Toyota Remote Instructions
Toyota Remote Instructions
Toyota Remote Instructions
This report details Toyota Kirloskar Motor [TKM] Pvt. Ltd. India's, sustainability performance
from April 1 2009 to March 31 2010.
Toyota Kirloskar Motor (TKM) policies, strategies and the field and the results that follow.
published its first annual performances affecting its
Environment Report in 2003 as a business and stakeholders during Our key target audience is our
disclosure of information on the the financial year April 2009 to internal and external stakeholders.
company's environmental March 2010. They include employees, dealers,
activities. In 2007, the report customers, suppliers,
widened its scope to include the The material included in this government, educational
company's activities in corporate report is based on stakeholder institutions, the media, Toyota
social responsibilities. feedback and extensive internal Motor Corporation and other
dialogue conducted through companies that have an interest in
Through this first Sustainability processes that form an integral sustainability and reporting.
Report and the sixth annual part of the company's daily
report, TKM intends to provide operations. TKM believes that this We welcome your feedback on
transparency of its economic, report covers a balanced and this report. Please send us an
environmental and social complete set of topics that email to: eco@tkm.co.in
commitments as well as the illustrates our committed efforts in
We welcome your feedback on this report. Please send us an email to: eco@toyota-kirloskar.co.in
Contents
Message from MD 06
Corporate Philosophy 08
Stakeholder Engagement 22
Environment Performance 24
Social Performance 34
Customer 35
Employees 40
Society 45
Business Partners 49
Economic Performance 58
Special Stories 60
Greenathon II 61
Message from MD
I take this opportunity to express my hearty thanks to all our stakeholders for your continuous support to Toyota
Kirloskar Motors.
At TKM, we strive to be the most loved and admired automobile company in India by following the Toyota-way
philosophy. Team Toyota India is committed to contributing to economic and social development for a
sustainable future. We strive to contribute to the Indian economy by:
• Manufacturing value added products, with global standards of safety and quality
• Bringing innovative technology to the Indian market
• Generating employment
• Raising the skill levels by imparting training through initiatives like Toyota Technical Education Programme
(TTEP) and Toyota Technical Training Institute (TTTI) .
• Creating road safety awareness through the Toyota Safety Education Programme (TSEP)
In line with Toyota's global vision towards sustainability, our aim is to make the process and products eco-
friendly. The Etios plant is an eco-plant in harmony with nature where we have incorporated environment
friendly technologies like water-borne paint, energy efficient equipment and water recycling.
The Delhi Auto Expo 2010 marked an important milestone in TKM's history through the launch of our Etios
Concept and launch of hybrid car Prius in India which is the world's best selling hybrid car.
Towards our journey in achieving sustainability, we have planted 64,000 saplings. We will continue this journey
towards creating a potential natural forest.
I thank my colleagues, the suppliers, dealers and all stakeholders for their continuous wisdom in meeting
every challenge with speed, flexibility and cooperation towards sustainability.
I am delighted to present TKM's 2010 Sustainability Report to you and welcome your feedback.
Hiroshi Nakagawa,
Managing Director
Toyota Kirloskar Motor
04
06 TOYOTA KIRLOSKAR MOTOR
SUSTAINABILITY REPORT 2010
Key Figures
Environmental Performance
23 % Reduction in power usage
Corporate Philosophy
Since its inception, Toyota has by applying its guiding
worked continuously towards principles of conducting open
contributing to the sustainable and fair corporate activities
development of society and also contributes to
through the manufacturing economic and social
and provision of innovative development through its local
and quality products and business activities.
services that lead the times.
Through its overseas
Toyota Kirloskar Motor's subsidiaries, Toyota is
performance in India and our dedicated to social
corporate culture are driven contribution by addressing a
by Toyota's guiding principles variety of cultural and social
and the Toyota way. In India, issues and engaging in
we reflect these global values proactive local
through our sustainable plant communication. Toyota will
activities and our customer remain a locally based
first approach. corporation and will continue
to play its part in promoting
In every nation and region, the growth of each nation and
Toyota aspires to be a good region with its automobile
corporate citizen of the world production.
