MPU2002 Case Study
MPU2002 Case Study
MPU2002 Case Study
Ali was feeling pleased with himself as he had been called to attend an interview for the vacant post
of Market Research Officer in Syarikat Zumaju Sdn. Bhd. He had put on his new white shirt and
colorful tie which he had bought especially for the interview.
According to the company's letter, his interview was to start at 10.00 a.m. but when he arrived at
9.45 a.m., he found there were 10 other candidates waiting to be interviewed.
The receptionist told him to take a seat and apologized for the delay. His interview was now
scheduled for 12.00 noon. At 12.15 p.m., he was called into the interview room where he found
himself faced by three stern-looking interviewers.
Ali confirmed this information. There was some confusion while the other two interviewers looked
through some papers, exchanged files and whispered together. Ali stood patiently.
Eventually, the man on the right said, "Don't you want to sit down? We can't interview you while
you're standing, you know!"
Ali immediately sat on the seat facing the interview panel and said, "I would like to thank you for
calling me for this interview. I would be pleased to explain why I think I can contribute to your
organization as a Marketing Officer.’
Upon which, one of the Interviewers said, "Young man, just answer our questions, please. Why are
you wearing such a colorful tie? Don't you think it is important to dress conservatively in the office?"
Before Ali had a chance to respond, the interviewer seated in the middle asked, "What do you think
of our company's products?"
Ali's heart sank. This was not what he had expected at all. He began to regret having applied to this
company for a job.
The next morning, the manager arrived very early and was surprised to find Ali already at his desk.
She was also a bit shocked because Ali’s clothing looked crumpled and somehow he did not seem as
smart as he had been during the Interview.
She walked over to All and said, "Good morning. I'm Fatimah, the head of Market Research
You're here very early."
Ali looked sheepish and replied, "Actually, I'm not really early. I slept here in the office last night:'
Fatimah was astounded, "Why did you do that?"
All admitted his problem. "Last night, I couldn't find the exit. All the doors led to other offices or
cupboards, so in the end I had no choice. I slept on the floor!''
1 How do you think Ali will feel after his first day of work?
2 Prepare a plan for Ali's first day of work.