Grandstream Networks, Inc.: Analog IP Gateway GXW410x 4 or 8 FXO Ports User Manual

Grandstream Networks, Inc.
Analog IP Gateway GXW410x

4 or 8 FXO Ports
User Manual
GXW410x User Manual www.grandstream.com

Firmware Version 1.4.1.5 http://esupport.grandstream.com
TABLE OF CONTENTS
GXW410X USER MANUAL
WELCOME ................................................................................................. 5
GATEWAY GXW410X OVERVIEW ....................................................................................................... 5
SAFETY COMPLIANCES ...................................................................................................................... 5
WARRANTY........................................................................................................................................... 5
PACKAGING .............................................................................................. 6
CONNECTING THE GXW410X............................................................................................................. 6
APPLICATION DESCRIPTION .................................................................. 8

IP PBX / SIP SERVER WITH GXW410X............................................................................................... 8
FXS GATEWAY WITH GXW410X [NO SIP SERVER REQUIRED] ...................................................... 9
FEATURES............................................................................................... 11
SOFTWARE FEATURES OVERVIEW ................................................................................................ 11
HARDWARE SPECIFICATION ............................................................................................................ 11
CONFIGURATION GUIDE........................................................................ 13
CONFIGURATION WITH WEB BROWSER ........................................................................................ 13
ACCESSING THE WEB CONFIGURATION MENU .................................................................... 13
END USER CONFIGURATION .................................................................................................... 13
MAINTENANCE............................................................................................................................ 14
NETWORKS ................................................................................................................................. 15
SETTINGS .................................................................................................................................... 16
ACCOUNTS .................................................................................................................................. 18
CONFIGURING THE FXO CHANNELS .............................................................................................. 21
FXO LINES ................................................................................................................................... 21
LINE ANALYSIS ............................................................................................................................ 24
CHECK DEVICE STATUS ................................................................................................................... 25
STATUS ........................................................................................................................................ 25
SAVING THE CONFIGURATION CHANGES...................................................................................... 25
REBOOTING FROM REMOTE ........................................................................................................... 25
VIDEO SURVEILLANCE .......................................................................... 26

VIDEO SURVEILLANCE PROCEDURES ........................................................................................... 26
SOFTWARE UPGRADE ........................................................................... 28

Grandstream Networks, Inc. GXW410x User Manual Page 2 of 32
Firmware Version 1.4.1.5 Last Updated: 5/2014
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS .................................................................. 28
CONFIGURATION FILE DOWNLOAD ................................................................................................ 29
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX .................................................. 29
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD .............................................. 29
RESTORE FACTORY DEFAULT SETTING ............................................. 30

EXAMPLES OF GXW410X CONFIGURATIONS ..................................... 31
APPLICATION 1: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER ..................................... 31
APPLICATION 2: USE GXW TO EXTEND A TRADITIONAL PBX SCENARIO ................................. 31
APPLICATION 3: USING A GXW FOR PURE IP- IP COMMUNICATION CONFIGURATION .......... 32
TABLE OF FIGURES
GXW410X USER MANUAL
FIGURE 1: DIAGRAM OF GXW410X BACK PANEL ....................................................................................... 6

FIGURE 2: DIAGRAM OF GXW410X DISPLAY PANEL.................................................................................. 7
FIGURE 3: FUNCTIONAL DIAGRAM OF IP-PBX & GXW410X ...................................................................... 8
FIGURE 4: GXW400X & GXW410X SCENARIO/TOLL- FREE CALLING BETWEEN LOCATIONS ............... 9
FIGURE 5: SCREEN-SHOT OF VIDEO SURVEILLANCE* .......................................................................... 27
FIGURE 6: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER ........................................................... 31
FIGURE 7: GXW TO EXTEND A TRADITIONAL PBX SCENARIO ............................................................... 31
INDEX OF TABLES
GXW410X USER MANUAL
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS ........................................................................................... 6

TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL ......................................................................................... 7
TABLE 3: FXS ABD FXO GATEWAY CCONFIGURATION EXAMPLE ......................................................................... 9
TABLE 4: HARDWARE SPECIFICATIONS OF GXW410X...................................................................................... 11
TABLE 5: GXW410X SOFTWARE FEATURES .................................................................................................... 11
TABLE 6: MAINTENANCE DEFINITIONS ............................................................................................................. 13
TABLE 7: NETWORKS DEFINITIONS ................................................................................................................. 15
TABLE 8: SETTINGS DEFINITIONS .................................................................................................................... 16
TABLE 9: ACCOUNTS DEFINITIONS .................................................................................................................. 18
TABLE 10: FXO LINES (SETTINGS / DIALING) .................................................................................................. 21
TABLE 11: FXO LINE ANALYSIS....................................................................................................................... 24
TABLE 12: STATUS PAGE DEFINITIONS ............................................................................................................ 25

GUI INTERFACES
GXW410X USER MANUAL
http://www.grandstream.com/products/gxw_series/gxw410x/documents/gxw410x_gui.zip
1. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE

2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
3. SCREENSHOT OF CHANNELS CONFIGURATION PAGE
4. SCREENSHOT OF FXO LINES CONFIGURATION PAGE
5. SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE
6. SCREENSHOT OF STATUS CONFIGURATION PAGE

WELCOME
Thank you for purchasing the Grandstream GXW410x IP Analog FXO Gateway. The GXW410x is a cost
effective, easy to use and easy to configure IP communications solution for any business. The GXW410x
rd
supports popular voice codecs and is designed for full SIP compatibility and interoperability with 3 party
SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional
phone system into a VoIP network, and efficiently manage communication costs.
This manual will help you learn how to operate and manage your GXW FXO Analog IP Gateway and
make the best use of its many upgraded features including simple and quick installation, multi-party
conferencing, etc. This IP Analog Gateway is very easy to manage and scalable, specifically designed to
be an easy to use and affordable VoIP solution for the small – medium business or enterprise. Enable the
video surveillance port to give piece of mind while you are away from your business.
GATEWAY GXW410X OVERVIEW

The GXW410x offers an easy to manage, feature rich feature IP communications solution for any small
business or businesses with virtual and/or branch locations who want to leverage their broadband
network and/or add new IP Technology to their current phone system. The Grandstream Enterprise
Analog VoIP Gateway GXW410x series converts SIP/RTP IP calls to traditional PSTN calls and vice
versa. There are two models - the GXW4104 and GXW4108, which have either 4 or 8 FXO ports
respectively. The installation is the same for either model.
SAFETY COMPLIANCES
The GXW410x is compliant with various safety standards including FCC/CE. Its power adaptor is
compliant with UL standard. Warning: use only the power adapter included in the GXW410x package.
Using an alternative power adapter may permanently damage the unit.
Caution: GXW410x is designed and recommended for indoor use only to avoid possible damage caused
by over-voltage or over current situations. Not respecting this recommendation may cause a system lock
which will require user to perform a power cycle of the unit.
WARRANTY
Grandstream has a reseller agreement with our reseller customer. End users should contact the company
from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number. Grandstream reserves the right to
remedy warranty policy without prior notification.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
• This document is contains links to Grandstream GUI Interfaces. Please download the GUI
examples http://www.grandstream.com/products/gxw_series/gxw410x/documents/gxw410x_gui.zip
for your reference.
• This document is subject to change without notice. The latest electronic version of this user
manual is available on our website:
http://www.grandstream.com/products/gxw_series/gxw410x/documents/gxw410x_usermanual_englis
h.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
PACKAGING
Unpack and check all accessories. Equipment included in the package:
1) One GXW410x Unit

2) One universal power adaptor
3) One Ethernet cable
CONNECTING THE GXW410X
FIGURE 1: DIAGRAM OF GXW410X BACK PANEL
GXW410x
Power Supply
LAN/WAN RJ-45 FXO Ports
On/Off Switch
Ethernet Ports VIDEO IN Jack
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS

LAN (OR PC) CONNECT YOUR PC TO THIS PORT. IT WILL THEN BE ASSIGNED AN IP ADDRESS FROM YOUR
ROUTER/DHCP SERVER. THE GXW410X ACTS AS A SWITCH ONLY.
WAN CONNECT TO THE INTERNAL LAN NETWORK OR PUBLIC INTERNET.
VIDEO IN Connection for Analog based Video Surveillance Camera (RCA)

AVAILABLE IN HW REVISION 1 ONLY
RESET Factory Reset button. Press for 7 seconds to reset factory default settings.
POWER SUPPLY Power adapter connection
OFF/ON Off/On switch
FXO1 - FXO8 FXO ports to be connected to physical PSTN lines from a traditional PSTN PBX or
PSTN Central Office.
NOTE: GXW410x acts as bridge only, if a device is connected to the LAN port, this device will get an ip
in same subnet as the WAN IP (NAT is disabled).