Guiding
Principles
and 2020 Vision
A framework
for settling long-term
business goals and policies
Environmental Environmental
Action Plan Management Systems
translates long-term vision for monitoring performance,
and policy into medium to implementing action plans
long-term objectives and ensuring targets are met
The Toyota Earth Charter (formulated in 1992, revised in 2000) is based on the Guiding Principles at Toyota
formulated in 1992 (revised in 1997), and embodies Global Toyota's comprehensive approach to
environmental issues. The Toyota Earth Charter has been adopted by about 530 affiliates worldwide to date.
Who We Are
What We Do
Toyota Kirloskar Motor [TKM]
is a partly owned subsidiary TKM is an emerging
of Toyota Motor Corporation, passenger car manufacturer
Japan (TMC). TMC is in India. We manufacture and
Japan's largest vehicle sell new vehicles, parts and
manufacturer and is now the deliver customer service all
largest automotive company over India through our
in the world. independently owned dealer
network.
TKM employs about 4109
people and around 1528 Toyota Kirloskar Motor
more are indirectly employed Where We Are manufactures the Innova,
at our manufacturing facility. Our corporate headquarters Corolla Altis and Fortuner
is based at our model vehicles. The Fortuner
manufacturing plant in has been the best selling
Bidadi, 25 km south of model in the SUV segment in
Bangalore which is popularly India in 2009-2010. Also the
known as the Silicon Valley Innova has been the best
of India. We have a selling model in the MPV
marketing office in segment for the past five
Bangalore city and our years in succession. We also
regional offices and training import and sell the Camry,
centers are in Gurgaon, near Land Cruiser, Prado and Prius
New Delhi. models as CBUs [Completely
Built Units] throughout our
dealer network in India.
TKM also markets used
vehicles under the 'Toyota U
Trust' outlets. This is a
dedicated used vehicle
outlets refurbished by Toyota
and backed by a
comprehensive warranty that
provides customers with a
similar level of manufacturer's
commitment as new car
buyers.
Product Line-up
Innova
Corolla Altis
Fortuner
Prado
Camry
The Camry, Prado, Land Cruiser 200 and Prius (imported into India as Completely Built Units)
Toyota Kirloskar Motor took off in India with a beginning in the MPV segment and within a decade has
diversified into the mid-range luxury and SUV segment. As a first of its kind venture by Toyota, TKM will be
staging the manufacture of Toyota's small car in India for the first time.
4
3
"BEST EMPLOYER BRAND AWARD - AUTOMOBILE" AWARD FOR MOST INNOVATIVE ENERGY
for the year 2009-10 EFFICIENCY & CONSERVATION ACTIVITY" by
Bangalore Chamber of Industry & Commerce (BCIC).
TKM received the Best Employer Brand Award The Hon. Chief Minister of Karnataka presenting the
instituted by the Employer Branding Institute, Mumbai. BCIC award
TOP MERCHANT EXPORTER -Export Excellence J D POWER AWARDS FOR PRODUCT PERFORMANCE
Award For FY 2009-10 [FKCCI]
TKM awarded with the TOP MERCHANT EXPORTER - Award by JD Power for best car in the MUV/MPV segment
GOLD for Export Excellence Award to the Innova for the FIFTH CONSECUTIVE YEAR
Corporate Governance
Philosophy: Governance Structure
TKM recognizes that good Board of Directors
governance is a sine qua non for
At the core of corporate professionals in their functional
sustainability. The mission and
governance practice is our Board areas and provide directions to the
vision statements, code of ethics
of Directors, which is the highest management on operational
and internal control mechanisms
governing body. The Board issues, adoption of systems and
built in under Sarbanes Oxley Act
provides strategic guidance and best practices in management.
compliance defines our value
reviews the corporate policies, They also oversee the compliance
system and reflects our culture
regulatory compliance, significant of various legal and other
and commitment to the values of
management areas and overall requirements.
corporate governance.
performance of the organization.
