when impersonation may be required is in cases where requests are

sent to one daemon and then forwarded to another. The Console server often
receives messages from the NetWorker Management Console java front end and
passes them to nsrexecd, nsrd, and other daemons. If the option "User
authentication for NetWorker" is selected, then the Console server will try to
"impersonate" the logged in user, allowing the user to configure resources other
than the ones selected through the Local Hosts tree entries.

For resources selected through the Local Hosts tree entries, the user who started the
Console server needs to be in the "administrator" list for the selected resource to
perform impersonation.

Note

The NetWorker Management Console user may still not be able to configure the
selected resource because this user also needs to be added to the administrator list
of the resource.

Resolution
Go to https://support.emc.com/ for technical assistance.

184 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Incomplete Full Update information for jukebox '<jukebox>'.

(31912)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program received an invalid update from nsrlcpd. This is an internal
error.

Resolution
Go to https://support.emc.com/ for technical assistance.

Insufficient number of devices: A minimum of <int> are needed,

but only <int> are available. (15434)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to allocate a sufficient number of devices for the
current operation.

Resolution
Complete one or both of these tasks to resolve this error:
l Retry the command when more devices are available.
l Retry the command with fewer slots or volumes.

Internal Server Error: The server encountered an internal error or

misconfiguration and was unable to complete your request.
Type
Fatal

Source
Console GUI

Incomplete Full Update information for jukebox '<jukebox>'. (31912) 185

Messages: I

Description
This error can occur in multiple circumstances:
l This message appears when a version of Internet Explorer 11 cannot connect to
the NMC server when you specify the FQDN of the NMC server in the address
l This message appears on a Linux Console client when you use Firefox to log in to
the Console server.

Resolution
If using Internet Explorer and you see this error, then perform the following:
1. From Internet Explorer, select Tools > Internet Options.
2. On the Advanced tab, in the Settings group box, clear Enable Enhanced
Protected Mode.
3. Close Internet Explorer, and then open Internet Explorer and connect to the NMC
server.
If using Firefox and you see this error, then perform the following:
1. Remove the classic plugin file libjavaplugin_oji.so located in the Firefox plugins
directory and any associated symbolic links.
2. Create a symbolic link to the Java Plugin libnpjp2.so file in the Firefox plugins
directory:

cd Firefox/plugins
ln -s JRE/lib/arch/libnpjp2.so

where:
Firefox is the installation path.

JRE is the Java installation path.

arch is the directory appropriate to the computer architecture.

3. For SuSE11 only, install these operating system packages:

glibc-locale-2.11.1
glibc-locale-32bit-2.11.1

Invalid cleaning cartridge name for cartridge <cartridge_name> in

slot <slot_number> of jukebox <jukebox_name>. (31802)
Type
Notification

Source
nsrmmgd

Description
The cleaning cartridge has an invalid name. The message is logged by nsrmmgd to
the daemon log file.

186 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Resolution
Perform an inventory on the jukebox.

Invalid cleaning operation. Device name and cleaning slot are

required. (15453)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is attempting a cleaning operation without providing
sufficient information. This is an internal error.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid enabler code specified. (645)

Type
Notification

Source
nsrd

Description
The enabler code was not entered properly.

Resolution
Ensure that you have typed the enabler code properly.

Invalid file reference: <long_unsigned>, <long_unsigned>. (911)

Type
Fatal Error or Notification

Whether this is fatal error or a notification depends on the process running when the
message appears. Read the "Description" and "Resolution" sections to determine
the appropriate action.

Source
nsrmmdbd

Invalid cleaning operation. Device name and cleaning slot are required. (15453) 187
Messages: I

Description
The volume header is read before and after the scavenge process occurs. The
number from each type of record is read from the database volume header. If the
volume header has an invalid file reference (array index to a file descriptor) this
message appears.

The volume header might get corrupted if the media database is stopped when it
was writing the volume header. Consequently, this message can appear before the
scavenge process is performed for the first time.

Resolution
Complete one or both of these tasks to resolve this error:
l Fatal Error — If this message appears after the scavenge process runs, the media
database reconstruction has failed. Go to https://support.emc.com/ for
technical assistance.
l Notification — If this message appears before the scavenge process, the number
of records is not logged. Consequently, no action is required.

Invalid flag <volume_flag>. (8803)

Type
Notification

Source
nsrmmgd

Description
The specified volume flag for a mark volume operation (nsrjb -o) is invalid.

Resolution
Retry the operation with the correct flag.

Invalid jukebox operation <operation_name>. (15428)

Type
Internal Error

Source
nsrmmgd

Description
This is an internal error.

Resolution
Go to https://support.emc.com/ for technical assistance.

188 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Invalid operation task <task_name>. (15429)

Type
Internal Error

Source
nsrmmgd

Description
This is an internal error.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid or missing 'operation lifespan' attribute.

Type
Warning

Source
nsrd

Description
An attempt to create or initialize a jukebox resource is made, but the mandatory
Operation Lifespan attribute is missing.

Resolution
Check the resource for the jukebox being edited, and ensure that a valid value exists
for the Operation Lifespan attribute. The value is specified in seconds, and a valid
value is any positive integer.

The attribute value should be long enough for programs, such as nsrjb, to see the
results of a jukebox operation. However, the value should be short enough to avoid
maintaining too much historical information in the NetWorker RAP database.

Invalid nsrlcpd update. Information is missing for drive <drive_id>

in jukebox '<jukebox>'. (15623)
Type
Notification

Source
nsrmmgd

Invalid operation task <task_name>. (15429) 189

Messages: I

Description
This is an internal error. The nsrmmgd program received an invalid update from
nsrlcpd.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid page <decimal> invalid record range <decimal>. (894)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message only appears when the media database is scavenging the database.
Each of the segment files are scanned and read a page at a time. The number of
records stored in each page is stored in the control portion of the page. This record
number must fall between the calculated maximum possible number and 0.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost. Go to https://
support.EMC.com/ for technical assistance.

Invalid page <decimal> last offsets mismatch. (898)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. The
segment files are scanned and read a page at a time. Each record within the page
has an associated record offset. If the last offset of the record length is not equal to
the offset of the free space in the record, the page is discarded. All records on the
page are discarded.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost. Go to https://
support.EMC.com/ for technical assistance.

190 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Invalid page <decimal> slots overlaps data. (895)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. Each
of the segment files is scanned and read a page at a time.

The record offsets are stored in the control portion of the page. The offsets are
checked for overlap into the free portion of the page. If a record offset is invalid, the
page is discarded and all the records on the page are lost.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost. Go to https://
support.EMC.com/ for technical assistance.

Invalid page <decimal> unaligned offsets. (896)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. The
segment files are scanned and read a page at a time

The record offsets are stored in the control portion of the page. The offsets are all 32-
bit aligned. The page is discarded if an invalid record offset is found. All records in
this page are discarded.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost. Go to https://
support.EMC.com/ for technical assistance.

Invalid page <decimal> unknown kind <decimal>. (897)

Type
Noncritical Error

Invalid page <decimal> slots overlaps data. (895) 191

Messages: I

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. The
segment files are scanned and read a page at a time. Each record within the page
has the associated record type stored in the page.

If any of the records have an invalid record type, the page is discarded.

Valid record types are:

l normal
l slice
l crumb
l long dir

All records on this page are discarded.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of lost records. Go to https://
support.EMC.com/ for technical assistance.

Invalid page ident <decimal> expecting <decimal>. (893)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. Each
segment file is scanned and read a page at a time. Each page has a self identifier,
which is set to its index (increasing numeric occurrence) in the segment file.

This message appears if the page identifier does not match the segment. The page
will be discarded and all records within the page are lost.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of lost records. Go to https://
support.EMC.com/ for technical assistance.

192 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Invalid parameters specified within license API <parameters>.

(644)
Type
Notification

Source
nsrd

Description
This is an internal NetWorker product error.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid save operations resource string cannot be processed.

(4221)
Type
Informational

Source
save

Description
This message appears in the daemon log when the command string in a Save
Operations field uses incorrect syntax.

Resolution
To resolve, check the command string syntax for:
l The Local Save Operations window on the client (using the NetWorker user
program)
l The Save Operations attribute on the Apps & Modules tab of the Properties
dialog box for the backup client (using NetWorker Console)

Invalid slot type <type_id> in jukebox '<jukebox>'. (31906)

Type
Notification

Source
nsrmmgd

Description
This is an internal error.

Invalid parameters specified within license API <parameters>. (644) 193

Messages: I

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid source slot for cartridge currently loaded in drive

<drive_id>. (31914)
Type
Notification

Source
nsrmmgd

Description
This is an internal error. The nsrmmgd program received an invalid update from
nsrlcpd.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid tag ID for slot in jukebox '<jukebox>'. (31913)

Type
Notification

Source
nsrmmgd

Description
This is an internal error. The nsrmmgd program received an invalid update from
nsrlcpd.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid update to jukebox from nsrlcpd: missing <attribute_name>

for device '<device>'. (31918)
Type
Notification

Source
nsrmmdbd

194 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Description
This is an internal error for either nsrlcpd or AlphaStor.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid value <value> for attribute <attribute_name>. (31841)

Type
Internal Error

Source
nsrmmgd

Description
This is an internal error.

Resolution
Go to https://support.emc.com/ for technical assistance.

Invalid version: <long_unsigned> seal: <long_unsigned>. (910)

Type
Fatal Error or Notification

Source
nsrmmdbd

Description
The volume header is read before and after the scavenge process. The number of
each type of record is read from the database volume header. This message appears
if the volume header has an invalid version or seal.

The volume header might be corrupt if the media database was stopped while
writing the volume header. This would cause the message to appear before a
scavenge process was performed for the first time.

Resolution
The resolution depends on the message type:
l Fatal Error — If this message appears after the scavenge process, this indicates
the media database reconstruction failed. Go to https://support.emc.com/ for
technical assistance.
l Notification — If this message appears before the database scavenge, stop the
media database and restart the scavenge process.

Invalid value <value> for attribute <attribute_name>. (31841) 195

Messages: I

Invalid VSS Save Operations keyword value of <keyword>. (4224)

Type
Notification

Source
save, winworkr

Description
The VSS Save Operations keyword value is not recognized. Parsing of the value
failed.

Resolution
Verify that the VSS Save Operations value provided is in the correct format of
KEYWORD:VALUE=STATE.

For a list of Save Operations values and proper syntax, refer to "Controlling VSS from
the Client" or "Controlling VSS from the Server" in the most recent release of the EMC
NetWorker Administration Guide.

Invalid VSS Save Operations value. Missing <string>. (4223)

Type
Notification

Source
save, winworkr

Description
The VSS Save Operations value provided is in the wrong format. Parsing of the value
failed.

Resolution
Verify that the VSS Save Operations value provided is in the correct format of
KEYWORD:VALUE=STATE.

For a list of Save Operations values and proper syntax, refer to "Controlling VSS from
the Client" or "Controlling VSS from the Server" in the most recent release of the EMC
NetWorker Administration Guide.

Invalid VSS Save Operations value. Must be of form

KEYWORD:VALUE=STATE. (4222)
Type
Notification

196 EMC NetWorker 9.0.x Error Message Guide

 Messages: I

Source
save, winworkr

Description
The VSS Save Operations value provided is in the wrong format. Parsing of the value
failed.

Resolution
Verify that the VSS Save Operations value provided is in the correct format of
KEYWORD:VALUE=STATE.

For a list of Save Operations values and proper syntax, refer to "Controlling VSS from
the Client" or "Controlling VSS from the Server" in the most recent release of the EMC
NetWorker Administration Guide.

IO_WritePage write failed - No space left on device (28): No space

left on device
Type
Notification

Description
Appears in the daemon.raw file when the index backup fails. There is insufficient
temporary space to store the index entries before the NetWorker software commits
the information into the client file index.

Resolution
Specify a temp directory with sufficient disk space. Refer to the NetWorker Support
for NDMP chapter in the NetWorker Administration Guide for details.

IP address for host '<host>' could not be determined through DNS.

(6907)
Type
Notification

Source
save, savefs, nsrexec

Description
The name provided for the server of the save process does not successfully resolve
with DNS.

Resolution
Complete one or more of these tasks to resolve this error:
l Verify that the server name is valid.

IO_WritePage write failed - No space left on device (28): No space left on device 197
Messages: I

l Verify that there are no network problems preventing the server name from being
properly resolved.

198 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 11
Messages: J

This section contains these message descriptions:

l JAVA_HOME enrivonment variable might not be set correctly. Ensure that

JAVA_HOME is set to 64-bit JRE directory............................................................. 201
l Javascript is required. If security settings of your browser do not allow JavaScript, or
JavaScript is disabled, please enable it............................................................... 201
l Journal commit lseek page: <decimal> err: <error_string>. (764)............................ 202
l Journal commit null logfile. (763)........................................................................ 202
l Journal commit write cntl err: <error_string>. (767)............................................... 202
l Journal commit write db err: <decimal> pi: <decimal> ofn: <long_unsigned> pnum:
<long_unsigned>. (766)........................................................................................203
l Journal failed opening segment file page: <decimal> err: <error_string>. (778)....... 203
l Journal failed reading segment page: <decimal> err: <error_string>. (781)............. 204
l Journal failed writing <string>. (780)..................................................................... 204
l Journal file invalid map page: <decimal>. (775).................................................... 204
l Journal file seek error page: <decimal> err: <error_string>. (773)............................ 205
l Journal found applying <decimal> pages. (772).................................................... 206
l Journal invalid cannot restore media db.............................................................. 206
l Journal invalid will not commit journal to media db. (776)................................... 206
l Journal reading null logfile <string>. (760)............................................................ 207
l Journal read lseek page: <decimal> err: <error_string>. (761)................................. 207
l Journal read page: <decimal> err: <error_string>. (762).......................................... 208
l Journal recommit read cntl page err: <error_string>. (769).....................................208
l Jukeboxes not supported. Upgrade required. (14940)......................................... 208
l Jukebox error: library is becoming ready or not on-line (15980)........................... 209
l Jukebox indicated that there are no import/export ports available. (4050).......... 209
l Jukebox is now disabled. (39115)....................................................................... 210
l Jukebox is now enabled. (39114)........................................................................ 210
l Jukebox is now in service mode. (39116)............................................................ 210
l Jukebox '<jukebox>' failed. Drive door closed. (1442)...........................................211
l Jukebox '<jukebox>' does not support Add and Remove operations......................211
l Jukebox '<jukebox>' does not support Deposit and Withdraw operations. (15169,
15170)................................................................................................................212
l Jukebox '<jukebox>' does not support operation <operation_name>. (15452, 31846)
........................................................................................................................... 212
l Jukebox '<jukebox>' failed opening '<host>', err:<int>. (15227)...............................212
l Jukebox '<jukebox>' failed to add the requested device. (31811)......................... 213
l Jukebox '<jukebox>' failed to clean device '<device>'. (31807).............................. 213
l Jukebox '<jukebox>' failed to close '<host>', err:<int>. (15228)............................... 214
l Jukebox '<jukebox>' failed to deposit the requested cartridge. (31810)................ 214
l Jukebox '<jukebox>' failed to label the requested volume. (31819)...................... 214
l Jukebox '<jukebox>' failed to mark the requested volume. (31821)...................... 215
l Jukebox '<jukebox>' failed to remove the requested device. (31813).................... 215
l Jukebox '<jukebox>' failed to reset. (31822)......................................................... 215
l Jukebox '<jukebox>' failed to unload the requested volume. (31827)................... 216
l Jukebox '<jukebox>' failed to withdraw the requested cartridge. (31830)..............216

Messages: J 199
Messages: J

l Jukebox '<jukebox>' is busy processing other operations. (31850)....................... 216

l Jukebox '<jukebox>' is currently servicing an operation <operation_name>. Try again
later. (31851)......................................................................................................217
l Jukebox '<jukebox>' is not on server '<server_name>'............................................ 217
l Jukebox '<jukebox>' is unavailable. <jukebox_status>. (31832).............................218
l Jukebox '<jukebox>' only has <int> KB available on <int> volume(s)........................ 218
l Jukebox '<jukebox>' STL private data area not configured. (15226).......................218
l Jukebox reported '<decimal>' drive(s).There appears to be some hardware
problem(s) with your jukebox. Please consult your device's documentation or
vendor for assistance. (15813)............................................................................219
l Jukebox resource is corrupt. Cannot find slot # <int>. (15595).............................. 219
l JZ006: Caught IO Exception: java.io.IOException: JZ0EM: End of Data.................. 220

200 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

JAVA_HOME enrivonment variable might not be set correctly.

Ensure that JAVA_HOME is set to 64-bit JRE directory.
Type
Notification

Source

Description
This message appears when the JAVA_HOME environment variable is not set to the
64-bit version of the JRE software. When this occurs on the NetWorker server, the
nsrd daemon does not start and, during the installation process, the following error
message may appear: Service'NetWorker Backup and Recover Server' (nsrd) failed to
start. Verify that you have sufficient privileges to start system services.

Resolution
To resolve this issue, set the JAVA_HOME environment variable to the directory for
the 64-bit JRE software.
1. Log on to the target host with a user that has administrator privileges.
2. Go to Control Panel > System > Advanced System Settings.
3. On the Advanced tab, click Environment Variables.
4. In the System Variables section, click New.
5. In the Variable name field, specify JAVA_HOME.
6. In the Variable value field, specify the path to the Java directory, for example, C:
\Program Files\Java\jre1.8.0_xx, and then clickOK.
7. Click OK to close the Environment Variables window, and then click OK to close
the System Properties window.

Javascript is required. If security settings of your browser do not

allow JavaScript, or JavaScript is disabled, please enable it.
Type
Warning

Source
NMC

Description
This error message appears when you attempt to connect to the NMC server with
Internet Explorer and JavaScript is disabled.

Resolution
Use the following procedure to enable JavaScript.
1. From the Internet Explorer menu bar, select Tools > Internet Options.

JAVA_HOME enrivonment variable might not be set correctly. Ensure that JAVA_HOME is set to 64-bit JRE directory. 201
Messages: J

2. On the Security tab, click Custom level.

3. In the section Scripting > Active Scripting, select Enable.
4. Click OK.

Journal commit lseek page: <decimal> err: <error_string>. (764)

Type
Informational

Source
nsrmmdbd

Description
The media database was writing the journal file to the database, but was unable to
find the journaled page information. This error is most likely caused by a bug in the
code. As a result, you may lose some data in the media database.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal commit null logfile. (763)

Type
Fatal Error

Source
nsrmmdbd

Description
The media database was writing the journal file to the database, but the journal file
reference is destroyed. This error is most likely caused by a bug in the code. Data
loss in the media database can occur.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal commit write cntl err: <error_string>. (767)

Type
Fatal Error

Source
nsrmmdbd

202 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Description
The media database was updating the journal file, but was unable to write the
control information. This error is most likely a result of a bug in the code. The control
portion of the journal file contains the page mappings and 32-bit checksum.

Since the checksum in the journal file does not match the checksum stored on disk,
the updates in the journal file are discarded.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal commit write db err: <decimal> pi: <decimal> ofn:

<long_unsigned> pnum: <long_unsigned>. (766)
Type
Fatal Error

Source
nsrmmdbd

Description
The media database was writing the journal file to the database, but was unable to
write the journaled page information. This error is most likely caused by a disk-space
limitation issue. As a result, you may lose some data in the media database.

The decimal number in err: <decimal> can be referenced to determine the cause of
the failed write.

Resolution
Go to https://support.emc.com/ for technical assistance. Provide the error message
and decimal number in err: <decimal>.

Journal failed opening segment file page: <decimal> err:

<error_string>. (778)
Type
Fatal Error

Source
nsrmmdbd

Description
This message only appears when the media database is being started. One of these
conditions may cause the error:
l A bug in the code.
l The removal of a data segment file from a database directory before the media
database is started.

Journal commit write db err: <decimal> pi: <decimal> ofn: <long_unsigned> pnum: <long_unsigned>. (766) 203
Messages: J

In either case, the database detects an improper shutdown and finds a valid journal
file. However, while writing the changed pages back into the database, a failure
occurs in opening the file.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal failed reading segment page: <decimal> err:

<error_string>. (781)
Type
Noncritical Error

Source
nsrmmdbd

Description
This message only appears at the media database startup and is the result of a bug
in the code. The code is configured for debugging and verifying the changed pages
rather than writing them back into the database.

The database detects an improper shutdown and finds a valid journal file.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal failed writing <string>. (780)

Type
Fatal Error

Source
nsrmmdbd

Description
The media database was unable to write the journal file. The media database should
be shut down by using nsr_shutdown so the database updates can be committed to
disk. This error may be the result of a disk space or an operating system issue.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal file invalid map page: <decimal>. (775)

Type
Fatal or Informational

204 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Source
nsrmmdbd

Description
This message indicates the journal file contained a reference to a page not found in
the database. The database data is stored in segments consisting of pages, and the
journal contains pages that changed but were not written to the database.

This error occurs when the media database is stopped or shut down while the
journal file is being updated. The database will be consistent with the last time the
journal file was committed to disk.

This message should only occur after the database is stopped or improperly
powered down.

If this error appears at any time other than when the media database is being
started, this fatal error is usually caused by a bug in the code.

Resolution
Shut down the media database and go to https://support.emc.com/ for technical
assistance.

Journal file seek error page: <decimal> err: <error_string>. (773)

Type
Fatal or Informational

Source
nsrmmdbd

Description
While reading the journal file, a seek error occurred. A seek error occurs when the
media database is stopped or shut down while the journal file is updating.

The database is consistent with the previous journal file committed to disk. The
reported page and error string are provided to enable Technical Support to provide
prompt help. This message should only occur after the database is stopped or
improperly powered down.

If this error message appears after the media database is started, the error message
is only informational—no operator action is required.

If this error appears at any time other than when the media database is started, this
fatal error is usually caused by a bug in the code.

Resolution
Shut down the media database and go to https://support.emc.com/ for technical
assistance.

Journal file seek error page: <decimal> err: <error_string>. (773) 205
Messages: J

Journal found applying <decimal> pages. (772)

Type
Informational

Source
nsrmmdbd

Description
On startup, the media database finds a complete and active journal file. It attempts
to update the database with the delta pages stored in the journal.

This error should occur only when the media database is stopped or improperly shut
down during an update.

Resolution
No action required.

Journal invalid cannot restore media db.

Type
Informational

Source
nsrmmdbd

Description
This message only appears when the media database is started. When a journal file
is found, it must be validated before it can be written to the database. The journal
contains the updates to the media database stored as change pages of the data
segment files.

If the media database is stopped while updating the journal file it becomes invalid
and the updates in the journal are discarded. The media database must be
consistent with the last journal file committed to the database.

Resolution
No action required.

Journal invalid will not commit journal to media db. (776)

Type
Informational

Source
nsrmmdbd

206 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Description
This message might be preceded by another message explaining the reason the
journal file could not be written to the database.

If there is no preceding message, this could indicate the 32-bit cyclic redundancy
check (CRC) calculated across the journal file failed.

This should only occur when the media database is stopped or powered off before
the database could properly shut down. It is an indication that the media database
was stopped as it was writing the journal file.

Resolution
No action required.

Journal reading null logfile <string>. (760)

Type
Fatal Error

Source
nsrmmdbd

Description
The media database was updating the journal file and found a cache hit, but the
journal file reference has been destroyed.

This error is most likely caused by a bug in the code, and there is the possibility of
losing some data in the media database.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal read lseek page: <decimal> err: <error_string>. (761)

Type
Fatal Error

Source
nsrmmdbd

Description
The media database was updating the journal file and found a cache hit, but was
unable to find the journaled page information. This error is most likely caused by a
bug in the code.

There is a possibility of losing some data in the media database.

Journal reading null logfile <string>. (760) 207

Messages: J

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal read page: <decimal> err: <error_string>. (762)

Type
Fatal Error

Source
nsrmmdbd

Description
The media database was updating the journal file and found a cache hit, but was
unable to read the journaled page information. This error is most likely caused by a
bug in the code. As a result, you may lose some data in the media database.

Resolution
Go to https://support.emc.com/ for technical assistance.

Journal recommit read cntl page err: <error_string>. (769)

Type
Informational

Source
nsrmmdbd

Description
The media database was reading the journal file at startup, but was unable to read
the control page. This error usually occurs when the media database is stopped
while the control page is being written.

The journal file is disregarded and any updates to the database contained in the
journal file are lost. The database is consistent to the state when the previous
journal file was committed.

Resolution
No action required.

Jukeboxes not supported. Upgrade required. (14940)

Type
Notification

Source
nsrjb

208 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Description
You cannot run the nsrjb program because the current licenses on the NetWorker
server are insufficient to enable an autochanger.

Resolution
Complete one or more of these tasks to resolve this error:
1. Install a base enabler that provides autochanger support.
2. Install an Autochanger Module enabler code.
3. Upgrade to an enabler code that provides autochanger support.
4. Install the appropriate TurboPak enabler code.

Jukebox error: library is becoming ready or not on-line (15980)

Type
Notification

Source
jbconfig

Description
When jbconfig is executed, if the Autochanger is conflicting with the CD-ROM,
jbconfig fails and the inquire command shows the Autochanger with the Hardware
address as \\.\CDROM instead of \\.\Changer0.

Resolution
Disable the CD-ROM or consult the hardware vendor to have the hardware address
changed so that the CD-ROM does not share its hardware address with the
Autochanger.

Jukebox indicated that there are no import/export ports

available. (4050)
Type
Notification

Source
nsrd

Description
When attempting to deposit or withdraw volumes from the autochanger (jukebox),
the autochanger indicated that there were no import/export ports. This problem
might have occurred because:
l The autochanger has no import/export ports.
l The autochanger has a defect in its firmware.
l NetWorker software does not support the autochanger.

Jukebox error: library is becoming ready or not on-line (15980) 209

Messages: J

Resolution
Complete one or more of these tasks to resolve this error:
l Verify the configuration of the Jukebox resource.
l Update the firmware for the autochanger.
l Refer to the EMC NetWorker Hardware Compatibility Guide to verify that NetWorker
software supports your autochanger.

Jukebox is now disabled. (39115)

Type
Informational

Source
nsrd

Description
A change occurred in the jukebox enabled state. The transition to disabled state can
be either:
l Manual — An administrator changed the attribute to Disabled when no
operations were still current on the jukebox.
l Automatic — An administrator changed the value to Service Mode to prevent any
new operations from being accepted by the jukebox The nsrmmgd program
automatically changes the state to Disabled after current operations on that
jukebox complete.

Resolution
No action required.

Jukebox is now enabled. (39114)

Type
Informational

Source
nsrd

Description
A change occurred in the jukebox enabled state.

Resolution
No action required.

Jukebox is now in service mode. (39116)

Type
Informational

210 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Source
nsrd

Description
A change occurred in the jukebox enabled state.

Resolution
No action required.

Jukebox '<jukebox>' failed. Drive door closed. (1442)

Type
Notification

Source
nsrjb

Description
The autochanger (jukebox) attempted to unload a volume that did not completely
eject from the drive.

Resolution
Set the Eject Sleep attribute in the Device resource to a higher value.

Jukebox '<jukebox>' does not support Add and Remove

operations.
Type
Informational

Source
nsrmmgd

Description
An attempt to add or remove a volume form SCSI or NDMP jukeboxes is not
supported.

Resolution
No action required.

Jukebox '<jukebox>' failed. Drive door closed. (1442) 211

Messages: J

Jukebox '<jukebox>' does not support Deposit and Withdraw

operations. (15169, 15170)
Type
Informational

Source
nsrmmgd

Description
An attempt to deposit or withdraw volumes from an AlphaStor or RSM jukebox was
made.

Resolution
No action required.

Jukebox '<jukebox>' does not support operation

<operation_name>. (15452, 31846)
Type
Notification

Source
nsrmmgd

Description
An attempt to perform an unsupported operation was made. For example, a Silo
operation is not supported on a non-Silo jukebox.

Resolution
If the operation is known to be supported, go to https://support.emc.com/ for
technical assistance.

Jukebox '<jukebox>' failed opening '<host>', err:<int>. (15227)

Type
Noncritical Error

Source
nsrlcpd

Description
The nsrlcpd process failed to establish a network connection with the silo server. The
variables are defined as:
l <host>: Hostname of the silo server. Specified when configuring the silo library
within the NetWorker software.

212 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

l <int>: Error number returned from the STL code layer.

Resolution
Perform one or more of these to resolve the problem:
l Verify that the NetWorker server or storage node has network connectivity to the
silo-server host system.
l Verify that the silo server is properly configured.
l Verify that any required silo vendor software is running and correctly configured
on the NetWorker server or storage node.
l Verify that any silo vendor environment variables are set and exported properly.

Jukebox '<jukebox>' failed to add the requested device. (31811)

Type
Notification

Source
nsrmmgd

Description
The addition of a device was unsuccessful. Subsequent messages will provide a
reason for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to clean device '<device>'. (31807)

Type
Notification

Source
nsrmmgd

Description
One or more steps of the device clean operation did not finish successfully due to
one of these reasons:
l The cleaning slot was empty.
l No cleaning slot was available.
l The jukebox was unable to unload the cleaning cartridge.

Resolution
Perform one of these to resolve the problem:
l Add a cleaning cartridge.
l Allow nsrmmgd to automatically retry the operation.

Jukebox '<jukebox>' failed to add the requested device. (31811) 213

Messages: J

l Try to unload the cartridge with the nsrjb -u command.

Jukebox '<jukebox>' failed to close '<host>', err:<int>. (15228)

Type
Informational

Source
nsrlcpd

Description
The nsrlcpd process has failed to close the connection to the silo server. The
variables are defined as:
l <host>: Hostname of the silo server. Specified when configuring the silo library
within the NetWorker software.
l <int>: Error number returned from the STL code layer.