FIGURE 2: DIAGRAM OF GXW410X DISPLAY PANEL
GXW410x
Display
FXO port
TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL

Power LED Indicates Power. Remains ON when Power is connected and unit is turned ON.
Ready LED Remains ON after boot-up.
LAN LED Indicates WAN port activity in the back side
PC LED Indicates LAN port activity in the back side
Video LED Remains solid green on boot-up. If Video IN terminal is connected, indicates video
activity.
Available in HW revision 1 Only
LEDs 1 - 8 Indicate status of the respective FXO Ports on the back panel
Busy - ON
Available – OFF
NOTE: All LEDs display green when ON. The Ready light will only be ON when the network interface is
ready and the Web User Interface is accessible.
During a firmware upgrade or configuration download the following LED pattern will be observed:
Power, Ready, Video and WAN LEDs will be ON. The FXO port LED will keep flashing during download
and then stay OFF while the new files are written. The entire process may take between 20 to 30 minutes.
The firmware upgrade is complete when you can login into the web configuration pages.

APPLICATION DESCRIPTION
IP PBX / SIP SERVER WITH GXW410X
A SIP proxy server such as Asterisk or a SIP registrar server can be deployed with the GXW410x series.
In this environment, the SIP server handles SIP registration and call control and the GXW410x processes
media conversion between IP and PSTN calls.
There are 2 ways to configure GXW410x when using with a SIP Server:
1. With SIP accounts configured on Channels page. In this case, the GXW acts like an endpoint
requesting registration from the SIP Server. Under the Channels webpage you will need to fill in
the information like SIP User ID, Password, etc. Now, when you try to make calls from IP, the call
will be routed to the SIP Server which will forward it to one of the SIP accounts on the GXW410x,
which will then forward it to the PSTN line.
2. Without SIP accounts. In this case, you simply have to configure the SIP Server to perform
forwarding of the SIP INVITE message with the FXO destination number to the gateways IP
Address. The GXW410x will receive the digits and immediately forward them on the FXO lines to
the destination PSTN. Most of the configuration on the Gateway for this case will remain default,
except Stage Method needs to be set to 1, and SIP Server IP Address/DNS name has to be filled.
FIGURE 3: FUNCTIONAL DIAGRAM OF IP-PBX & GXW410X
Anywhere in the world
IPPBX or
SIP Server
FXO Lines 4 or 8 Ports

PSTN IP/LAN IP/WAN
Cloud
GXW-410x
Grandstream IP Phones
PSTN Analog endpoints
For incoming calls from the PSTN analog endpoints to the GXW410x, the device will auto forward each
call to a configured IP extension. The SIP Server can then route the call based on its own configuration or
IVR system.

FXS GATEWAY WITH GXW410X [NO SIP SERVER REQUIRED]
Alternatively, the GXW410x can be used without a SIP Server. You can use it in conjunction with a FXS
Gateway (Ex. GXW400x) and still be able to originate and terminate calls from IP to PSTN and vice versa.
All you need to make sure is that the 2 gateways are able to locate each other (they should be on the
same LAN or on Public IP addresses).
FIGURE 4: GXW400X & GXW410X SCENARIO/TOLL- FREE CALLING BETWEEN LOCATIONS
Branch A - Boston, MA
4 employees
Phones
Analog
FX0
Internet
PSTN Cloud
Cloud
GXW-410x GXW-400x
Branch B – Denver, CO
4 employees
In this diagram, configure the SIP Server field to be the IP Address of the other gateway (i.e. configure IP
address of FXS gateway to be SIP Server of GXW410x and vice versa). Please be sure you set SIP
Registration to No.
EXPECTED CALL FLOW: Analog Phone (GXW400x) picks up and dials destination PSTN number. The call
gets routed to the GXW410x which dials out the digit string onto the FXO Lines, thus reaching the
destination PSTN endpoint. On the reverse, incoming calls from PSTN endpoints will be routed
automatically to the FXS Gateway through the GXW410x.
TABLE 3: FXS ABD FXO GATEWAY CCONFIGURATION EXAMPLE

GXW400X GATEWAY GXW410X GATEWAY
Profile 1 Advanced Settings
SIP Server - Set it to IP Address of GXW410x STUN Server - Blank
Use Random Port - No
SIP Registration - No
Outgoing Call without Registration - Yes
NAT traversal – No
Advanced Settings FXO lines
STUN Server – Blank Wait for Dial Tone - Y or N (whichever works for your
PSTN Service Provider)
Stage Method - 1
Unconditional Call Forward to VOIP:
ch1-8:444; @ch1-8:p1; ch1-8:5060++;
Channels

1-8 5060 Profile 1
Local SIP Listen port (For VOIP to PSTN calls) - 5060++
Profile 1
SIP Server - Set it to IP Address of GXW400x
SIP Registration - No
NAT traversal - No

FEATURES
GXW410x is a next generation IP voice and video gateway that features full interoperability with leading
IP-PBXs, SoftSwitches and SIP platforms. The Gateway series offers superb voice and video quality,
traditional telephony functionality, simple configuration, feature rich functionality and an additional video
port that enables the gateway to act like a video surveillance gateway.
SOFTWARE FEATURES OVERVIEW

• 4 and 8 FXO port media gateways
• Video surveillance port (Available in HW revision 1 only)
• External power supply
• Two RJ-45 ports (switched or routed)
• TFTP and HTTP firmware upgrade support
• Multiple SIP accounts, multiple SIP profiles (choice of 3 profiles per account)
• Supports Audio Codecs: G711U/A, G723, G729A/B and GSM
• Supports Video Codecs: H.264
• G.168 – echo cancellation
• Flexible DTMF transmission: In Audio, RFC2833, SIP Info or any combination of the 3
• Selectable, multiple LBR coders per channel
• T.38 compliant
HARDWARE SPECIFICATION
TABLE 4: HARDWARE SPECIFICATIONS OF GXW410X
LAN interface 2xRJ45 10/100Mbps
LED 8 LEDs (GREEN)
Universal Switching Input: 100-240V AC, 50/60Hz, 0.5A Max

Power Adaptor Output: 12V DC, 1.25A
UL certified
Dimension 225mm (L) x 172mm (W) x 42mm (H)
Weight 0.29 lbs (3.5 oz)
Temperature 32~104°F
0~40°C
Humidity 10% - 90% (non-condensing)
Compliance FCC, CE
TABLE 5: GXW410X SOFTWARE FEATURES

GXW410x FX0 Analog Gateway Series
IP settings GXW4104: 4 ports; 4 SIP accounts w/ choice of 3 SIP Server profiles
GXW4108: 8 ports; 8 SIP accounts w/ choice of 3 SIP Server profiles
Round-robin port scheduling to ensure available lines to access PSTN networks
Telephone Interface FXO, RJ11