TKM has taken adequate steps to
Toyota Kirloskar Motor promotes
The TKM Board comprises of form various committees at the
a culture of high ethical
seven fulltime Executive Directors Board level to focus attention on
standards, integrity, transparency
and five Non-Executive Directors. crucial issues before placing the
and accountability in our all
Our company's Executive Directors same before the Board for
business transactions and in
are highly experienced consideration.
compliance with all laws and
regulations. The company has
established internal control 7 Executive Directors 5 Non-executive Directors
mechanisms to ensure the
observance of the norms of BOARD OF DIRECTORS
corporate governance and
believes in a system driven
performance with the highest Board Level Committees
priority given to these systems. Audit Remuneration Share transfer
Committee Committee Committee
TKM's Hierarchy:
Toyota Kirloskar Motor has a strong organization Corporate Affairs, Marketing and Manufacturing.
that takes up environmental initiatives and The details have been mentioned in the chart
promotes them effectively. The organization is below.
mainly divided under three heads, namely
Indian Managing
Project Office Director
Sales
Administration Plant Administration
and IMPEX
Information System Dealer Development
Production Engineering
Customer Service and Services
Human Resource Mgmt
Mr. DK Jain
Mr. Ashok Sachdev
President, Toyota Kirloskar Supplier's
President, Toyota Dealer Council
Association
1. Honor the language and providing clean and safe while honoring mutual trust
spirit of the law of every products and to enhancing and respect between labor
nation and undertake open the quality of life everywhere and management.
and fair corporate activities through all our activities. 6. Pursue growth in harmony
to be a good citizen of the 4. Create and develop with the global community
world. advanced technologies and through innovative
2. Respect the culture and provide outstanding management.
customs of every nation and products and services that 7. Work with business partners
contribute to economic and fulfill the needs of in research and creation to
social development through customers worldwide. achieve stable, long-term
corporate activities in the 5. Foster a corporate culture growth and mutual benefits
community. that enhances individual while keeping ourselves
3. Dedicate ourselves to creativity and teamwork, open to new partnerships.
Stakeholder Engagement
TKM's stakeholders are all those groups which are perceived to be affected by, or who are capable of
affecting the company's operations. The table below lists engagement activities undertaken in 2009-10.
CUSTOMERS
Guiding Principles 1,3,4
Minimising environmental impact through eco
-friendly engines and vehicles (see page 37)
Introduction of eco-friendly Prius in India (see
page 61)
HO
Business Partners AKE LDER
[Suppliers and Dealers] ST
Guiding Principles 1&7
Customer satisfaction EMPLOYEES
enhancement activities (see page Guiding Principles 1&5
51)
Team member family involvement activities (see
Supplier development programs page 63)
and TPS promotion (see page 55)
Joint declaration between Management and Union
(see page 42)
EN
G AG E M E N T GOVERNMENT
Guiding Principles 1,2,4
Regular liaison on
compliance issues including
environment, safety and
society.
COMMUNITY
TOYOTA MOTOR CORPORATION
Guiding Principles 1 to 4
Guiding Principles 1&6
Community awareness and
Regular liaison on operating issues
Philanthropic Activities (see page 45)
including product, quality, sales and
marketing Traffic Safety Education Programme
(see page 47)
Elimination of
Community Substances of
Development Concern
Activities
Activity in
Community
Eco mind
Promotion
Environment Performance
In concurrence with
The Toyota EMS (Environmental forms the backbone of our
Toyota's Environment Management System) holds the commitment towards reducing
key to environment our ecological footprint and we
Action guidelines, TKM management efforts across have been re-certified for ISO
Toyota affiliates and at TKM 14001:2004.
has come up with its own alike. Globally, Toyota has
encouraged all affiliate plants to In a pioneering effort, TKM has
be ISO 14001 certified and been strongly promoting ISO
set of initiatives towards 14001 certification among its
TKM obtained the ISO
14001:1996 certification within suppliers and dealers. The core
promoting sustainability a year of commencing idea is to promote environment
operations in India. Toyota EMS friendly operations among all
at the manufacturing site is applied to drive a continuous our stakeholders. In a
performance improvement significant achievement, TKM
in India. This section cycle in line with site specific has been successful in
objectives and corporate promoting ISO 14001 to 98
elucidates the activities policies and strategies. The key percent of its suppliers and
elements of the EMS system more than 85 percent of its
taken up at the are 'compliance/no complaints' dealers.
and 'environment risk The highest degree of
manufacturing site at mitigation'. abidance to EMS (ISO
In order to achieve the 14001:2004) by TKM has been
Bidadi, Bangalore in recognized by the External
objectives of environment
policy, the Environmental Auditing Agency, which has
detail. awarded TKM with Zero NC for
Management System (EMS)
has been used effectively. EMS four successive years.