Resolution
No action required. This should only be performed during NetWorker program
shutdown. The nsrlcpd process will proceed with termination and the operating
system should close the connection.

Jukebox '<jukebox>' failed to deposit the requested cartridge.

(31810)
Type
Notification

Source
nsrmmgd

Description
The deposit operation was unsuccessful. Subsequent messages will provide the
reason for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to label the requested volume. (31819)

Type
Notification

Source
nsrmmgd

214 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Description
The labeling of a volume was unsuccessful. Subsequent messages will provide a
reason for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to mark the requested volume. (31821)

Type
Notification

Source
nsrmmgd

Description
The labeling of a volume was unsuccessful. Subsequent messages will provide a
reason for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to remove the requested device.

(31813)
Type
Notification

Source
nsrmmgd

Description
The removal of a device was unsuccessful. Subsequent messages will provide a
reason for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to reset. (31822)

Type
Notification

Source
nsrmmgd

Jukebox '<jukebox>' failed to mark the requested volume. (31821) 215

Messages: J

Description
A reset operation was unsuccessful. Subsequent messages will provide a reason for
the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to unload the requested volume.

(31827)
Type
Notification

Source
nsrmmgd

Description
An unload operation was unsuccessful. Subsequent messages will provide a reason
for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' failed to withdraw the requested cartridge.

(31830)
Type
Notification

Source
nsrmmgd

Description
Withdrawal of the specified cartridge was unsuccessful. Subsequent messages will
provide a reason for the failure.

Resolution
Resolve the error based on the additional error messages.

Jukebox '<jukebox>' is busy processing other operations. (31850)

Type
Notification

216 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Source
nsrmmgd

Description
The jukebox is too busy to accept a new operation.

Resolution
Try the operation later.

Jukebox '<jukebox>' is currently servicing an operation

<operation_name>. Try again later. (31851)
Type
Notification

Source
nsrmmgd

Description
An attempt was made to queue an Add, Remove, or Set cleaning cartridge uses
operation, and an operation of this type was already in progress. Only one of these
types of operations can be processed at one time.

Resolution
Try the operation later.

Jukebox '<jukebox>' is not on server '<server_name>'.

Type
Notification

Source
nsrjb, nsrd

Description
A jukebox operation specified a jukebox or server name, but no resource could be
found for that jukebox.

Resolution
Perform one of these to resolve the error:
l Ensure the correct jukebox name or server is specified.
l Ensure the jukebox resource exists. If it does not, create one with jbconfig.

Jukebox '<jukebox>' is currently servicing an operation <operation_name>. Try again later. (31851) 217
Messages: J

Jukebox '<jukebox>' is unavailable. <jukebox_status>. (31832)

Type
Notification

Source
nsrmmgd

Description
The specified jukebox is unavailable.

Resolution
Ensure that the jukebox is available and retry the operation.

Jukebox '<jukebox>' only has <int> KB available on <int> volume(s).

Type
Notification

Source
nsrmmd

Description
This message might appear when:
l There is only a single writable volume.
l The unused capacity on all of the volumes in the autochanger (jukebox) is lower
than the low-water mark specified for the Minimum Space attribute in the
Jukebox resource. By default, the Minimum Space attribute is 7GB.

Each time a mount operation is performed in an autochanger, a check is performed

to determine the amount of free space available on all of the volumes contained in
the autochanger.

Resolution
Complete one or both of these tasks to resolve this error:
l Reset the Minimum Space attribute in the Jukebox resource.
l Label and load the autochanger with writable volumes.

Jukebox '<jukebox>' STL private data area not configured. (15226)

Type
Noncritical Error

Source
nsrlcpd

218 EMC NetWorker 9.0.x Error Message Guide

 Messages: J

Description
The nsrlcpd process failed to initialize properly. A required data structure, the private
data area, is set to NULL. The nsrlcpd process was unable to allocate memory for its
private data.

Resolution
No action required.

Jukebox reported '<decimal>' drive(s).There appears to be some

hardware problem(s) with your jukebox. Please consult your
device's documentation or vendor for assistance. (15813)
Type
Notification

Source
jbconfig

Description
There are discrepancies between actually configured resources, and what the
Removable Storage has determined to be configured.

Resolution
Complete these steps to resolve this error:
1. Check that Removable Storage service has started.
2. Check the hardware configuration.
3. Check the Removable Storage configuration.
4. Check the NetWorker Resources Inventory in the Removable Storage Microsoft
Management Console (MMC) snap-in.

Jukebox resource is corrupt. Cannot find slot # <int>. (15595)

Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program detected a corrupt jukebox resource.

Resolution
The jukebox may have been edited and left in an invalid state. Delete the resource
and re-create it with the jbconfig command.

Jukebox reported '<decimal>' drive(s).There appears to be some hardware problem(s) with your jukebox. Please consult your 219
device's documentation or vendor for assistance. (15813)
Messages: J

If the problem persists, go to https://support.emc.com/ for technical assistance.

JZ006: Caught IO Exception: java.io.IOException: JZ0EM: End of

Data
Type
Notification

Source
Console database

Description
Not enough disk space is available on the Console server for the Console database
to commit data.

Resolution
Free disk space on the Console server and retry the operation.

220 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 12
Messages: K

This section contains these message descriptions:

l Killing pid <pid>. (42974)..................................................................................... 222

Messages: K 221
Messages: K

Killing pid <pid>. (42974)

Type
Notification

Source
savegrp

Description
The currently running backup process was aborted. Consequently, the savegrp
process is shutting down all of its associated subprocesses. The process ID for each
subprocess that savegrp is terminating is specified in this message.

Resolution
If you did not terminate the backup session:
l Look through the daemon logfile to determine why savegrp is terminating these
subprocesses.
l Verify that the network protocols are functioning properly. Test by running ping.
l In the Group resource, increase the value assigned to the Client Retries and
Inactivity Timeout attributes.
l Try the backup operation again.

222 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 13
Messages: L

This section contains these message descriptions:

l Label a volume for pool '<pool>'. (29480).............................................................224

l Label: <volume_label>, pool: <pool_name>, capacity: <volume_capacity>. (15637)
........................................................................................................................... 224
l Label: <volume_label>, pool: <pool_name>, capacity: <volume_capacity>. (15637)
........................................................................................................................... 224
l libi_stl_verify_src_dst: invalid tag type <tag_type>. (16160).................................225
l LDAP bind failed because the server is down.......................................................225
l Library: <library_name>, cmd id: <cmd_id>: invalid source for load command. (15230)
........................................................................................................................... 225
l Library: <library_name>, cmdid: <cmd_id>: invalid source for unload command.
(15233)...............................................................................................................226
l License enabler #<enabler> (<product>) will expire in <int> day(s). (7774).............. 226
l Line number <line number> of device map file <file_path> is too long.................... 227
l Lost connection to server, exiting. (7135)............................................................227

Messages: L 223
Messages: L

Label a volume for pool '<pool>'. (29480)

Type
Informational

Source
nsrd

Description
NetWorker software is labeling a new volume.

Resolution
No action required.

Label: <volume_label>, pool: <pool_name>, capacity:

<volume_capacity>. (15637)
Type
Notification

Source
nsrmmgd

Description
This message is a progress update for a label operation.

Resolution
No action required.

Label: <volume_label>, pool: <pool_name>, capacity:

<volume_capacity>. (15637)
Type
Notification

Source
nsrmmgd

Description
This message is a progress update for a label operation.

Resolution
No action required.

224 EMC NetWorker 9.0.x Error Message Guide

 Messages: L

libi_stl_verify_src_dst: invalid tag type <tag_type>. (16160)

Type
Noncritical Error

Source
nsrlcpd

Description
The tag_attrlist tag type could not be validated

Resolution
No action required.

LDAP bind failed because the server is down

Type
fatal

Source
gstd

Description
Appears in the Configure Login Authentication wizard when:
l The Port Number defined for the LDAP or AD server is incorrect.
l The LDAP or AD host name specified in the Provider Server Name field is
incorrect or the hostname is not resolveable.

Resolution
Correct the port number specification, host name, or host name resolution as
required.

Library: <library_name>, cmd id: <cmd_id>: invalid source for load

command. (15230)
Type
Informational

Source
nsrlcpd

Description
The source location specified in a received load command is invalid or NULL. The
variables are defined as follows:
l <library_name>: The name of the library commanded.

libi_stl_verify_src_dst: invalid tag type <tag_type>. (16160) 225

Messages: L

l <cmd_id>: A unique command identifier specified by the nsrmmgd process.

Resolution
No action required. The command is unattempted.

Library: <library_name>, cmdid: <cmd_id>: invalid source for

unload command. (15233)
Type
Informational

Source
nsrlcpd

Description
The source location specified in a received unload command is invalid or NULL. The
variables are defined as follows:
l <library_name>: The name of the library commanded.
l <cmd_id>: A unique command identifier specified by the nsrmmgd process.

Resolution
No action required. The command is unattempted.

License enabler #<enabler> (<product>) will expire in <int> day(s).

(7774)
Type
Notification

Source
lgtolmd, nsrd

Description
The specified enabler expires in the specified number of days.

Resolution
Complete one or both of these tasks to resolve this error:
l Authorize the specified enabler code by using the lgtolic -u -a command.
l If you do not have an authorization code for this enabler, contact EMC Licensing
and Registration.

226 EMC NetWorker 9.0.x Error Message Guide

 Messages: L

Line number <line number> of device map file <file_path> is too

long.
Type
Notification

Source
nsrmmgd

Description
This message is logged to daemon log by nsrmmgd when it fails to parse a line in the
media map file (/nsr/smdevmap.txt).

Resolution
Obtain a new media map file, or remove or fix the corrupt line.

Lost connection to server, exiting. (7135)

Type
Notification

Source
save

Description
A License resource could not be created on the backup server. As a result, the
backup of the named filesystem was started but the connection to the server was
lost during the backup.

Possible causes include:

l The server machine rebooted.
l One or more server daemon processes were stopped by the system
administrator.
l One or more server daemon processes were stopped by the system due to
overwriting the binary or a disk error in swap space.
l A transport problem caused the network connection to be dropped by the
operating system.

Resolution
Ensure that both the GEMS licensing daemon (gemslmd) and the EMC Licensing
daemon (lgtolmd) are not running on the same server, then restart the save at a later
time.

Line number <line number> of device map file <file_path> is too long. 227
Messages: L

228 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 14
Messages: M

This section contains these message descriptions:

l MCHK error partial volume record. (9804)............................................................230

l MCHK delete volume with invalid id, volid: <vol_id> name: <vol> flags: <hex> kb:
<string> files: <long_unsigned> tm at: <time>..........................................................230
l MCHK failed updating volume volid: <vol_id> name: <vol> flags: <hex> kb: <string>
files: <long_unsigned> tm at: <time>......................................................................230
l MCHK invalid id delete saveset ssid: <save_set_id> host: '<client_id>' name: '<client>'
flags: <hex> size: <string> files: <string> ctime: <date_time>.................................... 231
l MCHK patching ssid: <save_set_id> host: '<client_id>' name: '<client>' flags: <hex>
size: <string> files: <string> ctime: <date_time>...................................................... 231
l MCHK save set update ssid: <save_set_id> host: '<client_id>' name: '<client>' flags:
<hex> size: <string> files: <string> ctime: <date_time>..............................................232
l Media db checksum check failed. (10104).......................................................... 232
l Media db is checking btrees. (10100)................................................................. 233
l Media db is cross checking the save sets. (9777)................................................233
l Media db is cross checking the volumes. (9778)................................................. 233
l Media db is record checking. (10111)................................................................. 234
l Media db shutdown aborted file '<file>'. (32289)..................................................234
l Media db shutdown, aborting. (9786)................................................................. 235
l Media db verifying checksums. (10103).............................................................. 235
l Media notice: check storage node: (nsrmmd missing from polling reply.............. 235
l Media waiting (or critical): backup to pool ’Default’ waiting for 1 writable backup
tape or disk.........................................................................................................236
l Microsoft recommends simultaneous recovery of VSS SYSTEM BOOT, VSS SYSTEM
FILESET, and VSS SYSTEM SERVICES and they have not all been selected. (17438)
........................................................................................................................... 236

Messages: M 229
Messages: M

MCHK error partial volume record. (9804)

Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is being recovered through
mmrecov or at startup when the media database has been improperly shutdown. The
volumes are searched for invalid IDs. If the volume record cannot be read, it is
discarded.

Resolution
If the problem persists, go to https://support.emc.com/ for technical assistance.

MCHK delete volume with invalid id, volid: <vol_id> name: <vol>
flags: <hex> kb: <string> files: <long_unsigned> tm at: <time>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message can appear if the media database is recovered through the mmrecov
process, or at startup of the media database if it had previously been improperly
shut down.

The volumes are searched for invalid IDs and if an invalid ID is found, it is discarded
or patched.

Resolution
If the problem persists, go to https://support.emc.com/ for technical assistance.

MCHK failed updating volume volid: <vol_id> name: <vol> flags:

<hex> kb: <string> files: <long_unsigned> tm at: <time>.
Type
Noncritical Error

Source
nsrmmdbd

230 EMC NetWorker 9.0.x Error Message Guide

 Messages: M

Description
This message can appear if the media database is recovered through the mmrecov
process, or at startup of the media database if it had previously been improperly
shut down.

A volume with an invalid ID was found, but the correction failed to create a new ID.

Resolution
If the problem persists, go to https://support.emc.com/ for technical assistance.

MCHK invalid id delete saveset ssid: <save_set_id> host:

'<client_id>' name: '<client>' flags: <hex> size: <string> files:
<string> ctime: <date_time>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message can appear if the media database is recovered through the mmrecov
process, or at startup of the media database if it had previously been improperly
shut down.

The save sets are searched for invalid IDs. If an invalid ID is found, the record is
discarded or patched.

Resolution
If the problem persists, go to https://support.emc.com/ for technical assistance.

MCHK patching ssid: <save_set_id> host: '<client_id>' name:

'<client>' flags: <hex> size: <string> files: <string> ctime:
<date_time>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message can appear if the media database is recovered through the mmrecov
process, or at startup of the media database if it had previously been improperly
shut down.

MCHK invalid id delete saveset ssid: <save_set_id> host: '<client_id>' name: '<client>' flags: <hex> size: <string> files: <string> ctime: 231
<date_time>.
Messages: M

A save set with an invalid ID was found and a new temporary save set ID was created
for the save set. The save set will be cross-checked the next time nsrim runs, since
no volume has been updated with the save set ID.

Resolution
If the problem persists, go to https://support.emc.com/ for technical assistance.

MCHK save set update ssid: <save_set_id> host: '<client_id>'

name: '<client>' flags: <hex> size: <string> files: <string> ctime:
<date_time>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message can appear if the media database is recovered through the mmrecov
process, or at startup of the media database if it had previously been improperly
shut down.

A save set with an invalid ID was found and an attempt to create a new ID failed.

Resolution
If the problem is persists, go to https://support.emc.com/ for technical assistance

Media db checksum check failed. (10104)

Type
Notification

Source
nsrmmdbd

Description
This message indicates the checksum verification failed. Checksum verification is
performed whenever one of these events occurs:
l The command nsrim -M is run.
l An improper shutdown is detected by nsrmmdbd.

Verification is performed after the database has been scavenged. This message is
reported if the last query cannot be properly closed.

Resolution
Go to https://support.emc.com/ for technical assistance.

232 EMC NetWorker 9.0.x Error Message Guide

 Messages: M

Media db is checking btrees. (10100)

Type
Informational

Source
nsrmmdbd

Description
This message indicates the internal btree index verification has started. The
verification is performed whenever one of these events occurs:
l The command nsrim -M is run.
l An improper shutdown is detected by nsrmmdbd.

This verification is performed after the database checksums are verified.

Resolution
No action required.

Media db is cross checking the save sets. (9777)

Type
Informational

Source
nsrmmdbd

Description
The verification is performed whenever one of these events occurs:
l The command nsrim -M is run.
l An improper shutdown is detected by nsrmmdbd.

This verification occurs after the database is scavenged.

Resolution
No action required.

Media db is cross checking the volumes. (9778)

Type
Informational

Source
nsrmmdbd

Media db is checking btrees. (10100) 233

Messages: M

Description
The verification is performed whenever one of these events occurs:
l The command nsrim -M is run.
l An improper shutdown is detected by nsrmmdbd.

This verification occurs after the database is scavenged.

Resolution
No action required.

Media db is record checking. (10111)

Type
Informational

Source
nsrmmdbd

Description
This message indicates that NetWorker software has begun to verify the internal IDs
and records of the volumes and save sets.

The verification is performed whenever one of these events occurs:

l The command nsrim -M is run.
l An improper shutdown is detected by nsrmmdbd.

This verification occurs after the save set and volume cross-checks are complete.

Resolution
No action required.

Media db shutdown aborted file '<file>'. (32289)

Type
Informational

Source
nsrmmdbd

Description
This message can appear when a request to shut down the media database occurs.
The media database was saving the database to this file when the abort was
received.

Resolution
No action required.

234 EMC NetWorker 9.0.x Error Message Guide

 Messages: M

Media db shutdown, aborting. (9786)

Type
Informational

Source
nsrmmdbd

Description
This message is logged when the NetWorker server requests the media database be
shutdown. The media database exits the current operation and logs this message.

Resolution
No action required.

Media db verifying checksums. (10103)

Type
Informational

Source
nsrmmdbd

Description
This message indicates the start of the checksum verification of all records in the
media database.

The verification is performed whenever one of these events occurs:

l The command nsrim -M is run.
l An improper shutdown is detected by nsrmmdbd.

This verification is performed after the database is scavenged.

Resolution
No action required.

Media notice: check storage node: (nsrmmd missing from polling

reply
Type
Informational

Source
nsrmmd

Media db shutdown, aborting. (9786) 235

Messages: M

Description
Too many nsrmmd processes are running.

Resolution
Go to https://support.emc.com/ for technical assistance.

Media waiting (or critical): backup to pool ’Default’ waiting for 1

writable backup tape or disk
Type
Informational

Source

Description
If the media pools are not properly configured for backup, an error message similar
to this may appear in the Monitoring Alerts tab in the Administration window.

Resolution
Even if you use customized media pools, ensure that appropriate storage devices
and media are available for the Default media pool for cases when the NetWorker
server directs save streams there.

Microsoft recommends simultaneous recovery of VSS SYSTEM

BOOT, VSS SYSTEM FILESET, and VSS SYSTEM SERVICES and they
have not all been selected. (17438)
Type
Informational

Source
winworkr

Description
NetWorker software has detected that you are attempting to recover VSS SYSTEM
save sets, but VSS SYSTEM BOOT, VSS SYSTEM FILESET, and VSS SYSTEM SERVICES
are not selected. Although simultaneous recovery of these three save sets is not
mandatory, Microsoft recommends it to ensure proper recovery of the entire system,
especially in a disaster-recovery situation. In addition, failure to recover these save
sets simultaneously could result in a system malfunction after the recovery
operation is complete.

Resolution
Click OK to return to the previous screen and make changes, if appropriate.

You have the option of not recovering certain items within VSS SYSTEM SERVICES,
such as the MSDE writer for Microsoft SQL Server (which is available only if you are

236 EMC NetWorker 9.0.x Error Message Guide

 Messages: M

running Microsoft SQL Server). This option to clear individual items is available only
with VSS SYSTEM SERVICES.

Microsoft recommends simultaneous recovery of VSS SYSTEM BOOT, VSS SYSTEM FILESET, and VSS SYSTEM SERVICES and they 237
have not all been selected. (17438)
Messages: M

238 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 15
Messages: N

This section contains these message descriptions:

l Name '<host_name>' should be a valid hostname. (11486)..................................241

l NDMP SCSI open: the device is in use NDMP Service Log: Privilege conflict while
putting persistent reservation on the device. (42617)......................................... 241
l Need a base enabler to authorize '<product>' license. (664).................................241
l Network connection could not be established with client '<client>'. (6906).......... 242
l NetWorker media: (notice) check storage node: <storage_node> (Program not
registered............................................................................................................242
l NetWorker server '<server>' is not in the servers file for the NetWorker client '<client>'.
(7123).................................................................................................................242
l NetWorker will not overwrite EDM label <EDM_label>. (15346)............................. 243
l No '<client_resource>' resource for client '<client>'. (7208)....................................243
l No configured jukebox devices exist on this server. (15583)............................... 244
l No devices are configured on jukebox '<jukebox>'. (31902)................................. 244
l No eligible volumes found on the cloud...............................................................244
l No entry in hieracrchy ‘ou=orgname,dc=domain_component1,
dc=domain_component2’ dc=domain_component3’.......................................... 245
l No jukeboxes are configured on this server. (15591)...........................................245
l No jukeboxes are currently usable. (15776)........................................................ 245
l No jukebox devices are configured on host '<host_name>'. (15425).....................246
l No library volumes allocated for jukebox '<jukebox>'. Use a NetWorker
administration program to allocate volumes. (15736)......................................... 246
l No matching devices; check storage nodes, devices or pools. (11390)................247
l No matching devices found when backing up to HACMP devices......................... 247
l Nonexistent cloneid for ssid................................................................................ 248
l No PAX threads available.................................................................................... 248
l No such device or address.................................................................................. 248
l No tape label found. (8540)................................................................................ 250
l No usable jukebox is accessible from this host. (15777)..................................... 250
l No VSS license was obtained for this save operation. The files were backed up using
the legacy method; no snapshot was created...................................................... 251
l No writers found for this saveset: <vss_saveset>. (5299)......................................251
l nsrd: log event failed: bad file number................................................................ 252
l nsrd: log event failed: not enough space............................................................. 252
l nsrd: media emergency: cannot fetch volume db entry........................................ 252
l nsrd: media info: restarting nsrmmd # on <storage_node>................................... 253
l nsrd: registration info event: server is disabled copy violation.............................253
l nsrd svc_tcp: svcfd_create: Too many open files................................................. 254
l nsrexecd on '<client>' is unavailable. Using rsh instead. (7110)........................... 254
l nsrexecd: User 'username' on machine 'hostname' is not on 'administrator' list..255
l NSR group Default exited with return code <int>. (4210)....................................... 255
l NSR info Migration unsuccessful: Unable to rename original media database: The
process cannot access the file because it is being used by another process. (Win32
error 0x20).......................................................................................................... 255
l nsrmmdbd cannot reconnect to RAP, shutting down. (10114)............................. 256

Messages: N 239
Messages: N

l nsrmmdbd cannot reconnect to RAP, retrying. (10113)........................................ 256

l nsrmon was terminated by a signal <signal>. (14154).......................................... 257
l nsrndmp_save: data connect: failed to establish connection.............................. 258
l nsrndmp_save: get extention list: communication failure.................................... 259
l NSR server '<server>:' client ‘virtual_hostname’ is not properly configured on the
NetWorker Server................................................................................................ 259
l NSR server '<server>:' <error_string> — SHAREPOINT: unauthorized feature. (7159)
........................................................................................................................... 259
l NTFS Change Journal will not be used for this save. <string>................................. 260

240 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Name '<host_name>' should be a valid hostname. (11486)

Type
Notification

Source
nsrd

Description
The hostname entered for a jukebox Server Network Interface attribute is invalid.

Resolution
Enter a valid hostname.

NDMP SCSI open: the device is in use NDMP Service Log:

Privilege conflict while putting persistent reservation on the
device. (42617)
Type
Notification

Source
jbconfig

Description
During jbconfig of an ndmp jukebox, if you have more than one ndmp jukebox and it
has already been configured within NetWorker, these error messages appear.
NetWorker is attempting to open the already configured ndmp devices during its
basic check, but cannot open the jukebox because it is in use by NetWorker.

Resolution
Continue to configure the second device. If jbconfig succeeds for the second
jukebox, ignore these error messages.

Need a base enabler to authorize '<product>' license. (664)

Type
Notification

Source
nsrd

Description
There was an attempt to authorize a product or feature license before the associated
base enabler was entered.

Name '<host_name>' should be a valid hostname. (11486) 241

Messages: N

Resolution
Obtain a base enabler and enter it into the License Manager database by using the
lgtolic -c command.

Network connection could not be established with client

'<client>'. (6906)
Type
Informational

Source
nsrexec

Description
Could not back up the specified client. A successful connection with the client could
not be established.

Resolution
Verify network connectivity between the client and server.

NetWorker media: (notice) check storage node: <storage_node>

(Program not registered
Type
Notification

Source
nsrmmd

Description
The storage node has not been properly configured.

Resolution
Go to https://support.emc.com/ for technical assistance.

NetWorker server '<server>' is not in the servers file for the

NetWorker client '<client>'. (7123)
Type
Notification

Source
nsrexecd

242 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Description
An operation was attempted on a NetWorker client from a NetWorker server whose
hostname is not in the client’s Servers file.

Resolution
Add the name of the NetWorker server to the Servers file on the remote client.

NetWorker will not overwrite EDM label <EDM_label>. (15346)

Type
Informational

Source
nsrmmgd

Description
A label operation was requested for an EDM volume.

Resolution
No action required.

No '<client_resource>' resource for client '<client>'. (7208)

Type
Fatal Error

Source
savegrp, savepnpc

Description
The savefs program was unable to locate the client information associated with the
specified client. When the -c option is used with the savegrp command, only the
specified clients are used for the operation. This problem might occur when:
l The client’s hostname changes.
l The Client resource for the specified client is deleted during a backup session.

Resolution
Complete one or more of the following tasks to resolve this error:
l Check the validity of the client’s hostname by using ping and nslookup.
l Ensure that the alias associated with the client is specified in the Aliases
attribute of the associated Client resource.
l Ensure that the Client resource is defined.

NetWorker will not overwrite EDM label <EDM_label>. (15346) 243

Messages: N

No configured jukebox devices exist on this server. (15583)

Type
Notification

Source
nsrmmgd

Description
NetWorker software cannot find any configured jukebox devices.

Resolution
Configure new jukeboxes, or add devices to already-configured jukeboxes.

No devices are configured on jukebox '<jukebox>'. (31902)

Type
Internal Error

Source
nsrmmgd

Description
The specified jukebox has no devices configured.

Resolution
Use the jbedit command to add devices to the jukebox.

No eligible volumes found on the cloud

Type
fatal error

Source
nsrmmd

Description
The NetWorker software could not find any labeled volumes on the cloud for this set
of credentials.

Resolution
Label a new volume on the device to mount it.

244 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Note

A volume labeled with one set of credentials is not visible to a device that has
another set of credentials.

No entry in hieracrchy ‘ou=orgname,dc=domain_component1,

dc=domain_component2’ dc=domain_component3’
Type
Fatal

Source
gstd

Description
Appears in the Configure Login Authentication window when the attribute value
referenced in the error message is incorrect or the LDAP or AD authority cannot be
validated.

Resolution
Refer to the Console Server Management chapter in the NetWorker Administration
Guide details.

No jukeboxes are configured on this server. (15591)

Type
Notification

Source
nsrmmgd

Description
The NetWorker server has no configured jukeboxes.

Resolution
Configure new jukeboxes, if necessary.

No jukeboxes are currently usable. (15776)

Type
Notification

Source
nsrjb

No entry in hieracrchy ‘ou=orgname,dc=domain_component1, dc=domain_component2’ dc=domain_component3’ 245

Messages: N

Description
An nsrjb command ran without a specified jukebox name. The nsrjb program
attempted to find a jukebox and determined that none were enabled and ready to
accept commands.

Resolution
Ensure that the jukeboxes are enabled. Check the daemon log to determine whether
NetWorker software automatically disabled the jukebox due to repeated problems. If
the jukebox was automatically disabled due to errors, fix the errors and reset the
Enabled attribute to Yes.

If the jukeboxes are enabled, check their Ready attribute. This attribute is read-only
and is set automatically by nsrmmgd once an enabled jukebox has completed its
start-up inventory. If the jukebox was recently enabled, wait for the inventory to
complete so that nsrmmgd can mark the jukebox as ready. If sufficient time has
passed for the inventory, check the daemon logs for any error messages that relate
to the inventory for the jukebox.

No jukebox devices are configured on host '<host_name>'.

(15425)
Type
Notification

Source
nsrmmgd

Description
The jukebox has no devices configured on the specified host.

Resolution
Retry the operation specifying a different host.

No library volumes allocated for jukebox '<jukebox>'. Use a

NetWorker administration program to allocate volumes. (15736)
Type
Notification

Source
nsrjb, nsrd

Description
An operation was attempted for the specified RSM jukebox, but no allocated
volumes were found.

246 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Resolution
Allocate volumes to the specified jukebox before retrying the operation.

No matching devices; check storage nodes, devices or pools.

(11390)
Type
Notification

Source
nsrd

Description
This message might appear when:
l The storage node specified in the Storage Nodes attribute of the Client resource
does not have a local device. The backup server attempted to back up the client
to a storage node with a local device, but the storage node is not specified in the
Storage Nodes attribute of the Client resource.
l This storage node is not listed in the Storage Nodes attribute of the Client
resource.
l The storage node has two network interface cards: NIC-1 and NIC-2. Some
backups are configured to go to NIC-1 and others to NIC-2. The Storage Nodes
attribute in the Client resource lists NIC-2, but NIC-2 is not listed as an alias
within the storage node’s associated Client resource.

Resolution
Complete one or more of the following tasks to resolve this error:
l Ensure the correct path is specified for the device in the Devices attribute of the
storage node’s associated Pool resource.
l Ensure that the Enabled attribute of the associated Device resource is set to Yes.
l Ensure that the Storage Nodes attribute of the associated Client resource
includes a storage node with one or more enabled devices in the associated Pool
resource.
l Ensure that the network interface cards associated with the storage node are
configured correctly.
l Go to https://support.emc.com/ for technical assistance.