Network Interface Two (2) 10/100 Mbps, RJ45
LED Indicators Power, Video, and Line LEDs
On/Off Switch Yes
Voice over Packet G.168 compliant Echo Cancellation, Dynamic Jitter Buffer,
Capabilities Modem detection & auto-switch to G.711
Voice Compression G.711U, G711A, G.723, G.729A/B, GSM
Video Surveillance Real-time H.264 base CIF resolution
DHCP Server/Client Switch Mode and PPPoE
Fax over IP T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax
Pass-through
QoS Diffserv, TOS, 802.1 P/Q VLAN tagging
IP Transport RTP/RTCP and RTSP
PSTN Signaling FXO Loop start, Current Disconnect.
DTMF Method Flexible DTMF transmission method,
User interface of In-audio, RFC2833, and SIP Info
IP Signaling SIP (RFC 3261)
Provisioning TFTP and HTTP
Media SRTP
Control TLS and SIPS (pending)
Management Syslog support,
HTTPS and telnet (pending), remote management using Web browser
Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
Polarity Reversal / Wink Yes (Detection only). The PSTN lines will need to be subscribed to PR service from
the Service Provider.
EMC GXW410x: EN55022 Class B, CFR Part 15 Class B, EN55024;
GXW4104: FCC, CE (in addition)
Safety GXW410x: EN60950-1 GXW4108: UL60950-1 (in addition)

CONFIGURATION GUIDE
CONFIGURATION WITH WEB BROWSER

The GXW410x has an embedded Web server that will allow a user to configure the IP phone through any
common web browser.
ACCESSING THE WEB CONFIGURATION MENU
1. Navigate your browser to:

http://www.grandstream.com/sites/default/files/Resources/IPQuery_0.zip
2. Run the Grandstream IPQuery tool that you just downloaded.
3. Click on button in order to begin device detection

4. The detected devices will appear in the Output field
END USER CONFIGURATION
Once this HTTP request is entered and sent from a Web browser, the GXW410x will respond with a login
screen. There are two default passwords for the login page:
User Level: Password: Webpages allowed:

End User Level 123 Only Status and Basic Settings
Administrator Level admin All pages can be browsed.
After login, the next configuration page is the Basic Configuration page, explained in detail in Table 6:
Maintenance.
TABLE 6: MAINTENANCE DEFINITIONS

MAINTENANCE
Web/Telnet access
Web Access Select HTTP or secure HTTPS protocol for Web Access
Web Port This option defines Web Port desired to use. This field is optional. Default is 80 for
HTTP and 443 for HTTPS.
End-User Password This contains the password to access the End-user Web Configuration Menu (Status
and Basic Settings). This field is case sensitive with a maximum length of 25
characters.
Admin Password Contains the password to access administrative settings other than Basic Settings and
Status Page.
Upgrade/Provisioning
Firmware Upgrade & This radio button will enable GXW410x to download firmware or configuration file
Provisioning through either TFTP or HTTP.
Via TFTP Server If selected, the GXW410x will attempt to retrieve new configuration file or new code
image from the specified TFTP server at boot time. It will make up to 5 attempts before
timeout and then it will start the boot process using the existing code image in the
Flash memory. If a TFTP server is configured and a new code image is retrieved, the
new downloaded image will be verified and then saved into the Flash memory.
Note: Please do NOT interrupt the TFTP upgrade process (especially the power
supply) as this will damage the device. Depending on the network environment this
process can take up to 25 or 30 minutes.
Via HTTP Server The URL for the HTTP server used for firmware upgrade and configuration via HTTP.
For example, ttp://provisioning.mycompany.com:6688/Grandstream/1.0.0.54
Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be
omitted if using default port 80.
Note: If Auto Upgrade is set to No, GXW410x will only do HTTP download once at boot
up.
Firmware Server Path IP address or domain name of firmware server.
Config Server Path IP address or domain name of configuration server.
Firmware File Prefix Default is blank. If configured, GXW410x will request firmware file with the prefix. This
setting is useful for ITSPs. End user should keep it blank.
Firmware File Postfix Default is blank. End user should keep it blank.
Config File Prefix Default is blank. End user should keep it blank.
Config File Postfix Default is blank. End user should keep it blank.
Allow DHCP Option 66 to Default value is No. If set to Yes, configuration file will originate from the DHCP server.
override server
Automatic Upgrade Choose Yes to enable automatic upgrade and provisioning. In “Check for new
firmware every” field, enter the number of minutes to enable GXW410x to check the
server for firmware upgrade or configuration. When set to No, GXW410x will only do
upgrade once at boot up. Other options are:
“ Always check for New Firmware.”
“ Check New Firmware only when F/W pre/suffix changes”
“ Always skip the Firmware check”
Syslog Setup
Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSP
(Internet Telephone Service Provider)

Syslog Level Select the GXW to report the log level. Default is NONE. The level is one of DEBUG,
INFO, WARNING or ERROR. Syslog messages are sent based on the following
events:
1. product model/version on boot up (INFO level)
2. NAT related info (INFO level)
3. sent or received SIP message (DEBUG level)
4. SIP message summary (INFO level)
5. inbound and outbound calls (INFO level)
6. registration status change (INFO level)
7. negotiated codec (INFO level)
8. Ethernet link up (INFO level)
9. SLIC chip exception (WARNING and ERROR levels)
10. memory exception (ERROR level)
The Syslog uses USER facility. In addition to standard Syslog payload, it contains the
following components: GS_LOG: [device MAC address][error code] error message
Example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000] Ethernet

link is up
Security
Download Configure Downloads the current configuration of the GXW410X
TABLE 7: NETWORKS DEFINITIONS

NETWORKS
Basic Settings
IP Address There are two modes to operate the GXW410x:
DHCP mode: all the field values for the Static IP mode are not used (even though
they are still saved in the Flash memory.) The GXW410x acquires its IP address from
the first DHCP server it discovers from the LAN it is connected.
Using the PPPoE feature: set the PPPoE account settings. The GXW410x will
establish a PPPoE session if any of the PPPoE fields is set.
Static IP mode: configure the IP address, Subnet Mask, Default Router IP address,
DNS Server 1 (primary), DNS Server 2 (secondary) fields.
DHCP hostname This option specifies the name of the client. This field is optional but may be required
by some Internet Service Providers. Default is blank.
DHCP domain This option specifies the domain name that client should use when resolving
hostnames via the Domain Name System. Default is blank.
DHCP vendor class ID Used by clients and servers to exchange vendor-specific information. Default is
Grandstream GXW410x.
PPPoE account ID PPPoE username. Necessary if ISP requires you to use a PPPoE (Point to Point
Protocol over Ethernet) connection.
PPPoE password PPPoE account password.
PPPoE Service Name This field is optional. If your ISP uses a service name for the PPPoE connection,
enter the service name here. Default is blank.
Preferred DNS server This field will let the user enter a preferred DNS server to be used instead of the one
acquired by the service provider.
Time Zone Controls how the date/time is displayed according to the specified time zone.
Allow DHCP Option 2 to Default is No. If set to Yes, time zone settings will originate from the DHCP server.
override Time Zone
Settings
Advanced Settings
Layer 3 QoS This field defines the layer 3 QoS parameter which can be the value used for IP
Precedence or Diff-Serv or MPLS.