ENVIRONMENT PERFORMANCE
TKM Environment Committee
The Toyota Motor Corporation work towards energy conservation year of production in 2001, to take
(TMC) has established a regional and environmental risk care of environmental and CSR
headquarters TMAP (Toyota minimization. Toyota Kirloskar activities as a specialized
Motors Asia-Pacific) at Thailand. Motor also established an organization.
This organization is intended to Environment Committee in its first
Companywide Leader
Managing Director
Top Management
Companywide Promoters
Deputy Managing Director
Organizational Structure:
Ensuring Zero Supplier ISO14001 CO2 Emission DERAP Promotion Promote TKM
Scope
Non- Certification. Reduction ISO 14001 Envt. and CSR
of Work Green Purchasing Packing Material
Conformance Certification Commitment
Guidelines Efficiency
Production :
Logistics :
70000 63379
60000
46148
50000
Production (veh/year)
53810
40000
30000
20000
10000
0
FY07 FY08 FY09
Energy & Resource energy conservation activities in decreased by 23.25 percent and
the manufacturing plant by to 538 kWh per vehicle. This
Conservation Activities
embracing the Five Year action decline in consumption may be
towards maximizing the plan which sets the annual attributed to the increase in overall
efficiency of processes reduction targets for all production volumes which led to
environment parameters. the decrease in per vehicle
Energy and resource conservation consumption due to fixed loads. In
form the basic responsibility of
any company aspiring to be a. Electricity 2009, TKM focused on ensuring
the sustenance of energy saving
sustainable. Grappling with the Consumption: activities and kaizens with the
ever increasing consumption of following:
fossil fuels for energy production TKM's electricity consumption in
the production area has 1) High and low pressure air lines
and the consequent CO2
emissions is a major hurdle decreased as compared to last 2) Energy training to TL's and
towards achieving environmental year. By the end of 2009, the GL's
sustainability. TKM is promoting average amount of energy 3) ESCO kaizen implementation.
required to produce a vehicle
800 34500
701 34117
700
33500
600 32350
593 538
32500
(Mil MWhr)
500 31931
[kWhr/veh]
400 31500
300
30500
200
29500
100
0 28500
FY07 FY08 FY09
6.00 5.54
300
5.02 4.40
5.00 250
4.00 200
(Mil m3/year)
[m3/veh]
3.00 150
2.00 100
270 256 279
1.00 50
0.00 0
FY07 FY08 FY09
ENVIRONMENT PERFORMANCE
energy source for heating trend as compared to the last
c. LPG Consumption: purposes in ovens and boilers at financial year.
Liquefied Petroleum Gas (LPG) TKM. The LPG usage was also
serves as the prominent primary observed to be on a decreasing
40 1800
1777
35
36.23 1750
30
29.65 28.03
1700
25 1672
(tons/year)
(kg/veh)
20 1650
1595
15
1600
10
1550
5
0 1500
FY07 FY08 FY09
55
50.3
50
48.3
45
45.1 43.2
VOC gm/m2
40
35
30
25
20
FY06 FY07 FY08 FY09
There has also been a marginal wastes to landfill', TKM has been Karnataka. In 2009 a considerable
decline in the VOC emission by 4 able to reduce its ecological reduction in hazardous waste
percent with the implementation of footprint in terms of waste quantum has been achieved in
various kaizen (improvement disposal. With the ideology of the light of activities promoted to
activities). Transfer efficiency 'source reduction is to waste what reduce unnecessary moisture
improvement in paint guns and preventive medicine is to health', content in the sludges. This led to
robots through distance reduction, we have two main action an average reduction of 26
enhancing washing thinner usage guidelines towards our waste percent in hazardous waste as
in bumper and resin shops, management activities: compared to the previous year.
solvent consumption reduction in However there has been an
manual cleaning during the i. Ensuring 100 percent increase of 15 percent in the non-
painting process and in robot segregation and reuse/recycle hazardous waste quantity
operation are a few practices that of non-hazardous process resulting from the introduction of a
have been implemented. By waste new model. With the introduction
following these practices, we have ii. To achieve zero hazardous of the Fortuner in the second half
retained the global number one waste disposal at landfill of this year, the packing material
position among all Toyota affiliates waste contributed greatly to the
having thinner based painting TKM has entered its second year increase in non-hazardous waste.
processes. in accomplishing the target of Though, we would like to draw the
'zero hazardous wastes to landfill'. reader's attention to the fact that
b. Waste Hazardous waste disposal is the waste under this category is
being carried out through co- subjected to complete material
Management processing at the ACC Cement recovery and/or recycling.