No matching devices found when backing up to HACMP devices

Type
Notification

Source
nsrd

No matching devices; check storage nodes, devices or pools. (11390) 247

Messages: N

Description
Appears when backups to devices attached to an AIX HACMP cluster fail because the
physical node name is not configured with an IP address attached to the primary
NIC.

Resolution
Configure the physical node IP address on the primary NIC.

Nonexistent cloneid for ssid.

Type
Notification

Source
nsrd

Description
This problem might occur when:
l The specified clone ID does not exist or is not associated with the specified save
set ID (ssid).
l Automatic cloning is attempted with a single staging policy.

Resolution
Complete one or more of the following tasks to resolve this error:
l Verify that the specified ID exists by using the mminfo -S command.
l Increase NetWorker server parallelism.
l Increase high water mark value to above 10 percent.

No PAX threads available

Type
Notification

Description
Appears in the server_log on the NDMP Data Server when the client parallelism value
for an EMC Celerra client exceeds what the EMC Celerra can support.

Resolution
Adjust the client parallelism attribute to a value that the Celerra supports. Refer to
the NetWorker Support for NDMP chapter in the NetWorker Administration Guide for
details.

No such device or address.

Type
Notification

248 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Source
nsrmmd

Description
The nsrmmd process is unable to access the device or specified device address. This
problem might occur when:
l The path pointing to the device does not exist.
l The path specified in the devices associated configuration file is inaccurate.
l The devices within the autochanger are configured in the wrong order. For
example, the tape is mounted in drive 1 and the device’s path /def/rmt/0cbn
points to drive 2.

Resolution
Complete one or more of the following tasks to resolve this error:
l Verify that the path pointing to the device exists.
l Verify that the specified path is accessible.
l Verify that the drives are configured in the correct order, if using an autochanger.

To determine if write operations are being directed to the appropriate device, write to
a tape loaded in one of the drives by using tar.

If this tar operation fails, change the drive order by completing the following steps:
1. Delete the Jukebox resource and devices by using NetWorker Console.
2. Reconfigure the Jukebox resource by using jbconfig and specify the order of the
devices.

Reconfigure the Jukebox resource on UNIX

To reconfigure the jukebox resource on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a
command.
2. Change the name of the Jukebox resource file from nsrjb.res to
nsrjb.res.old by using the mv command. By default, this file is located in
the /nsr/res directory.
3. Restart the NetWorker daemons by using the startup script.
4. Configure the Jukebox resource by using the jbconfig command and specify
the order of the devices.
5. Delete and reenter the Autochanger Module’s enabler and authorization codes.

Reconfigure the Jukebox resource on Windows

To reconfigure the jukebox resource on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Change the name of the Jukebox resource file from nsrjb.res to
nsrjb.res.old. By default, this file is located in the %SystemDrive%
\Program Files\Legato\nsr\res directory.

No such device or address. 249

Messages: N

3. Restart the NetWorker server services by selecting NetWorker Backup and

Recover Sever from the Services control panel, then click Start.
4. Configure the Jukebox resource by using the jbconfig command. Specify the
order of the devices.
5. Delete and reenter the Autochanger Module’s enabler and authorization codes.

No tape label found. (8540)

Type
Noncritical Error

Source
nsrmmd

Description
This message might appear when:
l There is no volume label defined for the specified volume.
l The Jukebox resource on the backup server is not synchronized with the physical
autochanger (jukebox).

Resolution
Complete one or both of the following tasks to resolve this error:
l If this problem occurred while labeling a tape, the backup server takes the
necessary measures to recover from this error.
l If this problem occurred during a backup or recover operation, the autochanger
is not synchronized with the Jukebox resource. To synchronize the Jukebox
resource with the physical autochanger:
1. Reset the autochanger by using the nrjb -H -E command.
2. Inventory the autochanger by using the nsrjb -I command.

No usable jukebox is accessible from this host. (15777)

Type
Notification

Source
nsrjb

Description
An nsrjb command ran without a specified jukebox name. The nsrjb program
attempted to find a jukebox and determined that none were enabled and ready to
accept commands.

Resolution
Ensure that jukeboxes are enabled. Check the daemon log file to determine whether
NetWorker software automatically disabled the jukebox due to repeated problems. If

250 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

the jukebox was automatically disabled due to errors, fix the errors, then reset the
Enabled attribute to Yes.

If the jukeboxes are enabled, check their Ready attribute. This attribute is read-only
and is set automatically by nsrmmgd once an enabled jukebox has completed its
start-up inventory. If the jukebox was recently enabled, wait for the inventory to
complete so that nsrmmgd can mark the jukebox as ready. If sufficient time has
passed for the inventory, check the daemon logs for any error messages that relate
to the inventory for the jukebox.

No VSS license was obtained for this save operation. The files
were backed up using the legacy method; no snapshot was
created.
Type
Informational

Source
save, winworkr

Description
NetWorker software was unable to obtain a VSS client license, and as a result, could
not create a snapshot. Since the presence of a VSS client license is required to use
VSS technology, the selected files were backed up using the legacy backup method.

Resolution
No action required. To prevent this error from occuring again, confirm that VSS is
enabled and an adequate number of VSS client licenses are present. If licensing
appears to be sufficient and the error persists, go to https://support.emc.com/ for
technical assistance.

No writers found for this saveset: <vss_saveset>. (5299)

Type
Informational

Source
save

Description
The specified save set is empty. This message occurs when no VSS writers are
assigned to a save set.

Resolution
Assign VSS writers to the save set.

No VSS license was obtained for this save operation. The files were backed up using the legacy method; no snapshot was 251
created.
Messages: N

nsrd: log event failed: bad file number

Type
Notification

Source
nsrd

Description
This message in conjunction with failed client connections indicates that the
NetWorker server is low on system resources.

Resolution
Complete one or more of the following tasks to resolve this error:
l Increase the number of file descriptors.
l Go to https://support.emc.com/ for technical assistance.

nsrd: log event failed: not enough space

Type
Notification

Source
nsrd

Description
This message in conjunction with failed backups or NetWorker becoming
unresponsive, indicates that the operating system is running out of file descriptors.

Resolution
Complete one or more of the following tasks to resolve this error:
l Increase the number of file descriptors.
l Ensure save groups do not contain more than 25 clients.
l Create additional save groups and stagger the backups start times so that they
do not overlap. Most of the client backups in one save group should be complete
before the next Save Group starts.
l Change all NetWorker client parallelism settings to 2.
l Change the Savegrp Parallelism attribute for each save group to 40 or 50.

nsrd: media emergency: cannot fetch volume db entry

Type
Notification

252 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Source
nsrd

Description
This message can occur when the NetWorker server is backing up many clients at
once.

Resolution
Complete one or more of the following tasks to resolve this error:
l Lower NetWorker server parallelism in 10 percent increments until the error
message is no longer reported.
l Go to https://support.emc.com/ for technical assistance.

nsrd: media info: restarting nsrmmd # on <storage_node>

Type
Informational

Source
nsrd

Description
Too many nsrmmd processes are running.

Resolution
Go to https://support.emc.com/ for technical assistance.

nsrd: registration info event: server is disabled copy violation

Type
Notification

Source
nsrd

Description
If a network interface card (NIC) is installed on the computer, and it has a different IP
address and alias than the existing NIC, NetWorker software assumes another
system is running the same licenses and it disables the NetWorker server.

Resolution
Add all server aliases related to any additional network interfaces to the alias list of
the NetWorker server.

nsrd: media info: restarting nsrmmd # on <storage_node> 253

Messages: N

nsrd svc_tcp: svcfd_create: Too many open files

Type
Error

Source
nsrd

Description
If a very large number of devices are set up on a UNIX or Linux server, this error
message may be output during backup operations.

Resolution
Increase the ulimit open file size so that it is more than five times the number of
NetWorker devices, including read-only AFTDs (advanced file type device).

To check the current open file limit:

l Enter ulimit -a at a command prompt on the NetWorker server.

To change the open files limit:

1. Stop the NetWorker server. For information about stopping and starting a
NetWorker server, refer to the EMC NetWorker Release 7.6 Administration Guide.
2. Enter the following at a command prompt:

ulimit -n open_file_limit

Where open_file_limit is the maximum number of open files.

3. Restart the NetWorker server.

nsrexecd on '<client>' is unavailable. Using rsh instead. (7110)

Type
Informational

Source
savegrp

Description
The nsrexecd service on the specified client is not running or is unavailable. The
savegrp program will attempt to run the backup process by using the rsh service.
This enables backward compatibility with older versions of savegrp. To determine
which RPC services are currently running on the client, use the rpcinfo -p client_name
command.

If there are no RPC services running on the specified client, this message might also
indicate the following:
l The portmapper or rpcbind service is not running.

254 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

l The version of the portmapper or rpcbind service is incompatible with this

version of savegrp.
l RPC configuration files are missing or corrupted.
l TCP/IP stack is not configured correctly.

Resolution
No action required.

nsrexecd: User 'username' on machine 'hostname' is not on

'administrator' list.
Type
Notification

Source

Description
This error occurs when you need to update the NSR system port ranges resource. The
section "Enabling updates of the NSR system port ranges resource" in the EMC
NetWorker Security Configuration Guide describes how to enable user access to
update the NSR system port ranges resource.

NSR group Default exited with return code <int>. (4210)

Type
Notification

Source
nsrd

Description
A savegrp operation failed. The cause is usually explained in the previous message
in the associated backup server’s log file.

Resolution
Refer to surrounding messages in the associated backup server’s log file to
determine the appropriate action.

NSR info Migration unsuccessful: Unable to rename original

media database: The process cannot access the file because it is
being used by another process. (Win32 error 0x20)
Type
Notification

nsrexecd: User 'username' on machine 'hostname' is not on 'administrator' list. 255

Messages: N

Source
daemon.raw

Description
This error appears if you perform any NetWorker commands while the media
database conversion is in progress. The migration will fail if this occurs.

Workaround
If the migration fails, stop the NetWorker command, then stop and restart the
NetWorker server daemons to perform the media database conversion again.

nsrmmdbd cannot reconnect to RAP, shutting down. (10114)

Type
Fatal Error

Source
nsrmmdbd

Description
This message occurs when the media database reconnects to the resource allocation
protocol (RAP) database. This may occur when the nsrmmdbd program receives a
hint.

The hint is sent when the Client or Policy resources are updated, so nsrmmdbd has
to date information to apply browse and retention policies to save sets. The
nsrmmdbd program attempts to reconnect configured number of times until it gives
up and logs this message before shutting down.

Resolution
Go to https://support.emc.com/ for technical assistance.

nsrmmdbd cannot reconnect to RAP, retrying. (10113)

Type
Notification

Source
nsrmmdbd

Description
This message occurs when the media database reconnects to the resource allocation
protocol (RAP) database. This may occur when the nsrmmdbd program receives a
hint.

The hint is sent when the Client or Policy resources are updated, so nsrmmdbd has
to date information to apply Browse and Retention policies. If the media database is
unable to reconnect with RAP, a fatal error message will follow.

256 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Resolution
Verify the configuration of the network interface cards associated with the storage
node.

To configure the network interface cards:

1. In the Client resource, add NIC-2 as an alias.
2. Set up a device for the particular NIC.
For example, rd=omega:/dev/rmt/1mbn creates a device called /dev/rmt/1mbn
on a storage node named omega.

If the problem persists, go to https://support.emc.com/ for technical assistance.

nsrmon was terminated by a signal <signal>. (14154)

Type
Notification

Source
nsrd

Description
Multiple nsrmon sessions were running at the same time and the sessions did not
properly synchronize their updates to the nsrd process.

When you issue a command to an autochanger attached to a storage node, the

requested processes fail if multiple nsrmon requests are pending for a single
instance of the nsrmmd process. The first instance of nsrmon does not terminate
properly because of a timeout. Subsequent requests made to nsrmmd fail.

The nsrmon service monitors nsrmmd processes running remotely. You can
configure the following parameters within the Server Setup to control the behavior of
nsrmon:
l nsrmmd polling interval (1-60 minutes) — Specifies the number of minutes
between storage node polls.
l nsrmmd restart interval (0-60 minutes) — Specifies the number of minutes
between nsrmmd restarts. A value of 0 indicates that nsrmmd restarts
immediately.
l nsrmmd control timeout (2-30 minutes) — Specifies the number of minutes for
nsrmmd to wait between storage node requests.
l NSR_MMDCONTROL (default is 2 minutes) — Specifies the number of minutes
that nsrd waits until timing out a remote daemon request. Set as an
environmental variable.

This message might indicate that a large number of storage nodes are causing
nsrmmd to poll frequently. During heavy backup periods, the combination of
frequent polling intervals and a short nsrmmd control timeout interval might
unnecessarily restart nsrmmd processes.

Resolution
Complete one or more of the following tasks to resolve this error:

nsrmon was terminated by a signal <signal>. (14154) 257

Messages: N

l Restart the nsrmon and nsrd services.

l Increase the nsrmmd polling interval from 10 to 15 minutes. For example,
assume this is the configuration:
nsrmmd polling interval = 2 minutes
In this instance, nsrmon polls the nsrmmd processes every two minutes to verify
that the processes are active.
l Increase the nsrmmd restart variable from 10 to 15 minutes. For example,
assume this is the configuration:
nsrmmd restart interval = 2 minutes
In this instance, if nsrmon does not receive a return message from nsrmmd, it
waits two minutes before restarting the nsrmmd process.
l Increase the nsrmmd control timeout interval from 10 to 15 minutes. For
example, assume this is the configuration:
nsrmmd control timeout = 2
In this instance, nsrmon waits for two minutes to receive a message from
nsrmmd. After two minutes, nsrmon assumes that nsrmmd is inactive and
restarts nsrmmd based on the setting of the restart interval.

nsrndmp_save: data connect: failed to establish connection

Type
Fatal

Source
nsrndmp_save

Description
Appears in the daemon.raw file of the NetWorker server for several reasons:
l Network connectivity or name resolution issues exist between the NetWorker
server and the NDMP client.
l You specified an incorrect NDMP username or password specified for the NDMP
client.
l The NDMP service is not started on the NAS filer.
l The NetWorker server cannot communicate with the NAS filer over port 10000.
l A free port in the NetWorker server’s default port range (7937-9936) is not
available during an NDMP-DSA backup.
l A misconfigured loop router. For an EMC Celerra filer, the server route command
utility configures the loop router. For NetApp, the route utility configures loop
back router. The value of this setup is network-specific and depends on the
number of switches and hubs between the NAS filer, NetWorker server, and
NetWorker storage node.
l On the host where DSA is running, if the hostname is present in the hosts file,
the nsrdsa_save process uses this name during backup. The DSA host passes
the loopback entry to the NDMP data server and the connection fails. To resolve
this issue, remove the hostname from the localhost list.

258 EMC NetWorker 9.0.x Error Message Guide

 Messages: N

Resolution
Knowledge base articles on the EMC Online Support Site provide detailed
troubleshooting information for this error message and other failed to establish
connection failures encountered during an NDMP backup.

nsrndmp_save: get extention list: communication failure

Type
Notification

Source
nsrndmp_save

Description
This message appears during an NDMP local backup when NetWorker cannot
determine the filer name.

Resolution
Refer to the NetWorker Support for NDMP chapter in the NetWorker Administration
Guide for details.

NSR server '<server>:' client ‘virtual_hostname’ is not properly

configured on the NetWorker Server
Type
Notification

Source
save

Description
Appears when you attempt to recover data from the physical node of a highly
available NetWorker server that was backed up by a NetWorker server that is external
to the cluster.

Resolution
Create a client resource for the highly available virtual NetWorker server on the
external NetWorker server and retry the recover operation.

NSR server '<server>:' <error_string> — SHAREPOINT: unauthorized

feature. (7159)
Type
Notification

nsrndmp_save: get extention list: communication failure 259

Messages: N

Source
save

Description
The NetWorker server that was asked to back up the Microsoft SPS SHAREPOINT save
set is not authorized to perform the backup. This means that the specified
NetWorker server is an earlier release than 7.0.

Versions of NetWorker servers earlier than release 7.0 are not authorized to back up
SHAREPOINT save sets.

Resolution
Verify that you are using release 7.0 or later of the NetWorker server software. If the
NetWorker server is not using release 7.0 or later, upgrade the software or transfer
the backup to a NetWorker server running release 7.0 or later.

NTFS Change Journal will not be used for this save. <string>.
Type
Informational

Source
save

Description
This is a debug-level message that describes why the save operation did not use the
Microsoft Windows Change Journal, although the Change Journal is enabled.

Resolution
No action required.

260 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 16
Messages: O

This section contains these message descriptions:

l On decoding the credential: the authentication credential was corrupted, the

checksums do not match (2493)......................................................................... 262
l Only one -b pool can be specified. (29673)......................................................... 262
l Operation aborted due to nsrmmgd restart. (12511)........................................... 262
l Operation did not complete before NetWorker shutdown.....................................263
l Operation did not start before NetWorker shutdown............................................ 263
l Operation <operation_type> in progress on device <device_name>. (15642)......... 264
l Operation <operation_name> requires a volume or slot range. (15448)................ 264
l Operation would block. (384)..............................................................................265
l Option 'auto clean' is not enabled on jukebox '<jukebox>'. (31847)..................... 265

Messages: O 261
Messages: O

On decoding the credential: the authentication credential was

corrupted, the checksums do not match (2493)
Type
Fatal Error

Source
nsrmmgd

Description
During regular a NetWorker operation such as a save or recover, an error that
indicates a corrupt authentication credential may be generated.

Resolution
Upgrade the NetWorker server to release 7.3.2 or higher.

Only one -b pool can be specified. (29673)

Type
Notification

Source
nsrjb

Description
More than one pool was entered for the nsrjb command.

Resolution
Specify only one pool for nsrjb.

Operation aborted due to nsrmmgd restart. (12511)

Type
Fatal Error

Source
nsrd

Description
The jukebox operation to which this error applies precedes the error in the daemon
log file.

The nsrd daemon was notified by the operating system that nsrmmgd exited
unexpectedly. The nsrd daemon automatically restarts nsrmmgd. When nsrmmgd

262 EMC NetWorker 9.0.x Error Message Guide

 Messages: O

exited, all running or queued jukebox operations were aborted and must be
resubmitted.

The nsrd daemon is limited in the number of nsrmmgd restart attempts. NetWorker
software tracks the number of times it restarts nsrmmgd. If the rate is exceptionally
high, nsrd stops trying and continues working without jukebox access.

The error is fatal in regards to jukebox management. Other nonjukebox-related

NetWorker tasks continue unimpeded.

Resolution
Do not shut down nsrmmgd manually. The daemon should only be shut down by
nsrd as part of the NetWorker software shutdown mechanism.

If nsrmmgd exited due to an error, check the daemon log file and the nsr/cores
directory to determine the reason and resolve the problem. For example, if nsrmmgd
tried to start up but failed because of a missing operating system library, ensure that
the appropriate library is installed in the correct location.

Operation did not complete before NetWorker shutdown.

Type
Informational

Source
nsrd

Description
Jukebox operations did not complete when the NetWorker program shut down. The
jukebox operation to which this error applies precedes the error in the daemon log
file.

Resolution
Do not shut down the NetWorker program until all jukebox operations complete.

Use the service mode value of the jukebox resource to allow currently queued
operations to complete before a shutdown. No new operations are accepted for that
jukebox. After nsrmmgd marks the jukebox as disabled, shut down the NetWorker
program. Reset the jukebox status to enabled when restarting the NetWorker
program.

Operation did not start before NetWorker shutdown.

Type
Informational

Source
nsrd

Operation did not complete before NetWorker shutdown. 263

Messages: O

Description
Jukebox operations did not start when the NetWorker program shut down. The
jukebox operation to which this error applies precedes the error in the daemon log
file.

Resolution
Do not shut down the NetWorker program until all jukebox operations complete.

Use the service mode value of the jukebox resource to allow currently queued
operations to complete before a shutdown. No new operations are accepted for that
jukebox. After nsrmmgd marks the jukebox as disabled, shut down the NetWorker
program. Reset the jukebox status to "enabled" when restarting the NetWorker
program.

Operation <operation_type> in progress on device <device_name>.

(15642)
Type
Notification

Source
nsrmmgd

Description
This is a progress update for device operations.

Resolution
No action required.

Operation <operation_name> requires a volume or slot range.

(15448)
Type
Notification

Source
nsrmmgd

Description
The current operation requires a volume or slot range.

Resolution
Restart the operation with valid volume names or a slot range.

264 EMC NetWorker 9.0.x Error Message Guide

 Messages: O

Operation would block. (384)

Type
Notification

Source
nsrd

Description
The file on which you want to perform the NetWorker operation is currently in use by
another process.

Resolution
Complete one or both of these tasks to resolve this error:
l Wait until the currently running process is complete, then try the operation
again.
l Use a third-party product to back up open files.

Option 'auto clean' is not enabled on jukebox '<jukebox>'.

(31847)
Type
Notification

Source
nsrmmgd

Description
The "set cleaning slot uses" operation was started on a jukebox with the auto-clean
feature disabled.

Resolution
Enable the auto-clean feature on the specified jukebox.

Operation would block. (384) 265

Messages: O

266 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 17
Messages: P

This section contains these message descriptions:

l Page: <long_unsigned> bad long directory record invalid slice: <decimal>. (901)...268
l Page: <long_unsigned> bad long directory record missing slice: <decimal>. (903). 268
l Page: <long_unsigned> bad record type: <decimal>. (899).....................................269
l Page: <long_unsigned> bad record unknown type: <decimal>. (900)..................... 269
l Partial record error client ID: '<client_id>' name: '<client>'. (9926)......................... 270
l Partial record error client ID: <long_unsigned>. (33865)....................................... 270
l Partial record error volid: <vol_id> flags: <hex> kb: <string> files: <long_unsigned> at:
<string>................................................................................................................ 271
l Performing operation <operation_type> on device '<device>'. (15641)...................271
l Permission denied, user must have the 'Operate NetWorker' privilege'................272
l pkgrm: ERROR: unable to remove </usr/lib/nsr/product.res>............................... 272
l Pool '<pool>' is not a cloning pool. (32381).......................................................... 272
l Port <port> is loaded. Remove cartridges from the port and try again. (15410)......273
l Port <port> is loaded. Trying the next port. (15411).............................................. 273
l Process nsrlogd was spawned on 'security_audit_log_hostname', but nsrlogd could
not open an RPC channel. 'Unable to connect to the nsrlogd process on host
'security_audit_log_hostname'........................................................................... 273
l Program nsrmmgd terminated <int> times in <int> seconds. (12535)..................... 274

Messages: P 267
Messages: P

Page: <long_unsigned> bad long directory record invalid slice:

<decimal>. (901)
Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. The
segment files are scanned and read a page at a time.

The records within the page each have an associated type. For example, a longdir
type record does not fit within a single page.

The longdir type holds or records the locations of the other slice pages that contain
the record data.

The nsrmmdbd process checks each of the slices in a record. If the slice references
an out-of-range page, the longdir page is removed along with all the associated
slices.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost.

For information on how to avoid this error, go to https://support.emc.com/ for

technical assistance.

Page: <long_unsigned> bad long directory record missing slice:

<decimal>. (903)
Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database.

The segment files are scanned and read a page at a time. The records within the
page each have the associated type. A longdir type record is one that does not fit in
a page.

268 EMC NetWorker 9.0.x Error Message Guide

 Messages: P

The longdir type holds the locations of the other slice pages that contain the record
data. All slices of the record are checked. If the slice references a missing page, the
longdir page is removed along with all associated slices.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost.

For information on how to avoid this error, go to https://support.emc.com/ for

technical assistance.

Page: <long_unsigned> bad record type: <decimal>. (899)

Type
Noncritical Error

Source
nsrmmdbd

Description
This error message appears when the media database is scavenging the database.
The segment files are scanned and read a page at a time. Each record within the
page has an associated length. Relocated records are marked as moved.

The other record types newhome and notmoved are checked for valid record lengths.
If the length range cannot fit in the page, the page and all associated records are
discarded. If the length range fits in the page, the operation proceeds as required.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost.

For information on how to avoid this error, go to https://support.emc.com/ for

technical assistance.

Page: <long_unsigned> bad record unknown type: <decimal>.

(900)
Type
Noncritical Error

Source
nsrmmdbd

Description
This message appears when the media database is scavenging the database. The
segment files are scanned and read a page at a time. The records within the page
each have the associated type. The type must be:
l moved

Page: <long_unsigned> bad record type: <decimal>. (899) 269

Messages: P

l newhome
l notmoved

A page with an invalid record type is removed. All the associated records are
discarded.

Resolution
Check the starting number of records in each segment file before and after the
scavenge process to determine the number of records lost.

Partial record error client ID: '<client_id>' name: '<client>'. (9926)

Type
Fatal Error

Source
nsrmmdbd

Description
This message appears when failing to read a complete client ID map record. It
indicates an error in the journal protection code.

This message can occur whenever a client ID map is created or updated. NetWorker
software attempts to remove this record.

Resolution
Go to https://support.emc.com/ for technical assistance.

Partial record error client ID: <long_unsigned>. (33865)

Type
Fatal Error

Source
nsrmmdbd

Description
This message appears when the complete client ID map record is not read. It
indicates an error in the journal protection code.

This message can occur whenever a client ID map is read and the complete record
cannot be read. There is no attempt to automatically remove the record. To the
requesting client, this save set does not appear in the media database.

Resolution
Go to https://support.emc.com/ for technical assistance.

270 EMC NetWorker 9.0.x Error Message Guide

 Messages: P

Partial record error volid: <vol_id> flags: <hex> kb: <string> files:
<long_unsigned> at: <string>.
Type
Fatal Error

Source
nsrmmdbd

Description
This message appears when there is a failure reading a complete volume record.
This indicates an error in the journal protection code.

This message can occur while scanning the volumes, and no action is taken to
remove the record. To the requesting client, this volume ID does not appear to be in
the media database.

If the error message appears during the deletion process, the volume is removed,
but not the save sets. The save sets point to nonexistent volumes. Subsequently, the
nsrim process seeks out orphaned save sets that point to nonexistent volumes

Resolution
Remove the entry by using nsrmm -d or nsrim -M.

If the problem persists, go to https://support.emc.com/ for technical assistance.

Performing operation <operation_type> on device '<device>'.

(15641)
Type
Notification

Source
nsrmmgd

Description
This is a progress update for device operations.

Resolution
No action required.

Partial record error volid: <vol_id> flags: <hex> kb: <string> files: <long_unsigned> at: <string>. 271
Messages: P

Permission denied, user must have the 'Operate NetWorker'

privilege'.
Type
Warning

Source
command line

Description
When a token expires and you attempt to run a CLI command, the command will fail
with this permissions error, along with a message indicating the security token has
expired.

Resolution
To resolve this issue, run the nsrlogin command again to generate a new
authenticated token.

pkgrm: ERROR: unable to remove </usr/lib/nsr/product.res>

Type
Warning

Source

Description
This messages appears when removing the NetWorker client software package in a
sparse root zone. The removal process might report that the uninstall cannot remove
files.

Pool '<pool>' is not a cloning pool. (32381)

Type
Notification

Source
nsrclone

Description
There was an attempt to clone data to a pool that is not specified as a cloning pool.
The clone pools supplied with NetWorker software are Backup Clone and Archive
Clone.

Resolution
Complete one or both of these tasks to resolve this error:
l Assign volumes to either Backup Clone or Archive Clone.

272 EMC NetWorker 9.0.x Error Message Guide

 Messages: P

l When using the nsrclone -b pool command, specify either Backup Clone or
Archive Clone for pool.

Port <port> is loaded. Remove cartridges from the port and try
again. (15410)
Type
Notification

Source
nsrmmgd

Description
The only port selected for a withdraw operation is currently occupied.

Resolution
Remove the cartridge from the port and retry the operation. If the problem continues
and the port is not occupied, reset the jukebox with the nsrjb -H command.

Port <port> is loaded. Trying the next port. (15411)

Type
Notification

Source
nsrmmgd

Description
A withdraw operation was attempted and the specified port is currently occupied.

Resolution
If other ports are available, no action is required. Otherwise, complete one or more
of these to resolve this error:
l If the port is occupied, remove the cartridge and retry the operation.
l If the problem persists and the port is not occupied, reset the jukebox with the
nsrjb -H command.

Process nsrlogd was spawned on 'security_audit_log_hostname',

but nsrlogd could not open an RPC channel. 'Unable to connect to
the nsrlogd process on host 'security_audit_log_hostname'.
Type
Notification

Source
nsrlogd

Port <port> is loaded. Remove cartridges from the port and try again. (15410) 273
Messages: P

Description
This message appears when a service port is not available on the host specified in
the auditlog hostname attribute. When this occurs, the nsrlogd daemon fails to start.

Program nsrmmgd terminated <int> times in <int> seconds.

(12535)
Type
Fatal Error

Source
nsrd

Description
The nsrd program is notified by the operating system, that nsrmmgd has repeatedly
exited unexpectedly. Although nsrd attempts to restart nsrmmgd, it is limited in retry
attempts. NetWorker software tracks the number of times it has restarted nsrmmgd.
If the rate of restarting nsrmmgd is high, nsrd stops trying and continues working
without jukebox access.

The fatal error status means that jukeboxes cannot be managed. Other nonjukebox-
related NetWorker software tasks continue unimpeded.

Resolution
Do not terminate nsrmmgd manually. The daemon should only be shut down by nsrd
as part of the NetWorker shutdown mechanism.

If nsrmmgd exited due to an error, check the daemon log file, and the nsr/cores
directory to determine the reason and resolve the problem. For example, if nsrmmgd
exited because it was out of memory, allocate more system resources and/or reduce
the number of processes competing for those resources.

274 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 18
Messages: R

This section contains these message descriptions:

l Range of slots for cleaning cartridges '<range>' must be contained in '<range>'.

