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    IE488 Total Quality Management

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    Praveen H Praveen H
    This document outlines the course objectives, syllabus, expected outcomes, references, and course plan for the Total Quality Management course (IE488). The course is a 3 credit hour course introduced in 2016. The objectives are to impart knowledge of TQM principles and practices to achieve quality, enable the use of TQM tools for continuous improvement, and provide ideas on implementing quality standards. The syllabus covers topics such as quality control tools, cost of quality, TQM frameworks, six sigma, failure mode analysis, and quality standards. Upon completing the course, students are expected to understand TQM principles and practices, use TQM tools for improvement, implement quality standards, and learn about latest TQM techniques. The course plan outlines the topics

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    IE488 Total Quality Management

    Uploaded by

    Praveen H Praveen H
    675 views2 pages
    This document outlines the course objectives, syllabus, expected outcomes, references, and course plan for the Total Quality Management course (IE488). The course is a 3 credit hour course introduced in 2016. The objectives are to impart knowledge of TQM principles and practices to achieve quality, enable the use of TQM tools for continuous improvement, and provide ideas on implementing quality standards. The syllabus covers topics such as quality control tools, cost of quality, TQM frameworks, six sigma, failure mode analysis, and quality standards. Upon completing the course, students are expected to understand TQM principles and practices, use TQM tools for improvement, implement quality standards, and learn about latest TQM techniques. The course plan outlines the topics

    Original Description:

    TQM KTU SYLLABUS

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    This document outlines the course objectives, syllabus, expected outcomes, references, and course plan for the Total Quality Management course (IE488). The course is a 3 credit hour course introduced in 2016. The objectives are to impart knowledge of TQM principles and practices to achieve quality, enable the use of TQM tools for continuous improvement, and provide ideas on implementing quality standards. The syllabus covers topics such as quality control tools, cost of quality, TQM frameworks, six sigma, failure mode analysis, and quality standards. Upon completing the course, students are expected to understand TQM principles and practices, use TQM tools for improvement, implement quality standards, and learn about latest TQM techniques. The course plan outlines the topics

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    675 views2 pages

    IE488 Total Quality Management

    Uploaded by

    Praveen H Praveen H
    This document outlines the course objectives, syllabus, expected outcomes, references, and course plan for the Total Quality Management course (IE488). The course is a 3 credit hour course introduced in 2016. The objectives are to impart knowledge of TQM principles and practices to achieve quality, enable the use of TQM tools for continuous improvement, and provide ideas on implementing quality standards. The syllabus covers topics such as quality control tools, cost of quality, TQM frameworks, six sigma, failure mode analysis, and quality standards. Upon completing the course, students are expected to understand TQM principles and practices, use TQM tools for improvement, implement quality standards, and learn about latest TQM techniques. The course plan outlines the topics

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    of 2

    Course Course Name L-T-P - Year of

    code Credits Introduction


    IE488 TOTAL QUALITY MANAGEMENT 3-0-0-3 2016
    Prerequisite : Nil
    Course Objectives:
     To impart knowledge on principles and practices of TQM to achieve quality.
     To enable use of TQM tools for continuous quality improvement.
     To provide ideas on implementation of quality standards.
     To introduce the latest TQM tools and techniques.
    Syllabus:
    Introduction to quality, Contributions of quality Gurus, Q uality control tools, Cost
    of Quality, Taguchi loss function, Basic concepts of TQM, P rinciples of Total
    Quality Management, Total quality control, Quality assurance, Vendor rating,
    Quality improvement programmes, Quality planning, Quality function deployment,
    Six sigma approach, Failure mode & effect analysis, TPM, BPR , Quality standards.
    Expected outcome.
    The students will be able to
    i. Understand the principles and practices of TQM.
    ii. Use various TQM tools for continuous quality improvement.
    iii. Implement quality standards.
    iv. Become aware of the latest TQM tools and techniques.
    References:
    1. Sharma D D, Total Quality Management, Sultan Chand & Sons, 2014
    2. R.P. Mohanty & R R Lakhi, Total Quality Management, Jaico Pub, New
    Delhi, 1994
    3. Poornima M.Charantimath , Total Quality Management, Pearson Education,
    2011.
    4. Lon Roberts , Process Re-Engineering , Tata McGraw Hill, New Delhi, 1994
    5. Mohamed Zairi , TQM for Engineers , Gulf Pub. Co., 2nd Edition, New
    Delhi.
    Course Plan
    End
    Sem.
    Module Contents Hours Exam
    Marks
    Introduction-Need for quality, Definition of quality,
    Major contributions of Deming, Juran and Crossby to 15%
    I 7
    Quality Management, Q uality control tools, Cost of
    Quality, Taguchi loss function.
    Basic concepts of Total Quality Management -
    Evolution of TQM, TQM framework, Barriers to TQM, 15%
    II 7
    P rinciples of Total Quality Management- Quality
    statements, Customer focus, Customer orientation,
    Customer satisfaction, Customer complaints, Customer
    retention, Total quality control, total waste
    elimination, total employee involvement.
    FIRST INTERNAL EXAMINATION
    Quality assurance- Total quality assurance,
    Management principles in quality assurance,
    O bjectives of quality assurance system, H ierarchical
    III 7 15%
    planning for Quality Assurance, Vendor rating,
    Quality improvement: elements, programmes –
    KAIZEN, PDCA cycle,5S, Quality circles.
    Quality planning- SWOT analysis, Strategic
    planning, strategic grid, organizational culture, Total
    IV Quality Culture, Quality function deployment- QFD 7 15%
    concept, the voice of customer, developing a QFD
    matrix, QFD process.
    SECOND INTERNAL EXAMINATION
    Six sigma approach–Me t h o d o l o g y , T r a i n i n g ,
    V a p p l i c a t i o n to various industrial situations, Failure mode 7 20%
    & effect analysis- Concepts, Types & Applications in TQM.
    TPM–Concepts, Improvement needs, Performance
    measures, BPR, Quality standards – Need of
    VI standardization, ISO 9000 series, ISO 14000 series, 7 20%
    Other contemporary standards.
    END SEMESTER EXAM
    Question Paper Pattern:

    Examination duration: 3 hours Maximum Marks: 100

    Part A (Modules I and II):


    Candidates have to answer any 2 questions from a choice of 3 questions. Each full
    question carries a total of 15 marks and can have a maximum of 4 sub questions (a, b, c,
    d). No two f u l l questions shall be exclusively from a single module. All three questions
    shall preferably have components from both modules. Marks for each question/sub
    question shall be clearly specified. Total percentage of marks for the two modules put
    together as specified in the curriculum shall be adhered to for all combinations of any
    two questions.

    Part B (Modules III and IV): (Same as for part A marks)

    Part C (Modules V and VI): (Same as for part A, except that each full question carries 20

    marks)

    Note: If use of tables and charts are permitted for the university examination for this
    course, proper direction of the same should be provided on the facing sheet of the
    question paper.

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