Plant at Wadi, Gulbarga in
With the aim of achieving 'zero
25
20
Waste (kg/veh)
15
10
14.9 14.5 16.7
0
FY07 FY08 FY09
ENVIRONMENT PERFORMANCE
Eco-initiatives : Towards an Eco-Friendly Plant
this regard, a methodological area. Eco-Kaizen includes all the
approach of Eco-Mind, Eco-Kaizen improvement initiatives that are
and Eco-Showcase have been taken towards creating a
taken up to sensitize our sustainable plant and a low carbon
ECO-Friendly Plant
ECO MIND employees and the community at society.
ECO KAIZEN
large. We aim to promote
sustainability in all our operations. Eco-Showcase: Eco-
Showcase is an effort to promote
Eco-Mind: Eco-Mind is a culture TKM's eco spirit to the community
that we believe must get imbibed and the neighborhood. The
ECO SHOWCASE
into the minds of our team activities include social outreach
members so that they start thinking activities involving our external
TKM approach to a Sustainable about the environment in their lives stakeholders whether they are our
Eco-Friendly Plant both inside and outside the suppliers, dealers or customers
company. Eco-Mind activities and the surrounding eco-system
include all initiatives aimed at too.
Toyota Kirloskar Motor is creating an environmentally
continuously moving towards Several activities have been
conscious citizen. In other words,
sustainability in all its operations to initiated at TKM to promote Eco-
an employee with an Eco-Mind will
reform itself into an eco factory in Mind, Eco-Kaizen and Eco-
always think and act in the best
harmony with nature. TKM has Showcase among the team
interests of the environment.
devised and implemented a members. Some of the key
activities that have been
comprehensive approach towards Eco-Kaizen: Eco-Kaizen is a implemented in the past year
sustainability right from the grass- continuous improvement activity
root level, i.e. the employees. In include:
that can be executed at the work
Logistics Kaizen
BEFORE AFTER
Truck
Train
Kaizen Idea: Bangalore) and RPC (Regional customer service in town and
Parts Center, Gurgaon) was achieve enhanced customer
Train Logistics Introduction in through Transystem trucks which satisfaction. Since September
Serviceparts Operation between had a high transit time. The 2009 all RPC back order
NPC (National Parts Center, emergency/back order parts serviceparts are transported by
Bangalore) and RPC (Regional reaching the customer on time was train six days a week.
Parts Center, Gurgaon) for back not always guaranteed.
order parts. Result:
Action Taken: • Overall lead time reduction by
Trial Period:
A trial survey was conducted to four days.
July 2009 to August 2009 check the feasibility of transport by
• Improved customer service,
Background: train and this had the positive
customer satisfaction and
result of saving lead time. By this
The Serviceparts flow between quality of delivery.
kaizen we aim to be the best
NPC (National Parts Center,
Toyota in India:
Innova Ranked #1 in MUV/MPV segment
Toyota India understands in Initial Quality by JD Power Asia Pacific for
the need for minimizing the FIFTH CONSECUTIVE YEAR.
impact of its vehicles on the
environment and the effects
it has on climate change
and biodiversity. It believes
in reducing its impact with
the following concepts:
Reducing, Eliminating,
Improving and
Innovating
Moving Forward :
With the Government of India enhancing the use of the cleaner fuel, CNG, Toyota India introduced the alternate
fuel CNG powered Innova and Corolla in 2009-2010.
CNG Innova and Corolla Altis showcased at Delhi Auto-Expo in January 2010
TKM perceives that human Towards realizing this goal, TKM • Safe working environment
resource is the most valuable has imbibed the following four
asset to the organization. The point requisite in its activities while • Fair evaluation and proper
ultimate objective of human engaging with our employees who treatment
resource management is to are our key stakeholders:
establish mutual trust and • Creating an environment for
responsibility between the • Maintain secure working human resources development
company and its employees. conditions
c. Female Vs. Male employees About 40 percent of the employees are covered by
collective bargaining agreements.
• In India, the workforce in the automobile
manufacturing industry has always been male Sl. No. Particulars Number %
dominated and there are very few women.