(4024).................................................................................................................277
l RAP error <error>: Enabler type is for a different platform. (12219)........................277
l RAP error: <product> enabler does not exist in the system. (33992)......................278
l RAP error: Resource already exists. (376, 326).................................................... 278
l RAP error: Resource does not exist. (376, 319).................................................... 278
l RAP error: Unable to extract resource info for client............................................. 279
l RAP error: User <user_id> on computer <host> is not on administrator’s list...........279
l RAP query to check the worklist for completion of the save operation failed during
all attempts. The save operation is finished. (7310)............................................ 280
l Read <int> records, and EOF marks after file '<file>'. (8984)................................... 280
l Read open error: Device busy. (8999)..................................................................281
l Read open error: No media in drive. (8340)......................................................... 281
l Received a network error (Severity <int> Number <int>): RPC create failed: Port mapper
failure — Timed out. (18759)............................................................................... 282
l Received a network error (Severity <int> Number <int>): The feature "<product>" is not
properly enabled. (12275).................................................................................. 283
l Received a retryable network error (Severity <int> Number <int>): busy. (18761)....283
l recover: Error recovering filename. The RPC call completed before all pipes were
processed........................................................................................................... 284
l Recover failed: Error receiving files from NSR server '<server>'. (38471)................284
l Recover space interval and filesystem check interval must have different value/unit.
........................................................................................................................... 284
l Recovery operation failed. Relocation Path option is not supported when recovering
VSS SYSTEM or SYSTEM save sets. (6538)...........................................................285
l Registration information provided is incomplete. (658)....................................... 285
l Remote/network path <string> must be specified as UNC path name. (8377)....... 286
l Removable Storage attempted to configure '<string>'. This device has already been
defined with hardware id '<string>'. Please check the device resource for '<string>'
and make sure that these hardware ids match when you next run jbconfig. (15877)
........................................................................................................................... 286
l Removable Storage service not available. (15909).............................................. 287
l Removing cleaning cartridge from slot <slot_number>. (15299)............................287
l Renamed database '<db>' to '<db>'. (32912).........................................................287
l Resource for jukebox '<jukebox_name>' contains an empty barcode list. (16164)
........................................................................................................................... 288
l Resource temporarily unavailable....................................................................... 288
l RESTORE: could not create path <pathname>....................................................... 289
l RPC cannot make a procedure call: Create failed. (4189).....................................289
l RPC error: authentication failed or no valid authentication methods supported by
both client and server. (2445)............................................................................. 290
l RPC error: can’t setup SSL session channel to host <hostname> for GSS
authentication (6639)......................................................................................... 290
l RPC error: Portmapper failure.............................................................................. 291

Messages: R 275
Messages: R

l RPC error: Procedure unavailable. (6912)............................................................ 291

l RPC error: Remote system error. (376, 352)......................................................... 292
l RPC error: RPC cannot encode arguments. (376, 341)..........................................292
l RPC error: RPC program or version mismatch. (376, 349).....................................293
l RPC error: Server can’t decode arguments........................................................... 294
l RPC error: Timed out. (376, 345)......................................................................... 294
l RPC error: Unable to register service: <service>. (376, 7985)................................ 295
l RPC error: Unknown host. (961)...........................................................................295
l RPC receive operation failed. A network connection could not be established with
the host. (344).................................................................................................... 296
l RPC send operation failed. A network connection could not be established with the
host. (343).......................................................................................................... 297

276 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

Range of slots for cleaning cartridges '<range>' must be contained

in '<range>'. (4024)
Type
Notification

Source
jbconfig

Description
The selected cleaning slot range is not contained in the Slot Range attribute
specified in the Jukebox resource. The jbconfig program cannot manage slots
outside of the range specified in the Jukebox resource.

Resolution
Complete one or both of the following tasks to resolve this error:
l Select cleaning slots within the range specified in the Jukebox resource.
l Disable auto cleaning.

RAP error <error>: Enabler type is for a different platform. (12219)

Type
Notification

Source
nsrcap

Description
This message might appear when either of the following occur:
l An enabler code for the wrong platform is entered by using NetWorker Console,
nsradmin, or nsrcap.
l A bulk enabler code is entered.
A bulk enabler code, installed on the License Manager server, can enable
multiple instances of a product, typically on multiple NetWorker servers. For
example, a bulk enabler code might enable 25 storage nodes.

Resolution
Complete one or more of the following tasks to resolve this error:
l Verify that the enabler code being entered is for the appropriate platform.
l Obtain the correct type of enabler code by contacting EMC Licensing and
Registration.
l If a bulk enabler code is being entered, use the lgtolic -c command to add the
license.

Range of slots for cleaning cartridges '<range>' must be contained in '<range>'. (4024) 277
Messages: R

RAP error: <product> enabler does not exist in the system.

(33992)
Type
Notification

Source
nsrcap

Description
The specified feature is not enabled.

Resolution
Enable the specified feature by using the associated enabler code.

RAP error: Resource already exists. (376, 326)

Type
Noncritical Error

Source
nsrd, nsrexecd, gemslmd, lgtolmd

Description
This message might appear when:
l There is an attempt to create a new resource, but a resource with that name
already exists.
l There is an attempt to start an operation on an autochanger, and that operation
is already in progress.
l The resource file nsr.res is corrupt.

Resolution
Complete one or both of the following tasks to resolve this error:
l Create a new resource with a unique name.
l Wait until the currently running operation is complete, then retry the operation.

RAP error: Resource does not exist. (376, 319)

Type
Notification

Source
nsrd

278 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

Description
This message might appear when:
l There is an attempt to access or update a nonexistent resource.
l There is an attempt to allocate licenses by using the License Manager, and there
are no additional licenses of the required type available.
l An existing autochanger cannot be accessed to perform operations.

Resolution
Complete one or more of the following tasks to resolve this error:
l Create the missing resource.
l Purchase additional licenses.
l Ensure that the client is running.
l Ensure that the client is correctly configured.

RAP error: Unable to extract resource info for client

Type
fatal

Description
Appears when the NetWorker server fails to back up a virtual cluster client because a
NetWorker client resources does not exist for each physical node.

Resolution
Create a client resource for each physical node that is allowed to own the virtual
cluster client and then rerun the backup.

RAP error: User <user_id> on computer <host> is not on

administrator’s list.
Type
Notification

Source
nsrd

Description
The user <user_id> on the computer <host> is not included in the NetWorker server’s
Administrator attribute and is not a member of the NetWorker Administrator’s group.

Resolution
Complete one or both of the following tasks to resolve this error:
l Include the user’s name, group, host, domain, domain_sid, or domaintype in the
Administrator attribute of the NetWorker server’s Server resource.
Use the format:

RAP error: Unable to extract resource info for client 279

Messages: R

name=value[,name=value,...]
Where name is one of:
n name
n group
n host
n domain
n domain_sid
n domaintype
l Use the User Group resource to add the user to the Administrators user group.

For more information on NetWorker administrative privileges, refer to the most recent
release of the NetWorker Administration Guide.

RAP query to check the worklist for completion of the save

operation failed during all attempts. The save operation is
finished. (7310)
Type
Informational

Source
savepnpc

Description
The backup process failed to get a status of the save operation when querying the
worklist.

Resolution
No action required. Check the log files for details about the backup.

Read <int> records, and EOF marks after file '<file>'. (8984)
Type
Informational

Source
nsrd, nsrmmd

Description
The volume was verified successfully.

A crash occurred while the volume was written to. After the crash, the volume was
verified for valid end of file (EOF) and end of transfer (EOT) markers at the end of the
volume. If these markers are invalid, an error message displays indicating the
problem with the volume.

280 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

Resolution
No action required.

Read open error: Device busy. (8999)

Type
Notification

Source
nsrmmd

Description
This message might appear when:
l A device has multiple pathnames associated with it.
l A device is processing another application or service’s request.
l The timeout value set on the backup server is incorrect.
l There was an attempt to move a volume that the scanner program is using or
attempting to read.

Resolution
Complete one or both of the following tasks to resolve this error:
l Try the operation again.
l Verify that each physical tape drive is configured as a single NetWorker device.
On UNIX systems, it is possible to use multiple device pathnames that all point
to the same physical device. NetWorker software does not check for all these
instances.
For example, these device pathnames could be configured for NetWorker
software to use:

/dev/rmt/2lbn
/dev/rmt/2mbn
/dev/rmt/2hbn
/dev/rmt/2cbn
/dev/rmt/2ubn

However, these pathnames actually point to the same tape drive.

Read open error: No media in drive. (8340)

Type
Noncritical Error

Source
nsrmmd

Description
The Jukebox resource on the backup server might not be synchronized with the
physical autochanger (jukebox).

Read open error: Device busy. (8999) 281

Messages: R

Resolution
To synchronize the Jukebox resource with the physical autochanger:
1. Shut down and restart the NetWorker server.
2. Reset the autochanger by using the nsrjb -HE command.
3. Inventory the autochanger by using the nsrjb -I command.

Received a network error (Severity <int> Number <int>): RPC create

failed: Port mapper failure — Timed out. (18759)
Type
Notification

Source
nwrecover

Description
The remote procedure call (RPC) portmapper or nsrexecd process on the server has
shut down. The client-side program detected an error while attempting to contact a
portmapper or nsrexecd process on the backup server.

Resolution
Shut down and restart the NetWorker services.

Shut down and restart the NetWorker services on UNIX

To restart NetWorker services on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Restart the NetWorker daemons by using the startup script.

Shut down and restart the NetWorker services on Windows

To restart NetWorker services on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Restart the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.

Shut down and restart the NetWorker services on NetWare

To restart services on NetWare systems:
1. Stop any groups that are currently running:
F3-Operation=>Group Status
F8-Options=>Stop Group Now
2. Exit the NetWorker program:
a. Select File:
F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.

282 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

3. Start the NetWorker program from the server command-prompt (invoke

NETWORKR.ncf) by entering the following at the prompt:
NETWORKR

Received a network error (Severity <int> Number <int>): The

feature "<product>" is not properly enabled. (12275)
Type
Notification

Source
nsrd

Description
A specific feature is not enabled.

Resolution
Complete one or both of the following tasks to resolve this error:
l Refer to surrounding messages in the associated backup server’s log file to
determine the appropriate action.
l Enable the specified feature and try the operation again.

Received a retryable network error (Severity <int> Number <int>):

busy. (18761)
Type
Informational

Source
nsrd

Description
This error message usually means that the backup server is busy. The nsrd process
retries the network operation automatically until it succeeds.

Resolution
If this error occurs too many times in a row:
l Ensure that the backup server is running.
l Ensure that the network protocols are functioning properly by running ping.

Received a network error (Severity <int> Number <int>): The feature "<product>" is not properly enabled. (12275) 283
Messages: R

recover: Error recovering filename. The RPC call completed before

all pipes were processed
Type
Fatal

Source

Description
This error occurs when you use the aes ASM for data encryption when backing up
files that are encrypted with the Microsoft Windows Encrypting File System (EFS).

Recover failed: Error receiving files from NSR server '<server>'.

(38471)
Type
Notification

Source
recover

Description
This message might appear when:
l An attempt was made to recover files that were backed up by NetWorker
software release 6.x or 7.x using NetWorker software release 5.x. A new save
stream format was incorporated into NetWorker software release 6.x, and is not
recognized by NetWorker software release 5.x.
l The parallelism value is set too high, which causes recovery sessions to fail.

Resolution
Complete one or more of the following tasks to resolve this error:
l Upgrade the client from NetWorker software release 5.x to release 6.xor 7.x.
l Recover the file to a client with NetWorker software release 6.x or 7.xinstalled.
l Decrease the parallelism value setting in the Client or Server resource.

Recover space interval and filesystem check interval must have

different value/unit.
Type
Warning

Source
Staging resource creation/modification

284 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

Description
The Recover Space Interval and File System Check Interval value and unit are the
same.

Resolution
Change the value or unit on one or both of these attributes so they no longer match.

Recovery operation failed. Relocation Path option is not

supported when recovering VSS SYSTEM or SYSTEM save sets.
(6538)
Type
Notification

Source
recover, winworkr

Description
A value was entered for the Relocation Path (or the -d option was used at the
command line) when initiating the recovery, but one or more SYSTEM or VSS SYSTEM
save sets were selected for recovery. The Relocation Path option and the -d
command line option are not supported when recovering SYSTEM or VSS SYSTEM
save sets, so the recovery operation failed.

Resolution
Initiate another recovery operation for any non-SYSTEM or non-VSS SYSTEM save
sets, specifying a relocation path. Since you cannot relocate SYSTEM and VSS
SYSTEM save sets, initiate a separate recovery operation and recover them to the
specified default location.

Registration information provided is incomplete. (658)

Type
Notification

Source
nsrd

Description
The registration information entered into the Registration dialog box was incomplete.

Resolution
Register the product or feature again. Enter information into each text box.

Recovery operation failed. Relocation Path option is not supported when recovering VSS SYSTEM or SYSTEM save sets. (6538) 285
Messages: R

Remote/network path <string> must be specified as UNC path

name. (8377)
Type
Warning

Source
NetWorker DiskBackup

Description
This error message is a result of labeling an advanced file type device’s volume of a
network drive on a Windows storage node.

The advanced file type device's network pathname on a NetWorker storage node for
Windows must be specified in Universal Naming Convention (UNC), for example:
[rd=<storage_node>:]\\host\sharename\path.

Resolution
Delete the advanced file type device and re-create it on a network drive by specifying
its UNC path. Retry the labeling operation.

Removable Storage attempted to configure '<string>'. This device

has already been defined with hardware id '<string>'. Please
check the device resource for '<string>' and make sure that these
hardware ids match when you next run jbconfig. (15877)
Type
Notification

Source
jbconfig

Description
Hardware ID mismatch.

Resolution
Complete the following procedure to resolve this error:
1. Ensure that the Removable Storage service is started and properly configured.
2. Ensure that the NetWorker resources are correctly identified.
3. Retry the operation.

286 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

Removable Storage service not available. (15909)

Type
Notification

Source
dvdetect

Description
The Removable Storage service is not running or cannot start.

Resolution
Ensure that the Removable Storage service is started and properly configured.

Removing cleaning cartridge from slot <slot_number>. (15299)

Type
Notification

Source
nsrmmdbd

Description
The slot selected for the "set cleaning slot uses" operation is unoccupied.

Resolution
Add a cleaning cartridge or select a different cleaning slot.

Renamed database '<db>' to '<db>'. (32912)

Type
Notification

Source
nsrmmdbd

Description
This message can appear when the media database is recovered through mmrecov
or compressed during nsrim. The media database is renamed before the newer
version of the media database replaces it.

This error message logs the renamed database, allowing the administrator to
manually delete the renamed database.

Removable Storage service not available. (15909) 287

Messages: R

Resolution
Go to https://support.emc.com/ for information about debugging the problem and
for assistance with removing the temporary databases that consume disk space.

Resource for jukebox '<jukebox_name>' contains an empty

barcode list. (16164)
Type
Notification

Source
nsrjb

Description
An attemped jukebox operation specified the media by means of barcodes, but the
RAP resource shows no barcodes exist for this jukebox.

Resolution
Ensure that you are using the correct jukebox name in the nsrjb command, or specify
the media by volume name. Add barcodes to the media and inventory as necessary.

Resource temporarily unavailable.

Type
Noncritical Error

Source
nsrjb, nsrmmd

Description
This message might appear when:
l The nsrjb program causes a tape to be mounted into a tape drive, and then
nsrmmd attempts to open the tape to read the label.
l The fork(2) system call fails because the system’s process table is full.
l A system call fails because there is insufficient memory or swap space.
l Additional processes cannot be created. You have probably exceeded the
memory size limit. Refer to the limit(1) UNIX man page or Command Reference
Guide for details.

Resolution
Complete one or more of the following tasks to resolve this error:
l Run the operation again.
l Upgrade to NetWorker software release 5.5.1 patch 1, NetWorker software
release 6.x, or NetWorker software release 7.x.
l Increase the value assigned to the Load Sleep attribute of the Jukebox resource
until the operation is successful.

288 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

l Retry the operation after waiting for the system to make additional resources
available.
l Reconfigure the kernel and enable additional processes to run simultaneously.
l Perform this task if the message occurs frequently.
l To increase the size of the process table in Solaris version 2.x, increase the value
assigned to the maxusers attribute in the /etc/system file. The default value
assigned to the maxusers attribute is the amount of main memory in megabytes
minus 2.

RESTORE: could not create path <pathname>

Type
Fatal

Source
nsrndmp_recover

Description
Appears when restoring NetApp data. This error appears in the daemon.raw file of
the NetWorker server and the recovery output.

Resolution
Perform the following to resolve the issue:
l Ensure that you specify a source and a target path during the recover that exists
on the target filer.
l If you set the UTF8=Y application information variable during an NDMP client
backup and the backup contains path names with non-ASCII characters, then
perform a save set recover. Index-based recoveries will fail with this error
message.

RPC cannot make a procedure call: Create failed. (4189)

Type
Notification

Source
nsrd

Description
The backup server was unable to make a remote procedure call to the specified
computer.

Resolution
Complete one or more of the following tasks to resolve this error:
l Verify that the "Name to Address" resolution is correct. Test by running nslookup
using the fully qualified domain name of the computer. On Windows systems,
this verification also can be performed from the Network control panel.

RESTORE: could not create path <pathname> 289

Messages: R

l Verify that the network protocols are functioning properly. Test by running ping.
l Use rpcinfo to verify that backup and recovery sessions can be established, and
that the portmapper or rpcbind service is functioning properly. For operating
systems without the rpcinfo utility, it is provided on the NetWorker product CD.
l Verify that there is an entry in the client’s hosts table for the client and each of
the NetWorker servers to which it connects.
l Verify that there is an entry in the server’s hosts table for the server and each of
its associated clients.
The hosts table is typically located in the following file:
n UNIX: /etc/hosts
n Windows: %SystemRoot%\winnt\system32\drivers\etc\hosts
n NetWare: SYS:\etc\hosts

RPC error: authentication failed or no valid authentication

methods supported by both client and server. (2445)
Type
Fatal

Source
nsrexecd

Description
This message displays for security reasons. Check the daemon log file on the local
machine, and on the machine that the application (nsradmin, for example) was
trying to connect to. The log file may contain more specific details on what error
occurred.

Resolution
Go to https://support.emc.com/ for technical assistance.

RPC error: can’t setup SSL session channel to host <hostname>

for GSS authentication (6639)
Type
Notification or Fatal (see Description)

Source
nsrexecd

Description
This error message appears in the local machine's daemon log file if the local
machine has nsrauth enabled for a remote machine, but the remote machine does
not have nsrauth enabled for the local machine.

290 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

If the remote machine allows oldauth for the local machine and the local machine
allows oldauth for the remote machine, then the connection will succeed even
though the error displays.

A fatal error is occuring if you also see one of the following error messages:

nsradmin: RPC error: Authentication failed or no valid

authentication methods supported by both client and server
nsradmin: RPC error: Authentication error (severity 4, number 7)

The likely cause is that there is a mismatch in the authentication methods that the
local machine allows for the remote machine and that the remote machine allows for
the local machine.

Resolution
Go to https://support.emc.com/ for technical assistance.

RPC error: Portmapper failure.

Type
Notification

Source
RPC

Description
The remote procedure call (RPC) service could not contact the portmapper or rpcbind
service on the remote computer. Either the NetWorker services are not registered, or
there is no mapped port to perform the requested operation.

Resolution
Complete one or more of the following tasks to resolve this error:
l Restart the NetWorker services.
l Use the rpcinfo command to verify that the NetWorker services on the client and
the server are registered.
l Use the rpcinfo -p host command to determine which port each NetWorker
service has registered.

RPC error: Procedure unavailable. (6912)

Type
Notification

Source
nsrexecd

Description
NetWorker software is unable to locate a registered Remote Procedure Call (RPC)
service to perform the operation.

RPC error: Portmapper failure. 291

Messages: R

Resolution
Complete one or more of the following tasks to resolve this error:
l Use the rpcinfo command to verify that the RPC services on the client and the
server are registered.
l Use the rpcinfo -p host command to determine which port each service has
registered.

RPC error: Remote system error. (376, 352)

Type
Notification

Source
nsrd

Description
The NetWorker server encountered a system error on the remote computer.

Resolution
Complete the following procedure to resolve this error:
1. Restart the NetWorker server and client services.
2. Retry the requested operation.

RPC error: RPC cannot encode arguments. (376, 341)

Type
Notification

Source
RPC

Description
Some type of interference occurred during the transfer of data between the server
and client. This interruption has prevented the remote procedure call (RPC) layer
from encoding the argument that it was expecting. This interruption might occur
when there is:
l A lack of resources on the server or client.
l A network problem.
l An RPC failure that causes an ASM to exit a process unexpectedly. For example,
if nsrindexasm exited, the index specified in the error messages surrounding this
message might be corrupted.

Resolution
Complete one or more of these tasks to resolve this error:
l Verify that the network protocols are functioning properly. Test by running ping.

292 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

l Use rpcinfo to verify that backup and recovery sessions can be established and
the portmapper or rpcbind service is functioning properly. For operating systems
that do not include the rpcinfo utility, it is provided on the NetWorker product
CD.
l Verify the server and client hosts table. To do this:
1. Verify that there is an entry in the client’s hosts table for the client and each
of the NetWorker servers to which it connects.
2. Verify that there is an entry in the server’s hosts table for the server and each
of its associated clients.
The hosts table is typically located in this file:
n UNIX: /etc/hosts
n Windows: %SystemRoot%\winnt\system32\drivers\etc\hosts
n NetWare: SYS:\etc\hosts
l Determine which client or server is performing the data transfer and check its
system resources.

RPC error: RPC program or version mismatch. (376, 349)

Type
Notification

Source
RPC

Description
This message might appear when:
l There is a mismatch between the version of the Remote Procedure Call (RPC)
service requested by the client and the service available on the server. This
problem might be the result of an incorrect "Name to Address" resolution.
l There is a mismatch between the version of the RPC service used by the License
Manager (lgtolmd) and the services available on the server. The default RPC
version for lgtolmd is two (2).

Resolution
Complete one or more of the following tasks to resolve this error:
l Use rpcinfo to verify that the server and the clients are running the same version
of RPC. For operating systems without the rpcinfo utility, it is provided on the
EMC product CD.
l Update the NetWorker software on the client or server.
l Verify that the "Name to Address" resolution is correct. Test by running nslookup
using the fully qualified domain name of the computer. On Windows systems,
this verification also can be performed from the Network control panel.
l Specify the same version of RPC for lgtolmd that is used by the other backup
services on the backup server. This can be specified by either:
n Entering the following command at the command line:
# lgtolic -s hostname:rpc_number:rpc_version

RPC error: RPC program or version mismatch. (376, 349) 293

Messages: R

n Setting the LMD_VERSION environment variable.

RPC error: Server can’t decode arguments.

Type
Fatal Error

Source
RPC

Description
This message might appear when:
l A network problem is causing data to be corrupted or lost.
l The remote server has run out of memory.

Resolution
Complete one or more of the following tasks to resolve this error:
l Locate and fix the network problem.
l Add additional memory to the remote server.

RPC error: Timed out. (376, 345)

Type
Notification

Source
RPC

Description
The request made to the NetWorker server was not completed because the Remote
Procedure Call (RPC) services timed out. Possible reasons include the following:
l Resources have exceeded the NetWorker server’s limit.
l The nsrd service aborted the process.
l Network errors are occurring so the save program cannot open a backup session.
l The network interface card (NIC) failed.
l There is insufficient memory.

Resolution
Complete one or more of the following tasks to resolve this error:
l Try the requested operation again.
l Verify that the network protocols are functioning properly. Test by running ping.
l Use rpcinfo to verify that the backup and recovery sessions can be established
and the portmapper or rpcbind service is functioning properly. For operating
systems without the rpcinfo utility, it is provided on the EMC product CD.

294 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

l Shut down and restart the NetWorker services.

Shut down and restart the NetWorker services on UNIX

To restart the NetWorker services on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Restart the NetWorker daemons by using the startup script.

Shut down and restart the NetWorker services on Windows

To restart the NetWorker services on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Restart the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.

Shut down and restart the NetWorker services on NetWare

To restart the NetWorker services on NetWare systems:
1. Stop any groups that are currently running:
F3-Operation=>Group Status
F8-Options=>Stop Group Now
2. Exit the NetWorker program:
a. Select File:
F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.
3. Start the NetWorker program from the server command-prompt (invoke
NETWORKR.ncf) by entering the following at the prompt:
NETWORKR

RPC error: Unable to register service: <service>. (376, 7985)

Type
Fatal Error

Source
RPC

Description
The portmapper, rpcbind, or nsrexecd program did not start.

Resolution
Start the portmapper, rpcbind, or nsrexecd program.

RPC error: Unknown host. (961)

Type
Notification

RPC error: Unable to register service: <service>. (376, 7985) 295

Messages: R

Source
jbconfig, nsrmm

Description
This message might appear when:
l The computer’s name was incorrectly entered in one of the resources.
l There is a problem with the computer’s TCP/IP or IPX/SPX configuration, such as
DNS, YP (aka NIS), and various "local file" databases.
l The hosts file entry for the local system does not contain the text localhost.

Resolution
Complete one or more of the following tasks to resolve this error:
l Verify the name specified in the computer’s associated Client resource.
l Verify that the "Name to Address" resolution is correct. Test by running nslookup
using the fully qualified domain name of the computer. On Windows, this
verification also can be performed from the Network control panel.
l Verify that the network protocols are functioning properly. Test by running ping.
l Verify that sessions can be established and portmapping is correct by using
rpcinfo -p hostname. For operating systems without the rpcinfo utility, it is
provided on the EMC product CD.
l Verify the server and client hosts tables:
n Verify that there is an entry in the client’s hosts table for the client and each
of the NetWorker servers to which it connects.
n Verify that there is an entry in the server’s hosts table for the server and each
of its associated clients.

Typically, the hosts table is located in the following file:

l UNIX: /etc/hosts
l Windows: %SystemRoot%\winnt\system32\drivers\etc\hosts
l NetWare: SYS:\etc\hosts

RPC receive operation failed. A network connection could not be

established with the host. (344)
Type
Notification

Source
RPC

Description
The Remote Procedure Call (RPC) services are unable to communicate with the server
software. Communication between the server and the client was lost while the server
was processing the request.

296 EMC NetWorker 9.0.x Error Message Guide

 Messages: R

Resolution
Restart the NetWorker software services and retry the operation.

RPC send operation failed. A network connection could not be

established with the host. (343)
Type
Notification

Source
RPC

Description
The Remote Procedure Call (RPC) services are unable to communicate with the server
software, because the local or remote client network is down. Communication
between the server and client was lost while the server was processing the request.

Resolution
Restart the NetWorker services and retry the operation.

RPC send operation failed. A network connection could not be established with the host. (343) 297
Messages: R

298 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 19
Messages: S

This section contains these message descriptions:

l Saved (1777)...................................................................................................... 301

l Save set recover of this save set to another client is not supported. Cannot recover
<save_set> from '<client>' to '<client>'. (17461)......................................................301
l Save set <save_set_id> '<client>': <save_set> volume <vol> on <device> is being
terminated because: Media verification failed. (8681).........................................301
l Save set <save_set> for client '<client>' was aborted and removed from volume <vol>.
(8372).................................................................................................................302
l save set <saveset name> for client <hostname> was aborted and removed from
volume <volume name>........................................................................................302
l Save sets done reading <int> KB...........................................................................303
l Save set still in-progress on volume <vol>, volume mode remains full. (8493)...... 303
l Save: <vol>: No such file or directory.................................................................... 303
l Savegrp: <client> <save_set> save was never started.............................................304
l Saving saveset XML files. (5300)......................................................................... 304
l Server disabled; The evaluation enabler code for the <product> expired. Install the
permanent enabler code. (39766)....................................................................... 304
l Server disabled; Too many devices. (39768, 4079)............................................. 306
l Server is not licensed for DiskBackup support. Install DiskBackup enabler. (12837)
........................................................................................................................... 306
l Server '<server>': Device <device> is not a valid <device_type> device. (17491, 11754)
........................................................................................................................... 307
l Server '<server>' does not support Microsoft Removable Storage. Contact your
service representative. (15870)...........................................................................307
l Service is using port <port_number> which is outside of configured ranges: <range>
........................................................................................................................... 307
l Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you
have sufficient priveleges to start system services...............................................308
l shl_findsym: <function_name> not found. (15991)...............................................308
l Skipping barcode <barcode>. It is already allocated to jukebox '<jukebox>'. (31854)
........................................................................................................................... 309
l Skipping device '<device>'. It is already unloaded. (15402)..................................309
l Skipping device '<device>'. <reason>. (40035)...................................................... 310
l Skipping drive '<device>'. It is currently disabled. (15433)................................... 310
l Skipping loaded device '<device>': source slot <slot_number> is outside
<range_name> ranges. (15451)............................................................................ 310
l Skipping savefs output line 'nothing to save.' (7080).......................................... 311
l Skipping slot <slot_number>. Attribute 'match barcode labels' is enabled, and the
slot has no barcode label. (38785)......................................................................311
l Skipping slot <slot_number>. Barcode <barcode_label> has an invalid character.
(38601)...............................................................................................................312
l Skipping slot <slot_number>. It is empty. (15335)................................................312
l Skipping slot <slot_number>. Label <volume_label> is invalid. (15378).................312
l Skipping volume '<device>' in slot <slot_number>. Volume is not loaded. (15404)
........................................................................................................................... 313

Messages: S 299
Messages: S

l Slot <slot_number> is already loaded into device '<device>'. (15345)....................313

l Slot <slot_number> is empty. Specify another slot. (15413)................................. 313
l Slot <slot_number> is full or loaded in a drive. Specify another slot. (15314)....... 314
l Slot <slot_number> is loaded in device '<device>'. Unload the volume first. (15412)
........................................................................................................................... 314
l Slot <slot_number> is loaded into unavailable device '<device>'. <device_status>.
(40037)...............................................................................................................315
l Slot <slot_number> is not within the defined cleaning slot
ranges for jukebox '<jukebox>'. (31844)...............................................................315
l Slot <slot_number> is not within the range of cleaning cartridges defined for jukebox
'<jukebox>'. (31803)............................................................................................ 315
l Slot <slot_number>: <volume label> is not a cleaning cartridge name. This slot is
reserved for a cleaning cartridge. (15336)........................................................... 316
l Sorry, Microsoft Removable Storage jukeboxes are not supported on this platform.
(14538)...............................................................................................................316
l Space can only be recovered from adv_file and file type devices. (6365)............. 316
l ssid does not exist. (11493)................................................................................317
l Starting Default (with <int> client(s)).....................................................................317
l Starting save. (4952)...........................................................................................317
l Storage node device <device> disabled due to insufficient licensing. (11740)...... 318
l Suggest mounting <vol> on <drive> for writing to pool '<pool>'. (32665)................. 318
l System detected error due to savefile_fini() failure. Operation aborted. (18771). 319
l System error: There is already a machine using the name: <name>. Either choose a
different name for your machine, or delete the "NSR peer information" entry for
<name> on host: <hostname> (6637).....................................................................319
l System error: SSL error: Unable to accept client handshake (7357) OR System error:
SSL error: Unable to initiate client connection (7359)..........................................320
l ssid=<saveset id>: cannot read on <device name>; wanted <bytes to read>, got <bytes
read>: <cloud error string>.................................................................................... 320

300 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Saved (1777)
Type
Informational

Source
save

Description
NetWorker successfully backed up a VSS save set.