Default value is 48. Its range lies from 0 to 63.
Layer 2 QoS This contains the value used for layer 2 VLAN tag.
802.1q / VLAN tag: Default value is 0. Range lies from 0 to 4095.
802.1p Priority value: Default value is 0. Range lies from 0 to 7.
*** The above 2 settings need to be supported on the network and then configured
accordingly on the GXW410x. Incorrect configuration will cause blocked access,
which will result in Factory Reset as the only option to renew access.
Video Surveillance (HW Default is No. Set to Yes, in order to enable the video in port. And configure the RTSP
version 1 only) port number here(default port number 554).
Date & Time
NTP server URI or IP address of the NTP (Network Time Protocol) server, which will be used by
the phone to synchronize the date and time.
Allow DHCP Option 42 to Default value is No. If set to Yes, the NTP server will originate from the DHCP server.
override an NTP server
Self-Defined Time Zone This parameter controls whether the displayed time will be daylight savings time or
(Yes/No) not. If set to “Yes” and the Optional Rule is empty, then the displayed time will be 1
hour ahead of normal time. The “Automatic Daylight Saving Time Rule” shall have the
Optional Rule: following syntax: start-time;end-time;saving
Both start-time and end-time have the same syntax:

Month ,day ,weekday ,hour ,minute
month: 1,2,3,..,12 (for Jan, Feb, .., Dec)
day: [+|-]1,2,3,..,31
weekday: 1, 2, 3, .., 7 (for Mon, Tue, .., Sun), or 0 which means the daylight saving
rule is not based on week days but based on the day of the month.
hour: hour (0-23),
minute: minute (0-59)
If “weekday” is 0, it means the date to start or end daylight saving is at exactly the
given date. In that case, the “day” value must not be negative.
If “weekday” is not zero and “day” is positive, then the daylight saving starts on the
first “day”th iteration of the weekday (1st Sunday, 3rd Tuesday etc). If “weekday” us
not zero and “day” is negative, then the daylight saving starts on the last “day”th
iteration of the weekday (last Sunday, 3rd last Tuesday etc). The saving is in the unit
of minutes. The saving time may also be preceded by a negative (-) sign if subtraction
is desired instead of addition. The default value for “Automatic Daylight Saving Time
Rule” shall be set to
“03,11,0,02,00;11,04,0,02,00;60” which is the rule for US.
Examples:
US where daylight saving time is applicable: 03,11,0,02,00;11,4,0,02,00;60
th
This means the daylight saving time starts from 11 March at 2AM and ends
November 4th at 2AM. The saving is 60 minutes (1hour).
TABLE 8: SETTINGS DEFINITIONS

SETTINGS
General settings
Use NAT IP NAT IP address used in SIP/SDP message. Default is blank.
STUN Server IP address or Domain name of the STUN (Simple Traversal of UDP through NATs)
server.
Call Settings
G723 Rate G723 encoding rate (6.3kbps or 5.3kbps)
Voice Frames per Tx This field contains the number of voice frames to be transmitted in a single packet.
When setting this value, the user should be aware of the requested packet time (used
in SDP message) as a result of configuring this parameter. This parameter is
associated with the first vocoder in the above vocoder Preference List or the actual
used payload type negotiated between the 2 conversation parties at run time.
e.g., if the first vocoder is configured as G723 and the “Voice Frames per TX” is set to
be 2, then the “ptime” value in the SDP message of an INVITE request will be 60ms
because each G723 voice frame contains 30ms of audio. Similarly, if this field is set
to be 2 and if the first vocoder chosen is G729 or G711 or G726, then the “ptime”
value in the SDP message of an INVITE request will be 20ms.
If the configured voice frames per TX exceeds the maximum allowed value, the
BudgeTone 200 will use and save the maximum allowed value for the corresponding
first vocoder choice. The maximum value for PCM is 10(x10ms) frames; for G726, it
is 20 (x10ms) frames; for G723, it is 32 (x30ms) frames; for G729/G728, 64 (x10ms)
and 64 (x2.5ms) frames respectively.
Local RTP port This parameter defines the local RTP-RTCP port pair the GXW410x will listen and
transmit. It is the base RTP port for channel 0. When configured, channel 0 will use
this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use
port_value+2 for RTP and port_value+3 for its RTCP and so on. The default value is
5004.
RTP Loopback Default value is No. If set to Yes, means no RTP if RTP streams between 2 internal
ports.
Channel Settings
DTMF Method This parameter specifies the mechanism to transmit DTMF digits. There are7 modes
supported: in audio which means DTMF is combined in audio signal (not very reliable
with low bit-rate codec), via RTP (RFC2833), or via SIP INFO. Multiple DTMF
transmission schemas can be selected.
1 – in-audio
2 – RFC2833
3 – in-audio and RFC2833
4 – SIP Info
5 – in-audio and RFC2833
6 – SIP Info and RFC2833
7 – in-audio, RFC2833, and SIP Info
No Key Entry Timeout Default is 4 seconds.
Local SIP Listen Port Default is ch1-8:5060++;. The ++ indicates increments by 2, so port 1 is set at 5060,
port at 5062 and so on. This setting can be used with Round Robin and/or Flexible
setting below to configure different ports to be placed under different Round Robin
groups.
SRTP Mode Default is disabled for all ports. The user can select to either enable it but not force it
or force it on an individual port basis. When used the communication will be sent
using Secure RTP.
Unconditional Call This is an extremely important setting to make sure incoming PSTN calls are picked
Forward to VOIP: up and forwarded to the correct VOIP destination.
User ID - This parameter allows users to configure a User ID or extension number to
be automatically dialed upon FXO line off-hook.
SIP Server - You also need to specify the Profile of the user id configured above (p1
stands for Profile 1, p2 stands for Profile 2 and so on).
SIP Destination Port - Along with the user-id and Profile, you also have the option to
choose the destination port where you would like to send the call. By default it should
be set to ch1-x:5060; (x can be 4 or 8 depending on number of ports).
We can also specify a different destination for each port. For example under User ID
we can type in: ch1:104;ch2:227;ch3-5:501;ch6,7:856.
Under Sip Server we can type in: ch1:p1;ch2-4:p2;ch5:p3
Under Sip Destination Port we can type in: ch1-2:5060;ch2:7080;ch3-8:5066++
T.38 Setting This setting allows you to make several options related to facsimile.
You can select the method: T.38 or Pass through (G711)
You can select the fax transmission rates (2400/4800/7200/9600/12000/14400bps)
You can enable or disable ECM (Error Checking Mode)
Note: The user can only test the parameters for only one of the PSTN lines at the
same time. In all cases please enter the telephone numbers as if the lines were to
dial each other locally.
For the AC Impedance Test we only need to select the line to be tested by clicking on
the AC impedance box corresponding to that line, telephone numbers are optional.
Remember that the AC impedance test is usually used to reduce the echo that might
be present in the line.
For the CPT test (call progress tones) we will test current disconnect as well. You will
need 2 telephone numbers to perform the test. You can only perform the test on one
line (row) at the same time and it will be the one that has the box checked for testing.
This tested line will use another line connected to the gateway to perform the test by
calling into it, this is why you will have to enter the telephone number for a second
line to help with the test.
For CID detection you will need 2 telephone numbers to perform the test. You can
only perform the test on one line (row) at the same time and it will be the one that has
the box checked for testing. This tested line will use another line connected to the
gateway to perform the test by calling into it, this is why you will have to enter the
telephone number for a second line to help with the test.
To perform the test, please select the line you want to test and the desired test to be
performed. Enter the information for this line as well as a second line if necessary.
Then click on the update button and then reboot. Log back in and now you should
see the information for the line selected as well as the check box already marked
already there. Go ahead and start the test now, please wait a few minutes until the
test is done.
Notes:
It is not required to enter a telephone number when testing for impedance, as the
system does not place any actual calls for the test.
If you log into the Web Interface while the test is running will not interrupt the process.
TABLE 9: ACCOUNTS DEFINITIONS

ACCOUNTS
General Settings
Account Active When set to Yes the SIP Profile is activated.
Account Name A name to identify a Profile.
SIP Server SIP Server’s IP address or Domain name provided by VoIP service provider.
Outbound Proxy IP address or Domain name of Outbound Proxy, or Media Gateway, or Session
Border Controller. Used by GXW410x for firewall or NAT penetration in different
network environments. If symmetric NAT is detected, STUN will not work and ONLY
outbound proxy can correct the problem.
Networks Settings
Use DNS SRV: Default is No. If set to Yes the client will use DNS SRV to look up server.
NAT Traversal This parameter defines whether the GXW410x NAT traversal mechanism will be
activated or not. If activated (by choosing “Yes”) and a STUN server is also specified,
then the GXW410x will behave according to the STUN client specification. Under this
mode, the embedded STUN client inside the GXW410x will attempt to detect if and
what type of firewall/NAT it is sitting behind through communication with the specified
STUN server. If the detected NAT is a Full Cone, Restricted Cone, or a Port-
Restricted Cone, the GXW410x will attempt to use its mapped public IP address and
port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with
no specified STUN server, the GXW410x will periodically (every 20 seconds or so)
send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”
on the NAT open.
Proxy-Require SIP Extension to notify SIP server that the unit is behind the NAT/Firewall.