1 Unionized employees 1624 40%
• The local applicable laws do not permit women to
2 Non-unionized employees 2485 60%
work between 7 pm and 6 am.
• However, since the company works in shifts,
female team members are accommodated in the A minimum notice period of 21 days, as per the law is
shift from 8:45 am to 5:30 pm. followed in case there are any significant operational
changes.
Gender-wise Employment Ratio
Team members play a vital role in ensuring health and
Female 2% safety at the workplace. They are involved in the
Male 98% following programs to promote a safe workplace:
80
Employee Development
70 79298 86417
Programs: Creative Suggestion
60
Scheme
50
The Creative Suggestion Scheme (CSS) is a concrete
example of the effort Toyota makes to utilize the ideas 40
of each employee to build the finest automobile
30
possible. Through this system, the team members of
Toyota take it upon themselves to resolve the 20
questions and problems that occur at work - to do
Kaizen. We strive to receive ideas/recommendations 10
for 0
• Making a better product FY07 FY08 FY09
QCC Activity Review by TKM Top Management External recognition by CII to TKM QCC Team
The company takes every • As part of the induction • No incidents of legal actions
measure to prevent corruption in program, anti-corruption for anti-competitive behavior,
all its business units. Until now policies and procedures are anti-trust, and monopoly
there have been no such explained to all employees. practices have been reported
violations. until now.
• The whistleblower policy is in
• All employees are educated place to create awareness on • TKM strives to ensure a 100
on the organization's anti- corruption issues. percent legal compliance of all
corruption policies and local laws and regulations.
• Until now, no incident of
procedures.
corruption has been reported.
Assessment of effectiveness of
deployment of resources for the
benefit of the community.
TKM assesses its corporate For example: The
social responsibilities government education
through a regular interaction department and the local
with the employees, local Panchayats are involved in
government bodies and identifying beneficiaries and
people's representatives. distributing education
We also conducted a survey materials to the local
in 2005-2006 to understand community. Similarly, all
the impact of our activities are planned and
contributions on the local implemented with the
community. involvement of the
stakeholders. The company
All the stakeholders leadership is always the
including the local guiding force behind all
community, local activities. The Top
government and Management of the
government departments company also actively
are involved in planning and participates in the activities
implementing social implemented by TKM.
development programmes.
Community Development communities. With the objectives a clear vision of growing with the
of our parent company, Toyota society and is also focused on the
Initiatives
Motor Corporation in mind, TKM welfare of its neighborhood. The
At TKM, every effort is made to partners with organizations, following are the major
contribute to society. Toyota schools, universities and other efforts/activities undertaken by the
believes in helping people businesses to support community company in this regard.
improve the quality of life in their development programs. TKM has
Education
Education plays an important role in shaping our future. Toyota is promoting education by supporting
local school children.
• Residential School: TKM children. As of 2010, this
has re-constructed a programme benefited
residential school which more than 5000 local
houses 50 students school children from 85
mainly belonging to schools. This is a
economically weaker continuous activity,
sections at Byramangala, covering an additional ten
near TKM's plant in the schools every year. TKM
Bidadi Industrial Area. has also contributed
library books and
• Books and bags
laboratory equipment to
distribution: Every year
educational institutions
TKM distributes books
and also built the
and bags to local school
infrastructure needed.
[Top] Dr. APJ Abdul Kalam, Former President of India, addressing the first batch of graduating students
Glimpses of the Graduation Ceremony and the Plant visit by Dr.APJ Abdul Kalam
This programme is focused on training the Industrial candidates are given job opportunities at Toyota
Training Institute (ITI) students across the country in dealerships.
advanced automobile technology. The successful
For the first time in India, a course on Body and Painting is introduced at an institute in 2009.