Resolution
No action required.

Save set recover of this save set to another client is not

supported. Cannot recover <save_set> from '<client>' to '<client>'.
(17461)
Type
Informational

Source
winworkr Save Set recover

Description
This is an invalid recover operation for the specified save set.

Resolution
No action required.

Save set <save_set_id> '<client>': <save_set> volume <vol> on

<device> is being terminated because: Media verification failed.
(8681)
Type
Notification

Source
nsrmmd

Saved (1777) 301

Messages: S

Description
After writing the specified save set to the specified volume, NetWorker is unable to
verify the media. Media verification is performed by comparing the save sets written
to the media with the original save sets.

Media verification is performed when the backup of a pool continues onto a different
volume or the Auto Media Verify option in the Pool resource is enabled.

The error message could indicate that the drive or the media might be damaged,
corrupted, or dirty.

Resolution
Complete one or more of the following tasks to resolve this error:
l Clean the drive.
l Ensure that the drive is functioning properly.
l Ensure that the media is functioning properly.

Save set <save_set> for client '<client>' was aborted and removed
from volume <vol>. (8372)
Type
Informational

Source
Advanced file type device

Description
The aborted save set for the client was removed from the volume and is
unrecoverable.

Resolution
Determine the cause of aborted save set and retry the backup if applicable.

save set <saveset name> for client <hostname> was aborted and
removed from volume <volume name>.
Type
fatal error

Source
nsrmmd

Description
After an unrecoverable error while writing backup data to the cloud, NetWorker
aborts the backup and deletes the half-written saveset file from the cloud. This
message indicates the successful removal of the data.

302 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Resolution
Typically, the NetWorker software restarts a backup that was aborted due to errors. If
the retry also fails, manually restart the backup to ensure you have a safe backup.

Save sets done reading <int> KB.

Type
Informational

Source
savegrp

Description
This message specifies the total amount (in kilobytes) of consolidated data. This
message usually appears after a save set consolidation session.

Resolution
No action required.

Save set still in-progress on volume <vol>, volume mode remains

full. (8493)
Type
Informational

Source
staging

Description
If an in-progress save set still exists on an advanced file type volume when space
was recovered from a full file type volume, the volume mode is not changed.

Resolution
After the in-progress save set completes the backup, manually change the volume
mode to appendable.

Save: <vol>: No such file or directory.

Type
Notification

Source
save

Save sets done reading <int> KB. 303

Messages: S

Description
The volume name provided for the save operation is invalid.

Resolution
Confirm that the volume name is spelled correctly and that it represents a valid save
set for this operation.

Savegrp: <client> <save_set> save was never started.

Type
Notification

Source
savegrp

Description
Manual backups are running and consuming the maximum parallelism configured in
the client resource.

Resolution
Stop the manual backups and increase the Networker client parallelism value.

Saving saveset XML files. (5300)

Type
Notification

Source
save

Description
The message indicates that NetWorker is writing the save set’s Extensible Markup
Language (XML) formatted files at the beginning of the VSS save set.

Resolution
No action required.

Server disabled; The evaluation enabler code for the <product>

expired. Install the permanent enabler code. (39766)
Type
Notification

Source
nsrd

304 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Description
The evaluation period for the feature expired.

This message might appear when one of the following occurs:

l The enabler code that was entered is invalid.
l The enabler code that was entered is a bulk enabler code. A bulk enabler code,
installed on the License Manager server, can enable multiple instances of a
product, typically on multiple NetWorker servers. For example, a bulk enabler
code might enable 25 storage nodes.
l The nsr.res file is corrupt.

Resolution
Complete one or more of the following tasks to resolve this error:
l Use the nsrcap command to verify the enabler code.
l Install license enablers to enable the feature.
l For a bulk enabler code, use the lgtolic -c command (not the nsrcap command)
to add the license.
l Recover the nsr.res file from backup or clone volumes.

Recover the nsr.res File on UNIX

To recover the nsr.res file on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Rename or delete the nsr.res file. By default, this file is located in the /nsr/res
directory.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the nsr.res file by using either the recover command or the nwrecover
program.

Recover the nsr.res File on Windows

To recover the nsr.res file on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename or delete the nsr.res file. By default, this file is located in the
%SystemDrive\Program Files\nsr\res directory.
3. Restart the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the nsr.res file by using either the recover command or the NetWorker
User program.

Recover the NSR.RES file on NetWare

To recover the nsr.res file on NetWare systems:
1. Stop any groups that are currently running:

F3-Operation=>Group Status
F8-Options=>Stop Group Now
2. Exit NetWorker:

Server disabled; The evaluation enabler code for the <product> expired. Install the permanent enabler code. (39766) 305
Messages: S

a. Select File:

F2-File
b. Select Exit.
c. Answer Yes to Unload all NLMs.
3. Copy the NetWorker resource file (nsr.res) to another directory, and leave the
original file intact. By default, the NetWorker resources (nsr.res) are located in
the SYS:\NSR\RES directory.
4. Start the NetWorker program from the server command-prompt (invoke
NETWORKR.ncf) by entering the following:
NETWORKR
5. Use the NetWorker recover program to recover the NetWorker resources.

Server disabled; Too many devices. (39768, 4079)

Type
Notification

Source
nsrd

Description
The number of configured devices exceeds the number of devices allowed by the
current enabler code.

Resolution
Complete one or both of the following tasks to resolve this error:
l Reduce the number of devices configured on the backup server.
l Obtain a new enabler code for the additional devices.

Server is not licensed for DiskBackup support. Install DiskBackup

enabler. (12837)
Type
Notification

Source
staging

Description
This error appears if no License Manager is configured for the NetWorker server. This
message applies to both file and advanced file type devices, since both are
components of the NetWorker DiskBackup Option.

306 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Resolution
Verify that the system is licensed appropriately for the NetWorker DiskBackup
Option.

Server '<server>': Device <device> is not a valid <device_type>

device. (17491, 11754)
Type
Notification

Source
nsrd

Description
The user has attempted to create a backup device specifying a media type that does
not match the actual type of device.

Resolution
Verify the type of device. Retry the operation, making sure to specify the correct
media type.

Server '<server>' does not support Microsoft Removable Storage.

Contact your service representative. (15870)
Type
Informational

Source
jbconfig

Description
The server that is being configured does not support Removable Storage jukeboxes.

Resolution
Use a server that supports Removable Storage.

Service is using port <port_number> which is outside of

configured ranges: <range>
Type
Informational

Source
nsrexecd

Server '<server>': Device <device> is not a valid <device_type> device. (17491, 11754) 307
Messages: S

Description
Appears in the Logs window when a NetWorker daemon attempts to register to a port
that is not within the service port range. This can occur because the port
requirements of the NetWorker host exceed the number of service ports defined in
the range.

Resolution
Increase the port range in the Service Ports attribute in the NSR System port ranges
resource on the NetWorker host and make a corresponding change in the firewall
rules.

Service 'NetWorker Backup and Recover Server' (nsrd) failed to

start. Verify that you have sufficient priveleges to start system
services.
Type
Warning

Source
NetWorker server (nsrd)

Description
This message occurs when the nsrd daemon does not start on the NetWorker server,
and usually appears when the JAVA_HOME environment variable is not set to the 64-
bit version of the JRE software.

Resolution
To resolve this issue, set the JAVA_HOME environment variable to the directory for
the 64-bit JRE software.
1. Log on to the target host with a user that has administrator privileges.
2. Go to Control Panel > System > Advanced System Settings.
3. On the Advanced tab, click Environment Variables.
4. In the System Variables section, click New.
5. In the Variable name field, specify JAVA_HOME.
6. In the Variable value field, specify the path to the Java directory, for example, C:
\Program Files\Java\jre1.8.0_xx, and then clickOK.
7. Click OK to close the Environment Variables window, and then click OK to close
the System Properties window.

shl_findsym: <function_name> not found. (15991)

Type
Noncritical Error

Source
nsrlcpd

308 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Description
The specified function was not be found while nsrlcpd was loading required function
vectors. This error message is specific to the Windows platform.

Resolution
Verify that the dynamic link library (.dll) file for the specific silo type is present in the
proper directory location. For Windows, the default installation location is C:
\Program Files\Legato\nsr\bin.

Skipping barcode <barcode>. It is already allocated to jukebox

'<jukebox>'. (31854)
Type
Notification

Source
nsrmmgd

Description
An attempt was made to allocate a cartridge with the same barcode as another
cartridge already allocated to the specified jukebox.

Resolution
Complete one or both of the following tasks to resolve this error:
l Ensure that the correct barcode is specified.
l If both volumes have the same barcode, remove the previous volume and
allocate the new one.

Skipping device '<device>'. It is already unloaded. (15402)

Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program will not perform the unload operation on the specified device
because it is already unloaded.

Resolution
No action required.

Skipping barcode <barcode>. It is already allocated to jukebox '<jukebox>'. (31854) 309

Messages: S

Skipping device '<device>'. <reason>. (40035)

Type
Notification

Source
nsrmmgd

Description
The reset operation is skipping a device for the reason stated in the error.

Resolution
If the device is disabled, no action is required. Otherwise, retry the operation when
the device is available.

Skipping drive '<device>'. It is currently disabled. (15433)

Type
Informational

Source
nsrmmgd

Description
The specified device will not be selected for the current operation because it is
disabled.

Resolution
No action required.

Skipping loaded device '<device>': source slot <slot_number> is

outside <range_name> ranges. (15451)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is skipping a usable device because it is currently loaded
with a volume from a slot outside of the slot’s range.

Resolution
Complete the following steps to resolve this error:

310 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

1. Temporarily change the current available slot ranges to include the source slot of
the volume currently loaded in the drive.
2. Unload the volume from the drive.
3. Restore the previous available slot ranges.
4. Retry the operation.

Skipping savefs output line 'nothing to save.' (7080)

Type
Informational

Source
savegrp, savefs

Description
The savegrp program performs a query on the client to determine which save sets
need to be backed up. The savefs -p command indicates that none of the save sets
have changed since the previous level or incremental backup. Therefore, a backup of
the associated client’s save sets is not required and is not performed.

When an incremental or level backup is specified, the backup server only performs a
backup on those files that have been modified since the previous backup.

Resolution
To back up the client’s associated save sets, perform one of the following tasks:
l Perform an ad hoc backup of the client’s save sets.
l Assign the client to a different backup schedule.

Skipping slot <slot_number>. Attribute 'match barcode labels' is

enabled, and the slot has no barcode label. (38785)
Type
Notification

Source
nsrmmgd

Description
The Match Barcode Labels attribute is enabled on the jukebox and the selected slot
has a cartridge with no barcode or an unreadable barcode label.

Resolution
Complete one or more of the following to resolve this error:
l Add or replace the barcode label.
l Fix the barcode reader.

Skipping savefs output line 'nothing to save.' (7080) 311

Messages: S

l If the previous two options are not possible, disable the Match Barcode Labels
attribute in the jukebox resource.

Skipping slot <slot_number>. Barcode <barcode_label> has an

invalid character. (38601)
Type
Notification

Source
nsrmmgd

Description
The barcode label for the selected slot contains an invalid character such as:

" / \ *? [ ] ( ) $ ! ^ ; ’ ~ ‘ > < & | { }

Resolution
Use a different label or disable barcode support for the specified jukebox.

Skipping slot <slot_number>. It is empty. (15335)

Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program cannot perform the selected operation on this slot because it
is not associated with a cartridge.

Resolution
No action required.

Skipping slot <slot_number>. Label <volume_label> is invalid.

(15378)
Type
Notification

Source
nsrmmgd

312 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Description
The nsrmmgd program cannot perform the selected operation on this slot because it
has an invalid label.

Resolution
Complete one or both of the following tasks to resolve this error:
l If the slot is known to have a valid label, inventory the slot.
l If the volume is not labeled, label the slot.

Skipping volume '<device>' in slot <slot_number>. Volume is not

loaded. (15404)
Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program will not perform the unload operation on the specified
volume because it is already unloaded.

Resolution
No action required.

Slot <slot_number> is already loaded into device '<device>'.

(15345)
Type
Informational

Source
nsrmmgd

Description
The current operation requires loading the selected slot in a drive, but the slot is
already loaded.

Resolution
No action required.

Slot <slot_number> is empty. Specify another slot. (15413)

Type
Notification

Skipping volume '<device>' in slot <slot_number>. Volume is not loaded. (15404) 313
Messages: S

Source
nsrmmgd

Description
A withdraw operation was attempted on an empty slot.

Resolution
Specify another slot.

Slot <slot_number> is full or loaded in a drive. Specify another

slot. (15314)
Type
Notification

Source
nsrmmgd

Description
The selected slot for a deposit is currently occupied.

Resolution
Select a different slot.

Slot <slot_number> is loaded in device '<device>'. Unload the

volume first. (15412)
Type
Notification

Source
nsrmmgd

Description
Attempting a withdraw operation and the selected slot is currently loaded in the
specified device.

Resolution
Unload the volume (nsrjb -u) and retry the operation.

314 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Slot <slot_number> is loaded into unavailable device '<device>'.

<device_status>. (40037)
Type
Notification

Source
nsrmmgd

Description
A selected volume is currently loaded into an unavailable device.

Resolution
Solve the problem based on the device status. For example, enable the device and
restart the operation if the device is disabled.

Slot <slot_number> is not within the defined cleaning slot

ranges for jukebox '<jukebox>'. (31844)
Type
Notification

Source
nsrmmgd

Description
The selected slot is not defined as a cleaning slot for the specified jukebox.

Resolution
Restart the operation with the correct slot number.

Slot <slot_number> is not within the range of cleaning cartridges

defined for jukebox '<jukebox>'. (31803)
Type
Notification

Source
nsrmmgd

Description
A non-cleaning slot was selected for a cleaning operation (nsrjb -U).

Slot <slot_number> is loaded into unavailable device '<device>'. <device_status>. (40037) 315
Messages: S

Resolution
Check the current cleaning slot range and select the correct slot.

Slot <slot_number>: <volume label> is not a cleaning cartridge

name. This slot is reserved for a cleaning cartridge. (15336)
Type
Notification

Source
nsrmmgd

Description
The inventory operation detected a cleaning slot with an invalid cleaning label.

Resolution
Ensure that the cartridge in the given slot is a cleaning cartridge then run the
following command to create a valid name for the cleaning slot:

nsrjb -U number_of_uses -S slot_number

Sorry, Microsoft Removable Storage jukeboxes are not supported

on this platform. (14538)
Type
Informational

Source
jbconfig

Description
Removable Storage jukeboxes cannot be created on this platform.

Resolution
No action required.

Space can only be recovered from adv_file and file type devices.
(6365)
Type
Warning

316 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Source
staging

Description
The volume name specified for the recover space of staging must be an advanced
file or file type device.

Resolution
Complete the following steps to resolve this error:
1. Specify an adv_file or file type device volume.
2. Retry the operation.

ssid does not exist. (11493)

Type
Notification

Source
nsrclone

Description
The specified save set ID (ssid) does not exist.

Resolution
Use the mminfo(8) command to view a list of valid save set IDs.

Starting Default (with <int> client(s)).

Type
Informational

Source
nsrd, savegrp

Description
The savegrp operation began on the Default group. This group has n number of
clients associated with it.

Resolution
No action required.

Starting save. (4952)

Type
Notification

ssid does not exist. (11493) 317

Messages: S

Source
save

Description
NetWorker has started to back up a VSS save set.

Resolution
No action required.

Storage node device <device> disabled due to insufficient

licensing. (11740)
Type
Notification

Source
nsrd

Description
The specified storage node device is disabled when:
l There are an insufficient number of storage node licenses enabled.
l Temporary storage node enabler codes expire.

Resolution
Complete one or more of the following tasks to resolve this error:
l Delete the expired enabler codes.
l Purchase additional storage node licenses.
l Enter permanent authorization codes for the expired storage node enabler
codes.

Suggest mounting <vol> on <drive> for writing to pool '<pool>'.

(32665)
Type
Informational

Source
nsrmmd

Description
The nsrmmd process is mounting the specified volume into the specified drive. Once
the volume is mounted, it is available for writing.

When a request for a volume is sent to the nsrmmd process, the process determines
the most suitable volume for this request. The selected volume is usually the one

318 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

with the largest number of bytes available for writing. Once this volume is identified,
the nsrmmd process mounts the volume into the specified drive.

Resolution
No action required.

System detected error due to savefile_fini() failure. Operation

aborted. (18771)
Type
Fatal Error

Source
save

Description
NetWorker software encountered an internal error while attempting to write the last
piece of data onto the backup media.

Resolution
Complete one or more of the following tasks to resolve this error:
l Verify that the network protocols are functioning properly by using ping.
l Refer to the log file for surrounding messages to determine the source of the
internal error.
l Go to https://support.emc.com/ for technical assistance.

System error: There is already a machine using the name:

<name>. Either choose a different name for your machine, or
delete the "NSR peer information" entry for <name> on host:
<hostname> (6637)
Type
Fatal Error

Source
nsrexecd

Description
This error can occur with certificate-based host authentication (nsrauth) when the
certificates shared by two hosts become inconsistent. This situation typically occurs
in the following scenarios:
l Reinstalling the NetWorker client, storage node, or server.
l The nsrladb database is deleted without exporting the contents of the nsrladb
database.

System detected error due to savefile_fini() failure. Operation aborted. (18771) 319
Messages: S

l The NetWorker server experiences communication problems due to lack of

resources, which can corrupt entries in the nsrladb database.

Resolution
Delete the NSR peer resource on the affected host. For information about deleting a
NSR peer resource, refer to the most recent release of the EMC NetWorker
Administration Guide.

If the problem persists, go to https://support.emc.com/ for technical assistance.

System error: SSL error: Unable to accept client handshake

(7357) OR System error: SSL error: Unable to initiate client
connection (7359)
Type
Fatal Error

Source
nsrexecd

Description
These error messages may be generated in the following cases:
l You do not have the patches required for nsrauth to work correctly.
l There is a mismatch between the certificates on the TCP client and TCP server
involved.
The TCP client and the TCP server each have their own certificate, but they also
have the certificates for all systems previously communicated with. The
mismatch is occurring between the certificate that the local machine has listed
for a particular remote host (in the local machine's NSR peer information
resource where the name attribute has the hostname of the remote machine)
and the certificate that the remote host has in its nsrla resource.

Resolution
Go to https://support.emc.com/ for technical assistance.

ssid=<saveset id>: cannot read on <device name>; wanted <bytes

to read>, got <bytes read>: <cloud error string>
Type
Fatal Error

Source
nsrmmd

Description
During a recover operation, the NetWorker software was unable to read the expected
number of bytes from the cloud.

320 EMC NetWorker 9.0.x Error Message Guide

 Messages: S

Resolution
Look for more information in the “cloud error string”. This is usually a result of an
error on the cloud vendor side. Follow the vendor’s recommended corrective actions
and contact the vendor’s technical support for help if this issue persists.

ssid=<saveset id>: cannot read on <device name>; wanted <bytes to read>, got <bytes read>: <cloud error string> 321
Messages: S

322 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 20
Messages: T

This section contains these message descriptions:

l Tape label read: Not enough space..................................................................... 324

l Task <task_id> is automatically aborted. (40033).................................................324
l Task <task_id> timed out. (40031)....................................................................... 324
l Temporarily increasing the timeout for <saveset name> to <number> seconds....... 325
l The creation of an ASR diskette for <string> has been cancelled. If you wish to create
a diskette at a later time, please restart the recovery process. (17429)................325
l The creation of the ASR diskette has failed. Please see the recover log for details.
(17437)...............................................................................................................326
l The diskette in <drive_letter>: is write-protected. (38658).................................... 326
l The feature "<product>" is not properly enabled. (12275).....................................326
l The jukebox '<jukebox>' is not properly licensed. Make sure the jukebox is properly
enabled and authorized. (41852)........................................................................327
l The media is offline. (15907).............................................................................. 327
l The media type was not set. The jukebox was not added..................................... 328
l The number of slots is expected to be greater than zero. There has been an error in
creating your Removable Storage jukebox. (14516).............................................328
l The selected drive is busy. Please unload the drive. (4065).................................329
l The SharePoint service must be running to recover data. (4963)..........................329
l The specified user name is restricted and cannot be used to log into the system.330
l The VTL is not properly licensed. Make sure the VTL is properly enabled and
authorized (VTL frame enabler needed). (41854).................................................330
l There appear to be no SCSI jukeboxes connected to this system. This could mean
the SCSI jukebox(es) are not connected to the system, cannot be seen (pending a
reboot) or have already been configured. (14486)............................................... 330
l There are fewer than two active devices. Unable to perform save set consolidation.
(6812).................................................................................................................331
l There are no enabled Removable Storage libraries to be configured. (14544)......332
l There is a problem in writing to <drive_letter>: (38659)........................................ 332
l There is no diskette in the <drive_letter>: drive. (38654)...................................... 332
l There is nothing to deposit. (15316)................................................................... 333
l There is nothing to unload in jukebox '<jukebox_name>'. (31836)........................333
l These files were not restored (Restore failed with error, or file/directory specified
but not found in backup).....................................................................................333
l This host is either improperly configured or does not support this operation....... 334
l Token has expired............................................................................................... 334
l Too many retries for saveset <saveset name> -- <cloud error string>.......................334
l Transfer media path doesn't exist: <pathname>....................................................335

Messages: T 323
Messages: T

Tape label read: Not enough space.

Type
Notification

Source
scanner

Description
The data block that was backed up is smaller than the actual block of data on the
volume. The number of bytes NetWorker software attempted to read from the tape
may be smaller than the block that is being read from the volume.

Resolution
Complete one or both of these tasks to resolve this error:
l Rewind the tape and read the label at the beginning of the tape.
l Ensure the device is configured to accept data blocks of variable size.

Task <task_id> is automatically aborted. (40033)

Type
Notification

Source
nsrmmgd

Description
The specified task is automatically terminated by nsrmmgd as a result of either a
NetWorker program shutdown or an unrecoverable error from nsrlcpd.

Resolution
If this is the result of a shutdown, disregard the message. The nsrmmgd program
attempts an automatic recovery. Complete one or both of these tasks to resolve this
error:
l Ensure that the library is running and connected.
l If the library is connected to a different host, ensure that the host can be reached
by the server.

Task <task_id> timed out. (40031)

Type
Notification

Source
nsrmmgd

324 EMC NetWorker 9.0.x Error Message Guide

 Messages: T

Description
The specified task timed out due to inactivities in "Operation Timeout."

Resolution
Check the status of the jukebox and its devices.

Temporarily increasing the timeout for <saveset name> to

<number> seconds
Type
informational

Source
nsrmmd

Description
The NetWorker software has received information from the networking layer that the
previous read or write operation failed with a “timeout” error. This results in the
NetWorker software automatically increasing the “send/receive” timeout temporarily
by 30 seconds and retrying the same operation. This increased timeout will be in
effect for the rest of the current backup.

Resolution
If you frequently see this message, increase the timeout permanently by increasing
the “send/receive timeout” parameter for the cloud device to avoid future delays or
failures.

The creation of an ASR diskette for <string> has been cancelled. If

you wish to create a diskette at a later time, please restart the
recovery process. (17429)
Type
Informational

Source
client GUI

Description
The user has chosen to terminate the creation of an Automated System Recovery
(ASR) diskette.

Resolution
No action required.

Temporarily increasing the timeout for <saveset name> to <number> seconds 325
Messages: T

The creation of the ASR diskette has failed. Please see the
recover log for details. (17437)
Type
Notification

Source
client GUI

Description
The creation of the Automated System Recovery (ASR) diskette did not complete.

Resolution
For more information about why the ASR diskette did not complete successfully,
refer to the recover log.

The diskette in <drive_letter>: is write-protected. (38658)

Type
Notification

Source
client GUI

Description
NetWorker software cannot write to the diskette currently in the drive.

Resolution
Remove the write-protection on that diskette or insert a new diskette.

The feature "<product>" is not properly enabled. (12275)

Type
Notification

Source
nsrd

Description
A licensing problem exists with the NetWorker server software and must be resolved
before the feature can be used. This problem might occur when:
l The specified feature is not enabled.
l The wrong operating system version of the enabler code for the feature is used.
l The enabler code for the feature is faulty.

326 EMC NetWorker 9.0.x Error Message Guide

 Messages: T

l There is an insufficient number of bulk enabler codes.

l A bulk enabler code, installed on the License Manager server, can enable
multiple instances of a product, typically on multiple NetWorker servers. For
example, a bulk enabler code might enable 25 storage nodes.

Resolution
Complete one or more of these tasks to resolve this error:
l Use the nsrcap command to ensure that the enabler code is correct.
l Enable the feature.
l Contact EMC Licensing and Registration to obtain the appropriate enabler code
for the operating system.
Use the evaluation enabler codes until permanent enabler codes can be
provided.
Enable and authorize this feature or product by using the lgtolic command.
l Contact EMC Licensing and Registration to obtain more bulk enabler codes.
Enable and authorize this feature or product by using the lgtolic command.

The jukebox '<jukebox>' is not properly licensed. Make sure the

jukebox is properly enabled and authorized. (41852)
Type
Notification

Source
nsrd

Description
This message might appear when:
l The Autochanger Module is not enabled.
l There is an insufficient number of bulk enabler codes.
l A bulk enabler code, installed on the License Manager server, can enable
multiple instances of a product, typically on multiple NetWorker servers. For
example, a bulk enabler code might enable 25 storage nodes.

Resolution
Complete one or both of these tasks to resolve this error:
l Enter the enabler code for the Autochanger Module into the License resource.
l Contact EMC Licensing and Registration to obtain more bulk enabler codes.
Enable and authorize this feature or product by using the lgtolic command.

The media is offline. (15907)

Type
Notification

The jukebox '<jukebox>' is not properly licensed. Make sure the jukebox is properly enabled and authorized. (41852) 327
Messages: T

Source
nsrjb

Description
The media is no longer in the jukebox.

Resolution
Complete this procedure to resolve this error:
1. Check the tape vaults and load the specified media into the jukebox.
2. Run Inventory from the Removable Storage Microsoft Management Console
(MMC) snap-in.
3. Retry the operation.

If the procedure does not resolve the error:

1. Run Reset from the NetWorker program.
2. Run Inventory from the NetWorker program.
3. Retry the operation.

The media type was not set. The jukebox was not added.
Type
Notification

Source
jbconfig

Description
An internal error occurred while processing jukebox data.

Resolution
Complete these steps to resolve this error:
1. Ensure that the Removable Storage service started and is properly configured.
2. Ensure that the NetWorker resources are available.
3. Ensure that the jukebox appears on the hardware configuration inventory of the
Removable Storage Microsoft Management Software (MMC) snap-in.
4. Set the jukebox media type.

The number of slots is expected to be greater than zero. There

has been an error in creating your Removable Storage jukebox.
(14516)
Type
Notification

328 EMC NetWorker 9.0.x Error Message Guide

 Messages: T

Source
jbconfig

Description
There was an internal error creating the Removable Storage jukebox.

Resolution
Go to https://support.emc.com/ for technical assistance.

The selected drive is busy. Please unload the drive. (4065)

Type
Noncritical Error

Source
nsrjb

Description
The Jukebox resource on the backup server might not be synchronized with the
physical autochanger (jukebox).

Resolution
Complete one or both of these tasks to resolve this error:
l Unload the volume from the selected drive.
l Synchronize the Jukebox resource with the physical autochanger.
To do this:
1. Reset the autochanger by using the nsrjb -HE command.
2. Inventory the autochanger by using the nsrjb -I command.

The SharePoint service must be running to recover data. (4963)

Type
Notification

Source
recover

Description
The SharePoint Portal Server service was not running when a recovery was
attempted.

Resolution
Start the SharePoint Portal Server service before attempting a recover.

The selected drive is busy. Please unload the drive. (4065) 329
Messages: T

The specified user name is restricted and cannot be used to log

into the system
Type
Notification

Source
gstd

Description
Appears when you use the username Administrator to log into the Console server
and the Console server authentication is LDAP or AD. A Console server that uses AD
or LDAP authentication does not support the administrator username.

