LETTER OF REQUEST:

LETTER OF INQUIRY

XXX
Head of Advertising
XXX Advertising Company
ADDRESS
Date
Subject: business communication inquiry letter
Dear Mr. XXX,
I am XXX, the senior marketing manager at XXX International Company and I am writing this
letter to you to make an inquiry about your last few emails to us. I guess there has been
confusion in business communication and I wish to clear it out upfront.
As discussed in our meeting last week, you were supposed to create an advertising plan and
proposal for advertising of our brand and its products. In response to this discussion, you sent
us a detailed plan but later, I received a completely new and different plan on email. I replied
back to you asking about which one to consider but there was no response. Kindly look into the
matter and let me know which plan to consider so that I can go ahead and review it.
I hope that you will reply soon because our product launch is coming up soon,
Thanking you
Regards
XXX

Source:
https://www.sampletemplates.com/letter-templates/inquiry-letter.html
 LETTER OF REQUEST:
LETTER OF RESERVATION

June 3, 2016

Broadmoor Resort
P.O. Box 2360
Brighton, NH 03223

Dear Mrs. Douglas,

Thank you for the information on your resort that you sent us. We would like to reserve a room
for one week beginning Friday, October 5, and ending Saturday, October 13.

There will be four people in our party – my husband and myself and our two children, ages 3
and 7. We would like one room with two double beds. I understand your daily rate for such room
is $75.00. As required, I’m enclosing a check for $50.00 as a deposit. Please send me a
confirmation of our reservation and a receipt for the deposit.

We’ll arrive in the evening on Friday, October 5. Please hold our room past your usual 6 p.m.
check-in deadline. We probably will not get there before 7 or 8 p.m. We look forward to meeting
you – your resort looks like a lovely place to spend a vacation.

The children are very excited about visiting the animal farm nearby.

Sincerely,
Emily Carter
4723 West Niles Road
New Haven, CT 06510

Source:
http://peartreedigital.com/11-give-a-sample-of-reservation-letter/
 LETTER OF ACKNOWLEDGEMENT:
GRANTING REQUEST

25th March 2005

Bob Smith
14945 Coleman Valley Road
Occidental, CA 95465

Dear Bob Smith,

I am pleasant to confirm your reservation, confirmation number 297 for arrival on Tuesday 29th
March 2005 and departing Thursday 31st March 2005. We have a room for 2 adults and 0
children reserved at 100.00 per night.

Your credit card will not be charged until your departure. Our cancellation policy is 24 hours in
advance. Your card will be charges if you fail to arrive or fail to cancel your reservation. If you
have any questions please don’t hesitate to contact us 1-800-555-5555.

If you need any help planning activities for your stay in the XXXX check our website at
www.xxxxxxxx.com, it is filled with ideas to make your trip to XXXX memorable and fun. Also
feel free to call us, we will be happy to make activity arrangements for you.

We look forward to serving you at the XXXX Inn!

Sincerely,
XXX
Reservation Manager

Source:
http://newsforamerica.co/hotel-booking-confirmation-letter-format/hotel-booking-confirmation-
letter-format-inspirationa-letter-format-for-hotel-reservation-copy-examples-itinerary/
 ACKNOWLEDGEMENT LETTER:
REFUSING REQUEST

November 17, 2011

Catherine Harper
Operation Manager
ABC Company
50 Corporate Plaza
Sometown, ST 00000

Dear Ms. Harper,

Thank you very much for offering me the assistant manager position. After careful
consideration, I regret that I must decline your offer. Although you were most encouraging in
outlining future advancement possibilities with ABC Company, I have accepted another
opportunity that is more in line with my skills and career goals.

I enjoyed meeting you and the rest of your team. You have been most kind and gracious
throughout the interview process, and I only wish that circumstances allowed me to accept your
offer.

Best wishes for your continued success.

