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    Case Study of Dabbawalas

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    Rocking Heartbroker Deb
    The dabbawala system in Mumbai relies on trust and teamwork. [1] There are two main committees that oversee the network of over 5,800 carriers who pick up home-cooked tiffins and deliver them to office workers across the city. [2] Carriers work in a flat hierarchy to efficiently transport tiffins via rail stations and on foot, ensuring timely delivery. [3] Psychology and sociology principles like effective communication, trust, and punctuality have allowed the system to thrive in meeting the needs of Mumbai's office workers for over 100 years.

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    Case Study of Dabbawalas

    Uploaded by

    Rocking Heartbroker Deb
    294 views2 pages
    The dabbawala system in Mumbai relies on trust and teamwork. [1] There are two main committees that oversee the network of over 5,800 carriers who pick up home-cooked tiffins and deliver them to office workers across the city. [2] Carriers work in a flat hierarchy to efficiently transport tiffins via rail stations and on foot, ensuring timely delivery. [3] Psychology and sociology principles like effective communication, trust, and punctuality have allowed the system to thrive in meeting the needs of Mumbai's office workers for over 100 years.

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    mumbai Dabbawala

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    The dabbawala system in Mumbai relies on trust and teamwork. [1] There are two main committees that oversee the network of over 5,800 carriers who pick up home-cooked tiffins and deliver them to office workers across the city. [2] Carriers work in a flat hierarchy to efficiently transport tiffins via rail stations and on foot, ensuring timely delivery. [3] Psychology and sociology principles like effective communication, trust, and punctuality have allowed the system to thrive in meeting the needs of Mumbai's office workers for over 100 years.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    294 views2 pages

    Case Study of Dabbawalas

    Uploaded by

    Rocking Heartbroker Deb
    The dabbawala system in Mumbai relies on trust and teamwork. [1] There are two main committees that oversee the network of over 5,800 carriers who pick up home-cooked tiffins and deliver them to office workers across the city. [2] Carriers work in a flat hierarchy to efficiently transport tiffins via rail stations and on foot, ensuring timely delivery. [3] Psychology and sociology principles like effective communication, trust, and punctuality have allowed the system to thrive in meeting the needs of Mumbai's office workers for over 100 years.

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    DABBAWALAS CASE STUDY

    What are the main learnings of the case?

    The dabbawalas carry tiffin for the employeesehich contains two main committees of
    the contractors who run the business.from the case we can learn why the tiffin
    carrying service has been successful in Mumbai
    Following are learnings of case
     Understanding the logistical system that can survive due to the culture in
    various places
     How can human resource management used in this field
     Flat hierarchy of the dabbawalas and how well they deliver the services
     How the food is delievered and what are the other things involved in tis
    service

    What team and inter-team processes are reflected in the operation of the dabbawala
    system?

    The essence of this whole system is the trust that is there between the employees and the
    contractors

    There are two commitees:

     The Mandal committee


     The Trust committee

    It is mostly flat hierarchy

     5000 workers called carriers


     635 supervisers
     11 members in the mandal committee
     In total there are 5800 members in this system

    The inter team process is between the carriers and the delivery address:

     Carrier will pick up tiffin at 10 am labels the essentials about where it is to be


    reaches
     Special carriers are those who take up area wise service
     All the tiffins are taken to the railway station where another carrier arranges them
    and puts them on a 2.5 m long wooden cart carrying upto 40 tiffins at a time
     After that he ascends the train and reaches specific destinations where another
    carrier collects them at different places
     This carrier who picks up the tiffin will deliver it to the office of the customer
     The tiffinns are collected later and the same chain is repeated backwards

    How has dabbawala system responded to the changing context of the life of office- goers in
    Mumbai?

    The dabbawalas main feature is the trust that runs along in their system.employees who go
    for work cant of return back for having lunch .and hence they miss their home food and had
    to spend unnecessary money eating outside food.Dabbawlas are giving the employees what
    they want at the right time – HOME MADE FOOD.it helps them in saving lot of money and
    also save wastage of time.

    Which behaviourial sciences are relevant for understanding the dynamics of the
    dabbawala system?

     PSYCHOLOGY: Although all the workers are not educated, their main motto is
    same i.e. customer satisfaction the trust and the behavioural science is the reason why
    the dabbawalas are successful in their work
     SOCIOLOGY:This behavioural science is depicted in the management and time
    management and the punctuality that dabbawalas have. The way they carry out all the
    work given is all through simple communication and labels that are stick to the tiffin’s
    .the trust and the punctuality are the reasons for the success of dabbawalas

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