Resolution
Log into the Console server with a different LDAP or AD username.

The VTL is not properly licensed. Make sure the VTL is properly
enabled and authorized (VTL frame enabler needed). (41854)
Type
Notification

Source
nsrd

Description
A Virtual Tape Library Frame license must be purchased for each physical hardware
frame that supports VTLs. If the Virtual Jukebox attribute is set to Yes during
configuration but a Virtual Tape Library license does not exist, the configuration fails
with this error.

Resolution
Contact EMC Licensing and Registration to obtain the VTL license.

There appear to be no SCSI jukeboxes connected to this system.

This could mean the SCSI jukebox(es) are not connected to the
system, cannot be seen (pending a reboot) or have already been
configured. (14486)
Type
Notification

330 EMC NetWorker 9.0.x Error Message Guide

 Messages: T

Source
jbconfig

Description
It appears there are no SCSI jukeboxes connected to the system due to one of these
conditions:
l There are no SCSI jukeboxes on the system.
l The SCSI jukeboxes cannot be detected without a reboot.
l The SCSI jukeboxes have already been configured.

On a Microsoft Windows system, this message could indicate the SCSI jukeboxes are
enabled for Microsoft Removable storage.

Resolution
Complete these steps to resolve this error:
1. Determine if there are any SCSI jukeboxes on the system.
2. Reboot the system to determine if there are SCSI jukeboxes.
3. On Microsoft Windows 2000 Professional and Server, Windows XP Professional,
and Windows Server 2003, ensure that the libraries are disabled for Microsoft
Removable Storage.
4. Rerun the jbconfig program.

There are fewer than two active devices. Unable to perform save
set consolidation. (6812)
Type
Notification

Source
savegrp, nsrd

Description
Either an insufficient number of drives are configured, or the drives are not set to
Active. To perform save set consolidation, there must be a minimum of two active
devices within the same node.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that at least two drives are configured.
l Ensure that each configured drive is set to Active.

There are fewer than two active devices. Unable to perform save set consolidation. (6812) 331
Messages: T

There are no enabled Removable Storage libraries to be

configured. (14544)
Type
Notification

Source
jbconfig

Description
NetWorker software could not find any libraries controlled by Removable Storage on
the system.

Resolution
Complete these steps to resolve this error:
1. Ensure Removable Storage service is started.
2. Check the Removable Storage configuration in the Microsoft Management
Console (MMC) snap-in.
3. Enable one or more libraries for Removable Storage.
4. Configure the Removable Storage libraries again.

There is a problem in writing to <drive_letter>: (38659)

Type
Notification

Source
client GUI

Description
NetWorker software cannot write to the diskette.

Resolution
Insert a new diskette into the drive.

There is no diskette in the <drive_letter>: drive. (38654)

Type
Notification

Source
client GUI

Description
NetWorker software did not detect a diskette in the floppy drive.

332 EMC NetWorker 9.0.x Error Message Guide

 Messages: T

Resolution
Insert a diskette into the drive.

There is nothing to deposit. (15316)

Type
Notification

Source
nsrmmgd

Description
A deposit operation was requested without having the I/O slots loaded.

Resolution
Load the I/O ports and continue the operation.

There is nothing to unload in jukebox '<jukebox_name>'. (31836)

Type
Informational

Source
nsrmmgd

Description
An unload operation was attempted, but nothing was loaded in the selected devices.

Resolution
No action required.

These files were not restored (Restore failed with error, or file/
directory specified but not found in backup)
Type
Notification

Source
nsrndmp_recover

Description
This error message appears in the daemon.raw file of the NetWorker server and in
the recovery output.

Resolution
To resolve this issue:

There is nothing to deposit. (15316) 333

Messages: T

l Ensure that the file or directory specified during the recover, exists in the save
set.
l Ensure that the pathname specified to relocate the data exists on the
destination filer. For NDMP data recoveries, the target pathname is a literal string
and must exactly match the path as seen by the native OS on the NAS filer.

This host is either improperly configured or does not support this

operation
Type
fatal

Description
Appears in the Recover wizard’s Select the Recovery Hosts window after you select a
source or destination host when the source or destination host is running NetWorker
8.0 or earlier.

Resolution
The Recover wizard works with 8.1 or higher NetWorker clients only.

Token has expired.

Type
Warning

Source
NMC

Description
This message appears when the Console GUI is open and the token expires for the
authenticated user.

Resolution
To resolve this issue:
1. Click OK to dismiss this message. The Enter Credentials window appears.
2. In the Enter Credentials window, specify the password of the user, and then click
OK.
The NetWorker Authentication Service validates the user credentials and, if the
validation succeeds, generates a new token for the session.

Too many retries for saveset <saveset name> -- <cloud error

string>
Type
fatal error

334 EMC NetWorker 9.0.x Error Message Guide

 Messages: T

Source
nsrmmd

Description
The NetWorker software has tried several times to write this saveset to the cloud and
has failed.

Resolution
l Look at previous error messages in the log for more information for the causes of
this failure.
l Look for more information in the <cloud error string>. This is usually a result of an
error on the cloud vendor side; follow the vendor’s recommended corrective
actions and contact the vendor’s technical support for help if this issue persists.

Transfer media path doesn't exist: <pathname>

Type
fatal error

Source
nsrpush

Description
This error message appears when the source_path or proxy_source_path specified in
the nsrpush command does not exist on the source or proxy host.

Resolution
Specify a valid path.

Transfer media path doesn't exist: <pathname> 335

Messages: T

336 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 21
Messages: U

This section contains these message descriptions:

l Unable to add new cartridge: Library license capacity [<int> slots] has been reached.
(15286)...............................................................................................................339
l Unable to abort existing jukebox operations during nsrmmgd restart. (12515).... 339
l Unable to abort or remove 'NSR operation status' resources. (12516)................. 340
l Unable to access device <device> on control port <port>. (15810)......................... 340
l Unable to allocate new cleaning cartridges for jukebox '<jukebox>'. (31805)........341
l Unable to allocate <int> device(s) for this operation. Will
automatically retry the allocation. (15423).......................................................... 341
l Unable to confirm the completion status of operation <instance_number> on jukebox
'<jukebox>'. (15770)............................................................................................ 342
l Unable to connect to host: Please check Security settings and daemon logs on the
Networker client and Console server for more details.......................................... 342
l Unable to connect to NDMP host <hostname>...................................................... 344
l Unable to connect to server: Failed to contact using UDP ping............................. 344
l Unable to connect to server: Remote system error - unknown error...................... 344
l Unable to connect to server: Unable to set user privileges based on user token for
SYSTEM: security token has expired.................................................................... 345
l Unable to connect to server: Unable to authenticate with server <server>:
Authentication error; why = server rejected credential......................................... 345
l Unable to connect to server: Unable to set user privileges based on user token for
username: Unable to validate the security token................................................. 346
l Unable to contact the Console server. The server may still be initializing. Please try
again later...........................................................................................................346
l Unable to create directive for ASR........................................................................347
l Unable to create directive for SharePoint Portal Server. (4961)............................ 347
l Unable to determine the volume ID for the mount. (15639)................................. 347
l Unable to determine the volume name for the mount. (15638)............................348
l Unable to execute savefs job on host <hostname>: Remote system error - No route to
host.................................................................................................................... 348
l Unable to find a cleaning slot in jukebox '<jukebox>' for device '<device>'. (31843)
........................................................................................................................... 349
l Unable to initiate command. Cannot find the resource for jukebox '<jukebox>'.
(15733)...............................................................................................................349
l Unable to launch NetWorker Management Console............................................. 349
l Unable to locate a differential or level 1 backup of client
'<client>', save set <save_set_id>. (11252)............................................................350
l Unable to obtain a client connection to nsrmmgd (version #) on host <hostname>
........................................................................................................................... 351
l Unable to obtain model information for jukebox. (31897)................................... 351
l Unable to obtain the resource for device '<device>'. (15586)................................351
l Unable to allocate new cleaning cartridges for jukebox '<jukebox>'. (31805)........352
l Unable to obtain the resource for jukebox '<jukebox>'. (31905)........................... 352
l Unable to query resource database: security token has expired...........................353
l Unable to restart nsrmmgd..................................................................................353

Messages: U 337
Messages: U

l Unable to retrieve save set information (ss_lst) from the media database. (11249)
........................................................................................................................... 353
l Unable to retrieve the save set information (ss_t) for the save set that continues
save set ID <save_set_id>. (11251)...................................................................... 354
l Unable to update availability flag for the following volumes in jukebox '<jukebox>':
<list_of_volumes>. (15277).................................................................................. 355
l Unknown cartridge type return by nsrlcpd: type = <cartridge_type>, bit format =
<bit_format>. (15293).......................................................................................... 356
l Unknown communications failure occurred between nsrd and nsrmmgd. (15342)
........................................................................................................................... 356
l Unknown interface <interface_id> for jukebox '<jukebox>'. (31896).......................357
l Unknown version for UNIX file '<file>' (possible newer version). (31951).............. 357
l Unsupported command source or destination verification
failure. src: <src>, dest: <dest>. (15234)................................................................ 357
l Unsupported authentication type. (2498)............................................................358
l User authentication session timed out and is now invalid................................... 358
l User cancelled task <task_id>. (40034)................................................................ 359
l User does not have the privileges to perform the requested operation. (7116).... 359
l User does not have sufficient backup privileges or is not an administrator. (5419)
........................................................................................................................... 360
l User needs to be on archive or NSR administrator list..........................................360
l User performed an immediate cancellation of task <task_id>. (40032)................. 360
l User <user_id> on computer <host> is not on <host>’s remote access list. (12284). 361
l User terminated the operation. (15747).............................................................. 361

338 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Unable to add new cartridge: Library license capacity [<int> slots]

has been reached. (15286)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to allocate new media because the SILO/AlphaStor
library has reached the current license capacity.

Resolution
Remove old volumes or obtain additional licenses.

Unable to abort existing jukebox operations during nsrmmgd

restart. (12515)
Type
Warning

Source
nsrd

Description
No jukebox operation has a lifespan longer than one run of nsrmmgd. NetWorker
software aborts any incomplete operations during a shutdown or a nsrmmgd restart.
After the operations are aborted, nsrd also deletes all remaining NSR operation
status resources.

This error indicates that nsrd was unable to abort or delete all operations. A
preceding message in the daemon log explains the cause of the error.

Resolution
Check the daemon log to determine what caused the abort or deletion to fail.
Complete one or both of the following tasks to resolve this error:
l If nsrmmgd is restarting, ensure that no operations on that jukebox are current
and manually abort any remaining NSR operation status resources. For example,
if nsrmmgd has restarted and put the jukebox into not ready status, no jukebox
operations can be run or queued until the jukebox is marked ready. Any NSR
operation status resources that remain for the jukebox exist from the prior run of
nsrmmgd. Use nsradmin to mark the resources as cancelled. Ignore any related
error messages about nsrd not being able to notify nsrmmgd that the operation
was cancelled.
l If the NetWorker programs shuts down, nsrd automatically removes old NSR
operation status resources when restarted. If nsrd cannot remove the resource
during shutdown, it removes it during start-up. A NetWorker program shutdown

Unable to add new cartridge: Library license capacity [<int> slots] has been reached. (15286) 339
Messages: U

and restart safely purges any remaining NSR operation status resources that
should not exist.

Unable to abort or remove 'NSR operation status' resources.

(12516)
Type
Warning

Source
nsrd

Description
No jukebox operation has a lifespan longer than one run of nsrmmgd. NetWorker
software aborts any incomplete operations during a shutdown or a nsrmmgd restart.
After the operations are aborted, nsrd also deletes all remaining NSR operation
status resources.

This error indicates that nsrd was unable to abort or delete all operations. A
preceding message in the daemon log explains the cause of the error.

Resolution
Check the daemon log to determine what caused the abort or deletion to fail.
Complete one or both of the following tasks to resolve this error:
l If nsrmmgd is restarting, ensure that no operations on that jukebox are current
and manually abort any remaining NSR operation status resources. For example,
if nsrmmgd has restarted and put the jukebox into not ready status, no jukebox
operations can be run or queued until the jukebox is marked ready. Any NSR
operation status resources that remain for the jukebox exist from the prior run of
nsrmmgd. Use nsradmin to mark the resources as cancelled. Ignore any related
error messages about nsrd not being able to notify nsrmmgd that the operation
was cancelled.
l If the NetWorker program shuts down, nsrd automatically removes old NSR
operation status resources when restarted. If nsrd cannot remove the resource
during shutdown, it removes it during start-up. A NetWorker program shutdown
and restart safely purges any remaining NSR operation status resources that
should not exist.

Unable to access device <device> on control port <port>. (15810)

Type
Fatal Error

Source
jbconfig

Description
The configuration of the specified autochanger (jukebox) failed. This problem might
occur when:

340 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

l The autochanger is not ready.

l The autochanger is not properly connected to the network.
l An incorrect control port (SJI autochanger) was entered.
l The necessary device file for HP-UX was not correctly generated.
l A third-party vendor’s autochanger driver is preventing the backup server from
communicating with the autochanger.

For example, an IBM 3590 or 3570 autochanger might be in use. IBM has combined
tape and autochanger drivers. To enable them to interact with the backup server, the
drivers must be configured to not attach to the autochanger.

Resolution
Complete one or more of the following tasks to resolve this error:
l Ensure that the SCSI bus and autochanger driver are properly installed and
configured.
l Ensure that the autochanger is properly connected to the network.
l Ensure that all the required backup server software patches are installed.

Unable to allocate new cleaning cartridges for jukebox

'<jukebox>'. (31805)
Type
Notification

Source
nsrmmgd

Description
The silo cannot allocate the requested cleaning slot.

Resolution
No action required.

Unable to allocate <int> device(s) for this operation. Will

automatically retry the allocation. (15423)
Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program cannot currently allocate the minimum number of required
devices. The program will retry before terminating the operation.

Unable to allocate new cleaning cartridges for jukebox '<jukebox>'. (31805) 341
Messages: U

Resolution
No action required.

Unable to confirm the completion status of operation

<instance_number> on jukebox '<jukebox>'. (15770)
Type
Warning

Source
nsrjb

Description
The nsrjb program submitted an operation for execution, but is unable to obtain the
NSR Operation Status resource.

Resolution
The NetWorker program may have been shut down while the operation was still in
progress. Check the daemon log for confirmation. In this case, no resolution is
required.

Another possible cause is that the length of time that nsrd is keeping the NSR
operation status resource after it is marked complete, is not long enough for nsrjb to
monitor the operation. Increase the Operation Lifespan attribute of the relevant
jukebox resource and/or decrease the nsrjb polling interval with the environment
variable NSRJB_POLL_INTERVAL.

Unable to connect to host: Please check Security settings and

daemon logs on the Networker client and Console server for more
details
Type
Fatal Error

Source
remote agent

Description
Unable to complete one of the following:
l Client Configuration wizard tasks
l Device Configuration wizard tasks
l Saveset browsing when adding or modifying a client resource

Resolution
Check for one of the following when you receive this error:

342 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

1. Verify that the SSL key matches between the NMC Server and the NetWorker
client host. The SSL key is in the NSR Peer Information attribute, which is located
in each host’s nsrladb database. A mismatch can occur when the nsrladb on one
host is corrupted.
To resolve this issue, delete the Console Server’s NSR Peer Information from the
NetWorker Client’s nsrladb, and delete the NetWorker Client’s NSR Peer
Information from the Console Server’s nsrladb as following:
l To delete the Console Server’s NSR Peer Information from the NetWorker
Client’s nsrladb, on the client host, type:

nsradmin –p nsrexec
nsradmin> print type:NSR peer information

Note

Identify the Console Server’s NSR Peer Information, and delete it.

nsradmin> delete type: NSR peer information;name:<Console Server

name>
Delete? Yes

l To delete the NetWorker Client’s NSR Peer Information from the Console
Server’s nsrladb, on the Console Server host, type:

nsradmin –p nsrexec
nsradmin> print type:NSR peer information

Note

Identify the NetWorker Client’s NSR Peer Information, and delete it.

nsradmin> delete type: NSR peer information;name:<Client name>

Delete? Yes

Once the deletion is complete, it is not mandatory to restart the NetWorker or

Console services.

2. The Client cannot resolve hostname of NMC Server or NW Server. Sometimes,

NMC can resolve the client hostname, but , client cannot resolve NMC or
NetWorker Server hostname.
To resolve this issue, ping the NetWorker Server and NMC server from the Client.
If the ping fails, DNS is not resolving the hostname issue and add the hostname
to the client hosts file.
3. Ensure NetWorker users have at least the "Operate NetWorker" privilege to
launch the Client Wizard. To resolve this issue, add the user to the appropriate
user_group in the NetWorker Server.
4. The NetWorker Server may not be present in the client's servers file. To resolve
this issue, add the NetWorker Server to the client's servers file.
5. The NMC Server, NetWorker Server and NetWorker client hosts must only use
nsrauth authentication.

Unable to connect to host: Please check Security settings and daemon logs on the Networker client and Console server for more 343
details
Messages: U

Unable to connect to NDMP host <hostname>

Type
Fatal Error

Description
Appears when the NetWorker server cannot create or modify an NDMP client.

Resolution
Ensure that the:
l Username and password specified for the client is correct and has sufficient
permissions to perform NDMP operations.
l NDMP service is running on the filer.

Unable to connect to server: Failed to contact using UDP ping

Type
Fatal Error

Description
The NMC console fails to connect to the NetWorker server.

Resolution
Ensure that the NetWorker daemons start on the NetWorker server.

For HP-UX Console clients:

1. In the NMC console, select Setup > Setup System Options.
2. Clear RPC ping by using UDP when connecting to NetWorker checkbox.
3. Click OK.
4. Try to connect to the NetWorker server in the NMC console.

Unable to connect to server: Remote system error - unknown

error
Type
Fatal Error

Source
nsrexecd

Description
Appears in the Select the Recovery Hosts window when the Recovery Wizard cannot
contact the host that you selected as the source or destination host.

344 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Resolution
To resolve this issue, ensure that:
l The host is powered on.
l The NetWorker Remote Exec service (nsrexecd) is started.
l The name resolution for the host is working correctly.

Unable to connect to server: Unable to set user privileges based

on user token for SYSTEM: security token has expired
Type
Warning

Source
NMC

Description
This message appears when the NetWorker Administration window is open and the
token expires for the authenticated user.

Resolution
To resolve this issue:
1. Click OK. The NetWorker Administration window closes.
2. In the Console GUI, select the NetWorker server, and then select Launch
NetWorker Administration. The Enter Credentials window appears.
3. In the Enter Credentials window, specify the password of the user, and then click
OK.
The NetWorker Authentication Service validates the user credentials and, if the
validation succeeds, generates a new token for the session.

Unable to connect to server: Unable to authenticate with server

<server>: Authentication error; why = server rejected credential
Type
Fatal Error

Source
nsrexecd

Description
The most common scenarios in which server authentication fails are:
l Scenario 1:
Two NetWorker hosts are not using compatible authentication methods.
l Scenario 2:
A NSR peer information resource already exists for a NetWorker host but through

Unable to connect to server: Unable to set user privileges based on user token for SYSTEM: security token has expired 345
Messages: U

some unexpected event such as corruption, the NSR peer information resource is
not recognized.

Resolution
l Scenario 1
If a legacy NetWorker client can only use oldauth authentication, allow other
NetWorker hosts, that connect to the client, to fallback to oldauth
authentication. The most likely NetWorker host that will need to connect to this
client is the NetWorker server. You can allow the NetWorker server to fallback to
oldauth for just one, or a small number, of NetWorker clients, while disallowing
fallback for all other NetWorker clients. Alternatively, you can allow the
NetWorker server to fallback to oldauth for all NetWorker clients. The NetWorker
Client Management chapter in the EMC NetWorker Administration Guide provides
details.
l Scenario 2
Delete the client's NSR peer information resource from the NetWorker server's
NSRLA database. The NetWorker Client Management chapter in the EMC
NetWorker Administration Guide provides details.

Unable to connect to server: Unable to set user privileges based

on user token for username: Unable to validate the security token
Type
Warning

Source
NMC

Description
This message appears when you attempt to connect to a NetWorker server that is the
host used to authenticate the NMC users.

Resolution
To resolve this issue, establish a trust between the NMC server and the NetWorker
server, and then configure user access. The topic Configuring the NMC server to
manage NetWorker servers in the EMC NetWorker Administration Guide provides more
information.

Unable to contact the Console server. The server may still be

initializing. Please try again later.
Type
Fatal Error

Source
gstd

Description
Unable to launch the NetWorker Console on Linux, UNIX, or AIX platforms.

346 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Resolution
The problem may be addressed by performing one or more of the following actions:
l The ::1 entry may be missing from the /etc/hosts file on the NetWorker client.
Ensure that this entry is added in the following format:
::1 localhost aliases
l If the IP address/hostname of the NetWorker Console server is modified or
protocols such as IPv6 are added or removed, shutdown the Console server and
run the gstconfig command. For more information, refer to the most recent
release of the NetWorker Administration Guide.

Unable to create directive for ASR.

Type
Informational

Source
save

Description
NetWorker software could not create a skip directive for the Automated System
Recovery (ASR) directory.

Resolution
No action required.

Unable to create directive for SharePoint Portal Server. (4961)

Type
Informational

Source
save

Description
NetWorker software could not create a skip directive for the SHAREPOINT save set.

Resolution
No action required.

Unable to determine the volume ID for the mount. (15639)

Type
Notification

Source
nsrmmgd

Unable to create directive for ASR. 347

Messages: U

Description
The nsrmmgd program is unable to perform a mount operation because the selected
slot has no volume ID information.

Resolution
Inventory the selected slot.

Unable to determine the volume name for the mount. (15638)

Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to perform a mount operation because the selected
slot has no volume information.

Resolution
Inventory the selected slot.

Unable to execute savefs job on host <hostname>: Remote system

error - No route to host
Type
Fatal

Source
nsrexecd

Description
Appears during a scheduled backup when the NetWorker server can reach the client
but cannot contact the nsrexecd process to start the savefs process.

Resolution
Ensure that you configure:
l Any external firewalls between the two hosts to allow communication on the
required service ports.
l A personal firewall on the client, for example iptables on Linux, to allow
communication between the two hosts on the required service ports.

348 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Unable to find a cleaning slot in jukebox '<jukebox>' for device

'<device>'. (31843)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to allocate a cleaning cartridge for this operation.
This error typically occurs when the only available cartridge is used to clean another
drive.

Resolution
If the number of cleaning tape uses for the cartridge(s) is greater than zero, no action
is required. If there are no cleaning cartridges, add one. To change the number of
uses for the cartridge see the NetWorker Command Reference Guide and nsrjb -U
command or Knowledge Article 200068.

Unable to initiate command. Cannot find the resource for jukebox

'<jukebox>'. (15733)
Type
Notification

Source
nsrjb

Description
The resource for the specified jukebox was available when nsrjb started. It currently
cannot be located. It may have been deleted.

Resolution
If the jukebox resource was deleted, either use another jukebox for your nsrjb
command or re-create the jukebox resource with jbonfig.

Unable to launch NetWorker Management Console

Type
fatal

Description
Appears on a Console client if the Java Cache was not cleared after an update to the
Console server software.

Unable to find a cleaning slot in jukebox '<jukebox>' for device '<device>'. (31843) 349
Messages: U

Resolution
Clear the Java Cache on the Console client.

Unable to locate a differential or level 1 backup of client

'<client>', save set <save_set_id>. (11252)
Type
Notification

Source
ansrd

Description
This message might appear when:
l The save set consolidation process aborts because a level 1 backup of the
specified save set could not be found.
Save set consolidation cannot be performed on a save set until both a full and a
level 1 backup of the save set are performed.
l The nsrssc command was run directly without first performing a level 1
backup.
n If the savegrp command is used to perform save set consolidation,
savegrp automatically performs a level 1 backup of the save set before
performing the actual consolidation.
n If the nsrssc command is used, ensure that a level 1 backup of the save set is
performed first.

Resolution
Complete one or more of the following tasks to resolve this error:
l Use the mminfo command to determine whether a level 1 backup of the save
set exists.
l Check the log file to determine whether the save set was backed up successfully.
If the file was not backed up successfully, fix the problem indicated by the
associated message and perform the backup again.
l If a level 1 backup was not performed on the save set complete one or both of
these tasks:
n Perform a level 1 backup.
n Run the savegrp command by using the -l “level” option and the -c
“consolidation” option, for example, savegrp -l -c.
l If a level 1 backup of the save set is found, ansrd detected the wrong condition.
If this is the case, go to https://support.emc.com/ for technical assistance.

350 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Unable to obtain a client connection to nsrmmgd (version #) on

host <hostname>
Type
Fatal

Source
nsrmmgd

Description
Appears on a Windows host when the Windows firewall Allow list on the NetWorker
server does not contain the nsrmmgd process.

Resolution
To resolve this issue, ensure that the firewall is turned on, then add the nsrmmgd
process to the Allow list of the Windows firewall on the NetWorker server host.

Unable to obtain model information for jukebox. (31897)

Type
Internal error

Source
nsrmmgd

Description
The nsrmmgd program is unable to determine the number of enabled slots on the
given jukebox. The library may have been configured without license.

Resolution
Go to https://support.emc.com/ for technical assistance.

Unable to obtain the resource for device '<device>'. (15586)

Type
Noncritical Error

Source
nsrmmgd

Description
The nsrmmgd program is unable to obtain information from the server for the
specified device.

Resolution
Complete one or both of the following tasks to resolve this error:

Unable to obtain a client connection to nsrmmgd (version #) on host <hostname> 351

Messages: U

l Check the server connection availability.

l Ensure that the Device resource still exists on the server. Re-create it if
necessary.

Unable to allocate new cleaning cartridges for jukebox

'<jukebox>'. (31805)
Type
Notification

Source
nsrmmgd

Description
The SILO cannot allocate the requested cleaning slot.

Resolution
If there are other cleaning operations in progress and a limited number of cleaning
cartridges are available, subsequent attempts will pick a cartridge released by other
cleaning operations. In this case, no action is required.

If there are no other cleaning operations in progress, complete one or more of the
following tasks to resolve this error:
l If the SILO or jukebox has no cleaning cartridges available, add new cleaning
cartridges.
l If the SILO or jukebox has cleaning cartridges available, ensure that the cleaning
slots have the right label. Inventory the cleaning slots or use the nsrjb -U
number_of_uses command to set the number of uses.

Unable to obtain the resource for jukebox '<jukebox>'. (31905)

Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is unable to obtain the specified jukebox resource from the
NetWorker server.

Resolution
Complete one or both of the following tasks to resolve this error:
l Ensure that server connectivity is available. If not, run the nsradmin command to
connect to it.

352 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

l Ensure that the device resource still exists on the server. Re-create the device, if
necessary.

Unable to query resource database: security token has expired

Type
Warning

Source
command line

Description
This message appears when you run a CLI tool as an authenticated user but the
token for the user has expired.

Resolution
To resolve this issue, run the nsrlogin command to generate a new token for the
user.

Unable to restart nsrmmgd.

Type
Fatal Error

Source
nsrd

Description
Indicates that nsrd has been notified by the operating system that nsrmmgd
repeatedly and unexpectedly exited. An attempt to restart nsrmmgd failed.

Resolution
Check the daemon log file and the nsr/cores directory to determine the reason for the
failure. Take any appropriate action.

Unable to retrieve save set information (ss_lst) from the media

database. (11249)
Type
Notification

Source
ansrd

Description
The NetWorker server is unable to obtain information about the specified save sets
from the media database. This problem might indicate the following:

Unable to query resource database: security token has expired 353

Messages: U

l The nsrmmd service stopped responding or is not running.

l The media database is corrupt.
l Refer to adjacent log messages for other possible explanations.

Resolution
Complete one or more of the following tasks to resolve this error:
l If the nsrmmd service is not running, restart all NetWorker services and retry the
operation.
l Perform a consistency check on the media database by using the nsrim -X
command.
l If the media database is corrupt, complete one or both of the following tasks:
n Rebuild the media database by using the scanner command.
n Recover the last known working database.

Recover the media database on UNIX

To recover the media database on UNIX:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a
command.
2. Rename or delete the media database. By default, the media database is located
in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the database by using the mmrecov command.

Recover the media database on Windows

To recover the media database on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename the media database. By default, the media database is located in the
%SystemDrive%\Legato\nsr\mm directory on the server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the media database by using the mmrecov command.

Recover the media database on NetWare

To recover the media database on NetWare systems, use the NETUTIL utility.

Unable to retrieve the save set information (ss_t) for the save set
that continues save set ID <save_set_id>. (11251)
Type
Notification

Source
ansrd

354 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Description
The NetWorker server is unable to obtain information about the specified save set
from the media database. This problem might indicate the following:
l The nsrmmd service stopped responding or is not running.
l The media database is corrupt.

Refer to adjacent log messages for other possible explanations.

Resolution
Complete one or more of the following tasks to resolve this error:
l If the nsrmmd service is not running, restart the NetWorker program and retry the
operation.
l Perform a consistency check on the media database by using the nsrim -X
command.
l If the media database is corrupt, complete one or both of the following tasks:
n Rebuild the media database by using the scanner command.
n Recover the last known working database.

Recover the media database on UNIX

To recover the media database on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Rename or delete the media database. By default, the media database is located
in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the database by using the mmrecov command.

Recover the media database on Windows

To recover the media database on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename the media database. By default, the media database is located in the
%SystemDrive%\Legato\nsr\mm directory on the server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the media database by using the mmrecov command.

Recover the media database on NetWare

To recover the media database on NetWare systems, use the NETUTIL utility.