Sincerely,
Tom Greenwood

Source:
https://www.template.net/business/letters/job-refusal-letter-example/
 ORDER LETTER
June 16, 2013

Ms. Fely S. Herrera

Purchasing Manager
CesFe Marketing Corporation

Dear Ms. Herrera:

I am writing to formally place an order for 550 pcs of assorted sling bag as advertised to Daily
Fashion Magazine issued this month. The catalog number is 8364-83748-JC. Also, include
your latest catalog with the order.

According to your advertisement, The 550 pcs of assorted sling bag is only Php15,000.00 with
free shipping delivery charge. A check in this amount is enclosed and send the confirmation of
receipt of this check at my email address at jc_mer@sisme.com. Please ship my order to our
receiving center at:

JCMER Building
St. John Subd.
Pilar City

If there are any additional fees, please let me know and I will work out the payment details with
you.

Thank you very much and more power!

Sincerely,
Jcmer Navarro

Source:
https://lettersample.net/category/order-letter/
 TRANSMITTAL AND REMITTANCE LETTER
Harsh Gupta
Oberoi Industries,
Masoorie
Uttarakhand
26 April 2005
ICICI Bank,
Masoorie,
Uttarakhand

Dear Sir,
Ms. Anviti Gupta has completed the interior decoration of the house as per the invoice. She is
keen for the transfer of funds into the account without any further delay as she is in need of
money.
I request you to please transmit Rs.3,00,000 (Three Lakh Rupees Only) from my account
number A7007283699 to the account of Ms. Anviti in her account number A7004614733. Both
the accounts are in different branches of your bank, and I think the transfer of money shouldn’t
be much of a problem.
For security, I have attested the signature of Ms. Anviti as under.
I request you to process the transmittal at the earliest.

Thanking you in anticipation.

Best regards,
Harsh Gupta

Source:
https://www.letters.org/miscellaneous-letter/transmittal-letter.html
 CLAIM LETTER

November 27, 2013

Manager
Michel enterprise
(Wholesaler of quality fabrics)
20, Kualampur, Malaysia

Dear Manager,
On November 07, 2013 we purchased 2000 meters suit cloths. The quality of your shipment
does not match with our order specification. Since the use of low quality cloth will damage our
business goodwill, we have returned your shipment along with a request for cash refund of
12000$.

We believe that your company has deep concern for its customers. We are also convinced with
the earlier dealing of your company.

Refunding the money within the next 10 days will be highly appreciated. We are looking for
future business.

Sincerely,
Mr. Jonson
Purchase Manager

Source:
https://thebusinesscommunication.com/letter-of-claim-example/
 ADJUSTMENT LETTER
Green Tree Freight Co., Inc.
Columbus, Ohio 45453
(315) 565-6789

March 29, 19XX

Complete Table, Inc.
P.O. Box 3132
Austin, TX 78703

Dear Mrs. Hughes:

I have just received your March 24 letter about the damaged shipment you received through
Green Tree Freight and regret the inconvenience that it has caused you.

From your account of the problem, I am quite sure that your request for the $240 adjustment on
the damage to the 2 crates of Valjean Cristal stemware will be granted. A certain amount of
breakage of this sort does unavoidably occur in cross-country shipping; I am sorry that it was
your company that had to be the one to suffer the delay.

I must remind you to keep the damaged crates in the same condition in which you received
them until one of our representatives can inspect them. That inspection should take place within
2 weeks.

If all is in order, as it sounds to be in your letter, you can expect the full reimbursement within 2
weeks after our representative's inspection. I hope this unfortunate accident will keep you from
having merchandise shipped by Green Tree Freight in the future.