The total no. of institutes implementing T-TEP: 18
The total no. of students who have participated in the T-TEP course: 428
Traffic Safety:
Keeping in mind the growing traffic • In 2009-2010, TSEP was the city traffic police to
conditions in cities, Toyota has conducted in five metros educate school children on
now started to create awareness (Delhi, Mumbai, Chennai, road safety, the forming of
on traffic safety among school Bangalore and Kolkata) TSEP clubs in schools (which
children through the Toyota Safety covering 100,000 children. was already implemented in
Education Programme. The Toyota the previous years but needs
Safety Education Programme • In the current year 2010-2011, to be continued) and
(TSEP) is an interactive learning the TSEP plans to continue in extending the TSEP reach
programme on traffic safety the same cities with special through Toyota dealerships are
specially designed for children in modules to sustain the some of the modules.
the age group of 6 to 12 years. programme. Partnering with
Environment
At Toyota, the commitment to the activities in the local community them on environment
environment extends beyond our such as conservation.
products. Whether it is planting
trees or organizing seminars on • Painting and quiz/project • Distribution of fruit bearing
rainwater harvesting for the local competitions for the local plants to all participants of the
Panchayats, TKM is working school children in Ramanagara Environment Day event.
towards making the local where winners are awarded
prizes. • Involving team members and
community a better place. conducting plastic free
As part of the environment month • Organizing a TKM plant visit campaigns in the local areas.
celebration, TKM conducts several for school children to educate
In Mil. Rs.
120
106.5 108
100
85.5
80
Dealerships
One of the biggest challenges authorized collectors of hazardous (EMS). ISO 14001 certification
faced by TKM dealers is the safe waste. Meanwhile with a three recommended by TKM to its
disposal of hazardous waste. At year plan, we will be able to dealers, acts as a tool to structure
the dealer level the hazardous achieve an effective and efficient the effectiveness of the EMS
wastes have been identified and EMS system at all dealerships. implementation at dealerships. As
stored safely. However, the of now more than 70% of our TKM
mechanism to collect it from there Dealer ISO 14001 dealerships are ISO certified. At
for incineration/recycling is not Certification Promotion remaining new dealerships it is in
adequately established in India at progress. It has helped in creating
present. To help its dealers TKM supports its dealers to awareness about Environment
overcome this plight, TKM has maintain a very effective conscious function at the
initiated efforts to identify Environment Management System dealerships.
Nippon Toyota
Dealership at Kerala
received commendation
certificate from Kerala
State Pollution Control
board for its best
Environmental Practices
& sustained efforts
towards pollution control
Voluntary Environment campaign in Uttaranchal are some towards preserving the precious
of the activities that TKM has environment is appreciated by its
Initiatives
participated in. customers as well. The customers
Taken/Achievements by the gain confidence in their dealers
Dealership Such initiatives are duly not only because of the eco-
acknowledged by the government friendly products but their service
TKM dealers actively participate in too. For example, Nippon Toyota in too. Activities like safe disposal of
various initiatives taken by the Kerala has been awarded by the discharged automotive batteries
government as well as other State Pollution Control Board for are actively supported by the
bodies like SIAM towards three consecutive years. customers. TKM has further plans
environment conservation. The to enhance awareness about
free pollution check campaign by Customer Recognition environment conservation among
SIAM on the World Environment its customers through its
Day and the 'Say No to Plastic' The effort of TKM and its dealers
dealerships.
Driver waiting for vehicle Physical Health Check-up 15 Min. Safety Training by Distribution of School Kit
service by the Doctor the Dealer and ETIOS Branded T-shirt
Toyota Q-Promise
"Customer First".
Best Slogan Award: The slogan is displayed at all key areas of the dealership to educate team members about safety.
Develop the safety measures today; See the No safety know pains,
Use safety process and prevent Accident! healthy world tomorrow. Know safety no pains.
The professional uniform of the washing Floor mat cleaning and drying done Good 4S condition of the washing area.
team indicating area of work. as per TKM recommendations.
The automotive sector is subject equipment (OE) suppliers. with the utmost respect to
to enormous global pressures to everyone.
improve product quality whilst at Toyota has been propagating and
the same time reducing cost. undertaking initiatives to all its TKM has been enabling its
These pressures impact car consolidated subsidiaries around suppliers to ensure the long-term
manufacturers and that has strong the world, to contribute to the and stable procurement of the
effects on the flow to suppliers. An harmonious and sustainable best products at the lowest prices
innovative, capable and cost development of society and the in the most speedy and timely
competitive supplier base is earth. Toyota expects its business manner. TKM also ensures
critical to the viability of the Indian partners to support this initiative periodical reviews and confirms
automotive industry. Toyota and comply fully with all the status of implementation of the
Kirloskar Motor has almost 3500 applicable laws, regulations and activities described in the
suppliers, of which 82 are original societal norms both in Japan and guidelines.
overseas and conduct activities
Training to Supplier group and TKM Top Management Visit to Supplier facility as a part of TPS implementation review
Quality Circle Competition: To Bring out The identified suppliers will be visited by nominated
members from quality, production, & engineering
the Best in the Suppliers
groups of TKM to understand and implement the
Quality Circle Concept: The supplier team solves the best practices.
identified problem in their respective companies.