Use OBP in Route Utilizes outbound proxy in route.
SIP Settings
SIP Registration This parameter controls whether the GXW410x needs to send REGISTER messages
to the SIP Server. The default setting is “Yes”.
Unregister on Reboot Default is No. If set to yes, the SIP user’s registration information will be cleared on
reboot.
Register Expiration This parameter allows the user to specify the time frequency (in minutes) for the
GXW410x to refresh its registration with the specified registrar. The default interval is
60 minutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).
SIP Registration Failure This parameter is mostly used by Service Providers. It prevents message REGISTER
Retry Wait Time overload of SIP Server in case of downtime due to maintenance or power failure. By
increasing interval length, common message load is decreased. Interval range is 1 –
3600 seconds.
SIP Transport User can select UDP or TCP. Please make sure you’re SIP Server or network
environment supports SIP over the selected transport method. Default is UDP.
Session Expiration Grandstream implemented SIP Session Timer. The session timer extension enables
SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE.
Once the session interval expires, if there is no refresh via a UPDATE or re-INVITE
message, the session will be terminated. Session Expiration is the time (in seconds)
at which the session is considered timed out, if no successful session refresh
transaction occurs beforehand. The default value is 180 seconds.
Min-SE The minimum session expiration (in seconds). The default value is 90 seconds.
Caller Request Timer If selecting “Yes” the phone will use session timer when it makes outbound calls if
remote party supports session timer.
Callee Request Timer If selecting “Yes” the phone will use session timer when it receives inbound calls with
session timer request.
Force Timer If selecting “Yes” the phone will use session timer even if the remote party does not
support this feature. Selecting “No” will allow the phone to enable session timer only
when the remote party support this feature. To turn off Session Timer, select “No” for
Caller Request Timer, Callee Request Timer, and Force Timer.
UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee
or proxy server as the refresher.
UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to use
the phone as the refresher.
Force INVITE Session Timer can be refreshed using INVITE method or UPDATE method. Select
“Yes” to use INVITE method to refresh the session timer.
Enable 100rel The use of the PRACK (Provisional Acknowledgment) method enables reliability to be
offered to SIP provisional responses (1xx series). This is very important if PSTN inter-
networking is to be supported. A user’s request to use reliable provisional responses
is invoked by the 100rel tag which is appended to the value of the required header of
initial signalling messages.
Refer-to uses Target Default is NO. If set to YES, then for Attended Transfer, the “Refer-To” header uses
Contact the transferred target’s Contact header information.
INVITE Ring-no-answer In case incoming call has arrived from PSTN to VoIP and INVITE message was
Timeout generated by GXW device, the call will be disconnected after preconfigured timeout if
not answered by VoIP extension.
Accept INVITE from Proxy Default is YES. The device will authenticate and accept only incoming INVITE
Only messages from the peered SIP server.
Audio Settings
Preferred Vocoder The GXW410x supports up to 5 different Vocoder types including G.711 A-/U-law,
GSM, G.723.1, G.729A/B. The user can configure Vocoders in a preference list that
will be included with the same preference order in SDP message. The first Vocoder in
this list can be entered by choosing the appropriate option in “Choice 1”. Similarly, the
last Vocoder in this list can be entered by choosing the appropriate option in “Choice
8”.
Call Settings
User ID is Phone Number If the GXW410x has an assigned PSTN telephone number, this field should be set to
“Yes”. Otherwise, set it to “No”. If “Yes” is set, a “user=phone” parameter will be
attached to the “From” header in SIP request.
Early Dial Default is No. Use only if proxy supports 484 response.
User Accounts Note – The channels here are basically SIP endpoints that will act as clients
registering to the SIP Server configured under the appropriate Accounts page.
Channels It should be set same as the channel number (i.e 1, 2..4 or 8 depending on number of
FXO ports). It is NOT the same as SIP Account ID.
SIP User ID This is the SIP account information. Enter the SIP User ID part of the account.
Authentication ID SIP service subscriber’s Authenticate ID used for authentication. It can be identical to,
or different from SIP User ID.
Authen Password SIP account password needs to be entered here.
Note: After entering the password, it will show up as blank but the password still
remains active.

CONFIGURING THE FXO CHANNELS
Configuring the FXO channels on the GXW – 410x is an easy process. Follow the GUI interfaces. The
Device Status page terms are defined in Table 8: FXO Lines Configuration Definitions. An example of
the Channel Dialing Configuration is shown in Figure 6. Please note the default is always configured.
The user has the option to change the default settings as described in the Table 8.
TABLE 10: FXO LINES (SETTINGS / DIALING)

FXO LINES
Settings
Call Progress Tones Using these settings, user can configure tone frequencies according to user
preference. By default, the tones are set to North American frequencies. Frequencies
should be configured with known values to avoid uncomfortable high pitch sounds.
ON is the period of ringing (ON time in ms) while OFF is the period of silence. In
order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and
a pause of OFF ms and then repeat the pattern.
• “Dial tone”
• “Ringback tone”
• “Busy/Re-order tone”
• “Confirmation tone”
Please refer the document below to determine your local call progress tones
(http://www.itu.int/ITU-T/inr/forms/files/tones-0203.pdf) or run the FXO Line Test
(Table 9).
Tx to PSTN Audio Gain Allows user to set a value in dB for transmission to PSTN Audio Gain. Default is 1.
(dB) Range is from -12 to 12dB.
Rx from PSTN Audio Gain Allows user to set a value in dB for receive from PSTN Audio Gain. Default is 0.
(dB) Range is from -12 to 12dB.
Silence Suppression This controls the silence suppression/VAD feature of G723 and G729. If set to “Yes”,
when a silence is detected, small quantity of VAD packets (instead of audio packets)
will be sent during the period of no talking. If set to “No”, this feature is disabled.
Echo Cancellation When set to Y, Echo cancellation is enabled.
Enable Current Disconnect When set to Y, Current Disconnect is enabled. Certain PSTN COs require this to be
enabled, in order to realize disconnect signal from PSTN side. Default is Y.
If enabled use threshold: Default is 100ms. Range is 40ms to 800ms.
Certain PSTN service providers have a threshold time within which the line stabilizes
after off-hook. It is entirely dependent on provider, however if you experience PSTN
line detection issues, please modify this setting appropriately in 100ms increments.
If you are not sure if this option should be enabled please refer to Table 9 (FXO Lines
Test Tab Definition). This tool will run an automated test to determine the proper
PSTN configuration that the gateway should have to work with your Service Provider
or analog PBX.
Enable Tone Disconnect Default is No. If PSTN provider uses call progress tones then it should be set to Yes
in order to realize disconnect tone. Please configure accurate Call Progress Tones on
Channels webpage based on PSTN provider (or traditional PBX) settings.
If you are not sure if this option should be enabled or what Call Progress Tones are
required please refer to Table 9 (FXO Lines Test Tab Definition). This tool will run an
automated test to determine the proper PSTN configuration that the gateway should
have to work with your Service Provider or analog PBX.
Enable Polarity Reversal Default is No. This should be set to Yes only if the FXO lines are subscribed to PR
service from PSTN Service provider. It is merely a PR detect feature.
***Note: If there is no PR service from provider on the FXO line, and this setting is
configured to Yes, calls will not be successful.
Enable Call Answer Default is No. If PSTN providers use the CAS then this option should be enabled.
Supervision The Call Answer Supervision (CAS) is for billing—the telephone exchange and the

