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    The Revenue Cycle

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    Ian De Dios
    The document summarizes the current UPCAT application process and proposes solutions to address its problems. The process is heavily concentrated at UP Diliman, leading to long lines. This is due to the Filipino culture of procrastination, free application fees, poor planning, and lack of information dissemination. Two solutions are proposed: full automation of the process or establishing more submission sites and scanning transcripts. Both have pros and cons relating to costs, efficiency, and changing the original process. Key learnings are the importance of demand forecasting, balancing efficiency with customer involvement, and considering service delivery models.

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    The Revenue Cycle

    Uploaded by

    Ian De Dios
    13 views5 pages
    The document summarizes the current UPCAT application process and proposes solutions to address its problems. The process is heavily concentrated at UP Diliman, leading to long lines. This is due to the Filipino culture of procrastination, free application fees, poor planning, and lack of information dissemination. Two solutions are proposed: full automation of the process or establishing more submission sites and scanning transcripts. Both have pros and cons relating to costs, efficiency, and changing the original process. Key learnings are the importance of demand forecasting, balancing efficiency with customer involvement, and considering service delivery models.

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    The document summarizes the current UPCAT application process and proposes solutions to address its problems. The process is heavily concentrated at UP Diliman, leading to long lines. This is due to the Filipino culture of procrastination, free application fees, poor planning, and lack of information dissemination. Two solutions are proposed: full automation of the process or establishing more submission sites and scanning transcripts. Both have pros and cons relating to costs, efficiency, and changing the original process. Key learnings are the importance of demand forecasting, balancing efficiency with customer involvement, and considering service delivery models.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13 views5 pages

    The Revenue Cycle

    Uploaded by

    Ian De Dios
    The document summarizes the current UPCAT application process and proposes solutions to address its problems. The process is heavily concentrated at UP Diliman, leading to long lines. This is due to the Filipino culture of procrastination, free application fees, poor planning, and lack of information dissemination. Two solutions are proposed: full automation of the process or establishing more submission sites and scanning transcripts. Both have pros and cons relating to costs, efficiency, and changing the original process. Key learnings are the importance of demand forecasting, balancing efficiency with customer involvement, and considering service delivery models.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    CURRENT UPCAT PROCESS

    REASONS:
    PROBLEM 1. Filipino Culture of
    Procrastination
    Free application fee and
    HEAVY
    2.
    tuition
    Poor planning - Demand
    CONCENTRATION
    3.
    was not anticipated
    Poor information
    IN UP DILIMAN
    4.
    dissemination
    Solution #1: full automation
    PROS CONS
    FACTORS TO CONSIDER:

    More pressure and o Additional Software Cost


    o Efficient o
    o Training
    o No physical dependence on the
    schools o Compilation of Database
    presence
    Crashing of servers o Level of Automation of school
    needed o
    o Authentication of Document
    o Convenient o Too different from the
    original process o Accessibility to
    internet/computers
    o Additional costs
    PROS
    o Accessibility - no concentration
    in diliman
    o Not too far from the original
    process

    CONS
    o Delay in integrating the records
    o Crashing of systems

    FACTORS TO CONSIDER

    01. Labor cost - more tasks


    02. Integration of up systems
    03. training

    Solution #2: MORE SUBMISSION SITES AND


    SCANNING OF TRANSCRIPTS
    LEARNINGS
    01. Demand forecasting is very important

    02. Potential efficiency - function of level


    of customer involvement

    03. Service delivery system - provider-


    routed

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