Gemba QCC: Judges will visit participating
Overseas visit : To benchmark the Supplier's
Association activities at TMT / TMMIN. To enhance
companies to understand their implementations and
TPS implementation and other activities at
also guide the QCC team for further improvement.
showcased suppliers.
Regional QCC: All companies assemble to present
their presentations. Regional winners are decided
and awarded.
Final QCC: Regional winners will compete in the
finals. The winners will then be decided and
awarded.
QCC awarding
Environment Initiatives
performance. In addition to Chromium, Cadmium, Lead and
Green Purchase meeting traditional expectations of Mercury have been eliminated
Guidelines quality, service and price we give from almost all parts of the Innova,
preference to suppliers and Corolla and Fortuner at TKM.
Comprehensive environmental
products with better social and
management means looking Although, there is no requirement
environmental credentials.
beyond the boundaries of our own or law regarding the end of a
operations to the wider supply vehicle's life in India, we at TKM
chain. TKM has adopted the
Reduction in the use of have proactively taken up in early
'Green Purchasing Guidelines' Substances of elimination. This aims at creating a
policy which includes the Environmental Concern better and safe environment for
environmental criteria in every the future generations to come as
Toyota's global standard promotes
purchasing decision we make and the SOCs can be very toxic even
the elimination of substances of
encourages our suppliers to in small concentrations.
environment concern. Hexavalent
improve their environmental
Acquisition of ISO 14001 requests that all suppliers create • Compliance with environmental
the systems necessary to carry laws and regulations
Certification:
out environmental preservation
• Enhancement of environmental
activities and constantly improve
performance
ISO Certification Status of them. To do this suppliers are
Suppliers requested to acquire the ISO Reduction of CO2
14001 certification.
98.64% Certified Emissions and the use of
Environmental initiatives packing and wrapping
related to suppliers materials in logistics:
business activities: The transportation of goods results
In addition to the initiatives taken in the consumption of energy and
by Toyota Motor Corporation reducing this consumption of
(TMC), Toyota Kirloskar Motor energy becomes a major issue.
(TKM) has set ambitious targets to Thus, TKM undertakes active
Certified 74
work on various environmental measures to reduce CO2
Under Progress 1 emissions (energy consumption)
improvement activities. Suppliers
delivering parts, raw materials and in logistics. TKM is also working to
Toyota Kirloskar Motor undertakes supplementary materials should reduce the use of packaging and
the systematic management of also take an active approach to wrapping materials. The suppliers
environmental preservation environmental initiatives as a part involved are also requested to
activities and works to of their business activities. implement environmental
continuously improve them. TKM measures in their logistic activities.
Economic Performance
The Indian automobile industry which symbolize the Toyota 2015. This will be achieved
demonstrated its resilience in the touchstone of refined quality and through the launch of its small car
face of a global downturn in 2010 high dependability. TKM has also Etios, another first for TKM and
by racking up sales of over 1.95 clearly announced its green vision Toyota. This prestigious project
million cars. During the same with its widely acclaimed Toyota has been executed with an outlay
period, TKM has introduced new Greenathon campaign and the of Rs 3,200 crore and was recently
models like the Fortuner and the introduction of the world renowned introduced in the market. With this,
Land Cruiser and achieved an all Prius, the only mass produced TKM will be a force to reckon with
time high sales of 63,824 hybrid vehicle. in the demanding Indian auto
numbers, representing a growth of market.
36 percent. TKM now has an TKM has targeted the growth of its
impressive array of vehicles all of market share to 10 percent by
Rs. in Mil
1. INNOVA 35 34 32
3. FORTUNER - - 54
4. CAMRY 24 9 6
6. LAND CRUISER
- - 2
Left: Prius launch at Auto Expo 2010. Right: Appreciation of Prius by Noble Laureate Dr. RK Pachauri [Director-TERI]
www.toyotabharat.com