customer need an accurate indication of calls through a network.
Silence Timeout Terminate call after long silence detected. Default is 60 seconds, max 65536.
Incoming Call Timeout Default value is 6 seconds. Incoming call will stop ringing when not picked up given a
specific period of time.
AC Termination Impedance Selects the impedance of the analog line connected to the FXO port on the
GXW410x. Here is some basic information which may be helpful for initial
configuration:
600 Ohm – North America;
270 Ohm + (750 Ohm || 150 nF) -- Most of Europe
220 Ohm + (820 Ohm || 120 nF) – Australia, New Zealand
220 Ohm + (820 Ohm || 115 nF) – Austria, Bulgaria, Germany, Slovakia, South Africa
370 Ohm + (620 Ohm || 310 nF) – UK., India
If this parameter is not configured properly you may experience echo or static in the
line. Please refer to Table 9 (FXO Lines Test Tab Definition). This tool will run an
automated test to determine the correct impedance value to match your lines
Number of Rings Before Default is 4. This is the number of rings the gateway will wait to send the call
Pickup to the VOIP side in case the Caller ID has yet to be detected. If there's CID
information the call will be sent right away. If your lines don't have the CID
service set this to 1.
Caller ID Scheme The GXW410x supports 5 different types of schemes:
1. Bellcore (US standard)
2. ETSI-FSK during ringing
3. ETSI-FSK prior to ringing with DTAS
4. ETSI-FSK prior to ringing with LR
5. ETSI-FSK prior to ringing with PR
6. ETSI-DTMF during ringing
7. ETSI-DTMF prior to ringing with DTAS
8. ETSI-DTMF prior to ringing with PR
9. ETSI-DTMF prior to ringing with PR
10. SIN 227 - BT
11. NTT (Japanese standard)
Please check with your PSTN service provider (or traditional PBX specs) for which
caller ID scheme they/it support. If you are not sure about which to use please refer
to Table 9 (FXO Lines Test Tab Definition). This tool will run an automated test to
determine the proper Caller ID Scheme so the gateway can properly detect the Caller
ID.
Similarly to the cases explained above we can specify a caller ID scheme for each
channel independently.
Caller ID Transport type Default is “relay via From header”. You may also select :
“relay via P_Asserted_Identity header”
“Disable” : Caller ID feature will be disabled.
“Send anonymous” : All calls forwarded to VOIP end will be sent as anonymous.
DIALING
Wait for Dial-tone Default is Yes. When set to Yes, the gateway will recognize dial-tone from the Central
Office (CO) before it completes call. If you can’t make an outbound call, set this is
No.
Stage Method Syntax - ch1-8:1; {all channels 1 to 8 are set to value 1 or 2}
Stage method can be set to either 1 or 2.
Set this parameter to 1 if you need to make a direct PSTN call from a VOIP endpoint.
When you set it to 2, you will first dial one of the VOIP channel accounts from the
VOIP endpoint, this will result in getting a PSTN line dial-tone to then dial out the

destination PSTN number.
Most implementations require this setting to be configured to 1.

Min. Delay before Dial Default is 500ms. This needs to be equal to or greater than the Current Disconnect
PSTN threshold setting. Once the threshold is reached the gateway can dial out. This
parameter should only be used if there are PSTN line detection issues.
Round Robin and/or Default is rr:1-8;
Flexible The syntax is pretty straight-forward here. The rr stands for Round Robin and the
numbers stand for the ports that belong to that round robin group.
For example:
rr:1-8; -> Round robin within the first 8 ports i.e. outgoing calls will be forwarded to the
next available port within the group of ports 1 to 8.
rr:1,3-6,8;rr:2,7; -> Round robin within port 1,3,4,5,6 and 8; Second round robin group
within ports 2 and 7 i.e. outgoing calls to ports 1,3,4,5,6 and 8 will be forwarded to the
next available port within this group ONLY. Outgoing calls to port 2 and 7 will be
forwarded to the next available port between ports 2 and 7 ONLY.
** In order to terminate a call on FXO port 2 or 7 you will need to change its Local SIP
Listen port accordingly.
Prefix to specify Port Default is 99.
(1 stage dialing method) Syntax to USE this feature: prefix# (that is 99) + ch# (could be anything from 1 to 8) +
dialing# will result in this call forwarded to FXO port (ch#) immediately.
Dial Plan The Dial Plan feature implemented is applicable for VOIP to PSTN calls only. You
may configure a dial plan based on the following grammar:
1. Accept Digits: 1,2,3,4,5,6,7,8,9,0,*,#,A,a,B,b,C,c,D,d
2. Grammar:
x - any digit from 0-9;
xx+ - at least 2 digit number;
xx. - at least 2 digit number;
^ - exclude;
[3-5] - any digit of 3, 4, or 5;
[147] - any digit 1, 4, or 7;
<2=011> - replace digit 2 with 011 when dialing
WARNING - illegal input will fall back to default
Example 1: {[369]11 | 1617xxxxxxx} - Allow 311, 611, 911, and any 10 digit
numbers of leading digits 1617.
Example 2: {^1900x+ | <=1617>xxxxxxx} - Block any number of leading digits

1900 and add prefix 1617 for any dialed 7 digit numbers.
Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} - Allow any length of number with

leading digit 2 and 10 digit-numbers of leading digit 1 and leading exchange
number between 2 and 9;
If leading digit is 2, replace leading digit 2 with 011 before dialing
Example 4: { [x#]+ | [x*]+ } - Allow any length of number with leading * or