Sincerely,
David F. Morgan, Customer Relations
Green Tree Freight Co., Inc.
Columbus, Ohio 45453
(315) 565-6789

Source:
http://w3.gel.ulaval.ca/~poussart/gel64324/McMurrey/texte/adjex1.htm
 SALES LETTER
Mr. Jay J. Sparks
General Manager
Best Shoes Stores,
4220 Angie Drive
Los Angeles, CA 90017

14th September 2010

Dear Mr. Sparks,

Do you face difficulties in getting your customers with good stylish and quality shoes they are
asking for? We at Quality Foot Wear do the designing and the manufacturing of leather shoes of
high quality. Ladies’ and children’s footwear are our specialties. We have come to realize that
ladies and children with bigger and wider feet face difficulties in finding the footwear for them.
There is a wide range if footwear on offer with us. You will be able to satisfy your customers as
your shop will have a wider range of footwear for them.

In case you want details about our company and the shoes we have on offer, please visit our
website at www.qualityfootwear.com
Yours truly,
Albert Sanders
Marketing Manager
Quality Foot Wear

Source:
http://www.sampleletterword.com/10-sample-sales-letters.html
INTERVIEW TYPES:
GENERAL TYPES
 INFORMAL, CONVERSATIONAL INTERVIEW

 Can you tell me something about yourself?

 Why do you want to work for us?

 What can you do for us that someone else can't?

 Why should we hire you?

 What do you look for in a job?

 Please give me your definition of the position for which you are being interviewed.

 How long would you stay with us?

 What do you look for when you hire people?

 What do you think of your boss

 What do you do in your free time?

Source:

http://iteslj.org/questions/jobinterview.html
 GENERAL INTERVIEW GUIDE APPROACH

 Who are our competitors and what makes us different from them?

 What’s our mission?

 What do you know about our products/services? Have you used them before?

 What makes you want to work here?

 What leadership style helps you work better?

 Describe three qualities of your previous manager that you thought were good/bad for

your work relationship

 Tell me about a time you had to delegate. What was the result?

 Tell me about a time you had to deliver bad news to a manager or team member. How

did you do it? What was the other person’s reaction?

 Tell me about a time you had to deal with a difficult colleague. What did you do to

communicate properly?

 If you discovered your supervisor was breaking the company’s code of conduct, what

would you do?

Source:

https://resources.workable.com/tutorial/structured-interview-questions-guide
 STANDARDIZED, OPEN-ENDED INTERVIEW

 What do your family/friends think of your career path?

 What is the first thing you’d put on your new desk?

 Office with no windows or a cube near a window?

 What’s your favorite website?

 If you could go anywhere on business travel, where would you go? Why?

 What gets you out of bed in the morning?

 What is the most important meal of the day?

 Who is the first person you’d want to meet with here on your first day?

 Would you rather lose your phone or your laptop?

 Mountain or beach vacation?

Source:
https://www.monster.com/career-advice/article/15-totally-open-ended-interview-questions
 CLOSED, FIXED-RESPONSE INTERVIEW

 "How many years did you work for your last employer?"

 "Did you enjoy it?"

 "Did your job involve traveling?"

 "Which enterprise resource planning (ERP) systems are you familiar with?"

 "What training have you had that's related to this position?"

 "Have you ever worked in a different industry?"

 "Are you willing to move if offered the right job?"

 "Are career advancement opportunities one of your priorities?"

 "Have you carefully reviewed our starting salary ranges?"

 "What's the longest you've worked for any employer?"

Source:

https://www.roberthalf.com/blog/how-to-interview-candidates/job-interview-questions-4-types-to-

consider
 INTERVIEW TYPES:
EMPLOYEMENT- RELATED TYPES
 EXIT INTERVIEW

 What circumstances prompted you to start looking for another job?

 Under what circumstances, if any, would you consider returning to the company?

 Do you think management adequately recognised employee contributions? If not, how

do you think recognition could be improved?

 Were there any company policies you found difficult to understand? How can the firm

make them clearer?

 Do you feel your job description changed since you were hired, and if so, in what ways?

 Did you feel you had the tools, resources and working conditions to be successful in

your role? If not, which areas could be improved and how?

 Do you feel you had the necessary training to be successful in your role? If not, how

could it have been better?

 What was the best part of your job here?

 What can the organisation improve on?

 Do you have any suggestions for improving employee morale?

