BA SAMPLE PROFILE

SUMMARY:
✓ More than 7+ years’ experience as a Sr. Business Analyst with a good understanding of Software
Development Lifecycle (SDLC)
✓ Expert in commercial lines, Property and Casualty and Personal Lines Insurance with national carriers.
✓ Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts
that are executed during testing process.
✓ Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing,
Directing, Controlling, Budgeting and Drafting Remedy Procedures.
✓ Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
✓ Strong business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy
Administration System, Receivables and Payments, across different lines of business.
✓ Expert in the Property, Casualty, Commercial lines, Annuities, Disability, and Supplemental Insurance
policies include administration, sales, customization, claims, pensions and CMS.
✓ Extensively used Test Director & Quality Center to write Test Cases and for reporting. All the Scripts are
maintained using Test Director & Quality Center.
✓ In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life
Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
✓ Experienced in manual and automated testing for both front-end and backend. Extensively used automated
test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load
Runner Testing.
✓ Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in
Property and Casualty.
✓ Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise
in designing and developing Test Plans and Test Scripts.
✓ Responsible to Track, Document, Capture, Manage and Communicate the Requirements using
Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the
teams across the deliverables for a project
✓ Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as
their customer interface point as the lead of the Projects.
✓ Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven
Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

Technical skills:
✓ Hardware: Client servers - windows NT/98/2000, UNIX, windows XP, windows 7; Mainframe.
✓ Software: Mercury/HP Interactive Test Suites - Win Runner 7.0, Quick Test Professional (QTP) 9.2 & Quality
Center 9.5; Rational Performance Tester 8.2, Rational Functional Tester, Rational Clear Quest, Rational
Clear Case, Dev Track, PVCS, Remedy & Serena’s Team Track; XML, Guidewire, Oracle 10g, SQL, Html, MS
Project; Visual Source Safe (VSS); statistical analytical software (SAS); SunGard’s Omni Plus, Power Image
and mainframe RUMBA. J2EE/Weblogic application, .Net Web application and agile testing methodology.

Professional Experience:

NTT Insurance, NTT PA March 2013 – Till Date

Sr. Business Analyst

NTT Insurance is one of the top regional insurance companies with offices across the U.S. As a Business Analyst, I
am involved in gathering and preparing the requirements documents for replacing the existing commercial lines of
businesses from legacy to web-based system. NTT Insurance Company has its own internal SDLC methodology
which was followed by me to prepare the requirements documents. Implemented the process to change all the
policy administration systems from their legacy main frame systems to Guidewire's web based system.
Commercial Lines Replacement System aims at replacing the existing commercial lines viz., Commercial Auto,
Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Property, Commercial
Output Policy, Commercial Property Package, Small Pack, & General Liability policy issuing systems from batch
process based mainframes to real time based web application.

Responsibilities:
✓ Analyzed clients systems and business processes.
✓ Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation,
Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
✓ Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio
and Requisite pro - RUP
✓ Was actively involved in the design of BRD, FRD, Use Case diagrams and Activity diagrams using MS Visio.
✓ Established a Business Analysis methodology around the Rational Unified Process.
✓ Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on
deliverables.
✓ Worked on implementation and Guidewire suite integration; PolicyCenter and BillingCenter with interfaces
to all related systems.
 ✓ Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk
customers would be easily identified and monitored.
✓ Used Data warehousing for Data Profiling to examine the data available in an existing database.
✓ Streamlined clerical work processes and mapped then into the new system.
✓ Developed project plans and managed project scope.
✓ Assigned tasks among development team, monitored and tracked progress of project following Agile
methodology
✓ Track and manage all Change Requests, using Rational ClearQuest.
✓ Maintained and tracked stakeholders requests for enhancements and changes using Unified Change
Management tool (UCM) such as Rational ClearQuest
✓ Coordinating and Developing QA activities.
✓ Assisted in creating a High level Request for Proposal (RFP).
✓ Involved in Inception Phase and prepared vision statement and initial data models that contain Business
Requirement Documents and supporting a document that contains the essential business elements and
detailed definitions.
✓ Designed and Customized data models for Data warehouse
✓ Worked extensively with MS Excel and MS access
✓ Responsible for acting as a liaison with operational and financial management, systems support and sales
to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property
and Casualty markets, for both Personal and Commercial Lines of Business.
✓ Collected & documented the requirement of Business Teams from Annuities at Prudential & ASPF, Policy &
Program Evaluation Team, and Project Sponsors & Actuaries.
✓ Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
✓ Performed extensive Requirement analysis and developed use cases and workflows.
✓ Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
✓ Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of
assigned customers.
✓ Documented and delivered Functional Specification Document to the project team.
✓ Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, COBOL, JCL, Db2, Oracle, Rose, MS Word, MS Excel, MS Visio, Guidewire,
LoadRunner, WinRunner

