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    Dialogue For Performance Test Sequence of Table Service

    Uploaded by

    Josette Plaza
    The document outlines the sequence of table service at a restaurant, including greeting guests, seating them, taking drink and food orders, serving the ordered items, clearing dishes, and presenting the bill. The 13 steps involve welcoming guests, filling water, presenting menus, writing orders, suggesting additional items, repeating orders, setting the table, serving bread, delivering food, clearing tables, providing the bill, and thanking guests for their visit.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Dialogue For Performance Test Sequence of Table Service

    Uploaded by

    Josette Plaza
    48 views1 page
    The document outlines the sequence of table service at a restaurant, including greeting guests, seating them, taking drink and food orders, serving the ordered items, clearing dishes, and presenting the bill. The 13 steps involve welcoming guests, filling water, presenting menus, writing orders, suggesting additional items, repeating orders, setting the table, serving bread, delivering food, clearing tables, providing the bill, and thanking guests for their visit.

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    The document outlines the sequence of table service at a restaurant, including greeting guests, seating them, taking drink and food orders, serving the ordered items, clearing dishes, and presenting the bill. The 13 steps involve welcoming guests, filling water, presenting menus, writing orders, suggesting additional items, repeating orders, setting the table, serving bread, delivering food, clearing tables, providing the bill, and thanking guests for their visit.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    48 views1 page

    Dialogue For Performance Test Sequence of Table Service

    Uploaded by

    Josette Plaza
    The document outlines the sequence of table service at a restaurant, including greeting guests, seating them, taking drink and food orders, serving the ordered items, clearing dishes, and presenting the bill. The 13 steps involve welcoming guests, filling water, presenting menus, writing orders, suggesting additional items, repeating orders, setting the table, serving bread, delivering food, clearing tables, providing the bill, and thanking guests for their visit.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    DIALOGUE FOR PERFORMANCE TEST

    SEQUENCE OF TABLE SERVICE


    1. Welcoming/ greeting the guest – welcome the guest with a pleasant attitude, warm smile and
    eye contact
    Say: “Good morning sir/ madamme. Welcome to (name of restaurant). Do you have
    reservation?”
    If with reservation
    Say: “May I have your name please?” (wait for the guest to tell his/her name) “Please be
    seated for a while, I’ll check the details of your reservation, excuse me ma’am/ sir. (after
    checking the booking sheet) “Mam/ Sir, you reserved table for 1, this way please.”
    If without reservation
    Say: “For how many person ma’am/ sir?” (wait for the guest to tell the number of guests)
    “Okay ma’am/ sir, this way please.”
    2. Seating the guest – walk ahead of guests when ushering them to their table. Do not get too
    far.
    3. Filling of water
    4. Presenting the menu
    Present it with cover facing the customer.
    5. Taking orders
    Ask the guest if they are ready to order. Say: “May I take your order mam/sir?”
    Write down the order in an order slip in triplicate (for the kitchen, cashier and waiter)
    6. Suggest orders
    Make an effort to complete the meal. Suggest the missing item. For example: suggest an
    appetizer, soup, salad, dessert or beverage to complete the main dish. If the order is out of
    stock, tell the guest outright that his order is not available. Suggest any available substitute.
    If the guest ordered for a steak
    Say: “How would you like your steak done? Rare, medium rare or well done?”
    If the guest ordered for an egg
    Say: “How would you like your egg done sir? Poached, boiled or sunny side up?”
    7. Repeat the orders
    As you repeat, mention the items ordered, number of orders and the manner of preparation.
    Example: “You have ordered for a cream of mushroom soup, a steak- well done, poached egg
    and mango smoothie.”
    Place the order to the kitchen. One copy to the food checker. One copy for the kitchen.
    8. Complete the table set up (mis-en-place)
    Remove unnecessary chinaware, silverware or glassware. For example, the guest does not
    order soup remove the soup bowl or if the guest ordered for a red meat remove the white wine
    glass.
    9. Serving the bread
    Bread is not included in the bill of the customer. It is complimentary.
    As you serve the bread, say: “Mam/ sir, this is your complimentary bread.”
    10. Serving the food (according to sequence)
    As you serve the food, always tell the guest what dish is being served.
    Say: “Excuse me mam/sir, this is your steak- well done.”
    11. Clearing the tables
    Be sensitive enough to know what
    12. Presenting/ setting the bill
    Say: “Excuse me mam/sir, this is your bill.” (wait for the guest to check the bill and insert the
    payment to the bill folder)
    If the guest gave cash payment
    Say: “I received one thousand pesos mam/ sir. Please wait for the change and the receipt.”
    If the guest gave a credit card
    Say: “I received a Metrobank card mam/sir. Please wait for the receipt.”
    13. Bidding goodbye
    say: “Thank you for visiting our restaurant, please come again!”

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