Source:

https://www.humanresourcesonline.net/12-essential-exit-interview-questions/
 INFORMATIONAL INTERVIEW

 I noticed that you’ve worked at Company A and Company B. How did your career path
take you to this job with this company?
 What are the major components of your job on a daily basis?
 What do you enjoy the most about the job?
 What do you like least about your job?
 How do you see this job changing in the next 10 years?
 If you could go back and do anything differently on this career path, what would you do?
 What kinds of work samples should my portfolio have?
 Who else would you recommend that I speak with about this career

Source:

https://www.topresume.com/career-advice/the-8-best-questions-to-ask-in-an-informational-
interview
 JOB INTERVIEW

 Tell me a little about yourself

 What are your biggest weaknesses?

 What are your biggest strengths?

 Where do you see yourself in five years?

 Out of all the other candidates, why should we hire you?

 How did you learn about the opening?

 Why do you want this job?

 What do you consider to be your biggest professional achievement?

 Tell me about the last time a co-worker or customer got angry with you. What

happened?

 Describe your dream job..

Source:

https://www.inc.com/jeff-haden/27-most-common-job-interview-questions-and-answers.html
 MICROSOFT INTERVIEW

 What are Microsoft security patches?

 On my way to California, I saw a man with 5 wives. Each wife had 5 bag. Each bag had

5 cats. Each cat had 5 kittens. Kitten, cats, bags, wives. How many were going to

California?

 What is the next number in this series? 4, 6, 12, 18, 30, 42, 60, ?

 If a bear walks one mile south, turns left and walks one mile to the east and then turns

left again and walks one mile north and arrives at its original position, what is the color of

the bear?

 How would you build an alarm clock for deaf people?

 What is the difference between standard modules and class modules?

 When you have a variable declaration like (dim variable1, variable2 as integer) , are they

both of integer type?

 Why is it that you cannot overload the scope resolution operator (::)?

 What is plug and play?

 Which programming language was removed from the Visual Studio family when VB.net

was released?

Source:

https://career.guru99.com/top-50-microsoft-interview-questions-with-answers/
 WEBCAM INTERVIEW

 What are your career goals?

 Tell me about a recent project you worked on

 Tell me about yourself

 Tell me about three people you would choose to help you with a project

 How did you deal with a big mistake, and what did you learn?

 How would you solve the following problem?

 How do you evaluate success?

 What is your greatest career accomplishment?

 Describe your ideal work environment

 How do you approach working in a team environment?

Source:

https://www.peoplehr.com/blog/index.php/2018/03/14/top-10-video-interview-questions-and-

why-you-should-ask-them/
 TELEPHONE INTERVIEW

 Tell me a bit about yourself?

 What attracted you to apply for this position?

 How would you describe your work style?

 What can you tell me that isn’t on your resume that is important for me to know about

you?

 Would you rather finish something late and perfectly, or on-time and imperfectly?

 What would you say is the most important skill you’ve learned in your current role?

What’s an area you'd like to improve on?

 What’s the biggest challenge you’ve faced in your current role? Tell me about it.

 Why are you leaving your job/why are you looking elsewhere?

 What’s some feedback that you’ve received that was difficult to hear, but ultimately has

proven really valuable?

 If you could have dinner with three famous people who are no longer living, who would

they be and why?

Source:

https://blog.hubspot.com/marketing/phone-interview-questions
 COGNITIVE INTERVIEW

 Tell me about how you worked effectively under pressure.

 How do you handle a challenge? Give an example.

 Have you ever made a mistake? How did you handle it?

 Give an example of how you set goals.

 Give an example of a goal you reached and tell me how you achieved it.

 Describe a decision you made that wasn't popular and how you handled

implementing it.

 Give an example of how you worked on a team.

 What do you do if you disagree with someone at work?

 Share an example of how you were able to motivate employees or co-workers.

 Have you handled a difficult situation? How?