# in number to dial.
Default: PSTN Outgoing - {x+}

Note: If you do not plan to use this feature set to default {x+}
Hookflash Duration Default 600ms. This value can accept any value in the 100-2000ms range.
(X10ms)
Use DTMF Parameter Default Yes, No means to use DTMF parameter settings according to DTMF Digit
from RFC2833 or SIP Length, DTMF Digit Volume and DTMF Dial Pause.
Info
DTMF Digit Length Default value is 100ms. Please note that the value will be multiplied by 10ms
DTMF Digit Volume Default value is -11dB.
DTMF Dial Pause Default value is 100ms. Please note that the value will be multiplied by 10ms.
TABLE 11: FXO LINE ANALYSIS
LINE ANALYSIS
Overview Note: The user can only test the parameters for only one of the PSTN lines at the
same time. In all cases please enter the telephone numbers as if the lines were to
dial each other locally.
For the AC Impedance Test we only need to select the line to be tested by clicking on
the AC impedance box corresponding to that line, telephone numbers are optional.
Remember that the AC impedance test is usually used to reduce the echo that might
be present in the line.
For the CPT test (call progress tones) we will test current disconnect as well. You will
need 2 telephone numbers to perform the test. You can only perform the test on one
line (row) at the same time and it will be the one that has the box checked for testing.
This tested line will use another line connected to the gateway to perform the test by
calling into it, this is why you will have to enter the telephone number for a second
line to help with the test.
For CID detection you will need 2 telephone numbers to perform the test. You can
only perform the test on one line (row) at the same time and it will be the one that has
the box checked for testing. This tested line will use another line connected to the
gateway to perform the test by calling into it, this is why you will have to enter the
telephone number for a second line to help with the test.
To perform the test, please select the line you want to test and the desired test to be
performed. Enter the information for this line as well as a second line if necessary.
Then click on the update button and then reboot. Log back in and now you should
see the information for the line selected as well as the check box already marked
already there. Go ahead and start the test now, please wait a few minutes until the
test is done.
Notes:
It is not required to enter a telephone number when testing for impedance, as the
system does not place any actual calls for the test.
If you log into the Web Interface while the test is running will not interrupt the process.
Auto Detect
Line # Enter the telephone (PSTN) number that corresponds to this line. Enter it as if you
were going to dial it locally.
AC Impedance Select this box if you want to test for impedance on the line that is on the same row
as the checked box. Remember that you can only check one item at the same time.
CPT Detection Select this box if you want to test for call progress tones and current disconnect
threshold on the line that is on the same row as the checked box. Remember that you
can only check one item at the same time.
External Number Enter an external telephone (PSTN) number to be used as an auxiliary number for
the test. This is used only if we do not have at least 2 PSTN lines connected to the
gateway. This is only used for CPT and current disconnect threshold testing. In order
to use this function you will have to monitor the Syslog output. This is only reserved
for very advanced users.
External Call Timeout This is the time the GXW will wait for the external telephone number to pick up during
the test.
Apply test results Default is No. If selected on Yes, then all the results from the test will be applied
automatically automatically. If you select No you will have to monitor the Syslog output. This is only
reserved for very advanced users.
Apply test results to all Default is No. If selected on Yes, then all the test results will be applied to all ports on
ports the gateway. If all the lines belong to the same service provider or PBX it will make
sense to apply the results to all ports.
Error Timeout This is the time the gateway will wait to exit the test mode, when something
unexpected or an error has occurred.
CHECK DEVICE STATUS
You may access the Device Status page which provides details of the GXW product. The Device Status
page terms are defined in Table 11: Status Page Definitions.
TABLE 12: STATUS PAGE DEFINITIONS

STATUS
Hardware Revision Hardware version number: Main Board, Interface Board

MAC Address The device ID in HEX format. This is a very important ID for ISP troubleshooting.
IP Address This field shows WAN IP address of GXW410x
Product Model This field contains the product model info (GXW4104 or GXW4108)
Software Version Program: This is the main software release. Boot and Loader are not changed often.
System Up Time This field shows system up time since the last reboot.
Registered This field indicates whether the different SIP Accounts configured under Channels
page are successfully registered to the SIP server(s).
FXO Line Connected This field will give the status of each physical FXO Line connected to the Gateway. It
will update the status regularly.
Yes - Connected and Idle
Busy - Connected and Busy
No - Not connected
Additionally it will also provide real time Caller ID information of Incoming as well as
Outgoing calls.
PPPoE Link Up This field shows whether the PPPoE connection is running if connected to DSL
modem.
SAVING THE CONFIGURATION CHANGES

Once a change is made, press the “Update” button in the Configuration Menu. The GXW410x will display
the following screen to confirm that the changes have been saved. To activate changes, reboot or power
cycle the GXW410x after all changes are made.
REBOOTING FROM REMOTE

The administrator can remotely reboot the unit by pressing the “Reboot” button at the bottom of the
configuration menu. The following screen will indicate that rebooting is underway.
The user can re-login to the unit after waiting for about 30 seconds.

VIDEO SURVEILLANCE
The GXW410x (HW version 1 only) can be used with an Analog Surveillance CCD Camera to perform
video surveillance function. This application should be used in a LAN environment or when both sides
have public IP address.
NOTE: The following information is essential, only if your GXW410x's hardware (Revision 1) has a
Video-IN Port, otherwise It will not show this functions.
VIDEO SURVEILLANCE PROCEDURES

 Gateway side:
1. In the NETWORKS page->Advanced Settings, find the following field and change from
default setting NO to YES, reboot the device.
2. Connect an analog based surveillance camera to the VIDEOIN connection at the back
panel of the unit.
 PC side (Monitor Device):

1. Download VLC from http://www.videolan.org/vlc/. This is the only player so far that
supports RFC 3984.
2. Launch VLC.
3. Go to Preferences->Input/Codecs->Demuxers->H264, check “Advanced options” in the
bottom. The option “Frames per Second” will show. Change that value to 5 and then save.
4. Go to Preferences->Input/Codecs->Access modules->Real RTSP, check “Advanced
options” in the bottom. The option “Caching value (ms) will show. Change that value to 1000
and then save. You may change it to a smaller value to reduce the delay.
5. If the viewer is under NAT, go to Preferences->Demuxers->Access modules->RTP/RTSP,
check “Advanced options” in the bottom. The option “Use RTP over RTSP (TCP)” will show.
Check that option box. (Grandstream does NOT recommend this network environment)
6. Close the Preferences window and go to File->Open Network Stream:
a) Select RTSP as the protocol
b) Enter the URL in the format of rtsp://admin:
ADMIN_PASSWORD@DEVICE_IP_ADDRESS:DEVICE_RTSP_PORT.
Change the blue text according to your configuration:
• ADMIN_PASSWORD is the device’s web configuration password for admin.
• DEVICE_IP_ADDRESS is the device IP.
• DEVICE_RTSP_PORT is the RTSP port setting of the device.
If the port uses default value 554, the port portion can be omitted from the URL
c) Click OK to start the video.

FIGURE 5: SCREEN-SHOT OF VIDEO SURVEILLANCE*
* PC client side running VLC as monitoring station

SOFTWARE UPGRADE
Software upgrade can be done via either TFTP or HTTP. The corresponding configuration settings are in
the ADVANCED SETTINGS configuration page.
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS

To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs
to be set to TFTP HTTP or HTTPS, respectively. “Firmware Server Path” needs to be set to a valid URL
of a TFTP or HTTP server, server name can be in either FQDN or IP address format. Here are examples
of some valid URL.
e.g. firmware.mycompany.com:6688/Grandstream/1.4.1.5
e.g. firmware.grandstream.com
NOTES:
 Firmware upgrade server in IP address format can be configured via IVR. Please refer to the
CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set
via the web configuration interface.
 Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found
at http://www.grandstream.com/support/firmware. Currently the HTTP firmware server address is
firmware.grandstream.com. For large companies, we recommend to maintain their own TFTP/
HTTP/HTTPS server for upgrade and provisioning procedures.
 Once a “Firmware Server Path” is set, user needs to update the settings and reboot the device. If
the configured firmware server is found and a new code image is available, the GXW410x will
attempt to retrieve the new image files by downloading them into the GXW410x ’s SRAM. During
this stage, the GXW410x’s LEDs will blink until the checking/downloading process is completed.
Upon verification of checksum, the new code image will then be saved into the Flash. If
TFTP/HTTP/HTTPS fails for any reason (e.g. TFTP/HTTP/HTTPS server is not responding, there
are no code image files available for upgrade, or checksum test fails, etc), the GXW410x will stop
the TFTP/HTTP/HTTPS process and simply boot using the existing code image in the flash.
 Firmware upgrade may take as long as 15 to 30 minutes over Internet, or just 5 minutes if it is
performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN
environment if possible.
 Grandstream’s latest firmware is available http://www.grandstream.com/support/firmware.