Atlas Insurance Chicago, IL October 2011 – February 2013

Sr. Business Analyst

Atlas is one of the largest insurance and financial services companies in the world. The core businesses include
domestic property and casualty insurance, life insurance and retirement savings, asset management, and strategic
investments. Atlas provides a full range of products and financial services from auto, fire, life, health and commercial
insurance to administrative services, annuities, mutual funds and retirement plans. These products are provided
through multiple distribution channels which are underwriting companies of the Atlas. Worked on the project to
measure and document various collection and customer services activities to get ISO certification. Guidewire Claim
Center is the project which was undertaken to upgrade the current Claim System to track its claim for both their
owned Policy holders and third party applications.

Responsibilities:
✓ Analyzed and reviewed the functional Requirements, system requirements and process flow documents
✓ Participated in designing and maintained testing process documentation, plans and strategies
✓ Mentored, coachedand trained other test engineers.
✓ Created Test Cases for user interface, functionality, system and ad-hoc testing from process flow
✓ Manually executed Test cases after reviewing the business requirement document and technical
specifications
✓ Worked on implementation and Guidewire suite integration; PolicyCenter and BillingCenter with interfaces
to all related systems.
✓ Designed and developed Project document templates based on SDLC methodology
✓ Involved in the processes of both Automated and Manual Testing and in UAT
✓ Executed test cases and logged defects using HP ALM (Quality Center)
✓ Worked on an application that took care of online account services which included Bill paying, checking the
bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines
Property and Casualty Insurance including both policy and claim processing and reinsurance.
✓ Processed life insurance and annuity applications for multiple companies.
✓ Executed end to end Test plans and compared actual results to expected results
✓ Performed functional, integration, system and regression testing
✓ Performed daily tasks including backup and restore by using SQL Server 2005 tools like SQL Server
Management Studio, SQL Server Profiler, SQL Server Agent, and Database Engine Tuning Advisor.
✓ Extracted critical business data from Oracle and other systems to support on-going business requirements
✓ Performed UAT and FAT in system testing, preproduction and preproduction-mirror testing environments.
✓ Developed requirement for the migration of 400,000 policies from an AS400 based legacy system to
guidewire based Policycenter.
✓ Working with clients to better understand their needs and present solutions using structured SDLC
approach.
 ✓ Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing
and reinsurance. Worked with the User Experience and Design teams to effectively apply IVR/call routing
User Interface standards / protocol to address business, user, and functional requirements
✓ Responsible for reviewing and processing new business annuity applications end-to-end
✓ Investigated bugs and consulted business units and developers to reproduce, resolve and retest
✓ Involved and collaborated in meetings and in WebEx session to solve issues, defects and design of the
system with the product application developers and business units onsite/offshore
✓ Analyzed data that is retrieved from OBS Data Solutions for MVR and D&B Credit check Reports
✓ Queried database using the SQL for data validations
✓ Managed global IT projects for Oracle Order Management
✓ Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for
stress testing and UAT (User Acceptance Testing)
✓ Analyzed and captured business data flow in a SOA that uses various applications like TIBCO, .Max and SAP
✓ Reported status in project and updated management and the integration team(s) on issues
✓ Responsible for defect management by recording, reporting, analyzing and tracking defects to resolution
✓ Developed and maintained Requirement Traceability Matrix (RTM)according to entry/exit criteria

Environment: Windows, GuideWire, MS Office(MS Word, MS Excel, MS Powerpoint, MS Visio), .NET, Oracle, Crystal
reports, Mainframes, Agile/SCRUM, COBOL, JCL, UAT, Db2, SDLC, Oracle, Java, J2EE, RUP, UML, SQL, SWOT
analysis, GAP Analysis, Win Runner

State Insurance Group, NJ April 2009 - September

2011
Business Analyst/ Systems Analyst

State insurance provides a wide variety of insurances ranging from Auto/Home to commercial; it is one of the
leading Property & Casualty insurance companies, which provides various insurance products for personal and
commercial lines of business to the customers through independent network of insurance agents. The data
warehouse was being designed for the P&C group. This project implemented ETL process using Informatica. This
application provides business intelligence analysis to decision-makers using an interactive OLAP tool Business
Objects with its Web Intelligence module.

