Dialog founded Sri Lanka's first mobile network in 1995 and introduced GSM technology. It is now the largest mobile operator and telecom provider in Sri Lanka, with a 60% market share of the mobile sector and 40% overall. Dialog operates over 1,000 base stations with coverage across all nine Sri Lankan provinces. It provides international connectivity through submarine cables and satellite infrastructure, and was the first South Asian operator to offer international roaming in 1997.
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Dialog founded Sri Lanka's first mobile network in 1995 and introduced GSM technology. It is now the largest mobile operator and telecom provider in Sri Lanka, with a 60% market share of the mobile sector and 40% overall. Dialog operates over 1,000 base stations with coverage across all nine Sri Lankan provinces. It provides international connectivity through submarine cables and satellite infrastructure, and was the first South Asian operator to offer international roaming in 1997.
Dialog founded Sri Lanka's first mobile network in 1995 and introduced GSM technology. It is now the largest mobile operator and telecom provider in Sri Lanka, with a 60% market share of the mobile sector and 40% overall. Dialog operates over 1,000 base stations with coverage across all nine Sri Lankan provinces. It provides international connectivity through submarine cables and satellite infrastructure, and was the first South Asian operator to offer international roaming in 1997.
Copyright:
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Dialog founded Sri Lanka's first mobile network in 1995 and introduced GSM technology. It is now the largest mobile operator and telecom provider in Sri Lanka, with a 60% market share of the mobile sector and 40% overall. Dialog operates over 1,000 base stations with coverage across all nine Sri Lankan provinces. It provides international connectivity through submarine cables and satellite infrastructure, and was the first South Asian operator to offer international roaming in 1997.
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Introduction
Dialog founded Sri Lanka in 1995.Dialog is the 1 st Telecommunication provider
which introduced with GSM technology to Sri Lanka. Dialog is a largest leading telecommunication service provider in Sri Lanka.(Dialog Telecom commands a 60%market share in the mobile space and 40% share in the overall telecommunication providers) Dialog is a subsidiary of Axiata Group and is one of the largest listed companies on the Sri Lanka Colombo Stock Exchange in terms of market capitalization.in addition to its core business mobile telephony business, the company provides International service, supporting an International Gateway infrastructure providing retail and wholesale international voice and data service under the brand name of dialog Global. The company also provides International Services through Dialog Internet a fully-fledged internet provider. Dialog Telecom also operates Dialog SAT, a Mobile Satellite Service.
Our Vision
To be the undisputed leader in the provision of multi – sensory connectivity
resulting always, in the empowerment and enrichment of Sri Lanka lives and enterprises.
Our Mission
To lead in the provision of technology – enabled connectivity touching
multiple human sensors and faculties, through committed adherence to customer- driven, responsive and flexible business processes, and through the delivery of quality service and leading edge technology unparalleled by any other, spurred by an empowered set of dedicated individuals who are driven by an irrepressible desire to work as one towards a common goal in the truest sense of team spirit. Dialog Infrastructure
Dialog telecom is the operator with the widest coverage having established over 1000 base station with a strong presence in all 9 provinces of the country. Dialog’s GSM network was the first to provide mobile telecommunication in the Northern and Eastern provinces, having established coverage within 90 days of the ceasefire agreement.
Dialog Telekom provides International Connectivity (Bandwidth) on the
SEA-ME-WE 3 submarine cable. The Telecom Malaysia is a substantial shareholder in the SEA-ME*WE-3 cable system and is empowered to transfer its owned bandwidth to subsidiaries within the group. Dialog has operated a comprehensive satellite earth station infrastructure since 2001
Dialog Telekom’s core IP infrastructure is primarily positioned for convergent
technologies such as GPRS, 3G AND WI-FI. Dialog Internet functions as a Fully- fledged “One Stop” end-to-end service provider, in the mobile and fixed internet space.
Global Reach Dialog became the first operator in South Asia to provide Automatic International Roaming (AIR) in 1997.As of December 2004, Dialog had established partnership with 350 networks in 190 countries. The extension of its roaming service to encompass GPRS roaming has been established with 61 Operators in 52 Countries.
Dialog Global has setup direct connectivity with a range of first and second tier international carriers to ensure premium Quality of Service and call completion with respect to international traffic. Partner operators include British Telecom, Sing Tel, Telecom Malaysia, Belgacom and VSNL. Services Dialog Telecom offers a wide range of communication products and solution spanning core voice service to Text and Image based Value Added Services (VAS), mobile data services and Mobile Internet services. The Company pays Equal emphasis to the development of value-adapted products and services targeted at low spend and/ special needs segments, as it does to the development of high- end VAS.
Dialog Customer Service
Dialog Telecom provides 27x7 supports for all its services to its customer via- person –to- person interaction, web based chat, e-mail or SMS.
Dialog’s service front-end is powered by an approximately 500 member service
team-an investment in human capital, which emphasizes the Company’s commitment to service delivery and the paradigm of maintaining intimate contact with its over 1.5 Million strong customer base. The Company’s contact center provides customer support in all 3 languages using multiple mediums – voice, SMS, web and fax. The flagship installation is manned by an approximately 150 strong highly trained workforce.
The contact center also features a signification degree of automation and
customer self-help – subscription and provisioning of VAAS, modification of service and frequently accessed information services such as account balance enquiries have been facilitated via IVR, SMS and Web technologies
Technology & Innovation
As espoused in its signature, “The Future. Today.” The Company prides itself in it commitment to, and achievement trail in, Research, Development and New Technology introduction. The Company has scored many firsts in terms of innovation and technology introduction.