Source:

https://www.thebalancecareers.com/top-behavioral-interview-questions-2059618
 INVESTIGATIVE INTERVIEW

 Where and when did the action take place? Is it ongoing?

 Who committed the alleged inappropriate behavior?

 What exactly happened? Who else was present? In regards to employee investigations

— employee discrimination and workplace harassment cases can center on implied or

perceived intent.

 How did you react?

 Did you ever indicate that you were offended or somehow displeased by the act or

offensive treatment?

 Who else may have seen or heard the incident?

 Have you discussed the incident with anyone?

 Do you know of others who may have been affected by the actions? See if they will tell

you who else may have been affected.

 Do you know whether anyone else reported the incident?

 How have you and your job been affected by the incident?

Source:

https://i-sight.com/resources/14-questions-to-ask-in-a-workplace-investigation/
 LADDER INTERVIEW

 Why did you choose this product/service?

 Why is it good/bad that…?

 Why is this important to you/your business?

 How does this relate to your core business values?

Source:

https://www.b2binternational.com/publications/laddering-technique-find-what-people-value/
 MOCK INTERVIEW

 Tell me about yourself.

 Why have you chosen this particular field?

 What courses did you like best? Least? Why?

 Why did you choose your major and other academic pursuits?

 I would like to begin by having you outline for me any practical experience you have had

on previous jobs or others that is related to the profession of

___________________________.

 Being able to learn quickly on the job is important. Tell me about a situation when you

had to pick up an essential skill quickly.

 When you are assigned a difficult task, organization is important. Can you think of a time

when you organized your work effectively in order to meet a deadline?

 Give me an example of a problem you encountered either in school or at work and

explain how you solved it.

 We are interested in how you show initiative to go beyond everyday requirements. Give

me an example of when you showed initiative on the job.

 What did you do that was beyond the call of duty?

Source:

https://www.utc.edu/university-career-services//resources/sample-interview-questions.php
 MULTIPLE MINI INTERVIEW

 A 14-year-old patient requests birth control pills from you and asks that you not tell her

parents. What would you do?

 A member of your family decides to depend solely on alternative medicine for treatment

of his or her significant illness. What would you do?

 If you have the choice of giving a transplant to a successful elderly member of the

community and a 20-year-old drug addict – how do you choose?

 A biotech company was hired by the Military to develop a cure for Ebola. They

successfully developed a vaccine to treat the symptoms of the virus and lowered the

mortality rate for infected patients. Discuss the implications of this on a global scale.

 A patient with Downs Syndrome became pregnant. The patient does not want an

abortion. Her mother and husband want the patient to have an abortion. What should a

physician do in this situation?

 A 12-year old boy is diagnosed with a terminal illness (e.g., malignancy). He asked the

doctor about his prognosis. His parents requested the doctor not to tell him the bad

news. What should the doctor do in this situation?

 A couple has decided to have a child through artificial insemination. They asked the

physician for sex selection of the child. What should a physician advise in this situation?

 A physician became sexually involved with a current patient who initiated or consented

to the contact. Is it ethical for a physician to become sexually involved?

 A 17-year old boy lives independently. He is married and has one child. He wants to

participate in a medical research study. Does he need his parents’ permission?

Source:

https://bemoacademicconsulting.com/blog/sample-mmi-practice-questions

PARENT-TEACHER INTERVIEW
  May I Tell You About My Child?

 May I Tell You About What's Going on at Home?

 How Is My Child Doing Socially?

 How Is My Child Doing Emotionally?

 In What Areas Does My Child Need Improvement?

 What Do You Think My Child Is Particularly Good at?

 Is My Child Performing on Grade Level?

 What Do These Assessment Results Really Mean?

 Is My Child Doing His/Her Best?

 Does My Child Need Extra Help in Any Areas?

Source:

https://www.care.com/c/stories/3264/20-questions-to-ask-during-a-parent-teacher-c/

REPORTERY GRID
Source:

http://www.uxforthemasses.com/wp-content/uploads/2010/07/BERT-form-example.png