Responsibilities:
✓ Performed extensive data modeling to differentiate between the OLAP and Data Warehouse data models
✓ Prepared the Functional and Technical specification documents for transforming the Policy administration
application from old legacy mainframe Vantage to Navisys system using the Textpad Macro's and UNIX
scripts.
✓ Created Source to target data mapping documents identifying key data elements and prepared Data Flow
Diagrams
✓ Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to
understand repository objects that support the business requirement and process.
✓ Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
✓ Participated in UAT and worked with Mercury Quality Center for bug and defect tracking.
✓ UAT testing performed along with call center managers to make sure that application meets their
requirements.
✓ Produced metrics which provide management insight into the requirements process, to include, status, size,
volatility, quality, effort, etc.- Visio, Rational Tools, Traceability Matrixes.
✓ Created the Web Publishing configuration using Documentum Administrator for publishing content to the
website by using Web Cache.
✓ Developed the workflow to produce the output for the user in Pega Systems using html.
✓ Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using
Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process
Management (BPM) tool.
✓ The resolution to a production issue led me to create an automated reporting system where by a customer
could generate a report at any time during the billing cycle, containing their current monthly call data.
✓ Involved in designing and developing Data Models and Data Marts that support the Business Intelligence
Data Warehouse.
✓ Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users,
documented any issues or defects and eventually got sign off from the right parties.
✓ Performed White Box, Black Box, and Usability Testing
✓ Gathered requirements and modeled the data warehouse and the underlying transactional database
✓ Analysis of business requirements and system requirements of the client and also for Property and
casualty modules
✓ Involved in all stages of testing the Auto & Home Insurance application.
✓ Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
✓ Responsible for Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation
using SQL queries in a MS SQL Server 2005 environment
✓ Created screen-mockups using iRise to review the requirements and provide feedback on the screen
design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
✓ Prepared PowerPoint slides of all the outcomes [with the focus on defects] and presented to the team of
Business Analyst, VP of Human Resources, and the Developers
 ✓ Involved in creation and execution of manual test cases in Mercury Test Director and automated Test Cases
in QTP and analyzed the Test Results.

Environment: Windows XP/2000, Oracle, PL/SQL, Guidewire, SharePoint, MS-Project, MS-Office Suite, MS Visio,
Rational Requisite Pro, Clear Case, Clear Quest, MS Visual Source Safe, Rational Software Architect
(RSA),Mainframe,Test Director 7.6, Quick Test Pro (QTP)

City Express, Minneapolis, MN August 2007-March2009

Business Analyst

This project deals with insurance and claims for automobile and housing where in insurance and claims can be
processed through internet and intranet. Selected the Guidewire Insurance Suite™ as its new policy administration,
billing and claims platform for its homeowners business Worked on Guidewire Insurance Suite applications
(PolicyCenter, Billing Center and ClaimCenter) deployment which would simultaneously to enable the carrier to
expand its business and enhance its customer and agent experience.

Responsibilities:
✓ Involved in gathering Business Level Requirements and reviewed manual testing methods
✓ Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role,
test deliverables, etc.
✓ Performed initial manual testing of the application as part of sanity testing
✓ Managed the whole testing process using Mercury Interactive Test Management tool Quality Center.
✓ Used SQL and MS Excel using macros for all Data validation based on the Business Rules.
✓ Created dummy accounts on our system and verified the account generation process and date integrity
✓ Successfully communicated the benefits of Guidewire from Director to C-Level Executives
✓ Prepared complex queries to retrieve data for database testing
✓ Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
✓ Created reports using Mercury Interactive Test Director
✓ Communicate with customers in order to respond to billing questions, resolve service concerns, provide rate
and programming information
✓ Developed Shell Scripts to automate loading processes
✓ Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box
testing.
✓ Implementation experience in Guidewire Policy Center for Commercial Lines and bespoke policy admin
system Functional C
✓ Used SQL queries to the integrity of data by querying the database
✓ Interacted with the development team to assure that all the defects are addressed in time
✓ Participated in the team meetings to discuss the issues arising out of testing
✓ Organized meetings to discuss outstanding issues with QA and developers.
✓ Wrote test scripts for User Acceptance Testing (UAT).

Environment: Rational Suite (Rose, Requisite Pro), SharePoint, Rational Unified Process (RUP), Windows
NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, MS Visio, Guidewire, Billing Center, Mercury, WinRunner, Test
Director

Education:

✓ BS in Computers Science