Overseas users are strongly recommended to download the binary files and upgrade
firmware locally in a controlled LAN environment.
 Alternatively, user can download a free TFTP or HTTP server and conduct local firmware upgrade.
A free windows version TFTP server is available for download from
http://www.solarwinds.com/register/?Program=52&c=70150000000CcH2. Our latest official
release can be downloaded from http://www.grandstream.com/firmware.htm.
Instructions for local firmware upgrade:
1. Unzip the file and put all of them under the root directory of the TFTP server.
2. Put the PC running the TFTP server and the GXW410x device in the same LAN segment.
3. Please go to File -> Configure -> Security to change the TFTP server's default setting from
"Receive Only" to "Transmit Only" for the firmware upgrade.
4. Start the TFTP server, in the phone’s web configuration page
5. Configure the Firmware Server Path with the IP address of the PC
6. Update the change and reboot the unit
End users can also choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
CONFIGURATION FILE DOWNLOAD

Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through
TFTP or HTTP/HTTPS. “Config Server Path” is the TFTP or HTTP/HTTPS server path for configuration
file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can
be same or different from the “Firmware Server Path”.
A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric
numbers. i.e., P2 is associated with “Admin Password” in the ADVANCED SETTINGS page. For a
detailed parameter list, please refer to the corresponding firmware release configuration template.
When Grandstream Device boots up or reboots, it will issue request for configuration file named
“cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the LAN MAC address of the device, i.e., “cfg000b820102ab”.
The configuration file name should be in lower cases.
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX

Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and
Postfix. This makes it the possible to store ALL of the firmware with different version in one single
directory. Similarly, Config File Prefix and Postfix allows device to download the configuration file with the
matching Prefix and Postfix. Thus multiple configuration files for the same device can be stored in one
directory.
In addition, when the field “Check New Firmware only when F/W pre/suffix changes” is set to “Yes”, the
device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix.
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD

When “Automatic Upgrade” is set “Yes, every” the auto check will be done in the minute specified in this
field. If set to “daily at hour (0-23)”, Service Provider can use P193 (Auto Check Interval) to have the
devices do a daily check at the hour set in this field with either Firmware Server or Config Server. If set to
“weekly on day (0-6)” the auto check will be done in the day specified in this field. This allows the device
periodically check if there are any new changes need to be taken on a scheduled time. By defining
different intervals in P193 for different devices, Server Provider can spread the Firmware or Configuration
File download in minutes to reduce the Firmware or Provisioning Server load at any given time.
Automatic Upgrade:
10080
No Yes, every minutes(60-5256000).
1 1
Yes, daily at hour (0-23). Yes, weekly on day (0-6).

RESTORE FACTORY DEFAULT SETTING
WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone.
Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will
not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP
service provider.
FACTORY RESET
Reset Button
Reset default factory settings following these four (4) steps:
1. Unplug the Ethernet cable.
2. Locate a needle-sized hole on the back panel of the gateway unit next to the power
connection.
3. Insert a pin in this hole, and press for about 7 seconds.
4. Take out the pin. All unit settings are restored to factory settings.

EXAMPLES OF GXW410X CONFIGURATIONS
APPLICATION 1: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER
Scenario: A business with a traditional phone system (with or without broadband access) and an IP
PBX or SIP Servers connecting to an Internet Telephone Service Provider (ITSP).
FIGURE 6: GXW CONNECTED WITH AN IP-PBX OR SIP SERVER
IPPBX or
SIP Server
FXO Lines
4 or 8
PSTN IP/LAN IP/WAN
Cloud
GXW-410x
Grandstream IP
PSTN Analog
APPLICATION 2: USE GXW TO EXTEND A TRADITIONAL PBX SCENARIO
Scenario: a small business with traditional analog PBX lines and broadband access who want to extend
their traditional PBX to virtually anywhere in the world, using the internet. (Any SIP End point, such as
Grandstream BugeTone, HandyTone, GXP-2000 or GXV-3000 are needed in this scenario)
FIGURE 7: GXW TO EXTEND A TRADITIONAL PBX SCENARIO

Company A - Boston, MA
6 employees
Internet IPPBX or
SIP Server
Cloud
IP/LAN
FXO Lines Optional IP/LAN
GXW-410x FXO Lines

Traditional PSTN
PBX
Cloud GXW-410x
FXS | IPPBX | SIP Platform

Any SIP endpoint
Any branch, anywhere
APPLICATION 3: USING A GXW FOR PURE IP- IP COMMUNICATION CONFIGURATION

Scenario Four: The GXW410x offers an IP to IP pure IP Communications System configuration, where
all locations use IP phones.
FIGURE 7: USING A GXW FOR PURE IP- IP COMMUNICATION CONFIGURATION
Branch A – Boston, MA
6 employees
IPPBX or
IPPBX or Internet SIP Server
SIP Server
Cloud
IP/LAN
IP/LAN
PSTN
Cloud
GXW 410x GXW 410x
Branch B – Denver, CO
4 employees


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Grandstream Networks, Inc.

Analog IP Gateway GXW410x

GXW410x User Manual www.grandstream.com

APPLICATION DESCRIPTION .................................................................. 8

VIDEO SURVEILLANCE .......................................................................... 26

SOFTWARE UPGRADE ........................................................................... 28

RESTORE FACTORY DEFAULT SETTING ............................................. 30

FIGURE 1: DIAGRAM OF GXW410X BACK PANEL ....................................................................................... 6

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS ........................................................................................... 6

Grandstream Networks, Inc. GXW410x User Manual Page 3 of 32

1. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE

Grandstream Networks, Inc. GXW410x User Manual Page 4 of 32

GATEWAY GXW410X OVERVIEW

1) One GXW410x Unit

CONNECTING THE GXW410X

FIGURE 1: DIAGRAM OF GXW410X BACK PANEL

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS

WAN CONNECT TO THE INTERNAL LAN NETWORK OR PUBLIC INTERNET.

VIDEO IN Connection for Analog based Video Surveillance Camera (RCA)

Grandstream Networks, Inc. GXW410x User Manual Page 6 of 32

TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL

Grandstream Networks, Inc. GXW410x User Manual Page 7 of 32

FIGURE 3: FUNCTIONAL DIAGRAM OF IP-PBX & GXW410X

Anywhere in the world

FXO Lines 4 or 8 Ports

PSTN Analog endpoints

Grandstream Networks, Inc. GXW410x User Manual Page 8 of 32

FIGURE 4: GXW400X & GXW410X SCENARIO/TOLL- FREE CALLING BETWEEN LOCATIONS

TABLE 3: FXS ABD FXO GATEWAY CCONFIGURATION EXAMPLE

Grandstream Networks, Inc. GXW410x User Manual Page 9 of 32

Grandstream Networks, Inc. GXW410x User Manual Page 10 of 32

SOFTWARE FEATURES OVERVIEW

LED 8 LEDs (GREEN)

Universal Switching Input: 100-240V AC, 50/60Hz, 0.5A Max

Weight 0.29 lbs (3.5 oz)

TABLE 5: GXW410X SOFTWARE FEATURES

Grandstream Networks, Inc. GXW410x User Manual Page 11 of 32

Grandstream Networks, Inc. GXW410x User Manual Page 12 of 32

CONFIGURATION WITH WEB BROWSER

ACCESSING THE WEB CONFIGURATION MENU

1. Navigate your browser to:

3. Click on button in order to begin device detection

END USER CONFIGURATION

User Level: Password: Webpages allowed:

TABLE 6: MAINTENANCE DEFINITIONS

Grandstream Networks, Inc. GXW410x User Manual Page 13 of 32

Grandstream Networks, Inc. GXW410x User Manual Page 14 of 32

Example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000] Ethernet

TABLE 7: NETWORKS DEFINITIONS

Grandstream Networks, Inc. GXW410x User Manual Page 15 of 32

Both start-time and end-time have the same syntax:

TABLE 8: SETTINGS DEFINITIONS

TABLE 9: ACCOUNTS DEFINITIONS

Grandstream Networks, Inc. GXW410x User Manual Page 18 of 32

Grandstream Networks, Inc. GXW410x User Manual Page 20 of 32

TABLE 10: FXO LINES (SETTINGS / DIALING)

Grandstream Networks, Inc. GXW410x User Manual Page 21 of 32

Stage method can be set to either 1 or 2.

Grandstream Networks, Inc. GXW410x User Manual Page 22 of 32

Example 4: { [x#]+ | [x]+ } - Allow any length of number with leading or