Unable to update availability flag for the following volumes in

jukebox '<jukebox>': <list_of_volumes>. (15277)
Type
Notification

Unable to update availability flag for the following volumes in jukebox '<jukebox>': <list_of_volumes>. (15277) 355
Messages: U

Source
nsrmmgd

Description
The nsrmmgd program is unable to update the availability flag for one or more
volumes. Possible reasons include:
l The media database is not responding.
l The operation timed-out because the system is busy.
l An internal error occurred.

Resolution
Perform an inventory (nsrjb -I) or reset (nsrjb -H) of the jukebox. If the problem
persists, go to https://support.emc.com/ for technical assistance.

Unknown cartridge type return by nsrlcpd: type =

<cartridge_type>, bit format = <bit_format>. (15293)
Type
Critical

Source
nsrmmgd

Description
The nsrmmgd program cannot map the cartridge type reported by nsrlcpd to a known
NetWorker media type.

Resolution
Add the cartridge type to the media map file.

Unknown communications failure occurred between nsrd and

nsrmmgd. (15342)
Type
Warning

Source
nsrmmgd

Description
The nsrmmgd program receives an update from nsrd about an unknown jukebox
operation. Communication about the new operation failed.

Resolution
If the operation was initiated internally, such as part of a backup, NetWorker
software re-initiates the operation after a timeout period.

356 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

If the operation was initiated manually, such as a nsrjb command, that command
may have stopped responding. Cancel and restart the command.

Unknown interface <interface_id> for jukebox '<jukebox>'. (31896)

Type
Internal error

Source
nsrmmgd

Description
This is an internal error.

Resolution
Go to https://support.emc.com/ for technical assistance.

Unknown version for UNIX file '<file>' (possible newer version).

(31951)
Type
Notification

Source
recover

Description
An internal error occurred while the currently running process was attempting to
obtain client attribute information. This problem might be the result of saving data
by using a release of NetWorker software that is more recent than the release being
used to recover the same data.

Resolution
Complete one or both of the following tasks to resolve this error:
l Upgrade the backup software, then try to recover the data again.
l If the problem persists, go to https://support.emc.com/ for technical assistance.

Unsupported command source or destination verification

failure. src: <src>, dest: <dest>. (15234)
Type
Informational

Source
nsrlcpd

Unknown interface <interface_id> for jukebox '<jukebox>'. (31896) 357

Messages: U

Description
One of the specified parameters is not allocated to the library controlled by the
nsrlcpd process. The source, most likely a drive, is allocated at library configuration
time. The destination, most likely a tape, is allocated during normal operations using
the -a option for the nsrjb command. The command will not be attempted.

Resolution
Verify that the source and destination elements are properly allocated to the
NetWorker silo library.

Unsupported authentication type. (2498)

Type
Fatal Error

Source
nsrd

Description
This problem occurs if an installed feature or patch is for a release of the backup
software that is different from the installed release. For example, a 5.1 patch was
applied to a 5.5 release of NetWorker software.

Resolution
Ensure that the release level of the features and patches matches the release level of
the backup software.

User authentication session timed out and is now invalid

Type
Warning

Source
nsrexecd

Description
This message is generally seen when NetWorker is requesting a volume to write to,
but has not received a volume for 120 minutes or longer. This generally indicates
that the server does not have volumes available for writing, for example, a request
volume is not mounted.

Resolution
Ensure that a volume is available for writing.

358 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

User cancelled task <task_id>. (40034)

Type
Informational

Source
nsrmmgd

Description
A user cancelled the specified task.

Resolution
No action required.

User does not have the privileges to perform the requested

operation. (7116)
Type
Fatal or Notification (see Description)

Source
nsrexecd

Description
This error message can occur for nsrauth and oldauth (it is fatal for nsrauth and non-
fatal for oldauth).

There are two reasons this error message appears:

l If nsrauth was disabled for all hosts that communicate with the NetWorker
server, then this error message is caused by a bug. If this is the case, you will
also see the following message:
Warning: Could not register a daemon key with the authentication daemon.
If you see this warning, then the following error message is not a problem:

user does not have the privileges

These messages usually appear when the NetWorker server daemons (for
example, nsrd) are started.
l If nsrauth was allowed for at least one other host (for example, if you do not see
the above mentioned error message), then some daemons will not work correctly
when using authentication.
As a result, users connecting to NetWorker daemons will often not have the
correct privileges; they will have the correct privileges when communicating with
nsrd or nsrexecd, but for any of the other daemons, no privileges will be
available. This error may cause backup failures or mminfo failures.

User cancelled task <task_id>. (40034) 359

Messages: U

Resolution
Go to https://support.emc.com/ for technical assistance.

User does not have sufficient backup privileges or is not an

administrator. (5419)
Type
Notification

Source
save

Description
The user performing the backup does not have the proper permissions to back up
the save set.

Resolution
Ensure that the user performing the backup is a member of the NetWorker
Administrators group.

User needs to be on archive or NSR administrator list.

Type
Notification

Source
nsrclone

Description
The specified user is not included in the backup server’s administrator list. Only
administrators can perform cloning operations.

Resolution
Complete one or both of the following tasks to resolve this error:
l Include the user’s name in the format user@computer_name in the Administrator
attribute of the Server resource.
l Request that an administrator perform the requested operation.

User performed an immediate cancellation of task <task_id>.

(40032)
Type
Informational

360 EMC NetWorker 9.0.x Error Message Guide

 Messages: U

Source
nsrmmgd

Description
A user cancelled the specified task.

Resolution
No action required.

User <user_id> on computer <host> is not on <host>’s remote

access list. (12284)
Type
Notification

Source
nsrd

Description
The specified user is not included in the specified computer’s Remote Access list.

Resolution
Complete one or more of the following tasks to resolve this error:
l Include the user’s name in the format user@computer_name in the Remote
Access attribute of the specified computer’s Client resource.
l Verify that all aliases exist in the appropriate host or DNS files and the Alias
attribute of the Client resource.
l Ensure that the fully qualified domain name, as well as any short names or
aliases, are included in the Remote Access attribute.
l Temporarily add *@*to the Remote Access attribute.

Note

This will enable anyone to connect to this computer. Delete the *@* entry from
the Remote Access attribute after the requested operation completes to
reestablish system security.

Refer to the SCSI device’s documentation. For additional assistance, contact the
manufacturer of the device.

User terminated the operation. (15747)

Type
Informational

Source
nsrjb

User <user_id> on computer <host> is not on <host>’s remote access list. (12284) 361
Messages: U

Description
The nsrjb program reports that a user pressed [Ctrl]+[c] to terminate the current
operation.

Resolution
No action required.

362 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 22
Messages: V

This section contains these message descriptions:

l Value of environment variable <name> is set to <value>. (15593).......................... 364

l Verification of volume "<vol>", volid <vol_id> failed, volume is being marked as full.
(8438).................................................................................................................364
l Volhdr: <string> <long_unsigned> records. (912)................................................... 364
l Volume expiration date <date> not in future......................................................... 365
l Volume from slot <slot_number> is not loaded in device '<device>'. (15398)......... 365
l Volume in slot <slot_number> is unavailable. It is currently loaded in device
'<device>'. (15288)...............................................................................................366
l Volume name '<volume_name>' is too long. (15361)............................................366
l Volume name exceeds <decimal> characters. (8376)............................................366
l Volume '<volume_name>' in slot <slot_number> contains an invalid volume ID
<volume_id>. (15386).......................................................................................... 367
l Volume '<volume_name>' in slot <slot_number> with volume ID <volume_id> is not in
the media database. (15388).............................................................................. 367
l Volume '<volume_name>' mounted on '<host_name_1>' needs to be mounted on
'<host_name_2>'. (11937)................................................................................... 367
l Volume '<volume_name>' not found in media database. (6181)...........................368
l Volume '<volume_name>' will not be labeled. It already has a valid NetWorker label.
(15348)...............................................................................................................368
l Volumes in jukebox '<jukebox>' have passed the low water mark. (12093).......... 368
l Volume "<vol>" on device "<device>" Block size is <int> bytes not <int> bytes. Verify the
device configuration. Tape positioning by record is disabled. (8447)...................369
l Volume "<vol>" on device "<device>": Cannot decode block. Verify the device
configuration. Tape positioning by record is disabled. (8451)..............................370
l VSS failed to take the snapshot. <error_string>. Snapshot attempt number <int> of 3
will occur in 10 minutes. (5387).......................................................................... 371
l VSS <save_set> is an invalid saveset. Mismatch with save operations value........ 371
l VSS snapshot failed, and fallback to standard filesystem save is disabled for
<save_set> and will not be saved. (7283)............................................................. 371
l VSS..snapshot failed.. <hex> — revert to standard save of filesystem................... 372
l VSS..snapshot failed with error <hex> — The specified object does not exist........ 373
l VSS Snapshot is disabled and will not be used. (7280)....................................... 373
l VSS Snapshot is disabled for <save_set> and will not be used............................. 373

Messages: V 363
Messages: V

Value of environment variable <name> is set to <value>. (15593)

Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program detected a relevant environment variable.

Resolution
Ensure that the value is set correctly.

Verification of volume "<vol>", volid <vol_id> failed, volume is

being marked as full. (8438)
Type
Warning

Source
nsrmmd

Description
NetWorker software could not successfully verify the media and marked the volume
as "full." Once a volume is marked as "full," no further data can be written to this
volume.

The drive or the media might be damaged, corrupted, or dirty.

Resolution
Complete one or more of these tasks to resolve this error:
l Clean the drive.
l Ensure that the drive is functioning properly.
l Ensure that the media is functioning properly.

Volhdr: <string> <long_unsigned> records. (912)

Type
Informational

Source
nsrmmdbd

364 EMC NetWorker 9.0.x Error Message Guide

 Messages: V

Description
The volume header is read before and after the scavenge process runs. The number
of each record type is read from the database volume header and displayed.

Resolution
Compare the number of records before and after the scavenge process to determine
whether the media database is corrupt.

Volume expiration date <date> not in future

Type
Notification

Source
nsrmmgd

Description
Cannot unmount a backup device.

Resolution
Complete one or more of these tasks to resolve this error:
l Run one of the following commands manually from a command prompt to eject
the device: nsrmm -u -f device_name
or nsrmm -j -f device_name
l Go to https://support.emc.com/ for technical assistance.

Volume from slot <slot_number> is not loaded in device '<device>'.

(15398)
Type
Notification

Source
nsrmmgd

Description
The operation to unload cannot be performed because the volume is not loaded in
the specified device.

Resolution
If the volume is in the specified slot, no action is required. Run the unload command
without specifying the device.

If this resolution fails and the volume is still loaded, reset the jukebox.

Volume expiration date <date> not in future 365

Messages: V

Volume in slot <slot_number> is unavailable. It is currently loaded

in device '<device>'. (15288)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program is attempting to locate a volume that is currently loaded in
another drive.

Resolution
Unload the volume using the nsrjb -u command and retry the operation.

Volume name '<volume_name>' is too long. (15361)

Type
Notification

Source
nsrjb

Description
The volume name argument supplied on an nsrjb command line is too long.

Resolution
Specify a shorter volume.

Volume name exceeds <decimal> characters. (8376)

Type
Warning

Source
NetWorker DiskBackup Option

Description
The volume label name specified for the advanced file type device exceeded 60
characters.

Resolution
Specify a volume label name of fewer than 60 characters and retry the labeling
operation again.

366 EMC NetWorker 9.0.x Error Message Guide

 Messages: V

Volume '<volume_name>' in slot <slot_number> contains an

invalid volume ID <volume_id>. (15386)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program cannot perform the selected operation on this slot because it
has an invalid volume ID.

Resolution
If the slot does have a valid ID, perform an inventory of it. If it does not have a valid
ID, label the volume in the slot.

Volume '<volume_name>' in slot <slot_number> with volume ID

<volume_id> is not in the media database. (15388)
Type
Notification

Source
nsrmmgd

Description
The nsrmmgd program cannot perform the selected operation on this slot because it
has no entry in the media database.

Resolution
Label the volume in the slot.

Volume '<volume_name>' mounted on '<host_name_1>' needs to

be mounted on '<host_name_2>'. (11937)
Type
Warning

Source
nsrd

Description
The specified volume is currently required on one host, but is mounted on another.

Volume '<volume_name>' in slot <slot_number> contains an invalid volume ID <volume_id>. (15386) 367
Messages: V

Resolution
Unmount the volume from <host_name_1> and mount it on <host_name_2>.

Volume '<volume_name>' not found in media database. (6181)

Type
Notification

Source
nsrmmgd

Description
The volume selected for the given jukebox operation is not in the media database.

Resolution
Select a different volume or relabel the volume.

Volume '<volume_name>' will not be labeled. It already has a

valid NetWorker label. (15348)
Type
Informational

Source
nsrmmgd

Description
The nsrmmgd program rejected a volume label operation after discovering a valid
NetWorker label.

Resolution
No action required.

Volumes in jukebox '<jukebox>' have passed the low water mark.

(12093)
Type
Informational

Source
nsrd

368 EMC NetWorker 9.0.x Error Message Guide

 Messages: V

Description
The unused capacity on all of the volumes in the autochanger (jukebox) is lower than
the low-water mark specified for the Minimum Space attribute in the Jukebox
resource. By default the Minimum Space attribute is 7 GB.

Resolution
No action required.

Volume "<vol>" on device "<device>" Block size is <int> bytes not

<int> bytes. Verify the device configuration. Tape positioning by
record is disabled. (8447)
Type
Notification

Source
nsrmmd

Description
The data block that NetWorker software attempted to recover from the specified
volume was not the same size as the original block. NetWorker software disabled
tape positioning by both forward space record (FSR) and backward space record
(BSR).

All data written to media is assumed to be contained within a single data block. A
fixed block size was assigned to the device. The data written to the media was then
broken into multiple blocks. NetWorker software was then unable to position the
media by using the FSR or the BSR.

Resolution
Ensure that the volume was created by using the current configuration. The device
should be configured to accept data blocks of varying size.

If the volume was created by using a different configuration, complete one or both of
these tasks to resolve this error:
l Change the existing block size in thest.conf file temporarily to 64. By default, the
block size is set to zero. For example, a DLT7000’s st.conffile entry might be:

DLT7k -data - 1, 0x36, 0, 0x8219, 4, 0x82, 0x83, 0x84, 0x85, 3;

By changing the block size, this entry becomes:

DLT7k -data - 1, 0x36, 64, 0x8219, 4, 0x82, 0x83, 0x84, 0x85,

3;
l If the volume was created by using an existing configuration, set the block size in
the st.conffile equal to the SCSI controller’s block size limit. To determine the
block size limit, use the mt command. For example in Solaris:

sunnw: mt -f /dev/rmt/9cbn status

Quantum DLT7000 tape drive:

Volume "<vol>" on device "<device>" Block size is <int> bytes not <int> bytes. Verify the device configuration. Tape positioning by 369
record is disabled. (8447)
Messages: V

sense key(0x0)= No Additional Sense residual=

0 retries= 0 file no= 1 block no= 0
sunnw:

Volume "<vol>" on device "<device>": Cannot decode block. Verify

the device configuration. Tape positioning by record is disabled.
(8451)
Type
Notification

Source
nsrmmd

Description
NetWorker software could not read or access the data block on the specified volume.
NetWorker software disabled tape positioning by both forward space record (FSR)
and backward space record (BSR).

All data written to media is assumed to be contained within a single data block. A
fixed block size was assigned to the device. The data written to the media was then
broken into multiple blocks. NetWorker software was then unable to position the
media by using the FSR or the BSR.

This problem might also be caused by device or media errors.

Resolution
Complete one or more of these tasks to resolve this error:
l Ensure that the volume was created by using the current configuration. The
device should be configured to accept data blocks of varying sizes.
If the volume was created by using a different configuration, follow these steps
to change the settings to enable the volume to be read:
n Change the existing block size in the st.conf file temporarily to 64. By default,
the block size is set to zero. For example, a DLT7000’s st.conf file entry might
be:
DLT7k -data - 1, 0x36, 0, 0x8219, 4, 0x82, 0x83, 0x84, 0x85, 3;
By changing the block size, this entry becomes:
DLT7k -data - 1, 0x36, 64, 0x8219, 4, 0x82, 0x83, 0x84, 0x85, 3;
n If the volume was created by using an existing configuration, set the block
size in the st.conf file equal to the SCSI controller’s block size limit. To
determine the block size limit, use the mt command. For example in Solaris:
sunnw: mt -f /dev/rmt/9cbn status
Quantum DLT7000 tape drive:
sense key(0x0)= No Additional Sense residual= 0 retries= 0 file no= 1 block
no= 0
sunnw:
l Clean the drive.
l Ensure that the drive is functioning properly.

370 EMC NetWorker 9.0.x Error Message Guide

 Messages: V

l Ensure that the media is functioning properly.

VSS failed to take the snapshot. <error_string>. Snapshot attempt

number <int> of 3 will occur in 10 minutes. (5387)
Type
Informational

Source
save

Description
NetWorker software attempted to perform the snapshot backup of the specified save
set, but the attempt failed due to the reason stated in <error_string>. NetWorker
software adheres to the Microsoft recommendation that 10 minutes elapse between
successive snapshot attempts when this specific error occurs. After three
unsuccessful snapshot attempts, the backup of the save set fails.

Resolution
No action required.

VSS <save_set> is an invalid saveset. Mismatch with save

operations value.
Type
Warning

Source
save

Description
NetWorker software cannot save the save set named <save_set> because the state of
the backup client does not match the save set type. This occurs in these situations:
l The backup client has VSS enabled and the save set type is not VSS.
l The backup client has VSS disabled and the save set type is VSS.

Resolution
Change the type of the save set to match the backup client’s VSS state.

VSS snapshot failed, and fallback to standard filesystem save is

disabled for <save_set> and will not be saved. (7283)
Type
Notification

VSS failed to take the snapshot. <error_string>. Snapshot attempt number <int> of 3 will occur in 10 minutes. (5387) 371
Messages: V

Source
save

Description
NetWorker software cannot back up the save set named <save_set> because of these
factors:
l VSS was unable to complete a snapshot of the save set.
l Volume fallback ID disabled.

Normally, when VSS is unable to complete a snapshot of a save set, NetWorker

software conducts a standard save of the volume or volumes contained in the save
set. This message only appears when this fallback capability has been turned off by
the user or a system administrator.

This message indicates an error in the VSS infrastructure. It normally includes

additional troubleshooting information.

Resolution
Volume fallback should be enabled to ensure backup of the save set in the event of
another VSS snapshot failure.

Retry the snapshot after correcting any problems contained in the error message. If
the problem persists, go to https://support.EMC.com/ for technical assistance.

VSS..snapshot failed.. <hex> — revert to standard save of

filesystem.
Type
Informational

Source
save

Description
This message appears either in the NetWorker User program or in the savegrp log. It
occurs when the VSS volume fallback capability is enabled and NetWorker software
conducted a standard back up of the save set named <save_set> because NetWorker
software was unable to complete a snapshot of it.

This message indicates an error in the VSS infrastructure. It normally includes

additional troubleshooting information.

Resolution
This is an informational message. The backup was completed successfully through
the fallback capability.

Retry the snapshot after correcting any problems contained in the error message.

If the problem persists, go to https://support.emc.com for technical assistance.

372 EMC NetWorker 9.0.x Error Message Guide

 Messages: V

VSS..snapshot failed with error <hex> — The specified object does

not exist..
Type
Informational

Source
save

Description
Appears when using the NetWorker User program on the passive node in a cluster on
Windows 2003, and you attempt to back up the shared drives.

Resolution
Perform the back up from the active physical node.

VSS Snapshot is disabled and will not be used. (7280)

Type
Informational

Source
save

Description
VSS is not enabled. This occurs when one of these is true:
l VSS has been disabled through the Save Operations field.
l VSS does not have a valid license.

Resolution
No action required.

VSS Snapshot is disabled for <save_set> and will not be used.

Type
Informational

Source
save

Description
VSS is licensed for use on the system, but is not enabled for the save set named
<save_set>. This indicates that a user specifically disabled VSS support for the
volume or volumes contained in the save set.

VSS..snapshot failed with error <hex> — The specified object does not exist.. 373
Messages: V

Resolution
No action required.

374 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 23
Messages: W

This section contains these message descriptions:

l Waiting for <int> writable volumes to backup pool '<pool>' <family> on <host>. (32508)
........................................................................................................................... 376
l Waiting for more available space on filesystem '<string><character><string>'. (33943)
........................................................................................................................... 376
l Waiting for <vol_id> on <host>............................................................................... 377
l Warning — '<file>' size grew during save. (32255, 5192)...................................... 377
l Warning: Could not register a daemon key with the authentication daemon. GSS
authentication disabled...................................................................................... 378
l WARNING: Non fatal error saving EFI partition. Retry the backup and/or use your
NetWorker Admininstration Guide to temporarily disable the writer, if necessary.
(5305).................................................................................................................378
l WARNING: no valid save times for client '<client>' — cross-check not performed.
(9335).................................................................................................................379
l Warning: some elements in jukebox '<jukebox_name>' may contain inaccurate
volume information. Re-inventory the jukebox. (31823)...................................... 379
l Warning: Unable to create OFC for drive <drive> (OFC mechanism unable to allocate
drive letter). (7047)............................................................................................. 380
l Warning: Unable to create OFC for drive <drive> (OFC mechanism unable to operate
due to insufficient disk space). (7044)................................................................ 380
l Warning: unable to detect Java Runtime Environment..........................................380
l Web server exited unexpectedly.......................................................................... 381
l WISS error: Bad database header. (819)..............................................................381
l WISS error: Invalid page number. (817)............................................................... 383
l WISS error: Unable to mount <vol>: database was not shutdown cleanly. (873).... 384
l WISS error: Unknown error code. (376, 946)........................................................385
l Writing to volume <vol> complete. (9132).............................................................387

Messages: W 375
Messages: W

Waiting for <int> writable volumes to backup pool '<pool>' <family>

on <host>. (32508)
Type
Notification

Source
nsrd

Description
This message might appear when:
l NetWorker software is configured to use a different pool than the one specified
to perform the backup operation.
l The pools are not synchronized.
l The maximum parallelism value on the autochanger is too low.

Resolution
Complete one or more of these tasks to resolve this error:
l Look at the message file to determine what happened before this error appeared
and correct any problems found.
l Use NetWorker Console to correctly configure the pools.
l Ensure that there are labeled tapes available for each configured pool.
l Reduce the Autochanger Max Parallelism attribute to the number of active drives
minus one.

Waiting for more available space on filesystem

'<string><character><string>'. (33943)
Type
Warning

Source
NetWorker DiskBackup

Description
The file system where advanced file type (adv_file) volumes resides is full. The
NetWorker backup process is waiting for available space on this file system so the
backup can continue.

Resolution
Complete one or both of these tasks to resolve this error:
l Run the staging process against this advanced file type volume to move some
save sets to a different storage medium.

376 EMC NetWorker 9.0.x Error Message Guide

 Messages: W

l Manually remove temporary files in the file system.

Waiting for <vol_id> on <host>.

Type
Notification

Source
recover

Description
The nsrmmd process is waiting for the specified volume to be mounted into the
specified device. The volume might:
l Be in use by another process.
l Be mounted on a different host.
l Need to be mounted manually.

If nsrmmd continues to wait for this volume to be mounted, a message is displayed

that indicates:
l Length of time that nsrmmd has been waiting.
l Volume name and barcode assigned to the volume.
l Hostname of the device waiting for the volume to be mounted.

Resolution
Complete one or more of these tasks to resolve this error:
l Ensure that the volume is available.
l If the volume is mounted on a different host, import it.
l If the volume needs to be manually mounted, mount it.

Warning — '<file>' size grew during save. (32255, 5192)

Type
Notification

Source
save

Description
The backup server detected that the number of bytes associated with the file on the
backup media is not the same size as in the original file. This inconsistency might
occur if the specified file:
l Is a Hierarchical Storage Management (HSM) stub or sparse file.
l Changed during the backup process, and its file size increased.

Waiting for <vol_id> on <host>. 377

Messages: W

l Is the media database.

Multiple groups may have completed their backup sessions simultaneously. These
sessions were subsequently attempting to update the media database
simultaneously.

Resolution
Perform an ad hoc backup of the specified file to ensure that a consistent copy of the
file is backed up.

Warning: Could not register a daemon key with the

authentication daemon. GSS authentication disabled.
Type
Noncritical Error

Source
nsrd

Description
This message indicates that nsrauth is not being allowed for any machines that
connect to your machine. This warning message only occurs if nsrauth is disabled for
all machines.

You will only see this message on the NetWorker server. Even if this message
appears, NetWorker will continue to operate.

Resolution
Go to https://support.emc.com/ for technical assistance.

WARNING: Non fatal error saving EFI partition. Retry the backup
and/or use your NetWorker Admininstration Guide to temporarily
disable the writer, if necessary. (5305)
Type
Noncritical Error

Source
save

Description
NetWorker software could not successfully back up an Itanium (IA-64) extensible
firmware interface (EFI) partition.

Resolution
Run a backup of this drive again.

378 EMC NetWorker 9.0.x Error Message Guide

 Messages: W

If this is unsuccessful, temporarily disable the VSS writer and retry the backup. For
information on disabling the VSS writer, refer to the most recent release of the
NetWorker Administration Guide.

WARNING: no valid save times for client '<client>' — cross-check

not performed. (9335)
Type
Notification

Source
nsrindexd

Description
The media database does not contain any valid save times for the specified client.

Resolution
Complete one or both of these tasks to resolve this error:
l If entries in the media database were expected, recover the database by using
the mmrecov command or the NETUTIL utility.
l If entries in the media database were not expected:
1. Rename or delete the client’s file index. By default, this file is located in this
directory:
l UNIX: /nsr/index/client_name
l Windows: %SystemDrive%\Legato\nsr\index\client_name
l NetWare: SYS:\NSR\index\client_name
2. If the client still exists, create a new file index for the client by using the nsrck -c
(client_name) command.
3. If the client no longer exists, remove the associated Client resource.

Warning: some elements in jukebox '<jukebox_name>' may

contain inaccurate volume information. Re-inventory the jukebox.
(31823)
Type
Warning

Source
nsrmmgd

Description
One or more volumes changed location after a reset operation.

WARNING: no valid save times for client '<client>' — cross-check not performed. (9335) 379
Messages: W

Resolution
Inventory the jukebox.

Warning: Unable to create OFC for drive <drive> (OFC mechanism

unable to allocate drive letter). (7047)
Type
Notification

Source
Open File Connection (OFC), save

Description
There are no drive letters available for OFC to assign to the virtual logical drive. The
currently running backup session continues, but any open or locked files that the
save program detects on this client are skipped.

Resolution
Make some drive letters available, or unmap a network drive.

Warning: Unable to create OFC for drive <drive> (OFC mechanism

unable to operate due to insufficient disk space). (7044)
Type
Notification

Source
Open File Connection (OFC), save

Description
There is no space on the specified client’s logical drive for OFC to record changes in
the sector change buffer. The currently running backup session continues, but any
open or locked files that the save program detects on this client are skipped.

Resolution
Complete one or both of these tasks to resolve this error:
l Allocate more space to the drive specified in this message.
l Retry the operation.

Warning: unable to detect Java Runtime Environment

Type
Warning

380 EMC NetWorker 9.0.x Error Message Guide

 Messages: W

Description
Typical reasons for this error include:
l JRE is not installed on the Console client.
l Window only, the JRE version installed on the Console client does not match the
Microsoft Internet Explorer version.
This message appears on 64-bit Windows systems when you use:
n 64-bit version of Microsoft Internet Explorer to connect to the Console server
but the 32-bit version of JRE is installed.
n 32-bit version of Microsoft Internet Explorer to connect to the Console server
but the 64-bit version of JRE is installed.

Resolution
Refer to the NetWorker Installation Guide for details.

Web server exited unexpectedly

Type
fatal

Source
gstd

Description
Appears when the httpd process is not running on the Console server.

Resolution
Refer to the NetWorker Installation Guide for details.

WISS error: Bad database header. (819)

Type
Notification or Fatal Error

Source
WISS

Description
If a NetWorker software release earlier than 7.0 is installed, this message indicates:
l The latest NetWorker software patches are not installed.
l The media database is corrupt.

If NetWorker software release 7.0 or later is installed, this message indicates:

l The nsrmmdbd process was improperly shut down.
l The second occurrence of this message indicates a fatal error.

Resolution

Web server exited unexpectedly 381

Messages: W

NetWorker software release 7.0 or later

If NetWorker software release 7.0 or later is installed, determine whether this is the
first occurrence of this error message.

First Occurrence
The first occurrence of this message indicates that NetWorker software checked to
determine whether the media database was correctly shut down. In the case of an
improper shutdown, NetWorker software rebuilds the database. A count of the
number of records before and after the reconstruction is recorded.

Consistency checks on the media database are performed, which might remove
additional records from the database. Check for these conditions:
l An excessive number of records has been removed from the media database.
l The media database has been scavenged more than once since upgrading to
NetWorker software release 7.x.
l The nsrck -m program has not run.

Analyze the number and types of records to determine whether to use the mmrecov
command to recover the media database.

Go to https://support.emc.com/ for technical assistance.

Second Occurrence
The second occurrence of this message indicates a fatal error. Go to https://
support.emc.com/ for technical assistance.

NetWorker software releases earlier than 7.0

If a release of NetWorker software earlier than 7.0 is installed, complete one or both
of these tasks:
l Ensure that the latest NetWorker software patches are installed.
l Perform a consistency check on the media database. If the consistency check
indicates a problem, recover the media database.

Check the media database on UNIX and Windows

To check the media database on UNIX and Windows systems, use the nsrim -X
command.

Recover the media database on UNIX

To recover the media database on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a
command.
2. Rename or delete the media database. By default, the media database is located
in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the media database by using the mmrecov command.

Recover the media database on Windows

To recover the media database on Windows systems:

382 EMC NetWorker 9.0.x Error Message Guide

 Messages: W

1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename or delete the media database. By default, the media database is located
in the %SystemDrive%\Program Files\Legato\nsr\mm directory on the
server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the media database by using the mmrecov command.

Check the media database on NetWare

To check the media database on NetWare systems:
1. Select Indexes:

F3-Operation=>Indexes
2. Select Cross-check Index:

F8-Options=>Cross-check Index

Recover the media database on NetWare

To recover the media database on NetWare systems, use the NETUTIL utility.

WISS error: Invalid page number. (817)

Type
Notification

Source
WISS

Description
This message might appear when:
l The latest NetWorker software patches are not installed.
l The media database is corrupt.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the latest NetWorker software patches are installed.
l Perform a consistency check on the media database. If the consistency check
indicates a problem, recover the media database.

Check the media database on UNIX and Windows

To check the media database on UNIX and Windows systems, use the nsrim -X
command.

Recover the media database on UNIX

To recover the media database on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.

WISS error: Invalid page number. (817) 383

Messages: W

2. Rename or delete the media database. By default, the media database is located
in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the media database by using the mmrecov command.

Recover the media database on Windows

To recover the media database on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename or delete the media database. By default, the media database is located
in the %SystemDrive%\Program Files\Legato\nsr\mm directory on the server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the media database by using the mmrecov command.

Check the media database on NetWare

To check the media database on NetWare systems:
1. Select Indexes:

F3-Operation=>Indexes
2. Select Cross-check Index:
F8-Options=>Cross-check Index

Recover the media database on NetWare

To recover the media database on NetWare systems, use the NETUTIL utility.

WISS error: Unable to mount <vol>: database was not shutdown

cleanly. (873)
Type
Informational (first occurence) or Notification (subsequent occurences)

Source
WISS

Description
This message indicates that the nsrmmdbd process was improperly shut down,
possibly due to one of these reasons:
l A service crashed.
l The media database is corrupt.
l The system crashed.

Resolution
At the first occurence of this error, the nsrmmdbd process attempts to repair the
problem itself. At the second occurence of this error, complete these tasks:

384 EMC NetWorker 9.0.x Error Message Guide

 Messages: W

l Ensure that the latest NetWorker software patches are installed.

l Perform a consistency check on the media database. If the consistency check
indicates a problem, recover the media database.

If the error persists after completing these tasks, go to https://support.EMC.com/ for

technical assistance.

Check the media database on UNIX and Windows

To check the media database on UNIX and Windows systems, use the nsrim -X
command.

Recover the media database on UNIX

To recover the media database on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Rename or delete the media database. By default, the media database is located
in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the media database by using the mmrecov command.

Recover the media database on Windows

To recover the media database on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename or delete the media database. By default, the media database is located
in the %SystemDrive%\Program Files\Legato\nsr\mm directory on the server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the media database by using the mmrecov command.

Check the Media Database on NetWare

To check the media database on NetWare systems:
1. Select Indexes:

F3-Operation=>Indexes
2. Select Cross-check Index:

F8-Options=>Cross-check Index

Recover the media database on NetWare

To recover the media database on NetWare systems, use the NETUTIL utility.

WISS error: Unknown error code. (376, 946)

Type
Notification

Source
WISS

WISS error: Unknown error code. (376, 946) 385

Messages: W

Description
This message might appear when:
l The latest NetWorker software patches are not installed.
l The media database is corrupt.

Resolution
Complete one or both of these tasks to resolve this error:
l Ensure that the latest NetWorker software patches are installed.
l Perform a consistency check on the media database. If the consistency check
indicates a problem, recover the media database.

Check the media database on UNIX and Windows

To check the media database on UNIX and Windows systems, use the nsrim -X
command.

Recover the media database on UNIX

To recover the media database on UNIX systems:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Rename or delete the media database. By default, the media database is located
in the /nsr/mm directory on the server.
3. Restart the NetWorker daemons by using the startup script.
4. Recover the media database by using the mmrecov command.

Recover the media database on Windows

To recover the media database on Windows systems:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename or delete the media database. By default, the media database is located
in the %SystemDrive%\Program Files\Legato\nsr\mm directory on the server.
3. Restart the NetWorker services, by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Start.
4. Recover the media database by using the mmrecov command.

Check the media database on NetWare

To check the media database on NetWare systems:
1. Select Indexes:

F3-Operation=>Indexes
2. Select Cross-check Index:

F8-Options=>Cross-check Index

Recover the media database on NetWare

To recover the media database on NetWare systems, use the NETUTIL utility.

386 EMC NetWorker 9.0.x Error Message Guide

 Messages: W

Writing to volume <vol> complete. (9132)

Type
Informational

Source
nsrmmd

Description
The specified volume is no longer needed for the current backup, archive, or clone
process.

Once this message appears, the volume is unmounted from the drive for one or more
of these reasons:
l The volume does not belong to the required pool.
l The volume is full.
l The volume is about to expire.

Resolution
No action required.

Writing to volume <vol> complete. (9132) 387

Messages: W

388 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 24
Messages: X

This section contains these message descriptions:

l XCHK delete saveset rec: <decimal>. (9872)......................................................... 390

l XCHK ssid: <save_set_id> host: <host> name: <save_set> no volumes, flags: <hex>
size: <string> files: <string> ctime: <date_time>. (9875).......................................... 390
l XCHK ssid: <save_set_id> host: <host> name: <save_set> orphaned continuation
missing parent ssid: <save_set_id>. (9877)..........................................................391
l XCHK volid: <vol_id> name: <save_set> (<decimal> to <decimal>) savesets flags: <hex>
kb: <string> ctime: <date_time> atime: <last_access>. (32295)...............................391
l XSUM checksum error, ssid: <save_set_id> host: <host> name: <save_set> flags: <hex>
size: <string> files: <string> tm: <string> <string> <long_unsigned>. (40025)............. 392
l XSUM checksum error, volid: <vol_id> name: <vol> flags: <hex> files: <string> kb:
<string> <long_unsigned> tm: <string> <string> <string>. (40027)..............................392
l XSUM failed closing client scan. (9830)...............................................................393
l XSUM failed closing saveset scan. (9828)........................................................... 393
l XSUM failed closing volume scan. (9826)............................................................394
l XSUM removing client ID: <long_unsigned>.......................................................... 394
l XSUM removing ssid: <save_set_id> flags: <hex> size: <string> files: <string>.......... 395
l XSUM removing ssid: <save_set_id> host: <host> name: <save_set> flags: <hex> size:
<string> files: <string> ctime: <date_time>.............................................................. 395
l XSUM removing volid: <vol_id> flags: <hex> kb: <string> files: <long_unsigned> at:
<string>................................................................................................................ 396
l XSUM removing volid: <vol_id> name: <vol> flags: <hex> kb: <string> files:
<long_unsigned> at: <string>................................................................................. 396

Messages: X 389
Messages: X

XCHK delete saveset rec: <decimal>. (9872)

Type
Informational

Source
nsrmmdbd

Description
This message indicates a failure to read a complete save set record while performing
cross-checks on save sets.

This cross-check process runs at startup if the media database was improperly shut
down or when the nsrim -m command is invoked.

The partial save set record is removed from the database.

Resolution
No action required.

XCHK ssid: <save_set_id> host: <host> name: <save_set> no

volumes, flags: <hex> size: <string> files: <string> ctime:
<date_time>. (9875)
Type
Informational

Source
nsrmmdbd

Description
This message indicates a save set was aborted before a fragment could be written to
media or updated into the volume record. The save set is not referenced on the
volume.

This message appears while searching for empty save set records. This cross-check
process runs at startup if the media database was improperly shut down or when the
nsrim -m command is invoked. In this case, the empty save set records are removed
from the database.

Resolution
No action required.

390 EMC NetWorker 9.0.x Error Message Guide

 Messages: X

XCHK ssid: <save_set_id> host: <host> name: <save_set> orphaned

continuation missing parent ssid: <save_set_id>. (9877)
Type
Informational

Source
nsrmmdbd

Description
This message indicates the media database was stopped while the nsrim command
was removing save sets that exceeded their retention policy. This message also
appears while updating the media database to NetWorker software release 7.x.

This message appears while searching for continuation save set records that
reference nonexistent prior save set records. This cross-check process runs at
startup if the media database was improperly shut down or when the nsrim -m
command is invoked.

These save set records are removed from the volume record.

Resolution
No action required.

XCHK volid: <vol_id> name: <save_set> (<decimal> to <decimal>)

savesets flags: <hex> kb: <string> ctime: <date_time> atime:
<last_access>. (32295)
Type
Informational

Source
nsrmmdbd

Description
This message indicates the media database was shut down while the nsrim
command was removing save sets exceeding their retention policy. This message
can also occur when the media database is updated to NetWorker software release
7.x.

This message is logged while searching for volume records that reference save sets
that are no longer in the media database. This cross-check process is run during the
nsrim process with the -m option, or on startup if the media database was
improperly shut down.

The nonexistent save set records are removed from the volume record.

XCHK ssid: <save_set_id> host: <host> name: <save_set> orphaned continuation missing parent ssid: <save_set_id>. (9877) 391
Messages: X

Resolution
No action required.

XSUM checksum error, ssid: <save_set_id> host: <host> name:

<save_set> flags: <hex> size: <string> files: <string> tm: <string>
<string> <long_unsigned>. (40025)
Type
Fatal Error

Source
nsrmmdbd

Description
This message indicates an internal bug or a failure in the journal code in protecting
the data integrity.

Whenever a save set record is read, the stored checksum (32-bit CRC) is compared
against the calculated checksum. This message indicates that the record checksum
values did not match.

These records are suspect and are not returned to the requesting client application.
It appears to the client application that the record does not exist. Every time the
record matches a query and is read, this message is displayed.

Resolution
There should be enough information in the error message to delete the save set
using NetWorker Console or nsrmm. Alternatively, all invalid records can be removed
by running nsrim with the -m option. These records are automatically removed at
startup if the media database was improperly shut down.

Go to https://support.emc.com/ for technical assistance.

XSUM checksum error, volid: <vol_id> name: <vol> flags: <hex>

files: <string> kb: <string> <long_unsigned> tm: <string> <string>
<string>. (40027)
Type
Fatal Error

Source
nsrmmdbd

Description
This message indicates one of these:
l A failure in the journal code to protect the integrity of the data.

392 EMC NetWorker 9.0.x Error Message Guide

 Messages: X

l The existence of an internal bug.

Whenever a volume record is read, the stored checksum (32-bit CRC) is compared
against the calculated checksum. This message indicates the record is corrupted.

These records are suspect and are not returned to the requesting client application.
It appears to the client application that the record does not exist. Every time the
record matches a query and is read, the message will be logged again.

Resolution
There should be enough information in the error message to delete the volume using
NetWorker Console or nsrmm. All invalid records can be removed by running nsrim
with the -m option. These records are automatically removed at startup if the media
database was improperly shutdown.

Go to https://support.emc.com/ for technical assistance.

XSUM failed closing client scan. (9830)

Type
Fatal Error

Source
nsrmmdbd

Description
This message is logged while searching for records with invalid checksum values
either during a manually invoked nsrim -m, or on startup, when the media database
was improperly shutdown. In this case, there was an error closing the query of all the
client ID maps.

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM failed closing saveset scan. (9828)

Type
Fatal Error

Source
nsrmmdbd

Description
This message is logged while searching for records with invalid checksum values. It
occurs on startup if the media database was shut down improperly or when nsrim -m
is manually invoked. The message indicates an error occurred in closing the query of
all save sets.

XSUM failed closing client scan. (9830) 393

Messages: X

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM failed closing volume scan. (9826)

Type
Fatal Error

Source
nsrmmdbd

Description
This message appears when NetWorker software is searching for records with invalid
checksum values. The error occurs on startup, if the media database was shut down
improperly, or when nsrim -m is manually invoked.

In this case, there was an error while closing the query of all the client ID maps.

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM removing client ID: <long_unsigned>.

Type
Noncritical Error

Source
nsrmmdbd

Description
This message indicates one of these:
l A failure exists in the journal code to protect the integrity of the data.
l An internal bug exists.

This message appears when NetWorker software is searching for records with invalid
checksum values. The error condition occurs on startup if the media database was
shut down improperly or when nsrim -m is manually invoked. Since the complete
record cannot be read, the client ID map record is discarded.

Resolution
Go to https://support.emc.com/ for technical assistance.

394 EMC NetWorker 9.0.x Error Message Guide

 Messages: X

XSUM removing ssid: <save_set_id> flags: <hex> size: <string>

files: <string>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message indicates one of these:
l A failure exists in the journal code to protect the integrity of the data.
l An internal bug exists.

This message is logged while searching for records with invalid checksum values. It
occurs on startup, if the media database was shut down improperly, or when nsrim -
m is manually invoked. The complete record cannot be read and the save set record
is discarded.

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM removing ssid: <save_set_id> host: <host> name:

<save_set> flags: <hex> size: <string> files: <string> ctime:
<date_time>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message can indicate the existence of an internal bug or a failure in the journal
code to protect the data integrity.

This message is logged during one of these situations:

l While verifying record checksum after nsrim is manually invoked.
l During startup, if the media database was improperly shut down.

The message indicates the checksum values did not match, and the invalid save set
is removed.

XSUM removing ssid: <save_set_id> flags: <hex> size: <string> files: <string>. 395
Messages: X

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM removing volid: <vol_id> flags: <hex> kb: <string> files:

<long_unsigned> at: <string>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message indicates one of these:
l A failure exists in the journal code to protect the integrity of the data.
l An internal bug exists.

This message is logged on start up while searching the records with invalid
checksum values. The error condition occurs on startup if the media database was
shut down improperly or when nsrim -m is manually invoked.

The complete record could not be read, so it was discarded.

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM removing volid: <vol_id> name: <vol> flags: <hex> kb:

<string> files: <long_unsigned> at: <string>.
Type
Noncritical Error

Source
nsrmmdbd

Description
This message indicates one of these:
l A failure exists in the journal code to protect the integrity of the data.
l An internal bug exists.

This message is logged on startup while searching for records with invalid checksum
values. The error condition occurs if the media database was improperly shut down,
or when nsrim -m is manually invoked.

This message indicates that the checksum values did not match and will be
removed.

396 EMC NetWorker 9.0.x Error Message Guide

 Messages: X

Resolution
Go to https://support.emc.com/ for technical assistance.

XSUM removing volid: <vol_id> name: <vol> flags: <hex> kb: <string> files: <long_unsigned> at: <string>. 397
Messages: X

398 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 25
Messages: Y

This section contains these message descriptions:

l You do not have privileges to use NetWorker Management Console.................... 400

Messages: Y 399
Messages: Y

You do not have privileges to use NetWorker Management

Console
Type
Fatal

Source
gstd

Description
Appears when a valid LDAP or AD account tries to log into the Console server but the
account does not exist on the Console server or is not assigned a Console role.

Resolution
Create the LDAP or AD account manually and try to log in again. Refer to the Console
Server Management chapter in the NetWorker Administration Guide for details.

400 EMC NetWorker 9.0.x Error Message Guide

CHAPTER 26
Messages: Variable

This section contains these message descriptions:

l <attribute> attribute for jukebox '<jukebox>' is undefined (31986)........................ 402

l <client>: <file_path> will retry <int> more time(s). (7339)........................................ 403
l <int>client>: not yet done saving to pool '<pool>' (<vol>)......................................... 403
l <client>: <save_set>: No save sets with this name were found in the media database;
performing a full backup. (33951)....................................................................... 404
l <dir_path>: unable to encrypt directory - No such file or directory (32217)............404
l <error_string>: missing file <file>; deleting from database header. (32914)........... 405
l <function_name> not loaded. (15232, 15235, 15236)......................................... 406
l <save_group> completed, <int> client(s) (<client,....> failed)................................... 406
l <save_set_id> is not a valid save set. (5842)........................................................ 406
l <save_set> is a legacy SYSTEM save set name and is invalid as a VSS SYSTEM save
set name. VSS is currently enabled, so a VSS SYSTEM save set name must be used.
(7279).................................................................................................................407
l <save_set> is a VSS SYSTEM save set name and is invalid for use with this save
operation; VSS is either disabled or a VSS license was not obtained. (7278).......408
l <save_set> of 2 save set(s) reading from <vol> <int> KB of <int> KB. (38728)............408
l <stl_function_name>: <error> stl_errstr: <silo_specific_
error_message>. (15264).....................................................................................409
l <stl_function_name>: <error>, stl_errstr: <silo_error_message>, stl_errno: <int>.
(15266)...............................................................................................................409
l <stl_function_name>: Invalid STL error number: <int>. (15267)..............................410
l <stl_function_name>: stl_errstr: <silo_error_message>, stl_errno: <int>. (15266)... 410
l <string> appears not to be a database. (32901)....................................................410
l <string> is an invalid location. Please select another location. (17432)................ 411
l <vol> was being written before crash. (8981)........................................................411

Messages: Variable 401

Messages: Variable

<attribute> attribute for jukebox '<jukebox>' is undefined (31986).

Type
Notification

Source
nsrjb

Description
One of the attributes in the Jukebox resource does not have a specified value. This
message might appear because:
l The enabler code for the autochanger (jukebox) has not been entered.
l The autochanger has not been configured on the backup server.
l The Jukebox resource file nsrjb.res is corrupt.

Resolution
Complete one or more of these tasks to resolve this error:
l Verify that the autochanger is properly enabled in the Registration window.
l If the autochanger was not configured, run the jbconfig command to configure it.
l Verify that the autochanger is properly configured. There should be a value
specified for each attribute in the Jukebox resource. The Jukebox resource
settings can be verified from the:
n Libraries window of NetWorker Console.
n Autochanger Operations dialog box of the Administration window.
l Reconfigure the Jukebox resource.

How to reconfigure a Jukebox resource on UNIX

To reconfigure a UNIX Jukebox resource:
1. Shut down the NetWorker daemons by using the nsr_shutdown -a command.
2. Remove the Jukebox resource by using nsradmin.
3. Restart the NetWorker daemons by using the startup script.
4. Configure the Jukebox resource by using the jbconfig command.
5. If necessary, delete and reenter the Autochanger Module’s enabler and
authorization codes.

How to reconfigure a Jukebox resource on Windows

To reconfigure a Windows Jukebox resource:
1. Shut down the NetWorker services by selecting NetWorker Backup and Recover
Server from the Services control panel, then click Stop.
2. Rename the Jukebox resource file nsrjb.res to nsrjb.res.old. By default, this file is
located in the %SystemDrive%\Program Files\Legato\nsr\res directory.
3. Restart the NetWorker server services by selecting NetWorker Backup and
Recover Server from the Services control panel, then click Start.

402 EMC NetWorker 9.0.x Error Message Guide

 Messages: Variable

4. Configure the Jukebox resource by using the jbconfig command.

5. If necessary, delete and reenter the Autochanger Module’s enabler and
authorization codes.

<client>: <file_path> will retry <int> more time(s). (7339)

Type
Informational

Source
savegrp

Description
This message might appear because of one of these reasons:
l The backup of the specified client’s file failed.
l The savegrp program was unable to perform a query on the specified client to
determine which files changed since the previous backup.

If the backup of the specified file failed, savegrp attempts to back up the file <int>
more times.

If savegrp was unable to perform a query on the specified client, savegrp attempts to
query the file on the specified client <int> more times.

The initial value of <int> is the value specified for the Client Retries attribute in the
associated client’s Group resource. The value of <int> decreases by one each time the
backup operation is attempted during this session.

The client retry mechanism manages situations when client operations might fail.
These situations might occur when the rate of transmission is either low or
nonexistent. With a retry mechanism, a previously failed operation might be more
successful. For example, a retry mechanism might succeed when the client is in a
reboot cycle.

Resolution
Complete one or both of these tasks to resolve this error:
l Verify network connectivity.
l Ensure that the client is up and running.

<int>client>: not yet done saving to pool '<pool>' (<vol>).

Type
Informational

Source
nsrd, save

<client>: <file_path> will retry <int> more time(s). (7339) 403

Messages: Variable

Description
The data to be backed up was deposited into a buffer until the appropriate time for it
to be written to a volume.

During any backup, archive, or clone session, the server monitors the status of each
session asynchronously. When the backup, archive, or clone session has completed
but the data still needs to be written to a volume, the server displays this status
message.

Resolution
No action required.

<client>: <save_set>: No save sets with this name were found in

the media database; performing a full backup. (33951)
Type
Informational

Source
savegrp

Description
The savegrp program is performing a full backup of the specified save sets instead of
the backup level specified in the associated client’s schedule.

This message indicates that the specified save sets have not been previously
backed up. If the save set was backed up, it would have appeared in the NetWorker
media database. Before an incremental or level backup can be performed on a save
set, it must first be backed up in its entirety.

If the save set was previously backed up, this message might appear because:
l The clocks on the client and server are not synchronized.
l The savegrp session begins before midnight and ends after midnight.
l The NetWorker client software is backing up a NetWare BINDERY. In this case, the
specified client schedule is ignored and a full backup of the specified save sets
is performed.

Resolution
No action required.

<dir_path>: unable to encrypt directory - No such file or directory

(32217)
Type
Informational

404 EMC NetWorker 9.0.x Error Message Guide

 Messages: Variable

Source
recover

Description
NetWorker software successfully recovered the directory and its files. However, the
directory was open at the time of the recovery operation, which prevented NetWorker
software from recovering its "encrypted" status. The recovered directory is
unencrypted.

Resolution
To return the recovered directory to its previous encrypted state, manually encrypt it.

<error_string>: missing file <file>; deleting from database header.

(32914)
Type
Warning or Fatal Error

Source
nsrmmdbd

Description
If the media database was shut down improperly, this message may appear at
startup when maintenance is performed on the media database. The first occurrence
of the message is a warning.

When NetWorker software scavenges the media database and cleans up the files in
the directory, it then rebuilds the media database from the segment files and
generates the internal indexing files.

This error message should not appear after the media database is scavenged and a
new attempt is made to remount the newly generated media database.

Because the scavenge process generates a consistent map of the media database, it
is highly unlikely the error message will be repeated. It also is unlikely that this
message will occur after a maintenance command is run on the media database,
because the maintenance commands rebuild the mapping as well.

A fatal error occurs if any of these files appear in the error message:
l clients.*
l saveset.*
l vol.*

Resolution
If this message appears more than once, go to https://support.emc.com/ for
technical assistance.

<error_string>: missing file <file>; deleting from database header. (32914) 405
Messages: Variable

<function_name> not loaded. (15232, 15235, 15236)

Type
Noncritical Error

Source
nsrlcpd

Description
The specified function was not loaded during nsrlcpd process initialization. In order
for the nsrlcpd process to support multiple silo vendor interfaces, silo operations are
performed using function vectors.

Resolution
Perform these steps to resolve the error:
1. Verify that there are no initialization errors present in the daemon log file.
2. Verify that the STL interface library is set correctly and that the specified
interface library file is present.

<save_group> completed, <int> client(s) (<client,....> failed).

Type
Notification

Source
savegrp

Description
This message appears after the specified group’s backup completes. This message
specifies:
l The name of the group that backed up.
l The number of clients in the group.
l The names of each client whose backup failed.

Resolution
Complete one or both of these tasks to resolve this error:
l Look through the daemon log file to determine the cause of each failed backup,
correct the cause, then retry the operation.
l In the Group resource, increase the value assigned to the Client Retries and
Inactivity Timeout attributes, then retry the operation.

<save_set_id> is not a valid save set. (5842)

Type
Notification

406 EMC NetWorker 9.0.x Error Message Guide

 Messages: Variable

Source
nsrclone, nsrmmd

Description
The specified save set ID or clone ID is invalid. A save set can be specified in one of
two formats:
l A save set ID is specified as unsigned numbers.
l A clone ID is specified as two unsigned numbers separated by a slash (/).

Resolution
Verify the format of the specified save set ID or clone ID and retry the operation.

<save_set> is a legacy SYSTEM save set name and is invalid as a

VSS SYSTEM save set name. VSS is currently enabled, so a VSS
SYSTEM save set name must be used. (7279)
Type
Notification

Source
savegrp

Description
VSS is currently enabled, but you indicated a legacy SYSTEM save set for backup.
Legacy SYSTEM save sets are invalid for use with VSS—you must indicate only VSS
SYSTEM save sets.

Resolution
Complete one or more of these tasks to resolve this error:
l Verify the client operating system. If the operating system was upgraded to one
that supports VSS, NetWorker software attempts to take a snapshot unless VSS
is disabled. In this case, NetWorker software is expecting you to indicate only
VSS SYSTEM save sets.
l Check the Save Operations attribute. If the attribute is blank, this indicates that
VSS is enabled. To disable VSS, enter:

VSS:*=off
l If the legacy SYSTEM save set was indicated by mistake, indicate a valid VSS
SYSTEM save set.

<save_set> is a legacy SYSTEM save set name and is invalid as a VSS SYSTEM save set name. VSS is currently enabled, so a VSS 407
SYSTEM save set name must be used. (7279)
Messages: Variable

<save_set> is a VSS SYSTEM save set name and is invalid for use
with this save operation; VSS is either disabled or a VSS license
was not obtained. (7278)
Type
Notification

Source
savegrp

Description
NetWorker software could not back up the VSS SYSTEM save set. Possible reasons
include:
l NetWorker software was unable to obtain a VSS client license.
l VSS is currently disabled.
l The client operating system does not support VSS.

Resolution
Complete one or more of these tasks to resolve this error:
l Confirm that an adequate number of VSS client licenses are present.
l If VSS is licensed, ensure that the Save Operations attribute is blank, which
indicates that VSS is enabled.
l Confirm that the client operating system supports VSS.
l If the VSS SYSTEM save set was indicated by mistake, indicate a valid legacy
SYSTEM save set.

<save_set> of 2 save set(s) reading from <vol> <int> KB of <int> KB.

(38728)
Type
Informational

Source
savegrp

Description
This message appears during a save set consolidation session. The variables are
defined as:
l <save_set>: The save set being consolidated.
l <vol>: The location of the save set <save_set>.
l <int>: The amount of consolidated data in kilobytes (from save set <save_set>).
l <int>: The total amount of data in kilobytes (from save set <save_set>) to
consolidate.

408 EMC NetWorker 9.0.x Error Message Guide

 Messages: Variable

For large save sets, many of these messages appear during the save set
consolidation session.

Resolution
No action required.

<stl_function_name>: <error> stl_errstr: <silo_specific_

error_message>. (15264)
Type
Noncritical Error

Source
nsrlcpd

Description
An operation attempted against a NetWorker silo library failed. The STL function
name should give an indication of the operation attempted.

Variable<error> may contain additional error information added by the nsrlcpd

process. Variable <silo_specific_error>represents the error string returned from the
silo-level code.

Resolution
No action required. The attempted operation failed.

<stl_function_name>: <error>, stl_errstr: <silo_error_message>,

stl_errno: <int>. (15266)
Type
Noncritical Error

Source
nsrlcpd

Description
An operation attempted against a NetWorker silo library failed. Variable
<stl_function_name> should give an indication of the operation attempted. Other
variables are defined as:
l <error>: May contain additional error information added by the nsrlcpd process.
l <silo_error_message>: Error string returned from the silo-level code.
l <int>: Error number from the silo-level code.

Resolution
No action required. The attempted operation failed.

<stl_function_name>: <error> stl_errstr: <silo_specific_ 409

error_message>. (15264)
Messages: Variable

<stl_function_name>: Invalid STL error number: <int>. (15267)

Type
Noncritical Error

Source
nsrlcpd

Description
An operation attempted against a NetWorker silo library failed. Variable
<stl_function_name> should give an indication of the attempted operation. The error
number returned does not correlate to any error number known to the nsrlcpd
process. It is from the silo-level code.

Resolution
No action required. The attempted operation failed.

<stl_function_name>: stl_errstr: <silo_error_message>, stl_errno:

<int>. (15266)
Type
Noncritical Error

Source
nsrlcpd

Description
An operation attempted against a NetWorker silo library failed. Variable
<stl_function_name> should give an indication of the operation attempted. Other
variables are defined as follows:
l <silo_error_message>: Error string returned from the silo-level code.
l <int>: Error number from the silo-level code.

Resolution
No action required. The attempted operation failed.

<string> appears not to be a database. (32901)

Type
Fatal Error

Source
nsrmmdbd

410 EMC NetWorker 9.0.x Error Message Guide

 Messages: Variable

Description
This message appears when the media database is scavenging the database. The
database volume header is removed to be reconstructed. This error is logged if the
volume header exists, but cannot be removed.

Resolution
If the error messages display the valid path to the media database (for example on
UNIX platforms, /nsr/mm/mnvolume6), then make a copy of the media database
and go to https://support.emc.com/ for technical assistance. Then manually remove
the VolHdr file and restart the NetWorker program.

<string> is an invalid location. Please select another location.

(17432)
Type
Notification

Source
client GUI

Description
That location cannot be used to store the Automated System Recovery (ASR) files.

Resolution
Select another location in which to store the ASR files.

<vol> was being written before crash. (8981)

Type
Informational

Source
nsrd, nsrmmd

Description
The backup server crashed during the previous backup session so the backup
session did not complete properly. The data on the volume is being verified for valid
end of file (EOF) and end of transfer (EOT) markers.

If the markers are not valid, the volume is marked full, preventing it from being used
during future backup sessions. If the markers are valid, the volume can be used for
future backup sessions.

Resolution
No action required.

<string> is an invalid location. Please select another location. (17432) 411

Messages: Variable

412 EMC NetWorker 9.0.x Error Message Guide